SALES & PREPARE CONTRACT

MARKETING
CM/AR/ FOR BEO
COLLECTOR

PREPARE CONTRACT
WITH TRAVEL APPLY POLICY FOR
AGENT BANQUET ORDER
RATE &
COMMISSION AND
DIRECT BILLING

PREPARE CONTARCT WITH TRAVEL AGENT FC & GM APPROVAL

RATEPREPARE
PREPARE CONTARCT WITH &
TRAVEL
COMMISSION
AGENT
CREDIT FACILITY FC & GM
RATE & COMMISSION
FOR DIRECT APPROVAL
BILLING

RECEIVING REPORT &

SUPPORT DATA 3 SALES & MARKETING
FOR PAYMENT

GUEST PAY
DEPOSIT
TROUGH FO OR
TELEGRAPHIC
TRANSFER
GUEST TRAVEL AGENT

RESERVATION RESERVED FRONT OFFICE

GUEST & WALK
IN GUEST AT
COMPLETE WALK IN GUEST
CHECK IN
RESERVATION
PROCEDURES, CHECK RESERVAT
ASK CREDIT COMPLETE REGIST
CARD FOR COMPLETE CHEC
GUARANTY PROCEDURES
COMPLETE RESERVATION PROCEDURES, ASK CREDIT CA

ASK GUARANTY
FOR WALK IN
GUEST

REGISTRATION
CARD

STORED DATA
STORED DATA

GUEST MASTER
FOLIO

1
 GUEST MASTER FOLIO
GUEST MASTER FOLIO
GUEST MASTER FOLIO

FRONT OFFICE

CHECK RESERVATION
COMPLETE REGIST CARD
COMPLETE CHECK IN
PROCEDURES
EDURES, ASK CREDIT CARD FOR GUARANTY
STORED DATA

ASK GUARANTY CASH DEPOSIT REMITTANCE

FOR WALK IN TO GENERAL
GUEST CASHIER
CASH DEPOSIT

AT END OF SHIFT, DROP

TOTAL DEPOSIT & TOTAL
COLLECTION
INTO REMITTANCE
ADVICE AND DROP TO
REGISTRATION GENERAL CASHIER SAFETY
CARD BOX. ( REFFER TO DROP
LOG PROCEDURE)

STORED DATA
STORED DATA

GUEST MASTER
FOLIO

1
 1 2

INCOME GENERAL
AUDIT INCOME AUDIT CASHIER

INCOME OPEN DROP

AUDIT LOG SAFE AND
PROCESS WITNESSET BY
SECURITY

VERIFY AUDIT
REPORT WITH GENERAL CASHIER
SUPPORTING REPORT
DOCUMENTS

VERIFY AUDIT REPORT WITH SUPPORTING DOCUMENTS

OF SHIFT, DROP FC APPROVAL FOR JOURNAL INPUT

DEPOSIT & TOTAL FC
OLLECTION APPROVAL
REMITTANCE REVENUE FOR
E AND DROP TO JOURNAL JOURNAL
L CASHIER SAFETY INPUT
REFFER TO DROP
PROCEDURE)

FC
APPROVAL
FOR
JOURNAL
INPUT STORED DATA
 FC
APPROVAL
FOR
JOURNAL
INPUT STORED DATA

STORED DATA
 2

FB
GENERAL OUTLET
CASHIER GENERAL CASHIER
CASHIER

ASK GUARANTY FOR WALK IN GUEST

INPUT CASH DEPOSIT
OPEN DROP TRANSACTION
LOG SAFE AND INTO POS CASH DEPOSIT
WITNESSET BY SYSTEM
SECURITY CASH DEPOSIT

STORED DATA
REMITTANCE
GENERAL CASHIER STORED DATA TO GENERAL
REPORT CASHIER

PORTING DOCUMENTS

AL FOR JOURNAL INPUT

FC
APPROVAL GUEST MASTER FOLIO
FOR REMITT THE MONEY TO GUEST MASTER
JOURNAL HOTEL'S BANK IN DAILY FOLIO 1
INPUT BASIS

1
STORED DATA
 1
STORED DATA
 3

CM/AR/
COLLECTOR

OPEN DROP LOG SAFE AND WITNESSET BY SECURITY

CASH DEPOSIT CASH COLLECTION
COLLECTION
PROCESS
CASH DEPOSIT

INPUT TRANSACTION INTO POS SYSTEM

REMITTANCE TO GENERAL CASHIER

REMITTANCE INPUT
TRANSACTION REMITTANCE
TO GENERAL TO GENERAL
CASHIER INTO VHP
SYSTEM CASHIER

1 2
STORED DATA

GUEST MASTER
FOLIO
GUEST MASTER
FOLIO

1
 3

CM/AR

CREDIT FACILITY
ASSESMENT

OPEN DROP LOG SAFE AND WITNESSET BY SECURITY

INPUT TRANSACTION INTO POS SYSTEM

TURNED DOWN FC & GM
STOP HERE APPROVAL

REMITTANCE TO GENERAL CASHIER

OPEN CREDIT FACILITY

AND SET CREDIT LIMIT

STORED DATA
STORED DATA
GUEST FRONT OFFICE

GUEST PAID-OUT & GUEST

RELATED EXPENSES

WALK IN GUEST

PAID OUT DOCKET

COMPLETE RESERVATION PROCEDURES, ASK CREDIT CA

PAID OUT DOCKET

STORED DATA

GUEST MASTER
FOLIO
 1

INCOME
GUEST MASTER FOLIO AUDIT
GUEST MASTER FOLIO
GUEST MASTER FOLIO

EST
INCOME
AUDIT
PROCESS

VERIFY AUDIT
EDURES, ASK CREDIT CARD FOR GUARANTY REPORT WITH
STORED DATA SUPPORTING
REMITTANCE DOCUMENTS
TO GENERAL
CASHIER

AT END OF SHIFT, DROP

TOTAL DEPOSIT, TOTAL
COLLECTION AND DUE REVENUE /
BACK EXPENSE
INTO REMITTANCE JOURNAL
ADVICE AND
DROP TO GENERAL
CASHIER SAFETY BOX.
( REFFER TO DROP LOG 1
PROCEDURE)

FC
APPROVAL
FOR
JOURNAL
INPUT

STORED DATA
STORED DATA
 2 3

MANAGE GC
DEPARTMENT HEAD
GENERAL HOUSEBANK
OPEN DROP LOG SAFE AND WITNESSET
CASHIER BY SECURITY
FOR PETTY
CASH

OPEN DROP LOG SAFE AND WITNESSET BY SECURITY

OPEN DROP
COME LOG SAFE AND ISSUE PETTY
AUDIT WITNESSET BY CASH
ROCESS SECURITY

IFY AUDIT
ORT WITH GENERAL CASHIER
PPORTING REPORT
CUMENTS

FC
EVENUE / APPROVAL RAISE PETTY CASH
XPENSE FOR REIMBURSEMENT TO
OURNAL JOURNAL AP CLERK
INPUT

FC 4
PROVAL REMITT THE MONEY TO
FOR HOTEL'S BANK IN DAILY BASIS
URNAL AFTER DEDUCTING DUE
NPUT BACKS

RED DATA STORED DATA

RED DATA STORED DATA
 DEPARTM
FC GM ENT
HEAD
INCOME AUDIT

REFFER TO PROEDURE OF
PETTY CASH, ALL
DISBURSEMENT SHOULD
OBTAIN FC & GM
APPROVAL

Y CASH
MENT TO
RK REMITT THEREMITT
MONEYTHE
TO MONEY
HOTEL'STO
BANK
HOTEL'S
IN DAILY
BANKBASIS
IN DAILY
AFTERBASIS
DEDUCTING
AFTER DEDUCTING
DUE BACKSDUE BA
TURNED DOWN
VERIFY AUDIT REPORT WITH SUPPORTING DOCUMENTS
STOP HERE
 RAISE
OPEN DROP LOG SAFE AND PR TO BY SECURITY
WITNESSET
PURCHASING PURCH
DEPT DEPT
> 500,000
GENERAL CASHIER

OPEN DROP LOG SAFE AND WITNESSET

PETTY
BY SECURITY
CASH REQUEST
DIRECT BIDDING &
PETTY CASH REQUEST DIRECT PURCHASE <=QUOTATION
500,000
PURCHASE <=
500,000 USE PETTY CASH PROCEDURE
PROCEDURE
USE PETTY CASH
PROCEDURE PREPARE PO
ASK GUARANTY FOR WALK IN GUEST

CASH DEPOSIT

PETTY CASH REQUEST

PURCHASE ORDER

STORED DATA

BASIS AFTER DEDUCTING DUE BACKS

FC & GM FC & GM
PORTING DOCUMENTS APPROVAL TURNED
TURNED
DOWNDOWN
STOP HERE
STOP HERE APPROVAL

GUEST MASTER FOLIO

APPROVED
PURCHASE ORDER
1ST/ORG COPY TO SUPPLIER
2ND COPY TO FILE
3RD COPY TO A/P (ACCT)
4
 4 5

DEPARTMENT HEAD
PURCH RECEIVING
DEPARTMENT
/ STORE HEAD AP CLERK RECONCILE WITH CO
DEPT

BIDDING & QUOTATION PROCEDURE RECEIVING PROCEDURES RECONCILE WITH CO

BIDDING & RECONCILE WITH
QUOTATION PREPARE PO
RECEIVING COST CONTROL
PROCEDURE FOR INVOICE
PROCEDURES
RECEIVED
PREPARE PO (PO ITEMS)

RECEIVING REPORT &

SUPPORT DATA
FOR PAYMENT POST JOURNAL
RCHASE ORDER TO SYSTEM
STORED DATA

RECONCILE WITH COST CONTROL FOR INVOICE RECEIVED

RECONCILE WITH COST CONTROL FOR INVOICE RECEIVED
GENERATE A/P
COST CONTROL AGING REPORT
FC & GM REVIEW &
APPROVAL APPROVAL BY FC

RECEIVING REPORT &

SUPPORTPREPARE
DATA PAYMENT
VOUCHER FOR
FOR PAYMENT
APPROVAL
APPROVED STORED DATA
URCHASE ORDER

FC & GM
APPROVAL
RG COPY TO SUPPLIER
OPY TO FILE FC & GM
OPY TO A/P (ACCT) 5 APPROVAL
4

PAYMENT TO SUPPLIER
 RECEIVED PREPARE
INVOICE CALCULATION
/PAYMENT NOTE OF TRAVEL
FOR CONTRACT & AGENT
AP CLERK RECONCILE WITH COST CONTROL CM/AR
NON FOR INVOICE RECEIVED
PO ITEM COMISSION
(PO ITEMS)

RECONCILE WITH COST CONTROL FOR

CROSS INVOICE RECEIVED
CHECK
ONCILE WITH (PO ITEMS)
WITH DIRECT PO/
ST CONTROL 5 CREDIT FACILITY
CONTRACT/
OR INVOICE MEMO IE ASSESMENT
RECEIVED PAYROLL,
PO ITEMS) WITHDRAWALS
OPEN DROP LOG SAFE AND WITNESSET BY SECURITY

INPUT TRANSACTION INTO POS SYSTEM

T JOURNAL
O SYSTEM TURNED DOWN FC & GM
ORED DATA STOP HERE APPROVAL

REMITTANCE TO GENERAL CASHI

FOR INVOICE RECEIVED

OPEN CREDIT FACILITY
FOR INVOICE RECEIVED AND SET CREDIT LIMIT
ENERATE A/P
GING REPORT

PARE PAYMENT STORED DATA

OUCHER FOR
APPROVAL

FC & GM
PPROVAL
FC & GM
PPROVAL

T TO SUPPLIER
 6
CM/AR/
SALES &
COLLECTOR PREPARE
MARKETING CONTRACT FOR
BEO
CM/AR

PREPARE CONTRACT
WITH TRAVEL APPLY POLICY FOR
CREDIT FACILITY AGENT BANQUET ORDER
ASSESMENT RATE &
COMMISSION AND
DIRECT BILLING

PREPARE CONTARCT WITH TRAVEL AGENT FC & GM APPROVAL

RATEPREPARE
PREPARE CONTARCT WITH &
TRAVEL
COMMISSION
AGENT
CREDIT FACILITY FC & GM
RATE & COMMISSION
FOR DIRECT APPROVAL
FC & GM BILLING
APPROVAL

REMITTANCE TO GENERAL CASHIER

RECEIVING REPORT &

SUPPORT DATA 6 SALES & MARKETING
OPEN CREDIT FACILITY
AND SET CREDIT LIMIT FOR PAYMENT

GUEST PAY
DEPOSIT
TROUGH FO OR
TELEGRAPHIC
TRANSFER

STORED DATA
PREPARE
NTRACT FOR
BEO

LY POLICY FOR
NQUET ORDER

& GM APPROVAL

FC & GM
APPROVAL

GUEST PAY
DEPOSIT
TROUGH FO OR
TELEGRAPHIC
TRANSFER
FLOW PENERIMAAN CASH

DEPARTMENT TERKAIT FO CASHIER FB CASHIER A/R Collector GENERAL CASHIER Night/Income Audit

Tugas harian night/income audit adalah

melakukan pemeriksaan atas jumlah
pendapatan yang dihasilkan pada 1 hari yang
lalu (transaksi kemarin). Salah satu fungsinya
Mengkoordinasikan housebank adalah memeriksa secara dokumen maupun
Menerima deposit tunai General cashier dan Housebank system mengenai jumlah pendapatan tiap outlet
Menerima penjualan berikut metode pembayarannya ( Credit melalui
1. Fungsi Umum - dalam hal penerimaan kas (deposit guaranty ) dari tunai dari FB Outlet Collect cash/ BG from Customer lainnya termasuk haousebank
tamu yang di pegang oleh FO cashier proses penagihan, Credit Card, Tunai) sehingga
dan FB Cashier. timbul jurnal khusus pendapatan.

Sebisa mungkin seluruh

Terima deposit tamu Membukukan transaksi penerimaan penjualan melalui
dan membukukannya fasilitas kredit, yang dilakukan Setiap hari, GC membuka Membuat laporan harian income audit dan
2. Step 1 penjualan kedalam Point brankas drop log kemudian
kedalam system (System Of Sales (POS) System penagihannya oleh CM/AR, membukukan Daily Revenue Journal.
FO module) diterima melalui transfer bank melakukan pengitungan fisik
milik hotel (account penerimaan) uang dari tiap-tiap remmittance
advice dengan disaksikan oleh
saksi dari security.

Membuat General Cashier Daily

Pada akhir shift, Pada akhir shift, Bila mana terdapat proses report untuk di setujui oleh
menyetorkan seluruh menyetorkan seluruh Memeriksa kembali laporan yang dibuat oleh
penerimaan tunai penerimaan tunai penagihan melalui collector, maka FC/CA dan menyetorkan CM/AR dan General cashier untuk dibandingkan
kedalam amplop kedalam amplop hasil penerimaan colector yang seluruh penerimaan ke Bank dengan apa yang tertera didalam laporan audit
bisa berupa check, BG, maupun milik hotel secara harian kecuali
tertutup (remittance tertutup (remittance Cash segera dilaporkan kepada hari sabtu dan minggu. harian. Bila terdapat selisih, maka harus segera
advice) dan dimasukan advice) dan dimasukan di investigasi penyebabnya (human error, system
kedalam Brankas general kedalam Brankas general CM/CA untuk di validasi dan Transaksi hari sabtu dan minggu error atau unsur kesengajaan) dan
Cashier melalui Drop Log Cashier melalui Drop Log pembukuan pelunasan tagihan baru dapat dilaporkan dan melaporkannya kepada FC/CA.
kedalam system. disetorkan uangnnya pada hari
Prosedur. Prosedur. senin.

Setelah melakukan validasi, Check,

BG maupun Cash segera di titipkan
ke General Cashier untuk segera di
setorkan ke Bank milik hotel di
account penerimaan.