Bhavna CV Dec'19
Bhavna CV Dec'19
Bhavna CV Dec'19
GOAL:
My goal right now is to lead and manage projects and associate with individuals & organizations where I’ll
have opportunities to further develop my skills as a lead expert resource for strategic business initiatives,
workforce development, HRM & organizational consulting functions along with cutting edge event
management, digital marketing initiatives globally;
• Design & Develop HR Manual, Employee Handbook, Systems & Processes for the Company;
• Helps strategically integrate effective HR processes, programs and practices into their daily
operations;
• Conduct Training Needs Analysis for employees;
• Perform internal reviews and audit of current systems and policies;
• Perform quality assurance checks;
• Deliver Employee Surveys, work on Employee Relations Manual & Strategy;
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• Ensure business practices are in accordance with Human Resource Policies and Labor laws;
• Help train managers and HR employees;
• Provide company with updated salary and job description information;
• Help implement applicant tracking systems;
• Provide consultation and guidance to senior management and Managers in the interpretation of
human resource management policies, procedures, programs and application of related
government laws and regulations;
• Lead HR-related projects;
• Provide advice on discipline process, conduct disciplinary review conferences and advise on
appropriate outcomes;
• Working on Designing Competency Manual and Behavioural Competencies;
• Develop employee restructuring plans;
• Participate in the design, development and implementation of innovative workforce retention
programs;
Accountable for the provision of high-level Human Resource Management advice and consultancy
services to senior management and staff. I undertook Human Resource Management projects and lead
Human Resources Policy Development and Implementation.
As a Senior Consultant for Oman Cement Company (OCC) my role was to:
• Work closely with the Top management and HR Committee Board to understand their
requirements and be a part of the team to design Company’s Strategic Plan;
• Analyze all the existing processes and systems through an HR Audit and prepare the report with
details of areas to work on with steps and timelines;
• Provide expert advice and support to management and staff on a range of human resources
functions of some complexity, in accordance with established government policies and
procedures and legislative requirements.
• Review and create job descriptions with measurable KPI’s, technical and behavioral
competencies;
• Work on designing the Competency Manual and dictionary for OCC;
• Under broad direction, develop, review and implement various human resources policies,
procedures and processes for OCC.
• Exercise responsibility for the timely and successful completion of human resources related
project outcomes, including supporting the transition of employees;
• Implement HR strategies and practices that contribute to OCC achieving its strategic priorities and
business objectives, including workforce planning and Organizational reviews.
• Provide assistance on a range of employee and industrial relations matters, such as the resolution
of disputes, conflicts and other situations between staff, unions and management.
• Contribute to the achievement of Company’s objectives, goals and priorities, through the
application my knowledge, expertise and experience.
• Design and implement a Performance Management System for OCC;
• Design Employee Handbook, policies and procedures for OCC;
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• Design Employee Relations, Employee communication plan & strategy;
• Review the present salary and grading structure and develop it as per the present market
requirements;
• Undertake human resource development projects and activities that contribute to building a
positive organizational environment.
Al Takween Business is a company specializing into various activities like Foodstuff, Exhibitions, Interior
Designing, Money Exchange, Business Centre etc. This was a Consulting assignment where I was
responsible for setting up the complete HR systems and processes namely designing the Organizational
structure, conducting job analysis exercise, designing Job Descriptions, preparing the HR Manuals, policies
and procedures, Employee Handbook, performance appraisal system etc. and also looking into recruiting
right staff for their group companies.
AL JADAF ENGINEERING & CONTRACTING LLC, Muscat, Oman Feb – April 2017
HR & Management Consultant
Al Jadaf is a Construction company based in Oman. In this project I was responsible for setting up the
complete HR systems and processes including designing the Organizational structure, conducting job
analysis exercise, designing Job Descriptions, preparing the HR Manuals, policies and procedures,
Employee Handbook, working on designing the competencies framework for staff, performance appraisal
system, along with Employee Induction program.
Ecovision is a Company specializing in Wastewater Management Solutions. This was a Secondment Project
where I was responsible for setting up the complete HR systems and processes including designing the
Organizational structure, conducting job analysis exercise, designing Job Descriptions, preparing the HR
Manuals, policies and procedures, Employee Handbook, working on designing the competencies
framework for staff, KPI’s, KRA’s, performance appraisal system, also handling the ERP system along with
conducting the Training needs analysis and handling all employee issues;
A well presented, highly personable and efficient Event Director with an ability to work independently
in a changing and multi-tasking environment with numerous and competing deadlines. Having a strong
customer service orientation and delivery focus and an active commitment to continuous improvement
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and quality standards; excellent communication skills and comfortable working in a fast paced, hands-
on, growth orientated work environment.
Conceptualizing, planning, organizing, marketing, branding, and liaising with clients to ascertain their
precise event requirements; working closely with key stakeholders at every level of the business to
ensure the effective delivery of events;
Key Role
➢ Lead the way by launching new event concepts, growing sales and brand value of the Company.
➢ Worked on Re-branding strategy of Synerggie.
➢ Along with the above overseeing strategy, vision and P&L for the Company, delivered a $300k increase
in revenue and a $300k increase in contribution level, within only 1 year.
➢ Managed Celebrity Speaker portfolios, including Magazine, Newspaper and Website, across multiple
platforms: magazines, websites, email, newsletters, and social media.
• Successfully managed revenues ranging from $60k to $300k within a span of 2 years;
• Turned the Company into a Successful Brand within Oman and internationally.;
• Launched & executed dozens of profitable Events including:
✓ First time visit of Prof. Robert Kaplan, creator of Balanced Scorecard to Oman having 250
attendees from all sectors in Oman;
✓ Successfully diversifying business by executing a Book launch and a play by India’s famous
Bollywood actor – Anupam Kher. The event was attended by 700 people;
✓ Launching ‘Knowledge Empowerment Series’ of programs over the period of 4 years bringing
in World No. 1 authority in HR i.e. Prof. Dave Ulrich;
✓ Bringing in ‘Robin Sharma’ to motivate the clientele and individuals alike and attracting a
crowd of 400+ participants attending the event;
• Build strong connections with Clients by addressing their needs and working with them to achieve
their requirements;
• Have strong companies as loyal clients in every sector namely Oil and Gas, Power, Finance,
Construction, Telecom, Banking etc. namely – PDO, Oxy, Oman LNG, Electricity Holding Company,
Muscat Electricity, Al Ghubrah Desalination Plant, Oman Airports Management Company, Al
Madina Insurance, Bank Muscat, NBO, Bank Nizwa, NBAD, OAB, Oman Oil, Takatuf, Takamul,
Voltamp to name a few;
• Negotiated multiple $MM long-term media and licensing partnerships, in Oman and UAE;
• Earned 1 significant promotion from being the HR Manager to Head of the HR & Business Support
department within 3 months of joining the Company for achieving management goals;
• Successfully recruited and inducted 100+ employees for various positions ranging from Head of the
departments to call center executives within a short span of 2 months;
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• Lead the implementation of performance standards, quality processes and controls successfully in all
the departments.;
• Ensured legal and regulatory compliance of all HR activities at Majan Telecommunication.
• Operationally managed the HR acquisition process including recruitment, employee data gathering,
contracting, induction etc. i.e. all activities to ensure that the right human resource is available at the
right time and the right cost;
• Create and/or maintain area documentation of necessary standards, policies and processes related to
Majan HR Management, whereof some are intended for staff (Employee Handbook) and others are
company internal work routines (HR Manual);
• Introducing and implementing Performance Management system;
• Planning and conducting Training needs analysis;
• In cooperation with Finance, define and maintain HR budget and projections in accordance with
corporate methodology;
• Operationally managed the HR operations process i.e. ensure that the acquired human resources
function well and contribute to the overall business development of Majan and that the company
fulfils all its obligations towards its employees and authorities. The activities include:
- Monthly management of leave/attendance, performance measurement, data etc.
Remuneration payments;
- Continuous management of Majan ‘Brain-Heart-Body’ concept including competence
development, attitude/culture measures, health/medical care etc and therefore necessary
HR insurances;
- On need operationally lead and coordinate ant grievance or disciplinary actions;
• Closely monitored quality, efficiency and budget KPI targets and report progress on outcome and
results achieved;
- Define KPI’s for all HR processes and their output also defining realistic target levels for all
defined KPI’s along with the definitions of how, when and to whom report on outcome;
- Measure and monitor HR KPI outcome and analyse area operations efficiency and
effectiveness (and where relevant benchmarking outcome against international standards);
- Identify areas of improvements and subsequently define the best way forward in terms of
changes to HR processes/procedures;
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• Supporting the HR manager with various capability investigations, including grievance and
disciplinary;
• Assisting with and developing on any recruitment campaigns;
• Driving the business performance in relation to the organisation’s objectives;
• Partnering with line managers to review employee relations, performance management,
resourcing and staff management;
MUSCAT ELECTRICITY DISTRIBUTION CO. (MEDC), Muscat, Oman May 2007 – Oct 2007
HR & Training Consultant
Here I was responsible for providing support in the various human resources and functions, which include
recruitment, staffing, training and development, performance monitoring and employee counseling;
SALALAH FREE ZONE (SFZ), Muscat, Oman June 2006 – Oct 2007
HR & Business Support Officer
As Human Resources (HR) Officer I was responsible for providing customer focused, pragmatic and timely
HR advice, support and consultancy services to managers and employees, in line with operational
objectives and organizational policies and procedures. My role had a HR generalist focus supporting all
aspects of HR including (but not limited to): Recruitment and Selection, Learning and Development,
Administration, Performance Management, Remuneration, Risk Management, Health Wellbeing and
safety and HR reporting. I also supported the Finance and Administration Department in other activities
as directed;
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Administer and support the implementation of changes or modifications to HR systems and
processes to ensure they are fit for purpose;
Coordinate the production and development of management information for the purpose of
producing HR reports and metrics used by the business;
Coordinate and undertake auditing of employee files for the purpose of accuracy and
correctness against standard processes, delegations and business requirements;
Provide back up support for payroll;
Manage HR systems and databases for the provision and management of HR transactions
ensuring accuracy of records and information;
Ensure the creation and ongoing management of local working instructions for all internal
process and procedures;
Ensure that HR intranet and internet resources are fit for purpose for users and that they are
accurate and aligned to processes systems;
Contribute to the development and review of HR Policies and Procedures;
Ensure the quality and compliance of HR documentation with appropriate storage;
HR Processes
Drafting & Designing the HR Manual, Employee Handbook, Policies & Procedures;
Demonstrate a commitment to Occupational Health and Safety policies and procedure and
contribute to the development of health and wellbeing initiatives;
Co-ordinate administration processes for probation reviews, performance development
reviews, employee visas, passport renewals, Resident ID Renewals, PASI, Payroll etc.
Maintain and enhance professional knowledge and technical skills by keeping up to date with
new developments and relevant trends;
Undertake any reasonable additional tasks as directed by the Company;
Ensure compliance with all relevant legislation, service standards and contractual obligations;
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LM ERICCSON, Muscat, Oman Jan – May 2006
HR Business Partner
• Building trusted relationships with senior stakeholders and leaders in the business;
• Providing strategic and day-to-day leadership to drive the delivery of the business’ HR plans;
• Using experience, skills and knowledge of the HR industry to make an impact in key areas such as
Change Management, Organisational Design, Employee Engagement and Talent Management;
• Assisting in building strong talent pipelines and managing recruitment up to C-Suite Level;
• Coaching and mentoring junior team members and HR line managers;
• Supporting line managers across the business on organisational structure and design;
As an integral part of the Company I was recruited to handle the CEO’s office and my other responsibilities
included:
RURAL AREAS ELECTRICITY CO. (RAECO), Muscat, Oman Jan – May 2005
HR Consultant
• To provide expert HR advice and guidance to Managers & Department Heads on a range and
employment law related queries on the telephone, face to face and via email;
• To manage projects and individual pieces of work on behalf of Managers such as managing
disciplinary & grievance scenarios, bullying and harassment complaints, recruitment campaigns,
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long term sickness issues, performance management and capability processes, job evaluations
and salary benchmarking;
• To carry out HR audits and advise Department Heads on HR compliance;
• To deliver training on HR related topics;
• To actively engage with employees and recognise new ways to provide additional HR services as
required;
• To undertake other reasonable duties as and when required within the general scope of the job;
OMAN RESOURCES DEVELOPMENT CONSULTANTS (ORDC), Muscat, Oman Jan 2003 – Dec 2005
Consultant – HR, Recruitment & Business Support
ORDC was a Management Consulting Company that provided HR & Consulting Services to Companies in
Oman. My Role of HR Business Partner was an integral part of the client management team whereby I
was responsible for developing effective working relationships, influencing, working on designing &
drafting client proposals, execute Client Recruitment projects, Execute HR projects for various clients and
support the Team with all the help they required in the following areas;
Organization Design
Worked on organization’s mission, vision and objectives;
Job descriptions
Job evaluation
Succession Planning;
Career Development;
HR Transformation
Designed & Set up HR department;
Maintained an up to date framework of policies and procedures that enable the business to
employ, engage, develop and manage its people in accordance with the Company’s values
and within Country’s employment law;
Enabled managers and staff (including new starters) to understand and access these policies
and procedures as appropriate to their roles and responsibilities;
Advised the Management Team on HR trends that affect the business;
Employee Relations
Provided advice, guidance and support to managers and staff in order to effectively manage
the issues of discipline and grievance in accordance with Company values, policies and
procedures;
Ensured that managers understand their roles in these processes and are trained accordingly;
Facilitated regular staff consultation and communication processes;
Developed informal / formal approaches to monitor the ‘pulse’ of the workforce to identify
any barriers to employee engagement;
Tracked and reported on staff retention rates and ensure that exit interviews are conducted;
HR Information Systems
Worked on Employee data;
Developed and maintain the accuracy of data contained therein. Where necessary, enable
managers and staff to input data into the systems;
Provisioned of reports to management;
Maintained payroll and generate salary and other receipts as required;
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Development of HR Function
Contributed to the development of the Company’s people agenda in the Country and globally,
through involvement in design, involvement, implementation, and evaluation of HR program
and HR Strategy;
• Worked on creating opportunities for the hotel that led to increased sales;
• Also led the task of preparing and producing publicity brochures, handouts, leaflets, promotional
videos, photographs, press releases along with organizing hotel social events;
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• Conducted exit interviews with employees leaving the company. Providing them with pertinent and
accurate information, notifying necessary health/insurance providers;
• Processed all salary changes due to merit increases, promotions, bonuses, and pay adjustments. And
ensure that all necessary documents are received; information is entered into computer database and
forwarded to payroll;
• Led all HR operations including recruiting, training, day-to-day supervision, new employee induction,
processing salaries, holidays, sick leave, PASI etc.
• Designed the Company HR Manual & Employee Handbook;
• To finalize HR set up strategy;
• To ensure legal and regulatory compliance for all HR related matters;
• To liaise and follow up with relevant authorities directly or through company PRO for company
registration, visa applications, labour contracts, labour cards, HR related opening etc.
• To identify candidates through multiple channels including but not limited to, existing private pool of
CV’s, internet, website screening, existing business club and social networking memberships;
EDUCATION
MBA in Marketing
University of Mumbai; 2005
Bachelor of Commerce
Indira Gandhi Open University (IGNOU), 2002
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