Kpi Obb

Key Performance Indicators
in Railways- Who measures

what?
Contact:
Victor Vaugoin (victor.vaugoin@oebb.at)

Key Performance Indicators- how to define and measure performance
for Infrastructure Managers
Credible, measureable,
relevant metrics to
measure achievement KPIs
What factors are critical
for a specific capability to Criticial Success
be exploited?
Factors
Body of Best Practices,
Knowledge
Standards, Patterns
1
Improving performance
Identify trends&
progress
Faciltating
understanding of
cause-and-effect
relationship
Assessment of
measures and changes
in strategy
2
Going beyond mere performance
Explaining the situation

to stakeholders
Better project
predictability
Setting target cost

levels
3
Key Tasks
In designing KPI-systems organizations must consider how

the measure will support
 Employee performance review
 Organizational planning, organizational health
 How the measures will support daily operations

and decision making
4
Key Issues
Input Efficiency, Rentability,

Productivity
Processes
Effectiveness, Upgrade / Renewal
Demography, Staff Satisfaction,

Output Salary, Employer Attractiveness
Customer Satisfaction,
Performance, Capacity, Quality
5
Key Issues II
Measuring Succes
Specific: Measura Achievab Relevant: Time-

Vision& ble: le: Entities phased
Strategy Success Critical to
Dimensio Success compare
ns Factors
Creating Succes
Take Set Identify Eliminate Analyse

Action, goals& best impact of reasons
monitor, action practice exog. for
recalibat plans condition difference
e s
6
KPIs and their relevant succes dimensions for IMs
Planned track possession km

Asset Efficiency hours
Train km per track Per track possession km hour
km Utilisation
Trains delayed
Service due to
infrastructure
Safety Quality&
Reliability
Accidental
equivalent
fatalities per train
km
Service
coverage
Financial Innovation
Effectiveness and Growth
Accessibility
Lifecycle cost/ gross Average relative
hauled ton age of assets
7
• Performance and costs of railway systems vary
Variety of Performance • Network characteristics and organiztaion models

Measures very different from country to country
• Overall harmonization difficult to achieve
• Advisible to ensure a certain degree of

harmonization
RNE-/ PRIME Approach
8
Key characteristics for IM benchmarking
 Balanced: covers all dimensions, not just cost and reliability

 Progressive: Search for best practices
 Multi-faceted: performance and process benchmarking are both needed
 Practical: achieve transferable and implementable results
 Useful: work towards comparability
 Customized: IMs need system specifically tailored to their needs
9
Conclusions
Definition of measurements heterogenous (delay minutes, side tracks)

Lighthouse indicators not suited for comparison. To promote development opportunities
benchmarks of selected KPIs could be useful
• Meaningful conclusions only in medium-to-long-term (3 yrs+)

• Integrated view financials/quality important for planning
Density of usage needs to be taken into account

Strategy processes and operations must be closely linked
• Key Performance Indicators already are part of everyday business für RUs& IMs, but
• Limited Comparability
10
Recommendations
 KPIs can help railway companies to become more attractive for their customers and
more efficient in their operations
 It would be appropriate to standardize and harmonize data to improve quality and
comparability
 Introduce KPI for „regulatory burden“
 Give preference to market- or company-driven initiatives: Healthy competition leads to
innovation
 No hard-law-approach, no shaming, no finger-pointing
 In the railway business, words are words, explanations are explanations,

promises are promises, but only perforamnce is reality!
 Therefore the most decisive KPI: Markt Share!
11
12
Cargo Perspective: KPIs to steer cost and quality of rail service on the
Rail Freight Corridors
•Age of network
• End-to-end journey time
subdivided in asset
• Spare capacity given into
groups the market for extra
•Availability of market trains
oriented rail • Coordination of
infrastructure infrastructure works
•Technical reliability as across borders
time to failure for
infrastructure
components Construction Planning
Operations Cost&Customer
Satisfaction
• End-to-end punctuality •I
• Dispatching
effectiveness • nfrastructure costs for a
domestically and cross typical mix of freight trains
border • Customer Satisfaction
according top current
regulation
13
The Cargo Perspective- Multiple Layers, Poor Harmonization
TEN-T KPIs (all modes – 9 corridors)
Rail specific other RU

Dialogue
RFC level
RFC1 RFC2 … Working

group on
KPIs
Traffic performance management working groups
RFC1, 2 : ok other RFCs: not known
Definition of
IM specific Definition of RU
KPIs relevant KPIs
RU involvement?
RNE harmonisation
14

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What are some of the challenges in defining and measuring rail infrastructure performance?

What are some of the challenges in defining and measuring rail infrastructure performance?

What are some of the key performance indicators discussed for measuring rail infrastructure performance?

What are some of the key performance indicators discussed for measuring rail infrastructure performance?

Key Performance Indicators

in Railways- Who measures

Victor Vaugoin (victor.vaugoin@oebb.at)

Explaining the situation

Setting target cost

In designing KPI-systems organizations must consider how

 Employee performance review

 Organizational planning, organizational health

 How the measures will support daily operations

Input Efficiency, Rentability,

Demography, Staff Satisfaction,

Specific: Measura Achievab Relevant: Time-

Take Set Identify Eliminate Analyse

Planned track possession km

Variety of Performance • Network characteristics and organiztaion models

• Overall harmonization difficult to achieve

• Advisible to ensure a certain degree of

 Balanced: covers all dimensions, not just cost and reliability

Definition of measurements heterogenous (delay minutes, side tracks)

• Meaningful conclusions only in medium-to-long-term (3 yrs+)

Density of usage needs to be taken into account

 In the railway business, words are words, explanations are explanations,

TEN-T KPIs (all modes – 9 corridors)

Rail specific other RU

RFC1 RFC2 … Working

RFC1, 2 : ok other RFCs: not known

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