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    Starbucks Barista

    Uploaded by

    oscarjcalderonr
    This job summary provides an overview of the key responsibilities and requirements for a barista position at Starbucks. The barista is responsible for [1] providing excellent customer service and creating a positive customer experience, [2] preparing high-quality beverages and food items according to standards, and [3] maintaining a clean store environment. Additional duties include training new employees, ensuring safety procedures are followed, and contributing to a collaborative team culture. The ideal candidate must be able to learn quickly, take direction, build relationships, and remain composed under pressure. No prior experience is required for this role.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Starbucks Barista

    Uploaded by

    oscarjcalderonr
    830 views3 pages
    This job summary provides an overview of the key responsibilities and requirements for a barista position at Starbucks. The barista is responsible for [1] providing excellent customer service and creating a positive customer experience, [2] preparing high-quality beverages and food items according to standards, and [3] maintaining a clean store environment. Additional duties include training new employees, ensuring safety procedures are followed, and contributing to a collaborative team culture. The ideal candidate must be able to learn quickly, take direction, build relationships, and remain composed under pressure. No prior experience is required for this role.

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    Starbucks

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    This job summary provides an overview of the key responsibilities and requirements for a barista position at Starbucks. The barista is responsible for [1] providing excellent customer service and creating a positive customer experience, [2] preparing high-quality beverages and food items according to standards, and [3] maintaining a clean store environment. Additional duties include training new employees, ensuring safety procedures are followed, and contributing to a collaborative team culture. The ideal candidate must be able to learn quickly, take direction, build relationships, and remain composed under pressure. No prior experience is required for this role.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    830 views3 pages

    Starbucks Barista

    Uploaded by

    oscarjcalderonr
    This job summary provides an overview of the key responsibilities and requirements for a barista position at Starbucks. The barista is responsible for [1] providing excellent customer service and creating a positive customer experience, [2] preparing high-quality beverages and food items according to standards, and [3] maintaining a clean store environment. Additional duties include training new employees, ensuring safety procedures are followed, and contributing to a collaborative team culture. The ideal candidate must be able to learn quickly, take direction, build relationships, and remain composed under pressure. No prior experience is required for this role.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Job Description

    Job Group: Retail Store Support Job Number: 50000362

    Job Family: Operations FLSA: Nonexempt

    Job Subfamily: Retail Store Partners

    Job Location: United States, Canada

    Job Title: barista

    Job Summary and Mission


    This job contributes to Starbucks success by providing legendary customer service to
    all customers. This job creates the Starbucks Experience for our customers by
    providing customers with prompt service, quality beverages and products, and
    maintaining a clean and comfortable store environment. The incumbent is responsible
    for modeling and acting in accordance with Starbucks guiding principles.

    Summary of Key Responsibilities


    Responsibilities and essential job functions include but are not limited to the following:
    - Acts with integrity, honesty and knowledge that promote the culture, values and
    mission of Starbucks. Maintains a calm demeanor during periods of high volume or
    unusual events to keep store operating to standard and to set a positive example for
    the shift team.
    - Anticipates customer and store needs by constantly evaluating environment and
    customers for cues. Communicates information to manager so that the team can
    respond as necessary to create the Third Place environment during each shift.
    - Assists with new partner training by positively reinforcing successful performance and
    giving respectful and encouraging coaching as needed.
    - Contributes to positive team environment by recognizing alarms or changes in partner
    morale and performance and communicating them to the store manager.
    - Delivers legendary customer service to all customers by acting with a customer comes
    first attitude and connecting with the customer. Discovers and responds to customer
    needs.
    - Follows Starbucks operational policies and procedures, including those for cash
    handling and safety and security, to ensure the safety of all partners during each shift.
    - Maintains a clean and organized workspace so that partners can locate resources and
    product as needed.
    - Maintains regular and consistent attendance and punctuality.
    - Provides quality beverages, whole bean, and food products consistently for all
    customers by adhering to all recipe and presentation standards. Follows health, safety
    and sanitation guidelines for all products.

    1
    - Recognizes and reinforces individual and team accomplishments by using existing
    organizational methods.

    Summary of Experience
    - No previous experience required

    Required Knowledge, Skills and Abilities


    - Ability to learn quickly
    - Ability to understand and carry out oral and written instructions and request
    clarification when needed
    - Strong interpersonal skills
    - Ability to work as part of a team
    - Ability to build relationships

    Core Competencies
    Customer Focus
    - Delivers legendary service that meets and exceeds all customers' expectations
    Ethics and Integrity
    - Adheres to Starbucks values, beliefs and principles during good and bad times
    Composure
    - Remains calm, maintains perspective and responds in a professional manner when
    faced with tough situations
    Personal Learning
    - Takes personal responsibility for the continuous learning of new knowledge, skills and
    experiences
    Dealing with Ambiguity
    - Able to successfully function during times of uncertainty and changing priorities
    Decision-Making
    - Makes timely and quality decisions based on a mixture of analysis, wisdom,
    experience and judgment
    Interpersonal Savvy
    - Builds effective relationships with all people; up, down and sideways, inside and
    outside of Starbucks
    Results Oriented
    - Gets results and achieves goals

    Physical Requirements
    Proficiency Ratings Legend
    O = Occasional (up to 25% of time)
    F = Frequent (26%-74% of time)
    C = Constant (75% or more of time)
    Requirement Proficiency
    - Bending/Twisting: Continual,intermittent flexing or rotation of the wrist(s) and spine. F
    - Carrying: Moving an object, usually by holding it in hands or arms, or on shoulders. O - up to 40 lbs

    2
    - Climbing: Ascending or descending ladders, stairs, ramps, poles, and the like, using
    O
    feet and legs, and hands and arms.
    C - Bar
    - Computer: Usage or other special equipment operated. equipment/POS
    Register
    - Handling: Seizing, holding, grasping, turning, or otherwise performing precision work C - Around bar
    with hand or hands. area
    - Hearing: Receiving detailed information through oral communication. C
    - Kneeling: Bending legs at knees to come to rest on knee(s). F
    - Lifting: Raising or lowering an object from one level to another using hands, arms and
    O - up to 40 lbs
    shoulders, back and legs.
    - Pushing/Pulling: Exerting force upon an object so that the object moves away from or
    O - up to 40 lbs
    toward the force.
    C - Around bar
    - Reaching: Extending hand(s) and arm(s) in any direction.
    area
    - Sitting: Remaining in the normal seated position. O
    - Standing/Walking: Remaining on one's feet in an upright position at a workstation or C - Up to 90% of
    moving about a work area. the time
    - Stooping: Bending body downward and forward by bending spine at the wais F
    - Talking: Expressing or exchanging ideas by means of the spoken word. C
    - Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities
    O
    in intensity or quality of flavors and/or odors.
    - Vision: Clarity of vision at near and/or far distances. C
    All Starbucks Job Descriptions are confidential and proprietary, and are to be handled in accordance
    with the Starbucks Standards of Business Conduct. Accordingly, job descriptions cannot be shared
    with individuals outside of the company without the written permission of the director Compensation,
    Starbucks Coffee Company.

    Job Description Effective Date: 05/25/2006

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