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Effective date : 05.10.2016

DELAY
DELAY SUB
CODE DESCRIPTION
CODE CODE
GROUPS

00 05 A A/C return to parking position due to pax

00 05 B A/C return to parking position due to technic
00 05 C A/C return to parking position due to crew

No gate/stand availability due to own airline activity

00 06 A No gate/stand availability due to own airline activity

Schedule Ground Time Less than Declared Minimum Ground Time

00 09 A Insufficient scheduled ground time due to Commercial Planning Department
00 09 B Waiting of pax due to schedule change (lack of communication to the pax)
00 09 C Due to insufficient planned Block times

PASSENGER AND BAGGAGE

Late check-in, acceptance after deadline
Late acceptance beyond deadline (Inc. Standby/ VIPs/high volume of Go-show pax) by
10 11
A Onur Air
10 11 B Late check-in due to excess baggage collection
10 11 C Late check-in due to group passengers
10 11 D Late check-in due to late arrival of pax (congestion on transportation routes to the A/P)
Late acceptance of passengers by ground handling beyond deadline (without
10 11
E authorization of Onur Air)
10 11 F Late check-in due to late transfer by tour operator

Late check-in / congestion in check-in area

10 12 A Due to lack of check-in staff

Check-in error, passenger and baggage

10 13 A Baggage check-in error
10 13 B Pax check-in error/Discrepancies
10 13 C Transfer and/or connection passenger and baggage omissions/errors
10 13 D Passenger seating problem due check-in error (incl. wrong seat plan usage)

Oversales, booking errors

10 14 A Booking errors
10 14 B Downgrading /upgrading

BOARDING DISCREPANCIES / ERRORS

10 15 A Un notified / Heavy Hand Baggage Retrieval
10 15 B Awaiting thru checked-in / interline pax from a connecting flight
10 15 C Boarding delay due to document check
10 15 D Boarding error by gate staff
10 15 E Gate offloading of checked-in psgr/ bagg due incorrect documents( visa ,passport etc)
10 15 F Pax directed or Transported to incorrect aircraft

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10 15 G Late or lack of boarding staff

10 15 H Searching for wrongly disembarked transit passenger
10 15 I Searching for missing passenger
10 15 J Passengers refusing to sit on allocated seats
10 15 K Passenger denied boarding (incl. Overbook pax due A/C change)
10 15 L Passport / visa check at gate

COMMERCIALPUBLICITY /PASSENGER CONVENIENCE, ILLNESS/DEATH, VIP,

PRESS, GROUND MEALS AND MISSING PERSONAL ITEMS
10 16 A Commercial publicity/press/or TV
10 16 B Baggage offload due to passenger illness/death
10 16 C Passengers taking meals on ground
10 16 D Passenger searching for Missing property
10 16 E Unruly passenger handling
10 16 F PRM Handling (Wheelchair, Deportees, UM, INAD etc.)
10 16 G Slow response of passengers during boarding or de-boarding

CATERING ORDER, LATE OR INCORRECT ORDER GIVEN TO SUPPLIER

10 17 A Meals service change due delays
10 17 B Late or Incorrect catering order to supplier
10 17 C Up-catering due to increased actual passenger figure
10 17 D Late requests by cabin crew

BAGGAGE PROCESSING, SORTING, ETC.

10 18 A Additional x-ray security
10 18 B Late sorting/processing/delivery of transfer baggage
10 18 C Errors/delay in sorting area
10 18 D Off-loading bags due to passenger (incl. -LMC)
10 18 E Late delivery of baggage to aircraft
10 18 F Unidentified baggage due to missing / damaged baggage tag
10 18 G non-conformity of total baggage figure
10 18 H Lack of staff at baggage sorting area

CARGO AND MAIL

DOCUMENTATION , ERRORS, ETC. OF CARGO
20 21 A No prior advice to Flight Crew - NOTOC
20 21 B Cargo or mail documentation errors including Late/missing/ inadequate documents

LATE POSITIONING
20 22 A Late or incorrect delivery of cargo/mail/courier to the aircraft

LATE ACCEPTANCE
20 23 A Late acceptance of cargo postal or courier mail

INADEQUATE PACKING
20 24 A Incorrect contour/Build-up of ULDs / Load shifted / collapsed
Inadequate Packing/damage/leaking cargo/mail/courier, or Offloading or repacking
20 24
B odorous Cargo (joining)

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OVERSALES, BOOKING ERRORS OF CARGO

20 25 A Offloading excess cargo due oversales /booking errors
20 25 B Restriction due to volume, weight or operational reasons

LATE PREPARATION IN WAREHOUSE

20 26 A Due to freight terminal congestion
20 26 B Due to lack of staff
20 26 C Late / incorrect build-up of ULDs.

DOCUMENTATION, PACKING, ETC.

20 27 A Documentation, packing, etc.

LATE POSITIONING (MAIL ONLY)

20 28 A Late positioning (Mail only)

LATE ACCEPTANCE (MAIL ONLY)

20 29 A Late acceptance (Mail only)

AIRCRAFT AND RAMP HANDLING

AIRCRAFT DOCUMENTATION LATE/INACCURATE, WEIGHT AND BALANCE,
GENERAL DECLARATION, PAX MANIFEST, ETC.
30 31 A Amending documents due last minute acceptance or offloading (LMCs)
30 31 B late completion of passenger documents ( passenger manifest, SSR List )
30 31 C Late or incorrect load sheet / general aırcraft documentation
30 31 D Ground staff in cabin after door close
30 31 E Slow, late, missing immigration, customs card or other authority forms.
30 31 F late or Inadequate coordination/communication of ground operation staff

LOADING/UNLOADING, BULKY, SPECIAL LOAD, CABIN LOAD, LACK OF LOADING

STAFF
30 32 A Special or bulky cargo difficult to load, unload or move or unrestrained cargo
30 32 B Lack of / late ramp agent /Ramp staff errors and/or Incorrect loading/unloading
30 32 C Moving load to obtain Safe trim Limits or offloading bags due overload
30 32 D Late loading due to weather condition

LOADING EQUIPMENT, LACK OF OR BREAKDOWN, E.G. CONTAINER PALLET

LOADER, LACK OF STAFF
30 33 A Lack of or breakdown of equipment (high loader, conveyor belt , dolly)
30 33 B Late arrival of equipment
30 33 C Lack of or late operator/staff of equipment

SERVICING EQUIPMENT, LACK OF OR BREAKDOWN, LACK OF STAFF, E.G.

STEPS GROUND POWER TUG, STAFF
30 34 A Late or lack of crew bus (Airside)
10 34 B Late or lack of passenger bus (Airside)
Lack of/late or breakdown of servicing equipment (e.g. Passengers steps/GPU/toilet/water
30 34
C etc.)
30 34 D Late or lack of staff

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AIRCRAFT CLEANING
30 35 A Late completion of aircraft cleaning
30 35 B Cleaners recalled to aircraft due substandard cleaning
30 35 C Lack of /late cleaning staff
30 35 D Incomplete blanket, safety card, headrest cover etc.

FUELLING/ DEFUELLING, FUEL SUPPLIER

30 36 A Due to late fuel truck of fuel agency/supplier
30 36 B Defueling due Fuel contamination
30 36 C Due to engineering procedures (dip stick)
30 36 D Overfuel/ underfuel caused by engineering)
30 36 E De/re-fuelling due to Captain's request
30 36 F Late fuel finalization by flight crew (other than late EZFW)
30 36 G Lack of / break down of fuel truck /under floor system slow fuelling (fuel flow)

CATERING, LATE DELIVERY OR LOADING

30 37 A Late/wrong delivery of catering and beverages
30 37 B Incorrect loading of Catering equipment / passenger amenities

ULD, LACK OF OR SERVICEABILITY

30 38 A Lack of ULDs
30 38 B Unserviceable or Damaged ULDs

TECHNICAL EQUIPMENT, LACK OF OR BREAKDOWN , LACK OF STAFF, E.G.

PUSH-BACK
30 39 A Late, lack of or break down of handling equipment
30 39 B Late or lack of handling staff

TECHNICAL AND AIRCRAFT EQUIPMENT

AIRCRAFT DEFECTS
40 41 A Late loading due aircraft loading system
40 41 B MEL Clarification
40 41 C Awaiting OPS/ENG dispensation or concession
40 41 D Aircraft repairs due component failure incl. tyre change
Late line maintenance staff (incl. set-up of fuel and documentation or attendance to the
40 41
E flight)
40 41 F Waiting for operational activities due to inop. APU
40 41 G Cabin entertainment repairs
SCHEDULED MAINTENANCE, LATE RELEASE
40 42 A Late release of A/C
40 42 B Insufficient scheduled maintenance time
40 42 C Late ETOPS check
NON-SCHEDULED MAINTENANCE, SPECIAL CHECKS AND/ OR ADDITIONAL
WORK , BEYOND NORMAL MAINTENANCE SCHEDULE
40 43 A Repairs due to aircraft damage
40 43 B Additional work beyond normal maintenance schedule
40 43 C Special checks

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SPARES AND MAINTENANCE EQUIPMENT, LACK OF OR BREAKDOWN

40 44 A Lack of spares
40 44 B Lack of / breakdown of maintenance equipment

AOG SPARES, TO BE CARRIED TO ANOTHER STATION

40 45 A Awaiting spares from another station or A/C (delivery)
40 45 B Spares being removed to another A/C
40 45 C Dispatch of urgent AOG spares

AIRCRAFT CHANGE, FOR TECHNICAL REASON

40 46 A Aircraft change for technical reasons
STANDBY AIRCRAFT, LACK OF PLANNED STANDBY AIRCRAFT FOR TECHNICAL
REASON
40 47 A Standby aircraft, lack of planned standby aircraft for technical reason

SCHEDULED CABIN CONFIGURATION/VERSION ADJUSTMENTS

40 48 A Cabin configuration change
40 48 B Cabin version adjustments

DAMAGE TO AIRCRAFT & EDP- AUTOMATED EQUIPMENT FAILURE

DAMAGE DURING FLIGHT OPERATIONS, BIRD OR LIGHTNING STRIKE,
TURBULANCE, HEAVY OR OVERWEIGHT LANDING COLLISION DURING TAXIING
50 51 A Due to bird strike
50 51 B Due to incorrect application of SOPs e.g. Tail Scrapes
50 51 C Due to collusion during taxiing
50 51 D Due to severe weather conditions (lightning strike, turbulence)
50 51 E Heavy landing
50 51 F Overweight landing

DAMAGE DURING GROUND OPERATIONS, COLLISION ( OTHER THAN DURING

TAXIING) LOADING / OFF-LOADING DAMAGE, CONTAMINATION, TOWING,
EXTREME WEATHER CONDITION
50 52 A Due to cabin crew ( e.g. Emergency slides)
50 52 B Due incorrect build of ULDs /pallets
50 52 C Due to catering equipment
50 52 D Cause and station of damage unknown
50 52 E Due to technical equipment
50 52 F Due to flight deck crew
50 52 G Due to ground handling equipment
50 52 H During loading / off loading
50 52 I Due to foreign objects on ground
50 52 J During Aircraft towing operations
50 52 K Due to severe weather conditions
50 52 L Due damaged ULD's utilized
50 52 M Collision other than during taxiing
50 52 N Contamination

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DEPARTURE CONTROL / Automated equipment failure

50 55 A Baggage reconciliation systems failure
50 55 B Passenger DCS failure / slow response incl. Boarding
50 55 C Communications Network Failure (e.g. ACARS, SITA, BSM)
50 55 D EDP/Automated equipment failure

CARGO PREPARATION / DOCUMENTATION

50 56 A Cargo preparation / documentation

FLIGHT PLANS
50 57 A Failure to file ATC Flight Plan by dispatcher
50 57 B Mistakes on flight plan
50 57 C Changes of routes due ops/commercial requirements
50 57 D Computer flight plan system Failure/slow response

Other Automated System Format

50 58 A ACARS, EFB
FLIGHT OPERATIONS
FLIGHT PLAN, LATE COMPLETION OR CHANGE OF, FLIGHT DOCUMENTATION
60 61 A Change / amendment of flight documentation
60 61 B Lack of or incorrect fuel flight plan due dispatch error
60 61 C Late completion / handling of flight documents (eg. Flight plan,NOTAM, weather data)

OPERATIONAL REQUIREMENTS, FUEL, LOAD ALTERATION

60 62 A Incorrect or late advice of fuel figures from operations and/or, flight crew
60 62 B Load alteration due payload, technical, operational or any other restriction (specify)
60 62 C Revised fuel uplift due to ops requirements (e.g. Re-clearance top-ups)
60 62 D Extra fuel required due to weather change

LATE CREW BOARDING OR DEPARTURE PROCEDURES , OTHER THAN

CONNECTION AND STANDBY (COCKPIT OR ENTIRE CREW)
60 63 A Late crew arrival (Only crew reasons)
60 63 B Due to traffic congestion (Land side)
60 63 C Late transport (Late crew bus: pick up or driving)
Late transport (Crew reasons: pick up time revised by crew, crew not ready at pick up
60 63
D time...)
60 63 E Due extraordinary conditions e.g. Security
60 63 F Custom/immigration formalities of cockpit crew
60 63 G Due to incorrect call time/ pick-up time

COCKPIT CREW SHORTAGE, SICKNESS, AWAITING STANDBY, FLIGHT TIME

LIMITATIONS, CREW MEALS, VALID VISA, HEALTH DOCUMENTS, ETC.
60 64 A Awaiting augmented / stand by crew
60 64 B Lack of valid passport, visa, health or other document
60 64 C Crew scheduling or Crew control error including flight time limits
60 64 D Mandatory/Minimum Crew rest
60 64 E Crew sickness

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COCKPIT CREW SPECIAL REQUEST, NOT WITHIN OPERATIONAL

REQUIREMENTS
60 65 A Holding passenger boarding by cockpit crew
60 65 B Clarification of passenger's or crew's health
60 65 C Late or extended pre-flight check
60 65 D Flight crew requesting additional catering (above schedule uplift)
Captain’s request to offload unruly/drunk (transit or joining) passenger and bags from
60 65
E board the aircraft
60 65 F Flight crew request (Tech. Assessment)
60 65 G Flight crew request other than operational

LATE CABIN CREW BOARDING OR DEPARTURE PROCEDURES, OTHER THAN

CONNECTION AND STANDBY
60 66 A Late cabin crew boarding or departure procedures other than connection and standby

CABIN CREW SHORTAGE, SICKNESS, AWAITING STANDBY, FLIGHT TIME

LIMITATIONS, CREW MEALS, VALID VISA, HEALTH DOCUMENT, ETC.
60 67 A Awaiting augmented / stand by cabin crew
60 67 B Lack of valid passport, visa, health or other document
60 67 C Crew scheduling or Crew control error including flight time limits
60 67 D Mandatory / Min. Crew rest (Due positioning+ operating)
60 67 E Cabin crew sickness

CABIN CREW ERROR OR SPECIAL REQUEST , NOT WITHIN OPERATIONAL

REQUIREMENTS
60 68 A Request for extra cabin cleaning
60 68 B Incorrect headcount by cabin crew
60 68 C Late pre-flight /galley/ meal check
60 68 D Cabin crew requesting additional catering / equipment
60 68 E Cabin crew special request (others)
60 68 F Late request of missing operational documents or cleaning items by cabin crew

CAPTAIN'S REQUEST FOR SECURITY CHECK , EXTRAORDINARY

60 69 A Captain request for security check extraordinary

WEATHER
DEPARTURE STATION WEATHER CONDITIONS
70 71 A Departure station weather conditions
DESTINATION STATION WEATHER CONDITIONS
70 72 A Destination station weather conditions

EN ROUTE OR ALTERNATE
70 73 A Diverted to alternate station due to weather
70 73 B En route conditions below Aircraft operating limits
DE- ICING OF AIRCRAFT, REMOVAL OF ICE AND/OR SNOW, FROST PREVENTION
EXCLUDING UNSERVICEABILITY OF EQUIPMENT
70 75 A De-icing and/or removal of snow from aircraft
70 75 B Frost prevention
70 75 C De-icing/waiting for de-icing before pushback/taxiing

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REMOVAL OF SNOW,ICE, WATER AND SAND FROM AIRPORT

70 76 A Airport closure due to snow , rain or flood
70 76 B Removal of snow, ice, water or sand

GROUND HANDLING IMPAIRED BY ADVERSE WEATHER

70 77 A Impaired by adverse weather conditions

AIR TRAFFIC FLOW MANAGEMENT RESTRICTIONS

ATFM DUE TO ATC EN-ROUTE DEMAND/CAPACITY, STANDARD DEMAND/
CAPACITY PROBLEMS
80 81 A Air-Traffic Control – En route demand/capacity problems
80 81 B Late or No Submission of ATC Flight Plans by ATC centers
80 81 C Awaiting revised take-off slots due to re-routing
80 81 D Awaiting revised T/O Slot due to missed slot (Please explain the reason as SI )
Reduced capacity due to strike or staff shortage or extra demand due to neighboring area
80 81
E problem
80 81 F CTOT/slot/restriction /traffic congestion
80 81 G Holding time at destination approach due to congestion
80 81 H Additional time due to reduced airspeed / re-routing
80 81 I CTOT due to low visibility

ATFM DUE TO ATC STAFF/EQUIPMENT EN-ROUTE, REDUCED CAPACITY CAUSED

BY INDUSTRIAL ACTION OR STAFF SHORTAGE OR EQUIPMENT FAILURE,
EXTRAORDINARY DEMAND DUE TO CAPACITY REDUCTION IN NEIGHBOURING
AREA
AFTM due ATC staff/equipment en-route, reduced capacity caused by industrial action or
80 82 A staff shortage or equipment failure, extraordinary demand due to capacity reduction in
neighboring area

ATFM DUE TO RESTRICTION AT DESTINATION AIRPORT, AIRPORT AND/OR

RUNWAY CLOSED DUE TO OBSTRUCTION, INDUSTRIAL ACTION, STAFF
SHORTAGE, POLITICAL UNREST, NOISE ABATEMENT, NIGHT CURFEW, SPECIAL
FLIGHTS
80 83 A Planned/ agreed Airport slot in Conflict with STD
80 83 B Night Curfew
80 83 C Runway or Taxiway Closure / Damaged
80 83 D Construction work/maintenance/noise abatement
80 83 E Strikes and/or industrial action Inc. Political unrest
80 83 F Airport closed for military Activity/special flights/VIP movement
80 83 G Political unrest

ATFM DUE TO WEATHER AT DESTINATION

80 84 A AFTM due to weather at destination

AIRPORT AND GOVERNMENTAL

MANDATORY SECURITY
80 85 A Offloading bags due to security other than -LMC
80 85 B Extraordinary check requested by DCAs /authorities
80 85 C Lack of or breakdown of Security facilities / Staff (Passport control system, x-ray points)

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80 85 D Security check involving Pax and checked/hand bags

80 85 E Baggage Id
80 85 F Bomb scares
80 85 G Airport closure due to security reasons

IMMIGRATION, CUSTOMS, HEALTH

80 86 A Awaiting Immigration formalities (inad, depu, etc.)
80 86 B Awaiting custom formalities (Aircraft/baggage/passenger checks)
80 86 C Awaiting health formalities ( incl. Disinfection of aeroplane)

AIRPORT FACILITIES , PARKING STANDS, RAMP CONGESTION'S LIGHTING,

BUILDINGS , GATE LIMITATIONS, ETC.
80 87 A Air Bridge/parking stands - not available
80 87 B Air Bridge - malfunction or late arrival of operator
80 87 C Pax Coach Blocked by Tarmac congestion
80 87 D Lighting - Malfunctions
80 87 E Lack of check-in terminal limitation
80 87 F Baggage transportation, sorting system down / slow
80 87 G Gate limitations/ congestion/ insufficient gates
80 87 H Airport information system Malfunction
80 87 I Terminal Power supply/ Air conditioning failure
80 87 J Terminal Building Limitations/ congestion

RESTRICTIONS AT AIRPORT OF DESTINATION, AIRPORT AND/OR RUNWAY

CLOSED DUE TO OBSTRUCTION, INDUSTRIAL ACTION, STAFF SHORTAGE,
POLITICAL UNREST, NOISE ABATEMENT, NIGHT CURFEW, SPECIAL FLIGHTS
80 88 A Night Curfew at destination airport
80 88 B Unexpected Runway or Taxiway Closure / Damaged
80 88 C Construction work/maintenance/noise abatement
80 88 D Strikes and/or industrial action inc. Political unrest
80 88 E Airport closed for military Activity/special flights/VIP movement

RESTRICTIONS AT AIRPORT OF DEPARTURE WITH OR WITHOUT ATFM

RESTRICTIONS, INCLUDING AIR TRAFFIC SERVICES, START-UP AND PUSHBACK,
AIRPORT AND/OR RUNWAY CLOSED DUE TO OBSTRUCTION OR WEATHER,
INDUSTRIAL ACTION, STAFF SHORTAGE, POLITICAL UNREST, NOISE
ABATEMENT, NIGHT CURFEW, SPECIAL FLIGHTS
Awaiting startup and/or pushback clearance due to ramp congestion or taxiway conflicts or
80 89
A weather/industrial action at origin
80 89 B Long taxi after touch down due to heavy ground traffic

REACTIONARY
LOAD CONNECTION AWAITING LOAD (PAX AND BAGGAGE ) FROM ANOTHER
FLIGHT
90 91 A Awaiting load from another flight

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THROUGH CHECK-IN ERROR, PASSENGER AND BAGGAGE TRANSPORTATION

( PREVIOUS STATION ERRORS)
90 92 A Through Check-in error- passengers and/or baggage
Gate offloading of transfer psgr/bagg due incorrect documentation caused by previous
90 92
B station
Rearrange load due to overstowing or mixed load caused by previous station (inc. on-line
90 92
C vs transfer, baggage & cargo etc.)
Late/incorrect messages received from previous stations resulting in discrepancies (e.g.
90 92
D LDM, SOM,PSM)

AIRCRAFT ROTATION, LATE ARRIVAL OF AIRCRAFT FROM ANOTHER FLIGHT OR

PREVIOUS SECTOR
90 93 A Delayed previous flight departure due to technic reasons
90 93 B Delayed previous flight departure due to late or lack of ground handling services
90 93 C Delayed previous flight departure due to flight crew reasons
90 93 D Delayed previous flight departure due to commercial reasons
90 93 E Delayed previous flight departure due to Airport conditions
90 93 F late arrival due to destination airport conditions (incl. aircraft go around )
90 93 G Delayed previous flight departure due to reasons caused by passengers

CABIN CREW ROTATION , AWAITING CABIN CREW FROM ANOTHER FLIGHT

90 94 A Awaiting Cabin Crew from integrated Roster (inc. Connection from other airline's flight)

CREW ROTATION, AWAITING CREW FROM ANOTHER FLIGHT (Flight deck or entire
crew)
90 95 A Awaiting flight Crew from integrated Roster (inc. Connection from other airline's flight)
OPERATIONAL CONTROL , RE-ROUTING , DIVERSION, CONSOLIDATION,
AIRCRAFT CHANGE FOR REASONS OTHER THAN TECHNICAL
90 96 A Flight consolidation due to commercial reasons
90 96 B Flight re-routing/diversion due passenger/crew health
90 96 C Flight re-routing/diversion due to commercial
90 96 D A/C Change due to operational reasons
90 96 E A/C Change due to commercial reasons

MISCELLANEOUS
INDUSTRIAL ACTION WITH OWN AIRLINE
90 97 A Industrial action with own airline

INDUSTRIAL ACTION OUTSIDE OWN AIRLINE, EXCLUDING A.T.S.

90 98 A Industrial action outside own airline, excluding A.T.S.
THIS CODE SHALL BE USED ONLY WHEN IT IS CLEAR THAT A REASON CANNOT
BE MATCHED TO A CODE ABOVE (EXPLAIN IN SI/REMARKS ON DEPARTURE)
Other delays that have no matching code available and which are accountable to the
90 99 A
station)
Other delays that have no matching code available and which are not accountable to the
90 99 B
station)

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