Alcatel OmniPCX Office

Alcatel 4028/4029
First
 User manual
How

Introduction How to use this guide

Thank you for choosing a 4028/4029 telephone manufactured by Alcatel.

Your 4028 (IP) or 4029 (digital) terminal has a new ergonomic layout for more effective communication. • Actions • Keypad
c ef

„ A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program Lift the receiver. 2ab
jkl
3d
6
mno
Numeric keypad.
5

your telephone,
Hang up. Alphabetic keypad.
„ a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section,
2 Specific key on numeric keypad.
„ communication is even more convenient using the audio keys (loudspeaker, hands free),

„ using the convenient alphabetic keypad, you can call your correspondents by name.
• Navigator

Move the navigation key up, down, to the left or to the right.

To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return
to the telephone screens.

• Display and display keys • Audio keys

Smith John Loudspeaker,
Partial view of display.
hands free.

… Display key. Adjustment “reduce”.

Adjustment “increase”.

• Programmable keys and icons • Other fixed keys

Line key. Fixed key.

Icon corresponding to key. MENU key.

Voice mail access key.

• Other symbols used

Means that the function is accessible from the Menu page.

Means that the function is accessible from the Perso page.

Means that the function is accessible from the Info page.

Means that the function is subject to programming. If necessary, contact your installer.
These symbols can be supplemented by small icons or text.

3
How
 Contents
Toc

Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6

5. Keep in touch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
1. Description of the screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7 5.1 Selecting calls to be diverted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
1.1 Welcome screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7 5.2 Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . . p.20
1.2 Call management screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8 5.3 Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
1.3 Application screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8 5.4 When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
5.5 Activate/disable the personal assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
2. Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
5.6 Personal assistant: reaching you with one number only . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
2.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
5.7 Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
2.2 Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
5.8 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p.21
2.3 Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
5.9 Applying a selective diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
2.4 Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . p.10
5.10 Diverting all group calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
2.5 Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . p.10
5.11 Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
2.6 Make calls via your programmed call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
5.12 Cancelling a specific diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
2.7 Calling from the common directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
5.13 Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
2.8 Filtering calls using the voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
5.14 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
2.9 Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
5.15 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
2.10 Requesting automatic callback if internal number is busy . . . . . . . . . . . . . . . . . . . . . . . . . p.11
5.16 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
2.11 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
5.17 Message notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
2.12 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
2.13 Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12 6. Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
6.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
3. During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
6.2 Finding out the cost of an outside call made for an internal user from your terminal . . . p.24
3.1 Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.2 Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13 7. Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
3.3 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13 7.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
3.4 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14 7.2 Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
3.5 Three-way conference with internal and/or external correspondents (conference). . . . p.14 7.3 Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
3.6 Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14 7.4 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
3.7 Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15 7.5 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
3.8 Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15 7.6 Selecting the welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
3.9 Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15 7.7 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
3.10 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15 7.8 Programming direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
4. 7.9 Programming direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
7.10 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
4.1 Receiving supervised call ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
7.11 Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
4.2 Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
7.12 Broadcasting background music on your loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
4.3 Manager/secretary filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
7.13 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
4.4 Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
7.14 Configuring the audio jack of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.28
4.5 Answering briefly in place of the operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
7.15 Activating/deactivating "forced headset" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.28
4.6 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.7 Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17 Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.29
4.8 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.9 Calling a correspondent on his/her loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.10 Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.11 Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.12 Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . . p.19
4.13 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p.19

5
 Getting to know your telephone „ Display and display keys
Contains several lines and pages providing information on calls and the functions accessible via the 6 keys associated with the words on the
screen.
Telephone

„ Indicator light Transfer icon: pressing the key next to this icon allows you to program or change the transfer function.
Adjust the tilt of the screen • Flashing green: incoming call.
• Flashing orange: alarm. Headset connected. Appointment programmed.
Handset
Silent mode activated. Telephone locked.

Display keys: pressing a display key activates the function shown associated with it on the screen.

„ Navigation

OK key: used to validate your choices and options while programming or configuring.

Left-right navigator: used to move from one page to another.

Up-down navigator: used to scroll through the content of a page.

Back/Exit key: to return to previous menu (short press) or return to first screen (long press) ; during a conversation,
provides access to welcome screens (Menu, Info, ...) and to return to the conversation icon screens.

„ Welcome screens

Menu page: contains all functions and applications accessible via the keys associated with
the words on the screen.

Alcatel 4028
Perso page: contains call line keys (allowing supervision of calls) and programmable call
keys.
Info page: contains information on the telephone and the status of its functions: name, telephone number, number of messages, acti-
vation of transfer function, appointment reminder, etc.

Socket for connecting headphones or a

Hands-free / Loudspeaker unit Alphabetic keypad „ Call display
Call in progress or outgoing call.
Incoming call.
„ Audio keys
Hang-up key:; to terminate a call.

Hands-free/Loudspeaker Key:to make or answer a call without lifting the receiver.

• Lit in hands-free mode or headset mode (short press).
Call on hold*.
• Flashing in loudspeaker mode (long press).

Intercom/Mute key:
• During a conversation: press this key so that your correspondent can no longer hear you.
• Terminal idle: press this key to answer calls automatically without picking up the receiver.

If you get two calls at the same time, you can switch from one call Left-right navigator: used to check calls.
To adjust the loudspeaker or handset volume up or down to the other by pressing the display key associated with each call.

„ Extension unit „ Function keys and programmable keys

Guide key: used to obtain information on functions of the 'menu' page and to program key of the 'perso' page.
An extension unit can be fitted to your telephone. This provides additional keys which
can be configured as function keys, line keys, call keys etc. Messaging key to access various mail services:
To affix labels: push the holding strip of the unit backwards to you and lift it. Install if the key flashes, a new voice message or a new text message has been received.
the label under the keypad, in the housing designed for, and place the keypad back
into position. 'Redial' key: to access the 'Redial' function.

Programmable key (F1 and F2 keys):

6 Lit when the function associated with the key is activated.
 1 Description of the screens
Other

„ Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator
is used to access all the direct call keys (apart from those displayed by default). Direct call keys are programmed or
1.1 Welcome screens modified via the Information key.

Menu page Perso page Info page

Time and status icon

Date

Call forwarding icon

Stationary: no forwarding
activated.
Rotating: forwarding activa-
ted

Scroll bar: shows „ Info page: contains information on the telephone and the status of its functions: name, telephone number, number of
the position on a messages, activation of transfer function, appointment reminder, etc.
page

Displays the content of the

page selected

„ Menu page: contains all functions and applications accessible via the keys associated with the words on the screen.
From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment,
lock the terminal, define the default page displayed, configure voice mail, and access telephone functions such as calling
back one of the last 10 numbers or intercepting calls.

Left-right navigator:
used to move from one page to another.

Up-down navigator:
used to scroll through the content of a page.

7
 1 Description of the screens

1.2 Call management screen 1.3 Application screen

Date Incoming call icon Time and status icon Date Application name

Time and
status icon

Call holding icon Call in progress icon

Application
Incoming call presenta- screen
tion screen. This screen is
temporarily displayed when a Events screen
call arrives and shows the
name and/or number of the
Pop-up display of caller.
functions accessi-
ble while the call is
taking place

„ Application screen: displays information relevant to programming or configuring the telephone.

„ Events screen: displays events connected to the programming or configuration operations in progress,
confirmation, rejection, error, etc.
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call).
When a call is in progress, use the left-right navigator to look at held or incoming calls.

Use the up-down navigator to display the functions accessible. These functions (transfer, conference, etc.) are
directly related to the status of the call consulted. For example, the transfer function will not be available
between a call in progress or a held call and an incoming call.

Back/Exit key:
used to switch from a telephone screen to an application screen. For example, can be used while a call is in pro-
gress to look up a number, program an appointment reminder, etc.

Calls can also be managed from the Perso page.

While the call is in progress, press the Back/Exit key and display the Perso page.
Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller
of your choice by pressing the key associated with him.

8
 2 Using your telephone
Other

2.1 Making a call 2.2 Receiving a call

bc ef bc ef
2a 3d 2a 3d
o OR o OR OR OR
mn mn
jkl 6 jkl 6 Paul
5 5
is calling

dial directly lift the number lift the hands free press the key next to the
the number receiver required receiver 'incoming call' icon
for your call

bc ef
2.3 Using the telephone in 'Hands free' mode
2a 3d
o OR OR
mn
jkl 6
5
„ Terminal idle:
hands free number programmed line correspondent’
required key s name
you are in hands free
mode

Paul
in conversation press and terminate
during a conversation release your call
„ Call in progress:
To make an external call, dial the outside line access code before dialling your
correspondent's number. 9 is the default code for an outside line.

Paul
in conversation

For the operator, dial '0' (by default). during a press and release
conversation
• If the internal or outside number does not reply:
During a conversation, you can lift the receiver without terminating the call.
Interphon ¤Callback Text
OR OR

broadcast a message on request callback to a send a written

the loudspeaker of the busy terminal message
free terminal

OR

go to next screen

9
 2 Using your telephone
• If name is not OK:
Activating the loudspeaker during a conversation (receiver lifted) -
2.4 Loudspeaker 1stname
OR 0 OR

extend search in erase last letter show next name

the loudspeaker key flashes list entered
Paul
in conversation

during a activate loudspeaker

OR OR
conversation (long press)

show previous return to main menu

OR The key is no longer lit name

adjust volume deactivate loudspeaker

(7 levels) (long press)
2.6 Make calls via your programmed call keys

press and release the loudspeaker key to switch to hands free mode (light steady). 10:30
Helen
PERSO

access the find the correspondent call the chosen

'Perso' page you want to call from correspondent
2.5 Calling your correspondent by name (company directory)
the programmed call
keys

Dial by name
proposes a name followed by a corresponding
telephone number and sequence number in list
Paul
001/003 2.7 Calling from the common directory

first letters of Your terminal has access to a common directory of outside numbers.
your
correspondent’s
bc ef
name 2a 3d
o
mn
• If name is OK: 5
jkl 6

directory
OK number
make the call

10
 2 Using your telephone
„ Call back on the last 10 number dialled:

2.8 Filtering calls using the voice mailbox

10:30
RedialLst
OR menu
This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to
communicate with him.
'Redial' key reach the 'Menu'
• Activating call screening:
(long press) page

bc ef
2a 3d
jkl
mn
o Call
5 6

'voice mailbox enter your personal same key to stop listening and
select the No. in the call required number
screening' password deactivate the screening
last ten issued
programmed key
• When you receive a call:
2.10 Requesting automatic callback if internal number is busy
you hear the message left by your
Paul caller
is screened

name or number of hands free to take ¤Callback

internal number busy callback request acknowledged
the caller the call

• Cancelling callback request:

OR OR

×Callback cancellation of callback request

to stop listening only acknowledged

2.9 Redialling
2.11 Answering an internal call in intercom mode
„ Redialling the last number dialled (redial):
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected
directly in hands free mode. The screen shows the caller’s identity.
• To activate - Terminal idle:
last number redial

'Redial' corresponding LED lights up

key(short
press)

When your caller hangs up, intercom mode remains active.

• To deactivate - Terminal idle:

the corresponding LED goes out

11
 2 Using your telephone

2.12 Sending DTMF signals

During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a
remotely consulted answering machine.

¤MFcode
Paul
in conversation

during a to activate
conversation

The function is automatically cancelled when you hang up.

2.13 Mute, so that your correspondent cannot hear you

You can hear your correspondent but he/she cannot hear you:

The key lights up

Paul
in conversation

during a disable microphone

conversation

The key is no longer lit

resume the
conversation

12
 3 During a conversation
Other

3.1 Making a second call during a conversation 3.2 Answering a second call during a conversation

• A second correspondent is trying to call you:

f
New call ab
2
c
3 de

o
mn
Paul jkl 6
5
in conversation
Paul Paul
is calling
during a number of in conversation

conversation second during a name or no. of the caller

correspondent conversation displayed for 3 seconds

„ Answer call displayed:

RedialLst SpeedDial
OR OR
John
in conversation

Answer
select the no. in the to call a number in the the first call is on hold OR
John
last ten issued if your directory in conversation

telephone allows this line key for which the first call is on hold
operation icon is flashing
• Other methods for calling a second correspondent: • To return to your first caller and end the conversation in progress:
bc ef
2a 3d
jkl
mn
o Dial directly the number for your call.
5 6

OR OR
John Paul
Name of second correspondent. in conversation in conversation

key associated with the

- To access the 'Redial' function (short press).
- Call back on the last 10 number dialled (press and hold). 'incoming call' icon

Programmed line key.

• To cancel your second call and recover the first: 3.3 Switching between calls (Broker call)

During a conversation, a second call is on hold.

OR OR To accept the second call:
John Paul
in conversation in conversation

key associated with the

'incoming call' icon John Paul
in conversation in conversation

key associated your first call is placed on

with the hold
If you make an error, hang up: your telephone will ring and you will recover your first
call. 'incoming call'
icon

13
 3 During a conversation
„ After the conference, to leave your two correspondents talking together:

3.4 Transferring a call

×Conf Transfer

• To transfer your call to another number:

cancel the
ef
conference
bc
2a 3d
o
mn
Paul jkl 6 John
5
in conversation in conversation

during a no. of the 2nd the first call is on hold 3.6 Placing a call on hold (hold)
conversation terminal
• If the number receiving the transfer answers: • Exclusive hold:
During a conversation, you wish to place the call on hold and recover it later, on the same telephone.

Transfer
Hold
Paul Paul
in conversation on hold

You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described
during a your call is placed on hold
above. conversation
• Recover the call on hold:

Transfer between two outside calls is not generally possible (depends on country
concerned and system configuration).
Paul Paul
on hold in conversation

key associated with the

Three-way conference with internal and/or external correspondents 'incoming call' icon
3.5 (conference)
• Common hold (subject to programming):
To recover your call on any telephone in your system.
„ During a conversation, a second call is on hold:
Hold
Paul Paul
¤Confer in conversation on hold
John
in conversation during a your call is placed on hold
select the 'conference' conversation
function Recover the call on hold from any telephone:
„ Cancel conference and return to first correspondent (if conference is active):

Paul
×Conf in conversation

key associated with

the 'incoming call'
„ Hang up on all correspondent (if conference is active):
icon

14
 3 During a conversation

3.7 Placing an outside call on hold (parking) 3.9 Store a number

You can place an outside call on hold and recover the call on another telephone: During a call, to save the number onto a call key:

Park SaveToRep
Paul Paul
in conversation in conversation

during a during a
conversation conversation
• To recover the parked call:
----------
ef
Pickup Unpark 2a
bc
3d
o
mn
jkl 6
5
press a call key on enter the name of apply
number of the Perso page your
telephone from correspondent
which call was
parked
3.10 Adjust audio volume
If the parked call is not recovered within a preset time (default value 1 min 30), it is
transferred to the operator. During a call, to adjust the volume level of the loudspeaker or receiver:

OR
3.8 Intrusion into an internal conversation Paul
in conversation

during a Adjust audio volume

Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call:
conversation

¤Intrus ×Intrus

same key to exit

• Protection against intrusion:

bc ef
2a 3d
o
mn
jkl 6
5

'protection of a enter the number

call' programmed key

Protection is cancelled when you hang up.

15
 4 Sharing
Other

4.1 Receiving supervised call ringing 4.4 Call pick-up

To receive the special ringing for calls to another number: You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
• If the telephone ringing is in your own pick-up group:

“Supervised call same key to cancel

ringing” programmed 'group call pick-up'
key programmed key
• If the telephone ringing is not in your pick-up group:

4.2 Answering the general bell

10:30 ef
Pickup Set 2a
bc
3d
menu jkl 6
mn
o

5
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:
reach the 'Menu' number of
10:30
Pickup GenBell page telephone
menu ringing

reach the 'Menu' ef

bc
2a 3d
page OR
mn
o
jkl 6
5

'telephone call pick-up' number of

4.3 Manager/secretary filtering programmed key telephone ringing

System configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more
secretaries. The system can be configured to prevent call pick-up on certain telephones.
• From the manager’s or secretary’s telephone:

incoming calls are filtered by a chosen person

(secretary, etc.)

“Filter”
programmed key

same key to cancel

Filtering is indicated on the manager’s telephone by the icon corresponding to the

“filtering” programmed key.

16
 4 Sharing

4.5 Answering briefly in place of the operator 4.7 Calling an internal correspondent on his/her pager

Outside calls to the operator will ring on your telephone and you can answer the call: The number called does not answer and you know that the person called has a pager:

your telephone will ring at the

same time as the switchboard Paul
is alerted

“Operator same key to your 'page' programmed

help” cancel correspondent key
programmed key does not reply
• Calls to the switchboard:

paging in progress is displayed

calls to the switchboard will ring on
your telephone

“Operator help”
programmed key
Your correspondent can answer from any telephone in the system.

4.6 Hunting groups

• Hunting group call: Answering a call on your pager

Certain numbers can form a hunting group and can be called by dialling the group number. 4.8

A call on your pager can be answered from any telephone within the system.
bc ef
2a 3d
o
mn
jkl 6
5
bc ef
2a 3d
your pager beeps
no. of group to be called 5
jkl 6
mn
o

• Temporary exit from your hunting group/Return into your group:

'answer page' your group
programmed key number
bc ef
2a 3d
o
mn
jkl 6
5

4.9 Calling a correspondent on his/her loudspeaker

'exit group' your group number
programmed key
Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone:

Belonging to a group does not affect the management of direct calls. A specific
telephone within a group can always be called by using its own number. Interphon
Paul
is alerted

your
correspondent
does not reply

you are connected to the loudspeaker on your correspondent’s

phone (if he/she has the hands free function)

17
 4 Sharing

4.10 Sending a written message to an internal correspondent 4.11 Send a voice message copy

ef
Text 2a
bc
3d Voice 2a
bc
3d
ef
display number of new and Consult
o OR o
mn
5
jkl 6 jkl 6
mn old messages
5

number to be enter the first letters of personal code

called the name
• Predefined message: ef
Sendcopy 2a
bc
3d
o OR
mn
jkl 6
5
Text Mail
Call me back
Gotomsg
OR
01/27 select message to number to be correspondent’s
copy by called name
first message in list select the enter the no. of apply your choice consecutive
(27) message to be the message to be presses
sent sent (01 to 27)
Sendmsg Record
OR
Language

send message record a comment*

change language of apply your choice
message • * To record a comment:
• Personal message:
Voice mail Voice mail
Ready to record
Record
recording
Create

start recording the comment recording

create a temporary apply your choice
personal message
(alphabetic keypad) Stop Listen

• The 27 standard messages are shown below:

1 Call me back 15 Meeting on ___ (*) end of recording replay comment
2 Call me back tomorrow 16 Meeting on ___ at _:_ (*)
3 Call me back at _:_ (*) 17 Out for a while
4 Call back _____ (*) 18 Absent for the rest of the day Record
5 Call the attendant 19 Absent, back at _:_ (*) OR OR

6 Call the secretary 20 Absent, back on ___ at _:_ (*)

7 I will call back at _:_ (*) 21 On vacation, back on ___ (*) re-record a comment send message
8 Use paging 22 External meeting
9 Please fetch your fax 23 External meeting, back on ___ (*)
10 Please fetch your mail 24 I am in room nr __ (*)
11 Please cancel your forwarding 25 In a meeting - do not disturb
12 Visitors are waiting 26 At lunch
13 You are expected at reception 27 Indisposed
14 Meeting at _:_ (*) (*) Messages to be completed using numeric keypad

18
 4 Sharing

4.12 Sending a recorded message to a number / a distribution list

ef
Voice 2a
bc
3d Sendmsg
o
mn
jkl 6
5

personal code

bc ef
2a 3d Add
o OR
mn
jkl 6
5

correspondent’ correspondent’s name other correspondents apply

s no. or list no. or list name if necessary
(00 to 50) (00 to 50)

Voice mail
Ready to record
Record

start message recording

Voice mail
recording
Stop

recording end of recording apply

Listen Record
OR OR

replay message re-record a message apply

4.13 Broadcasting a message on the loudspeakers of a station group

A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:

bc ef
2a 3d
mn
o speak, you have 20 seconds OR
jkl 6
5

number of
broadcast
group

The message will only be broadcast on terminals not in use and which have a
loudspeaker.

19
 5 Keep in touch
Other

5.1 Selecting calls to be diverted 5.3 Diverting your calls to your voice message service

When a diversion is applied, you can select the types of call to be diverted: outside, internal, all.

Immed»VM
Forward
diversion is acknowledged
Ext/int
Div: Ext/Loc

select the type of Out/Int call type of call diverted

is displayed
5.4 When you return, consult recorded messages
Perso Assist:OFF
Choice
OR
Div: Ext / Loc The light indicates that messages have been received.

if the type of call is all calls ef

Voice 2a
bc
3d
not appropriate jkl
mn
o display number of new and old messages
5 6

Perso Assist:OFF Perso Assist:OFF personal code

OR
Div: Local Div: External

Consult display name of sender, with date, time and

internal or outside calls apply ranking of message

select message
5.2 Diverting calls to another number (immediate diversion)
Play Clear Call
The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.). OR OR

Immediat bc ef
RedialLst
listen to message erase message call back sender of
2a 3d
OR
5
jkl 6
mn
o
message

number to be
Sendcopy
called OR

SpeedDial
copy message
OR diversion is acknowledged

You can make calls, but only the destination number can call you.

20
 5 Keep in touch

5.5 Activate/disable the personal assistant 5.8 Forwarding your calls from the receiving terminal (“Follow me”)

You wish to receive your calls in your present location:

10:30 Settings
Use the “Follow me” function.
Settings Assistant
menu Assistant : OFF

ef
Follow-me 2a
bc
3d
reach the 'Menu' 5
jkl 6
mn
o

page
your extension
Settings number
ON/OFF Choice
Assistant : ON

bc ef
2a 3d
apply OR
mn
o diversion is acknowledged
jkl 6
5

'forward calls' your extension

5.6 Personal assistant: reaching you with one number only programmed key number

10:30
5.9 Applying a selective diversion
Settings Assistant Menu
menu
You can selectively divert calls, according to the caller’s identity:
reach the 'Menu' select type of
page diversion
diversion is acknowledged

InternNr ExternNr MobileNr

'selective
diversion'
dial number of a dial an outside line number dial number of your mobile programmed key
colleague or your or DECT
secretary
5.10 Diverting all group calls
Operator
You can divert all your group calls to another internal number:

activate/deactivate transfer apply

bc ef
to operator 2a 3d
mn
o diversion is acknowledged
jkl 6
5

Diverting calls to your pager 'divert group number receiving

5.7
calls' programmed diversion
key
Callers will thus be able to contact you while you are moving around the company:

Topaging
OR diversion is acknowledged

'divert to pager'
programmed key 21
 5 Keep in touch

5.11 Cancelling all diversions 5.14 Do not disturb

You can make your terminal temporarily unavailable for all calls.

Cancfwd programme another type of

OR OR
diversion
DND
OR diversion is acknowledged
'cancel all diversions'
programmed key 'do not disturb'
programmed key

5.12 Cancelling a specific diversion

Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their
sets when they try to call.

programmed key corresponding to type of diversion

(group or selective)

5.15 Leaving a recorded message for internal callers

You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
5.13 Diverting calls when your line is busy (divert if busy)

Callers can be diverted to another telephone if you are already on the line. Textansw

ef
Onbusy 2a
bc
3d
o diversion is acknowledged
• Predefined message:
mn
jkl 6
5

number
Text Mail
receiving Call me back
Gotomsg
OR
01/27
diversion

first message in list select the enter the no. of apply your choice
ef
OR 2a
bc
3d (27) message to be the message to be
o
mn
jkl
5 6 sent sent (01 to 27)
'divert if busy' number
programmed key receiving Language
diversion

change language of apply your choice

message
• Personal message:

Create

create a temporary apply your choice

personal message
(alphabetic keypad)

22
 5 Keep in touch
• The 27 standard messages are shown below:
1 Call me back 15 Meeting on ___ (*)
2 Call me back tomorrow 16 Meeting on ___ at _:_ (*) 5.17 Message notification
3 Call me back at _:_ (*) 17 Out for a while
4 Call back _____ (*) 18 Absent for the rest of the day
5 Call the attendant 19 Absent, back at _:_ (*) A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification
6 Call the secretary 20 Absent, back on ___ at _:_ (*) of the message on another telephone.
7 I will call back at _:_ (*) 21 On vacation, back on ___ (*)
8 Use paging 22 External meeting 10:30
Settings Notify
9 Please fetch your fax 23 External meeting, back on ___ (*) menu
10 Please fetch your mail 24 I am in room nr __ (*)
11 Please cancel your forwarding 25 In a meeting - do not disturb
reach the 'Menu'
12 Visitors are waiting 26 At lunch
13 You are expected at reception 27 Indisposed
page
14 Meeting at _:_ (*) (*) Messages to be completed using numeric keypad • Activate/deactivate message notification:

ON/OFF Choice
5.16 Consulting written messages
press consecutively to apply
The light indicates that messages have been received.
activate/deactivate
• to pause recording
Messaging
Voice mail: 0
Text displays the sender's
Text mails: 2 message on the screen
ef
Number 2a
bc
3d
o
mn
jkl 6
number of messages 5

received
enter the number apply
• Change the time slot:
Readmore Displays the rest of the message and
The time slot during which notification is activated can be changed.
the date and time it was left

ef
Schedule 2a
bc
3d
o
mn
jkl 6
5

Next message. change times apply

Previous message.

Clear Erase message.

Call Call back sender of message.

Sendmsg Sending a written message to an internal correspondent.

SaveToRep Save the sender's number in your directory.

Terminate consultation.

23
 6 Managing your charges
• At the end of the call, you are called back and you can:
Other

6.1 Charging your calls directly to business accounts 1. Read information concerning call (cost, duration, number of units...).

OK name of internal user and cost of

You can charge the cost of your outside calls to business account numbers. call

bc ef bc ef
2a 3d 2a 3d
jkl 6
mn
o
jkl
mn
o 2. Print a charge ticket. 3. Terminate consultation.
5 5 6

“Business enter the number password for this enter number for Print OK

account code” of the terminal to internal telephone correspondent

programmed key receive the
message
• Adding or changing a business code during a call:

“Business account code during call” programmed key

Finding out the cost of an outside call made for an internal user from
6.2 your terminal

the call is placed on hold

Paul
in conversation

during an internal programmed key 'Meter

conversation Total Recall'

bc ef
2a 3d Transfer
o
mn
jkl 6
5

outside transfer call to your

number correspondent on hold
called

24
 7 Programming your telephone
Other

7.1 Initializing your voice mailbox 7.3 Modifying your personal code

Your personal code is used to access your voice mailbox and to lock your telephone.
enter your personal code then record
light flashes your name according to voice guide
instructions 10:30
Settings My options Password
menu

reach the 'Menu'

page
Your personal code is used to access your voice mailbox and to lock your telephone.

bc ef bc ef
2a 3d 2a 3d
o o
mn mn
jkl 6 jkl 6
5 5

old code new code

7.2 Customising your voice greeting
(4 digits) (4 digits)

You can replace the greeting message by a personal message.

As long as your voice mailbox has not been initialized, personal code is 1515.
10:30
Settings Mailbox Persomsg
menu

reach the 'Menu'

page 7.4 Configuring the telephone ringer

Voice mail Voice mail

Ready to record
Record
recording
10:30
Settings My Phone Ringing
menu
to start recording recording
reach the 'Menu'
page
Stop Pause Default
OR OR
T Choose the tune:

end of recording to pause recording to return to the default apply

message
Melody

Select the melody of your apply your choice

choice (16 tunes)
T Adjusting the ringer volume:

Volume

select the volume of your choice apply your choice

(12 levels)

25
 7 Programming your telephone
T Activate/deactivate silent mode:

7.6 Selecting the welcome page

Silent On Off

This function is used to choose the page displayed by default on the telephone.
to activate to deactivate apply your choice
10:30
Settings My options Homepage
T Activate/disable meeting mode (progressive ringing): menu

Progress. On Off

Choice
to activate to deactivate apply your choice
T Activate/deactivate discreet ring mode: select the default page apply your choice
(consecutive presses)

Beeps On Off
7.7 Selecting language
to activate to deactivate apply your choice

T Adjust ringer volume while a call arrives: 10:30

Settings My options
menu

reach the 'Menu'

Paul
is calling
page
your telephone adjusting the ringer
rings volume Language Choice

7.5 Adjusting screen brightness select the language of your apply your choice
choice

10:30
Settings My Phone Contrast 7.8 Programming direct call keys (Perso page:)
menu

reach the 'Menu'

page Name

Screen Keys press a call key on the enter the name

OR
Perso page
increase or reduce the brightness of the
screen or keys (of the extension unit) by Number 2a
bc
3d
ef

o
mn
pressing consecutively on the corresponding 5
jkl 6

keys
enter the number

26
 7 Programming your telephone
• To cancel your reminder request:

7.9 Programming direct call keys (F1 and F2 keys) 10:30

Appointmt Choice Clear
menu

reach the 'Menu' select the type of

Name
page appointment
(temporary or
press a programmable enter the name permanent)
key (F1 or F2)

7.11 Identify the terminal you are on

ef
Number 2a
bc
3d
o
mn
jkl 6
5
The number of your telephone is displayed on the 'Info' page.
enter the number
Access the Info page using the navigator.

7.10 Programming an appointment reminder

You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
7.12 Broadcasting background music on your loudspeaker
10:30
Appointmt Choice You can broadcast background music on the loudspeaker of your telephone (depending on configuration):
menu

reach the 'Menu' select the type of when telephone is not in use,
page appointment (temporary background music is played
or permanent)
(Long press)
bc ef
2a 3d
o
mn
5
jkl 6 same key to cancel (Long
press)
enter time of apply the
appointment appointment
time
• At the programmed time, your telephone rings:
The music stops when a call is made or received and starts again when you hang up.

7.13 Lock / unlock your telephone

If you are in conversation, the display flashes and an audio tone is generated. After
three calls without reply, a temporary request is cancelled but a permanent request
remains in memory. 10:30
Lock 2a
bc
3d
ef
your telephone is
If your calls are diverted to another terminal, the diversion is not applied to the menu jkl 6
mn
o
locked/unlocked
reminder call. 5

reach the 'Menu' depending the displayed

page informations, enter your
password or confirm
27
 7 Programming your telephone

7.14 Configuring the audio jack of your telephone

By default, the audio jack of your telephone can be used to connect a headset, hands free kit or loudspeaker.

10:30
Settings My Phone Jack
menu

reach the 'Menu'

page

Headset Handsfree Ldspeaker

OR OR

7.15 Activating/deactivating 'forced headset' mode

'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver.

10:30
Settings My Phone FcedHead
menu

reach the 'Menu'

page

On Off
OR

activating/deactivating 'forced headset' mode

28
 Guarantee and clauses
howtoc

Independently of the legal warranty that covers this appliance, it is guaranteed

for 1 year, parts and labour, counting from the date indicated on your invoice.
The invoice will be demanded if making a claim under the warranty. The
warranty does not however apply in the following cases: in the event of use
that does not comply with the instructions given in this user’s manual, faults or
damage caused by natural wear, damage resulting from a cause external to the
appliance (e.g. impact, fall, exposure to dampness, etc.), noncompliant
installation or modifications or repairs carried out by people who are not
approved by the manufacturer or retailer.

Warning: never place your telephone in contact with water. To clean your
telephone, you may however use a damp soft cloth. Never use solvents
(trichlorethylene, acetone, etc.) which may damage the plastic parts of your
telephone. Never spray it with cleaning products.
Earpiece may retain magnetic objects.

The wording is not contractual and may be subject to change. Some functions
of your telephone are controlled by a software key and the configuration of
the unit.

Declaration of compliance
EC: We, Alcatel Business Systems, hereby declare that we assume the Alcatel
4028/4029 product to be compliant with the essential requirements of
Directive 1999/5/CE of the European Parliament and Council. A copy of the
original of this declaration of compliance can be obtained from your installer.

Alcatel Business Systems, in keeping with its policy of constant product

improvement for the customer, reserves the right to modify product
specifications without prior notice. Copyright © Alcatel Business Systems.
2005. All rights reserved.

MU19003BSAA-O400ed01-0705

29