Installation & Maintenance Guidance

By Yahsat Field Ops

1 www.Yahsat.ae 12/23/2014 V2
 Versions Tracking:

Rev# Amendment Date Approved By

2 DAPT Bypass 01/12/2014 Abdalla Al Zarouni
3 Adding General Awareness section, adding 28/12/2014 Abdalla Al Zarouni
Installation & commissioning process

2 www.Yahsat.ae
 Introduction:
This Guidance is designed to provide an overview of How to install and
maintain Yahclick Terminals. The instructions and advises explained in each
section will contribute in achieving and maintaining high performing sites.

The Guidance consist of three main sections:

• Installation & Commissioning

• Maintenance & Troubleshooting
• General Awareness

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Main Menu
• Installation & Commissioning
• IRS
• SLVT
• Site Survey
• Dual IFL Commissioning Steps:
• SBC File Upload
• Pointing Antenna /DAPT2
• Force Range
• Single IFL Commissioning Steps
• Modem Swap
• OVT:
• OVT History
• OVT- Local Sites
• SHP

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Main Menu
• Maintenance & Troubleshooting • General Awareness:
• CPE Faulty Policy & Procedure • NOC Support
• How to address “CRC Error %"
• CPE Faulty Process fails OVT
• Golden Setup • In route Features
• Updating Fallback Software • Tips
• Unable to access SCC • End User Portal
• Unable to connect to Internet • Escalation Sheet

• Troubleshooting:
• Reset Factory
• TRIA/Modem Connectivity
• RX/TX Code Explanation
• Connectivity Testing

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Installation & Commissioning

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 Order life cycle:
SP Schedule and Perform Installs (YFO-CP-002)

Dependent on SP internal business processes, this

step may be carried out by the Care Agent, Field Ops
Manager or the Installer.
Order Agent

Customer Schedule Install with

Enter Order in
Location within customer and complete Area Not
Order Management Process Order
Beam Coverage? Yes Customer Notes with serviceable
System
provisional install date

No
SP Field Ops Manager

Search for all Unassigned Identify the Service

Access Service Allocate to Installer/ IRS form
Daily review of Service Orders Orders which have not
Order Search in the subcontractor (Print IRS (Installation Portal)
Service Orders (Unassigned = Not been allocated to an
Installer Portal and pass to Installer)
Commissioned) installer

Status of SO will become Installed/

Repaired and the installer ID will be
IRS will include the recorded and viewable in the Service
provisional install date if Order
SP Installer

captured by the order agent

Contact customer
Run SLVT & Obtain Conduct Site Install at Obtain OVT Sign
Receive IRS to confirm install End
Hardware Survey Customer Site Off Code
date

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Standard Yahclick Installation Tools
DAPT (Digital Antenna Pointing Tool included in toolkit)

- This is used during pointing to

ensure that the dish is properly pointed to the center of the
beam signal.

- The DAPT logs latitude and longitude measurements to

validate they are within parameters.

P.S. this is the new DAPT (DAPT2). It is compatible for both

single and duel IFL.

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Squinters (included in toolkit)
- These are also used in conjunction
with the DAPT to ensure that the
dish is properly pointed to the
center of the beam

- When used properly the squinters

force the installer to accurately
point the dish precisely to the
center of the beam

Squinter type D
Single IFL Terminals 0.74 m,
0.98 m, 1.2 m antennas
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The following (consumable) items are supplied
with each CPE
These Consumable items will be included with each CPE set:

RG6 Connectors 10 feet Mocap ® tape Panduit® Tie wraps

• 10 connectors will be included, typically 8 are needed in each install.

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The following (consumable) items are supplied
with each CPE
These Consumable items will be included with each CPE set:

Ground Wire 14AWG solid High Freq Dual Ground Block Silicon Sealant

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Some items to be supplied by SP

7/16” & ½” inch wrenches RG6 Cable Stripper

Reusable cable (to connect to

RG6 Compression Tool DAPT) included in installation kit

* Please note that using these tools is enforced in order to

complete a good installation with no errors. Using unreliable tools
might look fine but can cause serious problems for the terminal !
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Installation Reference Sheet ● Referred to as IRS
- IRS can be found in Installation portal and has important
information for commissioning sites. ● SAN and PIN are used to
activate service during
installation

● SAN and Service Order

Number (FSO) are required
to perform an OVT test

● Customer Information will

provide the hardware type
and Lat/Long parameters
needed for site installation

● Installers are required to run

SLVT prior to site visit to
confirm installation location
and customer hardware

HUGHES PROPRIETARY
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SLVT
• Site Location Validation Tool will recommend the Antenna and Radio power to be used for
the co-ordinates entered.
• Always commission site with actual GPS co-ordinates taken next to antenna location.
• Make sure screen plots are taking for the SLVT location before moving to the site and
verify if this is correct with actual site.

• Orders created with inaccurate co-ordinates may cause degradation of Quality-of-service

due to wrong antenna installation.

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 SLVT
• Login to Installation Portal and enter the SAN #

Click On SLVT
Icon

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SLVT
• Enter the exact Lat & Long in the field below, click Locate and then click Submit.

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SLVT
• SLVT will generate a table with Beam ID, Availability (%), recommended Antenna
size and Radio power. Select from the option below and click Confirmation.

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Installation & Commissioning Process

Antenna Open SCC &

IRS Pre-visit Site Survey Mount Selection Commissioning DAPT Process
Assembly Upload SBC file

· Confirm modem is operational · Check Grounding point

· Connect Modem to your · Start commissioning · Connect DAPT
Refer to “Faulty CPE- & access Modem page (SCC) · Choose Terminal location Yahclick’s Antenna
· Enter Coordination · Without squinter, Peak Signal
YFO-TRS-001” · Make sure you have : · Confirm Line of Site Antenna Mount Installation Guide laptop
· Enter URL in Browser · Select Beam · Click Button “3” on DAPT
process in - Installation Tools · Route cables (shortest Installation Guide 0.74 & 0.98 m -
- Correct CPE -EDOMs (http://192.168.0.1) · Put Squinter and check
“Installation and distance) EDOMs
- other necessary · Choose IDU Location · Get up-to-date SBC differences between AZ1, AZ2
Maintainance and between EL1, EL2
tools( Laptop, Ladder, · Mind Customer version from EDOMs
guidance” ·
Installation & Commissioning

power Extension, Try to make difference <5 ESNo

Considerations
etc..) and adjust AZ & EL after each
step by fine tuning accordingly
· Pass DAPT

Check system Complete Ranging LOW SQF

Registration Force Range & Yes
Status Registration Error / Time Pass DAPT No Process (Bypass
click “Retry”
out ? DAPT)

· Go to SCC page
No
· Click on system Status to Check:
· If DAPT process was
· Tx code (8) & Rx code (5)
· Accept the terms & · In case of Ranging error not completed TX Refer to “Alternate
· TCP acceleration status · Re-check the modem code (1) or (34) will
conditions (TX 9,10,13,14), Go to Pointing method for
(operational) type based on the · Enter SAN & PIN Advance Page-> appear Sites with Low SQF”
· Software Download Status (All service order · Restart the Modem Installation->Force -EDOMs
files are up-to-date) · In case of Technical Ranging->Start Ranging
· Hint: in some cases you need to difficulties, contact · Hint: in some cases you
restart the modem to resolve Call Center need to restart the modem
these issues
to resolve the issue

Show End User how to

access & explain
Diagnosis : ok? Get Signoff #
Yes functions & features of
Connectivity EUP (End User Portal)
OVT
Check

Yes No Yes
Clean up the site &
Validation

Able to Brows? · Open installation portal Apply the hand out Guide sheets to
· Enter SAN & FSO recommended Resolved? Customer (If available)
· Click on OVT icon Actions from OVT
· Select the installed
No Antenna size and enter No
approximate cable · The sites found in this list (if
Refer to “Unable to Length existed) already passed
connect to the Click on the local OVT, this suggests you
internet-YFO-TRS- site button have an internal issue.
002” Process ·
18 www.Yahsat.ae Raise a CRM ticket to
resolve
Site Survey
• A Site Survey consists of:
• Confirm clear line of site to satellite
• Antenna placement
• Modem placement
• Determining grounding placement
• Ensure that IFL cable is longer than
grounding cable
• Determining shortest cable runs
• Customer considerations

HUGHES PROPRIETARY
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Installation

For Installation process, please find “ Basic Install” document in order to

complete a high quality installation that will help you get high performance.

After installation is done, you should start commissioning the terminal.

There are two types of IFL terminals and each has a slightly different process.
In the next slides we will show you how to commission a duel IFL and a single
IFL Terminal.

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Polarization Check:

In order to avoid facing mistakes later, it is better to check the polarization in the
beginning. The Yahclick terminals are adjusted to Circular polarization LHCP. You could
identify the direction of the polarization from the waveguide at the transmit input to the
OMT. It is mandatory to set the transmit unit in the correct polarization otherwise you will
not get any signal (SQF).

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Dual IFL Commissioning Steps

Step 1

Enter the SCC URL:

https://192.168.0.1

Click On Advance Search icon

*If the Modem is Commissioned,

Access Advance page with
User: hnyah
Password: 20!$@rem14

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Step 2

Click On Setup

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Step 3

Click On Config file

upload to upload
new registration
configuration file

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Step 4 - SBC File Upload

• In preparation for the installation, you have to download the

latest sbc.cfg file from the installation portal
• You will now upload that file into the remote
• Click Config File Upload
• Use the browse button and search for the config file
(sbc.cfg) you downloaded from the installation portal
• Click Upload and check for errors
• Select “close” to return to the Setup page

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Sbc File Upload

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Step 5

Click on
Registration
Installer.

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Step 6

Select the VSAT

Location Entry
Format

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Step 7

Select the Latitude &

Longitude according
to your location
(example shown is
Abu Dhabi )
Click Next

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Step 8

Select the beam

according to IRS
(example is beam
28 = Abu Dhabi)

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Step 9

Select DAPT from

Antenna Pointing
Tool , press Next

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Step 10

Select the Receive

LNB (Ka)

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Step 11

Verification page Click

Next to proceed

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Step 12

Select the transmit

power as
recommended by
SLVT

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Step 13

Click on Display signal

strength. This example
shows bad signal
strength.
Peak & Point, fine tune
and Pass DAPT

(DAPT process explained

in the coming slides)

Press Next after passing

DAPT
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 Pointing Antenna with DAPT2 and Squinter

• For Ka-band antenna pointing, DAPT2

and squinter should be used together to
precisely conduct pointing.
• DAPT2 is connected to IFL cable;
squinter is used to cover antenna
feed horn.

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 Connect the DAPT2

• Step 1 – Connect the DAPT2

• Press the Advance button (3) to
begin the startup sequence
• Step 2 – Coarse Pointing
• Press the Advance button (3) to
proceed to DAPT2 Pointing mode.
• DAPT2 displays the SQF value
• Without Squinter, adjust the antenna
to achieve the highest possible SQF
value.

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Coarse Pointing
If you got an SQF above 48, you can proceed with
the squinting process in the next slides in order to
obtain the Optimum signal level.

Otherwise, if you got SQF below 48 you should

follow this process to get the highest SQF
possible:

Complete antenna pointing by using the DAPT and

Pressing Advance (3) till Pointing is Done. This
indicates that you have successfully completed
antenna pointing (including validation). The DAPT
displays this message for approximately 10
seconds, then displays the IFL voltage to indicate
that the pointing process has finished.)

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Alternate Pointing method for Pointing with low SQF:
There are certain conditions where using this method is acceptable,
otherwise following DAPT/Squinting process is a must to achieve best
quality installation.

The Bypass code can only be used in case of not achieving high SQF for
the following reasons:
- Bad weather.
- Site located in the 120cm contour at the edge of the beam. “Please
consider CPE selection as recommended by SLVT”.

- In cases where low SQF is due to bad installation you have to fix the
pointing/installation and not bypass DAPT.

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 Bypass the DAPT Process

In an Exceptional cases that DAPT levels cannot be passed,

after following defined troubleshooting process the
Authentication Code is available on the in the Business
Intelligence portal, please refer to your MOD or Field
Operations manager to get your code.

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Bypass the DAPT Process
• From the advance page click on “Setup”.
• From the YahClick Setup page click on “Registration – Adapter Swap”.

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Bypass the DAPT Process

Enter the SAN and

the Authentication
Code and click “Next”

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Bypass the DAPT Process

Then, click “Next”

to proceed with
the standard
commissioning
steps.

Go back to step 5

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 Fine Pointing– Peak Es/No

If you achieve high SQF, continue

squinting process:

• Step 3 – Fine Pointing

• Press the Advance button (3) to
proceed to DAPT2 Peak Es/No mode.
• With squinter, adjust the antenna to
obtain AZ1 Es/No, AZ2 Es/No, EL1
Es/No, & EL2 Es/No

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Fine Pointing – Peak Es/No

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 Pointing Validation

• Step 4 – Pointing Validation

• Press the Advance button (3) to
proceed to Center 1 validation
mode.
• Press the Advance button (3) to
enter AZ1, then AZ2 validation mode
and to press AZ test.

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 Pointing Validation

• Step 4 – Continued
• Press the Advance button (3) to
enter EL1, then EL2 validation mode
and to pass EL test.
• Press the Advance button (3) to
enter Center 2 validation mode and
to press Center test.

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 Store Results and Exit

• Step 5 – Store the Pointing result

• Step 6 – Exit DAPT Pointing

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Step 13

Click on Display signal

strength to confirm
good signal.

Press Next after passing

DAPT

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Step 14

Click Next
For Registration

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If Registration Error occurred: Go to  Advance page  Installation  Force Ranging

Click on Force
Ranging, When
Small appears
Click on Start
Ranging

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52 www.Yahsat.ae
Step 15

Remote is Ranging for

Optimal power & time.

Wait for Registration

process to succeed
then click next

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Step 16

Click Ok for
Confirmation

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Step 17

Click Agree to
proceed with
Registration

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Step 18

Register your SAN &

PIN account number
that intended to be
commissioned

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Step 19 A

In case SAN & PIN

account number is
already
commissioned then
a Swap procedure
will take place

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Step 19 B

In case SAN & PIN

account number is
commissioned for
the first time then a
direct registration
procedure will take
place

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Step 20

Proceed by clicking
continue

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Step 21
Please note that restating
may take time and
restarting may repeat
several times, so please
be patient while modem is
installing required files.

Proceed by clicking
Restart to complete
commission

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Step 22

Click Close

Final step to complete

the commissioning
procedure

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Step 23

At this time modem

will reboot, Access
SCC, Click on
System Status, once
all files are
downloaded &
installed, the fields
will show the
following status

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Step 24

Perform
Connectivity Test

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Step 25

Repeat Test if
Required

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 Polarization Check:

• The polarizer should come configured to

match Yahsat’s settings of L for LHCP
• If you need to modify the polarization, using an
M3 Allen wrench, remove the four screws that
secure the feed horn to the radio
• Separate the feed horn assembly from the
radio and reposition it so that the marker on
the base aligns with L label on the radio for
LHCP
• If the O‐ring comes out of the feed horn
groove, ensure that it is properly re‐seated and
that the blue mark is visible, as shown, before
reinstalling the feed horn assembly to the radio
• Re‐attach the feed horn assembly by replacing
and tightening the four screws to 13in‐lbs +/‐
2in‐lbs. Ensure that the feed horn face is flush
to the housing on all sides.

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65 H47194 2/17/2016
Single IFL Commissioning Process

Step 1

Enter Site’s
Lat/Long & Select
the Correct Beam.

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Step 2

Peak & Point, fine

tune and Pass
DAPT

(Refer to DAPT
process explained
earlier)

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Coarse Pointing
If you achieve an SQF value above 48, proceed
with the squinting process explained earlier in
order to obtain the center of beam.

Otherwise, if the SQF value is below 48; follow this

process to get the highest SQF possible:

complete antenna pointing by using the DAPT and

Pressing Advance (3) till Pointing is Done. This
indicates that you have successfully completed
antenna pointing (including validation). The DAPT
displays this message for approximately 10
seconds, then displays the IFL voltage to indicate
that the pointing process has finished.)

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Alternate Pointing method for Sites with low SQF:
There are certain conditions where using this method is acceptable,
otherwise following DAPT/Squinting process is a must to achieve best
quality installation.

The Bypass code can only be used in case of not achieving high SQF for
the following reasons:
- Bad weather.
- Site located in the 120cm contour at the edge of the beam. “Please
consider CPE selection as recommended by SLVT”.

- In cases where low SQF is due to bad installation you have to fix the
pointing/installation and not bypass DAPT.

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Bypass the DAPT Process

In an Exceptional cases that DAPT levels cannot be passed,

after following defined troubleshooting process the
Authentication Code is available on the in the Business
Intelligence portal, please refer to your MOD or Field
Operations manager to get your code.

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Bypass the DAPT Process

Write the SAN &

Authentications
code

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Step 3

Remote is Ranging for

Optimal power & time.

Wait for Registration

process to succeed
then click next

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If Registration Error occurred: Go to  Advance page  Installation  Force Ranging

Click on Force
Ranging, When
Small appears
Click on Start
Ranging

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74 www.Yahsat.ae
Step 4

Click start
Registration

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Step 5

Click I Agree

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Step 6

Enter SAN & PIN

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Step 7

Click continue

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Step 8

Click continue

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Step 9

Wait for download

and Installation to
be completed

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Step 10

Restart

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Step 11

At this time modem

will reboot, Access
SCC, Click on
System Status, once
all files are
downloaded &
installed, the fields
will show the
following status

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Modem Swap
• Connect the IFL to the new modem,
power on the modem and access
SCC (192.168.0.1).
• Access Advance page
• user: hnyah
• Password: 20!$@rem14
• Select Installation from the Advance
Menu, Upload SBC file, then select
Registration – Installer.
• Follow commissioning steps and re-
point the antenna if necessary.
• Enter the same SAN & PIN code
• Click Swap and continue the normal
commissioning process till all files
are downloaded and installed.

* Make sure the new plan is compatible

with the modem you have Otherwise,
you will not be able to complete
registration.

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 Site Validation

The Onsite Validation Tool allows the technician to obtain real time system
performance metrics at the conclusion of an installation or a repair
- The OVT provides the technician with a Sign Off number when the minimum
system performance targets are met
1. Shortens corrective action time
Installation Portal: https://install.yahclicksupport.com

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OVT
- OVT readings are Ok, Site was successfully installed.

Click on OVT

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OVT
Select Antenna Size and enter IFL Cable length

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OVT
- OVT readings are Ok, Site was successfully installed. Click on Signoff

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OVT
- Select the correct items from the sections below, type installations details and click Signoff

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OVT Target values of the site, current
values and error difference.
- Further explanation to be added Diagnosis show you the cause
of the error

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OVT
- New installation correct action to be added

- Target values of the site, current values and error difference.

90 www.Yahsat.ae - Diagnosis show you the cause of the error
OVT History

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 These are the recommendations
OVT History to troubleshoot the issues
The OVT History will allow the Technician/Field Ops Manager to check the previous OVT results, the actual
Antenna size and cable length and Signoff Id. Plus, Each OVT reading is time stamped which will indicate
number of times and time between readings.

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Site Comparison in OVT – Local Sites

• You can compare your work with other installations nearby. There is a
button, last one on the right “Local Sites”, next to Signoff. When the installer
presses this button it will list every installation within .2 degrees of his
location. It will only display those that have passed OVT so the installer is
comparing known good installations with his work. If the installer has an
alignment issue he will immediately know that other sites close by have
passed which should alleviate calls back to the office. The installer should
always be able to match or surpass the levels of the other installations.

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Site Comparison in OVT – Local Sites

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SHP

• SHP is the history of each site’s performance over the last 90 days, and it
can be expanded to 365 days.
• It plots the uplink and downlink performances.
o Uplink Es/No, Downlink Es/No, SYMCOD and MODCOD.
o It overlays truck roll history and previous actions.
• While OVT provides snapshot of the site’s performance, the SHP:
• Provides a “video” of the site’s performance.
• Provides a better indication of the site’s problems.
• Using the truck roll history, helps to determine what actions to be taken.
• Provides a diagnosis history.

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 SHP
 PPIL suggest that this site has Bad alignment issue. Analyzing SHP shows that both uplink and downlink
are degraded away from the target. An immediate truck roll to be initiated and since the values are far
below the AVG, a quality audit to be planed to identify the root-cause (Installer, non-standard tools &
cables, non-standard mounts)

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 SHP
 PPIL suggest that this site is Below AVG alignment issue. Analyzing SHP shows that both uplink and
downlink are degraded away from the target. The site needs an assessment to avoid customer
complain.

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 SHP
 PPIL suggest that this site is Below AVG alignment issue. Analyzing SHP shows that both uplink and
downlink are degraded away from the target. The site needs an assessment to avoid customer
complain.

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 Maintenance & Troubleshooting

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Faulty CPE Policy & Procedures:

• Policy:
• Buffer stock of 2% was provided to SP with every order.
• CPEs were provided to SP in lieu of warranty.
• SP acknowledged that buffer CPEs should be utilized for the purpose
of fulfilling its warranty obligations to its clients.
• Current Findings:
• Overall failure rate of HNS CPEs is 0.2% to date.
• Procedures:
• Out-of-Box Modem testing before visiting customer at site.
• Apply Golden Setup to Faulty IDUs & ODUs.
• Fill in detail CPE Faulty Tracking sheet.
• Understand the trend of faulty CPEs and possible causes from the
Field (Power source, Grounding, Water intrusion, etc)

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Faulty CPE-YFO-TRS-001

Out-of-Box Able to access Load SBC file

Modem works Provide Service
Modem SCC Yes Yes

No
No
Diagnose the Open CRM Ticket
CPE Faulty
Problem On site to Tier 1

- Modem Flashing
- Low signal/no signal
Refer to process: Reset factory - No Power/ LED off
Golden setup
YFO-TRS-003 - Unable to access SCC
Problem
Solved?
Yes

Fallback Update No
Service Partner

Yes
Fixed
SBC Upload
Escalate Case to
No YNOC

Item confirmed No Problem Yes

faulty Solved?

Replace from
stock

Study the Trend (Root Apply Preventive Share CPE Faulty

Record in “CPE Faulty
Cause Analysis) & Actions on Future Report with Yahsat
Tracking Sheet”
record the learnings installs Team

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101
Golden Setup
The purpose of Golden Setup is to perform testing on CPE functionality
by having two perfectly functioning terminals available in SP office
under healthy environment where IFL, connectors, ODU, IDU, Power
are reliable & consisting.

• IDU Testing:
Install Terminal perfectly pointed and passed OVT. Connect
faulty modems to the terminal and perform Factory Reset and Fallback
update, commission modem and test.

• ODU Testing:
Install Terminal perfectly pointed and passed OVT. Replace
Faulty Radio and check SQF (You might need to do Fine Tuning to get
Max signal). Replace Feed horn if the SQF is lower than usual.

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Updating Fallback Software
Fallback Software
The HN9xxx remote contains software stored nonvolatile memory called Fallback Software. This
Fallback Software contains a webserver to host the System Control Center, supports pointing
functions, and commissioning software. Without operating software this can not offer access to
the internet.
The HughesNet hardware and Yahsat service keep evolving. Launching new satellites, new
transponders, and equipment improvements require us to make changes to our software to
maximize the performance and ease of use.
Equipment required to update the fallback software
Fallback
1. Windows PC software is
2. Ethernet cables
3. PID Updater Software available in
EDOMS
Update using fallback updater:
1. On the PC used for this procedure
• Disable Windows Firewall or any type of firewall that blocks FTP or Telnet
• Disable DHCP on all LAN interfaces static IP address only
2. Download the updater software from the installer portal and unzip the updater software

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Updating the Fallback Software on the HN9xxx

3. Configure your PC LAN port. From the Windows START button in the lower left hand corner of your
computer screen, select Settings  Control Panel  Network Connections. Select the active LAN that
you will connect to the remote. Right click  Properties

• Select “Internet Protocol (TCP/IP)”  click on Properties. Select “Use the following IP address”:
IP Address 192.168.0.2
Subnet Mask 255.255.255.0
Default Gateway 192.168.0.1

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Updating the Fallback Software on the HN9xxx

4. Connect the PC and the remote via the LAN (LAN1 connector on the remote).
5. Open the Windows Explorer and navigate to the default directory where the files
were unzipped.
6. Double-click on HUGHES Updater. The Hughes Fallback Updater should
appear if successful.

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Updating the Fallback Software on the HN9xxx

7. “Click” on the Accept button to acknowledge the restricted use condition. The
screen below should appear.

8. “Click” the OK button to begin the update process.

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Updating the Fallback Software on the HN9xxx

9. During the update process the following screens will be displayed

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Updating the Fallback Software on the HN9xxx

The following screens will be displayed. No action from user is needed.

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Updating the Fallback Software on the HN9xxx
The following screens will be displayed. No action from user is needed.

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Updating the Fallback Software on the HN9xxx

After the rebooting operation is completed the user interface automatically exits. After
the unit boots up, verify that the banner date of the software is correct.

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 Overview Continued – modified steps according to CPE
faulty process
Install satellite modem
1. Physically install the satellite modem. Connect Power and observe lights to make sure it passes
self-test
2. Connect modem to installer laptop
3. Enter http://192.168.0.1 in browser and click the advanced button to open the initial installation
screen
Enter Commissioning Parameters
4. Commission the satellite modem
- Upload the latest sbc.cfg file
- Enter installation parameters, including “Longitude and Latitude” from IRS and GPS
5. Read and note the azimuth, elevation, and ODU polarization values to be used for initial antenna
pointing; these values are displayed by the installation software
Install outdoor equipment
6. Confirm line of sight using azimuth and elevation displayed by the installation software
7. Install the antenna mount. Install the reflector and radio assembly.
8. Verify the ODU polarizer (LHCP)
9. Route and connect the IFL cables to the radio assembly with the DAPT connected in-line on the
receive cables
10. Connect the transmit and receive cables to the modem (Indoor task)

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Unable to access SCC YFO-TRS-003

Use browser to
Unable to Access
Ping 192.168.0.1 access system
Remote System Control ‘LAN’ LED is on ?
Yes from your PC Successful control center
Center
Http://192.168.0.1
No
Un successful

Ensure Laptop Replug the Etherent Check PC LAN

Wireless Switched Off Cable Configure as ‘Obtain
IP Address
automatically’

Yes Check PC LAN IP

‘LAN’ LED is on ? Address ‘ipconfig’

No
Service Partner

Is it ‘192.168.0.1’
Yes
Power cycle remote
No

Acquire IP address
with commond of
‘LAN’ LED Yes ‘ipconfig /renew’
is on ? OR
Power cycle your PC
No
Successful

Contact Customer No
Is it ‘192.168.0.1’
Support/CRM case

Yes

Unsuccessful Ping 192.168.0.1

from your PC
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Unable to connect to internet-YFO-TRS-002

Unable to connect to
the internet

Contact customer
No connectivity support/ Open CRM Case
‘LAN’ LED is lit on Check Ethernet cable
remote ? Check local Hub/ switch

Ping unsuccessful
Yes
Access ‘ System
control center’ & perform
‘SYS’ , ‘RX’ OR ‘TX’ LED Yes ‘connectivity test’ Ping .Router from
Connectivity
are on ? your PC

No Ping Successful
Service Partner

Access ‘system control

center’
Http:192.168.0.1
Apply Golden Setup
No

Refer to FAQ RX Code

RX Code =5 ?
No for correction
Apply nslookup tes

Yes

Refer to FAQ TX Code for

TX Code = 8 ?
No correction
Apply trace route test
Yes

No TCP Acceleration Contact Customer

Reboot Remote
operation ? Yes Support
Results to be written/
captured in the
11 escalation form
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3
SP Schedule and Perform Maintenance (YFO-CP-003)

Daily review of
Service Calls
SP Field Ops Manager

Access CRM/ Schedule service

Review/prioritize Print Case and
Worklist & view call with
each case assign to installer
CRM cases customer

Run SHP/OVT & Visit/ Understand Complete Service

Fault
analyze site the issue with Troubleshoot Call Form and
rectified?
performance customer Yes attach to the Case
No

- Check ODU (connectors,

Grounding, IFL run &
connectivity, LOS, Mount,
SP Installer

reflector condition) SP Escalation

Installation &
- Check IDU (Modem Process
Maintenance
LEDS, Modem-Ventilation,
Guidance
Power source)
- Access SCC, check Rx &
Tx code and
recommendation, Ping for YahClick Case
connectivity test. Escalation
Guidelines &
Parameters

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Reset to Factory Settings
The factory reset is a troubleshooting process that will remove the
main.bin file ,SBC file and all the preset data from the modem.

Reasons for Factory Reset:

1- Performing Golden set-up process.

2- Before reusing modems.
3- Troubleshooting modem related issues.

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Reset to Factory Settings
Step 1- Enable Telnet Client; Step 2- Type: CMD in windows search

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Reset to Factory Settings:
Step 3 - Type: telnet 192.168.0.1 1953

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Reset to Factory Settings:
Step 4 - Type: rf

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Reset to Factory Settings:
Step 5 - The below will appear confirming Reset factory is successful

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TRIA/ Modem Connectivity

• Test equipment required – Volt/Ohm Meter and a jumper with mini alligator clips.
For accurate testing and measurement a true RMS meter should be used

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Steps 1–2

• Step 1:
- Ensure the modem is powered up and the power light is On.
- If you have no lights on your modem, it is either shorted or the
modem / power supply is not operating correctly.
- Power down the modem and disconnect the coaxial cables
from the modem and reapply power. If the modem powers on,
continue to step Step 7. If the modem lights do not come on,
replace the modem / power supply. Check to see the system
is now operational.
• Step 2 – Set your volt / Ohm meter to DC volts
100 VDC or auto read, whichever is available on your meter.

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Steps 3–5

• Step 3 – Remove the cable from the transmit side at the outdoor unit and carefully
touch the center pin with the red probe and touch the black probe to the outside casing
of the connector. Reading should be approx 48 VDC, on single IFL and approx 24 VDC
on TX for dual IFL. At 0 VDC no deflection indicates a short or open, and you should
go to step 10.
• Step 4 - Before reconnecting move black probe to the messenger wire, and make sure
the messenger wire is grounded as per prescribed specification. Measure both for VDC
and VAC on the center conductor of the coax, make sure this is 0. If VAC is measured
connection to UPS/AVR is recommended.
• Step 5 – Disconnect modem from AC source, take OHM meter and measure VAC on
supplied AC source Measurements between Live – Neutral, Live - Earth, Neutral Earth

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Steps 6-8
• Step 6 – Grounding and AC stable power must be obtained to ensure best
performance of system. It is not recommended to connect the IDU before unstable
power is rectified.
• Step 7 – Reconnect the transmit cable to the outdoor unit.
• Step 8 – Remove the cable from the receive side and carefully touch the center pin
with the red probe and touch the black probe to the outside casing of the connector.
Reading should be approx 18 VDC. 0 VDC or no deflection indicates a short or open.
Note: This test only ensures continuity and does not ensure that the voltage you
measure is what is seen under load. Load testing requires an inline variable
load resistor which is not part of what a field technician carries.

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Ground Measurement

•Set the meter to AC

and measure outdoor
before connecting to
ODU

•On Dual IFL make sure

to test both RX and TX

•Test between centre

conductor and proper
connected ground, this
reading should be 0.

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Ground Testing
•Set meter to AC measurement
and take measurements

•On Dual IFL make sure to test

both RX and TX

•Test using the messenger wire

(- Neg) and test inside cable
connection at the back of the
modem (+ Pos)

•The same applies for single IFL

•The AC reading should be 0.

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Steps 9-12
• Step 9 – Reconnect the receive cable to the outdoor unit.
• Step 10 – This step will confirm whether you have an open or short
and where it exists in your cable run. Turn off power to the system.
Set your meter to the Ohms position.
• Step 11 – Disconnect the coaxial cable from the ODU that did not
register any voltage. Go to the DC ground block and disconnect the
same cable on the ODU side from the block. Disconnect the
transmit/receive at the ODU and the transmit/receive at the ground
block. Cables should be marked clearly identifying whether they are
transmit or receive cables.
• Step 12 – Take the alligator clip and connect it from the center pin to
the jacket of the connector of the transmit/receive coaxial cable.

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Steps 12
• Step 12 – Return to the ODU and take your meter still in the OHM position and touch
the red probe to the center and the black probe to the jacket of the transmit/receive
coaxial cable, ensuring that neither probe is shorted out. You should see a deflection on
the meter. No defection indicates an open which generally will be fixed by replacing the
connectors at both ends of the measured cable. If you have replaced the connectors
and are absolutely sure they are connected properly and the condition still exists, then
the cable has been damaged and that segment must be replaced.

Note: This open occurs normally when a connector is put on and the braid is not touching the outer
part of the connector. This cannot be seen as it is under the connector. Another condition that
can cause this situation is a damaged pin. This occurs when a connector is forced at the
termination point and the pin is broken or damaged. This can also cause intermittent
connectivity, so it is important to stress test each connector to ensure it is properly attached,
along with a visual inspection to ensure no damage or braid is seen.

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Steps 13–14

• Step 13 – To test for a short you should disconnect the alligator clips from the cable and
use the meter (still in the Ohm position) and touch the center pin with the red probe and
the black probe to the outer jacket. Any meter deflection would indicate a short; again,
usually replacing the connectors would resolve the shorted condition.
Note: A shorted condition can generally be seen by looking closely at each center pin. If
you see even a single strand of wire from the braid wrapped around the pin, this
is the issue. This is a common occurrence when adding connectors to the cable
and not properly cutting back the braid to specification. A short can exist when a
connector is forced into the connection point bending the center conductor. While
this generally will cause an open under some conditions, a short can exist.
• Step 14 – If all cables have passed all the above tests, the issue is a bad DC ground
block. Remove and replace the block.

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Step 15
• Step 15 – Ensure all cable has been reconnected properly. Turn on the power to the
modem and ensure you have proper readings from the modem. Return to the outdoor
connectors and apply heat shrink and tie wraps to ensure no water intrusion.
Note: The proper way to troubleshoot is to isolate your issue to either side of the DC
ground block, then to either the transmit or receive. This is called the split method
for troubleshooting the system coaxial cable run and connectors.
Note: Another condition can exist causing intermittent signal on either transmit or
receive. This is called moisture intrusion and will cause the system to drop when
moisture enters at a connection point and will start operating again once the
moisture dries up. When this condition exists it causes a short between the braid
and center pin while wet. To detect this, look for corrosion or burn marks on the
connectors and connection points.

Note: Water intrusion into the feedhorn assembly of the ODU

will also cause this condition.

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Tx & Rx Codes

Click on System
Status

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Tx Codes / Explanation

Click on Receive
or Transmit
status for details
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Rx Codes / Explanation

Click on each
code for details,
recommendation
& action to be
taken

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Tx Codes / Explanation

Click on each
code for details,
recommendation
& action to be
taken

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Connectivity Testing – 1) Ping

Enter SCC page,

then click in
advanced icon

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Connectivity Testing - Ping

Click on Diagnostics,
then Expert, Ping Test ,
Ping Host as
highlighted.

Type IP address you

want to Ping (ex:
8.8.8.8 or google.com)
Enter the number of
tests, preferably 10
times. Click start Test

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Connectivity Testing - Ping
Ping test results will
show either Pass or
Fail, include snapshot
to the CRM ticket.

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Connectivity Testing – 2) Trace route

Like ping, the Trace Root

(tracert) utility confirms
that a host name is
reachable and shows the
IP address provided by the
DNS, but it also show all
the intermediate routing
steps that the data took.
Even if the destination is
not reachable, tracert can
help you figure out the
problem.

Tracert test results will

show either Pass or Fail,
include snapshot to the
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Connectivity Testing – 3) nslookup

nslookup is a network
utility program used to
obtain information about
Internet servers. As its
name suggests, the utility
finds name server
information for domains by
querying DNS.

It designed to perform
name server look-ups
against specified Internet
domains.

nslookup test results will

show either Pass or Fail,
include snapshot to the
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General Awareness

This section, contains useful information that will help you avoid or
fix common issues in Installation, commissioning and Maintenance.

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9
How to address “CRC Error %" fails OVT
CRC errors are a result of lost data and can be seen during heavy rain conditions. The data are
collected over time and will result in a higher than acceptable CRC Error %. To ensure that the errors
have cleared and
CRC errors are
are no longer
a result affecting
of lost data the
and can beinstallation please
seen during heavy follow
rain the steps
conditions. below.
The data is collected
over time and will result in a higher than acceptable CRC Error %. To ensure that the errors have cleared
and are no longer affecting the installation please follow the steps below.
CRC Errors are caused by the following issues:
CRC Errors are caused by the following issues:

- Bad weather.
· Bad weather
- Poor antenna
· Poor alignment
antenna alignment
- ·
Bad connecter
Bad Connector
· Bad Cables
- Bad Cables
In the absence of any problem in the hardware, Bad Weather (rains fade) is always the main reason.
- In the absence of any problem in the hardware, Bad weather (rains fade) is always the main reason.
Before
Get Current Stats Force Range Clear Terminal Stats Signof f

Hi
Code
Symbol UL CRC CRC
Operating UL DL UL DL Rate Tx/Rx
Timestamp Rate - Es/No Error Error
UL Es/No Margin Es/No Deviation Deviation Too Code
FEC Avail % Good
Low
EsNo
Target 2048
85 36 217 100 1% -1.2 -1.2 0
Values 4/5
Current 12/17/12 2048
91 43 224 110 6.3% -0.9 -0.7 0
Values 18:16 4/5
Difference 6 7 0 7 10 5.3 0.3 0.5 0

Diagnosis:
Recommended Action:
Completed Action
Force Range

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How to address “CRC Error %" fails OVT
Processes/Steps:
When you run OVT and your “CRC Error %” are colored RED (failed) the recommendation will be
provide to you on the Recommended Action: (box)

It is important to click “Clear Terminal Stats” after Force Range process gets completed. CRC errors
are gathered over time and will eventually clear automatically but, to ensure your problem no longer
exists click on “Get Current Stats” button twice.

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 In-route Features
• AIS
• A remote can dynamically change its FEC coding rate or
symbol rate to compensate for the situations that cause
poor link quality, such as rain fade.
• The NOC can dynamically detect what is the FEC rate
being used in the inroute on a burst-by-burst basis.
• CLPC
• During closed loop power control, the NOC monitors
remote inroute transmissions and provides feedback to
the remote about its inroute quality.
• Based on the feedback from the NOC, a remote can
dynamically adjust its inroute transmission power within
its ODU limit.
• Too Much Back-off: Radio power reduced significantly while SYMCOD ID
RATE CODE
maintaining the same Symcod & FEC. KSPS/FEC
2 256 ½
3 256 2/3
4 256 4/5
5 512 ½
6 512 2/3
7 512 4/5
8 1024 ½
9 1024 2/3
10 1024 4/5
11 2048 ½
12 2048 2/3
13 2048 4/5

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Tips:

• Cabling:
• The minimum cable length should be 8 meters to reach highest gain (by
factoring level of attenuation).
• Always use Solid Copper IFL; the Copper Clad Steel cable has 10 times
greater signal loss across the length.
• Drip loop at equipment and enter points to draw away the water.
• Mounts:
• Install Non-Pen mounts on rubber mat to further stabilize the mount.
• Install anti-spin device for pole mounts to prevent circular motion.
• CPEs:
• Always apply Golden Setup to Faulty IDUs & ODUs.
• While placing the IDU, keep 6 inches clearance for proper ventilation.
• Check Radio Polarization, Yahclick setting is L for LHCP.
• Educate the customer about weather effect on the connectivity and
performance of the terminal.

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EUP – End User Portal

As security feature
enhancement
customer need to
enter the
ESN (Electronic Serial
Number)

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Locate ESN Number
The ESN (Electronic Serial Number) is located on the back of the modem as shown below.

The ESN (Electronic Serial Number) is the seven digits number starting with 2XXXXXX.

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EUP Options

To Check Token
Usage History

To Check Service
Usage History

To Reset Token

To Perform Speed
Test

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Escalation Form
Required Info Details
Installer Information: (Installer Username; ID; First Name/Last Name)
SAN, PIN and Beam ID: (Obtain From Installation Reference Sheet - IRS)
GPS Lat/Long: (Obtain on-site from GPS)
OVT Sign-off Code Obtained? (Yes/No? If Yes: provide signoff code; Ex: Signoff Id: AETT1151AE)
Modem Information:
• Modem ESN? (Modem ESN from back of Modem; Ex: Y1B011 – Y1B054)
• Sbc file uploaded? (Y/N?)
• Previously (If previously provisioned: Factory Reset performed? – sbc file uploaded afterwards?)
provisioned?
ODU Information:
• Dish size? (.74m,/.98m/ 1.2m)
• Cable length? (From ODU to IDU)
• 1 or 2 watt BUC? (1 watt / 2 watt)
• Signal Strength: (From DAPT or SCC of Modem)
• Rx/Tx codes: (From SCC of Modem)
Weather Conditions? (Clear Sky/ Rain (Heavy-Lite)/snow)
Troubleshooting and
description of issue
experienced:

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