SANJEEV SRIVASTAVA

Mobile : 949-310-7139 / 949-783-9052

E-Mail: 219.sanjeev@gmail.com, srivastava.sanjeev@yahoo.com

PROFESSIONAL SUMMARY:
 Certified In ITIL V3 Foundation Level For IT Services.
 SAP Certified Application Associate – Order Fulfilment With SAP ERP 6.0
 Having 14 years of industry experience that includes 8 years of SAP SD, LE, WM Solution
implementation in Pharma & Medical Device companies. Experienced Team Lead and Hands-on
innovative consultant. Experience in Project Estimation, Project Delivery onsite-offshore model.
 Good understanding of Business Logic and Flow. Implementation and Production Support
experience of SAP solutions including Business analysis, design, configuration, customizing,
integration, testing, user training and application support. Experience in project management,
project planning, estimation, defect tracking and change requests.
 Expertise in SAP Sales and Distribution(SD), Logistic Execution(LE), Warehouse
Management(WM), Materials Management (MM) module, EDI Interface and involvement in all
aspects of the Implementation process - Business process analysis, System configuration,
Testing, Documentation, End-user training and Production support.
 Functional expertise on SAP Order To Cash(OTC) processes including Consignment stock
Processing, Third party Order processing, Credit card process for authorization/settlement,
Pricing, Shipping process, Third Party Logistics, Interfaces EDI/Idocs, Billing, Returns,
RICEF objects, user exits to meet the client specific requirement. Knowledge of CRM.
 Technical proficient on debugging and user-exits. Good understanding of ABAP codes.
Proven ability to work with business users, technical and functional team, client management
etc. Experience in providing 24x7 Support, maintenances, monitoring, trouble shooting, bug
fixing, and resolving critical cases.
 Configuration and Implementation experience with SAP Sales and Distribution, Logistics
Execution, Warehouse Management module in mapping Order to Cash business.
EMPLOYMENT HISTORY

Wipro Technologies
SAP Lead Consultant (May 2013 onward)
IBM - Global Business Consulting Services
Advisory Consultant ( Sept 2007 to May 2013)
Exide Industries Limited
Associate Manager – Sales (April 2007 to August 2007)
Reliance Industries Limited
Manager - Industrial Sales (August 2005 to March 2007)
Tyco Sanmar Limited
Senior Sales Engineer (Sept 2003 to July 2005)
Advance Valves Pvt Ltd
Asst Business Lead (Jan 2000 to August 2003)
WORK EXPERIENCE
SANJEEV SRIVASTAVA
Mobile : 949-310-7139 / 949-783-9052
E-Mail: 219.sanjeev@gmail.com, srivastava.sanjeev@yahoo.com

Client Allergan
Client is a multi-specialty health care company focused on discovering, developing
and commercializing innovative pharmaceuticals, biologics, medical devices and over-
the-counter consumer products. Engagement with client includes providing,
application development and enhancement services.
Duration April 2014 till present
 Post implementation support includes solving incidents, change request raised
by business users through the ticketing tool as per agreed service level in terms
of response and resolution time to support business needs for competitive and
strategic advantage.
 Applying SAP Order Management, Logistics Execution, Warehouse
Management, Integration knowledge and domain expertise to manage the
deployed SAP Application and interface with external systems.
 Preparing functional specification documents. Helping technical team in
understanding the functional concept in developing new programs. Evaluate
efforts, prioritize developments, review development requests, Unit Tests &
Technical Specifications. Testing on new developments done by the team
members and suggesting for changes if required.
Responsibility
 Mapping new business requirements, doing impact analysis, configuration,
customization, conducting unit and integration testing with business user sign
offs; ensuring movement of changes into the production environment as per
clients change control process.
 Assist users in requirement definition, translating requirements into conceptual
design, mapping “to-be” processes onto configured system. Helping user in
using new programs and knowledge transfer on new business processes.
 Managing team by sharing workload, elaborating scenarios in details for
understanding team members and make sure the deliverables should meet as
per schedules and ensuring customer satisfaction by achieving delivery &
service quality norms. Monitoring Status of all assignments. Presenting the
Order Management Issues, Achievement and Concerns in meetings with
Delivery Manager.

Client Phillips Lighting

Client has three business divisions - Lighting, Consumer Lifestyle, and Healthcare.
Client is the leading manufacturer of lighting products worldwide.
Duration June 2013 till April 2014
 Post live support and resolving the day-to-day SAP related maintenance calls,
Responsibility
solving the service request raised by the end user, Handling and resolving
tickets in the given time period.
SANJEEV SRIVASTAVA
Mobile : 949-310-7139 / 949-783-9052
E-Mail: 219.sanjeev@gmail.com, srivastava.sanjeev@yahoo.com

 Providing solutions to Client/End User on errors based on the severity of the

issues. Resolving SD issues and queries to support day-to-day operations under
a specific Service Level Agreement.
 Prepared Functional Design Document and Helping technical team in
understanding the functional concept in developing new programs. Testing on
new developments done by the team members and suggesting for changes if
required.
 Helping user in using new programs and knowledge transfer on new business
processes. Prepared user training manuals, training the core users and end
users on the system usage.
 Providing inputs for the management reporting and presenting service review
meeting to client. Leading the Sales Team in Incident Management, Change
Request and Tasks.

Client Johnson &Johnson – Pharmaceutical Division, USA

Duration March 2011 To Nov 2012 at US and Nov 2012 to May 2013 at India
Project Atlas is the SAP ECC6.0 instance of Janssen Ortho McNeil (JOM) and it is involved in
distribution and trade of Pharmaceutical products in North America. Sustain system
is related to production of bulk semi-finished products. Intermediates, bulk is sent
to 3rd party or external mfg. system. Atlas has interface with different non-SAP
systems such as web methods, mainframe, MARC, HCS, Vertex, Banks, Paymetric
etc
Designation SAP Order Management Onsite Lead
 As a Onsite Team Lead for SAP SD Support/Enhancement of Atlas & Sustain
project, I was responsible for supporting the Johnson & Johnson North America
SAP Pharma application and various interfaces.
 Worked on various Order Management, Logistics, Billing modules such as
pricing, availability check, credit management, incompletion log, text
determination, outputs, routes determination, listing and exclusion, material
determination, partner determination, EDI, partner profiles, delivery, goods
Responsibility issue, billing, lockbox, paymetric, vertex etc.
 Developed test script for unit testing, created Test Plans and Test Cases and
supported and performed Unit testing, Integration testing and User Acceptance
testing on HP Quality center.
 Involved in Cut-Over activities and Go live activities. Dealt with showstopper
issues as part of Production Support after Go-Live. Conducted end user training
to a group of super users.
 Provided post implementation support and trouble shooting, follow-up on
SANJEEV SRIVASTAVA
Mobile : 949-310-7139 / 949-783-9052
E-Mail: 219.sanjeev@gmail.com, srivastava.sanjeev@yahoo.com

initial user problems and resolving them by making required changes as per the
requirements.
 Provided support to solve the service request raised by the end user by
providing effective solutions within the service level agreements.
 Interacted with clients and cross-functional teams and handled tickets related
to Order Management that were received from users on a day-to day basis.
Handled tickets within the agreed service level agreement.
 Handling the Paymetric Application for Credit Card Order Processing,
Tokenization and settlement. Vertex for tax calculation.
 Taking approvals in Client’s Change Control Board meetings for Change request.
 Mapping requirements for production issues from the business users, doing
impact analysis, configuration, customization, conducting unit and integration
testing with business user sign offs; ensuring movement of changes into the
production environment as per J&J’s Pharma Regulated Compliance process
using Event Tracking System, Docspace for change process.
 Coordinating with Application Development Team for debugging issues, user
exits, function modules, RICEF objects etc.
 Work with business teams, IT teams (functional analyst, application
development, etc.) to identify process improvement opportunities.
 Involved in Returns Automation and Clinical Studies Project – requirement
gathering, application design, coordination with business clients, creating,
executing and reviewing test scenarios, and currently in production support.
 Assigning tasks to Team members & Monitoring Status of all assignments.
Presenting the Order Management Issues, Achievement and Concerns in weekly
Team meetings with Delivery Manager & Project Manager.
 Preparing metrics of Change request and Helpdesk tickets.
 Providing 24x7 support for business critical applications during the month end,
quarter end and new product launch.
 Performed the Due Diligence (presales) activity for the J&J Pharma (Atlas &
Sustain)project by interviewing process ownersand analyzing their business
process mapping in SAP and integration with non-SAP systems. Understanding
the pharma sector manufacturing activities, order management, warehouse &
distribution and proposing the resource requirement.
 Involved in transition and knowledge transfer to the team for the support
activity.

Client Johnson&Johnson –Medical Devices and Diagnostics Division, USA

SANJEEV SRIVASTAVA
Mobile : 949-310-7139 / 949-783-9052
E-Mail: 219.sanjeev@gmail.com, srivastava.sanjeev@yahoo.com

Duration October 2009 To Feb 2011

Project Production Support of US Region Order To Cash.
Designation SAP Order Management Onsite Lead
US Region Order to Cash (OTC) program was planned for implementation of 12
franchises Operating Company in three phases - Deployment 1, 2 & 3. The
Scope
USRegion Order To Cash- Production Support has a team size of 13 members
including 5 On-site and 8 offshore positions.
 Post implementation support and trouble shooting for Order Management and
Logistic Execution of J&J US Region OTC Project, follow-up on initial user
problems and resolving them by making required changes through Defects and
BOA in different Prod Releases.
 Responsible for Order Management Functional Transport changes
 Transport the program changes from Development to Quality and then Quality
to Production after testing the different business scenarios.
 Performing Test Script writing, preparation of the Data Sheets for the Test
Script & execution of the test script as per the guidelines provided in different
Responsibility
phases of testing- Unit/Dry Run, String, OQPQ phases, Post Production
 Creation of test scenarios for unit testing and integration testing for SD business
processes and getting the sign-off after successful completion of testing.
 Handling and managing client’s expectations from the team and individuals
through effective communication between the two.
 Implemented the BMC Remedy ITSM tool for Ticket management for the
support project and streamlined the process which is being used currently.
 Use SDLC methodologies for system maintenance, change management and
documentations during the assignment
 Acquired hands on experience in HP-Quality Centre Tool &Ascendant.

Client Johnson&Johnson - Medical Devices and Diagnostics Division, USA

Duration January 2008 To September 2009
Project Implementation of US Region Order To Cash Project
Designation SAP SD Consultant – Order Management
SANJEEV SRIVASTAVA
Mobile : 949-310-7139 / 949-783-9052
E-Mail: 219.sanjeev@gmail.com, srivastava.sanjeev@yahoo.com

The US Region Order to Cash (OTC) program within Johnson & Johnson Medical
Devices and Diagnostics division (MD&D) is one initiative to standardize and to
harmonize its processes and configure into one system which encompass redesign
Scope
of business process reflecting individual operating companies and its external best
practices. US Region Order to Cash (OTC) program was planned for implementation
of 12 franchises Operating Company in three phases - Deployment 1, 2 & 3.
Currently the project is going through support phase which takes care of D1, D2, D3
Operating Companies.
 Understanding the As-Is Business Process, and To Be Business Process Scenario
 Getting the Knowledge Transfer from Business owners and IBM US Team to
understand the end to end Business Process Scenarios and mapping them into
SAP to suit the Business Requirement
 Performed requirements analysis and writing Functional Specification for the
customization in SAP.
 Configuration and Maintenance of Drop ship, E-Pack, VMI, ModCodes and Cross
Selling functionality for J&J Business.
 Involved in configuration of sales and distribution module involving Pricing,
Responsibility Fees, Promotions, Material Determinationetc.
 Conducted Training for users of the sales and distribution module and resolved
queries and problems at the customer end during go-live phase.
 Performing Test Script writing, preparation of the Data Sheets for the Test
Script & execution of the test script as per the guidelines provided in different
phases of testing- Unit/Dry Run, String, OQPQ phases, Post Production.
 Creation of test scenarios for unit testing, regression testing and integration
testing for SD business processes and getting the sign-off after successful
completion of testing.
 Post Go live activity – to monitor results expected from newly implemented SAP
system by generating reports, and running customized queries.

Project Fast-Trak Implementation Project

Duration September 2007 to December 2007
Designation SAP SD Consultant – Team Member
The project includes implementing SAP ECC 6.0 and Solution manager 4.0 in a
model company involved in manufacturing automobile accessories and industrial
Scope
products. All the major phases and deliverables of real life SAP project such as Blue
printing, Realization, Cutover, Go-Live and post Go-Live support – covered over a
period of 3 months under stringent delivery deadlines.
Responsibility  Understanding the As-Is business process.
 Preparation of Business Process Master List, To-Be documents
SANJEEV SRIVASTAVA
Mobile : 949-310-7139 / 949-783-9052
E-Mail: 219.sanjeev@gmail.com, srivastava.sanjeev@yahoo.com

 Gap analysis
 Preparation of development functional specification.
 Co-ordination with technical team for object development
 System Configuration
 Unit testing and Integration testing
 Test problem resolution.
 Authorization design and co-ordinating with Security team for role build.
 Creation of User Training manual.
 Co-ordinating User Acceptance Test
 Data Migration in Cut Over phase through LSMW programs.
DOMAIN WORK EXPERIENCE
Company: Exide Industries Ltd (Automotive Division), India
Designation: Associate Manager – Sales , Duration : April 2007 to August 2007
Job Profile :-
 Handling sales of Automotive Batteries for new projects of automobile manufacturers.
 Responsibility of share of business in terms of units & values, outstanding collection, quality issues of
customers for all India Region.
 Coordination with R&D for new developments.
 Follow up with factory for samples, test reports, supplies to customers on time.
Company: Reliance Industries Ltd (Petroleum Division), India
Designation: Manager – Industrial Sales , Duration : August 2005 to March 2007
Job Profile :-
 Formulating & implementing strategies and reaching out to the unexplored market segments / customer
groups for business expansion.
 New Customer Registration vis a vis site verification & fulfillment of other statutory compliances as per the
petroleum rules & organization guidelines.
 Negotiating orders and ensuring maximum customer satisfaction by providing pre/post technical assistance
and achieving delivery and quality norms.
 Maintaining relations with clients, generating business from the existing accounts, achieving profitability and
increased sales growth. Advising the customer for best possible commercial benefit.
Company: Tyco Sanmar Limited, India
Designation: Senior Sales Engineer (Industrial Marketing), Duration : Sept 2003 till Aug2005
Job Profile :-
 Building and maintaining business relations with oil refineries, power plants etc to achieve sales turnover.
 Understanding applications and criticality of clients’ needs, convincing clients with technicalities, and focusing
on long term benefits.
 Sizing and Selection of suitable Safety Valve from the given process conditions.
 Techno-commercial discussion with end-users, OEM’s
 Coordination with factory for processing the order / inspection and final delivery.Generating Spares enquiry
from end user and training on Operation & Maintenance

Company: Advance Valves Private Ltd. India

Designation: Asst. Business Lead, Duration : Jan 2000 till Aug 2003
Job Profile :-
SANJEEV SRIVASTAVA
Mobile : 949-310-7139 / 949-783-9052
E-Mail: 219.sanjeev@gmail.com, srivastava.sanjeev@yahoo.com

 Preparing Technical and Commercial Offers, executing the order after negotiations with the client.
 Following up with prospective clients, consultants, EPC’s for new contracts and vendor approval.
 Visiting the power plants, fertilizers, chemical industries in Western and Northern Region.
 Establish strategies for brand building & developing customer relationships to achieve the company’s sales
target.Handling costing and providing technical solutions to end users.

Training
 Attended SAP SD, Logistics Training at IBM
 ABAP for Functional Consultants at IBM.
 Attended training on Pharma and Life Science Process.
 Wipro training on SAP Logistic Execution, Warehouse Management.
Functional Skills:
 SAP Order To Cash, Logistic Execution, Warehouse Management, HPQC, Remedy, ServiceNow, ITSM,
SDLC. (Pricing, Output control, Sales order configuration, Master Data, Copy control, Material
determination, route, listing & exclusion, availability check, VOFM routines for pricing and output control,
delivery & billing configuration, interfaces, idocs, custom enhancements etc)
 Business Analysis, Requirements gathering, Analysis and documentation
 Project Management, Team leading and mentoring

Certifications:
 Certified In ITIL V3 Foundation Level For IT Services.
 SAP Certified Application Associate – Order Fulfilment With SAP ERP 6.0
Education :
 Post Graduate Diploma in Business Administration from SCDL, Pune, India in 2005.
 Bachelor of Engineering, University of Mysore, India in 1999.

Having valid H1B Visa.