PAYTM

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INTRODUCTION

Paytm was founded in August 2010 with an initial investment of $2 million by its founder
Vijay Shekhar Sharma in NOIDA, a region adjacent to India's capital New Delhi. It started
off as a prepaid mobile and DTH recharge platform, and later added data card, postpaid
mobile and landline bill payments in 2013.

Paytm is an Indian e-commerce payment system and digital wallet company, based out of
NOIDA SEZ, India. Wikipedia

CEO: Renu Satti (23 May 2017–)

Founder: Vijay Shekhar Sharma

Founded: 2010

Revenue: 814 crores INR (US$120 million, 2017)

Parent organization: One97 Communications

Headquarters: Noida, India

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FUNDING

In 2007, Paytm’s parent One97 Communications Ltd. got its first institutional
investor, venture capital firm SAIF Partners.

In March 2015, Paytm received its funding from Chinese e-commerce company
Alibaba Group based in Hangzhou, China , after Ant Financial Services Group, an Alibaba
Group affiliate, took 25% stake in One97 as part of a strategic agreement. [27] Soon after, it
received backing from Ratan Tata, the MD of Tata sons.[28]

It subsequently launched a ‘Paytm for Business’ app in 10 regional languages of

India, allowing these merchants to track their payments and day-to-day settlements
conveniently.[20] In August 2015, the Reserve Bank of India granted 'in-principle' approval
for Payments Bank to Paytm.[29] In 2017, the company launched the Paytm Payments Bank
with the aim to bring banking and financial services access to half-a-billion un-served and
under-served Indians.[15]

The same year, Paytm launched an app for Canadian mobile phone, cable, Internet,
electricity and water bill payments.[30] In 2018, it set up Paytm Money to build investment
and wealth management offerings for its users. This business was expected to bring direct
mutual funds and money-market funds to the Indian masses.[24][31] In August 2016, Paytm
raised funding from Mountain Capital, one of Taiwan-based MediaTek's investment funds at
a valuation of over $5 billion.[32]

In May 2017, Paytm received its biggest round of funding by a single investor –
SoftBank which also has a large stake in Alibaba, thus bringing the company’s valuation to
an estimated $10 billion.[33] In August 2018, Berkshire Hathaway invested $356 million for
[34][35]
3%- 4% stake in Paytm, although Berkshire Hathaway confirmed that Warren Buffett
was not involved in the transaction

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PAYTEM PAYMENTS BANK FEATURES

1. paytm payments It will launch is services in utlar pradesh and then spread to the north
–eastern states.
2. The first branch will open in noida, up with an initial capital of Rs 400-crore. The
firsh branch in the North Esast will open in Guwahati.
3. All the customers with a KYC Wallet (Transaction limit 1 lakh) Will be transferred as
KYC Wallet and those with minimum details KYC Wellet will betransferred as a
minimum detail KYC wallet.
4. You can opt out of the payment bank by mailing or logging and redeeming the
balances by one time bank transfer.
5. If your paytm account has 0 balances or has been inactive for last 6 months it won’t
be transferred to the paytm payments bank Wallet.
6. It providesh high rates of interest for the savings stored in theWallet.

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USE OF THE PAYTM PLATFORM/PAYTM SERVICES

Please read the following terms and conditions carefully before registering on,
accessing, browsing, downloading or using the Paytm website located at paytm.com, and all
associated sites linked to paytm.com, or the Paytm mobile application or any similar platform
(hereinafter collectively, the Paytm Platform run by One97 Communications Limited,
having its registered office at First Floor Devika Tower, Nehru Place New Delhi – 110019
and headquartered at B-121, Sector-5, Noida – 201301.
(hereinafter collectively, One97 or Paytm) on any device and/or before availing any services
offered by Paytm on the Paytm Platform which may include services such as recharge or bill
payment, digital products, semi-closed wallet service and marketplace service or any other
service that may be offered by Paytm on the Paytm Platform (hereinafter individually, and
collectively, the Paytm Services). For the avoidance of doubt, it is clarified that these terms
and conditions shall apply to all Paytm Services, whether offered by One97 or its affiliates.

Other Terms and Conditions

Additional terms and conditions may apply in order for You to avail specific Paytm
Services and to specific portions or features of the Paytm Platform, including contests,
promotions or other similar features, all of which terms are made a part of these T&Cs by this
reference. You agree to abide by such other terms and conditions, including where applicable
representing that You are of sufficient legal age to use or participate in such service or
feature. If there is a conflict between these T&Cs and the terms posted for or applicable to a
specific portion of the Paytm Platform or for any Paytm Service offered on or through the
Paytm Platform, the latter terms shall control with respect to Your use of that portion of the
Paytm Platform or the specific Paytm Service. Paytm may make changes to any Paytm
Services offered on the Paytm Platform, or to the applicable terms for any such Paytm
Services, at any time, without notice. The materials on the Paytm Platform with respect to the
Paytm Services may be out of date, and Paytm makes no commitment to update the materials
on the Paytm Platform with respect to such Paytm Services

Acceptance
By registering on, accessing, browsing, downloading or using the Paytm Platform for
any general purpose or for the specific purpose of availing any Paytm Service, You agree to
be bound by the single-sign-on ID (hereinafter SSOID) terms and conditions set forth below

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as well as by the service-specific terms and conditions applicable to each Paytm Service
(hereinafter collectively, the T&Cs). These T&Cs shall also include any additional or
modified terms and conditions in relation to the SSOID or any additional or modified service-
specific terms and conditions in relation to any Paytm Service or any future service that may
be offered by Paytm on the Paytm Platform. By registering on, accessing, browsing,
downloading or using (as applicable) the Paytm Platform or availing any Paytm Service or
the SSOID, You automatically and immediately agree to all the T&Cs. If at any time You do
not accept or agree with any of the T&Cs or do not wish to be bound by the T&Cs, You may
not access, browse or use the Paytm Platform and immediately terminate Your availing the
Paytm Services. Accepting or agreeing to the T&Cs will constitute a legal contract
(hereinafter Agreement) between You, being at least 18 years of age and an individual user
of the Paytm Platform or a customer or beneficiary of the Paytm Services, and Paytm. All
services are rendered by Paytm through the Paytm Platform under the brand name “Paytm”
(or any derivatives or variations thereof). Consequently, all the rights, benefits, liabilities and
obligations under the T&Cs shall, as the case may be, accrue to the benefit of, or incurred by,
Paytm, regarding Your use of Paytm’s digital services (which includes but may not be limited
to prepaid recharge, bill payment, booking movie tickets, bus tickets, hotel rooms or flight
tickets), the semi closed wallet service, the marketplace service or any such other services
which may be added on the Paytm Platform and which will henceforth be a Paytm Service,
from time to time. The Paytm Services shall be used by You subject to Your adherence with
the T&Cs. As long as You accept and comply with these T&Cs, Paytm grants You a
personal, non-exclusive, non-transferable, limited, revocable privilege to enter and use the
Paytm Platform and/or avail the Paytm Services.

Eligibility

The Paytm Services are not available to persons under the age of 18 or to anyone
previously suspended or removed by Paytm from availing the Paytm Services or accessing
the Paytm Platform. By accepting the T&Cs or by otherwise using the Paytm Services on the
Paytm Platform, You represent that You are at least 18 years of age and have not been
previously suspended or removed by Paytm, or disqualified for any other reason, from
availing the Paytm Services or using the Paytm Platform. In addition, You represent and
warrant that You have the right, authority and capacity to enter into this Agreement and to
abide by all the T&Cs as part of this Agreement. Finally, You shall not impersonate any

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person or entity, or falsely state or otherwise misrepresent Your identity, age or affiliation
with any person or entity.

Service, Participating Platforms

Paytm’ service offers You the convenience, after a one-time registration any Paytm
Platform, to sign on (log in) to all web pages and online platforms operated by Paytm or its
affiliates (hereinafter the Participating Platforms) with single log-in access / data, without
going through a separate registration process every time. After successfully registering for the
SSOID Service, the user can log-in via each Participating Platform with his SSOID access
credentials. Moreover, if already logged in to one of the Participating Platforms, the user can
immediately use all other Participating Platforms without additional log-in procedures
(subject to the respective Participating Platform requiring further declarations). The
Participating Platforms that offer the SSOID as a login feature, are visible on registration and
in the user account. The number of Participating Platforms may also vary in the course of
time. With regard to the contractual relationships of the users with the respective
Participating Platforms, for the purposes of which Paytm’s SSOID service is or can be used
in accordance with these T&Cs, these can alternatively have their own commercial and user
terms and conditions. These business or user terms and conditions are available on the
respective Participating Platforms. For the respective contents of the Participating Platforms,
the respective affiliate of Paytm is solely responsible only for those content that it actually
operates. For the SSOID service, these T&Cs apply exclusively, whereas for the use of the
Participating Platforms, their business and user terms and conditions apply along with these
T&Cs. The SSOID shall be owned and operated by One97 for use on all Participating
Platforms. For the use of Paytm’s SSOID service, the user must register. Registration as a
user is only allowed if the user meets the eligibility criteria as set out in these T&Cs. Each
user can set up only one user account. The user is obliged to provide correct and complete
information during the registration and use of the SSOID service. The login data is intended
solely for personal use by the user and therefore always to be kept secret and safe. The user is
not entitled to share his login details with third parties to use the SSOID service or to disclose
them otherwise.

The user is obliged to inform Paytm immediately on becoming aware of and/or

suspecting a case of any unauthorized use, disclosure and/or misuse of their access data or of
their user account. Furthermore, the user is obliged not to use the user account of another

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person. Submission of the duly completed registration form by the user simply provides
invitation to us to make an offer to enter into the agreement on the use of our SSOID service
(hereinafter the SSOID Agreement). Our offer for the conclusion of the SSOID Agreement is
then effected by the fact that Paytm sends the user a confirmation by e mail, in which a
confirmation link is included next to the user name and the password for the SSOID Service.
By the user clicking on this confirmation link, the user accepts Paytm’s offer, so that in this
way the SSOID Agreement enters into force. Conclusion of the SSOID Agreement may, also
be effected through other communication modes and following such processes which help
achieve the same purpose as the aforementioned e-mail confirmation process. Paytm is
entitled to reject individual users without giving reasons. The user guarantees that the data
submitted for their user account (and any other information that is otherwise left for Paytm)
are in all respects complete, true, accurate and not misleading. Any changes to user’s data
should be promptly updated correctly in its account.

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COMMUNICATION POLICY

By accepting the T&Cs, You accept the following:

 Paytm may send alerts to the mobile phone number provided by You while registering
with the Paytm Platform for the SSOID service or on any updated mobile number
subsequently provided by You on the Paytm Platform, or via e-mail or push
notifications. The alerts will be received in case of SMS, only if the mobile phone is
in ‘On’ mode to receive the SMS, in case of e-mail, only if the e-mail servers and e-
mail ids are functional, and in case of push notifications, if the user has enabled the
receipt of such notifications. If the mobile phone is in ‘Off’ mode or if the e-mail
servers or ids are not functional or if the push-notifications feature has been turned
off, then You may not get the alert at all or get delayed messages.

 Paytm will make best efforts to provide alerts via SMS/e-mail/push notifications and
it shall be deemed that You shall have received the information sent from Paytm as an
alert on the mobile phone number or e-mail id provided during the course of, or in
relation to, using the Paytm Platform or availing any Paytm Services. Paytm shall not
be under any obligation to confirm the authenticity of the person(s) receiving the alert.
You cannot hold Paytm liable for non-availability of the SMS/email alert/push
notifications service in any manner whatsoever.

 The SMS/e-mail alert/push notification service provided by Paytm is an additional

facility provided for Your convenience and that it may be susceptible to error,
omission and/or inaccuracy. In the event that You observe any error in the
information provided in the alert, Paytm shall be immediately informed about the
same by You and Paytm will make best possible efforts to rectify the error as early as
possible. You shall not hold Paytm liable for any loss, damages, claim, expense
including legal cost that may be incurred/suffered by You on account of the SMS/e-
mail alert/push notification facility.

 The clarity, readability, accuracy and promptness of providing the SMS/e-mail

alert/push notification service depend on many factors including the infrastructure and
connectivity of the service provider. Paytm shall not be responsible for any non-
delivery, delayed delivery or distortion of the alert in any way whatsoever.

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 You will indemnify and hold harmless Paytm and the SMS/e-mail service provider
including its officials from any damages, claims, demands, proceedings, losses, costs,
charges and expenses whatsoever including legal charges and attorney’s fees which
Paytm or the SMS/e-mail service provider may at any time incur, sustain, suffer or be
subjected to as a consequence of, or arising out of, any of the following: (i) misuse by
You or improper or fraudulent information provided by You; (ii) incorrect number or
a number that belongs to an unrelated third party provided by You; and/or (iii) the
customer receiving any message relating to the reservation number, travel itinerary
information, booking confirmation, modification to a ticket, cancellation of ticket,
change in bus schedule, delay, and/or rescheduling from Paytm and/or the SMS/e-
mail service provider.

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USE OF PAYTM PLATFORM

You understand that except for information, products or services clearly indicated as
being supplied by Paytm, we do not operate, control, or endorse any information, products or
services on the Internet in anyway. You also understand that Paytm cannot and does not
guarantee or warrant that files available for download through the Paytm Platform will be
free of viruses, worms or other code that may be damaging. You are responsible for
implementing procedures to satisfy Your particular requirements of Internet security and for
accuracy of data input and output.

Prohibited Conduct
By accessing or using the Paytm Platform or by availing Paytm Services, You agree not to:

 Violate the T&Cs;

 Impersonate any person or entity, falsely claim or otherwise misrepresent Your

affiliation with any person or entity, or access the accounts of others without
permission, forge another person’s digital signature, misrepresent the source, identity,
or content of information transmitted via the Paytm Services, perform any other
similar fraudulent activity or otherwise avail Paytm Services with what we reasonably
believe to be potentially fraudulent funds;

 Infringe our or any third party’s intellectual property rights, rights of publicity or
privacy;

 Use the Paytm Services if You are under the age of 18 years without a parental
sponsor or, in any event, use the Paytm Services if You are under the age of 13 years
old even with a parental sponsor and in accordance with applicable law;

 Post or transmit any message which is libellous, defamatory or which discloses

private or personal matters concerning any person;

 Post or transmit any message, data, image or program which is pornographic, vulgar
or offensive in nature;

 Refuse to cooperate in an investigation or provide confirmation of Your identity or

any other information provide by You to Paytm;

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 Remove, circumvent, disable, damage or otherwise interfere with security-related

features of the Paytm Services and the Paytm Platform or features that enforce
limitations on the use of the Paytm Services or the Paytm Platform;

 Reverse engineer, decompile, disassemble or otherwise attempt to discover the source

code of as regards Paytm Services or Paytm Platform or any part thereof, except and
only to the extent this is expressly permissible by applicable law;

 Use the Paytm Services or the Paytm Platform in any manner that could damage,
disable, overburden, or impair it, including, without limitation, using the Paytm
Services or the Paytm Platform in an automated manner;

 Modify, adapt, translate or create derivative works based upon the Paytm Services and
the Paytm Platform or any part thereof, except and only to the extent that that this is
permissible by applicable law;

 Intentionally interfere with or damage operation of the Paytm Services or the Paytm
Platform or any other user’s enjoyment of it, by any means, including uploading or
otherwise disseminating viruses, adware, spyware, worms, or other malicious code or
file with contaminating or destructive features;

 Use any robot, spider, other automatic device, or manual process to monitor or copy
the Paytm Platform without prior written permission;

 Interfere or disrupt the Paytm Platform or networks connected to the Paytm Platform;

 Take any action that imposes an unreasonably or disproportionately large load on

Paytm’s infrastructure/network;

 Use any device, software or routine to bypass the Paytm Platform’s robot exclusion
headers, or interfere or attempt to interfere, with the Paytm Services;

 Forge headers or manipulate identifiers or other data in order to disguise the origin of
any content transmitted through the Paytm Platform or to manipulate Your presence
on the Paytm Platform;

 Sell the Paytm Services, information, or software associated with or derived from it;

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 Use the facilities and capabilities of the Paytm Platform to conduct any activity or
solicit the performance of any illegal activity or other activity which infringes the
rights of others;

 Breach this Agreement, the SSOID Agreement or any other agreement or policy as
may be applicable pursuant to the T&Cs;

 Provide false, inaccurate or misleading information;

 Use the Paytm Platform to collect or obtain personal information, including without
limitation, financial information, about other users of the Paytm Platform, except and
only as expressly provided in the T&Cs;

 Avail Paytm Services with what Paytm reasonably believes to be potentially

fraudulent funds;

 Use the Paytm Services in a manner that results in or may result in complaints,
disputes, reversals, chargebacks, fees, fines, penalties and other liability to Paytm, a
third party or You;

 Use the Paytm Services in a manner that Paytm or any payment card network
reasonably believe to be an abuse of the payment card system or a violation of
payment card network rules;

 Take any action that may cause Paytm to lose any of the Paytm Services from its
service providers or lose any of its recharge partners or business partners, including
mobile operators or telecom companies, payment processors or other suppliers;

 Send automated request of any kind to the Paytm Platform without express permission
in advance from Paytm.

Termination; Agreement Violations

You agree that Paytm, in its sole discretion, for any or no reason, and without penalty,
may suspend or terminate Your account (or any part thereof) or Your use of the Paytm
Services/Paytm Platform and remove and discard on the Paytm Platform all or any part of
Your account, Your user profile, or Your recipient profile, including Your SSOID, at any
time. Paytm may also in its sole discretion and at any time discontinue providing access to

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the Paytm Services, or any part thereof, with or without notice. You agree that any
termination of Your access to the Paytm Services/Paytm Platform or any account You may
have or portion thereof may be effected without prior notice, and You agree that Paytm will
not be liable to You or any third party for any such termination or interruption. Any
suspected fraudulent, abusive or illegal activity may be referred to appropriate law
enforcement authorities. These remedies are in addition to any other remedies Paytm may
have at law or in equity. Upon termination for any reason, You agree to immediately stop
using the Paytm Services/Paytm Platform.

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LIMITATION OF LIABILITY AND DAMAGES

In no event, Paytm or its contractors, agents, licensors, partners or suppliers will be

liable to You for any special, indirect, incidental, consequential, punitive, reliance, or
exemplary damages (including without limitation lost business opportunities, lost revenues,
or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any
nature whatsoever) arising out of or relating to: (i) this Agreement; (ii) the SSOID
Agreement; (iii) the Paytm Services, the Paytm Platform or any reference
site/app/platform/service; or (iv) Your use or inability to use the Paytm Services, the Paytm
Platform (including any and all materials) or any reference sites/app/platform/service, even if
Paytm or a Paytm authorized representative has been advised of the possibility of such
damages. In no event, Paytm, directors, employees, agents will be liable to You for any
damages, liabilities, losses, and causes of action arising out of or relating to: (i) this
Agreement; (ii) the SSOID Agreement; (iii) the Paytm Services, the Paytm Platform or any
reference site/app/platform/service; or (iv) Your use or inability to use the Paytm services, the
Paytm Platform (including any and all materials) or any reference sites/app/platform/service;
or (v) any other interactions with Paytm, however caused and whether arising in contract, tort
including negligence, warranty or otherwise, beyond or in excess of the amount paid by You,
if any, for using the portion of the Paytm Service or the Paytm Platform giving rise to the
cause of action, or beyond or in excess Rs. 5,000, whichever is less. You acknowledge and
agree that Paytm has offered its products and services, set its prices, and entered into this
Agreement in reliance upon the warranty disclaimers and the limitations of liability set forth
herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a
reasonable and fair allocation of risk between You and Paytm, and that the warranty
disclaimers and the limitations of liability set forth herein form an essential basis of the
bargain between You and Paytm. Paytm would not be able to provide the services to You on
an economically reasonable basis without these limitations. Applicable law may not
completely allow the limitation or exclusion of liability or incidental or consequential
damages, so the above limitations or exclusions will apply to You subject to applicable law.
In such cases, Paytm’s liability will be limited to the fullest extent permitted by applicable
law. This paragraph shall survive the termination of this Agreement.

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Indemnification

You agree to indemnify, save, and hold Paytm, its affiliates, employees, officers,
directors and partners harmless from any and all claims, losses, damages, and liabilities, costs
and expenses, including without limitation legal fees and expenses, arising out of or related
to: (i) Your use or misuse of the Paytm Services or of the Paytm Platform; (ii) any violation
by You of this Agreement or the SSOID Agreement; or (iii) any breach of the
representations, warranties, and covenants made by You herein. Paytm reserves the right, at
Your expense, to assume the exclusive defense and control of any matter for which You are
required to indemnify Paytm, including rights to settle, and You agree to cooperate with
Paytm’s defense and settlement of these claims. Paytm will use reasonable efforts to notify
You of any claim, action, or proceeding brought by a third party that is subject to the
foregoing indemnification upon becoming aware of it. This paragraph shall survive
termination of this Agreement.

Disclaimer; No Warranties

To the fullest extent permissible pursuant to applicable law, Paytm and its third-party
partners disclaim all warranties or guarantees – whether statutory, express or implied –
including, but not limited to, implied warranties of merchantability, fitness for a particular
purpose, and non-infringement of proprietary rights. No advice or information, whether oral
or written, obtained by You from Paytm or through the Paytm Services or the Paytm Platform
will create any warranty or guarantee other than those expressly stated herein. For the
purposes of this Disclaimer, You expressly acknowledge that as used in this section, the term
“Paytm” includes Paytm’s officers, directors, employees. You acknowledge that Paytm is a
reseller of mobile recharges and is not liable for any third party (telecom companies, mobile
operators or suppliers) obligations due to rates, quality and all other instances, whether to any
such telecom companies’ subscribers or otherwise. You expressly agree that use of the Paytm
Services on the Paytm Platform is at Your sole risk. It is Your responsibility to evaluate the
accuracy, completeness and usefulness of all opinions, advice, services, merchandise and
other information provided through the site or on the Internet generally. Paytm does not
warrant that the Paytm Services will be uninterrupted or error-free or that defects in the site
will be corrected. The Paytm Services and the Paytm Platform and any data, information,
third party software, reference sites, services, or software made available in conjunction with
or through the services and the site are provided on an “as is” and “as available,” “with all

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faults” basis and without warranties or representations of any kind either express or implied.
Paytm, and its partners do not warrant that the data, Paytm software, functions, or any other
information offered on or through the Paytm Services/Paytm Platform or any reference
sites/platforms/apps/services will be uninterrupted, or free of errors, viruses or other harmful
components and do not warrant that any of the foregoing will be corrected. Paytm and its
licensors, and partners do not warrant or make any representations regarding the use or the
results of the use of the Paytm Services/Paytm Platform or any reference
sites/platforms/apps/services in terms of correctness, accuracy, reliability, or otherwise.

Ownership; Proprietary Rights

The Paytm Services and the Paytm Platform are owned and operated by Paytm. The
visual interfaces, graphics, design, compilation, information, computer code (including
source code and object code), products, software, services, and all other elements of the
Paytm Services and the Paytm Platform provided by Paytm (hereafter Materials) are
protected by Indian copyright, trade dress, patent, and trademark laws, international
conventions, and all other relevant intellectual property and proprietary rights, and applicable
laws. As between You and Paytm, all Materials, trademarks, service marks, and trade names
contained on the Paytm Platform are the property of Paytm. You agree not to remove,
obscure, or alter Paytm or any third party’s copyright, patent, trademark, or other proprietary
rights notices affixed to or contained within or accessed in conjunction with or through the
Paytm Services/Paytm Platform. Except as expressly authorized by Paytm, You agree not to
sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit,
adapt, create derivative works from, or otherwise make unauthorized use of the Materials.
Paytm reserves all rights not expressly granted in this Agreement. If You have comments
regarding the Paytm Services and/or the Paytm Platform or ideas on how to improve it, please
contact customer service. Please note that by doing so, You hereby irrevocably assign to
Paytm, and shall assign to Paytm, all rights, title and interests in and to all ideas and
suggestions and any and all worldwide intellectual property rights associated therewith. You
agree to perform such acts and execute such documents as may be reasonably necessary to
perfect the foregoing rights.

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Modification of this Agreement

Paytm reserves the right to change, modify, add, or remove portions of this
Agreement (each, a change and collectively, changes) at any time by posting notification on
the Paytm Platform or otherwise communicating the notification to You. The changes will
become effective, and shall be deemed accepted by You, 24 hours after the initial posting and
shall apply immediately on a going-forward basis with respect to Your use of the Paytm
Platform, availing the Paytm Services or for payment transactions initiated after the posting
date. If You do not agree with any such change, Your sole and exclusive remedy is to
terminate Your use of the Paytm Services/Paytm Platform. For certain changes, Paytm may
be required under applicable law to give You advance notice, and Paytm will comply with
such requirements.Your continued use of the Paytm Platform following the posting of
changes will mean that You accept and agree to the changes.

Notice

Paytm may provide You with notices and communications by e-mail, SMS, push
notifications, regular mail or postings on the Paytm Platform or by any other
reasonable means. Except as otherwise set forth herein, notice to Paytm must be sent by
courier or registered mail to One97 Communications Ltd., B-121, Sector-5, Noida, Uttar
Pradesh 201301, India.

Waiver

The failure of Paytm to exercise or enforce any right or provision of this Agreement
will not constitute a waiver of such right or provision. Any waiver of any provision of this
Agreement will be effective only if in writing and signed by Paytm.

Dispute Resolution

If any dispute, controversy or claim arises under this Agreement or in relation to any
Paytm Service or the Paytm Platform, including any question regarding the existence, validity
or termination of this Agreement or T&Cs (hereinafter Dispute), the parties shall use all
reasonable endeavours to resolve such Dispute amicably. If the parties are unable to resolve
the Dispute amicably within 30 days of the notice of such Dispute, Paytm may elect to
resolve any Dispute by a binding arbitration in accordance with the provisions of the Indian
Arbitration & Conciliation Act, 1996 (hereinafter Act). Such Dispute shall be arbitrated on an

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individual basis and shall not be consolidated in any arbitration with any claim or controversy
of any other party. The Dispute shall be resolved by a sole arbitrator, appointed in accordance
with the Act. The seat of the arbitration shall be New Delhi and the language of this
arbitration shall be English. Either You or Paytm may seek any interim or preliminary relief
from a court of competent jurisdiction in New Delhi necessary to protect the rights or the
property belonging to You or Paytm (or any of our agents, suppliers, and subcontractors),
pending the completion of arbitration. Any arbitration shall be confidential, and neither You
nor Paytm may disclose the existence, content or results of any arbitration, except as may be
required by law or for purposes of enforcing the arbitration award. All administrative fees
and expenses of arbitration will be divided equally between You and Paytm. In all
arbitrations, each party will bear the expense of its own lawyers and preparation. This
paragraph shall survive termination of this Agreement.

Governing Law and Forum for Disputes

Subject to the Dispute Resolution section above, You agree that any claim or dispute
You may have against Paytm must be resolved by a court having jurisdiction in New Delhi,
India. You agree to submit to the personal jurisdiction of the courts located within New
Delhi, India, for the purpose of litigating all such claims or disputes. This Agreement shall be
governed by Indian law. This paragraph shall survive termination of this Agreement.

Severability

If any provision of this Agreement is held to be unlawful, void, invalid or otherwise

unenforceable, then that provision will be limited or eliminated from this Agreement to the
minimum extent required, and the remaining provisions will remain valid and enforceable.

Survival

Upon termination of this Agreement, any provision which, by its nature or express
terms should survive, will survive such termination or expiration as applied to transfers and
relationship prior to such termination or expiration.

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Headings

The heading references herein are for convenience purposes only and they do not
constitute a part of these T&Cs and will not be deemed to limit or affect any of the provisions
hereof.

Entire Agreement

This Agreement is the entire agreement between You and Paytm relating to the
subject matter hereof and this Agreement will not be modified except by a change to this
Agreement made by Paytm in accordance with the terms of this Agreement.

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BILL PAYMENTS AND DIGITAL PRODUCTS TERMS &

CONDITIONS

Please read the following terms and conditions carefully before registering on,
accessing, browsing, downloading or using the Paytm website located at paytm.com, and all
associated sites linked to paytm.com, or the Paytm mobile application or any similar platform
(hereinafter collectively, the Paytm Platform) run by One97 Communications Limited,
having its registered office at First Floor Devika Tower, Nehru Place New Delhi – 110019
and headquartered at B-121, Sector-5, Noida – 201301 (hereinafter
collectively, One97 or Paytm) on any device and/or before availing any travel, recharge or
bill payment or digital products related services offered by Paytm on the Paytm Platform
(hereinafter, individually Paytm Digital Service and collectively, the Paytm Digital
Services).

Eligibility

The Paytm Digital Services are not available to persons under the age of 18 or to
anyone previously suspended or removed by Paytm from availing the Paytm Digital Services
or accessing the Paytm Platform. By accepting the T&Cs or by otherwise using the Paytm
Digital Services on the Paytm Platform, You represent that You are at least 18 years of age
and have not been previously suspended or removed by Paytm, or disqualified for any other
reason, from availing the Paytm Bill Payment and Digital Goods Services or using the Paytm
Platform. In addition, You represent and warrant that You have the right, authority and
capacity to enter into this Agreement and to abide by all the T&Cs as part of this Agreement.
Finally, You shall not impersonate any person or entity, or falsely state or otherwise
misrepresent Your identity, age or affiliation with any person or entity. Finally, in the event
of any violation of the T&Cs, Paytm reserves the right to suspend or permanently prevent
You from availing Paytm Digital Services or using the Paytm Platform.

Digital Services

Paytm facilitates the payment of certain bills through the Paytm Platform with respect
to certain services offered by Paytm business partners who have partnered with Paytm to
enable their bills to be paid through the Paytm Platform. Please see the relevant links on the
Paytm Platform for more information on Paytm’s bill payment service. Further, Paytm also
offers certain digital products which facilitate the purchase of prepaid recharges for mobile,

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DTH, toll and data card as well as purchase of movie tickets, bus tickets, hotel reservations,
flight tickets and purchase of tickets to amusement or theme parks, etc. Other digital products
available on the Paytm Platform also include coupon redemption services. The terms and
conditions in relation to bill payments and digital products are set out below. The terms and
conditions in relation to bill payments and digital products set out below are applicable to and
binding on You in conjunction with the SSOID terms and conditions already accepted by
You. Each SSOID term or condition is applicable to and binding on You, or any of Your
activities on the Paytm Platform, even if such term or condition is not specifically reproduced
herein below. The terms ‘Agreement’ or ‘T&Cs’ mentioned herein below includes the terms
and conditions in relation to bill payments and digital products set out below and the SSOID
terms and conditions as well as other service-specific terms and conditions in relation to
Paytm Services or Paytm Platform.

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PAYTM RECHARGES

Paytm is only a reseller of digital products. Paytm does not provide mobile operator
services and is only a reseller of prepaid mobile recharge services which are ultimately
provided by telecommunications service providers (hereafter Telco or Telcos) or by other
distributors or aggregators of such Telcos. Paytm is not a warrantor, insurer, or guarantor of
the services to be provided by the Telcos. Prepaid mobile recharge sold by Paytm to You is
sold without recourse against Paytm for any breach of contract by the Telcos. Any disputes
regarding the quality, minutes provided, cost, expiration, or other terms of the mobile prepaid
recharge purchased must be handled directly between You (or the recipient of the recharge)
and the Telco. The terms and conditions set out in this section are applicable, mutatis
mutandis, to other prepaid recharge products available on the Paytm Platform including
prepaid recharges in relation to DTH, data card and toll tags as well as to other prepaid
recharge products that may be offered on the Paytm Platform. Paytm will not be responsible
for any failure on the part of any of its recharge partners in effecting a recharge.

Refund Policy

All sales of prepaid recharge on the Paytm Platform are final with no refund or
exchange permitted. You are responsible for the mobile number or DTH account number for
which You purchase the prepaid recharge and all charges that result from those purchases.
You are also responsible for the information relating to data card and toll-tag recharge and all
charges that result from those purchases. Paytm is not responsible for any purchase of prepaid
recharge for an incorrect mobile number or DTH account number or incorrect toll or data
card information. However, if in a transaction performed by You on the Paytm Platform,
money has been charged to Your card or bank account and a recharge is not delivered within
24 hours of the completion of the transaction, then You shall inform us by sending an e mail
to our customer services e mail address mentioned on the ‘Contact Us’ page on the Paytm
Platform. Please include in the e-mail the following details – the mobile number (or DTH
account number or data card or toll-tag information), operator name, recharge value,
transaction date and order number. Paytm will investigate the incident and, if it is found that
money was indeed charged to Your card or bank account without delivery of the recharge,
then You will be refunded the money within 21 working days from the date of receipt of
Your e mail. All refunds will be credited to Your semi- closed wallet. You can trigger a
request in Your Paytm wallet to transfer the money from Your Paytm wallet back to source.

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It will take 3-21 working days for the money to show in Your bank account depending on
Your bank’s policy.

Bill Payments

In order to use the bill payments service or any other Paytm Service, You will need to
obtain access to the World Wide Web or the Internet, either on a computer or on any other
device that can access web-based content, and You will also need to pay any service fees
associated with such access. In addition, You must have all equipment necessary to make
such connection to the World Wide Web or the Internet, including a computer and a modem
or any other set of access devices. Paytm and/or the Paytm business partner (including
Paytm’s bill payment partners) reserve the right to charge and recover from You, such fees
for availing the service as the case may be. These charges shall be effective from the time
when they are posted on the Paytm Platform or on the Paytm business partner’s
channel/portal/website through which You are availing the specific service. You are bound
by such revisions and should therefore visit the Paytm Platform or check with the Paytm
business partner’s channel/portal/website through which You are availing the specific service
in order to review the applicable fees which may vary from time to time. In the event that
You stop or seek a reversal of the payment instructions as may have been submitted, Paytm
shall be entitled to charge and recover from You and You shall be liable to pay such charges
to the bill payment service provider as may be decided by Paytm. These charges shall be
charged on to Your designated payment account or in any other manner as may be decided by
Paytm. Paytm offers a convenient and secure way to make payments towards identified
biller(s) using a valid payment account. Depending upon the Paytm business partner through
whom the specific service is availed by You (i) the specific features of the service may differ;
(ii) the number of billers available over the service may differ; (iii) the type and range of
payment accounts that can be used to issue a payment instructions may differ; (iv) the
modes/devices over which the service can be accessed may differ; and (v) the charges, fees
for availing the service or any aspect of the service may differ. Specific details related to
these aspects would be available with the Paytm business partner on their
channel/portal/website over which the service is being availed. From time to time, Paytm, at
its sole discretion, can add to or delete from such list of billers or types of payment accounts
that can be used in respect of making payments to a biller. The type and range of payment
accounts that can be used for making payments may differ for each biller depending on biller

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specifications. There may be additional fees/charge when using certain types of payment
accounts in respect of a biller. The terms upon which a payment can be made to a biller can
differ depending on whether a card or a bank account is used to issue the payment instruction.
Further, depending on the specific facilities allowed by a Paytm business partner, payments
to a biller can be made either (a) by issuing a payment instruction for an online debit/charge
to a payment account or (b) by scheduling an automated debit to a payment account. In using
the bill payment service, You agree to:

 provide true, accurate, current and complete information about Yourself

(“Registration Data”), Your payment account details (“Payment Data”), Your biller
details (“Biller Data”); and

 maintain and promptly update the Registration Data, Payment Data and Biller Data to
keep it true, accurate, current and complete at all times. If You provide any
information that is untrue, inaccurate, not current or incomplete, or Paytm has
reasonable grounds to suspect that such information is untrue, inaccurate, not current
or incomplete, Paytm has the right to suspend or terminate Your account and refuse
any and all current or future use of the Paytm Services/Paytm Platform (or any portion
thereof). The term biller includes telecom operators.

Paytm assumes no responsibility and shall incur no liability if it is unable to affect any
payment instruction(s) on the payment date owing to any one or more of the following
circumstances:

 If the payment instruction(s) issued by You is/are incomplete, inaccurate, invalid and
delayed;

 If the payment account has insufficient funds/limits to cover for the amount as
mentioned in the payment instruction(s);

 If the funds available in the payment account are under any encumbrance or charge;

 If Your bank or the National Clearing Centre refuses or delays honouring the payment
instruction(s);

 If payment is not processed by biller upon receipt;

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 Circumstances beyond the control of Paytm (including, but not limited to, fire, flood,
natural disasters, bank strikes, power failure, systems failure like computer or
telephone lines breakdown due to an unforeseeable cause or interference from an
outside force).

In case the bill payment is not effected for any reason, You will be intimated about the failed
payment by an e-mail.

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BUS TICKETS

 Paytm is only a bus ticket agent. It does not operate buses or offers bus transport
services. In order to provide a comprehensive choice of bus operators, departure times
and prices to customers, Paytm has tied up with many bus operators and service
providers.

 Paytm’s advice to customers is to choose the bus operators who they are aware of and
whose service they are comfortable with.

 Paytm’s responsibilities include:

o issuing a valid ticket (a ticket that will be accepted by the bus operator) for its
network of bus operators;

o providing refund and support in the event of cancellation; and

o providing customer support and information in case of any

delays/inconvenience.

Paytm’s responsibilities do not include:

o The bus operator’s bus not departing/reaching on time;

o The bus operator’s employees being unprofessional or engaging in unlawful

conduct;

o The bus operator’s bus seats, etc., not being up to the customer’s expectation;

o The bus operator cancelling the trip due to any reason;

o The baggage of the customer getting lost/stolen/damaged;

o The bus operator changing a customer’s seat at the last minute to

accommodate any of the following passengers: senior citizens, children,
pregnant women, persons with disability or any other person in a situation of
emergency;

o The customer waiting at the wrong boarding point (please call the bus operator
to find out the exact boarding point if You are not a regular traveller on that
particular bus or route);

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o The bus operator changing the boarding point and/or using a pick-up vehicle at
the boarding point to take customers to the bus departure point.

 The arrival and departure times mentioned on the ticket are only tentative timings.
However, the bus will not leave the source before the time that is mentioned on the
ticket.

 Passengers are required to furnish the following at the time of boarding the bus:

o A copy of the ticket (a printout of the ticket or the printout of the ticket e
mail).

o Identity proof (Aadhaar Card, Driving license, Student ID card, Company ID

card, Passport, PAN card or Voter ID card). Failing to do so, they may not be
allowed to board the bus.

 Passengers must also be aware of the following :

o Change of bus: In case the bus operator changes the type of bus due to some
reason, Paytm will refund the differential amount to the customer upon being
intimated by the customers within 24 hours of the journey.

o Cancellation Policy: Passengers are expected to read the ticket cancellation

policy carefully. Tickets will be cancelled as per the cancellation policy linked
with the ticket. The transaction charges will not be refunded in the event of
ticket cancellation.

o Refund policy mentioned on the ticket is indicative. The actual cancellation

charges are determined by bus operators and bus providers at the actual time
of cancellation. Paytm has no role in governing the cancellation charges.

o Cancellation charges are calculated on the actual fare of the ticket. If any
discount coupons are used while purchasing the ticket, the discounted value
would be used to calculate the refund amount when a ticket is cancelled.

o In case a booking confirmation e mail and SMS gets delayed or fails because
of technical reasons or as a result of incorrect e mail ID/phone number
provided by the user, etc., a ticket will be considered ‘booked’ as long as the
ticket shows up on the confirmation page of the Paytm Platform.

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o Amenities on the buses as shown on Paytm have been configured and

provided by the bus service provider (bus operator). These amenities will be
provided unless there are some exceptions on certain days. Please note that
Paytm provides this information in good faith to help passengers to make an
informed decision. Provision of video, air conditioning and any such other
services mentioned by Paytm’s travel partners in the buses is their own
responsibility. Any refunds/claims due to non-functioning or un-availability of
these services needs to be settled directly with the bus service provider.

 Paytm is not responsible for any kind of journey inconvenience, injury or death,
caused during the journey or flowing from the journey.

 For any issues relating to cancellation or refund, the passenger may contact Paytm
within 15 days of date of travel, beyond which period request would not be processed.

 Paytm may call the mobile phone number provided by You while registering with the
Paytm Platform, or any updated mobile number subsequently provided by You on the
Paytm Platform, or contact You via e-mail, for the purpose of collecting feedback
from You regarding Your travel bookings, including but not limited to the bus
facilities and/or services of the bus operator.

 Grievances and claims related to the bus journey should be reported to Paytm support
team within 10 days of Your travel date.

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MOVIE TICKETS

Paytm is an intermediary within the meaning of the Information Technology Act,

2000 and the rules thereunder and merely facilitates the sale and purchase of movie tickets
between the merchant, i.e., the cinema owner, and customer.

 Bookings for the tickets once made by You cannot be cancelled, exchanged or
refunded;
 Your booking confirmation will be sent via an e mail and/or SMS;
 You or the person collecting the ticket(s) on Your behalf need to print and present the
e mail ticket at the counter in order to avail a physical ticket from the cinema box
office of the merchant at the premises of the cinema hall concerned;
 To collect the tickets from the cinema box office, it is mandatory for You or the
person collecting the ticket(s) on Your behalf to present the debit/credit card that has
been used to book ticket(s) along with the booking confirmation SMS or e mail print
out;
 The holder of a physical ticket is deemed to be the owner of the ticket(s);
 A convenience fee per booking in respect of the ticket(s) is levied on all tickets
booked by You online. Kindly check once before You make the booking;
 As per the merchant’s terms and conditions, You need to make the bookings for the
tickets in respect of the children above the age of 3 years;
 As per the merchant’s terms and conditions, in case a physical ticket is lost or
misplaced, a duplicate ticket cannot be issued;
 If the merchant cancels the show, Paytm will not be held responsible for such
cancellation. In such cases, Paytm will automatically issue a refund to Your Paytm
wallet with applicable deductions the amount paid by You for the movie ticket(s)
booked on Paytm within 48 hours of the cancellation;
 If You do not receive a confirmation number (in the form of a confirmation SMS or e
mail) after submitting payment information, or if You receive an error message or
service interruption after submitting payment information, You should immediately
report to the Paytm customer care. Paytm will not be responsible for any losses
occurred in the process;
 Please add movietickets@paytm.com to Your address book to ensure e mail delivery
in Your inbox. Paytm will not be responsible for any loss caused due to the

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confirmation e-mail or any other e-mail relating to the ticket booking process not
being delivered to Your primary inbox;
 By booking a ticket on the Paytm Platform, You agree and undertake to adhere to and
comply with the terms and conditions of respective merchants in respect of all the
bookings made by You for the tickets through the Paytm Platform;
 As per the merchant’s terms and conditions, outside food and beverages are not
allowed inside the cinema hall’s premises;
 By accepting the T&Cs, including the specific terms and conditions in this section,
You accept that Paytm may send the alerts to the mobile phone number/e mail
provided by You while registering on the Paytm Platform or to any such number
replaced and informed by You subsequently;
 Notwithstanding anything to the contrary contained herein, neither Paytm nor
affiliates of Paytm or its officers, directors, employees shall have any liability to You
or to any third party for any direct, indirect, incidental, special or consequential
damages or any loss of revenue or profits arising under or relating to the T&Cs, the
Paytm Platform or Paytm Services, even if any of said parties had been advised of,
knew of, or should have known of, the possibility of such damages. To the maximum
extent permitted by law, Paytm’s maximum aggregate liability to You for any causes
whatsoever, and regardless of the form of action (whether liability arises due to
negligence or any other tort, breach of contract, violation of statute, misrepresentation
or for any other reason), will at all times be limited to Rs. 5,000. To the maximum
extent permitted by law, You waive, release, discharge and hold harmless Paytm or
affiliates of Paytm, and each of their directors, officers, employees, and agents, from
any and all claims, losses, damages, liabilities, expenses and causes of action arising
out of Your use of the Paytm Platform and/or Paytm Service.
 Ticket(s) booked with cancellation protect can be cancelled upto 3 hours before the
show time e.g. If you have booked tickets for show time Sunday 7 PM, you can
cancel the tickets upto 3:59 PM on that Sunday.
 In case you cancel your ticket within the cancellation period, you will receive 100%
refund on ticket price e.g. If you have booked tickets for show time Sunday 7 PM and
you cancel the ticket(s) anytime before 3:59 PM on that Sunday, you will get 100%
refund in your Paytm Wallet within 24 hours of canceling the ticket.

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 On booking ticket(s) with cancellation protect, You will receive a booking

confirmation sms/e-mail. Please note that the booking confirmation is not Your ticket
and You won’t be able to enter the cinema with this booking confirmation.
 Your ticket(s) will be sent to you over sms/e-mail only after the cancellation period is
over e.g. if your movie’s show time is Sunday 7 PM, you will receive your ticket
details after 4 PM on that Sunday.
 Refund will only be given for the movie ticket amount, any additional amount paid
for Cancellation Protect, convenience fee or food and beverages will not be refunded.
On cancellation of the ticket, the cinema operator reserves the right to allow or
disallow redemption of the food item in the order.
 Partial cancellation of an order is not allowed.
 Cancellation Protect is a promotional offer by One97 Communications Ltd. (Paytm)
and it reserves the right to alter the terms or discontinue the offer at any time without
prior notice,Paytm may suspend any user’s ability to participate in the program at any
time for any reason at its discretion.
 Cancellation protect feature entitles the user to an enhanced refund policy on movie
ticket bookings through Paytm.
 Cancellation Protect feature is available only for a limited number of seats and on
select cinemas.
 All seat layouts are representative in nature, distance between rows & from screen can
differ from the actual.
 In case of any issues, the interpretation of Paytm will be considered final.

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GOLD TRANSFER / GOLD P2P TRANSFER

 Upon transfer of Gold from a Customer, if recipient Customer already has an existing
Gold Accumulation Plan Account (GAP) with relevant Gold seller ( MMTC-PAMP
for 24k 99.99% Purity Gold & Augmont for 24k 99.90% Purity Gold) , Gold will be
credited in such account, otherwise a new GAP account will be created for such
recipient Customer. Such Gold account would be created in recipient Customer name
as per recipient Customer details available with Paytm. Transfer is subject to profile
completion. Upon successful creation of account of recipient Customer, the
transferred Gold shall be credited to such account. GAP accounts are offered, created,
operated and maintained by MMTC-PAMP & Augmont. If Pin Code is already
provided in the GAP account then that will be used otherwise the new account would
assume a Pin Code – 122103 for MMTC-PAMP’s GAP account and 400003 for
Augmont’s GAP account. These are based on Gold seller’s location.

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ADVANTAGES OF USING PAYTM WALLET

PayTm is an ecommerce website that offers India’s largest mobile payment service
platform. It’s called “PayTm Wallet” and it has over 40 million users. This wallet has gained
a lot of popularity because it’s convenient, easy to use and offers excellent amount of
satisfaction to its users.

Are you eager to know more about the advantages of using PayTm wallet? If so, then here’s
list for 7 reasons why PayTm wallet is simply the best.

1. Varied Options: You can use the PayTm wallet for a number of things such as bill
payments, booking bus tickets, recharges, shopping, etc. Some of the popular websites that
are usually used by people with PayTm wallet are Zovi, Healthkart, Ola Cabs, Uber,
Makemytrip, Fab Furnish, HomeShop18, etc.

2. Money Transfer: You can use this wallet to send money to your loved ones and receive it
from them too. It’s quick and as safe as online banking so you can trust it without a doubt.
It’s also approved by Reserve Bank of India which ensures that it’s working as per the
financial regulations.

3. Best for “On the Move” Payments: You can use PayTm mobile website or the app to
pay bills or recharge when you are on the move. If you don’t have internet access, they
also allow you to pay via an SMS on 09880001234 or a call on 1800-1800-1234.One call
and you are saved from the hassle of the consequences of not paying a bill on time.

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4. Money Saving: The wallet also allows you to save your hard earned money by offering
various cashback schemes on a regular basis. These offers are totally trustworthy as
thousands of people use them every day.

5. Guaranteed Refunds: If for any reason, you are not satisfied with the PayTm wallet
services, you can get your money back within a few hours. You will have the option of not
even telling them why you were dissatisfied which gives you total control over your
money.
6. Expansive Services: Though the company is earning huge profits, it’s still focused on
making your experience better. They have recently tied up with DMRC to allow
customers to recharge their Delhi Metro Card via PayTm wallet only. This is a great
service that will be available soon and it will allow you travel as much as you like in Delhi
Metro. By using this option, the fare of the travel would be automatically deducted from
your PayTm balance. It will save you from frequently recharging a Metro card.

7. Offers more Convenience: The website is also working rigorously to expand your
payment routes. They recently liaised with Bank of Maharashtra and it now allows the
customers to use their debit card to top up their PayTm wallet. You can do it just by
walking into any one of over 1,800 ATMs across the country. They plan to tie up with
many other banks too

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DISADVANTAGES OF PAYTM ACCOUNT

1.Slow Server

Sometimes users find the Paytm server to be slow. Although the company is growing
fast and improving its facilities, a lot needs to be done to tackle the growing number of users.

2. Customer Support

There are still complaints about the customer support services of Paytm. The revert
time is quite long, and that annoys the users.

Overall, these were the major advantages and disadvantages of Paytm app; you can
experience its amazing features by installing in on your smartphone.

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LIST OF IMPORTANT SERVICES OFFERED BY PAYTM

 Recharge(Mobile/DTH/Metro), Bill Payment(Mobile/Electricity/Water/Gas),

 Shopping
 Flight ticket booking
 Credit card bill payment
 Hotel booking
 Insurance payment
 Callan
 Loan
 Bus ticket booking
 The gift card of third-party brands

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THE SCOPE FOR DIGITAL PAYMENTS IN INDIA – THE TOP 3

PLAYERS

According to a report by telecom equipment maker Ericsson, mobile subscribers in

India may touch 1.4bn by 2020. The India appendix of the Ericsson Mobility Report shows
key trends and forecasts on mobile traffic, subscriptions, and consumer behavior and
technology uptake in the country.

Looking at the massive number, can you imagine the number of opportunities we are
looking at, in terms of digital apps and payment apps? Experts suggest that the mCommerce
market in India is still in a nascent stage. However, mobile payments and mobile banking
have shown tremendous growth potential over the past few years. Online recharge has
become one of the most preferred options for the young Indian consumer bed. If anything can
be done on the go, it is sure to grab eyeballs. Speaking about digital payments, the recharge
market is growing at a fast pace as people prefer to recharge at their fingertips rather than
visiting a shop for a bill recharge. I’ll share a situation, I faced couple of days back. Mumbai
was hit by heavy rains on Thursday and Friday, disrupting transport, local commuting and
business on a big note. Being an avid blogger & a social media leech, I was somewhat left
paralyzed, not being able to recharge my internet pack as the stores were shut down. These
are the situations when apps like Paytm, Freecharge and Mobikwik step in. The payments and
refills can also sbe achieved by various means like internet banking or Debit Card or bank
card. There are many websites these days that also have integrated eCommerce into the
process to grow in the industry and carve out a niche for themselves. These websites/apps

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also offer Recharge Coupons for reductions, Cashbacks and plenty of offers for the
customers. There are more than a few mobile Recharge sites that provides safe recharge on
the go. Have a glance at the top 3 digital recharge options in India.

Paytm
Paytm has become synonymous with quick recharge. The company has made
tremendous progress since its inception in the year 2009. A brainchild of Vijay Shekhar
Sharma, offers Online Mobile Recharge, DTH Recharge, Electricity Bills, Data cards,
Landline Bills, Gas Bills, Add Money to Paytm Wallet, Send Money to Friends, Bus Tickets,
Coupons and more. Paytm’s mobile application is available on Android, IOS & Windows to
satiate your need of on the go payments.

Freecharge
Tere Papa ka naam Bambani hai, Ambani nahi. Other than dishing out those
amazingly humorous ads, this Mumbai based company founded by Kunal Shah has
successfully made it to the top league. The company was recently acquired by Snapdeal.
Starting as an online platform for recharge and bill payments, it soon followed the path of
mobile first strategy with its app for Android, iOS and Windows smartphones. Its motive is to
provide an easy platform to recharge mobiles prepaid, postpaid, data cards while shelling out
discount coupons for online shopping, restaurants, to make the overall recharge, free. And,
they have been achieving it with utmost precision. The platform also provides a credit wallet
to add cash along with turbo recharge experience.

MobiKwik
The slogan says “Mobile Wallet for Every Indian. Easiest way to Pay.” It started as a
wallet and has now moved into a recharge portal. Mobikwik allows you to add money from
your Debit Card, Credit Card Internet Banking and also through Cash Pay, a door step cash
collection service. It is a semi closed wallet authorized by the Reserve Bank of India. They
have tied up with various online websites like eBay, Bookmyshow, Dominos, Shopclues etc.
With affordability of smartphones set to drive the overall affordability of mobile broadband
in India, the scope of growth for digital payment will continue to witness an upswing in
coming years. The global Ericsson Mobility Report also stated that India added the most net

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mobile subscribers in the first quarter this year at 26 million. These stats surely suggest that
digital payment segment is set to become the next big thing in India.

HOW TO TRANSFER MONEY FROM PAYTM WALLET TO BANK

ACCOUNT USING PAYTM DESKTOP WEBSITE
1. Open Paytm.com website and login to your account
2. Roll the mouse cursor over your name at the top-right of the screen and click
on Paytm Wallet
3. In this window, select the Transfer to Bank option and type in the requisite details
4. Hit the Send Money button

PAYTM QR CODE: PAYMENT TO BANK ACCOUNT WITHOUT

CHARGES

Updated On November 4, 2018

Finally! there is a good news for Paytm Merchants thanks to the QR Code. Now the
merchants can get the Paytm payments to their bank account without any charges. The Paytm
has quietly done away with the bank account transfer charge for merchants. You would
know that there had been a bank account trasnfer charge. But due to the competition, the
Paytm was forced to make it 0% for the mechants. Now, it has made it more convenient.

What is New

The new Paytm QR code gives you the opportunity to directly credit all the payments
to your bank account. It means, there would not be a Paytm wallet in between. Thus, you are
not required to make any effort for the fund transfer from the bank account. This direct fund
transfer has become possible because of the UPI. The UPI is payment system to transfer
money from from one bank account to another bank account. It is an instant service and does
not charge any fees.

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How New System of QR Code Would Work

For direct bank account transfer, the merchants have to use the same QR code. You
may have been using the QR code to take payment at your shop. But there would be a change
for the customers. When a customer would scan the QR code of the merchant, it would see
three options for payment. These options would be Paytm Wallet, UPI or Debit/credit cards.
The customer can choose any of the options. The money would directly go to the bank
account of the merchant. You would know that UPI and Cards directly debit money from
your account. If you choose any of these two options, you are not required to transfer money
to the Paytm Wallet.

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CONCLUSION

There are always some advantage & the disadvantage of any product or service in the
market, but you have to identify the real value of it according to demand & smartness. Keep
in mind the security & usage policy to make life easy & secure, please read the complete list
of advantage & the disadvantage of using Paytm.

Keep in mind the security & usage policy to be safe from unusual charges or fraud & make
life smart with such a smart wallet

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REFERENCES

www.paytm.com

www.paytmwikipedia.com

www.how to use paytm customer care

www. QR code scanner – fastest or code reader online paytm.com

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