Travel Services NC II CG

K to 12 BASIC EDUCATION CURRICULUM
JUNIOR HIGH SCHOOL TECHNICAL LIVELIHOOD EDUCATION AND SENIOR HIGH SCHOOL - TECHNICAL-VOCATIONAL-LIVELIHOOD TRACK
HOME ECONOMICS – TRAVEL SERVICES (NC II)
(160 hours)
These are the specializations and their pre-requisites. These lists should be used as reference for curriculum maps.
AGRI-FISHERY ARTS
Specialization Number of Hours Pre-requisite
1. Agricultural Crops Production (NC I) 320 hours
2. Agricultural Crops Production (NC II)
updated based on TESDA Training Regulations published December 28, 2013 640 hours
3. Agricultural Crops Production (NC III) 640 hours Agricultural Crops Production (NC II)
4. Animal Production (Poultry-Chicken) (NC II) or
Animal Health Care Management (NC III) 320 hours Animal Production (Ruminants) (NC II) or
Animal Production (Swine) (NC II)
5. Animal Production (Poultry-Chicken) (NC II) 320 hours
updated based on TESDA Training Regulations published December 28, 2013
6. Animal Production (Large Ruminants) (NC II) 320 hours
7. Animal Production (Swine) (NC II) 320 hours
8. Aquaculture (NC II) 640 hours
9. Artificial Insemination (Large Ruminants) (NC II) 160 hours Animal Production (Large Ruminants) (NC II)
10. Artificial Insemination (Swine) (NC II) 160 hours Animal Production (Swine) (NC II)
11. Fish Capture (NC II) 640 hours
12. Fishing Gear Repair and Maintenance (NC III) 320 hours
13. Fish-Products Packaging (NC II) 320 hours
14. Fish Wharf Operation (NC I) 160 hours
15. Food Processing (NC II) 640 hours
16. Horticulture (NC III) 640 hours Agricultural Crops Production (NC II)
17. Landscape Installation and Maintenance (NC II) 320 hours
18. Organic Agriculture (NC II) 320 hours
19. Pest Management (NC II) 320 hours
20. Rice Machinery Operations (NC II) 320 hours
21. Rubber Processing (NC II) 320 hours
22. Rubber Production (NC II) 320 hours
23. Slaughtering Operations (Hog/Swine/Pig) (NC II) 160 hours
K to 12 Home Economics – Travel Services (NC II) Curriculum Guide May 2016 * LO – Learning Outcome Page 1 of 22
(160 hours)
HOME ECONOMICS
Number of
Specialization Pre-requisite
Hours
1. Attractions and Theme Parks Operations with Ecotourism (NC II) 160 hours
2. Barbering (NC II) 320 hours
3. Bartending (NC II) 320 hours
4. Beauty/Nail Care (NC II) 160 hours
5. Bread and Pastry Production (NC II) 160 hours
6. Caregiving (NC II) 640 hours
7. Commercial Cooking (NC III) 320 hours Cookery (NC II)
8. Cookery (NC II) 320 hours
9. Dressmaking (NC II) 320 hours
10. Events Management Services (NC III) 320 hours
11. Fashion Design (Apparel) (NC III) 640 hours Dressmaking (NC II) or Tailoring (NC II)
12. Food and Beverage Services (NC II) 160 hours
13. Front Office Services (NC II) 160 hours
14. Hairdressing (NC II) 320 hours
15. Hairdressing (NC III) 640 hours Hairdressing (NC II)
16. Handicraft (Basketry, Macrame) (Non-NC) 160 hours
17. Handicraft (Fashion Accessories, Paper Craft) (Non-NC) 160 hours
18. Handicraft (Needlecraft) (Non-NC) 160 hours
19. Handicraft (Woodcraft, Leathercraft) (Non-NC) 160 hours
20. Housekeeping (NC II) 160 hours
21. Local Guiding Services (NC II) 160 hours
22. Tailoring (NC II) 320 hours
23. Tourism Promotion Services (NC II) 160 hours
24. Travel Services (NC II) 160 hours
25. Wellness Massage (NC II) 160 hours
(160 hours)
INDUSTRIAL ARTS
Number of
Hours
1. Automotive Servicing (NC I) 640 hours
2. Automotive Servicing (NC II) 640 hours Automotive Servicing (NC I)
3. Carpentry (NC II) 640 hours
4. Carpentry (NC III) 320 hours Carpentry (NC II)
5. Construction Painting (NC II) 160 hours
6. Domestic Refrigeration and Air-conditioning (DOMRAC) Servicing (NC II) 640 hours
7. Driving (NC II) 160 hours
8. Electrical Installation and Maintenance (NC II) 640 hours
9. Electric Power Distribution Line Construction (NC II) 320 hours Electrical Installation and Maintenance (NC II)
10. Electronic Products Assembly and Servicing (NC II) 640 hours
11. Furniture Making (Finishing) (NC II) 640 hours
12. Instrumentation and Control Servicing (NC II) 320 hours Electronic Products Assembly and Servicing (EPAS) (NC II)
13. Gas Metal Arc Welding (GMAW) (NC II) 320 hours Shielded Metal Arc Welding (SMAW) (NC II)
14. Gas Tungsten Arc Welding (GTAW) (NC II) 320 hours Shielded Metal Arc Welding (GMAW) (NC II)
15. Machining (NC I) 640 hours
16. Machining (NC II) 640 hours Machining (NC I)
17. Masonry (NC II) 320 hours
18. Mechatronics Servicing (NC II) 320 hours Electronic Products Assembly and Servicing (EPAS) (NC II)
19. Motorcycle/Small Engine Servicing (NC II) 320 hours
20. Plumbing (NC I) 320 hours
21. Plumbing (NC II) 320 hours Plumbing (NC I)
22. Refrigeration and Air-Conditioning (Packaged Air-Conditioning Unit Domestic Refrigeration and Air-conditioning (DOMRAC) Servicing
640 hours
[PACU]/Commercial Refrigeration Equipment [CRE]) Servicing (NC III) (NC II)
23. Shielded Metal Arc Welding (NC I) 320 hours
24. Shielded Metal Arc Welding (NC II) 320 hours Shielded Metal Arc Welding (NC I)
25. Tile Setting (NC II) 320 hours
26. Transmission Line Installation and Maintenance (NC II) 640 hours Electrical Installation and Maintenance (NC II)
(160 hours)
INFORMATION, COMMUNICATIONS AND TECHNOLOGY (ICT)
Number of
Hours
1. Animation (NC II) 320 hours
2. Broadband Installation (Fixed Wireless Systems) (NC II) 160 hours Computer Systems Servicing (NC II)
3. Computer Programming (.Net Technology) (NC III) 320 hours
4. Computer Programming (Java) (NC III) 320 hours
5. Computer Programming (Oracle Database) (NC III) 320 hours
6. Computer Systems Servicing (NC II) 640 hours
7. Contact Center Services (NC II) 320 hours
8. Illustration (NC II) 320 hours
9. Medical Transcription (NC II) 320 hours
10. Technical Drafting (NC II) 320 hours
11. Telecom OSP and Subscriber Line Installation
320 hours Computer Systems Servicing (NC II)
(Copper Cable/POTS and DSL) (NC II)
12. Telecom OSP Installation (Fiber Optic Cable) (NC II) 160 hours Computer Systems Servicing (NC II)
(160 hours)
Course Description:
This curriculum guide on Travel Services leads to National Certificate Level II (NC II). This course is designed to enhance the knowledge, skills, and attitudes of a high school student in tour
servicing that strongly adhere to industry standards. It covers specialized competencies such as: book travel-related reservation, administering billing and settlement plans, and issuing air, sea,
and land tickets and multipurpose documents.
Course Prerequisites:
The student/enrollee of this course must possess the following:

1. Excellent communication skills (must be proficient in the Native Language/s; Filipino, English, and/or Foreign language/s)
2. Computer literacy
3. Good visual impact and pleasing personality
4. Perfect vision (20/20) or with contact lenses but not beyond (20/30)
CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCIES CODE

Introduction
1. Key concepts in Travel Services (TS) The learners demonstrate an The learners independently demonstrate The learners:
2. Relevance of the course understanding of concepts and theories core competencies in TS as prescribed in 1. explain concepts in TS
3. Career opportunities in TS. the TESDA Training Regulation. 2. discuss the relevance of the course
3. explore opportunities for a career in
TS
QUARTER I
Lesson 1: TOURISM INDUSTRY IN THE PHILIPPINES (TIIP)
1. Government Agencies The learners demonstrate The learners perform a clear LO 1. Understand fully the TLE_HETS9-
1.1 Department of Tourism (DOT) comprehension of the operational representation of the manner by which Philippine tourism industry 12TIIP-Ia-e-1
1.2 Philippine Convention and functions of tourism industry in the tourism industry works in the 1.1 discuss the functions of the National
Visitors Corporation (PCVC) Philippines. Philippines. Tourism Office, the agencies directly
1.3Philippine Tourism Authority related to it, and the concerned local
1.4 local government units (LGUs) government units (LGU) in the
1.5 Other national government units tourism industry
2. Private Agencies 1.2 identify the nature of and services
2.1 Education and training centers offered by the various sectors under
2.2 Food and beverage enterprises the private division
2.2 Lodging industry 1.3 explain the functions of the sectors
2.3 Recreation and attraction that comprise the private agencies
business connected with tourism industry
2.4 Oil market
(160 hours)
2.4 Transportation industry
2.5 Travel companies
2.6 Other private sector entities
Lesson 2: DEVELOP AND UPDATE INDUSTRY KNOWLEDGE (DUIK)
1. Key Resources of Information on the The learner demonstrates understanding The learner independently develops and LO2. Seek information about the TLE_HETS9-
Industry of concepts and theories in developing updates industry knowledge. industry 12DUIK-IF-J-2
1.1 Information sources and updating industry knowledge. 1.1 identify and access key sources of
1.1.1 Media information on the industry
1.1.2 Reference books 1.2 access, apply and share industry
1.1.3 Libraries information
1.1.4 Union
1.1.5 Industry association
1.1.6 Internet
1.1.7 Personal
observation
2. Industry Information
2.1 Trade unions, environmental
issues and requirements
2.2 Industrial relations issues and
major organization
2.3 Career opportunities
2.4 Work ethic required to work in
the industry
2.5 Quality assurance
QUARTER II
Lesson 3: OBSERVE WORKPLACE HYGIENE PROCEDURES (OWHP)
1. Personal Grooming and Hygiene The learner demonstrates understanding The learner independently observes LO 3. Follow hygiene procedures TLE_HETS9-
1.1 Proper hand washing of concepts and theories in observing workplace hygienic procedures. 1.1 implement workplace hygiene 12OWHP-IIa-3
1.2 Regular bathing workplace hygienic procedures. procedures
1.3 Appropriate and clean clothing 1.2 manage handling and storing of
1.4 Cleaning and sanitizing items following standard procedures
procedures accordingly
1.5 Personal hygiene
2. Safe and Hygienic Handling, Storage LO 4. Identify and prevent hygiene TLE_HETS9-
and Disposal of Food, Beverages and risks 12OWHP-IIb-4
Materials 1.1 identify potential hygiene risks that
2.1 Proper food handling and storage deviate standard procedures
2.2 Correct work practices 1.2 take necessary actions to minimize
(160 hours)
2.3 Ecological waste management and remove risks within the scope of
2.4 Personal hygiene individual responsibility
2.5 Organic pest control 1.3 report hygiene risks beyond the
3. Minimizing or removing risk control of individual staff members
3.1 auditing staff skills and providing to the appropriate authority for
training follow up
3.2 ensuring strict compliance with
policies and procedures
3.3 audits or incidents with follow up
actions
Lesson 4: PERFORM TRAVEL-RELATED COMPUTER OPERATIONS (PTCO)
1. Software for the following tasks: The learner demonstrates understanding The learner independently performs LO5. Plan and prepare for tasks to TLE_HETS9-
1.1 Manual Ticketing of concepts and theories in performing travel-related computer operations. be undertaken 12OWHP-IIc-d-5
1.2 Online Ticketing computer operations related to functions 1.1 determine the requirements of tasks
1.3 Event Scheduling of the Philippine tourism industry. 1.2 select appropriate software
1.4 Cashless and Redemption according to task assigned and
1.5 Booking required outcome
1.6 Billing 1.3 plan the task and follow procedures
to ensure OHS guidelines
2. Appropriate software according to LO6. Input data into computer TLE_HETS9-
task requirement 1.1 enter data into the computer using 12OWHP-IIe-f-6
2.1 Basic ergonomics of keyboard and appropriate program/application in
computer use accordance with the standard
2.2 Standard operating procedures in procedures
entering and saving data into the 1.2 check and save the accuracy of
computer information in accordance with
2.3 Storage media standard operating procedures
3. Ergonomic guidelines 1.3 store inputted data in storage media
according to requirements
1.4 perform work within ergonomics
guidelines
4. Appropriate devices and procedures to LO7. Access information using TLE_HETS9-
transfer files/data computer 12OWHP-IIg-h-7
4.1 Programs and applications 1.1 select correct program/application
4.2 Procedures/techniques in based on job requirements
accessing Information 1.2 access program/application
containing the required information
according to standard procedures
(160 hours)
5. Accurate and complete data according LO8. Produce output/data using TLE_HETS9-
to the requirements computer system 12OWHP-IIi-j-8
5.1 Software commands 1.1. process entered data using
5.2 Operation and use of peripheral appropriate software commands
devices 1.2. print out data as required using
5.3 Procedures in transferring computer hardware/peripheral
files/data devices in accordance with
standard operating procedures
1.3. transfer files and data between
compatible system using computer
software, hardware/peripheral
devices in accordance with
standard operating procedures
QUARTER III
Lesson 5: PERFORM WORKPLACE AND SAFETY PRACTICES (PWSP)
1. Workplace safety, security and The learner demonstrates understanding The learner independently performs LO9. Follow workplace procedures TLE_HETS9-
hygiene systems, processes and of concepts and theories in performing workplace and safety practices. for health, safety and security 12PWSP-IIIa-9
operation workplace and safety practices. practices
1.1 Health, safety and security 1.1 follow correct health, safety and
procedures security procedures in line with
1.2 Breaches procedures legislation, regulations and standard
procedures
1.2 identify and report breaches of
health, safety and security in line
with standard procedures
1.3 report suspicious behavior or
unusual occurrence in line with
standard procedure
2. Faults, problems and emergency LO10. Deal with emergency TLE_HETS9-
situations in line with standard situations 12PWSP-IIIb-c-10
guidelines 1.1 recognize emergency and potential
2.1 Emergency procedure emergency situations and take
2.2 Personal injuries appropriate action/s within
2.3 Fire individual’s scope of responsibility
2.4 Electrocution 1.2 follow emergency plan in adherence
2.5 Natural calamities to standard procedures
2.6 Criminal acts 1.3 seek assistance from colleagues to
2.7 Safe personal presentation resolve or respond to emergency
(160 hours)
standard situations
1.4 report details of emergency
situations in line with standard
procedures
3. Safe personal presentation standards. LO11. Maintain safe personal TLE_HETS9-
3.1 Proper use of personal protective presentation standards 12PWSP-IIId-11
equipment 1.1 identify and follow safe personal
3.2 Waste management standards in line with standard
3.3 Pollution control requirements
3.4 Types of pollutants and its effects
Lesson 6: PROVIDE EFFECTIVE CUSTOMER SERVICE (PECS)
1. Effective verbal and non-verbal The learner demonstrates understanding The learner independently provides LO12. Greet customer properly TLE_HETS9-
communication skills to respond to of concepts and theories in providing customer services. 1.1 greet guests in line with standard 12PECS-IIIe-12
customer needs effective customer services. procedure
1.1 Personality development and 1.2 use verbal and non-verbal
public relations communication appropriate to the
1.2 Basic oral communication/ writing given situation
memos and letters 1.3 observe verbal and non-verbal
communication of customer in
responding
1.4 demonstrate sensitivity to cultural
and social differences
2. Interpersonal skills LO13. Identify customer’s needs TLE_HETS9-
3. Provision of Help Desk 1.1 use appropriate interpersonal skills 12PECS-IIIf-13
4. Key concepts of identifying and to ensure that customer needs are
understanding the consumer accurately identified
5. Consumer Analysis through: 1.2 assess customer’s needs for urgency
5.1 Observation so that priority for service delivery
5.2 Interviews can be identified provide customers
5.3 FGD with information
5.4 Survey 1.3 identify personal limitation in
6. Pre- and Post-conference with the addressing customer needs and seek
customer to enhance the quality of assistance from the higher authority
service 1.4 attend promptly and efficiently to
the customer’s needs in line with
standard procedures
1.5 maintain professional rapport with
customer to enable high quality
(160 hours)
service delivery
1.6 take opportunity to enhance the
quality of service and products
wherever possible
7. Queries in line with standard LO14. Handle queries through TLE_HETS9-
procedures telephone/mobile phone, fax 12PECS-IIIg-h-14
8. Uses of telephone, fax machine, machine, internet, email and social
internet, e-mail, and social network sites network sites
9. Telephone and electronic mail ethics 1.1 use telephone/cell phone, computer,
10. Procedures in handling queries fax machine, internet efficiently to
determine customer requirements
1.2 record queries/information in line
with standard procedures
1.3 act upon queries promptly and
efficiently in line with standard
procedures
11. Customers’ complaints, evaluation LO15. Handle complaints, TLE_HETS9-
and recommendations evaluation and recommendations 12PECS-IIIi-j-15
12. Guidelines in handling complaints 1.1 greet guests with a smile and eye-
13. Procedures in responding and to-eye contact
resolving complaints 1.2 take the responsibility for resolving
14. Feedback mechanism the complaint within the limit of
responsibility
1.3 establish and agree with the
customer, the nature and details of
complaint
1.4 take appropriate action to resolve
the complaint to the customer
satisfaction wherever possible
QUARTER IV
Lesson 7: CREATE TRAVEL-RELATED RESERVATIONS AND TRANSACTIONS (CTRT)
1. Client file and identifying booking The learner demonstrates skills and The learner independently creates LO16. Administer client file TLE_HETS9-
requirements knowledge required to make and travel-related reservations and booking requirements, request, 12CTRT-IVa-d-16
1.1 Suppliers administer bookings for tourism or transactions. records, updates and finalization
1.1.1 Internal hospitality products and services. 1.1 interpret the customer’s
1.1.2 External to the organization requirements correctly and
1.2 Travel Services confirmed specific services to the
1.2.1 Domestic customer
(160 hours)
1.2.2 International 1.2 coordinate effectively, the booking
1.3 Reservations/Bookings process from initial request to
1.3.1 Manual finalization of the booking
1.3.2 Electronic 1.3 keep records of all bookings made
1.4 Customer records accurately
1.4.1 A computer-generated file 1.4 demonstrate knowledge on industry
1.4.2 A manual file booking systems and procedures for
2. Request services a range of products and services
2.1 Products and services 1.5 determine the customer’s
2.1.1 Transportation requirements
2.1.2 Transfers 1.6 interpret any quotations previously
2.1.3.Accommodations supplied to customer
2.1.4 Entertainment 1.7 demonstrate skills in booking and
2.1.5 Tours coordinating supplier services for
2.1.6 Cruises multiple and different customer
2.1.7 Entrance to attractions or situations and varying products and
sites services (ideally as a component of
2.1.8 Tourist guiding services integrated work activity)
2.1.9 Activities 1.8 practice skills within a fully-
2.1.10 Meals equipped industry-realistic office
2.1.11 Functions environment using appropriate
2.1.12 Special items with computers, printers, information
customer’s corporate programs and publications
branding
2.1.13 Venue bookings
2.1.14 Speaker services
2.1.15 Audio visual services
2.1.16 Meeting or event
equipment
2.1.17 Special event consumable
items
2.1.18 Catering
2.1.19 Refund Services
2.1.20 Other requirements of the
client
3. Record request and confirmation
3.1 Communication System
3.1.1 Telephone
(160 hours)
3.1.2 Fax
3.1.3 Email
3.1.4 Internet
3.1.5 Mail/courier service
3.1.6 Computer Reservation
System (CRS) or Global
Distribution System (GDS)
3.2 Confirmation details
3.2.1 Cost
3.2.2 Payment method and
deadline
3.2.3 Special request
3.2.4 arrangements
3.3 Types of Reservations/Bookings
3.3.1 A single product or service
3.3.2 Multiple products and
services making up a
complete itinerary
3.3.3 Groups
3.3.4 Individuals
3.3.5 Ad Hoc touring
arrangements
3.3.6 Series tours
3.3.7 Incentive tours
3.3.8 Meetings
3.3.9 Conferences
3.3.10 A combination of any of
the above
3.4 Amendments/ adjustments to
bookings
3.4.1 Cancellation of booking
3.4.2 Change of date, time.
3.4.3 Change of location of
commencement and
conclusions of service.
3.4.5 Reduction or increase in
number of bookings held
3.5 Final customer details
(160 hours)
3.5.1 Final numbers for a group
booking
3.5.2 Arrival and departure flights
and times (or any other
form of transportation)
3.5.3 Final name list
3.5.4 Final rooming list
3.5.5 Details of tourist
guides/tour managers/crew
accompanying customers
3.5.6 Itinerary – if packaged tour
4. Update and finalize bookings
4.1 Documents issued to customers
4.1.1 Invoices
4.1.2 Credit notes
4.1.3 Receipts
4.1.4 Service Voucher/s
4.1.5 Tickets (air, sea and land)
4.1 6 Travel documents
(passports, visas,
immigration clearances,
etc)
4.1.7 Insurance Certificates
4.1.8 Information packs
4.1 9 Travel reminders, itineraries
4.2 Updating customer/s’ financial
record
Lesson 8: PROVIDE ASSISTANCE IN TRAVEL DOCUMENTATION PREPARATION (PATD)
1. Prepare and assist client’s application The learner demonstrates skills and The learner independently provides LO17. Demonstrate Assistance in TLE_HETS9-
for the following: knowledge required to assist clients in assistance in travel documentation travel documents needed 12CTRT-IVe-h-17
1.1 Passport application preparation of travel documents. preparation. 1.1 demonstrate knowledge of
1.1.1 Filipinos passport requirements and
1.1.2 Resident Foreign procedures
Nationals 1.2 demonstrate knowledge of visa
1.2 Visa application and/or permits documentation requirements and
1.2.1 Worldwide destination procedure
1.2.2 Tourist 1.3 demonstrate knowledge of
1.2.3 Temporary Visitors Immigration Exit clearance and
(160 hours)
1.2.4 Businessman Reentry permit procedure and other
1.2.5 Students Immigration procedure
1.3 Immigration documents requirements
1.3.1 Travel Exit clearance & 1.4 demonstrate ability to correctly
reentry permit apply DFA, Embassies, and Bureau
1.3.2 Extension of visa of Immigration rules and
1.3.3 Application of change of procedures within enterprise
visa status acceptable timeframes
1.3.4 Annual Registration of 1.5 demonstrate ability to assist clients
foreign nationals in acquiring travel documents within
1.3.5 Application of I-Card the soonest time before date of
1.3.6 Travel clearance for person travel
with the same name
1.3.7 Application of extension of
reentry permit
1.3.8 Payment of Head tax
1.4 Additional travel documents
1.4.1 DSWD clearance
1.4.2 Court clearance
1.4.3 CFO (Commission on
Filipinos Overseas)
1.4.4 POEA clearance
1.4.5 NBI clearance
1.4.6 Bureau of Quarantine
vaccination card
1.4.7 And other necessary
government-issued
documents
Lesson 9: ISSUE INFORMATION ON INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA)-BILLING SETTLEMENT PLAN (BSP)
DOCUMENTS AND OTHER PASSAGE DOCUMENTS (DOPD)
1. Necessary information and other The learner demonstrates knowledge The learner independently issues LO18. Issue important documents TLE_HETS9-
travel related data and skills required regarding review of information on international association for the travel 12DOPD-IVi-j-18
1.1 Company name travel documents and issuance and (IATA), billing settlement plan 1.1 perform sales and service tasks
1.2 First Name payment of tickets and Multi-Purpose documents and other passage 1.2 issue tickets, Multi-Purpose
1.3 Middle Initial / Name Documents (MPD), tour order, tour documents. Documents (MPD) and other travel
1.4 Last Name vouchers, exchange order, purchase related documents
1.5 Title of the passenger (Mr., order, booking request and other 1.3 obtain information on International
Ms., Mrs., Mstr., Mist., Inf) vouchers issued for inbound and Air Transport Association (IATA)
(160 hours)
1.6 Address outbound travel. tariff of different carriers, billing and
1.7 Date of Birth settlement plans.
1.8 Birthplace 1.4 effectively use telephone, telefax,
1.9 Gender computer reservation system or
1.10 Telephone Number global distribution system, internet
1.11 Zip Code and email
1.12 Age 1.5 perform competent communication
1.13 Type of passenger skills
1.14 Overseas Filipino Workers 1.6 carry out networking for latest fares
(OFW) and tariff information
1.15 Number of passenger 1.7 run required computer (GDS)
1.16 Senior Citizen operations
1.17 Language
1.18 Medical
1.19 Dietary requirement
1.20 Residency status
1.21 Nationality
1.22 Passport Number, validity, date
& place of issuance
1.23 Visa
1.24 Handicap
2. Perform sales and service tasks
2.1 Flight or Voyage Number
2.2 Estimated Time of Departure
(ETD) & Arrival (ETA)
2.3 Date of flight / departure
2.4 Time of flight / departure
2.5 Place of origin
2.6 Place of destination
2.7 Type of booking class /
services
2.8 Type of equipment used
2.9 Meals served on board
2.10 Elapsed Time of travel
2.11 Type of aircraft/ship/vehicle
use
3. Issue tickets, Multi-Purpose
Documents (MPD) and other travel
(160 hours)
related documents
3.1 Fares – Adult, Child, Infant,
Senior Citizen
3.2 Air
3.3 Sea
3.4 Land
4. Network for latest fare and tariff
information
Code Book Legend

Sample: TLE_HETS9-12PECS-IIIe-12
LEGEND SAMPLE DOMAIN/ COMPONENT CODE

Technology and Livelihood
Tourism industry in the Philippines TIIP
Learning Area and Strand/ Education_Home Economics
Subject or Specialization Travel Services TLE_HE
Develop and update industry knowledge DUIK
First Entry TS
9-12 Observe workplace hygiene procedures OWHP
Grade Level Grade 9/10/11/12
K to 12 Home Economics – Travel Services (NC II) Curriculum Guide May 2016 * LO – Learning Outcome
Perform travel-related computer operations Page 16PTCO
of 22
Domain/Content/ Provide Effective Customer
Uppercase Letter/s
Component/ Topic Service
PECS
Perform workplace and safety practices PWSP
(160 hours)
Technology-Livelihood Education and Technical-Vocational Track specializations may be taken between Grades 9 to 12.
Schools may offer specializations from the four strands as long as the minimum number of hours for each specialization is met.
Please refer to the sample Curriculum Map on the next page for the number of semesters per Home Economics specialization and those that have pre-requisites.
Curriculum Maps may be modified according to specializations offered by a school.
(160 hours)
* Please note that these subjects have pre-requisites mentioned in the CG.
+ CG updated based on new Training Regulations of TESDA. **This is just a sample. Schools make their own curriculum maps considering the
Other specializations with no pre-requisites may be taken up during these semesters. specializations to be offered. Subjects may be taken up at any point during Grades 9-12.
(160 hours)
Main Reference:
Technical Education and Skills Development Authority- Qualification Standards Office. Training Regulations for Travel Services NC II. Taguig City, Philippines: TESDA, 2013.
Other References:
Australia New Zealand Food Authority (ANZFA). Safe Food Australia: A guide to the Food Safety Standards. Australia: ANZFA, 2001.
Bar-On, Raymond. Travel and tourism data: a comprehensive research handbook on the world travel industry. London: Euromonitor, 1989.
Biederman, Paul S. Travel and tourism: an industry primer. Upper Saddle River, New Jersey: Pearson Education, 2008.
Biggs, Herbert C ., Donald P. Dingsdag and Colette R. Roos. A Practical Guide to Safety Leadership. Australia: Cooperative Research Centre for Construction Innovation, for Icon.Net Pty Ltd.,
2008.
Chand, Mohinder. Management of Travel Agency and Tour Operation. New Delhi: Anmol, 2005.
Claravall, Bienvenido G. Travel and Tour Operations in the Philippines. Manila, Philippines: Paper Design Corner, 2007.
Cook, Sarah. Customer Care Excellence: How To Create An Effective Customer Focus . UK: Kogan Page Limited, 2008.
Cooper, Christopher, et. al. Tourism: Principles and Practice, New York, USA.: Addison Wesley Longman Publishing, 2002.
Cruz, Reil G. Principles of travel and tourism: focus on the Philippine s ver. 2. Quezon City: Tourism Research Philippines, 2000.
Denivey, David. E. Outstanding Customer Service: The key to Loyal Customer. VA, USA: Coastal Training Technologies Corporation. 1998.
Deuschl, Dennis. E. Travel and tourism public relations: an introductory guide for hospitality managers. Burlington, Massachusetts: Elsevier, 2006.
DOT/PCVC. Philippine travel sales manual. Manila, Philippines: DOT/PCVC, 2007.
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(160 hours)
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(160 hours)
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http://www.orosha.org/pdf/pubs/4755.pdf
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K to 12 BASIC EDUCATION CURRICULUM

INFORMATION, COMMUNICATIONS AND TECHNOLOGY (ICT)

The student/enrollee of this course must possess the following:

CONTENT CONTENT STANDARD PERFORMANCE STANDARD LEARNING COMPETENCIES CODE

Code Book Legend

LEGEND SAMPLE DOMAIN/ COMPONENT CODE

DOT/PCVC. Philippine travel sales manual. Manila, Philippines: DOT/PCVC, 2007.

Sinha, R. K. Travel and tourism management. Delhi: Dominant Publishers, 1999.

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