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    QVS Comm Grooming 2days Course Content v1.0

    Uploaded by

    Rica Mae David Balagtas
    This two-day workshop focuses on improving communication and grooming skills. The first day covers communication techniques, including listening skills, questioning styles, understanding different communication styles, and dealing with difficult personalities. The second day focuses on grooming and etiquette, such as introductions, body language, dress codes, business card etiquette, and email etiquette. The goal is for participants to enhance their social skills, confidence, and ability to make positive impressions both professionally and personally.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    QVS Comm Grooming 2days Course Content v1.0

    Uploaded by

    Rica Mae David Balagtas
    28 views3 pages
    This two-day workshop focuses on improving communication and grooming skills. The first day covers communication techniques, including listening skills, questioning styles, understanding different communication styles, and dealing with difficult personalities. The second day focuses on grooming and etiquette, such as introductions, body language, dress codes, business card etiquette, and email etiquette. The goal is for participants to enhance their social skills, confidence, and ability to make positive impressions both professionally and personally.

    Original Description:

    Groom

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    This two-day workshop focuses on improving communication and grooming skills. The first day covers communication techniques, including listening skills, questioning styles, understanding different communication styles, and dealing with difficult personalities. The second day focuses on grooming and etiquette, such as introductions, body language, dress codes, business card etiquette, and email etiquette. The goal is for participants to enhance their social skills, confidence, and ability to make positive impressions both professionally and personally.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    28 views3 pages

    QVS Comm Grooming 2days Course Content v1.0

    Uploaded by

    Rica Mae David Balagtas
    This two-day workshop focuses on improving communication and grooming skills. The first day covers communication techniques, including listening skills, questioning styles, understanding different communication styles, and dealing with difficult personalities. The second day focuses on grooming and etiquette, such as introductions, body language, dress codes, business card etiquette, and email etiquette. The goal is for participants to enhance their social skills, confidence, and ability to make positive impressions both professionally and personally.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Communication & Grooming

    (Two Day Workshop)

    Course Objectives

    At the end of the course, the participant can

     Define why listening is important.


     Demonstrate the use of open-ended and closed questions.
     Identify personal behaviour style and its unique challenges.
     Describe a model of feedback, communication, and listening.
     Explain the importance of body language.
     Effectively introduce themselves and others.
     Rephrase blunt language for better communication.
     List techniques for dealing with difficult people.
     Develop an action plan to improve communication skills.
     Enhanced social skills
     Greater confidence to interact with people from all walks of life
     Ability to make a positive first impression
     Ability to make a lasting impression
     Improvement in overall appearance
     Social Graces, Etiquette and Body language

    Course Outline

    Module I: Communication
     Communication as a Tool for Technology Professionals: Why Communication Skills
    Are Critical
     Building Personal Credibility: Understanding Different Communication Styles
     It's Not What You Say: Rephrasing for Better Relationships
     Tools of the Trade: Voicemail, Email, Memos, and More
     Thingamagigees and Gizmos: Communicating Technical Information to Non-
    Technical People
     Difficult Personalities and Difficult Situations: Dealing with Challenges
     Making a Great First Impression:

    Module II: Grooming & Etiquette

     Greeting and Introductions


    o How to present yourself to people
    o How to make proper introductions, Paying & Receiving Compliments, Small
    Talk & Networking

    QVS_Comm&Grooming_2D/Course Content_v1.0 1
    Communication & Grooming
    o Developing Your Professional and Personal Image
    o Managing Different Personalities
     Body Language
    o Greeting Components
    o The Protocol of Shaking Hands
    o Introductions
    o Introductory Scenarios
    o Addressing Individuals
     Etiquette of Dressing
    o Understanding body language and its significant role in communication
     Cell Phone Etiquette
    o The do’s and don’ts in dressing
    o Understand various dress codes for different occasions
    o Clothes and Corporate Culture
    o Personal Props and Accessories for Men and Women
     Business Card Etiquette
     Behaviour outside the workplace
    o Office parties
    o Client invitations
    o Entertaining customers
     International Business Protocol
    o Corporate Protocol
    o Languages
    o Dress Codes
    o Forms of Address
    o Greetings
    o Social Situations
    o Dining Do's & Don'ts
    o Tipping
    o Gift Giving
     Multi-cultural Challenges
    o Multi-cultural Etiquette
    o Examples of Cultural Insensitivity
    o Cultural Differences and their Effects on Business Etiquette
     E-Mail Etiquette
    o General etiquette
    o Sending effective messages
    o Form and tone of the messages
    o Responding to messages
    o Organizing the different parts of an email:

    (a) Greeting
    (b) Enclosures
    (c) Closing
    (d) CC & BCC

    QVS_Comm&Grooming_2D/Course Content_v1.0 2
    Communication & Grooming
    (e) Subject Line
    (f) Screen Appearance
    (g) Spacing
    (h) Font
    (i) Replying
    (j) Flaming

    Time to time Quiz and Game

    QVS_Comm&Grooming_2D/Course Content_v1.0 3

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