Amadeus

Hotels
Make more money with hotels
Amadeus Hotels solution
to suit all types of travel
agencies and travellers

Amadeus’ new solution is tailored to reflect your different

business models. You can manage content in real-time
at different points of sale to reflect a commission-based
model, a service charge or net-rate/mark-up model, or
negotiated rates, depending on the booker. This ensures
you can sell as well as find hotel content more efficiently.
© 2017 Amadeus IT Group SA
 Make more money with hotels
2 Amadeus Hotels

Why say something in 100 words

when we can sum it up in one. All
we want to do is help you make
money
Front-office sales,
back-end savings
It’s tough to find a better hotel deal than
your customers can find for themselves.
Every search can mean trawling through
4 or 5 different websites, calling hotels
directly, cross-checking and double-
checking before finally making a booking.
All the time hoping no mistakes are
made with all these manual tasks. After
all this you often end up with flights,
hotels and cars all sold through different
channels. That means extra data re-entry
and reconciliation work, fragmented
customer service, multiple records on
multiple systems for just one trip for
just one customer, and the list goes on...
exhausting right?

You have to really wonder – how much

money can you possibly be making on
your hotel sales?

We’d love to help you find the answer to

that question and ultimately we’d love to
help you make lots more money.
 Make more money with hotels
3 Amadeus Hotels

Upfront inspiration
Inspire each and every search with (TravelCube, Travel Bound), Expedia
more hotels and rates than ever Affiliate Network, HRS, Amadeus
before. We set ourselves one simple Value Hotels, Totalstay, Bedsonline,
challenge: to ensure that you find the Alba Travel, Hcorpo, TBOHolidays,
hotel content you need through one Travelguru, Teldar Travel, SunHotels
single shopping window. and more.
From a luxurious Riad in Marrakech But content is about a lot more than
to a boutique business hotel in just the range of properties on offer.
Manhattan, Amadeus brings together Via its latest solutions, Amadeus
an inventory of over 2.3 million offers a variety of rate types upfront:
chain, independent and aggregator pre-paid and post-paid; public and
hotel shopping options in one single promotional as well as negotiated or
shopping and reservation solution. private rates. Rates for children, half-
board/full-board and others are also
Shop and compare offers directly from available.
major chains and properties alongside
those of providers such as GTA

Back-end integration
We integrate hotel aggregator content Plus or Checkmytrip, you can check
in the same way that we integrate the hotel details, payment methods
content from other hotel providers and more for each and every booking.
on Amadeus, ensuring that all the And for traveller tracking for duty of
hotel bookings you make are actively care, once again, whether travellers
recognised across all your systems. are staying at major brand hotels or
Information is seamlessly transferred independent properties booked via
to the mid- and back-office, making our aggregator partners, you can
invoicing & reconciliation, reporting rely on your integrated Amadeus
to clients and the management of hotel reservation platform as the
supplier contracts even more efficient. best source for that hotel booking
information.
Importantly, full active PNR integration
allows your consultants to manage With full integration of all hotel
bookings at anytime, from anywhere. booking data to mid- and back-office
All your bookings are reflected across systems, you have better visibility
multiple points of sale, giving you even and tracking capabilities on true hotel
more visibility over important value spend at agency, corporate client or
added processes for your travellers. individual traveller level. On the one
With aggregator bookings as seamless hand this allows you to deliver better
as a traditional GDS booking, you can hotel spend management programmes
view the hotel booking information in and services to your clients and on
real-time via the traveller’s PNR on the other, it allows you to drive hotel
any system. volume where you want to optimise
your supplier contracts.
Whether it’s through Amadeus Hotels
You don’t have
time to waste

We have just one

hotels solution with
everything integrated
 Make more money with hotels
4 Amadeus Hotels

Cut to the chase.

We’ll help you find the hotel that
you’re looking for

> No knowledge of cryptic or IATA codes required

> Wide choice of rates and payment models
> Commission details (percentages and guarantees) clearly visible upfront
> Multiple filter and sort options (hotel category, price, distance from reference
location, facilities...)
> Pictures & maps
> Trusted reviews –know what you’re booking!
Short-cut selling
It all starts with the search being If your traveller has specific Comparison-shopping has been
pre-populated from the flight requests, narrow down the search made even easier with the best
information. Then you can quickly even quicker with the additional price indicator, showing you
filter through the vast amount of advanced search options, which the best rate for your room
content, with smart features like allow you to search by: meal combination by comparing like-
auto-completion. plan, star rating, hotel facilities, for-like options.
Our new solution also allows distance to the city centre and Once you’re done, email your
you to rapidly filter through rate more. customers a shortlist of hotels
content with a new intelligent Find the best deal from the to choose from in seconds with
search engine, by using search available rates by comparing like- our integrated email comparison
criteria based on dozens of hotel for-like on one screen and rapidly feature.
facilities or amenities, and intuitive select the option that best suits
geographical factors. As well as your traveller and the one that will
support of corporate and agency bring you higher margins.
policies.

A world of content
Our new intelligent search engine The re-engineered system goes enhanced shopping display e.g.
now means you can find the beyond just property levels to showing for a given hotel a pre-
right rate for the right hotel at support different rate types and paid, ‘use it or lose it’ half-board
the right time amongst the very payment models. This is key given rate from one provider alongside
long-tail of hotel content. Our the fragmentation in the hotel a post-paid flexible rate for room
underlying hotel database and industry and customer preferences and breakfast in the same hotel
search engines have been re- for different rate types, payment from another.
engineered to accommodate the models etc.
long-tail of hotel data and content By harmonising the data from
from different sources, allowing disparate sources, the search
the same properties offered by engine delivers ‘like-for-like’
different providers to be shown comparison shopping via an
via a single display.

Trusted reviews
We’ve integrated Amadeus Trusted the expectation and perceived rapidly choose the option that not
Reviews to give you and your performance are as close as only suits your traveller, but also
travellers even more information possible, which can help you keep meets your business needs.
about travel options – whatever your customers coming back. And To put it simply, with the help of
the reason for travelling: leisure, for traveller duty of care you can Amadeus Trusted Reviews you
business or corporate – all do everything possible to minimise can influence traveller purchasing
your customers want to have potential stress and ensure your decisions. With relevant reviews
a comfortable and enjoyable travellers well-being. and ratings, you are more likely
experience. Unlike many travel review to convert higher value travel
We make it easier for you to websites, Amadeus Trusted offerings and drive your business
manage and ultimately meet Reviews only features reviews where you want it to go.
your customers’ expectations. from verified customers who we
Offering a room to your customer know actually stayed at the hotel
is not just about selling, it’s about based on booking data and stay
giving a promise, that’s why it’s data. That’s why we call them
important to make sure that ‘Trusted reviews’. So, you can
 Make more money with hotels
5 Amadeus Hotels

Cash is king.
We’ll help you earn & collect
your hotel commissions.

Front of house cash

From flexible payment methods, Payment options supported through
customer service enhancers and easy our new solutions:
identification of highest commission
sales, Amadeus helps you improve > Customer Credit Card – pay for
cash-flow & drive profitability on every the hotel via Amadeus using your
hotel sale. customer’s credit card
We work with partners who offer
agency pre-paid rates. This means > Travel agency Credit Card
you can get commission in hand,
upfront, instead of having to wait until > Travel agency Bank/Wire transfer
after checkout.
> Travel agency Direct Debit
For post-paid rates often preferred by
travellers, we work with numerous > Travel agency Credit Line
leading hotel providers who offer
commission guarantees with proven Depending on the agreement that you
efficient consolidation and payment have with your hotel partners, choose
programmes. In addition, our solution from one of the above payment
supports a number of payment methods at booking time. This way it
options to ensure you can benefit from ensures that it is recorded across all
Amadeus efficiencies and standards of your systems and drives efficiencies
while still working with your preferred across your back office, treasury and
hotel aggregators the way you want. supplier management teams.
Back to efficiency, back to profits
Many players claim to offer the > There is a key difference to at any agency location and via
broadest content and therefore Amadeus’ approach. Rather multiple agency channels.
the best hotel reservation than building standalone ‘meta-
solutions to travel professionals.aggregator’ solutions, we’ve
We take a different approach. seamlessly integrated a wide > Ensures full data integrity as
Starting from the ground up we range of highly demanded hotel booking information is
studied how our travel agency hotel content from leading passed from front to mid- and
and TMC customers book hotels. aggregators into our existing back-office in real-time, allowing
efficient and preferred ‘GDS’ no opportunity for error and
We found: travel reservation front office full visibility on value added
solutions via Direct Connect. This processes such as true hotel
allows us to guarantee full active spend monitoring or traveller care
> Travel consultants jumped from booking integration rather than services.
system to system and channel to the passive booking integration
channel to search and shop for offered by many competitors.
hotels.
> The Amadeus ‘GDS’ was by far This active integration of hotel
the preferred booking channel for bookings makes Amadeus’
high-volume bookers. solutions far superior in terms
of business process efficiency
> Travel consultants making and traveller service for travel
bookings outside Amadeus, were professionals.
actually inputting those booking
details back into Amadeus to get This also:
the unrivalled benefits of front,
mid- and back-office data and > Allows consultants to pick up
process integration. aggregator bookings for servicing
 Make more money with hotels
6 Amadeus Hotels

Beautifully simple.

Amadeus Hotels Plus

Say hello to what a one-stop-shop Enhanced search
should look like. Finding what you need is simple and
quick. The range of enhanced search
We’ve eliminated complexity so your
agents can get going immediately. filters and a deep integration of
We’ve not compromised on any of the databases, allows search results to be
powerful B2B capabilities, ensuring our returned in under 2 seconds - all of this,
single screen solution allows experts and without having to know any codes.
non-expert consultants to speed through
bookings. Incomparable functionality
Designed around the user, the smart Our solution brings the most competitive
interface guides you through the deals to the forefront, allowing you to
booking flow, where consultants can find, compare various offers from different
understand, bookmark, compare, save providers - whether hotel chains or
and forward hotel information. aggregators for the same hotel on a like-
for-like basis.
All of this has been developed to
minimise costs on training new staff
and drive profitiability across your hotel Higher customer engagement
business. With customer and agency profiles, you
can securely store important preference
and credit card data. You can also send
emails comparing different hotel offers
to your customers to speed up purchase
decisions.
Integrated aggregator content from different players Advanced search fields and filters allow you to find the
shown side by side for quick and easy comparison. right hotel in an instant.

‘Shop from a map’ allows you to see hotel results displayed close
to your point of reference or interest.
 Make more money with hotels
7 Amadeus Hotels

Power your own

front-end

Amadeus Hotels Web Services

We’ve always talked about partnership Amadeus Hotel Web Services give you
and our Web Services solution brings access to full information on each and
partnership to life. Our solution brings every hotel:
together an immense inventory
of hotel content built from the > Multi-media
world’s major chains, representation
companies and leading hotel > Textual Descriptions
aggregators. This inventory can be
combined with your own private non- > Geo Code positions
GDS content.
> Searchable amenities
In addition, you’ll also benefit from
clear and upfront pricing and real time > Hotel categories
confirmations to the traveller.
> Facility information
All of this helps bring down the cost
of development and maintenance,
allowing you to increase overall
profitability.

Our Web Services solution is built

on the latest technology standards,
allowing for the fast transfer of data
for search and comparison.
The interface is customisable, offering
quick and easy implementation. In
addition you’ll benefit from 24/7
support from our experienced
Amadeus Help Desk.
Last but not least, we’ve also
integrated a dynamic advertising
module that allows you to promote
different offers and drive traffic to your
hotel business.
 Connect with your
travelers

Amadeus self-booking tools

Empower corporate travellers with Travelers can search by:
our smart self-booking tools, which
allows them to search and book hotels > Location
with speed, using pre-populated
information from the air segment. > Amenities

The tool benefits from the same > Policy compliance

intuitive design features as our travel
agency solution, including photos, > Availability
detailed room information and an
enhanced mapping system allowing > Prices
travellers to book straight from the
map.

The best-in-class hotel administration

module will ensure that all searches
and bookings comply with corporate
travel programmes and policies.

We’ve also made sure that our

unparalleled content offer from
multiple hotel aggregators extends to
our self-booking tools.

To help you manage these requests,

we’ve designed a bespoke travel
arranger workspace where you can
organise multiple traveller trips. You
can even make up to 9 bookings
simultaneously.
Join us on our journey to
shape the future of travel

This is just one of the solutions that

we’ve built for the journey, and there’s
a lot more to explore.

To find out more about how we do

hotels, visit our dedicated website at
hotels-plus.amadeus.com
or email:
hotel.distribution@amadeus.com
© 2017 Amadeus IT Group SA