GM Job Description
GM Job Description
GM Job Description
ServiceStar Property Management is seeking an experienced General Manager for a high-profile open-
air shopping center in El Paso, Texas. The General Manager will be responsible for the financial,
marketing and operational performance of the property, to include effective leadership and the ability
to drive sales traffic to the center and create a safe, friendly, well-maintained environment.
Summary:
The General Manager is accountable for the operational success of the property and will oversee
operations, marketing, construction management, lease administration, accounting, guest services, and
tenant relations.
Principal Accountabilities:
Maintain safety, cleanliness and integrity of all areas of all buildings, systems and equipment for
all property users.
Prepare team to respond in emergency and crisis situations.
Have thorough knowledge of area market including all competitive properties and area
demographics.
Develop and maintain an appropriate level of involvement in community affairs and activities
representing Freedom Crossing at Fort Bliss.
Establish and maintain positive community relations by attending various functions as a
representative of the center. Review and approve requests for tours, information and public
appearances.
Enforce all tenant lease requirements.
Establish an effective working relationship with all store managers and other key merchants,
including specialty tenants, to understand and drive sales.
Coordinate sponsorship, marketing and special events with Marketing Director.
Manage the physical plant functions of property by overseeing all aspects of facility
maintenance, housekeeping and security.
Assist Tenant Coordination in construction projects directly or indirectly related to tenant finish.
Oversee construction projects related to capital improvements.
Manage tenant relations by inspecting and observing daily operation of all tenant spaces to
ensure conformance to lease provisions, property policies and governmental regulations.
Be the primary point of contact for all owner, government, and tenant communications.
Fulfill Manager-on-Duty rotation and manage day-to-day activities as necessary.
Leasing
Work in conjunction with Leasing Team to execute new and renewal leases to meet or exceed
objectives.
Negotiate proposed lease amendments.
Participate in the development of business plans and direct special projects to enhance tenant
sales productivity and center profitability.
Develop, implement and administer annual budget including quarterly re-forecasting and
monthly variance reporting, and recommends capital expenditures. Prepare financial reports
according to established reporting requirements.
Achieve budgeted net operating income for property.
Direct the preparation and implementation of all annual financial reports including budgets,
management plan, and annual report.
Direct the preparation and submission to asset manager of all monthly/quarterly financial
reports, forecasts and sales reports.
Monitor the collections of all rents and execute appropriate collection process.
Direct and assist in billing and collection of all monies, rents, CAM and charges.
Approve work orders, purchase orders and invoices.
Manage CAM reconciliation and related communications.
Oversee and direct the day to day AP and AR functions.
Client Relationships
Function as primary point of contact to asset manager for all issues relating to the property.
Interact frequently with property ownership’s asset management team.
Construction Management
MINIMUM QUALIFICATIONS:
LEADERSHIP CHARACTERISTICS: