Housekeeping NC III
Housekeeping NC III
Housekeeping NC III
CURRICULUM
Sector:
TOURISM
Qualification:
HOUSEKEEPING NC III
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT
AUTHORITY
East Service Road, South Superhighway, Taguig, Metro Manila
TABLE OF CONTENTS
Page
A._Course Design................................................................................................1-5
B._Modules of Instruction..................................................................................6-73
___
BASIC COMPETENCIES............................................................................6
o Leading workplace communication...................................................7-10
o Leading small team.........................................................................11-15
o Developing and practicing negotiation skills...................................16-19
o Solving workplace problem related to work activities ....................20-23
o Using mathematical concept and technique..................................24-27
o Using relevant technologies.......................................................... 28-31
COMMON COMPETENCIES....................................................................32
o Rostering staff.................................................................................33-35
o Controlling and ordering stock........................................................36-41
o Training small groups......................................................................42-46
o Establishing and conducting business relationships.......................47-51
CORE COMPETENCIES...........................................................................52
o Planning and scheduling routine maintenance, repairs and
modifications....................................................................................53-57
o Contributing to the implementation of emergency procedures
.........................................................................................................58-64
o Observing and monitoring people...................................................65-69
o Escorting, carrying and storing valuable items...............................70-73
COURSE DESIGN
COURSE DESCRIPTION :
This course is designed to enhance the knowledge, skills, behavior and motivations in
accordance with industry standards. It covers the basic, common and core competencies
required for the NCIII level on providing specialist advice on food or wine and preparing and
serving espresso coffee to the guests
ENTRY REQUIREMENTS :
Trainees or students wishing to gain entry into this course should possess the following
requirements:
This list does not include specific institutional requirements such as educational attainment,
appropriate work experience, and others that may be required of the trainees by the school or
training center delivering the TVET program.
BASIC COMPETENCIES
(20 hours)
UNIT OF NOMINAL
MODULE TITLE LEARNING OUTCOMES
COMPETENCY DURATION
1. Lead workplace 1.1 Leading 1.1.1 Communicate information 4 hours
communication workplace about workplace
communication processes
1.1.2 Lead workplace
discussions
1.1.3 Identify and communicate
issues arising in the
workplace
2. Lead small 2.1 Leading small 2.1.1 Provide team leadership. 2 hours
team team 2.1.2 Assign responsibilities
among members
2.1.3 Set performance
expectation for team
members
2.1.4 Supervise team
performance
3. Develop and 3.1 Developing and 3.1.1 Identify relevant 4 hours
practice practicing information in planning
negotiation negotiation negotiations
skills skills 3.1.2 Participate in negotiations
3.1.3 Document areas for
agreement
4. Solve 4.1 Solving work 4.1.1 Explain the analytical 4 hours
workplace place problems techniques
problems related to work 4.1.2 Identify the problem
related to work activities 4.1.3 Determine the possible
activities cause/s of the problem
5. Use 5.1 Using 5.1.1 Identify mathematical tools 2 hours
mathematical mathematical and techniques to solve
concepts and concepts and problem
techniques techniques 5.1.2 Apply mathematical
procedures/solution
5.1.3 Analyze results
6. Use relevant 6.1 Using relevant 6.1.1 Study/select appropriate 4 hours
technologies technologies technology
6.1.2 Apply relevant technology
6.1.3 Maintain/enhance relevant
technology
UNIT OF NOMINAL
MODULE TITLE LEARNING OUTCOMES
COMPETENCY DURATION
1. Roster staff 1.1 Rostering staff 1.1.1 Develop and implement 6 hours
staff rosters
1.1.2 Maintain staff records
2. Control and 2.1 Controlling and 2.1.1 Maintain stock levels and 6 hours
order stock ordering stock records
2.1.2 Process stock orders
2.1.3 Minimize stock losses
2.1.4 Follow-up orders
2.1.5 Organize and administer
stocks
3. Train small 3.1 Training small 3.1.1 Prepare for training 6 hours
groups groups 3.1.2 Deliver training
3.1.3 Provide opportunities for
practices
3.1.4 Review training
4. Establish and 4.1 Establishing 4.1.1 Establish and conduct 6 hours
conduct and conducting business relationships
business business 4.1.2 Conduct negotiations
relationships relationships 4.1.3 Make formal business
agreements
4.1.4 Foster and maintain
business relationships
UNIT OF NOMINAL
MODULE TITLE LEARNING OUTCOMES
COMPETENCY DURATION
1. Plan and 1.1 Planning and 1.1.1 Determine job 8 hours
schedule schedule ling requirements
routine routine 1.1.2 Allocate and order
maintenance, maintenance, resource requirements
repairs and repairs and 1.1.3 Schedule work
modifications modifications 1.1.4 Document work order
where required
2. Contribute to 2.1 Contributing to 2.1.1 Identify potential 8 hours
the the emergencies
implementation implementation 2.1.2 Identify options for initial
of emergency of emergency response
procedures procedures 2.1.3 Plan initial response
procedures
2.1.4 Implement initial response
procedures.
2.1.5 Contribute to post event
activities
2.1.6 Monitor emergency
response
3. Observe and 3.1 Observing and 3.1.1 Prepare to 8 hours
monitor monitor people monitor/observe
people 3.1.2 Monitor authorized access
areas
3.1.3 Monitor movement of
people and materials
3.1.4 Respond to unlawful or
suspicious behavior
4. Escort, carry 4.1 Escorting, 4.1.1 Prepare for escort 8 hours
and store carrying and assignment
valuable items storing 4.1.2 Undertake escort
valuable items 4.1.3 Store valuables
RESOURCES:
REFERENCES:
Manuals
Books
CDs
Brochures
ASSESSMENT METHODS:
Written test
Practical test
Observation
Oral questioning
Case Studies
COURSE DELIVERY
Lecture/discussion
Demonstration
Hands-on
Video viewing
TRAINER’S QUALIFICATIONS
BASIC COMPETENCIES
HOUSEKEEPING NC III
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes required
to prepare different reports required in the workplace.
ASSESSMENT CRITERIA:
CONTENTS:
Method of communication
Communication skills
Communication tools
Questioning techniques
Effective verbal communication methods
CONDITIONS:
METHODOLOGIES:
Discussion
Role play
Brainstorming
ASSESSMENT METHODS:
Direct observation
Interview
ASSESSMENT CRITERIA:
CONTENTS:
Method/techniques of discussion
How to lead discussion
How to solicit response
CONDITIONS:
METHODOLOGIES:
Discussion
Role play
Brainstorming
ASSESSMENT METHODS:
Direct observation
Interview
ASSESSMENT CRITERIA:
CONTENTS:
CONDITIONS:
METHODOLOGIES:
Discussion
Role play
Brainstorming
ASSESSMENT METHODS:
Direct observation
Interview
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes required
to lead small team including setting and maintaining team and
individual performance standard.
ASSESSMENT CRITERIA:
CONTENTS:
CONDITIONS:
Learning materials
- team building manual
- catalogs
- brochures
Simulated team
METHODOLOGIES:
Traditional/lecture
Demonstration
Case studies
ASSESSMENT METHODS:
Direct observation
Interview
ASSESSMENT CRITERIA:
1. Duties and responsibilities are allocated in respect to the skills, knowledge and
attitudes of every team member.
2. Duties are allocated having regard to individual preference, domestic and personal
considerations.
3. Duties and responsibilities of each member are properly identified and defined.
CONTENTS:
CONDITIONS:
Learning materials
- relevant legal requirements
- manuals
METHODOLOGIES:
Traditional/lecture
Demonstration
ASSESSMENT METHODS:
Direct observation
Interview
ASSESSMENT CRITERIA:
CONTENTS:
CONDITIONS:
METHODOLOGIES:
Traditional /lecture
Demonstration
Case studies
ASSESSMENT METHODS:
Direct observation
Interview
ASSESSMENT CRITERIA:
CONTENTS:
CONDITIONS:
METHODOLOGIES:
Traditional/lecture
Demonstration
Modular
ASSESSMENT METHODS:
Written examination
Direct observation
MODULE DESCRIPTOR : This module covers the skills, knowledge and attitudes required
to collect information in order to plan and participate in the
negotiation.
ASSESSMENT CRITERIA:
CONTENTS:
CONDITIONS:
Pertinent documents
Simulated workplace
Prepared recipes
Paper and pencil
Calculator
Hands out
METHODOLOGIES:
Lecturette
Role playing
practical exercises
ASSESSMENT CRITERIA:
CONTENTS:
CONDITIONS:
Pertinent documents
Simulated workplace
Supplies
Paper and pencil
Calculator
Hands out
METHODOLOGIES:
Lecturette
Role playing
practical exercises
ASSESSMENT METHODS:
ASSESSMENT CRITERIA:
CONTENTS:
CONDITIONS:
Pertinent documents
Simulated workplace
Supplies
Paper and pencil
Calculator
Hands out
METHODOLOGIES:
Lecturette
Role playing
practical exercises
ASSESSMENT METHODS:
ASSESSMENT CRITERIA:
CONTENTS:
CONDITIONS:
Courseware’s
Learning materials/guides
Computer
OHP
METHODOLOGIES:
Direct observation
Simulation /role playing
Case studies
ASSESSMENT METHOD:
Written
Practical/performance test
ASSESSMENT CRITERIA:
1. Variances are identified from normal operating parameters; and product quality
2. Extent, cause and nature are of the problem are defined through observation,
investigation and analytical techniques
3. Problems are clearly stated and specified.
CONTENTS:
CONDITIONS:
Courseware’s
Learning materials/guides
Computer
OHP
METHODOLOGIES:
Direct observation
Simulation /role playing
Case studies
ASSESSMENT METHOD:
Written
Practical/performance test
ASSESSMENT CRITERIA:
1. Possible cause/s of problem are identified based on experience & the use of
problem solving tools/analytical techniques.
2. Possible cause statements are developed.
3. Fundamental causes are explained.
CONTENTS:
CONDITIONS:
Coursewares
Learning materials/guides
Computer
OHP
METHODOLOGIES:
Direct observation
Simulation/role playing
Case studies
ASSESSMENT METHOD:
Written
Practical/performance test
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes required
in the application of mathematical concepts and techniques.
ASSESSMENT CRITERIA:
CONTENTS:
CONDITION:
Manuals
Hand-outs
Problem set
Conversion table
Table of formulas
Measuring tools
METHODOLOGIES:
Lecturette
Self-paced instruction
Group discussion
ASSESSMENT METHODS:
Written
Demonstration
ASSESSMENT CRITERIA:
CONTENTS:
Problem-based questions
Estimation
Use of mathematical tools and standard formulas
Mathematical techniques
CONDITION:
Manuals
Hand-outs
Calculator
Measuring tools/devices
Case problems
METHODOLOGIES:
Lecturette
Self-paced instruction
Group discussion
Practical work approach
ASSESSMENT METHODS:
Written
Oral interview
ASSESSMENT CRITERIA:
CONTENTS:
CONDITION:
Manuals
Hand-outs
Problem set
Conversion table
Table of formulas
Measuring tools
METHODOLOGIES:
Lecturette
Self-paced instruction
Group discussion
Research study
ASSESSMENT METHODS:
Written
Oral
MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes required
in selecting, sourcing and applying appropriate and affordable
technologies in the workplace.
ASSESSMENT CRITERIA:
CONTENTS:
CONDITION:
Manuals
Hand-outs
Multimedia
Video tape
Brochures
CD’s
Internet access
Computer
METHODOLOGIES:
Lecturette
Self-paced instruction
Group discussion
Film showing
ASSESSMENT METHODS:
Written
Interview
ASSESSMENT CRITERIA:
CONTENTS:
Office technology
Industrial technology
System technology
Information technology
Training technology
Different software / hardware
5S (Proper House Keeping)
CONDITION:
Manuals
Hand-outs
Multimedia
Video tape
Brochures
CD’s
Internet access
Computer
METHODOLOGIES:
Lecturette
Self-paced instruction
Group discussion
Film showing
ASSESSMENT METHODS:
Written
Interview
ASSESSMENT CRITERIA:
CONTENTS:
CONDITION:
Manuals
Hand-outs
Multimedia
Video tape
Brochures
CD’s
Internet access
Computer
METHODOLOGIES:
Lecturette
Self-paced instruction
Group discussion
Film showing
ASSESSMENT METHODS:
Written
Interview
COMMON COMPETENCIES
MODULE DESCRIPTOR : This module covers the knowledge, skills, behavior and
motivations required to develop staff rosters. This role may be
carried out by operational supervisors and managers.
ASSESSMENT CRITERIA
1. Rosters are developed in accordance with company agreements and wage budgets.
2. Operational efficiency and customer service levels are maximized while wage costs
are minimized in roster development.
3. Duties are combined where appropriate to ensure effective use of staff.
4. The available skills base is utilized appropriately to roster the most effective mix of
staff and to meet different operational requirements.
5. Rosters are presented in required formats to ensure clarity of information in
accordance with company standards.
6. Rosters are communicated to appropriate colleagues within designated timelines.
CONTENTS:
CONDITIONS:
Workplace/assessment location
Computer
Printed materials/Handouts
References
METHODOLOGIES:
Lecture
Group discussion
Case study
ASSESSMENT METHODS:
Observation
Interviews/questioning
Written test
ASSESSMENT CRITERIA
1. Time sheets and other documentation are completed accurately and within
designated timelines.
2. Staff records are updated accurately and maintained or stored in accordance with
establishment procedures.
CONTENTS:
CONDITIONS:
Writing materials
References
Handouts
Workplace/assessment location
Computer
Printed materials/Handouts
METHODOLOGIES:
Lecture
Simulation
Group discussion
ASSESSMENT METHODS:
Observation
Interviews/questioning
Evaluation of reports submitted
MODULE DESCRIPTOR : This module covers the knowledge, skills, behavior and
motivations required to control and order stock in a range of
hospitality establishments. This role is generally carried out by
supervisors and team leaders.
ASSESSMENT CRITERIA
CONTENTS:
CONDITIONS:
References/Handouts
Use of real stock items
Stock cards and records
Opportunity to deal or link with internal/external suppliers
Computer with appropriate software, if any
METHODOLOGIES:
Lecture/discussion
Role-play
Simulation
ASSESSMENT METHODS:
ASSESSMENT CRITERIA
1. Orders for stock are processed accurately and in accordance with company
procedures
2. Stock levels are maintained and recorded ensuring information is complete, correct
and current.
3. Incoming stock is checked against purchase and supply agreements and all
necessary details are recorded.
CONTENTS:
Ordering/re-ordering stocks
Handling incoming stocks
Maintaining stock records
CONDITIONS:
References/Handouts
Use of real stock items
Stock cards and records
Opportunity to deal or link with internal/external suppliers
Computer with appropriate software, if any
METHODOLOGIES:
Lecture-discussion
Role-play
Simulation
ASSESSMENT METHODS:
Observation
Interviews/questioning
Written test
ASSESSMENT CRITERIA
CONTENTS:
CONDITIONS:
References/handouts
Use of real stock items
Computer
METHODOLOGIES:
Lecture-discussion
Role-play
Simulation
ASSESSMENT METHODS:
Observation
Interviews/questioning
Written test
ASSESSMENT CRITERIA
CONTENTS:
Monitoring deliveries
Controlling shortages or out of stock supplies
Allocating deliveries and supplies
CONDITIONS:
References/Handouts
Project or work activities
Use of real stock items
METHODOLOGIES:
Lecture-discussion
Role-play
Simulation
ASSESSMENT METHODS:
Observation
Interviews/questioning
Evaluation of reports submitted
Written test
Review of workplace reports and records related to stock control prepared by the
candidate
ASSESSMENT CRITERIA
CONTENTS:
Organizing stocks
Stock taking/Inventory systems
Inventory reports
CONDITIONS:
References
Handouts
Project or work activities
Access to stock rooms and real stock items
METHODOLOGIES:
Lecture-discussion
Role-play
Simulation
ASSESSMENT METHODS:
Interviews/questioning
Evaluation of reports submitted
Review of activities undertaken by the candidate
MODULE DESCRIPTOR : This module covers the requirements for planning, delivering
and reviewing training provided for the purposes of developing
competency on a one-to-one or small group basis.
ASSESSMENT CRITERIA
1. Specific training needs are identified and confirmed through consultation with
appropriate personnel.
2. Training objectives are matched to identify competency development needs.
3. Training approaches are planned and documented.
CONTENTS:
CONDITIONS:
References
Handouts
Project or work activities
Access to records, logbooks, reports and other sources of information about the
operation and/or the personnel
METHODOLOGIES:
Lecture-discussion
Role-play
Simulation
ASSESSMENT METHODS:
Written/oral examination
Observation
Written tests
ASSESSMENT CRITERIA
CONTENTS:
CONDITIONS:
References
Handouts
Access to records, logbooks, reports, organizational plans and other sources of
information about the operation and/or the personnel
OHP/Computer/LCD
Audio visual learning materials
Training materials
METHODOLOGIES:
Lecture-discussion
Role-play/group training activities and exercises
Simulation
ASSESSMENT METHODS:
Observation
Interviews/questioning
Written tests
ASSESSMENT CRITERIA
CONTENTS:
CONDITIONS:
Training materials
References
Handouts
Project or work activities
Records, logbooks, reports and other sources of information about the training
METHODOLOGIES:
Lecture-discussion
Role-play/simulation
Case studies
ASSESSMENT METHODS:
Observation
Interviews/questioning
Evaluation of reports submitted
Written tests
ASSESSMENT CRITERIA
CONTENTS:
CONDITIONS:
Training materials
References
Handouts
Project or work activities
Records, logbooks, reports and other sources of information about the training
METHODOLOGIES:
Lecture-discussion
Role-play/simulation
Case studies
ASSESSMENT METHODS:
Observation
Interviews/questioning
Evaluation of reports submitted
Written tests
MODULE DESCRIPTOR : This module deals with the skills and knowledge required to
manage business relationships with customers or suppliers
within a tourism or hospitality context. It focuses on the
relationship building and negotiation skills.
ASSESSMENT CRITERIA
1. Relationships are established in a manner that promotes goodwill and trust between
the enterprise, its customers and suppliers.
2. Trust and respect are built in business relationships through use of effective
communication skills and techniques
3. Opportunities to maintain regular contact with customers and suppliers are identified
and taken up.
CONTENTS:
CONDITIONS:
Writing materials
References/handouts
Relationship-building and negotiation activities with a range of individuals with whom
the candidate has an actual or potential business relationship.
METHODOLOGIES:
Lecture-discussion
Role-play
Simulation
ASSESSMENT METHODS:
Observation
Interviews/questioning
Evaluation of reports submitted
Written tests
ASSESSMENT CRITERIA
CONTENTS:
CONDITIONS:
Writing materials
Handouts/brochures
Sales kit/portfolios
OHP/computer/LCD
Relationship-building and negotiation activities with a range of individuals with whom
the candidate has an actual or potential business relationship.
METHODOLOGIES:
Lecture-discussion
Role-play
Simulation
ASSESSMENT METHODS:
Observation
Interviews/questioning
Evaluation of reports submitted
ASSESSMENT CRITERIA
CONTENTS:
Importance of contracts/MOA
Preparing contracts/MOA
Legal issues in preparing contracts
CONDITIONS:
Writing materials
References/Handouts
Sample agreements and contracts
Computer
METHODOLOGIES:
Lecture-discussion
Role-play
Simulation
Case study/written exercises
ASSESSMENT METHODS:
Observation
Interviews/questioning
Evaluation of reports submitted
Written tests
ASSESSMENT CRITERIA
CONTENTS:
CONDITIONS:
Writing materials
References
Handouts
Sample agreements and contracts
METHODOLOGIES:
Lecture-discussion
Role-play
Simulation
Case study
ASSESSMENT METHODS:
Observation
Interview/questioning
Evaluation of reports submitted
Written
CORE COMPETENCIES
MODULE DESCRIPTOR : This module covers the knowledge, skills, behavior and
motivations required to plan and schedule maintenance, repairs
and modifications to fixtures, furniture and equipment that may
be found in guest rooms and public areas of accommodation
establishments. It does not cover the supervision of personnel
carrying out specific job requirements
ASSESSMENT CRITERIA
1. Need for replacement or repair is assessed or confirmed in accordance with nature
of fault, type of equipment/fixture, and economic feasibility.
2. Existing warranties and service agreements are checked to establish if any identified
maintenance requirement is covered by such documents
3. Where required, an estimate and quote are provided, detailing work to be carried out
and costs
4. Approval for work is received in writing from appropriate personnel
5. Details relating to access to site and specific site requirements are organized and
confirmed with relevant personnel
6. Labor, tools and equipment required for the job are clearly identified
CONTENTS:
Job types
Standard industry time allocations for routine repairs, maintenance and modifications
Contingency factors
Scheduling methods
Company requirements
Duty of care
Communication, including liaison, report writing, consultation, interpersonal,
listening, questioning, gaining feedback, giving information
Reading and interpreting plans and specifications
Allocating work
Methodical organization of work
Problem-solving
Time management
Prioritization of work
Basic numeracy skills
CONDITIONS:
The students/trainees must be provided with the following:
Writing materials
References
Handouts
Menus
METHODOLOGIES:
Lecture/discussion
Demonstration/role play
Hands-on
Video viewing
ASSESSMENT METHODS:
Written test
Practical test
Observation
Oral questioning
- 52 - CBC Housekeeping NC III
LO2. ALLOCATE AND ORDER RESOURCE REQUIREMENTS
ASSESSMENT CRITERIA
1. Allocate and order resource requirements.
2. Labor is scheduled to be available when required for work.
3. Equipment/fixture required for job is checked to ensure availability, and ordered in
advance of needs where required.
4. Tools and equipment required for job are checked to ensure availability, and
organized and ordered in advance of needs where required
5. Where required, details of job are clearly communicated and organized with
concerned departments
CONTENTS:
Job types
Standard industry time allocations for routine repairs, maintenance and modifications
Contingency factors
Scheduling methods
Company requirements
Duty of care
Communication, including liaison, report writing, consultation, interpersonal,
listening, questioning, gaining feedback, giving information
Reading and interpreting plans and specifications
Project planning
Allocating work
Methodical organization of work
Problem-solving
Time management
Prioritization of work
Estimating
Basic numeracy skills
CONDITIONS:
The students/trainees must be provided with the following:
Writing materials
References
Handouts
Menus
METHODOLOGIES:
Lecture/discussion
Demonstration/role play
Hands-on
Video viewing
ASSESSMENT METHODS:
Written test
Practical test
Observation
Oral questioning
CBC Housekeeping NC III - 53 -
LO3. SCHEDULE WORK
ASSESSMENT CRITERIA
CONTENTS:
Job types
Standard industry time allocations for routine repairs, maintenance and modifications
Contingency factors
Scheduling methods
Company requirements
Project planning
Allocating work
Methodical organization of work
Problem-solving
Time management
Prioritization of work
Estimating
Basic numeracy skills
CONDITIONS:
Writing materials
References
Handouts
Menus
METHODOLOGIES:
Lecture/discussion
Demonstration/role play
Hands-on
Video viewing
ASSESSMENT METHODS:
Written test
Practical test
Observation
Oral questioning
- 54 - CBC Housekeeping NC III
LO4. DOCUMENT WORK ORDER WHERE REQUIRED
ASSESSMENT CRITERIA
1. Details of schedule and job and resource requirements are clearly stated in work
order.
2. Work order is completed promptly and provided to relevant personnel in accordance
with company requirements.
CONTENTS:
Job types
Standard industry time allocations for routine repairs, maintenance and modifications
Contingency factors
Scheduling methods
Company requirements
Duty of care
Communication, including liaison, report writing, consultation, interpersonal,
listening, questioning, gaining feedback, giving information
Reading and interpreting plans and specifications
Project planning
Allocating work
Methodical organization of work
Problem-solving
Time management
Prioritization of work
Estimating
Basic numeracy skills
CONDITIONS:
Writing materials
References
Handouts
Menus
METHODOLOGIES:
Lecture/discussion
Demonstration/role play
Hands-on
Video viewing
ASSESSMENT METHODS:
Written test
Practical test
Observation
Oral questioning
CBC Housekeeping NC III - 55 -
UNIT OF COMPETENCY : CONTRIBUTNG TO THE IMPLEMENTATION OF
EMERGENCY PROCEDURES
MODULE DESCRIPTOR : This module covers the knowledge, skills, behavior and
motivations required to contribute to the implementation of
planning and response procedures for emergencies. The
module assumes that expert advice will be available in
identifying potential emergencies and in formulating the
response plans.
ASSESSMENT CRITERIA
CONTENTS:
CONDITIONS:
The students/trainees must be provided with the following:
Writing materials
References
Handouts
METHODOLOGIES:
Lecture
Demonstration
Hands-on
ASSESSMENT METHODS:
Written test
Practical test
Observation
Oral questioning
CBC Housekeeping NC III - 57 -
LO2. IDENTIFY OPTIONS FOR INITIAL RESPONSE
ASSESSMENT CRITERIA
1. Major types of emergencies are categorized
2. Actions required to contain or limit potential emergencies are identified
3. Actions required to limit effect on guests, personnel, property and the environment
are identified.
4. A risk register is developed to identify potential emergencies and their causes.
CONTENTS:
OHS hazards and standards
Types of emergencies
Relevant stakeholders
Resources needed during emergencies
Emergency equipment
Communicating with personnel, manager and specialists in a range of situations and
under pressure
Conducting basic training in organizational emergency procedures
Preparing and presenting effective reports
Gathering and analyzing information and data from different sources to identify
possible emergencies and any deficiencies in response
Analyzing information and data from a number of sources to prioritize actions during
response
Organizing records and other information and data relevant to emergencies
Planning own and staff actions to ensure preparedness including conducting
equipment inspections, training and liaison with appropriate personnel, and
prioritizing actions in a range of emergency circumstances
Working with internal and external personnel in establishing preparedness and in the
management of an emergency
CONDITIONS:
METHODOLOGIES:
Lecture
Demonstration
Hands-on
ASSESSMENT METHODS:
Written test
Practical test
Observation
Oral questioning
ASSESSMENT CRITERIA
1. Resources available and required for immediate response are identified Actions
required to contain or limit potential emergencies are identified
2. Emergency equipment is checked to ensure serviceability, accessibility, cleanliness
and correct location.
CONTENTS:
CONDITIONS:
METHODOLOGIES:
Lecture
Demonstration
Hands-on
ASSESSMENT METHODS:
Written test
Practical test
Observation
Oral questioning
CBC Housekeeping NC III - 59 -
LO4. IMPLEMENT INITIAL RESPONSE PROCEDURES
ASSESSMENT CRITERIA
CONTENTS:
CONDITIONS:
Writing materials
References
Handouts
METHODOLOGIES:
Lecture
Demonstration
Hands-on
ASSESSMENT METHODS:
Written test
Practical test
Observation
Oral questioning
- 60 - CBC Housekeeping NC III
LO5. CONTRIBUTE TO POST EVENT ACTIVITIES
ASSESSMENT CRITERIA
CONTENTS:
CONDITIONS:
Writing materials
References
Handouts
METHODOLOGIES:
Lecture
Demonstration
Hands-on
ASSESSMENT METHODS:
Written test
Practical test
Observation
Oral questioning
CBC Housekeeping NC III - 61 -
LO6. MONITOR EMERGENCY RESPONSE
ASSESSMENT CRITERIA
1. Responses to emergencies are monitored for efficiency and timeliness in
consultation with stakeholders and, as appropriate, specialist advisers and agencies.
2. Results of monitoring re documented and promptly and appropriately reported to
managers and key personnel.
3. Areas for improvement in response are identified and recommendations made for
improvement
CONTENTS:
OHS hazards and standards
Types of emergencies
Relevant stakeholders
Resources needed during emergencies
Emergency equipment
Communicating with personnel, manager and specialists in a range of situations and
under pressure
Conducting basic training in organizational emergency procedures
Preparing and presenting effective reports
Gathering and analyzing information and data from different sources to identify
possible emergencies and any deficiencies in response
Analyzing information and data from a number of sources to prioritize actions during
response
Organizing records and other information and data relevant to emergencies
Planning own and staff actions to ensure preparedness including conducting
equipment inspections, training and liaison with appropriate personnel, and
prioritizing actions in a range of emergency circumstances
Working with internal and external personnel in establishing preparedness and in the
management of an emergency
CONDITIONS:
The students/trainees must be provided with the following:
Writing materials
References
Handouts
METHODOLOGIES:
Lecture
Demonstration
Hands-on
ASSESSMENT METHODS:
Written test
Practical test
Observation
Oral questioning
MODULE DESCRIPTOR : This module covers the knowledge, skills, behavior and
motivations required to observe and monitor people to maintain
security, taking appropriate action to prevent loss or damage to
property and/or personnel.
ASSESSMENT CRITERIA
CONTENTS:
CONDITIONS:
Writing materials
References
Handouts
METHODOLOGIES:
Lecture
Demonstration
Hands-on
ASSESSMENT METHODS:
Written test
Practical test
Observation
Oral questioning
ASSESSMENT CRITERIA
CONTENTS:
CONDITIONS:
Writing materials
References
Handouts
METHODOLOGIES:
Lecture
Demonstration
Hands-on
ASSESSMENT METHODS:
Written test
Practical test
Observation
Oral questioning
ASSESSMENT CRITERIA
CONTENTS:
CONDITIONS:
Writing materials
References
Handouts
METHODOLOGIES:
Lecture
Demonstration
Hands-on
ASSESSMENT METHODS:
Written test
Practical test
Observation
Oral questioning
ASSESSMENT CRITERIA
CONTENTS:
CONDITIONS:
Writing materials
References
Handouts
METHODOLOGIES:
Lecture
Demonstration
Hands-on
ASSESSMENT METHODS:
Written test
Practical test
Observation
Oral questioning
MODULE DESCRIPTOR : This module covers the knowledge, skills, behavior and
motivations required for transport and carrying of valuables. It
does not include the competencies required for transport of
valuables within an armored vehicle.
ASSESSMENT CRITERIA
CONTENTS:
CONDITIONS:
Writing materials
References
Handouts
METHODOLOGIES:
Lecture
Demonstration
Hands-on
ASSESSMENT METHODS:
Written test
Practical test
Observation
Oral questioning
ASSESSMENT CRITERIA
CONTENTS:
CONDITIONS:
Writing materials
References
Handouts
METHODOLOGIES:
Lecture
Demonstration
Hands-on
ASSESSMENT METHODS:
Written test
Practical test
Observation
Oral questioning
ASSESSMENT CRITERIA
1. Appropriate location and storage for valuables is identified upon reaching destination
2. Valuables are turned over to designated personnel or deposited in storage area as
appropriate or according to assignment instructions
3. Turnover and/or delivery of valuables is acknowledged by appropriate personnel and
recorded
CONTENTS:
CONDITIONS:
Writing materials
References
Handouts
METHODOLOGIES:
Lecture
Demonstration
Hands-on
ASSESSMENT METHODS:
Written test
Practical test
Observation
Oral questioning