RESEARCHMOTO
RESEARCHMOTO
RESEARCHMOTO
LEVEFLEX EMPLOYEES
A Thesis
In Partial Fulfillment
DE JESUS, MADELLE N.
GONZALES, ANAMAE
RANGIS, VERNIE
Group 2 - ABM 4
August 2017
Chapter 1
This chapter will serve as an overview of what the entire study is all about, from the origin
and the idea of this topic, to the objectives and significance of the research, and some notes that will
help understand the whole study.
Introduction
Marketing in the 21st century is part art and part science, and both sides
campaigns that catch the eye and capture the imagination, but behind every
studies in human behaviour. The scientific insights help marketers design campaigns
that speak to the fundamental concerns and desires of their audience, greatly
extensively. Relatively, Dahlen and Rosengren (2006) said that taglines can have
positive effects on brands and can act as carrier of the brand equity. Reece, Bewrgh
and Li (1994) consider taglines are of value in fact to construct leading equity since
they help in the establishment and in the preservation of a strong leading identity and
This research deals with the relationship of advertising slogans and the
Leveflex Company’s buying behavior. In regard with this, this study will be a great
taglines and the factors of these that affects their buying behavior and how these
Business Industries – They will gain information about the factors of buying
behavior and advertising taglines and in addition, they will know what advertising
taglines do their consumers prefer which will be very helpful to their businesses.
Future Researcher – This study will server as reference and guide if they
a. Age d. Income
c. Occupation
2. What type of consumer is the respondent?
3. What are the factors that influence the respondent’s buying behavior based
on:
a. Internal Factors
b. External Factors
Hypothesis
Theoretical Framework
Each and every individual has their own needs and wants and in order to fulfill
these needs and wants, they have to buy them. Buying is an act of purchasing and
the person who is buying is called buyer or a consumer. Every time a consumer
acquires products and services, there are factors that affect their buying behavior
such as influences, quality of the products, and advertising taglines. Taglines are
used by business companies as a marketing strategy. It is known to be a fantastic
way to convey value proposition. Through the use of a motto or a phrase that
This study will be supported by the buying behavior theory called Theory of
Reasoned Action created by Martin Fishbein and Icek Ajzen (1960). The theory
states that consumers act on a behavior based on their intention to create or receive
a particular outcome. To summarize it, consumers are rational actora who choose to
significant relationship between the product’s advertising tagline and the buying
behavior of Leveflex Company’s employees and if the consumers are rational actors
based on their advertising tagline preference. So, basically, the researchers will be
Input
Leveflex
Company’s
Employees Process
Profile of the
respondents We will
1. Age determine the
2. Gender profile of the
3. Occupation/Po respondents
sition through survey-
4. Income questionnaire
5. Civil Status Use survey
Theory of questionnaire to
Reasoned Action determine if
there is a
significant
relationship Output
between To determine if
advertising there is a
taglines and the significant
Leveflex relationship
company’s between
Employeees advertising
taglines and the
Leveflex
company’s
Employeees.
Scope and Limitation
The focus of this study is to determine the significant relationship between the
Leveflex Company. There will be a () total number of employees that will serve as
the sample.
Definition of Terms
For better understanding of this study, important words have been defined
BUYING – is the act of purchasing a product or services with the use of money
referred to as the factors that influenced an individual in buying something and the
sale. In this study, it is referred to as something that uses slogan for advertising
purposes.
conditions
Marketing in the 21st century is part art and part science, and both sides
campaigns that catch the eye and capture the imagination, but behind every
studies in human behaviour. The scientific insights help marketers design campaigns
that speak to the fundamental concerns and desires of their audience, greatly
At the heart of the scientific study of marketing are key insights about
consumer behavior, or why consumers buy and act the way they do. Theories of
individuals versus how they purchase in groups, the role of emotions in purchasing
decisions, post-purchase attitudes and the role of object utility. Understanding these
consumers.
created by Martin Fishbein and Icek Ajzen (1960’s), this theory centres its analysis
of the theory posits that consumers act on a behavior based on their intention to
actors who choose to act in their best interests. According to the theory, specificity is
critical in the decision-making process. A consumer only takes a specific action when
there is an equally specific result expected. From the time the consumer decides to
act to the time the action is completed, the consumer retains the ability to change his
Marketers can learn several lessons from the Theory of Reasoned Action.
with a positive result, and that result must be specific. Second, the theory highlights
the importance of moving consumers through the sales pipeline. Marketers must
understand that long lags between initial intention and the completion of the action
allows consumers plenty of time to talk themselves out of a purchase or question the
Kotler and Keller (2011) state that the importance of studying consumer
to offer any product or service to the consumers, businesses must understand their
customer’s culture, social group and many other factors. Understanding these
factors helps business to draw an effective marketing plan in order to satisfy the
has changed the way the businesses operate and target their customers. As more
and more businesses are operating in more than one country, they need to
grow geographically, their customer bases change and the needs of customers in
one country varies from the needs of the customers in another country. Therefore
the study of consumer buying behavior is essential in order to target all the
the number of companies in the same industry which offer the similar or even the
same products or services to the customers, these businesses need to target the
right segment. To make his happen, it is important to understand the buying behavior
of the customers.
The importance to study the consumer buying behavior has intensified due to
fast pace of globalization which changed has been consistently changing the way
consumers are shopping for their daily food and grocery products. As more retailers
operate in more than one country, they have to pay close attention to the difference
in culture, lifestyle, taste, expectations, and many other factors that determine the
differing buying behavior pf customers from various countries. Therefore, the study
of consumer behavior is very viral to target all the customers from geographical
areas.
It has been established that the consumer buying behaviour is the outcome of
the needs and wants of the consumer and they purchase to satisfy these needs and
wants. Although it sounds simple and clear, these needs can be various depending
on the personal factors such as age, psychology and personality. Also there are
some other external factors which are broad and beyond the control of the
consumer.
and Impulse Buying: The Case of the Philippines”, product category, purchase
frequency, brand comparison, and age are significant factors influencing the buying
behavior of the customers. This study utilizes a behavioral measure, rather than an
attitudinal measure of planned/impulse purchase. It is also stated in his study that
research of Gutierrez about impulsive buying, yet also states about a two variable
Ignacio and Martin (2012) states in their study “Big Five Personality Traits and
persons who possess the “shop ‘til you drop” attitude and run their credit cards up to
its maximum limit. They overspend their money to fill an inner emptiness and to
make themselves feel more complete, and it is what you called a compulsive buyer.
They stated that among the big five personality traits, neuroticism has a high
correlation with Compulsive Buying Behavior. Just like in Gutierrez’s study, the
demographic profile such as age, gender, and socio-economic status and consumer
researchers have been carried out by academics and scholars on identifying and
types of factors have been identified. These factors have been classified into
different types and categories in different ways by different authors. For instance,
Wiedermann et. al. (2007) classified them into internal and external factor. On the
other hand, Winer (2009) divided them into social, personal and psychological
factors. Rao (2007) stated that despite the fact that they have been classified into
different groups by different authors they are similar in scope and purpose. There is
a wide range of factors that can affect consumer behavior in different ways. Hoyer et.
al. (2012) divided the factors into four broad categories which are the situational,
environment, timing and even weather conditions. In order to benefit from situational
factors major retailers attempt to construct environment and situations in stores that
refreshing smells in stores and placing bread and milk products in supermarkets
basis of their personal circumstances along with other criteria, and developing
products and services that accommodate these circumstances in the most effective
manner.
proves effective strategy when marketing products and services due to the potential
consumers.
Lastly, cultural factors affecting consumer behavior are related to cross-
Dictionaries (2015) defined culture as the ideas, customs and social behavior of a
aware of: not all consumers are created equal. Just like there are different types of
goods, services, and products, there are different types of consumers. They have
the different consumer types and how to tailor effective marketing collateral for them.
Consumers and how to Market to them”, there are four types of consumers and
these are loyal consumers, discount consumers, impulsive consumers and need-
based consumers.
Loyal consumers are likely to comprise a small segment of your consumer base.
However, because of their loyalty, they are valuable to every business. Once they have
found the right company to do business with they will remain loyal, often becoming a
promoter of the brand by sharing their experience with their friends, family and
extended social network. According to a recent study, only between 12 percent and 15
percent of consumers are loyal to a single retailer. However, that small group tends to
generate between 55 percent and 70 percent of brand sales. How can a brand
Discount consumers are always on the hunt for discounts, as the name suggests.
Like loyal consumers, they also have a tendency to frequent the same organisations and
brands. However, they only make purchases when there is some kind of sale or
discount. To market to the discount consumer, you need to advertise your offers and
specials! Social media is a great way to share sales and ongoing promotions, as are
personalised emails or brochures. If you have a sale going on, you need to let your
customers know.
marketing collateral. These consumers often don’t shop with a specific product or
service in mind, let alone a brand. Rather they make purchases capriciously, buying
when something strikes their fancy. Considering the whimsical nature of impulsive
consumer purchasing habits, tailoring marketing efforts to them may not seem to be the
best use of your resources, right? Wrong. The vast majority of purchases are actually
impulse purchases.
When brands figure out how to effectively market to impulse consumers, they
can drive up their sales. Keep in mind that impulse buying tends to be emotionally
driven as opposed to logically driven. This is distinct from more rationally driven
consumer types, such as discount consumers (driven by a desire to save money) and
loyal consumers (driven by fealty to a specific brand). The key is to tap into the
Need-based consumers purchase to fulfill a need. Maybe they have run into
financial trouble and need advice. Perhaps they are going on vacation and need a new
set of luggage. They could be approaching a milestone in their life and are seeking legal
anticipate these needs effectively. That means utility-centric marketing, across multiple
channels, including print, online, and social media. You need to segment your
consumers by needs and tailor a marketing strategy to each of these needs, outlining
This part of the study converse about advertising taglines and its relationship
with advertisements and related studies. Taglines have been used as a component in
the researchers thought that the consumers will have seen about 350, 000 advertising
by the age of 18. Also, Wright and Snow (1980) and Mitchell, Macklin and Paxman
(2007) stated that advertisers ordinarily use repetition and aim at a great extent
Relatively, Dahlen and Rosengren (2006) said that taglines can have positive
effects on brands and can act as carrier of the brand equity. Reece, Bewrgh and Li
(1994) consider taglines are of value in fact to construct leading equity since they
help in the establishment and in the preservation of a strong leading identity and
Based from the book O’Guinn, to all, and Semenik (2003),a tagline is a short
advertising tagline as an appearance which is written for its memory and potential of
memory to evoke, often repeated to boost its memory and Katz and Went Up (1969)
said that it also supports the consumer in fact to remember the particular mark of the
attached to brand awareness, issues related to making a memorable tagline and the
and assigning. However, since 1980s the circumstance of emotion in advertising and
Brands carry a variety of functions for consumer. They identified the source of
the product to determine the manufacturer or supplier liability, reduce risks and costs
for product search; guarantee or contract with the manufacturer; and as a symbol of
There are customers and they will buy the brand: One of the unwritten
contract, customers wants the company to consistently meet their advertising goals.
Second, they expected their companies to treat them with respect, to be honest and
straightforward business. When a company or brand achieve the desired time and
time again, and acts according to the image they want to portray, customers began
to trust the development of brand and reputation. As the reputation and trust
making them loyal towards brand (Wells, Moriarity and Burnett, 2006 pg. 33; Reece,
Vanden Bergh and Li, 1994 pg. 41). Advertising process behind branding creates
as a reputation is the result of value and meaning earned by brand name or symbol
over the period. (Wells et al., 2006, pg. 33). Finally, the value, meaning of the brand
Advertising taglines are utilized to reward the brand name, sum up the brand's
subject matter, produce an image and convey the consumer about brand.
(Rosengren and Dahlen,2006, pg. 265). A good tagline is a key factor for building
Finally, Advertising taglines are utilized to create gist on brands and are
conceived to build a brand identity by endorsing a strong brand name and so are
considered useful for building brand equity.(Reece et al., 1994, pg. 42; Rosengren et
al., 2006,. Pg. 263). Tagline for acting as the carrier of brand equity, the brand must
first affect the tagline so that brand equity "rubbed off" brand slogan. Research on
brand equity has found that brand equity affects the analysis and interpretation of the
brand-related information to the information in this case, the brand slogan, fits with
Although every individual has distinctive set of values, these set of values has tendency to
penetrate in a culture. The cultural values differentiate themselves from private values, as they
structure the base on which their culture stands (McCarty, 1994). All these cultural values are
transformed through various spring such as family, media, upbringing in school and others have
challenges across all different nations. These problems and challenges can be dealt in variety of ways
similar the analysis of cultural values across nations is that all cultures face up similar problems and
in challenges, which can be treated in a variety of ways. Exactly how they are treated reflect the
The analysis of cultural values takes into account the comparison of similarities and
difference between different cultures (Kluckhohn and Strodbeck, 1961). A Research on cross-
cultural category identifies all the useful cultural values in the description of cultures. A leading
models display cultural dimensions which serve to explain a significant scoop of disagreement of
country -to-country. Up to date, all research under taken in this were very much relied on Hofstede's
cultural dimensions. In a lesser measure, the researchers also used the cultural dimensions of
Trompenaars and Hampden- Turner and Schwartz in their research work. A new dimension added
Watson, (2002) tells, every culture has one of the important social processes, a strong
impact on consumer perception and behaviour is the result of using exerted marketing
communication. Methods used in international marketing and advertising, help in studying various
components of culture in order to compare and contrast the affectivity of persuasion across culture
In accordance to this perspective, Aaker and Maheswaran (1997) discovered that heuristic
hints, general agreement plays a vital role in persuasion in a collectivised culture than in an
individualistic culture, as the views of the group members are accented in collectivised culture. They
also detected that in individualistic culture the individuals utilize elaborated taxonomic processing
or forced capability processing strategy to measure fresh data more frequently than collectivistic
cultures. To support this statement, the individuals grown in Asian cultures are inclined towards the
information of general agreement, Information about the opinions of the others to an opinion object
that the potency of persuasive style and schemes are different in different culture. (Jun and Lee,
2007). For as example, Glenn and o (1977) notes that the Americans prefer an inductive-factual
convincing style. They suggested that Americans should consider a congruent style with culture to
between India and the United States pointed out that effects to commercialize communication would
differ according to their cultural orientation, as high or low context, confrontation or value direct,
et al,1992).
The culture of India classified as a comparatively high nation of context and the United
States as a low culture of context (Hall, 176). People living in high cultures of context are
characterized as indirect and meditative person, although people living in the low cultures of context
are represented as analytical and orientated by action. For instance, to great extent American
contents depicts well disposed attitudes towards advertising and brands following high levels of
information of advertising than Indian contents (N. Ahmed, 2000). Also, the Indian advertising of
magazine depended heavily on emotional evoke by comparison with American advertising, although
this tendency varies across the categories of product (Jun and Lee, 2007) discovered that American
advertising used characteristics of product and utilitarian's needs for products (the low context)
more often than Indian advertising, while Indian advertising used metaphor (the high context) more
Gudykunst (1987) and Kang (1988) also noted that Indians has tendency to communicate
non-confrontational communication and prefer indirect speech, while the Americans prefer the
approach of confrontational and a direct speech. American advertisers have tendency to represent
brands, products and company name since its inception for advertising (Steward and Furse, 1989).
orientated" rather than ' confrontational orientated" because Indians inclined to put more value on
indirect communication to avoid refusal by others (Jun and Lee, 2007). Therefore, to differentiate
the brands from its rivals, a comparatively direct and an approach of confrontational would be used
in the United States, while comparatively more a couple of direct references to the brand name
would seem in the advertising of Indians (Stewart and Furse, on 1986). Miracle (1992) came up with
According to Hofstede (1980), the United States is located at one end and India is located in
middle of Individualism scale. Among the 53 countries, United States ranked 91with higher score
while India ranked 41 with low score (out of 100) after the measure of value placed on Individualism
scale. Therefore, the advertisements used in U.S. has individualistic appeal than Indian
advertisements which inclined toward collectivistic appeal (Cho et al,1999), and the consumers
were convinced towards the appeal corresponding to their culture orientation with country of origin
improvement, and personal rewards, and less likely to emphasize interdependence, family integrity,
the Group's objectives and concern for others (Belk and Bryce, 1986; Muller, 1987; miracles., 1992).
Previous studies pointed out that the advertising reflecting local culture value are more convincing
than those with less persuasive culture value. Therefore, cross-culture advertising of product has
been a core topic to be research in the area of marketing communication. However, there is still less
information available regarding the use of taglines in different cultures and how creative they are to
create an impact on consumers mind with regards to the brand name they carry. Therefore, the
present study involves in understanding the use of creative taglines and its appeal in cross culture
creating advertising slogans that appeal to our future goals, dreams and wishes
(e.g., “Let’s make things better”, “Just do it”, “Be all you can be”). Associating brands
with personal dreams and ambitions may imply that purchasing these brands can
help us achieve and express our ideals and aspirations. In two studies we test the
proposition that exposure to advertising slogans containing values related to
achievement and personal goals will make consumers aware of the discrepancy
between the person they are at this particular point in time (actual self-state) and the
promotion focus orientation when they are concerned with reaching their ideal
selves. Individuals with this strategy regulate their behavior towards desired end
between their actual and ideal state. Based on earlier research, showing that
values (Hamilton and Biehal 2005), we expect that advertising slogans reminding us
of the goals and ideals relating to our hopes, wishes, and aspirations are suited to
related slogans intend to spend relatively more money on means that will help them
achieve their goals and aspirations (i.e., education) than on means unrelated to
Methodology
Research Design
The appropriate approach for our study is non experimental research design.
control, manipulate or alter the predictor variable or subjects, but instead, relies on
method of research in which you have two or more quantitative variables from the
same group of participants, and you are trying to determine if there is a relationship
design for the whole study, because it determines whether or not, two variables are
correlated. It is a big help to our whole study because it typically focus the
Research Locale
random samples who work in this company. The Leveflex Industrial Corporation is
one of the corporations that can be found in Metro Manila or the National Capital
Region of the Philippines. It is a company duly registered with the Securities and
Exchange Commission (SEC). It is engaged in the manufacturing of powder
Manufacturing and Processing Plant. It has a lot area of 7,372 square meters and is
probability sampling; it is where you include people who are easy to reach.
This form of selection is done based on the ease of gaining the data. Rather
than gathering a more accurate array of data from the population, the researcher
simply gathers data from people nearby. The needs of the study were to identify
whether there is a significant relationship between advertising slogan and the buying
behavior of consumers, and this study will be a great help for the consumers who
purchase products. The advantages of this type of sampling are the availability and
the quickness with which data can be gathered. The disadvantages are the risk that
the sample might not represent the population as a whole, and it might be biased by
volunteers. In this study, the researchers used Leveflex employees as the sample.
The Leveflex employees have been chosen through the availability of them
and the convenience of the researchers. These are the chosen respondents
because the researchers think that it would be a great help for the other individual,
between advertising slogan and the buying behavior of Leveflex employees. We will
provide the respondents with the prepared questionnaires to easily identify the
factors of advertising slogan that influenced them in consuming a certain product; the
other factors that affects their buying behavior, and; to identify whether there is a
defined as a set of printed or written questions with a choice of answers, and devised
behavior and the factors of advertising slogan that influenced them in purchasing
products.
These instruments will help us to determine the needed data from the
The first thing that the researchers did was create a letter for the
permission of having a data gathering outside the school. The data for this research
were collected using some research and some survey questionnaire. The data
collected through research should be relevant, and the survey was created and
to the topic. After the professor approved the questionnaire, these are distributed to
the Leveflex employees, who are the respondents of the study, and they are given
Statistical Treatment
demographic profile.
Formula:
Where in:
f = frequency
employees. This statistical treatment will be used to determine what factor affects the
buying behavior of the consumers the most and the factors of advertising tagline that
influences the buying behavior of consumers the most. The weighted mean will be
Where in:
f = frequency