ServiceNow

Certified Implementation Specialist

– Discovery
Exam Specification
Madrid Release – Updated March 14th, 2019

© 2019 ServiceNow, Inc. All rights reserved.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States
and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Introduction
The ServiceNow Certified Implementation Specialist – Discovery Exam Specification
defines the purpose, audience, testing options, exam content coverage, test
framework, and prerequisites to become Discovery certified.

Exam Purpose
The ServiceNow Certified Implementation Specialist – Discovery exam certifies that a
successful candidate has the skills and essential knowledge to configure, administer,
implement, and maintain the Discovery application within the ServiceNow platform.

Exam Audience
The ServiceNow Certified Implementation Specialist – Discovery exam is available to
ServiceNow customers, partners, employees, and others interested in becoming a
ServiceNow Implementer or Administrator.

Exam Preparation
Exam questions are based on official ServiceNow training materials, the ServiceNow
documentation site, and the ServiceNow developer site. Study materials posted
elsewhere online are not official and should not be used to prepare for the
examination.

Prerequisite ServiceNow Training Path

ServiceNow requires the completion of the following prerequisite training course(s) in

preparation for the Certified Implementation Specialist – Discovery exam. Information
provided in the following ServiceNow training course(s) contain source material for the
exam.

• Discovery Fundamentals - Upon completion, the candidate will be issued a

voucher code to register for the Certified Implementation Specialist – Discovery
exam.

Recommended Knowledge & Education

ServiceNow recommends completion of the following Training Course(s) and

Certification(s) in preparation for the exam.

• Certified System Administrator

• ITIL v3 Foundations Certified
• ServiceNow Platform Fundamentals Class
• ServiceNow Learning Library courses (i.e. CMDB Reconciliation, Event
Management)

© 2019 ServiceNow, Inc. All rights reserved.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States
and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
 • Servicenow.com for IT Operations Management and Discovery

Additional Recommended Experience

• Intermediate or above Windows and Unix administration skills

• Intermediate or above SNMP query knowledge
• Intermediate or above JavaScript and regular expression scripting skills
• Introductory or above network administration knowledge
• Six (6) months field experience participating in implementing ServiceNow ITOM
solutions, specifically Discovery
• Participation in at least two ServiceNow Discovery deployments
• General familiarity with industry terminology, acronyms, and initialisms

Exam Scope
Exam content is divided into Learning Domains that correspond to key topics and
activities typically encountered during ServiceNow implementations. In each Learning
Domain, specific learning objectives have been identified and are tested in the exam.

The following table shows the learning domains, weightings, and sub-skills measured by
this exam and the percentage of questions represented in each domain. The listed sub-
skills should NOT be considered an all-inclusive list of exam content.

Learning Domain % of Exam

1 Discovery Pattern Design 35%

Pattern Designer (i.e. Debug, Steps, Sections)

Operations (i.e. Match, Parse variable, Parse file, Parsing

strategies) –

Syntax (i.e. Variables, Attributes, Regex)

Application Identification and Connection Sections

(Patterns, Identification and Connection Sections,
Troubleshooting)

2 Discovery Configuration 35%

Discovery Setup (i.e. Behaviors, Clusters, IP Services,

Schedules)

Discovery Process Flow (i.e. PCIE Phases, ECC Queue,

Status, Discovered Device)

© 2019 ServiceNow, Inc. All rights reserved.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States
and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
 Discovery Troubleshooting (i.e. Discovery Errors,
Duplicates, Credentials)

3 Configuration Management Database 15%

CI Class Manager (i.e. CMDB Health Dashboard, CI

Class Manager, CMDB Tables, Reclassification, CMDB
Relationships)

CMDB Identification and Reconciliation (i.e. CI

Identifiers, Reconciliation Definitions, Datasource
Precedence, CMDB De-duplication)

4 Discovery Engagement Readiness 15%

Planning (i.e. MID Server Requirements and

Specifications)

Operationalizing IT (i.e. MID Server and Discovery

Dashboards, Benefits)

Discovery Solution (i.e. Business Value, Definition,

Positioning)

Total 100%

Exam Registration
Each candidate must register for the exam via the ServiceNow Webassessor website
using a voucher obtained by completing the Discovery Fundamentals training
prerequisite.

During the registration process, each test taker has the option of taking the exam at an
Authorized Testing Center or as an online-proctored exam. In both testing venues, the
Certified Implementation Specialist exam is done through a consistent, friendly, user
interface customized for ServiceNow tests.

The Kryterion testing network is worldwide and all locations offer a secure, comfortable
testing environment. Candidates register for the exam at a specific date and time so
there is no waiting and a seat is reserved in the testing center.

Each candidate can also choose to take the exam as an online-proctored exam. This
testing environment allows a candidate to take the test on his or her own system
provided that certain requirements are met.

© 2019 ServiceNow, Inc. All rights reserved.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States
and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
NOTE: A special accommodation version of the exam is available. Contact
certification@servicenow.com for more information. Depending on the
accommodation, there may be a 30-day lead time before testing.

Exam Structure
The exam consists of {30-75} questions. For each question on the examination, there are
multiple possible responses. The person taking the exam reviews the response options
and selects the most correct answer to the question.

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible
responses. The candidate taking the exam reviews the response options and selects the
one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible
responses. The question will state how many responses should be selected. The
candidate taking the exam reviews the response options and selects ALL responses that
accurately answer the question. Multiple-select questions have two or more correct
responses.

Exam Results
After completing and submitting the exam, a pass or fail result is immediately
calculated and displayed to the candidate. More detailed results are not provided to
the candidate.

Exam Retakes
If a candidate fails to pass an exam, they may register to take the exam again up to
three more times for a cost of $75.

Sample Question(s)
Sample Item #1:

In Discovery, which one of the following causes a pattern to fail during discovery?

A. No firewalls installed on the host

B. No parse variable operation used in a step
C. No pattern attached to a classification
D. No CI Identifier exists

Answer: C

© 2019 ServiceNow, Inc. All rights reserved.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States
and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Sample Item #2:

Which one of the following Discovery phases is the error “No credentials would
authenticate, tried” found on?

A. Port Scan
B. Classification
C. Identification
D. Exploration

Answer: B

Sample Item 3:

How many CI Identifiers can be configured per CI Class?

A. One
B. Two
C. Five
D. Ten

Answer: A

Sample Item #4:

In Discovery, which one of the following should the customer always configure during
implementation?

A. Change Management
B. Probes
C. Subnets
D. Credentials

Answer: D

© 2019 ServiceNow, Inc. All rights reserved.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States
and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.