Business

SECOND EDITION

Pre-intermediate ​​International Wordlist

Unit 1
annual ​​adj /ˈænjuəl/ We have annual sales of more than €5 billion.
based ​​adj /beɪst/ Ikea is based in Sweden.
brand ​
n /brænd/ I’m sure you know some of our brands. Yale locks or Chubb,
for example.
communications ​ /kəˌmjuːnɪˈkeɪʃnz/ This Japanese company specializes in audio, video and
n pl communications products.
community ​
n /kəˈmjuːnəti/ The company does a lot of work for the local community.
competitor ​
n /kəmˈpetɪtə(r)/ Its main competitor is Häagen-Dazs.
conference ​n /ˈkɒnfərəns/ This year’s sales conference is in Berlin.
consumer /kənˈsjuːmə(r) I’m a journalist. I write articles for consumer magazines.
magazine ​n ˌmæɡəˈziːn/
continue ​
v /kənˈtɪnjuː/ The company continues to provide support services to big
organizations.
cost ​
n /kɒst/ Skoda’s costs are lower than many of its competitors’.
employee ​
n /ɪmˈplɔɪiː/ Skoda has more than 25,000 employees worldwide.
exporter ​n /ekˈspɔːtə(r)/ It’s South Korea’s largest company and exporter.
global ​adj /ˈɡləʊbl/ Skoda is based in the Czech Republic, but it is a global
company.
green ​adj /ɡriːn/ The company has many environmental policies – it’s a very
green company.
group ​
n /ɡruːp/ There are over 150 companies in the group.
head office ​n /ˌhed ˈɒfɪs/ Michelin’s head office is in France.
introduce ​
v /ˌɪntrəˈdjuːs/ Can I introduce you to my friend?
invest ​
v /ɪnˈvest/ Nestlé believes that it is important to invest in its employees.
largest ​
adj /ˈlɑːdʒɪst/ It’s South Korea’s largest company.
low-price ​
adj /ləʊ praɪs/ We specialize in low-price household products.
mainly ​
adv /ˈmeɪnli/ We operate mainly in the European market.
manufacture ​
v /ˌmænjuˈfæktʃə(r)/ Nestlé’s head office is in Switzerland, but it manufactures in
447 factories around the world.
multimedia ​
adj /ˌmʌltiˈmiːdiə/ This Northern European company produces mobile phones,
multimedia systems and wireless networks.
operate ​v /ˈɒpəreɪt/ It’s a Swedish company and it operates in 37 countries.
operations ​n pl /ˌɒpəˈreɪʃnz/ The group has operations in over 200 countries.
organization ​n /ˌɔːɡənaɪˈzeɪʃn/ I work for a big organization.
produce ​
v /prəˈdjuːs/ This company produces many electrical products.
provide ​
v /prəˈvaɪd/ Yahoo! provides many different Internet services, including
news, online shopping and email.
receive ​
v /rɪˈsiːv/ Your revenue is the money you receive for your products and
services.
research ​v /rɪˈsɜːtʃ/ I’m here to research an article on Internet service providers.
revenue ​
n /ˈrevənjuː/ Most of Yahoo!’s revenue comes from web advertising.

Business Result Second Edition Pre-intermediate International Wordlist 1

self-employed ​
adj /ˌself ɪmˈplɔɪd/ I don’t work for a company. I’m self-employed.
service company ​n /ˈsɜːvɪs ˈkʌmpəni/ We don’t produce anything. We’re a service company.
service provider ​n /ˈsɜːvɪs prəˈvaɪdə(r)/ Carmen is writing an article on Internet service providers.
services ​
n /ˈsɜːvɪsɪz/ The company provides services but it doesn’t produce
anything.
specialize ​v /ˈspeʃəlaɪz/ Skoda specializes in cars and other vehicles.
subsidiary ​
n /səbˈsɪdiəri/ Ben and Jerry’s is a subsidiary of Unilever.
website ​
n /ˈwebsaɪt/ Our website attracts lots of customers.
well-known ​
adj /ˌwel ˈnəʊn/ One of Sony’s most well-known products is PlayStation.
wide ​
adj /waɪd/ My company sells a wide range of products.

Unit 2
access ​
v /ˈækses/ I’m trying to access my customer files, but the computer isn’t
accepting my log-in.
advise ​
v /ədˈvaɪz/ The consultant is advising me on how to get our products to
the supermarkets more quickly.
at the moment ​adv /æt ðə ˈməʊmənt/ At the moment, I’m working in London.
business /ˈbɪznəs I’m a business psychologist, so I deal with problems at
psychologist ​
n saɪˈkɒlədʒɪst/ work and help staff develop good relationships.
calculate ​
v /ˈkælkjuleɪt/ They use our software to calculate the cost of making a
product in different countries.
call about ​phrase /kɔːl əˈbaʊt/ I’m calling about our meeting next week.
call somebody /kɔːl ˈsʌmbədi bæk/ Could you ask her to call me back?
back ​phr v
chain ​n /tʃeɪn/ I work for a supermarket chain.
client ​
n /ˈklaɪənt/ I work on projects for various clients and companies.
colleague ​
n /ˈkɒliːɡ/ I work with colleagues abroad.
communicate ​
v /kəˈmjuːnɪkeɪt/ I’m helping a local team to communicate better with their
customers abroad.
consult ​
v /kənˈsʌlt/ You should consult with your manager on this.
consultancy ​n /kənˈsʌltənsi/ I’m phoning to offer him some consultancy work.
consultant ​
n /kənˈsʌltənt/ At the moment I’m working with an external consultant.
consultation ​n /ˌkɒnslˈteɪʃn/ A half-day consultation costs between $200 and $250.
contact ​
n /ˈkɒntækt/ I have a lot of contact with my customers.
currently ​adv /ˈkʌrəntli/ I’m currently working on a project to attract customers.
customer ​
n /ˈkʌstəmə(r)/ I research the kind of products that our customers want.
employment /ɪmˈplɔɪmənt The employment agency say they have two people who are
agency ​
n ˌeɪdʒənsi/ interested in the job.
face-to-face ​
adv /ˌfeɪs tə ˈfeɪs/ I like to meet clients face-to-face.
landline ​
n /ˈlændlaɪn/ My landline is 01685 556767.
leave a message ​ /liːv ə ˈmesɪdʒ/ Would you like to leave a message?
phrase
log-in ​
n /ˈlɒɡɪn/ The computer isn’t accepting my log-in.
producer ​
n /prəˈdjuːsə(r)/ My company works with producers and suppliers abroad.
public /ˌpʌblɪk rɪˈleɪʃnz/ I’m a public relations officer, so I answer questions from
relations ​
n pl journalists.
retail buyer ​n /ˈriːteɪl ˈbaɪə(r)/ I’m a retail buyer for a supermarket.
server ​n /ˈsɜːvə(r)/ There’s a problem with the server.
software ​n /ˈsɒftweə(r)/ My company provides computer software.
speak to ​v /spiːk tuː/ Could I speak to Leo Keliher, please?

Business Result Second Edition Pre-intermediate International Wordlist 2

staff ​
n /stɑːf/ I deal with problems at work and help staff develop good
relationships.
supplier ​
n /səˈplaɪə(r)/ My main job is to buy salads and vegetables from suppliers.
supply ​
v /səˈplaɪ/ We can supply the tools that you have requested.
take a message ​ /teɪk ə ˈmesɪdʒ/ I’m afraid she is out of the office. Can I take a message?
phrase
telesales ​
n pl /ˈteliseɪlz/ Do you work with the telesales team?
work alone ​phrase /wɜːk əˈləʊn/ I’m self employed. I prefer to work alone.
work for ​v /wɜːk fɔː(r)/ I work for a small company.
work in ​v /wɜːk ɪn/ I work in the finance department.
work on ​v /wɜːk ɒn/ I’m working on a new project this month.
work with ​v /wɜːk wɪð/ I work with lots of different departments.
workload ​
n /ˈwɜːkləʊd/ I have too much to do. I need to reduce my workload.

Unit 3
can’t live without ​ /kɑːnt lɪv wɪˈðaʊt/ I can’t live without my mobile phone.
phrase
cheap ​
adj /tʃiːp/ The product is cheap but is very reliable.
conclusion ​n /kənˈkluːʒn/ Our conclusion is that they are a great choice.
development ​n /dɪˈveləpmənt/ We’ll hear more about recent developments at Twitter.
digital /ˈdɪdʒɪtl Jack Dorsey became interested in digital communications
communications ​ kəˌmjuːnɪˈkeɪʃnz/ at a very early age.
n pl
efficiently ​
adv /ɪˈfɪʃntli/ Staff need to deal with problems quickly and efficiently.
entrepreneur ​n /ˌɒntrəprəˈnɜː(r)/ We look at the entrepreneurs who have made our lives so
different today.
expensive ​adj /ɪkˈspensɪv/ Quality isn’t only about price and expensive materials.
extremely ​
adv /ɪkˈstriːmli/ This savings account is an extremely reliable product.
faulty ​
adj /ˈfɔːlti/ Companies that sell faulty products will lose our business.
feature ​
n /ˈfiːtʃə(r)/ Visit our website to discover all the fantastic features.
good value ​n /ɡʊd ˈvæljuː/ If you buy two, you get the third one free. That’s good value
for money.
helpful ​
adj /ˈhelpfl/ She was very helpful and she gave me a lot of useful ideas
about what product to buy.
high-quality ​
adj /haɪ ˈkwɒləti/ A cheap watch that looks good and tells the right time after
ten years is also a high-quality product.
high-tech ​adj /ˌhaɪ ˈtek/ We use the latest technology. Our products are very high-tech.
interview ​
v /ˈɪntəvjuː/ We did this by interviewing 50 visitors to the festival.
invent ​
v /ɪnˈvent/ He invented the smart chip technology used in credit cards.
invention ​
n /ɪnˈvenʃn/ Roland Moreno launched his invention on 25th March 1974.
investment ​
n /ɪnˈvestmənt/ This savings account is a safe investment.
launch ​
v /lɔːntʃ/ Jack Dorsey launched Twitter in 2006.
majority ​
n /məˈdʒɒrəti/ The majority of people interviewed said they would use the
product again.
manual ​
n /ˈmænjuəl/ We don’t want to read a 200-page manual before we can use
our mobile phone.
navigation ​n /ˌnævɪˈɡeɪʃn/ We’ve added a high-speed G7 processor for super fast
navigation.
original ​
adj /əˈrɪdʒənl/ Some of us are looking for original products that nobody else
will have.
personal ​adj /ˈpɜːsənl/ Shopping for new products is a very personal thing.
popular ​
adj /ˈpɒpjələ(r)/ Others are more attracted by popular products.

Business Result Second Edition Pre-intermediate International Wordlist 3

pretty ​
adv /ˈprɪti/ The accommodation was pretty good value.
priority ​n /praɪˈɒrəti/ A recent online survey asked customers what their top five
priorities were.
product launch ​n /ˈprɒdʌkt lɔːntʃ/ 120 people accepted the invitation to the product launch.
promise ​
v /ˈprɒmɪs/ Reliable companies give what they promise, every time.
purpose ​n /ˈpɜːpəs/ The purpose of our research was to find the best
accommodation for visitors.
quickly ​
adv /ˈkwɪkli/ Staff need to deal with problems quickly and efficiently.
quite ​
adv /kwaɪt/ Your things are always quite original.
recommend ​
v /ˌrekəˈmend/ I can recommend this savings account, because it’s an
extremely reliable product.
reliable ​
adj /rɪˈlaɪəbl/ Most customers want to buy from reliable companies.
research ​n /ˈriːsɜːtʃ/ Our research showed that podpads were popular with visitors.
result ​
n /rɪˈzʌlt/ The results of the customer survey were very positive.
review ​n /rɪˈvjuː/ They even pay you £10 if you write a review of your holiday
on their website.
totally ​
adv /ˈtəʊtəli/ We’ve added a totally new high-definition camera for perfect
photos every time.
user-friendly ​adj /ˌjuːzə ˈfrendli/ The computer is very user-friendly.

Unit 4
Accounts ​n /əˈkaʊnts/ Accounts invoices customers and collects the money.
appointment ​
n /əˈpɔɪntmənt/ I have an appointment with Olivia Gonzalez.
be interested in ​ /bi ˈɪntrəstɪd ɪn/ He’s interested in doing some marketing work for us in
phrase Poland.
be responsible for ​ /bi rɪˈspɒnsəbl fɔː(r)/ Alex is responsible for new business in Northern Europe.
phrase
buy ​
v /baɪ/ The Purchasing Department buys products at low prices.
check ​
v /tʃek/ The Quality Control Department checks that every product
leaves in perfect condition.
closely ​
adv /ˈkləʊsli/ We work closely with the Marketing Department.
contact with ​phrase /ˈkɒntækt wɪð/ Which department do you have the most contact with?
control ​
v /kənˈtrəʊl/ The Finance Department controls the spending of all the
other departments.
current ​adj /ˈkʌrənt/ Where did you work before your current job?
Customer /ˈkʌstəmə(r) ˈsɜːvɪs/ Customer Service has to resolve all kinds of problems to
Service ​n keep customers happy.
department ​
n /dɪˈpɑːtmənt/ In our department, we do monthly financial reports.
dispatch ​v /dɪˈspætʃ/ Logistics has to dispatch and deliver products on time.
Finance ​
n /ˈfaɪnæns/ The Finance Department controls the spending of all the
other departments.
fluent ​
adj /ˈfluːənt/ Are all the staff fluent in English?
frequent ​
adj /ˈfriːkwənt/ I have frequent contact with all the different departments.
generate ​
v /ˈdʒenəreɪt/ The Sales and Marketing departments generate money for
the company.
help yourself ​ /help jɔːˈself/ Help yourself to tea and biscuits.
phrase
Human /ˈhjuːmən rɪˈsɔːsɪz/ How many people work in Human Resources?
Resources ​n
identification ​
n /aɪˌdentɪfɪˈkeɪʃn/ Can I see some identification, please?
in charge of ​phrase /ɪn tʃɑːdʒ ɒv/ Who is in charge of your department?

Business Result Second Edition Pre-intermediate International Wordlist 4

infrastructure ​n /ˈɪnfrəstrʌktʃə(r)/ IT has to maintain the computer systems and IT
infrastructure within the company.
invoice ​
v /ˈɪnvɔɪs/ Accounts invoices customers and collects the money.
IT ​
n /ˌaɪ ˈtiː/ My computer’s not working. I need to phone IT.
Logistics ​
n /ləˈdʒɪstɪks/ Logistics has to dispatch and deliver products on time.
maintain ​v /meɪnˈteɪn/ IT has to maintain the computer systems within the company.
manufacture ​
v /ˌmænjuˈfæktʃə(r)/ Our company manufactures plastic tables and benches from
recycled plastic.
Marketing ​
n /ˈmɑːkɪtɪŋ/ The Marketing Department decides on our advertising
campaigns.
on the road ​phrase /ɒn ðə rəʊd/ He’s on the road a lot of the time, visiting new customers.
Production ​
n /prəˈdʌkʃn/ She’s in charge of the Production Department.
Purchasing ​n /ˈpɜːtʃəsɪŋ/ The Purchasing Department buys products at low prices.
Quality Control ​n /ˈkwɒləti kəntrəʊl/ The Quality Control Department checks that every product
leaves in perfect condition.
recruitment /rɪˈkruːtmənt I have a meeting with her today to discuss our recruitment
strategy ​
n ˈstrætədʒi/ strategy for the year ahead.
report to ​v /rɪˈpɔːt tu/ I report to the HR Director.
resolve ​
v /rɪˈzɒlv/ Customer Service has to resolve all kinds of problems to keep
customers happy.
Sales ​
n /seɪlz/ The Sales department generates new business with customers.
sign in ​phr v /saɪn ɪn/ Can you sign in, please?
take a seat ​phrase /teɪk ə siːt/ Please take a seat. She’ll be right down.
visitor’s pass ​n /ˈvɪzɪtəz pɑːs/ You need a visitor’s pass.
work closely with ​ /wɜːk ˈkləʊsli wɪð/ I work closely with the Marketing Department.
phrase

Unit 5
apologize ​
v /əˈpɒlədʒaɪz/ I do apologize for the problems.
communication /kəˌmjuːnɪˈkeɪʃn Companies must make sure that their communication
channels ​n pl ˈtʃænlz/ channels are connected.
compare ​
v /kəmˈpeə(r)/ It’s easier to compare prices and products online.
compensation ​n /ˌkɒmpenˈseɪʃn/ I didn’t get my money back for the holiday, but I received a
compensation cheque for €200.
credit voucher ​n /ˈkredɪt ˈvaʊtʃə(r)/ The credit voucher is valid for 12 months, and you can use
it in any of our stores.
customer /ˈkʌstəmə(r) It gives companies more opportunity to get feedback on the
experience ​n ɪkˈspɪəriəns/ customer experience.
customer loyalty ​n /ˈkʌstəmə(r) ˈlɔɪəlti/ We want out customers to keep using our service. Customer
loyalty is very important to our success.
Customer /ˈkʌstəmə(r) səˈpɔːt/ You can call our Customer Support number 24 hours a day.
Support ​
n
deal with ​v /diːl wɪð/ When dealing with a complaint, never say ‘it’s not our fault’.
discount ​n /ˈdɪskaʊnt/ We can offer you a 15% discount if you pay today.
encourage ​v /ɪnˈkʌrɪdʒ/ We lost a lot of business to our competitors last year, so this
year we are working hard to encourage customer loyalty.
exchange ​
v /ɪksˈtʃeɪndʒ/ It’s difficult to exchange items when you buy online.
explain the issue ​ /ɪkˈspleɪn ðə ˈɪʃuː/ Customer Services had no record of my email, so I had to
phrase explain the issue again.
get feedback ​v /ɡet ˈfiːdbæk/ We like to get feedback on the customer experience.
give somebody /ɡɪv ˈsʌmbədi ðeə(r) If you return it within 14 days, we’ll give you your
their money back ​ ˈmʌni bæk/ money back.
phrase

Business Result Second Edition Pre-intermediate International Wordlist 5

have a query ​phrase /hæv ə ˈkwɪəri/ Communication is now easier for customers who have a
query about a product or order.
inconvenience ​
n /ˌɪnkənˈviːniəns/ We’re sorry for the inconvenience.
make a complaint ​ /meɪk ə kəmˈpleɪnt/ The customer made a complaint as the product didn’t work.
phrase
multi-channel ​adj /ˈmʌlti tʃænl/ Multi-channel customer service provides customers with
many communication options.
needs ​n pl /niːdz/ It’s important to understand your customers’ needs.
nominate ​
v /ˈnɒmɪneɪt/ Customers who have had excellent service can nominate the
staff member for an award.
offer a solution ​ /ˈɒfə(r) ə səˈluːʃn/ They can’t offer a solution to the problem.
phrase
on hold ​phrase /ɒn həʊld/ I spent 30 minutes on hold waiting for somebody to answer.
online chat ​n /ˌɒnˈlaɪn tʃæt/ You can use our online chat service to talk to a customer
service rep on our website.
option ​
n /ˈɒpʃn/ There are many options for how to contact the company.
online retailer ​n /ˌɒnˈlaɪn ˈriːteɪlə(r)/ Online retailers offer the cheapest products.
participate ​
v /pɑːˈtɪsɪpeɪt/ What are the possible benefits for a company that decides to
participate in the awards?
purchase ​n /ˈpɜːtʃəs/ In the package there was a £10 credit voucher for my next
purchase on the site.
put somebody on /pʊt ˈsʌmbədi ɒn They put you on hold and you have to wait a long time.
hold ​
phrase həʊld/
receipt ​n /rɪˈsiːt/ Do you still have the receipt?
recognize ​
v /ˈrekəɡnaɪz/ The award recognizes the best examples of customer service.
record ​
n /ˈrekɔːd/ They have no record of the email that I sent.
refund ​
n /ˈriːfʌnd/ I asked for a refund, but they refused.
repair ​
v /rɪˈpeə(r)/ We can’t repair it, but we will send you another one.
replacement ​n /rɪˈpleɪsmənt/ Bring the computer back, and we’ll give you a replacement
to take home today.
reply ​
n /rɪˈplaɪ/ If there isn’t a quick reply, customers try the online chat.
report a problem ​ /rɪˈpɔːt ə ˈprɒbləm/ Communication is now easier for customers who want to
phrase report a problem.
respond ​v /rɪˈspɒnd/ I sent them an email but they didn’t respond.
response time ​n /rɪˈspɒns taɪm/ Customers today do not want to wait, so companies must
improve their response times.
return ​
v /rɪˈtɜːn/ Can you return the other book to us?
satisfy ​
v /ˈsætɪsfaɪ/ Employees work hard to satisfy the customer.
second-hand ​
adj /ˌsekənd ˈhænd/ I often buy second-hand products.
Technical /ˈteknɪkl səˈpɔːt/ They just gave me the phone number of the Technical
Support ​n Support hotline.
valid ​
adj /ˈvælɪd/ The voucher is valid for 12 months.

Unit 6
accept a job ​phrase /əkˈsept ə dʒɒb/ I accepted the job because they offered me a good salary.
advertise ​
v /ˈædvətaɪz/ Many companies advertise new positions on LinkedIn.
application ​
n /ˌæplɪˈkeɪʃn/ I’ve received three new applications for the job.
apply for ​v /əˈplaɪ fɔː(r)/ With one or two clicks, you can apply for the job and attach
your CV.
at the last minute ​ /æt ðə lɑːst ˈmɪnɪt/ I only saw the job advertisement at the last minute.
phrase I almost missed the deadline.
attractive ​
adj /əˈtræktɪv/ That option is more attractive as it will be much faster.

Business Result Second Edition Pre-intermediate International Wordlist 6

benefit ​
n /ˈbenɪfɪt/ What is the cost of providing these benefits to employees?
candidate ​
n /ˈkændɪdeɪt/ There were lots of other candidates for the job.
contact ​
n /ˈkɒntækt/ I have over 100 business contacts on LinkedIn.
CV ​
n /ˌsiː ˈviː/ You should attach your latest CV (curriculum vitae).
develop ​
v /dɪˈveləp/ Once you’ve signed up, you should develop your list of
contacts.
evaluate ​v /ɪˈvæljueɪt/ At Brazilian company Semco, employees evaluate their
managers twice a year.
ex-colleague ​
n /eks ˈkɒliːɡ/ Ex-colleagues can give you a reference.
experience ​n /ɪkˈspɪəriəns/ I have six years’ experience working in the car industry.
experienced ​adj /ɪkˈspɪəriənst/ I had the qualifications, but I wasn’t experienced as this was
my first real job.
external ​
adj /ɪkˈstɜːnl/ There are also advantages to using an external recruitment
company.
field ​
n /fiːld/ When did you start working in this field?
go for ​phr v /ɡəʊ fə(r)/ If I had to choose, I’d go for this one.
highly-skilled ​adj /ˈhaɪli skɪld/ The company wanted a highly-skilled technician.
internal ​
adj /ɪnˈtɜːnl/ The internal option is attractive because it’s quicker and
cheaper.
interview ​
n /ˈɪntəvjuː/ You can find a lot of advice on the site about what to say in a
job interview.
invite ​
v /ˈɪnvaɪt/ I was invited to an interview.
key advantage ​n /kiː ədˈvɑːntɪdʒ/ A key advantage is that we save money.
opportunity ​n /ˌɒpəˈtjuːnəti/ Well, I understand that we have to give opportunities to
younger employees.
participant ​
n /pɑːˈtɪsɪpənt/ All participants will receive an official qualification at the
end of the course.
preferable ​
adj /ˈprefrəbl/ I think recruiting from inside the company is more
preferable than recruiting from outside.
prepare ​v /prɪˈpeə(r)/ I prepared really well for the interview by finding out
everything I could about the job and the company.
profile ​
n /ˈprəʊfaɪl/ It’s important to keep your profile up to date on sites like
LinkedIn.
progress ​
v /ˈprəʊɡres/ We have a lot of young engineers who want to progress in
the company.
promote ​
v /prəˈməʊt/ We can either promote one of our existing engineers or
advertise for a new project manager outside.
qualification ​n /kwɒlɪfɪˈkeɪʃn/ I had the qualifications, but I wasn’t at all experienced as
this was my first real job.
qualified ​
adj /ˈkwɒlɪfaɪd/ I really wanted the job, but I wasn’t really qualified for it,
because I didn’t have a Master’s degree.
recruit ​v /rɪˈkruːt/ Many of the world’s top companies use LinkedIn to help them
recruit new employees.
recruitment ​n /rɪˈkruːtmənt/ The HR Manager is responsible for the recruitment of new
employees.
reference ​n /ˈrefrəns/ That person can post a reference on the site, saying how good
your work is.
refuse ​v /rɪˈfjuːz/ Have you ever refused a job offer?
session ​
n /ˈseʃn/ There will be a series of 1‑day training sessions.
shortlist ​n /ˈʃɔːtlɪst/ I didn’t think I would make the shortlist, but I did.
shortlist ​v /ˈʃɔːtlɪst/ I was shortlisted for the job, but I didn’t get it.
skills ​
n pl /skɪlz/ I’ve also helped to set up training programmes, giving local
people the skills they need to manage their lives
tutorial ​
n /tjuːˈtɔːriəl/ You will have a weekly online tutorial with a trainer to
review your progress.
Business Result Second Edition Pre-intermediate International Wordlist 7
Unit 7
additional costs ​n /əˈdɪʃənl kɒsts/ I thought the ticket was really cheap but there were lots of
additional costs.
airline charges ​n pl /ˈeəlaɪn tʃɑːdʒɪz/ Passengers are particularly annoyed about airline charges.
aisle seat ​n /aɪl siːt/ 58% of passengers prefer the aisle seat.
availability ​n /əˌveɪləˈbɪləti/ What’s your availability on Monday?
baggage /ˈbæɡɪdʒ əˈlaʊəns/ Today, baggage allowances are lower, and some airlines
allowance ​
n make you pay to take a suitcase.
boarding pass ​n /ˈbɔːdɪŋ pɑːs/ Can I see your boarding pass, please?
business /ˈbɪznəs ˈtrævələ(r)/ Business travellers are sometimes prepared to pay more for
traveller ​
n priority check-in.
connecting flight ​n /kəˈnektɪŋ flaɪt/ I have a connecting flight in Amsterdam.
delayed flight ​n /dɪˈleɪd flaɪt/ Bad weather is one of the biggest causes of delayed flights.
excess baggage ​n /ˌekses ˈbæɡɪdʒ/ They didn’t ask me to pay for excess baggage, even though
my suitcase was more than 2 kg overweight.
flight ticket ​n /flaɪt ˈtɪkɪt/ Have you bought your flight ticket yet?
free ​
adj /friː/ Are you free on Wednesday evening?
hand baggage ​n /ˈhænd bæɡɪdʒ/ Some airlines have weight restrictions which limit hand
baggage to 8 kg or less.
have something on ​ /hæv ˈsʌmθɪŋ ɒn/ I’m afraid I can’t meet then. I have something on all
phrase morning.
hold baggage ​n /həʊld ˈbæɡɪdʒ/ That’s hold baggage. It’s too big to take on the plane. You
need to check it in.
instead ​
adv /ɪnˈsted/ How about Wednesday instead?
legroom ​
n /ˈleɡruːm/ The aisle seat offers a little more legroom.
middle seat ​n /ˈmɪdl siːt/ My seat was broken and I had to go in a middle seat
between two very large people.
missed /mɪst kəˈnekʃn/ He didn’t come to the meeting because he had a missed
connection ​n connection in Paris and couldn’t get to London in time.
occupy ​
v /ˈɒkjupaɪ/ There was nobody occupying the seats next to me on the plane.
past ​
adv /pɑːst/ Go past the registrations office and turn right.
prepared ​adj /prɪˈpeəd/ Many customers are not prepared to pay to take extra baggage.
priority check-in ​n /praɪˈɒrəti tʃek ɪn/ Go to the priority check-in. It will be quicker.
provisional /prəˈvɪʒənl ˈʃedjuːl/ This is the provisional schedule, and we can decide the
schedule ​n details later.
registrations /ˌredʒɪˈstreɪʃnz Excuse me. I’m looking for the registrations office for the
office ​n ˈɒfɪs/ conference.
seat upgrade ​n /siːt ˈʌpɡreɪd/ Do you sometimes pay more for a seat upgrade to a more
comfortable part of the plane?
security scan ​n /sɪˈkjʊərəti skæn/ They saw something strange in my suitcase at the security
scan, so they asked me to open it.
self-service /self ˈsɜːvɪs tʃek ɪn/ You can avoid waiting in line if you use the airline’s
check-in ​n self-service check-in to get your boarding pass.
spend ​v /spend/ She will spend Tuesday night in a hotel near the company.
straight on ​adv /streɪt ɒn/ Go straight on for about one kilometre.
suit ​
v /suːt/ When would suit you?
suitcase ​n /ˈsuːtkeɪs/ Some airlines make you pay to take a suitcase.
technical /ˈteknɪkl ˈprɒbləm/ The flight was delayed due to technical problems.
problem ​
n
travel operator ​n /ˈtrævl ˈɒpəreɪtə(r)/ Do you ever complain to airlines or other travel operators?
upgrade ​
n /ˈʌpɡreɪd/ I got a free upgrade to First Class.
weight /weɪt rɪˈstrɪkʃnz/ There are weight restrictions on your hand baggage.
restrictions ​n pl

Business Result Second Edition Pre-intermediate International Wordlist 8

window seat ​n /ˈwɪndəʊ siːt/ Can I have a window seat, please?
work ​
v /wɜːk/ Does Tuesday at 10 a.m. work for you?

Unit 8
accept ​
v /əkˈsept/ Do you accept payment by American Express?
broken ​
adj /ˈbrəʊkən/ The item was delivered yesterday, but it was broken.
collect a parcel ​ /kəˈlekt ə ˈpɑːsl/ Hello. I’ve come to collect a parcel.
phrase
confirm ​
v /kənˈfɜːm/ Delivery was confirmed by the courier at 9.15.
deliver an order ​ /dɪˈlɪvə(r) æn Can you tell me when you will deliver our order?
phrase ˈɔːdə(r)/
delivery point ​n /dɪˈlɪvəri pɔɪnt/ The order is sent to a local delivery point for the customer
to collect.
enquire ​v /ɪnˈkwaɪə(r)/ A customer phoned to enquire about one of our products.
enquiry ​
n /ɪnˈkwaɪəri/ I’m calling about your recent enquiry.
form ​
n /fɔːm/ What forms of payment do you accept?
give a quotation ​ /ɡɪv ə kwəʊˈteɪʃn/ I’ll give you a quotation and I can place the order
phrase immediately if you agree.
goods ​
n pl /ɡʊdz/ In our busy period, we make sure we have enough goods in
the warehouse.
grow in popularity ​ /ɡrəʊ ɪn Click and Collect delivery is growing in popularity.
phrase ˌpɒpjuˈlærəti/
guarantee ​v /ˌɡærənˈtiː/ We guarantee next-day delivery.
in advance ​phrase /ɪn ədˈvɑːns/ Do you offer a discount for payment in advance?
in stock ​phrase /ɪn stɒk/ I need to check we have enough items in stock.
include ​
v /ɪnˈkluːd/ Does the price include VAT?
instalment ​n /ɪnˈstɔːlmənt/ Can I pay in monthly instalments?
keep in stock ​ /kiːp ɪn stɒk/ We don’t keep that product in stock in our store.
phrase
limited selection ​n /ˈlɪmɪtɪd sɪˈlekʃn/ Only a limited selection of products are available for
collection.
maximize ​
v /ˈmæksɪmaɪz/ We offer different payment methods to maximize sales.
meet demand ​ /miːt dɪˈmɑːnd/ We don’t have enough stock to meet the demand.
phrase
parts and labour ​n /pɑːts ænd ˈleɪbə(r)/ The guarantee is for parts and labour.
pay in monthly /peɪ ɪn ˈmʌnθli On larger orders, is it possible to pay in monthly
instalments ​ ɪnˈstɔːlmənts/ instalments?
phrase
payment method ​n /ˈpeɪmənt ˈmeθəd/ What payment methods will you use to maximize sales?
place an order ​ /pleɪs æn ˈɔːdə(r)/ With so many customers placing orders on Black Friday,
phrase warehouses need to operate over the weekend.
process an order ​ /ˈprəʊses æn The supplier said they needed more time to process the order.
phrase ˈɔːdə(r)/
quote ​
n /kwəʊt/ I can give you a quote if you want to order today.
quote a price ​phrase /kwəʊt ə praɪs/ We quote higher prices for next-day delivery.
reduced ​adj /rɪˈdjuːst/ On Black Friday, retailers offer reduced prices on many of
their products.
reduction ​
n /rɪˈdʌkʃn/ We can give you a 5% reduction for payment in advance.
retailer ​n /ˈriːteɪlə(r)/ For online retailers, Black Friday presents a particular
challenge.
ship ​
v /ʃɪp/ We can ship the product to you in the next 48 hours.
shipment ​
n /ˈʃɪpmənt/ If customers can track their shipment online, and this
information is correct, they will be satisfied.

Business Result Second Edition Pre-intermediate International Wordlist 9

shipping date ​n /ˈʃɪpɪŋ deɪt/ The next shipping date is in two weeks.
stock ​
v /stɒk/ Sorry, we don’t stock that product here.
track ​
v /træk/ Customers can track their shipment online.
transaction ​n /trænˈzækʃn/ With some card companies we pay up to 5% for each
transaction.
transaction fee ​n /trænˈzækʃn fiː/ The transaction fees are very high compared with credit cards.
transfer ​
v /trænsˈfɜː(r)/ The order is transferred automatically to the warehouse.
transport ​v /trænˈspɔːt/ The carriers who transport the goods may also need extra
drivers over that weekend.

Unit 9
accurate ​
adj /ˈækjərət/ We planned to spend €200,000 on adverising but €300,000 is
a more accurate figure.
add value ​phrase /æd ˈvæljuː/ Always add value for your customer by thinking of how they
will gain from your activity.
advertisement ​n /ədˈvɜːtɪsmənt/ Alcohol and cigarette advertisements are illegal in some
countries.
advertising ​
n /ˈædvətaɪzɪŋ/ He works in advertising.
advertising /ˈædvətaɪzɪŋ bɔːd/ We are promoting our sports channel service with digital
board ​n advertising boards at sports stadiums.
advertising /ˈædvətaɪzɪŋ The new advertising campaign has attracted a lot of new
campaign ​n kæmˈpeɪn/ business.
attract new /əˈtrækt njuː An effectice advertising campaign is important to attract
business ​ phrase ˈbɪznəs/ new business.
billboard ​
n /ˈbɪlbɔːd/ I know that companies have to advertise, but you don’t need
to have big billboards everywhere.
boost ​
v /buːst/ If you want to boost sales, try reducing prices.
catch ​
v /kætʃ/ Sorry, I didn’t catch what you said. Could you repeat it?
click ad ​n /klɪk æd/ We have a lot of click ads on the home pages of online sports
magazines.
come back to ​phr v /kʌm bæk tuː/ I don’t think we have time to discuss that now. Can we come
back to it later?
conduct ​
v /kənˈdʌkt/ Don’t forget the power of a funny video when you conduct
an advertising campaign on social media.
cookie ​
n /ˈkʊki/ To use these websites, you need to accept cookies on your
computer.
detailed ​adj /ˈdiːteɪld/ Edward is going to prepare a detailed sales forecast.
get free publicity ​ /ɡet friː pʌbˈlɪsəti/ Social media offers the possibility to get free publicity by
phrase using tools such as Facebook.
get off the subject ​ /ɡet ɒf ðə ˈsʌbdʒɪkt/ We’re getting off the subject. Can we continue discussing
phrase the sales figures?
go viral ​phrase /ɡəʊ ˈvaɪrəl/ The video has gone viral. It’s had more than 2 million views.
increase awareness ​ /ɪnˈkriːs əˈweənəs/ Both small start-ups and big firms use social media to
phrase increase awareness of their company or brand.
independent ​
adj /ˌɪndɪˈpendənt/ We are a small independent shop.
latest range ​n /ˈleɪtɪst reɪndʒ/ Our latest range of products is more successful than our
previous range.
marketing /ˈmɑːkɪtɪŋ We need to discuss our new marketing campaign for
campaign ​n kæmˈpeɪn/ Central Europe.
move on ​phr v /muːv ɒn/ We’re running out of time. Let’s move on to the next point.
offer ​
v /ˈɒfə(r)/ We’re offering access to specialized sports channels for just
€1 per day.
offer a choice ​ /ˈɒfə(r) ə tʃɔɪs/ Many people think we are expensive and don’t offer much
phrase choice.

Business Result Second Edition Pre-intermediate International Wordlist 10

offer discounts ​ /ˈɒfə(r) dɪsˈkaʊnts/ A Facebook page can promote your latest range and offer
phrase discounts to customers.
promote ​
v /prəˈməʊt/ The Internet has made it easier to promote your business.
promotional /prəˈməʊʃənl ɪˈvent/ When a company has a new product to sell, they organize a
event ​
n lot of promotional events.
reach ​v /riːtʃ/ We need a campaign to plan how to reach our target audience.
sales forecast ​n /seɪlz ˈfɔːkɑːst/ Please can you prepare a detailed sales forecast, country by
country?
search engine ​n /sɜːtʃ ˈendʒɪn/ Google is one of the most popular search engines.
social media /ˈsəʊʃl ˈmiːdiə Anton will provide more details about the social media
campaign ​n kæmˈpeɪn/ campaign.
specific ​adj /spəˈsɪfɪk/ I don’t understand. Could you be more specific?
start-up ​n /ˈstɑːt ʌp/ Many start-ups use social media to keep advertising
costs down.
strict ​
adj /strɪkt/ There should be strict controls on what is advertised.
sum up ​phr v /sʌm ʌp/ I think we’ve covered everthing. Can we sum up what we’ve
agreed?
target audience ​n /ˈtɑːɡɪt ˈɔːdiəns/ Our target audience is young adults with an interest in
fashion.
targeted advert ​n /ˈtɑːɡɪtɪd ˈædvɜːt/ I think it’s very useful to get targeted adverts about
products that interest us.
targeted email ​n /ˈtɑːɡɪtɪd ˈiːmeɪl/ To boost sales in our shop, we do a targeted email campaign
to companies in the area twice a year.
webmaster ​n /ˈwebmɑːstə(r)/ We have a webmaster who’s done a great job getting our
website on to the first page of Google.
word of mouth ​n /wɜːd ɒv maʊð/ Word of mouth can be the best form of publicity.

Unit 10
carbon /ˈkɑːbən iˈmɪʃnz/ Fossil fuels like coal or oil produce high quantities of carbon
emissions ​
n pl emissions.
carpooling ​
n /ˈkɑːpuːlɪŋ/ We use carpooling in my office: two people have to travel in
each car to use the company car park.
company image ​n /ˈkʌmpəni ˈɪmɪdʒ/ Being environmentally friendly is important for your
company image.
consume ​
v /kənˈsjuːm/ We consume a lot less electricity now.
cost-effective ​
adj /ˌkɒst ɪˈfektɪv/ There was a need to find a cost-effective solution to power
the new data centre.
data centre ​n /ˈdɑːtə ˈsentə(r)/ Large quantities of information are stored online in data
centres.
e-billing ​
n /iː ˈbɪlɪŋ/ We have decided to move to e-billing to save paper and
reduce postage costs.
eco-friendly ​
adj /ˈiːkəʊ ˈfrendli/ I try to buy eco-friendly products that are made without
polluting the environment.
energy /ˈenədʒi Our energy consumption is much higher in the winter
consumption ​n kənˈsʌmpʃn/ because we have to heat the house.
energy /ˈenədʒi prəˈdʌkʃn/ Energy production is expensive in Finland.
production ​
n
energy-efficient ​adj /ˈenədʒi ɪˈfɪʃnt/ Do you use energy-efficient light bulbs?
factor ​
n /ˈfæktə(r)/ The energy used by data centres makes them a significant
factor in global warming
fossil fuel ​n /ˈfɒsl fjuːəl/ Fossil fuels like coal or oil produce high quantities of carbon
emissions.
generate energy ​ /ˈdʒenəreɪt ˈenədʒi/ Big servers consume lots of energy, often generated from
phrase fossil fuels

Business Result Second Edition Pre-intermediate International Wordlist 11

global warming ​n /ˌɡləʊbl ˈwɔːmɪŋ/ The energy used to power data centres is a significant factor
in global warming.
green initiative ​n /ɡriːn ɪˈnɪʃətɪv/ Our compnay has a lot of green initiatives to help the
environment.
measures ​n pl /ˈmeʒəz/ What measures are you taking to reduce waste?
organic ​
adj /ɔːˈɡænɪk/ We only use local, organic products in the staff restaurant.
overview ​
n /ˈəʊvəvjuː/ First of all, I’ll give you a quick overview of my talk.
pollute ​
v /pəˈluːt/ Our electricity comes from fossil fuels, so every time you
leave a light on, you’re polluting the environment.
protect the /prəˈtekt ðə We need to reduce waste and try to protect the
environment ​ ɪnˈvaɪrənmənt/ environment.
phrase
recycle ​
v /ˌriːˈsaɪkl/ The water heated by the servers is recycled to provide
heating for up to 1,000 homes.
recycling ​n /ˌriːˈsaɪklɪŋ/ Does your company provide bins for recycling?
reduce pollution ​ /rɪˈdjuːs pəˈluːʃn/ We are trying to reduce pollution by using cleaner energy
phrase from renewable sources.
regulations ​n pl /ˌreɡjuˈleɪʃnz/ The government is bringout out new environmental
regulations.
renewable /rɪˈnjuːəbl sɔːsɪz/ It’s important to develop renewable sources of energy like
sources ​
n pl wind or water.
respect ​v /rɪˈspekt/ Many motorists don’t respect the speed limit.
reuse ​
v /ˌriːˈjuːz/ After the heat is extracted, the same water is reused to cool
the servers again.
running costs ​n pl /ˈrʌnɪŋ kɒsts/ Running costs are €7 per kilometre for the tram, but only €5
for the bus.
significant ​adj /sɪɡˈnɪfɪkənt/ There has been a significant increase in the world’s average
temperature.
start-up costs ​n pl /stɑːt ʌp kɒsts/ The start-up costs for the new initiative are very low.
storage ​
n /ˈstɔːrɪdʒ/ Some environmental problems are caused by the storage of
large amounts of data.
take action ​phrase /teɪk ˈækʃn/ I want to talk about the importance of taking action to
combat climate change.
throw away ​phr v /ˈθrəʊ əweɪ/ So many products end their life in the bin, but one thing we
rarely throw away is information.
turn down ​phr v /tɜːn daʊn/ If you turn the heating down in warm weather, you will
reduce your energy costs significantly.
turn off ​phr v /ˈtɜːn ɒf/ Someone in our company started an initiative to turn off lights.
waste ​
n /weɪst/ You can reduce waste by recycling almost anything.
windfarm ​
n /ˈwɪndfɑːm/ Google has bought the complete output of a nearby windfarm
for its new data centre.

Unit 11
accept an invitation ​ /əkˈsept æn I accepted my invitation as soon as it arrived!
phrase ˌɪnvɪˈteɪʃn/
accommodation ​n /əˌkɒməˈdeɪʃn/ Our website can help you find accommodation near the
conference centre.
arrange a trip ​ /əˈreɪndʒ ə trɪp/ The host company arranged a trip to the Duomo cathedral
phrase in the afternoon.
attend an event ​ /əˈtend æn ɪˈvent/ The best corporate event I’ve ever attended was a visit to
phrase the opera in Italy.
book a venue ​ /bʊk ə ˈvenjuː/ They had to book the venue for the party months in
phrase advance.
bribery ​
n /ˈbraɪbəri/ When a company makes a secret cash payment to a customer
to get their business, this is a clear case of bribery.

Business Result Second Edition Pre-intermediate International Wordlist 12

budget ​n /ˈbʌdʒɪt/ The more important the customer, the bigger the budget of
the host company that is paying.
client ​
n /ˈklaɪənt/ My lawyer has many important clients.
consider ​
v /kənˈsɪdə(r)/ Despite the high cost, many companies consider corporate
hospitality to be good value for money.
corporate /ˌkɔːpərət Companies use corporate hospitality to improve
hospitality ​
n hɒspɪˈtæləti/ relationships with their customers and suppliers.
cultural ​
adj /ˈkʌltʃərəl/ Some companies take clients to the opera, theatre, or other
cultural events.
entertain clients ​ /ˌentəˈteɪn ˈklaɪənts/ The bank decided to entertain its VIP clients by inviting
phrase them to the opening night of ‘Tristan and Isolde’.
entertainment ​
n /ˌentəˈteɪnmənt/ We need to organize some entertainment for the evening –
maybe a jazz band.
event ​
n /ɪˈvent/ Invite your clients to a special event and you will ensure
their loyalty for the coming year.
exclusive ​
adj /ɪkˈskluːsɪv/ The evening finished in the most exclusive restaurant in Milan.
facilities ​
n pl /fəˈsɪlətiz/ What facilities did the hotel have?
function room ​n /ˈfʌŋkʃn ruːm/ The hotel has a function room for large business events.
go for ​phr v /ɡəʊ fɔː(r)/ I think I’ll go for the lasagne.
guest ​
n /ɡest/ Guests might play a round of golf on a famous course with a
professional player.
guidelines ​n pl /ˈɡaɪdlaɪnz/ My company has strict guidelines for corporate hospitality.
have a great time ​ /hæv ə ɡreɪt taɪm/ Everyone had a great time at the party.
phrase
hold an event ​ /həʊld æn ɪˈvent/ My company held its last corporate event in June.
phrase
host company ​n /həʊst ˈkʌmpəni/ The host company didn’t provide transport, so we had to
take a taxi.
luxury ​
adj /ˈlʌkʃəri/ We spent the night in a luxury, five-star hotel.
make a reservation ​ /meɪk ə ˌrezəˈveɪʃn/ Shall I make a reservation at the restaurant for tomorrow?
phrase
marketing tool ​n /ˈmɑːkɪtɪŋ tuːl/ Corporate hospitality is a marketing tool.
negotiate ​v /nɪˈɡəʊʃieɪt/ Prices for the next year are always negotiated in November
and December.
organize ​
v /ˈɔːɡənaɪz/ How many events did we organize last year?
package ​
n /ˈpækɪdʒ/ The corporate hospitality package included dinner and a seat
at the Champions League football final.
proportional ​adj /prəˈpɔːʃənl/ The value of the gift was not proportional to the business
provided by the customer.
receive ​
v /rɪˈsiːv/ The customer received a gift from the supplier to thank her
for ‘ten years of loyalty’.
regular customer ​n /ˈreɡjələ(r) The shop gives loyalty cards to its regular customers.
ˈkʌstəmə(r)/
sponsor ​v /ˈspɒnsə(r)/ I invite my best clients to a concert sponsored by the firm.
tournament ​
n /ˈtɔːnəmənt/ Wimbledon is a famous tennis tournament.
venue ​
n /ˈvenjuː/ The venue for corporate events is as varied as the activities
offered.

Unit 12
achieve sales /əˈtʃiːv seɪlz I was disappointed because we didn’t achieve our sales
targets ​phrase ˈtɑːɡɪts/ targets last year.
artificial ​
adj /ˌɑːtɪˈfɪʃl/ In 2006, residents arrived on the artificial island of Palm
Jumeirah.

Business Result Second Edition Pre-intermediate International Wordlist 13

average ​adj /ˈævərɪdʒ/ I think we’ve had a satisfactory year, but our CEO says our
performance has been very average.
booming ​
adj /buːmɪŋ/ The economy’s really booming here.
closing figure ​n /ˈkləʊzɪŋ ˈfɪɡə(r)/ In Tokyo this morning, the Nikkei closed at 20,235.73, that’s
0.63% up on yesterday’s closing figure.
decline ​
v /dɪˈklaɪn/ Production of motor vehicles declined between 2005 and 2010.
decrease ​v /ˈdiːkriːs/ Unemployment has decreased in the last two years.
disappointed ​adj /ˌdɪsəˈpɔɪntɪd/ The employees are disappointed by the company’s
performance.
disappointing ​adj /ˌdɪsəˈpɔɪntɪŋ/ It’s very disappointing – I really thought I had a big
future here.
drop ​
v /drɒp/ Production has dropped since 2005.
encouraged ​adj /ɪnˈkʌrɪdʒd/ And we were encouraged by the big fall in serious injuries
last year.
encouraging ​adj /ɪnˈkʌrɪdʒɪŋ/ The results were encouraging.
environmental /ɪnˌvaɪrənˈmentl We’ve reduced pollution by 30%. Our environmental
performance ​n pəˈfɔːməns/ performance is good.
excellent ​adj /ˈeksələnt/ We’ve had a really excellent year, much better than we expected.
expect ​
v /ɪkˈspekt/ Customers expect a company to be socially responsible.
fall ​
n /fɔːl/ Nasdaq was also down by 122.04 points to 4,958.47 – that’s a
fall of 2.4%.
fall ​
v /fɔːl/ The European markets fell again in response to the latest
economic figures from the USA.
go up ​phr v /ɡəʊ ʌp/ If you want to buy shares, you should do it now before the
price goes up too much.
grow ​
v /ɡrəʊ/ Sales grew last year.
in terms of ​phrase /ɪn tɜːmz ɒv/ We have a good safety record, both in terms of our workers
and products.
increase ​v /ɪnˈkriːs/ Since 2014, our business has increased by nearly 20%.
lay off ​phr v /ˈleɪ ɒf/ Due to poor performance, they had to lay off some members
of staff.
manage costs ​ /ˈmænɪdʒ kɒsts/ We are careful not to spend too much. We manage our costs.
phrase
measure ​v /ˈmeʒə(r)/ How do you measure your company’s performance?
open ​
adj /ˈəʊpən/ We employ a diverse range of staff. We’re open to everybody.
outsource ​v /ˈaʊtsɔːs/ Our company has grown so quickly that we had to oursource
some of our production.
perform well ​ /pəˈfɔːm wel/ Every investor loves companies that achieve their sales targets
phrase and perform well on the stock market.
poor ​
adj /pɔː(r)/ It’s been a very poor performance – things can only get better.
remain stable ​ /rɪˈmeɪn ˈsteɪbl/ The price remained stable at €17.50.
phrase
reputation ​
n /ˌrepjuˈteɪʃn/ We have a good reputation for reliable service and quick
response times.
rise ​
v /raɪz/ Our costs rose by 10%, from $20 million to $22 million.
safety record ​n /ˈseɪfti ˈrekɔːd/ A company needs to have a good safety record, both in
terms of its workers and its products.
satisfactory ​
adj /ˌsætɪsˈfæktəri/ We’ve had a satisfactory year, but our performance could
have been better.
socially /ˈsəʊʃəli rɪˈspɒnsəbl/ Are you willing to pay more to use products from socially
responsible ​adj responsible companies?
workplace /ˈwɜːkpleɪs We’re open to both sexes and all races. We believe in
diversity ​
n daɪˈvɜːsəti/ workplace diversity.
world leader ​n /wɜːld ˈliːdə(r)/ Japan is no longer the world leader in vehicle manufacturing.

Business Result Second Edition Pre-intermediate International Wordlist 14

Unit 13
adapt to ​v /əˈdæpt tuː/ Employers will have to adapt to the changing needs of the
workforce.
advances ​
n pl /ədˈvɑːnsɪz/ Advances in technology will mean that employees won’t
need their own desk anymore.
affect ​
v /əˈfekt/ Population growth and economic development affect the
world’s water supply.
climate change ​n /ˈklaɪmət tʃeɪndʒ/ The earth is getting hotter because of climate change.
consumption ​n /kənˈsʌmpʃn/ The average daily consumption of water in the UK is
around 4,500 litres per person.
cooperative ​adj /kəʊˈɒpərətɪv/ Cause marketing is a cooperative effort between for-profit
and non-profit organizations.
definitely ​
adv /ˈdefɪnətli/ Our employers definitely feel less stressed when they are
allowed to work from home.
developed /dɪˈveləpt ˈkʌntri/ People in developed countries are eating too much – it’s a
country ​n serious threat to their health.
donate ​
v /dəʊˈneɪt/ When you buy a pair of TOMS shoes, the company donates
another pair to a child in need.
economic /ˌekəˈnɒmɪk One of the biggest causes of global warming is economic
development ​n dɪˈveləpmənt/ development.
effect ​
n /ɪˈfekt/ Climate change is having a negative effect on the world’s
water resources.
estimate ​v /ˈestɪmeɪt/ One report estimates that a 5% oil shortage could lead to a
big price rise – maybe up to 400%.
forecast ​v /ˈfɔːkɑːst/ Some analysts have forecast that the car will become a
luxury item.
get better ​phrase /ɡet ˈbetə(r)/ The situation will get worse; it won’t get better.
get older ​phrase /ɡet ˈəʊldə(r)/ The population is getting older.
get worse ​phrase /ɡet wɜːs/ Unemployment in the first half of the year is high, and the
experts predict that the figures will get worse.
global crisis ​n /ˈɡləʊbl ˈkraɪsɪs/ If we don’t stop consuming so much water, the situation could
soon turn into a global crisis.
have an impact on ​ /hæv ən ɪmˈpækt ɒn/ Climate change has an impact on our natural resources.
phrase
initiative ​n /ɪˈnɪʃətɪv/ So far, US schools have earned over $600 million from the
initiative.
lead to ​phrase /liːd tuː/ A 5% shortage in oil will lead to a big price rise.
likely ​
adj /ˈlaɪkli/ In years to come, it is likely that the world’s water supply
will no longer be able to meet the demand.
natural resource ​n /ˈnætʃrəl rɪˈsɔːs/ There is a rising demand for natural resources such as water.
population /ˌpɒpjuˈleɪʃn Population growth is affecting the world’s resources.
growth ​n ɡrəʊθ/
predict ​
v /prɪˈdɪkt/ We predict that air pollution will be the biggest risk to
people’s health in the future.
prediction ​
n /prɪˈdɪkʃn/ What predictions do experts have about the future of oil?
reserves ​n pl /rɪˈzɜːvz/ Oil reserves are starting to run out.
resist ​
v /rɪˈzɪst/ Companies who adapt to change are more likely to survive
than those who resist change.
restructure ​v /ˌriːˈstrʌktʃə(r)/ Managers may need to restructure their companies.
rising demand ​n /ˈraɪzɪŋ dɪˈmɑːnd/ There is a rising demand for oil from countries like China.
run out of ​phr v /rʌn aʊt ɒv/ We’re not going to run out of gas because we have enough
reserves for 200 years.
serious threat ​n /ˈsɪəriəs θret/ A water shortage would be a serious threat to economic
growth and our food supply.

Business Result Second Edition Pre-intermediate International Wordlist 15

shortage ​n /ˈʃɔːtɪdʒ/ In 2030, there will be a shortage of highly-qualified workers
in certain sectors.
support a cause ​ /səˈpɔːt ə kɔːz/ Many customers buy products that support a cause.
phrase
teleworking ​n /teliwɜːkɪŋ/ Teleworking is a sign that we trust our workers to manage
themselves.
threaten ​
v /ˈθretn/ This crisis would really threaten the automobile industry.
turn into ​phr v /tɜːn ˈɪntuː/ This situation could soon turn into a global crisis.
unlikely ​
adj /ʌnˈlaɪkli/ I’m unlikely to find a new job this year.
water shortage ​n /ˈwɔːtə(r) ˈʃɔːtɪdʒ/ In countries with lots of water, it’s easy to think that the
water shortage isn’t a problem.
water supply ​n /ˈwɔːtə səplaɪ/ In years to come, it is likely that the world’s water supply
will no longer be able to meet the demand.

Unit 14
acceptable ​
adj /əkˈseptəbl/ I’m afraid that wouldn’t be acceptable.
administrative /ədˈmɪnɪstrətɪv I spend so much time doing administrative tasks that I
task ​
n tɑːsk/ never have enough time for other work.
agenda ​n /əˈdʒendə/ Certain people talk too much in meetings, even about subjects
that aren’t on the agenda.
ahead of time ​ /əˈhed ɒv taɪm/ Things went very well for the first two months. We even
phrase thought we could deliver ahead of time.
all the time ​phrase /ɔːl ðə taɪm/ They’re looking for new people all the time.
allow time ​phrase /əˈlaʊ taɪm/ We need to allow time to finish the project to a high standard.
arrive late ​phrase /əˈraɪv leɪt/ There’s always one person who arrives late, and everything
has to be repeated.
as soon as possible ​ /æz suːn æz ˈpɒsəbl/ It’s difficult to give you an answer today, but I’ll do it as
phrase soon as possible.
by  prep /baɪ/ I will send you the report by the end of the week.
have enough time ​ /hæv ɪˈnʌf taɪm/ I don’t have enough time to get everything done.
phrase
immediately ​
adv /ɪˈmiːdiətli/ If you don’t reply immediately, they call your office number.
in time ​adv /ɪn taɪm/ It was really difficult to get the job done in time.
interruption ​
n /ˌɪntəˈrʌpʃn/ I have a lot of interruptions at work.
manage time ​phrase /ˈmænɪdʒ taɪm/ How well do you manage your time?
meet deadlines ​ /miːt ˈdedlaɪnz/ I have to meet deadlines in my job.
phrase
multitask ​
v /ˌmʌltiˈtɑːsk/ We have all learnt to multitask because we feel we don’t
have enough time to get everything done.
on time ​adv /ɒn taɪm/ When I have important work to do, I finish it on time.
pace of life ​n /peɪs ɒv laɪf/ The pace of life there is too stressful. Everybody’s always
running, running, running.
plan your schedule ​ /plæn jɔː(r) ˈʃedjuːl/ Every Monday morning, I always plan my schedule for the
phrase week ahead.
punctual ​
adj /ˈpʌŋktʃuəl/ It’s important to be punctual and turn up on time.
right away ​adv /raɪt əˈweɪ/ They need the quotation as soon as possible, so I’ll start
working on it right away.
run out of time ​ /rʌn aʊt ɒv taɪm/ We always run out of time before covering everything on
phrase the agenda.
save time ​phrase /seɪv taɪm/ You can save time by allowing us to organize everything for you.
slow somebody /sləʊ ˈsʌmbədi daʊn/ It really slows you down when your phone rings every 15
down ​
phrase or 20 minutes.
spend time ​phrase /spend taɪm/ 54% of workers spend time reading email while on the phone.

Business Result Second Edition Pre-intermediate International Wordlist 16

stressful ​adj /ˈstresfl/ I find the pace of life in London too stressful.
take a long time ​ /teɪk ə lɒŋ taɪm/ I know reports take a long time to do, but I never allow time
phrase for them.
the last minute ​ /ðə lɑːst ˈmɪnɪt/ I always leave paperwork until the last minute.
phrase
time /ˈtaɪm mænɪdʒmənt/ It’s important to have good time management to do the job
management ​n efficiently.
to-do list ​n /tə duː lɪst/ Making a to-do list helps me to plan my week.
urgent ​
adj /ˈɜːdʒənt/ There isn’t much time – it’s quite an urgent deadline.
waste time ​phrase /weɪst taɪm/ If there’s no agenda for your meeting, you waste a lot of time.
within  prep /wɪˈðɪn/ If you can’t finish the report by Friday can you do it within
a week?
work–life /wɜːk laɪf ˈbæləns/ I need to improve my work–life balance – I spend too little
balance ​n time with my family.

Unit 15
achieve ​
v /əˈtʃiːv/ I always aim to achieve my goals and objectives.
advice ​
n /ədˈvaɪs/ I aksed my manager for advice on how to improve my time
management skills.
annual appraisal ​n /ˈænjuəl əˈpreɪzl/ When was your last annual appraisal?
appreciation ​n /əˌpriːʃiˈeɪʃn/ It’s important that your boss shows appreciation of
your work.
business /ˈbɪznəs ˈkəʊtʃɪŋ/ Business coaching aims to help managers improve their
coaching ​n performance.
calm ​
adj /kɑːm/ Try to stay calm when dealing with difficult situations.
communication /kəˌmjuːnɪˈkeɪʃn Communication skills training will help you be a better
skills ​
n pl skɪlz/ listener and express yourself more clearly.
constructive ​
adj /kənˈstrʌktɪv/ If the employee hasn’t met their objectives you must offer
constructive solutions.
develop skills ​ /dɪˈveləp skɪlz/ Coaches can help you identify what training you might need
phrase to develop your skills.
dramatically ​adv /drəˈmætɪkli/ In recent years, business coaching has grown dramatically.
give feedback ​ /ɡɪv ˈfiːdbæk/ Coaches use their own experience to give you feedback on
phrase your ideas.
hire ​
v /ˈhaɪə(r)/ Many companies hire staff who have had more on-the-job
training.
impressive ​adj /ɪmˈpresɪv/ The results have been very impressive.
improve /ɪmˈpruːv A personal coach can help you improve your performance
performance ​ pəˈfɔːməns/ at work.
phrase
management /ˈmænɪdʒmənt After five years in the same job, Klaudio would really like to
experience ​n ɪkˈspɪəriəns/ get management experience.
motivate ​v /ˈməʊtɪveɪt/ One way to motivate employees is to give them an annual
bonus for good results.
motivation ​n /ˌməʊtɪˈveɪʃn/ How can we improve the team’s motivation for the job?
new challenges ​ /njuː ˈtʃælɪndʒɪz/ I don’t like jobs that are too easy – I’m always looking for new
phrase challenges.
objectives ​
n /əbˈdʒektɪvz/ They meet or speak with you regularly to see if you are
making progress to achieve your objectives.
on the right track ​ /ɒn ðə raɪt træk/ It’s not perfect but you’re on the right track – it just needs a
phrase few changes.
out of the question ​ /aʊt ɒv ðə Work Saturday and Sunday? No, I’m afraid that’s completely
phrase ˈkwestʃən/ out of the question!
overtime ​
n /ˈəʊvətaɪm/ Why don’t we pay the team overtime for working late?

Business Result Second Edition Pre-intermediate International Wordlist 17

personal coach ​n /ˈpɜːsənl kəʊtʃ/ It might be an idea to hire a personal coach.
personal /ˈpɜːsənl What new skills would you like to learn for your personal
development ​n dɪˈveləpmənt/ development?
personal /ˈpɜːsənl əbˈdʒektɪv/ You should look at the employees personal objectives for
objective ​
n the last year.
positive /ˈpɒzətɪv ˈfiːdbæk/ When you discuss your employee’s performance, you should
feedback ​n start with positive feedback.
project /ˈprɒdʒekt If you want a career in project management, you should do
management ​n ˈmænɪdʒmənt/ a training course.
promotion /prəˈməʊʃn Coaches can find ways for you to improve your promotion
prospects ​n pl ˈprɒspekts/ prospects in your company.
put something into /pʊt ˈsʌmθɪŋ ˈɪntə These are good ideas, but how can we put them into
practice ​
phrase ˈpræktɪs/ practice?
set goals ​phrase /set ɡəʊls/ Business coaches can help you set new goals.
stressed ​adj /strest/ Marek works 70 hours a week and is very stressed.
take a step back ​ /teɪk ə step bæk/ Coaching can be an ideal opportunity to take a step back
phrase and evaluate your lifestyle.
training course ​n /ˈtreɪnɪŋ kɔːs/ Have you done any training courses recently to improve
your performance at work?
two-way ​
adj /ˌtuː ˈweɪ/ Remember, the appraisal is a two-way conversation so you
shouldn’t do all of the talking.

A002439

Business Result Second Edition Pre-intermediate International Wordlist 18