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    Workplace Violence Definition:: 4 Types

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    karan
    The document defines workplace violence as physical acts, threats, or disruptive behaviors that occur at work. It can include physical assaults, harassment, and threats. There are four main types of workplace violence: criminal intent, customer/client, worker-on-worker, and personal relationships. Employers and workers can take steps to prevent violence through education, security measures, reporting procedures, and open communication.

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    Workplace Violence Definition:: 4 Types

    Uploaded by

    karan
    184 views2 pages
    The document defines workplace violence as physical acts, threats, or disruptive behaviors that occur at work. It can include physical assaults, harassment, and threats. There are four main types of workplace violence: criminal intent, customer/client, worker-on-worker, and personal relationships. Employers and workers can take steps to prevent violence through education, security measures, reporting procedures, and open communication.

    Original Description:

    Notes on Workplace Couselling for PGDC

    Original Title

    Workplace Violence

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    The document defines workplace violence as physical acts, threats, or disruptive behaviors that occur at work. It can include physical assaults, harassment, and threats. There are four main types of workplace violence: criminal intent, customer/client, worker-on-worker, and personal relationships. Employers and workers can take steps to prevent violence through education, security measures, reporting procedures, and open communication.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    184 views2 pages

    Workplace Violence Definition:: 4 Types

    Uploaded by

    karan
    The document defines workplace violence as physical acts, threats, or disruptive behaviors that occur at work. It can include physical assaults, harassment, and threats. There are four main types of workplace violence: criminal intent, customer/client, worker-on-worker, and personal relationships. Employers and workers can take steps to prevent violence through education, security measures, reporting procedures, and open communication.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Workplace violence

    Definition:

    1. It is an act of physical violence, harassment, intimidation, threat or disruptive behavior


    that occurs at the work site.
    2. It ranges from threats and verbal abuse to physical assaults and homicide.
    3. It can affect and involve employees, clients, customers and visitors.
    4. It includes:
    a. Rapes
    b. Beatings
    c. Stabbings
    d. Shootings
    e. Harassment
    f. Intimidation
    g. Psychological traumas
    h. Suicides / Near-suicides
    i. Threats or obscene phone calls

    Types of Work Place Violence: 4 types

    1. Criminal Intent.
    a. The committer of violence has no rightful relationship with the business or its
    employee(s).
    b. Incidental violence due to crimes such as robbery, shoplifting, or trespassing.
    c. Acts of terrorism.

    2. Customer/client.
    a. The committer of violence has relationship with the business and becomes
    violent while being served by the business, e.g. customer, client, patient,
    student, or inmate,
    b. Customer/client incidents mostly occur in the following sectors:
    i. Healthcare e.g. incidents of violence on caregivers, doctors, etc.
    ii. Hospitality e.g. Hotel, Airlines, etc.
    iii. Law and Oder Enforcement, e.g. prisons,
    iv. Education e.g. teaching staff
    c. Business that involve dealing with individuals such as criminals, mentally ill,
    those in confinements, etc.

    3. Worker-on-worker.
    a. An employee / past employee attacks or threatens other past employee(s) or
    employee(s) at workplace.
    b. This mostly occurs due to employers not conducting a criminal background check
    during the hiring process
    4. Personal Relationship:
    a. The committer of violence usually does not have a relationship with the business
    but has a personal relationship with the intended victim.
    b. This category includes victims of domestic violence who are assaulted or
    threatened while at work
    c. This type of violence occurs mostly in workplaces:
    i. Accessible to the public during business hours, such as retail businesses,
    ii. Have only one location, making it impossible to transfer employees.
    iii. Women are at higher risk of being victims of this type of violence.

    Interventions:

    1. Provide job satisfaction


    2. Encourage mechanisms for complaints and concerns
    3. Encourage employees to express in non-judgmental forum
    4. Encourage reporting of bullying and harassment incidents
    5. Encourage and maintain family-friendly work environment
    6. Encourage and maintain impartial and consistent discipline
    7. Encourage sincere, open and timely communication among managers, employees,
    organizations

    Preventions

    For Employers:

    1. Educate employees on workplace violence and self protection.


    2. Installing CC Cams, alarm systems and extra lighting.
    3. Minimize outsiders’ access by using identification badges, electronic keys and security
    guards.
    4. Ensure field workers have access to cell phones and handheld alarms for emergencies.

    For Workers:

    1. Attend safety training programs.


    2. Report incidents in writing.
    3. Refrain from traveling alone to unfamiliar locations.
    4. Express concerns regarding safety and security at workplace, to the management

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