College of Engineering & Technology: Republic of The Philippines Tarlac State University A.Y 2018-2019 '
College of Engineering & Technology: Republic of The Philippines Tarlac State University A.Y 2018-2019 '
College of Engineering & Technology: Republic of The Philippines Tarlac State University A.Y 2018-2019 '
National Bookstore
SUNMITTED BY:
SUBMITTED TO:
A process flow chart is an instrument that visualizes and analyses the various systems
and procedures (e.g. delivery of services, decision-making, funds allocation, accounting
and monitoring) within an organization.
The flow chart analysis helps to identify the bottlenecks in the different processes within
the organization. It identifies unnecessary involvement of people, loopholes in decision
making or unnecessary delays in the process. It assists to make the organization more
efficient in its operations.
The process flow chart helps to design new processes for the primary process, support
processes and supervisory processes, and helps to analyze the bottlenecks in existing
procedures. It is very useful to help participants understand the interrelation of the work
activities and to realize how the work of one person influences the others.
Process A process flow chart can be made on an individual basis or in a group (not more
than 20 people) on a participatory basis. If made with a few key people it should be
adjusted and/or endorsed by all actors in the process. Decision-making is to be prepared
for the management concerned to improve the process. It is also a useful tool for
presentation purposes to show how processes actually take place (or should look like).
Depending on complexity of the process it will take 1-2 hours per process.
Ground work
The choice of which process to analyze should be made in a clear and clever manner:
Relevant to the (core) problem owner, and of interest to the other involved stakeholders.
A process flow chart can very well be a starting point of an organization analysis, but
may also be chosen if other observations indicate confusion or problems in the way the
organization acts what it does.
Follow up
Depending on the problems identified it can be followed by other analysis tools e.g.
using the Integrated Organization Model to dig deeper into the problem or combining the
problems with other related problems in a problem tree analysis or a SWOT.
Requirements and limitations
OPERATION
-A large circle indicates an operation
TRANSPORTATION
-An arrow indicates transportation
STORAGE
-A triangle indicates storage
DELAY
-A large capital D indicates a delay
INSPECTION
-A square indicates an inspection
I. Introduction
History:
Early history
The history of National Book Store can be traced back to the 1930s. However, the
company has been formally established in 1942. Before the Japanese occupation of the
Philippines during World War II, José Ramos and Socorro Cáncio-Ramos, rented a
small-corner space of a Haberdashery situated at the foot of Escolta Bridge in Santa Cruz,
Manila. With a starting capital of ₱211 (equivalent to ₱15,047 in 2015), the Ramoses set
up their first retail bookstore selling GI novels, text books and supplies. During World
War II, the store shifted to selling sold candies, soap, and slippers due to stringent book
censorship. The store experienced success but was burned down during the 1945 Battle of
Manila, rebuilt again and reverted to selling textbooks and stationery, the opening of the
rebuilt National Book Store at the corner of Soler Street and Avenida Rizal, coincided
with the first academic schoolyear after the war. In 1948, the store was destroyed by a
Typhoon Gene but a new two storey building with a mezzanine was built to host National
Book Store
To give a helping hand for the society in terms of services available in the public
interest and public need. This service embody all of its members to be courteous and fair
in all business transactions and connections of costumers, being always kind, honest, and
dependable at all times.
The business will be stable in all of ways, dependable in all circumstances and
honest in all transactions in the public society.
ROTARY CLUB
OWNER
People Machine
Effect:
Unable to meet
Idle time of worker to some process Manual operation of machines and their quota
Of service other equipments
(Rotary Car wash)
Methods Materials
Manufacturing Processes
The processes in rotary car wash are:
Car inspection- inspect the car before cleaning if it is a some important things inside the
car and if it is scratch outside the car because if it is something lost and scratch the car
the company will not provide it.
Preliminary washing- washing the car before to start the soaping.
Job/worksite analysis
Is the workplace laid out well? Any long reaches? No, some tools
or equipment used are far from the vehicle.
Are there awkward finger/wrist motions? How frequent? No, there
are no awkward finger and wrist motions when washing the vehicle.
Is there any lifting? Some of the materials are lifting.
Is the worker fatigue? Physical workload? The worker seems to be
fatigue.
Is there any decision making? Mental workload? Not much,
they seem to follow the wants of the customer.
Time study
How long each cycle? What is the standard time? Each vehicle takes
1and ½ hours to wash and depends on the wants of the customer.
Work Environment Factors Work Environment Checklist
Is the illumination acceptable? Is there glare? The workers seem to be
able to see their work areas and there does not seem to be any glare
Is the noise level acceptable? No, the noise level seems to be not
acceptable.
10 1. Go to faucet
0
2. On to faucet
0
3 3. Wait to fill the drum
0
2 4. Go to the compressor
0
5. On the compressor
0
6. Get the host of the compressor
0
10 7. Move to the front of the car
0
8. On the gauge
0
2 9. Spraying in front of the car
0
6 10. Move to the right side of the car
0
3 11.Spray the right part of the car including the right tire
0
6 12. Move to the back part of the car
0
2 13. Spray the back part of the car
0
6 14. Move to the left side of the car
0
3 15. Spray the left side of car including the left tire
0
10 16. Go to the compressor
0
17. Leave the compressor hose
0
2 18. Go to faucet
0
2 19. Fill the container with water
0
2 20. Get the soap and brush
0
21. Mix the soap in the container with water
0
10 22. Move to the front left wheel of the car
0 23. Brush the front left wheel of the car using the rag with
3 0 soap
6 24. Go to the front right wheel of the car
0 25. Brush the front right wheel of the car using the rag with
3 0 soap
4 26. Move to the back right wheel of the car
0 27. Brush the back right wheel of the car using the rag with
3 0 soap
6 28. Go to the left back wheel of the car
0
1 29. Waiting
0
30. Brush the back left wheel of the car using the rag with
3 0 soap
12 31. Go to the faucet
0
2 32. Get the chair and wet rag
0
10 33. Go to the left part of the car
0
5 34. Wipe the left part of the car including top of car (soap)
0
6 35. Go to the back part of car
0
3 36. Wipe the back part of car including top of car
0
6 37. Go to the right part of car
0
5 38. Wipe the right part of car including top of car
0
Proposed method
10 1. Go to faucet
0
2. On the faucet
0
3.Fill the drum and small container
0
2 4.Go to the vacuum machine
0
5. Plug the vacuum
0
15 6. Go to the back door of the car
0
7. Open the door
0
8. Turn on the vacuum
0
6 9. Vacuum the back of car
0
10. Turn off the vacuum
0
6 11. Go to the right part of the car
0
12. Open the door
0
13. Turn on the vacuum
0
6 14. Vacuum the right part of the car including the under of chair
0
15. Turn off the vacuum
0
6 16. Go to the left part of car
0
17. Open the door
0
18. Turn on the vacuum
0
6 19. Vacuum the left part of the car including the under of chair
0
20. Turn off the vacuum
0
10 21. Go to the sucket of the vacuum
0
22. Unplug the vacuum
0
23. Leave the vacuum
0
2 24. Get the compressor host (soap)
0
10 25. Go to the front part of car
0
2 26. Spray the front part of car including the top
0
6 27. Go to the right part of car
0
2 28. Spray the right part of car including the top
0
6 29. Go to the back part of car
0
2 30. Spray the back part of car including the top
0
6 31. Go to the left part of car
0
2 32. Spray the left part of car includingg the top
0
10 33. Go to the compressor machine
0
34. Left the compressor host
0
35. Get the host of water and chair
0
10 36. Go to the left part of car
0
5 37. Spray the left part of car including the top
0
6 38. Go to the front part of car
0
5 39. Spray the front part of car including the top
0
6 40. Go to the right part of car
5 0 42. Spray the right part of car including the top
0 43. Go to the back part of car
6
0 44. Spray the back part of car including the top
5
15 0 45. Left the host to the compressor machine
0 46. Go to the back part of car
15
0 47. Wipe the back part of car including the windows
3
0 48. Go to the right part of car
6
0 49. Wipe the right part of car including the windows
3
0 50. Open the door
0 51. Enter to the front part of car closed the door
0 52. Wipe the front window
2
0 53. Wipe the right window
2
0 54. Wipe the left windoow
2
0 55. Go to the center of car
2
0 56. Wipe the left window
2
0 57. Wipe the right window
2
0 58. Go down the car
0 59. Go to the back
6
0 60. Open the door
0 61. Wipe the back window
2
0 62. Go to the cabinet
10
0 63. get the rag and the tire black
0 64. Go to the front left wheel of car
10
0 65. Put some tire black on rag wipe the front left wheel
3
0 66. Go to the back left wheel
4
0 67. Put some tire blak on rag and wipe the back left wheel
3
0 68. Go to the back right wheel
6
0 69. Put some tire black on rag and wipe the back right wheel
3
0 70. Go to front right wheel
4
0 71. Put some tire black on rag and wipe the front part wheel
3
0 72. Go to cabinet
12
0 72. leave the tire black
0
SUMMARY
PRESENT METHOD PROPOSED METHOD DIFFERENCE
OPERATION 71 67 4
TRANSPORTATION 75 61 14
INSPECTION 1 1 0
DELAY 9 0 9
STORAGE 8 7 1
TIME (MIN) 101 83 18
DISTANCE (FT) 458 409 49
Proposed Method #2
FLOW PROCESS CHART
Present method
Proposed method
10 1. Go to faucet
0
2. Turn on the faucet
0
3. Fill the drum
0
1 4. Get the brush and soap mix to the drum
0
2 5. Go to the compressor
0
6. Grasp the host
0
10 7. Go to the front part of car
0
2 8. Spray the front part of car including top
0
6 9. Go to the right part of car
0
3 10. Spray the right part of car including top and wheel
0
4 11. Go to the front wheel
0
3 12. Brush the front wheel of car
0
4 13. Go to the back wheel
0
3 14. Brush the back wheel
0
4 15. Go to back part of car
0
2 16. Spray the back part of car including top
0
6 17. Go to the left part of car
0
2 18. Spray the left part including top and wheel
0
2 19. Go to the back wheel of car
0
3 20. Brush the back wheel
0
4 21. Go to front wheel of car
0
3 22. Brush the back wheel of car
0
10 23. Return the drum
0
24. Get the host (water) and chair
0
10 25. Go to the front part of car
0
5 26. Spray the front part of car including top
0
6 27. Go to the left part of car
0
5 28. Spray the left part of car including the top
0
6 29. Go to the back part of car
0
5 30. Spray the Back part of car including top
0
6 31. Go to the right side of car
0
5 32. Spray the right side of car including the top
0
10 33. Return the host
0
10 34. Go to the left side of car
0
35. Open the door
0
36. Enter to the car
0
2 37. Wipe the front part of car including windows
0
2 38. Wipe the right part of car including windows
0
2 38. Wipe the left part of car including windows
0
2 40. Go to the center of car
0
2 41. Wipe the right side of car including the windows
0
2 42. Wipe the left side of car including windows
0
2 43. Go to the back part
0
2 44. Wipe the back part of car including windows
0
45. Go down the car
0
10 46. Go to the cabinet
0
47. Get the wax
0
10 48. Go to the front part of car
0
4 49. Put some wax to the rag and wipe the front part of car
0
6 50. Go to the left part of car
0
4 51. Put some wax to the rag and wipe he left part of car
0
6 52. Go to the back part of car
0
4 53. Put some wax to the rag and wipe the back part of car
0
6 54. Go to the right part of car
0
4 55. Put some wax to the rag and wipe the right part of car
0
15 56. Return the wax
0
57. Return all materials used
0
2 58. Go to the faucet
0
2 59. Wash all rag and foam and brush used
0
60. Hang the rag
0
SUMMARY
PRESENT METHOD PROPOSED METHOD DIFFERENCE
OPERATION 71 63 8
TRANSPORTATION 75 56 19
INSPECTION 1 1 0
DELAY 9 0 9
STORAGE 8 4 4
TIME (MIN) 101 85 16
DISTANCE (FT) 458 379 79
Discussion:
The team observed the following issue connected to all delays and problems in the
process of service in car washing. First, Power Source problem – is the problem experience in the
shop due to lack of generator in the machinery. Since all the machines use in the service where
power generated, problem arouses when there is a brownout occurrence in the working days or
hours. Second, majority of the machinery are manual base in the operation run by the workers
using it that is why further delays added in the service. Third, lack of workers is the main reason
why there was only a one vehicle per service time work frame and sometimes if the workers his
sick there is no substitute in washing car. Fourth, some workers are idle when the cleaning service
of the car started while waiting for their time to do their work due to unplanned flow of work and
because of these many customers are dissatisfied and in the end pull out their cars in the carwash.
Lastly lack of adequate training in the worker in doing the service smoothly since there are time
that some of the worker are doing the same work all over again. And all of these problems and
occurrences contribute and piled a lot of delays in the time – work relationship of the service
rendered and to unable to meet their quota every day.
Recommendation:
1. Usage of equipment belt in every worker in order to minimize walking and unnecessary
moving from one direction to another in order to get tools and equipment use in the service.
2. Additions of Worker that will occupy the entire needed services base on the volume of car
entering the carwash per day
3. Usage of bumper in shinning the car or wiping wet surface of the car.
4. Trainings or seminar of the workers in order to become more efficient and time wise in
adhering the services.
Conclusion:
According to the data gathered and analyze, the team concluded that Rotary Carwash in
their present state was lacking in their proper equipment and tools in adhering their services.
Manual machinery also contributed much of the time delay in their services and lack of workers
are the main problem that causing the under quota problem of the business. That is why the
Carwash must upgrade in their mechanical and manual state. In their process state, the Carwash
must minimize unnecessary motions and pacing in conducting their cleaning services.