2005 Portugal Telecom CSR Report

Portugal Telecom
Sustainability Report _ 2005

Brazil Hungary São Tomé e Príncipe Kenya East Timor
Vivo Hungaro Digitel HD CST Kenya Postel Timor Telecom
Mobile VSAT operation Wireline, mobile, Directories Wireline, mobile,
UOL Internet and data Directories Internet and data
ISP, Internet contents Guinea-Bissau Mozambique Macao [MSAR-China]
Mobitel Guiné Telecom LTM CTM
Call center services Wireline Directories Wireline, mobile,
Guinetel Teledata Internet and data
Mobile ISP and data TV Cabo Macau
Cape Verde Islands Angola Pay-TV
CVT Unitel Telesat
Wireline, mobile, Mobile Satellite broadcast
Internet and data Elta Directel Macau
Directel Cabo Verde Directories Directories
Directories Multitel
Morocco ISP and data
Médi Télécom
Mobile
Customers (million) Employees
12
national
35
international
13,100
national
19,289
international
+2% +17% - 6% +39%
Portugal Telecom
Portugal
Wireline > Retail [PT Comunicações 100%]
Euro 2,214 million (revenues) > Large corporates' voice and data [PT Corporate 100%]
> SMEs' voice and data [PT Prime 100%]
> ISP and broadband services [PT.COM 100%]
Mobile > TMN 100%
Euro 1,557 million (revenues) > PT Wi-Fi 100%
PT Multimédia 58.43% > Pay-TV and cable Internet
Euro 628 million (revenues) > Audiovisuals
International
Revenues (Euro million)
Brazil > Vivo 50% > Mobile 2,037
Brazil > UOL 29% > ISP, Internet contents 146
Morocco > Médi Télécom 32.18% > Mobile 392
Cape Verde > Cabo Verde Telecom 40% > Wireline, mobile, Internet and data 55
São Tomé e Príncipe > CST 51% > Wireline, mobile, Internet and data 8
Angola > Unitel 25% > Mobile 357
East Timor > Timor Telecom 41.12% > Wireline, mobile, Internet and data 14
Macao > CTM 28% > Wireline, mobile, Internet and data 190
Support companies
Systems and IT [PT Sistemas de informação 100%]; Innovation, research and development [PT Inovação 100%];
Backoffice and shared services [PT PRO 100%]; Consultancy and procurement [PT Compras 100%];
Telemarketing and information services [PT Contact 100%]; Pension scheme management [Previsão 78.12%]
Main financial data
6,385
operating revenues
2,496
EBITDA
654
net income
943
Capex
+7% +6% +5% +24%
Values: Euro million | Percentage: variation 2004-2005

...
The current report concerns the

activities of Portugal Telecom Group
in Portugal. The social, economic and
environmental data included in it result
from the aggregation of the Group's
accounts for 2005.
_
Contacts
Abílio Martins
Head of Corporate Communications
Avenida Fontes Pereira de Melo, 40
1069-300 Lisboa – Portugal
Tel: + (351) 21 500 1621
E-mail: dcc@telecom.pt
Site: www.telecom.pt
_
The terms "PT", "Portugal Telecom Group",

"PT Group", "Group" and "Company" refer
to Portugal Telecom and its subsidiaries,
or any of them as the context.
Portugal Telecom
Sustainability Report _ 2005
Methodological Notes
The presentation of this report obeys the following criteria: Significant changes in 2005
in relation to the previous report
Global Reporting Initiative (GRI) The accounting rules for quoted companies were altered in
This sustainability report is elaborated in accordance with the 2005. The International Financial Reporting Standards –
guidelines of the Global Reporting Initiative, under the highest IFRS, were introduced.
standards, also contemplating the directives for the telecom- There were no significant changes to the structure of the orga-
munications sector. nisation.
GRI table Criteria used in the accounting of economic,

The table referring to the GRI indicators can be found on the environmental and social costs and benefits
final edge of this report. The accounting of costs and benefits in the economic and
social data are based on the International Financial Reporting
Analysis period Standards – IFRS, the Portuguese fiscal system and labour
This report contains data relating to PT's profile in 2005. rights legislation. Regarding the environment area, the Group
Considering that the PT Group is formed by several companies companies already certified according to ISO14001:2004 have
with different starting up times, the time series mentioned here developed internal methodologies, which are at the basis of
will not always comprise the same periods. the displayed values.
Auditing and accuracy of the included data www.telecom.pt

This report, much like the previous one, will undergo a pro- A channel that is always available for your suggestions, so that
cess of examination regarding the whole information inclu- we may continue to improve our sustainability report.
ded in it, according to the GRI's directives concerning the cre-
dibility and quality of its contents and the auditing guidance
by an independent body.
Portugal Telecom | Sustainability report 2005 1

04 Message from the chief executive officer
06 Main developments in 2005
11 Corporate governance for a sustainable company

12 Management oriented for sustainability
16 Our management model
27 Our commitments
29 Creating long-term value

30 Main indicators
34 Global and integrated risk assessment
37 Knowledge society and digital inclusion
44 Technological innovation and service development
48 Respect for the environment
52 PT Comunicações and the environment
54 TMN and the environment
56 PT Inovação and the environment
57 PT PRO and the environment
58 Corporate reputation
60 Relationship with stakeholders

62 Customers
68 Financial community
71 Media
72 Regulatory and supervisory bodies
73 Employees
87 Suppliers
91 Involvement with the community

98 Initiatives 2005
105 Annex
106 Participation in national and international organisations
109 Main indexes where PT is listed
111 Verification statement by SGS ICS, Serviços Internacionais de Certificação, Lda.

CEO Message
Each day counts on the long way of sustainability

Miguel Horta e Costa
Chief executive officer
On the long way of sustainability, a year is a short period of time. However, this does not
prevent the last 365 days from registering a set of facts, which are a matter of pride for
Portugal Telecom. In 2005, the strategic orientation for sustainability was integrated in
our management model. For this, we created the Sustainability Committee, which
comprises all the Executive Committee members, among others. This formalization to
the highest level of our commitment to a sustainable management is a clear sign that
this is the road to our future.
We are today the biggest Portuguese economic group, with over 40 million customers,
6 million euros in operating revenues and over 31 thousand employees. These numbers
strengthen our responsibility and our commitment to the Portugal Telecom stakeholders
and the society in general.
The year 2005, when PT published its first sustainability report, represented a period of
progress in our sustainability policy and in the public recognition of the initiatives we
have been assuming as a framework for the involvement with the community where we
are inserted. This year the report was, once more, elaborated in accordance with GRI's
2002 directives, and presents a balanced and true account of the economic,
environmental and social performance of our organisation.
At a national level, our group gained the distinction of a family-responsible company.

This was the recognition of a set of cohesive initiatives developed through the years to
give Portugal Telecom's employees the best response regarding the integration between
company and family, by creating a harmony between both universes.
The entrance in the Footsie4Good index, a joint-venture between the Financial Times
and the London Stock Exchange, which aims to distinguish the best corporate
responsibility practices, was undoubtedly a milestone worth mentioning. By joining the
group of institutions which better promote the sustainability strategy at an international
level, Portugal Telecom has received an encouraging sign of being on the right track.
These have been two high moments of a year in which we continued working in a
coherent and commited way, towards a sustainable future. This is the meaning of a large
set of measures developed within the ambit of society, environment, health, education
and information society management and the global improvement of populations'
quality of life.
These initiatives have a wide action span. In the defence of rigour and transparency of
the information given to the markets, more meaningful steps have been taken, such as
the adoption of the Code of Ethics for Financial Officers, the implementation of a policy
of procedures to pre-approve the hiring of external auditing services and the creation of a
system of qualified malpractice denunciation -Whistleblowing Procedures.
4 Portugal Telecom | Sustainability report 2005

In the relationship with its employees, Portugal Telecom has reinforced its commitment to 2005 represented
maintain social peace within the Group, and its vision of effective partnership with its
employees, subscribing UNI's (Union Network International) Code of Conduct.
a period of progress
in our sustainability
According to what has been PT's current practice, the environment stands out as a
management priority, patent in the internal and external awareness programmes and the
policy and in the public
obtaining of environmental certification in one more company of the Group. recognition of the
This report describes dozens of projects happening simultaneously with our doing-well daily
practice. Due to their importance and impact on the community, I cannot avoid referring
initiatives we have been
two initiatives. One is related to education, the most significant investment we can make assuming as a framework
with a view to a better future for the new generations. In this ambit, PT Escolas, a real
knowledge adventure, which took the challenge of Internet to 30 thousand students from
for the involvement with
schools all over Portugal, has revealed itself to be an emblematic initiative. Not only for the the community where
school community's support, but also for the enthusiastic participation of the students and,
above all, for the certainty that the knowledge society is an unavoidable path to our progress
we are inserted.
as a country.
Innovation has directed the behaviour of PT Group in the various domains in which it is
present. Far from being a merely technological concept, innovation is understood by
Portugal Telecom as a way of being and doing, finding the best or the most adequate
solutions to respond to the needs of evolution and development. It was with this spirit that,
in Portugal, a broadband solution was born within the universe of our company Group,
which allowed us to anticipate in time the full coverage of the country, thus reinforcing our
position in the world ranking of the most developed countries in this domain.
As a society, we will only be able to succeed in creating a sustainable model if we concern

ourselves with being more efficient in what we already do. This is why Portugal Telecom's
strategy has only one centre: the customer. From our capacity to serve well 40 million people
in far corners of the world, arises our possibility to, in the communities where we are
integrated, be active agents of development, modernity and future.
The path of sustainability is long, but each day is unique.
Miguel Horta e Costa,

Chief Executive Officer
19 April 2006

Main developments in 2005
At an economic level Sustainability Committee Certification of the Quality

Regarding its management model, PT Management System
Net profit formalized in 2005 the creation and Besides PT Comunicações, TMN,
In 2005, the net profit amounted to constitution of the Sustainability PT Contact, PT Corporate, PT SI
Euro 654 million , the equivalent to a Committee, which comprises, among and PT Inovação, in 2005 PT Pro
4,9% increase in comparison to 2004. others, all the members of the was also certified APCER with the
The operating revenue totalled Euro Executive Committee. ISO 9001:2000 standard.
6,385 million, which means a 7%
increase compared to 2004. Among the
most important financial events, we
must emphasize the EBITDA of Euro
2,496 million, the equivalent to a 39,1%
margin. The EBITDA less the Capex
totalled Euro 1,552 million.
The distribution of dividends in 2005 is

of Euro 0,475 per share, which
represents a 35,7% increase in relation
to the dividends distributed in 2004.

FTSE4GOOD index membership At a social level At an environmental level
The PT Group has been selected to
integrate the FTSE4GOOD index, A family-responsible company At an environmental level, PT has
having been attributed the Certificate Because the best practices should be seen another of its companies being
of Membership. This FTSE index shared, Portugal Telecom participated recognised by an APCER certification
results from a joint venture between in the seminar “Family – work with the NP EN ISO 14001:2004
the Financial Times and the London conciliation, a legitimate aspiration standard, and another company is
Stock Exchange. of all”, organised by AESE – Scholl in the process of conclusion. The
of Management and Business that, companies previously certified with
In 2005, 300 European companies were together with Deloitte, has awarded this standard were PT Comunicações
invited to apply for the FTSE4GOOD, PT Group with the distinction of and TMN.
and the application processes require “Family-responsible company”.
the filling up of a vast questionnaire Company certified in 2005: PT PRO.
about the performance (processes, The construction of a family Company concluding the auditing
facts, monitoring of processes and facts responsible company is a task that process: PT Inovação.
and respective evidences) of the many companies have not yet included
company regarding the corporate social in their agendas. For Portugal Telecom
management, economic, environmen- this is already a reality, which merited
tal and social areas. The FTSE4GOOD the recognition of its employees and
index in collaboration with EIRIS, a the seminar's organisation.
consultancy company, measures the
performance of the companies that are
susceptible of being recognised with
good corporate responsibility practices

Main developments in 2005
Weight of telecom's revenue in GDP (%)
Portugal 5.6
United Kingdom 4.7
Spain 3.8
Holland 3.4
Germany 3.1
Ireland 2.8
France 2.3
Source: Bloomberg
The Group in the Portuguese society

ADSL broadband territory coverage (%)
In 2005, telecommunications distinguished themselves by the
impact of their activity in the national economy and, in PT's EU 96
case in particular, by the strong contribution to the dynamisa- Portugal 100
tion of the information and knowledge society. As we can see
in the chart, in Portugal the weight of the telecommunica-
tions sector's revenue is 5,6% of the national GDP, achieving Broadband in homes with computers (%)
the highest value among the European countries.
EU 48
PT has been committed to increasing the connectivity and the Portugal 60
access to the telecommunications, and has invested in the
optimisation of the use of its services, committing itself to
contribute to the construction of a more informed and digita-
lized society, as well as to an economy which is technologi- Bi-directional cable (%)
cally more advanced, dynamic and competitive. EU 50
Portugal 85
Portugal is nowadays gifted with one of the best infrastructu-
res for broadband Internet access in all Europe. The PT Group
has been strongly involved in this reality, as it is leading the Pay-TV (%)
several broadband Internet access platforms. It has also made
several investments – over Euro 3 billion over the last decade EU 55
– in network upgrading and launching new and more flexible Portugal 60
services. Presently, the country has 100% broadband cove-
rage, which makes it the fourth country in the world to have
so, just after Holland, Belgium and Singapore. Mobile phones penetration (%)
EU 99
Portugal 107
Source: Screen Digest; Merryl Lynch

Company Structure
Wireline
Portugal Telecom is structured by business lines correspon-
ding to the following units: wireline business in Portugal (PT Mobile
Comunicações), mobile business in Portugal (TMN), multi-

Portugal Telecom Multimedia
media business (PT Multimedia) and international busines-
ses, which include Vivo and corresponding support compa- International business
nies. The business units are coordinated by the Group's
Holding, led by its Executive Committee, with the support of Support companies
and other business
the corporate centre units. The reporting of subsidiary com-
panies is functional and not hierarchical, thus allowing for an
effective articulation.
The Group's Holding is responsible for the definition of poli- The corporate units that supported PT's management and its
cies, and the normalisation and harmonisation of processes, responsible members are the following:
which ensure the execution of strategic orientations defined
by the management bodies. Luís Sousa de Macedo General Secretary
Abílio Martins Communication
Miguel Dias Amaro Internal Auditing
This way, each line of business works according to principles
Rita Sampaio Nunes Competition
of management autonomy, oriented by a common policy,
Francisco Nunes Accounting, Consolidation and Financial Reporting
under the coordination of a corporate planning and control
Carlos Cruz Finance
system.
Nuno Prego Investor Relations
Luís Moura Human Resources
Miguel Chambel Planning and Management Control
Rogério Henriques Businesses Development
Legal nature of PT Group – The Portugal Telecom Group holding, was created on 23 June 1994, through
the merging of the companies Telecom Portugal, Telefones de Lisboa e Porto and Teledifusora de Portugal. In
a public deed signed on 12 December 2000, Portugal Telecom changed its name to Portugal Telecom SGPS,
and its operation to capital management company. This change was approved in an extraordinary general
meeting of shareholders on 14 June 2000 and is part of PT Group's restructuring, which divided its busines-
ses by several sub-holdings. Portugal Telecom SGPS and its subsidiary and associated companies operate
mainly in the telecommunications field in Portugal and abroad.

Corporate Governance for a sustainable company
Management oriented for sustainability
A good economic and financial performance is and will only In the management model, the positions of president of the
be possible in the future if companies invest conscientiously Board of Directors and of Chief Executive Officer are held by
and entirely in social development and with respect for the different directors, thus ensuring a better separation between
community and the environment. the supervision and control duties and the current manage-
ment tasks. This model also foresees that all Executive
PT takes sustainability as part of its corporate strategy, trying Committee members are chosen by the Board of Directors'
to continue ensuring the long-term creation of value for all members. The Board of Directors comprises seven members
the stakeholders. At PT, corporate sustainability is seen not as with executive duties, six non-executive and nine independent.
a management trend but as a strategic attitude that has been
a part of its culture for many years.
Members of the Board of Directors
The issues about corporate management have been discussed
in international corporate and financial areas throughout the Duties (%) Nationality (%)
past decades. The issues that have stood out are the ones Executive duties 32 Other countries 14
regarding the conduct, which leads organisations' perfor- Non-executive duties 27 Portugal 86
Independent 41
mance, the independence as a way of remunerating mana-
gers, and the capacity to communicate and interact with the
various stakeholders.
Once the contents of these reflexions and its strategic impor- Age groups (%)
tance for a sustained development have been assimilated, in Up to 45 years – 18
2002, PT implemented a management model based on four From 46 to 55 years – 46
Over 55 years – 36
basic pillars: efficiency, simplicity, transparency and rigour.
The Code of Ethics, which regulates PT's attitude and con-

duct towards itself and the society, and the Code of Ethics for
Financial Officers, which establishes the moulds for prepa-
ration and information reporting to the market, have been The changing of its statutes has allowed PT to have an
elaborated. Executive Committee which is more operational in in key-
decisions and contributed to consolidate the involvement of
second line managers in the discussion of critical issues,
ensuring the close accompaniment of strategic issues on the
part of the Board of Directors.
In the context of this corporate management model, the sta-

tutes and acting rules of the Auditing Committee were appro-
ved in 2003, in accordance with the rules of the New York
Stoxx Exchange, applicable to the Group since 2005.

Summary of the Code of Ethics
“Companies' identity and image are more and more the result not
only of their economic and financial performance, but also of the
set of principles, values, behaviour and options that prevail in them.
A company's ethic is, beforehand, the result of its employees'
ethic, who must follow a set of conduct rules and principles,
consubstantiating an irreprehensible behaviour model.”
Values to uphold
Acting principles: honesty, integrity, dignity, professional rectitude
and diligence, impartiality and equity
Loyalty duty
Legislation observance
Rules of Conduct relate to:

Responsibilities
Recourse to illegal activities
By having its shares quoted in the New York Stock Market, International Relations
PT is require to comply with pertinent legal dispositions of Personal transactions by members of staff
the North-American law, particularly the ones on the USA Professional perfecting and merit by employees
Senate Law, known as Sarbarnes Oxley-Act, among which we Professional confidentiality and secrecy
must stress the sections regarding the public company audit Using companies' resources
committees and the protection for employees of public com- Conflict of interests
panies who provide evidence of fraud, called Whistleblowing Relations with suppliers
Protection for Employees of Publicly Traded Companies. Movable values transactions'
Relationship with competitors
Therefore, in 2005, the policy and procedures to pre-approve
the hiring of external auditing services and the creation of a
system of qualified malpractice denunciation – Whistleblowing
Procedures, were defined and implemented. Summary of the Code of Ethics for financial officers
These two documents define the course of action of the “In this code, financial officers are considered to be the following
Auditing Committee regarding the two subjects and establish elements with responsibilities at the level of PT Group: chief
the independence principles facing the external auditing ser- executive officer and chief financial officer, as well as chief
vices and the concept and treatment flow of malpractice. accounting officer, and directors and sub-directors who have
some management responsibility in the financial, accounting and
In 2005, the constitution was also formalized and the respon- planning and control areas, as well as the members of the
sibilities of PT's Sustainability Committee, which comprises Disclosure Committee and any other PT Group employee, who,
all the members of the Executive Committee, the secretary- independently of its contact, is directly or indirectly involved in
general and some of the responsible for the company's corpo- the making, analysis and divulgence of financial statements or
rate units, were defined. any other activity report indicators.”
The Committee became part of PT's management model, Principles, duties and conduct rules
ensuring transparency and rigour in the relationship with Honesty and responsibility
stakeholders, encouraging the dialogue and avoiding any con- Conflict of interests
flict of interests. In that sense, PT does not develop any lobby Qualification
activity and/or contributes monetarily for organisations which Professional secrecy
do not fit with its policy of sponsorship, philanthropy and Legislation observance
patronage. Information divulgence

Corporate Governance for a sustainable company _ management oriented for sustainability
Strategic pillars of corporate sustainability
Conscientiousness To know all the environmental, social and economic impacts, of products and services,
either positive or negative.
Regulation To be in conformity with all the relevant legal requisites and, when necessary, surpass them.
Innovation To promote the research and the development of new products and services,
which contribute to a sustainable development.
Resources efficiency To implement an effective management of energy resources and residues, controlling the levels of emissions
and stimulate environmentally friendly processes that respect human rights and working conditions.
Making known To make data about the environmental, social and economic performance accessible to all stakeholders.
To be transparent. To create proximity with the different stakeholders, in order to reflect the needs and
aspirations in the corporate activities.
Cooperation To cooperate in a constructive way with governments, clients, partners, civil society and
international organisations, every time they investigate, develop or promote benefits that information
and the information technologies may bring to sustainable development.
Processes To create an entity with responsibilities of coordination of the programmes of improvement
of the economic, social and environmental areas. Gradually implement management systems
that contribute to measuring the activity.
Relationship To create working environments which promote the balance between professional and private life
and which are susceptible of encouraging a will to become better and the respect for diversity.
PT's corporate sustainability strategy is integrated in a coherent The dynamisation of PT's corporate sustainability pillars is ensu-
and transversal way within the Group and lies in the develop- red by the Sustainability Committee, in accordance with the
ment of a vast set of practices and processes in three main areas: action plan and the commitments taken on for each year.
economic, environmental and social.
The dialogue with the stakeholders is ensured by each business
In the case of telecommunications' market, there are powerful unit and by the units, which constitute the Group's corporate
resources to bring people closer and contribute to improve centre. The methods, the frequency and the incorporation
everyone's life. Therefore, we consider that technology should of the feedback from the dialogue with each public are dee-
contribute to benefit society, allowing PT to share value with pened in this report in the area related to the relationship with
the community, the environment and the shareholders. stakeholders.

The objectives and instruments of the management model oriented for
the creation of value, following the Triple Bottom Line, are the following:
Vector Management goals Management tools
Social Internal Individual performance analysis model

To maximise human assets value. Training model
Benefits policy for employees
External Company Agreement
To promote Digital Inclusion in all market areas by creating Code of Ethics
solutions for groups of customers with special needs. Research and development
To Stimulate the quality and the access to knowledge Communication and information
and culture through the support to credible initiatives. Market and opinion surveys
Develop projects of strategic corporate social responsibility. PT Foundation – areas of strategic action:
Knowledge society
Community
Customers with special needs
Arts Patronage
History and patrimony
Environmental To manage the environmental impacts that result Environmental management

from its activity. Environmental certification
Management of energy consumption levels
Management of water consumption levels
Management of resource consumption levels
Waste management
Management of suppliers' environmental impacts through the
inclusion of an ”environment” criterion in suppliers' selection.
Economic To maximise shareholders' profit. Financial and commercial marketing

Code of Ethics for Financial Officers
Dialogue and market studies
Planning and control
Technology and innovation
Management of human assets

Our management model
Specific committees Duties

created within the company
> To study, review, and evaluate the corporate governance
These days, investor decisions pertaining to listed companies principles for the PT Group, namely concerning the res-
takes into account not only economic evaluations, but also ponsibilities of directors, relations between directors and
information transparency and the companies' executive mana- shareholders, relations with holders of qualified share-
gement security and reliability levels. holdings and the general evaluation of the Group's gover-
nance terms within the performance of the Board of
Therefore, in compliance with applicable legal or regulatory Directors and its Committees;
requirements, and so as to adopt the best international practi- > To advise and propose to the Board of Directors the adop-
ces within this scope, the Board of Directors created several tion and review of the governance model of the Group's
committees within itself, besides the Executive Committee, holding, namely concerning the internal rules and proce-
which are responsible for the performance of specific func- dures pertaining to corporate governance principles and
tions that fall within the powers vested in the Board of practices, their articulation and relationship with the
Directors. The composition and duties of these specific com- management structure, shareholders, stakeholders and
mittees are as follows: the market, the prevention of conflicts of interests and
information discipline;
> To supervise the application of the Code of Ethics of the
PT Group accompanying its implementation and, whene-
Governance Committee ver necessary or convenient, interpreting its rules and
integrating cases that are not contemplated therein, as
Ernâni Rodrigues Lopes well as issuing opinions on matters referred in the pre-
Miguel Horta e Costa vious paragraphs and other related matters, whenever
Henrique Granadeiro requested by the Board of Directors.
Jorge Tomé
João Mello Franco The Governance Committee held four meetings during the
Jorge Bleck* financial year of 2005, having mainly discussed the following
Carlos Blanco de Morais matters:
> review of the Code of Ethics;

> creation of a Code of Conduct for Financial Officers;
> regulations on the purchase of PT shares by high-ranking
management staff;
> creation of a System of Qualified Communications of
Undue Practices (Whistleblowing).
An average of five members of the Governance Committee

were present at the abovementioned meetings.
* Resigned in February 2006.

Audit Committee Strategy Committee
João Mello Franco Ernâni Rodrigues Lopes

Nuno Silvério Marques Miguel Horta e Costa
Thomaz Paes de Vasconcellos Zeinal Bava
Carlos Vasconcellos Cruz
Duties Iriarte Esteves
Paulo Fernandes
> To assist the Board of Directors and its Executive Joaquim Goes
Committee (1) in the supervision of the quality and inte- Carlos Oliveira Cruz
grity of the financial information contained in the António Viana-Baptista
Company's account rendering documents; (2) in the eva- Patrick Monteiro de Barros
luation of the capacity and independence of the Company's
External Auditors; (3) in the evaluation of the quality, inte- Duties
grity and efficiency of the Company's internal control
system; (4) in the evaluation of the execution of the func- > To debate, analyse and present recommendations concer-
tions performed by the Company's External Auditors and ning the Group's Strategic Plan;
of the Corporate Internal Auditing Department; and (5) in > To state its opinion on the impact and efficiency of the
the evaluation of compliance with legal and regulatory pro- Strategic Plan and of the major strategic decisions made,
visions, and with recommendations and guidelines issued proposing possible adjustments;
by competent entities; > To study and prepare, for future debate within a Board of
> To ensure the definition and/or the implementation of Director's meeting, matters proposed by the Chairman of
policies for compliance with national and international the Board of Directors and/or the Chairman of the
laws and regulations, which the Company is bound to. Executive Committee, pertaining to strategic issues that
may arise during each financial year.
The Audit Committee held eleven meetings during the financial
year of 2005, having mainly discussed the following matters: The Strategy Committee held eight meetings during the finan-
cial year of 2005.
> Analysis of the biannual and annual Financial Statements;
> Evaluation of the performance of the external auditors; An average of nine members of the Strategy Committee were
> Selection and hiring of external auditors; present at the abovementioned meetings.
> Definition and implementation of the policy of services
prohibited to external auditors;
> Supervision of the Internal Control System;
> Definition of procedures for communication and analysis
of irregularities;
> Following and supervising Internal Auditing Function in
PT Group.
All members of the Audit Committee were present at the abo-

vementioned meetings.

Corporate Governance for a sustainable company _ our management model
Other Committees Remuneration Advisory Committee
The following specific committees were also incorporated Patrick Monteiro de Barros
within PT: Carlos Oliveira Cruz
Peter Golob*
Consultive Council
Estanislau Mata Costa (chairman) Duties

Aníbal Santos
Diogo de Lucena This Committee was incorporated on 28 April 2005 and its
João Confraria Jorge internal regulations have been approved in a Board of
José Manuel Neves Adelino Director's meeting of 28 July 2005, with the following duties:
José Manuel Tribolet
Luís Filipe Nazaré > To propose and discuss with the Compensation Committee
Luís Todo Bom the remuneration policy to be adopted by the Company, in
Manuel Pinto Barbosa the medium and long-term, concerning the attribution,
determination and calculation of the fixed and variable
Duties director remuneration;
> To propose and discuss with the Compensation Committee
The functions of the Consultive Council are to analyse, toge- a model for the calculation of the variable remuneration of
ther with the Executive Committee, areas with special rele- the CEO and all other members of the Executive Committee;
vance for PT, namely matters pertaining to regulation and > To annually evaluate the performance of the CEO and of
competition, international investments, mergers, acquisitions all other members of the Executive Committee, in the
and sales. light of the approved criteria, and to propose to the
Compensation Committee the specific value of the varia-
The Consultive Council held four meetings during the financial ble remuneration to be attributed to the members of the
year of 2005, having mainly discussed the following matters: Executive Committee;
> To propose to the Compensation Committee the value of
> PT's strategy in response to technological changes; the variable remuneration to be attributed to the Chairman
> Regulation and the PT Group: recent developments and of the Board of Directors.
perspectives;
> Analysis of studies on competitiveness in the Telecommu- The Remuneration Advisory Committee held three meetings,
nications Sector in Portugal; having discussed the following matters:
> Evolution of the Telecommunications Sector;
> Future evolution alternatives for PT Group within new > Proposal to the Compensation Committee for attribution
technology areas, new products and services and new of the variable remunerations of Executive Directors per-
markets. taining to 2004;
> Creation of a variable remuneration model for 2005.
An average of thirteen members of the Consultive Council
were present at the abovementioned meetings.
* This member replaced the previously appointed director, Fernando Ulrich, on 28 July 2005 and in the
meantime, resigned in February 2006.

Disclosure Committee Sustainability Committee
Luís Sousa de Macedo Miguel Horta e Costa

Francisco Nunes Zeinal Bava
Carlos Cruz Carlos Vasconcellos Cruz
Nuno Prego Iriarte Esteves
Miguel Amaro Paulo Fernandes
Miguel Chambel Luís Sousa de Macedo
Francisco Nunes
Duties Luís Moura
Nuno Prego
The Disclosure Committee was incorporated in order to assist Miguel Amaro
the Executive Committee in the procedures of disclosure of Abílio Martins
information to the markets. The purpose of this body is to
ensure the quality and reliability of the information disclosed Duties
to the financial markets and to guarantee compliance with all
national and international regulatory requirements pertaining The overall goals of the Sustainability Committee are the following:
to this matter.
> To guarantee that corporate sustainability is integrated
Thus, this Committee is in charge of approving and implemen- and consistent with the Group's strategy and is transver-
ting the necessary procedures and controls to ensure that the sal to all the companies;
disclosure of information by Portugal Telecom to shareholders > To reinforce the PT Group's performance as a sustainable
and investors: (i) complies with applicable laws and regulations; company, making it recognized as such, both internally
(ii) is accurate, complete and made in due time; and (iii) reliably and externally.
represents the Group's financial situation and the results of its
operations in all aspects materially relevant for the adequate In order to pursue these goals, the Sustainability Committee
knowledge of its financial condition and performance. has the following duties:
The Disclosure Committee held six meetings during the finan- > To develop a transversal strategy of corporate sustainability
cial year of 2005, having mainly discussed the following matters: that is integrated and consistent with the Group's strategy;
> To ensure the creation within the PT Group of the neces-
> Adequacy of the financial information to be disclosed to sary conditions for its sustained growth, according to the
the market, in light of the financial and non-financial three-dimensional standpoint, in economic, environmental
information reported by the subsidiary companies; and social terms, in accordance with international criteria;
> Review of quarterly, half year and annual disclosures of
results.
An average of 6 members of the Disclosure Committee were

present at the abovementioned meetings.

> To develop, promote and supervise projects and actions Supervisory Board
and to identify, define and control the best teams to carry
out such projects; Taking into consideration the provisions foreseen in the
> To strengthen the performance of the Portugal Telecom Portuguese Companies' Code (Código das Sociedades
Foundation (Fundação Portugal Telecom) within its areas Comerciais), Portugal Telecom has a Supervisory Board,
of specific activity, namely of citizenship and philanth- whose functions during the financial year of 2005 were per-
ropy; formed by the following members:
> To guarantee internal and external communication, while
reinforcing the performance of the PT Group as a sustai- Pedro Matos Silva (chairman)
nable company, making it recognized as such; Gonçalo Vaz Botelho (member)
> To control and evaluate the plan of action established and Ascenção, Gomes, Cruz & Associado,
integrated in the sustainability strategy. represented by Mário Gomes
José Vieira dos Reis (alternate member)
The Sustainability Committee is integrated in the governance
model of the PT Group and reports directly to the Executive Duties
Committee. This Committee guarantees transparency and
rigour in the relations of PT with Stakeholders, through the According to article 420 of the Portuguese Companies' Code,
active promotion of dialogue channels while avoiding any con- the Supervisory Board has the following duties:
flicts of interest.
> To supervise the Company's management;
The Sustainability Committee held 2 meetings during the > To watch over the fulfilment of the law and of the com-
financial year of 2005, to discuss several matters related with pany bylaws;
sustainability and to approve the first PT Group Sustainability > To verify the regularity of the corporate books, accounting
Report. All the members of the Sustainability Committee were registries and supporting documents;
present at the abovementioned meetings. > To verify, whenever deemed convenient and in the man-
ner considered most adequate, the extension of cash flow
and inventories of any kind of goods or values belonging
to the company or received by the company in guarantee,
deposit or in another capacity;
> To verify the accuracy of the balance sheet and of the pro-
fit and loss accounts;
> To verify that the value metrical criteria adopted by the
company lead to a correct evaluation of its assets and
results;
> To prepare an annual report on its supervisory activity
and issue an opinion on the report, accounts and propo-
sals submitted by management;
> To call the general shareholders' meeting when the chair-
man of the respective general shareholders' meeting fails
to do so, being so obliged;
> To comply with all other duties foreseen in the law or in
the Company by laws.

Compensation Committee General shareholders' meeting
and voting rights
The Compensation Committee is elected directly by sharehol-
ders and serves the purpose of determining the remuneration The General Shareholders' Meeting, composed of sharehol-
of PT corporate body members. ders with the right to vote, ordinarily meets once a year or
whenever its call is requested to the Chairman of the Board of
For the completion of this task, the Compensation Committee the General Shareholders' Meeting by the Board of Directors
continuously follows and evaluates the directors' perfor- or the Supervisory Board or by shareholders that represent at
mance, verifying to what extent the proposed objectives have least 5% of the share capital.
been achieved, and meets whenever necessary.
During the financial year of 2005, the Board of the General
The present composition of the Compensation Committee, Shareholders' Meeting of the Company was composed as follows:
appointed in April 2003, is as follows:
Armando Marques Guedes (chairman)
Armando Marques Guedes (chairman) Miguel Galvão Teles (vice-chairman)*
Augusto Athayde d’Albergaria Luís Sousa de Macedo (secretary)
João Mello Franco
According to the Company's bylaws, each Euro 500 of share
The Member of the Compensation Committee João Mello capital (which presently correspond to 500 shares) grants the
Franco is also an independent non-executive director of PT. right to one vote. Shareholders holding an inferior amount of
share capital may group together, represented by one of the
The proposal and selection of the Compensation Committee group members, so as to jointly accumulate the amount
members is underlined by the Company's intention to guaran- necessary to exercise the right to vote.
tee that a majority of the Compensation Committee members
are independent from management, notwithstanding the Within American depositary receipts (ADR) or global deposi-
necessary articulation of this Committee with the Board of tory receipts (GDR) programmes whose scope is Company
Directors, namely with the Remuneration Advisory Committee. shares, the holders of the ADR or the GDR are considered to
be shareholders, while the entity on behalf of whom the sha-
Therefore, with the exception of the abovementioned indepen- res are registered is considered to be a mere representative of
dent non-executive director, the Compensation Committee theirs, provided they comply with the conditions foreseen in
does not include any other member of the Board of Directors the bylaws for the exercise of such right. These conditions are
nor any other person who renders other kinds of services to communicated to the holders of the right to vote in each call
the PT Group or has a family relationship with members of for the General Shareholders' Meeting.
the management body by way of marriage, kindred or affinity
in a direct line and up to the third degree. For confirmation of the title to voting rights, the bylaws require
proof of the registry of the shares in a book-entry securities
account until 5 business days prior to the respective meeting.
* Renounced in February 2006.

Voting by correspondence Shareholder representation

and by electronic means
Shareholders may participate directly in the General
The Company bylaws foresee that voting by correspondence or Shareholders' Meeting or appoint proxies to represent them,
by electronic means may encompass all matters contained in within the broadest terms foreseen in the Portuguese
the call, under the terms and conditions set forth therein. Companies' Code. A signed letter addressed to the Chairman
of the Board of the General Shareholders' Meeting is sufficient
For this purpose, at the time of preparation of the meetings of as an instrument of representation.
the General Shareholders' Meeting, voting bulletins are avai-
lable to shareholders at the Company's registered offices.
These may be obtained through the Company's Internet site, Availability of preparatory information
as well as supplied by personal delivery, postal mail or electro-
nic mail. The proposals to be submitted by the Board of Directors to
the General Shareholders' Meeting, as well as the reports that
The declarations of vote by correspondence should be sent or must be legally attached thereto and all other elements of pre-
delivered to the competent corporate body, as indicated in the paratory information, are made available to shareholders at
respective call for the General Shareholders' Meeting. the company's registered offices for a period no less than 15
days prior to the meeting. The content of such documents is
According to the practice adopted by the Company, the voting also disclosed on the Company's website, both in Portuguese
declarations, along with the elements that must be attached and in English.
thereto, should be inserted in a closed envelope, addressed to
the chairman of the Board of the General Shareholders' So as to facilitate access to these documents, specially by
Meeting, presented directly at the Company's registered offi- foreign shareholders, the Investor Relations Office will send
ces, or sent there by registered mail until 5 business days prior the latter by postal mail, fax or electronic mail, upon request.
to the date of the General Shareholders' Meeting.
In addition, the text of the call for the General Shareholders'
All other conditions for the exercise of the right to vote are Meeting and of the proposals received by the Board of the
communicated to shareholders in due course in the call for General Shareholders' Meeting with a sufficient advance, will
the General Shareholders' Meeting. be available on the company's website.
As an alternative to voting by correspondence, the holders of The result of the resolutions of the General Shareholders'
voting rights can choose to exercise their voting right by elec- Meeting is disclosed by the company on its website, as well as
tronic means. However, the Chairman of the Board of the through its Investor Relations Office.
General Shareholders' Meeting may subject voting by electro-
nic means to the verification of the conditions he establishes
for the respective safety and reliability.

Composition and characteristics Duties
of the Board of Directors
The Board of Directors delegated the current management of the
company to the Executive Committee, vesting it with all the
The Board of Directors of PT is composed of an uneven num- powers necessary for such purpose, with the exception of those
ber of members, between 15 and 23, that are elected by the pertaining to the matters referred to hereunder and without pre-
general shareholders' meeting by a majority of votes cast. judice to the faculty of claiming some of the authorities delegated:
Irrespective of the share capital held, any shareholder may > Co-optation of directors;
individually submit proposals for the election of the Board > Request for the call of General Shareholders' Meeting;
of Directors. > Annual reports and accounts to be submitted for the
approval of the General Shareholders' Meeting;
On the other hand and according to the companies law, a > Posting bonds and personal guarantees or guarantees in
minimum of shareholders, representing at least 10% of the rem by the company, the authority for which is reserved
share capital that voted against the winning proposal in the to the Board of Directors, without prejudice to the provi-
election of the Board of Directors, may appoint a member of sions of paragraph h) of article 15 of PT's bylaws;
the management body. The directors are appointed for a three > Change of company registered offices;
year period, being the election year considered as a full calen- > Projects for spin-offs, mergers and transformation of the
dar year and being there are no restrictions on the re election company, to be proposed to the General Shareholders'
of directors. Meeting, as well as acquisitions, sales, mergers, spin-offs,
as well as the main strategic partnership agreements that
involve companies of the PT Group;
Executive Committee > Projects for share capital increases to be proposed to the
General Shareholders' Meeting;
> Amendments to the bylaws to be proposed to the General
The Executive Committee is composed of the following directors: Shareholders' Meeting;
> Definition of the general goals and of the fundamental
Miguel Horta e Costa (chief executive officer) principles of the policies of the PT Group to be submitted
Zeinal Bava for approval at the General Shareholders' Meeting, namely
Carlos Vasconcellos Cruz the definition of the sectors of investment and disinves-
Iriarte Esteves tment, the policy for geographical expansion of its busines-
Paulo Fernandes ses and the strategic options pertaining to the technology
Henrique Granadeiro to be adopted, network development and service rendering;
Rodrigo Costa > Important extensions or reductions of the company's activity
and important modifications in the company's organization;
> Plan of activities, budgets and annual investment plans;
> Definition of the amount to be annually proposed to the
General Shareholders' Meeting for issuing bonds or other
securities that may be subsequently resolved by the
Executive Committee;
> Acquisition, sale and encumbrance of real estate;
> Opening or closing of establishments or significant parts
of the latter.

Management body operating rules Executive Committee
To better ensure the performance of its duties according to

Board of Directors the criteria adopted on that date, the PT Board of Directors
created an Executive Committee to which it delegates current
Under the terms of article 24 of the Company's bylaws, the management functions, while retaining supervision and con-
Board of Directors shall set the dates or periodicity of its ordi- trol functions.
nary meetings and will meet extraordinarily whenever called
upon by its Chairman or by two Directors or by the The Executive Committee establishes the dates and periodi-
Supervisory Board. city of its ordinary meetings and will meet extraordinarily
whenever called upon by its chief executive officer or by two
The Board of Directors may not function without the presence of its members or by the Supervisory Board.
of the majority of its members in office. The Chairman of the
Board of Directors may, in cases of recognized urgency, waive The Executive Committee may not function without the pre-
the presence of that majority if the same is ensured through sence of the majority of its members in office. The CEO may,
voting by correspondence or by power of attorney, although a in cases of recognized urgency, waive the presence of such
director may not represent more than one other director. majority if the same is ensured through voting by correspon-
dence or by power of attorney.
The Board of Directors' resolutions are passed by the majority
of votes cast. Voting by correspondence and by power of attorney is permit-
ted, although no member of the Executive Committee may
The resolutions passed and the voting declarations are recor- represent more than one other member of the latter.
ded in the minutes, which should be signed by all the mem-
bers of the Board of Directors that participate in the meeting. Resolutions are passed by a majority of votes cast, and the
chairman is entitled to a casting vote.
The meeting participants may dictate a summary of their
interventions to be included in the minutes.

Executive Committee Corporate Duties Executive Duties
Director remuneration policy
Miguel Horta e Costa > Strategy > Co-ordination of the
Chief executive officer > Internal Audit Executive Committee
> Regulation and Competition The remuneration of PT directors, as determined by the
> International Relations Compensation Committee based on a proposal prepared by
> Communication, Image,
Sponsorship and Group Trademark
the Remuneration Consulting Committee, takes into conside-
> Social Responsibility ration the performance of the Board of Directors as a whole,
> Safety
the performance of the PT Group and benchmarks with other
companies of a similar dimension and business.
Zeinal Bava > Investor and Capital Markets Domestic Mobile
Executive officer Relations > TMN
> Accounting, Consolidation and > PT Wi-Fi The remuneration of the chairman of the Board of Directors
Financial Reporting Multimedia
> Treasury > TV Cabo
and of the executive directors is composed of a fixed portion
> Corporate Finance > Lusomundo Audiovisuais and a variable portion. The remuneration of the remaining
> Lusomundo Cinemas
non-executive directors includes only a fixed component.
> PT PRO
> Previsão
The value of the fixed remuneration of the directors was deter-
mined based on a benchmark study carried out by an interna-
Carlos Vasconcellos Cruz > Internationalisation, new markets International Business
tional Human Resources consulting company. In this study,
Executive officer research > Vivo
> Project Shaper – organization and > PT Brasil companies integrating the main indexes like PSI 20, IBEX 35,
leadership > Médi Télécom
> Cooperation with Director > Cabo Verde Telecom
DJ Eurostoxx 50, CAC 40 were analysed, as well as European
Henrique Granadeiro in Human > CST telecommunications companies comparable to PT.
Resources management > CTM
> Unitel
> UOL The determination of the variable remuneration, to be gran-
ted, takes into consideration the analysis of some indicators,
Iriarte Esteves > Technology and Networks > PT Inovação namely: (a) Consolidated revenues; (b) EBITDA; (c) EBITDA -
Executive officer development Capex; (d) Net profit before curtailment, and (e) the Total sha-
> Innovation
reholder return ratio of PT by the Total shareholder return of
the DJ Stoxx 600 Telecom, where the Total shareholder return
Paulo Fernandes > Planning > PT Compras
Executive officer > Management Control > SIMARC (Imobiliário) corresponds to the sum of the variation of the share's price
> Business Development and the value of the dividend per share.
> Real Estate
> Purchases
> Project Shaper - cost control Considering the fact that the Compensation Committee that
will establish the remuneration of the corporate bodies for
Henrique Granadeiro > Cooperation with the CEO in the > Fundação Portugal Telecom the 2006-2008 period will only be appointed in the Annual
Executive officer strategic and regulatory agenda > PT ACS
> Human Resources General Shareholders' Meeting of 2006, only the new
> Training Compensation Committee may submit a statement on the
remuneration policy for the corporate bodies to the Annual
Rodrigo Costa > Information Systems Wireline General Shareholders' Meeting of the Company in the next
Executive officer > Cooperation with Director Iriarte > PT Comunicações
Esteves for the development of > PT Corporate financial years to be abided by in the future.
Technology, Networks and > PT.COM
Innovation > PT Sistemas de Informação

Our commitments
PT has been committed to creating long-term “value” for its Commitments for 2006
stakeholders and, in particular, for its shareholders.
Therefore, PT establishes every year a set of commitments At an economic level

aiming to reinforce the relationship with the stakeholders and,
consequently, perfect the Group's sustainability. > Financial growth with respect for the society and for the
environment.
During 2005, under the coordination of the Sustainability > Improvement and promotion of the Code of Ethics.
Committee, the commitments fulfilled were the following: > Strengthening of the interaction channels with stakeholders.
> integrate and formalise in its management model the stra-

tegic orientation of the Group's sustainability; At an environmental level
> ensure the transparency and rigour of the information
disclosed to the markets about its activity, having adopted > Greater energy efficiency and waste management.
the Code of Ethics for Financial Officers, implemented > R&D partnerships to study the environmental impacts of
the policy to pre-approve the hiring of external auditing the telecommunications' business.
services and the creation of a system of qualified malprac- > Strengthening of awareness actions.
tice denunciation – Whistleblowing Procedures;
> contribute actively for the digital inclusion of the
Portuguese population, ensuring a 100% broadband cove- At a social level
rage in the national territory and developing pedagogical
and educational programmes of awareness to better use > Dynamisation of the information and knowledge society.
the Internet; > Dynamisation community support and voluntary work.
> strengthen the communication channels and opportuni- > Encouraging policies to attract talents.
ties near its clients, through call centres and the renova-
tion of its shops' network;
> intensify the dialogue between the employees and the
upper management, having created a new communica-
tion channel – the é Directo! portal;
> strengthen its commitment to maintain social peace
within the Group, by subscribing UNI's (Union Network
International) Code of Conduct;
> strengthen the search for young talents near the
Portuguese universities and readjust the retention pro-
grammes of the highly talented staff already identified in
the company;
> strengthen the conscientiousness and environmental
management through internal and external awareness
programmes and the obtaining of environmental certifi-
cation in another of the Group's companies.

Creating long-term value
The value of sustainability in the Group's businesses
Create long-term value
Main indicators
Shareholder structure A performance económica da PT em 2005, indicadores deta-

lhados e sua interpretação constam do relatório e contas con-
PT's shareholder structure is characterised by a great diffu- solidadas.
sion. No shareholder holds more than 10% of the share capi-
tal and only eight shareholders hold more than 2% of that No presente relatório serão destacados apenas os indicadores
capital, with a strong presence of institutional national and que contribuem para justificar a performance da PT relativa-
international shareholders. mente aos compromissos assumidos para com os seus stake-
holders, em particular, com os seus accionistas.
Anteriormente as demonstrações financeiras do Grupo eram

Shareholder structure (%) apresentadas de acordo com os princípios de contabilidade
geralmente aceites em Portugal, conforme estabelecidos no
Portugal 26
UK / Ireland 8 Plano Oficial de Contabilidade e demais legislação comple-
USA 32 mentar (POC). Os ajustamentos efectuados às demonstrações
Continental Europe 30 financeiras em 1 de Janeiro de 2004 foram calculados de
Other 4 forma retrospectiva, tal como determinado pelo IFRS 1.
No âmbito da adopção dos IFRS e conforme estabelecido na

adenda ao IAS 19, efectivo em Novembro de 2005, a PT alterou
a política de reconhecimento dos ganhos e perdas actuariais,
que são agora reconhecidos directamente no capital próprio.
Globalmente, em 2005, a PT apresentou um perfil de cresci-

Participações qualificadas em 31 Dezembro 2005 mento, tendo aumentado os proveitos operacionais em 7% e
Instituições N.º de acções %
o resultado líquido em 4,9%, relativamente ao ano anterior.
Telefónica 112.473.826 9,96
Brandes Investments Partners 96.096.420 8,51
O total do capex aumentou 23,9% face a 2004, fundamental-
Banco Espírito Santo 94.387.699 8,36
mente devido ao forte investimento na expansão da banda
Capital Group Companies 63.193.870 5,60
Caixa Geral de Depósitos 56.909.684 5,04
larga, em termos de cobertura e largura de banda.
Cinveste 29.080.000 2,58
Fidelity Group 23.592.185 2,09
O Grupo adoptou as Normas Internacionais de Relato
Telexpress 23.000.000 2,04 Financeiro (International Financial Reporting Standards) em
2005, tendo aplicado para o efeito o IFRS 1 – First Time
Adoption of International Financial Reporting Standards –
sendo a data de transição, para efeitos de apresentação destas
demonstrações financeiras, 1 de Janeiro de 2004.

Key indicators Euro million Structure of operating revenues by business (%)
2005 2004
Operating revenues 6,385 5,967 Mobile Portugal 23
EBITDA 2,496 2,363 Mobile Brazil 32
Operating revenue 1,436 1,428 Wireline 32
Net income 654 623 Multimedia 10
Capex 943 761
Other businesses 3
Research and development* 58 41
Total assets 16,643 13,929
Shareholders equity 2,582 2,254
Share capital 1,129 1,166
Net debt 3,673 3,573
Pay out ratio (Euro) 0,475 0,35
*Operating costs of PT Inovação
Operating revenues by business Euro million

2005 2004
Wireline 2,050 2,145
Mobile Portugal – TMN 1,455 1,462
Mobile Brazil – Vivo 2,037 1,599
Multimedia business – PT Multimédia 627 598
Other 215 163

Create long-term value _ main indicators
Indirect economic impacts Taxes paid to the State

resulting from our activity
PT's performance and activity require the payment of taxes
The importance of PT's activity for the Portuguese economy whose amount is presented below.
is measured not only by the number of jobs it provides and
the direct investment it makes, but also by the economic acti- The cost relating to income related taxes increased in 2005,
vity generated in other sectors as a result of PT's services per- in relation to 2004, mainly as a result of the recognition (in
formance and production of goods. the fiscal year 2004) of active deferred taxes regarding
accountable PT Multimédia losses.
The Company's cost structure can also be seen as a structure
for generating revenues for others or, in other words, as the Therefore, in 2005, this item included the non-cash amount
value PT's activity creates in the economy. We can therefore of 249 million euros, which corresponded to a reduction of
state that: the active deferred taxes regarding losses registered in pre-
vious years.
> personnel costs become revenues for employees and for
the State;
> costs related to goods sold and resources spent become Income tax (Euro million)
another company's sales;
2004 210
> supply costs and those resulting from external services
are provided to PT by other companies and, as such, are 2005 384
presented in the section concerning revenues and ear-

nings of those companies' financial accounts.
Other taxes (Euro million)
In 2005 the Group's cost structure had the following profile: 2004 123
2005 166
Operating costs (Euro million)
Goods sold 596

652
Supplies and external services 644
760
Marketing e publicity 160
184
Personnel 632
667
Other operating costs 25
41
2004 2005

Creation of PT Prestações The creation of this new unit is, therefore, an additional reas-
surance that PT gives the employees who are covered by it, in
Considering its employees as a very important asset, and order to ensure the fulfilment of these responsibilities.
taking into account the Group's good financial performance,
PT Prestações was created in 2005. This company has the mis-
sion of managing health-care for its employees as from when Payments referring to costs
they retire. with retirement benefits (Euro million)
2004 299
Following the financing operation performed in 2005 in the 2005 700
international markets, PT has decided to give an initial contri-
bution to PT Prestações of Euro 300 million euros.
Subsidies received
In the fiscal year 2005, we received subsidies totalling Euro

4,942 million. These subsidies were paid to the wireline, mul-
timedia and innovation areas.

Create long-term value
Evaluation of risks and opportunities

susceptible of impacting on business value
PT's activity and its dimension at a national and international Risk evaluation model
scale, make it vulnerable to a set of economic, social and envi-
ronmental risks, that must be identified and analysed, in order Risk evaluation obeys the following model:
to ensure the Group's long-term continuity and, consequently,
the shareholders' return according to their expectations.
Identify and prioritise critical risks
In a globalisation and highly dynamic scenario, business risk
management is understood in PT as a responsibility of all the Include critical risks into processes
Group's employees. Business risk is for us the level of expo-
sure to an environment of uncertainty that the organisation Identify risk owners | Define KRI | Define reporting periodicity
must understand and manage efficiently, in order to achieve
its objectives and continue to generate value.
Evaluate and revise risks
Therefore, PT's management has decided to evaluate risk

through the definition and implementation of an internal con-
trol system, promoting the existence of a risk awareness cul-
ture, which crosses the whole organisation. Taking into account the continuous presence of the “precau-
tion principle” in the several business areas, the risk factors
Risk management is ensured by several areas of the Corporate for the activity are identified:
Centre and service areas of the Group's business units which,
based on the previous identification and division of critical
factors, develop management processes that allow a control Risk factors
which is capable of reducing or even eliminating its impacts.
Financial markets
Strategic partnerships
Regulation
Inspection
Competition
Technological evolution
Continuing services offer
Hygiene and safety at work
Attracting and retaining talents
Environmental
Ethical and social

Financial markets Inspection
The financial market's risk management is ensured through The identification of the fiscal legislation and interpretation of
the corporate unit with financial responsabilities, that looks out the application of fiscal and para-fiscal laws are ensured by the
for the necessary instruments to minimise the risks of being corporate unit whose duty is the reporting and consolidation.
exposed to interest and currency exchange rates variations.
This area follows all fiscal regulations, orientates the respective
The engagement of financial investments is conducted after planning according to the opportunities and risks detected, and
careful analysis of the risks and benefits inherent to this type of is assessed by independent bodies whenever necessary.
operations, and after consulting several entities, which play a
role in this market.
Competition
These operations are subject to prior approval by the Executive
Committee and will entail a constant monitoring of the evolution Identifying potential revenues reductions due to service repla-
of financial markets and of the positions held by the company. cements or new competition proposals, are the concerns
regarding the management of this risk. The recommenda-
tions of the Portuguese Competition Authority, that frequently
Strategic partnerships verifies PT's businesses are also taken into consideration.
The Executive Committee and the company's several business

units' upper managements, are concerned with ensuring part- Technological evolution
nerships, joint ventures and any other kind of relations that
will positively influence the Group's competitiveness. The responsibility of PT Inovação is to add value and keep up
with what there is of most innovative and efficient in the mar-
ket. This company is directed to the technological develop-
Regulation ment of the Group's businesses, at the levels of applied inves-
tigation, engineering services and the development of innova-
Following the regulatory changes, taking into consideration tive solutions and services, either for the national or interna-
the opportunities and threats they represent for PT's competi- tional markets.
tive position in the businesses it takes part in.
Regulatory risk management is ensured by the Directorate of

Regulation of Portugal Telecom, whose duties include being
up to date on new applicable regulations, national or interna-
tional, which may affect the Group.

Creating long-term value _ evaluation of risks and opportunities susceptible of impacting on the value of businesses
Continuing services offer Environmental
The security of the information systems that support the Although the telecommunications activity does not have
business is another risk area that has received a systema- a high environmental impact, PT has decided to be aware
tic intervention from PT Sistemas de Informação and PT's of the risks regarding landscape impact. Therefore, together
upper management. with the local authorities, the business areas identify solu-
tions that do not influence the services offer and reduce the
In this domain, we have been stimulating and implemen- respective impacts.
ting policies and procedures that can consistently and con-
tinuously ensure the services offer from the several Group
companies, namely through the disaster recovery programme. Ethical and social
Complementarily, PT also has mechanisms that identify The identification and monitoring of ethical and social risks,
and provide the security of its buildings, through the Secu- as well as their impacts on PT's businesses, are ensured by
rity Centre. the Sustainability Committee together with the support com-
mittees of the Board of Directors.
In 2004, PT identified as a new risk for its decision model the ethi-
cal, social and environmental risk. However, in 2005, it concluded Internal control
that this risk should have a more specific approach. Therefore, the
ethical, social and environmental risks have been divided in the In order to meet the regulatory demands to which it is sub-
following way: ject, both on a national and international level, PT has been
developing a project of internal control, aimed at guarante-
eing the compliance with the established goals, policies and
Hygiene and safety at work procedures, guaranteeing the reliability of the financial infor-
mation, minimising the occurrence of frauds, and ensuring
Hygiene and safety conditions at work have been identified as that critical risks identified will be monitored and lowered to
a risk area. Therefore, the Healthcare Association and the an acceptable level.
Security Centre develop programmes to identify and reduce
the risk's impacts. The internal control, in line with the best international practi-
ces and in accordance with the Sarbarnes-Oxley Act, is being
implemented in the principal subsidiaries. This project fore-
Attracting and retaining talents sees not only the introduction of internal control procedures,
but also its reviewing, verification and continuous improve-
Ensuring the capacity to allocate employees with the right ment. On a quarterly basis, the information disclosure con-
skills and properly motivated to the right jobs. The manage- trols and procedures are analysed with regards to their ade-
ment of this risk factor is one of the duties of PT's Directorate quacy, efficiency and operation.
of Human Assets, which will identify the Group's key ele-
ments near Portuguese universities, so that it may implement The Internal Audit Committee supervises the execution of the
retaining strategies adequate to the segments defined by defined control policies and procedures.
its management.

Knowledge society and digital inclusion
The telecommunications have contributed to change signifi- The generalisation of the use of information and communica-
cantly the relations between people and between them and tion technologies, as well as the growing offer of broadband
the companies or organisations. Therefore, the information solutions, the implementation of programmes to support the
society will continue to be one of the priorities of the telecom- community and citizens' groups with special needs, and the
munications' sector and of PT, in particular. continuous effort in the innovation area, are examples of the
promotion of a wider digital inclusion and the construction of
The progress in the telecommunications sector, together with a Knowledge Society.
the progress in the computer sector, has given society a wides-
pread access to information and the opportunity for the pro- Of the countless initiatives in this area, we emphasize the
motion of citizens' digital inclusion. widest and with most impact.
PT has committed itself to increase the connectivity and the

access to telecommunications and has been investing in the PT Escolas
optimisation of the use of its services, contributing to the cre-
ation of a more informed and digital society, and for a more PT Escolas is a project aimed at the school community, espe-
technologically advanced, dynamic and competitive economy. cially young students aged 12 to 18, and that wishes to contri-
bute for the education regarding information technologies,
The universal service provided by PT Comunicações, which namely the use of the Internet as a learning and knowledge tool.
grants any citizen access to a telephone service, regardless of
their location, is a good example of the significant contribu- The market studies carried out show that young people in
tion that PT makes to the growth of digital inclusion. these ages are unaware of the Internet potentialities and see it
as a mere entertaining tool.
Aware of the limitations of citizens with handicaps or suffe-
ring from severe illness, as well as of elderly people at risk, a
number of services and products suitable to the real needs of Why don't you use Internet at home? (%)
these citizen groups is developed, promoting their social and
Not interested / does not know how to use it 60
professional integration.
No access to a computer with Internet connection 16
Today, Portugal has one of the best broadband Internet access Too expensive 14
infrastructures in Europe. PT Group has been strongly invol- Other 10
ved in this reality, leading the several broadband Internet
access platforms and making big investments in the network
upgrading and the launching of new and more flexible servi-
ces. Presently, the country has 100% broadband coverage.

Creating long-term value _ knowledge society and digital inclusion
This is why the PT Escolas project has the following outlines: Results in 2005
> 22,000 contestant students from 1,000 schools

Framework > 150 schools visited in 18 districts, Madeira and Azores
> 18,000 participants in the events of the Tour Sapo Challenge
> Internet can be a field of learning and research > 10,000 students registered one the turma.sapo.pt
> There is the opportunity for PT to come closer to the > 1,300 teams competing in the on-line Sapo Challenge
younger population and promote Internet as a source of > 200,000 brochures distributed – A Aventura do Conhecimento
knowledge > 1 million television viewers
> 2005 was the European year of citizenship through education > 1,000 prizes awarded
PT Escolas was elaborated together with the Ministry of

Objectives Education and involved specialists in the areas of education,
pedagogy and computer science.
> Promoting a good a correct use of the Internet
> Strengthening the development of information research The winning school is being equipped by PT to become the
abilities school of the future.
> Stimulating and teaching how to create quality contents
on the Internet
> Showing the multimedia capacities of broadband Connect Portugal
> Encouraging the production of contents in Portuguese
> Mobilising the whole educational community for digital Broadband is a fundamental pillar of the development of the
integration information society. For PT, its success depends on four main
points: coverage of the national territory; prices of computer
services and equipment; info-education and introduction of
Target group computer equipment into Portuguese homes.
> School community: teachers, students and their parents Alongside the commitment to ensure broadband coverage in
> Shareholders the whole Portuguese territory, PT has also taken the respon-
> Governmental entities sibility to connect 8,200 state schools with broad band
> Business partners Internet, materialising once more its strategy to bet on the
> Journalists development of an information and knowledge society.
In an international public tender to supply broadband servi-

Initiatives ces for primary and secondary state schools, PT Group has
won the supply of a broadband data service for state schools.
> On-line portal with educational contents
> Television contest
> Internet contest
> Visits to all the district capitals with demonstrations on
how to use the Internet

With the project's end foreseen to be in 30 March 2006, Sapo Messenger, besides being completely Portuguese, is now
Portugal Telecom is two months ahead of this deadline. At also one of the most complete and versatile integrated commu-
the moment over 8200 state schools are connected through nication instruments worldwide, comprising the biggest num-
broadband. The great innovation of this project is the PICO ber of functionalities in just one service.
DSLAM, which is a technology developed in Portugal, by PT
Inovação. This equipment has very small dimensions and is The creation of this new audio and video version has taken over
telefeeded. It was designed to allow the full coverage of the 15.000 hours of development and programming. It involved,
national telecommunications line with broadband, and aims besides the Sapo team, PT Inovação, PT Comunicações and PT
to allow coverage in remote areas. Multimédia, and a set of other external companies like the
American Jabber, the Canadian XTen and the Portuguese
Besides this initiative, PT has also presented a project for the Critical Software.
programme Connect Portugal of the Ministry of Science,
Technology and Higher Education, which aimed to ease the This on-line communication service allows to communicate in
purchase of Internet-connected computer equipment for the several ways: through instant messages, sending and receiving
Portuguese families. Although the number of PCs doubled SMS for all networks, compatibility with other Messengers
between 2001 and 2004 in Portugal, only 50% of homes have (MSN, ICQ and Jabber), interconnection with email, sending
at least one computer. files, and free voice and video calls between PCs. The first rea-
sons for the use of the VoIP technology are related to the cost,
A Christmas campaign was developed and Internet-connec- which is lower than the traditional services (with the advantage
ted computer equipment (Sapo PC) were put on sale in PT's of being able to use the same line for voice and data), and to
shop network until the end of 2005 with a reduced price of the fact that the users are able to make free VoIP calls, even
300.00 euros, 200.00 of which, according to the Connect international ones.
Portugal programme, are tax deductible.
In the end of 2005 this service had over 368 thousand registe-
red users and 4,3 million SMS were sent.
Sapo Messenger – VoIP
Besides the solution available for the residential market, PT
Continuing its strategy of broadband widespreading, during has tested the VoIP internally, with a group of 200 employees,
2005 PT launched the service VoIP and video call service in and it is extensible, in one year and a half, to 13,000 employees
Sapo Messenger. in 120 buildings all over the country.
The Sapo Messenger users have now free voice and video bet- PT Contact is equally using the VoIP to ensure a contingency
ween PCs (PC-to-PC). One Messenger has a diverse number scenario of a line that may need high availability – emergency
of functions, such as sending and receiving SMS, real time lines. In this case, if the telephone central that supports this
conversation, e-mail alerts, file transfers, emoticons, and now service is unavailable, then the IP phones of another PT Contact
also free audio and video between PCs. central may be available and ensure the normal service.

The purpose of these operations is to internally test the solu- Pricing plans
tion adapted to corporate characteristics, before it is sold to
the customers. This way, PT has the opportunity to improve The strategy behind this wireline offer is to give customers
its most fragile aspects during the ongoing test. the possibility to build the pricing plan which is more ade-
quate to their communication needs and their budget. Pricing
The advantages of the VoIP for companies are many: connec- plans combine destinations and times and their purpose is to
tion of three people simultaneously, looking up in the diary, generate economies of scale for the subscriber.
voicemail e videoconference. Besides, it has the possibility to
choose the most convenient terminal - PDA, laptop, wireline During 2005, PT Comunicações extended the pricing plans
or mobile. offer, in terms of destinations and times, having thus nearly
doubled its subscribers from 2004 to 2005.
UZO
Subscribed pricing plans
In the mobile service area, UZO was created as a simple
mobile service with the purpose of responding to the needs of Besides the extension of the Pricing Plans services, in July,
those who do not wish to be bound to long-term contracts, PT Comunicações reduced the wireline calls prices, by chan-
worry about deciphering price plans or be obliged to make ging the regional communications to local.
pre-payments.
This way, the regional pricing plan was ended (from 10 to 50
UZO was launched in June and became the first mobile ser- km distance) and we started having only two price zones: local
vice alternative to the existing service, responding to the cos- (up to 50 km) and national (over 50 km). Globally, local calls
tumers' transparency and cost control demands, and offering prices is 6% lower and the national's is 25% lower. The chan-
a simplified service. UZO is supported by TMN's GSM net- ging of the prices, as well as the creation of special pricing
work but works autonomously, having a single price of 16 plans for customers with a low family budget, have contribu-
cents per minute for voice calls to any mobile or wireline net- ted to dynamise digital inclusion into Portuguese society.
work, and 8 cents for each SMS.
The UZO customers can charge their cards in several places Pricing plans (thousand)
throughout the country, since the usual network also has the
2003 382
Payshop network and post offices.
2004 947
The number of subscriptions surpassed all expectations. At 2005 1.795

the end of the year, it had 130,000 customers.
+ 89,4%

Digital inclusion for a dynamic Among PT's special solutions, the Portugal Telecom
information society Foundation offers services and equipment which are more
adequate to the special needs of each citizen:
The information society lays on a social and economical deve-
lopment mode, where information, as a means to create kno- > systems' packages;
wledge, plays a fundamental role in the production of wealth > telecommunications' services;
and contributing to the citizens' well-being and quality of life. > equipment with specific characteristics, of a social or
The condition for the information society to move forward is humanitarian nature, which make communications avai-
the possibility for everyone to have access to the information lable to all, with no exceptions.
and communication technologies present in our daily lives,
and which are indispensable instruments to our personal, All these solutions have been developed taking into account
working and entertainment communications. the specificities inherent to the special handicapped citizens'
needs, also covering the elderly at risk:
Therefore, with this programme we intend to provide special
conditions for partaking in the Information Society, favouring > sight;
those citizens with lower income or specific needs and insti- > speech-communication;
tutions who have proven themselves to be valuable social > cognition;
agents, as well as research and technological centres; promote > neuromotor dysfunction;
structural actions for the modernisation of the interfaces bet- > hearing.
ween users and public utility services, namely in the areas of
education, health, welfare, and civil protection and safety.
Professional inclusion
PT's special solutions, developed and subsidised by the
Portugal Telecom Foundation, comprise a line of equipment The acess to communication services or equipment adapted
and services destined to fight info-exclusion of handicapped, to their specific needs, allows handicapped citizens to develop
with severe illnesses, and aged people at risk, allowing them a professional activity.
to have acess to the full potential of information technologies. One of these services, developed and subsidised by the
Portugal Telecom Foundation, is the PTMinha Voz – Grid, a
software which allows people with severe neuromotor disabi-
lity to use the computer and its programmes in an autono-
mous way, surf the Internet, as well as control the physical
environment through virtual keyboards with sweeping system
or not, adapted to the needs of whoever uses them.
For blind or visually impaired citizens, PT Voz Activa, ano-

ther PT special solution, also offers a software that reads out
loud, using the European Portuguese, Internet texts, mainly
from the web and mail, and wordpad texts.

Educational inclusion Network support technologies
The Aladim Programme, one of PT's special solutions, is a This project – Tá na rede – was developed during 2005, in the
fundamental instrument to support children or youngsters context of the POSC programme. Its main objective is to rese-
who are not able to go school, namely when they have severe arch, develop, adapt and test materials created to promote the
illnesses or degenerative neuromotor diseases. autonomy and independence of people with special needs,
namely with mental handicap, emphasising the domains of
Under the Aladim Programme, the Portugal Telecom assisted and alternative communication and easy language.
Foundation installs a tele-class system, based on basic RDIS
accesses, interconnecting the house, hospital or institution Its purpose is to offer people with special needs, their fami-
where the student is staying and the classroom, allowing them lies and rehabilitation professionals, information, counselling
to precede with their studies. and technological experiments sites, allowing the study of the
problems of the population with special needs and revalua-
Another benefit of the Aladim Programme consists in the tion of the technical solutions better adapted to each case, see-
offer to these students of ADSL Internet accesses or RDIS king personalised answers.
connections at lower prices. Resorting to high quality Internet
solutions, these children and youngsters can have, like all Globally, the project aims to give FENACERCI a reference
their school colleagues, groups of friends (chats) and access resource centre in the rehabilitation area, build and operate
to the Internet communication universe, being easier for nucleus with network managers, who can ensure in an inte-
them to integrate in the communication society. grated way, the information, evaluation, directing and counse-
lling regarding rehabilitation and qualification processes of
The three communication programmes of the PTMinha Voz people with special needs; as well as to research, develop and
line - IntelliMathics, IntelliPicsStudio and IntellitalkII also adapt technologies to help access and social integration.
contribute actively for these students educational inclusion,
particularly for those with severe neuromotor or cognitive The PT Foundation, has a team that identifies special citizens'
disability. These programmes are destined to stimulate the communication needs and, together with the remaining
multimedia creativity, an easy access to pedagogical activities Group companies, tries to create, develop, test and offer tele-
and the learning of maths, having a speech synthesizer and communications' solutions suitable to overcome each need.
several ways to access information, such as a touch screen, a
mouse or other pointing device, also allowing the sweeping The availability of these services to the community brings
technique and the choice between a menu bar or a traditional no profit to the company. The offer of these services is seen
keyboard. as another contribution to the digital inclusion of the
Portuguese society.

The Internet comes to you Laboratory of Excellency in Mobility (LEMe)
This project consists on the informal training of differentia- It aims to launch, together with Instituto Superior Técnico,
ted and heterogeneous publics in a classroom equipped with SUN Microsystems Portugal, Siemens, Ericsson and
12 computers, using an adapted bus with satellite communi- Taguspark Society, an excellence centre in mobility and ubi-
cation and energy autonomy, when necessary. The bus/class- quitous computing, whose purpose is the development of
room also has a specific access for people with special needs. capabilities and applications for the new generation services
and platforms.
The training is based on the use of IT adapted to the different
target groups, teaching how to use a computer to write, navi- LEMe's mission consists in promoting the development of
gating the Internet and searching for information, and sen- qualified human resources, at graduation, masters or docto-
ding e-mails through the creation of their own mailbox. rate levels, and the investigation and development in a con-
sortium in the mobile an ubiquitous computing areas.
In these training sessions, we distribute manuals adapted to
the age of the participants: A protocol of intentions for the creation of an excellence labo-
ratory in the mobility area was signed in 2005 and, already in
> learning manual “The world in the computer” edited and 2006, the statutes project was initiated.
produced by PT Foundation;
> manual “Teach your computer” reedited.
PT Foundation supports innovation
In 2005, twenty local authorities throughout the country were
visited and 4,000 individuals took part in this action. The support to innovation mainly in the areas related to the
communication and information technologies is, naturally,
another of the important axis of the Portugal Telecom
One computer, one opportunity Foundation, in line with its mission to support the develop-
ment of the information society and fight info-exclusion.
Everytime computers are considered obsolete but are still in
good conditions to be used, they are given to institutions that During 2005, it was decided to create a big annual prize
are interested in receiving them. Their distribution is ensured to award relevant and innovative works in the social applica-
by a protocol between the PT Foundation and DHL. tion of the communication and information technologies,
since in the several social intervention domains, from medi-
400 computers were distributed in 2005 to over twenty insti- cine to environment, the IT's influence in the definition
tutions in the continent and the Azores. of solutions for a sustained development is becoming greater.
The dynamisation of this project will start in 2006.

Technological innovation and services development
For a long time PT has created structures which, together with Innovation process
international and national organisations and business part-
ners, study solutions that are internationally compatible and Identification of knowledge
more efficient than the existing ones, thus meeting the mar-
ket's needs and expectations. Identification of needs
As an example, we highlight the development of the world's Development of solutions

first pre-paid mobile phone, Mimo, launched by TMN in
1995, decisive in the mobile phone's democratisation, both in Research | Trial | Testing | Conclusion
the national and international markets.
Implementation of solutions
Research and development
PT Inovação is the centre that capturer and incubates techni-

cal knowledge which is applied to the research and develop- Intelligent networks
ment (R&D) of advanced applications, new services and inte-
grated solutions for all of PT's companies, always with a direct PT Inovação has developed the NGIN platform (Next Generation
impact on the Group's businesses. Intelligent Network), an important convergence tool that, besi-
des a rapid creation of advanced telecommunications' servi-
Innovation is, in itself, the attitude with which we think, trans- ces, has also given a new impulse to the traditional use of the
form and apply technology. To innovate is to apply knowledge telephone. This platform increases the use of both the mobile
in order to increase value. That knowledge involves and line and the wireline.
demands a correct management of the information received,
processed and spread. For PT Inovação, the management of Networks' intelligence is helping the convergence of the diffe-
that knowledge is based on the implementation of the innova- rent environments (wireline, IP and mobile), opening exce-
tion cycle that articulates a contact channel, an observation llent opportunities to develop new, differentiated and perso-
platform and a reflexion phase that precedes the action. nalised services. This capacity is at the base of the creation of
Running this cycle daily means to use the imagination to next generation's networks.
shape a given reality, by recreating it. The success of such an
enterprise results from a compromise of the whole Group, Intelligence in networks will allow for new service classes to
which involves a systemic articulation among technology, appear, with high rates of convergence: accessibility to any
market opportunity and profitability of products/services. service, with any type of terminal, from any network.
PT Inovação's technology finds itself, although not exclusi- PT Inovação is also committed to other advances in this
vely, very directed to the Group's businesses development, domain, such as the integration of the computer with the tele-
either at a level of applied investigation, or at a level of service phone (CTI), or the speech recognition technologies, which
providing for the engineering and development of solutions allow the IVR services. From these innovations results the
and services, both in the national and international markets. creation of new customer-centred services, easily personali-
sed, as well as integrated voice/data services, virtual private
networks (VPN), advanced answering services (call-centre), or
the portability of the communication services, including the
unified messaging ones.

The evolution of society and knowledge are undoubtedly related to the technological
process and, consequently, to the applied investigation and the development
of innovative solutions.
Technologies for access network Other examples of PT Inovação's commitment to the multi-
media future are the development of the NET@UTARQUIA
Based on the NETB@ND network, the solutions developed by solution, already being used in several city councils, advanced
PT Inovação allow the introduction of IP traffic in the access teleconsulting solutions for telemedicine, like the MEDI-
network, and are directed at the residential and corporate mar- GRAF, or even prototypes and demonstrations of interactive
kets, and at the community networks. television solutions done together with Microsoft.
The xDSL technologies allow high-debit digital circuits in the
spectrum frequencies not used by the analogical service in
the conventional symmetrical paired cables. PT Inovação also Networks and mobile services
investigates the applications of this technology in its various
types: ADSL, HSDL, SDSL e VDSL. In this matter, PT Inovação performs services' studies and
The new optical access and the hybrid fibre-optic/coaxial net- development for GSM, WAP, GPRS and UMTS (3G) techno-
works' technologies, as well as reconfigurable WDM optic net- logies. The experience of the company allows it to add value
works architectures and respective techno-economic evalua- to the use of emerging mobile technologies, through the crea-
tion, also take priority for PT Inovação, in the field of infras- tion of support services (messages, redirection and geo-locali-
tructural solutions for the business. sation). The qualification and know-how in the WAP and 3G
areas have consolidated our presence in strategic partners-
hips for developments in the ambit of wireline-mobile con-
Technological and services training vergence, both in the European Commission's IST pro-
gramme and in Eurescom projects.
PT Inovação must ensure technological updating, passing the
knowledge to the Group companies.
For this, it has made significant developments regarding dis- Telecommunication networks:
tance learning, where we stand out the FORMARE e-learning project, planning and management
platform, which integrates different technologies for the crea-
tion of on-line training environments. The geo-referenced information takes on a decisive impor-
tance in the added value of a grater number of services.
Through the integration of technologies like the GIS
Multimedia and IP services (Geographical Information Systems) and the GPS (Global
Positioning System), it is possible to process information
The work in broadband technologies and in services and appli- data that enrich the use (installation, operation and explora-
cations with high demands, whether in terms of bandwidth or tion) of the networks. PT Inovação acquired in this sector
service quality, allows to take advantage of the synergies resul- qualifications in network planning and project with SIG
ting from years of experience in multimedia development. The and GPS, digital cartography and satellite image, and data
integration of the already existing solutions allows the creation warehousing.
of interactive multi-service platforms.
The quality of the developments made by PT Inovação, has
In this domain, PT Inovação has played a key part in the viabi- given it the statute of AUTODESK's solution provider for the
lity of programmes like the “Cidades Digitais” (Digital Cities), telecommunications' sector.
namely the “Aveiro Cidade Digital” (Aveiro Digital City), toge-
ther with the Aveiro City Hall and the Aveiro University. The
community networks area has also counted on the participa-
tion of PT Inovação, which developed the portal “Alentejo
Digital” (Digital Alentejo), together with Telepac.

Creating long-term value _ technological innovation and services development
Business support The CETLAB, equally certified, does quality control and certi-
fication, as well as conformity testing of terminal equipment.
PT Inovação has proven knowledge and experience in computer
tools, information systems and databases, which are instrumen- All the areas where PT Inovação intervenes have merited the
tal in the analysis of information to support the management. cooperation of a vast number of partners.
The areas worked on in this sector are client relations' mana- Privileged partnerships
gement (CRM), customer care, billing, billing mediation, busi- Hewlett-Packard, Microsoft, Compaq, Cisco Systems, Oracle,
ness intelligence, and also differentiated billing. Autodesk
Also in this framework, the IP (VoIP, VPN) consultancy, qua- Main R&D partners
lity analysis in IP networks and, still in electronic commerce, Instituto de Telecomunicações, Universidade de Aveiro, Instituto
in the areas of safety and authentication. Superior Técnico, Universidade do Minho
Cooperation in national and international R&D programmes

Engineering and consultancy services Following the participation in programmes and projects spon-
sored by the Ministry of Science and Technology, European
These services consist in giving direct assistance to Portugal Commission and Eurescom
Telecom´s operations, through several services both in the
laboratory and in the field. PT Inovação has created a network International normalisation bodies
support centre (CARE), which permanently ensures back PT Inovação has ensured the representation of the Group in
office functions for the solutions/systems of PT Inovação all the main international normalisation organisations, like the
over the world. ETSI and the UIT.
The support to national telecommunications' companies and
electrical and electronic industry, as well as service providing, The solutions spread by PT Inovação in this partnership uni-
as outsourcing especially to the PALOP operators, are other verse have contributed in a decisive way to the progress of the
sides of these services. Group and the information society in Portugal.
Another important parcel of the engineering services' activity
is the one done by the company's laboratory, whose activity is A team of 400 employees, an investment of Euro 57,9 million
properly certified. and revenues amounting to Euro 66 million, form this
Group's business unit – PT Inovação.
The CETLCE does the maintenance of telecommunications'
systems, as well as the testing in metallic cables and optic
fibres, conformity tests, equipment tests and technical audits
to telecommunications' sites.

Employee profile of PT Inovação (%)
Upper management 85
Technical staff 6
Other staff 9
Investment in research and development (Euro million)*

2003 38
2004 41
2005 58
* PT Inovação's operating costs
Information systems The activity developed in the area of information systems has
deserved public recognition.
The competitiveness, efficiency and quality of the organisa-
tions and, in particular, of the PT Group, are ensured also In 2005, PT SI won the Most Innovative Industry Solution
through solutions of information systems, agile, effective and awarded by FileNet, in the ambit of the PRO UNO project
with levels of safety which ensure the continuity of service development.
providing in crisis situations.
Also in 2005, in the “5th Conference on Telecommunications”,
This mission is ensured by PT Sistemas de Informação, that two of the Group's employees, one from PT SI and another
must ensure long-term competitiveness by developing solu- from PT Comunicações, were distinguished with the IEEE
tions in the areas of billing, ERP (Enterprise Resource award (Institute of Electrical and Electronics Engineers) Best
Planning), CRM (Costumer Relationship Management), busi- Student Paper Prize, for the designing, simulation, testing
ness intelligence, portals, mobility, integration, knowledge and implementation of an ultra broadband aerial.
management, safety, infrastructures management and project
office technology. In the ambit of the ongoing service quality policy of PT SI,
namely the offer of information systems management servi-
The development of the “Performance.pt” platform – mana- ces, applications' management and support to IT services, we
gement solution for human assets – has been considered one highlight the actions started in 2005 and ongoing in 2006.
of the most complete and remarkable at an international level.
Elaborated together with Heidrick & Struggles – an american > Alignment with the best ITIL practices – certification
company specialised in human assets' management – this 47 professionals.
platform, already adopted in the PT Group, will be commer- > Internal restructuring of infrastructure qualification units
cialised at a national and international level, and in accor- with the organisational segregation between support qua-
dance with a protocol signed by both companies during 2005. lifications (Service Support) and delivery qualifications
(Service Delivery).
PT SI has also developed the electronic invoice, which allows > As part of the constant improvement of ISO 9001:2000
the sending of PT Group companies invoices in electronic processes (PT SI is certified since 2002), we are reengine-
format to the client's e-mail address. Portugal Telecom has ering the IT service management and support processes.
thus became the first Portuguese company, and one of the > Ongoing auto-certifications ISO 20000 (Service Manage-
first in the world, to send an electronic invoice with legal vali- ment) and ISO27001 (Information Safety) that replaced
dity given by the certification of the digital signature. the BS7799. Progress is around 15%, and we foresee the
auditing for certification during the last quarter of 2006.
Given the relevance of the information systems for several of
the Group's businesses, PT SI is developing a disaster reco-
very & business continuity programme, having already certi-
fied professionals in the Disaster Recovery Institute and pre-
pared a data centre with the support structure for the respec-
tive systems.

Respect for the environment
The respect and preservation of the environment, with a view Environmental impacts
to ensuring acceptable life conditions for future generations,
are greater issues for companies of the industrial sector than Regarding its businesses, PT has identified the main environ-
for those from the telecommunications sector. mental impacts of its activity. The environmental manage-
ment policies implemented in the company have the purpose
However, PT has had, for several years, the preoccupation to of minimising them in the mid and long-term.
preserve and value the environment, having therefore defined
policies and mobilised resources in order to comply not only Actions Environmental impact
with legal demands, but also with European directives and Waste production Soil occupancy and contamination. Decrease on the visual
recommendations about this subject. appeal of landscapes. Decrease of the value of soils.
Contamination of exterior and subsoil waters, due to spilling.
Noise pollution Decline of the quality of life of the communities affected by
PT has signed the ETNO (European Telecommunication it. Disturbance of people's daily activities, with subsequent
Network Operators Association) sustainability letter, in which physiological, psychological and/or social effects.
it is recognised that sustainability should be at the centre of Fuels Atmospheric pollution and diminishing density of the ozone layer.
businesses. In this letter, companies commit to produce pro- Contamination of exterior and subsoil waters, due to spillage.
ducts and services that are sustainable with significant social, Energy consumption Decrease of natural resources available. Atmospheric pollution,
environmental and economic benefits, commiting to conti- with an increasing greenhouse effect.
nuously improve the knowledge of impacts generated, the Water Decrease of water resources.
efficient use of natural resources, the support to investigation Atmospheric pollution due to the increase of
greenhouse effect; Contamination of watercourses.
and the respect for work and human rights, among others.
Use of halons Diminishing density of the ozone layer, with negative
consequences on human health and on water
and land ecosystems.
Electromagnetic fields Negative perception of interested parties concerning potential
risks for human health.
Impact on landscape Decrease of the quality of natural and urban landscape.
Impacts related with Using landfills to put waste implies soil occupation
waste elimination and potential soil contamination; pollution of exterior
and subsoil waters; waste incineration, which helps to
increase global warming and air pollution by burning
waste with CO2, CO and NOx emissions.
Conversion factors used in the environmental calculations
Variables Measure Conversion factors

Diesel density Ton/m3 0.85
Petrol density Ton/m3 0.739
Diesel PCI GJ/ton 43.3
Petrol PCI GJ/ton 44.8
These were the conversion factors used in the calculation of some environmental indicators.
These factors do not coincide in terms of unit with the values indicated in the national inventory of
greenhouse gases, but they do not alter the significance of the final results.

Main action points of the environmental responsibility policy: energetic efficiency;
waste management; electromagnetic radiations control; impact on landscape;
promotion of awareness action.
Environmental management policies Waste management
The environmental policy has an important role and having PT is associated with the Sistema Ponto Verde. This is an inte-
PT Comunicações, TMN and PT PRO already the ISO 14 001 grated waste management system for packages, elaborated by
certification. PT Inovação already has its environmental mana- the Sociedade Ponto Verde, and is based on the articulation of
gement system, which is under APCER's auditing process, responsibilities and processes among a number of partners.
with a view to obtainig the environmental certification at the Its purpose is to value and recycle package waste, contribu-
beginning of 2006. ting to a lowering of waste volume sent to landfills.
PT PRO got the certification with the NP EN ISO 14001:2004 The Sociedade Ponto Verde gathers shareholders (packagers/
standard in 2005. PT Inovação started the necessary procedu- importers, distributors, local authorities, package and pac-
res related to this standard during 2005 and is preparing to be kage material makers) commited to fulfilling its environmen-
certified during 2006. tal and legal obligations, through the organisation and mana-
gement of a circuit that guarantees the recovery, value and
As the preservation of the environment is everyone's respon- recycling of non-reusable package wastes, called integrated
sibility, PT has developed awareness campaigns near its system of packages waste management (SIGRE).
employees. In the process of suppliers' selection, one of the
requisites analysed is the way the environment is respected During 2005, PT signed a protocol with AMI ( humanitarian
by those companies. PT has also established partnerships with NGO) to fulfil a project that consists in ensuring the collec-
universities and research groups, in order to monitor the ting of computer consumables, ink cartridges and tonners
impacts of its activity. (printers, copy machines and faxes), and broken or obsolete
mobile phones. The selling profits of the products collected
PT's environmental protection includes areas related to goes to AMI.
energy, fuels, recycling, water consumption, electromagnetic
radiations, impact on landscape and implementation of good For this action, containers were built and distributed among
practices in general, which has contributed to a total absence PT Comunicações, TV Cabo Lusomundo cinemas' shops, as
of fines. well as PT Comunicações, PT Multimédia and head office's
buildings. PT has made available to its employees and custo-
mers 700 collecting places, spread over 100 shops, 86 buil-
dings and 20 cinemas all over the country.

Creating long-term value _ respect for the environment
Recycling of materials PT's activity and the impact on landscape
In 2005, PT stared reusing its communication materials – Most buildings used by the company are located in urban
screens, canvas or flags – whose graphics and/or concept are areas, although some telecommunications infrastructures,
obsolete and whose materials are recyclable. We are talking such as aerials and cable planning, are located inside natural
about PVC screens, canvases and flags which were transfor- reserves.
med into other useful pieces, such as notepads' covers, bags,
briefcases, pillows, and other solutions created by fashion Although changes in natural habitats, as a consequence of
designers, that use these to promote both its talent and PT. the Company's business activity, are not significant, PT
Comunicações does have a programme to protect and recrea-
te ecosystems and native animal species from damaged areas.
Paper consumption This programme uses PT Comunicações' infrastructures, for
instance, to increase nesting in several areas of the country.
In 2005, PT also issued the electronic invoice. This project,
with the purpose to facilitate customers' lives, is also a goal While planning where to install new aerials, phone cables and
of the sustainability policy and respect for the environment other necessary products in public places, PT Group's compa-
implemented in the company. nies establish local partnerships to find the most suitable solu-
tion for each case.
It was the first Portuguese company, and one of first world-
wide, to have an electronic invoice with legal validity through PT Comunicações established a protocol with the Associação
the certification of the digital signature. Nacional de Municípios Portugueses (national local authority
association) with the purpose of adjusting procedures to be
The electronic invoice allows the PT Group's invoices to be followed in its relations concerning construction and installa-
sent in electronic format to the customers' chosen e-mail tion works, remodelling, telecommunications infrastructures
address and is aimed at the Group's customer universe. Once maintenance and alteration, including equipment installation.
the request is made, this service replaces the paper invoice.
For each ton of paper saved by this service, we avoid the cut- In some specific cases, air planning was replaced by under-
ting down of 15 to 20 medium-sized trees. ground planning, so as to decrease landscape impact in histo-
rical or preserved areas.
Since its launch in April 2005, PT Group has saved 137.5 tons
of paper, avoiding the cutting down of 2,335 trees.

Rationalize, reuse and recycle are the three concepts
driving PT's environmental policy.
Cascais and Sintra area Nelas city hall

> This local authority is doing a great duct network in Nelas,
> Several interventions in Sintra's historical area – Sintra's in order to remove some aerial cables.
City Hall – transfer of the cables on the walls to pipes
built by the City Hall and/or by the buildings' owners. Historical Village of Lapa
> Abano Road, Guincho – Replacement of air planning by > The Sernancelhe City Hall has already executed the duct
underground planning with the construction of ducts and network, having asked PT Comunicações to transfer the
the almost total removal of the poles. aerial planning to the underground planning. We await
the authorisation to start the works.
Torres Novas area Albergaria-a-Velha

> Recovery of the historical centre. The local authority has
> Work in the Constância historical area, where the city hall executed the duct network. PT Comunicações has reorga-
installed all pipewrok. PT is transferring the air and sup- nised the telecommunications' network.
ported network to the underground network, eliminating
all the visual impact caused by the cables on the walls. TMN, together with the Instituto de Conservação da Natureza,
has developed initiatives to relocate the storks that have nes-
ted in the companies' telecommunications' network infras-
Coimbra tructures.
> Transfer of cables on walls to ducts built by the City Hall. Although the protection and the respect for the environment
are part of the Groups business units' practices, in this report
we will present the environmental performance figures rela-
Partnerships with city halls ted to the companies already certified with the standard NP
EN ISO 14001:2004 – PT Comunicações, TMN, PT Inovação
Viseu city hall (in process of conclusion) and PT PRO.
> As part of the requalification of some small arteries of
the city of Viseu's historical area, the Viseu city hall has These four companies integrate 80% of the Group's emplo-
promoted the construction of a ducts' network, having yees at a national level and the respective wireline and mobile
PT Comunicações promoted the cables' network. line, therefore constituting a strong approximation to the
> As part of the requalification of the Rua Formosa (ex-libris Groups' total impact.
of the city of Viseu), the city hall has taken on the execu-
tion of the ducts' network. It was a significant investment The figures will be presented by company, taking into account
by PT Comunicações on the external and internal cable each business unit's specific activities already certified, and
network. the fact that they have already started the environmental
> Circular SUL – It is a structuring artery of the city of management system in different years.
Viseu, where the costs of the execution of the ditch
and the accesses to the conduct network was divided by
50% between each of the organisations, having PT
Comunicações the responsibility to install the pipes and
do the necessary detours.

PT Comunicações and the environment
PT Comunicações has got environmental certification since Communication of the environmental

2003 and has a well-defined policy in this matter. management to the employees
There is an effort to control water, energy, and automobile PT Comunicações has an environmental management
fuels' consumption, as well as to recycle company waste. This manual, which is available to all employees. By reading it,
is something simple to do and that makes all the difference in employees will be able to examine thoroughly the environmen-
a company with 7,500 employees. tal goals of the company as well as examine procedures to ins-
pect non-measurable features, such as the different stages of
PT Comunicações' concerns towards its environmental mana- internal auditing and environmental verifications. These docu-
gement system have three major points: ments are valid and applicable to PT Comunicações, its sup-
pliers, customers or any other entities that are somehow rela-
1. The continuous improvement of the environmental perfor- ted to the company.
mance through the revision of the system by the upper mana-
gement, the redefinition and implementation of the environ- PT Comunicações' environmental impact has been monitored
mental programme; since 1998. Data analysis led us to conclude that PT's effort to
2. The extension of the geographical reach to Madeira and control and reduce the main negative impacts of its business
Azores and the preparation/training of the corresponding emplo- was successful. Communication campaigns about environ-
yees for the correct integration of those areas into the system; mental impacts, in which PT's employees were involved, also
3. The integration of the environmental system with the quality played a part in the consolidation of the results obtained.
management system implemented in the meantime, namely to
what concerns some organisational and system procedures.
Environmental impacts
Use and recycling
of communication cables Energy consumption giga joules
2005 2004 Variation
Management consumption 114,070 115,247 - 1.1 %
Copper or other material cables are the basis of wireline com-
Technical areas consumption 1,031,825 897,685 + 15 %
munication. Every year we produce about 1000 tons of cables
Fuels consumption 172,903 173,062 - 0.1 %
that travel the country.
Energy consumed by suppliers in the
development of activities for the company 141,977 154,605 - 8.2 %
PT Comunicações has a recycling process for the communi-
cation cables, implemented since 2002. This material may get
damaged by several reasons, either by replacement or impro- The addition, during 2005, of equipment from other tele-
vement of the network, flooding, fires, construction works or communications operators, installed in spaces owned by
other type of damages. When this happens, the cable has to PT Comunicações caused an increase in the energy and water
be removed by certified companies, an information that the consumption and, as a consequence, the increase of the resul-
company controls through a computer system. ting emissions.
After its removal, the cables are transported to a warehouse

where they are properly analysed and separated according to
their quality. Then, they are stripped and all the material for
recycling is separated.

Water consumption m3 Costs and benefits associated with EMS
2005 2004 Variation 2005 2004
Total water consumption 267,684 224,500 + 19 % Internal workforce (activities per in hour/employee)
Training (trainers and trainees) 1,832 1,985
Internal and external auditing 2,079 190
CO2 emissions tons Environmental tests 816 616
2005 2004 Variation Document elaboration and revising 770 616
Direct fuel emissions – petrol 1,949 2,339 - 17% EMS planning, action and control 320
Direct fuel emissions – diesel 10,676 10,270 +4% Others (warehouse works, waste cleaning, etc.) 5,760 192
Indirect emissions 149,796 134,522 + 11 % External workforce (activities in hour/employee)
External trainers and auditors 126 42
Internal costs (Euro)
Recycled waste tons Workforce 404,848 125,843
2005 2004 Variation Bound for Travel, accommodation and other materials
Batteries 116 30 + 387 % Reuse and (retention containers, absorbent dust, etc.) 13,905 13,626
recycling External costs (Euro)
Fluorescent light bulbs 3 1 + 200 % Recycling External training and actions to maintain certificates 10,000 4,200
Infrastructures waste 1,313 899 + 146 % Recycling Waste alienation
Paper / cardboard 144 68 + 211 % Recycling (fluorescent light-bulbs, superflat batteries, etc.) 17,115 14,352
Plastic 10 7 + 42 % Recycling Fixed halons alienation 83,360 98,924
Mixed urban waste 126 n.a. – Landfill Other costs (materials, analysis (PCB and water),
recycling of equipment and chemical products) 100,000
Equipment waste 40 n.a. – recovery and
electric and electronic recycling Profits (Euro)
Tonners and ink 2 3 - 66 % Reuse and Waste valuing 1,074,443 253,493
cartridges recycling Other accounted profits (Euro)
Used oils (litres) 1,870 * 2,970 * - 63 % Recycling Cost difference between recycled paper
paper and white paper purchase 7,353 7,325
Fuel saving due to a decrease in automobile fuel consumption 198,657 18,029
Materials consumption tons Water saving due to a decrease
decrease in average consumption per employee -37,697 52,194
2005
Energy saving due to a decrease
Batteries 134
decrease in average consumption per employee -762,521 828,278
Electric and electronic equipment 164
Labour saving in commuting due to videoconference 991,749 828,278
Infrastructures of support to the activity 10,855
Unaccounted profits
Fluorescent light bulbs 2.60
Valuing the Company's image
Paper / cardboard 39,622
Potential impacts on insurances premiuns
Plastic 8,214
Advantage in service provider tenders
Tonners / ink cartridges 4.70
Environmental advantages as a result of gas emission and
Recycled paper 85 other natural resources (iron metals) rationalization
Copper 161 Final outcome (Euro)
PT Comunicações had a positive balance, even without
including unaccounted profits, which are very important.
PT's balance is therefore higher than 842,810 902,374

TMN and the environment
TMN is certified for its environmental management system The proximity to important community places, such as scho-
by the NP EN ISO 14001:2004 since 2003 and, therefore, also ols and hospitals, is analysed in detail and is part of the guide-
has a very clear policy in this matter, in accordance with the lines in planning processes.
remaining Group companies.
TMN has committed itself to fulfil the GSM Association
Of the points of the environmental management policy follo- recommendations regarding mobile operators. TMN has also,
wed by TMN we highlight the ones related to the specific cha- with the same level of excellence, committed itself to act in
racteristics of its activity: accordance with Portuguese legislation.
Impacts of transmission stations: Programmes to recycle sold goods

electromagnetic radiations
On the other hand, TMN has implemented an exchange pro-
Within its environmental management system, TMN develo- gramme since 2004. The process is simple. It begins with
ped actions whose purpose was to minimise society's con- collecting the mobile phones handed in the shops by custo-
cerns with the impacts of transmission stations, namely mers or potential customers, since the collecting is not res-
impacts concerning electromagnetic radiations. tricted to TMN's mobile phones. At the time of delivery, we
separate the reusable mobile phones from the recyclable ones.
Apart from answering its stakeholders' concerns, TMN also
measures radiation levels of its electromagnetic fields to meet In reality, during this separation, the mobile phones are put
national reference limits and to follow the European Council's in yellow bags (reusable) or green bags (recycling), depending
1999/519/CE recommendation. on the condition of their batteries, display or network.
With the objective to make systematic measures of the electro- After this first phase, the mobile phones are sent to a ware-
magnetic fields of transmission stations all over the national house, from where they are transferred by a European com-
territory, TMN supports the monIT project, launched in May pany, licensed for mobile phone recycling and certified with
2004 by the Portuguese Telecommunications Institute and the the ISO 14001 standard, with which TMN has a partnership.
Instituto Superior Técnico. The values and its confirmation
are made public through the website www.lx.it.pt/monit. Once received, the process of recycling or reusing takes place.
The reusable phones go through a process of cleaning and
image improvement, being packed in order to allow their sale
Impacts of transmission stations: in areas where they still have commercial value. The broken
landscape issues phones are dismantled and their good parts are used to
improve other mobile phones.
TMN developed measures with the purpose of lessening
visual impacts resulting from installing transmission stations, In 2005, TMN significantly increased the amount of mobile
presenting solutions that were adapted to both rural and phones recovered for reuse, and continued to register relevant
urban environments. increases in the collection of mobile phones to recycle (121%).
In planning the location of new transmission stations the

following environmental aspects were considered: protected
areas, national ecological and agricultural reserves.

In terms of landscape impact, TMN has avoided creating new Recycled waste tons
infrastructures, giving preference to sharing with other ope- Bound for

rators (51 infrastructures of other operators and 24 sharing of Batteries 38 Recycling and reuse
infrastructures were solicited to TMN by other operators) and Fluorescent light bulbs 0.37 Reuse
using local infrastructures. Used oils 0.34 Recycling

Paper / cardboard 200 Recycling and reuse
Plastic 27 Recycling
Mixed urban waste 79 Incineration
Energy issues associated with buildings
Electric and electronic equipment waste 30 Recycling and reuse
and transmission stations
Waste of infrastructures of support to the activity 67 Recycling
Tonners / ink cartridges 2 Reuse
An energy audit was carried out in the head-office, in accor-
dance with the current legislation. With this audit, TMN was
concerned with the identification of areas for improvement Mobile phones and batteries reused and recycled tons
of its energy management that went beyond the legal reduc- 2005 2004 Variation
tion requirements. Reused mobile phones 20 10.97 82%
Recycled mobile phones 0.31 0.14 121%
In the transmission stations network, there was a commit- Reused batteries 2.46 1.55 59%
ment to optimise the acclimatisation management through Recycled batteries 1.71 1.06 61.3%
the introduction of equipment to regulate the air-conditioners
operation. It is worth pointing out that this measure allowed Mobile phones and batteries recovered, reused and recycled %
to reduce by 30% the electricity consumption in the stations 2005 2004
where the equipment was installed. Recovered mobile phones 13 6
Reused mobile phones 13 6
Recycled mobile phones 0.2 0.07
Environmental impacts Recovered batteries 13 6
Reused batteries 8 4
Energy consumption giga joules Recycled batteries 5 2
Management consumption 11,112
Technical areas consumption 255,815
Fuels consumption 28,256 Materials consumption per type tons
Energy consumed by suppliers in the Batteries 106

development of activities for the company 6,568 Electric and electronic equipment 361
Infrastructures of support to the activity 206
Paper / cardboard 159
Water consumption m3
Plastic 328,207
Water consumption / management areas 15,741
Tonners / ink cartridges 1.65
Recycled paper 9.88
CO2 emissions tons

Direct fuel emissions – petrol 941
Direct fuel emissions – diesel 1,079
Indirect emissions 86,282

PT Inovação and the environment
PT Inovação taken on the concerns with the environment and CO2 emissions tons
has got a defined policy in line with the Group's general poli- Direct fuel emissions – petrol 45
cies. During 2005, it concluded the implementation of the Direct fuel emissions – diesel 157
environmental management system and started its audit. At Indirect emissions 1,030
the beginning of 2006, it expects to receive the respective

recognition by APCER's certification with the standard NP
EN ISO 14001:2004. Recycled waste tons
2005 Bound for
Batteries 0.13 Recycling
Environmental impacts Fluorescent light bulbs n.a. Recycling

Used oils n.a. Recycling
Paper / cardboard 21 Recycling
Energy consumption giga joules Plastic 2 Recycling
Management consumption 7,600 Mixed urban waste n.a. Landfill
Technical areas consumption 24 Electric and electronic equipment waste 4 Recycling
Waste of infrastructures of support to the activity n.a. –
Tonners / ink cartridges n.a. Reuse
Water consumption m3
Total water consumption 4,659
Materials consumption per type

White paper (Kg) 2,172
Recycled paper (Kg) 1,464
Ink cartridges (units) 318
Tonners (unites) 214
Cardboard packages (Kg) 7,923
Plastic (Kg) 803

PT PRO and the environment
PT PRO was the first company of the PT Group to be certified Environmental impacts
in three quality norms: quality, health and safety at work, and
environment.
Energy consumption
Management consumption (giga joules)
It is a fulfilled goal that has a positive impact on the company
Technical areas consumption 6,417
and, consequently, on its customers, who can count on a busi-
Fuels consumption (litres) 182,723
ness partner internationally recognised for its certifications.
PT PRO's quality and environmental policies, aim to conti-

nuously improve customer and employee satisfaction, Water consumption m3
Total water consumption 11,509
through a responsible attitude in its relation with the environ-
ment.
PT PRO's exclusive customer is the PT Group, so it did not CO2 emissions tons
Direct fuel emissions – petrol 148
need to get these certifications for commercial reasons.
Direct fuel emissions – diesel 319
However, it decided to get them, believing that PT PRO's qua-
Indirect emissions 604
lity system is integrated in the management system and that
quality certification standards work as guidelines for a better
operation and greater respect towards the stakeholders.
Recycled waste
Batteries n.a. Recycling
During 2005, together with the implementation of the envi-
Fluorescent light bulbs (Kg) 173 Recycling
ronmental management system, several awareness initiatives
Used oils (Kg) 78 Recycling
for good environmental practices were done.
Paper / cardboard (litres) 316,800 Recycling
Plastic (tons) 2.8 Landfill
> Placement of units to collect used batteries in the building. Mixed urban waste (litres) 1,056,000 Incineration
> Campaign to separate and direct waste. Electric and electronic equipment waste (Kg) 140 Recycling
> Installation of lighting sensors in several areas of the building. Waste of infrastructures of support to the activity –
> Campaign to reduce paper consumption. Tonners / ink cartridges (Kg) 438
Materials consumption per type

Batteries (units) 4
Electric and electronic equipment (units) 32
Infrastructures of support to the activity (units) 2,911
Paper / cardboard (units) 212,386
Plastic (tons) 2,632
Tonners / ink cartridges (units) 443
Recycled paper (tons) 208.14

Corporate reputation
In the telecommunications' market there are powerful tools Corporate identity

to bring people closer and, therefore, Portugal Telecom's busi-
ness is built on a solid base of relations with customers, The brand is seen by PT as a signature to which the persona-
employees, investors, regulators, suppliers, partners and the lity of its corporate Group is associated. It is an intangible
society in general, together with whom it wishes to build the asset of the company that must be managed, in order to pro-
future and continue to create long-term value. ject the values, the attitude and the commitments of the com-
pany towards its businesses and the society in general.
The Portugal Telecom Group is the biggest Portuguese corpo-
rate group, quoted on the stock market and whose activity has PT's Code of Ethics and the attitude with which it leads its
direct and indirect repercussions in the country's economy. institutional and commercial relations, are strong allies in the
Therefore, PT dedicates more and more interest and commit- construction and constant valuing of the brand and, as a con-
ment to its identity and corporate reputation, in order to deve- sequence, in the consolidation of its identity.
lop a model which allows it to identify and anticipate solu-
tions that may weaken its image near its stakeholders.
Brand Image
The brand image is for PT the mirror of the emotional and

rational relationship that the company establishes with society
in its various experience exchanges.
For PT, the brand should reflect the characteristics of its per-
sonality in terms of values, attitudes and commitments com-
mon to all its businesses and, in this way, contribute for the
company's correct positioning in each market and society sec-
tor.
PT has a notoriety rate of 91% in the telecommunications'

sector, and considers it fundamental to know in a systematic
way, the image points through which it is seen by the stake-
holders.
Strategic positioning
Relationship Image Corporate reputation Value creation
Stakeholders

In the telecommunications' market, there are powerful tools to bring people closer
and, therefore, Portugal Telecom's business is built on a solid base of relations
with customers, employees, investors, regulators, suppliers, partners and the society
in general, together with whom it wishes to build the future and continue
to create long-term value.
Every two years, quality and quantity studies are performed Visual identity
with the following objectives:
PT's visual identity, shown through its mark, is treated with
> identify image attributes; rigour and discipline, in order to ensure the optimisation bet-
> identify market positioning; ween its use in the multiple commercial and institutional
> identify image's strong and weak points. situations where the company is present, and the contact expe-
rience given to each of the respective publics.
The survey universe, the stakeholders, is segmented in the
following way: PT's mark is common to the Group's companies and is an
integrating element for the company's activities, alongside
> general public; the values and attitude taken in by it, in accordance with its
> residential market; Code of Ethics.
> corporate market;
> institutional market. In order to ensure an adequate reproduction of the mark by
the media, the sponsors, the suppliers, the analysts and busi-
The results of these studies are analysed by the Group's ness partners, PT makes available in its site – www.telecom.pt
several business units and the conclusions are presented and – an item dedicate to the image, of which are part the vision
discussed in the Executive Committee, according to the follo- that this symbol must project and the guidelines manual for
wing model. its use and application.
PT's Image
Ideal profile
Positioning
Strong points / Weak points

Strategy
Apart of these image studies done every two years, PT's busi-
ness units perform regular Market Satisfaction studies whose
results are equally object of analysis and incorporation of
correction factors in the businesses strategy and in their rela-
tion with the market.

PT recognises that the performance of its economic activity is done
through a dynamic relationship with a vast set of stakeholders.
A relationship built on an interactive model that comprises PT's
systematic information to its stakeholders and the incorporation
of the information given by them to PT, through the various means
and communication supports available.
Given the specific characteristics of the Group's activity, the main

stakeholders were identified as:
Customers
Financial community
Media
Regulatory and supervisory bodies
Employees
Suppliers
Community
Relationship with the stakeholders
Interested parts Objectives Relationship

Customers PT has got the purpose to attract and retain customers by the value and quality of the services we offer them. Call centres
By promoting a frequent and transparent relationship with our customers, it allows us to identify Customer Ombudsman
opportunities to satisfy theirs expectations in relation to our products and services. Shops and agents network
Commercial managers
Customer portal
Market surveys
Publicity campaigns
Newsletter
PT site
Invoice
Financial community We manage the companies of our Group in order to ensure its long-term value, because we believe that it General meeting
is this way that we can compensate financial assets invested by our shareholders. Quarterly and annual reports
Our management model, as well as the ethical principles that lead our companies' integrated Road show
management, are the main tools that guarantee an impartial and transparent management. Meetings
Specialised team dedicated to dialogue
PT site
Media For PT, the media are a key communication channel with its stakeholders. In order to maximise the Directives issued by he companies
efficiency of that communication, PT has constantly invested in improving its relation with the media and Meetings
all the professionals in the sector. Specialised team dedicated to dialogue
Regulatory and In its activity, it is the job of the Regulatory and supervisory bodies to define some of the rules that our Directives issued by he companies
supervisory bodies companies should apply while developing its relationship with the market. The transparent and continuous Meetings
communication with these bodies in this matter, is fundamental to the performance of our business, strictly Specialised team dedicated to dialogue
complying with the rules established by them.
Employees The human capital is one of the most important assets for the competitiveness of the companies Employee portal
in our Group. Therefore, our human resources policy is applied using a set of tools to promote Welcome guide
good working conditions (HSST), the recognition and valuing of our employees, whose professional Survey of organisational environment
growth we continuously stimulate. Company agreement
Innovation awards
Internal Magazine and Newsletter
Mentoring programme
Performance evaluation 360º
Suppliers The value of our products and services is, in part, determined by the quality of our suppliers. Meetings
PT has invested in the process of relationship with its suppliers, integrating in its selection criteria related PT site
to integrated management, in order to ensure the applicability of the sustainability principles along the Specialised team dedicated to dialogue
value chain. The signing of fair agreements and the fulfilment of the contract conditions negotiated are Conduct Manual
some of the demands we have regarding the relationship with our suppliers.
Community PT has consolidated a pro-active attitude in its relationship with the NGOs. A dialogue that Meetings
has changed into a management exercise regarding social and environmental risks, and which PT site
has enabled to know in a more profound and objective way, the expectations and needs Meetings
the community has in relation to our companies. Surveys
Relationship with stakeholders
Customers
During 2005, PT continued its orientation towards the market Following the legal framework to which the Group's activity is
in general, and the customer in particular, strengthening the subject, PT is organised by business units, regarding the wire-
excellence principles in the relationship and commercial per- line, mobile and cable. Each one segments its offer and its
formance that characterize its attitude. customers taking into consideration its nature and communi-
cation needs:
Client's primacy > residential / personal customers;

> corporate customers (small and medium-sized companies);
> Know the market's needs. > corporate customers (large companies).
> Personalize the relationship with the customers.
> Innovate in the offers to the market. PT's offer to the market incorporates not only the identified
> Provide quality services. communication needs, but also the security of the solutions
> Ensure transparency and honesty in the commercial relation. provided, the rigour of the information given about its charac-
> Ensure the continuity of service providing. teristics, use, and respect for the values and beliefs of the tar-
get group.
Customers are for PT the foundation of its existence.
Respecting them, providing solutions that are adequate to In order to safeguard the interests of the younger population,
their needs and ensuring the continuity of service providing, in 2005 PT signed the Code Good Practices in Commercial
are the points that lead the performance of the various Communication for Minors of the Portuguese Announcers
Group's business units towards its customers. Association. This code includes a chapter about sanctions for
subscribers that violate it, and includes, among others, two
At a national level, PT has 4.5 million customers in wireline, fundamental principles:
5.3 million in mobile network, 1.5 million in Pay-TV and 993
thousand in broadband. > publicity must be legal, honest, decent and true, and must
be seen as part of minor's sustained development pro-
To promote the relation with this universe, it is fundamental cess, as current and future customers;
to exceed its expectations, transform each difficulty into an > publicity must undoubtedly be recognised as such, wha-
experience capable of tightening bonds and opportunities, tever the broadcast channel.
and define marketing and sales strategies, in order to satisfy
the growing market demands.
Transparency and honesty are values which are always pre-

sent in the construction of this relationship, which demands
from PT maximum attention regarding the market's needs
and an active listening of the opinions of the various custo-
mers' segments.

Diversity of offer Policy of respect for consumer's privacy
Despite being a pioneer in the development and commerciali- The progress of the information technologies eases the treat-
sation of market services – Mimo (pre-paid mobile service) – ment and exchange of personal data. The PT Group, while
PT continues to commit itself to presenting innovative solu- national leader of the telecommunications' sector, has based
tions, which simultaneously incorporate the technological side its activity on a strict and scrupulous compliance of national,
and the satisfaction of communication needs demonstrated sectional and European legislation that regulates the protec-
by its current and potential customers. tion of personal data.
The offer of products and services has grown, contemplating Confidentiality and the security of consumers' data, access
a greater diversity of solutions and prices, which also allows protection and traffic of database information, as well as the
them to reach a higher number of clients and a level of satis- confidentiality of the telecommunications' contents, are issues
faction of their needs' profiles. safeguarded in order to respect freedom and the fundamental
rights of people.
PT's offer of products and services is organised in the follo-
wing way: Apart from the compliance with the current legislation, there
is a strong involvement of PT's legal team in the analysis of
> at home; all the situations identified, which are susceptible of weake-
> everywhere; ning the protection of personal data. Audits are regularly per-
> at work. formed with the support of security experts.
During 2005, the offer of products and services was streng- PT maintains the confidentiality of all communications' data,
thened. New solutions related to broadband and mobile servi- and the detailed invoicing is only provided to the customer or
ces were presented to the market. through a legal request, performed by legal authorities. The
detailed invoicing shows the numbers dialled, date, day, value,
These solutions have been developed, tested and commercia- duration, hour and cost of the call.
lized taking into account the technological advance and the
knowledge applied over it, as well as responding to the expec-
tations identified in the analysis of market surveys and custo-
mer satisfaction, that the Group companies perform on a
regular basis. PT worked primarily on extending the offer of
solutions and reducing prices.

Relationship with stakeholders _ customers
Communication with the customer For each customer segment there is a permanent telephone
contact network:
Communication is seen as fundamental to continue the exce-
llence path in terms of customer orientation. Listening to the
needs, discussing solutions and satisfying the customers are Customers' support services 24h/day, 365 days/year
Wireline Customer support 16200
PT's aims in its relation with the market.
PT Comunicações Corporate support 16206
Technical support 16208
Therefore, we have a vast set of communication channels that
ensure the relationship and information exchange in query Mobile Customer support 1696
TMN Invoicing 12033
handling, in answering complaints, in subscribing services Pricing plans 800962021
and in discussing opinions with the customers:
Pay-TV Customer support 707299499
TV Cabo Commercial support 808200400
Channels
Sapo ADSL Customer support 707227276
Call centres Site
PT Wi-Fi Customer support 800200181
Client's Ombudsman Client portal
Shops and agents' network Advertising campaigns
Commercial managers Invoice
Newsletter For each customer' segment PT makes available a site, a vir-
tual shop and/or a customer portal where, any day or time,

PT communication Client customers can interact with the Group's business units, and
even subscribe services, define user profiles or present a com-
plaint. The group's site, www.telecom.pt, gives access to all
business units.
Customer support As a complement to these channels, there is also a network of

over 100 shops and 500 authorized agents all over the country,
All of the Group's companies have customer support centres as well as keeping the customer ombudsman service – Serviço
designed to provide a permanent contact 24 hours a day, do Cliente PT Group – that ensures the reception and direction
365 days a year. of customers' complaints, by letter, telephone, e-mail or fax.
For corporate customers, all the business units have a net-

work of commercial managers, whose mission is to identify
the needs of their segment, being the link between the res-
pective business unit and each of the customers.

Customer satisfaction surveys This research is performed annually, contracted out to an
external market survey company, elaborated based on a statis-
All PT's business units survey the market periodically, in order tically significant sample for each of the market segments.
to measure each customer segment's satisfaction. The con- The average results obtained are subject to the following
clusions from these surveys are analysed and incorporated in analytic structure, in a scale of 1 to 10;
the management of products, services and customers.
Dissatisfaction area (1.0 – 4.9)
The surveys are done in the market segments that are not pos- Satisfaction area (5.0 – 7.4)
sible to be contacted daily and personally. In general, they Excellency area (7.5 – 10)
obey the following criteria:
The average evaluation obtained for each business area draws
Survey target segments the following profile:
> Private
> SoHo
> Companies (SME) Wireline Mobile Pay-TV
Institutional image
Offer diversity
Type of surveys
Service quality
> Welcome call
Prices
> Fault resolution
Global satisfaction
> Invoicing resolution
> Global satisfaction
Because of its committement to take the excellence path in cus-

tomer support, during 2005 PT did a comprehensive market
survey, in order to measure market satisfaction with the several
business units using the following criteria: institutional image;
offer diversity; service quality; prices; and global satisfaction.

Relationship with stakeholders _ customers
Promotional campaigns The campaigns' messages were elaborated in a conscious and

responsible way, appealing to the benefits of the brand, the pro-
The promotional campaigns for products and services are ano- duct and/or service. PT avoided advertising or promotional
ther communication tool with each of the company's audiences. messages that establish comparisons with the competition or
show situations that are susceptible of offending Portuguese
Apart from the impact that each campaign may have with its society's values and beliefs.
target audience, all the campaigns have a specific e-mail, site
and/or telephone number, through which the customer or Some examples of institutional and product/service campaigns
potential customer can get support, ask for detailed informa- in 2005:
tion, or even subscribe the service or product promoted.
The campaigns launched during 2005, were based on promo-

tional, interactive and relational marketing, having used, in
part or totally, the following distribution channels:
Above the line Below the line Experiential

Television E-mail Promotion in selling-point
Press Telephone (with demonstration)
Radio Pamphlets
Internet Direct mail Exhibitions in fairs
Outdoor (with demonstration)

CRM Forms of payment
Conscious that each customer has special needs and distinct Comfort, clarity and transparency are values that PT wishes
perceptions, PT invests in a corporate attitude based on kno- to ensure all its customers, through the invoice and multiple
wing the customer and developing a relationship with each forms of payment.
one in particular.
Therefore, PT's invoices allow the customer to know in detail
In accordance with the legal framework to which the telecom- its total usage and the corresponding values of the services
munications' activity is subject, each of PT's business units provided.
has its own CRM platform that includes the specific characte-
ristics of each customer and each one's expectable value for The electronic invoice was launched at the beginning of the
their respective business unit, on the short and the long term. year, allowing PT's customers to monitor and analyse their
usage in a convenient and safe way.
CRM policy stands on four fundamental pillars:
The electronic invoice service will allow customers to receive
knowing > trying to know its customers individually invoices from the Group's different companies in an electro-
nic format, through e-mail. This way, customers will be able
sorting > sorting its customers according to their needs to replace paper invoices by going online and accessing the
invoices and consumptions of the last three months.
interacting > investing in deepening the interaction with its
customers, by collecting useful information for an effective Advantages of the electronic invoice:
reinforcement of the relationship
> a convenient way to access invoice information;
customising > treating each customer with respect for its > an e-mail notice whenever you receive a new invoice;
individuality and specific needs > eliminating paper invoices;
> access to detailed usage information.
The customer can choose from the following forms of pay-

ment: at PT shops, at the post office, in ATMs or by bank
transfer. This service is made available to the customers of
TV Cabo, TMN, PT Comunicações and PT.COM.

Relationship with stakeholders
Financial community
PT has demonstrated to have one of the most solid financial Investor relations' awards
positions of the European telecommunications sector. This
position has been built alongside the relationship with the At an international level, PT has been distinguished by the
shareholders and market analysts, with whom PT keeps a dia- Institutional Investor with two awards:
logue based on rigour and transparency of the information.
> Best CFO of the Telecommunications' sector;
As a result of this constant dialogue with the market, the > Best Investor Relations Officer of the
Investor Relations activity was once more considered as a refe- Telecommunications' sector.
rence by the financial community at a national and interna-
tional level. It is the recognition of a work that PT develops Still at an international level, PT has been distinguished in
with rigour for market transparency. the IR Magazine Continental Europe Awards with three
awards:
> Best Investor Relations Officer in Portugal;

> Grand Prix (Small and Medium Cap) – Honourable Mention;
> Best Investor Relations Officer (Small and Medium Cap)
– Honourable Mention.
At a national level, PT was awarded in June with two awards

from the Investor Relations Awards 2005 organised by
Deloitte, Diário Económico and Semanário Económico. The
awards received by PT were the following:
> Report and Accounts, non-financial – Honourable Mention

> Best Use of Technology in Investor Relations – Honourable
Mention.

Since PT is quoted in several financial indexes, there is a vas
number of analysts who give opinion on PT's performance
in the financial markets. These analysts are naturally associated
to the main investment banks worldwide.
Investment Banks and analysts Main Indexes where PT stock is considered

that give opinion about PT
Euronext Top 100 Index
ABN AMRO Andrew Scotland PSI 20 Index
Ahorro Virginia Perez PSI General Index
Santander Pablo Eguiron Dow Jones Euro Stoxx Large 200 Price Index
Banif Teresa Martinho Dow Jones Euro Stoxx Price Index
BBVA José IgnacioLopez Dow Jones Euro Stoxx Telecom Price Index
Bear Stearns Jonathan Dann Dow Jones Euro Stoxx Total Market Large Price Index
Bernstein Mark Cardwell Dow Jones Stoxx Large 200 Price Index
BPI Ricardo Seara Dow Jones Stoxx 600 Price Index
Caixa BI Maria Summavielle Dow Jones Stoxx 600 Telecommunication Price Index
Cazenove Brian Rusling FTSEurofirst 300 Eurobloc Index
Cheuvreux Francisco De Juan FTSEurofirst 300 Index
Citigroup James Rivett FTSEurofist 300 Fixed Line Telecom Services Index
CSFB David George FTSEurofirst 300 Non Cyclical Index
Daiwa James Enck FTSEurofirst 80 Index
Deutsche Bank Guy Peddy FTSEurofirst 300 Index
Dexia Adrian Zunzunegui S&P Europe 350 Index
Espírito Santo Rui Pereira S&P Euro Index
Exane BNP Paribas Mathieu Robilliard S&P Europe 350 Industrial Index
Execution Claudio Alvarez S&P Europe 350 Telecommunication Services Industry Group Index
Fidentiis James Mckenzie S&P Europe 350 Telecom Services Index
Goldman Sachs Michael Meloan S&P Euro Telecom Index
HSBC Steve Scruton MSCI Europe Index
Ibersecurities Glen Chapman MSCI Pan Euro Index
ING Javier Borrachero NYSE Composite Index
Ixis Securities Benoit Maynard
JP Morgan David Wright
Lehman Brothers Andrew Hogley
Merrill Lynch Jesus Romero
Millennium bcp Nuno Vieira
Morgan Stanley Luis Prota
New Street James Ratzer
Nomura Christopher Alliott
Société Générale Aude De Bretteville
Título / Finibanco Ana Carvalho
UBS Bosco Ojeda
WestLB Morten Singleton
For more information about each of these indexes, please see annex.

Relationship with the stakeholders _ financial community
Principles, duties and rules of conduct Communication channels used

in the relations with the market in the dialogue with the market
The identity and image of companies are a result, not only of Given the dimension and demands of the financial market,
their economic and financial performance, but also of the set PT has a specific team dedicated to the relationship with the
of principles, values, behaviours and options taken. financial community. This team promotes a daily dialogue
with all of these agents, identifying their information needs.
The ethics of a company is the result of the ethics of its emplo-
yees, which must follow a set of rules and principles of con- This dialogue is done through several communication chan-
duct, consolidating a faultless behaviour pattern. nels, of which we stand out the site, the meetings, the confe-
rence calls, the conferences and road shows performed during
The bigger the company's social importance and visibility, the each year.
more important these aspects are.
The site www.telecom.pt has a specific channel for investors
The Investor Relations are ruled by the directives in PT's Code and another one for corporate sustainability, through which
of Ethics, of which we highlight: PT informs the financial community about the relevant data
regarding its activity. These channels have a list of telephone
Values to preserve numbers to allow the dialogue between the community and
> Loyalty the Group's managers. PT also makes available an investor
> Upholding legislation kit, adaptable to each customer's profile.
Rules of conduct Apart from the site, in 2005 PT intensified its relations' activi-
> Honesty and responsibility ties with the investors, organising a vast set of events.
> Confidentiality and professional confidentiality
> Conflict of interests 420 meetings were held with analysts and investors, 360 of
> Relations with the shareholders which were in the ambit of road shows and conferences. The
remaining 60 were in the ambit of meetings and conference
PT's employees must always act in order to protect the share- calls held in PT's headoffice.
holders' interests. The Group companies must ensure the pro-
tection of the minority shareholders and the duty of informa- It is worth to point out the organisation of six road shows in
tion towards all shareholders, so that all may have a fair and Europe, including Portugal, and in the United States. The first
equal treatment. of these road shows covered 23 cities in 10 countries and the
second involved contacts with investors in 9 cities of 7 coun-
tries.

Media The relationship between PT and the
media is built daily. In 2005, 16,840
articles were published about the
Portugal Telecom Group in the media,
69 of which were front-page news.
Given Portugal Telecom's dimension at a national level and In its site, PT has an area dedicated to the media where one
the repercussion of its multiple activities in the market and can find all the press releases divulged by the press, the main
society in general, the media has shown a big interest in follo- presentations made about its activity, a bank of images, and
wing and publishing information about its reality. the direct contacts of the media relations team, as well as
having another specific area about the relations with the inves-
The issues about PT that have had more interest are related to tors, that makes available all the relevant financial informa-
the following areas: economic, international, new products tion releases. During 2005, PT distributed
and services and of social responsibility, and intervention in
the community. > 41 press releases in the investor relations' area
> 63 press releases about the Group's businesses
PT has, with the media, a daily relation of proximity, rigour
and transparency and impartiality, ensuring the collecting, and gave origin in the media to
processing and broadcasting of information about the Group's
activities - in a proactive way and clearing the questions posed. > 16,840 news
The interaction between PT and the media is done by e-mail,

telephone, press conferences, press releases, face-to-face mee- Operating model
tings and through the site www.telecom.pt.
The PT Group has a Media Relations team at a corporate level
and representatives of this area in each of the Group's compa-
nies. In its whole, this team works to ensure the best and most
focused information release, allowing a permanent contact
channel to both PT's structures and the media.

Relationship with the stakeholders
Regulatory and supervisory bodies
In Portugal, the electronic communications sector has been com- At a corporate level, PT has two organic units, which, in turn,
pletely liberalised since 2000. Therefore, its legal framework has have the purpose to interpret the recommendations and deli-
been developed towards a scenario of free competition. berations, as well as promote the dialogue between the Group
and Anacom and the National Authority for Competition.
In 2002, a new legal framework for electronic communications
networks and services was adopted, and it was composed by a For several years, PT has lead the Portuguese market for the
set of European directives regarding the telecommunications telecommunications sector. This fact has made it subject to
sector. These directives were implemented into the Portuguese various scrutinies by the Autoridade da Concorrência.
juridical system through Law no. 5/2004 of 10 February However, PT keeps on investing in infrastructures across the
(Electronic Communications Law). country, in order to ensure a full broadband coverage nation-
wide at the beginning of 2006. Furthermore, the Company is
In Portugal, there are two bodies in charge of regulating the mar- systematically committed to diversifying its offer by bringing
ket and commercial relations in the area of telecommunications. it closer to its customers' consumption profiles.
> Autoridade Nacional de Comunicações, Anacom (national The Company also maintains an attitude of cooperation with
regulatory body), whose regulatory duties have two objecti- Anacom, participating actively in the various initiatives pro-
ves: the promotion of competition in the services offered moted by this entity.
by electronic communications; contributing to the develop-
ment of the European Union's internal market; and also
the safeguard of the interests of citizens.
> Autoridade da Concorrência (the national authority for com-
petition), whose main purpose is to ensure the observance
of competition rules towards the efficient operation of the
markets, an effective allocation of resources and the safe-
guard of the interests of consumers.

Employees
The growth and evolution that characterise the history of PT During the last four decades, the companies have had several
over the last decade have been followed by an intense and drivers: the financial assets in the 70s, strategy in the 80s,
increasing investment made by the Group in Human Assets information technology in the 90s and, today the driver is
management, using a model based on a culture of merit and management of human assets.
the creation of value for the shareholder.
In 2005, a letter of commitments for strategic management of
PT has elected its employees as one of the most important PT's human assets was signed. These commitments are rela-
audiences for the company's success and competitiveness. ted to establishing clear objectives, periodical performance
Therefore, it has today the models, tools and qualifications analysis, information and communication of strategic deci-
necessary to be a reference example internationally. sions, implementation of programmes to help communicate
with the upper management, and access to processes of eva-
luation of the organisational environment.
Codes of principles and agreements signed by PT
PT's Code of Ethics In fact, by recognising its employees as the most active and
Company Agreement important asset (of its companies), PT has implemented a
Principles of the United Nations Global Compact model of strategic management of human assets common to
Code of the Union Network International all of the Group's companies.
Sustainability Letter of the European Telecommunications Network Operators
The policy of human assets takes into consideration both the
Management and evaluation tools Portuguese law and the Global Compact principles, thus pro-
Survey of organisational environment moting respect towards the employees and establishing no
Employee portal differences between genders (male/female), religion or race
Performance.pt when it comes to access the Group's work opportunities.
Employees' Integration and development tools In 2005, PT saw its human assets' strategy recognised by recei-
Welcome guide ving the award - Most Family Responsible Company. This
Mentoring programme award was delivered by the AESE (School of Management and
Mobility programmes Business) and by (the) Deloitte, and aims to distinguish the
Training programmes best human resources' practices, in the ambit of family poli-
Advanced on-line business intelligence system cies, social benefits and professional support.
Programmes to retain talents
Employee benefits
Flexible schedule
Health plans
Risk management
Communication channels
Project Crescer
Cultural, leisure and food and drink spaces
Clube PT
Distribution of shares
PT's Associação Apoio Social
End of career

Relationship with the stakeholders _ employees
Profile of the employees Code of Ethics
Conscious that the companies' identity and image are more and
Employees – Portugal more the result not only of their economic and financial
2004 13,886 performance, but also of the set of principles, values, behaviour and
options that prevail in them, PT's Board of Directors has decided to
2005 13,100
explicit and formalise the ethical principles to be followed by the
Group, through the publication of the Code of Ethics since 2002.
Employees – International The ethical worries are very relevant to the Group, given the social
2004 13,894
role they have and the visibility resulting from the activity, the
economic dimension and the employment it creates.
2005 19,289
The main objectives of the Code of Ethics, are:
Average seniority (years)

> formalize and explicit the behaviour patterns that are
2004 14.9 compatible and coherent with the set of principles
2005 16.4
of the Group, and which we wish to see recognised
by its stakeholders;
> promote the sharing of values and principles defined
in the Code of Ethics by all of the Group's employees;
Age averages in the main businesses > consolidate the attitude and the basis that support the
relationship between employees, shareholders, customers,
Total 40.3
suppliers, media and regulatory bodies.
Rede fixa 42
Móvel 34
All the employees of the PT Group should act in accordance
Multimédia 34
with rigorous principles of honesty, integrity, dignity, rectitude,
professional diligence and integrity, and equity. The disrespect
for these principles results in disciplinary procedures whose
Employees per gender (%) evaluation is done by the Executive Committee.
Female 39 The Code of Ethics applies to all of the Group's employees,

Male 61
regardless of the company where they work, their work bond
or hierarchical position.

United Nations Global Compact Code of Conduct of the Union Network International
As a complement to its own Code of Ethics, PT commits itself After the publication of its own Code of Ethics and the
in following the principle of the Global Report, regarding: subscription of the Global Compact, PT and its most
representative unions have most recently subscribed to the
Human rights UNI's Code of Conduct of Corporate Social Responsibility, which
> To support and respect international human rights includes syndical, social and work rights in all of the activities
protection within its sphere of action; of the Group's companies, nationally and internationally.
> To make sure that its corporations have no part
in the violation of human rights. Portugal Telecom takes on this commitment formally, which
strengthens its compromise to maintain social peace within
Work the Group, having a constant search for the development of its
> To support associative freedom and recognise the effective employees' capacities and sharing with the ILO (International
right to collective negotiation; Labour Organisation) the great action lines defended by this
> To support the elimination of all forms of forced labour; entity for social and labour rights.
> To support the complete eradication of child labour;
> To support the end of job and position discrimination.
Environment Company Agreement and Parity Committee

> To adopt a preventive approach towards
environmental challenges; Taking into account the Portuguese work legislation, which is
> To take initiatives that promote a greater recognised in Europe as one of the most protective of workers'
environmental responsibility; rights, PT Comunicações' Company Agreement is by itself a
> To encourage the development and diffusion relevant act of transparency and promotion of equity in
of environmentally sustainable technologies. employee management.
Anticorruption Subjects such as professional mobility, training, professional

> Management activities must oppose all forms categories and remuneration, admittance, progression, work
of corruption, including extortion and bribery. schedule, extra work and night work, temporary lay off, vacations,
absenteeism and retirement are some of the issues discussed in
full throughout this document, which is revised annually.
In 2005, we highlight the changes regarding work schedules and

holiday entitlement.
This document also refers to the policy of free association

granted to the Group's employees, as well as to the added rights
for employees who have union offices.

Global appreciation of the individual feedback meeting (%)
Good 50
Satisfactory 40
Dissatisfactory 10
Base: Employee Universe
The communication and participation of employees in the Performance.pt

management of the Company are also safeguarded in this
document, which describes the role and operation of the Parity The model for Individual Performance Analysis of PT's
Commission. employees – Performance.PT – consubstantiates a system for
the management of the Group's Human Assets, based on a
This Commission has the power to interpret the clauses of model that is common to all the companies of this corporate
the Company Agreement and carry out any assignments expli- universe. Its main objectives are to promote knowledge and
citly provided for in the present agreement or added through mobility, and identify and capture talents.
mutual agreement by all parties.
The Performance.PT platform manages the integration, vali-
The Commission is composed of eight representatives of the dation and assessment of all the Group's employees, inclu-
trade unions and an equal number of Company representati- ding interfaces for all those interacting with the platform:
ves. The Commission meets on a monthly basis, unless an employee, assessor and hierarchical superior.
extraordinary meeting is requested by one of the parties.
The platform contextualises the assessment model, determi-
At PT Comunicações, 50% of employees are registered in ning the rank held by the employee in its comparison range. It
trade unions. also has the benefit of storing the information obtained during
evaluation process and not just the final result. Employees can
also access the portal and view the goals assigned to them. The
Employee management and evaluation goals are structured according to the four vectors of the Business
Balanced Score Card, Customer/Market, Development and
PT has a set of tools that give each of its employees a global Capability, Financial and Process/Project.
view of their professional life in the company.
During 2005, this model received new features. Now, besides
having self-evaluation and descending evaluation, there is also
Employee portal ascending evaluation.
The employee portal has existed for a year and a half, and has Similar to what was done in the previous year, in 2005 we
grown in number of features and allows each employee to completed the process of analysis of individual performance
decide, choose and approve holiday periods, justify absences through feedback meetings, from which we obtained the follo-
and request services, such as travel booking, lodging reserva- wing conclusions, after the presentation of a questionnaire to
tions, renting vehicles and maintenance requests for equip- a sample of the national employee universe:
ment related to each employee workstation.
> 75% of the employees evaluated were aware of their eva-
The portal can be accessed through the company's intranet luation process, prior to the feedback meeting;
and, for those employees who, by the nature of their work, do > 91% of the employees evaluated consider that the feed-
not have computers in their workstation, there are kiosks in back meetings have been prepared in a positive way by
all of the company's buildings. the evaluators;
> 88% of global appreciations regarding the feedback mee-
tings are positive;
> 80% of the employees evaluated agree with the results of
the evaluations.

Employee satisfaction survey The aspects to be evaluated by the employees are related to
the following areas:
In 2002, related to PT's Strategic Management of Human
Assets, the Company began taking the first steps towards > Group;
understanding, in a systematic way, the actual motivation of > company where they work;
its employees, as well as the improvement factors that may > communication processes;
keep the whole Group as a centre of excellence even more des- > fulfilment of expectations;
irable to work in. > products and services;
> work environment;
The Group's Executive Committee and its respective com- > leadership;
panies have been analysing the results of the Organisational > capacity to innovate.
Environment Survey and have prepared or strengthened con-
crete measures which, in a sustained and integrated way, correct
the less positive aspects and consolidate the stronger one. Welcome guide
Regarding the Survey done in 2005 we positively highlight Taking into consideration that the moment of admission
the high adoption rate of part of the employees – 63% –, of an employee is always an important moment for both
unmistakeable sign that the Satisfaction Survey is already a the employee and the company, PT has prepared a welcome
part of the culture inside the PT Group, and the rise of the guide that helps each person to understand and integrate the
average appreciation of the organisational environment – fundamental information of the organisation, its businesses,
6,9 (in a scale of 1 to 10). its performing conduct, and also the procedures inherent to
work situations.
Employee Adoption (%) This welcome guide is delivered to each new employee and
can also be found in the company's intranet. The contents are
2002 42
organised in the following way:
2003 46
2004 56 > message from the CEO;
2005 63 > Group's features;
> customer guidance;
> Group's main activities;
> relationship;
Organisational environment (scale of 1 to 10) > respect for the community.
2002 6.5
2003 6.5
2004 6.7
2005 6.9

Mentoring programme All PT SI employees are involved in this project since the
second semester of 2005 and results are expected during 2006.
Pt has started in on of its companies, PT Sistemas de According to the results obtained, this programme may be
Informação, a Mentoring programme that aims to improve extended the other companies in the Group.
employee satisfaction, contributing for their better adaptation
to the organisation and the market's demands, with the follo-
wing objectives: Mobility programmes
> improve internal communication; Taking into consideration the continuous valuing of its
> develop leadership capabilities; human assets, the company has a set of professional mobility
> attract the best resources for the company and motivate programmes.
the existing ones;
> allow the identification and promotion of potential leaders; Move programme
> promote the company's culture and the understanding of It is an operating mobility programme of strategic values,
its values and objectives; whose purpose is to ensure, to all who wish to take part , a
> promote employees' personal and professional development; continuous professional qualification. This programme fore-
> allow the management of expectations and problem solving; sees the mobility inside the same company to new functions,
> improve the quality of the service rendered to the customers. or to another company of the Group.
Swap programme
The definition of the mentoring process was based on the It is an international mobility programme, with a view to qua-
identification of key principles, essential to the development lifying professional paths, through the contact with other cul-
of the relation between mentor and mentee. The process is tural and corporate realities, for a period of time that may go
developed according to the following principles: from 1 to 12 months.
> all the employees have a mentor, except for the elements Click2move! programme
of the Executive Committee; This programme is based on a database created in the
> the formal duration of the mentoring period is 3 years; self-evaluation of performance platform, through which
> at least two meetings must take place each year between employees can state their availability and preferences regar-
mentor and mentee; ding mobility.
> the mentee must be proactive in the mentoring relation,
asking for the mentor's support whenever necessary; International consultancy programme
> the mentors must have Management, Direction or Senior This programme is destined to recruit and manage resources
Management positions; for international projects of a given duration. The participants
> os mentores deverão exercer funções de administração, have guaranteed return to their previous workplace.
direcção ou sénior management;
> if, in 6-months' time, the relation between mentor and
mentee does not work, there is the option to change men-
tor, with no guilt or fault being attributed to any of them;
> the relation between mentor and mentee is independent
from the hierarchical relation between the latter and its
direction;

Total investment in training (Euro million) Average training time per participant (hours)
2003 4,825 2003 28.0

2004 4,850 2004 28.2
2005 4,933 2005 29.4
Participants from the employees' universe (%) Total number of training actions
2003 47.7 2003 1,813

2004 79.02 2004 3,295
2005 63.06 2005 2,972
Training programmes Sábio platform
The effect of businesses' globalisation has accentuated the The Sábio platform (Advanced System of business intelligence
importance of intellectual capital as an organisation's compe- on-line), is one of the spaces created that is being improved, in
titive advantage. Therefore, the processes of continuous lear- order to add to the already existing subjects and authors availa-
ning has a direct impact on the companies' performance. ble for all of the Group's employees, features that allow the inte-
gration of works developed inside or outside the organisation
Training is one of the strategic axis of Human Assets mana- and that allow discussion forums and sharing of information.
gement at PT, and has been the subject of increasing atten-
tion, since it is perceived as one of the most effective ways of The objectives of this project are simple and of almost imme-
valuing company resources, contributing to a growth in per- diate return:
formance and, as a result, to the growth of the Group's value.
The purpose of the training programmes is to attract, develop > optimise the preparation and development time for new
and retain the best talents in the market and in the company. actions and projects, by providing a structured accessibi-
lity of knowledge within the PT Group;
Several training formats, b-learning and e-learning have been > help identify specialists and potential sources of kno-
implemented, allowing for a more flexible and complete trai- wledge in different performance areas of PT;
ning for its employees. > contribute to the construction of a strong Group culture,
regarding the development, availability and intelligent use
The charts above demonstrate the Group's investment in training. of knowledge.
Committed to the dynamisation of a learning organization The Sábio has 26,500 titles available and registered on ave-
strategy, PT has been developing and perfecting platforms rage, 12,500 accesses per month, during 2005.
that integrate the concept of continuous development and
learning space. Another development and learning space available is the
Campus PT. It is a concept that comprises personal training,
supported by e-learning and b-learning methodologies.

Campus PT Programmes to attract and retain talents

Campus PT has today a fundamental role in continuous and PT has promoted programmes aiming to identify, attract,
strategic training, allowing for the sharing of knowledge, develop and retain talents, in the sense of ensuring team spi-
information and experiences in thematic areas from hygiene rit and leadership among young people who will become and
and safety at work to management and leadership. will ensure the company's future.
In the last year, Campus PT had about 26,000 accesses and

6,000 students enrolled. Trainees programme
Apart from these initiatives, in September 2005, PT signed The objective of this programme is to attract recently gradua-
with the Ministry of Education and the Ministry of Labour ted young talents from several Portuguese universities, and
and Social Security, a protocol and a cooperation agreement integrate them into the company, by promoting the alignment
called “Novas Oportunidades” (New Opportunities), whose of their personal objectives with PT's.
objective is to promote a higher qualification for the
Portuguese professionals. The integration of this young graduates is followed in order
to ensure a training that is adequate to their roles, as well as
The programme “Novas Oportunidades” has the purpose to allowing to confirm the potential of the candidates selected
make the end of secondary curriculum as the minimum edu- on Job.
cation for all the company's employees. Therefore, for all the
employees who have a education inferior to secondary educa- At the beginning of 2005, the number of applications for this
tion, the company will make available a RVCC system - programme reached 4,300. 140 candidates have been intervie-
Recognition, Validation and Certification of Qualifications - wed, 89 of which have been pre-selected and only 43 entered
together with complementary training, so that each one may the programme.
achieve this goal.
This programme lasts for 12 months.
PT is still developing the ECDL (European Computer Driving
Letter), a project of computer education, having commited to
motivate the professional development of its employees. For
this, an awareness campaign is being developed, aiming to
mobilise the employees to get the ECDL certificate, which is
recognised all over the UE.

JEP programme Healthcare Plans
The JEP (Young of High Potential) is a programme that seeks PT ACS is a non-profit-making organisation that, based on
to develop the leadership and management capacities of the one of PT Group's reference values – corporate social respon-
PT Group's young staff, which have been recognised for sibility –, ensures healthcare services to a universe of approxi-
having high potential. mately 110 thousand beneficiaries.
This programme is based on the development of activities and Health, seen as a undoubted right of individuals, gives PT
the living of experiences that may increase learning. The JEP ACS the obligation to manage and promote health care for all
itself has a proactive role in the search for opportunities, thus of the Group's workers – maintaining and increasing, whene-
being the main responsible for the programme's success. ver possible, the global quality of the services rendered - and
contribute to raise its satisfaction levels, as a tool to retain and
The first JEP programme, that used to be called PROJEP, ended attract human assets in the PT Group.
three years ago, and 90% of the JEP participants who took part
today have positions of leadership or coordination of teams and In this context, PT ACS has the responsibility to ensure volun-
projects. Most of these are strategic staff with a wider vision tary access to the majority of the Group's employees and, in
and knowledge of the Group. The need to invest more and more certain circumstances, to their children and spouse, to a vast
on personal development has, therefore, been recognised. network of healthcare service providers, promoting integra-
ted, continuous, effective and efficient care.
In June 2005, we started another JEP Programme, with 25
youngsters selected from 9 companies of the Group and who, PT ACS's activity consists of:
according to the evaluation of their performance, demons-
trate to have a high potential. These youngsters will obey a > management of healthcare plans of its associates and inter-
one-year intensive programme, which includes meetings to nal and external companies from the continent and islands;
clear doubts and/or give suggestions with each of the > service provision regarding safety, hygiene and health at
Executive members. work, fulfilling a double orientation: performance of occu-
pational health exams and rendering safety, hygiene and
One of the issues approached in this programme was PT's ergonomics services to internal and external companies.
corporate sustainability.

Beneficiaries per kind (%)
Children 26
Assets 21
Parents 2
Spouses 20
Pre-retirement after 31
suspension of work contract–––
Currently, healthcare plans whose management is PT ACS's Providers

responsibility, are the following:
The clinical body of PT ACS is distributed over 10,110 places
> PT Comunicações Healthcare Plan; where healthcare services are provided, covering 48 speciali-
> Corporate Healthcare Plan – Type I; ties in all of the national territory. In 2005, 660 new places
> Corporate Healthcare Plan – Type II; were added, having from that moment on a provider/benefi-
> Portugal Telecom – Sistemas de Information (PT SI) ciary ratio of 1 to 11.
Healthcare Plan;
> CTT Health Plan; Clinical centres
> Healthcare Plan of the Caixa de Previdência do Pessoal da
Companhia Portuguesa Rádio Marconi; PT ACS has a network of Clinical Centres in the Portuguese
> Healthcare Plans I and II of DCSI – Dados, Computadores cities: Aveiro, Braga, Coimbra, Faro, Lisboa, Porto, Almada,
e Soluções Informáticas, (DCSI); Castelo Branco, Funchal and Ponta Delgada.
> Multicert Healthcare Plan – Serviços de Certificação
Electrónica. In 2005, 130,508 consultations were performed, having incre-
ased the occupation rate from 92.5% to 93.2%.
At the end of 2005, the healthcare plans whose management
was PT ACS's responsibility, had 109,890 beneficiaries subs-
Distribution of providers by region
cribed, with an average age of 45 years.
Aveiro 7
Beja 1
Evolution of the number of beneficiaries Braga 6

Bragança 1
2004 108,552 Castelo Branco 2
2005 109,890 Coimbra 5
Évora 2
Faro 3
Guarda 1
Leiria 3
Lisboa 29
Portalegre 1
Porto 19
Santarém 4
Setúbal 9
Viana do Castelo 3
Vila Real 2
Viseu 3
Açores 1
Madeira 1

Providence of safety, hygiene and health at work In 2005, the SHST prepared a “Manual of Procedures of
Safety and Health at Work”, integrating a set of measures to
The rendering of SHST services by the PT ACS, comprises a identify and control the professional risks connected to works
universe of 38,722 workers of several companies of the PT with equipment with displays, which involve the manual dis-
Group and other external ones. This branch of PT ACS per- placement of cargo, with the risk of fire, and with electrical
formed in 2005, 20,364 health exams. risk. The Manual also refers the activities to be developed in
the ambit of first aid, security signalling and road safety.
The SHST services are based essentially on three issues:
Another “Manual of Procedures of Safety and Health at Work”
Health at work – by performing health exams to all employees, was also prepared, destined to prevent risks arising from
in order to at least satisfy the minimum legal requirements. works performed in warehouses, switching central, repairing
and maintenance workshops, battery rooms, rescue groups'
Safety at work – by analysing and treating work accidents, rooms, outside the companies' buildings, with equipment and
programmes to prevent professional risks, internal security work tools, dealing with dangerous substances and processes,
inspections, elaborating supports for the activity and training resorting to portable ladders and stepladders with mechanical
and information actions. moving of cargo and in the proximity of electric equipment.
Hygiene at work – through audits for identification of the risks In the area of prevention of work accidents, a collect a treat-
resulting from the exposure to physical and chemical agents ment of data was performed, with view to elaborating the
and the evaluation of environmental work conditions. “indicators of labour accidents” regarding costs, incidence
indexes, frequency, seriousness, work days lost, incapacity,
Complementarily, PT ACS develops a relevant activity in the evolution, among others.
area of employee risk management, regarding the creation
and evaluation of work places, environments and systems, in In conformity with the preliminary analysis of the accidents,
order to make them compatible with the employees' needs the result was the identification of the kind of work, the kind
and qualifications. of accident, the kind of injury and its location, the material
agent and the material and personal insecurity conditions.
Falls
Same Building Different False Bites, cuts
level stairs level Hits Efforts movements Driving pinches Other Total
Wireline 26 16 33 17 31 54 17 – 30 224
Mobile 2 1 1 – 3 7 2 1 1 18
Multimedia 1 1 – – 1 2 1 – 5 11
Other 10 3 3 3 1 10 8 – 5 43
Total 39 21 37 20 36 73 28 1 41 296

Psychosocial support and ongoing care Prevention and quality programmes
The psychosocial support of the population that benefits from Conscious that many of the health problems that cause death
the PT ACS aims at the quick and qualified framing of the and morbility are related to people's lifestyle, PT ACS, namely
several situations, in order to overcome the difficulties inhe- through the Prevention and Quality area, has been implemen-
rent to the diagnosed pathologies. ting a strategy to promote health directed at its beneficiaries.
This objective is possible to fulfil through the development of
integrated actions, in a widened partnership, comprising the In this perspective and since the state of health is directly rela-
health and social action areas. ted to behaviours, we try to promote the adoption of healthy
habits and the changing of harmful conducts, such as drug
In those areas, PT ACS' activity is centred in different areas: use (tobacco, alcohol, psychotropic drugs); sedentariness;
support to the elderly; severe illnesses; addiction illnesses; unbalanced eating (excess of fat and carbohydrates, absence of
child and juvenile mental health; and adults' mental health. fibres and vitamins); stress situations; sexual promiscuity; vio-
lence; dangerous driving, etc.
Thus, and under the spirit referred above, in 2006, several

Psychosocial – cases being followed (%) actions for health education were developed, regarding the-
mes like stress, asthma, diabetes, children safety, ergonomics,
Elderly 68
Descendentes 26% nutrition, skin cancer, environment, heat waves, sedentariness
Other situations
21% 6
Activos and obesity. Many of these actions took place in close articula-
Ascendentes
Psycho-behavioural 2% 2
support
Cônjuges 20%
tion with the Espaço Andrade Corvo, in the PT Comunicações'
Adults' mental health 6 building.
Alcohol 1
Drug addiction 2 Given osteoporosis prevalence, we thought it positive to do a
Severe illnesses' support 15 screening, which took place in the Clinical Centres of Lisbon
and Porto. A total of 2,659 beneficiaries responded and took
the test, with ages between 50 and 70 years.

Also in connexion with the early prevention/detection, we Excellence awards
point out that, since 15 October 1999, there is a breast cancer-
screening programme aimed at beneficiaries between 45 and Quality of life involves employees and also their families and, in
64 years of age. The programme has a total of 3,588 partici- particular, their children, who are a priority. Taking into consi-
pants, having been detected 37 new breast cancer cases, which deration this spirit and the sense of responsibility in the qualifi-
have been taken to surgery. This programme promotes and cation and traineeships of its human assets and respective chil-
ensures psychological counselling, aimed at all PT ACS bene- dren, PT has launched Project Crescer, that awards scholars-
ficiaries, whether they have adhered to the programme or not. hips, attributes excellence and computer equipment, benefiting
those that have better results at school and, simultaneously, have
Regarding health promotion, we have paid attention to the lower family incomes.
promotion of the rights and duties of patients and we have
had a permanent interaction with the users of the health ser- During 2005, 674 applications to receive laptops with paid
vices provided, whether at PT ACS Clinical Centres, or at the Internet were registered. 333 candidates from all over the
health services at work, evaluating their degree of satisfaction, country were selected and received the respective computer
namely through opinion questionnaires. equipment.
For the academic year of 2004/2005, 184 scholarships have been

awarded to the employee's children who have lower incomes
and have had good results at school or at university.
During 2005, PT started the process of application for excellence

awards for the employees' children who have had good results
at school in the 2004/2005 academic year.
Projecto Crescer
Through this project we award scholarships, computers and

Internet access to the children of employees with lower incomes.
These measures have the purpose to promote the develop-

ment of individual qualifications and training of the children
of employees with lower income, thus contributing to fight
info-exclusion.

Communicate to dynamise Group culture PT's social care association
Knowing how to listen and communicate has been the base to On a social level, PT's Social Care Association has been pla-
create a fundamental concept to share information and pro- ying an important role for its 9,000 associates.
jects and dynamise the Group's culture. This concept was
materialised through the creation of an internal communica- Established in 1985, this association provides a wide range of
tion brand - éPT! - which is a convergence point for a set of services and activities in very different areas such as training,
communication platforms, like the corporate intranet, the travelling, day-care centre, centre for elderly people, physio-
magazine distributed to all employees (which includes the therapy and recovery, among others.
Junior magazine, destined to their children), the monthly
newsletter, the éPT! Card and the SMS used to celebrate key
moments of the Group's activity. Distribution of shares
To add to those platforms and cover a gap previously detected, For PT, the company's profits are the result of the commit-
during 2005, a new support called éDirecto!, was launched. ment from all employees throughout the year. Therefore, the
This is an internal communication channel with the objective Executive Committee proposed, and the shareholders General
is to bring (the) employees and their upper management pro- Meeting approved, the distribution of a new lot of 40 shares
fessional closer together. to its employees, as a way to recognise and share the results
obtained by the Group.
It is a channel that has a telephone number and an e-mail
address, and has had a strong interest on the part of the As a fidelity award, it was decided to give 5 more shares to the
employees. Since it was launched in July 2005 until December employees who had kept the lot attributed in 2004, and ano-
the same year, it received 2,250 requests, 97% of which were ther 5 shares for those who had kept the 2003 lot.
fully answered.
End of career management

Clube PT
The end of career management is another area that has deser-
Clube PT is a centre for culture, sports and leisure, indepen- ved PT's attention. Of PT's daily management diary, are part
dent from the Group on administrative and financial levels. the training programmes, retirement benefits and healthcare,
Its action is done all over the national territory and aims to among others, and allow the employees to have a timely plan-
give its associates the opportunity to better use their free time, ning and time management at the end of their career in
through sports, federate or not, development of amusement the Group.
activities and participation in cultural activities.

Suppliers
PT privileges strong and professional relations with the sup- Purchases per area (%)
pliers/partners that work with the Group in the defence of their
values and image's reputation and that, in a continuous and Telecommunications systems 19
26
sustained way, are capable of presenting innovative solutions,
new products and services, which ensure competitive and dif- Information systems 13
14
ferentiated advantages.
Services, marketing and advertising* 21
Knowing that the annual purchasing amount it makes genera- 11
tes wealth and economic dynamism in society, PT wants to 45
Market products
ensure, through PT Compras, high rigour, transparency and 47
professionalism standards, synonyms with a strong commit-
Corporate 2 2004
ment with the market in the constant search for better practi- 3 2005
ces and the capacity to obtain the best solutions with advanta- * Does not include media buying
ges for all those involved.
The regulation and systematisation of the purchase function Nowadays, around 10% of suppliers are responsible for 80%
constituted, for PT, a pillar for the adoption of values, attitudes of the purchases made by PT Compras, and there are two sup-
and behaviour patterns, based on the compliance with strict pliers with a higher relative weight over 10% of the total natio-
ethical and professional criteria, creating a solid base of solida- nal purchases.
rity and trust in the relation with the exterior and promoting its
identity and self-esteem inside the Group. The contracts established between the suppliers and the
Group companies through PT Compras have complied with
In 2005, the national volume of purchases made by PT Compras all the requisites in the purchase manual, in particular those
was Euro 624.2 million, representing an increase of 38% regar- related to environmental issues, conflicts of interests, confi-
ding 2004. This volume of purchases was divided by 432 sup- dentiality and keeping delivery and payment prices.
pliers and represents 908 market enquiries.
Regarding 2004, we observe the following weight variations in

the several negotiation areas in PT Compras:

Relationship with the stakeholders _ suppliers
New Procurement Model Principles of the procurement model
In 2005, the PT Group adopted a new procurement model, > Guidance, collaboration and team work spirit between the
which reinforces its position as the customers' and suppliers' purchase area and the user areas, by sharing information and
business partner, with greater emphasis on the creation of learning culture which allows the optimisation of this model
value - Value Sourcing Model. and getting better results for the Group.
> Continuous improvement attitude regarding the approach
This way, and with a common and collaborative functioning and systematisation of the purchase process, and the search
between the procurement area and the Group's companies' for efficiency and effectiveness for the procurement
user areas, the purpose was that the procurement function function.
could have a broader vision along the whole process, from its > Compliance with the ethical and transparency principles
strategic planning to the monitoring and control of the con- inherent to the procurement function, along with the
tracts, allowing an en end-to-end vision of each category. purchasing process.
> Respect for the environment.
This model applies to the total amount of purchases by the the

several business units of the Group, except for:
Procurement process
> purchases of juridical, fiscal, insurance, financial products,
Planning
PAC legal certification of accounts and auditing services;
> purchase of consultancy services regarding the definition
Strategic planning of categories of corporate strategy and corporate reorganisations;
Pluridisciplinary teams > purchase of buildings:
Planning of market enquiries > purchase of companies;

> purchase of audiovisual contents:
Market enquiry
> traffic and interconnection agreements;
Purchase request
> sales networks commissions.
Planning
Additionally, suppliers and service providers are encouraged
Purchase table Negotiation to be aligned with the ethical principles and values of the
Group, namely in the issues regarding information
Purchase
confidentiality, conflicts of interests and respect for human

rights and the environment.
Contract

Placement of orders In 2006, PT Compras intends to get the quality certification,
thus ensuring a more effective management and monitoring
Management and monitoring of all its processes.
Management of contracts
Performance monitoring

Relationship with suppliers www.ptcompras.pt
PT Compras takes on a fundamental role in the Group's strategy, Apart from the direct contact with all business partners, PT
for it allows the creation of value, not only by obtaining Compras, during 2005, expanded the features in the site
significant savings, but also by incorporating appreciations from www.ptcompras.pt, where each supplier can see not only the
the direct collaboration with the suppliers. information about PT Compras, its organisation and princi-
ples, but also have access to a restricted area for suppliers and
The relationship with the suppliers is built daily, based on the register in the database. In case they are already registered,
following principles: they can view and update the information about their regis-
tration.
Transparency
All information should be made formally available to potential The new site and contact database of the suppliers contribute
suppliers in the course of a Procurement Process, ensuring a to strengthen the connection of the PT Group to the supply
transparent access to information. market, allowing to expand the number of companies enqui-
red for each project and contribute for the constant search for
Equal opportunities opportunities with a positive impact in the Group's position.
During the process of negotiation, equal opportunities are
ensured for all suppliers who meet the same criteria, affording The site has information regarding PT Compras' action
a more open relationship between the Group and all suppliers. towards its suppliers, what is expected from the relation with
them in terms of conduct values, proactivity and respect.
Access to information
Every supplier is granted access to any information
and explanation pertaining to the negotiations in a clear,
complete and cordial way.
Reciprocity and strictness

Both parties must detail the conditions regarding deadlines,
prices, payments, purchases and accountability.
Loyalty
All parties involved in the negotiation should take into
consideration the goals of the company, striving to meet its
requirements in the most profitable and credible manner.
Mutual procurement
Mutual procurement must not condition or interfere
with the result of any process of negotiation.
Confidentiality
PT Group and its suppliers should maintain strict
confidentiality regarding all information exchanged
in the course of the procurement process.

Involvement with the community
The Portugal Telecom Foundation is a privately held, non-for-profit institution

of public utility. Its main objective is to implement PT Group's social intervention
commitment, within the responsibility that comes from being the biggest
national communications group, in Portugal, the world and in particular in
Portuguese-speaking countries. It was founded by the Holding, PT Comunicações,
PT Multimédia, TMN and PT Inovação. The Foundation's activity, as well as that
of the Group companies, goes well beyond their core business.
Within telecommunications, there are powerful resources to solutions for customers with special needs
bring people closer and contribute to improve everyone's life.
Therefore, we consider that technology should contribute to Recognising that telecommunications can promote quality of
benefit society, allowing PT to share value with the community life for people with special needs, Portugal Telecom has taken
and the environment. This is how PT sees social responsibility. on, since the beginning of the 80s, an active role in the com-
The corporate citizenship policy is a sustainable way to keep munity's social development, contributing for the improve-
an effective relation with society. Companies have noticed that ment of the quality of life of the socially ill-favoured popula-
their long-term existence is more and more conditioned by tions. For this, it has prepared a set of telecommunications'
the respect they have for the community where they belong. solutions adapted to the specific needs of this community.
Construction of an information society, access to communica-
tion and information technologies, fight against info-exclusion, PT's special solutions, developed and subsidised by the
support to citizens with special communication needs, art, cul- Portugal Telecom Foundation, are a set of equipment and ser-
ture, patronage and support to innovation are some of PT's per- vices aimed at fighting info-exclusion of handicapped people,
formance axis through the Portugal Telecom Foundation. people with severe illnesses and elderly at risk, this way
making available all the potential of information technolo-
gies. During 2005, PT spent 1,6 million euros in the mainte-
nance and provision of these services.
The products and services for customers with special needs

can be found in the chapter dedicated to Knowledge Society
and Digital Inclusion.

Protocol with the Patronage
Calouste Gulbenkian Foundation
The Portugal Telecom Foundation has established patronage
The protocol with the Calouste Gulbenkian Foundation has and social partnerships with private non-for-profit institutions
the objective of establishing the basis of cooperation between of social solidarity, in order to contribute for the development
both foundations this way ensuring the communication con- of their social missions, ensuring a better support to vast
ditions needed to support for the programme of PhD in groups of citizens especially needed. In accordance with its
Mathematical and Computational Biology, taking place in the motto “Share to promote development” the Foundation has
Gulbenkian Institute for Science (IGC) and, in particular, allo- motivated and supported institutions and reference organisa-
wing the functioning of the respective co-laboratory. tions an their initiatives oriented for the spreading of culture
and knowledge.
This programme will take place in the next four years (coun-
ting) from the present one, and we anticipate its continuation
for three more years. PT Foundation donations Euro
Serralves Foundation 100,000
Portuguese Communications Foundation 537,000
The support of the Portugal Telecom Foundation will corres-
Foundation Arpard Szenes Vieira da Silva 30,000
pond to establishing communication conditions between the
Casa Cadaval 3,000
IGC and the national and international scientific network,
Law Faculty of the Lisbon University 100,000
which is the responsibility of the Foundation of National Juridical Course (110,000 euros), Professorship Portugal/Brazil 43,200
Scientific Calculation (FCCN). Scholarships for the Cape Verde Republic 1,000
Madeira Autonomous Region 12,000
Association of Corporate Higher Studies (AESE) 25,000
Among the several commitments taken by the Portugal

Telecom Foundation, we highlight the protocols of social
intervention with solidarity institutions, like the Associação
Novo Futuro, the Associação Florinhas da Rua, the LPDM –
Liga Portuguesa de Deficientes Motores, the ACREDITAR,
the CAIS, the AFID – Associação das Famílias para a
Integração da Pessoa Deficiente, the ASBIHP – Associação
Spina Bífida e Hidrocefalia de Portugal, the Aveiro Hospital,
the Alcoitão Medical Rehabilitation Centre, the Lisbon Brain
Paralisy Centre, among others.

Gil Foundation Institutions supported by the PT Foundation Euro

Acapo 1,500
The Gil Foundation is a charity supporting children at risk. ADVITA 50,000
The patronage support of Portugal Telecom Foundation to the Ajuda de Mãe 2,900
action of the Gil Foundation allows this institution to create a Ajuda ao recém-nascido 10,000
reserve bank of multimedia systems, in order to ensure the AMI 10,000

APPACDM 25,000
needs of support to students with severe illnesses in the tele-
APAV – Associação Portuguesa de Apoio à Vítima 12,500
teaching schools.
Associação dos Bombeiros Voluntários da Ajuda 10,000
Associação Abraço 9,000
Associação Novo Futuro 15,000
National Federation for Handicapped – Paralympics Mission
CADIN 32,570
Cais 7,700
The support given to the National Federation of Sports for Centro de Promoção Social de Carvalhais 25,000
Handicapped, part of the Paralympics Movement, allows this Coração Amarelo 15,000
entity to fulfil its goals of mobilising the country for the FENACERCI 60,000
Movement's general causes, in order to get all the necessary Fundação Portuguesa A Comunidade Contra a Sida 6,700
conditions to prepare the Portuguese athletes. Liga Portuguesa Contra o Cancro 12,900
Liga Portuguesa Higiene Mental 1,700
With the participation in this plan, it was possible for these Narcóticos Anónimos 2,300
and other entities to fulfil many projects and aspirations, from Obra Frei Gil 50,000
which the benefits reverted in favour of social development Ponto de Apoio à Vida 1,800
and improvement of the quality of life of citizens with special Raríssimas 10,000
needs or socially vulnerable. Portuguese society de Esclerose Múltipla 10,000
Institutions that benefited from In order to promot practices and projects of social support,
the support of the PT Foundation and to motivate the debate, the following events have been
supported:
Opposite there is a list of the institutions that received sup-
port though de donation of goods, services or financial sup-
Euro
port during 2005. These supports have as a purpose, the deve-
Feira Social Lisboa 6,300
lopment and sustainability of social intervention programmes
Feira da Moita 1,600
and projects done by the institutions regarding its regular acti-
Cercilei 1,600
vity of supporting people with special needs or in social risk.

History and patrimony Art and culture
The programme “Study, preservation and divulgence of histori- The Portugal Telecom Foundation has a collection of contem-
cal, technological and documental patrimony of the Portugal porary art with around 160 pieces, such as paintings, sculptu-
Telecom Group”, consists mainly in the studying and preserva- res, drawings, photographs, installations and videos.
tion of the historical, technological and documental patrimony of
the PT Group, its divulgence, and also the elaboration and publi- The formation of the collection obeyed a selection criteria rela-
cation of the “History of Portugal Telecom Group”, as an essential ted to the aesthetic and historical quality of the works, apart
contribution for the history of communications in our country. from the artists' curricula.
With the operating and scientific support of the Universidade Taking the 60s through to nowadays as a time frame, the
Nova de Lisboa – Institute of Contemporary History – with Portugal Telecom Foundation's collection intends to give a
which was signed a cooperation protocol, the PT Foundation wide and continuous vision of the Portuguese plastic contem-
has the purpose to deal with all the historical, technological porary art, through many of the most significant authors in
and documental archive of the PT Group, elaborate and imple- that time interval.
ment a policy of divulgence and entertainment in multisup-
port, including a book about the Group's history, and ensure Authors with a connection to movements of the 60s and 70s,
future accompaniment and updating. The project is foreseen like Lourdes Castro, Paula Rego, Alberto Carneiro, Álvaro Lapa,
to last for three to four years and involves the continuous par- Joaquim Bravo, Helena Almeida, Eduardo Batarda or Jorge
ticipation of a group of investors/treasurers of the Institute of Martins, follow artists of the generation born in the 80s with
Contemporary History of that university. work developed in the following decade, like Júlio Ventura,
Pedro Proença, Pedro Calapez, Xana, Rui Sanches, Fernando
During 2005, the following initiatives were taken to develop Brito, Manuel Vieira or Marta Wengorovius, among others.
this project:
The presence of some more recent artists, some already conse-
Vertente história crated in the 90s, is significant. These are artists like João
> 40 archives and libraries were consulted; Tabarra, Rosa Almeida, Cristina Mateus, Miguel Soares or Luís
> documents were summarised and classified; Palma. It is equally important the presence of other artists who
> primary sources and archives, and libraries of the PT Group will certainly be e reference in this decade, like João Pedro
were investigated; Vale, Sancho Silva, Inês Botelho or Alexandre Estrela.
> the documentation of the sovereignty organs and Central
Government, and iconography, were equally summarised In the case of consecrated artists, several works of the Portugal
and classified; Telecom Foundation's Collection have been shared with the
> 30 “working papers” were produced; community in exhibitions held at Museums and prestigious
> the Rotary of the Historical Archive of the Documentation Foundations (Retrospectives of Eduardo Batarda and Joaquim
Centre of the Portuguese Communications' Foundation was Bravo in the Centre of Modern Art José de Azeredo Perdigão
published. of the Calouste Gulbenkian Foundation, Joaquim Rodrigo at
the Chiado Museum, and Helena Almeida at the Belém
Patrimony area Cultural Centre).
> it was given continuity to the record and inventory of pie-
ces belonging to the PT Foundation and deposited in the The management costs of this patrimony – conservation, res-
Portuguese Communications Foundation; toration, keeping, transport, photographs and preparation of
> started the checking of the patrimony deposited in the exhibitions – and its artistic consultancy amounted to around
Portuguese Communications' Foundations. Euro 50 thousand during 2005.

Volunteering Of the 12 volunteering actions done in 2005, we highlight the

Christmas supper for the homeless, the visit, with social
Aurora Programme gathering and entertainment, to the Santa Casa da
Misericórdia of Castelo Branco, the visit to the Costume
The Aurora Programme, coordinated by the PT Foundation, Museum with a group of young adults with mental and/or
is a bank of hours of corporate voluntary work approved in an motor handicap of the Casa de São Vicente, the visits to the
Executive Committee meeting in October 2002. With the Oceanarium with children and youngsters who are in hospi-
Aurora Programme, the Group's employees have up to 5 days tals and solidarity institutions, the Feira das Estrelinhas 2005,
per year, during the normal working hours, to participate in which is a social solidarity fair, and the Campaign to Collect
social development projects. These projects, besides being Clothes PT Group/CAIS to be distributed by the homeless.
developed by the Portugal Telecom Foundation, may also be
presented individually by the Group's employees, being sub- For this programme, in the actions developed in 2005,
ject to analysis and possible approval. The participation in the 330 volunteers were involved, donating a total of 1,612 wor-
volunteering actions does not affect remuneration or the king hours.
attendance of the worker involved.

Project Mão-na-Mão (hand in hand) The development of the Project Mão-na-Mão follows the exe-
cution of specific tasks, and the signatory companies commit
Promoted by PT, this corporate volunteering movement was themselves to makeing available voluntary employees during
the first of its kind in Portugal and was formalised in their normal working hours.
September 2001. It was born from the availability and com-
mitment of the companies that integrate it to participate in In 2005, 4 actions were developed, in which 55 volunteers par-
social solidarity actions. ticipated, offering 790 working hours.
Today, it counts with the participation of PT Comunicações, Actions developed in 2005 related to the Project Mão-na-Mão:
S.A; Siemens, S.A; Companhia IBM Portuguesa, S.A; INOV
INESC Inovação – Instituto de Novas Tecnologias; PT > summer action in the Tamariz beach, with children and
Multimédia; BP Portugal; TMN; Xerox Portugal; Portugal youngsters who are in the Alcoitão Rehabilitation Centre,
Telecom Inovação; MSFT – Software para Microcomputadores, aged between 4 and 18;
Lda; Sacentro, S.A.; Novadelta; Sopol; Páginas Amarelas; DHL; > campaign of the Gil Foundation to collect toys in the
Companhia de Seguros Allianz, and is coordinated by the Continente supermarkets all over the country, with the
Portugal Telecom Foundation. purpose to distribute these toys to children integrated in
social solidarity institutions;
The Project Mão-na-Mão is intended for private social solida- > Playful Carnival at Siemens' Canteen, in Alfragide, with
rity and non-governmental organisations that act mainly in children from the Casa do Parque, Casa da Encosta, Casa
the area of citizens that are victims of social exclusion. do Infantado and Associação Protectora das Florinhas da
Rua, and elderly from the Santa Casa da Misericórdia of
Sintra, with the purpose to give the children/elderly an
afternoon of fun, games, painting, dancing and laughing;
> Easter of the Homeless, with 40 homeless men, lunch
and social gathering, which included IBM musical enter-
tainment.

Initiatives 2005
Digital inclusion programmes Centre of Recognition, Validation Project Crescer

and Certification of Qualifications
The digital inclusion programmes were aimed Through this project, PT awards scholarships,
at young, elderly and individuals with Qualification is a key-factor for more economic computers and Internet access to the children
economic or other difficulties. The programmes growth, more employment and more social of employees with lower income.
take place in the national territory and are cohesion. Therefore, Portugal Telecom, the
related to training in the areas of new Ministry of Education and the Ministry of With these measures, PT aims to promote the
information technologies, with support in Labour and Social Solidarity signed an development of individual qualifications and
accessing computer and communication agreement to create a Centre for Recognition, the training of the children of employees with
equipment. These programmes comprise Validation and Certification of Qualifications. lower income, thus contributing to the fight
schools, hospitals, organisations that support against info-exclusion.
children and elderly, and people with special The objective is to promote the certification of
needs (deaf, mute, blind and others). the qualifications obtained by the employees,
regarding the training done within the PT Group. Project Estrela
As a complement, it will be ensured an
additional training effort, oriented for the The Project Estrela establishes the conditions
purpose to allow the certification of academic to install a resource centre for education and
and professional qualifications. training at the APPCs all over the country.
In the first year, 500 employees will be In these spaces of the Portugal Telecom
comprised. Foundation, in each regional nucleus, Special
PT Solutions will be made available for people
with handicaps, namely with brain paralysis.
ECDL
PT Minha Voz, in its Grid, IntelliTalk, IntellPics
It is a project of computer education in which Studio and IntelliMathics versions, is aimed
PT commits itself to motivate the professional at citizens with neuromotor or dysfunctions,
development of its employees, through the and cognitive deficiencies.
uniform acquisition of knowledge and
continuous training, dynamising a “Learning The Project Estrela will benefit a universe
Organisation”. of 6,000 children and young.
For that, a new awareness campaign is being

developed, with the purpose of mobilising the
employees to get the ECDL certificate, which is
recognised in all of the EU.

Internet comes to you Mobile phones for blind people PT Escolas
The Portugal Telecom Foundation supports the In response to the challenge launched by the Educate, by inspiring change is the challenge
access to communication and information Acapo (Association of Portuguese Blind and launched by PT to all the students and
technologies by taking around the country a Visually Impaired), TMN created a new product teachers when promoting the PT Escolas, an
bus equipped with computers, that will work oriented for the specific needs of blind and ambitious and original project that aims at
as a classroom for those who would like to visually impaired citizens. The DIX is a mobile fighting info-exclusion and contributing for the
familiarise themselves with the use of phone much like any other but with a education regarding information technologies
computers and the Internet, without any limit particular aspect that makes all the difference. of a whole generation.
of age or basic knowledge. With a voice synthesis application, the DIX
“reads out loud” all the text in the display. With this programme, the PT Group intends
With this project, we intend to divulge It is what we usually call a “display reader”. to help the educational community and take
throughout the country, particularly in less advantage of all the Internet's potential,
favoured areas, the modern means of There are around 140 thousand visually promoting its better use, from a merely
communication technologies and, with this impaired and 20 thousand blind people in amusement purpose to na experience of
contact, stimulate the regular use of the public Portugal. In this community, the mobile phone learning and investigation of contents.
interest applications with the citizen portal, is considered to be a very important help and
municipality portal, job search and others. there is an obvious interest in the technologies In less than 6 months, the Tour PT Escolas
that allow to them to gain from all its services mobilised around 30 thousand students from
and potentialities, namely regarding written the 7th to the 12th year, integrated in teams
Computer Connect 2K5 messages. from 1,200 national schools. In parallel, in the
on-line competition, 20 thousand students
PT supported the new technologies party that With this new TMN mobile phone, everyone from 1,300 teams were involved.
took place in the Estádio do Dragão, by making can receive and send SMS, thus taking
available the widest broadband ever supplied advantage of the several inherent benefits. The winning team was from the Colégio Conciliar
in Portugal. They can also take advantage of many other de Maria Imaculada in Leiria and will become the
useful features, which were not very accessible first School of the Future in Portugal.
The event had a Lan Party, where 500 participants until now, like the diary, the notebook, the
were able to take advantage of all the calculator and the clock. The navigation
technological capacities, environment through the menus was also made easier.
and exchange of information inherent
to this type of events.
Another activity that took place in the

stadium, regarding the Connet2k5, was the
national finals of the World Cyber Games
Portugal 2005, which will choose 9 national
cyber Athletes to be present at the great world
finals of this event, known as the e-sports
Olympics, in which around 70 countries
participate.

Involvement with the community _ initiatives 2005
Programmes to promote Electronic invoice Clean beach, Safe beach

respect for the environment
The electronic invoice was a project launched This is a project of education and
The programmes in the environment area successfully this year, as a result of the environmental awareness for the younger,
comprise three types of distinct initiatives. intensive work of highly specialises teams. that promotes the cleaning of beaches
through games and didactic actions.
> One in the area of collection and The subscription of the electronic invoice Soldadinhos da Areia (collection of garbage
recycling: with AMI, in the collecting inhibits the issuing of the paper invoice, allows and putting it in the right containers);
and sorting of computer waste. for the download and local archive and has Pesca Fixe (educational game with
And in the reuse of obsolete the same legal value as the traditional invoice. ecological messages); and the Escolinha
communication supports. Oceânica (education about the preservation
> Another in the area of cleaning and It is made available to the customers of of marine fauna and flora.
education for the preservation of TV Cabo, TMN, PT Comunicações, PT Prime
the beaches in the Portuguese coast, and PT.COM. We highlight the involvement of the
directed at children and their families. children's family, present throughout the
> And another in the preservation whole activity of garbage collection, which
of the forest, through the issuing AMI insisted on participating actively in the
of the electronic invoice. action with the Soldadinhos de Chumbo.
PT, together with AMI, has prepared an
action in defence of the environment, This action took place all over the coast,
ensuring the collection and recycling from the north to the south of Portugal,
of computer accessory equipment. and involved more than 50 beaches during
The funds resulting from reselling these the summer.
products go to national and international
solidarity actions.
Recycling
Portugal Telecom has made available
700 collection points, spread over Following its concerns at the level of
100 shops, 86 buildings and 20 cinemas corporate social and environmental
around the country. responsibility, PT is reusing its
communication materials – screens,
This collection includes computer canvas or flags – non-reusable, in order
consumables, ink cartridges and tonners to place communication at the service
(from printers, copiers and faxes) and of a pedagogical conscience.
mobile phones broken or unused.
Since the PVC screens, canvas and flags
cannot be used in future campaigns, they can
be transformed in utilitarian design pieces,
like puffs, bags, briefcases and notebooks.

Support to sports PT Rally of Portugal PT Portugal Match Cup
In sports, PT makes efforts in the most For three days PT was connected to one The PT Portugal Match Cup is one of
important sports areas in the national scene. of the most important car racing competitions. the most important regattas in the world
of nautical sports.
The three main football clubs, the Volta a This connection was made through the
Portugal in Bicycle, the Rally of Portugal, the technological show of the several Group It is a competition of the match-racing
Estoril Open and Match Cup were the activities companies. Situated in the Sponsor's Village, category “the best of five”, performed in
supported by PT and where the potential of the affluence was great and it provoked a identical sailing boats supplied by the
approximation and diffusion of information of visual show inside the event itself. organisation. It takes place near the coast
the telecommunications' services stood out. and the audience, focusing on teamwork
The Sapo was also present at the competition. and strategy.
All the credentials of the PT Rally of Portugal
Estoril Open had a ribbon with the identification It counted on the presence of the best sailors
Sapo/ADSL. in the world.
PT was present in one of the greatest sports
events that takes place annually in Portugal,
through TMN, TV Cabo, PT Wi-Fi, Lusomundo Portugal Byclicle Tour Futebol Clube do Porto
cinemas and PT Comunicações. Sport Lisboa e Benfica and
PT Comunicações was once more the Sporting Clube de Portugal
Internet was made available in the whole area technological partner of one of the main
through wireless Internet PT Wi-Fi. sports events, the chief-event of cycling The PT Group supports these three great
in Portugal. Portuguese football clubs.
Naval Club of Cascais As the technological partner of the Having taken on a greater and greater
competition, PT Comunicações had the importance in Portugal and in the world,
All the competitions organised by the Naval responsibility to install telecommunications' football is a phenomenon that causes impact
Club of Cascais: means in the offices and press conference on several social classes, different ages, on
rooms throughout all stages. both genders and on all the demographic
> XII Trophy Príncipe D. Henrique regions in the planet.
“O Navegador” In all the press conference rooms there were
> X Trophy S. M. El Rey Juan Carlos laptop computers with ADSL access, available Associated to football are some values of
Club Races to be used by the journalists that covered the PT Group: innovation, leadership, quality
> International Sailing Week of Cascais this sporting event. and passion. It allows the closer relations
with the customers, through loyalty actions
and attraction of new customers in all the
areas of the world. It is an unmatched event
that creates empathy and affection, for it
“touches the emotions” of our usual or
potential customers.

Programmes of intervention Christmas Supper for the homeless Food bank against hunger
in the community
With the purpose to give more dignity TMN offered the food bank the possibility
PT's social intervention during 2005 focused on: and warmth to people in need of affection, to communicate via SMS with the database
at Christmas, the Comunidade Vida e with no costs, thus promoting the promotion
> programmes and events to promote Paz requests volunteers to help prepare of the campaign to collect food, which took
excellence, namely of young talents the Christmas Supper. place during the weekend of 26 and 27
in the areas of science, music and This action is related to the Programme PT November in the Portuguese supermarkets
alternative arts; Aurora and counts with the collaboration of 25 and hypermarkets;
> initiatives to help the calamity caused employees.
by fires during the summer all over TMN supports the food bank against hunger.
the country; “Cooperate in the food collection – 26 and
> initiatives of support to the economically Cais' campaign to collect clothes 27 November in malls. More 200,000 people
ill-favoured, during the Christmas season. say thank you.” This was the SMS sent to
This campaign is a result of the partnership thousands of mobile phones.
established between the PT Group and CAIS,
Volunteering with the profits going towards a set of
associations and institutions identified Project Mão-na-Mão
The Aurora is a programme of corporate by both entities.
volunteering promoted by PT. Created in 2001, by initiative of PT
The collection of clothes counts with Comunicações, the Project Mão-na-Mão
So, each of the 20 thousand employees the participation of the volunteers of the was a pioneering initiative because it
of the company is a potential volunteer PT Group who, under the Aurora Programme, gathered in one project with corporate
for actions in this programme. are available to take part in this action. characteristics different entities commited
to fulfilling the common goal of taking
The functioning of the Aurora programme Around 200 employees participate and solidarity and support to more ill-favoured
is based on a bank of hours with an annual seven tons of clothes are collected. segments of the population.
credit for each employee, which may vary
between 1 and 5 working days. In April 2005, four new partners, Sopol,
Páginas Amarelas, DHL and Allianz Portugal,
These days are used for voluntary actions and joined PT Comunicações, Siemens, IBM, INOV,
intervention in the community, during working PT Multimédia, BP, TMN, Xerox, PT Inovação,
hours, without loss of income or attendance. Microsoft, Sacoor Brothers and Novadelta.
This year 330 employees participated in these This project establishes the necessary
initiatives, totalling 1,600 hours of work. conditions in order that the signatory
companies may make their employees
available for volunteering initiatives to be
developed during working hours, with no loss
of benefits inherent to retribution and
attendance, each company assuming the
logistics necessary to fulfil the actions
developed.

Ciência viva Cercilei Congress Tsunami
This programme is a national initiative to Humanise to integrate. The importance Closer to the important people and helping
promote scientific and technological culture, of difference in the Ser Pessoa Project was those who need the most, TMN's customers
and has as guiding principles the involvement the main theme of this congress, that changed contributed with Euro 207,709 to help the
of the scientific and academic community in into an ample forum of debate, reflexion victims of the tragedy that happened on
the improvement of the citizens' basic and investigation about the issue of child, 26 December in southeast Asia and in some
education. young and adult deficiency. countries in the east-african coast.
The exhibitions and activities proposed allow With the support of the Portugal Telecom This donation and more 5 thousand euros
the visitor, through interactive modules, to Foundation it was possible to do an on-line with which TMN launched the initiative, were
acquire scientific, cultural and economic transmission of the opening and closing delivered to AMI, Red Cross and Doctors of the
knowledge. sessions. World, three associations with humanitarian
missions in the affected territories, during a
The emission centres of Monte da Virgem, in ceremony that took place in TMN's facilities.
Lousã and Monsanto, and the stations in Sintra Summer fires
and Sesimbra will be on the visits route Each of the associations received a cheque
organised in the Pavilhão do Conhecimento, As soon as firemen leave the sites, PT's of 70.903 euros, having TMN taken the
regarding this programme. technicians start working. This year, around responsibility for the amount related to VAT,
400 employees, coordinated by a Crisis Office in order to deliver the gross amount of the
created for that purpose, worked almost 24 contributions made by the customers.
Thematic SigMa hours a day, commited to ensuring that
customers would not be without This initiative by TMN, which took place
To develop the capacities of people and go communications. during the 30th December 2004 and 31st
against the bad reputation of the study of January 2005, consisted in making available
maths, is the purpose of this programme, Over 144 thousand kilometres of copper wire the phone number 12,700, for which the
which was developed by the Science Faculty were replaced, the equivalent to 240 times the customers were able to call or send SMS
of Oporto, with the support of the Portugal length of Portugal; more than 10 thousand through their mobile phones, thus supporting
Telecom Foundation. poles were burnt; around 150 thousand this cause in a quick and easy way. The cost
customers and 204 mobile operators' aerials of each call or SMS sent was 1 euro.
It is aimed at to maths students in the 11th were affected.
year, and ended its first phase on 21 March.
The best four students will receive scholarships At a time when flames were not yet extinct,
from the Portugal Telecom and Calouste the average speed of customer recovery was
Gulbenkian Foundations. 2 thousand a day. Regarding the stations burnt,
over 93% were recovered in less than 24 hours.
The programme involved 42 teachers,
28 schools and 23 young.

Offer of 20 dwellings TMN Garage Sessions Promotion of new talents
To face fires or any crisis situation, PT has The Project TMN Garage Sessions is intended It is a programme to attract young talents
offered to the National Fire Fighting and Civil to give voice to the new talents of Portuguese with innovative ideas, which consists in having
Protection Service, 20 houses fully equipped music, through a contest in which bands or a case study by finalists in the areas of
with infrastructures of telecommunications, artists that do not have a contract with any engineering, computer science and networks.
water, electricity, plumbing and security. record company can participate.
The best will have access to the “Trainees”
The modular structures may be adapted to The applications were done at TMN's site and, recruiting programme and will be able to
different needs, dismounted after its use, during the several stages, the twenty best integrate PT's team.
being available to be used in other situations. bands were selected by a jury comprised of
journalists, radio professionals and record The aim is that students are champions of
This initiative is based on a strong editors. change and bring new approaches and
sustainability social responsibility policy. innovative solutions into the organisation.
The winner will have assured the recording of a
CD, the presence in one of TMN's campaigns
CD – Composto de Mudança and the performance at the Southeast Festival. Mix PT World
The CD - Composto de Mudança associates The Mix PT World is an alternative fair, with
the great Portuguese poets to the new Gil Foundation the purpose to create commercial platforms
composers, actors and singers. for young creators, offering the guidance
This campaign aims to collect new toys, which and logistic support for the commercialisation
It is a tribute to Portuguese culture in the are then given to children from several social and exhibition of their products.
world, and intends to divulge consecrated solidarity institutions.
Portuguese poets near the young generations. The high prices of commercial areas determine
It was produced with an innovative approach, This campaign had the participation of 300 the purpose to fill this gap in the “young
integrating poems by Luís de Camões, Florbela volunteers from the movement Mão-na-Mão national commerce”, by offering a space for
Espanca, Almeida Garrett, Alexandre O'Neil and 60,000 new toys were collected. all those who, otherwise, would not have
or Ary dos Santos, set to music with pieces access to it.
of louge, house, hip-hop e bossa nova.
A multidisciplinary space that opens to
With this CD, we reaffirm the purpose to new ideas, products and brands, spreading
innovate, change and improve in favour of the new behaviour of a new generation
the customers and Portuguese society, having and contributing for the promotion of works
attained sales superior to 40,000 units by young creators, designers and artists.
(double platinum).

ANNEX
Annex
Participation in national and international organisations
Information Society
International Associations Aim

ETNO – European Telecommunication To establish a constructive dialogue between the associated companies and other economic agents involved
Network Operator's Association in the development of information society. It also aims to contribute to the development of policies that may lead
to an efficient regulating environment for the European telecommunications market, promoting the development
and implementation of the information society.
ETSI – European Telecommunications A non-for-profit and independent organisation, whose mission is to produce telecommunications standards. It is officially
Standards Institute responsible for the development of a set of norms and technical documentation, which constitute a European contribution
for ICT's world norms. It is officially recognised by the European Commission and by the ETTA's secretariat.
EUROTEAM – Telefonica Euroteam Promotion of international cooperation regarding management training with emphasis on telecommunications.
EUSIDIC – The European Association Forum for the study, debate and sharing of knowledge between professionals of the information industry business.
of Information Services
FORINO – Associação para a Training in the network telecommunications area, industrial organisation, energy and automation, electricity/electronics,
Escola de Novas Tecnologias and administration and management.
ICANN – Internet Corporation for World body responsible for establishing the rules of Internet use. With international remit, it is a non-for-profit entity
Assigned Names and Numbers responsible for the distribution of the “Internet Protocol” (IP) numbers, naming protocol identification, control of the system
that names first level domains with generic codes (gTLD) and countries (ccTLD). Since it is a mixed capital society, the ICANN
is dedicated to the maintenance of Internet's operating stability, the promotion of competition, having a wide representation
from the global communities congregated on the Internet.
IEP – Instituto Electrotécnico Português Organism that acts in the areas of standardisation, quality control, certification, metrology, scientific and technological
development and investigation.
IT – Instituto de Telecomunicações To create and spread scientific knowledge in the area of telecommunications, which implies the development of fundamental
and applied investigation activities applied to an international context, in order to raise the level in teaching and training, graduate
and post-graduate, and to increase the competitiveness of the Portuguese industry and the telecommunications' operators.
Telemanagement Forum Identification, development and implementation of practical solutions oriented for the automation and coherence of the
operating activities of the telecommunications' operators, particularly in the area on network and telecommunications'
services management.
ITU – International Telecommunications Union Independent and international organisation that promotes joint work between governments and the private sector for the
exploration of networks and telecommunications' sectors, and the development of communication technologies. The UIT's
objectives are: maintain and expand international cooperation between member-states and improve the rational use of all
telecommunications' classes; promote technical support to the developing countries in the telecommunications' area and
encourage the development of technical means, in order to increase telecommunications services' profitability and promote
the extension of telecommunications' benefits to all the inhabitants in the planet.
WWRF – Wireless World Research Forum Contribute for the development of an integrated vision of a wireless world, concentrate efforts in the definition
of investigation relevant for the future of wireless mobile communications.

National Aim
Associação Aveiro Digital Promote the creation of a digital community, congregating all the agents, aiming at sustained development in social,
economic and cultural axis, and contributing for the improvement of the citizen's quality of life and well being.
ADSI – Associação Distrital para a Promotion and demonstration of the benefits of new technologies near the companies and institutions in the region;
Sociedade de Informação (Guarda Digital) promotion and support to the launching of projects regarding information society.
ADT – Associação Portuguesa de Promote the TIO and the communications' perspectives and divulge the problems and techniques regarding telemedicine
Desenvolvimento da Telemedicina and telemathics applied to health.
AFCEA PORTUGAL – Associação para as Ensures connections to NATO's headquarters, as well as the respective commands and agencies; ensures the connections
Comunicações e Electrónica nas Forças Armadas to telecommunication community's organisations.
AICEP – Associação dos Operadores Promote close relations between associates, in order to contribute to the harmonisation, development and modernisation
de Correios e Telecomunicações of communications regarding the respective organisations.
dos Países de Língua Oficial Portuguesa
ANETIE – Associação Nacional das Empresas Defend the interests of the corporate sector of information and electronic technologies and promote its sustained growth.
das Tecnologias de Informação e Electrónica
APCT-P – Associação para o Parque de Ciência Promotion, installation and development of a park for science and technology in the Oporto region, that contributes for
e Tecnologia do Porto scientific investigation and development of the country, with special focus on the area in which it is inserted.
APDC – Associação Portuguesa para Promote and contribute to the promotion of the reality and perspectives of the communications' sector, for study, debate
o Desenvolvimento das Comunicações and divulgence of problems and techniques regarding communication and other such sciences and techniques, for the
professional a scientific perfecting of the associates, social gathering and exchange of experiences between the associates
and, finally, establish the exchange of activities and services with similar associations.
APDSI – Associação para a Promoção e Promotion and development of knowledge and information society in Portugal
Desenvolvimento da Sociedade da Informação
APDT – Associação Portuguesa para Promote tele-work in a balanced and socially sustainable way, regarding economy growth and job creation.
o Desenvolvimento do Tele-trabalho
APCC – Associação Portuguesa Sponsoring association aimed at promoting the sustainable development of the contact centres' market.
das Empresas de Contact Center
APGC – Associação Portuguesa Study and promotion of knowledge management, contributing for the improvement of organisation's performance,
de Gestão do Conhecimento the country's competitiveness and people's quality of life.
APIDEA Association of companies and laboratories participating in the PIDEA Programme and give a “label” to the R&D projects
that apply for national or community funds.
APRITEL – Associação dos Operadores Promote the dialogue and exchange of experiences between the several telecommunications' operators and between these
de Telecomunicações and public bodies, namely Anacom and DGCC; promote the creation of conditions that help to have an efficient connection
between operators and a fair competition.
ASSOFT – Associação Portuguesa de Software Promotion, defence and divulgence of legality, quality and integrity of software in Portugal.
CITMA – Centro de Ciência e Tecnologia da Madeira Support to the activities of technological research and development, at a regional level.
EGIDE – Economia e Gestão, Associação para a Research and development in teaching economy and development.
Investigação e Desenvolvimento do Ensino da
Electrotécnica, Electrónica e dos Computadores
National corporate associations Aim

AIP – Associação Industrial Portuguesa Development of Portuguese economic activities and, in particular, of its associates, in the technical, economic, commercial,
associative and cultural domains.
AEP – Associação Empresarial de Portugal Promotion, development and defence of the corporate and associative activities.
APQ – Associação Portuguesa para a Qualidade Promote and divulge theoretical knowledge and the experience in the quality area, in order to sensitize all the agents for
a continuous improvement of the Portuguese economy's competitiveness.
BCSD PORTUGAL – Conselho Empresarial Divulge the principles that characterise sustainable development; articulate the cooperation between the corporate community,
para o Desenvolvimento Sustentável the managements and civil society, with a view to promoting a sustainable development; promote educational and training
actions to divulge the principles of sustainable development; participate in or promote other initiatives that contribute for the
sustainable development of the Portuguese corporate universe.
COTEC PORTUGAL – Associação Empresarial Dynamise the relation between any entities that take part in the National Innovation System, determine innovation policies,
para a Inovação stimulate and sensitize companies to invest in research and development, as well as take all the necessary steps that are legally
possible, to achieve this associative objective.
ELO – Associação Portuguesa para Promote and develop economic, social, scientific and cultural exchange between Portugal and developing countries, especially
o Desenvolvimento Económico e a Cooperação the Portuguese-speaking ones.
ICAP – Instituto Civil da Defence of its associates' interests; support in the for of juridical, economic and financial consultancy; establishment of protocols
Autodisciplina da Publicidade to obtain special conditions for its associates.

Annex _ participation in national and international organisations
Other associations
National Foundations Aim

Associação Portuguesa contra a Leucemia Contribute, nationally, to increase efficiency for the treatment of leukaemia and other such haematological neoplasms, support patients
and their families, and promote the progress of scientific knowledge over nature, prevention and treatment of these diseases.
Liga Portuguesa Contra a Sida Perform studies, screenings and prophylaxis of Aids; dynamise actions to fight Aids; general support to people affected by Aids.
AMTC – Associação para o Museu Creation and maintenance of a museum for transport and communication, preservation of infrastructures of proven historical
dos Transportes e Comunicações interest, creation of a documentation centre and development of public interest in those areas.
Fundação do Desporto Support the encouragement and the development of sports, particularly regarding high competition.
Fundação Económicas Carry out, promote and sponsor actions of scientific research, innovation and development of studies related to economic,
financial or corporate themes.
Fundação Luso-Brasileira Promote or support cultural, educational, scientific, corporate and helping initiatives, taking place in Portugal, Brazil and
remaining Portuguese-speaking countries and territories.
Fundação Luso-Espanhola Increase cooperation between the Portuguese and Spanish peoples, contributing for their development through the support,
promotion or valuing of actions in cultural, economic, technical, scientific and sports domains.
Fundação Portugal-África Contribute for the increase of cultural, scientific and educational actions, to be developed in Portugal and Africa, namely close to
African Portuguese-speaking countries, aiming at valuing and perpetuating historical and civilisational bonds kept between Portugal
and the African countries, with a perspective of progress and projection for the future.
Fundação Portuguesa das Comunicações Promote the study, conservation and divulgence of historical, scientific and technological patrimony in the communications area.
Fundação Serralves Promotion of cultural activities regarding all the arts.

Main Indexes where PT stock is considered
Euronext Top 100 Index Dow Jones Euro Stoxx Dow Jones Stoxx 600 Price Index
The Euronext 100 Index is a market Telecom Price Index The Dow Jones STOXX (Price) Index is a broad
capitalization weighted index of the 100 The Dow Jones EURO STOXX Telecom (Price) based capitalization-weighted index of
largest and most liquid stocks traded on Index is a capitalization weighted index which European stocks which duplicates the Dow
Euronext. It represents the blue chip segment includes countries that are participating in the Jones Global Indexes Europe Index.
of listed stocks on Euronext. The base value of EMU that are involved in the telecom sector. The equities use free float shares in the index
the Euronext 100 index is 1000 as of The index was developed with a base value of calculation. The index was developed with a
December 31, 1999. The index was launched 100 as of December 31, 1991. base value of 100 as of December 31, 1991.
on October 2, 2000. This index uses float shares.
Dow Jones Euro Stoxx Total
PSI 20 Index Market Large Price Index Dow Jones Stoxx 600
The Portugal PSI-20 Index is a capitalization The Dow Jones Euro STOXX Total Market Large Telecommunication Price Index
weighted index of the top 20 stocks listed on (Price) Index is a capitalization weighted index. The Dow Jones EUROPE STOXX
the Lisbon Stock Exchange. The index was Telecommunication (Price) Index is a
developed with a base value of 3,000 as of Dow Jones Stoxx capitalization-weighted index which includes
December 31, 1992. Large 200 Price Index European companies that are involved in the
The Dow Jones STOXX Large (Price) Index is a telecommunication sector. The index was
PSI General Index capitalization-weighted index of the large developed with a base value of 100 as of
The PSI General Index is a capitalization- capitalization stocks within the STOXX family. December 31, 1991.
weighted index of all stocks traded on the The index was developed with a base value of
official market of the Lisbon Stock Exchange 100 as of December 31, 1991. FTSEurofirst 300 Eurobloc Index
(BVL). The index has a base value of 1,000 as The FTSEurofirst 300 Eurobloc is a
of January 5, 1988. Dow Jones Euro Stoxx Total capitalization-weighted index of all stocks
Market Large Price Index participating in the EMU that are members of
Dow Jones Euro Stoxx The Dow Jones Euro STOXX Total Market Large the FTSE Eurotop 300 Index.
Large 200 Price Index (Price) Index is a capitalization weighted index.
The Dow Jones Euro STOXX Large (Price) Index FTSEurofirst 300 Index
is a capitalization-weighted index of the large Dow Jones Stoxx The FTSE EUROTOP 300 Index is a
capitalization stocks within the STOXX family Large 200 Price Index capitalization-weighted price index which uses
and only includes countries participating in the The Dow Jones STOXX Large (Price) Index is a free-float. It measures the performance of
EMU. The index was developed with a base capitalization-weighted index of the large Europe's largest 300 companies by market
value of 100 as of December 31, 1991. capitalization stocks within the STOXX family. capitalization. It closely tracks the benchmark
The index was developed with a base value of index, FT/S&P-AWI Europe and covers 70% of
Dow Jones Euro Stoxx Price Index 100 as of December 31, 1991. Europe's market cap. The index was developed
The Dow Jones EURO STOXX (Price) Index is a with a base date of December 31, 1985.
capitalization-weighted index which includes
countries that are participating in the EMU.
The equities use free float shares in the index
calculation. The index was developed with a
base value of 100 as of December 31, 1991.
This index uses float shares.

Annex _ main indexes where PT is present
FTSEurofist 300 Fixed Line Telecom S&P Euro Index S&P Euro Telecom Index
Services Index The S&P Euro Index is a free float market cap The S&P Euro Telecommunications Services
The FTSEurofirst 300 Fixed Line Telecom Index weighted index that measures the performance GICS Sector Index is a free float market cap
is a capitalization-weighted index that of equities in the Euro Bloc markets, covering weighted index that measures the
measures the performance of the fixed line approximately 70% of the total market cap. It performance of equities in the Euro Bloc
telecom industry sector of the FTSE Index. is a subset of the S&P Europe 350 and provides markets. It is a subset of the S&P Europe 350
geographic and economic diversity. The S&P and provides geographic and economic
FTSEurofirst 300 Non Cyclical Index Europe is part of the S&P family of Global diversity. It has a base date of Dec. 1, 1997
The FTSE E300 Non-Cyclical Index is a Indices. It has a base date of Dec. 1, 1997 with with a base value of 1000.
capitalization-weighted index that measures a base value of 100.
the performance of the non-cyclical services MSCI Europe Index
sector of the FTSE Index. S&P Europe 350 Industrial Index The MSCI Euro Index is a subset of the broader
The S&P Europe 350 Index is a free float MSCI EMU Index. It was created to serve as
FTSEurofirst 80 Index market cap weighted index that measures the the basis for derivative contracts, exchange
The FTSEurofirst 80 Index is designated to performance of equities in 17 Pan-European traded funds and other passive investment
represent the performance of the companies markets, covering approximately 70% of the products. The index comprises large and liquid
resident and incorporated in the European total market cap. It offers an effective balance securities with the goal of capturing 90% of
countries which are included in European between broad market representation and the capitalization of the broader benchmark.
Monetary Union. It provides investors with an liquidity. It has a base date of Dec. 31, 1997 It was developed with a base value of 1000
index that measures the performance of the with a base value of 1000. This index is set up as of December 31, 1998.
80 largest capitalised Eurozone companies. to display the 23 GICS Industry Groups.
The index is calculated in Euros and published MSCI Pan Euro Index
in Euros and other currencies. S&P Europe 350 Telecommunication The MSCI Pan-Euro Index is a subset of the
Services Industry Group Index broader MSCI Europe Index. It was created
FTSEurofirst 300 Index The S&P Europe 350 Telecommunication to serve as the basis for derivative contracts,
The FTSEurofirst 300 Index is designated to Services Industry Group Index is a free float exchange traded funds and other passive
represent the performance of the companies market cap weighted index. Standard and investment products. The index comprises
resident and incorporated in Europe. It provides Poor's offers sector indices based upon Global large and liquid securities with the goal of
investors with an index that measures the Industry Classification Standard (GICS). This capturing 90% of the capitalization of the
performance of the 300 largest capitalised standard is jointly maintained by S&P and broader benchmark. It was developed with a
European companies. The index is calculated in MSCI. It has a base date of Dec. 31, 1997 with base value of 1000 as of December 31, 1998.
Euros and published in Euros and other a base value of 1000.
currencies. NYSE Composite Index
S&P Europe 350 Telecom The NYSE Composite Index is a float-adjusted
S&P Europe 350 Index Services Index market cap weighted index which includes all
The S&P Europe 350 Index is a free float market The S&P Europe 350 Telecom Services Index is common stocks listed on the New York Stock
cap weighted index that measures the a free float market cap weighted index. Exchange. The index was recalculated to
performance of equities in 17 Pan-European Standard and Poor's offers sector indices based reflectptc pl a base value of 5,000 as of
markets, covering approximately 70% of the upon Global Industry Classification Standard December 31, 2002.
total market cap. It offers an effective balance (GICS). This standard is jointly maintained by
between broad market representation and S&P and MSCI. It has a base date of Dec. 31,
liquidity. The S&P Europe 350 is part of the S&P 1997 with a base value of 1000.
Global 1200. It has a base date of Dec. 31, 1997
with a base value of 1000.

Verification statement
Verification statement
SGS ICS
To the Board of Directors of Portugal Telecom, SGPS, SA
Nature and Scope of the Verification The Sustainability Report 2005 was verified in accordance with the level
By request of Portugal Telecom, SGPS, SA, SGS ICS performed an 2 protocol, consisting of (i) the identification of the existence of
independent verification of the Sustainability Report 2005. The scope of management control systems supported by organisational policies and
the verification, based on SGS's methodology for Sustainability Reports resources, (ii) the assessment of the efficiency of the procedures and
Verification, included the text, the data, the charts and the declarations systems for gathering, classifying, validating and reporting information
contained herein. Data from the legally certified financial reports of PT contained herein, including, whenever necessary, corroborative
Group's various organisations were not verified at the source. statements and/or evidence from external interested parties, (iii)
carrying out a sample of certain procedures for consolidating the
Responsibility information concerning the reported environmental and social
The Board of Directors of Portugal Telecom Group is responsible for the performance, (iv) comparing the included financial information with the
information disclosed and for setting evaluation criteria. The Board is information contained in the financial reports from where it was
also responsible for establishing the systems for gathering, classifying, retrieved, (v) interviewing the managers responsible for preparing the
validating and reporting the information. SGS ICS did not participate in information (vi) providing evidence that the fundamental principles of
the treatment of any information comprised in the Sustainability Report the GRI reporting guidelines (2002) have been considered and applied,
2005. It is the responsibility of SGS ICS to issue an opinion regarding the and (vii) verifying the fulfilment of the terms required for stating that
suitability of the aforementioned information, based on the independent this report was prepared “in accordance with” GRI guidelines (2002).
verification protocol, which was carried out with regards to the scope
and the purpose of the verification commitment. Conclusions
Based on the methodology described above and the work carried out, it is
Independence and Competence Statement the opinion of SGS ICS that the information and the data included in the
SGS Group is a world leader in inspection, assessment and verification verified report are accurate, comprehensive, reliable and provide an adequate
services, operating in over 140 countries, with an offer that includes the representation of the activities of Portugal Telecom Group, in Portugal,
certification of services, quality, environmental and social management throughout a period of twelve months ended in 31 December 2005.
systems, auditing procedures concerning ethical issues, as well as the SGS ICS states that the Sustainability Report 2005, the object of this
verification of environmental, social and sustainability reports. SGS ICS verification, was prepared in accordance with GRI Guidelines (2002),
asserts its independence before favours, outside influence and conflicts fulfilling the 5 requirements necessary for that purpose.
of interests related to PT Group, its subsidiaries and interested parties.
The members of the verification team were selected according to their Recommendations
knowledge, experience and qualifications regarding the proposed Based on the verification carried out, we identified areas of progress in
verification. The team included auditors registered with the Institute of relation to previous reports, as well as areas for improvement that allow
Environmental Management and Assessment (IEMA), the International for the strengthening of the context of Portugal Telecom Group's Social
Register of Certified Auditors (IRCA), Social Accountability International Responsibility. The observations identified will be object of the Internal
(SAI) and also EMAS Verifiers. The participating verifiers have Management Report directed at the Board of Directors of the Portugal
coordinating auditor qualifications for the performance of certification Telecom Group.
audits to ISO 9001 quality management systems, ISO 14001 Let us point out, however, the adoption of the GRI Telecommunications
environmental management systems, OSHAS 18001 systems for safety Sector Supplement, dated July 2003, in the 2005 report. Nevertheless,
and health management at work, and SA8000 social responsibility the Portugal Telecom Group should make efforts to progress regarding
management systems. the adoption of the mentioned supplement, to what concerns the
specific indicators included in it.
Verification Criteria and Methodologies
SGS Group developed a set of protocols for the verification of In representation of SGS ICS
sustainability reports (Sustainability Report Assurance) based on the best
practices established by the 2002 Sustainability Reporting Guidelines of
the Global Reporting Initiative (GRI) and the AA1000 Assurance Standard
(2003). These protocols are classified into different verification levels, Maria João Nascimento
according to the reporting history and the organisational capacity of the Executive Officer
reporting company. Lisbon, 29 June 2006

Published by
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Portugal Telecom, SGPS, SA
Consulting
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Legal deposit no. 232479/05
Index of Global Reporting Initiative
GRI Indicators Sustainability Report. GRI Indicators Sustainability Report.
Vision and strategy page Comprised policies and management systems page
1.1 Vision and strategy 4, 5, 14, 15, 19 3.13 Precaution principle 14, 15, 34 a 36
1.2 Chief Executive Officer’s Statement 4, 5 3.14 Charters of international principles 73
3.15 Principal memberships in industry and business associations 106 a 108
Corporate profile 3.16 Policies to manage impacts in the productive chain 49, 52, 54, 56, 57, 83, 88, 89
2.1 Name of the organisation back cover 3.17 Management of indirect impacts 32,38, 41-47, 51, 52, 54, 56,
2.2 Main products or services 8, 9, 39, 40, 41 57, 67, 88, 90, 92 a 104
2.3 Organisation’s operating structure 9, 25 3.18 Main changes in operations 1
2.4 Organisational structure inside cover, 9, 25 3.19 Programmes and procedures regarding economic,
2.5 Countries in which the organisation is present inside cover, 25, 31 social and environmental performance 27, 52, 54,78,79
2.6 Nature of ownership 1, 9, 25 3.20 Existing certifications 1, 49, 51, 54, 56
2.7 Nature of markets served inside cover, 25, 31
2.8 Organisation’s dimension inside cover, 31, 74 GRI Content Index
2.9 Stakeholders 61 4.1 Table identifying location of each element
2.10 Contact person(s) for the report back cover of the GRI Report Content by section and indicator inside back cover
2.11 Reporting period 1
2.12 Date of most recent previous report 1 Economic Performance Indicators
2.13 Boundaries of report back cover, 1 EC 1 Net sales inside cover, 31
2.14 Significant changes compared to previous reports 1 EC 2 Geographic breakdown of markets inside cover
2.15 Subsidiaries inside cover, 1, 25 EC 3 Cost of assets, materials and acquired services 32
2.16 Reformulations 1 EC 4 Percentage of paid contracts according to the established n.a.
2.17 Reasons for the application of GRI’s principles 1 EC 5 Total payments to employees 32
2.18 Criteria and definitions 1 EC 6 Distributions to investors 31
2.19 Changes to previous measurements 1, 48 EC 7 Increase/decrease in earnings 31
2.20 Policies and internal practices 6, 7, 13, 17, 19, 20, 34, 36, 49 EC 8 Paid taxes 32
2.21 Independent assurance for the full report 1, 13, 19 EC 9 Received subsidies 33
2.22 Additional information inside cover, 64, 70 EC 10 Discriminated donations 93, 94
Governance Structure and Management Systems Environmental Performance Indicators

3.1 Governance Structure 12 a 25 EN 1 Total materials consumption by type 53, 55, 56, 57
3.2 Independent and non-executive directors 12 EN 2 Percentage of used materials that are waste 50, 52
3.3 Directors’ expertise 16 a 25 EN 3 Direct energy consumption 52, 55, 56, 57
3.4 Procedures at Board level regarding risk management 19, 34 a 36 EN 4 Indirect energy consumption n.r.
3.5 Board’s remuneration 19, 34 a 36 EN 5 Total water consumption 53, 55, 56, 57
3.6 Organisational structure 17, 19 EN 6 Location of areas with a habitat rich in biodiversity n.d.
3.7 Mission, values, codes, principles and policies 4,5,13, 14,15,27, 48, 49, 50, EN 7 Impacts on biodiversity 48, 50, 51, 55, 54
62, 63, 70, 73, 74, 75, 88 EN 8 Greenhouse gas emissions 53, 55, 56, 57
3.8 Mechanisms available to shareholders 21, 22, 68, 70 EN 9 Use and emission of ozone-depletive substances n.r
EN 10 NOx, SOx and other significant atmospheric
Stakeholder Engagement emissions by type n.r
3.9 Identification criteria 19, 60, 61 EN 11 Total waste amount by type and destination 53, 55, 56, 57
3.10 Consultation methods 61 EN 12 Significant discharges in the water n.r
3.11 Type of information 64, 65, 66, 67, 70, 71, 72, EN 13 Significant spills n.r
76, 77, 78, 86, 88, 89 EN 14 Significant environmental impacts 48
3.12 Use of information 64, 65, 66, 67, 70, 71, 72, of main products and services
76, 77, 78, 86, 88, 90 EN 15 Reclaimable percentage of sold products 53, 55
EN 16 Incidents or fines 49

GRI Indicators Sustainability Report. GRI Indicators: explanation regarding undisclosed information
Social Performance Indicators:

Labour Practices and Work Conditions page
EC 4 – Percentage of paid contracts
LA 1 Employees inside cover, 74 according to the established (n.a)
LA 2 Net employment creation 74 Contrary to the compromise made in the previous sustainability
LA 3 Union representation 76 report, PT does not yet have elements to report this information,
LA 4 Labour relationships 75, 76
since the implementation of our group's purchasing model,
LA 5 Registration practices of occupational accidents and diseases 83
LA 6 Formal Committees 75 which took place in 2005, still does not allow to get the information
LA 7 Lesions, lost days and casualities 83 required by this indicator.
LA 8 Policies or programs regarding HIV/AIDS 84
LA 9 Average training hours per year 79 EN 4 – Indirect energy consumption (n.r.)
LA 10 Policies of diversity and opportunity 73, 75
PT has chosen not to determine the value of indirect consumption
LA 11 Diversity in company’s management bodies 12, 74
related to its overall energy consumption, as this is already calculated
Human Rights by the power company.
HR 1 Human Rights policies 73, 75
HR 2 Impacts over Human Rights 73, 76
EN 6 – Location of areas with a habitat rich in biodiversity (n.a.)
HR 3 Suppliers chain 13, 73, 77, 87
HR 4 Non-discrimination 73, 76
PT does not hold large areas with habitats rich in biodiversity, but our
HR 5 Freedom of association and collective negotiation 73, 75, 76 presence is nevertheless noticeable throughout the country. This
HR 6 Child labour 73, 76 presence is felt mainly through the aerials and cables installed.
HR 7 Forced and compulsory labour 73, 76 However, PT has been implementing a number of policies concerning
Society
this matter, as described in the EN 7 indicator.
SO 1 Policies of impact management over communities 37 a 43, 51, 93 a 104
SO 2 Bribery and corruption 13, 73, 76 EN 9 – Use and emission of ozone depletive substances (n.r.);
SO 3 Lobbies and political contributions 13 EN 10 – NOx, SOx and other significant atmospheric emissions (n.r.)
The information pertaining to EN 9 is already disclosed in EN 8, since
Product Responsibility
PR 1 Consumer’s health and safety 38, 54, 62 primary atmospheric emissions resulting from PT's activity are related
PR 2 Products and services 62, 64, 67 to CO2. emissions. With regards to EN 10, several conversions would
PR 3 Respect for privacy 63 be required. However, given the specific requirements of such
conversions – concerning the type of fuel and related emissions –
n.r. Indicator considered irrelevant.
PT has chosen not to determine the values for this indicator.
n.a. Indicator for which information is not available.
EN 11 – Total amount of waste by type and destination

The values on page 53 regard the amount of alienated waste
registered and delivered to certified entities for proper treatment.
The total waste produced by the company may be superior to those
that have actually reached the specific agents for its collection.
EN 12 – Significant water discharges (n.r)

The water discharges made by the PT Group are associated to sewage
conducts that exist in its several buildings. The water used in this way by
the PT Group enters the urban sewage system. The PT Group does not
count this type of water, nor knows how it is later treated or discharged.
Since the Group's main activity does not have direct implications at
discharging level, this indicator was considered irrelevant.
EN 13 – Significant spills (n.r)

This indicator is not considered relevant in view of the companies'
main activity, despite existing emergency generators in the Groups
buildings and, eventually, these may register a spill.
EN 14 – Significant environmental impacts

of the main products and services
The use of halons in not quantified in this report.

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Portugal Telecom

Sustainability Report _ 2005

Customers (million) Employees

Main financial data

Values: Euro million | Percentage: variation 2004-2005

The current report concerns the

The terms "PT", "Portugal Telecom Group",

GRI table Criteria used in the accounting of economic,

Auditing and accuracy of the included data www.telecom.pt

Portugal Telecom | Sustainability report 2005 1

11 Corporate governance for a sustainable company

29 Creating long-term value

60 Relationship with stakeholders

91 Involvement with the community

111 Verification statement by SGS ICS, Serviços Internacionais de Certificação, Lda.

Each day counts on the long way of sustainability

At a national level, our group gained the distinction of a family-responsible company.

4 Portugal Telecom | Sustainability report 2005

As a society, we will only be able to succeed in creating a sustainable model if we concern

The path of sustainability is long, but each day is unique.

Miguel Horta e Costa,

Portugal Telecom | Sustainability report 2005 5

At an economic level Sustainability Committee Certification of the Quality

The distribution of dividends in 2005 is

6 Portugal Telecom | Sustainability report 2005

Portugal Telecom | Sustainability report 2005 7

Weight of telecom's revenue in GDP (%)

The Group in the Portuguese society

Source: Screen Digest; Merryl Lynch

8 Portugal Telecom | Sustainability report 2005

Comunicações), mobile business in Portugal (TMN), multi-

Portugal Telecom | Sustainability report 2005 9

Management oriented for sustainability

The Code of Ethics, which regulates PT's attitude and con-

In the context of this corporate management model, the sta-

12 Portugal Telecom | Sustainability report 2005

Rules of Conduct relate to:

Portugal Telecom | Sustainability report 2005 13

Strategic pillars of corporate sustainability

14 Portugal Telecom | Sustainability report 2005

Vector Management goals Management tools

Social Internal Individual performance analysis model

Environmental To manage the environmental impacts that result Environmental management

Economic To maximise shareholders' profit. Financial and commercial marketing

Portugal Telecom | Sustainability report 2005 15

Our management model

Specific committees Duties

> review of the Code of Ethics;

An average of five members of the Governance Committee

* Resigned in February 2006.

16 Portugal Telecom | Sustainability report 2005

João Mello Franco Ernâni Rodrigues Lopes

All members of the Audit Committee were present at the abo-

Portugal Telecom | Sustainability report 2005 17

Other Committees Remuneration Advisory Committee

Estanislau Mata Costa (chairman) Duties

18 Portugal Telecom | Sustainability report 2005

Luís Sousa de Macedo Miguel Horta e Costa