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    Chapter 9 - KM & E-Learning

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    Tyenna Krider
    This document discusses knowledge management and e-learning. It describes intellectual capital as the collective knowledge and expertise within an organization. Knowledge management involves identifying knowledge sources, capturing knowledge, organizing and sharing it. E-learning delivers instruction through information technologies and can be self-paced or instructor-led. Learning management systems are used to deliver e-learning courses through features like content sharing, wikis and discussions.

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    Chapter 9 - KM & E-Learning

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    Tyenna Krider
    33 views17 pages
    This document discusses knowledge management and e-learning. It describes intellectual capital as the collective knowledge and expertise within an organization. Knowledge management involves identifying knowledge sources, capturing knowledge, organizing and sharing it. E-learning delivers instruction through information technologies and can be self-paced or instructor-led. Learning management systems are used to deliver e-learning courses through features like content sharing, wikis and discussions.

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    This document discusses knowledge management and e-learning. It describes intellectual capital as the collective knowledge and expertise within an organization. Knowledge management involves identifying knowledge sources, capturing knowledge, organizing and sharing it. E-learning delivers instruction through information technologies and can be self-paced or instructor-led. Learning management systems are used to deliver e-learning courses through features like content sharing, wikis and discussions.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    33 views17 pages

    Chapter 9 - KM & E-Learning

    Uploaded by

    Tyenna Krider
    This document discusses knowledge management and e-learning. It describes intellectual capital as the collective knowledge and expertise within an organization. Knowledge management involves identifying knowledge sources, capturing knowledge, organizing and sharing it. E-learning delivers instruction through information technologies and can be self-paced or instructor-led. Learning management systems are used to deliver e-learning courses through features like content sharing, wikis and discussions.

    Copyright:

    © All Rights Reserved
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    Download as pdf or txt
    of 17

    CHAPTER 9

    KNOWLEDGE
    MANAGEMENT
    AND E-LEARNING
    LEARNING OBJECTIVES
     Intellectual capital
     Knowledge management
     Human behavior
     E-learning
     Learning management system
     Corporate vs. educational
    INTELLECTUAL CAPITAL
    ■ Collective knowledge

    ■ Asset for production


    ■ Apple has $112 million in tangible assets
    – But its market value is over $500 billion!

    ■ IC: Includes all intangible assets and resources


    – Knowledge and expertise
    TYPES OF INTELLECTUAL CAPITAL

    ■ Human Capital: Competencies and


    knowledge of employees
    ■ Social Capital: Number and quality of
    relationships maintained by employees with
    – Each other
    – Clients, customers, competitors
    ■ Structural Capital: Knowledge stored as
    documents
    – Business Processes
    – Policies, contracts, transactions,
    patents, trade secrets, R&D
    TYPES OF KNOWLEDGE
    ■ Explicit knowledge
    – Documented
    – Structured and Unstructured information
    – Often stored in information systems etc.

    ■ Tacit knowledge
    – Insights, judgements, wisdom
    – Human knowledge
    KNOWLEDGE
    MANAGEMENT
     Set of strategies and practices
    organizations use to manage their
    intellectual capital
     Steps in a KM Project
    KM PROJECT
    ■ Step 1: Identify the Goal ■ Step 2: Locate the Sources of
    Knowledge
    – What is the need? – Explicit/Tacit knowledge
    – Nature of IC? – Expert Location Systems
    – Hyundai’s Central Call Center – Social Network Analysis
    KM PROJECT
    ■ Step 2: Locate the Sources of
    Knowledge
    • Expert Location Systems
    – IS that can help find people in an organization
    based on their education, expertise, and activities
    – Knowledgeable, Trustworthy, Helpful

    • Social Network Analysis (SNA)


    – Maps and measures the strength of relations
    between individuals and groups
    – Individuals and groups are represented as nodes
    – Roles people play – leaders, connectors, loners,
    experts
    – Rudy?
    KM PROJECT
    ■ Step 3: Capture Knowledge
    • Build Knowledge Base
    - National Oceanographic and Atmospheric Agency (NOAA) knowledge base of extreme
    weather

    • Strategies for capturing tacit knowledge


    - How to discover knowledge that people don’t even know they have?
    KM PROJECT - Building a Knowledge Base
    KM PROJECT - Strategies for Capturing Tacit Knowledge
    KM PROJECT
    ■ Step 4: Organize, Share, and Value Knowledge
    – Knowledge/Content Repository
    – Use Intranet – private web space – as a platform
    – KM System or Document Management System
    • Repository of electronic documents; Searchable
    • Some systems use Intelligent Character Recognition (ICR) to interpret hand-printed text

     Valuation Strategies
    KM : PITFALL & PROMISES
    ■ Human Element ■ Technology and Content Issues
    – Employee perspective: Why share? – Unfriendly technology, stale/ lack
    – Free riding; Time-spend? of content
    – Self Interest: The power of hoarding
    knowledge ■ Semantic Web (Web 3.0)
    – Online information can be read and
    ■ Incentives for knowledge sharing understood by both humans and
    – Recognition and rewards computers
    – Con: Gaming the system – Software Agents collect and
    integrate data from various sources
    E - LEARNING
    ■ Instructional approaches that use information and communication
    technologies.

    – Connect trainee with instructors, other trainees, and the learning material

    – Self-Paced E-Learning – online lectures

    – Instructor-led E-Learning

    – Hybrid Programs – this class


    E – LEARNING : Course Development
    ■ Subject matter expert
    Content Authoring
    ■ Instructional designer
    Tools:
     Narrated presentations
     Interactive presentations
     Screen captures
     Simulations
    ■ Learning objects
    – Digital resources (lecture, presentation, video, screen
    captures, simulation) that can be used for different purposes
    LEARNING MANAGEMENT SYSTEMS
    ■ Information system used to deliver e-learning courses
    – Canvas – Content sharing, Wiki, Blog, Discussion Forum

    ■ E-Learning in Education
    – Massive Open Online Courses (MOOC)
    E – LEARNING IN EDUCATION

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