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    Mo Nice TsCs

    Uploaded by

    Mziyanda Boet-Bhayi Shumî
    The document outlines the terms and conditions for Mo'Nice offers available to Telkom Mobile prepaid and postpaid customers. Key details include: 1. Offers can only be purchased via the USSD shortcode *123# and prices/availability may vary by customer. 2. The validity period and price of each offer is clearly stated on the USSD menu and purchase confirmation SMS. 3. Sufficient airtime/spend limits are required to complete purchases. Unsuccessful prepaid customers will receive balance info, while postpaid users will get instructions to adjust spend limits. 4. Available offers include night data bundles, minutes bundles for Telkom networks, and data bundles with platform restrictions

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Mo Nice TsCs

    Uploaded by

    Mziyanda Boet-Bhayi Shumî
    71 views2 pages
    The document outlines the terms and conditions for Mo'Nice offers available to Telkom Mobile prepaid and postpaid customers. Key details include: 1. Offers can only be purchased via the USSD shortcode *123# and prices/availability may vary by customer. 2. The validity period and price of each offer is clearly stated on the USSD menu and purchase confirmation SMS. 3. Sufficient airtime/spend limits are required to complete purchases. Unsuccessful prepaid customers will receive balance info, while postpaid users will get instructions to adjust spend limits. 4. Available offers include night data bundles, minutes bundles for Telkom networks, and data bundles with platform restrictions

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    Data plan

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    The document outlines the terms and conditions for Mo'Nice offers available to Telkom Mobile prepaid and postpaid customers. Key details include: 1. Offers can only be purchased via the USSD shortcode *123# and prices/availability may vary by customer. 2. The validity period and price of each offer is clearly stated on the USSD menu and purchase confirmation SMS. 3. Sufficient airtime/spend limits are required to complete purchases. Unsuccessful prepaid customers will receive balance info, while postpaid users will get instructions to adjust spend limits. 4. Available offers include night data bundles, minutes bundles for Telkom networks, and data bundles with platform restrictions

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    71 views2 pages

    Mo Nice TsCs

    Uploaded by

    Mziyanda Boet-Bhayi Shumî
    The document outlines the terms and conditions for Mo'Nice offers available to Telkom Mobile prepaid and postpaid customers. Key details include: 1. Offers can only be purchased via the USSD shortcode *123# and prices/availability may vary by customer. 2. The validity period and price of each offer is clearly stated on the USSD menu and purchase confirmation SMS. 3. Sufficient airtime/spend limits are required to complete purchases. Unsuccessful prepaid customers will receive balance info, while postpaid users will get instructions to adjust spend limits. 4. Available offers include night data bundles, minutes bundles for Telkom networks, and data bundles with platform restrictions

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    MO’NICE TERMS & CONDITIONS

    1. Mo’Nice is a campaign available to Prepaid and Post-paid Telkom Mobile customers

    2. Mo’Nice offers can only be bought on *123# via the Telkom Mobile USSD

    3. Mo’Nice offers are tailor made for individual customers and therefore offers and prices may vary
    for each customer

    4. The offers are valid for a specified number of days, customers need to check the validity of each
    offer prior to purchasing any offer and confirm that they agree to the purchase by selecting the
    “confirm” option on the USSD platform

    5. The validity of each offer will be clearly stated on the USSD menu and will also be
    stated/confirmed in the provisioning SMS after each successful purchase

    6. Customers’ need to have the required airtime balance(Prepaid) or sufficient spend limit (Post-
    paid customers) (cost of the offer as stated in the USSD) to successfully purchase any offer on
    *123#

    7. Prices of offers are clearly stated on the *123# USSD platform

    8. Once selected, the offer will be provisioned and the amount which is the price of the offer on the
    *123# USSD will be deducted from the customers’ airtime or added to the bill

    9. a) Prepaid:

    If the purchase is unsuccessful due to insufficient funds, an SMS will be sent to the customer.
    This SMS will state how much is in their wallet balance and ask the customer to recharge and to
    try purchase the offer again on *123#

    b) Post-Paid:

    If the purchase is unsuccessful due to a spent limit that is too low, an SMS will be sent to the
    customer. This SMS will inform the customer on how to adjust their spend limit using *180#. The
    customer can then re-try purchasing the offer.

    10. There may be different themes attached to the Mo’ Nice campaign and these themes may vary.

    11. There is no charge associated with accessing the USSD (*123#), Customers will only be
    charged if they buy an offer.

    12. Weekend Bundles: This bundle can be purchased at any time, but it will only be available for
    use on the weekend, from Saturday 00:01 until Sunday 23:59.

    13. Telkom Night data: The usage period for this bundle will be 00:00 midnight to 07:00 daily

    14. The Night Surfer Promo (5GB & 450GB) on Mo’Nice is only available to customers who are on
    the SmartBroadband Prepaid Wireless tariff plan.

    15. The 5GB night surfer promo bundle available to customers on the SmartBroadband Prepaid
    Wireless plan can only be bought twice a day.
    16. The 450GB night surfer promo bundle available to customers on the SmartBroadband Prepaid
    Wireless plan has no restriction on the number purchases per day.

    17. There will be no carry over once the bundle expires.

    18. Promotional airtime can be used to make calls, send SMS’s and access the internet

    19. Promotional items/offers cannot be transferred

    20. Promotional airtime cannot be used to purchase bundles, access premium rated services or call
    international numbers

    21. Telkom reserves the right to cancel the promotion at any time, if deemed necessary in its opinion
    or if circumstances arise that are outside of its control, and will not be liable to customers in such
    event for any cause or action whatsoever

    Variety of offers available for purchase:


    • TM night data= Telkom Mobile night data from 00:00 to 7:00am (coverage dependent)
    • 5GB & 450GB Night surfer data= Telkom night data available on the SmartBroadband Wireless
    Prepaid plan and can be used from 00:00 to 7:00am (coverage dependent)
    • TM/Telkom minutes= Telkom Mobile minutes (call only Telkom numbers & Fixed landline
    numbers)
    • All net data= All network data (data that is not coverage dependent)
    • TM/Telkom data =Telkom Mobile data (data that must be used in Telkom coverage)
    • All net min= All network minutes (all net minutes- used to call any SA network)
    • YouTube data= Data to be used on the YouTube platform only
    • WhatsApp data = Data to use for WhatsApp

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