01 - RFP - EDMS - Vdraft2-Updated PDF

RFP for
Installation, Implementation, Training & Maintenance

of Integrated Electronic Project & Document
Management System (EPDMS) for Amaravati Capital
city
CRDA-15030(43)/1/2018-GISDMNGR1-INFORSYS-APCRDA
APRIL 2018
AP CRDA, Lenin Centre, Vijayawada, AP, INDIA. 520002
PAGE 1
Notice Inviting Tender (NIT)
NIT NO: CRDA-15030(43)/1/2018-GISDMNGR1-INFORSYS-APCRDA Date: 10-04-2018
APCRDA invites Technical & Commercial proposals from the eligible bidders for Supply, Installation,
Customization, Commissioning & Testing, Implementation, Training & Maintenance of Integrated
Electronic Project & Document Management System (EPDMS) for Capital city – Amaravati.
The Request for Proposal (RFP) document including the Qualifications, Scope of the Project, General
Conditions of Contract, Special Conditions of Contract, and Templates for Technical & Financial bids
is available in https://crda.ap.gov.in/
The eligible bidders are requested to submit their Techno – Commercial bids in the Tender box
placed in APCRDA office, Vijayawada, on or before the bid submission date with all necessary
documents.
Schedule of Bidding process (with timelines wherever applicable):

S. No. Description Date
1 Notification of NIT 10-04-2018
2 Last Date for receiving Prebid Queries 16-04-2018
3 Pre-bid meeting 17-04-2018 11:00 AM IST
4 Last Date for Submission of bid documents 24-04-2018 03:00 PM IST
5 Opening of Bid Documents 24-04-2018 04:00 PM IST
6 Tentative date of declaration of Eligible firms 25-04-2018
7 Technical Presentation by Bidders qualified in Eligibility 27-04-2018
Criteria.
8 Tentative Date of Declaration of Technically 28-04-2018
Qualified firms
9 Opening of Financial Bids 30-04-2018
10 Issue of LOA / Work Order to successful bidder 01-05-2018
For any queries, please contact:
P.J.Chandrasekhara Rao 7095599818 chandrasekhar.pj@apcrda.org
Commissioner
APCRDA
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Table of Contents
1. INTRODUCTION 7
2. NEED FOR EPDMS 7
3. BRIEF FUNCTIONAL REQUIREMENTS 8
4. DETAILED FUNCTIONAL REQUIREMENTS 10
4.1. General Requirements 10
4.2. Image/Photo Management Functionality 11
4.3. Project Contact List Functionality 11
4.4. Transmittal Functionality 12
4.5. Document Register & Review Functionality 13
4.6. Technical Query Functionality 15
4.7. Daily Reports and Dashboard functionality 16
4.8. Correspondence Functionality 17
4.9. Cost Control 18
4.10. Overall lifecyle management and integration with other Enterprise
systems 18
4.11. Additional Features: 19
5. DELIVERABLES FROM VENDOR 21
5.1. Project Plan 21
5.2. Licenses: 21
5.3. Key Personnel 21
5.4. Training: 22
5.5. Annual Maintenance Contract: 22
5.6. Deployment on cloud Infrastructure: 22
6. TIMELINES AND PAYMENT SCHEDULES 22
CONTRACT AGREEMENT 93
Article 1. Contract Documents 94
Article 2. Contract Price and Payment Terms 94
Article 3. Effective Date 94
Article 4. Appendixes 95
APPENDIXES 95
1. General Provisions And Interpretation 97
1.1 Definitions 97
1.1.1 General 97
1.1.2 Entities 98
1.1.3 Scope 99
1.1.4 Activities 102
1.1.5 Place and Time 102
1.2 Interpretation 102
1.2.1 Contract Documents 102
1.2.2 Governing Law 102
1.2.3 Governing Language 102
1.2.4 Relation between the parties 103
1.2.5 Singular and Plural 103
1.2.6 Headings 103
1.2.7 Entire agreement 103
1.2.8 Amendment 103
1.2.9 Independent Service Provider 103
1.2.10 Joint Venture 104
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1.2.11 Location 104
1.2.12 Non waiver 104
1.2.13 Severability 104
1.2.14 Fairness And Good Faith 104
1.1. 1.3Representatives 106
1.3.2 Service Provider’s Representative 106
1.3.3 Objections and Removals 107
1.4 Notices 108
1.4.1 Overview 108
1.4.2 Approvals 108
1.4.3 Representative 108
1.5 Dispute Settlement 110
1.5.1 Dispute and Mutual Consultation 110
1.5.2 Arbitration 110
1.6 Copyright, Confidential Information, and Own- ership 110
1.6.1 Copyright 110
1.6.2 Confidential Information 110
2. GUARANTEES, LIABILITIES,INDEM- NITIES, INSURANCE AND
RISKS 112
2.1 Time Guarantee and Liquidated Damages Trig- ger 112
2.1.1 Guarantee 112
2.1.2 Triggering of Liquidated Damages 112
2.2 Service Conformity Guarantee and Performance Security Trigger 114
2.2.1 114
2.2.2 114
2.2.3 114
2.3 IPR Warranty and Indemnity 114
2.3.1 IPR Warranty 114
2.3.2 IPR Indemnity 114
2.4 Limitation of Liability 116
2.4.1 116
2.5 Indemnity 117
2.5.1 117
2.5.2 117
2.5.3 117
2.5.4 118
2.5.5 118
2.5.6 118
2.6 Insurances 119
2.6.1 119
2.6.2 119
2.6.3 119
2.6.4 119
2.6.5 119
2.6.6 121
2.7 Force majeure 121
2.7.1 121
2.7.2 No Breach of Contract 121
2.7.3 Measures to be Taken 122
TERM, TERMINAT
3.1 Term 124
3.1.1 Effectiveness of contract 124
3.1.2 Commencement of Services 124
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3.1.5 Extension of time 124
3.2 Termination 125
3.2.1 Expiration of contract 125
3.2.2 Termination by the Client 125
3.2.3 Termination by the Service Provider 128
3.2.4 Termination of contract for failure to become effective 128
3.2.5 Cessation of rights and obligations 128
3.2.6 Cessation of Services 128
3.2.7 Payment upon Termination 129
3.2.8 Disputes about Events of termination 129
3.3 Modification 129
3.3.1 Permitted Modifications 129
3.3.2 Introducing a Change 129
3.3.3 Assignment 130
4.1 Price 131
4.1.1 131
4.1.2 131
4.1.3 131
4.2 Payment Terms 131
4.2.1 131
4.2.2 131
4.2.3 131
4.2.4 Suspension 133
4.3 Securities 134
4.3.1 Issuance of Securities 134
4.3.2 Advance Payment Security 134
4.3.3 Performance Security 134
4.4 Taxes and Duties 135
4.4.1 135
4.4.2 135
4.4.3 135
RESPONSIBILITIES 136
5.1Service Provider’s Responsibilities 136
5.1.1Standard of Performance 136
5.1.2 136
5.1.3 Service Provider to affiliate not to engage in certain activities 136
5.1.4 Prohibition of conflicting activities 137
5.1.5 Accounting, Inspection and Auditing 137
5.1.6 Maintaining of records and reports 137
5.1.7 Equipment and materials furnished by the Client 137
5.2 Client’s Responsibilities 138
5.2.1 138
5.2.2 138
5.2.3 138
5.2.4 138
5.2.5 138
5.2.6 139
5.2.7 Access to facilities 139
5.2.8 Counter personnel 139
5.2.9 Services, facilities and Property of the Client 140
SUBJECT OF CONTRACT 141
6.1 Project Plan 141
6.1.1 141
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6.1.2 141
6.1.3 141
6.1.4 141
6.2 Documents Approval 142
6.2.1 Instructions and Specifications 142
6.2.2 Codes and Standards 142
6.2.3 Approval/Review of Documents by the Project Man- ager 142
6.2.4 Inspections 144
6.3 Personnel 145
6.3.1 Description of personnel 145
6.3.2 Replacement of personnel 145
6.3.3 Approval of personnel 145
6.3.4 Removal and / or Replacement of personnel 146
6.3.5 Working Hours, Overtime, Leave etc 146
Special Conditions of Contract 147
Penalty Calculations 163
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1. INTRODUCTION
The Government of Andhra Pradesh proposes to establish Àmaravati', a world-
class capital city for the State. The aspiration is to create a people's capital that is
vibrant, diverse, inclusive and modern which is not only a glowing pride for all the
people of Andhra Pradesh but also a magnet for skilled migrants, industries,
business and professionals from across the world. It would synthesize the best
features of urban planning, sustainability, and active governance to create an
inclusive, highly livable, and world-class urban ecosystem.
The whole capital city programme would contain numerous projects of Buildings,
Infrastructure and other Social Amenities and Utilities. With the above objective
APCRDA plans to have an efficient Electronic Document Management System to
effectively control the correspondences between various stakeholders and
streamline work flow.
2. NEED FOR EPDMS

Due to massive nature of the programme with multiple projects ongoing concurrently, numerous
documents and workflow processes are expected throughout each project lifecycle thus creating a
need for an effective and efficient electronic system to streamline and control the whole process of
Information Management System. The EPDMS/EIMS is expected cover the following features:
 Will streamline the work flows for design and construction business processes (RFIs, submittals,
drawings, etc) under a collaborative environment.
 Will connect teams from multiple locations
 Requirement for information, traceability, functionality, control, and ensuring a very high
availability of use for all document types
 Will be able to generate collaboration between the design environment, reviewers, and delivery
contractors.
 Will have compatibility with design engineering applications (CAD and BIM) and mapping
applications (GIS).
 Will seamlessly interface with Primavera P6 and illustrate 4D BIM data
 Will enable the users to deploy a smarter and effective design review process.
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3. BRIEF FUNCTIONAL REQUIREMENTS
Major Requirements:
An EPDMS should provide all the below listed capabilities / requirements:
The intent of the EPDMS is to be able to manage the overall lifecycle of Infrastructure that is being
developed in Amaravati. This includes the management of the design, project management, file
management, workflows, construction management and other related processes. The EPDMS will be
an Enterprise software and will hence have to integrate with various existing software, the details of
which are provided in subsequent sections.
It is expected that a COTS software with the required capabilities is deployed, configured to
requirements and integrations, customized to specific workflows and maintained by the service
provider for a period of 3 years.
Design Management
 Requirement to streamline the work flows business processes under a collaborative
environment.
 The solution should allow for a better and collaborative outcome. Requirement to connect
teams often located in different locations
 Requirement for information, traceability, functionality, control, and ensuring a very high
availability of Use
 Solution should be able to generate the collaboration between the design environment and
supply chain.
 Solution should have compatibility with design engineering applications and mapping
applications.
 It should enable the users to deploy a smarter and effective design review process.
 Should have BIM Compliance and interface facility
 Ability to Share files securely among different organizations
 Ability to integrate data with zones in a map specified (Geospatial capabilities)
 BIM Review platform – should have components of Data Visualization, segregation
of model components as per colour, Project Schedule simulation, Issues resolution &
clash checking.
Project Management
 Seamless integration with scheduling softwares like Primavera P6 and Microsoft Project
(MSP)
 Tool must have the capability of configuring any kind of custom business process
 Solution must have the capabilities of catering the capital Planning which includes cashflow
on company and project basis.
 Ability to view & integrate construction schedules with work packages
 Ability to create easy dashboards for Finance, Risk Management etc
 Ability to view / edit dashboards for entire design process including communications
with Supply chain.
 Creation of Field Data forms for Mobile users & these forms should be accessible on
an offline mode (even when network is unavailable)
File Management
 Ability to work on a standardized environment within the platform in the design
stage
 Integrate CAD design applications (eg Autodesk, Bentley, Microsoft Office & ESRI
suite of apps)
 Make documents available in multiple formats
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 Index documents and engineering components
 Ability to Define who can view and edit project content
 Manage user authentication using Microsoft Active Directory
 Control group, user, and document level access
 Find documents and content using powerful search capabilities
 Create and manage file versions
 Track what happens to a document throughout its lifecycle
 Manage all reference files and relationships
 Find all files that reference any given drawing file
 Manage complex file relationships & dependencies
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4. DETAILED FUNCTIONAL REQUIREMENTS
4.1. General Requirements
The following basic functionality should be available within all EPDMS solutions:
1.1 Functional requirements include but not limited:
1.1.1 Should provide an automated method to produce handover packages.

1.1.2 Should integrate with all standard Internet browsers, especially Microsoft
Internet Explorer, and provide web collaboration provisions.
1.1.3 Should provide functionality for mobile devices and tablets.

1.1.4 Should provide each database field, presented via the user interface, to be
searchable, sortable and reportable on an ad‐hoc basis per unique end‐user
requirements.
1.1.5 Should provide an editable auto‐number series per document/record type.

1.1.6 Should provide the ability to report across multiple projects and multiple
contracts.
1.1.7 Should provide an ability to print/save forms, or reports, for each

document/record type.
1.1.8 Should provide user‐account security, which could be applied at the field
level, as a minimum.
1.1.9 Should allow for the creation of custom document/record types.
1.1.10 Should provide an ability to add custom data fields and custom dictionaries,
to any or all Document/Record types, unique to each EPDMS project or
program.
1.1.11 Should provide an ability to Extract/Transform/Load all system data, into

another medium (database, SharePoint, Excel, etc.)
1.1.12 Should require each document/record, to facilitate automated workflow

scenarios, with stage‐gates (when appropriate).
1.1.13 Should provide an ability to notify/alert project parties (internal and/or

external) of their individual required actions, via Microsoft’s Outlook client.
1.1.14 Tool must be having Hierarchal crchitecture to report the rolled up values
from projects to program level.
1.2 General workflow includes:
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1.2.1 Should provide an ability to customize workflows: based on document/record
types, document/record status, business rule, or person/role responsible
(ball‐in‐ court).
1.2.2 Flexibility to copy, or change, existing workflow models across EPDMS
projects.
1.2.3 Ability to provide proactive alerts (workflow assigned, workflow overdue,
workflow completed, etc.) to contacts addressed in the workflow steps.
1.2.4 Ability to display, or report, the current status of all open workflow events.
1.2.5 In case of any APCRDA specific business processes to be required, tool must
provide a easily configureable tool to accommodate the APCRDA process. E.g. below
is the list of processes
1. Method Statement
2. Quality Assurance Plan Process
3. site Closure Checklist
4. Health and Safety Record Process
5. Tree cutting record Process
4.2. Image/Photo Management Functionality

Images/Photos are import elements for project record. A robust EPDMS must accommodate this file
medium.
2.1 Functional requirements include:

2.1.1 Should provide the ability to batch upload photos, to include relevant and
searchable metadata elements.
2.1.2 Should provide the ability to batch file name change, photo images.
2.2.1 Images/photos are uploaded by end‐user and forwarded to an approver.
2.2.2 Accepted images/photos are saved as database records. Rejected

images/photos are deleted.
4.3. Project Contact List Functionality

A Contact List serves as a register of all project participants and provides information associated
with email address, shipping/mailing address, employed‐by company, status on the projects, etc.
The Contact List allows this information to be selected and populated within EPDMS records,
without the need to ask the system user to retype this information into each new record.
3.1.1 Contact’s company information (company name, role on the project, key
contact, status on the project).
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3.1.2 Contact’s professional information (first name, last name, full name, job title,
email address, office mailing address, contact phone numbers, status on the
project).
3.1.3 Ability to create a custom phone list or project roster from the Contact list.
3.1.5 Ability to capture multiple location (branch) information associated with the
same company.
3.1.6 Ability to create various email distribution lists, based on information
captured in the Contact records.
3.1.7 Ability to inactivate certain contacts which are no longer associated with a
project.
3.2.1 End‐user creates new Contact record; upon saving the record workflow is
triggered which forwards Contact record to an approver.
3.2.2 Once approved by the approver, the Contract record becomes an active
contact within the EPDMS.
4.4. Transmittal Functionality

An EPDMS should provide functionality to generate, transmit and track status (outbound &
inbound) of all contractually required documents.
4.1.1 Ability to pick documents/drawings from a pre‐populated list within the

EPDMS, for inclusion on the Transmittal form (rather than typing each/all
items for each outbound Transmittal).
4.1.2 Should allow for the customization of a transmittal cover page (adding client
logos, adding/removing database fields from the page,
sorting/grouping/filtering database content, etc.)
4.1.3 Should allow for communications with external/internal project contacts;

and/or between multi‐contract contacts, associated with a single project.
4.1.4 Ability to capture all relevant Transmittal details (to‐whom, from‐ whom,
what is included, when was it sent, how was it transmitted, when/is a
response due, etc.)
4.1.5 Ability to capture and track various information media formats and quantities.
4.1.6 Ability to select recipients individually, or as a pre‐defined distribution list.
4.1.7 Ability to send Transmittal directly from the EPDMS tool, to an email address
or distribution list.
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4.1.8 Ability to track and report on overdue (or coming due) Transmittal
acknowledgements.
4.1.9 DMS Functionality of the tool must be able to mark up and comment over the
2D/3D drawing while design review process.
4.1.10 The Markup feature must allow each stakeholder to comment and markup
including the approval mechanism.
4.1.11 All the comments and markup must be stored in different targs (e.g Civil
Comments, Electrical Comments etc).
4.1.12 The markup and comments can be filtered whenever required.
4.1.13 Revision control for the use of different set of comments/markup.
4.2.1 End‐user creates a new Transmittal record; upon saving the record workflow
is triggered which forwards Transmittal record to an approver.
4.2.2 Once approved by the approver, the Transmittal record becomes an active
record within the EPDMS.
4.2.3 Once approved by the approver, the Transmittal is electronically distributed
to all contacts which have been included in the Transmittal record.
4.2.4 Once the transmittal has been electronically distributed, the Required
Acknowledgement date is tracked until the acknowledgement is received.
4.5. Document Register & Review Functionality

An EPDMS should provide functionality to register drawings, specifications, contractually required
submittal content and to create review packages (internally or externally generated) and track them
through all phases of the review process. Document/record types will include (Submittal,
Inter‐disciplinary Review, Drawing, Specification, etc.)
5.1.1 Should provide the ability to pre‐load expected documents, individually or as

part of a package of items, for forecast planning and expediting.
5.1.2 Should provide the ability to register/track/search/report on all details

associated with a document and any review cycles of the document itself, to
include: itemized list of all drawings, specifications and submitted items,
revision history for each document, time/date of document delivery,
time/date of each individual document review (by reviewer contact and by
revision), time/date of completion or overall review and return date or
adjudication status of the document.
5.1.3 Should provide the ability to capture individual reviewer comments, across
multiple revisions.
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5.1.4 Should provide the ability to package documents, by purchase‐order number,
by specification section, by supplier, or by any other common metadata as
required by the system user. Package should provide revision tracking, to
include: status and date received/reviewed/returned.
5.1.5 Should provide a mechanism to generate an itemized transmittal cover‐sheet,

for the return of reviewed submittal documents to the supplier.
5.1.6 Should provide a mechanism for electronic mark‐up/review of documents.
5.1.7 Should provide the ability to assign individual reviewers, from a pick list or
from a distribution list and capture date sent to reviewer and date returned
by reviewer.
5.1.8 Should provide the ability to capture, via text entry or attachment upload,
the reviewers’ comments and contractually specific status.
5.1.9 Should provide the ability to assign individual reviewers, provide a status list
for each reviewer, provide a mechanism for capturing and tracking reviewer
comments, provide a mechanism for a Lead Reviewer, or Primary Reviewer,
to enter their comments and edit the comments of others.
5.1.10 Should provide the ability to track document revisions and maintain all
associated information for each of the revision cycles.
5.1.11 Should provide the ability to highlight the latest submittal revision cycle (on
reports, logs, etc.)
5.1.12 Should provide the ability to upload documents, or to link URLs (internal or
external), with the overall document review and within the individual review
cycles.
5.1.13 Should provide available fields necessary to capture: Drawing Number,

Drawing Title, Designer (via the Contact List), Issue Date, Latest Bid Package,
Latest Revision Number and Latest Revision Date.

5.2.1 End‐user launches parallel workflow, to multiple contacts or a distribution list,
for review of a document or package.
5.2.2 When reviewer completes their review (adds comments and status), workflow
delivers document or package, along with reviewer’s comments, to the
contact assigned as Lead/Primary Reviewer.
5.2.3 Once Lead/Primary Reviewer adjudicates all comments, workflow continues

and returns the document or package back to the original end‐user from step
(4.2.1).
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4.6. Technical Query Functionality
An EPDMS should provide functionality to generate and track all informational elements associated
with Technical Queries (TQs).
6.1.1 Should provide the ability to register/track/search/report all data elements

associated with a TQ, to include: question, question‐by, question time,
question date, proposed solution, answer/answer‐ by/answer time‐date,
status, date received/sent, status, date answer is requested by and resolution
of TQ.
6.1.2 Ability to assign individual “To” and “From” contacts, from a pick‐list and
capture date sent and date returned.
6.1.3 Ability to capture short description information regarding purpose of TQ (like

a title).
6.1.4 Ability to capture Work Impact values (work stopped, work impeded, etc.)
6.1.5 Ability to capture Reason for TQ values (field condition, owner request, etc.)
6.1.6 Ability to capture Question, Answer and Proposed Solution information.
6.1.7 Ability to capture date information for the “Question Signed Date” and
“Answer Responded Date”.
6.1.8 Ability to capture name of person who signed the question and the name of
the person who signed the answer.
6.1.9 Ability to designate contacts (from a pick list or distribution list) to be copied on
the Question, copied on the Proposed Solution and copied on the Answer.
6.2.1 Inbound TQs = end‐user registers and uploads inbound TQ into the
EPDMS. Workflow is triggered which will direct the inbound TQ to the
TQ reviewer/responder for response.
6.2.2 Inbound TQs = Once the TQ reviewer has responded, workflow will then
direct the TQ to an approver.
6.2.3 Inbound TQ = Once the approver has established a status for the TQ, the TQ
will either be returned to the TQ reviewer (for editing), or the workflow will
deliver the TQ back to the end‐user for step 5.2.1.
6.2.4 Outbound TQ = end‐user will draft TQ, workflow will then direct the TQ to
an approver.
6.2.5 Outbound TQ = Once the approver has established a status for the TQ, the TQ
will either be returned to the drafter (for editing), or the workflow will deliver
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the TQ to the person responsible for transmitting the TQ outside the
organization.
6.2.6 Outbound TQ = workflow will generate daily reminder alerts to the

person tracking the return of the TQ, until the TQ record’s status
changes (closed, received, responded, etc.)
4.7. Daily Reports and Dashboard functionality

An EPDMS should provide functionality to generate and track all information captured within a
Daily Report, or Inspection Report and in the form of a Dashboard website.
7.1.1 Should provide an ability to create/track/search/report on field/daily reports,

to include data associated with task/work activity, contractor, area/facility,
weather conditions, equipment utilized onsite, field force details, material
deliveries and any relevant Safety details.
7.1.2 Should provide the ability to report across multiple work shifts.
7.1.3 Should provide the ability for multiple inspectors, to submit multiple reports,
on the same day or shift.
7.1.4 Should provide the ability to record labor hours for personnel and equipment,
on a daily, or shift, basis.
7.1.4 The Dashboard must accurately provide information on all the projects across
its lifecycle, on a real-time basis. There shall not be any manual integrations
or import / export function for updating the data to be shown on the
dashboard
7.1.5 The dashboard must be visually appealing and provide widgets that represent
the progress achieved in various forms of charts / bar graphs / pie charts and
the likes.
7.1.6 The dashboard must provide analytics and the option to drill-down into an
increased level of granularity of data shown.
7.1.7 The dashboard must have user-access control, and different versions must be
made available for Internal users, management and the public.
7.1.8 The dashboard must be Tablet and mobile compatible, in the form of an app
or a response website.
7.2.2 End‐user drafts Daily/Inspection Report; when status changes on the report
(complete, to approver, etc.) workflow is triggered which will send the report
to an approver. Once the approver has established a status for the Report, the
Report will either be returned to the drafter (for editing), or the workflow will
end with the report becoming a permanent part of the project record.
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4.8. Correspondence Functionality
An EPDMS should provide functionality to register and track all inbound and outbound,
contractually significant correspondence to include: Notices, Bulletins, Field Work
Directives, Project Manager Instruction, Non‐Compliance Notices, Non‐Conformance
Notices, etc.
8.1.1 Should provide the ability to generate/track/search/report general project

correspondence (letters, memos, notices, registered mail, etc.),
inbound/outbound and hardcopy/electronic.
8.1.2 Should provide functionality to capture the following data elements: type of
notice, title, description, approved by, approved date, corrective action
description, corrective action approved by, corrective action approved date,
reason for this action, acknowledged by, acknowledged date and
acknowledged response. Also: impacts to cost, schedule, or scope.
8.1.3 Should provide the ability to assign unique, sequential tracking numbers, for
each document sent/received, based on: To/From contacts, date
sent/received, document/correspondence type, or subject/description.
8.1.4 Should provide the ability to link or attach items registered as Action Items.
8.2.1 End‐user drafts outbound Correspondence; when status changes on the

record (complete, to approver, etc.) workflow is triggered which will send the
Correspondence to an approver.
8.2.2 Once the approver has established a status for the Correspondence, the
Correspondence will either be returned to the drafter (for editing), forwarded
to a queue for Transmittal, or the workflow will end with the Correspondence
becoming a permanent part of the project record.
8.2.3 End‐user drafts outbound Notice; when status changes on the record
(complete, to approver, etc.) workflow is triggered which will send the Notice
to an approver.
8.2.4 Once the approver has established a status for the Notice, the Notice will
either be returned to the drafter (for editing), forwarded to a queue for
Transmittal and the workflow will end with the Notice becoming a permanent
part of the project record.
8.2.5 Approver can approve the pending task using the outlook only without login
into the system.
8.2.6 System should also be able to capture the MOMs ,Action Items, Risks and
Issues.
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4.9. Cost Control
Cost Control Module will provide cost visibility and control, using workflows to standardize and
automate cost transactions. The application includes universal linking to other business
processes and documentation; full template capabilities to support practices across business
units, programs, or project types; management of complex cost breakdown structures and
business rules; and roll-up of project costs within the project and across the enterprise.
9.1 Budget Process: Tool must have functionality to approve and assign a budget to a project.
Project data is broken down by cost codes. You must assign a budget to a cost code before you
can write a contract against the code.
9.2 Budget Transfer: Tool must be capable of requesting a budget increase or reduction after
establishing the original budget.
9.3 Fund Management: Must approve and assign fund accounts to projects Below must be the
capabilities which must be available in the tool regarding fund appropriations.
• Project-level business process with workflow.

• Subtype line items with fund code, classification is generic
9.4 Contract Management: Gather key contractual information, such as vendor and type of
contract, and send for approval in procurement workflows. This business process uses a
Payment Applications schedule of values that tracks retention.
9.5 Change Order Process: Provides the ability to raise changes that may potentially impact the
project. These changes are then reviewed and may eventually be consolidated into a formal
Change Orders record.
9.6 RA Bill Process: Request payment on total commitments -- approved contract and change
orders -- in procurement processes. Each Payment Applications record references a specific
contracts record, displays a ledger of that contract's payment and retain age information, and
updates the contract's Billing Break up.
9.7 PO Business Process: request payment on total commitments—approved contract and

change orders—in procurement process. Each Payment applications record references a specific
contracts record, displays a ledger of that contracts payment and retain age information, and
updates the contract’s Billing Break up.
4.10. Overall lifecyle management and integration with

other Enterprise systems
The EPDMS should be able to interface with other enterprise applications used in Amaravati,
in the context of asset lifecycle management and governance.
PAGE 18
Design
Construction Conclude
management Procurement
management projects
and approvals
•Workflows for •Work-order •Schedule •Maintain archive of

approvals automation management on as-built drawings
•Version control •Export BoQ to Excel Primavera P6 •Integrate with asset
•Viewing and mark- and related formats •Cost management management
up of all popular file •Integration with system, GIS and
formats measurement book other related
and Enterprise systems
Finance system
•RFIs and workflows
•Provide reporting;
integrate with
enterprise
dashboards
10.1 Integration with scheduling software
10.1.1 Maintain, report and manage project schedules in line with contracts
10.1.2 Integrate with Primavera P6, Microsoft Projects, Microsoft excel and
equivalent software for import / export of schedules
10.2 Integration with Enterprise GIS system
10.2.1 Integrate with ESRI and other GIS systems to visualize various projects on
map
10.3 Integration with Enterprise applications
10.3.1 Provide services to access data from EPDMS for Enterprise systems such as
Asset management, dashboard systems and e-Measurement book
10.3.2 Provide services to upload / update data from Enterprise systems into EPDMS
10.3.3 Provide interfaces for upload / download / query of data or file or any
information based on attributes for external systems
4.11. Additional Features:

11.1 Tool must enable someone enable you to assess the quality and integrity of a project
throughout its life cycle. Create acceptance criteria to track and control project phases, and
then define and track gate conditions for each phase of the project. Each gate condition is
evaluated against project data and is marked complete when the condition is met. When all
the conditions are met, the project moves to the next phase either automatically or
manually.
11.2 Project & User E-mail Functionality: Tool must provide Project and User based email
system where one can write/receive project based mails in dedicated Project Hierarchy.
11.3 Auto create functionality: Tool must be capable of creating auto-creating records
whenever is required. As an example if any record has to be created daily on some scenario
PAGE 19
11.4 Linked Record Functionality: All related BP records are interlinked and can be drilled
down to each other record without browsing the different BPs record with the help of linked
record functionality.
11.5 Audit trail: Tool must have standard front end functionality for audit trail for all the
transactions to have proper accountability.
11.6 Cost Sheet Functionality: Tool must have a financial reporting feature which can be
used to report all the cost transactions (Contracts, Billing Breakup, Budget Approval, Actual
spends, Commitments) in a single place holder named as Cost sheet. A project owner can
easily investigate any delays or cost overrun directly from Cost sheet.
11.7 Measurement Book or Work Certification Functionality: Prior to the RA Bill initiation,
tool must have the functionality to certify the executed quantity which will further be
captured as Measurement Book.
11.8Response via mail Approval Process: Tool must be capable of responding to the action
through mail directly without login into the system for any approval process.
11.9 Notices To Proceed: Any instruction or Green signal to any contractor must be sent through the tool.
11.10 Response via mail Approval Process: Tool must be capable of responding to the action through mail directly
without login into the system for any approval process.
11.11 Markup/Commenting functionality during design review process: DMS Functionality of the tool must be
able to mark up and comment over the 2D/3D drawing while design review process.
11.12 P6 Project update functionality: Tool must have capability of updating the p6 activities directly without
again updating in p6. e.g. On Completion of any design review cycle, it must mark the corresponding task in p6
automatically.
11.13 Phase Gate Functionality: Tool must enable someone enable you to assess the quality and integrity of a
project throughout its life cycle. Create acceptance criteria to track and control project phases, and then define
and track gate conditions for each phase of the project. Each gate condition is evaluated against project data and
is marked complete when the condition is met. When all the conditions are met, the project moves to the next
phase either automatically or manually.
11.14 Minutes of Meeting and Action Item: The tool must provide to maintain and record all the MOMs
happening during the project execution. It also deals with all the action items to be recorded in MOMs.
PAGE 20
5. DELIVERABLES FROM VENDOR
5.1. Project Plan
The following deliverables are expected from the Service provider:
Prior to configuration, an inception report should be submitted, consisting of the below:
1. Software design report consisting of System architecture and proposed integrations

2. Detailed workflows in BPM methodology to be configured across the lifecycle
3. Gantt chart with timelines on implementation of overall project
Post Go-Live:
4. User manuals for training and use of software

5. Training and troubleshooting manuals for administrators
5.2. Licenses:
The present situation demands procurement of 200 licenses. However the
payment for the licenses will be made based on actual utilization of the licenses.
All updates, patches, bug fixes and so on will have to be provided by the Service
provider for the period of the contract. All lupdates
5.3. Key Personnel

The following staff requirements are expected from the bidder:
Project Director To provide overall direction to the project, and intervene Available for
in case of major issues. all review
meetings
Min qualification: 15 years in Engineering software
deployment or related fields
Project Manager Lead project implementation, integrations and adherence Stationed
to timelines full-time
until Go-
Min qualification: 10 years in Engineering software Live,
deployment or related fields available for
reviews
after
Developer Make necessary customizations, configurations and Stationed

development full-time
until Go-Live
On-site resource (2) Available for a period of 3 years to assist client in day to Stationed
day operationalization including data entry, full-time
commissioning and support.
Min qualification: 6 years in software development,

deployment or related fields
Training Manager For organizing training – 5 sessions at client site As and when
required
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5.4. Training:
5 sessions of training will be provided to 50 members each in APCRDA’s office with required
user material. Printed copies of the User manual must be provided to the attendees of the
workshop.
5.5. Annual Maintenance Contract:

Annual Maintenance will be provided to the client as part of the contract for a period of three
years. The AMCC will include swift resolution of queries and issues and upgrades. Detailed
service levels expected is provided in Contract document.
5.6. Deployment on cloud Infrastructure:

It is required that the application is deployed on a private cloud infrastructure, with servers
preferably in India. Application should be on secured, 99.9% up time cloud infrastructure.
6. TIMELINES AND PAYMENT SCHEDULES
S.No. Deliverables Completion Payment as % of

Timeline contract fee
1 Inception report & Project Plan T + 15 days 5%
2 Procurement, Installation & T + 1 month 20%

Commissioning of COTS software
3 “Go-Live”: Customization & T + 2 months 10%

Completion of required
integrations with Enterprise
software /Systems.
5 Training After satisfactory 5%
completion of all
training sessions
6 1 year after “Go-Live” T + 14 months 20%
7 2 years after “Go-Live” T + 26 months 20%
TOTAL 100%
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VOLUME II
INSTRUCTIONS TO BIDDERS
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1
GENERAL
1.1 Scope of Bid
1.1.1
The Authority invites Bids for the Services described in these Bidding Documents, in
accordance with the procedures, conditions and contract terms prescribed in the Bidding
Document.
1.1.2
The title and identification number of the Notice Inviting Bids (NIB), resulting Contract(s),
and brief description of service are provided in the BDS.
1.1.3
The schedule of bidding process is as specified in the BDS.
1.1.4
The successful bidder will be expected to complete its performance within the period
stated in the BDS.
1.1.5
Bidder must be ready to accept the extension of the contract by a further period specified
in the BDS on the same terms and conditions, if so desired by Authority.
1.1.6
The Official Website and the address of Authority's Office for the purpose of this Bidding
Document shall be as specified in the BDS.
1.1.7
If the BDS so provides, alternative procedures forming part or all of what is commonly
known as Tendering are available to the extent specified in, or referred to by, the BDS.
1.1.8
The Bidding documents can be obtained from the official website of the Authority at the
Cost specified in BDS. In case the bidding documents are downloaded from the official
website, a bank demand draft for an amount equal to the bid price, drawn in favour of the
Client, shall be submitted along with the bid, attached to the bid form.
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1.1.9
Throughout these bidding documents, the definitions in the Conditions of Contract shall
apply; Services refer to Activity Schedule; Authority refers to employer, buyer, Client and
owner; and Contractor refers to supplier, seller, Service Provider and vendor.
1.1.10
Throughout the Bidding Documents, the term "in writing" means communicated in written
form (e.g. by mail, e-mail, fax, telex) with proof of receipt, and the term "days" means
calendar days unless a different meaning is evident from the context.
1.2 General Instructions

1.2.1
Any entity which has been barred by the Central Government, any State Government, a
Statutory Authority or a public sector undertaking, as the case may be, from participating in
any project and the ban subsists as on the date of Bid, would not be eligible to submit a Bid.
1.2.2
This Bidding Document is not transferable.
1.2.3
Any award of contract pursuant to this Bidding Document shall be subject to the terms of
Bidding Document.
1.2.4
The statements and explanations contained in this Bidding Document are intended to
provide a better understanding to the Bidders about the subject matter of the Bid for which
this Bidding Document is issued and it should not be construed or interpreted as limiting in
any way or manner the scope of services and obligations of the bidder set forth in the
Bidding Document or the Authority's rights to amend, alter, change, supplement or clarify
the scope of work, the assignment to be awarded pursuant to this Bidding Document or the
terms thereof or herein contained. Consequently, any omissions, conflicts or contradictions
in the Bidding Document including this document are to be noted, interpreted and applied
appropriately to give effect to this intent, and no claims on that account shall be
entertained by the Authority.
1.2.5 Liability
The Authority shall not be liable for any omission, mistake or error in respect of any of the
above or on account of any matter or thing arising out of or concerning or relating to
tender document, the Bidding Document or the Bidding Process, including any error or
mistake therein or in any information or data given by the Authority.
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1.2.6
By submitting a proposal, the Bidder agrees to promptly contract with the Authority for any
work awarded to the Bidder. Failure on the part of the awarded Bidder to execute a valid
contract with the Authority's due date will relieve the Authority of any obligation to the
Bidder, and a different Bidder may be selected.
1.2.7
Any additional or different terms and conditions proposed by the Bidder would be rejected
unless expressly assented to in writing by the Authority.
1.2.8
The Bidders shall adhere to the terms of this Bidding Document and shall not deviate from
the same. If the Bidders have absolutely genuine issues only then should they provide their
nature of noncompliance to the same. The Authority reserves its right to not accept such
deviations to the Tender terms, in its sole and absolute discretion, and shall not be obliged
to furnish any reason for exercising such right.
1.2.9
Responses received become the property of the Authority and can't be returned.
Information provided by each Bidder will be held in confidence, and will be used for the
sole purpose of evaluating a potential business relationship with the Bidder.
1.2.10 Contacts during Bid Evaluation

Bids shall be deemed to be under consideration immediately after they are opened and
until such time the Authority makes official intimation of award/ rejection to the Bidders.
While the Bids are under consideration, Bidders and/ or their representatives or other
interested parties are advised to refrain, save and except as required under the Bidding
Document, from contacting by any means, the Authority and/ or their employees/
representatives on matters related to the Bids under consideration.
1.2.11 Prohibited Practices

For the purposes of this bid the Authority,
(a) defines “Prohibited Practice" to comprise of any or all of the following terms collectively
(i) Corrupt practice means (i) The offering, giving, receiving, or soliciting, directly or indirectly,
of anything of value to influence the action of any person connected with the Selection
Process (for avoidance of doubt, offering of employment to or employing or engaging in any
manner whatsoever, directly or indirectly, any official of the Authority who is or has been
associated in any manner, directly or indirectly with the Selection Process or the LOA or has
dealt with matters concerning the Agreement or arising there from, before or after the
execution thereof, at any time prior to the expiry of one year from the date such official
resigns or retires from or otherwise ceases to be in the service of the Authority, shall be
deemed to constitute influencing the actions of a person connected with the Selection
Process); Or (ii) Save and except as permitted under the Clauses relating to Bid
security/Performance security of this Bidding Document as provided herein, engaging in any
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manner whatsoever, whether during the Selection Process or after the issue of the LOA or
after the execution of the Agreement, as the case may be, any person in respect of any
matter relating to the Project or the LOA or the Agreement, who at any time has been or is
a legal, financial or technical consultant/ adviser of the Authority in relation to any matter
concerning the Project;
(ii) Fraudulent practice means a misrepresentation or omission of facts or disclosure of
incomplete facts, in order to influence the Selection Process;
(iii) Coercive practice means impairing or harming or threatening to impair or harm, directly or
indirectly, any persons or property to influence any person's participation or action in the
Selection Process;
(iv) Undesirable practice means establishing contact with any person connected with or
employed or engaged by the Authority with the objective of canvassing, lobbying or in any
manner influencing or attempting to influence the Selection Process;
(v) Restrictive practice means forming a cartel or arriving at any understanding or
arrangement among Bidders with the objective of restricting or manipulating a full and fair
competition in the Selection Process.
(b) will reject a proposal for award if it determines that the bidder recommended for award has,
directly or through an agent, engaged in prohibited practices in competing for the contract in
question; and
(c) will black-list a firm or individual, including declaring ineligible, either indefinitely or for a stated
period of time, to be awarded a contract if it at any time determines that the firm has, directly
or through an agent, engaged in prohibited practices in bidding for, or in executing, a contract
of the Authority.
1.2.12 Cost of Bid

The Bidders shall be responsible for all of the costs associated with the preparation of their
Bids and their participation in the Bidding Process. The Authority will not be responsible or
in any way liable for such costs, regardless of the conduct or outcome of the Bidding
Process.
1.2.13 Definitions and Acronyms

“ITB" means Instructions to Bidders,
“BDS" means Bid Data Sheet,
“Paragraph" or “Para" refers to the paragraph number in the ITB or BDS,
“Sub-para" or “Sub-paragraph" refers to the sub paragraph of a para of ITB or BDS,
“Clause" or “Sub-Clause" refer to those in General Conditions of Contract (GCC) or Special
Conditions of Contract (SCC),
1.3 Eligibility
1.3.1
This invitation for bids is open to service providers of specified in the BDS.
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1.3.2
Proposals not complying with the Èligibility criteria' are liable to be rejected and will not be
considered for further evaluation. The proposal should adhere to the minimum eligibility
criteria specified in the BDS.
1.3.3
If a prequalification process has been undertaken for the Contract(s) for which these
Bidding Documents have been issued, only those Bidders may participate that had been
prequalified and continue to meet the eligibility criteria of this Paragraph ITB.
1.3.4
A firm or other entity that is ineligible according to any of the provisions of this bidding
documents, may also not participate as a Joint Venture partner, or as Sub-contractor for or
supplier of goods, works or services. If a bid becomes materially incomplete after removing
ineligible entities, the bid may be disqualified.
1.3.5
Bidders shall provide such evidence of their continued eligibility satisfactory to the Client,
as the Client shall reasonably request.
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1.4 Qualifications
1.4.1
By submission of documentary evidence in its bid, the Bidder must establish to the Client's
satisfaction:
(a) that it has the financial, technical, and production or performance capability necessary to
perform the Contract, meets the qualification criteria specified in the BDS, and has a successful
performance history. If a prequalification process has been undertaken for the Contract(s) for
which these Bidding Documents have been issued, the Bidder shall, as part of its bid, update
any information submitted with its application for prequalification;
(For the purposes of establishing a Bidder's qualifications, and unless stated to the
contrary in the BDS, the experience and / or resources of any Subcontractor will not
contribute to the Bidder's qualifications; only those of a Joint Venture partner will be
considered.)
(b) that, if a Bidder proposes Subcontractors for key services if and as identified in the BDS, these
Subcontractors have agreed in writing to serve for the Bidder under the Contract(s) that may
result from this bidding.
1.5 Pre-Bid meeting and/or Site visit

1.5.1
Bidders are encouraged to submit their respective Bids after visiting the site locations and
ascertaining for themselves the site conditions, infrastructure and other available
resources. The costs of visiting the site or sites shall be borne by the Bidder.
1.5.2
It shall be deemed that by submitting a Bid, the Bidder has:
(i) Made a complete and careful examination of the Bidding document;
(ii) Received all relevant information requested from the Authority;
(iii) Accepted the risk of inadequacy, error or mistake in the information provided in the Bidding
Document or furnished by or on behalf of the Authority relating to any of the matters
referred to sub-para in “General Instructions" paragraph ITB;
(iv) Satisfied itself about all matters, things and information including matters referred to in,
necessary and required for submitting an informed Bid, implementation of the Proposal in
accordance with the Bidding Document and performance of all of its obligations there under;
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(v) Acknowledged and agreed that inadequacy, lack of completeness or incorrectness of
information provided in the Bidding Document or ignorance of any of the matters refer to
General Instructions" paragraph ITB, shall not be a basis for any claim for compensation,
damages, extension of time for performance of its obligations, loss of profits etc. from the
Authority, or a ground for termination of the Agreement by the bidder;
(vi) Agreed to be bound by the undertakings provided by it under and in terms hereof.
(vii) Bidders shall have the opportunity to clarify doubts pertaining to the Bidding Document in
order to clarify any issues they may have prior to finalizing their responses in the pre-bid
conference. Responses to inquiries and any other corrections and amendments will be made
available on the Authority's website as addenda to this Bidding Document.
1.5.3 Correspondence with the Bidder

Save and except as provided in this document, the Authority shall not entertain any
correspondence with any Bidder in relation to acceptance or rejection of any Bid. The
Authority may, in its absolute discretion, seek additional information or material from any
Bidders after the bid due date and all such information and material provided must be
taken to form part of that Bidders response.
1.5.4
The Authority shall be under no obligation to accept the lowest or any other offer received
in response to this Bidding Document and shall be entitled to reject any or all offers
including those received late or incomplete offers without assigning any reason
whatsoever. The Authority reserves the right to make any changes in the terms and
conditions of purchase. The Authority will not be obliged to meet and have discussions with
any Bidder, and / or to respond to any representations.
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2 THE BIDDING DOCUMENTS
2.1 Contents of Bidding Documents
2.1.1
The Bidding Document comprise the documents listed in in the BDS and addenda issued in
accordance with “Amendment of Bidding Document" ITB.
2.1.2
The bidder is expected to examine the Bidding Document, including all instructions, forms,
contract terms and specifications. Failure to furnish all information required by the Bidding
Document, or submission of a bid not substantially responsive to the documents in every
respect, will be at the bidder's risk and may result in the rejection of its bid.
2.1.3
The Invitation for Bids is not formally part of the Bidding Documents and is included for
reference only. In case of inconsistencies, the actual Bidding Documents shall prevail.
2.2 Clarifications
2.2.1
The Authority on its own motion, if deemed necessary, issue interpretations and
clarifications to all Bidders as per (vii) of “Pre-bid meeting and” or Site Visit" Para ITB. All
clarifications and interpretations issued by the Authority shall be deemed to be part of the
Bidding Document. Verbal clarifications and information given by Authority or its
employees or representatives shall not in any way or manner be binding on the Authority.
2.3 Amendment of Bidding Document

2.3.1
At any time prior to the Bid Due Date, the Authority may, for any reason, whether at its
own initiative or in response to clarifications requested by a Bidder, modify the Bidding
Document details by the issuance of Addenda.
2.3.2
Any addendum issued hereunder will be in writing/updated in the official website.
2.3.3
In order to afford the Bidders a reasonable time for taking an addendum into account, or
for any other reason, the Authority may, in its sole discretion, extend the Bid Due Date.
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3 PREPARATION OF BIDS
3.1 Language of bids
3.1.1
The bid prepared by the Bidder and all correspondence and documents related to the bid
exchanged by the bidder and the Authority shall be written in English Language.
3.2 Documents Comprising the Bid

3.2.1
The bid submitted by the Bidder shall comprise the following:
(a) A Bid Form (Form T1) completed and signed by a person or persons duly authorized to bind the
Bidder to the Contract with the following attachments:
(i) Attachment Form T2: Bid Security furnished in accordance with “Bid Security" of ITB.
(ii) (a) Attachment Form T3: Power of Attorney, duly authorized by a Notary Public,
indicating that the person(s) signing the bid have the authority to sign the bid and thus
the bid is binding upon the bidder;
(b) The authorized person of the firm as to sign the Power of Attorney in the prescribed
form as a part of contract agreement.
(iii) Attachment Cost of Bidding Documents furnished in the form specified under sub-para
1.1.8 of “Scope of Bid" ITB, either in the form of a receipt of Bid Price paid or in the form
of a Demand Draft drawn in the favour of the Client.
(b) The Technical part attachments consisting of the following:
(i) Attachment Form T4: Bidder's Particulars and Eligibility Criteria (in the format indicated
in Volume II (iv)) and Form T8: Manufactuere’s Authorization Form, duly completed by
the bidder in the manner supported by documentary evidence as specified therein,
establishing that the bidder satisfies the eligibility criteria referred to in “Eligibility" 1.3
ITB and is otherwise eligible to perform the contract if its bid is accepted;
(ii) Attachment Qualifications of the bidder Documentary evidence establishing to the

Authority's satisfaction, and in accordance with ITB “Qualifications", that the bidder
Bidder is qualified to perform the Contract if its bid is accepted. In the case where
prequalification of Bidders has been undertaken, and pursuant to ITB (a) of
“Qualifications” Para ITB, the Bidder must provide evidence on any changes in the
information submitted as the basis for prequalification or, if there has been no change at
all in said information, a statement to this effect;;
(iii) Attachment Form T5-T9:(Qualification of the Bidder)-Financial Viability, General
Experience Record, Joint Venture Summary if any, Similar Experience Record, Functional
requirement self assessment, Project implementation details and as stated.
(iv) Attachment Form T2: Format for Bank Guarantee
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(v) Other Technical Attachments- any information or other materials required to be
completed and submitted by the bidders in accordance with these Bidding Documents
and specified in the BDS.
(c) The Financial part attachments consisting of the following:

(i) Attachment Form F1: The Price Bid Form and Form F2: Cost Breakup (in the format
indicated in Volume II, duly completed by the bidder in the manner and detail indicated
therein and in accordance with the requirements of “Bid Prices" ITB.;
(ii) Other Financial Attachments- any information or other materials required to be

completed and submitted by the bidders in accordance with these Bidding Documents
and specified in the BDS.
3.2.2
The bidder shall submit offers which comply with the requirements of the Bidding
Documents, including the basic technical requirements as indicated. The attention of
bidders is drawn to the provision of 2.1.2 of “Contents of Bidding Documents" paragraph
ITB regarding the rejection of bids which are not substantially responsive to the
requirements of the Bidding Documents. Alternatives will not be considered unless
permitted in 3.2.3 below.
3.2.3
When alternatives are explicitly invited or permitted, a statement to that effect will be
included in the BDS, as will the submission requirements and the methods for evaluating
such alternatives.
3.2.4
The Financial Bid should be furnished in the format at Price Bid form clearly indicating the
bid amount in both figures and words, in Indian Rupees, and signed by the bidder's
authorized signatory. In the event of any difference between figures and words, the
amount indicated in words shall be taken into account.
3.3 Bid Prices

3.3.1
Unless specified otherwise in the BDS, the contract shall be for all the services referred to
in 1.1.1 “Scope of Bid" ITB, based on the price schedules submitted by the bidder as part of
the financial bid.
3.3.2
The bidder shall fill in price break-up for all cost items of the service. Prices indicated on the
price schedules shall be entered separately in the manner and detail specified therein and
in accordance with the other requirements specified in these documents.
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3.3.3
Unless specified in the BDS, prices quoted by the bidder shall be fixed during the bidder's
performance of the Contract and not subject to variations on any account. A bid submitted
with an adjustable price quotation which is not consistent with this paragraph ITB shall be
rejected by the Authority as nonresponsive.
3.4 Bid Currency

Prices shall be quoted in Indian Rupees only.
3.5 Validity of Bids
3.5.1
Bids shall remain valid, at a minimum, for the period specified in the BDS after the deadline
date for bid submission prescribed by the Client, pursuant to “Due Date for Submission of
Bids" 4.1 of ITB. A bid valid for a shorter period shall be rejected by the Client as non-
responsive. For the convenience of Bidders, the BDS spells out the minimal original
expiration dates for the validity of the bid. However, Bidders are responsible for adjusting
the dates in the BDS in accordance with any extensions to the deadline date of bid
submission pursuant to 4.1.2 of “Due Date for Submission of Bids" para of ITB.
3.5.2
In exceptional circumstances, prior to expiry of the bid validity period, the Client may
request that the Bidders extend the period of validity for a specified additional period. The
request and the responses to the request shall be made in writing. A Bidder may refuse the
request without risking execution of the Bid-Securing Declaration or forfeiting the Bid
Security, but in this case the bid will be out of the competition for the award. Except as
provided in 3.5.3 of this para ITB, a Bidder agreeing to the request will not be required or
permitted to modify its bid, but will be required to ensure that the bid remains secured for
a correspondingly longer period, pursuant to 3.6.2 of “Bid Security" para of ITB.
3.5.3
In the case of fixed price contracts, if the award is delayed by a period exceeding sixty (60)
days beyond the expiry of the initial bid validity, the contract price will be adjusted as
specified in the request for extension. Bid evaluation will be based on the bid prices
without taking into consideration the above correction.
3.6 Bid Security

3.6.1
The bid security is required to protect the Authority against the risk of the bidder's conduct
which would warrant the forfeiture of the security, pursuant to 3.6.6 of this paragraph ITB.
The Authority shall not be liable to pay any interest on the Bid Security deposit so made
and the same shall be interest free. Any Bid not accompanied by the Bid Security shall be
summarily rejected by the Authority as non-responsive.
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3.6.2
The Bidder shall furnish as part of its Bid, a Bid Security. The
(a) amount;
(b) form;
(c) period of validity beyond the bid validity date, as extended, if applicable, and
(d) the time period within which the bid security of the unsuccessful bidders will be
returned are as specified in the BDS.
3.6.3
The Bid Security of a Joint Venture shall be issued in the name of the Joint Venture
submitting the bid provided the Joint Venture has legally been constituted, or else it shall
be issued in the name of all partners proposed for the Joint Venture in the bid. Sanctions
due to a breach of the terms of a Bid Security pursuant to 3.6.6 of this para ITB will apply to
all partners to the Joint Venture.
3.6.4
The Authority shall be entitled to forfeit and appropriate the Bid Security as Damages inter
alia in any of the events specified in 3.6.6 of this para ITB. The Bidder, by submitting its Bid
pursuant to this notification shall be deemed to have acknowledged and confirmed that the
Authority will suffer loss and damage on account of withdrawal of its Bid or for any other
default by the Bidder during the period of Bid validity as specified in the bid data sheet in
this Bidding Document. No relaxation of any kind on Bid Security shall be given to any
Bidder.
3.6.5
Unless executed or forfeited pursuant to 3.6.6 of this para ITB, Bid Securities, if any, will be
returned, without any interest, as promptly as possible, and within the time period
specified at 3.6.2 “Bid Security" ITB.,
(a) all Bidders upon annulment of the bidding pursuant to “Authority's Right to Accept any Bid or
Reject any or all Bids" ITB;
(b) Bidders refusing a request to extend the period of validity of their bids pursuant to 3.5.2
“Validity of Bids" ITB;
(c) the successful Bidder once it has signed the Contract Agreement and furnished a valid
Performance Security as required. The Authority may, at the Selected Bidder's option, adjust
the amount of Bid Security in the amount of Performance Security to be provided by him in
accordance with the provisions of the Bidding Document;
(d) the unsuccessful Bidders at the same time as in (c), that is, when they are informed about the
successful establishment of the contract with the successful Bidder.
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3.6.6
The Bid Security shall be forfeited as Damages without prejudice to any other right or
remedy that may be available to the Authority under the Bidding Document and/ or under
the Agreement, or otherwise, under the following conditions
(a) In case of a Bidder
(i) If he submits a non-responsive bid, or
(ii) If he engages in a corrupt practice, fraudulent practice, coercive practice, undesirable

practice or restrictive practice as specified in the 1.2.11 of “General Instructions" Para ITB,
or
(iii) If he withdraws his Bid during the period of Bid validity as extended by mutual consent of
the respective Bidder(s) and the Authority;
(b) In the case of Selected Bidder, if he fails within the specified time limit
(i) To sign and return the duplicate copy of LOA, or
(ii) To sign the Contract agreement pursuant to “Contract Signing" 6.5.1 ITB,or
(iii) To furnish the Performance Security within the period prescribed in the agreement, or
(iv) Having signed the Contract agreement, commits any breach thereof prior to furnishing
the Performance Security.
3.6.7
If a bid security is not required in the BDS, and
(a) if a Bidder withdraws its bid during the period of bid validity specified by the Bidder on the
Letter of Bid Form, except as provided in 3.5.2 \Period of Validity of Bids" ITB, or
(b) if the successful Bidder fails to sign the Contract in accordance with “Contract Signing and
Performance Security" para ITB; or furnish a performance security in accordance with “Contract
Signing and Performance Security" 6.5 ITB; the Borrower may, black-list or debar the bidder for
a period of time as stated in the BDS from participating in future bids of the Authority.
3.6.8
A Bidder shall be liable for disqualification and forfeiture of Bid Security if any legal,
financial or technical adviser of the Authority in relation to the Work is engaged by the
Bidder, in any manner for matters related to or incidental to the implementation of this
work during the Bidding Process or subsequent to the
(i) Issue of the LOA or
(ii) Execution of the Contract agreement.
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In the event any such adviser is engaged by the Selected Bidder, after issue of the LOA or
execution of the Contract Agreement, for matters related or incidental to the Scheme, then
notwithstanding anything to the contrary contained herein or in the LOA or the Contract
agreement and without prejudice to any other right or remedy of the Authority, including
the forfeiture and appropriation of the Bid Security or Performance Security, as the case
may be, which the Authority may have there under or otherwise, the LOA or the
Agreement, as the case may be, shall be liable to be terminated without the Authority
being liable in any manner whatsoever to the Selected Bidder for the same.
For the avoidance of doubt, this disqualification shall not apply where such adviser was
engaged by the Bidder, in the past but its assignment expired or was terminated 6 (six)
months prior to the date of issue of this bid notification. Nor will this disqualification apply
where such adviser is engaged after a period of three years from the date of operation of
this Proposal/Assignment.
3.7 Sealing and Marking of Bids

3.7.1
The bidder shall seal the original and each copy of the bid in separate envelopes, duly
marking the envelopes as “ORIGINAL" and “COPIES." The envelopes shall then be sealed in
an outer envelope. The technical bid and financial bid shall be in two separate envelopes.
3.7.2
The inner and outer envelopes shall
(a) be addressed to the Authority at the address provided at 1.1.6 “Scope of Bid" paragraph ITB;
(b) bear the name and identification of the contract as defined in the BDS; and
(c) Provide a warning not to open before the specified time and date for bid opening.
3.7.3
In addition to the identification required above, the inner envelopes shall indicate the
name and address of the bidder to enable the bid to be returned unopened in case it is
declared “late" pursuant to “Late Bids" 4.2 ITB, and for matching purposes under
“Modifications, Substitution and Withdrawal of Bids" 4.3 ITB.
3.7.4
If the outer envelope is not sealed and marked as required above, the Authority will
assume no responsibility for the misplacement or premature opening of the bid. If the
outer envelope discloses the bidder's identity, the Authority will not guarantee the
anonymity of the bid submission, but this shall not constitute grounds for rejection of the
bid.
3.7.5 Receipt of Bids
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The Authority shall receive Bids pursuant to this Bidding Document in accordance with the
terms set forth in this document and other documents to be provided by the Authority
pursuant to this bid notification, as modified, altered, amended and clarified from time to
time by the Authority (collectively the “Bidding Document"), and all Bids shall be prepared
and submitted in accordance with such terms on or before the date and time specified for
1.2.3.submission of Bids (the “Bid Due Date") in the 1.2.3 “Scope of Bid" BDS.
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SUBMISSION OF BIDS
4.1 Due Date for Submission of Bids
4.1.1
The bidders should submit the Technical & Financial bids in separate envelopes duly
marking the TECHNICAL BID and FINANCIAL BID. These envelopes should be placed in an
outer envelope and sealed with Firms round seal.
Bids must be received by the Authority at the address specified in “Sealing and Marking of
Bids" 3.7 ITB, no later than the Bid Due Date.
4.1.2
The Authority may in its sole discretion, extend the Bid Due Date by issuing an Addendum
in accordance with “Amendment of Bidding Documents" 2.3 ITB in which case all rights and
obligations of the Authority and the bidder's previously subject to the original due date will
thereafter be subject to the due date as extended.
4.1.3
No Bidder shall submit more than one Bid for the Proposal.
4.1.4 Submission of Hard copies

The bidders are requested to submit the originals of Bid Security towards transaction fee,
bid processing fee and Technical & Financial bid documents in a Tender box placed at
APCRDA office, Vijayawada on or before the Bid submission Date & Time. The department
shall not take any responsibility for any delay or non-receipt. If any of the documents
furnished by the bidder is found to be false/fabricated/bogus, the bidder is liable for black
listing, forfeiture of the EMD, cancellation of work and criminal prosecution.
4.1.5 Deactivation of Bidders

If any successful bidder fails to submit the original documents/certificates within the
prescribed due date or if any variation is noticed between the submitted documents and
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the original documents before concluding the agreement, then the successful bidder will be
suspended/disqualified/barred from participating in the tender.
4.2 Late Bids

4.2.1
Bids received by the Authority after the specified time on the Bid Due Date shall not be
eligible for consideration and shall be summarily rejected.
4.3 Modifications, Substitution and Withdrawal of Bids

The Bidder may modify, substitute or withdraw its Bid after submission, provided that
written notice of the modification, substitution or withdrawal is received by the Authority
prior to the Bid Due Date.
No Bid shall be modified, substituted or withdrawn by the Bidder on or after the Bid Due
Date.
The modification, substitution or withdrawal notice shall be prepared, sealed, marked, and
delivered in accordance with the \Sealing and Marking of Bids" 3.7 ITB, with the outer and
inner envelopes being additionally marked “MODIFICATION",”SUBSTITUTION" or
“WITHDRAWAL", as appropriate.
Any alteration/ modification in the Bid or additional information supplied subsequent to

the Bid Due Date, unless the same has been expressly sought for by the Authority, shall be
disregarded. Withdrawal of a bid between the deadline for submission of bids and the
expiration of the period of bid validity may result in the forfeiture of the bid security
pursuant to 3.6.6 “Bid Security" para ITB.
5 BID OPENING AND EVALUATION

5.1 Opening of Bids
5.1.1
The Client will open all bids, including withdrawals, substitutions, and modifications, in
public, in the presence of Bidders' representatives who choose to attend, at the time, on
the date and at the place specified in the BDS. Bidders' representatives shall sign a register
as proof of their attendance.
5.1.2
First, envelopes marked “BID WITHDRAWAL NOTICE" shall be opened and read out and the
envelope with the corresponding bid shall not be opened, but returned to the Bidder. No
bid withdrawal shall be permitted unless the corresponding withdrawal notice contains a
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valid authorization to request the withdrawal and is read out at bid opening. Next,
envelopes marked “BID SUBSTITUTION NOTICE" shall be opened and read out and
exchanged with the corresponding bid being substituted, and the substituted bid shall not
be opened, but returned to the Bidder. No bid substitution shall be permitted unless the
corresponding substitution notice contains a valid authorization to request the substitution
and is read out at bid opening. Envelopes marked “BID MODIFICATION NOTICE" shall be
opened and read out with the corresponding bid. No bid modification shall be permitted
unless the corresponding modification notice contains a valid authorization to request the
modification and is read out at bid opening. Only bids that are opened and read out at bid
opening shall be considered further.
5.1.3
Technical bids shall be opened one at a time, reading out: the name of the Bidder and
whether there is a modification; the presence or absence of a Bid Security if one was
required, the details of the technical bid attachments;
5.1.4
Bids and modifications that are not opened and read out at bid opening shall not be
considered for further evaluation, irrespective of the circumstances. These bids, including
any bids validly withdrawn in accordance with 5.1.2 “Opening of Bids" ITB, will promptly be
returned, unopened, to their Bidders. The Financial Bids of all the bidders shall be kept in a
cover and sealed.
5.1.5
After the technical evaluation is complete, the financial bids of all the qualified bidders will
be opened in the presence of the qualified bidders. The bidders' names, the bid prices, the
prices of any alternative (if alternatives have been requested or permitted) any discounts,
bid deviations, and such other details as the Authority may consider appropriate, will be
announced by the Authority at the time of financial bid opening. Any bid price, discount or
modification that is not read out and recorded at bid opening will not be considered for bid
evaluation, irrespective of the circumstances.
5.1.6
The Client will prepare minutes of the bid opening, including the information disclosed to
those present in accordance with 5.1.2 “Opening of Bids" ITB. The minutes will promptly be
distributed to all Bidders that met the deadline for submitting bids.
5.2 Confidentiality
5.2.1
The document including this Bidding Document and all attached documents, provided by the
Authority are and shall remain or becomes the property of the Authority and are transmitted
to the Bidders solely for the purpose of preparation and the submission of a Bid in
accordance herewith. Bidders are to treat all information as strictly confidential and shall not
use it for any purpose other than for preparation and submission of their Bid. The provisions
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of this Clause shall also apply mutatis mutandis (with the necessary changes in points of
detail) to Bids and all other documents submitted by the Bidders, and the Authority will not
return to the Bidders any Bid document or any information provided along therewith.
5.2.2
Information relating to the examination, clarification, evaluation and comparison of bids,
and recommendation for the award of contract, shall not be disclosed to any person who is
not officially concerned with the process or is not a retained professional advisor advising
the Authority in relation to or matters arising out of, or concerning the Bidding Process,
until the award to the successful bidder has been announced. The Authority will treat all
information, submitted as part of the Bid, in confidence and will require all those who have
access to such material to treat the same in confidence. The Authority may not divulge any
such information unless it is directed to do so by Applicable Laws or judicial or
administrative or arbitral process or by any governmental instrumentalities or any
statutory entity that has the power under law to require its disclosure or is to enforce or
assert any right or privilege of the statutory entity and/ or the Authority or as may be
required by law or in connection with any legal process.
5.2.3
The bid evaluation process up to the award of a contract is confidential.
5.2.4
Any effort by a bidder or its agents to influence the Authority's evaluation of bids or award
decision, including the offering or giving of bribes, gifts, or other inducement, may result in
the invalidation of its bid and the forfeiture of its bid security, pursuant to 3.6.6 of “Bid
Security" ITB.
5.3 Clarifications
5.3.1
To assist in the examination, evaluation and comparison of bids, the Authority may, at its
sole discretion, ask any bidder for clarification of its bid, including breakdowns of its prices.
Such clarification may be requested at any stage up to the contract award decision.
Requests for clarification and the responses shall be in writing or by fax and no change in
the price or substance of the bid shall be sought, offered, or permitted except as required
to confirm the correction of arithmetic errors discovered by the Authority in the evaluation
of the bids in accordance with “Preliminary Examination of Bids" 5.4 ITB.
5.3.2
If the Bidder does not provide clarifications sought for under 5.3 of this para ITB, within the
specified time, its Bid shall be liable to be rejected. Any such verification or lack of such
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verification, by the Authority shall not relieve the Bidder of its obligations or liabilities
hereunder nor will it affect any rights of the Authority there under.
5.4 Preliminary Examination of Bids

5.4.1
Prior to the detailed evaluation of bids, the Authority will examine the bids to determine
for each bid whether:
(a) it is complete;
(b) the documents have been properly signed;
(c) it is accompanied by the required bid securities;
(d) it is substantially responsive to the requirements of the bid documents; and
(e) any computational errors have been made.
The Authority may require the bidder to provide any clarification and/or substantiation to
determine responsiveness pursuant to 5.4.4 of this para ITB. In the case where a
prequalification process has been undertaken for the Contract(s) for which these Bidding
Documents have been issued, the Client will ensure that each bid is from a prequalified
Bidder, and in the case of a Joint Venture, that partners and structure of the Joint Venture
are unchanged from those in the prequalification.
5.4.2
Arithmetical errors will be rectified on the following basis. If there is a discrepancy between
the unit price and the total price, which is obtained by multiplying the unit price and
quantity, or between added or subtracted subtotals and totals, the unit or subtotal price
shall prevail and the total price shall be corrected, unless in the opinion of the Client there
is an obvious misplacement of the decimal point in the unit or subtotal prices, in which
case the line item total as quoted shall govern and the unit price or sub-total shall be
corrected. If there is a discrepancy between words and figures, the amount in words will
prevail, unless the discrepancy is the result of a typo/error for which the correction is self-
evident to the Client. If the Bidder with the Lowest Evaluated Bid does not accept the
correction of errors, the bid shall be rejected this will be considered as invalidating its bid
and the bid security may be forfeited pursuant to 3.6.6 of “Bid Security" para ITB.
All items in the financial bid must be priced. If a bidder has included the price of the main
activities/ items this must be clearly stated and a price of zero must be entered for the
respective associated activities/items.
If a bidder fails to price activities/ items that are not the primary subject of the bid and the
omission is judged to be non-material in accordance with 3.5.3 of this para ITB, the bid
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price will be adjusted for such omission in accordance with 5.5.2(c)(iv) “Evaluation and
Comparison of Bids" para ITB for evaluation purposes only.
5.4.3
The Client may waive any minor informality, nonconformity, or irregularity in a bid that
does not constitute a material deviation, provided such waiver does not prejudice or affect
the relative ranking of any Bidder.
5.4.4
Prior to the detailed evaluation, the Client will determine whether each bid is of acceptable
quality, is complete, and is substantially responsive to the Bidding Documents. For
purposes of this determination, a substantially responsive bid is one which conforms to all
the terms, conditions, and specifications of the Bidding Document without material
deviation, reservation or omission. A material deviation, reservation or omission is one:
(a) which affects in any substantial way the scope, quality, or performance of the contract;
(b) which limits in any substantial way, inconsistent with the Bidding Document, the Authority's
rights or the bidders' obligations under the contract; or
(c) the rectification of which would affect unfairly the competitive position of other bidders
presenting substantially responsive bids.
5.4.5
Prior to evaluation of Bids, the Authority will determine whether each bid is responsive to
the requirements of the Bidding Document. The Authority may, in its sole discretion, reject
any bid that is not responsive hereunder. A Bid shall be considered responsive only if:
(a) The Technical Bid is received in the form specified in “Documents Comprising the Bid" and
“Sealing and Marking of Bids" 3.7 ITB;
(b) It has been received by the Bid Due Date or its extended due date;
(c) It is signed, sealed, and bound together in hard cover and marked as per “Sealing and Marking
of Bids" 3.7 ITB;
(d) It contains all the information (complete in all respects) as requested in the Bidding Document;
(e) It does not contain any condition or qualification; and
(f) It is not non-responsive in terms hereof.
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The Authority reserves the right to reject any Bid which is non-responsive and no request
for alteration, modification, substitution or withdrawal shall be entertained by the
Authority in respect of such Bid.
5.5 Evaluation and Comparison of Bids

5.5.1
The method of selection adopted is as given in BDS.
The objective of this evaluation is to facilitate the selection of a successful bidder ensuring
technically superior and professional services at optimal cost. The Client will evaluate and
compare the bids that have been determined to be substantially responsive, pursuant to
“Preliminary Examination of Bids" 5.4 of ITB. The Authority reserves the right to accept or
reject any variation, deviation, or alternative offer which is not submitted in accordance
with the bidding documents. Variations, deviations, alternative offers, and other factors
that are in excess of the requirements of the bidding documents or which otherwise result
in unsolicited benefits for the Authority, shall not be taken into account in bid evaluation.
The evaluation will be performed assuming that
(a) The Contract will be awarded to the highest evaluated Bidder for the entire work;
5.5.2
(a) The Client's evaluation of a bid will be made on the basis of prices quoted in accordance with
ITB “Bid Prices" 3.3.
(b) The estimated effect of any price adjustment provisions under the Conditions of Contract,
applied over the period of execution of the contract, shall not be taken into account in bid
evaluation.
(c) In evaluating the bids, the Authority will determine for each bid, the evaluated bid price by
adjusting the bid price as follows:
(i) making any correction for errors pursuant to \Preliminary Examination of Bids" 5.4 ITB;
(ii) excluding provisional sums and the provision, if any, for contingencies in the price
schedules;
(iii) making an appropriate adjustment for any other quantifiable acceptable nonmaterial
variations, deviations or alternative offers; and
(iv) making appropriate adjustments to reflect additional factors in the manner and to the
extent indicated in the BDS.
(d) Bidders are requested to be prepared to demonstrate, through presentations and / or site
visits, as part of the final evaluation in accordance with the responses given for the identified
requirements, as per schedule of bidding process. The Bidder will arrange such demonstrations,
presentations or site visits at its own cost.
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(e) Bidders must not present any reference as credential for which it is not in a position to present
the verifiable facts/documents because of any non-disclosure agreement with its other
customer or any other reason whatsoever. The Authority would not consider any statement as
a credential if same cannot be verified as per its requirement for evaluation.
5.5.3 Evaluation Process Flow

This is a three-step selection process in which the Bidder has to submit the bids in two
separate envelopes at the time of submission of bids. The process is as given below.
(a) In the first step, the Authority shall evaluate the Èligibility Criteria' and clear all the bids which
pass through the Eligibility scrutiny. In the second step `Technical Bids' shall be evaluated and
based on the outcome of Technical evaluation, `Commercial bids' shall be opened for the
technically qualified proposals only. The final selection will be done based on Techno-
commercial evaluation.
(b) The Authority, would display on its official website the names of those successful bidders who
have qualified in the Technical Evaluation.
(c) A date, time and venue will be notified to those technically successful Bidders for opening of
their Financial Bids in the official website of the Authority. The opening of Financial Bids shall be
done in presence of respective representatives of those technically successful Bidders who
choose to be present. The Authority will not entertain any query or clarification from Bidders
who fail to qualify at any stage of the Selection Process.
(d) The evaluation by the Authority will be undertaken by a Committee of Officials or/and
representatives formed by the Authority and its decision shall be final.
(e) Normalization: The Authority reserves the right to go for normalization process after technical
evaluation and accordingly may request all the bidders to submit revised bid (technical or
commercial or both) to avoid any possible ambiguity in evaluation process or make apple-to-
apple comparison or to bring further transparency in the evaluation process
5.5.4 Evaluation of Eligibility Criteria

(a) Bids submitted by all the bidders would be scrutinized for eligibility as per the Èligibility
Criteria' specified in “Eligibility" ITB. Bids not complying with the eligibility criteria are liable to
be rejected and will not be considered for further evaluation.
(b) Successful bids out of this stage would be considered for technical evaluation & Technical
Presentation. Bidders must submit the proof of all the credentials as required for scrutiny of
eligibility criteria. Claims of the bidders without verifiable facts will not be considered as
credentials towards satisfying eligibility criteria.
5.5.5 Technical Evaluation
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(a) The technical bids will be evaluated for determining the continued eligibility of the Bidder for
the Work and compliance of the bids with the necessary technical requirements and scope of
work of this Bidding Document.
(b) The Authority may seek specific clarifications from any or all the Bidder(s) at this stage. All the
clarifications received within the bid due date shall be considered for evaluation. In case
satisfactory clarifications are not received from the bidders within the bid due date, the
respective technical parameters would be treated as non-compliant and decision to qualify the
bidder shall be accordingly taken by Authority.
(c) Technical bids would be evaluated based on the technical evaluation criteria and the Technical
Presentation and the marks with break-up as specified in the BDS, and following the method
given hereunder.
(i) The technical bid will be analyzed and evaluated, based on which the Relative Technical
Score shall be assigned to each bid on the basis of parameters mentioned above.
(ii) Relative Technical Score ( RSTech) for each bidder will be calculated as follows based on
above parameters:
RST ech = T/Thigh100

Where, RST ech = Relative score obtained by the bidder T = Technical score obtained
by bidder
Thigh = Highest Technical score secured among the Bidder
(iii) Technical Bids receiving (RSTech) a greater than or equal to a score specified in BDS, (cut-off
marks, say ‘m’) will be eligible for consideration in the subsequent round of financial
evaluation.
(iv) If less than 3 bidders qualify as per above criteria ( RSTech >= m), authority reserves the
right to reject the bid.
5.5.6 Financial Evaluation

(a) In this phase, the Commercial Bids of the Bidders, who are found technically qualified in
previous phase, will be taken for commercial evaluation.
(b) The date for opening of commercial bids will be separately notified in the website of the
Authority.
(c) The Authority will determine whether the Financial Bids are complete, unqualified and
unconditional. The Financial Bid quoted shall be deemed as final and omissions, if any, in
costing any item shall not entitle the firm to be compensated and the liability to fulfil its
obligations as per the Bidding Document within the total quoted Financial Bid shall be that of
the Bidder.
(d) Relative Technical Score (RSTech) of the technically qualified bids would be announced before the
representatives of the bidders and the commercial bids of those bidders would be opened for
financial evaluation.
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(e) Net Present Value (NPV) would be calculated for the value quoted for the entire period to
arrive at derived financial bid value for evaluation as explained in the BDS. The discount rate
specified in BDS will be considered for calculation of NPV.
(f) The Relative Financial Score (RSFin) for each bidder will be Calculated as follows:
RSFin = CLow/C100
Where, RSFin = Relative score for Financial Bid of the Bidder C = NPV of Financial bid
value of the current bid
CLow = Lowest NPV of financial bid value out of all the financial bids obtained.
5.5.7 Final Selection of the Eligible Bidder

Total Relative Score(RS) obtained by each eligible Bidder will be calculated as follows:
RS = RSTech Technical weightage [insert: WTech from BDS] + RSFin financial weightage [insert:
WFin from BDS]
The Bidder with the highest Relative Score (RS) will be selected subject to all the terms
and conditions defined in this Bidding Document for further discussion prior to finalizing
contract.
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POST QUALIFICATION AND AWARD OF CONTRACT
6.1 Post Qualification
6.1.1
The Client will determine at its own cost and to its satisfaction whether the Bidder
(including Joint Venture Partners, and any Subcontractors for which the “Qualifications"
Para of BDS permits that their qualifications count towards the required Bidder
qualifications) that is selected as having submitted the Lowest Evaluated Bid is qualified to
perform the Contract satisfactorily, in accordance with “Qualifications" of ITB. If a
prequalification process was undertaken for the Contract(s) for which these Bidding
Documents were issued, the Client will determine in the manner described above that no
material changes have occurred after the prequalification that negatively affect the ability
of the Bidder that has submitted the Lowest Evaluated Bid to perform the Contract.
6.1.2
The capabilities of the subcontractors if permitted under this bidding documents, including
manufacturers and vendors proposed in the bid to be used by the lowest evaluated bidder,
will also be evaluated for acceptability. Their participation should be confirmed with a
letter of intent, as needed. Should a subcontractor be determined to be unacceptable, the
bid will not be rejected, but the bidder will be required to substitute an acceptable
subcontractor without any change to the bid price.
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6.1.3
If the bid of the successful bidder is seriously unbalanced or front-loaded in relation to the
Authority's estimate of the services to be performed under the contract, the Authority may
require the bidder to produce detailed price analyses for any or all items of the Work, to
demonstrate the internal consistency of those prices with the implementation schedule
proposed. After evaluation of the price analyses, taking into consideration the schedule of
estimated contract payments, the Authority may require that the amount of the
performance security set forth in “Contract Signing and Performance Security" 6.5 ITB, be
increased at the expense of the bidder to a level sufficient to protect the Authority against
financial loss in the event of default of the bidder under the contract.
6.1.4
An affirmative post qualification determination will be a prerequisite for award of the
Contract to the Lowest Evaluated Bidder. A negative determination will result in rejection
of the Bidder's bid, in which event the Client will proceed to the next lowest evaluated
Bidder to make a similar determination of that Bidder's capabilities to perform
satisfactorily.
6.2 Authority's Right to accept any Bid or Reject any or all Bids
6.2.1
Notwithstanding anything contained in this document, the Authority reserves the right to
reject any Bid and to annul the Bidding Process and reject all Bids at any time without any
liability or any obligation for such acceptance, rejection or annulment, and without
assigning any reasons thereof.
6.2.2
The Authority reserves the right not to proceed with the Bidding Process at any time,
without notice or liability, and to reject any Bid without assigning any reasons. The
Authority reserves the right to reject any Bid, disqualify the bidder and appropriate the Bid
Security if:
(a) At any time before signing of the Agreement or after its execution and during the period of
subsistence thereof, including the Contract thereby granted by the Authority, a material
misrepresentation is made or uncovered, or
(b) The Bidder does not provide, within the time specified by the Authority, the supplemental
information sought by the Authority for evaluation of the Bid. Such misrepresentation/
improper response shall lead to the disqualification of the Bidder. If such disqualification /
rejection occurs after the Bids have been opened and the Selected Bidder has already been
issued the LOA or has entered into the Contract agreement, as the case may be, the same shall,
not withstanding anything to the contrary contained therein or in this document, be liable to be
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terminated, by a communication in writing by the Authority to the Selected Bidder without the
Authority being liable in any manner whatsoever to the Selected Bidder.
In such an event, the Authority shall be entitled to forfeit and appropriate the Bid
Security or Performance Security, as the case may be, as Damages, without prejudice to
any other right or remedy that may be available to the Authority under the Bidding
Document and/ or the Agreement, or otherwise. In the event of the selected bidder
being disqualified / rejected, then the Authority reserves the right to:
(i) Invite the remaining Bidders to submit their Bids in accordance with the ITB.
Or
(ii) Take any such measure as may be deemed fit in the sole discretion of the Authority,
including annulment of the Bidding Process.
6.2.3
The Bidder must submit the response exactly in the formats mentioned in this Bidding
document and same should be precise. No irrelevant information shall be provided. All the
credentials, claimed in the response, must be accompanied with necessary proofs. The
Authority would be at discretion to reject the response of the bidder in case any part or
whole of the response document is found to be partially or fully incomplete or confusing or
misguiding or having irrelevant information.
6.2.4
The Authority reserves the right to reject any proposal in case same is found incomplete or
not submitted in the specified format given in this Bidding Document. The Authority would
not give any clarification/explanation to the concerned bidder in case of such rejection.
6.2.5
Authority reserves the right to modify the evaluation process at any time during the Tender
process (before submission of technical and commercial responses by the prospective
bidder), without assigning any reason, whatsoever, and without any requirement of
intimating the Bidders of any such change.
6.2.6
Conditional and qualified bid is liable for rejection as a non-responsive Bid.
6.2.7
Bidders are advised that the selection shall be on the basis of an evaluation by the
Authority through the Selection Process specified in this document; And Bidders shall be
deemed to have understood and agreed that no explanation or justification for any aspect
of the Selection Process will be given and that the Authority's decisions are without any
right of appeal whatsoever.
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6.2.8
Authority will award the Contract to the successful Bidder whose bid has been determined
to be substantially responsive and has been determined as the best bid, provided further
that the Bidder is determined to be qualified to perform the contract satisfactorily.
However, Authority shall not be bound to accept the best bid or any bid and reserves the
right to accept any bid, either wholly or in part, as it may deem fit.
6.2.9
The Authority may at its absolute discretion exclude or reject any proposal that in the
reasonable opinion of the Authority contains any false or misleading claims or statements.
The Authority shall not be liable to any person for excluding or rejecting any such proposal.
6.3 Award Criteria

6.3.1
Subject to “Authority's Right to Accept any Bid or Reject any or all Bids" paragraph of ITB,
the Authority will award the contract to the bidder whose bid has been determined to be
substantially responsive to the Bidding Document and who has offered the lowest
evaluated bid price, provided that such bidder has been determined to be qualified to
perform the contract satisfactorily in accordance with the provisions in “Post Qualification"
6.1 of ITB.
6.3.2
The Authority reserves the right at the time of award of the contract to increase or
decrease the quantity of works and/or services specified in the Work, up to the percentage
specified in the BDS, without change in the unit prices for such works and/or services, or
other terms and conditions.
6.4 Award Notification, and Contract Signing
6.4.1 Award Notification

(a) Prior to expiration of the period of bid validity, the Authority will notify the successful bidder by
fax, confirmed by registered letter, that its bid has been accepted. The notification of award
shall specify the sum which the Authority will pay the contractor in consideration of the
execution and completion of the contract.
(b) The notification of award (hereinafter called “the Letter of Acceptance") will constitute the
formation of the contract.
(c) The Letter of Acceptance (LOA) shall be issued, in duplicate, by the Authority to the Selected
Bidder and the Selected Bidder shall, within 7 (seven) working days of the receipt of the LOA,
sign and return the duplicate copy of the LOA in acknowledgement thereof. In the event the
duplicate copy of the LOA duly signed by the Selected Bidder is not received within the bid due
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date, the Authority may, unless it consents to extension of time for submission thereof,
appropriate the Bid Security of such Bidder as Damages on account of failure of the Selected
Bidder to acknowledge the LOA, and the next eligible Bidder may be considered.
6.5 Contract Signing, and Performance Security

6.5.1 Contract Signing
(a) At the same time that the Authority notifies the successful bidder that its bid has been
accepted, the Authority will send the bidder the contract agreement in the form provided in the
Bidding Document, incorporating all agreements between the parties. After acknowledgement
of the LOA as aforesaid by the Selected Bidder, the Authority shall cause the Bidder to execute
the Contract agreement within the period prescribed in BDS. The Selected Bidder shall not be
entitled to seek any deviation, modification or amendment in the Contract agreement.
(b) Within period prescribed at sub-paragraph 6.5.1(a) of this para of ITB of receipt of the contract
agreement, the successful bidder shall sign the contract agreement and return it to the
Authority, together with the required performance security.
(c) Upon fulfilment of 6.5.1(b) of this para of ITB, the Authority will promptly notify the other
bidders that their bids have been unsuccessful and their bid security will be returned as
promptly as possible, in accordance with “Bid Security" paragraph of ITB.
6.5.2 Performance Security

(a) Within the period prescribed at sub-paragraph 6.5.1(a) of this Para of ITB, of receipt of the
Letter of Acceptance from the Authority, the successful bidder shall furnish to the Authority a
performance security in accordance with the Conditions of Contract and in the form due date in
the BDS or in another form acceptable to the Authority.
(b) Failure of the successful bidder to comply with the requirements of 6.5 “Contract Signing and
Performance Security" ITB shall constitute sufficient grounds for the annulment of the award
and forfeiture of the bid security, in which event the Authority may make the award to the next
lowest evaluated bidder or call for new bids.
6.6 Dispute Resolution Procedure

The method of dispute resolution is as indicated in the BDS and the Conditions of Contract
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VOLUME II
BID DATA SHEET (BDS) AND
FORMS
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BID DATA SHEET
1.1.2
Title: RFP for Installation, Implementation, Training & Maintenance of Commercial-Off-the-
Shelf (COTS) Electronic Document Management System (EPDMS) for Amaravati Capital city
NIT NO: CRDA-15030(43)/1/2018-GISDMNGR1-INFORSYS-APCRDA Date: 10-04-2018
APCRDA invites Technical & Commercial proposals from the eligible bidders for Supply, Installation,
Customization, Commissioning & Testing, Implementation, Training & Maintenance of Integrated
Electronic Project & Document Management System (EPDMS) for Capital city – Amaravati.
The eligible bidders are requested to submit their Techno – Commercial bids in the Tender box
placed in APCRDA office, Vijayawada, on or before the bid submission date with all necessary
documents.
Brief Description of Services: Installation, Implementation, Training & Maintenance of

Commercial-Off-the-Shelf (COTS) Electronic Document Management System (EPDMS) for
Amaravati Capital city. Further details on the services can be referred to in the Volume-I of
the document
Resulting Contract: As given in "Volume III - Conditions of Contract".
1.1.3
Schedule of Bidding process (with timelines wherever applicable):
S. No. Description Date
1 Notification of NIT 10-04-2018
2 Last Date for receiving Prebid Queries 16-04-2018
3 Pre-bid meeting 17-04-2018
4 Last Date for Submission of bid documents 24-04-2018 03:00 PM IST
5 Opening of Bid Documents 24-04-2018 04:00 PM IST
6 Tentative date of declaration of Eligible firms 25-04-2018
7 Technical Presentation by Bidders qualified in Eligibility 27-04-2018
Criteria.
8 Tentative Date of Declaration of Technically 28-04-2018
Qualified firms
9 Opening of Financial Bids 30-04-2018
10 Issue of LOA / Work Order to successful bidder 01-05-2018
The Request for Proposal (RFP) document including the Qualifications, Scope of the Project, General
Conditions of Contract, Special Conditions of Contract, and Templates for Technical & Financial bids
is available at https://crda.ap.gov.in/
Any subsequent notifications / Corrigendum’s , changes and amendments in the

assignment/documents would be posted only on the above website.
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In case of any queries or clarifications, the bidder may email the same to the following
contact persons:
1. prasad.nvrk@apcrda.org or
2. chandrasekhar.pj@apcrda.org
duly including the following details:
• Volume of RFP & Clause number
• Original clause as per RFP
• Query / Clarifications required.
1.1.4
Time period for completion of the project: The contract shall be for a maximum period of 3
years.
1.1.5
Extension of time period: The AMC Contract will be renewed by the Authority as mutually
decided, for such period as deemed necessary.
1.1.6
Authority's address:
Andhra Pradesh Capital Regional Development Authority (APCRDA),
Lenin Center,
Governorpet,
Vijayawada-520002.
Andhra Pradesh, India
Website: www.crda.ap.gov.in
1.1.7 Authority's website

Website: www.crda.ap.gov.in
1.1.8
Bid Processing fee: INR 10,000 (Indian Rupees Ten Thousands only) to be paid in the form
of Bank Draft drawn in favour of Commissioner, APCRDA, Vijayawada.
Transaction fee: Nil
Corpus Fund: Nil
1.3.1
The RFP is open to all firms providing Engineering software services.
1.3.2
DEFINITIONS
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The following definitions shall be referred to for the assessment of the Eligibility as defined
in Clause-1.3.2 and for Technical Qualification as defined in Clause-1.4.1(a)
Eligibility criteria:
For eligibility, the bidders must conform to the eligibility criteria given below:
S.NO Parameters Eligibility Criteria Evidence
1) Legal Status The bidder must be a registered JV/ a Copy of

government organization/ Public sector unit/ Certificate of
Limited Company/ Private Limited Company/ Incorporation or
Proprietorship firm/ Partnership firm having its Registration
office in India which includes "Branch office" OR OR
"SPV office" OR "Project office" OR a place of Joint Bidding
business as approved by the Ministry of Agreement (in
Corporate Affairs, Government of India case of JV/
OR Consortium)*
a JV comprising of firms(Joint venture of
maximum 2 companies is allowed) having a
binding Joint Bidding Agreement between them
with a clause on registering a SPV office in India
within 3 months from the time of signing the
contract in case such a consortium wins the bid.
OR
a consortium of firms (maximum 2 companies is
allowed) having a consortium Agreement with a
clause on joint and several liabilities. In such case
at least one member of such consortium should
have its office in India which includes "Registered
office" OR "Branch office"/ "Project office" as per
Reserve Bank of India and Department of
Industrial Policy &Promotion (Govt. of India)
guidelines (or equivalent).
* JV related terms:
1. Members of the Joint Venture shall nominate the majority shareholder as the lead member (the
Lead Member)
2. Lead member should have more than 51% stake in the Joint venture.
3. The number of entities/ partners within a Joint Venture or Consortium cannot be more than
Two (2). Members of the Consortium shall nominate the majority shareholder as the lead
member (the Lead Member). The nomination(s) shall be supported by a Power of Attorney, as
per the format in this RFP, signed by all the other members of the Consortium. The duties,
responsibilities and powers of such Lead Member shall be specifically included in the joint
Bidding Agreement.
4. Members of the JV/ Consortium shall enter into a binding Joint Bidding Agreement for the
purpose of submitting a Proposal. Unless explicitly mentioned in the agreement, it is expected
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that the Lead Member would be authorized to incur liabilities and to receive instructions and
payments for and on behalf of the Consortium. The Joint Bidding Agreement concluded on
Rs.100 non judicial stamp paper duly signed by Public notary or equivalent authority in case of
other countries, to be submitted along with the Application. The agreement shall, inter alia,
a) Clearly outline the proposed roles and responsibilities, and corresponding liabilities, of
each member;
b) include a statement to the effect that all members of the Consortium shall be liable
jointly and severally for all obligations of the Consultant in relation to the Assignment
until the completion of the Assignment in accordance with the contract and the
completion of the project (as mentioned in the Scope);
c) Clearly define the proposed administrative arrangements (organisation chart) for the
management and execution of the Assignment, if awarded to the Consortium;
d) Except as provided under this RFP, there shall not be any amendment to the Jt. Bidding
Agreement without the prior written consent of the Client.
2) Turnover Average annual turnover from Certificate from statutory
Engineering IT services in the last 5 auditor/ CA (or equivalent in
financial years preceding the bid case of countries other than
submission date, as per the audited India) based on the audited
financial statements, as per financial statements as per
“Turnover Criteria” given below. format included in the Form
T5.
Turnover Criteria: -
Criteria Sole Bidder In case of Joint Venture / Consortium

Lead Member Other Overall
(Min)
Turnover 30 Cr 20 Cr. - At least 35 Cr.

3) Similar The bidder should have completed at "Client Certificate"
least ONE Document management & **&"Other supporting
Work
project management project for document(s)#"
Experience construction / real estate industry
player, for a minimum of 50 user
licenses
Note:
Only design assignments wherein the bidder was either the sole member or a lead
member of the consortium/ JV shall only be considered towards similar experience for
evaluation.
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** "Client certificate(s)" means document from Client such as Work order / Contract /
letter / other communication / documentation that establishes that the work was
taken up and completed by the bidder. For avoidance of doubt, a “Go-Live” of a particular
software would qualify as “completed”.
# "Supporting document(s)" means relevant documents which would help establish the
details of the experience sought under the RFP. Such supporting documents to be duly
signed by authorized personnel from the bidder's/ consortium member's organization. In
case any of the information necessary to establish the experience is not covered in the
"Supporting document(s)", an undertaking may be submitted by the senior leadership of
the bidding company to which the experience belongs to. The following table elaborates
the methodology for considering the capabilities of individual for eligibility assessment in
case of a JV/Consortium.

4) Manufacturer The bidder should have provide As per Form T8
Manufacturer Authorization Form as
Authorization
per Form T8, in case the bidding firm
Form is not the OEM directly or a
consortium consisting of the OEM
Note for eligibility:

1. "Other supporting documents" will not be considered for eligibility/technical qualification if
it is not accompanied with "Client certificate(s)"
2. In case of sub-contract, the "client certificate(s)" shall include the name and details of the
main client/ ultimate client/ project owner.
3. Bidders should submit the supporting documents mentioned in the table above, as per
format provided in Form T6
4. Bids of firms not confirming to the eligibility criteria listed above will be summarily rejected.
Submission of forged documents and unsigned documents will result in rejection of the bid.
5. For the purpose of evaluation of Bidders INR 65.00 (INR Sixty five only) per USD shall be
considered as the applicable currency conversion rate.
6. In case of any other currency the same shall first be converted to USD as on the date 60
(Sixty) days prior to the proposal due date including the (proposal due date) and the
amount so derived in USD shall be converted in to INR at the aforesaid rate. The conversion
rate of such currency shall be the daily representative exchange rates published by the IMF
for the relevant date.
7. In case of invoking ITB section-5.3 to call for clarifications, such clarifications shall be sought
only on the documents submitted. No new document other than the documents submitted
at the time of the bid will be entertained and will not be counted even if submitted. No
correspondence will be entertained on this issue.
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1.4.1(a)
Qualification Criteria:
The qualification criterion has been defined as the minimum threshold relative score to be
obtained by the Bidder/ Agency in the "Technical evaluation" round. The scoring basis
which the relative score for technical evaluation is arrived at, is obtained as per the process
outlined below;
Abstract of Qualification Criteria
S.No Description Marks

A Evaluation of functional requirements 30
B Demonstration of application 20
C Project Implementation timelines and personnel 20
D Similar experience 30
Total 100
The detailed scoring methodology is detailed in this section.
(A) Evaluation of functional requirements (included in Form T7)(30 marks):

Evaluation methodologies for Functional requirements will be as follows, based on Form
T7.
Criteria* Scoring Maximum
Methodology marks
Meeting 90% of requirements 15 15

Meeting functional Meeting 75% of requirements 7.5
requirements Less than 75% of 0
requirements
Evaluation of By Technical committee 15
shortcomings
Maximum Total Marks 30 Marks
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(B) Demonstration of application (20 marks):
Eligible firms are required to demonstrate the working of the application, preferably in an
implemented project. The same will be evaluated by the Committee from the perspective
of ergonomics, aesthetics, intuitive controls, UI/UX and other parameters found relevant by
the Committee.
(C) Project Implementation timelines and personnel (20 marks):

The professional staffing of the bidders to be evaluate based on the criteria specified
below.

Methodology marks
Timeline for Deployment of Relative 5

Implementation application competitiveness
timeline Timeline for Integration and Relative 5
customization competitiveness
Man-days of Project Relative 2.5
Director proposed competitiveness
Project personnel Man-days of Project Relative 2.5
proposed Manager proposed competitiveness
Man-days of On-site Relative 5
personnel proposed competitiveness
Maximum Total Marks 20 Marks
Minimum qualifications for personnel:
Personnel Minimum years of Number of previous
experience implementations
Project Director 15 years 3
Project Manager 10 years 1
On-site personnel 6 years 1
(D) Similar implementation (30 marks):

Methodology marks
Number of implementations of Enterprise-wide 7.5 for each 30

document management / project management software eligible
for Construction industry / real-estate industry (minimum assignments
of 50 users)
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(Definition of completed* completed projects)
(Client satisfaction certificate definition)
The marks calculated based on the above methodology will be used to estimate the final
scoring as defined in the Section 5.5.5 (iii)b of the ITB document.
1.4.1(b)
Key services to be provided by the subconsultants: Not allowed.
2.1.1
Bidding Documents: Refer to “Bid Forms"
3.5.1
Period of validity: The bid validity date, as extended, if applicable shall be 90 days.
3.6.2
(a) Amount of Bid Security is Rs. 1 lakhs.
(b) Form of Bid Security shall be Bank Guarantee or Demand Draft drawn in favour of
Commissioner, APCRDA from a scheduled Bank. If the joint venture is not legally constituted Bid
Security shall be issued in the name of the Lead Partner. Sanctions due to a breach of the terms
of a Bid Security pursuant to 3.6.6 of ITB will apply to all partners to the Joint Venture.
(c) Period of validity beyond the bid validity date, as extended, if applicable shall be 60 days from
bid submission due date.
(d) The time period within which the bid security of the unsuccessful bidders will be returned is 25
working days.
3.6.7(b)
For the purposes of this bid the Authority will blacklist a firm or individual, including
declaring ineligible, either indefinitely or for a stated period of time, to be awarded a
contract if it at any time determines that the firm has, directly or through an agent,
engaged in prohibited practices in bidding for, or in executing, a contract of the Authority.
3.7.2(b)
Refer to 1.1.2
3.7.5
Refer to 1.1.3
5.1.1
Opening of Bids
Time and Date: Refer to 1.1.3
Place: Andhra Pradesh Capital Regional Development Authority (APCRDA),
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Lenin Center,Governerpet,Vijayawada-520002, Andhra Pradesh, India
5.5.1
Evaluation Process Flow: Refer to “ITB" 5.5.3
5.5.5 (iii)
Technical Evaluation Criteria: Refer to 1.4.1 (a)
5.5.5 (iv)
Cut-off Marks "m": 70 (SEVENTY)
5.5.6 (v)
Net Present Value (NPV):
Given the nature of the assignment, the Net Present Value (NPV), as defined in the section
5.5.6 (v) of the ITB document, would not be relevant form the perspective of evaluating the
financial proposal. Instead of using “NPV" for the evaluation of the financial proposal, total
fee for the assignment, of managing the various tasks and deliverables as outlined in the
Volume-I (Scope of work) document, would be employed.
This total fee termed as ”Lump-sum Fee (LSF)” would cover all the expenses pertaining to
the delivery of services including, but not limited to, the cost of licenses, the cost of
personnel, AMC and so on as listed under deliverables. This LSF would replace the NPV
factor in the financial evaluation calculation explained in Section 5.5.6 (vi) of the ITB.
5.5.7
The following would be the Technical and Commercial weightages used for the Quality cum
Cost Based Selection (QCBS) process:
Technical weightage (WTech): 80%.
Commercial weightage (Wcom): 20%
6.1.1
Minimum qualification criteria: Refer to 1.3.1
6.5.1 (a)
Time period for signing the contract: The Bidder to sign the contract agreement within a
period of 10 days.
6.5.2
Refer to 1.1.3
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BID FORMS
Form T1: Letter of BID
(On Bidder's letter head)
Date:...........................................
....
Name of Contract:......................................................
To:
The Commissioner,
APCRDA
Sir,
Having examined the bidding documents, including Addenda, the receipt of which is hereby
acknowledged, we, the undersigned, offer to [specify scope of the contract] under the
above named Contract in full conformity with the said bidding documents for the sum
specified in financial bid form or such other sums as may be determined in accordance with
the terms and conditions of the Contract. The above amounts are in accordance with the
price schedules attached herewith and are made part of this bid.
We undertake, if our bid is accepted, to commence performance and to achieve

completion within the respective times stated in the bidding documents.
If our bid is accepted, we undertake to provide an advance payment security and a

performance security in the form and amounts and within the times specified in the
bidding documents.
We agree to abide by this bid for a period of [ specify number ] days from the date fixed for
submission of bids as stipulated in the bidding documents, and it shall remain binding upon
us and may be accepted by you at any time before the expiration of that period.
Until a formal contract is prepared and executed between us, this bid, which consists of the
letter and Attachments 1 through [ ] hereto, together with your written acceptance thereof
and your notification of award, shall constitute a binding contract between us.
We understand that you are not bound to accept the lowest, or any bid you may receive.
Dated this........ Day of ........................ 20. . . ..

.............................................................................................. (Signature)
In the capacity of
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............................................................................................. (Position)
Duly authorized to sign this bid for and on behalf of
..................................................................................... (Name of bidder)
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Form T2: Bid Security
Bank Guarantee for Bid Security WHEREAS (name of firm)
(hereinafter called “CONSULTANT”) wish to participate in tender enquiry Tender Notice
No…………. dated: ………… of Andhra Pradesh Capital Region Development
Authority (APCRDA), (hereinafter called the Àuthority') for (Tender
name). WHEREAS in terms of the tender conditions the Consultant is required to furnish to
the APCRDA a Bank Guarantee for a sum of Rs.
(Rupees only) as earnest money against the Consultant's offer aforesaid.
AND WHEREAS We, Bank, branch have at the request of

the Consultant, agreed to give to APCRDA this guarantee as hereinafter contained.
We, Bank, branch, hereby undertake the guarantee to

pay immediately to the APCRDA, on demand in writing by the APCRDA, an amount of Rs.
(Rupees only) without any reservation and recourse if the Consultant shall for any reason
withdraw whether expressly or implied their said tender during the period of its validity or
any extension thereof or the Consultant fails to execute the agreement for the work
awarded to them by APCRDA.
We, The Bank, further agree to that our liability to pay

the aforesaid amount is not dependent or conditional on any proceeding against APCRDA
and we shall be liable to pay the amount without any demur, merely on a claim raised by
the APCRDA.
The guarantee herein contained shall not be determined or affected by the liquidation or
winding up or dissolution or change of constitution or insolvency of the said Consultant but
shall in all respects and for all purposes be binding and operative until payment of all
money(s) due to the APCRDA in respect of such liability under the guarantee is restricted to
Rs. (Rupees only). Our guarantee shall remain in force until
[insert bid submission date + bid validity period as per BDS]. We shall be relieved and
discharged from all our liability thereunder.
We, the, undertake not to revoke this guarantee during its

pendency/currency except with the previous consent of the APCRDA in writing.
Station: Name of the Bank:
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Form T3: Power of Attorney
Power of Attorney for signing of Bid Know all men by these presents, We,......... (name of
the firm and address of the registered office) do hereby irrevocably constitute, nominate,
appoint and authorize Mr./ Ms (Name), son/daughter/wife of. . . . . . . . . and presently
residing at . . . . . . . . . , who is presently employed with us and holding the position of . . . . .
. . . . . . . . . . , as our true and lawful attorney (hereinafter referred to as the “Attorney") to
do in our name and on our behalf, all such acts, deeds and things as are necessary or
required in connection with or incidental to submission of our bid for Name of Bid [insert:
Name of Bid from Bid data sheet] proposed by (the “Authority") including but
not limited to signing and submission of all applications, bids and other documents and
writings, participate in bidders' and other conferences and providing information /
responses to the Authority, representing us in all matters before the Authority, signing and
execution of all contracts including the Agreement and undertakings consequent to
acceptance of our bid, and generally dealing with the Authority in all matters in connection
with or relating to or arising out of our bid for the said Scheme and/or upon award thereof
to us and/or till the entering into of the Agreement with the Authority.
AND we hereby agree to ratify and confirm all acts, deeds and things done or caused to be
done by our said Attorney pursuant to and in exercise of the powers conferred by this
Power of Attorney and that all acts, deeds and things done by our said Attorney in exercise
of shall always be deemed to have been done by us.
IN WITNESS WHEREOF WE, . . . . . . . . . . . . . . . . . . . . . . . . .., THE ABOVE NAMED PRINCIPAL

HAVE EXECUTED THIS POWER OF ATTORNEY ON THIS . . . . . . . . . . . . . . . . . . . . . . . . . . . DAY
OF . . . . . . . . . ., 2011
For. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.
(Signature, name, designation and
address)
Witnesses:
1.
2.
Accepted
Notarised
(Signature, name, designation and address of the Attorney)
Notes:
The mode of execution of the Power of Attorney should be in accordance with the
procedure, if any, laid down by the applicable law and the charter documents of the
executant(s) and when it is so required, the same should be under common seal affixed in
accordance with the required procedure.
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The Power of Attorney should be executed on a non-judicial stamp paper of Rs.50 (fifty)
and duly notarized by a notary public.
Wherever required, the Bidder should submit for verification the extract of the charter
documents and documents such as a board or shareholders resolution/ power of attorney
in favour of the person executing this Power of Attorney for the delegation of power
hereunder on behalf of the Bidder.
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Form T4: Bidder's Particulars and Eligibility Criteria
Title of Bidder
Whether bidder is applying as Sole Firm or

Lead member of a consortium.
If Consortium, whether Jt. Bidding
agreement is enclosed.
Name of the Company (Lead member in case
of Consortium)
Registered office of the Company
Firms Registration Number and Validity:
Legal status (e.g. incorporated private

company, unincorporated business,
partnership etc.):
Registered address:
Year of Incorporation:
Year of commencement of Company:
Brief description of the Company including

details of its main lines of business
Name, designation, address and phone
numbers of authorized signatory of the
Bidder
Name: Designation: Company: Address:
Company:
Phone No.:
Address:
Fax No. :
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E-mail address:
In case of consortium, provide the
following information for the other
members:
1. Name of firm:
2. Legal status and country of incorporation
3. Registered address and principal place of
business
2. Please State the following correctly (In case of consortium, for each member):
(i) Has the Bidder ever been penalized by any organization for poor Yes/No
quality of work or breach of contract in the last five years?
(ii) Has the Bidder ever failed to complete any work awarded to it by any Yes/No
public Authority/entity in last five years?
(iii) Has the Bidder been ever blacklisted by any Government Yes/No
department/Public Sector Undertaking in the last five years?
(iv) Has the Bidder been suffered bankruptcy/insolvency in the last five Yes/No
years?
Note: If answer to any of the questions at (i) to (iv) is yes, the Bidder is not eligible for this
Work.
3. Documents required
The below documents have to produced by the bidder (and by every member in case of
Consortium):
1. Registration document / Certificate of Incorporation –
2. In case of JV, Joint bidding document
The relevant documents have to be attached and ticked above.
4. Details of Bank Draft:

(a) Towards the Bid Security amount of rupees [Two Lakh only]: The format of the Bid Security
must be as provided in Form T2.
Date:
Signature and Seal of Authorized
Person
Place:
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Form T5: Financial Viability
Name of the Bidder:
Sl. no. Financial years Annual revenue
1 2012 – ‘13
2 2013 – ‘14
3 2014 – ‘15
4 2015 – ‘16
5 2016 – ‘17
This is to certify that (name of Applicant) has received more

than an average annual turnover of Rs. Crores in the last 5 financial years
through Engineering software sales, configuration, maintenance and related services.
(Signature, name and designation of the authorized signatory)
Date
Name and seal of the audit firm
Certificate from the Statutory Auditor

In case the Bidder does not have a Statutory Auditor, it shall provide the certificates from
its charted accountant that ordinarily audits the annual accounts of the Bidder.
Note: Please provide the audited income statement without the notes/annexures; do not
attach printed Annual Financial Statements.
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Form T6: Similar Experience Record
Name of Bidder or partner of a Joint Venture

Use a separate sheet for each contract
1 Number of contract
Name of contract
Client certificate provided?
Attach: Client Certificate and Supporting documents

2 Name of Client
3 Client's Address
4 Project name
5 Contractor role (check one)
1. Prime Consultant
2. Management Consultant
3. Sub- consultant
4. Lead Partner in a Joint Venture/Consortium
6 Project Cost
7 Amount of the total/subcontractor/partner share (at completion, or at date of
award
for current contracts)
8 Total contract: Rs. Subcontract: Rs. Partner share: Rs.
9 Date of award/Completion
10 Contract was completed months ahead/behind original schedule
(if behind, provide explanation)
11 Contract was completed Rs. Percentage under/over original
contract
amount (if over, provide explanation)
12 Indicate the approximate present total contract value of work undertaken by
subcontract, if any, and the nature of such work.
*All references to evidence must provide the Page number and paragraph number referring
to clause in the Supporting document validating the same.
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Form T7: Self-assessment - Product Capabilities
Name of the Bidder
DOCUMENT CONTROL FEATURES:

FEATURE
FEATURE DESCRIPTION Yes / No (if no,
remarks)
Automatic version number&
A01 Revision/Version & Date
Revision based on document
Control*
lifecycle status
Ability to document transmittals.
Customizable cover page to
A02 Transmittal (records & log)*
include when communicating with
external parties or between
contracts, including log ability.
Each document type, and/or record,

should be linked to a responsible party,
provide for start/due/finish dates,
capture To/From (when appropriate),
facilitate automated work-flow scenarios
A03 Tracking*
(when appropriate), including capability
for distribution lists/management, work
package, drawing lists and submittal
tracking.
Provides a register/log of all records,
which can be
sorted/filtered/reported/exported
based on any database field, and
across multiple projects, and across
multiple document types.
Reports can be generated based on
project information,
deliverable/document/lifecycle status.
A04 Reporting* Reports are printable and cover all
data/documents in a
retrievable/reportable format.
Configurable report writer to allow
query generation for client/project
specific needs.
Offer project archiving (close-out) activities
A05 Project DocumentArchiving
for record documents handover.
Support or follow a standard Records
Support Enterprise Management & Retention Policy,
A06
Records Mgmt System* allowing development of classification.
May interface with separate RM system to
store files (repository).
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Identification of potential change
requests, originated from Document
Control processes. Includes tracking
A07 Change Management
potential change orders through
Identification
approval work-flow, link all associated
records, regardlessof document type,
and display associated impact to
contract amounts.
A08 Project Management activities Tracking of project deliverables, reports

and contract administration (Prime/Sub)
across projects/programs.
Ability to collect/tag document & work

package attributes with defined and/or
A09 MetaData Capture configurable structure, which allows
reporting and other data management
functions.Workpackage details and
auditability are critical to determine
historical actions.
Linking/flagging of multiple files/records,

created using same or different
application to one document
package/subject (set). Includes history
of documentation associated to each
deliverable like discipline check, squad
A10 Document/Data Set Mgmt check, communication. Can be quality
records associated to the asset, drawings
or EWPs to construction activities, asset
registers and loops identified by the
commissioning team and associating
with systems and sub-systems. Package
may include non-document deliverables
and could be for submittals, work
packages, deliverables, reporting and
turnoverpackages,orpackageof
packagesand referenced information.
Define security for a project,
A11 Data Security* deliverable, document category, type,
user or role. Allows for standardized
templates based on security.
Assign unique document identification
A12 Unique DocumentIdentifier*
for tracking & control. More than a
document naming structure.
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Integration with email service as a
means, in connection with Content
Mgmt System, that allows
communication of notifications,
A13 Email integration/management
transmittals, correspondence and
reports. General project inbox to manage
project email correspondence, with
ability to search and retrieve emails, and
related attachments, via key word
searches. Ability to link Email to
document types.
Ability to generate,track andreporton
A14 Correspondence (ID, track and general project correspondence i.e.
assign) notices, letters etc. with all external
project parties.
Online web collaboration to allow

coordination with multiple office locations
A15 Web Collaboration
over multiple companies (no client
application). AllowsWeb Controls
regarding Java, to limit required add-ons
req'd.
Ability to comment/review documents and
A16 Comment & Review identify originator and collect response.
Management Allow MetaData population based on
comments/reviews.
Ability to track contractor status and
A17 Contractor/Vendor vendor submissions, including documents,
Management submittals, pay applications, status
reports.
Ability to create and management
A18 Distribution Lists & distribution lists, by project/company or
Management* separate distribution required by
document type.
Ability to create drawing lists as they

A19 Drawing List relate to submissions/progress. Ability to
create, manage and report on drawing
list. Filter drawing list by package(s)
Ability to manage RFI activity i.e..
Database fields to capture RFI question,
A20 RFI Creation, Tracking, Response & proposed solution, answer; ability to
Linking provide approval work-flows; ability to
capture relevant specification section
codes and link to issues, documents &
PCOs.
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Ability to capture submittal activity
i.e.. status of review cycle work-
Submittal Management
A21 flow, latest revision number,
(WF, Rev, Schedule)
forecast scheduleof submittals due
inthe future, associated specification
section code, and provide
customizable status codes.
Ability to batch upload photos with

A22 Photo Management relevant and searchable meta-data
attributes and arrange in groups or link to
areas. Able to include photo metadata.
Ability to define statusof document and
A23 Document Status* report based on data/status, which
may be driven by workflow stage.
Ability to provide a register/log of all
documents, which can be
A24 Document Tracking/Reporting sorted/filtered/reported/exported based
on any database field, and across multiple
projects, and across multiple document
types. Must follow security in place
(context).
Ability to automate procedures, as defined

by project requirements and/or Market
Document WF config (Approvals, level standards (configurable); ability to
A25
thresholds) notify/alert project parties (internal
and/or external) of their required actions.
Reportable based on WF step/stage.
Allows for WF standardization where
appropriate.
Ability to create complete Turnover

Packages from the system, link the
commissioning activities to schedule.
Link to Commissioning, Manages complete lifecycle of
A26
Acceptance & Handover certification of construction and
commissioning of equipment and link to
Quality records. Ability to capture Asset
registers and Control Loops identified by
the commissioning team and associating
with Systems and Sub-systems
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Automatically updates the % status when
documents are released, progress on
workflow or status of document lifecycle.
Provides an auditable, traceable single
A27 Progress Measurement (Budget,
deliverable/activity based progress
ROC, etc)
measurement system tied to the
schedule. Covers engineering and/or
vendor documents or procurement
activities by monitoring deliverable
progress. Includes Hrs assigned &
remaining (ETC, EAC)
Ability to create, track and manage
A28 Punchlist creation punchlist items. May link to drawings,
documents or contracts and progress
deliverable completion.
Ability to capture/record meeting
minutes to include outstanding action
items, assignment, due dates and link to
A29 Meeting Minutes/Action
contract/deliverables. Records may be
Items/Tasks
tagged for future reporting for
identification/agreement of task
assigned and agreed upon due dates
for resolution.
Ability to record safety
A30 Documentation of Safety notices/reports of vendors,
Notices subcontractors or field staff in
construction.
Reportable and link to
contracts/deliverables. Tool must be able
to capture all the health and safety
records (Fatal,minor incidents, Induction
program)
Ability to record multiple types of

inspections (daily field reports,
Field Construction (NonConf,
A31 engineering reports, nonconformance
Inspec, Daily Reports)
reports). Link to
contracts/deliverables. Mobile
accessibility(Field,mobile,offline
cache).Ableto incorporate data from
internal App Store model.
A32 Schedule of Values(SOV) Tool must be having functionality of
Functionality uploading Billing Breakup of all the
contracts (Unit Cost or Lumsum)
awarded to Contractors. The same
SOV will be used for all RA Bills
transactions in future.
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A33 RA Bill Process Tool Must be able to provide a
monthly RA bill functionality to the
contractors which must be integrated
with Measurement book and SOV. It
must be linked to cost sheet for rolled
cost at different levels.
A34 Measurement Book or Work Prior to the RA Bill initiation, tool

Certification Functionality must have the functionality to certify
the executed quantity which will
further be captured as Measurement
Book.
A35 Response via mail Approval Tool must be capable of responding to

Process the action through mail directly
without login into the system for any
approval process.
A36 Alert Notification for every business processes, there

must be alert mechanism so that one
can take proactive decisions to avoid
any delay/overrun.
A37 Phase Gate Functionality Tool must enable someone enable you
to assess the quality and integrity of a
project throughout its life cycle. Create
acceptance criteria to track and control
project phases, and then define and
track gate conditions for each phase of
the project. Each gate condition is
evaluated against project data and is
marked complete when the condition
is met. When all the conditions are
met, the project moves to the next
phase either manually.
A38 Project and User email Tool must provide Project and User
functionality based email system where one can
write/receive project based mails in
dedicated Project Hierarchy.
A39 Minutes of Meeting and Action The tool must provide to maintain and
Item record all the MOMs happening
during the project execution. It also
deals with all the action items to be
recorded in MOMs
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A40 Notices To Proceed Any instruction or Green signal to any
contractor must be sent through the tool.
Document Management/Sharing/Bundling
FEATURE FEATURE DESCRIPTION Yes /.No (if no,
remarks)
Ability to batch upload/update photos
and documents and include relevant
B01 Bulk Import/Export
and searchable meta-data elements,
while adhering to version/revision
control.
Ability to add/delete work
packages and deliverables by
B02 Definition of WPs, Deliverables Engineering, define the projects
work packages, deliverables in work
package, schedules and resources for
each
deliverable.
Ability to batch upload/update
work packages, deliverables with
B03 Bulk Update of WPs/Deliverables
planned dates, forecast dates etc
using Excel or from Project
Management software
Ability to exchange/integrate
B04 BIM model exchange BIM data.
Ability to handle X-ref and

B05 CAD Data Management
reference information to
master CAD drawings
Manage project workspace and Ability to have definable workspace
B06
application profile for work sharing.
Ability to manage Engineering
B07 Manage EngineeringDeliverables
deliverable progress monitoring
Ability to manage quantity
B08 Maintain Quantity Adjusted budgets (Labor Hours) and/or
Budget interface with detailed quantity
tracking (labor hours) tool.
Ability to link documents, Drawings
B09 Information Hierarchy to project, project type, equipment,
models and show relationships.
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Ability to link multiple documents
B10 Document Linking(packages) created
using multiple authoring tools to a
document deliverable
Ability to define the projects work
packages, deliverables in work
Package
B11 package, schedules and resources for
generation/development/managem
each deliverables. May include
ent
dates, resources, weights,
quantities for document packages
or work packages.
Ability to store & view multiple file
B12 Support for multiple file types
formats (MS Office) in original
application format.
Ability to support or follow a
standard Records Management &
Retention Policy, including
B13 Data Archiving & Retention capabilities which would support, or
enable, project archiving (close-out)
activities. May include closeout and
move record documents to
retention system for
hold.
Ability to provide document audit
capability which defines the
B14 Document Auditing what/who/when/how history of
each document/record stored. This
providesan auditable andtraceable
logtied
to the schedule.
Ability to define records schedule,
B15 Records scheduling which
identifies records as either
temporary or permanent.
Ability to capture Asset registers and
Control Loops identified by the
B16 Asset Management information commissioning team and
associated with Systems and Sub-
systems. May also capture BIM
data &
Quality records.
B17 Markup/Commenting DMS Functionality of the tool must
functionality during design be able to mark up and comment
review process over the 2D/3D drawing while
design review process.
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IT/Configuration/Compatibility/Security
FEATURE
FEATURE DESCRIPTION Yes / No (If no,
remarks)
Ability to define security down
C01 Field level security to the data field level, to
minimize configuration/views.
Will also drive reporting and
accessibility.
Ability to follow SSO (Single
C02 SSO/LDAP Authentication Sign-On)/LDAP (Lightweight
Directory AccessProtocol)
user authentication.
Ability to integrate with Primavera
C03 P6 Integration P6 schedule, linking documents to
WBS and bi-directional sharing of
information.
Ability to integrate withMS
C04 MS Office Integration
Office and include MetaData.
Ability to create andview
dashboardsof reportsfor project
team and senior management.
C05 Dashboards Can dynamically create dashboards
to display reports without
knowledge of any programming
tool.
Project/Program dashboards on
schedules as well as documents
available. Able to define portal views
for each role.
Ability to integrate with BI (Business
C06 BI Reporting Intelligence) tools. Allowsfor
consistent exchange and
structure.
Ability to drive administration tasks
Business user/Project Team to the business user/project team
C07
administration (should not require developer or
helpdesk to perform
Market/Project Level admin tasks).
Ability to support mobile devices,
over multiple Operating Systems
C08 Mobility (OS'). Able to support "offline"
updating and low bandwidth
challenges. System will also allow for
workflow processing via mobile
devices, either through app, email or
browser.
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Ability to facilitatecontract
Client/Vendor/Sub Communication
C09 administration by
& Mgmt
incorporating contract,
contacts and
communication.
Ability to provide a viewer so the
user can 'open' multiple file
C10 Document Viewer
formats stored in the system,
without having the original
application installed locally (i.e.
DWG). Allows for Web/Server side
processing.
Ability to provide a review
C11 Manage Review Cycle management capability to
collect/manage review cycles for
documents/drawings/submittals.
Report configurability based on Ability to define standard reporting

C12
contract reqs structure, while allowing
configurability for contract
requirements.
C13 Cost Sheet Functionality Tool must have a financial reporting
feature which can be used to report all
the cost transactions (Contracts, Billing
Breakup, Budget Approval, Actual
spends, Commitments) in a single place
holder named as Cost sheet. A project
owner can easily investigate any delays
or cost overrun directly from Cost
sheet.
Process Automation
FEATURE
FEATURE DESCRIPTION Yes / No (if no,
remarks)
Ability to define standard
numbering sequence/hierarchy by
project and template schedule,
D01 Standardized
following document classification.
Numbering/Templates
Templates will be configurable to
meet contract/client requirements,
while following internal hierarchy
(Contract Breakdown Structure).
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Ability of a highly configurable
workflow engine, that maintains
status of stage, role based
assignment, data forms/field
D02 Automate procedures (WF, alerts)
definition, task delegation
capabilities, igniters of secondary
processes/actions (triggers),
stage gates, thresholds,
alerting/statusing, reportable on
status, configurable and business
line standardization.
Ability to provide electronic
D03 Electronic Sign/Seal signature and stamping, or
integrate with 3rd party application
to perform/authenticate user.
Database field searchable, Ability to drive fieldlevel data to
D04
sortable, reportable, be searchable, sortable,
securable reportable & securable.
Ability to search and report
D05 Multiple project searching and
across multiple projects.
reporting
Configurable report writer to allow
configuration when contract
D06 Configurable report writer
requirements dictate, but also
allows for administration. Should allow
business user ability to configure
reports, not developer.
Ability to structure program hierarchy
D07 Program Hierarchy (multiple to include program/client
projects) requirements. Shouldallow for
intelligent structure and security
model.
Allows for server side/Web
processing of documents. Does
D08 Server side processing of
not rely on local
documents
client/processing. (Note: Intent
is to avoid condition of requiring
local server in each office)
D09 Engine/service/API for custom (no detail provided)

"jobs"
Ability to automate for PDF
D10 PDF generation
creation for WIP documents
Ability to allow creation of "check
D11 Check print management
document" for snapshot of WIP
documents by use or system
Ability to allow generation of
D12 Milestone imagemanagement milestone documents for packaging
in preparation for review cycle.
Approval state around this.
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Ability to search documents by
D13 Geospatial references of location or spatial reference, or to
documents store/refer to spatial reference
points.
Ability to stream point clouds
D14 Point Clouds
based on spatial location and
tolerance (laser
scanning/validation)
D15 Generate/maintain document (no detail provided)

thumbnails
Reconnect dependencies after
D16 (no detail provided)
document names/versions
Customizable MetaData interface
D17 (no detail provided)
based on classification
Abilitytogeneratequeriesof
stage information (process based
Query Generation / Process based
D18 reporting). Sometimes known as
reporting
User Defined Reporting, allows
for the user to query the data at a
specific stage (if security allows).
D19 In case of any APCRDA specific
business processes like Health &
Safety, QAP, Method
Statement,
Site closure checklist, Project
Milestone checklist, etc., to be
required, tool must provide a
easily configurable tool to
accommodate the APCRDA
processes.
Yes No Total
A 40
B 17
C 13
D 19
Total 89
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Form T8: Manufacturer Authorization Form (MAF)
<< Manufacturer Authorization letter on OEM letter head >>

Date:
To,
Commissioner,
Andhra Pradesh Capital Region Development Authority,
Vijayawada – 520002.
Dear Sir,
Whereas , <Name of OEM> having its corporate address at _______________

do hereby authorize M/s ……………………… (Bidder’s Name) having its office at ………………….
(Bidder’s Address) to submit a Bid and subsequently negotiate with you for resell of the
following proposed Products required to meet the requirements speculated in Request for
Proposal ………………………………… (RFP reference number) received from APCRDA by the
bidder.
We also inform that M/s _____________ is our authorized partner with the highest
partnership level, which is ______________ since _________.
Product Names –
(List of Product Family)
We hereby extend our warranty & support in accordance with requirements mentioned in
the Request For Proposal.
Yours Faithfully
Authorised Signatory
(Name: Phone No. Fax E_mail )
(This letter should be on the letterhead of the Manufacturer duly signed & seal by an
authorized signatory)
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Form T9: Project Implementation and personnel
Attach:
1. Detailed project timelines for implementation
2. Personnel on the project:

Name Designation Title Man-days proposed
Project Director
Project Manager
Developer
On-site resource – 1 36 months
On-site resource – 1 36 months
Training Manager
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Form T10: Key Personnel
.
Position (To be provided as positions stated in Key Candidate [] Prime [] Alternative
Personnel, Vol-I.)
Candidate Information Name of candidate Date of Birth
Professional Qualifications
Present Employment Name of Employer
Address of Employer
Telephone Contact(Manager/personal officer)
Fax Telex
Job title of candidate Years with present Employer
Reference from current employer
Education details Undergraduate degree and University
Postgraduate degree and University
2. Summarize professional experience over the last twenty years, in reverse

chronological order. Indicate particular technical and managerial experience to the
project.
From To Company/project/position/relevant technical and management

experience
3. Abstract of "Similar assignments / projects" undertaken by the said executive
Timeline Designation Project title and details Project area
4. Proposed Man-days for said personnel: _______- days
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Authorized signatory of lead bidder
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Form F1: Price Bid Form
[Location, date]
To:
Sir,
We the under signed, offer to provide the services for [title of the Bid] in accordance with
your Bidding Document dated [date] and our proposal (Technical and Financial proposal).
Our attached financial proposal is for the sum of [amount in words and figures]. This
amount is exclusive of the local taxes.
Our financial proposal shall be binding upon us subject to the modifications resulting from
contract negotiations, up to expiration of the validity period of the proposal i.e.,[date].
We understand you are not bound to accept any proposal you receive.
We remain,
Yours sincerely,
Authorised signatory:
Name and Title of Signatory:
Name of Firm:
Address:
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Form F2: Cost Breakup
Name of the Bidder:
Authorized Signatory of the Bidder:
Detailed break-up of the Lump-sum Fee

By Deliverables:
S.No Description Qty Amount
1. Cost of software installation and 200 users
deployment – COTS, customization
and configuration
2. Staff costs during O&M period 72 man months
Total LSF
Total LSF excluding applicable tax is ……………………………………………..(in words)

…………………………………………..(in figures)
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VOLUME III
CONDITIONS OF CONTRACT
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Contents
Contract document3
1 General Provisions And Interpretation8

1.1 Definitions 8
1.2 Interpretation 13
1.3 Representatives 16
1.4 Notices 18
1.5 Dispute Settlement 20
1.6 Copyright, Confidential Information, and Ownership 20
2 GUARANTEES, LIABILITIES, INDEMNITIES, INSURANCE AND

RISKS23
2.1 Time Guarantee and Liquidated Damages Trigger 23
2.2 Service Conformity Guarantee and Performance Security Trigger. .
.24
2.3 IPR Warranty and Indemnity 25
2.4 Limitation of Liability 28
2.5 Indemnity 28
2.6 Insurances 30
2.7 Force majeure 31
3 TERM, TERMINATION AND MODIFICATION OF

CONTRACT34
3.1 Term 34
3.2 Termination 35
3.3 Modification 38
4 PAYMENT40
4.1 Price 40
4.2 Payment Terms 40
4.3 Securities 43
4.4 Taxes and Duties 44
5 RESPONSIBILITIES45
5.1 Service Provider’s Responsibilities 45
5.2 Client’s Responsibilities 47
6 SUBJECT OF CONTRACT50
6.1 Project Plan 50
6.2 Documents Approval 51
6.3 Personnel 53
7 Special Conditions of Contract55
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CONTRACT FOR PROVISION OF SERVICES
( Installation, Implementation, Training &
Maintenance of Integrated Electronic Project &
Document Management System (EPDMS) for
Amaravati Capital city)
Between
Andhra Pradesh Capital Region Development Authority And
[insert: name of Service Provider(s)]
Dated:
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CONTRACT AGREEMENT
THIS CONTRACT AGREEMENT is made
the [ insert: ordinal ] day of [ insert: month ], [ insert: year ].
BETWEEN
1. ( insert: Name of Client ), a ( insert: name of Client) of the Government

of Andhra Pradesh, and having its principal place of business at ( insert:
address of Client ) (hereinafter called “the Client”), and
2. ( insert: name of Service Provider] , a corporation incorporated under the

laws of [ insert: country of Service Provider] and having its principal place of
business at [ insert: address of Service Provider ] (hereinafter called “the
Service Provider”).
or
2. a joint venture consisting of the following entities, each of which will be

jointly and severally liable to the Client for the Service Provider’s obligations
under this Con- tract, namely, and (hereinafter called
WHEREAS
(A) The Client desires to engage the Service Provider to provide the
following Ser- vices [ insert: brief description of the Services ] “the Services”
or “the Work”; and
(B) The Service Provider, having represented to the Client that they have
the required infras- tructures, professional skills, personnel and technical
resources, have agreed to provide the services on the terms and conditions set
forth in this Contract Agreement;
NOW IT IS HEREBY AGREED as follows:
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3
Article 1. Contract Documents
1.1 Contract Documents (Reference GCC Clause 1.1 (a) (iii)) The following
documents shall constitute the Contract between the Client and the
Service Provider, and each shall be read and construed as an integral part
of the Contract:
(a) This Contract Agreement and the Appendices attached to the Contract
Agree- ment
(b) General Conditions of Contract
(c) Special Conditions of Contract
1.2 [ Add here: any other documents ]
1.3 Order of Precedence

In the event of any ambiguity or conflict between the Contract Documents listed
above, the order of precedence shall be the order in which the Contract Documents
are listed in Article 1.1 (Contract Documents).
1.4 Definitions (Reference GCC Clause 1)

Capitalized words and phrases used in this Contract Agreement shall have the same
meanings as are ascribed to them in the General Conditions of Contract.
Article 2. Contract Price and Payment Terms
2.1 Contract Price (Reference GCC Clause 1.1(a)(xi) and GCC Clause “Price”) The
Client hereby agrees to pay to the Service Provider the Contract Price in considera-
tion of the performance by the Service Provider of its obligations under the Contract.
The Contract Price shall be [ insert: amount in words ], [insert: amount in figures
] , as specified in the Price Schedule. The Contract Price shall be understood to

reflect the terms and conditions used in the specification of prices in the detailed
price schedules, including the taxes, duties and related levies if and as identified.
Article 3. Effective Date
3.1 Effective Date (Reference GCC Clause 1.1 (e) (vi)) The time allowed for
delivery of the Service shall be determined from the date when all of the
following conditions have been fulfilled:
(a) This Contract Agreement has been duly executed for and on behalf of the
Client and the Service Provider;
(b) The Service Provider has submitted to the Client the performance
security and the advance payment security, in accordance with GCC Clause
19.2 and GCC Clause 19.3;
(c) The Client has paid the Service Provider the advance payment, in
9
4
accordance with GCC Clause 18;
(d) specify here: any other conditions, for example, opening/confirmation of
letter of credit.
Each party shall use its best efforts to fulfil the above conditions for which it is
responsible as soon as practicable.
3.2 If the conditions listed under 3.1 are not fulfilled within two (2) months
from the date of this Contract Agreement because of reasons not
attributable to the Service Provider, the parties shall discuss and agree on an
equitable adjustment to the Contract Price and the Time and/or other
relevant conditions of the Contract.
Article 4. Appendixes
4.1 The Appendixes listed below shall be deemed to form an integral part of this
Contract Agreement.
Reference in the Contract to any Appendix shall mean the Appendixes listed below
and attached to this Contract Agreement, and the Contract shall be read and con-
strued accordingly.
APPENDIXES
Appendix 1. The Work(Description of the Services/Requirements implementation

schedule)
Appendix 2. Project Plan (delivery schedule to be included) Appendix 3. Personnel
Appendix 4. Working Hours and SLA
Appendix 5 Forms (performance/advance security forms) Appendix 6. Price

Schedules
Appendix 7 Minutes of Contract Finalization Discussions and Agreed-to Contract

Amendments
Appendix 8 Deliverable linked Payment schedule
IN WITNESS WHEREOF the Client and the Service Provider have caused this
Agreement to be duly executed by their authorized representatives the day and year
first above written. For and on behalf of the Client
Signed:
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in the capacity of [ insert: title or other appropriate designation ] in the presence of
For and on behalf of the Service Provider
Signed:
in the capacity of [ insert: title or other appropriate designation ] in the presence of
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1. General Provisions And Interpretation
1.1 Definitions
1.1.1 General
Unless the context otherwise requires, the following terms whenever used in this
Contract have the following meanings
(i)“Applicable Law” means the laws and any other instruments having the force of
law in the Client’s country, or in such other country as may be specified in the
Special Conditions of ContractSCC, as they may be issued and in force from time
to time.
(ii)“Client” means the implementing agency that signs the Contract for the Ser-
vices with the Selected Service Provider.
(iii)“Service Provider” means a legally-established professional firm or entity se-

lected by the Client to provide the Services under the signed Contract.
(iv)“Contract” means the legally binding written agreement signed between the
Client and the Service Provider and which includes all the attached documents listed
in its paragraph 1 of the Form of Contract (the General Conditions (GCC), the
Special Conditions (SCC), and the Appendices).
(v)”Contract Price” means the price payable to the Service Provider as specified in
the Contract agreement, Subject to such additions and adjustments thereto or
deductions there from, as may be maid pursuant to the contract.
(vi)”Contract Documents” means the documents listed in the contract agreement,

including any amendments thereto.
(vii)“Day” means a working day unless indicated otherwise.
(viii)“Effective Date” means the date on which this Contract comes into force and
effect pursuant to Clause GCC3.1.1
(ix)“Experts” means, collectively, Key Experts, Non-Key Experts, or any other

personnel of the Service Provider, Sub-consultant or JV member(s) assigned by the
Service Provider to perform the Services or any part thereof under the Contract.
(x)“Foreign Currency” means any currency other than the currency of the Client’s
country.
(xi)“GCC” means these General Conditions of Contract.
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(xii)“Government” means the Government of the Andhra Pradesh or Government of
India.
(xiii)“Joint Venture (JV)” means an association with or without a legal personality

distinct from that of its members, of more than one entity where one member has the
authority to conduct all businesses for and on behalf of any and all the members of
the JV, and where the members of the JV are jointly and severally liable to the Client
for the performance of the Contract.
(xiv)“Key Expert(s)” means an individual professional whose skills, qualifications,

knowledge and experience are critical to the performance of the Services under the
Contract and whose Curricula Vitae (CV) was taken into account in the technical
evaluation of the Service Provider’s proposal.
(xv)“Local Currency” means the currency of the Client’s country.
(xvi)“Non-Key Expert(s)” means an individual professional provided by the Ser-

vice Provider or its Sub-consultant to perform the Services or any part thereof under
the Contract.
(xvii)“Party” means the Client or the Service Provider, as the case may be, and
“Parties” means both of them.
(xviii) “SCC” means the Special Conditions of Contract by which the GCC may be
amended or supplemented but not over-written.
(xix)“Services” means the work to be performed by the Service Provider pursuant to

this Contract, as described in Appendix 1 hereto.
(xx)“Sub-consultants” means an entity to whom/which the Service Provider sub-

contracts any part of the Services while remaining solely liable for the execution of the
Contract.
(xxi)“Third Party” means any person or entity other than the Government, the
Client, the Service Provider or a Sub-consultant.
1.1.2 Entities
(i) Authority means AP Capital Region Development Authority
(ii)“Member” in case of Service Provider consisting of a joint venture of more than one
entity, means any of these entities, and “Members” means all of these entities.
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(iii)“Party” means the Client or the Service Provider, as the case may be; and
“Parties” means both of them.
(iv)“Client” means the entity purchasing the Services, as specified in the SCC.
(v)“Project Manager” means the person named as such in the SCCor otherwise
appointed by the Client in the manner provided in GCC Clause 1.4.1 (Project
Manager) to perform the duties delegated by the Client.
(vi)“Service Provider” means the firm or Service Provider or Joint Venture or

Consortium whose bid or Proposal to perform the Contract has been accepted by the
Client and is named as such in the Contract Agreement.
(vii)“Service Provider’s Representative” means any person nominated by the Ser-

vice Provider and named as such in the SCC or otherwise approved by the Client
in the manner provided in GCC1.3.2 (Service Provider’s Representa- tive) to
perform the duties delegated by the Service Provider.
(viii)“Subcontractor” means any firm to whom any of the obligations of the Ser-
vice Provider, including preparation of any design or supply of any Goods or
Services, is subcontracted directly or indirectly by the Service Provider.
(ix)“Third Party” means any person or entity other than the Government, the
Trust, the Service Providers or a Subcontractor.
(x)”Owner’s Engineers” mean the client’s engineer or a representative of the client

who is an independent third-party of the client to ensure the designing, execution
and supervision aspects of works assigned.
1.1.3 Scope
(i)“Confidential Information” means all information (whether in written, oral,
electronic or other format) that have been identified or marked confidential at the
time of disclosure including Project Data which relates to the technical, financial
and business affairs, customers, Consultants, products, developments, operations,
processes, data, trade secrets, design rights, know-how and personnel of each Party
and its affiliates which is disclosed to or otherwise learned by the other Party
whether a Party to this Agreement or to the Project Agree- ment in the course of or
in connection with this Agreement (including without limitation such information
received during negotiations, location visits and meetings in connection with this
Agreement or to the Project Agreement).
(ii)“Deliverables” means the products, infrastructure and services specifically de-

veloped for “AP Capital Region Development” and agreed to be delivered by the
Service Provider in pursuance of the agreement and include all documents related to
the service, user manuals, technical manuals, design, methodologies, process and
operating manuals, service mechanisms, policies and guidelines, and all their
modifications.
(iii)“Goods” means all equipment, macef hinery, furnishings, Materials, and other
tangible items that the Service Provider is required to supply or supply and install
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under the Contract, including, without limitation, the Information Tech- nologies and
Materials, but excluding the Service Provider’s Equipment.
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(iv)“Proprietary Information” means processes, methodologies and technical, fi-
nancial and business information, including drawings, design prototypes, designs,
formulae, flow charts, data, computer database and computer programs already
owned by, or granted by third Parties to a Party hereto prior to its being made
available under this Agreement, Project Agreement or a Project Engagement
Definition.
(v)“Services” means all technical, logistical, management, and any other Services to
be provided by the Service Provider under the Contract. Such Services may include,
but are not restricted to, activity management and quality assurance, design,
development, study, documentation, transportation, insurance, testing, validation,
expediting, site preparation, installation, integration, training, data migration,
maintenance, operations and technical support.
(vi)“Service Level” means the level and quality of service and other performance
criteria which will apply to the Services as set out in any Project Agreement.
(vii)“The Project Plan” means the document to be developed by the Service

Provider and approved by the Client, pursuant to GCC6.1 , based on
with GCC
6.1 Should the Project Plan conflict with the Contract in any way, the relevant
provisions of the Contract, including any amendments, shall prevail.
(viii)“Software” is a collection of computer programs and related data that provide

the instructions for telling a computer what to do and how to do it.
(ix)“Materials” means all documentation in printed or printable form and all in-
structional and informational aides in any form (including audio, video, and text)
and on any medium, provided to the Client under the Contract.
(x)“Intellectual Property Rights” means any and all copyright, moral rights,
trademark, patent, and other intellectual and proprietary rights, title and interests
worldwide, whether vested, contingent, or future, including without limitation all
economic rights and all exclusive rights to reproduce, fix, adapt, modify, translate,
create derivative works from, extract or re-utilize data from, manufacture, introduce
into circulation, publish, distribute, sell, license, subli- cense, transfer, rent, lease,
transmit or provide access electronically, broadcast, display, enter into computer
memory, or otherwise use any portion or copy, in whole or in part, in any form,
directly or indirectly, or to authorize or assign others to do so.
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(xi)“Service Provider’s Equipment” means all equipment, tools, apparatus, or
things of every kind required in or for the services that is to be provided by the
Service Provider.
1.1.4Activities
(i)“Delivery” means the transfer of the Goods or Services from the Service Provider to
the Client specified in the Contract.
(ii)“Personnel” means persons hired by the Service Provider or by any Subcon-

tractor as employees and assigned to the performance of the Services or any part
thereof;
1.1.5 Place and Time

(i)“Day” means calendar day of the English Calendar. (ii)“Week” means seven (7)
consecutive Days, beginning Monday. (iii)“Month” means calendar month of the
English Calendar. (iv)title means twelve (12) consecutive Months.
(v)“Effective Date” means the date on which this Contract comes into force and
effect pursuant to Clause GCC3.1.1
(vi)“Contract Period” is the time period during which this Contract governs the
relations and obligations of the Client and Service Provider in relation to the Work,
as specified in the SCC.
(vii)“The Coverage Period” means the Days of the Week and the hours of those
Days during which maintenance, operational, and/or technical support services (if
any) must be available.
1.2 Interpretation
1.2.1 Contract Documents
Subject to Article 1.2 (Order of Precedence) of the Contract Agreement, all docu-
ments forming part of the Contract (and all parts of these documents) are intended to
be correlative, complementary, and mutually explanatory. The Contract shall be
read as a whole.
1.2.2 Governing Law

This Contract, its meaning and interpretation, and the relation between the Parties
shall be governed by the Applicable Law.
1.2.3 Governing Language

This Contract has been executed in the language specified in the SCC, which shall
be the binding and controlling language for all matters relating to the meaning or
interpretation of this Contract.
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1.2.4 Relation between the parties
Nothing contained herein shall be construed as establishing a relationship of master
and servant or of principal and agent as between the Client and the Service Provider.
The Service Provider, subject to this Contract, has complete charge of the Experts
and Sub-Consultant, if any, performing the Services and shall be fully responsible
for the Services performed by them or on their behalf hereunder.
1.2.5 Singular and Plural

The singular shall include the plural and the plural the singular, except where the
context otherwise requires.
1.2.6 Headings
The headings shall not limit, alter or affect the meaning of this Contract. Persons
Words importing persons or parties shall include firms, corporations, and govern-
ment entities.
1.2.7 Entire agreement

This Contract contains all covenants, stipulations and provisions agreed by the Par-
ties. No agent or representative of either Party has authority to make, and the Par-
ties shall not be bound by or be liable for, any statement, representation, promise or
agreement not set forth herein.
1.2.8Amendment
No amendment or other variation of the Contract shall be effective unless it is in
writing, is dated, expressly refers to the Contract, and is signed by a duly authorized
representative of each party to the Contract.
1.2.9 Independent Service Provider

The Service Provider shall be an independent contractor performing the Contract.
The Contract does not create any agency, partnership, joint venture, or other joint
relationship between the parties to the Contract. Subject to the provisions of the
Contract, the Service Provider shall be solely responsible for the manner in which the
Contract is performed. All employees, representatives, or Subcontractors engaged
by the Service Provider in connection with the performance of the Contract shall be
under the complete control of the Service Provider and shall not be deemed to be
employees of the Client, and nothing contained in the Contract or in any subcon-
tract awarded by the Service Provider shall be construed to create any contractual
relationship between any such employees, representatives, or Subcontractors and the
Client.
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1.2.10 Joint Venture
If the Service Provider is a Joint Venture of two or more firms, all such firms shall be
jointly and severally bound to the Client for the fulfillment of the provisions of the
Contract and shall designate one of such firms to act as a leader with authority to
bind the Joint Venture. The composition or constitution of the Joint Venture shall
not be altered without the prior consent of the Client.
1.2.11 Location
The Services shall be performed at such locations as are specified in Appendix 1
hereto and, where the location of a particular task is not so specified, at such loca-
tions, whether in the Government’s country or elsewhere, as the Client may approve.
1.2.12 Non waiver

(a) Subject to GCC 1.2.12 (b) of this Clause below, no relaxation,
forbearance, delay, or indulgence by either party in enforcing any of the
terms and conditions of the Contract or the granting of time by either
party to the other shall prejudice, affect, or restrict the rights of that
party under the Contract, nor shall any waiver by either party of any
breach of Contract operate as waiver of any subsequent or continuing
breach of Contract.
(b) Any waiver of a party’s rights, powers, or remedies under the Contract
must be in writing, must be dated and signed by an authorized
representative of the party granting such waiver, and must specify the
right and the extent to which it is being waived.
1.2.13 Severability
If any provision or condition of the Contract is prohibited or rendered invalid or
unenforceable, such prohibition, invalidity, or unenforceability shall not affect the
validity or enforceability of any other provisions and conditions of the Contract.
1.2.14 Fairness And Good Faith

(a) Good Faith
The parties undertake to act in good faith with respect to each other’s rights under
this contract and to adopt all reasonable measures to ensure the realiza- tion of the
objectives of this contract.
(b) Operation of the Contract
The parties recognize that it is impractical in this contract to provide for every
contingency which may arise during the life of the contract, and the parties hereby
agree that it is their intention that this contract shall operate fairly as between
them, and without detriment to the interest of either of them, and that, if during
the term of this contract either party believes that this contract is operating unfairly,
the parties will use their best efforts to agree on such action as may be necessary to
remove the cause or causes of such unfairness, but no failure to agree on any action
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pursuant to this clause shall give rise to a dispute subject to arbitration in
accordance with “Dispute Settlement”1.5 clause GCC hereof.
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1.1. 1.3Representatives
(a) Authorized Representatives
Any action required or permitted to be taken, and any document required or per-
mitted to be executed under this Contract by the Client or the Service Provider may
be taken or executed by the officials specified in the SCC.
(b) Trust of Member in charge
In case the Service Provider is a Joint Venture, the members hereby authorize the
member specified in the SCC to act on their behalf in exercising all the Service
Provider’s rights and obligations towards the Client under this Contract, including
without limitation the receiving of instructions and payments from the Client.
1.3.1 Project Manager

If the Project Manager is not named in the Contract, then within fourteen (14) days
from the Effective Date, the Client shall appoint and notify the Service Provider in
writing of the name of the Project Manager. The Client may from time to time
appoint some other person as the Project Manager in place of the person previously so
appointed and shall give a notice of the name of such other person to the Ser- vice
Provider without delay. No such appointment shall be made at such a time or in
such a manner as to impede the progress of work. Such appointment shall take
effect only upon receipt of such notice by the Service Provider. Subject to the
extensions and/or limitations specified in the SCC (if any), the Project Manager
shall have the authority to represent the Client on all day-to-day matters relating to
the Contract, and shall normally be the person giving or receiving notices on behalf of
the Client pursuant to “Notices”1.4 Clause GCC.
1.3.2 Service Provider’s Representative

(a) If the Service Provider’s Representative is not named in the Contract, then within
fourteen [14] days from the Effective Date, the Service Provider shall appoint the
Service Provider’s Representative and shall request the Client in writing to approve
the person so appointed. The request must be accompanied by detailed curriculum
vitae for the nominee, as well as a description of any other responsibilities the nominee
would retain while performing the duties of the Service Provider’s Representative. If
the Client does not object to the appointment within fourteen [14]* days, the Service
Provider’s Representative shall be deemed to have been approved. If the Client objects
to the appointment within fourteen [14] days giving the reason therefore, then the
Service Provider shall appoint a replacement within fourteen [14] days of such
objection in accordance with the Sub-Clause 1.3.2(a) of this Clause GCC.
1
(b) Subject to the extensions and/or limitations specified in the SCC (if any), the Service
Provider’s Representative shall have the authority to represent the Ser- vice Provider on
all day-to-day matters relating to the Contract, and shall normally be the person giving
or receiving notices on behalf of the Service Provider
1*unless
specicified otherwise in the SCC
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pursuant to “Notices”1.4 Clause GCC.
(c) The Service Provider shall not revoke the appointment of the Service Provider’s
Representative without the Client’s prior written consent, which shall not be
unreasonably withheld. If the Client consents to such an action, the Service
Provider shall appoint another person of equal or superior qualifications as the
Service Provider’s Representative, pursuant to the procedure set out in 1.3.2(a) of
this Clause GCC.
(d) The Service Provider’s Representative and staff are obliged to work closely with the
Client’s Project Manager and staff, act within their own authority, and abide by
directives issued by the Client that are consistent with the terms of the Contract.
The Service Provider’s Representative is responsible for managing the activities of its
personnel and any subcontracted personnel.
(e) The Service Provider’s Representative may, subject to the approval of the Client
(which shall not be unreasonably withheld), at any time delegate to any person any
of the powers, functions, and authorities vested in him or her. Any such
delegation may be revoked at any time. Any such delegation or revocation shall be
subject to a prior notice signed by the Service Provider’s Representative and shall
specify the powers, functions, and authorities thereby delegated or revoked. No such
delegation or revocation shall take effect unless and until the notice of it has been
delivered.
(f) Any act or exercise by any person of powers, functions and authorities so del-
egated to him or her in accordance with Sub-Clause 1.3.2(e)) of this Clause GCC
shall be deemed to be an act or exercise by the Service Provider’s Repre-
sentative.
1.3.3 Objections and Removals

If the Client finds that any of the Experts or Sub-Consultant has committed serious
misconduct or has been charged with having committed a criminal action, or shall
the Client determine that Service Provider’s Expert of Sub-consultant have engaged in
corrupt, fraudulent, collusive, coercive or obstructive practice while performing the
Services, the Service Provider shall, at the Client’s written request, provide a
replacement.
In the event that any of Key Experts, Non-Key Experts or Sub-consultants is found
by the Client to be incompetent or incapable in discharging assigned duties, the
Client, specifying the grounds therefore, may request the Service Provider to pro-
vide a replacement.
Any replacement of the removed Experts or Sub-consultants shall possess better

qualifications and experience and shall be acceptable to the Client.
Replacement
Except as the Client may otherwise agree,

(i) the Service Provider shall bear all additional travel and other costs
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arising out of or incidental to any removal and/or replacement, and
(ii) he remuneration to be paid for any of the Experts provided as a
replacement shall not exceed the remuneration which would have been
payable to the Experts replaced or removed.
1.4 Notices
1.4.1 Overview
Unless otherwise stated in the Contract, all notices to be given under the Contract
shall be in writing and shall be sent, pursuant to Sub-Clause 1.4.3 of this Clause
GCC below, by personal delivery, registered post, special courier, cable, telegraph,
telex, facsimile, electronic mail, or Electronic Data Interchange (EDI), with the fol-
lowing provisions.
(a) Any notice sent by cable, telegraph, telex, facsimile, electronic mail, or EDI
shall be confirmed within two (2*) days after dispatch by notice sent by
registered post or special courier, except as otherwise specified in the
Contract.
(b) Any notice sent by registered post or special courier shall be deemed (in
the absence of evidence of earlier receipt) to have been delivered ten
(10*) days after dispatch. In proving the fact of dispatch, it shall be
sufficient to show that the envelope containing such notice was properly
addressed, stamped, and conveyed to the postal authorities or courier
service for transmission by mail or special courier.
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(c) Any notice delivered personally or sent by cable, telegraph, telex,

facsimile, electronic mail, or EDI shall be deemed to have been
delivered on the date of its dispatch.
(d) Either party may change its postal, cable, telex, facsimile, electronic
mail, or EDI addresses for receipt of such notices by ten (10) days’
notice to the other party in writing.
1.4.2 Approvals
Notices shall be deemed to include any approvals, consents, instructions, orders,

certificates, information and other communication to be given under the Contract.
1.4.3 Representative
Pursuant to “Representatives”1.3 Clause GCC, notices from/to the Client are

normally given by, or addressed to, the Project Manager, while notices from/to the
Service Provider are normally given by, or addressed to, the Service Provider’s Rep-
resentative, or in its absence its deputy if any. If there is no appointed Project Man-
ager or Service Provider’s Representative (or deputy), or if their related authority is
limited by the sub-clause 1.3.1 or “Representatives”1.3.2(b) of “Representa-
tives”1.3 Clause of SCC for GCC, or for any other reason, the Client or Service
2unless
otherwise specified in SCC
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Provider may give and receive notices at their fallback addresses. The address of the Project
Manager and the fallback address of the Client are as specified in the SCC or as subsequently
established/amended. The address of the Service Provider’s Representative and the fallback
address of the Service Provider are as specified in SCC of the Contract Agreement or as
subsequently established/amended.
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1.5 Dispute Settlement
1.5.1 Dispute and Mutual Consultation
The Parties shall seek to resolve any dispute amicably by mutual consultation.
If either Party objects to any action or inaction of the other Party, the objecting Party
may file a written Notice of Dispute to the other Party providing in detail the basis
of the dispute. The Party receiving the Notice of Dispute will consider it and
respond in writing within fourteen [14*] days after receipt. If that Party fails to
respond within fourteen [14*] days, or the dispute cannot be amicably settled
within fourteen [14*] days following the response of that Party.
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1.5.2 Arbitration
(a)Any dispute between the Parties arising under or related to this Contract that
cannot be settled amicably may be referred to by either Party to the adjudica-
tion/arbitration in accordance with the provisions specified in the SCC.
1.6 Copyright, Confidential Information, and Own-

ership
1.6.1 Copyright
As applicable, the Client’s and Service Provider’s rights and obligations with respect
to the designs, methodologies, algorithms, surveys, data, analysis, results and re-
ports among other things in the deliverables, are specified in the SCC. Subject to the
SCC, the Intellectual Property Rights in all the designs, methodologies, data,
analysis, results and reports among other things in the deliverables of the Contract
Agreement shall, at the date of this Contract or on creation of the rights (if later
than the date of this Contract), vest in the Client. The Service Provider shall do and
execute or arrange for the doing and executing of each necessary act, document, and
thing that the Client may consider necessary or desirable to perfect the right, title,
and interest of the Client in and to those rights. In respect of such deliverable, the
Service Provider shall ensure that the holder of a moral right in such an item does
not assert it, and the Service Provider shall, if requested to do so by the Client and
where permitted by applicable law, ensure that the holder of such a moral right
waives it.
1.6.2 Confidential Information

Except with the prior written consent of the Client, the Service Provider and the
Experts shall not at any time communicate to any person or entity any confidential
information acquired in the course of the Services, nor shall the Service Provider
3unless
otherwise specified
in the SCC
and the Experts make public the recommendations formulated in the course of, or as
a result of, the Services.
1.6.3
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For the purposes of sub-clause1.6.2 of this clause GCC, the Service Provider is also
deemed to be the Receiving Party of Confidential Information generated by the
Service Provider itself in the course of the performance of its obligations under the
Contract and relating to the businesses, services, finances, Service Providers,
employees, or other contacts of the Client or the Client’s use of the deliverables.
1.6.4
Notwithstanding sub-clause1.6.2 and sub-clause1.6.3 of this clause GCC the
Service Provider may furnish to its Subcontractor Confidential Information of the
Client to the extent reasonably required for the Subcontractor to perform its work
under the Contract, in which event the Receiving Party shall ensure that the person to
whom it furnishes Confidential Information of the Disclosing Party is aware of and
abides by the Receiving Party’s obligations under this GCC Clause as if that person
were party to the Contract in place of the Receiving Party.
1.6.5
The Service Provider shall not, without the Client’s prior written consent, use any
Confidential Information received from the Client for any purpose other than those
that are required for the performance of the Contract.
1.6.6
The obligation of the Receiving Party under sub-clause1.6.2 through sub-clause
1.6.2of this clause GCC, however, shall not apply to that information which
(a)Now or hereafter enters the public domain through no fault of the Receiving
Party;
(b)can be proven to have been possessed by the Receiving Party at the time of
disclosure and that was not previously obtained, directly or indirectly, from the
Disclosing Party;
(c)Otherwise lawfully becomes available to the Receiving Party from a third party
that has no obligation of confidentiality.
1.6.7
The above provisions of this GCC Clause shall not in any way modify any undertak-
ing of confidentiality given by the Service Provider prior to the date of the Contract
in respect of the System or any part thereof.
1.6.8
The provisions of this GCC Clause shall survive the termination, for whatever rea-
son, of the Contract for three [3] years or such longer period as may be specified in
the SCC.
1.6.9
The ownership of the deliverables and other Services or Goods shall be transferred to
the Client at the time of Delivery or otherwise under terms that may be agreed
upon and specified in the Contract Agreement.
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Ownership and the terms of usage of the deliverables supplied under the Con- tract
shall be governed by sub-clause1.6.1 of this clause GCC and any elaboration in the
Requirements.
All plans, drawings, specifications, designs, reports, algorithms, source code of

software, any similar thing prepared utilising the Client’s domain knowledge, and
other documents and tools prepared by the Service Provider for the Client under
this contract shall become and remain the property of the Client, and the Service
Provider shall, not later than upon termination or expiration of this contract, deliver all
such documents to the Client together with a detailed inventory thereof. The
Service Provider may retain a copy of such documents, tools and software, if any.
Restriction about the future use of these documents and software, if any, shall be
specified in the SCC.
2. GUARANTEES, LIABILITIES, INDEM- NITIES,

INSURANCE AND RISKS
2.1 Time Guarantee and Liquidated Damages Trig- ger

2.1.1 Guarantee
The Service Provider guarantees that it shall complete the performance of various
activities of the contract within the time periods specified in the Implementation
Schedule in the Requirements part of Volume I and/or the Agreed and Finalized
Project Plan pursuant to GCC Clause6.1 , or within such extended time to which
the Service Provider shall be entitled under GCC Clause3.1.5 (Extension of Time).
2.1.2 Triggering of Liquidated Damages

(a) If the Service Provider fails to perform the various activities within the
time specified in the Implementation Schedule in the Requirements part
of Volume I or the Agreed and Finalized Project Plan, or any extension
of the time previously granted under GCC Clause3.1.5(Extension of
Time), the Service Provider shall pay to the Client liquidated damages at
the rate specified in the SCC as a percentage of the Contract Price, or
the relevant part of the Contract Price if an item/activity has not been
performed. The aggregate amount of such liquidated damages shall in
no event exceed the amount specified in the SCC (“the Maximum”).
Once the Maximum is reached, the Client may consider termination of
the Contract, pursuant to GCC Clause Clause3.2.2 .
(b) Unless otherwise specified in the SCC, liquidated damages payable under
Sub- clause2.1.2(a) of this clause GCC shall apply only to the failure to
perform the activities/items as specified in the Implementation Schedule
in the Require- ments and/or Agreed and Finalized Project Plan. This shall
not limit, however, any other rights or remedies the Client may have
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under the Contract for other delays.
(c) If liquidated damages are claimed by the Client for the activity or item,
the Service Provider shall have no further liability whatsoever to the
Client in respect to the time guarantee for the activity or item.
However, the payment of liquidated damages shall not in any way
relieve the Service Provider from any of its obligations to complete the
System or from any other of its obligations and liabilities under the
Contract.
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2.2 Service Conformity Guarantee and
Performance Security Trigger
2.2.1
The Service Provider guarantees that, once the Acceptance Certificate(s) has been
issued, the work is in compliance with the Client’s requirements set forth in the
Requirements and it conforms to all other aspects of the Contract. The Service
Provider acknowledges that GCC Clause6.2.5 regarding Acceptance governs how
conformance of the work to the Contract requirements will be determined.
2.2.2
If, for reasons attributable to the Service Provider, the work does not conform to
the Requirements or does not conform to all other aspects of the Contract, the
Service Provider shall at its cost and expense make such changes, modifications,
and/or additions as may be necessary to conform to the Requirements and meet
all standards. The Service Provider shall notify the Client upon completion of the
necessary changes, modifications, and/or additions and shall request the Client to
re-check.
2.2.3
If the work fails to conform to the Requirements, the Client may consider termina-
tion of the Contract, pursuant to GCC Clause4.3 , and forfeiture of the Service
Provider’s Performance Security in accordance with GCC Clause4.3 in compen-
sation for the extra costs and delays likely to result from this failure.
2.3 IPR Warranty and Indemnity
2.3.1 IPR Warranty

The Service Provider hereby represents and warrants that the performance of the
Service, does not and will not infringe any Intellectual Property Rights held by any
third party and that it has all necessary rights or at its sole expense shall have
secured in writing all transfers of rights and other consents necessary to make the
assignments, licenses, and other transfers of Intellectual Property Rights and the
warranties set forth in the Contract, and for the Client to own or exercise all In-
tellectual Property Rights as provided in the Contract. Without limitation, the
Service Provider shall secure all necessary written agreements, consents, and trans-
fers of rights from its employees and other persons or entities whose services are used.
2.3.2 IPR Indemnity

The Service Provider shall indemnify and hold harmless the Client and its employees
and officers from and against any and all losses, liabilities, and costs (including losses,
liabilities, and costs incurred in defending a claim alleging such a liability), that the
Client or its employees or officers may suffer as a result of any infringement or
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alleged infringement of any Intellectual Property Rights by reason of performance of
the service.
2.3.3
Such indemnities shall not apply if any claim of infringement
(a)Is asserted by a parent, subsidiary, or affiliate of the Client’s organization; (b)Is a

direct result of a design mandated by the Client’s Requirements and the pos-
sibility of such infringement was duly noted in the Service Provider’s Proposal or
Bid;
2.3.4
If any proceedings are brought or any claim is made against the Client arising out
of the matters referred to in Sub-clause2.3.2 of this clause GCC, the Client shall
promptly give the Service Provider notice of such proceedings or claims, and the
Service Provider may at its own expense and in the Client’s name conduct such
proceedings or claim and any negotiations for the settlement of any such proceedings
or claim.
If the Service Provider fails to notify the Client within twenty-eight [28*] days after
receipt of such notice that it intends to conduct any such proceedings or claim, then
the Client shall be free to conduct the same on its own behalf. Unless the Service
Provider has so failed to notify the Client within the twenty-eight [28*] days, the
Client shall make no admission that may be prejudicial to the defence of any such
proceedings or claim. The Client shall, at the Service Provider’s request, afford all
available assistance to the Service Provider in conducting such proceedings or claim
and shall be reimbursed by the Service Provider for all reasonable expenses incurred in
so doing.
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2.3.5
The Client shall indemnify and hold harmless the Service Provider and its employees,
officers, and Subcontractors from and against any and all losses, liabilities, and costs
(including losses, liabilities, and costs incurred in defending a claim alleging such a
liability) that the Service Provider or its employees, officers, or Subcontractors may
suffer as a result of any infringement or alleged infringement of any Intellec- tual
Property Rights arising out of or in connection with any design, data, drawing,
specification, or other documents or materials provided to the Service Provider in
connection with this Contract by the Client or any persons (other than the Service
Provider) contracted by the Client, except to the extent that such losses, liabilities,
and costs arise as a result of the Service Provider’s breach of sub-clause of this clause
GCC. Such indemnity shall not cover
(a)any use of the design, data, drawing, specification, or other documents or mate-
rials, other than for the purpose indicated by or to be reasonably inferred from the
Contract;
(b)any infringement resulting from the use of the design, data, drawing, specifi-
cation, or other documents or materials, or any products produced thereby, in
association or combination with any other Goods or Services not provided by the
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Client or any other person contracted by the Client, where the infringement arises
because of such association or combination and not because of the use of the design,
data, drawing, specification, or other documents or materials in its own right.
Such indemnities shall also not apply

(a) If any claim of infringement is asserted by a parent, subsidiary, or
affiliate of the Service Provider’s organization;
(b) To the extent that any claim of infringement is caused by the alteration,
by the Service Provider, or any persons contracted by the Service
Provider, of the design, data, drawing, specification, or other documents
or materials provided to the Service Provider by the Client or any
persons contracted by the Client.
2.3.6
If any proceedings are brought or any claim is made against the Service Provider
arising out of the matters referred to in Sub-clause2.3.2 of this clause GCC, the
Service Provider shall promptly give the Client notice of such proceedings or
claims, and the Client may at its own expense and in the Service Provider’s name
conduct such proceedings or claim and any negotiations for the settlement of any
1unless
otherwise specified in the SCC
such proceedings or claim. If the Client fails to notify the Service Provider within twenty-
eight [28*] days after receipt of such notice that it intends to conduct any such proceedings
or claim, then the Service Provider shall be free to conduct the same on its own behalf.
Unless the Client has so failed to notify the Service Provider within the twenty-eight [28*] days,
the Service Provider shall make no admission that may be prejudicial to the defence of any
such proceedings or claim. The Service Provider shall, at the Client’s request, afford all
available assistance to the Client in conducting such proceedings or claim and shall be
reimbursed by the Client for all reasonable expenses incurred in so doing. 2
2unless
specified in the SCC
2.4 Limitation of Liability

2.4.1
(a) Subject to additional provisions, if any, set forth in the SCC, the Service
Provider’s liability under this Contract shall be as determined under the
Appli- cable Law.
(b) The Service Provider shall not be liable to the Client, whether in contract,
tort, or otherwise, for any indirect or consequential loss or damage, loss of
use, or loss of “interest” costs, provided that this exclusion shall not apply
to any obligation of the Service Provider to pay liquidated damages to the
Client; and the Service Provider shall replace all the equipment which is
intentionally / accidentally damaged during the course of supply of
services.
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(c) The aggregate liability of the Service Provider to the Client, whether
under the Contract, in tort or otherwise, shall not exceed three times
the total Contract Price, agreed by the both parties; provided that this
limitation shall not apply to any obligation of the Service Provider to
indemnify the Client with respect to intellectual property rights
infringement, or a data breach.
2.5 Indemnity
2.5.1
The Service Provider and each and every Subcontractor shall abide by the job safety,
insurance, other prevalent measures and the Applicable Law.
2.5.2
Subject to Sub-clause2.5.3 of this Clause GCC, the Service Provider shall indemnify
and hold harmless the Client and its employees and officers from and against any
and all losses, liabilities and costs (including losses, liabilities, and costs incurred
in defending a claim alleging such a liability) that the Client or its employees or
officers may suffer as a result of the death or injury of any person or loss of or
damage to any property arising in connection with the service and by reason of the
negligence of the Service Provider or its Subcontractors, or their employees, officers or
agents, except any injury, death, or property damage caused by the negligence of the
Client, its contractors, employees, officers, or agents.
2.5.3
If any proceedings are brought or any claim is made against the Client that might
subject the Service Provider to liability under Sub-clause2.5.2 of this clause GCC, the
Client shall promptly give the Service Provider the notice of such proceedings or
claims, and the Service Provider may at its own expense and in the Client’s name get
such proceedings or claim. If the Service Provider fails to notify the Client within
twenty-eight [28*] days after receipt of such notice that it intends to conduct
any such proceedings or claim, then the Client shall be free to conduct the same on
its own behalf. Unless the Service Provider has so failed to notify the Client within
the twenty-eight [28*] day period, the Client shall make no admission that may be
prejudicial to the defence of any such proceedings or claim. The Client shall, at the
Service Provider’s request, afford all available assistance to the Service Provider in
conducting such proceedings or claim and shall be reimbursed by the Service
Provider for all reasonable expenses incurred in so doing.
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2.5.4
The Client shall indemnify and hold harmless the Service Provider and its employees,
officers, and Subcontractors from any and all losses, liabilities, and costs (including
losses, liabilities, and costs incurred in defending a claim alleging such a liability)
that the Service Provider or its employees, officers, or Subcontractors may suffer as a
result of the death or personal injury of any person or loss of or damage to prop-
erty of the Client, that is caused by fire, explosion, or any other perils, in excess of
the amount recoverable from insurances procured under “Insurances” Clause
2.6 of GCC, provided that such fire, explosion, or other perils were not
caused by any negligent act or failure of the Service Provider.
2.5.5
If any proceedings are brought or any claim is made against the Service Provider that
might subject the Client to liability under Sub-clause2.5.4 of this clause GCC, the
Service Provider shall promptly give the Client the notice of such proceedings or
claims, and the Client may at its own expense and in the Service Provider’s name
such proceedings or claim. If the Client fails to notify the Service Provider within
twenty-eight [28*] days after receipt of such notice that it intends to conduct any such
proceedings or claim, then the Service Provider shall be free to conduct the same
on its own behalf. Unless the Client has so failed to notify the Service Provider
within the twenty-eight [28*] days, the Service Provider shall make no admission
that may be prejudicial to the defence of any such proceedings or claim. The
Service Provider shall, at the Client’s request, afford all available assistance to the
Client in conducting such proceedings or claim and shall be reimbursed by the
Client for all reasonable expenses incurred in so doing.
2.5.6
The party entitled to the benefit of an indemnity under this GCC Clause shall take
all reasonable measures to mitigate any loss or damage that has occurred. If the
party fails to take such measures, the other party’s liabilities shall be correspondingly
reduced. 4
3unless otherwise specified in the SCC

4unless
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2.6 Insurances
2.6.1
The Service Provider
(i) shall take out and maintain, and shall cause any Sub-Service Providers
to take out and maintain, at its (or the Sub-Service Providers’, as the
case may be) own cost but on terms and conditions approved by the
Client, insurance against the risks, and for the coverage specified in
the SCC, and
(ii) at the Client’s request, shall provide evidence to the Client showing that
such insurance has been taken out and maintained and that the current
premiums therefore have been paid. The Service Provider shall ensure
that such insurance is in place prior to commencing the Services as
stated in Clause GCC Clause 3.1.2.
(iii) The insurance cover shall be in accordance with good industry
practice (iv)Insurance cover should not be cancelled, modified or
allowed to expire
2.6.2
The Client shall be named as co-insured under all insurance policies taken out by
the Service Provider pursuant to Sub-clause2.6.1 of this clause GCC, except for the
Third-Party Liability, and the Service Provider’s Subcontractors shall be named as co-
insured under all insurance policies taken out by the Service Provider pursuant to Sub-
clause2.6.1 of this clause GCC. All insurers’ rights of subrogation against such co-
insured for losses or claims arising out of the performance of the Contract shall be
waived under such policies.
2.6.3
The Service Provider shall deliver to the Client certificates of insurance (or copies of
the insurance policies) as evidence that the required policies are in full force and
effect.
2.6.4
The Service Provider shall ensure that, where applicable, its Subcontractor(s) shall
take out and maintain in effect adequate insurance policies for their personnel and
vehicles and for work executed by them under the Contract, unless such Subcon-
tractors are covered by the policies taken out by the Service Provider.
2.6.5
If the Service Provider fails to take out and/or maintain in effect the insurance
referred to in Sub-clause2.6.1 of this clause GCC, the Client may take out and
maintain in effect any such insurance and may from time to time deduct from any
amount due to the Service Provider under the Contract any premium that the Client
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shall have paid to the insurer or may otherwise recover such amount as a debt due
from the Service Provider.
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2.6.6
Unless otherwise provided in the Contract, the Service Provider shall prepare and
conduct all and any claims made under the policies affected by it pursuant to this
GCC Clause and all monies payable by any insurers shall be paid to the Service
Provider. The Client shall give to the Service Provider all such reasonable assistance as
may be required by the Service Provider in connection with any claim under the
relevant insurance policies. With respect to insurance claims in which the Client’s
interest is involved, the Service Provider shall not give any release or make any
compromise with the insurer without the prior written consent of the Client. With
respect to insurance claims in which the Service Provider’s interest is involved, the
Client shall not give any release or make any compromise with the insurer without
the prior written consent of the Service Provider.
2.7 Force majeure

2.7.1
“Force Majeure” means an event which is beyond the reasonable control of a Party,
is not foreseeable, is unavoidable, and makes a Party’s performance of its
obligations hereunder impossible or so impractical as reasonably to be considered
impossible under the circumstances, and subject to those requirements, includes,
but is not limited to, war, riots, civil disorder, earthquake, fire, explosion, storm,
flood or other adverse weather conditions, strikes, lockouts or other industrial action
confiscation or any other action by Government agencies.
Force Majeure shall not include

(i) any event which is caused by the negligence or intentional action of a
Party or such Party’s Experts, Sub-consultants or agents or
employees, nor
(ii) any event which a diligent Party could reasonably have been expected to
both take into account at the time of the conclusion of this Contract,
and avoid or overcome in the carrying out of its obligations
hereunder.
2.7.2 No Breach of Contract

Force Majeure shall not include insufficiency of funds or failure to make any pay-
ment required hereunder. The failure of a Party to fulfill any of its obligations
hereunder shall not be considered to be a breach of, or default under, this Contract
insofar as such inability arises from an event of Force Majeure, provided that the
Party affected by such an event has taken all reasonable precautions, due care and
reasonable alternative measures, all with the objective of carrying out the terms and
conditions of this Contract.
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2.7.3 Measures to be Taken
A Party affected by an event of Force Majeure shall continue to perform its obliga-
tions under the Contract as far as is reasonably practical, and shall take all reason-
able measures to minimize the consequences of any event of Force Majeure.
A Party affected by an event of Force Majeure shall notify the other Party of such
event as soon as possible, and in any case not later than fourteen [14*] calendar days
following the occurrence of such event, providing evidence of the nature and cause
of such event, and shall similarly give written notice of the restoration of normal
conditions as soon as possible.
Any period within which a Party shall, pursuant to this Contract, complete any
action or task, shall be extended for a period equal to the time during which such
Party was unable to perform such action as a result of Force Majeure.
During the period of their inability to perform the Services as a result of an event of
Force Majeure, the Service Provider, upon instructions by the Client, shall either
(a) Demobilize, in which case the Service Provider shall be reimbursed for
additional costs they reasonably and necessarily incurred, and, if
required by the Client, in reactivating the Services; or
(b) Continue with the Services to the extent reasonably possible, in which
case the Service Provider shall continue to be paid under the terms of
this Contract and be reimbursed for additional costs reasonably and
necessarily incurred.
In the case of disagreement between the Parties as to the existence or extent of Force
Majeure, the matter shall be settled according to Clauses GCC Clause1.5 .
2.7.4
The party or parties affected by the event of Force Majeure shall use reasonable
efforts to mitigate the effect of the event of Force Majeure upon its or their per-
formance of the Contract and to fulfil its or their obligations under the Contract,
but without prejudice to either party’s right to terminate the Contract under GCC
Clause3.1.6 .
2.7.5
No delay or non performance by either party to this Contract caused by the occur-
rence of any event of Force Majeure shall
(a)constitute a default or breach of the Contract;
(b)(subject to GCC Clauses Clause3.1.3 , and Clause3.1.4 give rise to any claim for
damages or additional cost or expense occasioned by the delay or non performance,
if, and to the extent that, such delay or non performance is caused by the occurrence of
an event of Force Majeure.
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2.7.6
If the performance of the Contract is substantially prevented, hindered, or delayed
for a single period of more than sixty [60*] days or an aggregate period of more
than one hundred and twenty [120*] days on account of one or more events of Force
Majeure during the time period covered by the Contract, the parties will attempt to
develop a mutually satisfactory solution, failing which, either party may terminate
the Contract by giving a notice to the other. 5
2.7.7
In the event of termination pursuant to GCC Clause Clause3.1.6 , the rights and
obligations of the Client and the Service Provider shall be as specified in GCC
“Termination” Clause3.2 .
2.7.8
Notwithstanding GCC Clause3.1.5 , Force Majeure shall not apply to any obli-
gation of the Client to make payments to the Service Provider under this Contract.
5unless
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TERM, TERMINATION AND MODI-
FICATION OF CONTRACT
3.1 Term
3.1.1 Effectiveness of contract

This Contract shall come into force and effect on the date (the “Effective Date”) of
the Client’s notice to the Service Provider instructing the Service Provider to begin
carrying out the Services. This notice shall confirm that the effectiveness conditions, if
any, listed in the SCC have been met.
3.1.2 Commencement of Services

The Service Provider shall confirm availability of Key Experts and begin carrying
out the Services not later than the number of days after the Effective Date specified in
the SCC.
3.1.3
The Service Provider shall commence work within the period specified at Sub-
clause3.1.2 of this clause GCC, and the Service Provider shall thereafter proceed
with the work in accordance with the time schedule specified in the Implementation
Schedule in the Requirements Section and any refinements made in the Agreed and
Finalized Project Plan.
3.1.4
The Service Provider shall adhere to the timelines in the Implementation Schedule in
the Requirements Section and any refinements made in the Agreed and Finalized
Project Plan, or within such extended time to which the Service Provider shall be
entitled under GCC Clause3.1.5 (Extension of Time).
3.1.5 Extension of time

The time(s) specified in the Schedule of Implementation shall be extended if the
Service Provider is delayed or impeded in the performance of any of its obligations
under the Contract by reason of any of the following
(a) Any occurrence of Force Majeure as provided in GCC Clause “Force Majeure”
2.7 ;
(b) Default of the Client; or
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(c) Any other matter specifically mentioned in the Contract;
by such period as shall be fair and reasonable in all the circumstances and as shall
fairly reflect the delay or impediment sustained by the Service Provider.
3.1.6
Except where otherwise specifically provided in the Contract, the Service Provider
shall submit to the Project Manager a notice of a claim for an extension of the time,
together with particulars of the event or circumstance justifying such extension as
soon as reasonably practicable after the commencement of such event or
circumstance. As soon as reasonably practicable after receipt of such notice and
supporting particulars of the claim, the Client and the Service Provider shall agree
upon the period of such extension. In the event that the Service Provider does not
accept the Client’s estimate of a fair and reasonable time extension, the Service
Provider shall be entitled to refer the matter under “Settlement of Disputes” of
GCC Clause1.5 .
3.1.7
The Service Provider shall at all times use its reasonable efforts to minimize any
delay in the performance of its obligations under the Contract.
3.2 Termination
3.2.1 Expiration of contract

Unless terminated earlier pursuant to GCC Clause3.1 hereof, this Contract shall
expire at the end of such time period after the Effective Date as specified in the
SCC.
3.2.2 Termination by the Client

The Client may terminate this Contract in case of the occurrence of any of the
events specified in paragraphs 3.2.2(a) through 3.2.2(f) of this Clause. In such an
occurrence the Client shall give at least thirty [30*] calendar days’ written notice of
termination to the Service Provider in case of the events referred to in 3.2.2(a)
through 3.2.2(d); at least sixty [60*] calendar days’ written notice in case of the
event referred to in 3.2.2(e); and at least five (5*) calendar days’ written notice in case
of the event referred to in 3.2.2(f ) 1
(a) If the Service Provider fails to remedy a failure in the performance of its
obligations hereunder, as specified in a notice of suspension pursuant
to Clause GCC Clause3.2 ;
(b) If the Service Provider becomes (or, if the Service Provider consists of
more than one entity, if any of its members becomes) insolvent or
bankrupt or enter into any agreements with their creditors for relief of
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debt or take advantage of any law for the benefit of debtors or go into
liquidation or receivership whether compulsory or voluntary;
1
unless otherwise specified
in the SCC
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(c) If the Service Provider fails to comply with any final decision reached as a result of
arbitration proceedings pursuant to Clause GCC Clause1.5 ;
(d) If, as the result of Force Majeure, the Service Provider is unable to perform a
material portion of the Services for a period of not less than sixty [60*] calendar days;
2
(e) If the Client, in its sole discretion and for any reason whatsoever, decides to
terminate this Contract;
(f) If the Service Provider fails to confirm availability of Key Experts as required in
Clause GCC Clause3.1 .
Sub-Clause Furthermore, if the Client determines that the Service Provider has engaged in
corrupt, fraudulent, collusive, coercive or obstructive practices, in competing for or in
executing the Contract, then the Client may, after giving fourteen (14*) calendar days written
notice to the Service Provider, terminate the Service Provider’s employment under the
Contract. For the purposes of this Clause
(i)“corrupt practice” is the offering, giving, receiving or soliciting, directly or indirectly, of

anything of value to influence improperly the actions of another party;
(ii)“fraudulent practice” is any act or omission, including a misrepresentation, that knowingly

or recklessly misleads, or attempts to mislead, a party to obtain a financial or other benefit or to
avoid an obligation;
(iii)“collusive practice” is an arrangement between two or more parties designed to achieve an

improper purpose, including to influence improperly the actions of another party;
(iv)“coercive practice” is impairing or harming, or threatening to impair or harm, directly or

indirectly, any party or the property of the party to influence improperly the actions of a
party;
(v)“obstructive practice” is (aa) deliberately destroying, falsifying, altering or concealing of

evidence material to the investigation or making false statements to investigators in order to
materially impede an investigation by the Trust into allegations of a corrupt, fraudulent,
coercive or collusive practice; and/or threatening, harassing or intimidating any party to
prevent it from disclosing its knowledge of matters relevant to the investigation or from
pursuing the investigation; or (bb)acts intended to materially impede the exercise of the
Client’s inspection and audit rights provided for under5Clause “Service Provider’s
Responsibilities” GCC.
(g) If the Client, in its sole discretion and for any reasons whatsoever, decides to
terminate this contract.
2unless
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3.2.3 Termination by the Service Provider
The Service Provider may terminate this Contract, by not less than thirty [30*] calendar days’
written notice to the Client, in case of the occurrence of any of the events specified in
paragraphs (a) through (d) of this Clause.
(a) If the Client fails to pay any money due to the Service Provider pursuant to this
Contract and not subject to dispute pursuant to Clauses GCC1.5within forty- five
[45*] calendar days after receiving written notice from the Service Provider that such
payment is overdue. 3
(b) If, as the result of Force Majeure, the Service Provider is unable to perform a
material portion of the Services for a period of not less than sixty [60*] calendar days.
(c) If the Client fails to comply with any final decision reached as a result of arbi-
tration pursuant to Clause GCC
(d) If the Client is in material breach of its obligations pursuant to this Contract and has not
remedied the same within forty-five [45*] days (or such longer period as the Service
Provider may have subsequently approved in writing) following the receipt by the
Client of the Service Provider’s notice specifying such breach.
3.2.4 Termination of contract for failure to become effective

If this Contract has not become effective within such time period after the date of Contract
signature as specified in the SCC, either Party may, by not less than twenty two [22*] days
written notice to the other Party, declare this Contract to be null and void, and in the event of
such a declaration by either Party, neither Party shall have any claim against the other Party
with respect hereto. 4
3.2.5 Cessation of rights and obligations

Upon termination of this Contract pursuant to GCC Clause3.2 or GCC Clause
3.2.2 hereof, or upon expiration of this Contract pursuant to Clause 3.2.3, all rights and obligations
of the Parties hereunder shall cease, except
(i) such rights and obligations as may have accrued on the date of termination or
expiration,
(ii) the obligation of confidentiality set forth in Clause GCC1.6,
(iii) the Service Provider’s obligation to permit inspection, copying and auditing of their
accounts and records set forth in Clause Clause5.1 , and Clause5.1.3 any right which a
Party may have under the Applicable Law.
3.2.6 Cessation of Services

Upon termination of this Contract by notice of either Party to the other pursuant to Clauses 3.2.2
or GCC3.2.3, the Service Provider shall, immediately upon dispatch or receipt of such notice,
take all necessary steps to bring the Services to a close in a prompt and orderly manner and
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shall make every reasonable effort to keep expenditures for this purpose to a minimum. With
respect to documents prepared
3
unless otherwise specified in the SCC
4
by the Service Provider and equipment and materials furnished by the Client, the Service
Provider shall proceed as provided, respectively, by Clauses GCC Clause 5.1.7.
3.2.7 Payment upon Termination

Upon termination of this Contract, the Client shall make the following payments to the Service
Provider
(a) Remuneration for Services satisfactorily performed prior to the effective date of
termination, and reimbursable expenditures for expenditures actually incurred prior to
the effective date of termination; and pursuant;
(b) In the case of termination pursuant to paragraphs (d) and (e) of GCC Clause 3.2.2,
reimbursement of any reasonable cost incidental to the prompt and orderly
termination of this Contract, including the cost of the return travel of the Experts.
3.2.8 Disputes about Events of termination

If either party disputes whether an event specified in paragraphs under Sub-clause
3.2.2 or Sub-clause3.2.3 of this Clause GCC occurred, such party may, within forty-five [45*]
Days after receipt of notice of termination from the party, refer the matter to arbitration
pursuant to “Dispute Settlement”1.5 clause GCC hereof, and this contract shall be terminated
on account of such event except in accordance with the terms of any resulting arbitral award.
3.3 Modification
3.3.1 Permitted Modifications

Any modification or variation of the terms and conditions of this Contract, including any
modification or variation of the scope of the Services, may only be made by written agreement
between the Parties. However, each Party shall give due consideration to any proposals for
modification or variation made by the other Party.
In cases of substantial modifications or variations, the prior written consent of the Authority’s is
required.
3.3.2 Introducing a Change

Client shall have the right to propose, and subsequently require, the Project Manager to order the
Service Provider from time to time during the performance of the Contract to make any change,
modification, addition, or deletion to, in, or from the Service (interchangeably called “Change”),
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provided that such Change falls within the general scope of the work, does not constitute
unrelated work, and is technically practicable, taking into account the capability of the Service
Provider.
3.3.1
The Service Provider may from time to time during its performance of the Contract propose to
the Client (with a copy to the Project Manager) any Change that the Service Provider considers
necessary or desirable to improve the quality or efficiency of the Service. The Client may at its
discretion approve or reject any Change proposed by the Service Provider.
3.3.2
Notwithstanding Sub-clause3.3.2 and Sub-clause3.3.3 of this clause GCC, no change made
necessary because of any default of the Service Provider in the performance of its obligations
under the Contract shall be deemed to be a Change, and such change shall not result in any
adjustment of the Contract Price or the Time.
3.3.3 Assignment
Neither the Client nor the Service Provider shall, without the express prior written consent of
the other, assign to any third party the Contract or any part thereof, or any right, benefit,
obligation, or interest therein or hereunder, except that the Service Provider shall be entitled to
assign either absolutely or by way of charge any monies due and payable to it or that may
become due and payable to it under the Contract.
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PAYMENT
4.1 Price
4.1.1
The Contract Price shall be as specified in Article 2 (Contract Price and Terms of Payment) of
the Contract Agreement.
4.1.2
Payments under this Contract shall not exceed the ceilings in foreign currency and in local
currency specified in the SCC.
4.1.3
The Service Provider shall be deemed to have satisfied itself as to the correctness and
sufficiency of the Contract Price, which shall, except as otherwise provided for in the Contract,
cover all its obligations under the Contract.
4.2 Payment Terms
4.2.1
The Client shall pay to the Service Provider as specified in SCC
The Contract Price shall be paid in Indian Rupees as specified in the SCC.
4.2.2
No payment made by the Client herein shall be deemed to constitute acceptance by the Client of
any deliverable.
4.2.3
Payments shall be made promptly by the Client, but in no case later than sixty [60*] days after
submission of a valid invoice by the Service Provider. In the event that the Client fails to make
any payment by its respective due date or within the period set forth in the Contract, the Client
shall pay to the Service Provider interest on the amount of such delayed payment at the rate(s)
specified in the SCC for the period of delay until payment has been made in full, whether
before or after judgment or arbitration award.
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Mode of Billing and payments
Billings and payments in respect of the Services shall be made as follows
(a) Advance payment. Within the number of days after the Effective Date, the Client
shall pay to the Service Provider an advance payment as specified in the SCC. Unless
otherwise indicated in the SCC, an advance payment shall be made against an
advance payment bank guarantee acceptable to the Client in an amount (or
amounts) and in a currency (or currencies) specified in the SCC. Such guarantee (i) is
to remain effective until the advance payment has been fully set off, and
(ii) is to be in the form set forth in Appendix 5 , or in such other form as the Client shall have
approved in writing. The advance payments will be set off by the Client in equal instalments
against the statements for the number of months of the Services specified in the SCC until said
advance payments have been fully set off.
(b) The Itemized Invoices. As soon as practicable and not later than fifteen [15*] days
after the end of each calendar month during the period of the Services, or after the
end of each time interval otherwise indicated in the SCC, the Service Provider shall
submit to the Client, in duplicate, itemized invoices, accompanied by the receipts or
other appropriate supporting documents, of the amounts payable pursuant to
Clauses GCC 4.1 and GCC 4.2 for such interval, or any other period indicated in the
SCC. Separate invoices shall be submitted for expenses incurred in foreign currency
and in local currency. Each invoice shall show remuneration reimbursable expenses
separately.
(c) The Client shall pay the Service Provider’s invoices within sixty [60*] days after the
receipt by the Client of such itemized invoices with supporting documents. Only
such portion of an invoice that is not satisfactorily supported may be withheld
from payment. Should any discrepancy be found to exist between
actual payment and costs authorized to be incurred by the Service Provider, the
Client may add or subtract the difference from any subsequent payments. 1
(d) The Final Payment . The final payment under this Clause shall be made only after
the final report and a final invoice, identified as such, shall have been submitted by
the Service Provider and approved as satisfactory by the Client. The Services shall
be deemed completed and finally accepted by the Client and the final report and
final invoice shall be deemed approved by the Client as satisfactory ninety [90*]
calendar days after receipt of the final report and final invoice by the Client unless
the Client, within such ninety (90) calendar day period, gives written notice to the
Service Provider specifying in detail deficiencies in the Services, the final report or
final invoice. The Service Provider shall there- upon promptly make any necessary
corrections, and thereafter the foregoing process shall be repeated. Any amount
that the Client has paid or has caused to be paid in accordance with this Clause in
excess of the amounts payable in accordance with the provisions of this Contract
shall be reimbursed by the Ser- vice Provider to the Client within thirty (30) days
after receipt by the Service Provider of notice thereof. Any such claim by the Client
for reimbursement must be made within twelve (12) calendar months after receipt
by the Client of
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a final report and a final invoice approved by the Client in accordance with the above.
(e) Deductions. Deduction of penalties, damages for each invoice is allowed.
TDS. TDS will be deducted while clearing the payments.
(f) All payments under this Contract shall be made to the accounts of the Service
Provider specified in the SCC.
(g) With the exception of the final payment under (d) above, payments do not
constitute acceptance of the Services nor relieve the Service Provider of any
obligations hereunder.
4.2.4 Suspension
The Client may, by written notice of suspension to the Service Provider, suspend all payments to
the Service Provider hereunder if the Service Provider fails to perform any of its obligations
under this Contract, including the carrying out of the Services, provided that such notice of
suspension.
(i) Shall specify the nature of the failure, and
(ii) shall request the Service Provider to remedy such failure within a period not
exceeding thirty (30) calendar days after receipt by the Service Provider of such
notice of suspension.
Interest on Delayed Payments
If the Client had delayed payments beyond fifteen (15) days after the due date stated in Clause
GCC Sub-clause4.2.4(c) , interest shall be paid to the Service Provider on any amount due by,
not paid on, such due date for each day of delay at the annual rate stated in the SCC.
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4.3 Securities
4.3.1 Issuance of Securities

The Service Provider shall provide the securities specified below in favour of the Client at the
times and in the amount, manner, and form specified below.
4.3.2 Advance Payment Security

(a) As specified in the SCC, the Service Provider shall provide a security equal in
amount and currency to the advance payment and valid until the acceptance of all
the deliverables.
(b) The security shall be in the form provided in the Annexure-5 or in another form
acceptable to the Client. The amount of the security shall be reduced in
proportion to the value of the contract executed by and paid to the Service
Provider from time to time and shall automatically become null and void when the
full amount of the advance payment has been recovered by the Client. The way the
value of the security is deemed to become reduced and, eventually, voided is as
specified in the SCC. The security shall be returned to the Service Provider
immediately after its expiration.
4.3.3 Performance Security

(a) The Service Provider shall, within twenty-eight [28*] days of the notification of
Contract award, provide a security for the due performance of the Contract in the
amount and currency specified in the SCC.
(b) The security shall be a bank guarantee in the form provided in the Appendix-5, or it
shall be in another form acceptable to the Client.
(c) The security shall automatically become null and void once all the obligations of the
Service Provider under the Contract have been fulfilled, including, but not limited
to, any obligations during the Warranty Period and any extensions to the period.
The security shall be returned to the Service Provider no later than twenty-eight
(28) days after its expiration.
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4.4 Taxes and Duties
4.4.1
The Service Provider, Sub-consultants and Experts are responsible for meeting any and all tax
liabilities arising out of the Contract unless it is stated otherwise in the SCC. As an exception to
the above and as stated in the SCC, all local identifiable indirect taxes (itemized and finalized
at Contract negotiations) are reimbursed to the Service Provider or are paid by the Client on
behalf of the Service Provider.
4.4.2
If any tax exemptions, reductions, allowances, or privileges may be available to the Service
Provider, the Client shall use its best efforts to enable the Service Provider to benefit from any
such tax savings to the maximum allowable extent.
4.4.3
For the purpose of the Contract, it is agreed that the Contract Price specified in Article 2
(Contract Price and Terms of Payment) of the Contract Agreement is based on the taxes, duties,
levies, and charges prevailing at the date thirty (30) days prior to the date of proposal
submission(also called “Tax” in this GCC sub- Clause). If any Tax rates are increased or
decreased, a new Tax is introduced, an existing Tax is abolished, or any change in interpretation
or application of any Tax occurs in the course of the performance of the Contract, which was or will
be assessed on the Service Provider, its Subcontractors, or their employees in connection with
performance of the Contract, an equitable adjustment to the Contract Price shall be made to
fully take into account any such change by addition to or reduction from the Contract Price, as
the case may be.
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RESPONSIBILITIES
5.1Service Provider’s Responsibilities
5.1.1Standard of Performance
The Service Provider shall perform the Services and carry out the Services with all due diligence,
efficiency and economy, in accordance with generally accepted professional standards and
practices, and shall observe sound management practices, and employ appropriate technology and
safe and effective equipment, machinery, materials and methods. The Service Provider shall
always act, in respect of any matter relating to this Contract or to the Services, as a faithful
adviser to the Client, and shall at all times support and safeguard the Client’s legitimate interests
in any deal- ings with the third parties.
The Service Provider shall employ and provide such qualified and experienced Ex- perts and
Sub-Service Providers as are required to carry out the Services.
The Service Provider may subcontract part of the Services to an extent and with such Key
Experts and Sub-Service Providers as may be approved in advance by the Client.
Notwithstanding such approval, the Service Provider shall retain full responsibility for the
Services.
5.1.2
The Service Provider shall perform the Services in accordance with the Contract and the
Applicable Law and shall take all practicable steps to ensure that any of its Experts and Sub-
Consultants, comply with the Applicable Law.
The Client shall notify the Service Provider in writing of relevant local customs, and the Service
Provider shall, after such notification, respect such customs.
5.1.3 Service Provider to affiliate not to engage in certain activities

The Service Provider agrees that, during the term of this Contract and after its termination, the
Service Provider and any entity affiliated with the Service Provider, as well as any Sub-consultants
and any entity affiliated with such Sub-consultants, shall be disqualified from providing goods,
works or non-consulting services resulting from or directly related to the Service Provider’s
Services for the preparation or implementation of the project, unless otherwise indicated in the
SCC.
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5.1.4 Prohibition of conflicting activities
The Service Provider shall not engage, and shall cause its Experts as well as its Sub-Service
Providers not to engage, either directly or indirectly, in any business or professional activities that
would conflict with the activities assigned to them under this Contract.
5.1.5 Accounting, Inspection and Auditing

The Service Provider shall keep, and shall make all reasonable efforts to cause its Sub-
consultants to keep, accurate and systematic accounts and records in respect of the Services in
such form and detail as will clearly identify relevant time changes and costs.
The Service Provider shall permit and shall cause its Sub-consultants to permit, the authorities
and/or persons appointed by the authorities to inspect the Site and/or all accounts and records
relating to the performance of the Contract and the submission of the Proposal to provide the
Services, and to have such accounts and records audited by auditors appointed by the
authorities if requested by the authorities. The Service Provider’s attention is drawn to GCC
Clause2.4 which provides, inter alia, that acts intended to materially impede the exercise of
the authority’s inspection and audit rights provided for under this GCC Clause5.1 constitute a
prohibited practice subject to contract termination (as well as to a determination of ineligibility
under the authority’s prevailing sanctions procedures.)
5.1.6 Maintaining of records and reports

Unless otherwise indicated in the SCC, all reports and relevant data and information such as
maps, diagrams, plans, databases, other documents and software, supporting records or
material compiled or prepared by the Service Provider for the Client in the course of the Services
shall be confidential and become and remain the absolute property of the Client. The Service
Provider shall, not later than upon termination or expiration of this Contract, deliver all such
documents to the Client, together with a detailed inventory thereof. The Service Provider may
retain a copy of such documents, data and/or software but shall not use the same for purposes
unrelated to this Contract without prior written approval of the Client.
If license agreements are necessary or appropriate between the Service Provider and third parties
for purposes of development of the plans, drawings, specifications, designs, databases, other
documents and software, the Service Provider shall obtain the Client’s prior written approval to
such agreements, and the Client shall be entitled at its discretion to require recovering the
expenses related to the development of the program(s) concerned. Other restrictions about the
future use of these documents and software, if any, shall be specified in the SCC.
5.1.7 Equipment and materials furnished by the Client

Equipment, vehicles and materials made available to the Service Provider by the Client, or
purchased by the Service Provider wholly or partly with funds provided by the Client, shall be
the property of the Client and shall be marked accordingly. Upon termination or expiration
of this Contract, the Service Provider shall make available to the Client an inventory of such
equipment, vehicles and materials and shall dispose of such equipment, vehicles and materials in
accordance with the
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Client’s instructions. While in possession of such equipment, vehicles and materials, the Service Provider,
unless otherwise instructed by the Client in writing, shall in- sure them at the expense of the Client in an
amount equal to their full replacement value.
Any equipment or materials brought by the Service Provider or its Experts into the Client’s
country for the use either for the project or personal use shall remain the property of the
Service Provider or the Experts concerned, as applicable.
5.1.8
Other Service Provider responsibilities, if any, are as stated in the SCC.
5.2 Client’s Responsibilities

Unless otherwise specified in the SCC, the Client shall use its best efforts to
5.2.1
Assist the Service Provider with obtaining work permits and such other documents as shall be
necessary to enable the Service Provider to perform the Services.
5.2.2
Assist the Service Provider with promptly obtaining, for the Experts and, if appropriate, their
eligible dependents, all necessary entry and exit visas, residence permits, exchange permits
and any other documents required for their stay in the Client’s country while carrying out the
Services under the Contract.
5.2.3
Facilitate prompt clearance through customs of any property required for the Ser- vices and of
the personal effects of the Experts and their eligible dependents.
5.2.4
Issue to officials, agents and representatives of the Government all such instructions and
information as may be necessary or appropriate for the prompt and effective implementation
of the Services.
5.2.5
Assist the Service Provider and the Experts and any Sub-consultants employed by the Service
Provider for the Services with obtaining exemption from any requirement to register or obtain any
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permit to practice their profession or to establish themselves either individually or as a corporate
entity in the Client’s country according to the applicable law in the Client’s country.
5.2.6
Assist the Service Provider, any Sub-consultants and the Experts of either of them with
obtaining the privilege, pursuant to the applicable law in the Client’s country, of bringing into
the Client’s country reasonable amounts of foreign currency for the purposes of the Services or
for the personal use of the Experts and of withdrawing any such amounts as may be earned
therein by the Experts in the execution of the Services.
5.2.7 Access to facilities

The Client warrants that the Service Provider shall have, free of charge, unimpeded access to the
project site in respect of which access is required for the performance of the Services. The Client
will be responsible for any damage to the project site or any property thereon resulting from
such access and will indemnify the Service Provider and each of the experts in respect of
liability for any such damage, unless such damage is caused by the wilful default or negligence
of the Service Provider or any Sub-consultants or the Experts of either of them.
5.2.8 Counter personnel

The Client shall make available to the Service Provider free of charge such professional and
support counterpart personnel, to be nominated by the Client with the Service Provider’s
advice, if specified in SCC.
If counterpart personnel are not provided by the Client to the Service Provider as and when
specified in Appendix 1, the Client and the Service Provider shall agree on (i) how the affected
part of the Services shall be carried out, and (ii) the additional payments, if any, to be made by
the Client to the Service Provider as a result thereof pursuant to GCC clause 4.2.3 as specified.
Professional and support counterpart personnel, excluding Client’s liaison personnel, shall
work under the exclusive direction of the Service Provider. If any member of the counterpart
personnel fails to perform adequately any work assigned to such member by the Service Provider
that is consistent with the position occupied by such member, the Service Provider may request the
replacement of such member, and the Client shall not unreasonably refuse to act upon such
request.
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5.2.9 Services, facilities and Property of the Client
The Client shall make available to the Service Provider and the Experts, for the purposes of the
Services and free of any charge, the services, facilities and property described in the Terms of
Reference (Appendix 1) at the times and in the manner specified in said Appendix 1.
In case that such services, facilities and property shall not be made available to the Service
Provider as and when specified in Appendix 1, the Parties shall agree on
(i) any time extension that it may be appropriate to grant to the Service Provider for
the performance of the Services,
(ii) the manner in which the Service Provider shall procure any such services,
facilities and property from other sources, and
(iii) the additional payments, if any, to be made to the Service Provider as a result
thereof pursuant to Clause GCC 4.
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SUBJECT OF CONTRACT
6.1 Project Plan
6.1.1
In close cooperation with the Client and based on the Preliminary Project Plan included in the
Service Provider’s proposal/bid, the Service Provider shall develop a Project Plan
encompassing the activities specified in the Contract. The contents of the Project Plan shall be
as specified in the SCC and/or Requirements.
6.1.2
The Progress and other reports specified in the SCC shall be prepared by the Service Provider and
submitted to the Client in the format and frequency specified in the Requirements.
6.1.3
The Service Provider shall formally present to the Client the Project Plan in accordance with
the procedure specified in the SCC.
6.1.4
The Service Provider shall undertake to deliver in accordance with the Agreed and Finalized
Project Plan and the Contract.
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6.2 Documents Approval
6.2.1 Instructions and Specifications

(a)The Service Provider shall execute the work and the implementation activities necessary for
successful performance of the work in compliance with the provisions of the Contract or, where not
so specified, in accordance with good industry practice.
6.2.2 Codes and Standards

Wherever references are made in the Contract to codes and standards in accordance with which
the Contract shall be executed, the edition or the revised version of such codes and standards
current at the date of signing the Contract shall apply unless otherwise specified in the SCC.
During Contract execution, any changes in such codes and standards shall be applied after
approval by the Client.
6.2.3 Approval/Review of Documents by the Project Man- ager

(a) The Service Provider shall prepare and furnish to the Project Manager the
documents as specified in the SCC for the Project Manager’s approval or review.
Any part of the Service covered by or related to the documents to be approved
by the Project Manager shall be executed only after the Project Manager’s
approval of these documents. Sub-clause6.2.3(b) onwards of this clause GCC shall
apply to those documents requiring the Project Manager’s approval, but not to
those furnished to the Project Manager for its review only.
(b) Within fourteen [14*] days after receipt by the Project Manager of any document
requiring the Project Manager’s approval in accordance with Sub-clause 6.2.3(a) of
this clause GCC, the Project Manager shall either return one copy of the document
to the Service Provider with its approval endorsed on the document or shall
notify the Service Provider in writing of its disapproval of the document and the
reasons for disapproval and the modifications that the Project Manager proposes.
If the Project Manager fails to take such action within the fourteen [14*] days,
then the document shall be deemed to have been approved by the Project
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(c) The Project Manager shall not disapprove any document except on the grounds that
the document does not comply with some specified provision of the Con- tract or
that it is contrary to good industry practice.
(d) If the Project Manager disapproves the document, the Service Provider shall
modify the document and resubmit it for the Project Manager’s approval in
accordance with Sub-clause6.2.3(b) of this clause GCC. If the Project Man- ager
approves the document subject to modification(s), the Service Provider shall
make the required modification(s), and the document shall then be deemed to
have been approved, subject to Sub-clause6.2.3(e) of this clause GCC. The
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procedure set out in Sub-clause6.2.3(a) through Sub-clause
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6.2.3(d) of this clause GCC shall be repeated, as appropriate, until the Project Manager approves
such documents.
(e) If any dispute occurs between the Client and the Service Provider in connection
with or arising out of the disapproval by the Project Manager of any document
and/or any modification(s) to a document that cannot be settled between the
parties within a reasonable period, then, the Project Manager shall give
instructions as to whether and if so, how, performance of the Con- tract is to
proceed. The Service Provider shall proceed with the Contract in accordance
with the Project Manager’s instructions, provided that after the dispute
resolution, the Term of contract shall be extended accordingly.
(f) The Project Manager’s approval, with or without modification of the document
furnished by the Service Provider, shall not relieve the Service Provider of any
responsibility or liability imposed upon it by any provisions of the Contract except
to the extent that any subsequent failure results from modifications required by
the Project Manager or inaccurate information furnished in writing to the Service
Provider by or on behalf of the Client.
(g) The Service Provider shall not depart from any approved document unless the
Service Provider has first submitted to the Project Manager an amended document
and obtained the Project Manager’s approval of the document, pursuant to the
provisions of this Clause6.2.3 of this clause GCC.
6.2.4 Inspections
The Client or its representative shall have the right to inspect any of the ongoing
works/activities, at any location.
6.2.5
The Client shall issue an acceptance certificate against each successful deliverable as per the
implementation schedule and as further detailed in the SCC.
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6.3 Personnel
6.3.1 Description of personnel

The title, agreed job description, minimum qualification and time-input estimates to carry out
the Services of each of the Service Provider’s Key Experts are described in Appendix 2.
If required to comply with the provisions, adjustments with respect to the estimated time-
input of Key Experts set forth in Appendix 2 may be made by the Service Provider by a
written notice to the Client, provided
(i) That such adjustments shall not alter the original time-input estimates for any
individual by more than 10 percentage or one week, whichever is larger; and
(ii) That the aggregate of such adjustments shall not cause payments under this
Contract to exceed the ceilings set forth.
If additional work is required beyond the scope of the Services specified in Appendix 1, the
estimated time-input for the Key Experts may be increased by agreement in writing between
the Client and the Service Provider. In case where payments under this Contract exceed the
ceilings set forth, the Parties shall sign a Contract amendment.
6.3.2 Replacement of personnel

Except as the Client may otherwise agree in writing, no changes shall be made in the Key
Professional Staff. Notwithstanding the above, the substitution of Key Professional Staff
during Contract execution may be considered only based on the Service Provider’s written
request and due to circumstances outside the reasonable control of the Service Provider. No Key
Professional shall be replaced more than once in the project duration.
6.3.3 Approval of personnel

If during execution of the Contract, additional Key Experts are required to carry out the
Services, the Service Provider shall submit to the Client for review and approval a copy of
their Curricula Vitae (CVs). If the Client does not object in writing (stating the reasons for the
objection) within twenty two [22*] days from the date of receipt of such CVs, such additional
Key Experts shall be deemed to have been approved by the Client.
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The rate of remuneration payable to such new additional Key Experts shall be
based on the rates for other Key Experts position which require similar qualifications and
experience.
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6.3.4 Removal and / or Replacement of personnel
(a) Except as the Client may otherwise agree, no changes shall be made in the key
personnel. If, for any reason beyond the reasonable control of the Service Provider
it becomes necessary to replace any of the personnel, the Service Provider shall
forthwith provide as a replacement a person of equivalent or better
qualifications.
(b) If Client
(i) finds that any of the personnel has committed serious misconduct or has been
charged with having committed a criminal action, or
(ii) has reasonable cause to be dissatisfied with the performance of any of the
personnel, then the Service Provider shall, at the Client’s written request
specifying the gourds therefore, forthwith provide as a replacement a person
with qualification and experience acceptable to the Client.
(c) Any of the personnel provided as a replacement under sub-clauses (a) and (b)
above, the rate of remuneration applicable to such person, shall be subject to the
prior written approval by the Client except as the Client may otherwise agree.
(d) Except as the Client may otherwise agree,
(i) the Service Provider shall bear all additional travel and other costs arising out of
or incidental to any removal and/or replacement, and
(ii) the remuneration to be paid for any of the Experts provided as a replacement
shall not exceed the remuneration which would have been payable to the
Experts replaced or removed.
6.3.5 Working Hours, Overtime, Leave etc

Any taking of leave by Key Experts shall be subject to the prior approval by the Service
Provider who shall ensure that absence for leave purposes will not delay the progress and or
impact adequate supervision of the Services.
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Special Conditions of Contract
1General Provisions And Interpretation 1.1:

Definitions
1.1.1General
1.1.1(i): Applicable Law means the laws prevalent in republic of India shall govern this
Contract.
1.1.1(ii) The Client is: The Commissioner, APCRDA
The Project Manager is: Director – Information Systems, APCRDA.
1.1.2(vii) The Service Provider’s Representative is:
Name: [ insert: name and provide title and address further below, or state “to be nominated
within of the Effec
Title:[if appropriate, insert: title]
1.1.5(vi) The Contract shall be for a period of 36 months.
1.3 : Representatives
1.3(a) Authorized representative of client:
1.3.1 Project Manager Extensions and /or Limitations:
No additional extensions and/ or limitations.
1.3.2 Service Provider’s Representative’s Extensions and/or Limitations:
1.4 Notices Address of the Project Manager :
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Director – Information Systems, APCRDA
Lenin Center, Governor Pet, VIJAYAWADA- 520002. ANDHRA PRADESH - INDIA.
Fallback address of the Client:
APCRDA
Lenin Center, Governor Pet , VIJAYAWADA - 520002 . ANDHRA PRADESH - INDIA.
Address of the Service Provider’s Representative: 1)
Fallback address of the Service Provider 2) .
as appropriate, insert: personal delivery, postal, cable, telegraph, telex, facsimile, electronic
mail, and/or EDI protocol
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1.5 Dispute Settlement
(i) Conciliation
Any dispute between the Client and a Service Provider arising in connection with the present
Contract shall be referred to arbitration in accordance with the Applicable law. The arbitration
shall be held in accordance with the Rules of Arbitration of the International Centre for
Alternative Dispute Resolution, New Delhi, or such other rules as may be mutually agreed by
the Parties, and shall be subject to the provisions of the Arbi- tration and Conciliation
Act,1996.
Disputes shall be settled in accordance with the following provisions:
If any dispute arises between the parties hereto during the subsistence of this Contract
Agreement or thereafter, in connection with the validity, interpretation, implementation or
alleged breach of any provision of this Agreement, then the parties shall refer such dispute to their
respective higher authorities the Chief Executive Officer, Client and the Chief Execu- tive Officer
of the Service Provider Organization/Company or a substitute thereof for amicable settlement.
In the event that both the Chief Executive Officers or a substitute thereof are unable to resolve
the dispute within thirty (30) days of it being referred to them, then either Party may refer the
dispute for resolution to a sole arbitrator who shall be jointly appointed by both parties, or, in
the event that the parties are unable to agree on the person to act as the sole arbitrator within 30
days after any party has claimed for an arbitration in written form, by three arbitrators, one to
be appointed by each party with power to the two arbitrators so appointed, to appoint a third
arbitrator. The matter shall be referred to arbitration in accordance with the provisions of
Arbitration and Conciliation Act.
(ii) Arbitration
Any Dispute which is not resolved amicably by conciliation, as provided above, shall be finally
decided by reference to arbitration by an Arbitral Tribunal appointed as stated above. Such
arbitration shall be held in accordance with the Rules of Arbitration of the International Centre
for Alternative Dispute Resolution, New Delhi, or such other rules as may be mutually agreed
by the Parties, and shall be subject to the provisions of the Arbitration and Conciliation
Act,1996. The venue of such arbitration shall be Vijayawada and the language of arbitration
proceedings shall be English.
The arbitrators shall make a reasoned award (the “Award”). Any Award made in any arbitration
held pursuant to the settlement of disputes shall be final and binding on the Parties as from the
date it is made, and the Service Provider and the Client agree and undertake to carry out such
Award without delay.
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The Service Provider and the Client agree that an Award may be forced against the Service
Provider and/or the Client, as the case may be, and their respective assets wherever situated.
This Agreement and the rights and obligations of the Parties shall remain in full force and effect,
pending the Award in any arbitration proceedings hereunder.
(iii) Miscellaneous
In any arbitration proceeding hereunder:

(a) Proceedings shall, unless otherwise agreed by the Parties, be held in
Vijayawada;
(b) English language shall be the official language for all purposes; and
(c)The decision of the sole arbitrator or of a majority of the arbitrators
(or of the third arbitrator if there is no such majority) shall be final and binding and shall be
enforceable in any court of competent ju- risdiction, and the Parties hereby waive any objections
to or claims of immunity in respect of such enforcement.
1.6 Copyright, Confidential Information, and Ownership
1.6.6 Persons, topics, and conditions for which the confidentiality clause does not apply-Not
Applicable
1.6.8 The Government of Andhra Pradesh shall have complete access to all types
of technical and / or financial information it obtains or develops with respect to
the Service Provider and its Information Technologies, unless the deployed
technology is proprietary to the bidder / such third party.
1.6.9 Restriction about the future use, if any: Modules specifically developed
for CRDA shall not be used without the prior written consent of the Client.
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2 GUARANTEES,LIABILTIES,INDEMNITES, INSURANCE AND RISKS
2.1.2Triggering of Liquidated Damages
2.1.2(a) Liquidated damages : If the successful bidder fails to execute the work as per schedule
the delay will be as per SLA mentioned in Appendix 4.
2.4.1 Limitation of Liabilities : The Service Provider’s liability under this Contract shall be upto
one time the contract price as determined under the Applicable Law. The Client reserves the
right to terminate the Contract before this limit, as specifed under the SLA, enclosed in
Appendix 4.
2.6.1 The Service Provider shall maintain professional indemnity insurance cover of an amount
not less than three times the Contract Price.
At the request of the Client, or its representatives, the Service Provider shall provide evidence
showing that such insurance has been taken out and maintained and that current premiums
have been paid.
3. TERMINATION AND MODIFICATION OF CONTRACT
3.1 Term
3.1.1 Effectiveness conditions -
All the resources under the contract shall be deployed as per the Contract Conditions.
3.1.2 Commencement of Services The Service Provider shall commence

work within 15 days from the Effective Date.
3.2Termination
3.2.1Expiration of Contract and extension The contract shall terminate at the end of 36 months
from the Effective Date and can be extended for a maximum period of 12 months at one time,
not more than twice subject to approval by the authority.
3.2.3 Termination of Contract for Failure to Become Effective
The time from the date of signing of contract shall be thirty (30) days.
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4PAYMENT
4.1 Price
4.1.1 Contract price shall not exceed 130% of the agreement value in case of
additional services being entrusted to the Service Provider during the course of
the contact. Additional service shall be paid at the same rates specified in the
Price Schedule at Appendix 6.
4.1.2 Currency Ceiling - The Foreign currency ceiling shall be taken as the
value of dollar up to 4th decimal as on 15th day prior to last date of bid
submission
4.2 Payment Terms
(1) Subject to the provisions of GCC Clause (Terms of Payment), the Client shall
pay the Contract Price to the Service Provider according to the manner
specified below.
(A.) All payments are linked to the successful completion of deliverables certified by the client.
The payment schedule applicable is provided in Appendix 8.
(B.) In case the total number of licenses utilized by the client are higher / lesser than the
number of licenses provided in Appendix 6, the contract fee will be subject to a pro-rata
variation as per Appendix 6.
(C.) In case of variation in the manpower deployment requirements subsequent to the Go-
Live certification by the Client, the Contract fee will be subject to variation as per Appendix 6.
(D.) The payment against training would be made subsequent to the satisfactory completion
of the training session.
(2) All penalties arising as a result of terms mentioned in the SLA will be
deducted before payment.
(3)All payments are subject to deduction of TDS as per applicable rules.
(4) Subsequent to the exercise of any variation, if there is an excess /
shortcoming in the amount paid, such adjustments would be made in the
subsequent bill.
4.2.4 Mode of Billing and Payments: (a) Advance payments: No advance payments
would be made by the Client. All monetary transaction shall be in Indian Rupees.
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4.3 Securities
4.3.2 Advance Payment Security Not Applicable.
4.3.3 Performance Security Performance Security equivalent to 5 (five) percent

of the Contract price shall be furnished as per the terms set in the Clause 4.3.3
of GCC, in the form of a Bank Guarantee substantially in the
form specified in Appendix 5 of the contract. For the successful bidder the Performance
Security will be retained by Client until the completion of the assignment by the Service
Provider. 50 percentage of the Performance Security shall be released upon the completion of
the contract and its acceptance by the Client and the remaining 50 percentage shall be released
after 1 Year from the date of completion. This 1 year period shall be termed as the ”warranty
period”.
(Refer - Appendix 5 of Volume-II)
4.3.3Advance Payment Security Not Applicable

5Special Conditions of Responsibilities
5.1.8Service Provider’s responsibilities
(1)Limitation of Obligations:
(2)Accounting, Inspecting and Auditing
Specific bases: None
5.2.7 Details of Access to Facilities
The Service Provider shall have access to all the facilities required to perform the services
mentioned in Vol-I Scope of the RFP document.
5.2.8 Details of Counter Personnel:
Not applicable.
6SUBJECT OF CONTRACT
6.1 Project Plan
(1) Project Plan shall be Appendix-2.
(2) Apart from the deliverables mentioned the Project Plan, the Service Provider shall
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submit progress report to the client as and when requested.
Note: Other reports may be needed to monitor Contract performance/progress, as specifed in the
SLA and Scope.
6.2 Documents Approval6.2.2Codes and Standards
The Methodological Quality Standards adopted shall be as mentioned in Volume- I, Scope of

Services.
6.2.3Approval/Review of Technical Documents by the

Project Man- ager
The list of documents shall be:[Insert:relevant codes if any] (1)Project Plan.

(2) Staff deployment and roaster of staff.
(3) Document containing personnel replacements.
(e) As Per GCC 6.2.5 Acceptance Certificate Issuance Details: Upon receipt of every
deliverable from the Service Provider, the Project incharge from APCRDA, shall
issue the certificate of acceptance.
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APPENDIX 1 DESCRIPTION OF THE SERVICES
[Give detailed descriptions of the Services to be provided; Implementation schedule- dates for
completion of various tasks; place of performance for different tasks; specific tasks to be approved
by Client etc.]
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APPENDIX 2 PROJECT PLAN
(WITH DELIVERABLES AND DELIVERY SCHEDULE)
[List format, frequency and contents of deliverables and reports; persons to receive them; dates
of submission;]
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APPENDIX 3 KEY PERSONNEL
Propose alternative management and implementation arrangements requiring different key
personnel, whose experience records should be provided.
1. Title of position
Name of prime candidate
Name of alternate candidate
4. Title of position—etc.
Position Candidate [] Prime [] Alternative

Candidate Name of candidate Date of Birth
Informa- tion
Professional Qualifications
Present Name of Employer
Employ- ment
Address of Employer
Telephone Contact (Manager/personal offi-

cer)
Fax Telex
Job title of candidate Years with present Employer
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Summarize professional experience over the last twenty years, in reverse chronological order.
Indicate particular technical and managerial experience relevant to the project.
From To Company/Project/Position/Relevant technical and

management experience
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APPENDIX 4
Service Level Requirements/ Agreement
Introduction
The purpose of this section is to define the minimum levels of service expected to be provided
by the Service Provider; define the target levels for those services and the measures for
demonstrating performance against those targets. For purposes of this Service Level Agreement,
the definitions and terms as specified along with the following terms shall have the meanings
set forth below:
Definitions
Service Name The type of service that APCRDA expects the Service Provider to provide
Service definition A description of the service and its major components provided by the Service
Provider & APCRDA. The definition includes a broad outline of the service.
Targeted service level The standard of service expected in delivery of the described services.
This is expressed in terms of scheduled hours of service, availability, reliability, serviceability
and response time, to the extent each term is applicable and relevant to the services unless
stated otherwise, as set forth in this document.
Scheduled hours of service Scheduled hours of service are defined in terms of the hours within a
day, or days within a larger period, during which the system or service should be available. For
the purpose of this Service Level Agreement the following definitions are used:
Availability The availability of systems or services is a measure of the length of time the
systems or services are available to APCRDA or users of the deployed system, and would be
assessed as the proportion of the Scheduled Hours of Service that a service is actually available,
measured over each specified period.
Availability means the applications for which the Service Provider is responsible hereunder, are
available for use by all user groups. Loss of service availability (an Outage) would be deemed
to have occurred when the system or a defined component of the system is unavailable.
APCRDA may require services to be available outside Scheduled Hours of Service and at
times and for reasons which cannot be specified in advance. To cover this need, the Service
Provider agrees to provide services of short duration outside Scheduled Hours of Service by
prior arrangement at mutually agreed times.
ServiceAvailability = (ActualServiceHoursDelivered / ScheduledServiceHours) * 100%
The actual number of Service Hours delivered by the Service Provider may be less than the Scheduled number as
a result of downtime caused, for example, by the failure of hardware, the failure of application software or un-
scheduled maintenance. The total application system downtime experienced by APCRDA during a period is the
number of Service Hours lost by the site as a result of outages.
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The actual level of service delivered is calculated by subtracting the Total Downtime (the
number of Service Hours lost as a result of downtime/application server unavailability) from the
Scheduled number of Service Hours.
ServiceAvailability = ((Schedule
The Service Provider will measure Service Availability, and data regarding system downtime
will be collected automatically by the Service Provider.
Service Availability will be reported on a regular basis. The figures for actual and planned
service hours will then be aggregated to calculate service availability over longer periods and to
allow a rolling average to be calculated. Calculated service availability statistics will be used as
inputs to Service Re- view Meetings between the APCRDA and the Service Provider.
Scheduled Downtime Time agreed between APCRDA and the Service Provider during which
the system may be made purposefully unavailable to users to enable maintenance to be
performed. The maximum scheduled downtime for preventive maintenance allowed is 2 hours
(1:00 am to 3:00 am on Sundays) each month. The Service Provider should notify 7 days in
advance of the scheduled downtime or else it will not be classified as scheduled downtime.
Downtime The time period for which the specified services / components are not available to
APCRDA and excludes the scheduled downtime planned in advance.
Helpdesk Support A Helpdesk operational during Working hours would be deployed during
the Operations and Maintenance period which would handle fault reporting, Trouble Ticketing
and related enquiries during the contract.
Incident Any event/abnormality in the functioning of an equipment or while providing a

service that might lead to disruption in normal operations is termed as an incident.
Problem Severity Severity is determined by the scope or impact of the problem. Assignment of
severity ratings by the Service Provider will be on the basis of the best possible assessment of
the problem by the Service Provider.
Escalation Process The severity ratings defined in the table below correspond to the basic level of
service required by APCRDA. These definitions may not be appropriate in certain
circumstances where a problem has the potential to cause APCRDA significant damage to its
business or reputation and in such cases a higher severity rating may be requested and
authorized by the project management team and negotiated and agreed with the Service
Provider. Alternatively, APCRDA may negotiate with the Service Provider for provision of a
dedicated problem resolution support service on stand-by, either during or outside core
business hours, for a limited period.
Response Time The response time is defined as the time taken by the Service Provider to
confirm to the person that originated the call, either by phone or e-mail that the problem is
being attended to.
Resolution Time, Resolution Time Matrix The time taken (after the incident has been reported
at the helpdesk), in resolving (diagnosing, troubleshooting and fixing) or escalating (to the
second level or to respective Vendors, get- ting the confirmatory details about the same from
the vendor and conveying the same to the end user), the services related troubles during the
first level escalation.
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Definition Response Resolution
Severity 1 Less than 20 minutes. Less than 4 hours when
re-
The loss of any basic service or sys ported during core
hours
tems, affecting: Less than 8 hours when
re-
- The entire application ported outside core
business
- The majority of users across mul- hours.
tiple locations.
Severity 2 Less than 2 hour Less than 1 business
day
The loss of any basic service or sys- during core business
tems, affecting: hours.
- Less than 3 hours outside core
business hours.
- All users in one or a few locations.
Severity 3 Less than 6 hours Less than 2 business
days
- The loss of any basic service or during core business for at least 90% of cases
re-
systems affecting some people in a hours (i.e. half day) ported either during or
out-
location. side core business
hours.
- The loss of any non-critical service
affecting some people in one or all
location.
Severity 4 Less than 2 business Less than 4 business
days
The loss of any non-critical service days. for at least 90% of cases
re-
affecting a single user or several ported either during or
out-
users. side core business
hours.
In case the service provider fails to adhere to these resolution times, the Client is free to
undertake the resolution at its own cost and deduct such amount from the Service provider’s
bill.
Base Measures The measure of performance standards for service levels or supporting
measures which the computation formula of the measure may depend upon.
Data Source The source from which the data is collected including the available system tools
for measurement.
Measurement Period/Reporting Frequency The period of time over which availability,

reliability, serviceability and response time will be measured and reported.
Success Factor(s) The underlying factors that drive the measure towards a desirable level
System Response and Measurement The System’s response will be assessed from the time a
user presses the ‘enter’or ‘function’key, to the return of control from the system to the user.
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For all reports generated in foreground, the time measured will be the period between pressing
the ‘enter’or ‘function’key (to start processing), and the time the first full screen of data is
completed and control returned to the user.
For all background reports, the time measured will be between pressing the ‘enter’or
‘function’key (to start the report processing), and the time the first screen is available for
viewing or printing on the file server.
These response times consist of two parts: processing time and transmission time. Measurement
of response times will be by stopwatch and/or any software measurement tools available on the
system.
Responsibility for Measurement The party designated as being responsible for collecting
measurement details. In all cases where the Service Provider is responsible for an activity
according to this Service Level Agreement, the Service Provider is also responsible for assessing
and reporting its performance in the manner specified elsewhere in this document. The Service
Provider shall ensure that all the SLA measurement tools are in place as and when the same
become applicable.
Measurement Method The definition of how the performance of the service is to be measured
and/or calculated as set forth in the Performance Metric for the applicable service level. This
section also includes, where applicable, points of measurement collection. The Service Provider
will have to develop additional scripts (if required) for capturing the required data for SLA
reporting. This tool should generate the SLA monitoring report on a fortnightly basis unless
stated otherwise.
Service Level Violation If the Service Provider fails to meet the Minimum Ser- vice Levels as
reported on a Fortnightly basis for a particular Service Level for which he is responsible, it would
be considered as Service Level violation.
Service Level Reporting The Service Provider will submit the Performance Re- port on a
Fortnightly basis to the APCRDA’s project management team based on the availability &
performance measurements carried out by the Service Provider and will include the summary
of all incidents reported and the associated performance for that period
Service Level Review Meetings To coincide with the regular production of information
covering the performance of the Service Provider against target levels of service there would be
a Fortnightly meeting between representatives of the Service Provider and APCRDA’s project
management team to review the service being provided. The objective of the service level review
meeting is to ensure that all relevant information affecting service provision is exchanged. The
service level review should not be seen as a substitute or replacement for normal informal
dialogue.
Security breach Any incident where in system compromised or any case wherein data theft
occurs (including internal incidents)
Steering Committee The Steering Committee would consist of nominated members from
APCRDA.
Each service level review meeting agenda should include the following items:
A.A review of the service performance against agreed targets in the period since the last
meeting
B.The status of specific service issues raised or outstanding at the previous meeting
C.A review of work-in-progress against long-standing service problems or issues to be resolved
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D.Any new problems or issues
E.Identification of any discernable trends
F.Any action points required for the next meeting
G.Any longer term plans required
H.Any minor changes required to the services, service levels or the agreement
Such meetings will normally be held on a Fortnightly basis or at periods agree- able to all the
parties and will be convened by the Service Provider. After the Go-Live of the software solution,
the frequency of the review meetings may be reconsidered.
Violations and Associated Penalties

a. The primary intent of Penalties is to ensure that the system performs in accordance
with the defined service levels. Penalties are not meant to be punitive or,
conversely, a vehicle for additional fees.
b. Fortnightly, monthly and quarterly performance evaluation will be conducted.
Penalty Calculations
A.The performance will be measured for each of the defined service level metric against the
minimum / target service level requirements and the violations will be calculated accordingly.
B.The number of violations in the reporting period for each level of severity will be totalled and
used for the calculation of Penalties.
C.If Service Provider feels that penalty imposed on him during a particular period is
unjustified/ attributed to uncontrollable reasons, then the Service Provider will have the
liberty to approach the APCRDA/Nodal Officer for arbitration/ waiver. The nodal officer will
further his recommendation to the Steering Committee for a decision. Till the time, the decision
is taken, it will be considered as a penalty only. In process, if Service Provider has to pay some
extra amount, the same would be adjusted during consequent payments.
D.Decision of the steering committee will be deemed final in any such, above mentioned
arbitrations.
E.It is to be noted that if the overall penalty applicable for any month during the term of the
contract exceeds 25% or if the overall penalty applicable for any quarter during the term of the
contract is above 15% ; then APCRDA shall have the right to terminate the contract or impose a
change in Key Personnel deployed on the project.
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Proposed Service Level Targets
Sl.no. Service Baseline Lower Performance Violation level agreements Basis of measure- Remarks
Metric Pa- ment
rameters
Metric Metric Deduction Metric Deduction
1 Delivery of As per dates One week af- 0.05% of > 1 week af- 0.1% of Dates for delivery of Interest of 5% will
reports / mentioned in ter due date Project cost ter the due Project cost, reports as mentioned in have to be paid by
deliverables Con- per deliv- date for every Contract / Project plan the Ser- vice
tract and/or erable / week of Provider is case
mutually report delay the penalty is
agreed upon greater than
in Project payment sched-
Plan ule
2 Average Up- 99.9% Less than Rs.1,00,000 Less than Rs.2,00,000 Server logs and auto-
time of ap- 99.9% 99% matic reports gener-
plication in a ated
month
3 Response time 15 minutes 95% within 15 0.05% of 90% within 15 0.1% of contract Logs maintained by
3
7
minutes contract fee minutes fee Service provider
4 Resolution As per Greater Rs.1000 per Resolution Rs.2000 per Incident logging sys-
of Severity 1 Resolution than time hour delay time greater hour delay tem
incident Time Matrix provided in than 3 times
(RTM) RTM as provided in
RTM
RTM
Sl.no. Service Baseline Lower Performance Violation level agreements Basis of measure- Remarks
Metric Pa- ment
rameters
Metric Metric Deduction Metric Deduction
6 Resolution of As per Greater than Rs.250 per Resolution Rs.500 per Incident logging sys-
Severity 3 Resolution time hour delay time greater hour delay tem
(RTM) RTM as provided
in RTM
RTM
8 Go-Live of As provided Delay of 0.5% of con- Delay of 1% of con- Months taken after The application
software in Appendix 8 up to tract price more tract price the beginning of the should be tested
1 than 1 per month assignment to develop for desired func-
month month of delay and test the tionalities, secu-
application at the Data rity and com-
center by the pleteness
Operator, not including
softwate audit by TPA
4
7
Sl.no. Service Baseline Lower Violation level Basis of Remarks
Performance agreements measurement-
Metric Pa- Metric Metric Deduction Metric Deduction
rameters
9 MIS Reports Time takenfor More than 10 Rs.500 per More than 1 Rs.1000 per Measured by the The ProjectManager
submis-sion of working days day per month day per re- Project Manager may insist on addi-
MIS reports as report. port. tional reporting
requested by software / re-
the Project placement of
Manager on personnel in case of
operations, recurrence of default
Service / delay in submission
delivery and of such documents.
other aspects
of the project.
5
7
(Such re-
quests to be
only made
twice a
month.)
10 Latency – Shall be less Greater than 4 1% of Greater than 8 1% of Tools deployed
time taken than 4 hours hours, less than 8 contract hours contract by Service
for overall hours price price provider
document
storage to be
stored in
mirror
storage
11 Maximum Shall be less Greater than 4 0.5% of Tools deployed
Data than 4 hours hours monthly by Service
Restoration payment provider
time
12 Security No breach For each breach/data theft, penalty In case of serious breach of Reported
breach will be levied as per following criteria. security wherein the data is stolen incidents
including Any security incident detected INR 5 or corrupted, Client reserves the
Data theft / Lakhs right to terminate the contract,
and hold the service provider
loss /
liable for damages.
corruption
APPENDIX 5
Bank Guarantee for Performance Security
To
The Commissioner,
Andhra Pradesh Capital Region Development Authority (APCRDA), Lenin Centre,

Governorpet, Vijayawada - Web: www.crda.co.gov.in
In consideration of Commissioner acting on behalf of the Andhra Pradesh Capital

Region Development Authority of Andhra Pradesh (hereinafter referred as the “Au-
thority”, which expression shall, unless repugnant to the context or meaning thereof,
include its successors, administrators and assigns) awarding to . . . . . . . . . . . . . . . . . . ..,
having its office at . . . . . . . . . . . . . . . . . . .. (hereinafter referred as the “Service Provider”
which expression shall, unless repugnant to the context or meaning thereof, include its
successors, administrators, executors and assigns), vide the Authority’s Agree-
ment no. . . . . . . . . . . . . . . . . . . . dated . . . . . . . . . . . . . . . . . . .. valued at Rs. . . . . . . . . . . . . . . . . . . ..
(Rupees . . . . . . . . . . . . . . . . . . ..), (hereinafter referred to as the “Agreement”) the as-
signment for consultancy services in respect of the . . . . . . . . . . . . . . . . . . . . . . Project, and

the Service Provider having agreed to furnish a Bank Guarantee amounting to Rs. . . . . .
. . . . . . . . . . . . . .. (Rupees . . . . . . . . . . . . . . . . . . ..) to the Authority for performance of the
said Agreement.
A.We, . . . . . . . . . . . . . . . . . . .. (hereinafter referred to as the “Bank”) at the request of the

Service Provider do hereby undertake to pay to the Authority an amount not exceeding
Rs. . . . . . . . . . . . . . . . . . . . . . (Rupees . .
against any loss or damage caused to or suffered or would be caused to or suffered by

the Authority by reason of any breach by the said Service Provider of any of the terms
or conditions contained in the said Agreement.
B.We, . . . . . . . . . . . . . . . . . . .. (indicate the name of the Bank) do hereby undertake to pay

the amounts due and payable under this Guarantee without any demur, merely on a
demand from the Authority stating that the amount/claimed is due by way of loss or
damage caused to or would be caused to or suffered by the Authority by reason of
breach by the said Service Provider of any of the terms or conditions contained in the
said Agreement or by reason of the Service Provider’s failure to perform the said
Agreement. Any such demand made on the bank shall be conclusive as regards the
amount due and payable by the Bank under this Guarantee. However, our liability
under this Guarantee shall be restricted to an amount not exceeding Rs. . . . . . . . . . . . . . .
. . . . .. (Rupees
. . . . . . . . . . . . . . . . . . . . . ..).
C.We, . . . . . . . . . . . . . . . . . . .. (indicate the name of the Bank) do hereby undertake to pay to

the Authority any money so demanded notwithstanding any dispute or disputes raised
DETAIL RFP FOR SELECTION OF CONSULTANT FOR PREPARATION OF DETAILED ENGG DESIGNS FOR ARTIFICAL
WATER CHANNEL/BODY WITHIN AMARAVATI GOVERNMENT COMPLEX
by the Service Provider in any suit or proceeding pending before any court or tribunal
relating thereto, our liability under this present being absolute and unequivocal. The
payment so made by us under this bond shall be a valid discharge of our liability for
payment thereunder and the Ser- vice Provider shall have no claim against us for
making such payment.
D.We, . . . . . . . . . . . . . . . . . . .. (indicate the name of Bank) further agree that the

Guarantee herein contained shall remain in full force and effect during the period
that would be required for the performance of the said Agreement and that it shall
continue to be enforceable till all the dues of the Authority under or by virtue of the
said Agreement have been fully paid and its claims satisfied or discharged or till the
Authority certifies that the terms and conditions of the said Agreement have been
fully and properly carried out by the said Service Provider and accordingly discharges
this Guarantee. Unless a demand or claim under this Guarantee is made on us in
writing on or before a period of one year from the date of this Guarantee, we shall be
discharged from all liability under this Guarantee thereafter.
E.We, . . . . . . . . . . . . . . . . . . . . . (indicate the name of Bank) further agree with the Authority
that the Authority shall have the fullest liberty without our consent and without
affecting in any manner our obligations hereunder to vary any of the terms and
conditions of the said Agreement or to extend time of performance by the said Service
Provider from time to time or to postpone for any time or from time to time any of the
powers exercisable by the Authority against the said Service Provider and to forbear
or enforce any of the terms and conditions relating to the said Agreement and we
shall not be relieved from our liability by reason of any such variation, or extension
being granted to the said Service Provider or for any forbearance, act or omission on
the part of the Authority or any indulgence by the Authority to the said Service
Provider or any such matter or thing whatsoever which under the law relating to
sureties would, but for this provision, have the effect of so relieving us.
F.This Guarantee will not be discharged due to the change in the constitution of the
Bank or the Service Provider(s).
G.We, . . . . . . . . . . . . . . . . . . .. (indicate the name of Bank) lastly undertake not to revoke

this Guarantee during its currency except with the previous consent of the Authority in
writing.
H.For the avoidance of doubt, the Bank’s liability under this Guarantee shall be
restricted to Rs. .......... crore (Rupees ........................................... crore) only. The Bank
shall be liable to pay the said amount or any part thereof only if the Authority serves
a written claim on the Bank in accordance with Paragraph 2 hereof, on or before
[.......... (indicate the date falling 365 days after the date of this Guarantee)].
For ..............................................................
ANDHRA PRADESH CAPITAL REGION DEVELOPMENT AUTHORITY (APCRDA) 169
Name of Bank:
Seal of the Bank:
Dated, the ...........................day of ................., 20......
(Signature, name and designation of the authorised signatory)
NOTES: (i) The Bank Guarantee should contain the name, designation and code
number of the officer(s) signing the Guarantee. (ii) The address, telephone no. and other
details of the Head Office of the Bank as well as of issuing Branch should be
mentioned on the covering letter of issuing Branch.

APPENDIX 6
PRICE SCHEDULES
[Final Price bid Form F2, after negotiations (if any) to be inserted here;] All variations
to be as per below:
A. The software installation and deployment fee is deemed to be for

200 users, and includes all costs including but not limited to
licenses, extension packs, reports, configuration, integrations,
customizations, data entry, updates over the contract period and
so on.
If the number of users utilized by the client is lower or higher than 200 users, the
software installation and deployment fee would be adjusted on a pro-rata basis.
B. Operations & Maintenance fee would be subject to the number of personnel

deployed on-site. If the total number of man-months requisitioned by the client is
lower / higher than 72 months, such increase / decrease will proportionately be
adjusted for.
Cost head Cost per unit Nos. Unit Total
Software 200 users

installation and
deployment
O&M fee 72 man-months
TOTAL

APPENDIX 7
Minutes of Contract Finalisation Discussions and Agreed to Contract

Amendments

Appendix 8
Payment is linked to following milestones/deliverables
S.No. Deliverables Completion Payment as % of

Timeline contract fee
1 Inception report & Project Plan T + 15 days 5%
2 Procurement, Installation & T + 1 month 20%

Commissioning of COTS software
3 “Go-Live”: Customization & T + 2 months 10%

Completion of required
integrations with Enterprise
software /Systems.
5 Training After satisfactory 5%
completion of all
training sessions
6 1 year after “Go-Live” T + 14 months 20%
TOTAL 100%
T - Date of signing of contract

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RFP for

Installation, Implementation, Training & Maintenance

AP CRDA, Lenin Centre, Vijayawada, AP, INDIA. 520002

Schedule of Bidding process (with timelines wherever applicable):

For any queries, please contact:

P.J.Chandrasekhara Rao 7095599818 chandrasekhar.pj@apcrda.org

2. NEED FOR EPDMS

1.1.1 Should provide an automated method to produce handover packages.

1.1.3 Should provide functionality for mobile devices and tablets.

1.1.5 Should provide an editable auto‐number series per document/record type.

1.1.7 Should provide an ability to print/save forms, or reports, for each

1.1.9 Should allow for the creation of custom document/record types.

1.1.11 Should provide an ability to Extract/Transform/Load all system data, into

1.1.12 Should require each document/record, to facilitate automated workflow

1.1.13 Should provide an ability to notify/alert project parties (internal and/or

1.2 General workflow includes:

4.2. Image/Photo Management Functionality

2.1 Functional requirements include:

2.2.2 Accepted images/photos are saved as database records. Rejected

4.3. Project Contact List Functionality

3.1 Functional requirements include:

3.2 General workflow includes:

4.4. Transmittal Functionality

4.1 Functional requirements include:

4.1.1 Ability to pick documents/drawings from a pre‐populated list within the

4.1.3 Should allow for communications with external/internal project contacts;

4.1.12 The markup and comments can be filtered whenever required.

4.1.13 Revision control for the use of different set of comments/markup.

4.2 General workflow includes:

4.5. Document Register & Review Functionality

5.1 Functional requirements include:

5.1.1 Should provide the ability to pre‐load expected documents, individually or as

5.1.2 Should provide the ability to register/track/search/report on all details

5.1.5 Should provide a mechanism to generate an itemized transmittal cover‐sheet,

5.1.13 Should provide available fields necessary to capture: Drawing Number,

5.2 General workflow includes:

5.2.3 Once Lead/Primary Reviewer adjudicates all comments, workflow continues

6.1 Functional requirements include:

6.1.1 Should provide the ability to register/track/search/report all data elements

6.1.3 Ability to capture short description information regarding purpose of TQ (like

6.1.6 Ability to capture Question, Answer and Proposed Solution information.

6.2 General workflow includes:

6.2.6 Outbound TQ = workflow will generate daily reminder alerts to the

4.7. Daily Reports and Dashboard functionality

7.1 Functional requirements include:

7.1.1 Should provide an ability to create/track/search/report on field/daily reports,

8.1 Functional requirements include:

8.1.1 Should provide the ability to generate/track/search/report general project

8.2 General workflow includes:

8.2.1 End‐user drafts outbound Correspondence; when status changes on the

• Project-level business process with workflow.

9.7 PO Business Process: request payment on total commitments—approved contract and

4.10. Overall lifecyle management and integration with

•Workflows for •Work-order •Schedule •Maintain archive of

10.1 Integration with scheduling software

10.2 Integration with Enterprise GIS system

10.3 Integration with Enterprise applications

4.11. Additional Features:

Prior to configuration, an inception report should be submitted, consisting of the below: