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Support Project Project

After a successful SAP implementation project, the support project provides ongoing support to address any errors, changes, or information requests from end users. The support team uses tools like ServiceNow, BMC Remedy, Solution Manager, and Radix to resolve issues, assist with month and year-end activities, configure new requirements, maintain documentation, and suggest process improvements.

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surendra
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135 views

Support Project Project

After a successful SAP implementation project, the support project provides ongoing support to address any errors, changes, or information requests from end users. The support team uses tools like ServiceNow, BMC Remedy, Solution Manager, and Radix to resolve issues, assist with month and year-end activities, configure new requirements, maintain documentation, and suggest process improvements.

Uploaded by

surendra
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SUPPORT PROJECT

1. How Support Project process will happen….???


 Once production has been done in implementation project. When client end-users start working
on sap suppose if client end-user has got any errors/ if they required any changes on
implementation or service requests or any information then they will contact with SAP support.
 After implementing the SAP successfully for the client business requirement we have to provide
the continuous support to the client for maintaining to the day to day business transactions.
2. What are the Supporting tools we are using….??
 Service Now
 BMC Remedy
 Solution Manager
 Radix

3. What are the day to day activities we are using…..?


 Issue resolution
 Provide assistance to the user for month end & year end activities.
 Configuring the new activities to the existing system as when required.
 Keep maintain documentations for all the changes done in the system.
 Provide process improvement suggestions.

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