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    Smitha Resume

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    Sanjeev KP
    Smitha Chandrasekhar is a banking professional with 22 years of experience working for various banks in India. She is currently a Deputy Branch Manager at ICICI Bank with responsibilities including managing branch operations, sales, and a team of 5 employees. She has a history of meeting sales targets and achieving high ratings for branch compliance and customer service. Smitha holds a Bachelor of Commerce degree and is a Junior Associate of the Indian Institute of Bankers.

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    Smitha Resume

    Uploaded by

    Sanjeev KP
    385 views3 pages
    Smitha Chandrasekhar is a banking professional with 22 years of experience working for various banks in India. She is currently a Deputy Branch Manager at ICICI Bank with responsibilities including managing branch operations, sales, and a team of 5 employees. She has a history of meeting sales targets and achieving high ratings for branch compliance and customer service. Smitha holds a Bachelor of Commerce degree and is a Junior Associate of the Indian Institute of Bankers.

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    RESUME

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    Smitha Chandrasekhar is a banking professional with 22 years of experience working for various banks in India. She is currently a Deputy Branch Manager at ICICI Bank with responsibilities including managing branch operations, sales, and a team of 5 employees. She has a history of meeting sales targets and achieving high ratings for branch compliance and customer service. Smitha holds a Bachelor of Commerce degree and is a Junior Associate of the Indian Institute of Bankers.

    Copyright:

    © All Rights Reserved
    Download as ODT, PDF, TXT or read online from Scribd
    Download as odt, pdf, or txt
    385 views3 pages

    Smitha Resume

    Uploaded by

    Sanjeev KP
    Smitha Chandrasekhar is a banking professional with 22 years of experience working for various banks in India. She is currently a Deputy Branch Manager at ICICI Bank with responsibilities including managing branch operations, sales, and a team of 5 employees. She has a history of meeting sales targets and achieving high ratings for branch compliance and customer service. Smitha holds a Bachelor of Commerce degree and is a Junior Associate of the Indian Institute of Bankers.

    Copyright:

    © All Rights Reserved
    Download as ODT, PDF, TXT or read online from Scribd
    Download as odt, pdf, or txt
    of 3

    Smitha Chandrasekhar

    +91 8129310392 | 7907187718


    smithasanjeev5@gmail.com

    Bank Professional

    PROFILE SYNOPSIS

     A Banking Professional with nearly 22 years of experience working with various


    banks.
     A qualified Junior Associate of Indian Institute of Banker professional with a
    flair for Branch Operations and Sales.
     Part of a pilot team in setting up a new branch at ICICI Bank . Exposure to manage
    Branch Team, Branch Business, Daily operations and Audit Compliance,
    Customer Service, etc…
     Technically proficient with Finnacle, Oracle FlexCube, Finware , ALPM and other
    banking related software’s.
     Ranked 1st in the YTD March 2018 Balanced Score Card in the Zonal Level and
    ranked 4th in YTD March 2018 Balance Score Card in the Mega Zone Level by
    meeting the targets set by the Bank.
     Achieved 7 star rating in IAD Audit in the newly set up Branch at Willington Island
    Branch, Kochi during 2011.
     A Banking professional doing Sales through Service and Practicing Banking
    Compliance as Mantra of Success.

    INDUSTRY EXPERIENCE

    ICICI Bank Ltd June 2010 - present


    Deputy Branch Manager

     Joined ICICI Bank in M1 grade and later promoted to M2 grade.


     Reports to the Branch Manager and manage operations and sales of a branch of size
    over Rs 77 crores.
     Lead a result oriented team and is responsible for managing the Branch Profitability,
    ensuring high quality service and customer acquisition.
     With the support of 5 team members, responsible for the administration and GL
    growth and efficient daily operation of a full service branch.
     Up-sell and cross sell various financial products to meet the individual target as well
    as Branch Targets- Accounts & Deposits, Loans, Cards, Investments, Insurance, etc…
     Point of contact for High Net Worth Customers, NRI`s and help them in managing
    their product portfolio.
     Responsible for branch profitability by managing and optimizing operational costs.
     Maintaining branch cash within the prescribed limits and optimization of cost and
    Cash Management across the tellers
     Cross-sell of products with new and as well as with existing customers.
    Smitha Chandrasekhar
    +91 8129310392 | 7907187718
    smithasanjeev5@gmail.com

    Bank Professional

     Mentor and deliver training programs to the team and identify process gaps.
     Handle all areas of operations including service delivery and managing issues.
     Actively and consistently seek an opportunity to expand share of wallet of the
    customer base.
     Constantly following compliance parameters of Banking Rules and Regulations and
    instrumental in getting 5 star rating through out the financial year 2018-2019.
     Controlling service parameters and quality controls of Service requests at branch
    level with zero customer escalations.

    HDFC Bank Limited June 2008 – June 2010


    Personal Banker

     Responsible for acquiring new quality clients.


     Generating revenue from mapped clients
     Manage the HNI customer portfolio of the branch retaining & enhancing advisory
    relationships
     Deepen the relationship by cross selling products and services according to
    customer needs.
     Review Branch Operations reports and ensure compliance with Banking rules,
    Regulations & Procedures.

    Centurian Bank of Punjab August 2007 – June 2008


    Manager

     Responsible for the clearing operations, back office operations, ATM operation, on-
    boarding customers, etc…
     Responsible for New quality clients.
     Generating revenue from mapped clients
    Smitha Chandrasekhar
    +91 8129310392 | 7907187718
    smithasanjeev5@gmail.com

    Bank Professional

    Lord Krishna Bank


    Assistant Manager

    Assistant Manager, - Lord Krishna Bank 1998 –2007


    Clerk , Kasargode Branch- Lord Krishna Bank 1997 –1998

     Progressed from the position of a Clerk to Assistant Manager and experience


    working across different branches.
     Responsible for balancing and tallying of all accounts, bank reconciliation.
     Process credit proposals and provide reports of the same to management .
     Ensure adherence to statutory regulations.
     Administrative duties such as expense reimbursements, housekeeping, hospital
    reimbursement, Salary processing etc…

    ACADEMICS

    1996 – Bachelor of Commerce| Mahatma Gandhi University


    2002 – Junior Associate of Indian Institute of Bankers| Indian Institute of Bankers

    PERSONAL & CORRESPONDENCE DETAILS

    Languages Conversant: English & Malayalam

    Address: Sudarshana Lane, Surabhi, Kadavanthra, Kochi – 682 020 | Kerala, India

    Phone: +91 8129310392 | Email: smithasanjeev5@gmail.com

    *References available on request

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