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Call Center Script 4

The agent calls Mr. Rohan Sharma to pitch a new calling card from Reliance Infocomm. The calling card offers free Reliance to Reliance calls 24 hours a day and local calls for 45 paise per minute. All STD calls are Rs. 1 per minute. The customer can get an additional free card if purchasing today. The agent ensures the customer that all local calls are 45 paise and addresses his concern about already having two other connections. The customer agrees to provide documentation like a ration card, driving license or PAN card for verification and the agent will send an executive to collect the documents and deliver the SIM the next day at 11 am.

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1K views

Call Center Script 4

The agent calls Mr. Rohan Sharma to pitch a new calling card from Reliance Infocomm. The calling card offers free Reliance to Reliance calls 24 hours a day and local calls for 45 paise per minute. All STD calls are Rs. 1 per minute. The customer can get an additional free card if purchasing today. The agent ensures the customer that all local calls are 45 paise and addresses his concern about already having two other connections. The customer agrees to provide documentation like a ration card, driving license or PAN card for verification and the agent will send an executive to collect the documents and deliver the SIM the next day at 11 am.

Uploaded by

api-247871582
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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A SALES CALL

Agent: am I speaking with Mr. Rohan Sharma.

Customer: yes or no.


Then we have to ask may I know whom I am speaking with?

Agent: good morning sir! I am Anusha calling from Reliance Infocomm. Our
company has launched a very attractive calling card. Can I just take 5
minutes of your precious time to explain it to you?

Customer: ok. Go ahead.

Agent: Thanks you sir, As I was telling you about the calling card which
comes with free reliance to reliance calling 24 hrs. And other local calls cost
you just 45 paise per minute. All STD calls are fixed at rs 1 per minute. And all
this come s for just rs 250 a month. This is not all sir. We have a scheme
running if you buy the card today itself then yuou would be getting an add on
card absolutely free.

Customer: are you sure all local calls are for 45 paisa only?

Agent: yes Sir I’m 100% sure.

Customer: But I already have two connections. What is the use of third one.

Agent: sir, now a days people keep 4-5 Sims and according to there usage
and benefits they keep on switching to other Sims. And this sim is also very
cheap and call rates are very less. You are getting the best deal sir.

Customer: ok. What do I have to do?

Agent: sir you just have to give a copy of ration card or your driving
license. Or pan card. And two photos of yours.

Customer: ok I have all these things ready.

Agent: Thank you sir. Our agent will come to your place tomorrow and collect all
the documents from and deliver the sim to you. May I know the convenient
time when you would be Available?

Customer: Ok, send your executive at 11 am tomorrow.

Agent: Ok, sir. Thank you very much. Have a nice day.

Customer: You’re welcome. You too have a nice day. Bye.

Agent: bye.

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