Computer Systems Servicing NCII Reviewer

COMPUTER SYSTEMS SERVICING NC II

COC1 - Install & Configure Computer Systems (2 hrs.)
1. Disassemble & Assemble Computer Hardware
2. Configure the BIOS & Test the assembled unit to check whether it will work or not
3. Prepare the Installers (Windows Server 2008 R2) use Rufus and server 2008 iso
4. Install the software (partition “c: 60% d: 60%)
5. Install Application Software (winrar, nic driver, adobe reader, google, msoffice, vlc,
smadav, anti-virus)
COC2 – Set-up Computer Networks (2.5 hrs.)
1. Perform Network Cabling Management/Arrangement
2. Perform Network Cable Splicing ( Straight Through Cable)
3. Set Network Configuration router: Last Name 192.168.0.1
admin123/admin123
4. Set up Router/Wi-Fi/wireless/WAP WAP: First Name 192.168.0.254
admin1234/admin1234
5. Set up internet connection sharing
6. Set up Wireless Access Point
7. Set up Firewall Quality of Service
8. Conduct Test
COC3 – Set up computer Server (1.5 hrs.)
1. Create Peer to Peer Networks
2. Install and configure Active Directory (Domain Controller)
2.2 Install & Configure Domain Name Service (DNS)
2.3 Install & Configure Dynamic Host Configuration Protocol (DHCP)
2.4 Install & Configure File Server/Folder Redirection name:_______ school:____
3. Remote Desktop address: ______ course:
____
4. Perform File and Printer Sharing contact no.: ____ position:
_____
5. Perform Testing & Network Documentation
COC4 – Maintain & Repair Computer Systems & Networks (1 hr.)
1. Prepare Materials Needed for Maintenance
2. Evaluate or Diagnose Problems
3. Perform Preventive & Corrective Maintenance
4. Create Back up or System Image
5. Restore Back up or Image System
6. Check & Test Computer Systems & Networks

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This provides examples, hint and basic outline of the examination of TESDA in Computer
Systems Servicing NC II

OCCUPATIONAL HEALTH AND SAFETY PROCEDURE (Oral)

‐ Always ground or discharge yourself before touching any part of the computer
‐ Do not work alone so that there’s someone who can take care of you in case of
accident or emergency.
‐ Be careful with the tools that may cause short circuit
‐ Always full the cable connector on the handle and not on the cable itself
‐ Use only rubber shoes when standing on the ground or in a concrete floor
‐ Make sure that the pins are properly aligned when connecting a cable connector.
‐ Always power off and unplug the computer before working on it.
‐ Take away any liquid such as mineral water or soft drinks near your working area or
near computers.
‐ Contingency measures during workplace accidents, fire and other emergencies are
recognized.
‐ Personal protective equipment is correctly used in accordance with organization
OHS
procedures and practice.
‐ Hazard/risks in the workplace and their corresponding indicators are identified to
minimize or eliminate risk to co‐workers, workplace and environment.
‐ Take necessary precautions to protect the component of the computer from
damaged cause by Electrostatic Discharge (ESD).
‐ Hold the components by edges and do not touch the IC’s.
‐ Read and follow instruction on the manual carefully.
‐ Do not use excessive force if things don’t quite slip into place.

DISASSEMBLE/ASSEMBLE SYSTEM UNIT (Actual)

Proper assembling procedure:

‐ Prepare the computer case (Install power supply, I/O shield and spacers)
‐ Install drives (DVD, Floppy and HDD)
‐ Install the CPU, fan, heat sink and memory module on the motherboard
‐ Install the motherboard into the casing and expansion cards
‐ Install the cablings (Power connectors, FDD Connector, IDE/SATA
Connector, USB headers and system panel header).
‐ Attach the monitor, keyboard, mouse and plug into a power source.
‐ Troubleshoot if necessary
‐ Assemble and install network connection

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INSTALL OPERATING SYSTEMS USING BOOTABLE FLASH DRIVE (OS –

Window Server 2008 R2), DEVICE DRIVERS, LAN CABLE (Actual)

The type of operating system to be installed might change overtime. For LAN cable color
coding memorize the pairings below.

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CONFIGURE AND PRINT (Actual)

‐ Click on the start menu and click Control Panel

‐ When the control panel window opens you will see items in either Category View
(Continue with step #3) or Classic View (Skip to item #4)
‐ Find and double click on the Network and Internet Connection icon.
‐ Next, find and double click on the Network and Internet Connection icons. A
window will open with all network connections available on the computed (wired
and wireless)
‐ Find the network connection you want to manually configure, right click on it and
select Properties from the pop‐up menu
‐ In the connection properties window, under the section labelled “This connection
used the following items:” find the Internet Protocol (TCP/IP) item and double click
it.
‐ A new window will open; select the second radio button which is labelled “Use the
following IP Address”.
‐ Enter the appropriate IP Address (192.168.0.1); subnet mask usually 255.255.255.0
and the gateway (the router or the proxy server address).
‐ The next part of the windows will now have a radio button selected which is labelled
“Use the following DNS server addresses”
‐ If you need to access the internet, enter the address provided by your ISP; if you do
not have that information you can use the Open DNS server IP (208.67.222.222 and
208.67.220.220).
‐ After entering the required information, click the OK button twice and close the
control panel window.

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CHANGING WORKGROUP AND COMPUTER NAME:

‐ Start > Settings > Control Panel > System > Computer Name tab > Change
Tab > Type new Computer Name and Workgroup > OK, OK, OK, restart

INSTALLING NETWORK PRINTER

‐ Start > Settings > Control Panel > Printer and Faxes > Add Printer (Printer
Tasks) > Add Printer Wizard >Next > Select “A network printer, or …. “ >
Next > Browse Printer > Next > Select Installed Network Printer > Next >
Yes > Finish!

Note: Turn of your firewall before installing printer

FILE/FOLDER SHARING

‐ Right click folder to share > Properties > Sharing Tab > Network Sharing
and Security(Click “If you understand the Security Risk…”) > Just Enable
Sharing > OK > Select share this folder on the network > OK

SHARING PRINTER

‐ Start > Settings > Control Panel > Printer and Faxes > Right Click Installed
Printer > Sharing > Share this printer > OK

Install and configure computer server

1, Active Directory
 I.P address including DNS Then workgroup the name (Note uncheck
TCP/IPV6)
 (192.168.0.1 – 255.255.255.0 192.168.0.254 – 192.168.0.1)
 Change Server Name: SERVER
 Go to server Manager
 Add Roles
 Check ACTIVE DIRECTORY DOMAIN install – then click add required
features
 Close
 Click start then type dcpromo.exe in search button
 Next
 Create
 Type domain (tesda.org) next
 Select windows server 2008 r2 - next – yes –next
 Password (same password in admin ) – next – then click reboot on completion
 (Then it will reboot and start to long, then after starting check the active
directory is created under roles in server manager)

2, Configuring DNS Reverse Lookup Zone

 Go to start
 Go to administrative tools
 DNS
 Server
 Reverse lookup zone
 New zone
 Next – next – next
 IPv4 reverse lookup zone

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 Then type IP (192.168.0) – then click reverse lookup zone name – next – finish
 Then click the IP (0.168.192.0) under the reverse lookup zone
 Then right click – new pointer (ptr)
 Then add 1 your IP
 Then type at host name: server.tesda.org –(Make sure you always remember
your server name: and Domain Name click ok
 Then right click server
 Launch Nslookup (right click server)
 Then you can see default server: server.tesda.org

3, DHCP installation, configuring DNS reverse Lookup Zone

 Server manager – add roles – (next)
 Roles – Next
 Check DHCP – next – next
 Validate new IP (your IP in the server = 192.168.0.1) then click next validate
 Next –next
 Click add then in “scope name: tesda, starting IP: Your IP, ending IP
192.168.0.254 Subnet mask 255.255.255.0
 Then default gateway same in ending IP
 Click Ok
 Next
 Click disable
 Next – next – install – close
 (Then click the connection)
 Checking = after creating AD DNS and DHCP
 AD
 DNS
 DHCP
 (Check the IP of the Client)
 Then if does have IP, try to disable
 And enable the Lan connection (client or Win7) then click IP if already Given
 Then if the error is IP conflict just continue
 Then ping the IP of the server through win7 (the result must be reply)
 Then ping the word or type server (reply)
 The go to DHCP server – server.tesda.org – Ipv4 –scope (192.168.0.0) tesda-
 Then go to address pool or (address leases) you can see the IP

4, Installing Files services

 Open my computer then format drive: D (File Name)

 Server manager
 Add Roles – files services – next –next
 Check files FILE SERVER RESOURCE MANAGER
 WINDOWS SEARCH SERVICE – next
 The check files drive (drive D:) – next – drive (drive D:) – next – install
– Close -restart
 Then go to drive files (drive D:) – make a folder name users
 Then inside the users make folder students
 Then properties sharing –advance sharing – check share this folder
 Then go to permission the remove everyone add
 Then advance – click find now –DOMAIN USERS
 Click ok – ok –CLICK FULL CONTROL – ok
 Caching – no files- ok –close
 Start administrative tools – files server resources manager
 File screening management – file screen – create file screen (right side)

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 Then browse students – ok – DEFINE CUSTOM – custom properties
 Check audio video and executable files – ok – create – save without – ok -restart

5, Create OU and User account

 Administrative Tools - active directory user and computer
 Right click tesda.org – new – ORGANIZATIONAL UNIT type student – ok
 Go start – administrative tools – group policy management – forest: tesda.org
 Domains – tesda.org – students (right click) –CREATE A GPO…
 Type: FOLDER REDIRECTION OF DOCUMENTS AND DESKTOP – ok –
click students drop down
 Then click folder redirection …. Click close – then right click folder redirection
 Then edit – policies (UNDER USER CONFIGURATION) – windows: settings
– folder redirection
 Desktop (right click) -Properties – basic …. Then type \\server\students (copy
this)
 Go to start paste in the search Box
 Then GO TO SETTINGS UNCHECK GRANT then ok
 Click yes –then same procedure in documents and pictures then close
 Start – administrative tools – active directory users and computers
 Click tesda.org (plus sign) – students (right click) – new – user
 Then type info: file name, Lname, user log on name: ex.rmortega –next
 Then UNCHECK USER MUST – then check PASSWORD NEVER EXPIRE
 Then create password: Admin123 (5 letters including 3 numbers and 1 capital
letter)
 Then next –finish

6, Joining client pc on the domain (go to client = windows 7)

 Go to change settings
 Go to computer name –check the domain –tesda.org
 Click ok –enter user name and password of administrator – ok
 Reboot – then click switch user – other user then type the rmortega (user login )
then password

Configure Windows Server 2008 R2

1. Open Server Manager. Click Start > Administrative Tools > Server
Manager.

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Refer to the right panel of the Server Manager

 To assign a computer name, click Change Systems Properties.
 To assign a static/manual IP address and DNS, click View Network
Connections.
 To allow remote desktop connection for remote configuration, click
Configure a Remote Desktop.

The above initial configurations are necessary to prepare the server computer
for the installation of Active Directory Domain Service Role (AD DS) and
promotion to Domain Controller.

Add Active Directory Domain Service (ADDS) Role

1. Open Server Manager. Click Start > Administrative Tools > Server Manager.
2. In the left panel of Server Manager, click Roles.

3. Click Add Roles link found in the right panel of the Roles Summary section.
4. Click Next button in the Add Roles Wizard Window to begin the installation.
5. Select Active Domain Directory Domain Service and then click Next to
continue and when you reach the Confirm Install window, click Install button to
start the installation.

6. After the installation, promote the SERVER-PC to a Domain Controller by

clicking red underlined text or launching the AD DS Installation wizard thru
dcpromo.exe.

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Promote Server to Domain Controller

1. To promote Server Computer to Domain Controller, launch the AD DS
Installation wizard. Click Start > Run > dcpromo.exe

2. When the AD DS Installation wizard appears, click Next to continue.

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3. Since it is our first time to create a Domain Controller, select Create a new
domain in a new forest. Click Next to continue.

4. Type your network domain name e.g. crossroads.com, css.local, cti.com.

Click next to continue.

5. Select Windows Server 2008 R2 as the forest functional level.

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6. Add DNS Server as additional option for this domain controller. It is

recommended to add the DNS Server on the first domain controller.

7. A warning appears because currently there is no running DNS server in your

network. Just click Yes to continue. Let our server computer (Domain Controller)
be the DNS server at the same time.

8. Leave everything as default location for Database and log files. Click Next to
continue

9. Enter your administrator account password. Click Next to continue.

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10. Click Next to start the installation. Installation will take some time and a reboot
is required.

After the promotion of computer server to domain controller, the server’s primary or
preferred DNS address is automatically set to 127.0.0.1. Since our domain
controller is also a DNS server, we need to set our server’s DNS address same to its
IP address.

To do this:
1. Open Control Panel > Network and Internet > Network and Sharing Center.
2. In the left panel of Network and Sharing Center, click Change Adapter Settings.
3. Right-click Local Area Connection > Properties.

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4. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.

5. Change the value of Preferred DNS server from 127.0.0.1 to server’s IP address.

(Whatever the IP address of the server is, it should also be the value of your
preferred DNS server)

6. Click OK button to save settings.

Install and Configure DHCP Role

1. In the Server Manager, click Add Roles.

2. Select DHCP Server from the list of server roles.

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3. Select the network connection(s) that will be used for serving clients. In this
demo, 192.168.0.2 has been selected by default.

4. Specify IPv4 server settings.

 For the Parent Domain, just leave current domain name as default.
 Set the value of Preferred DNS same as the server’s IP address. This is
important because all Windows clients need this information to join to
the domain network.

5. WINS is not required in this application so leave this setting as default.

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6. Specify the range of your DHCP client’s base on the requirements of your
network. If you only have 10 computers in your network, you may set the scope
to cater only 10 or 15 IP addresses like 192.168.1.1 – 192.168.1.15. Scope
always depends on the requirements of the Network Administrator. To do this,
click on Add button and fill in the required field.

Note: Set the value of the Default Gateway same to Router’s IP address.

7. For DHCP Authorization, always use the Administrator account. Although

you can specify, any members of the Administrators group of users but to make
our life easier, let Administrator be the authorized user in terms of DHCP
settings management. In the next window after confirmation, click Install to
start the installation of the DHCP role.

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To manage DHCP service, locate DHCP in the Administrative Tools. Go to Start

> Administrative Tools > DHCP.

To view connected clients, click Address Leases under Scope options.

To add IP exclusions (IP lease exemptions, IPs that should not be given to the
client computers), right click Address Pool under the Scope and Select New
Exclusion Range. Enter the IP you wanted to exclude.
Important: Exclude your Router (gateway) and your server’s IP address.

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Configure your DHCP server options. Server options are values that were given
to connected clients during the lease of IP address such as Default Gateway
and DNS settings. For some reason, this should not be performed in actual
environment (security matters). During the assessment, to make your life easier
in joining windows client computer, this is a good option.
To configure Server Options, right click Server Options on the left panel and
select Configure Options. The following are the most important options to
configure:
 Router [003] = the network’s gateway or the router’s IP address.
 DNS Server [006] = the IP address of the DNS Server.
 DNS Domain Name [015] = string value of the current domain name e.g.
cti.local or crossroads.com

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Sample Server Options Configurations.

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Once the configuration is done, refresh your DHCP IPv4 settings so that all
clients will have these options on their adapter settings. In the client computer,
perform the ipconfig /renew and ipconfig /release to be able to receive a new
set of network settings.

To check if the server options were included during leasing of IP address, log on
to client computer. Go to Start > cmd , then type ipconfig /all.

Compare the highlighted items to your Server Options. If it’s exact same value,
therefore, your DHCP server is working pretty well.
Join Windows Client to Domain Controller

To join Window client to a domain network:

1. Right click Computer > Properties or go to Control Panel > Systems and
Security > System.

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2. Click Change Settings. On the System properties window, click Change

button.

3. Select Domain and then type the domain name of your domain network.
4. Click OK.
5. The computer will then ask you to enter Administrator account.

6. Once done, you should be able to see a message that welcomes you to the
domain network.

7. Congrats! Your computer is now a member of the domain network. Restart

your computer.

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Add Domain Users

1. To add domain user accounts, click Start > Administrative Tools > Active
Directory Users and Computers.

2. On the left panel of the window AD Users and Computers windows, right-click
Users > New > User.
3. Fill in the required fields. Click Next to setup a password for the user.

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Note:
 User logon name should be formalized e.g. romie.ortega or rortega.
 Password‘s (Admin123)

4. Click Next to continue and you’re done!

To organize user accounts, it is recommended that you put all the users in one
container called Organizational Unit. To add users in an OU, simply create a new
Organizational Unit (OU).

1. Right-click on your domain name e.g. YourDomainName.Com > New >

Organizational Unit.

2. Choose your own OU. Note: Very important that you name your OU base on your
actual department or units like Service Department, Admin Department, IT Unit,
etc. Click OK to finish.

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To create users inside the container/unit, right click on the OU, New > User. (Steps
3 – 4 above)

Configure User Home Directory

1. Create a New Folder in one of the partitions of the server. Name it “User
Files”.

2. Share “User Files” folder. Right click “User Files” > Properties. In the User
Files properties window, click Sharing tab > Advance Sharing.
3. Check the box “Share this folder”. To hide the User Files folder, add “$” at the
end of the “Files”. DO NOT click apply yet. We need to set access permission
first to secure sharing.

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4. Click Permission button. Select and Remove “Everyone” in the list.

5. Click Add and type in “Domain Users” in the object box provided. Click OK to
continue.

6. Set full control permission to Domain Users object. Click Apply and OK to
continue.

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7. “User Files” folder now has been shared to all Domain Users.

To configure User Home Directory:

8. Go to Active Directory Users and Computers.

9. Right click the selected user and select Properties.

10. In the User Properties window, click Profile tab.

11. Select “Connect” and in the textbox provided, enter:

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\\your_server’s_computername\name_of_shared_folder\%username%
e.g. : \\server-pc\User Files$\%username%

12. Click Apply and OK to continue.

13. Logoff client computer.
14. Once again, login as one of the domain users.
15. Open Computer library. You should see a network drive similar to the image
below.

Configure Folder Redirection

Folder Redirection policy allows a system administrator to redirect certain

folders from a user’s profile to a file server for backup purposes.
In this task, we will use the same folder we’ve created in Configuring User
Home Directory.

1. Open Group Policy Management consol. Go to Start > Administrative Tools >
Group Policy Management.

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In this demo, I created a folder redirection policy on my Student OU

(Organizational Unit). If no existing organizational unit, you can select the
Default Domain Policy as your policy object for folder redirection.

2. Create a new policy. The name of your policy should be specific.

3. Right click the folder redirection policy and select edit.

4. In this demo, we will redirect all files and folders located in the user’s
documents library. Go to User Configuration > Policies > Windows Settings >
Folder Redirection. Right click Documents Folder and select Properties.

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5. Specify the target location or folder.

 Setting : Basic – Redirect everyone’s folder to the same location
 Target folder location : Create a folder for each user under the root path
 Root path: \\server\shared folder, where server is the name or the
computer name of your server and share folder is the name of the
network shared folder as central file storage for all users.

6. Click on Settings tab. Uncheck the “Grant the user exclusive rights to
Documents” option. Once done, click OK and apply.

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7. Update the policy on both computers by using the command gpupdate

/force.

Deploy Printer using Group Policy

1. In the Server Manager, click Add Roles and select Print and Document
Services Role in the Roles list.
2. Select Print Server in the Role services. This is the only service we need to
deploy our printer using group policy object (GPO

Just continue the installation and leave other settings by default until you
reach the installation succeeded window.
3. Connect the printer, install its driver and share.

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Note: Refer to the printer manual on how to install its driver.

4. Go to Start > Administrative Tools > Print Management.

5. Click All Printers. Right click network printer and select Deploy with Group
Policy…

6. Specify where to deploy the printer. In this example, the network printer will
be deployed to Students OU (organizational unit).

7. Create a new policy. Right-click anywhere in the white space and select New.
Type “Printer Deployment” for example.

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8. Deploy the printer by clicking Add button. Check both “The users that this
GPO applies” and “The computers that this GPO applies”

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9. Click Apply and OK.

10. Update the policy on both computers using the command gpupdate /force.

Configure Users for Remote Desktop Connection

1. In the Server Manager, click Add Roles and select Remote Desktop Services
Role.
2. Select only the following services:
 Remote Desktop Session Host - Users can connect to an RD Session
Host server to run programs, to save files, and to use network resources on
that server.
 Remote Desktop Connection Broker - This prevents a user with a
disconnected session from being connected to a different RD Session Host
server.
 Remote Desktop Licensing - manages the Remote Desktop Services
client access licenses (RDS CALs) that are required for each device or user
to connect to a Remote Desktop Session Host (RD Session Host) server.

3. For level authentication, select Require Network Level of Authentication.

4. Leave other settings by default. Just click Next to continue the installation.

By default, only Administrators group are allowed to access the server remotely.
Local security policy for terminal services should be configured to allow users or
groups to logon using remote desktop services.

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To allow users for remote desktop services, we will add Remote Desktop Users
Group in the list of allowed groups for remote connection.
1. Go to Start > Run. Type: secpol.msc. This will open a Local Security Policy
window.

2. In the Local Policy Window, navigate to Local Policies > User Rights
Assignment and double-click “Allow log on…Services “.

3. On the new Allow log on through Remote Desktop Services Properties

window, click Add User or Group button.
4. Enter the Remote Desktop Users group.

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There you have Remote Desktop Users included in the list. Click OK to close.

Now, let’s configure the any Domain User available to be a member of Remote
Desktop Users.
1. Go to Start > Administrative Tools > Active Directory Users and Computers.
2. Select any available Domain User.
3. Right click on the selected Domain user and select Properties.

4. Click Member Of tab.

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5. Click Add button to add user groups.

6. Type or enter: Remote Desktop Users. Click OK to close.

7. Done. The selected user is now allowed to logon using remote desktop
services.

To check:
1. Logon to client computer.
2. Go to Start > Run. Enter mstsc. You may also search “Remote Desktop
Connection” in the search bar.

3. Enter the computer name or IP address of the server.

4. On the next window, enter your domain account and password to connect.
5. Done.

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QUESTIONING/INTERVIEW (Oral)

‐ Most of the questions will be on troubleshooting but anything around the subject matter
can be asked. You also need to master the parts of the computer particularly of the Main
Circuit Board or the Mother Board and their specific functions and cable color‐coding.

Central Processing Unit (CPU) – Interpret and carries out basic instructions that
operate
a computer

Heat Sink – Components with fins that cools processor

Random Access Memory (RAM) – Memory chips that can be read from and written to
by processor. Also called main memory or primary
storage, most RAM is volatile, information inside it is
lost when computer’s power is turned off.

Read Only Memory (ROM) – Memory chips that store permanent data and instructions.
Nonvolatile memory, information in ROM is not lost when the
computer power is off.

Basic Input Output System (BIOS) – The first program to run when you turn on your
computer. It is stored in ROM chip on the
motherboard.

Metal Oxide Semiconductor ‐ Stores date, time and computer start up information.
Maintain by a small battery after you turn the computer off.

Adapter Card – Enhances system unit or provides connections to external devices called
peripherals; also called expansion card.

Expansion Slot – An opening or socket on the motherboard that can hold adapter card.

Port – Connects external devices to system unit

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Connector – Joins cable to peripheral

OTHER USEFUL INFORMATION

‐ BASIC TROUBLESHOOTING
Ø Beep code trouble shooting
Ø Component Isolation
Ø RAM Isolation
Ø Equipment Isolation

‐ 5’S
Ø Sort – Clearly distinguish needed items from unneeded and
eliminate the latter.
Ø Straighten – Keep needed items in the correct place to
allow for easy and immediate retrieval
Ø Shine – Keep the workplace neat and clean
Ø Standardize – The method by which sort, straighten, shine
are made habitual.
Ø Sustain – Maintain established procedures

‐ Acronyms
Ø ATX – Advance Technology Extended
Ø SDRAM – Synchronous Dynamic Random Access Memory
Ø DRAM – Dynamic Random Access Memory
Ø EDO RAM – Extended Data Output Random Access
Memory
Ø SIMM – Single Inline Memory Module
Ø DIMM – Double Inline Memory Module
Ø RIMM – Rambus Inline Memory Module
Ø USB – Universal Serial Bus
Ø IEEE – Institute of Electrical and Electronics Engineer
Ø ISA – Industry Standard Architecture
Ø PCI – Peripheral Component Interconnect
Ø EISA – Extended Industry Standard Architecture
Ø VESA – Video Electronics Standard Association
Ø IDE – Integrated Drive Electronics
Ø SCSI – Small Computer System Interface
Ø DDR – Double Data Rate
Ø UDMA – Ultra Direct Memory Access

‐ 10’S
Ø SORT
Ø SANITIZE
Ø SWEEP
Ø SYSTEMATIZE
Ø SELD DESCIPLINE
Ø SUSTAIN
Ø SAFETY
Ø SEPARATE
Ø STANDARD
Ø SAVE THE ENVIRONMENT

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POSIBLE ORAL QUESTIONS

Q – You have just installed Windows 98. During the testing, it fails to start after the
“Starting Windows 98” message appears. What should you do to troubleshoot this problem?
Name at least two ways.
A – Type Win /d:m at the command prompt to start windows, or press F8 when windows
restarting and select safe mode.

Q – You have configured a dual boot system consisting Windows 98 in FAT 32 partition and
Windows 2000 using NTFS partition. You check your Windows 2000 installation and it
looked good. However, when you boot to Windows 98 you can’t see the files in the NTFS
partition. What might be the source of the problem?
A – Windows 98 is not compatible with NTFS

Q – You successfully install Windows 2000 Professional and you want to check your drives
for errors.
Name one way of checking for errors
A – Open control panel, click administer tool, click computer management and within the
storage tab click disk defragmenter
Q – You want to setup a dual boot scenario between Windows 98 and Windows 2000. How
would you do this?
A – Partition your hard drive. Install Windows 98 first and then install Windows 2000 to
the second partition.

Q – A customer complains that his hard disk is making lots of noise. After examining the
computer and hearing the noise for yourself, you notice that high pitch noise seems to be
coming from the fan in the power supply. Which component should be replaced?
A – Power Supply

Q‐ What part of HP Laser printer is malfunction if you receive a “50 service error”?
A – FUSER

Q – A customer complains that he can’t get his computer to work. When he turn it on, there
is no video and hears a series of beeps. The beeps are in the sequence of one long beep, then
two short beeps. You tell the customer to bring the machine in. Upon further examination
you are able to identify the problem. What should be your next step? What is the error?
A – Replace the video card and make sure it is tighten.

Q – What is indicated by a “201” error at system start up?

A – Bad memory. Most of the error begins with 2 indicate memory error of some sort.

Q – What two command files are used by DOS to configure the computer?
A – Autoexec.bat and Config.sys

Q – You install a newly purchase sound card into your computer, but upon rebooting you
find that the new device is not recognized by the system. Moreover, your modem, which has
always worked perfectly, has stopped functioning. What is probably the problem?
A – The sound card is using the same IRQ as the modem.

Q – What is the correct way to use the protocol utility IPCONFIG in a Windows 2000
environment?
A – Choose start, click run and type cmd then press enter key. At the command prompt type
IPCONFIG

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 Computer Systems Servicing NCII Reviewer
Q – Transmission Control Protocol/Internet Protocol (TCP/IP) is a collection of protocols
that help manage the internet communication. Each computer running TCP/IP must have a
unique IP address assigned to it. What is an IP address? Describe the format?
A – An IP address is set of four numbers, each of which must be from 0 to 255.

Q – What is the correct sequence to start Windows 2000 backup program?

A – Choose start > Programs > Then Accessories > Then System Tools > Then Backup.

Q – You’ve setup a network whereby each computer act as a client and a server and in which
each user shares each other’s resources, including printers. What is the correct term for such
arrangement?
A – Peer to peer networking

Q – Sending and receiving electronic mail (e‐mail) is a common benefit of the internet.
Assuming a user has access to the internet on a properly configure PC. What is needed before
a user can begin using email?
A – E‐mail account and e‐mail client such as Microsoft Outlook

Q – What is the name of the executable file for Microsoft Backup FOR dos? For Windows
3.x?
A – MSBACKUP.EXE

Q – What would you type at a DOS command line to start the Microsoft Anti‐Virus?
A – Type MSAV at the command prompt.

Q – What program in the control panel can be used to create a start‐up disk?
A – Add / Remove Programs

Q – What is the final option in the Configure Screen menu?

A – Compatibility test

Q – The MSBACKUP Program in DOS receives its settings from what file?
A – SET file

Q – Which Windows NT 4.0 utility should you use after installing a new hard drive to make
usable?
A – Disk Administrator

Q – Which is the proper command to install Windows 2000 recovery console as a start‐up
option in the CD Rom in drive E?
A – E:\i386\winnt32.exe /cmdcons

Q – During the Windows 2000 setup, you are asked to choose between NTFS file system and
the FAT file system. Can you site disadvantage on NTFS?
A – NTFS is more sophisticated file system however it is not compatible with DOS.

Q – After the successful upgrading to Windows 2000, what should you do with the
temporary files generated during the setup process?
A – Nothing. Because all generated temporary files are automatically remove during the
process.

Q – You are preparing the computer for dual booting between Windows 98 and 2000. Your
drive is partitioned, and Windows 98 is already installed. What should be your next step?

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 Computer Systems Servicing NCII Reviewer
A – You must choose FAT for Windows 2000 partition

Q – Which of the following is not the Windows 2000 key Boot file? Why?
A – Autoexec.bat – This is the key boot for Windows 3.1 and 9x are not necessary for
Windows 2000

Q – What is the most likely cause of a paper jam on a dot matrix printer?
A – Obstructed paper path

Q – HP printer laser jet III printer is not printing at all. The computer indicates that the
“device on LPT1 is not ready”. You perform a service self-test to the printer and it prints on
the page of vertical lines with no problem. The front panel self-test does not work, however
which component do you suspect is giving you the problem?
A – The Formatter

Q – A computer is experiencing random reboots and phantom problems that disappear after
reboot. What should you do?
A – Open the cover and reset all cards and chips

Q – Using either a Windows 9X or Windows 2000 workstation, what components do you

need to
connect to a Microsoft network server?
A – Protocol, client and adapter

Q – You are enable file and printer sharing on your Windows 9X system. You must now
specify how security will be handled. What could be the options?
A – Share level Access Control and User level control

Q – A Windows 9x workstation includes default support for what network OS/client types?
A – MS Windows Networking and Novell’s Netware within a Windows 9x workstation,
clients are
provided for Microsoft and Novell Network

Q – What is the third element required to configure a Windows 2000 system as a network
client? A client, an adapter, and ___?
A – Protocol

Q – What would you need to do to create a new dial‐up networking (DUN) connection
within a Windows 9x system?
A – Choose Start > Programs > Accessories , then choose and click Dial up networking then
double click “Make new connection” or double click “My computer” icon on the desktop then
click dial up networking.

Q – What would you use to map a network drive in both Windows 9x and Windows 2000?
A – Map network drive

Q – What type of backup involves selecting the files you want to backup as well as when you
want them to back-up?
A – Custom Back-up

Q – There are several pieces of backup hardware that are currently available. Of the
following, which is not valid backup hardware?
A – Stationary hard disk

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 Computer Systems Servicing NCII Reviewer
Q – Which type of back-up that back-up files on a disk that has changed since the last full
back up?
A – Differential back-up

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 Computer Systems Servicing NCII Reviewer

SAMPLE OF RACK FRAME SERVER

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