Osv V9 Csta

OpenScape Voice V9
Interface Manual: Volume 4, CSTA Interface

e,
Description
A31003-H8090-T103-01-7618
Our Quality and Environmental Management Systems are
implemented according to the requirements of the ISO9001 and
ISO14001 standards and are certified by an external certification
company.
Copyright © Unify Software and Solutions GmbH & Co. KG 01/2016

Mies-van-der-Rohe-Str. 6, 80807 Munich/Germany
All rights reserved.
Reference No.: A31003-H8090-T103-01-7618
The information provided in this document contains merely general descriptions or
characteristics of performance which in case of actual use do not always apply as
described or which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed in
the terms of contract.
Availability and technical specifications are subject to change without notice.
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Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service
names are trademarks or registered trademarks of their respective holders.
unify.com
Contents
Contents
History of Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1 Introduction to this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.1 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.2 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1.3 What’s New in OpenScape Voice V9 V9 / V8R1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.3.1 Fallback to 3PCC Make Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.3.2 One-way speaker call broadcast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.3.3 Parallel - Simultaneous Alerting Model. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.3.4 CSTA change for hold/retrieve functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.3.5 Provide accumulated busy state for MLHGs / MLHG Pilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.3.6 CSTA and OSMO/WebRTC Enhancements for Callback on Busy and No Reply . . . . . . . . . . . . . . . . 15
1.3.7 Centralized Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
1.3.8 Do Not Disturb (DND) with Snooze Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
1.3.9 CSTASM to extend the length of the appSessionID and block Reset of an active session . . . . . . . . . 16
1.3.10 Introduce a noReOffer value to the noReOffer privateData flag to prevent delay in call processing in
certain scenario . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
1.3.11 OpenScape_Voice V8 0 Branding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
1.3.12 Enable modification of CSTA Application Interface Options, with an appropriate warning, when a CSTA
application status is connected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
1.3.13 ODC WE, web client shown no green phone icon to accept the incoming video call when 3 incoming
video calls left no answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
1.3.14 WebClient user cannot leave a callback against another party after not accepting a previous callback
return call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
1.3.15 CSTA-SM need to implement a random number for applicationSessionId and add a check/log entry for
bad appSession records to the audit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
1.3.16 General Corrections and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
1.3.16.1 CSTA over HTTP/SOAP Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
1.3.16.2 Application Interface Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
1.4 References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
1.4.1 External CSTA Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
1.4.2 Unify Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
2 CSTA Service Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2.1 OpenScape Voice CSTA Operational Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2.2 ECMA CSTA Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2.2.1 ECMA-323 Namespace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2.2.2 ECMA-323 Specified Tags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2.3 CSTA Application and OpenScape Voice Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2.3.1 Direct Connect Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2.3.2 CSTA Transport Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.3.2.1 CSTA over TCP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.3.2.2 CSTA over SIP (for SIMPLE uaCSTA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.3.2.3 CSTA over HTTP/SOAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
2.3.3 CSTA over SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2.3.4 QoS DSCP/TOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2.3.5 Application Link Security Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2.3.5.1 CSTA Application White List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
A31003-H8090-T103-01-7618, 01/2016
OpenScape Voice V9, Interface Manual: Volume 4, CSTA Interface, Description 3
Contents
2.3.5.2 Transport Security using IPSec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

2.3.5.3 Transport Security via TLS (not supported) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
2.4 Supported CSTA Services and Events (by Device Type) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.5 Recommended CSTA Device Type Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
2.6 Common CSTA Parameter Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
2.6.1 DeviceID Number and Name Presentation Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
2.6.1.1 CSTA Device Identification Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
2.6.1.2 Global Number Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
2.6.1.3 Device Number (DeN) Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
2.6.1.4 Number and Name Display Including Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
2.6.1.5 Multibyte Support for Name (NM) Field in UTF-8 Encoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
2.6.2 Negative Service Response. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
2.6.3 Dynamic Feature Presentation (using servicesPermitted). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
2.6.3.1 General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
2.6.3.2 Device Type Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
2.6.3.3 Call State Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
2.6.3.4 Situational Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
2.6.3.5 Static Condition Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
2.6.3.6 Service Permitted Usage Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
2.7 OpenScape Voice Feature Interaction with CSTA and ONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
3 Administration and Management Considerations for CSTA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
3.1 Application Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
3.1.1 OpenScape Voice—CSTA over TCP Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
3.1.2 CSTA Application Connectivity to OpenScape Voice V9 Duplex Cluster . . . . . . . . . . . . . . . . . . . . . . 56
3.1.2.1 Co-Located Node Cluster Failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
3.1.2.2 Geographically Separated Node Cluster Failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
3.1.2.3 Effects on CSTA Call Data on Node Failover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
3.1.2.4 Connection Failure due to Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
3.2 Subscriber Management Configuration (OpenScape Voice Assistant) or Expert Mode using CLI . . . . . . . 60
3.2.1 BGL Services Affecting CSTA Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
3.2.2 BGL with Registering or Non-Registering SIP Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
3.2.2.1 Type1 and CSTA over SIP Device Type configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
3.2.3 MLHG Pilot (Group Device / ACD) and Agent BGLs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
3.2.4 One Number Services (ONS) / ONS Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
3.2.5 SIP Multiple Contact Registration and Feature Interaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
3.2.6 Shared Multiple Appearance (Keyset Operation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
3.2.7 Multiple Contacts (SIP Forking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
3.2.8 Global Number Format (GNF) Replacement - RTP Parameter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
3.3 Failure and Restart Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
3.3.1 Simplex OpenScape Voice System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
3.3.2 Duplex OpenScape Voice System (co-located). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
3.3.3 Duplex OpenScape Voice System (geo/network separated) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
3.3.3.1 CSTA Application using Cold Stand-By Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
3.3.3.2 CSTA Application using Hot Stand by Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
3.4 ECMA 354 Application Session Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
3.5 Call Admission Control (CAC) Subscriber Re-routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
3.6 CSTA Application Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
4 OpenScape Voice CSTA Service Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
4.1 Capabilities Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
4.1.1 Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
4.1.1.1 Get CSTA Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
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Contents
4.1.1.2 Get Logical Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

4.1.1.3 Get Switching Function Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
4.1.1.4 Get Physical Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
4.1.1.5 Get Switching Function Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
4.1.1.6 Switching Function Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
4.2 System Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
4.2.1 Registration Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
4.2.1.1 Change System Status Filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
4.2.1.2 System Register . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
4.2.1.3 System Status Register Abort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
4.2.1.4 System Status Register Cancel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
4.2.2 Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
4.2.2.1 Request System Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
4.2.2.2 System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
4.2.2.3 Switching Function Capabilities Changed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
4.2.2.4 Switching Function Device Changed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
4.3 Monitoring Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
4.3.1 Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
4.3.1.1 Change Monitor Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
4.3.1.2 Monitor Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
4.3.1.3 Monitor Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
4.4 Snapshot Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
4.4.1 Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
4.4.1.1 Snapshot Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
4.4.1.2 Snapshot Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
4.4.1.3 Snapshot CallData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
4.4.1.4 Snapshot DeviceData . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
4.5 Application Session Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
4.5.1 Start Application Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
4.5.1.1 Basic Application Session (Monitor Recovery) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
4.5.1.2 Application Session with Application Heartbeat (Fallback Call Distribution) . . . . . . . . . . . . . . . . 104
4.5.2 Stop Application Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
4.5.3 Reset Application Session Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
4.5.4 Application Session Terminated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
4.6 Call Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
4.6.1 Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
4.6.1.1 Accept Call (ONS Subscribers Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
4.6.1.2 Alternate Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
4.6.1.3 Answer Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
4.6.1.4 Call Back Call-Related . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
4.6.1.5 Camp on Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
4.6.1.6 Clear Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
4.6.1.7 Clear Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
4.6.1.8 Conference Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
4.6.1.9 Consultation Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
4.6.1.10 Deflect Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
4.6.1.11 Dial Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
4.6.1.12 Directed Pickup Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
4.6.1.13 Group Pickup Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
4.6.1.14 Hold Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
4.6.1.15 Intrude Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
4.6.1.16 Join Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
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4.6.1.17 Make Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

4.6.1.18 Make Predictive Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
4.6.1.19 Park Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
4.6.1.20 Reconnect Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
4.6.1.21 Retrieve Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
4.6.1.22 Send Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
4.6.1.23 Single Step Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
4.6.1.24 Single Step Transfer Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
4.6.1.25 Transfer Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
4.6.2 Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
4.6.2.1 Bridged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
4.6.2.2 Call Cleared . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
4.6.2.3 Conferenced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
4.6.2.4 Connection Cleared . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
4.6.2.5 Delivered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
4.6.2.6 Dialed Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
4.6.2.7 Diverted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
4.6.2.8 Established . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
4.6.2.9 Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
4.6.2.10 Held . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
4.6.2.11 Network Capabilities Changed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
4.6.2.12 Network Reached . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
4.6.2.13 Offered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
4.6.2.14 Originated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
4.6.2.15 Queued . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
4.6.2.16 Retrieved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
4.6.2.17 Service Initiated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
4.6.2.18 Transferred . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
4.7 Call Associated Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
4.7.1 Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
4.7.1.1 Associate Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
4.7.1.2 Cancel Telephone Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
4.7.1.3 Change Connection Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
4.7.1.4 Generate Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
4.7.1.5 Generate Telephony Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
4.7.1.6 Send User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
4.7.2 Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
4.7.2.1 Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
4.7.2.2 Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
4.7.2.3 Digits Generated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
4.7.2.4 Telephony Tones Generated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
4.7.2.5 Service Completion Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
4.8 Media Attached Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
4.9 Routing Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
4.9.1 Registration Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
4.9.1.1 Route Register . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
4.9.1.2 Route Register Abort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
4.9.1.3 Route Register Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
4.9.2 Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
4.9.2.1 Re-Route (with Loop Prevention) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
4.9.2.2 Route End. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
4.9.2.3 Route Reject. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
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4.9.2.4 Route Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

4.9.2.5 Route Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
4.9.2.6 Route Used (not supported) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
4.10 Physical Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
4.10.1 Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
4.10.1.1 Get Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
4.10.1.2 Get Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
4.10.1.3 Set Message Waiting Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
4.10.1.4 Get Speaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
4.10.1.5 Set Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
4.10.1.6 Set Speaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
4.10.2 Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
4.10.2.1 Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
4.11 Logical Device Feature Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
4.11.1 Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
4.11.1.1 Call Back Non-Call Related . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
4.11.1.2 Cancel Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
4.11.1.3 Get Agent State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
4.11.1.4 Set Agent State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
4.11.1.5 Get Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
4.11.1.6 Set Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
4.11.1.7 Get Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
4.11.1.8 Set Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
4.11.2 Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
4.11.2.1 Agent Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
4.11.2.2 Agent Not Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
4.11.2.3 Agent Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
4.11.2.4 Agent Working After Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
4.11.2.5 Call Back Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
4.11.2.6 Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
4.11.2.7 Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
4.12 Device Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
4.12.1 Events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
4.12.1.1 Back in Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
4.12.1.2 Device Capabilities Changed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
4.12.1.3 Out of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
4.13 I/O Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
4.14 Vendor Specific Extensions Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
4.15 Data Collection Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
4.16 Voice Services and Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
5 Internal Service Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
5.1 Centralized Call Log (CCL) Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
5.1.1 Private Namespace (non-ECMA namespace) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
5.1.2 XML Short Tags Definition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
5.1.3 Centralized Call Log Services and Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
5.1.3.1 CSTA Call Control Event Tracking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
5.1.3.2 Call Log Services Description - Call Log Snapshot (CF ->SF) . . . . . . . . . . . . . . . . . . . . . . . . . . 260
5.1.3.3 Call Log Services Description - Call Log Delete Entry (CF -> SF) . . . . . . . . . . . . . . . . . . . . . . . 262
5.1.3.4 Call Log Event Description - Call Log Event (SF -> CF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
5.1.3.5 Event Flow Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
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Contents
A CSTA Call Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

B OpenScape Voice privateData Schema . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
B.1 OpenScape Voice Private Data Schema - ECMA 323 and ECMA 354 . . . . . . . . . . . . . . . . . . . . . . . . . . 271
B.2 OpenScape Voice Internal Services Schema . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
B.2.1 Centralized Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
C Supported CSTA Services and Events by Device Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
D Number Plan Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
D.1 Configuring BGLs with Private Network Numbers Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
D.1.1 Office Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
D.1.2 Home Directory Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
D.1.3 Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
D.1.4 Dial Plans and Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
D.1.4.1 Direct Routing from Destinations Codes Table to Home DN . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
D.1.4.2 Indirect Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
D.1.5 Number Modification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
D.1.6 Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
E MLHG and CSTA Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
E.1 Basic Hunt Group Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
E.1.1 Hunt Group – Pilot DN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
E.1.2 Hunting and Distribution types (Hunting Algorithms). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
E.1.3 Queuing Attributes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
E.1.3.1 Maximum Queue size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
E.1.3.2 Configured Queue size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
E.1.3.3 Queue Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
E.1.3.4 Overflow Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
E.1.3.5 Maximum Time In Queue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
E.1.3.6 Intercept Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
E.1.3.7 Queue Position Announcement Interval and Queue Position Announcement. . . . . . . . . . . . . . 297
E.1.3.8 Maximum Time In Queue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
E.1.4 Hunting Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
E.1.4.1 No Answer Advance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
E.1.4.2 Auto Make Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
E.1.4.3 Post Call Time (e.g., Wrap-up). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
E.1.4.4 Collect Traffic Measurement Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
E.1.5 Night Service Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
E.1.5.1 Enable Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
E.1.5.2 Night Directory Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
E.1.5.3 Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
E.1.6 Member / Agent Attributes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
E.1.6.1 Subscriber ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
E.1.6.2 Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
E.1.6.3 Queue Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
E.1.6.4 Busy Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
E.1.6.5 Busy Stop Hunt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
E.1.6.6 Can Make Hunt Group Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
E.1.6.7 Can Stop Hunt Group Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
E.1.6.8 Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
E.1.7 Call Admission Control and WAN Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
E.1.7.1 Enable Enhanced Subscriber Rerouting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
E.1.7.2 Enable Basic Subscriber Rerouting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
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E.1.8 Calling Party Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

E.1.9 Manual (Application Controlled) Hunting and Backup Call Distribution (BCD). . . . . . . . . . . . . . . . . . 303
F One Number Service (ONS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
List of Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
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History of Changes
History of Changes
Issue Date Changes

1 Jan 2016 Initial Release for OpenScape Voice V9
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Introduction to this Guide
Scope
1 Introduction to this Guide
1.1 Scope
The OpenScape Voice CSTA Interface Specification defines the CSTA Services
that allow functional integration between any CSTA-enabled application
(computing function) and OpenScape Voice (switching function).
The information in this specification is based on a suite of ECMA CSTA Standards
and Technical Reports (Refer to European Computer Manufacturers Association
(ECMA)). The ECMA CSTA specification provides a comprehensive description
of the architectural and practical issues involved in applying, implementing, and
utilizing CSTA-based CTI applications.
The OpenScape Voice basic CSTA Interface Specification consists of the
following parts:
• PART I - CSTA Service Description is written in a format similar to ECMA

269 and ECMA 354 and defines specific OpenScape Voice CSTA Service
implementation characteristics.
• PART II - CSTA Event Flows are written in a format similar to ECMA TR/82
and describes specifics call flows between a CSTA-enabled application and
the OpenScape Voice. These event flows are provided as examples and are
subject to change without notice to third-party application providers.
• PART III - CSTA Private Data Schema provides the OpenScape Voice V9
Private Data Schema using ECMA-323 and ECMA 354 guidelines.
Unless otherwise stated, supported OpenScape Voice CSTA services are
compliant with the operational requirements described in the ECMA standards
and technical reports listed in Section 1.4, “References”.
1.2 Audience
It is assumed that the reader of this specification has a basic working knowledge
of ECMA CSTA standards and technical reports. The ECMA International web
site provides an excellent CSTA highlights presentation (Refer to European
Computer Manufacturers Association (ECMA))
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What’s New in OpenScape Voice V9 V9 / V8R1
1.3 What’s New in OpenScape Voice V9 V9 / V8R1

The following describes new features for OpenScape Voice V9 V9 and backward
compatibility statement for the CSTA Interface:
1.3.1 Fallback to 3PCC Make Call

The uaCSTA MakeCall Request shall be extended to include the
“Use3PCConError” private data extension to indicate fallback to 3PCC MakeCall
(Section 4.6.1.17, “Make Call”).
OpenStage device and OpenScape Voice V9 shall be enhanced to prompt the
originating user before establishing a CSTA MakeCall based on the auto-answer
configuration on the OpenStage device. If auto-answer is disabled, the phone will
alert and the user must manually answer the call before the call is allowed to
proceed to the b-leg.
The requirement to support 3PCC MakeCall even though the device supports
uaCSTA MakeCall will result in increased media server usage to play ringback
during call establishment. Solution team must plan for additional media server
channels depending on the following factors, BHCA per subscriber, total number
of subscribers. OpenScape Voice V9 Capacity planning tool should be used by
service and planning team to determine the actual media server requirements for
such a deployment with support from Systems Engineering.
1.3.2 One-way speaker call broadcast

A 1-way speaker broadcast call can be invoked via CSTA Make Call or
Consultation Call using the broadcast PAC followed by the Group ID or using the
broadcast PAC alone (in this case the group ID will be collected in-band).
CSTA flow direction is presented in the event connection information. The flow
direction is shown in Originated, Established, Held and Retrieved events.
OSV privateData impacts defined in published privateData schema
• The privateData element "broadcast" is reported in Originated, Established,

Held and Retrieved events for the initiator.
• The privateData element "Intercom" is reported in Established event for the

receivers
• The private tag "broadcast" and the existing private tag "Intercom" shall be
reported in the Snapshot Device response and Snapshot Call response for
the initiator and the receivers accordingly.
Impacts on services permitted:
• Transfer Call, Single Step Transfer and Conference Call services are not
allowed on 1-way speaker broadcast calls
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• Deflect Call service is not allowed on one-way speaker broadcast call
• Consultation and Hold service are allowed on one-way speaker broadcast

call
• It's possible to invoke a 3rd call leg after consultation from a 1-way speaker
broadcast call. In this case the 1-way speaker broadcast call can be isolated
(on hold) with no services until the third call leg is released.
• Alternate and Reconnect services are allowed during consultation from a 1-

way speaker broadcast call
• If a device involved in a 1-way speaker broadcast call receives a second

inbound call then Accept Call and Answer Call services are allowed on the
inbound call
Refer to the following regarding the events reported and the CSTA services
permitted on 1-way speaker broadcast calls:.
• The following service is required for 1-way speaker broadcast calls:
– Section 4.6.1.17, “Make Call”
• The following services are allowed on 1-way speaker broadcast calls:
– Section 4.6.1.9, “Consultation Call”
– Section 4.6.1.14, “Hold Call”
– Section 4.6.1.2, “Alternate Call”
– Section 4.6.1.20, “Reconnect Call”
• The following services are not allowed on 1-way speaker broadcast calls:
– Section 4.6.1.10, “Deflect Call”
– Section 4.6.1.25, “Transfer Call”
– Section 4.6.1.24, “Single Step Transfer Call”
– Section 4.6.1.23, “Single Step Conference Call”
• A new privateData tag “Broadcast” is reported for the initiator in the

following events:
– Section 4.6.2.14, “Originated”
– Section 4.6.2.8, “Established”
– Section 4.6.2.10, “Held”
– Section 4.6.2.16, “Retrieved”
• The privateData tag “Intercom” is reported in the following event for the
receivers:
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– Section 4.6.2.8, “Established”
1.3.3 Parallel - Simultaneous Alerting Model

This enhancement addresses limitations of the current OpenScape Voice Parallel
hunting method which only allows a hunt group member to belong to 1 Parallel
Hunt Group and not be a member of a Call Pickup Group. (Refer to the: CSTA
Interface Specification Part II - CSTA Event Flow.)
1.3.4 CSTA change for hold/retrieve functionality

CSTA Interface option "Enable Consultation Call for Connections on Hold" can be
set to extend the initial state requirement for Consultation Call defined in ECMA
269 to include connections on "Hold" (Refer to: Section 2.6.3.4, “Situational
Considerations”)
For applications that have the “Enable Consultation Call for Connections on Hold"
option enabled, the servicesPermitted parameter includes "Consultation Call"
and is sent in:
• All events where there is one call presently on hold.
• SnapShot request responses events where there is one call presently on

hold.
When the interface option is disabled, then there is no change in the presentation
of the Events currently presented for a connections in the "Hold" state.
1.3.5 Provide accumulated busy state for MLHGs /

MLHG Pilot
OSV CSTA provides an "All Members Busy (AMB)" notification using a special
Queued Event presented on monitored Hunt Group pilot.
For backward compatibility, the CSTA interface option "Enable All Members Busy
Notification" has been created. The default for this option is "False" and must be
enabled before OSV will send the special AMB Queued Event.
The AMB Queued Event is not associated with an actual inbound call and is
reported independently from other inbound call Queued Events. The AMB
notification Queued Event is only used to inform the application (e.g., OS UC)
monitoring the Hunt Group pilot that all members are currently busy on a call and/
or not available for calls (i.e., Hunt Make Busy is active).
If enabled, OSV shall send the AMB notification:
• When there is an active monitored on the Hunt Group pilot and all members
are Busy on a Call or Hunt Make Busy is active.
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• After a monitor is started on a Hunt Group where all members are currently
Busy on a Call or Hunt Make Busy is active.
• After an AMB event has been sent OSV shall send a Clear Connection Event
when at least one member becomes available and no other calls are currently
in queue.
See QueuedEvent and Snapshot Device Response for xml example of AMB.
1.3.6 CSTA and OSMO/WebRTC Enhancements for

Callback on Busy and No Reply
The following CallBack capabilities have been introduced:
• OSMO-enabled client invocation CSTA CallBack service when call is

originated from client. This was previously blocked by Call Completion
Service (CCS).
• Extend OSMO auto-pilot routing to support CallBack Recall by sending the

setup first to the Client and then Desk Phone. No other OSMO devices will be
selected for CallBack Recall.
See CSTA Interface Specification PART II for event flow example.
• Introduce the CSTA Get CallBack service and response to enable client to
display a list of pending callback targets. Client should provide option to
cancel callbacks.
1.3.7 Centralized Call Log

OSV has introduced a new internal CSTA service process.
The first application to use the internal service is Centralized Call Log. This
feature is designed to enable WebRTC enabled clients, like Ansible Connector
Client to retrieve call log data directly from the switching function.
While the Call Log services and events use the CSTA transport layer they are
defined in their own namespace outside of ECMA 323. New Call Log schema has
been defined.
A Bulk Monitor Start service is introduce to enable the new process to implicitly
start all monitors for either ONS-enabled or WebRTC/OSMO-enabled
subscribers. The MonitorCrossRefID in CSTA events is presented as the
subscriber's serviceID.
Call Log services and events are supported on CSTA over TCP and CSTA over
SIP interfaces.
The Call Log Services:
• Call Log Snapshot - CF requests SF to all available call log data for specific
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• Call Log Delete Entry - CF request SF to delete one or more call log entries
The Call Log Event:
• Call Log Event - SF send to CF to update call log information. This can be all
call log entries (after Call Log Snapshot) or single entry in real time.
1.3.8 Do Not Disturb (DND) with Snooze Option

CSTA services and events listed below have been enhanced to enable the Do Not
Disturb feature with a snooze duration capability to support the WebRTC client
Snooze Notification feature from the OpenScape Voice platform:
• Set Do Not Disturb Service - Enables client to set DND with a snooze timer.
When the snooze timer expires the DND feature is set to not active and DND
event is sent.
• Get Do Not Disturb Response - Enables client to discover remaining snooze

time, if any.
• Do Not Disturb Event - Informs all connected clients that the DND feature is
active and if it has a snooze duration
1.3.9 CSTASM to extend the length of the

appSessionID and block Reset of an active session
The applicationSessionID parameter length has been changed from 4 to 9
characters. In addition CSTA SM has added a check to block an application from
"stealing" an applicationSessionID if it is in connected state.
1.3.10 Introduce a noReOffer value to the noReOffer

privateData flag to prevent delay in call processing in
certain scenario
Accept Call and Deflect Call service has been enhanced to prevent cases were
call was unintendedly delayed. With this enhancement when a call fails:
• If the noReOffer string is <null> OSV will not long set the Offered Timer but
immediately treat the call as Accepted.
• If the noReOffer string is "Retry" then OSV will reset the Offer Timer and allow
the application to try to Accept or Deflect the call before OSV implicitly
Accepts the call and proceeds.
Refer to CSTA I/F PART III - ONS (INTERNAL).
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1.3.11 OpenScape_Voice V8 0 Branding

CSTA Get Switching Function Capabilities Response manufactureName change
to "Unify".
1.3.12 Enable modification of CSTA Application

Interface Options, with an appropriate warning, when
a CSTA application status is connected
Administration: This CQ is associated with FRNs 6636, 6451, 6453, 7570 and
7626 V7R1 which required that application not be connected in order to change
application's interface option. This restriction has been removed.
1.3.13 ODC WE, web client shown no green phone

icon to accept the incoming video call when 3
incoming video calls left no answer
Currently if there is an existing alerting call is on a device and another call arrives
and is also alerting then CSTA SM shall present "Answer Call" for subsequent
calls alerting on the same device.
The behavior of the ODC WE Client is different than the OpenStage or OptiPoint
phones that do not permit simultaneous multiple alerting connections. OpenStage
does support a configuration that allow a "2nd Alerting" call, however the phone
does not currently support 3PCC answer call on second call leg.
1.3.14 WebClient user cannot leave a callback against

another party after not accepting a previous callback
return call
Prior to this change a CSTA Clear Connection request invoked on a Callback -
Recall connection was not cancelling the original callback request. This was not
consistent with the behavior when the same call was rejected from the phone.
This change provides CSTA parity with the phone behavior.
---Background--- CQ00227978 V7 - Was implemented to handle a CSTA Clear
Connection request on any alerting connection as a reject (e.g., SIP 603
Declined).
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1.3.15 CSTA-SM need to implement a random number

for applicationSessionId and add a check/log entry
for bad appSession records to the audit
Ensures unique session ID.
1.3.16 General Corrections and Updates
1.3.16.1 CSTA over HTTP/SOAP Interface
The limitation that only one connection is supported over CSTA over HTTP/SOAP
has been removed from section 2.4.3.3.
No HTTPS support limitation has been added from section 2.4.3.3.
1.3.16.2 Application Interface Management
Added section (3.6) that describes CSTA application interface management.
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References
1.4 References
1.4.1 External CSTA Documentation

Unless stated otherwise, supported OpenScape Voice CSTA services are
compliant with the operational requirements described in the ECMA standards
and technical reports listed here.
1. European Computer Manufacturers Association (ECMA)

Computer Supported Telecommunications Applications (CSTA)
http://www.ecma-international.org/activities/Communications/TG11/cstaIII.htm
2. ECMA-269
Services for Computer Supported Telecommunications Applications (CSTA)
Phase III, 7th edition (December 2006)
http://www.ecma-international.org/publications/standards/Ecma-269.htm
3. ECMA 354
Application Session Service
First edition / June 2004.
4. ECMA TR/82
Scenarios for Computer Supported Telecommunication Applications (CSTA)
Phase III, 2nd edition June 2009
http://www.ecma-international.org/publications/techreports/E-TR-082.htm
5. ECMA-323
XML Protocol for Computer Supported Telecommunications Applications
(CSTA) Phase III
4th edition (December 2006)
6. ECMA TR/72
Glossary of definitions and terminology for Computer Supported
Telecommunications Applica¬tions (CSTA) Phase III
3rd edition (June 2000)
7. ECMA TR/87
Using CSTA for SIP Phone User Agents (uaCSTA)
1st Edition / June 2004
8. ECMA 348
Web Services Description Language (WSDL) for CSTA Phase III
3rd. Edition
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References
1.4.2 Unify Documentation

• OpenScape Voice Security Checklist
See eDoku for latest version.
• OpenScape Voice SIP Interface Manuals

• OpenScape Voice Feature Interaction Matrix (FIM)

• Configuration Guide SIP Phones and Clients for CSTA

Contact GVS for latest version.
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CSTA Service Overview
OpenScape Voice CSTA Operational Model
2 CSTA Service Overview
2.1 OpenScape Voice CSTA Operational Model

OpenScape Voice native CSTA interface is conformant ECMA-269 switching
function CSTA service boundary.
OpenScape Voice functions in a limited fashion as a computing function.
OpenScape Voice augments its native CSTA interface services with a non-
conformant version of ECMA TR/87 SIP User Agent CSTA supported by the Unify
OpenStage phone family.
2.2 ECMA CSTA Compliance Statement

Unless otherwise stated, OpenScape Voice CSTA services are compliant with the
operational requirements described in the ECMA standards and technical reports
listed in Section 1.4, “References”. This specification defines the details regarding
specific support by OpenScape Voice.
2.2.1 ECMA-323 Namespace

OpenScape Voice supports ECMA-323 (Edition 4) Namespace and ECMA-269
(Edition 7).
2.2.2 ECMA-323 Specified Tags

The OpenScape Voice-internal CSTA XML encoder/decoder implements a
portion of the ECMA-323 Edition 4 CSTA protocol as described in Chapter 4,
“OpenScape Voice CSTA Service Description”.
The OpenScape Voice XML schemas are defined in Appendix B, “OpenScape
Voice privateData Schema”.
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CSTA Application and OpenScape Voice Configurations
2.3 CSTA Application and OpenScape Voice Configurations

CSTA services are delivered to applications in one of two connectivity
configurations. The figure below illustrates the two connectivity configurations
supported by the OpenScape Voice CSTA interface:
• Application Direct Connect (Applications A and B).
• Application Platform, such as OpenScape UC Server (Applications C and D)

OpenScape Voice is able to support up to 256 simultaneous CSTA interfaces
over TCP on 10/100mb Ethernet LAN protocol. Both application connectivity
models are supported simultaneously. Applications are responsible for
coordinating call control functions when the single device is monitored and
controlled by multiple applications.
2.3.1 Direct Connect Configurations

In this connectivity configuration, applications establish the TCP connections and
use the native OpenScape Voice CSTA interface directly. OpenScape Voice
supports both direct and application platform connectivity models simultaneously.
The direct connection interface is the application interface described in this
specification.
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2.3.2 CSTA Transport Considerations
2.3.2.1 CSTA over TCP
The OpenScape Voice CSTA TCP interface conforms to ECMA-323 – Appendix

G – TCP without SOAP G.2 format.
The CSTA TCP IP address is provisioned in OpenScape Voice as described in
Section 3.1, “Application Connectivity” and is known by the application by
configuration or discovery using DNS SRV record.
Each CSTA application is responsible to establish CSTA connections on the
provisioned TCP IP address.
The CSTA over TCP transport type requires a four-byte Invoke ID used by
OpenScape Voice and application to correlate CSTA service request with
response messages. The Invoke ID is provided in the TCP message body that
precedes the XML instance message as illustrated in the following figure. The
invoke ID is encoded as four ASCII numerical characters. A new Invoke ID is
created in a CSTA service request message and is repeated in the corresponding
service (positive or fault) response message. The value of “9999” is used for
CSTA events.
0 1 2 3 4 5 6 7 8
0 0 Length Invoke ID XML message body
2.3.2.2 CSTA over SIP (for SIMPLE uaCSTA)
CSTA allows a Computing Function to invoke services on certain resources,

typically a communications device as identified by a Directory Number (DN) or
similar. A Switching Function executes these services and sends responses back
to the Computing Function. A Switching Function can also send events reflecting
changes of state of resources to the Computing Function at any time, based on a
subscription by the Computing Function.
The uaCSTA interface specified in this document is designed to fit into a
landscape where there are multiple Computing Functions, some residing in
centralized applications and others residing on uaCSTA-enabled SIP clients such
as phones or soft clients. Furthermore there is a Switching Function at the B2BUA
and additional Switching Functions at uaCSTA-enabled SIP clients.
In a traditional CSTA environment, where uaCSTA is not involved, a Computing
Function on a centralized application invokes services on and receives events
from the Switching Function on the B2BUA (right hand side only of Figure 1 –
Functional landscape with uaCSTA). The blue arrow represents CSTA
communication for this purpose, where the single arrow-head indicates the
direction of service requests and the double arrow-head indicates the direction of
service responses and events.
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In a uaCSTA environment in which a SIP client provides a Switching Function,

certain CSTA services that are hard or impossible to execute at the Switching
Function within the B2BUA are delegated by the B2BUA to the Switching
Function in the SIP client. Examples are Make Call, Hold Call, Send Digits, Set
Volume and Set Mute. Here the left hand side of the figure comes into play. The
blue arrow represents CSTA communication for this purpose (uaCSTA), where
the arrow-heads indicate service requests to the SIP client and services
responses from the SIP client. This version of this document does not specify any
events generated by the Switching Function in the SIP client.
Thus certain service requests from a Computing Function in a centralized
application will be relayed by the B2BUA to the Switching Function in the SIP
client, and responses will be sent in the reverse direction. Events will be sent by
the Switching Function in the B2BUA to the Computing Function in the
application, since the B2BUA will be able to see any resource state changes
arising from actions at the Switching Function in the SIP client (e.g., it will see if
a SIP call is established).
In a uaCSTA environment in which a SIP client provides a Computing Function,
the SIP client is able to invoke certain CSTA services at the Switching Function
in the B2BUA. In this version of this document, these are limited to getting and
modifying B2BUA settings for call forwarding and DND for the user of the device
concerned. When these resources change (e.g., by service request from a
Computing Function on a SIP client, by service request from a central application,
or by local action at the B2BUA), events will be sent to all interested Computing
Functions, including that on the device concerned as well as any central
application. The impact of this on the uaCSTA interface is shown by the red arrow
on the left hand side of the figure. The red arrow represents CSTA communication
for this purpose (uaCSTA), where the single arrow-head indicates the direction of
service requests and the double arrow-head indicates the direction of service
responses and events. Likewise the red arrow on the right hand side of the figure
represents events to the central application arising from service requests by the
SIP client.
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Figure 2 Simple usCSTA B2BUA functionality<
OpenScape Voice supports a limited User Agent CSTA (uaCSTA) interface with
OpenStage phones. The interface is based upon the uaCSTA environment where
OpenScape Voice is a back-to-back user agent fronting CSTA applications and
using uaCSTA to communicate to Unify SIP phones on the back-end. The
OpenScape Voice and OpenStage implementation is follows the uaCSTA
landscape described in ECMA TR/87 and illustrated below.
CSTA does not use uaCSTA when multiple contacts are registered.
Refer to Section 2.4, “Supported CSTA Services and Events (by Device Type)”
for a list of uaCSTA services supported by OpenScape Voice.
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Figure 3 Simple uaCSTA connectivity
The uaCSTA is transported with SIP messages, but not within a specific SIP call
dialog. This allows uaCSTA requests to be sent to the phone even if the phone is
not currently involved in a call. CSTA over SIP transport is defined an internal
OSCAR SIP User Agent specification.
OpenStage phones currently support CSTA over SIP for SIMPLE uaCSTA.
2.3.2.3 CSTA over HTTP/SOAP
CSTA over HTTP/SOAP based on ECMA 348 (edition 3) is supported.
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Multiple CSTA applications can be served by a single OSV as long as each CSTA
application uses a unique IP address for its CSTA link (for either HTTP/SOAP or
TCP).
Note: ECMA 348 WSDL files reference ECMA 269 and 323 editions that are later
than those supported by OpenScape Voice defined in section 2.2 of this
specification.
Note: Currently OpenScape Voice does not support an HTTPS/SOAP interface.
2.3.3 CSTA over SIP

Refer to CSTA Interface Specification PART V (internal documentation).
2.3.4 QoS DSCP/TOS

QoS DSCP tagging of outbound CSTA packets is controlled by two RTP
parameters defined in Table 1:
Parameter Description Type Default

Value
Srx/IpPacketPriority/DSCPTOS/CSTA/Type Quality of Service (QoS) value for CSTA Signaling. string DSCP
This parameter determines if the value in Srx/
IpPacketPriority/DSCPTOS/CSTA/Value is
expressed as Differentiated Services Code Point
(DSCP) or as Type of Service (TOS)
Srx/IpPacketPriority/DSCPTOS/CSTA/Value Quality of Service (QoS) value for CSTA Signaling. integer 26
This parameter allows the setting of traffic class
value (DSCP) or Type of Service value (TOS).
Table 1 QoS DSCP/TOS

The acceptable integer values for Srx/IpPacketPriority/DSCPTOS/CSTA/Value
RTP parameter are shown in Table 2.
Decimal DSCP DSCP Class Precedence Forwarding Type

Integer Values Level
10 1 Low AF11
12 1 Medium AF12
14 1 High AF13
18 2 Low AF21
20 2 Medium AF22
Table 2 Integer Values for Srx/IpPacketPriority/DSCPTOS/CSTA/Value
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Decimal DSCP DSCP Class Precedence Forwarding Type

Integer Values Level
22 2 High AF23
26 (default) 3 Low AF31
28 3 Medium AF32
30 3 High AF33
34 4 Low AF41
36 4 Medium AF42
38 4 High AF43
40 5 - Express
Forwarding
46 Expedited - EF PHB
(Expedited
Forwarding)
0 Default PHB Default Best Effort
Table 2 Integer Values for Srx/IpPacketPriority/DSCPTOS/CSTA/Value
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2.3.5 Application Link Security Considerations
2.3.5.1 CSTA Application White List
Access to OpenScape Voice CSTA services is secured by configuring valid and

trusted server IP address table (that is, a “white list” of valid IP addresses). The
CSTA Signaling Manager does not accept connections from IP addresses not
configured in this list.
OpenScape Voice Element Management Command Line Interface (CLI) provides
details on configuring denial of service options.
2.3.5.2 Transport Security using IPSec
IPSec is used to implement secure network layer connections between

OpenScape Voice and CSTA Applications. Data transmitted over IPSec
connections is subject to integrity and authentication checks and is encrypted to
prevent eavesdropping. IPSec connections consist of two portions - a security
policy that defines the level of security required on a subnet, host, port or protocol
basis, and a security association that describes the algorithms and keys used to
authenticate and encrypt data transmitted over the connection.
IPSec functionality is integrated into the network stacks of most operating
systems. Utilities are provided for administration of IPSec related policies and
associations. Key exchange is usually configured using the Internet Key
Exchange (IKE) mechanism. An IKE daemon process, provided as part of IPSec
system functionality, manages IKE exchanges and the corresponding setup of
IPSec associations.
OpenScape Voice Element Management Command Line Interface (CLI) provides
details on configuring IPSec Profile Management.
2.3.5.3 Transport Security via TLS (not supported)
TLS is not currently supported for CSTA TCP connections.
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Supported CSTA Services and Events (by Device Type)
2.4 Supported CSTA Services and Events (by Device Type)

OpenScape Voice supports three (3) CSTA device type categories:
• Normal: for any non-Unify SIP device
• Type 1
• CSTA over SIP

Table 3 illustrates the recommended CSTA device type for SIP phones and
clients.
Unify Phones and Clients Others

OpenScape
OpenScape
Desktop
CSTA Device Type OptiPoint OpenStage Desktop
Client
410 and 20, 40, 60, Client with Any
Personal or
420 and 80 SIP
OptiClient
Provider
130
Normal X
Type 11 X X X
CSTA over SIP X
Table 3 Recommended CSTA Device Type for SIP Phones and Clients
1 Subscribers that do not have a physical registering device can still use CSTA and One Number
Service (ONS Inbound and Outbound). In this case, it is recommended that Type 1 be provisioned.
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Recommended CSTA Device Type Settings
2.5 Recommended CSTA Device Type Settings

Certain CSTA call and device control services are supported (X) by each CSTA
device type. Table 4 illustrates the CSTA call and device control services
supported by each CSTA device type.
Refer to Appendix C, “Supported CSTA Services and Events by Device Type” for
a complete list of services and events supported by device type.
Single Step Transfer Call
Physical Device Caps

e.g., Volume, Mute
Clear Connection
Consultation Call
Conference Call
Generate Digits
Reconnect Call
CSTA Device Type
Alternate Call
Retrieve Call
Transfer Call
Answer Call
Accept Call
Deflect Call
Make Call
Hold Call
Normal X X X X X X1 X X X2 X
Type 13 X X X X X X X X X X X X X X
CSTA over SIP X X X X X X X X X X X X X X X
Table 4 CSTA Call and Device Control Services Supported by CSTA Device
Types
1 If a call is placed on hold by the phone, then CSTA retrieve call will work only with Unify phones.
2 Auto-origination (hands-free) is not supported. This means that the calling device must go off-
hook manually.
3 Subscribers that do not have a physical registering device can still use CSTA and One Number
Service (ONS Inbound and Outbound). In this case, it is recommended that Type 1 be
provisioned.
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Common CSTA Parameter Considerations
2.6 Common CSTA Parameter Considerations

This section defines the CSTA service, service response and event parameters
supported by OpenScape Voice. As a general rule the conditional and optional
parameters are only listed if they are supported by OpenScape Voice. The
comment field provides specific usage information as it relates to OpenScape
Voice. In most case this information is the same as ECMA-269.
The section references listed below apply to all OpenScape Voice CSTA services
and events. These sections provide important details on specific parameter
contents, formatting.
• Supported Event Cause Codes are defined in each CSTA event subsection
description within Section 4, “OpenScape Voice CSTA Service Description”.
• Supported Device ID Formats are described in Section 2.6.1, “DeviceID

Number and Name Presentation Conventions”.
• Supported Negative Service Response Codes are described in Section

2.6.2, “Negative Service Response”.
• Supported Services Permitted capabilities are described in Section 2.6.3,

“Dynamic Feature Presentation (using servicesPermitted)”.
OpenScape Voice-specific support of CSTA Services is defined in the following
sections. Services and events not listed are not supported.
2.6.1 DeviceID Number and Name Presentation

Conventions
2.6.1.1 CSTA Device Identification Number
OpenScape Voice encodes the device identifiers (DeviceID) as described in the

following sections.
OpenScape Voice supports the deviceID formats listed in the table below.
DeviceID encoding the device identifiers (DeviceID) as described in the following
subsections.
Device ID Format Supported

Dialable Digits (DD) Y
Switching Function Representation (SFR) Y
Device Number Y
URI N
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Dialable Digits (DD)

The DD format is used by an application in service requests to provide a
sequence of dialing characters that is, used to reach a device. OpenScape Voice
also uses the DD format in service responses and events and provides the
following options:
OpenScape Voice supports the following options for the DD format:
• Supports characters “0” – “9”; characters “*”, “#” and “+”. The comma is
supported, but only for the Generate Digits service.
• Permits visual formatting characters such as space, “(“, “)” and “-“from the
application. However, visualization formatting characters are ignored and
removed by OpenScape Voice signaling manager and not repeated in any
service response or events.
• International number format (with leading plus “+”) is supported by

OpenScape Voice as a dialable number format. The presentation of
international number format without visual formatting characters is also
referred to as Global number format (GNF).
• OpenScape Voice may send DD format in CSTA responses and events when
no other deviceID information is available, such as, Name, Display Number
or OND.
Note: One Number Service Device (OND) is internal to Unify and is used over
the CSTA interface between OpenScape Voice and OpenScape UC
Application (refer to Appendix F, “One Number Service (ONS)” for further
details).
Examples of DD Formatted DeviceIDs:

• 22343 – a sequence of characters that can be dialed to reach a station. This
maybe a fully qualified private network number.
• +1 (123) 555-1212 – a sequence of characters representing an international

number (with visual separators)
• 914084922343 – a sequence of characters that includes an access (exit)

code to reach an external device
• +15613221234 - a sequence of characters representing a global or

international number format.
Switching Function Representation (SFR)

SFR format is a sequence of characters that is, used to reference a device
including a directory number, name, and other value added specified addressing
attributes supported by OpenScape Voice.
This SFR format may be used in service requests, service responses, and
events.
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Switching Function Representation (SFR) may be provided when name and

number information is provided. OpenScape Voice conforms to SFR format as
defined in section 10.1.2 of ECMA-269.
The SFR deviceID is identified by a leading “N” and has the following format:
N<DN/PE>NM;tag=value;tag=value
Table 5 identifies the supported and not supported SFR fields and tags:
Field Name Supported Options

Directory Number Y Digits “0” through “9”, “*”. “#”, “+” and readability
(DN) characters: “-“, “(“, “)”. All other characters shall be
ignored. Refer to the Examples of DD Formatted
DeviceIDs:.
A leading “+” indicates international or global number
format
Fully qualified private numbers are also supported with
proper provisioning. Refer to Appendix D.
Examples of DN formatted deviceIDs:
• 22343 - a sequence of characters representing a
fully qualified private network number (PNP) or
extension that can be dialed to reach an internal or
on-net subscriber device.
• +1 (123) 555-1212 - a sequence of characters
representing an international number (with visual
separators)
• 914084922343 - a sequence of characters that
includes an access (exit) code to reach an external
device
• +15613221234 - a sequence of characters
representing a global or international number
format.
• ABC1 – used to for Park to Server. The display
name “Park Slot” is included along with the
displayNumber (see below) that contains the
parking space
Physical Element N Service request with this field will be rejected.
(PE)
Extension String (/)
Table 5 SFR Fields and Tags
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Name String (NM) Y • The NM field begins with a sequence of characters
that represents the name of the person associated
with the Directory Number. OpenScape Voice only
supports calling party name presentation. This field
is provided by OpenScape Voice when available.
• OpenScape Voice supports multibyte characters
primarily for the Chinese market. See Section
2.6.1.5, “Multibyte Support for Name (NM) Field in
UTF-8 Encoding”.
• ; (semicolon) is the separator character that
precedes a tag name.
• tag is the specified name of the Name String tag
(Tags supported by OpenScape Voice are defined
in Table 6).
• =value is the assigned value of the tag. Depending
upon the tag, this portion may be omitted.
Tag and value pairs are repeated in the NM as
necessary.
OpenScape Voice assumes that if an application does
not use a specific tag that it simply ignores it without
consequence.
Table 5 SFR Fields and Tags
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The following Name String tags are supported by OpenScape Voice. OpenScape
Voice ignores any unsupported tag.

displayNumber Y Indicates an optimal dialable form of the Directory
Number (e.g. extension number, public number with
route access code, etc.). This notation is typically a
dialable and displayable number used in call
information displays and call logs.
OpenScape Voice does not provide the
displayNumber parameter for deviceIDs portion of a
connectionID.
The Phone and CSTA number display information
should be synchronized. The following rules apply:
• If display information is provided to the phone, the
CSTA display information must match the display of
the phone.
• If display information has not been provided to the
phone, CSTA attempts to provide display
information using number modification API when
privacy restrictions are not applicable to the party
being displayed.
One example of this situation is for Inter-BG call from
A to B, where party A does not subscribe to number
presentation and B does not have privacy set for Inter-
BG calls. In this case, A’s phone shows dialed digits,
not a modified number. The CSTA Originated event
also reflects the dialed digits. However, in the CSTA
Delivered event and beyond, the SFR format
displayNumber for the called party is the modified
number analysis.
Refer to OpenScape Voice Assistant – Display
Number section for details on provisioning of the
number definition table.
Note: If the device number (DN) field is ABC1, then the

display number is set to the current parking space
number.
Table 6 Supported SFR Tags (Seite 1 von 2)
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ond Y Indicates the sequence of dialable characters used to
reach a One Number Service Device (OND)
associated with the user’s ONS-published number
(represented in the Directory Number field). For ONS
DeviceIDs, the OND represents the actual device used
by the ONS user (and shall be a private number),
whereby the Directory Number field represents the
user’s published number, which is the number
exposed to its call partners. The OND is supported in
the same formats as the Directory Number field.
Note: OND is internal to Unify and is used over the

CSTA interface between OpenScape Voice and
OpenScape UC Application (refer to Appendix F, “One
Number Service (ONS)” for further details).
exclude Y The exclude tag was implemented for a specific

Microsoft Office Communicator (MOC) implementation
for multiple contacts.
If the tag value is moc (exclude=moc) in the Make Call
or Answer call service then OpenScape Voice shall not
be considered the registered MOC as an associated
device for the Make Call or Answer Call request.
keyID Y The keyID tag appears in connectionIDs where shared
keyset lines are in use. The keyID tag contains the
deviceID of a device currently using an appearance of
the primary DN. The keyID tag ensures that
connectionIDs are unique during conference (bridge)
and transfers.
uid Y The uid tag appears in the connectionID when the
calling or called device is external to OSV. The uid tag
ensures that connectionIDs are unique during
conference (bridge) and transfers.
noa Y The noa tag is presented if the presented deviceID has
failed to produce an FQN. The value of noa in this case
is “nk”.
Table 6 Supported SFR Tags (Seite 2 von 2)
Examples of SFR formatted deviceIDs:
N<+1(408)492-2343>John
Smith;ond=+14085551212;displayNumber=22343
N<+1(408)492-2343>;ond=+14085551212;displayNumber=22343
N<+1(408)492-2343>;prNum
N<+1(408)492-2343>;appCallbackID=+1(408)492-
2000;appCallbackName=Accounting Dept
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2.6.1.2 Global Number Format
• Global Number Format (GNF) supports both the DD and SFR (DN) device ID
formats.
• GNF is identified by a leading plus (“+”) and not other formatting characters.
• GNF impacts all supported services, service responses and events.
• Applications service requests using GNF deviceID format are identified

internally within OpenScape Voice as international numbers. If GNF deviceID
format is not used by the applications the provided number is treated as an
“unknown” type within OpenScape Voice. Unknown numbers are assumed to
be dialable for the purposes of routing or the service ID of an internal
subscriber or subscriber extension.
• OpenScape Voice supports GNF format in non-call-related services.
2.6.1.3 Device Number (DeN) Format
The provisioning Endpoint page in CLI and OpenScape Voice V9 Assistant

present the CSTA NID deviceID.
The NID shall be presented in the Device Number (DeN) format. The DeN format
is a non-dialable 4-byte integer value. OpenScape Voice V9 uses the most
significant byte to identify the device type and the least significant 3-bytes for the
device number. The device number shall be based on the least significant 3-bytes
of the existing internal endpoint identifier (EPID) assigned in the endpoint
database record. The internal EPID is updated by one each time an endpoint
device is added to the system.
Note: EPID values are not re-used when an endpoint is deleted.
MSB 1 byte LSB 3 bytes

Device Type Indicator DeN DeN DeN
Table 7 Device Number (DeN) Format

The Network Interface Device (NID) type and Device Number ranges supported
by OpenScape Voice V9 are shown in Table 8.
Device Type Device Type Internal EPID Range Device Number

Mask (MSB) Display Range
Network Interface Hex: 08000000 Hex: 000001 - FFFFFF Hex: 08000000 -
Device Dec: 134,217,728 Dec: 1 - 16,777,215 08FFFFFF
(i.e. Trunk gateway) Dec: 134,217,729 –
135,894,943
Table 8 Network Interface Device and supported Device Number ranges
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For deviceID parameters that only present the NID, such as,
associatedCallingDevice, associatedCalledDevice and device (as used in the
Call Information Event) the attribute typeOfNumber = “deviceNumber” must be
included in order for the application to correctly identify that the number is not a
dialingNumber (default for OpenScape Voice V9).
Example XML with deviceNumber:
<associatedCalledDevice typeOfNumber=”deviceNumber”>
<deviceIdentifier>N<134217729></deviceIdentifier>
</associatedCalledDevice>
2.6.1.4 Number and Name Display Including Privacy
1. OpenScape Voice currently does not support deviceID name (prNam) and
number (prNum) privacy tags defined in the SFR format section. Refer also
to Switching Function Representation (SFR) in Section 2.6.1.1.
2. OpenScape Voice supports several privacy subscriber features that will block
name and number information. Privacy applies to subscriber DNs and Group
Devices (MLHG Pilot) DNs.
– Privacy features may be applied to calling and called number

presentation in either the DD or SFR formats.
– Privacy features may be applied to calling and called number and name
presentation independently when using the SFR format. For example,
number presentation may be blocked and only the name presented.
3. The following privacy presentation are applied to the device identifiers for the
following scenarios:
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– Subscriber Number Privacy = “Restricted”. Applies to DD or SFR (DN

field and displayNumber tag).
– Subscriber Name Privacy = blank. Applies to SFR name portion of NM

field. All other tags follow normal presentation rules. Example of deviceID
with blank name: N<+498972249995>; displayNumber=49995.
– External Number Privacy (Out-of-area or Private) = “Restricted” “. Applies

to DD or SFR (DN field and displayNumber tag). Out-of-Area applies for
inter-BG and gateway calls. Privacy applies when number blocking
services are applied.
– External Name Privacy (Out-of-Area or Private) = “Not Known”. Applies

to name portion of NM field only. All other tags follow normal presentation
rules. Out-of-Area applies for inter-BG and gateway calls. Privacy applies
when number blocking services are applied.
4. Group Device (MLHG) number display considerations:
– For calls to an MLHG pilot number the CSTA events reported to the caller
will provide the number display info of the MLHG pilot for the agent
device. If the MLHG pilot has subscriber number privacy set, the display
info associated with the agent device will also be “restricted”. If the MLHG
pilot does not have privacy set, the display info associated with the agent
device will be the display info that is associated with the pilot.
– For calls to an MLHG pilot number, the CSTA events reported to parties
other than the caller (i.e. the pilot or the agent) will provide the display info
of the agent for the agent device, and this display info will reflect the
privacy settings for the agent.
5. CSTA supports sending party’s identities in the CSTA events. The

party’s GNF or fully qualified private number will be used as device
identifier. Refer to Section 2.6.1.2, “Global Number Format” and
Section 3.2.8, “Global Number Format (GNF) Replacement - RTP
Parameter”, for additional details.
6. CSTA also reports, via the displayNumber name field tag, the formatted
display information for the parties reported in the events, except for the
reporting device itself. The display information contains the name and the
‘dialable’ display number as created via the OpenScape Voice Display
Number Modification tables.
7. The display information is optional for CSTA Conferenced Events and

subsequent events for the Conferenced connections (i.e. Failed, Held, and
Retrieved).
8. OpenScape Voice call processing has a restriction where the phone displays
are not updated for External calls. However, for CSTA, the OpenScape Voice
does report the normal CSTA events with updated display information for the
life of the call.
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9. OpenScape Voice has implemented an exception to the “Restricted” deviceID

for conferencingDevice. This deviceID is always presented. It is the
applications responsibility to restrict presentation of this parameter.
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CSTA Number and Name Privacy Presentation Rules
Display Internal / CSTA deviceID privacy Example deviceID

External format
Number Internal * The device identifier status is N<restricted>Jim Smith
presented as “restricted” and
the displayNumber tag is
omitted.
External Same as internal. N<restricted>Boca
Name Internal The name portion of the N<+498972249995>;
deviceID is empty (blank). displayNumber=49995
External The name portion of the N<+15615551212>Boca;
(BG) deviceID is as provided by displayNumber=81561555
gateway or the provisioned 1212
BG name is provided.
External The name portion of the N<+15615551212>;
(E.164) deviceID is empty (blank). displayNumber=81561555
1212
OPEN: Verify with
development if “Not Know” is
used as described in the
CSTA Interface Specification.
* Case 1; For calls to an MLHG pilot number, the CSTA events reported to the caller
provide the number display info of the MLHG pilot for the agent device. If the MLHG pilot
has subscriber number privacy set, the display info associated with the agent device is
also “restricted”. If the MLHG pilot does not have privacy set, the display info associated
with the agent device is the display info that is associated with the pilot.
Case 2: For calls to an MLHG pilot number, the CSTA events reported to parties other
than the caller that is the pilot or the agent provide the display info of the agent for the
agent device, and this display info reflects the privacy settings for the agent.
Suggested rules for CSTA application number display in UI:

• Always display the information in the displayNumber tag, if present.
• If displayNumber tag is not present and deviceID is not “restricted” then the
deviceID number may be presented.
• If the deviceID number is restricted then application should provide language

specific or language neutral information that indicates that the number is
“Private”.
• If an OND tag is presented it should NEVER be presented as a display

number to the user.
Note: One Number Service Device (OND) is internal to Unifyand is used over
Application (refer to Appendix F, “One Number Service (ONS)” for further
details).
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Suggested rules for CSTA application name display:

• If the application does not support a directory name lookup by number
function then the application should always display the information provided
in the name field of the deviceID.
• If the application does support a name lookup function by number and the
deviceID is not “restricted” then the name may be display as it appears in the
directory. However, if no entry is found in the directory then the name field of
the deviceID should be displayed.
• If the application receives a CallInformationEvent on a device monitor after an

Offered, Delivered, Queued or Established event, the callingDevice
parameter may include an updated calling device name.
2.6.1.5 Multibyte Support for Name (NM) Field in UTF-8

Encoding
OpenScape Voice supports multibyte characters primarily for the Chinese

market. With this multibyte implementation, OpenScape Voice potentially can
support other foreign languages in the future. The multibyte support is limited to
DisplayName and BusinessGroupLineName sent to SIP endpoints and CSTA-
enabled applications.
Only selected subscribers’ data visible to the phone and CSTA application users
is in UNICODE. Subscribers’ Chinese display-name needed by SIP endpoints or
CSTA applications is provided. All system administrative data such as Business
Group and Class Of Service etc. and all provisioning needed to make the system
work remain as it is today.
When subscriber device names are provisioned for UNICODE format CSTA
sends out calling party display names in the Delivered and Established events in
UTF-8 encoding.
Since CSTA events are formatted in UTF-8 encoded XML, any character with a
value exceeding 127 (in addition to some characters used in the XML syntax) is
currently represented in an escaped sequence. Since a UTF-8 encoded
character string could conflict with this escaping mechanism, the entire name
string is now expected in UTF-8 encoded format and the escaping mechanism is
no longer be applied, except to XML syntax specific characters such as
‘<’, ‘>’, ‘/’, and so on.
2.6.2 Negative Service Response

The following service response error codes are supported by OpenScape Voice.
The “x” mark in an error code column indicates that the error code is possible.
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Operation Errors All Other Errors

Error Values ->
generic
invalidDevicID
invalidCallID
privellegeViolationSpecificDevice
InvalidMonitorObject
invalidMonitorCrossRefId
requestIncompatibleWithMedia
requestIncompatibleWithDevice
requestIncompatibleWithMedia ActiveConnection
serviceNotSupported
InvalidDestination
InvalidForwardingDestination
invalidForwardingType
generic “category”
deviceOutOfService
invalidConnectionState
resourceBusy
requestedProtocolVersionNotSupported
noSessionIDAvailable
serverResourcesBusy
maxNumberSessions
invalidSessionID
CSTA Service
CAPABILITIES
EXCHANGE
SERVICES
get CSTA features x x
get logical device x x x x
Information
get switching x x
function capabilities
SYSTEM SERVICES
system register x x
request system x x
status
system status x x
MONITORING
SERVICES
monitor start x x x x
monitor stop x x
SNAPSHOT
SERVICES
snapshot call x x x x
snapshot device x x x x x
snapshot devicedata x x x
APPLICATION
SESSION SERVICES
Table 9 Supported Negative Service Responses
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Error Values ->
generic
invalidDevicID
invalidCallID
serviceNotSupported
InvalidDestination
deviceOutOfService
resourceBusy
serverResourcesBusy
maxNumberSessions
invalidSessionID
CSTA Service
abort application x
session
reset application x
session timer
start application x x x x x
session
stop application x
session
CALL CONTROL
accept call
alternate call x x x
answer call x x x
call back call-related x x x x x
clear connection x x x x
conference call x x x
consultation call x x x
deflect call (target is x x x x x
alerting or offered
party)
directed pickup call x x x x x x x
group pickup call x x x x x x
hold call x x x
make call x x x x x
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Error Values ->
generic
invalidDevicID
invalidCallID
serviceNotSupported
InvalidDestination
deviceOutOfService
resourceBusy
serverResourcesBusy
maxNumberSessions
invalidSessionID
CSTA Service
reconnect call x x x
retrieve call (from x x x
hold)
single step transfer x x x x x
transfer call x x x
CALL ASSOCIATED
FEATURES
change connection x x x x
information
generate digits x x x
PHYSICAL DEVICE
FEATURES
get message waiting x x x x
indicator
get microphone mute x x x x x x
get speaker volume x x x x x x
set microphone mute x x x x x x
set speaker volume x x x x x x
LOGICAL DEVICE
FEATURES
call back non-call- x x x x x x
related
get agent state x x x
get do not disturb x x x x x
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Error Values ->
generic
invalidDevicID
invalidCallID
serviceNotSupported
InvalidDestination
deviceOutOfService
resourceBusy
serverResourcesBusy
maxNumberSessions
invalidSessionID
CSTA Service
get forwarding x x x x x x
set agent state x x x
set do not disturb x x x x x
set forwarding x x x x x x x
Note: The negative acknowledgement error codes sent by the computing domain
are application specific and is ignored by OpenScape Voice. An entry in the error
log is generated.
2.6.3 Dynamic Feature Presentation (using

servicesPermitted)
2.6.3.1 General
OpenScape Voice makes every effort to provide accurate dynamic feature

presentation data however 100% accuracy of the servicesPermitted parameter is
not guaranteed.
Support with servicesPermitted is restricted to indicating CSTA Call Control and
CSTA Snapshot services. Support on events is limited to CSTA Call Control and
CSTA Call Associated events.
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Figure 4 shows how servicesPermitted parameter is determined by OpenScape

Voice. The inverse pyramid represents all possible CSTA services defined by
ECMA 269. The bands within the pyramid represent from top to bottom items A-
D are considered mostly static services permitted and E-F mostly dynamic
services permitted.
• CSTA services currently supported by OpenScape Voice are listed in the

CSTA Interface Specification. These are all possible statically available
services.
• With the possible exception of OpenScape Voice customers, subscriber

features may be purchased A la Carte by the provider or provisioned as part
of a profile. Some feature provisioning statically available CSTA services. For
example, a Business Connection must purchase CSTA, ONS, Forwarding,
MLHGs, and so on. The CSTA interface specification identifies the
OpenScape Voice features that affect CSTA services. Refer also to Section
3.2.1, “BGL Services Affecting CSTA Services”.
• OpenScape Voice providers may resell services to their customers which

may affect available CSTA services.
• Subscriber, including OpenScape Voice, may enable or disable certain

features which may affect available CSTA services.
• During the course of a call only certain CSTA services are permitted
depending on the event, connection state and possibly the cause.
• Even in a specific call state, certain restrictions come about because of other
conditions, for example, number of calls at a device, and so on. These can be
applied as special rules after obtaining the basic rule based on event,
connection state and cause.
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A. OpenScape Voice Supported
B. Purchased (OpenScape Voice Provider)
C. Purchased (OpenScape Voice

Subscribed)
D. Enabled (OpenScape
Voice Subscribed)
E. Current
Call
Info
F. Rules
Figure 4 servicesPermitted Inverse Pyramid
Layers A through F are combined to create the set of services that can be
executed upon a call in a given call state. To be available to a user, a feature must
be permissible in each of the layers.
Within layers B, C and D, purchased and enabled features have an effect on the
static feature presentation, and thus later on the dynamic aspect of the services
permitted.
Within layer E is affected by device type where service is invoked (Table 10).
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2.6.3.2 Device Type Considerations
CSTA Service
Call Back Call-Related
Change Conn. info

Clear Connection
Consultation Call
SS Transfer Call
Conference Call
Generate Digits
Reconnect Call
Alternate Call
Retrieve Call
Transfer Call
Answer Call
Accept Call
Deflect Call
Make Call
Hold Call
Standard CSTA
by Device Type
Normal             
SimenesType1                
Phone / Client
CSTA over SIP                
MLHG Pilot  
(Group Device)
Table 10 servicesPermitted by Device Type
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2.6.3.3 Call State Considerations
Deeper within layer E, the state of the connection affects the servicesPermitted
in a dynamic manner. Table 11 servicesPermitted by Connection State provides
a list of currently supported events and the servicesPermitted presentation. The
table bases servicesPermitted presentation on the local connection state of the
device receiving the event. In considering the services permitted, the event cause
may also need to be considered when determining the feature availability. This
table only represents the basic results as further rules is used to modify what the
application sees.
CSTA Service 
Change Conn. info

Clear Connection
Consultation Call
SS Transfer Call
Conference Call
Generate Digits
Reconnect Call
Call Back Call-
Alternate Call
Retrieve Call
Transfer Call
Answer Call
Accept Call
Deflect Call
Make Call
Hold Call
Related
Connection State
Ye Ye Ye Ye
Alert – offering N2 N2 N1 N1 N1 N2 N1 N2 N1 N1 N2 N2
s s s s
Ye Ye Ye Ye Ye Ye
Alert – ringing N1 N1 N1 N1 N1 N2 N1 N1 N2 N2
s s s s s s
Alert – entering
N1 N2 N2 N2 N2 N1 N1 N2 N1 N2 N1 N2 N1 N1 N2 N2
distribution
Connected Ye Ye Ye Ye Ye Ye Ye Ye Ye Ye
N1 N1 N1 N2 N1 N2
s s s s s s s s s s
Failed Ye Ye
N1 N1 N1 N1 N1 N2 N1 N2 N1 N2 N1 N1 N2 N2
s s
Hold Ye Ye Ye Ye Ye Ye Ye
N1 N1 N1 N1 N2 N1 N2 N2 N2
s s s s s s s
Initiated Ye Ye
N1 N1 N2 N1 N1 N1 N1 N1 N1 N1 N1 N1 N2 N2
s s
Null Ye
N1 N1 N1 N1 N1 N1 N1 N1 N1 N1 N1 N1 N1 N1 N1
s
Queued Ye Ye
N1 N2 N2 N2 N1 N1 N1 N2 N1 N2 N1 N1 N2 N2
s s
Yes = Permitted by CSTA and OpenScape Voice
N1 = Not permitted by CSTA
N2 = Not permitted by OpenScape Voice
Table 11 servicesPermitted by Connection State
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2.6.3.4 Situational Considerations
The final layer of the inverse pyramid, layer F, represents as set of exception
rules which are used to clarify the final services permitted value. Some of the key
conditions are as follows:
• CSTA permits a Make Call when the device can support a new Null or
Initiated call. It does just depend upon the current connection state of the
device per se, but the ability of the device to support multiple calls in that
state.
• Reconnect requires that one connection be in Hold state and there is more
than one call on the device else the service is not permitted.
• Alternate requires that one connection be in Connected state else the

service is not permitted.
• Transfer requires both a connection in Hold state and a call in Connected

state else the service is not permitted. The device cannot be part of a
conference else the service is not permitted.
• Conference requires both a connection in Hold state and Connected state

else the service is not permitted.
• Change Connection Information requires an established state for one

party, which means at least one party is in connected state and the other is in
Connected or Held state.
• Single Step Transfer requires only one call be present for the device in
Connected state else the service is not permitted. The service is also not
permitted if the device is part of a conference (TWC or Large).
• Generate Digits requires a call in a connected state that is, not part of a
conference.
• The only service allowed in connected state before an established event is

received is Clear Connection or Reconnect Call. From the A side the
Originated and Delivered are both sent in the connected state.
• If the current call leg is part of a Large Conference (SIP), the only allowed
services are Consultation, Hold, Retrieve, Reconnect, Alternate,
ClearConnection and Conference. This call never digresses back to a basic
call.
• Consultation Call will be presented on the active call. If the physical device
supports uaCSTA, then a consultation call will be presented when there are
two call legs active. If there are multiple calls at an AoR with multiple contacts
(see Section 3.2.7, “Multiple Contacts (SIP Forking)”), then consultation is
possible on only one callID.
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– Applications with the "Enable Consultation Call for Connections on Hold"

attribute enabled can perform Consultation Call requests for a connection
in the “Hold” state.The servicesPermitted parameter shall include
"Consultation Call" in the Held Event or Call Information Event (related to
a held connection).
• Retrieve does not work for non-uaCSTA devices unless the device was put
on hold using the application.
• Answer Call is not allowed if multiple contacts are registered on the called
device.
• Call Back Call-Related service is not presented in A-side Delivered Event if

the cause code is:
a) ENTERING_DISTRIBUTION
b) RECALL
c) RECALLBUSY
d) RECALLFORWARDED
e) RECALLNOANSWER
f) CALLBACK or
g) SINGLESTEPTRANSFER
2.6.3.5 Static Condition Considerations
• Answer Call does not work unless the subscriber is provisioned as Type1 or
CSTA over SIP.
• Alternate Call will be presented but will not work if the autoReconnect feature
is not configured on the Unify phone.
• Call waiting in the phone is required for initial consultation, hold, and
conferencing.
• Conference Call will be presented if the subscriber is provisioned with

service. However, the registering SIP device must have Large Conference
configured.
2.6.3.6 Service Permitted Usage Notes
The servicesPermitted parameter type is a list of bitmaps where each bit

represents a service that can be applied to a connection. When a bit is set, the
corresponding service is permitted. The following is the list of bitmaps (multiple
bits may be set in this parameter):
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OpenScape Voice Feature Interaction with CSTA and ONS
• Call control services - the call control services supported by OpenScape

Voice.
• Call associated services - the call associated services supported by

OpenScape Voice.
1. This parameter indicates which of a subset of CSTA services are permitted.
2. When the servicesPermitted parameter is provided in an event, it applies to

the connection at the monitored device. This may or may not be the same as
the subject device.
3. If there are multiple connections at a device, the information reported in the

servicesPermitted parameter may not accurately reflect all possible service
restrictions and interactions between multiple connections at a device.
4. There may be situations in a switching function that cause a service to fail

after being presented as permitted in the servicesPermitted parameter. This
may be due to dynamic system and/or resource conditions that may cause
service availability restrictions. The switching function shall provide the
appropriate error code in the negative acknowledgement to the failed service
request.
Note that all of the above give a good general view of what services permitted
values can be expected under certain conditions. However, the CSTA application
should make no assumptions based upon this information. The key point is for the
application to be switch-type agnostic and use the actual servicesPermitted to
determine what services can and cannot be issued at any given point in time.
2.7 OpenScape Voice Feature Interaction with CSTA and ONS

CSTA call control event flows are subject to interactions with other OpenScape
Voice features. The services provided by CSTA and One Number Service (ONS)
are included in the OpenScape Voice Feature Interaction Matrix (available in
eDoku). The OpenScape Voice Feature Interaction Matrix provides feature-by-
feature interactions for CSTA and ONS.
Note: One Number Service (ONS) is internal to Unify and is used over the CSTA
interface between OpenScape Voice and OpenScape UC Application (for further
details please refer to Appendix F, “One Number Service (ONS)”).
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Administration and Management Considerations for CSTA
Application Connectivity
3 Administration and Management Considerations for

CSTA
This section describes aspects of OpenScape Voice administration and Unify SIP
phone configuration prerequisites to properly enable the CSTA services. Detailed
administration and maintenance of OpenScape Voice, SIP phones and
associated CSTA applications are described in the associated administration
user and training documentation for each product.
3.1 Application Connectivity
3.1.1 OpenScape Voice—CSTA over TCP

Connections
Application connectivity is managed using the CLI interface, which administers
the CSTA protocol data associated with the CSTA Signaling Manager (SM).
• Maximum CSTA Application Sessions (1-256, default = 64)
• Maximum Monitored Endpoints (1 – 100,000, default = 100,000)
• CSTA Manager Virtual IP 1 (1.x.x.x - 255.x.x.x, where each “x” is an integer

within the range 0 - 255. default = 0.0.0.0). Address used to establish TCP
transport by CSTA application with the first CSTA SM instance.
• CSTA Manager Virtual IP 2 (1.x.x.x - 255.x.x.x, where each “x” is an integer

within the range 0 - 255. default = 0.0.0.0). Address used to establish TCP
transport by CSTA application with the second CSTA SM instance.
• Connect Port (1025 – 32000, default 1040). CSTA SM listening port.

Refer to Section 4.3.1.2, “Monitor Start” for a statement on maximum number of
active monitors per connection.
Refer to OpenScape Voice Config and Admin Using App-Level Management for
your installation for specific management requirements.
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3.1.2 CSTA Application Connectivity to OpenScape

Voice V9 Duplex Cluster
OpenScape Voice V9 exposes two CSTA TCP signaling manager IP address
(i.e., cstasm1_vip and cstasm2_vip).
The default CSTA over TCP non-secure listener port is 1040.
The default CSTA over HTTP / SOAP non-secure listener port is 7780 but may
be changed to 80 or 8080 by the system administrator.
Note: CSTA over TCP or HTTP / SOAP does not support secure access.
CSTA applications should either pre-configure cstasm1_vip and cstasm2_vip

addresses or it may discover the IP addresses via a Domain Name Server (DNS
SRV Records).
Regardless of which address the application connects to OSV the CSTA service
is provided through a single process that is available through both virtual IP
addresses.
3.1.2.1 Co-Located Node Cluster Failover
It is highly recommended that applications attempt to connect to cstasm1_vip first

as shown in the Figure 5 below. If an application is unable to connect to
cstasm1_vip (for example Network problems) then it should try to connect to
cstasm2_vip.
Figure 5 Co-Located Node Cluster
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If the OpenScape Voice V9 node cluster is co-located (i.e., within the same
network domain) and node1 is down then cstasm1_vip is migrated to node 2 as
shown in the Figure 6 below. CSTA services are handled by cstasm1 on Node 2.
It should be noted that the migration of cstasm1_vip causes a disconnection of
the TCP link. The application is expected to re-establish the connection. The
logical location of cstasm1_vip is transparent to the application.
Figure 6 Co-Located Node Cluster Failover
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3.1.2.2 Geographically Separated Node Cluster Failover
If node1 and 2 are geographically separated (IP addresses are in different

network domains) and node1 is down, then only cstasm2_vip is available. It is
important to note that in this configuration cstasm1_vip is not migrated to node 2
and cstasm2_vip must be used by the application.
Figure 7 Geographically Separated Node Cluster Failover
It is important to note the following for geo-separated nodes:
• These nodes may be configured to operate independently in the event the

cross-channel communications is not available. This situation is known as
standalone or “split-brain” mode of operation. SIP devices attempt to register
with an available node. For CSTA applications this means that in order to
monitor all devices a connection to both nodes may be required. When CSTA
detects standalone operation it notifies the application by sending a System
Status service with Status = Partially Disabled. This CSTA system status
remains in effect until the cross-channel communications is restored and the
system returns to normal operation. Unless the CSTA application has been
designed to operate with both OpenScape Voice V9 nodes simultaneously in
standalone mode then some device services will be limited.
• CSTA SOAP signaling manager is currently designed to support only co-

located systems. This is currently determined by the system RTP parameter
Srx/Main/NodeSeparation. If this parameter is set to true then the CSTA
SOAP signaling manager stays in standby mode.
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3.1.2.3 Effects on CSTA Call Data on Node Failover
Active call media paths are always maintained after a failover. However, call data
is only available to the recovering node if both nodes have the same release level.
If the nodes are of different release levels, the CSTA call data for calls active
during the failover shall not be available.
If both nodes have the same release level, OpenScape Voice V9 is able to
maintain call related data for calls that were established at the time of failover and
those that occured before the application re-established its connection.
Applications that re-establish their connection are able to rediscover any active
calls via CSTA snapshot services.
3.1.2.4 Connection Failure due to Network Problems
If the connection to cstasm1_vip fails due to network problems, then the

application should attempt to connect cstasm2_vip as shown in the figure below.
Please note that cstasm1 on node 1 handles CSTA services and events.
Attention: In this case, messages are sent over the clusters cross-channel which
means that the overall call processing performance shall degrade. Therefore, it is
highly recommended that if the application does connect to cstasm2_vip that it
also periodically check for the availability of cstasm1_vip and if possible re-
establish the connection to cstasm1_vip and tear down the connection to
cstasm2_vip.
Figure 8 Connection Failure due to Network Problems
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Subscriber Management Configuration (OpenScape Voice Assistant) or Expert Mode using CLI
3.2 Subscriber Management Configuration (OpenScape Voice Assistant) or

Expert Mode using CLI
3.2.1 BGL Services Affecting CSTA Services

Table 12 identifies some typical subscriber services that affect CSTA services.
Subscriber Service Comments

Automatic Recall Needed for recall flows
Call Forward Busy Get / Set Forwarding
Call Forward No Answer Get / Set Forwarding
Do Not Disturb Get / Set DND for subscriber device
Call Forward Remote Activation Call Forward Remote Activation
Call Forward Variable Get / Set Forwarding
Call Forward Voice Mail Single Step Transfer to Voice mailbox
Call Hold Hold and Retrieve Call
Call Pickup Group Call Pickup Group
Call Transfer Consultation and compound call services
Call Waiting Consultation and compound call services
Caller ID Number Presentation services
CSTA Enabler for all CSTA Services
ONS Inbound and Outbound Enabler for ONS
Large Conference Service Conference
Table 12 Relationship of OpenScape Voice Subscriber Services to CSTA

Services
3.2.2 BGL with Registering or Non-Registering SIP

Device
• CSTA Service must be active
• CSTA device capability category must be selected. Section 2.4, “Supported

CSTA Services and Events (by Device Type)” describes how each device
category listed below affects CSTA services:
– Normal – for any SIP device
– Type1 – for OptiPoint and OptiClient
– CSTA over SIP – for OpenStage
• Provision SIP endpoint data. This is required whether a device registers for
the BGL or not.
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• It is recommended that Call Forward – Dependable be provisioned in the

event a call is delivered to a currently unregistered SIP device.
3.2.2.1 Type1 and CSTA over SIP Device Type configuration
The following table identifies SIP phone/client configuration data required to

support some CSTA services.
CSTA Service Type1 CSTA over SIP Endpoint Configuration* Comments

SIP
Agent State – Ready / Not Yes Yes Configure Hunt Make Busy feature Required for phone to
Ready toggle key on device. provide the user interface
for Agent State Ready / Not
Ready indication.
Alternate Call Yes Yes Auto reconnect = On
Answer Call Yes Yes Auto Answer=On
Consultation Call Yes Yes Auto Answer=On
Conference Yes Yes Auto Reconnect = On To add a party to an
existing conference.
Get / Set Call Forwarding No Yes Centralized Feature Support = On Phone requires support of
Enable uaCSTA = On OpenScape Voice
centralized Forwarding
using uaCSTA.
Get / Set DND No Yes Centralized Feature Support = On Phone requires support of
Enable uaCSTA = On OpenScape Voice
centralized DND services
using uaCSTA.
Get Microphone Mute No Yes Enable uaCSTA=On
Get Speaker volume No Yes Enable uaCSTA=On

MakeCall (hands free) Yes Yes Auto answer = On
Reconnect Yes Yes Auto Answer = On
Auto Reconnect = On
Retrieve Yes Yes Auto Answer = On
Auto Reconnect = On
Set Microphone Mute No Yes Enable uaCSTA=On
Set Speaker volume No Yes Enable uaCSTA=On
* Refer to OpenScape Voice V9, Configuration, Administrator Documentation, for information about configuring OptiPoint and
OpenStage telephones.
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3.2.3 MLHG Pilot (Group Device / ACD) and Agent

BGLs
Hunt Groups are used by applications to temporarily queue calls for distribution
to available agents.
Refer to Appendix E, “MLHG and CSTA Capabilities” for a description of Hunt
Group attributes and how these maybe used by CSTA-enabled applications.
Figure 9 illustrates an example of application configuration in a hosted
environment to monitor and control hunt group call distribution.
Figure 9 Example: OpenScape Voice Hunt Group and OpenScape UC

Application
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3.2.4 One Number Services (ONS) / ONS Subscribers
Attention: This section is for Unify internal use only. Refer to Appendix F, “One
Number Service (ONS)” for further details.
ONS is provisioned under the User Mobility Services category. OpenScape Voice
One Number Service requires CSTA subscriber service provisioning.
• One Number Service - Inbound and Outbound (ONS-IO)

ONS-IO is a OpenScape Voice mobility service that enables CSTA and ONS
aware applications to route, track, and control inbound and outbound calls
using existing CSTA OpenScape Voice call control services for any device
located anywhere.
3.2.5 SIP Multiple Contact Registration and Feature

Interaction
OpenScape Voice supports multiple SIP contacts registration for the same
address of record. Thus SIP messages sent to the address of record from the
system are forked to multiple devices.
To prevent conflicts with feature interactions OpenScape Voice restricts service
initiation by multiple contacts to only the SIP contact ID already active on a call.
Refer to individual CSTA services for operational notes regarding interaction with
multiple contacts.
The CSTA call control event flow involving multiple contacts with the same
deviceID has been enhanced to ensure that duplicate connectionIDs are not
presented on the CSTA device monitor.
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3.2.6 Shared Multiple Appearance (Keyset Operation)

While a keyset device may be provisioned for CSTA services, the CSTA interface
does not provide a keyset model. All services are provided for the keysets prime
line.
OpenScape Voice does not currently support a full keyset model as defined by
ECMA-269 Annex A. However, OpenScape Voice does provide the following
functionality for devices configured as keysets:
• A monitored DN (prime line or Address of Record) that appears as a line

appearance (non-prime line) on another device is selected (reserved), CSTA
flows a Services Initiated for the monitored DN. The initiatingDevice
parameter is set to the prime line of the device where the line is reserved or
in-use.
• CSTA provides normal event flows for any monitored DN used in a keyset
arrangement.
• CSTA call control and associated call control services are blocked (via
servicesPermitted) while a monitored DN is in-use as a secondary
appearance on another device. All service requests are rejected.
• A privateData tag named “keyOperation” is included in call control events

presented on the primary line indicating that the primary line device is not
involved in the call. Applications should use this information to appropriately
manage call control user interface associated with the user’s primary line.
• The deviceID SFR format has been enhanced to include a “keyID” tag that
identifies the shared line device that is currently involved in an active call.
• CSTA non-call related CSTA services are supported while a monitored DN is

in-use as a secondary appearance on another device.
• DeviceID format for subscriber DNs configured as Keysets with Line or

Device based operation the following presentation rules apply:
– Line Based Keyset Operation

The DN field and the displayNumber parameter of the SFR deviceID are
the same number (that is, the line in use).
– Device Based Keyset Operation

When an originating call is answered, the DN is the line in use; the
displayNumber is the display number of the device in use. Otherwise the
DN and the displayNumber portion of the SFR are the same number (that
is, the line used).
For terminating calls to device based line appearances on a keyset
device, the called device is the line that is called and the displayNumber
is the display number for that line. Upon answer of the call by a device
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based line appearance, the called device is the line that answered, but the
displayNumber is the display number for the device upon which the line
appears.
Exception: If the CISNUM service is not enabled at the caller’s device, or
if the caller is in another BG, such that called party display information is
not presented to the phone, CSTA attempts to provide display information
using NDAL API. In this special case, the displayNumber is always the
display number for the line that was called.
3.2.7 Multiple Contacts (SIP Forking)

CSTA monitors a provisioned subscriber's address of record (AoR). If multiple
bindings are in a call independently, each binding will be treated as a separate
call. CSTA maintains no association between two calls at the AoR. The
uniqueness of each binding is maintained via the UCE context-id of the call
(callID), IP Address and Port associated with the binding.
CSTA Services that act on a call shall use the call-id associated with the call to
invoke services. This will result in only the particular binding being acted upon for
a specific CSTA Service. In the case of a CSTA Consult Service Request, the
CSTA Manager will ensure that the associated device used for initiating the A-
side of the consultation leg will be the one that is already in a call identified in the
Consult Service Request connection-id parameter. The other bindings will not be
considered for consultation service request.
The CSTA Service and CSTA Manager shall ensure that only one Special
considerations for ONS subscribers: and only one Out of Service event is sent to
the CSTA applications per DN.
3.2.8 Global Number Format (GNF) Replacement -

RTP Parameter
The GNFPrefixReplacement RTP parameter and Prefix Access Code (PAC) table
must be correctly provisioned to ensure proper translation of deviceIDs sent by
an application in Global Number Format. Any service requests sent by the
application with GNF in any portion of a deviceID (including OND) is rejected with
an InvalidDestination error code.
GNFPrefixReplacement—Unique prefix access code string of up to 15
characters (allowed: 0-9, *, #). CSTA SM replaces the ‘+’ sign with this unique
prefix access code string and the resulting number is translated as NoA =
‘unknown’. The administrator must provide the correct entries in the Prefix Access
Code (PAC) table to support the translation of the unique prefix access code to
breakout to a common numbering plan of the Destination Code Table.
OpenScape Voice V9 number translation now supports “+” in the number plan
table. The GNFPrefixReplacement will be automatically set to allow GNF in CSTA
service request as a default.
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Failure and Restart Considerations
3.3 Failure and Restart Considerations
3.3.1 Simplex OpenScape Voice System

If the CSTA service is restarted for any reason TCP link is dropped and must be
reestablished by the application. Active monitors is stopped unless they are
started under an application session as defined in Section 4.5, “Application
Session Services”.
System status events provide information relating to restart and recover. Refer to
Section 4.2.2.2, “System Status”for services provided in the event of a restart of
the CSTA service.
3.3.2 Duplex OpenScape Voice System (co-located)

Same as Simplex except that after node switch over the CSTA TCP IP address
is maintained and migrated to the backup OpenScape Voice node.
3.3.3 Duplex OpenScape Voice System (geo/network

separated)
Section 3.1.2.2, “Geographically Separated Node Cluster Failover” describes
how CSTA TCP IP addresses are handled in this configuration.
3.3.3.1 CSTA Application using Cold Stand-By Operation
An instance of a CSTA application is deployed in each subnet. One CSTA

application is configured in OpenScape Voice and used during normal operation.
The other CSTA application is a cold standby application. Once, the server of the
configured CSTA application is out of order, OpenScape Voice is reconfigured to
use the server with the cold standby CSTA application.
CSTA applications connect to the CSTA signaling manager using a single IP
address. Today this IP address floats from the primary node to the secondary
node upon node failure, forcing all traffic through the fiber-link.This requires
manual invocation of cold stand-by application server.
3.3.3.2 CSTA Application using Hot Stand by Operation
OpenScape Voice also supports DNS. Ideally, CSTA applications should also
support the DNS SRV record and actually look for a live CSTA signaling manager
in a list of IP addresses provided. However, if this is an option that application may
consider. If a hot standby capability is not possible due to time/effort then a cold
stand-by should be used.
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ECMA 354 Application Session Services
3.4 ECMA 354 Application Session Services

It is highly recommended that applications support ECMA 354 Application
Session Services. Application Session Services enable OpenScape Voice and
the application to preserve established device monitors for a negotiated period of
time.
Application session services also provide a mechanism to detect application
heartbeat failure for MLHG backup call distribution.
Refer to Section 4.5, “Application Session Services” for service details.
3.5 Call Admission Control (CAC) Subscriber Re-routing

OpenScape Voice supports subscriber re-routing over the PSTN in case with
Resource Management failure or WAN/MAN failure. As a result of subscriber re-
routing CSTA call flows are need to be understood by the application. Detailed
CAC Resource Management and WAN failure call flows are defined in Appendix
A, “CSTA Call Scenarios”.
3.6 CSTA Application Management

• OSV management enables the display of currently connected / provisioned
applications.
• Application IP addresses may be added or deleted.
• Packet filter rules are automatically created or removed when applications

are added or deleted.
• There are several application interface options that have been defined over
the releases to enable or disable presentation of privateData or other new
functionality. This enables OSV to be upgraded without affecting backward
compatibility of installed applications.
• The following interface options are currently supported:
– Enable Consultation Call for connections on hold

When this option is enabled (checked) Consultation Call is presented in
the servicesPermitted for a call on hold when this option is checked. This
feature is disabled (unchecked) by default.
– Enable Private Data Presentation - V8

When this option is enabled (checked) all privateData elements
introduced through Release 8 shall be presented. This option is disabled
(unchecked) by default.
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CSTA Application Management
• Refer to OSV Administration Documentation for more details on application

management.
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OpenScape Voice CSTA Service Description
Capabilities Exchange
4 OpenScape Voice CSTA Service Description

Global Service Description Statements:
• Supported negative service response error values are described in Section

2.6.2, “Negative Service Response”.
• Unless otherwise specified the OpenScape Voice operational model should

not differ from related ECMA specification.
4.1 Capabilities Exchange
4.1.1 Services
4.1.1.1 Get CSTA Features
The Get CSTA Features service obtains the list of CSTA services and events
supported by the switching function.
Acknowledgement Model
OpenScape Voice supports the atomic positive acknowledgement model.
Negative acknowledgement error values are defined in Section 2.6.2, “Negative
Service Response”.
Service Request Parameters

No required parameters.
Service Response Parameters

This service follows the atomic acknowledgement model for this request.
Parameter Name Supported Comments

supportedServices Y Specifies the list of CSTA services supported by the
switching function. Each entry in the bitmap
represents supported services.
supportedEvents Y Specifies the list of CSTA events supported by the
switching function. Each entry in the bitmap
represents a supported event.
OpenScape Voice Operational Notes

• This service provides a static view of services and events defined in Section
2.4, “Supported CSTA Services and Events (by Device Type)”.
• Rules for dynamic feature presentation refer to Section 2.6.2, “Negative

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4.1.1.2 Get Logical Device Information
The Get Logical Device Information service is used to obtain the current set of
characteristics / capabilities associated with the logical element of a given device.
Parameter Name Content Supported Comments

device DeviceID Y Specifies the device being queried.
Note: Network Interface Devices must

be present in Device Number (DeN)
format (see Section 2.6.1.3, “Device
Number (DeN) Format”)


deviceCategory Y Specifies the device category (station, ACD device, and
so on) of the device in the service request. Supported
values:
• Station (Default) – Any subscriber DN
• Group (Hunt) when deviceID is OpenScape Voice
MLHG Pilot DN.
• Network Interface Device Number
groupDeviceAttrib Y Specifies the group device attributes of the device being
utes queried. Bitmap values supported is:
• Hunt - when deviceCategory is set to “Group”
hasPhysicalElem Y Specifies if the device has a physical element
ent associated with this device identifier.
• FALSE - The device does not have a physical
element (for example, Group device)
• TRUE - The device does have a physical element.
acdModels Y Specifies the type of ACD Model(s) that are present at
this device. If a bit is TRUE, then the specified model is
supported. The following is the list of bits (multiple bits
may be set):
• Visible ACD-related Devices - FALSE
• Non-Visible ACD-related Devices - FALSE
OpenScape Voice always sets both to zero (false) since
OpenScape Voice does not support ACD devices.
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appearanceAddre Y Specifies whether the appearances of the logical
ssable element are addressable (using the Call Appearance
“CA” string or the physical element extension “EXT”
string in the Switching
Function Representation Device Identifier format). This
is Sent when device is a keyset. The only supported
value is:
• FALSE - Keyset appearances are not addressable.
appearanceType Y Specifies the type of appearances associated with the
logical element. Supported value(s):
• Selected-Standard
appearanceList Y Specifies the list of device identifiers that are available
at the logical element. The parameter is mandatory if
the appearances are addressable and if it is Selected
Standard or Basic Standard Type.
OpenScape Voice usage for MLHG pilot is non-
standard for Group deviceCategory:
• When the logical device is an MLHG Pilot DN a list
contains the member devices provisioned in the
MLHG. This list only contain appearances DNs that
can be observed and/or controlled within the
OpenScape Voice domain.
• When the logical device is a station provisioned as a
keyset the list contains an entry for each line
appearance allowed for this subscriber. The string
for each entry has the following format:
– AppearanceDN
– : (colon)
– Originating Mode (0=Device Based, 1=Line
Based)
– , (comma)
– Terminating Mode (0=Device Based, 1=Line
Based)
associatedGroupL Y This parameter specifies the list of device identifiers for
ist all the other devices which are members of this group
deviceID. This optional list shall only contain devices
within the switching sub-domain that may be either
observed and / or controlled within the switching
subdomain. The following conditions are supported:
• When logical device ID is an agent (member of
MLHG) then this list contains the MLHG Pilots the
agent is associated with.
mediaClassSuppo Y Specifies the media class of calls that the device can
rt support. Support values:
• Voice
• Image
Refer to Section 4.1.1.3, “Get Switching Function
Capabilities” for services and events that support media
characteristics.
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logDevServList Y Specifies a list of capability bitmap parameter types
corresponding to categories of services. Each bitmap
entry in the lists represents a service that applies to a
logical device that is supported by the device. This
includes but is not limited to the following categories of
services:
• callControlServList
• callAssociatedServList
• logicalServList
Refer to Appendix C, “Supported CSTA Services and
Events by Device Type” for supported CSTA services
by device type.
logDevEvtsList Y Specifies a list of capability bitmap parameter types
corresponding to categories of events. Each bitmap
entry in the lists represents an event that applies to a
logical device that is supported by the device.
This includes but is not limited to the following
categories of events:
• callControlEvtsList
• callAssociatedEvtsList
• logicalEvtsList
Refer to Appendix C, “Supported CSTA Services and
Events by Device Type” for supported CSTA events.
deviceMaintEvtsLi Y Specifies a list of bitmaps. Each bitmap entry
st represents a device maintenance event that is
supported by the device. Supported values:
• Back in Service
• Out of Service
maxDevicesInCon Y Specifies the maximum number of devices both within
f and outside the switching function that this device may
conference into a call.
The minimum value that can be supplied for this value
is 3.
• If device uses Large Conference services this value
range is 3-48 members.
transAndConfSet Y Specifies the different ways that this device can set up
up for a conference and/or transfer.
OpenScape Voice supports:
• Consultation Call
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privateData Y This services returns the following private data
elements:
• devType with the possible values:
– SIP
– MGCP
– MLHGPILOT
Note: This parameter is not provided for other

device types.
• busGroupID with the following:

– Business Group ID
Note: This parameter is not provided if subscriber

is not member of BG.
• timeZoneLocation - Default is “Local” meaning

switch time zone.
Refer to OpenScape Voice Assistant for supported
time zone values.
• cidSuppressionActive; boolean. “true” means CID
suppression is active. “false” means not active.
• altCidList with the following sub-elements:
• altCid – repeated for each entry
– altIndex – integer; identifies the alternate CID
index number (0—09)
– altDigits – string; alternate calling device
number presented to the called device
– altName – string; alternate calling device name
presented to the called device
– altPresentName boolean; “true” means name
should be presented. “false” means name
should not be presented.
If the queried device is a Network Interface Device

(NID) the following privateData elements shall be
included.
• endPointProfileName – The associated Endpoint
Profile Name is provided if the queried device is an
Network Interface.
• endPointProfileNumberingPlan - The associate
Endpoint Profile Numbering Plan is provided if the
queried device is an Network Interface.
• endPointName – The associate Endpoint Name is
provided if the queried device is an Network
Interface.
• endPointType - The associate Endpoint Type is
provided if the queried device is an Network
Interface. The possible values are:
– SIP Private Network
– SIP Trunking
– SIP-Q Signaling
• nameProviderActive – True or False
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None
4.1.1.3 Get Switching Function Capabilities
The Get Switching Function Capabilities service is used by the computing

function to obtain the current set of capabilities for the entire switching function.
Service Request Options

No required parameters.

Parameter Name Support Comments

switchingSubDomai Y Specifies the name of switching sub-domain which
nName distinguishes it from other switching sub-domains.
Currently supported value:
• OpenScape Voice (Enterprise)
manufacturerName Y Specifies the name of the manufacturer of the switching
sub-domain.
Currently supported value: Unify
profiles Y Specifies the CSTA Profiles supported by the switching
function. Currently supported profiles:
• basicTelephonyProfile
deviceIDFormat Y Specifies the types of device ID formats supported by
the switching function in service requests. If a bit is
TRUE, then the specified format is used by the
switching function. In addition to dialable digits 0-9, the
following is the list of the possible formats (multiple bits
may be set):
• Asterisk “*”
• Hash “#”
• SF Representation format - “NM” SF Representation
format – Generic
Note: Some additional formats may be reported as

true but are not officially supported.
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swdomainFeature Y Specifies which features are supported by the switching
function. Supported values:
• Forward – isForwardingBefore
• Forward Default – swFunctionDefaultSettings
• Forward Default – userSpecific
• Connection Failure – Neg. Ack.
• Connection Failure – supportFailedWithAssConn
• Other – External Calls Incoming Calls
• Other – External Calls Outgoing Calls
• Other – recall
• Other – callBack
• Other – prompting
swAppearanceAddr N Specifies what types of appearance addressability is
essability available within the switching sub-domain.
swAppearanceType Y Specifies what types of appearances are available
within the switching sub-domain All values are set to
False.
ignoreUnsupported Y Specifies how the switching function handles
Parameters unsupported optional parameters in service requests.
Supported values:
• Ignore parameters - This indicates that the switching
function treats unsupported optional parameters as if
they were not present.
mediaClassSupport Y Specifies the media class of calls that the device can
support. Supported values:
• Voice
• Image
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callCharacteristicsS Y Specifies the characteristics that the
upported switching function sends in CSTA events:
Parameter Supported
acdCall Y
lowPriorityCall N
priorityCall Y
highPriorityCall Y
maintenanceCall N
directAgent Y*
assistCall N
voiceUnitCall N
privateCall N
personalCall N
sensitiveCall Y
confidentialCall N
encryptedCall Y**
Note: OpenScape Voice does not support

callCharacteristics parameter in service requests. The
following callCharacteristics are provided in Call
Control and Call Associated Feature events.
Note: Conference Encrypted call is also supported.
privateDataFormat Y Specifies the format(s) of the privateData information

supported by the switching function. Supported value:
• octetStringFormSF
Note: This parameter is not sent. However, privateData

is supported in some services and events as indicated
in the subsequent sections.
dynamicFeatureSu Y Specifies how the switching function provides the

pported servicesPermitted parameter on events. Supported
value:
All – for all supported events.
Note: This parameter is not sent. However, OpenScape

Voice does support and provide dynamic feature
presentation as described throughout this specification.
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deviceOnDeviceMo Y Specifies the complete monitorFilter parameter that is
nitorFilter supported by the switching function when the
monitorObject is a device and the monitorType is a
device. Supported values:
• Callcontrol - Filter is supported for each supported
call control event in Section 2.3.5, “Application Link
Security Considerations”.
• Logical device - Filter is supported for each
supported call control event in Section 4.11, “Logical
Device Feature Services”.
connectionView Y Specifies the meaning of the primary and secondary old
call parameters in the Conferenced and Transferred
events. Supported values:
• local view
maxLengthParamet Y Each value is the switching function’s maximum length
ers (in octets/ characters) for the corresponding parameters
and parameter types. The computing function should
not send larger data or the service request is rejected.
The following list provides the different parameters and
parameter types for which a maximum value is
provided. The number in parenthesis specifies the
maximum possible length.
Supported parameters (max. length)
• agentID (32)
• callID in the ConnectionID (16)
• CSTAPrivateData parameter type: (128)
• Device Identifiers (128)
• userData(256)
• charactersToSend parameter: (32)
If any of the above values is zero, then the parameter or
parameter type is not supported.
servEvtsList Y Specifies a list of capability bitmap parameter types
corresponding to categories of services. This list
corresponds to those services and events listed in
Section 2.4, “Supported CSTA Services and Events (by
Device Type)”. Supported parameters:
• capExchangeServList
• systemStatServList
• monitoringServList
• snapshotServList
• callControlServList
• callControlEvtsList
• callAssociatedEvtsList
• logicalServList
• logicalEvtsList
• deviceMaintEvtsList
If a list entry is not included in the list, then the
corresponding category of services/events is not
supported by the switching function.
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maxLengthParamet Y Each value is the switching function's maximum length
ersContinued (in octets/ characters) for the corresponding parameters
and parameter types. The computing function should
not send larger data or the service request will be
rejected. The following list provides the different
parameters and parameter types for which a maximum
value is provided. The number in parenthesis specifies
the maximum possible length.
Supported parameters (max. length):

• callQulifyingData (324 bytes)
* The description of this callCharacteristic was modified in ECMA 269 Edition 7. The value
“DirectAgent” is used to indicate a direct call that over-rides the destination re-direction settings
for example DSS operations.
**
This is a new callCharacteristic defined in ECMA 269 Edition 7.

None
4.1.1.4 Get Physical Device Information
Service Not Supported

The Get Physical Device Information service is used to obtain the current set of
characteristics / capabilities associated with the physical element of a given
device.
Note: OpenStage devices support some physical device capabilities such as,
volume and mute control. Refer to Section 4.10, “Physical Device Features” for
details.
4.1.1.5 Get Switching Function Devices
The Get Switching Function Devices service is used by the computing function to
obtain the current set of devices in the application working domain along with their
associated device categories and associated device names.
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Service Request Options

requestedDeviceID Y Specifies the device identifier of the device being
queried. If the device ID is not provided then a
list of all supported device category.
Note: Network Interface Devices must be

present in Device Number (DeN) format (see
Section 2.6.1.3, “Device Number (DeN)
Format”)
requestedDeviceCategory Y Specifies that only devices of the requested

category be provided. Supported categories:
• Group (Hunt) – for MLHG Pilots
• Network Device

This service follows the multi-step acknowledgement model for this service
request.
Positive Acknowledgment
The positive acknowledgement for the Get Switching Function Devices
service indicates that one or more Switching Function Devices services
will subsequently be generated by the switching function.

serviceCrossRefID Y Specifies the correlator used to associate
subsequent Switching Function Devices services to
this service request.
OpenScape Voice Operational Note

MLHG and Network Devices are the only device categories supported.
4.1.1.6 Switching Function Devices
The Switching Function Devices service is used by the switching function to

provide a list of devices in the application working domain. This service is
generated as a result of the Get Switching Function Devices service.
The switching function may generate a sequence of Switching Function Devices
services, individually referred to as segments, in response to a single Get
Switching Function Devices service request.
There is no positive acknowledgement. This is sent as a result of Get Switching
Function Devices service request.
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serviceCrossRefID Y Specifies the cross reference used to associate the
Switching Function Devices service request to the
Get Switching Function Devices service request.
segmentID Y Specifies the segment number of this message.
Each successive segment number in the sequence
increments the segmentID by one.
lastSegment Y Specifies (True / False) if this segment is the last one
associated with the serviceCrossRefID.
deviceList Y Specifies the list of device Identifiers representing
the devices that can be controlled and/or observed.
Supported parameters:
• deviceID – specifies device ID for the device
category
Provides list of deviceID depending on the

requestedDeviceCategory; Group or Network
Devices.
Note: NOTE: Network Interface devices are

presented in Device Number (DeN) format (See
Section 2.6.1.3, “Device Number (DeN) Format”)

There is no service request completion conditions associated with this service
Positive Acknowledgement
There are no positive acknowledgements associated with this service request.

Supports Group (MLHG) and Network Interface (Gateway) Devices.
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System Services
4.2 System Services
4.2.1 Registration Services
4.2.1.1 Change System Status Filter

The Change System Status Filter service is used by the computing function to
change the filter options for a current system registration.
4.2.1.2 System Register
The System Register service is used by the computing function to register to

receive system services from the switching function.
The computing function may be required to register for system services before it
can receive any system service requests from the switching function.

requestTypes Y Specifies the system services that are being
registered. Supported parameters:
System Status²
requestedStatusFilter Y Specifies the requested set of System Status Types
to be filtered (not sent) by the switching function.
OpenScape Voice does not support status filtering
and responds with actualStatusFilter accordingly.

This service follows the atomic acknowledgement model for this service request.
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System Services
Positive Acknowledgment

sysStatRegisterID Y Specifies the system registration identifier for this
registration.
actualStatusFilter Y Specifies the actual set of System Status Types that
is filtered (not sent) by the switching function.
OpenScape Voice responds with all statuses. No
filtering is provided.

• Only one system registration is supported per TCP link / Application Session.
Subsequent System Register requests is negatively acknowledged.
• The registration ID is no longer valid if the TCP link fails or connectivity

adaptor is restarted.
4.2.1.3 System Status Register Abort

The System Register Abort service is used by the switching function to
asynchronously cancel an active system registration. This service invalidates a
current systems status registration.
4.2.1.4 System Status Register Cancel

The System Register Cancel service is used to cancel a previous system
registration. This request terminates the system registration and the computing
function receives no further system service requests for that system registration
once it receives the positive acknowledgement to the System Register Cancel
request.
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System Services
4.2.2 Services
4.2.2.1 Request System Status
The Request System Status service is used by the computing function to obtain
(that is, query) the system status of its peer function.

sysStatRegisterID Y Specifies the system registration identifier for this
registration.

This service follows the atomic acknowledgement model for this service request.

systemStatus Y Specifies the status of the function issuing the service
request.
Status Supported
Initializing Yes
Enabled Yes
Messages Lost No (Future)
Disabled Yes
Partially Disabled No (Future)
Overload Imminent No (Future)
Overload Reached Yes
Overload Relieved Yes

None
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System Services
4.2.2.2 System Status
The System Status service is used by the computing function or switching

function to report its system status to its peer function. The indicated status may
or may not have changed since the last System Status request was issued. This
service can also be used to implement a heartbeat mechanism between the two
functions. This service is bidirectional. The table below only reflects the
OpenScape Voice system status event implementation. System status
bidirectional scenarios are described in the following:
Table 4-1 - System Status Service from OpenScape Voice to Application
Table 4-2 - System Status Service from Application to OpenScape Voice

sysStatRegisterID Y Specifies the system registration identifier associated
with the system registration for this request.
systemStatus Y Specifies the status of the function issuing the service
request.
Status Supported
Initializing Yes
Enabled Yes
Messages Lost No (Future)
Disabled Yes
Partially Disabled Yes
Overload Imminent No (Future)
Overload Reached Yes
Overload Relieved Yes
monitorObjectList C Parameter sent when systemStatus = Messages Lost.
The list contains all monitor


• OpenScape Voice V9 sends a System Status service immediately after an
application establishes a TCP connection. The connected application sends
a System Status response within 20 seconds or OpenScape Voice V9 will
drop the TCP connection.
• System Status messages are sent after the System Register service request
is received or after a System Status request from the computing function
when used as a heartbeat mechanism.
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System Services
• Currently OpenScape Voice does not provide a mechanism to enable

periodic system status using systemStatusTimer in Get Switching Function
Capabilities positive acknowledgement.
• A system status of partially disabled occurs when geographically separated

OpenScape Voice V9 nodes are running in standalone mode.
• The following tables describe reasons for system status services requests.
OpenScape Voice -> Application or Application Platform

systemStatus Reasons or meanings Expected Reaction
cause value for this status event
Messages Lost • OpenScape Voice detected The application or application
that a CSTA event may have platform should take the
been lost during internal necessary recovery actions to
processing. keep its databases updated while
• OpenScape Voice is restarting. facing the prospect that at least
In this case, service request one CSTA event may have been
messages are rejected until lost.
the OpenScape Voice link is
re-established.
Partially Disabled • OpenScape Voice The application should be aware
geographically separated node that some devices may be out-of-
is running in standalone mode. service in this node.
• In this mode some registering
devices may be unavailable
(out-of-service) until normal
operation is re-established.
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System Services

Disabled • OpenScape Voice is shutting The application should assume
down, restarting or reloading. It that OpenScape Voice is in a “not
is very possible that the ready state and discontinue any
“Disabled” event may not further service requests until
reach the application. OpenScape Voice has signaled
• The CSTA service has been that it has again entered the ready
administratively disabled on state.
OpenScape Voice.
NOTES:
The Ready state is signaled by a
subsequent System Status event
with the Enabled cause value.
• While in the Disabled state no
service request is
acknowledged by OpenScape
Voice.
• All active monitors are cleared
and should be considered lost
by the application.
• If OpenScape Voice is shutting
down the Enabled system
status is not sent until
OpenScape Voice has been
restarted.
• If OpenScape Voice is
performing a restart it could
take several minutes for the
Enabled system status to be
sent.
Enabled • OpenScape Voice is ready Begin sending service requests.
• OpenScape Voice CSTA Monitors are cleared.
service has been
administratively re-activated Note: If OpenScape Voice did not
and ready for service requests send an Initializing system status
from the application. prior to the Enabled event then all
previously established monitors
remain valid.
Initializing OpenScape Voice CSTA service Same expectations as the

is restarting and all monitors are Disabled system status.
no longer valid. OpenScape Voice
always sends 1 mandatory
Initialization system status prior to
an application registration.
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System Services

Overload OpenScape Voice is declaring When OpenScape Voice sends
reached that an overload condition has the systemStatus with the
been reached. overloadReach cause value the
application is blocked from
sending new MakeCall,
ConsultationCall and
SingleStepTransfer service
requests. This condition remains
until OpenScape Voice sends the
System Status =
overloadRelieved.
Overload relieved The previously declared Overload Return to normal processing and
Reached condition has been begin sending service requests.
relieved.
Normal Response to application status If capable the application must
(that is, Loopback). Maybe used positively acknowledge the
to provide a heartbeat. However, system status event.
currently no periodic heartbeat is
provided by OpenScape Voice.
System Status message are sent after the application registration is received
using the requestTypes System Status and maybe used by the application as a
heartbeat mechanism.
Note: Currently OpenScape Voice does not provide a mechanism to enable

periodic system status using systemStatusTimer in Get Switching Function
Capabilities positive acknowledgement.
Application or Application PlatformOpenScape Voice

Enabled Typically all active monitors have OpenScape Voice assumes that
been cleared. the application has cleared all
active monitors if Application
Session Service timer has
expired or no application session
has been started.
Normal Response to application status If capable, OpenScape Voice
(that is, Loopback) positively acknowledges the
Maybe used to provide a system status event.
heartbeat. However, currently no
periodic heartbeat is expected by
OpenScape Voice.
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System Services
4.2.2.3 Switching Function Capabilities Changed

The Switching Function Capabilities Changed service is used to indicate that
switching function level capability information available using the Get Switching
Function Capability service has changed.
4.2.2.4 Switching Function Device Changed

The Switching Function Devices Changed service is used to indicate that
information associated with the current set of devices that can be controlled and
observed in the switching subdomain has changed.
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Monitoring Service
4.3 Monitoring Service
4.3.1 Services
4.3.1.1 Change Monitor Filter
The Change Monitor Filter service is used to modify the set of event reports that
are filtered out (not sent) over an existing monitor. The new set events to be
reported are listed in the service acknowledgement.

crossRefIdentifier Y This parameter indicates the monitor for which to
change the filter.
requestedFilterList Y This parameter specifies the requested set of events to
be filtered out (not sent) by the server. Refer to
Appendix C, “Supported CSTA Services and Events by
Device Type” for supported CSTA events.


actualFilterList Y This parameter specifies the requested set of events
to be filtered out (not sent) by the server. The actual
events filtered may be different from the requested
filter. If the actual and requested filters are the same
this parameter is not be sent in the positive response.
Refer to Section 2.4 for supported CSTA events.

None
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Monitoring Service
4.3.1.2 Monitor Start
The Monitor Start service initiates event reports (otherwise known as events) for
a device.
OpenScape Voice does not support call monitoring.

monitorObject Y Specifies the monitor object of a device to be
monitored.
Supported option:
• Device (Device ID)
Note: Network Interface Devices must be

present in Device Number (DeN) format (see
Section 2.6.1.3, “Device Number (DeN)
Format”)
Note: A deviceID of "BBBB" can be used

to initiate a bulk monitor of all ONS-
enabled subscribers.
requestedMonitorFilter Y This parameter specifies the requested set of

events to be filtered out (not sent) by the
switching function. It is a bitmap of all events
defined in this Standard. Refer to Appendix C,
“Supported CSTA Services and Events by
Device Type” for supported CSTA events
supported by the monitorFilter.
Note: CSTA limits the events on NID to

Offered, Originated, Connection Cleared and
Call Information; however the application may
filter these events. If they are filtered CSTA SM
shall honor the filter request.
monitorType Y Specifies the type of monitor requested.

Supported options:
• device-type (default if not provided)
requestMonitorMediaClass N Specifies the media classes (voice, digital data,
Email, message, etc.) of calls that are being
requested to be monitored for the
monitorObject.
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Monitoring Service
Negative acknowledgement error values are defined in Section 2.6.2.

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Monitoring Service

monitorCrossRefID Y Specifies the monitor object of a device to be
monitored. Supported options:
• Device (Device ID)
Note: In the case of a bulk monitor the

deviceID returned by OSV is "XR:BBBBx".
The "x" is an ordinal number that makes the
bulk monitor object unique. The application
needs to understand that all CSTA event
presented when bulk monitoring will be
presented as the subscriber's serviceID of
the subscriber.
When an CSTA event is generated for an

ONS-enabled subscriber and bulk
monitoring is enabled CSTA SM presents
the monitorCrossRefID parameter equal to
the subscriber's provisioned serviceID as
shown below:
<monitorCrossRefID>15619231439</
monitorCrossRefID>
However, if the CSTA event is generated for

a WebRTC-enabled subscriber CSTA SM
will append the string ":webRTC" to the
serviceID. In this case the
monitorCrossRefID shall be presented as
follows:
<monitorCrossRefID>15619231439:webR
CT</monitorCrossRefID>
requestedMonitorFilter Y This parameter specifies the requested set of

events to be filtered out (not sent) by the
switching function. It is a bitmap of all events
defined in this Standard. Refer to section 0 for
supported CSTA events supported by the
monitorFilter.
monitorType Y Specifies the type of monitor requested.
Supported options:
• device-type (default if not provided)
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Monitoring Service

requestMonitorMediaCla N Specifies the media classes (voice, digital data,
ss Email, message, etc.) of calls that are being
requested to be monitored for the
monitorObject.

• The monitorObject must be a deviceID.
• OpenScape Voice supports only device monitoring. If the call leaves the
monitored device the monitoring can’t be continued.
• OpenScape Voice does not currently limit the number of device monitors per
TCP link or Application Session.
• Monitoring is only guaranteed for devices within the switching sub domain.
• Multiple monitors may exist for the same station device or group device. Each
monitor may have a unique event filter.
• Multiple applications monitoring and controlling the same device are

responsible for coordinating any call control functions to avoid conflicts
among the applications.
• Group Devices (MLHG) may be monitored and provide backup call

distribution (UCD mode) for applications that use Application Session
Services.
• Monitoring of ONS provisioned SIP deviceID is supported regardless of

whether a physical device is registered for that deviceID.
4.3.1.3 Monitor Stop
The Monitor Stop service is used to cancel a previously initiated Monitor Start
service.
The Monitor Stop service can be issued by a function to terminate or signal the
termination of a corresponding Monitor Start service.

crossRefIdentifier Y This specifies which monitor to cancel.
Note: In the case of a bulk monitor object

"XR:BBBBx" returned in the Monitor Start
Response. The "x" is an ordinal number that
makes the bulk monitor object unique.
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Snapshot Services
Negative acknowledgement error values are defined in Section 2.6.2.

A positive acknowledgement to the service request indicates that the Cross Reference ID
provided in the Monitor Start response is no longer invalid.

The switching function may issue a Monitor Stop service when it can no longer
provide information, for example if device is deleted through administration.
4.4 Snapshot Services
4.4.1 Services
4.4.1.1 Snapshot Call
The Snapshot Call service provides information about the devices participating in
a specified call. The information provided includes device identifiers, their
connections in the call, and local connection states of the devices in the call as
well as call related information. Information that applies to the entire call is
provided in the Snapshot Call positive response. Information that is specific to
each endpoint in the call (snapshotData parameter) is provided in the Snapshot
Call positive acknowledgement Dynamic Feature Availability is supported and
provided in the servicesPermitted parameter.

snapshotObject Y Indicates the connection ID of the call to be snapshot.
ECMA also provides the option for CallID only for this
parameter; however this option is not supported by
OpenScape Voice.
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Snapshot Services

serviceCrossRefI Y Specifies the reference used to associate subsequent Snapshot CallData services to this
D service request. OpenScape Voice does not support Snapshot Call Data service.
snapshotData Y Specifies information for each endpoint in a call. Supported parameters for
snapshotDeviceResponseInfo:
Parameter Name Supported Type
connectionIdentifier Y connectionID
deviceID Y deviceID
localCallState Y choiceStructure
OpenScape Voice supports compoundCallState
compoundCallSta Y localConnectionS
te tate
mediaCallCharacteristi Y Supported values:
cs • Voice
• Image
servicesPermitted Y Specifies a list of the call control services that can
be applied to the local connection.
ConnectionInformation: Supported flowDirection:
flowDirection • Transmit&Receive
• Receive (silent monitoring active)
callingDevice Y Specifies the calling device.
calledDevice Y Specifies the called device
associatedCalling Y Specifies the Network Interface Device associated with the calling device if the call is an
Device external incoming call. Supported options:
Always “notKnown”
Not provided for outgoing calls.
associatedCalled Y For outgoing external calls, this parameter specifies the
Device Network Interface Device associated with the originally called device. For incoming
external calls, this parameter specifies a device within the switching sub-domain
associated with the originally called device. Not provided for incoming calls.

• The snapshotObject connectionID must contain a valid call ID and a valid
device ID. ECMA also provides the option for CallID only for this parameter;
however this option is not supported by OpenScape Voice.
• If any of the partner devices are not provisioned with CSTA the
servicesPermitted is omitted and the localConnectionInfo becomes
“unknown”.
• The servicesPermitted parameter returned in the response may not be fully

accurate due to the limitation of information kept internally in OpenScape
Voice. Applications should resynchronize their servicesPermitted knowledge
on subsequent events is generated for the call.
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Snapshot Services
• Snapshot Call is currently not supported for Network Interface Devices.
4.4.1.2 Snapshot Device
The Snapshot Device service provides information about calls associated with a
given device. The information provided identifies each call that the device is
participating in and the local connection state of the device in that call. This
service also provides a mechanism to cleanup any so-called “ghost calls”.

SnapshotObject Y The Device ID is the directory number of the snapshot
device.

serviceCrossRefI Y Specifies the reference used to associate subsequent Snapshot CallData services to this
D service request.
snapshotData Y Specifies information for each endpoint in a call. Supported parameters for
snapshotDeviceResponseInfo:
Parameter Name Supporte Type
d
connectionIdentifier Y connectionID
deviceID Y deviceID
compoundCallState Y localConnectionSt
ate
mediaCallCharacteristi Y Supported values:
cs • Voice
• Image
servicesPermitted Y Specifies a list of the call control services that can be
applied to the local connection.
privateData Y outOfService; indicates that no SIP devices are
registered device. See OutOfService and
BackInService events.
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Snapshot Services

• This service does not affect the call state at the specified device.
• This service reports available for the prime line of a keyset device only.
• If there are <= 32 calls on a device, the response to SnapshotDevice returns

the information about all of those calls. If there are > 32 calls on a device, the
response to SnapshotDevice returns a cross reference ID and the information
about the calls are returned in one or more SnapshotDeviceData messages
(32 calls per message).
• localCallState provides simpleCallState view:

If for example, A consults C with B on hold, the Snapshot calls would return
as follows:
A = 2 calls, hold(1st call), connected(2nd call)
B = 1 call, connected
C = 1 call, connected
• Service is only supported for keyset device prime line.
• All active connections known by CSTA are reported immediately. After the
acknowledgement, CSTA performs an asynchronous verification on each
connection to determine if these connections that are still invalid (i.e., so
called ghost-calls). Invalid connections are cleared by CSTA.
• Snapshot Device is currently not supported for Network Interface Devices.
• A QueuedEvent is optionally presented when all members of the group are

busy (AMB). If the Hunt Group is in the AMB state then the connectionID is
presented in the SnapshotDeviceResponse. Snapshot Call is supported on
AMB connection. The following is an example XML of
SnapshotCallResponse:
<?xml version="1.0" encoding="UTF-8"?>
<SnapshotCallResponse xmlns="http://www.ecma-
international.org/standards/ecma-323/csta/ed4">
<crossRefIDorSnapshotData>
<snapshotData>
<snapshotCallResponseInfo>
<deviceOnCall>
<notKnown />
</deviceOnCall>
<callIdentifier>
<callID>FF00020000000000A15D125296080000</callID>
<deviceID>
<notKnown />
</deviceID>
</callIdentifier>
<localConnectionInfo>connected</localConnectionInfo>
<servicesPermitted>
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Snapshot Services
<callControlServices />
<callAssociatedServices />
<mediaAttachementServices />
<routeingServices />
<voiceServices />
</servicesPermitted>
<mediaServiceInfoList />
</snapshotCallResponseInfo>
</snapshotData>
</crossRefIDorSnapshotData>
<callingDevice>
<notKnown />
</callingDevice>
<calledDevice>
<deviceIdentifier>+15619231416</deviceIdentifier>
</calledDevice>
</SnapshotCallResponse>
4.4.1.3 Snapshot CallData

This service is generated as a result of the Snapshot Call service. It is used when
the switching function is providing snapshot call information in multiple messages
(otherwise the switching function provides the snapshot call information in the
Snapshot Call positive acknowledgement).
4.4.1.4 Snapshot DeviceData
This service is generated as a result of the Snapshot Device service. It is used

when the switching function is providing snapshot device response information in
multiple messages (otherwise the switching function provides the snapshot
device response in the Snapshot Device positive acknowledgement).
This includes information about calls associated with a given device. The
information provided identifies each call the device is participating in and the local
connection state of the device in that call. The switching function may generate a
sequence of Snapshot DeviceData services, individually referred to as segments,
in response to a single Snapshot Device service request.

serviceCrossRefID Y Specifies the reference used to associate the Snapshot
DeviceData service messages to the Snapshot Device service request.
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Snapshot Services

segmentID Y Specifies the segment number of this message. Each successive segment number in the
sequence increments the segmentID by one.
lastSegment Y
Specifies (True / False) if this segment is the last one associated with the
serviceCrossRefID.
snapShotData Y
connection Y connectionID
Identifier
deviceID Y deviceID
compointCallState Y localConnectionState
mediaCallCharateri Y Supported values:
stics • Voice
• Image
applied to this local connection

There is no service request completion conditions associated with this service.

See Snapshot Device notes.
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Application Session Services
4.5 Application Session Services

Applications are not required to implement Application Session Services to use
CSTA services.
Applications Session Services (refer to Section 1.4, “References”) establish and
maintain a relationship between an application and a server for the purpose of
exchanging application messages. For the purpose of this Standard this
relationship is called an application session.
Session IDs provide mechanisms for:
• OpenScape Voice and Application to preserve and recover device monitor

cross-reference ID after a link failure.
• Enables Group Device (MLHG) under application control to provide backup

call distribution (UCD) based on the application heartbeat extension.
• Enables applications to declare exclusive call control for a Group Device

(MLHG).
OpenScape Voice supports the following Application Session Services as defined
by ECMA 354. Both HPPC application (A) and OpenScape Voice server (S) must
comply with all conformance requirements defined in section 2 of ECMA 354 for:
• Start Application Session (A  S)
• Stop Application Session (A  S)
• Reset Application Session Timer (A  S)
• Application Session Terminated (A  S)

The following are known limitations in OpenScape Voice implementation of
Application Session Services:
• OpenScape Voice supports only one Application Session per CSTA TCP
connection. A second Start Application Session Service request on a CSTA
TCP connection is rejected.
• System Status messages related to an Application Session are not

supported.
• Request System Status messages should not be exchanged for application

heartbeat purposes when using an Application Session. Application
heartbeat for the purposes of backup call distribution from a Group Device
(Hunt) is a FUTURE requirement.
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4.5.1 Start Application Session

The Start Application Session service is used to initiate an application session
between an application and a server.
A globally unique identifier, called a sessionID, is returned in the positive service
response that identifies the application session.
Once an application session is established, the server must maintain information
associated with the application session. When the application session is
terminated, the application context information is cleared.
The application session exists until:
• It is stopped by using a Stop Application Session service
• The session is abnormally terminated by the server as indicated by the

Application Session Terminated service (for example, due to the session
timer expiry)

applicationInfo Y Specifies information associated with the
application requesting the application session.
• applicationID
• applicationSpecificInfo
requestedProtocolVersions Y Specifies one or more application protocol
versions that the application wants to use for
the application association. The list is ordered
by highest priority protocol version first.
• ECMA-323 (Edition 4)
requestedSessionDuration Y Specifies the length of time (in seconds) that the
application session should be maintained. The
sessionDuration timer can be periodically
refreshed using the Reset Application Session
Timer service.
If the requestedSessionDuration is not provided
the server chooses a default sessionDuration
value. Refer to usage notes for session duration
negation rules.
extensions Y Specifies non-standardized information.
OpenScape Voice supports an application
heartbeat timer negotiation which can be used
to trigger backup call distribution at a monitored
group device (MLHG). Supported options:
• requestedHBT value n (see usage notes)
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Negative acknowledgement error values are defined in the service response

definition below.

sessionID Y Specifies the globally unique identifier associated
with the application session that has been created.
The SessionID size is 9 characters and ensured
unique system wide
actualProtocolVersion Y Specifies the protocol version that is being used for
the application session. This protocol version shall
be one of the protocol versions specified in the
service request. OpenScape Voice does not
currently support protocol negotiation and accepts
requestedProtocolVersion as shown below. Any
mismatch in namespace and installed release is
rejected.
• ECMA-323 Edition 4
actualSessionDuration Y Specifies the new value for the length of time (in
seconds) that the application session is maintained
by the server. This value may be less than or equal
to the requestedSessionDuration in the service
request.
If the requestedSessionDuration is not provided in
the service request, the server provides a default
value which shall be used for the application
session. See usage notes for session duration
negation rules.
OpenScape Voice supports an application
heartbeat timer negotiation which can be used to
trigger backup call distribution at a monitored group
device (MLHG). Supported options:
• actualHBT value n (see usage notes)
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Negative Acknowledgement
Parameter Supported Comments

Name
errorCode Y Specifies the type of error.
Either a standardized error or an application specific error
may be used. The standardized set of errors are:
• invalidApplicationInfo – the server is unable to establish
an application session due to invalid or unrecognized
information in the applicationInfo parameter.
• requestedProtocolVersionNotSupported – none of the
requested protocol versions specified in the service
request are supported.
• serverResourcesBusy – the server cannot establish an
application session due to internal resource constraints.
• maxNumberSessions – the server cannot create an
application session because it has reached the maximum
number of allowed application sessions (or example,
license/provisioning limitations).

None
4.5.1.1 Basic Application Session (Monitor Recovery)
• The applicationInfo information provided by the application is only logged by

OpenScape Voice. No other usage of this information defined for this
information.
• Currently Application Session Services have a one-to-one relationship with

the application and virtual TCP address provisioned for CSTA service access
(Refer to Section 3.1, “Application Connectivity”).
• Application Session XML namespace ECMA 354 was added to all Application
Session Services. For the requestedProtocolVersion and
actualProtocolVersion, the OpenScape Voice switching function only uses
the protocolVersion in the request/response messages exchanged with the
application. Therefore, it is required that the applications list the Application
Session XML namespace as their first namespace in the protocolVersion
element of their Application Session XML messages (refer to Section 2.2.2,
“ECMA-323 Specified Tags”).
• The requestedDuration granularity is seconds, if no requestedDuration is

provided by the application OpenScape Voice responds to the Start
Application Session request with an actualDuration of 900 seconds (15
minutes). This is an OpenScape Voice default value and does not require
provisioning.
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• OpenScape Voice and application may negotiate for the actualDuration. The
requestedDuration and actualDuration granularity is in seconds. OpenScape
Voice supports an Application Session duration range of 120 seconds (2
minutes) minimum to 3600 seconds (1 hour) maximum.
• Once the session duration has been successfully negotiated, OpenScape

Voice and application must preserve monitor monitorCrossReferenceIDs
across temporary link failures or OpenScape Voice restarts for each active
sessionID.
• The requestedDuration and actualDuration granularity is in seconds.

OpenScape Voice supports an Application Session duration range of 120
seconds (2 minutes) minimum to 3600 seconds (1 hour) maximum.
• The following table defines the OpenScape Voice rules for delivering the
actualDuration:
requestedDuration actualDuration
(from application) (from OpenScape Voice)
Start Application Session Reset Application Session
Timer
Within duration range requestedDuration requestedDuration
< minimum range value Minimum duration value Minimum duration value
> maximum range value Maximum duration value Maximum duration value
Not provided by application 900 seconds (15 minutes) Last negotiated
actualDuration
4.5.1.2 Application Session with Application Heartbeat

(Fallback Call Distribution)
• The extensions parameter defined in ECMA 354 shall for the purpose of
negotiating a Heartbeat Timeout value between OpenScape Voice and
application.
• OpenScape Voice uses the negotiated Heartbeat value to trigger backup call
distribution on specific Group Devices (MLHG).
• The proposed value for extension parameter in the service request is

requestedHBT=<value in seconds>. The proposed value for the extension
parameter in the service response is actualHBT=<value in seconds>.
• The requestedHBT and actualHBT parameter values shall be independent of

the requestedDuration and actualDuration value used for the overall
Application Session.
• The requestedHBT is a conditional parameter and should only be used when

an application requires backup call distribution timeout on a Group Devices.
Only one actualHBT is supported per application session. The actualHBT is
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applied to a Group Device when the sessionID is specified by the application

in the monitor start for the Group Device. Refer to Section 4.3.1.2, “Monitor
Start” for details.
• The rules for used by OpenScape Voice to determine the actualHBT value
are as follows:
requestedHBT actualHBT
(from application) (from OpenScape Voice)
Start Application Session Reset Application Session
Timer
< actualDuration for the requestedHBT requestedHBT
session
> actualDuration for the Use the minimum session Use the minimum session
session duration value duration value
Not provided by application No HBT is used by Last negotiated actualHBT
application
• The application is required to send the Reset Application Session Timer

before the HBT expires to maintain control of Group Device and prevent
backup call distribution from starting. Both the requestedSessionDuration
and HBT are optional. If not supplied the previously used values are to be re-
used.
• Expiration of the HBT does not affect the active Application Session which
remains active until the actualDuration timer expires.
Note: While ECMA 354 permits multiple application sessions for CSTA over
SOAP, this is not the case for CSTA over TCP supported by OpenScape
Voice. Only one Application Session per TCP link is supported by OpenScape
Voice. OpenScape Voice negatively acknowledges all subsequent Start
Application Session service requests received on a TCP link with an existing
application session.
OpenScape Voice currently supports a maximum of 16 application links.
• All active Application Sessions are maintained by the OpenScape Voice

standby node in the event of a switchover. In case of a switchover, if primary
node has active Heartbeat Timers, these are restarted on the secondary node
when the secondary node takes over.
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4.5.2 Stop Application Session

The Stop Application Session service is used by the application to terminate an
existing application session.

sessionID Y Specifies the globally unique identifier associated
with the application session that is being stopped.
sessionEndReason Y Specifies the reason that the application session is
being stopped. Either a standardized reason or an
application specific reason may be used. The
standardized set of reasons are:
• normal – the application is no longer interested in
maintaining this application association.
definition below.


Name
errorCode Y Specifies the type of error.
Either a standardized error or an application specific error
may be used. The standardized set of errors are:
• invalidSessionID – the sessionID is not valid or known by
the server.

Refer to notes in Section 4.5.1, “Start Application Session”.
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4.5.3 Reset Application Session Timer

The Reset Application Session Timer service is used by the application to reset
the duration that an existing application session.

sessionID Y Specifies the globally unique identifier
associated with the application session whose
timer is being reset.
requestedSessionDuration Y Specifies the new value for the length of time
(in seconds) that the application requests that
the server maintain the application session.
extensions Y Heartbeat timer renegotiation is supported.
Refer to usage notes in Section 4.5.1, “Start
Application Session”.
definition below.

actualSessionDuration Y Specifies the new value for the length of time (in
seconds) that the application session is maintained
by the server. This value may be less than or equal
to the requestedSessionDuration in the service
request.
If the requestedSessionDuration is not provided in
the service request, the server provides a default
value which is used for the application session.
extensions Y Heartbeat timer renegotiation is supported. Refer to
usage notes in Section 4.5.1, “Start Application
Session”.
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errorCode Y Specifies the type of error. Either a standardized error
or an application specific error may be used. The
standardized set of errors are:
• invalidSessionID – the sessionID is not valid or
known by the server.
• serverCannotResetSessionDuration – the server
cannot reset the session timer associated with the
application session.

4.5.4 Application Session Terminated

The Application Session Terminated service is sent by a server when the server
has terminated an application session.

sessionID Y Specifies globally unique identifier associated with the
application session that is being terminated.
sessionEndReason Y Specifies the reason that the application session has
been terminated. Either a standardized reason or an
application specific reason may be specified.
• resourceLimitation – application session
terminated due to resource constraints.
• sessionTimerExpired – application session
terminated due to the sessionTimer expiry.
Response Parameters
None

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4.6 Call Control

This subsection describes the Call Control features of this Standard. It includes:
• Call Control services
• Call Control events
4.6.1 Services
4.6.1.1 Accept Call (ONS Subscribers Only)
Attention: This section is for Unify internal use only. Refer to Appendix F, “One
Number Service (ONS)” for details.
OpenScape Voice supports Accept Call for devices provisioned for ONS-IO
service only. An inbound call to an ONS provisioned subscriber remains in the
alert-pending state for 2 seconds or until acted upon by the application.

callToBeAccepted Y Specifies the connection to
be accepted.
Initial State Supported
Alerting - Offered Y
privateData Y ONS only.
noReOffer is mandatory if Offer Call is “distributed”
OpenScape Voice supports the atomic positive acknowledgement model. Atomic
means that only Offered Timer is stopped and the call progresses to the ONS
subscriber’s registering device.
Response Parameters
None
ONS Usage
• Inbound provisioned and active switch services, such as call forwarding,
group pickup, etc. will be started.
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• If the subscriber device is currently unregistered or unreachable (does not

respond to the setup) the call forward-dependable or call forwarding switching
function service will be applied after the Accept Call service but before the
device is alerted. This results in an immediate Diverted Event.
Note: It may take up to 30 seconds for the switch to detect that the device is
unreachable.
• Call forward-dependable service must be provisioned to address ONS

configurations that use non-registering devices exclusively. Call forward-
dependable is recommended to address inbound calls to a device that
register but may become temporarily unreachable.
4.6.1.2 Alternate Call
The Alternate Call service places an existing active call on hold and then retrieves
a previously held call. OpenScape Voice does not currently permit this service
usage to place an active call on hold and then connect to an alerting or queued
call at the same device (that is, to answer a call-waiting call).

heldCall Y Specifies the held connection for the alternating
device.
Alerting - Offered N
Alerting - Delivered Y
Alerting – Entering Distribution N
Hold Y
Queued N
activeCall Y Specifies the active connection for the alternating
device.
OpenScape Voice supports the multi-step positive acknowledgement model.
Response Parameters
None
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• Alternate service is only supported for Unify phones. Refer to Section 3.2.2.1,
“Type1 and CSTA over SIP Device Type configuration”.
• This service is supported for ONS-IO.
Attention: One Number Service (ONS) is internal to Unify and is used over
Application (Refer to Appendix F, “One Number Service (ONS)” for details.
4.6.1.3 Answer Call
The Answer Call service connects an alerting call. This service is typically
associated with devices that have attached speakerphone units and headset
telephones to connect to a call using hands-free operation.
callToBeAnswered Y Specifies the connection to be answered.

Initiated N
Queued N
Negative acknowledgement error values are defined in Section 2.6.2, “Negative Service
Response”.
Response Parameters
None

• Answer Call is possible if the called device has only 1 primary line registration
active and no other secondary or phantom lines registered.
Note: The called primary line DN may appear as secondary lines on other
devices.
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• If more than 1 contact is registered on the alerting device DN then Answer call
is not possible.
• CSTA supports the following first party device control options for Answer Call
in the following order depending on device support:
a) uaCSTA
b) Remote Control Talk Event Package
c) Alert-Info header-field with Auto-Answer indication. Not supported for

callback recall.
• If a call waiting call is answered the currently connected call is placed on hold
and the alerting call waiting call is answered.
• This service is supported for ONS.
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4.6.1.4 Call Back Call-Related
The Call Back Message Call-Related service allows a computing function to

request that the switching function leave a pre-defined message requesting that
the called device call the calling device. For example, the called device may have
been busy when called.
Note: This service is only allowed for alerting or busy calls.

callbackConnection Y Specifies the callback connection at the calling
device.
The callback connection may include ONS binding
(refer to operational note 3.)
Initial Local Connection Information D1C1
Alerting - Entering Distribution (Hunt N
Group)
Connected *N1
Failed Y
Hold N
Initiated N
Queue N
* if D2 is across a network interface that supports
callback service then callback is possible in
connected state on N1C1. OpenScape Voice
represents N1 as D1.
callCharacteristics N Specifies the high level characteristics
SubjectOfCall N Specifies the subject/intent of the call
languagePreference N Specifies the language preferences to be associated
with the call
security N Specifies timestamp information, message number,
and security information
privateData N Specifies non-standardized information
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Positive Response Parameters

targetDevice Y Specifies the deviceID of the device that the call back
was initiated for ( See operational note 4).
security N Specifies timestamp information, message number, and
security information.
privateData N Specifies non-standardized information.
Response Parameters
If Callback Call-Related service cannot be invoked OpenScape Voice V9 shall
respond with an appropriate CSTA Error.
Possible CSTA errorValues include:
• invalidConnectionState – if callbackConnection is not alerting or busy state
• requestIncompatibleWithDevice – targetDevice (alerting or busy device) does

not support callback service
• invalidCallID – unknown callID
• privilegeViolationSpecifiedDevice: There is a limit in callback requests that a

user can initiate. If a user exceeds this limit the response will be this one; Or
the callback cannot be activated temporarily. In a short period of time a
reactivation may be successful. Or the callback cannot be activated for a long
period of time.
• featureAlreadySet: A callBack request already exists on a target device
• invalidDeviceID: CCS fails to verify the FQN from the mem slot vs the FQN
from the target device.

• The calling device’s local connection state must be connected.
• The target device's local connection state must be Delivered (alerting) or

Failed (e.g., Busy).
Note: D2 is across a network interface that supports callback service then

callback is possible in connected state on N2C1.
• The targetDevice in the service response shall be presented in FQN (if

possible based on provisioning of number translation).
• If callback connection includes media other than voice (e.g., image) the call
back shall be set but only voice media shall be invoked in the callback-recall
setup.
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4.6.1.5 Camp on Call

The CampOn Call service allows the computing function to queue a call for a
device (that typically is busy) until that device becomes available (after finishing
a current call or any previously queued calls, for example).
4.6.1.6 Clear Call

The Clear Call service releases all devices from an existing call. In the case of a
conference call, this results in all devices in the conference call being released
from the call.
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4.6.1.7 Clear Connection
The Clear Connection service releases a specific device from a call. In the case
of a two-party call, this may result in the call being torn down. In the case of a
conference call, this results in the specific party being removed from the
conference.
Clear Connection can also be used on a connection in the Offered state to
effectively reject the call.

connectionToBeCleared Y Specifies the connection to be cleared.
Initial State Supported Note
Alerting - Offered Y 10
Alerting - Delivered Y 4
Alerting – Entering Y
Distribution
Connected Y
Failed Y
Hold Y 1, 7
Initiated Y
Queued Y 7
reason N Specifies the reason the connection is being
cleared (busy, for example).
Negative acknowledgement error values are defined inSection 2.6.2, “Negative
Response Parameters
None
Miscellaneous Characteristics
DeviceIDOnly -The switching function accepts and supports the DeviceID only
format of the Connection ID for this service.

1. The Clear Connection service does not automatically retrieve a held call. If an
application wants to clear an active call and retrieve a currently held call, the
Reconnect service must be used instead of Clear Connection.
2. The Clear Connection service results in a negative acknowledgement if the

clearing party is connected to a conference and has a call on soft hold.
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3. If the clearing device’s Device ID refers to an extension that appears on more

than one device (multiple appearance), the Clear Connection service is
attempted only on the device where the specified extension number is
configured as its primary device, and only if no other appearances are active
(that is, the Connection State is connected) on that device. If these conditions
are not met, a negative response is returned. In addition, if an appearance of
the primary device is connected into the call (bridged conference), a negative
response is returned.
4. If the primary device is ringing, other appearances of that line are also
cleared.
5. The clearing party cannot be the target party of an executive override.
6. After the successful execution of the Clear Connection service, the clearing
device and any non-conferenced devices in the call transition from
connected, to failed, and to null or connected to null.
7. A held or queued connection can only be cleared if there is no other active

connection at the clearing device.
8. The Clear Connection service results in a negative acknowledgement if the

clearing party has more than one connection and the service request was
initiated with DeviceIDOnly.
9. If the target device is a SIP phone that supports uaCSTA, OpenScape Voice
may use uaCSTA to clear the connection at this device. The CSTA application
has no control if uaCSTA is used or not.
10. Clear Connection does not use uaCSTA if the call is in the Offered state. At
this point the call is not established at a physical device.
11. Clear Connection invoked on a Callback Recall cancels the original callback.
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4.6.1.8 Conference Call
The Conference Call service provides a conference of an existing held call and
another active call at a conferencing device.
The two calls are merged into a single call and the two connections at the
conferencing device are resolved into a single connection. The Connection IDs
formerly associated with the conferenced connections are released and a new
Connection ID for the resulting connection is created. The existing held call may
consist of two or more devices.
heldCall Y Specifies the held connection.I

Alerting - Delivered N
Connected N
Hold Y
Queued N
activeCall Y Specifies the active connection.
Connected Y
Hold N
Response Parameters

conferenceCall Y Specifies the resulting connection to the new call. The
ConnectionID shall have the CallID of the resulting
conference call and the DeviceID of the conferencing
device.

1. Adding a party to an existing conference is only supported for Unify phones.
Refer to Section 3.2.2.1, “Type1 and CSTA over SIP Device Type
configuration”.
2. CSTA Subscriber must be provisioned for Large Conference Service.
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3. Large Conference service requests may be rejected based on limitations and

constraints such as:
– Subscriber is not provisioned for large conference service
– Three-way call may not be supported when active leg is the result of
incoming call, for example. call waiting or pickup group.
– Number of participants would be exceeded. SIP Large Conference

Service supports from 3 to 48 conference members.
– Media Service pool resources not available
4. Only voice media is supported by the Large Conference Service.
5. Service is not supported for control of SIP local device conferencing.
6. Service is not support to invoke a bridged appearance.
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4.6.1.9 Consultation Call
This service places an existing active call at a device on hold and initiates a new
call from the same device. The existing active call may include two or more
devices (e.g., conference).
OpenStage phones support the capability to invoke a 3rd call leg after answering
a waiting call or picking a call during an existing call. A 3rd call leg may be invoked
via the Consultation Call service. Refer to PART II for detailed event flows.
Before Service After Service
D1 h c D2 D1 h c D2
OpenStage C1 OpenStage C1
c C2 c D3 h C2 c D3
c C3 c D4

existingCall Y Specifies the active connection.
Connected Y
Hold Y
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consultedDevice Y • Specifies the device to be consulted.
The number must be dialable by the callingDevice,
i.e. no toll or subscriber restriction
• The number may be a feature access code if calling
subscriber is authorized to use the feature. If feature
requires subsequent digits to complete the request
they must be include in this parameter.
• It is recommended that features supported via CSTA
services, for example, Conference, Silent Monitoring
(Join), Callback, Call Completion services, Agent
State (Hunt Make Busy), Call Forwarding, Caller Id
features, Pickup, be activated by the specific CSTA
service.
• Feature access codes supported:
• System Speed Dialing First List
• System Speed Dialing Second List
• Activate Class Of Service Switchover
• Deactivate Class Of Service Switchover
• Call Forwarding Override
• Caller Identity Suppression Per Call
• Activate Calling Identity Suppression
• Deactivate Calling Identity Suppression
• Toggle Calling Identity Suppression
• Alternative Calling Identity
• Activate Anonymous Caller Rejection
• Deactivate Anonymous Caller Rejection
• Malicious Call Trace
• Last Incoming Number Redial
• Last Outgoing Number Redial
• 1-Way Intercom Call (Speaker Call)
• 1-Way Broadcast Call (Speaker Call)
• Business Group Night Bell Call Pickup
• Call Park to Server
• Call Park Retrieve from Server
• Silent Monitoring - Toggle Whisper
• Account Code Entry
• Pre-Dial Authorization Code
• Executive Busy Override
• Code Executive Busy Override
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userData Y Specifies the user data to be sent to parties in a call.
Notes:
1. OpenScape Voice V9 currently supports user data

invocation for the purpose of sending an application
provided “GUID” in the outgoing SIP setup to the
consulted device.
2. OpenScape Voice V9 does NOT propagate the

application provided “GUID” in subsequent event
flow.
3. The “GUID” shall be inserted in the string element

and it shall be encoded in hexadecimal value. The
maximum length supported by OpenScape Voice
V9 is 256 characters (provided via the capabilities
exchange services).
accountCode N Specifies the account code to associate with the
consulted call.
authCode N Specifies the authorization code to allow the call.
callCharacteristic N Specifies the high level characteristics (Priority call, for
s example) to be associated with the call.
mediaCallCharac Y This specifies the media characteristics to be associated
teristics with the call being made. If this parameter is not present
then the media class is Voice. Supported values:
• Voice
• Image
Note: Voice and Image are supported to create a new

video call for this service.
subjectOfCall N Specifies the subject/intent of the call.

privateData Y Application Provided Calling Name and Number
privateData tags”
• appCallbackName
• appCallbackID
Response Parameters

initiatedCall Y Specifies the initial connection to the new call. The
ConnectionID shall have the CallID of the resulting new
call and the DeviceID of the consulting device.
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Multistage dialing is not supported.

1. Prior to the consultation, the connection at the consulting device must be
connected or a negative response is returned.
2. After the successful execution of the consultation, the active connection at the
consulting device is in the connected state, and the consultation-held
connection at the consulting device is in the hold state (HELD is shown in the
phone).
3. After successful execution of the consultation, the connection at the

consulted device are alerting, queued (if consulted device is a hunting group),
or null (if a feature is active such as call forwarding immediate).
4. If the active call has been placed on consultation hold, but OpenScape Voice
is unable to extend the call to the called device, the application must use the
Reconnect service to retrieve the party on consultation hold.
5. If the consulting device’s Device ID refers to an extension number that

appears on more than one device (multiple appearance), the Consultation
Call service is attempted only on the device where the specified extension
number is configured as its primary device, and only if no other appearances
are active (that is, the Connection State is connected) on that device.
6. The SIP phone of the holding party is in HELD state, and all restrictions of
phone features imposed by this phone state are still applicable.
7. The audible tone or announcements depend on provisioning and if tones are

provided by endpoint or OpenScape Voice. If held leg is controlled by
OpenScape Voice Conference service no tones or announcements are
provided to the held conferees.
8. If the physical consulting device supports uaCSTA (e.g., OpenStage) then it

may be possible to invoke a 3rd call leg for the active call via the Consultation
Call service.
Note: Consultation call service will be presented in the servicesPermitted

parameter for active call when the phone supports uaCSTA. However, the
phone will accept a uaCSTA Consultation Call request only under the
following conditions:
- after answering a waiting call
- after a Group or Direct Pickup during an active call
This is a known limitation which may cause the Consultation Call request to
be rejected.
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4.6.1.10 Deflect Call
The Deflect Call service allows the computing function to divert a call to another
destination that may be inside or outside the switching sub-domain.

callToBeDiverted Y Specifies the connection to be diverted.
Failed Supported
Alerting - Offered Y
Alerting – Entering Distribution Y
Connected N
Failed N
Hold N
Queued Y
newDestination Y Specifies the device to which the call is to be diverted.
consulted call.
callCharacteristics N Specifies the high level characteristics (Priority call, for
example) to be associated with the call.
mediaCallCharact N This specifies the media characteristics to be
eristics associated with the call being made. If this parameter
is not present then the media class is Voice.
This parameter is ignored by OpenScape Voice on the

service request and the existing media is retained
diverted call.
privateData Y ONS:
noReOffer element is mandatory if Offered Call cause
= distributed.
Response Parameters
None
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1. This service is supported for ONS-IO.
Attention: One Number Service (OND) is internal to Unify. Refer to Appendix

F, “One Number Service (ONS)” for details.
2. Currently CSTA Deflections to internal or on-net devices do not provide loop

protection.
4.6.1.11 Dial Digits

The Dial Digits service allows the computing function to perform a dialing
sequence that is associated with a call that has already been initiated (that is, has
manually gone off-hook or has been initiated using a Make Call or Consultation
Call service). This service is also used to perform the dialing sequences
associated with completing a multi-stage dialed call.
Note: See Generate Digits in Section 4.7.1.1, “Associate Data”.
4.6.1.12 Directed Pickup Call
Service is Not supported

The Directed Pickup Call service moves a specified call and connects it at a new
specified destination.
Refer to PART II of the CSTA Interface Specification for manual phone activation
of Call Pickup - Directed CSTA event flow.
4.6.1.13 Group Pickup Call
Service is Not supported

The Group Pickup Call service moves a call that is a member of a specified or
default pickup group to a new specified destination. This results in a connection
in a pickup group to be connected to a new specified destination inside the
switching sub-domain.
Refer to PART II of the CSTA Interface Specification for manual phone and SIP-
Q (Network) activation of Call Pickup - Group event flow.
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4.6.1.14 Hold Call
The Hold Call service places a connected connection on hold at the same device.
callToBeHeld Y Specifies the active connection to be held.

Connected Y
Response Parameters
None

• This service interrupts communication for an existing call at a device. The
relationship between the holding device and the held call is maintained until
the call is retrieved from the held state or until the call is cleared.
• This service currently does not provide a CSTA recall time-out. Recall is
handled by phone or OpenScape Voice service directly.
• Only one call can be put on hold using the Hold Call service. While this call
remains on hold, subsequent Hold Call service requests are denied with a
negative response.
• This call must be in the connected state on the devices’ primary line or a
negative response is returned. In a consultation call scenario, the holding
device may be the consulted party. In a conference call scenario, the holding
device must be a conference member or the party who was consulted by a
conference member.
• If the target device is a SIP phone that supports uaCSTA, OpenScape Voice
may use uaCSTA to place the call on hold. If uaCSTA request fails,
OpenScape Voice V9 uses 3PCC option to invoke hole.
• The audible tone or announcements depend on provisioning and if tones are

provided by endpoint or OpenScape Voice. If held leg is controlled by
OpenScape Voice Conference service no tones or announcements are
provided to the held conferees.
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Attention: One Number Service (ONS) is internal to Unify. Refer to Appendix

4.6.1.15 Intrude Call

The Intrude Call service adds the calling device to a call at a busy called device.
Depending upon the switching function, the result is that the calling device is
either actively or silently participating in the called device’s existing call or
consulting with the called device with a new call.
4.6.1.16 Join Call
The Join Call service allows a computing function to request, on behalf of a

device, that the device be joined into an existing call. In the process of
establishing a connection with the joining Device, the joining Device may be
prompted to go off-hook (if necessary) and when that device does so, it is added
into the call. This service is different from the Single Step Conference service in
that the request is made on behalf of the joining Device (originating device). This
service is different from the Intrude Call service in that there is no prior failed call
at the intruded upon connection.

activeCall Y Specifies an existing connection in an active call to
which the new device is to be added (or joined).
Alerting - Entering Distribution N
Connected Y
Failed N
Hold N
Queue N
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joiningDevice Y Specifies the device that is to be added to (join) the
existing call.
Note: OpenScape Voice V9 supports device-only option

for this parameter. This is used to invoke the Continuous
Silent Monitoring variant.
autoOriginate Y Specifies if the joining device is to be prompted or not

(hands-free mode).
• Prompt
• Do Not Prompt (auto originate) - Default for Join Call
service
participationType Y Specifies the type of participation the joining device has
in the resulting call.
• Silent - the joining device can listen but cannot
actively participate in the resulting conference call. As
a result, the flow direction of the joiningDevice's
connection (i.e., conferenced call) will be Receive. In
this configuration, when either the calling or the called
party hangs up or Clear the Connection via CSTA, the
conference bridge is released automatically.
• Active (Default) - the joining device can actively
participate in the resulting conference call. As a
result, the flow direction of the joiningDevice's
connection (i.e., conferenced call) will be Transmit &
Receive. When a device is joined actively, each
connection to the conference is independent, i.e. the
conference bridge shall not be dropped until all
parties hang up or a ClearConnection is received on
each individual connection.
Response Parameters

conferenceCall Y Specifies the callID of the existing active call and the
DeviceID of the joining device.
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conferenceCallInfo Y Specifies the connection information associated with
the conferenced call connection, i.e. for silent monitor
and whisper
Supported values for mediaSessionInfo

• Voice
• Image
Supported values for flowDirection

• Transmit - e.g. one-way speaker call
• Receive - e.g. silent monitor service
• Transmit&Receive - e.g. barge-in; whisper
• None
Note: numberOfChanges is not supported
Join Call Event Flow (Basic)

Refer to CSTA Call Scenarios for additional detailed flows.

• Silent Monitoring and Recording services are supported by manual dialing
access code. Refer to CSTA Call Scenarios for event flows.
• Monitored connection may be transferred.
• It is possible to join an active conference.
• It is possible to change the flow direction via the Change Connection

Information call associated service. For example, you can change the flow
direction on the silent monitoring device from “Receive” to
“Transmit&Receive”.
• Continuous Silent Monitor is supported by OpenScape Voice V9. To active

Continuous Silent Monitor, the application provides only the device portion of
the activeCall connectionID.

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4.6.1.17 Make Call
The Make Call service allows the computing function to set up a call between a
calling device and a called device.
The service creates a new call and establishes an initiated or connected
connection with the calling device. The Make Call service assigns a ConnectionID
to the calling device and returns it in the positive acknowledgement.

callingDevice Y Specifies the calling/originating device.
OpenScape Voice supports only station deviceID in
make call request. This deviceID must be the service ID
for the provisioned subscriber DN.
Null Y
Initiated N
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calledDirectoryNu Y Specifies the called device.
mber • The number must be dialable by the callingDevice,
i.e. no toll or subscriber restriction
• The number may be a feature access code if calling
subscriber is authorized to use the feature. If feature
requires subsequent digits to complete the request
they must be include in this parameter.
• It is recommended that features supported via CSTA
services, for example, Conference, Silent Monitoring
(Join), Callback, Call Completion services, Agent
State (Hunt Make Busy), Call Forwarding, Caller Id
features, Pickup. be activated by the specific CSTA
service.
• Feature access codes supported:
• System Speed Dialing First List
• System Speed Dialing Second List
• Activate Class Of Service Switchover
• Deactivate Class Of Service Switchover
• Call Forwarding Override
• Caller Identity Suppression Per Call
• Activate Calling Identity Suppression
• Deactivate Calling Identity Suppression
• Toggle Calling Identity Suppression
• Alternative Calling Identity
• Activate Anonymous Caller Rejection
• Deactivate Anonymous Caller Rejection
• Malicious Call Trace
• Last Incoming Number Redial
• Last Outgoing Number Redial
• 1-Way Broadcast Call (Speaker Call)
• Business Group Night Bell Call Pickup
• Call Park to Server
• Call Park Retrieve from Server
• Silent Monitoring - Toggle Whisper
• Account Code Entry
• Pre-Dial Authorization Code
• Executive Busy Override
consulted call.
autoOriginate Y Specifies if the calling device’s connection is
automatically answered (hands-free mode). The
complete set of possible values is:
• Prompt
• Do Not Prompt (auto originate) – Default for Make
Call service using OpenScape Voice 3PCC with a
Unify phone
callCharacteristics N Specifies the high level characteristics (Priority call, for
example) to be associated with the call.
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mediaCallCharact Y This specifies the media characteristics to be
eristics associated with the call being made. If this parameter is
not present then the media class is Voice.
Supported values:
• Voice
• Image
Note: Voice and Image are supported to create a new

video call for this service.

reason N Specifies the reason the connection is being cleared
(busy, for example).
privateData Y Non-standardized information.
• Application Provided Calling Name and Number
privateData tags: appCallbackName and
appCallbackID, respectively
• postDial: enables the provided digits to be dialed
after the calledDirectoryNumber device is
connected.
• The uaCSTA MakeCall Request shall be extended to
include the “Use3PCConError” private data
extension to indicate fallback to 3PCC MakeCall.
Note: Note: OpenStage device and OpenScape

Voice V9 shall be enhanced to prompt the
originating user before establishing a CSTA
MakeCall based on the auto-answer configuration
on the OpenStage device. If auto-answer is
disabled, the phone will alert and the user must
manually answer the call before the call is allowed
to proceed to the b-leg.
The requirement to support 3PCC MakeCall even

though the device supports uaCSTA MakeCall will
result in increased media server usage to play
ringback during call establishment. Solution team
must plan for additional media server channels
depending on the following factors, BHCA per
subscriber, total number of subscribers.
OpenScape Voice V9 Capacity planning tool
should be used by service and planning team to
determine the actual media server requirements for
such a deployment with support from Systems
Engineering.
OpenScape Voice V9 supports the multi-step positive acknowledgement model.
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The following error calling device errors are provided:
• Calling device is not registered:
• CallingDevice is A (may have ONS or not) and A is unregistered:

CSTAErrorCode==callingDeviceOutOfService
• CallingDevice is A|A’ and A’ is unregistered: CSTAErrorCode==

callingDeviceOutOfService
• Calling device is not an OpenScape Voice V9 subscriber:
• CallingDevice is A, A is not an OpenScape Voice V9 subscriber:

CSTAErrorCode== invalidCallingDeviceID
• CallingDevice is A|A’, and translation on DN A’ fails: CSTAErrorCode==

invalidDeviceId
• Calling device is an OpenScape Voice V9 subscriber but not CSTA Feature:
• CallingDevice is A, A is an OSV subscriber but no CSTA feature:

CSTAErrorCode==privilegeViolationSpecifiedDevice
• CallingDevice is A|A’, and A is an OpenScape Voice V9 subscriber with

CSTA, but without ONS,
CSTAErrorCode==requestIncompatibleWithCallingDevice
• Calling device (or OND) is not reachable:
• CallingDevice is A, but A is not reachable: Failed even cause==

networkNotObtainable
• CallingDevice is A|A’, A’ is not reachable: Failed event

cause==networkNotObtainable
• Calling device (or OND) is busy:
• CallingDevice is A, but A is busy: Failed Event cause == busy
• CallingDevice is A|A’, but A’ is busy: Failed event cause== busy
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Response Parameters

callingDevice Y Specifies the initial connection to the new call. The
ConnectionID shall have the CallID of the resulting new
call and the DeviceID of the calling device.
Note that the calling device parameter in the service
request may be different from the deviceID in the
connectionID of callingDevice in the positive
acknowledgement (when the callingDevice in the
service request represents a group of stations, for
example).
• Auto Originate default may be overridden by the application, prompting for
calling device is supported.
• MakeCall while calling device is off-hook is supported but may be blocked by

SIP device configuration (i.e. busy while dialing).
• MakeCall for a group device is not supported (for example, Hunt Group –
MLHG)

• Auto originate = doNotPrompt is possible if the calling device has only 1
primary line registration active and no other secondary or phantom lines
registered.
Note: The primary line DN may appear as secondary lines on other devices.
• The uaCSTA Make Call service may be used to originate registered calling
device supports uaCSTA, e.g., Unify OpenStage phone.

4.6.1.18 Make Predictive Call

The Make Predictive Call service shall originate a call between two devices by
first creating a connection to the called device. The service returns a positive
acknowledgement that provides the connection at the called device.
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4.6.1.19 Park Call

The Park Call service moves a specified call at a device to a specified (parked-
to) destination. The device on whose behalf Park Call is invoked (the parking
device) is no longer associated with the call (except when the parking device
parks a call back to the parking device).
Note: OpenScape Voice supports a manual Park to Server feature. The Park-to-
server feature is activated by creating a consultation call to Park-to-server access
code. The Park-to-server scenarios expose a hard-coded device ID in the CSTA
event flow to represent the system park device. The specific parking space is
presented in the displayNumber tag in the NM field. For example, if the space
number is #10, then the deviceID would be presented as: N<ABC1>Park
Slot;displayNumber=10. For details refer to Park-to-Server event flows in PART
II of the CSTA Interface Specification (Refer to Appendix A, “CSTA Call
Scenarios”)
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4.6.1.20 Reconnect Call
The Reconnect Call service clears a specified connection at the reconnecting

device and retrieve a specified held connection at the same device.
activeCall Y Specifies the connection to be cleared.

Connected Y
Failed N
Queued N
heldCall Y Specifies the held connection.
Hold Y
Response Parameters
None

• Reconnect service is only supported for Unify phones. Refer to Section
3.2.2.1, “Type1 and CSTA over SIP Device Type configuration”.
• If the reconnecting device’s Device ID refers to an extension number that

appears on more than one device (multiple appearances), the Reconnect Call
service is attempted only on the device where the specified extension number
is configured as its primary device, and only if no other appearances are
active (that is, the Connection State is connected) on that device.

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4.6.1.21 Retrieve Call
The Retrieve Call service connects a specified held connection.


callToBeRetrieved Y Specifies the held connection to be retrieved.
Hold Y
Response Parameters
None

• In the case of a manual hold invoked by the endpoint, this service requires
that the phone type be Type1 or uaCSTA over SIP Section 3.2.2.1, “Type1
and CSTA over SIP Device Type configuration”].
• If the retrieving device’s DeviceID refers to an extension number that appears

on more than one device (multiple appearance), the Retrieve Call service is
only attempted on the device where the specified extension number is
configured as its primary device, and only if no other appearances are active
on that device.
may use uaCSTA to retrieve this call. The CSTA application has no control if
uaCSTA is used or not.

4.6.1.22 Send Message

The Send Message service allows the computing function to send a message to
one or more devices. The message, composed of one or more MIME body parts,
is included in the Send Message service request.
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4.6.1.23 Single Step Conference Call

The Single Step Conference Call joins a new device into an existing call.
This service can be repeated to make n-device conference calls (subject to
switching function limits). This service is distinguished from the Join Call service
by the way the device being added to the call perceives the direction of the
resulting connection (for example, alerts). In the case of the Join Call service, the
device generates an outgoing connection (for example, prompts). This affects the
parameters associated with the service and the events flowing as a result of the
service.
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4.6.1.24 Single Step Transfer Call
The Single Step Transfer Call service transfers an existing connected connection
at a device to another device.
This transfer is performed in a single-step, where the device doing the transfer
does not have to place the existing call on hold before issuing the Single Step
Transfer Call service.

Name
activeCall Y Specifies the connected connection in the call to be
replaced
Connected Y
Held Y
transferredTo Y Specifies the new called (transferredTo) device.
userData Y Specifies the user data to be sent to parties in a call.
Notes:
1. OpenScape Voice V9 currently supports user data

invocation for the purpose of sending an application
provided “GUID” in the outgoing SIP setup to the
transferredTo device.
2. OpenScape Voice V9 does NOT propagate the

application provided “GUID” in subsequent event flow.
3. The “GUID” shall be inserted in the string element and

it shall be encoded in hexadecimal value. The
maximum length supported by OpenScape Voice V9
is 256 characters (provided via the capabilities
exchange services).
accountCode N Specifies the account code to associate with the consulted
call.
• transferTarget values supported:
– voicemail – transfers call directly to the voicemail box
of the transferredTo device.
– auto-answer – used by OSMO to invoke auto-
answer on the transferredTo device
reason N Specifies the reason the connection is being cleared (busy,
for example).
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Response Parameters

transferredCall Y Specifies the ConnectionID of the transferredTo device
in the transferred call.

• If the transferring device’s Device ID refers to an extension number that
appears on more than one device (multiple appearance), the Single Step
Transfer Call service is only attempted on the device where the specified
extension number is configured as its primary device, and only if no other
appearances are active on that device.
• Prior to the Single Step Transfer, the local connection states of the active call
at the transferring device and the transferred device must both be connected
or a negative response is returned. This service is only supported for two-
party calls; the active call cannot be a conference call or a consultation call.
• If the target is an invalid number, a Negative Ack is sent, not a positive

response. For all the other cases, if a Positive Response is generated and the
transfer does not take place, Failed and ConnectionCleared is generated
• In the case of network congestion condition in which the call cannot be

transferred because there is no gateway available, a Positive Response is
generated, but the transfer does not take place then Failed and
ConnectionCleared events are generated.
• If the transferredTo device is call forwarded to another local party, the original
SST target is indicated in the service response.
• After successful execution of the Single Step Transfer or manual blind

transfer, the transferring device is placed into the blocked state (Failed Event)
until the transfer is completed beyond the point of recall, then the blocked
connection is cleared. Refer to Part II CSTA Call Scenarios for detailed event
flows.
• If silent or seamless handover are possible, the Established Event will include
an extended services permitted parameter to identify which service is
available.

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• Improved Error Cause Codes on Immediate Recall

This change impacts CSTA event flow for Blind Transfer (from phone), Single
Step Transfer (via CSTA) and Silent Handover (via CSTA) for immediate
recall scenarios. The change will impact the cause code presented in the
ConnectionClearedEvent for the “pseudo” connectionID sent on the
transferring device monitor. The following cause codes shall be presented:
– normalClearing = call was successfully transferred to the requested

device
– busy = transferTo device is already active on a call and does not support
call waiting
– destOutOfOrder = could not reach the transferredTo device because it is

out of service
– resourceNotAvailable = transferredTo device is not able to terminate

call due to resources limitations (e.g., Hunt Group queue lacks media
server resources)
– notSupportedBearerService = transferredTo device does not support

compatible codec to handle the transferred device.
– networkCongestion = No Call Admission Control (CAC) resources are

available to connect to the transferredTo device
– networkNotObtainable = could not reach the transferredTo device (e.g.,

WAN failure, SIP response timeout, unplugged device - i.e. registered but
not reachable)
– reorderTone = default cause code sent when a more specific cause

cannot be provided
– incompatibleDestination = transferred and transferredTo parties are the

same (applies only to BT from phone)
– doNotDisturb = transferredTo device has DND
– unknown = UCE did not provide a release reason

The event flow change described above applies to standard CSTA over TCP,
CSTA over HTTP/SOAP and CSTA over SIP (OSMO).
Note: the ConnectionClearedEvent “pseudo” connection is independent of

the Diverted and/or Established Events for the recall. The application shall not
assume a fixed order of presentation of these events. The Established Event
presented on the transferring device monitor will not be changed. The cause
code in these events shall be “recall” or "recallBusy". If the application needs
to track immediate recall and provide a recall reason then the information
must be derived from the ConnectionClearedEvent on the “pseudo”
connectionID as described above.
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4.6.1.25 Transfer Call
The Transfer Call service transfers a call held at a device to an active call at the
same device. The held and active calls at the transferring device merges into a
new call. Also, the Connections of the held and active calls at the transferring
device becomes Null and their ConnectionIDs ia released (that is, the transferring
device is no longer involved with the call).

Name
heldCall Y Specifies the held connection.
Hold Y
Connected N
activeCall Y Specifies the active connection.
Hold Y
Connected N
Response Parameters

transferredCall Y Specifies the ConnectionID of the transferredTo device
in the resulting call.

• Connections on hold cannot be transferred. Conferences on hold cannot be
transferred.
• Prior to the transfer, the transferring device must have a connection in the
hold connection state, and a connection in the connected connection state, or
a negative response is returned.
• Prior to the transfer, the connection at the transferred-to device must be either
connected, hold, alerting or queued (group device only) or a negative
response is returned.
• Prior to the transfer, the connection at the transferred device must be

connected or a negative response is returned.
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• After the successful transfer, the connection at the transferred device is still
connected and the connection at the transferred-to-device is connected or
alerting.
• If the transferring device’s Device ID refers to an extension number that

appears on more than one device (multiple appearances), the Transfer Call
service is attempted only on the device where the specified extension number
is configured as its primary device, and only if no other appearances are
active on that device.
• If the transferred-to device was call forwarded to-another party, the

forwarded-to-party is indicated in the service response.

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4.6.2 Events
OpenScape Voice supports servicesPermitted parameter as defined in Section
2.6.3, “Dynamic Feature Presentation (using servicesPermitted)”.
4.6.2.1 Bridged
Event Not Supported

The Bridged event indicates that an appearance at a shared bridged device
configuration has been placed into an inactive mode (that is, queued state).
4.6.2.2 Call Cleared
Event Not Supported

The Call Cleared event is only provided for calls that are being call-type
monitored. This event indicates that a call has been cleared and no longer exists
within the switching sub-domain. A call is cleared when there is no longer any
device associated with the call.
4.6.2.3 Conferenced
The Conferenced event indicates that the conferencing device has conferenced
itself or another device with an existing call and that no devices have been
removed from the resulting call.
Event Parameters
Parameter Name Presented Comments

monitorCrossRefID Y Associates the event to an established monitor.
primaryOldCall Y The switching function provides the local view option.
The primaryOldCall specifies first active call leg on
monitored device
secondaryOldCall Y The switching function provides the local view option.
The secondaryOldCall specifies the second active call
on the monitored device.
conferencingDevice Y Specifies the device ID of the conferencing device.
Note: OpenScape Voice does not apply privacy

restrictions to this parameter. Applications shall never
display this parameter to other conference members.
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addedParty Y The addedParty specifies the device ID of the device
that belongs to the active call of the conference. The
device ID may be represented by Switching Function
Representation or Device Number or Not Known.
conferenceConnect Y The conferenceConnections parameter is a list that
ions contains the new ConnectionIDs and the old
ConnectionIDs of the conference and for externally
located devices the associated Network Interface
DeviceID.
OpenScape Voice provides connectionList with the

following parameters:
• newConnection (conference connection)
• endpoint (deviceID only, in GNF or FQPN when
available)
• resultingConnectionInformation for:
mediaSessionInfo:
– Voice
– Image
flowDirection
– Transmit - e.g. one-way speaker call
– Receive - e.g. silent monitor service
– Transmit&Receive - e.g, barge-in, whisper
localConnectionInfo Y Specifies the local connection state of the device

associated with the Monitor Cross Reference ID.
• Conferencing device – Connected
• Other devices - See Table 17-148 in ECMA
269
cause Y The cause parameter specifies the reason for the
event.
mediaCallCharacte Y This specifies the media characteristics to be
ristics associated with the call being made. If this parameter
Supported value:
• Voice
callLinkData N Specifies the correction data associated with the call.
callCharacteristics Y Specifies the characteristics that the switching
function reports using the callCharacteristics
parameter.
Refer to callCharacteristicsSupported parameter
description in the Section 4.1.1.5, “Get Switching
Function Devices”
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Event Causes
Cause Code Conferenced Event Example Reasons for Cause Code

Active Participation Yes Join Call, Silent Monitoring
Conference Yes Conference Call, Conference
Join Call Yes Join Call
Network Signal No External Call
Normal No Conference
Override No Intrude Call
Silent Participation Yes Join Call, Silent Monitoring
• Local view shall be provided.

• CSTA Subscriber must be provisioned for Large Conference Service.
• Event is not provided for control of SIP local device conferencing. Local SIP
conference results in two connected calls.
• Silent Participation cause code requires special handling by application to

ensure that devices involved in silent monitoring are not aware of joining
device.
• There are cases where multiple external deviceIDs exist in the

conferenceConnection list. This is non-standard CSTA implementation.
Repeated ConnectionIDs in a conference can not be cleared via CSTA clear
connection service.
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4.6.2.4 Connection Cleared
The Connection Cleared event indicates that a single device has disconnected or
dropped out of a call.
Event Parameters

droppedConnection Y Specifies the connection of the device that was
dropped from the call.
releasingDevice Y Specifies the device that dropped from the call.
When sent on an NID monitor for an inbound call there

are two cases:
• Network Device releases: One event is sent with
the CSTA endpoint deviceID
• Called device releases: Two events are sent; one
event for the called device as releasing and a
second with the CSTA endpoint deviceID.
localConnection Y Specifies the local connection state of the device
associated with the Monitor Cross Reference ID. The
following are the states of the devices in the call:
• Clearing device: Null
• All other left in the call: Unaffected.
event.
mediaCallCharacte Y This specifies the media characteristics to be
ristics associated with the call being made. If this parameter
Supported values:
• Voice
• Image
Note: All media associated with a connection are

considered cleared by OpenScape Voice.

parameter.
description in the Section 4.1.1.3, “Get Switching
Function Capabilities”
droppedConnection N Specifies the connection information associated with
Info the dropped connection.
callLinkageData N Specifies the correlator data associated with the call.
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Event Causes
Cause Code Clear Example Reasons for Cause Code

Connection
Alert Time N Make Predictive Call
Busy Y Connection Failure
Busy Overflow N Clear Connection, Clear Call, Connection
Failure
Calendar Overflow N Clear Connection, Clear Call, Connection
failure
Call Back Y Call Back Call-Related, Call Back Message
Call-Related
Call Cancelled N Clear Connection, Clear Call, Connection
Failure
Call Not Answered Y Clear Connection, Clear Call, Connection
failure
Capacity Overflow N Clear Connection, Clear Call, Connection
Failure
Destination Detected N Make Predictive Call
Destination Not Obtainable N Connection Failure
Destination Out of Order N Connection Failure
Do Not Disturb N Do Not Disturb
Key Operation Y Bridged Call
Incompatible Destination1 N Connection Failure
Invalid Account Code N Connection Failure
Invalid Number Format N Connection Failure
Maintenance N Connection Failure
Network Congestion N External Call
Network Not Obtainable N External Call
Network Out of Order N Connection Failure
Network Signal N Clear Connection, Clear Call, Connection
Failure, External Call
Normal Clearing Y Clear Connection, Clear Call, Any feature
Not Available Bearer N Connection Failure
Service
Not Supported Bearer N Connection Failure
Service
Number Changed N Connection Failure
Number Unallocated N Connection Failure
Override N Connection Failure
Queue Cleared N ACD
Path Replacement N Network Feature
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Cause Code Clear Example Reasons for Cause Code

Connection
Queue Time Overflow N Clear Connection, Clear Call, Connection
Failure
Reorder Tone Y Connection Failure
Resource not Available2 N Connection Failure (generic – transient)
Selected Trunk Busy N Connection Failure
Trunks Busy N Connection Failure
Unauthorized Bearer N Connection Failure
Service
Unknown Overflow N Clear Connection, Clear Call, Connection
Failure
1 OSCAR PROPOSAL: This cause shall be used for generic persistence connection
failures unless an OSCAR specified cause code can be used.

2 OSCAR PROPOSAL: This cause shall be used for generic transient connection failures
unless an OSCAR specified cause code can be used.

The connection cleared event is also provided when a device is removed from a
call due to the call being transferred or diverted to another device. (The
Transferred and Diverted events are used in these cases.)
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4.6.2.5 Delivered
The Delivered event indicates that a call is being presented to a device in either
the Ringing or Entering Distribution modes of the alerting state.
Event Parameters

connection Y Specifies the connection that is alerting.
alertingDevice Y Specifies the device that is alerting.
callingDevice Y Specifies the device that is calling.
calledDevice * Y Specifies the originally called device.
lastRedirectionDevice Y Specifies the previously known redirected from
device.
originatingNIDConne N Specifies the connection of the Network Interface
ction Device (NID) that the call originated from.
The following are the states of the devices in the
call.
Alerting device: Alerting
Calling device: is unaffected
event.
networkCallingDevice N Specifies the original calling device information
provided by the network for external incoming calls.
networkCalledDevice N Specifies the original called device information
associatedCallingDev Y Specifies the Network Interface Device associated
ice with the calling device if the call is an external
incoming call. This parameter is mandatory for all
external incoming calls and is not provided
otherwise.
Parameter not provided if calling and calling device

are internal. Not a call involving a gateway.
Parameter set to “notKnown” for external incoming

or outgoing calls. Calls where a gateway is used.
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associatedCalledDevi Y For outgoing external calls, this parameter specifies
ce the Network Interface Device associated with the
called device. For incoming external calls, this
parameter specifies a device within the switching
sub-domain associated with the originally called
device. This parameter is mandatory for all external
outgoing calls and it is optional for external incoming
calls.


parameter.
description in theSection 4.1.1.3, “Get Switching
Function Capabilities”.
connectionInfo Y Specifies the connection information associated
with the alerting connection.
OpenScape Voice V9 presents the flowDirection
information (e.g. 1-way speaker call):
• Transmit&Receive
• Receive
• Transmit
mediaCallCharacteris Y This specifies the media characteristics to be
tics associated with the call being made. If this
parameter is not present then the media class is
Voice. Supported values:
• Voice
• Image

considered delivered by OpenScape Voice.
callLinkData N Specifies the correlator data associated with the

call.
messageInfo N Specifies the contents of message information
associated with a call.
* If the connection was redirected from a virtual subscriber (Remote Call Forwarding - RCF) device
then the calledDevice will be presented as virtual subscriber DN. Refer to MLHG and RCF event
flows in CSTA Call Scenarios for additional details.
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Event Causes
Cause Code Delivered Example Reasons for Cause Code

Event
ACD Busy N ACD, Consultation Call
ACD Forward N ACD
ACD Saturated N ACD, Consultation Call
Call Back Y Call Back Call (non-Call Related)
Call Forward Y Call Forwarding (generic / not specified)
Call Forward - Busy Y Call Forwarding (Busy)
Call Forward - Y Call Forwarding (Immediate)
Immediate
Call Forward - No Y Call Forwarding (No Answer)
Answer
Conference N Meet-Me Conference
Distributed Y ACD
Entering Distribution Y ACD
Key Operation N Multiple Appearance
Multiple Alerting N Multiple Alerting – Not yet supported
Network Signal Y External Calls
New Call Y Any feature (not already addressed by a specific
event cause)
No Available Agents N ACD, Forwarding
Normal N Any feature (not supported, see new call)
Overflow N ACD (see call forward)
Override N Intrude Call
Recall Y Recall (generic / not specific)
Recall - Busy Y Recall
Recall - No Answer Y Recall
Recall - Forwarded Y Recall
Recall - Resources Not Y Recall
Available
Redirected Y Deflect Call
Remains in Queue N ACD, Queuing, Single Step Conference, Join Call
Resources not N ACD, Forwarding
available
Single Step Transfer Y Single Step Transfer
Single Step N Single Step Conference
Conference
Timeout N External Calls
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If a Group Device is provisioned for Queuing, OpenScape Voice sends a
Delivered event before the Queued Event. See Group Device queuing example
flows in PART II - CSTA Call Scenarios.
4.6.2.6 Dialed Digits
Event Not Supported

The Digits Dialed event indicates that a call or feature is being attempted from a
device and that a portion of the dialing sequence has been completed. It implies
that only part of the input activity is complete, and that more of the dialing
sequence needs to be supplied before the entire input activity is complete. After
the entire dialing sequence is complete, the Originated event is generated in the
case where a call is being attempted.
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4.6.2.7 Diverted
The Diverted event indicates that a call has been diverted from a device and that
the call is no longer present at the device.
Event Parameters

connection Y Specifies the connection that was diverted.
divertingDevice Y Specifies the device from which the call was
diverted.
newDestination Y Specifies the device to which the call was diverted.
callingDevice Y Specifies the device remaining in the call with the
newDestination
calledDevice* Y The calledDevice is either the originally dialed digits
or the internal representation of the originally dialed
number (after digit translation) or the DNIS in case
of an incoming call.
This parameter is only provided in case of Call
Forward Immediate.
device
call.
• Diverting device: Null
• Others left in the call: are unaffected
event.
Voice.
Supported values:
• Voice
• Image

considered diverted by OpenScape Voice.
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parameter. Refer to callCharacteristicsSupported
parameter description in Section 4.1.1.3, “Get
Switching Function Capabilities”.
connectionInfo N Specifies the connection information associated
with the diverted connection.
networkCalledDevice Y Specifies the original called device information
external incoming calls and shall not be provided
otherwise.
calls.
callLinkDataList N Specifies the correlator data associated with the
call.
Event Causes
Highlighted cause codes need to be re-evaluated after OSCAR CSTA Interface
Specification is released.
Cause Code Diverted Example Reasons for Cause Code

Event
ACD Forward N ACD
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Cause Code Diverted Example Reasons for Cause Code

Event
Busy Overflow N Call Forwarding
Calendar Overflow N Call Forwarding
Call Forward Y Call Forwarding
Call Forward - Busy Y Call Forwarding
Call Forward - Y Call Forwarding
Immediate
Call Forward - No Y Call Forwarding
Answer
Call Not Answered Y Recall
(Group Device (MLHG) - No answer advance)
Call Pickup Y Directed Pickup Call, Group Pickup Call
Capacity Overflow N Call Forwarding
Distributed Y ACD
Do Not Disturb N Call Forwarding
(CFW DND not supported)
No Available Y ACD
Agents
Normal Y Any Feature
Overflow Y ACD
Park Y Park Call (Future)
Park to Server
Path Replacement N Network Feature
Queue Time Y Call Forwarding
Overflow (Should be changed to Call Forward)
Queue Night Y CQ to change Call Forward.
Service
Recall Y Recall
Recall – Busy Y Recall
Recall – No Answer Y Recall
(Intercept)
Recall – Resources N Recall
Not Available
Resources Not Y ACD, Forwarding
Available (Night Service DN unknown)
Unknown Overflow N Call Forwarding
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• Diverted events are sent to all affected parties in a call. For the Deflect
service, for example, there are 2 Diverted events generated—one for the
originally called party and one for the calling party.
• Diverted events reflect interworking with SIPQ Call Forwarding scenarios

(Unconditional, Busy and No Reply).
4.6.2.8 Established
The Established event indicates that a call has been answered at a device or that
a call has been connected to a device.
Event Parameters

establishedConnectio Y Specifies the connection that was connected.
n
answeringDevice Y Specifies the device that connected into the call.
callingDevice Y Specifies the calling device
calledDevice *
Y Specifies the called device
device
originatingNIDConnec N Specifies the connection of the Network Interface
tion Device (NID) that the call originated from.
The following are the states for:
• Answering device: Connected
• Calling device: unaffected and never Null
event.
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associatedCallingDevi Y Specifies the Network Interface Device associated
ce with the calling device if the call is an external
otherwise.
outgoing calls and it is optional for external
incoming calls.
mediaCallCharacterist Y This specifies the media characteristics to be
ics associated with the call being made. If this
Voice.
Supported values:
• Voice
• Image

considered connected by OpenScape Voice.

parameter.
Refer to callCharacteristicsSupported
parameter description in the Section 4.1.1.3,
“Get Switching Function Capabilities”
establishedConnectio Y Specifies the connection information associated
nInfo with the established connection.
Supported values for mediaSessionInfo:
– Voice
– Image
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call.
privateData Y • Non-standardized information.
• Includes extendedServicesPermitted for silent
and seamless handover.
Event Causes
Event Causes Established Example Reasons for Cause Code

Event
ACD Forward N ACD
Alternate Y Alternate Call
Call Back Y Call Back Call-Related
Call Forward - Busy Y Call Forwarding
Call Forward - Immediate Y Call Forwarding
Call Forward - No Answer Y Call Forwarding
Call Pickup Y Directed Pickup Call, Group Pickup Call
Conference Y Conference
Distributed Y ACD, Routing Services
Intrude N Intrude Call
Network Signal N External Calls
New Call Y Any Feature
No Available Agents Y ACD, Forwarding
Overflow Y ACD
(Group Device (MLHG) – call distributed to
the overflow DN)
Recall Y Recall
Recall – No Answer Y Recall
Recall – Resources Not ? Recall
Available
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Event Causes Established Example Reasons for Cause Code

Event
Remains in Queue Y ACD
Resources Not Available Y ACD, Forwarding
Single Step Conference N Single Step Conference
Timeout N External Call

EstablishedConnectionInfo is used in silent monitoring and Join call event flows.
4.6.2.9 Failed
The Failed event indicates that a call cannot be completed or a connection has
entered the Fail state for any reasons.
Event Parameters

failedConnection Y Specifies the connection that failed.
failingDevice Y Specifies the device that failed.
calledDevice *
Y Specifies the called device
device
originatingNIDConne N Specifies the connection of the Network Interface
ction Device (NID) that the call originated from.
call.
For the failing device: Fail
For the other devices left in the call: (unaffected)
event.
networkCallingDevice Y Specifies the original calling device information
networkCalledDevice N Specifies the original called device information
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otherwise.
calls.
Voice.
Supported values:
• Voice
• Image

considered failed by OpenScape Voice.

parameter.
description in Section 4.1.1.3, “Get Switching
failedConnectionInfo Y Specifies the connection information associated
with the failed connection.
– Voice
– Image
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call.
Event Causes
Supported Event Failed Example Reasons for Cause Code

Causes Event
Blocked Yes After Single Step Transfer - transferring device is
temporarily blocked until the transfer completes
beyond the possibility of recall.
Busy Yes Connection failed due to busy device.
Call Cancelled Yes Calling party abandons (hangs up) after call is
diverted from queue to agent before agent is
alerted.
Call Not Answered No Used in Diverted Event for Recall on No Answer
Destination Not Yes Media server request for an unregistered
Obtainable subscriber.
Destination Out of Yes Device is not registered with OpenScape Voice
Order registrar
Do Not Disturb Yes Do Not Disturb subscriber feature active on called
device
Invalid Number Yes Digit translation errors
Format
Key Operation No Used in Conferenced, Held and Retrieved events in
Bridged Call use cases
Network Congestion Yes CAC - Resource Management Error - no subscriber
re-routing
Network Not Yes CAC - Subscriber re-routing
Obtainable
Network Signal No Network interface device (NNI) used on call
Normal Yes Used when a more specific cause can not be
provided.
Redirected Yes* *While not supported by ECMA this cause is in an
ACD event flow when a call distributed to an agent
whose phone has local call forwarding set. In this
case the call is pulled back to the Hunt Group for re-
hunting or application distribution.
Reorder Tone Yes Number translation error.
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Supported Event Failed Example Reasons for Cause Code

Causes Event
Resources Not Yes The following cases apply:
Available • In Large Conference if exceeded the Number of
members
• Accept to an Unavailable subscriber
• Forwarding due to unregistered/unreacheable
devices
• Some Busy-Recall scenarios
• Problems with internal resources (e.g. SSAL
memory slot not available)
• Failed to connect to Media Server (Large
Conference)

A complete connection identifier is provided as the failedConnection parameter
and the Failed event is reported to all active monitors associated with the call. The
switching function does not provide userData with this event, although it is
required by the standard.
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4.6.2.10 Held
The Held event indicates that a call has been placed on hold.
Event Parameters

heldConnection Y Specifies the connection at which the hold was
activated.
holdingDevice Y Specifies the device at which hold was activated.
call:
• Holding device: Hold
• Other left in the call: are unaffected.
event.
mediaCallCharacteristic Y This specifies the media characteristics to be
s associated with the call being made. If this
Voice.
Supported values for mediaClass:
• Voice
• Image

considered held by OpenScape Voice.

heldConnectionInfo Y Specifies the connection information associated
with the held connection.
– Voice
– Image
numberOfChanges is not supported
call.
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Event Causes
Event Causes Held Event Example Reasons for Cause Code

Conference Y Consultation Call with a consultOptions of
ConferenceOnly
Consultation Y Consultation Call
Intrude N Intrude Call
Maintenance Y Maintenance
Network Signal N External Call
Recall Y Recall
Suspend N Call Clearing
Transfer Y Consultation Call with a consultOptions of Transfer
Only

None
4.6.2.11 Network Capabilities Changed
Event Not Supported

The Network Capabilities Changed event indicates that a situation occurred
during a call’s progress in a public or private network that modifies its signaling
capability (that is, inter-networking). It does not indicate a change in the
connection state of the Network Interface Device (for example, trunk, CO Line)
through which the call has accessed the network.
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4.6.2.12 Network Reached
The Network Reached event indicates that a call has cut through the switching
sub-domain boundary to another network; that is, has reached and engaged a
Network Interface Device (for example, trunk, CO Line). This event indicates that
there may be a reduced level of event reporting and possibly no additional device
feedback, except connection/call clearing, provided for this device in the call due
to a lack of network signaling. The level of signaling provided by the network may
be indicated by the networkCapability parameter.
Event Parameters

outboundConnection Y Specifies the outbound connection associated
with the call that is leaving the switching sub-
domain.
networkInterfaceUsed Y Specifies the Network Interface Device that was
selected.
Parameter is always set to “notKnown”
calledDevice *
Y The calledDevice is either the originally dialed
digits or the internal representation of the
originally dialed number (after digit translation) or
the DNIS in case of an incoming call.
device
originatingNIDConnecti N Specifies the connection of the Network Interface
on Device (NID) that the call originated from.
call:
• Network Interface Device: Connected
• Other devices left in the call: are unaffected
networkCapability N Specifies the type of network reached and the Call
Control events supported by the network.
event.
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Voice.
– Voice
– Image
Note: Only specified media is applicable and is

determined by the capabilities for the gateway
interface.

outboundConnectionInf N Specifies the connection information associated
o with the outboundConnection connection.
provided by the network for external incoming
calls.
calls.
associatedCallingDevic Y Specifies the Network Interface Device
e associated with the calling device if the call is an
external incoming call. This parameter is
mandatory for all external incoming calls and shall
not be provided otherwise.
Parameter not provided if calling and calling

device are internal. Not a call involving a gateway.
Parameter set to “notKnown” for external

incoming or outgoing calls. Calls where a gateway
is used.
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associatedCalledDevice N For outgoing external calls, this parameter
specifies the Network Interface Device associated
with the called device. For incoming external
calls, this parameter specifies a device within the
switching sub-domain associated with the
originally called device. This parameter is
mandatory for all external outgoing calls and it is
optional for external incoming calls.
device are internal. Not a call involving a
gateway.
incoming or outgoing calls. Calls where a
gateway is used.
outboundConnectionInf N Specifies the connection information associated
o with the outbound connection.
call.
Event Causes
Event Causes Network Example Reasons for Cause Code

Reached Even
ACD Forward N ACD
Call Forward Y Forwarding
Call Forward - Busy Y Forwarding
Call Forward - Immediate Y Forwarding
Call Forward - No Answer Y Forwarding
Conference Y Any Conference Feature
Distributed Y ACD
No Available Agents ? ACD, distribution
Normal Y Any Features
Overflow Y ACD
Resources Not Available Y ACD, distributed
Transfer Y Transfer

None
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4.6.2.13 Offered
The Offered event indicates that the connection is in the Offered mode of the
Alerting state. This indicates that a call is in a pre-delivery state.
Event Parameters

offeredConnection Y Specifies the connection that is altering (offer
mode).
Note: When presented on a Network Interface

device monitor the connection ID is non-standard.
In order to ensure that the connectionID

presented on the NID monitor the deviceID
portion of the connectionIDs is not presented in
Device Number (DeN) format, but instead is
presented in SFR format.
The DN portion of the deviceID shall be the FQDN

of the external calling device. In addition a new
NM field tag “nid” will include the string
representation of the network interface deviceID.
Also since the DN is external the “uid” tag is also
included in the NM field.
For example: X1 calls D2 over NID1 creating

connection C1. The Calling deviceID SFR would
be presented as: N<X1>;uid=C1;nid=NID1.
offeredDevice Y Specifies the device that is alerting
Note: Network Interface devices are presented in

Device Number (DeN) format. See Section
2.6.1.3, “Device Number (DeN) Format”.
callingDevice Y Specifies the calling device.

calledDevice * Y Specifies the originally called device.
device.
call.
• For the alerting device: Alerting
• For the calling device: (unaffected)
event.
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associatedCalledDevice Y For outgoing external calls, this parameter
calls.
calls.
is used.
associatedCalledDevice Y For outgoing external calls, this parameter
is used.
Voice.
Supported values:
• Voice
• Image
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parameter description in tSection 4.1.1.3, “Get
offeredConnectionInfo Y Specifies the connection information associated
with the alerting connection.
– Voice
– Image

call.
Event Causes
Event Causes Supported Example Reasons for Cause Code

ACD Busy N ACD, Consultation Call
ACD Forward N ACD
ACD Saturated N ACD, Consultation Call
Call Back Y Call Back Call-Related
Call Forward—Busy Y Call Forwarding
Call Forward—Immediate Y Call Forwarding
Call Forward—No Answer Y Call Forwarding
Conference Y Any Conference Feature
Distributed Y ACD, Routing Services
Entering Distribution Y ACD, Routing Services
Multiple Alerting Y Multiple Alerting
(Simultaneous Ringing Service)
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Network Signal N
No Available Agents Y ACD, Forwarding
Overflow Y ACD
Recall Y Recall
Recall - No Answer N Recall
Recall – Forwarded Y Recall
Recall - Resources Not Available N Recall
Remains in Queue Y ACD, Queuing, Single Step
Conference, Join Call
Resources Not Available Y ACD, Forwarding
Single Step Conference N Single Step Conference
Timeout N External Calls

1. This event is flowed by the OpenScape Voice when a call reaches a
monitored ONS Subscriber. Internally, the call is in a suspended state waiting
for the application to operate on the call via a Deflect Call, Accept Call or
Clear Connection.
2. The Offered event will not be generated in the case of SS Transfer or

Transfer. While generated for consultation call, it will not be generated for
consultation transfer.
3. Offered is not supported for MLHG pilot since ONS-IO is currently not
supported for MLHG pilots.
4. If the monitored ONS subscriber is involved in one or more calls the Offered
event will still be generated.
5. The call forward-dependable or call forwarding-immediate switching function

service will be applied after the Accept Call service but before the device is
alerted.
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6. The application may suppress ONS Inbound by filtering the Offered event at
the time the monitor is started for an ONS subscriber DN. Inbound calls are
treated as though the Offered Event times out immediately. The call proceeds
to the registering device (if any) and may be affected by other feature
interactions such as call forwarding.
Attention: One Number Service (ONS) is internal to Unify. Refer to Appendix F,

“One Number Service (ONS)” for details.
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4.6.2.14 Originated
The Originated event indicates that a call is being attempted from a device. It
implies that input activity for the call is complete and that a call (rather than a
feature) has been requested.
Event Parameters

originatedConnection Y Specifies the connection at which the call originated.

In order to ensure that the connectionID presented

on the NID monitor the deviceID portion of the
connectionIDs is not presented in Device Number
(DeN) format, but instead is presented in SFR
format.

of the external calling device. In addition a new NM
field tag “nid” will include the string representation of
the network interface deviceID. Also since the DN is
external the “uid” tag is also included in the NM field.

connection C1. The Calling deviceID SFR would be
presented as: N<X1>;uid=C1;nid=NID1.
callingDevice Y For internal or outgoing calls the callingDevice
parameter includes the Switching Function
Representation of the calling device, for incoming
calls the callingDevice parameter may include the
Automatic Number Identification (ANI)
calledDevice * Y The calledDevice is the originally dialed digits.
For 1-way speaker broadcast calls it shall be the
broadcast feature access code + Broadcast Group
Number:
originatingDevice Y Specifies the initiating device.
In the case of NID;
For example: X1 (external) calls D2 on callID=C1.
The originating deviceID SFR would be presented
as: N<X1>;uid=C1
call.
For the device initiating the call: Connected
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event.
otherwise.

Device Number (DeN) format. See Section 2.6.1.3,
“Device Number (DeN) Format”.

calls.
Voice.
This specifies the media characteristics to be
associated with the call being made. If this
Voice.
Supported values:
• Voice
• Image

considered originated for the call by OpenScape
Voice.
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parameter.
originatedConnectionI Y Specifies the connection information associated
nfo with the originated connection.
– Voice
– Image

call.
Event Causes

Call Back Y Call Back Non-Call-Related
Conference N Consultation Call with a consultOptions of
ConferenceOnly
Consultation N Consultation Call
Make Call N Make Call without
Normal Y Any Feature, Make Call
Transfer N Consultation Call with a consultOptions of TransferOnly

The switching function does not provide the Originated event cases where a
connection immediately reports failed.
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4.6.2.15 Queued
The Queued event indicates that a call has been queued.

If enabled via CSTA interface option, an “All Members Busy (AMB)” notification is
presented via a special non-call related Queued Event presented on monitored
Hunt Group pilot.
Event Parameters

queuedConnection Y Specifies the queued connection.
queue Y Specifies the queue device.
The device ID may be represented by Switching
Function Representation or Device Number.
callingDevice Y For internal or outgoing calls the callingDevice
parameter includes the Switching Function
Representation of the calling device, for incoming
calls the callingDevice parameter may include the
Automatic Number Identification (ANI)
If all members of a Hunt Group are busy then a
special non-call related Queued Event may be
presented with this parameter set to “notKnown”.
calledDevice * Y The calledDevice is either the originally dialed digits
or the internal representation of the originally dialed
number (after digit translation) or the DNIS in case
of an incoming call.
device
call.
For the queue device: Queued
event.
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otherwise.
calls.
Voice.
Supported values:
• Voice only
parameter.
description inSection 4.1.1.3, “Get Switching
Function Capabilities”
initiatedConnectionInf N Specifies the connection information associated
o with the initiated connection.
call.
servicesPermitted Y Specifies the services permitted for a queued call.
In the case if the special Queued Event when all
members are busy, there are no services permitted.
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Event Causes
Cause Codes Queued Example Reasons for Cause Code

Event
Busy Y Make Call, Consultation Call, Deflect, Single-Step
Transfer Call, Single-Step Conference Call
Call Forward—Busy Y Call Forwarding
Call Forward— Y Call Forwarding
Immediate
Call Forward—No Y Call Forwarding
Answer
Camp On N Camp On Call
(no queued event supported for endpoints. All calls
delivered)
Camp On Trunks N External Call, Camp On Call
Distribution Delay Y ACD, queuing
(Call queued and no members in the group are busy
or Working after call.)
Do Not Disturb N Forwarding
Multiple Queuing N Multiple Queuing
Network Congestion Y External Call
Network Not N External Call
Obtainable
No Available Agents Y ACD
Normal Y Any feature
Overflow Y ACD, queuing
(Call distributed from group device to overflow
destination)
Park Y Park Call (Future)
Park to Server
Recall Y Recall
Recall – Busy N Recall
Recall - No Answer N Recall
Recall – Forwarded N Recall
Recall - Resources N Recall
Not Available
Redirected Y Deflect
Remains in Queue Y ACD, Queuing, Single Step Conference, Join Call
Resources Not Y ACD
Available
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Cause Codes Queued Example Reasons for Cause Code

Event
Trunks Busy N External Call

1. The queued event is currently only provided for Group Devices only, not
Station Devices, for example, no call waiting.
2. A QueuedEvent is optionally presented when all members of the group are

busy (AMB). The AMB event includes callingDevice = <notKnown />; cause
= noAgentsAvailable and no servicesPermitted. The AMB condition is
removed by a ConnectionClearedEvent on the connectionID specified in the
QueuedEvent. AMB event XML example:
<QueuedEvent xmlns="http://www.ecma-international.org/
standards/ecma-323/csta/ed4">
<monitorCrossRefID>1158243216</monitorCrossRefID>
<queuedConnection>
<callID>FF00010000000000D8F60452CD150000</callID>
<deviceID>+15619231416</deviceID>
</queuedConnection>
<queue>
</queue>
<callingDevice>
<notKnown />
</callingDevice>
<calledDevice>
</calledDevice></font>
<lastRedirectionDevice>
<notRequired />
</lastRedirectionDevice>
<localConnectionInfo>queued</localConnectionInfo>
<cause>noAvailableAgents</cause>
<servicesPermitted>
<callControlServices>
</callControlServices>
<callAssociatedServices />
<mediaAttachementServices />
<routeingServices />
<voiceServices />
</servicesPermitted>
<mediaCallCharacteristics>
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4.6.2.16 Retrieved
The Retrieved event indicates that a previously held call has been retrieved.
Event Parameters

retrievedConnection Y Specifies the connection at which hold was
deactivated.
retrievingDevice Y Specifies the device at which hold was deactivated.
call.
For the retrieving device: Connected
event.
otherwise.
calls.
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Voice.
Supported values:
• Voice
• Image

considered retrieved by OpenScape Voice.

parameter.
Refer to callCharacteristicsSupported
retrievedConnectionI Y Specifies the connection information associated
nfo with the alerting connection.
Specifies the connection information associated
with the originated connection.
– Voice
– Image

call.
Event Causes
Cause Codes Retrieved Example Reasons for Cause Code

Event
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Cause Codes Retrieved Example Reasons for Cause Code

Event
Normal Y Any feature, Alternate Call, Reconnect Call,
Retrieve Call
Recall Y Recall

None
4.6.2.17 Service Initiated
The Service Initiated event indicates that a telephony service has been initiated
at a monitored device. This event indicates that either a call may be originated or
a feature may be invoked. This event also may indicate that a device is prompting
a user.
Event Parameters

initiatedConnection Y Specifies the connection at which service was
initiated.
initiatingDevice Y Specifies the initiating device.
call.
When the device is initiating a service of some form:
Initiated
events
otherwise.
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calls.
Voice.
Supported values:
• Voice
• Image

considered initiated by OpenScape Voice.

parameter.
initiatedConnectionInf N Specifies the connection information associated
o with the initiated connection.
call.
• callbackTarget when prompting is for callback
recall.
Event Causes
Cause Code OpenScape Example Reasons for Cause Code

Voice
Active Participation Y Join Call with a participationType of Active
(prompting)
Call Back Y Call Back Call-Related, Call Back Non-Call-
Related
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Cause Code OpenScape Example Reasons for Cause Code

Voice
Call Pickup Y Directed Pickup, Group Pickup (prompting)
Conference Y Consultation Call with a consultOptions of
ConferenceOnly
Consultation Y Consultation Call
Join Call Y Join Call (prompting)
Make Call Y Make Call (prompting)
Make Predictive call N Make Predictive Call
Reserved N Make Predictive Call, incoming call
Silent Participation Y Join Call with a participationType of Silent
(prompting)
Transfer Y Consultation Call with a consultOptions of
TransferOnly
Service initiated shall be provided for prompting is supported.

• Some CSTA services (Make Call and Call Back) may require prompting the
user of the targeted device in order to take that device off-hook. In this case
a Service Initiated event is generated containing the appropriate cause code
(Make Call or Call Back).
• Off-Hook” status of the physical SIP device is not detected by the OpenScape
Voice call process. OpenScape Voice sends the service initiated after
address translation.
• In the case of a Callback Recall this event provides the callback target device
in privateData. The target device number is presented as it appears on the
phone.
Note: No name display is provided.
Note: A new ECMA contribution is being considered which adds the

“calledDevice” parameter to this event. This change may be added in a future
release.
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4.6.2.18 Transferred
The Transferred event indicates that an existing call has been transferred to
another device and the transferring device has been dropped from the call. The
transferring device does not appear in any future events for the call.
Event Parameters

primaryOldCall Y The switching function provides the local view
option.
The primaryOldCall specifies the held call at the
transferring device, otherwise at other participating
devices it is the only call involved in the transfer from
the perspective of that device.
secondaryOldCall Y The switching function provides the local view
option.
The secondaryOldCall specifies the active call at
the transferring device, otherwise it is not provided.
transferringDevice Y Specifies the device that transferred the call.
*
transferredToDevice Y Specifies the transferred- to device.
* See footnote.
transferredConnectio Y For the transferring device the
ns transferredConnections parameter is a list that
contains the new ConnectionIDs and the old
ConnectionIDs of the transfer and for externally
located devices the associated Network Interface
DeviceID.
For the other participating devices the old
ConnectionID that does not belong to the device is
not be provided.
The endPoint DeviceID parameter is provided only
for external calls with network information. It is the
representation of the externally located device.
The resultingConnectionInformation:
• Supported values for mediaSessionInfo:
– Voice
– Image
• Supported values for flowDirection
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call.
For the transferring device (any Connection IDs
associated with the transfer, that is, this event
should be used for both single and multi-step
transfers.): Null
For the other devices associated with the transfer:
(unaffected)
event.
networkCallingDevic N Specifies the original calling device information
e provided by the network for external incoming calls.
associatedCallingDe Y Specifies the Network Interface Device associated
vice with the calling device if the call is an external
otherwise.
associatedCalledDev Y For outgoing external calls, this parameter specifies
ice the Network Interface Device associated with the
calls.
Voice.
Supported values:
• Voice
• Image

considered transferred by OpenScape Voice.
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parameter.
call.
* If the transferredTo device is a virtual subscriber (Remote Call Forwarding - RCF) then the
transferToDevice will be presented as the forwarding target provisioned on the RCF. Refer to
MLHG and RCF event flows in CSTA Call Scenarios for additional details.
Event Causes
Cause Codes Transferred Example Reasons for Cause Code

Event
Normal Y Transfer
Path Replacement Y SIP and SIP-Q Network Feature
Transfer Y Transfer Call, Two Step Transfer
Local view shall be provided.
OpenScape Voice Operational Notes Operational Notes

None
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Call Associated Features
4.7 Call Associated Features
4.7.1 Services
4.7.1.1 Associate Data
The Associate Data service associates computing function information (such as

correlator data, account code, authorization code, call qualifying data, call
characteristics, subject of call, language preference, and so on) with a specified
call.
The Associate Data service does not affect the state or progress of a call.
Currently the Associate Data service is only supported for Network Interface
Devices (NID) when the Name Provider option is active on the associated
Endpoint Profile. The deviceInfo parameter shall be used do realize inbound and
outbound name provider cases. Refer to the parameter description below.
Parameter Name Supported Description

existingCall Y Specifies the call with which the information is
to be associated.
The connectionID must be one previously
presented on an NID monitor.
Note: The deviceID portion of the connectionID

must be presented in Device Number (DeN)
format. See Section 2.6.1.3, “Device Number
(DeN) Format”.
deviceInfo Y Specifies the device information (e.g., name) to

be associated with the specified connection.
The deviceInfo must be presented in SFR

format. The name portion of the NM field may
be presented in Unicode format.
Network Calling Name Provider – The name

field will not be accepted if the DN portion does
not match the callingDevice DN presented in
the Originated event.
Network Called Name Provider – The name

field will not be accepted if the DN does not
match the calledDevice DN presented in the
Offer Event.
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callQualifyingData Y Specifies the call qualifying data to associate
with an inbound NID call.
This parameter is supported by OSV if the

existing call connection is associated with an
inbound NID call. The parameter format is a
hexBinary.
To redirect an inbound NID call the format of the

string: "altDestination=any dialable number"
No other options are currently defined.
OpenScape Voice V9 supports the multi-step positive acknowledgement model.
CSTA errors are possible for the following:
• existingCall is not a valid NID connection
• deviceInfo DN does not match the callingNetworkDevice DN
• callQualifyingData sent on existingCall that is not on an NID
• callQualifyingData string format/syntax is invalid
• callQualifyingData number is not dialable or otherwise invalid
4.7.1.2 Cancel Telephone Tones

The Cancel Telephony Tones service cancels a telephony tone that is being sent
on a connection by the Generate Telephony Tones service.
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4.7.1.3 Change Connection Information
The Change Connection Information service allows an application to change the

connection information associated with a specified connection.

connectionToBeChanged Y Specifies the connectionID whose connection
information is to be changed.
requestedConnectionInfo Y Specifies the requested connection information.
This information includes the flow direction,
number of channels, and the media session
information.
– Voice
– Image
– Transmit&Receive - e.g, barge-in,
whisper
See usage notes.
Response Parameters

actualConnectionInfo Y Specifies the actual connection information that is
associated with the connection.

• For OpenScape Voice IP Centrex Client, only media session information is
supported which contains "voice" or image.
• OpenScape Voice defines Media session information as Character with the

following possible strings: "voice" or "image".
• This service may be used to change the media type of an existing call voice
of video call. For example:
– Promoting a voice only call to voice & image (video call)
– Demoting a voice & image call to voice only
– Changing voice flow direction for whisper or barge-in features.
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• ONS-IO only supports voice media connections.

4.7.1.4 Generate Digits
The Generate Digits service causes a series of digits to be sent on behalf of a

connection in a call. The digits may be sent in the form of DTMF. This service also
supports optional Parameters to control digit generation. This service is used for
generating end-to-end information that is to be sent to a device in a call (that is,
not to address/select a device).
This service does not affect the state or progress of a call.

connectionToSendDigits Y Connection of the device which is generating the
digits for the call.
digitMode Y Specifies the signaling format. The complete set
of possible values is:
DTMF – DTMF Signaling (default)

charactersToSend Y Specifies the string of characters to send. Shall
consist of the following set:
• DTMF digits: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, *, #,
Note: MF digits A, B, C, D are not supported.
A comma “,” may be included in the parameter

string to indicate a pause between characters.
The length of the pause is switching function
specific and may be determined using the
capabilities exchange services.
This parameter type is a character string. The
maximum length supported by the switching
function is provided using the capabilities
exchange services.
Note: The ampersand (“&”) may be used by the

application to cause the immediate release of
Media Server resource. In the case were
uaCSTA Generate Digit services are provided by
the “&” is ignored by the phone.
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Response Parameters
None
Pause tone character of “,” supported.

• The charactersToSend string is limited to 32 characters.
• The connection state of both devices in the call must be connected.
• After digit generation has commenced, it cannot be interrupted.
• Successive requests to generate digits is rejected until the active request is

complete.
• Only DTMF mode is supported
• Valid characters for DTMF mode are ‘0’ through ‘9’,’*’,’#’, and’,’ (comma). A
comma injects a 2 second delay between the signaling of the previous and
next digits it separates. Multiple commas can be used to inject longer pauses.
• The duration of DTMF digits and interdigit spacing is determined by the

platform media server service.
• When OpenScape Voice provides digit generation using the platform’s media
service the media sever resource is retained for 3 seconds. During this
interval, only ClearConnection and GenerateDigits requests are permitted.
The application may request OpenScape Voice to immediately release the
media server resources by including an ampersand (“&”) character within the
charactersToSend string.
may use uaCSTA to generate digits from the device. The CSTA application
has no control if uaCSTA is used or not.
4.7.1.5 Generate Telephony Tones

The Generate Telephony Tones service causes a telephony tone such as a beep,
busy, or ringback to be sent on behalf of a connection in a call. This service also
supports optional parameters to control tone generation.
4.7.1.6 Send User Information

The Send User Information service is used to send user data information.
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4.7.2 Events
4.7.2.1 Call Information
The Call Information event indicates that call associated information has been
collected/updated for a call.
Event Parameters

connection Y Indicates the connection of the device responsible
for associating the information with the call.

In order to ensure that the connectionID presented

on the NID monitor the deviceID portion of the
connectionIDs is not presented in Device Number
(DeN) format, but instead is presented in SFR
format.

of the external calling device. In addition a new NM
field tag “nid” will include the string representation of
the network interface deviceID. Also since the DN is
external the “uid” tag is also included in the NM field.

connection C1. The Calling deviceID SFR would be
presented as: N<X1>;uid=C1;nid=NID1.
device Y Indicates the device responsible for associating the
information with the call.

Device Number (DeN) format. See Section 2.6.1.3,
“Device Number (DeN) Format”.
callingDevice Y Indicates the original calling device.

OpenScape Voice V9 sends this parameter with the
Calling Name after the initial SIP INVITE, to provide
updated name information to the application. The
Call Information event is only generated if
OpenScape Voice V9 has already sent a CSTA
Offered, Delivered, Queued or Established event on
the called device monitor.
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connectionInfo Y Indicates the connection information associated
with the connection. Supported values:
• Voice
• Image
parameter.
description inSection 4.1.1.3, “Get Switching
call.
deviceInfo N Specifies the device information (for example,
name) that has been associated with the
connection.
callQualifyingData Y Indicates the call qualifying data to associate with
the call.
This parameter is supported by OSV if the existing

call connection is associated with an inbound NID
call and was redirected by the application using the
Associated Data service. The parameter format is
hexBinary format:
• To redirect an inbound NID call the format of the

string: "altDestination=any dialable number"
No other options are currently defined.
Event Causes
None
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The mediaSessionInfo parameter is defined as a string and is encoded for voice,
video, and/IM media as follows:
# Scenario ConnectionInfo
Voice Image
1 Video has been added to an existing Audio call on the ✓ +
device Added
2 Video has been removed from an existing video call on the ✓ -
device Removed
3 Audio has been add to an existing Video only on the device + ✓
Added
4 Audio has been removed an existing Video Call on the - ✓
device Removed
4.7.2.2 Charging
Event Not Supported

The Charging event indicates that new call charging information (such as a
network provided Periodic Pulse Metering (PPM) signal) has been detected for a
device involved in a call. This event may occur after the call has been released,
to report arrival of additional call charge information.
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4.7.2.3 Digits Generated
The Digits Generated event indicates that DTMF digits have been generated at a
device.
OpenScape Voice sends this event after Generate Digits service is successfully
executed.
Event Parameters

MonitorCrossRefID Y Associates the event to an established monitor.
connection Y The connection at the device
digitGeneratedList Y The sequence of digits generated.
For DTMF digits, 1, 2, 3, 4, 5, 6, 7, 8, 9, *, # are
supported.
This parameter only includes previously unreported
digits.
Event Causes
None

Refer to notes on Generate Digits for special handling.
4.7.2.4 Telephony Tones Generated
Event Not Supported

The Telephony Tones Generated event indicates that telephony tones have been
generated at a device. Common situations that generate this event include; The
switching function generates telephony tones (using the Generate Telephony
Tones service) for the device of a given connection.
4.7.2.5 Service Completion Failure
The Service Completion Failure event indicates that a previous multi-step

computing function initiated service request (as indicated by the switching
function in the capabilities exchange services) has failed before that service’s
successful completion conditions were satisfied.
The Service Completion Failure event SHALL only be reported to the computing
function which issues the service request and has a device-type monitor on the
device which has or had connection(s) that were used in the particular request
(see section 9.2.1.2 Multi-Step Model in ECMA-269).
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Event Parameters
The following table has been extracted from ECMA-269 and describes the
supported parameters for the Service Completion Failure event. The fields that
are stricken through will not be reported by OpenScape Voice V9.
Parameter Name Type M/O/C Description

monitorCrossRefID MonitorCrossRefID M Associates the event to an
established monitor.
primaryCall Structure M Specifies information for the
connection in the primary call that is
associated with the service request.
This includes:
• deviceID (M) DeviceID - a device
involved in the call.
• connectionID (M) ConnectionID -
a connection at the device.
• localConnectionState (M)
LocalConnectionState - the local
connection state of the
connection.
secondaryCall Structure O Specifies information for the
connection in the secondary call that
is associated with the service
request. This includes:
• localConnectionState (M)
connection.
• connectionInformation (O)
ConnectionInformation -the
connection information for the
connection.
This parameter may only be present if
the service request involved a
secondary call.
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otherDevicesPrimar List of Structures O Specifies information for each
yCallList connection in the primary call. This
includes:
• localConnectionState (O)
connection.
ConnectionInformation - the
connection.
This parameter may only be present if
the other connections in the primary
call still exist.
This parameter may not contain the
information associated with the
primaryCall parameter.
otherDevicesSecon List of Structures O Specifies information for each of the
daryCallList other connection in the secondary
call. This includes:
• localConnectionState (O)
connection.
ConnectionInformation -
connectionID.
This parameter shall only be present
if the service request involved a
secondary call and the other
connections associated with the
secondary call still exist.
This parameter shall not contain the
information associated with the
secondaryCall parameter
mediaCallCharacte MediaCallCharacte O Specifies the media class and media
ristics ristics characteristics of the call.
cause EventCause M Indicates the reason why the service
request did not complete.
security CSTASecurityData O Specifies timestamp information,
message sequence number, and
security information.
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privateData CSTAPrivateData O Specifies non-standardized
information with the event.
Event Causes
The cause reported in the Service Completion Failure shall indicate the reason
why the Seamless Handover has failed, as follows. Note that ‘Target OND’ below
refers to both OND /= ONS and OND == ONS scenarios.
Event Cause Scenarios

Busy The Target OND is busy.
The Target OND has Call Forwarding Unconditional set on the
phone.
The Target OND is busy and it has Call Forwarding on Busy set
on the phone.
Call Cancelled The Seamless Handover request has been canceled by the
CSTA application via a CSTA Clear Connection request.
The original call is cleared before the Seamless Handover is
completed. This is the case if either the Starting OND or the
Transferred Party release the call before the Seamless
Handover is answered at the Target OND.
Call Not Answered The Target OND does not answer the handover call within 20
seconds. This cause is only sent if the OpenScape Voice V9
received an indication that the Target OND started ringing.
The Target OND has Call Forwarding On No Reply set on the
phone and the forwarding timer expires.
Do Not Disturb The Target OND has Do Not Disturb enabled on the phone.
Note: The server based DND feature is bypassed during a

handover.
Incompatible The target OND is not a valid destination for a Seamless

Destination Handover. For instance, the Target OND is a Pilot DN for a
MLHG that is not configured as Manual / Application Controlled
Mode.
Network Congestion There are no Call Admission Control (CAC) resources available
to connect the Transferred party with the Target OND and
rerouting is not available.
Network Not The OpenScape Voice V9 cannot reach the Target OND (e.g.
Obtainable WAN failure, subscriber is unplugged). The following cases fall
under this category.
• The seamless handover timeout (20 seconds) expires before
theOpenScape Voice V9 receives an alerting indication from
the Target OND.
• The SIP INVITE transaction times out. This can happen
before the handover timeout expires depending on how the
OpenScape Voice V9 is configured.
• The OpenScape Voice V9 receives a SIP 408 Request
Timeout response.
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Event Cause Scenarios

Reorder Tone This shall be the default cause code in case a more specific
cause cannot be provided.
For instance, this shall be the cause code in case the Target
OND rejects the handover call with a SIP 603 Decline response.
Negative Responses for Handover Requests

The following Error Values shall be reported in the negative Single Step Transfer
Call responses for both Silent Handover and Seamless Handover requests. Note
that these requirements are not applicable for regular Single Step Transfer Call
requests (i.e. non-handover).
Error Category Error Value Scenarios

generic This shall be the default error value in case a
more specific error cannot be provided.
invalidDestination The Target OND provided in the
transferredTo parameter cannot be
translated.
The Target OND is the same as the Starting
OND.
invalidActiveConnect The connection specified in the activeCall
ionIdentifier parameter does not exist.
invalidDestinationDe The device ID in the transferredTo parameter
viceIdentifier does not match the device ID in the active
call. For instance, the application sends a
request to handover the call from D1|D2 to
Operation Errors D3|D4.
The SST request is marked as a Seamless
Handover, but there is no OND in the
transferredTo parameter.
privilegeViolationActi The device ID in the activeCall parameter is
veDevice not a subscriber provisioned with the required
features: CSTA, ONS Inbound/Outbound and
Call Transfer.
privilegeViolationDes The ONS subscriber is not allowed to call the
tinationDevice Target OND due to Toll Restrictions or Station
Restrictions.
requestIncompatible The target DN is a valid number, but is not a
WithDestinationDevi valid destination for handover (e.g. RCF DN,
ce Vertical Service, etc).
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Media Attached Services
Error Category Error Value Scenarios

invalidActiveConnect The connection specified in the activeCall
ionState parameter is valid, but the requested
Handover type (either Silent or Seamless) is
not allowed for this connection.
Below are some scenarios where the
Handover is currently not allowed:
• The subscriber is in a station controlled
conference (large conference) or in a
bridged call.
State • The subscriber is in a barged-in call.
Incompatibility • The subscriber is in a call that has been
Errors overridden with Executive Override
feature.
• The subscriber is either holding the call or
is being held. Only applicable for Silent
Monitoring requests.
noActiveCall The connection specified in the activeCall
parameter was valid, but the call is released
while processing the Single Step Transfer
Call request.
resourceBusy There is a pending request being processed
for this call. This could be, for instance,
another handover request being processed
for the other party.
System Resource The Target OND is currently being used by a
Availability Errors different ONS subscriber in another call.
destinationDeviceOu The Target OND is an unregistered
tOfService subscriber. This is applicable for both
OND != ONS and OND == ONS.
4.8 Media Attached Services

A computing function making use of both call control services and media services
needs to establish sessions with both services, attach calls to the media service,
and needs a way of associating the identifiers (e.g., Connection Identifiers, Media
Stream Identifiers) used by the two services. This Standard defines a set of
services, called media attachment services, that make these tasks significantly
easier for the computing function.
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Routing Services
4.9 Routing Services
4.9.1 Registration Services
4.9.1.1 Route Register
The Route Register service is used to register the computing function as a routing
server for a specific routing device or as a routing server for all routing devices
within the switching sub-domain. The computing function may be required to
register for routing services before it can receive any route requests for a routing
device from the switching function. A computing function may register to be the
routing server for more than one routing device.
Note: Application MUST invoke a Route Registration to enable Routing Services.

OpenScape Voice will not send Route Request with an active valid Route
Registration.

routingDevice Y Specifies the routing device for which the computing
function requests to be the routing server. This
parameter is mandatory if the switching function does
not support the option of registering for all routing
devices in the switching sub-domain. Otherwise, the
parameter is optional and if not present, indicates the
registration is to be for all routing devices in the
switching sub-domain.
Note: OpenScape Voice V9 requires that a valid device

ID is provided by the application to initiate routing
services. If parameter is not presented then request will
be rejected.
requestedRouting N Specifies the media classes of calls that are being

MediaClass requested to be routed.
• Voice is default media for routing.
• Image (video) media call characteristic may be
applied after routing.
security N Specifies timestamp information, message sequence
number, and security information.
No private data is currently defined.
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Routing Services
This service follows the atomic acknowledgement model for this service.


routeRegisterReqID Y Specifies the route register request identifier for this
registration.
OpenScape Voice V9 supports only one (1) active
routeRegisterReqID per routingDevice (subscriber
DN), per CSTA connection.
The routeRegisterReqID format provided by
OpenScape Voice V9 consists of the character “R”
+ system generated unique ID + routingDevice
ServiceID
actualRoutingMedia N This parameter specifies the actual media classes
Class of calls that are routed by the switching function for
routing registration. The actual media classes of
calls routed may be the same or a subset of what
was requested on the request service.
Voice is default media for routing. Image (video)
media call characteristic may be applied after
routing.
security N Specifies timestamp information, message
sequence number, and security information.
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Routing Services
4.9.1.2 Route Register Abort
This service is used by the switching function to asynchronously cancel an active

routing registration. This service invalidates a current routing registration. There
is no positive acknowledgement defined for this service.
OpenScape Voice V9 sends this service when a Route Registration is active on
a subscriber device and the following occurs:
• CSTA Routing service is removed from the subscriber.
• Subscriber is DN with routing services is removed from the system.

routeRegisterReqID Y Specifies the route register request identifier for
which the routing registration is to be cancelled.
For description details refer to Section 4.9.1.1,
“Route Register”.
There are no service completion conditions for this service.
OpenScape Voice V9 does not send negative acknowledgement error values
defined by ECMA-269.
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4.9.1.3 Route Register Cancel
The Route Register Cancel service is used to cancel a previous route registration.
This request terminates the routing registration and the computing function
receives no further routing requests for that routing registration once it receives
the positive acknowledgement to the Route Register Cancel request.

routeRegisterReqID Y Specifies the route register request identifier for
which the routing registration is to be cancelled.
OpenScape Voice V9 supports the atomic acknowledgement model.
Negative acknowledgement error values defined by ECMA-269 are supported.


security N Specifies timestamp information, message
sequence number, and security information.
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4.9.2 Services
4.9.2.1 Re-Route (with Loop Prevention)
The Re-Route service requests an alternate destination from the one provided by
a previous Route Select service and based on previous information provided for
the call.
OpenScape Voice V9 ReRoute Loop Prevention:

OpenScape Voice V9 has an internal loop prevention capability to guard against
application routing loops. The internal ReRouteLoop count is defaulted to 5
attempts.
The ReRoute loop count is managed via the following RTP parameter:
– hiQ/CSTA/ReRouteLoopCount.
The current loop count is reset if the Route Select service results in the call being
delivered to the selectedRoute. The loop count is incremented if the
selectedRoute results in an failed call (e.g., busy, out-of-service). If the
ReRouteLoop count is exceeded (5 consecutive Route Select failures), then
OpenScape Voice V9 invokes Route End service on that routing dialogue.

crossRefIdentifier Y Specifies the cross reference identifier associated
with the routing dialogue.
OpenScape Voice V9 supports only one (1) active
crossRefIdentifier per routingDevice (subscriber
DN), per CSTA connection.
The crossRefIdentifier format provided by
OpenScape Voice V9 consists a system generated
unique cross-reference ID + “#” + routingDevice
ServiceID
routeRegisterReqID Y Specifies the route register request identifier
associated with the route registration for this routing
dialogue.
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replyTimeout N Specifies the amount of time (in milliseconds) that the
switching function will wait for a reply from the
computing function, before it proceeds with default
routing for the call. If the parameter is not present or
the value is 0, the amount of time is switching
function specific.
CSTA does not expose the configured replyTimeout
value.
The replyTimeout value is controlled via RTP
parameter hiQ/CSTA/DelayAtRouteRequestedState.
OpenScape Voice V9 delays call routing (Route
Request or ReRoute Request) for approximately 2-4
seconds. Application must provide Route Select,
Route End or Route Reject within this timeframe in
order to supersede the default routing to the device
that initiated the ReRoute request..
If the application fails to respond within the
replyTimeout timeframe, OpenScape Voice V9 will
invoke a Route End.
correlatorData N Specifies the correlator data associated with the call.
This parameter is mandatory if there is correlator
data associated with the call (and if the parameter is
supported).
callLinkageData N Specifies the global call data and thread data
associated with the call. This parameter is mandatory
if the switching function supports the call linkage
feature otherwise it shall not be provided.
OpenScape Voice V9 supports ReRouteReason tag
with the following values:
• busy – routeSelected device is busy
• noAnswer – routeSelected device did not answer
within the specified Time-To-Answer value
provided in the Route Select service.
• normalUnspecified – other problems on
routeSelected, for example:
– device is out-of-service
– device is not reachable
Refer to replyTimeout parameter description.

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None.
4.9.2.2 Route End
The Route End service ends a routing dialogue. This service is bi-directional (i.e.,
it may be invoked by the switching function or the computing function). The
computing function can use the Route End service when it cannot provide a route
for a call. Typically, this can occur if:
• The computing function receives a valid routing request for a call without
sufficient call information and it cannot determine a routing destination.
• The computing function has already provided all available destinations for a
call and no more alternate destinations are available.
• The computing function does not have access to a database necessary to

route the call.
In these cases, the computing function uses the Route End service to inform the
switching function that it cannot provide a route for the call in question. The Route
End service request will terminate the routing dialogue (routingCrossRefID) for
the call. The Route End request does not clear the call. The switching function will
continue to process the call using whatever default routing algorithm is available
(i.e., in a switching function specific way).
The switching function uses the Route End service when it ends a routing
dialogue. Typically, this can occur if:
• The call associated with the routing cross reference identifier has been
successfully routed. This may occur when the computing function has sent a
Route Select service request and the switching function has successfully
routed the call.
• The calling party has abandoned a call associated with the routing cross
reference identifier.
• The switching function timeout for a route request response has expired. This
may occur if the computing function did not respond to a Route Request or
Re-Route Request service within a switching function defined period.
• The switching function has ended routing dialogue due to internal resource
(or other) problems. For example, Re-Route Loop Detection, Race conditions
(e.g., Answer call before Re-Route; Route Selection.
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For description details refer to Section 4.9.2.1, “Re-
Route (with Loop Prevention)”.
dialogue.
For description details refer toSection 4.9.1.1, “Route
Register”.
errorValue Y Specifies the reason for the route end request.
Currently this parameter is defaulted to “generic” in
all service requests from OpenScape Voice V9.
correlatorData N (SF) Specifies the correlator data associated with the call.
N (CF) This parameter is mandatory if there is correlator
supported).
feature otherwise it shall not be provided.
OpenScape Voice V9 supports routeEndReason tag
with the following values:
• answered – routed call has been answered.
• callCancelled – for example, calling device hangs
up, application has no more routing choices.
• endCstaDistribution – for example:
– call routed to mobile network via PASCODE

None.
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4.9.2.3 Route Reject
The Route Reject service request is sent to the switching function during a routing
dialogue to indicate that a call should be returned to the originating network (the
network from where the call entered the switching sub-domain where the routing
request was issued from) for alternate routing.

dialogue.
rejectCause N Specifies the reason why the call should be returned
to the originating network for alternate routing.
None defined.

None.
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4.9.2.4 Route Request
The Route Request service requests that the computing function provide a
destination for a call. To aid in the selection of a destination, the service request
includes the current destination and may include additional information.
OpenScape Voice V9 delays call processing for approximately 2-4 seconds
giving the application time to select a route. Refer to the replyTimeout parameter
in Section 4.9.2.1, “Re-Route (with Loop Prevention)” for details.

dialogue.
currentRoute Y Specifies the current destination of the call for which
a route is requested.
Note: OpenScape Voice V9 currently presents the

routingDevice as currentRoute
callingDevice Y Specifies the originator of the call.

routingDevice Y Specifies the device that initiated the Route Request
service.
Note: The routing services are possible regardless of

whether a physical SIP device is registered to the
subscriber DN. OpenScape Voice V9 supports virtual
routing device.
However, if the application provides a route selection
to the actual routing device where no SIP device is
registered, or is currently unreachable, the “Call
Forward-Dependable” service should be provisioned
to prevent call failure.
routedCall N Specifies the ConnectionID of the call. This

parameter is mandatory if the route request is call
related. If the request is not call-related, then this
parameter shall not be provided.
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routeSelAlgorithm N Specifies the type of routing algorithm requested.
The set of possible values are:
• ACD
• Emergency
• Least Cost
• Normal
• User Defined
associatedCallingDe C* Specifies the Network Interface Device associated
vice with the calling device, if the call is an external
external incoming calls. Otherwise, it is not provided.
* OpenScape Voice V9 presents this parameter if the

calling device is across a network interface
(gateway). In this case the parameter value =
“notKnown”.
associatedCalledDe N For outgoing external calls, this parameter specifies
vice the Network Interface Device associated with the
originally called device. For incoming external calls,
this parameter specifies a device within the switching
outgoing calls and, is optional for external incoming
calls.
priority N Specifies the call priority. This may affect the
selection of alternative routes.
replyTimeout N Specifies the amount of time (in milliseconds) that the
switching function will wait for a reply from the
computing function, before it proceeds with default
routing for the call. If the parameter is not present or
the value is 0, the amount of time is switching
function specific.
Route (with Loop Prevention)”
supported).
mediaCallCharacteri N This specifies the media class (voice, digital data,
stics etc.) and characteristics of the call. If this parameter
is not present (and the parameter is supported) then
the call by default is a voice call.
OpenScape Voice V9 does not present this

information for routing services. However, media
class of calling party is presented in the call control
events.
callCharacteristics N Specifies the high level characteristics (ACD call,
Priority call, etc.) associated with the call.
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routedCallInfo N Specifies the connection information associated with
the routedCall connection. If this parameter is not
present, then the connection information is switching
function specific.
feature. Otherwise, it shall not be provided.
subjectOfCall N Specifies the subject/intent associated with the call.
This for example, could represent the subject header
of an Email (text call) or intent for a voice call.
associated with a call. The message information
consists of one of more items.
languagePreference N Specifies the language preferences associated with
s the call.
deviceHistory N Specifies the list of devices which were previously
associated with the call (e.g. redirecting, transferring,
clearing devices).
None defined.
Refer to the replyTimeout parameter in this section under Service Request
Parameters.

None.
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4.9.2.5 Route Select
The Route Select service is used by the computing function to provide the
destination requested by a previous Route Request or Re-Route service.

dialogue.
routeSelected Y Specifies the primary selected destination of the call
for which a route was requested.
Note: If the routeSelected device is the same as one

in the previous Route Select on this routing dialogue,
then OpenScape Voice V9 invokes a new Re-Route
Request. The replyTimeout is not affected and the
application must respond within the Route Select
remaining time.
alternateRoutes N Specifies the list of alternate destinations (in priority

order) which are to be used sequentially for routing
the call if the primary selected destination initially
(i.e., the routeSelected parameter) or a previous
entry in the list is not valid or available.
remainRetries N Specifies either the number of alternative routes
remaining or the reason why the computing function
is not providing it.
routeUsedReq N Specifies whether the switching function should issue
the Route Used service when it has accepted a route.
supported).
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The following tags and values are:
• Time-to-Answer:
– If value is 0 then the call is sent to the selected
device. OpenScape Voice V9 will not provide
answer supervision for re-routing.
– If value is >0 seconds then OpenScape Voice
V9 will invoke ReRoute when timer expires.
• Request_Supression_Indicator:
– True; OSV will continue current routing
dialogue and will NOT start a new routing
dialog on selected device.
– False; OSV will invoke a route end on the
current routing dialogue and start a new routing
dialogue on the selected device.
Note: If privateData is not provided then OpenScape

Voice V9 shall treat the Route Select options as
Time-to-Answer = 0 and RSI=True.

None.
4.9.2.6 Route Used (not supported)
The Route Used service provides the actual destination for a call that has been
routed using the Route Select service with its optional parameter that requests
the route that was used.
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Physical Device Features
4.10 Physical Device Features
4.10.1 Services
This section describes the supported CSTA Physical Device features. Physical
device features are only supported by uaCSTA-enabled SIP phones such as
OpenStage/
OpenScape Voice does not support the following physical device services:
• Button Press • Get Speaker Mute

• Get Auditory Apparatus Information • Set Button Information
• Get Button Information • Set Display
• Get Display • Set Hookswitch Status
• Get Hookswitch Status • Set Lamp Mode
• Get Lamp Information • Set Message Waiting Indicator
• Get Lamp Mode • Set Microphone Gain
• Get Microphone Gain • Set Ringer Status
• Get Ringer Status • Set Speaker Mute
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4.10.1.1 Get Message Waiting Indicator
The Get Message Waiting Indicator (MWI) service provides the message waiting
feature status at a specified device. The message waiting feature is typically used
to notify a user (typically using a dedicated lamp on a phone device) when
messages are available.

device Y Specifies the device’s physical element.
Response Parameters

messageWaitingOn Y Specifies the value (True / False) of the requested
feature. Supported values:
• FALSE – Message waiting is off

• TRUE – Message waiting is on
deviceForMessage N Specifies the device where the message is waiting.
OpenScape Voice Operational Notes Operational Notes

• OpenScape Voice does not currently support the Set Message Wait Service.
• The Message Waiting event is flowed by OpenScape Voice when a

subscriber with voice messaging service is notified by the service of a change
in MWI state.
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4.10.1.2 Get Microphone Mute
The Get Microphone Mute Service provides the Mute status of a specified
microphone at a specified device.

Device Y Specifies the device’s physical element. The device
provided here must be a SIP endpoint
auditoryApparatus Y Specifies the auditory apparatus to query. If not
provided, then information is obtained on all
apparatuses associated with the device.
Response Parameters

microphoneMuteList Y Specifies information about the specified auditory
apparatus or about all auditory apparatuses
associated with the device if no auditoryApparatus
was provided in the request. Supported options:
• auditoryApparatus
• microphoneMuteOn
– TRUE – microphone muted
– FALSE – microphone activated

• This service is only supported for SIP phones that register with SIMPLE
uaCSTA capability.
• The auditoryApparatus is optional. If provided the value should be set to “1”.

Either option results in a list of status for all microphones being returned.
Other values results in an error being returned.
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4.10.1.3 Set Message Waiting Service
The Set Message Waiting Indicator service allows a computing function to control
the status of the message waiting feature at a specified device. The message
waiting feature is typically used to notify a user (typically via a dedicated light on
a phone device) when messages are available.

messageWaitingOn Y Specifies the setting of the message waiting feature.
The set of possible values are:
• OFF - Message waiting off.
• ON - Message waiting on.
deviceForMessage N Specifies the device where the message is waiting.
OpenScape Voice V9 Call Forward – Voice Mail
service must be provisioned and active.
privateData Y Specifies non-standardized information.
privateData tag: numberOfWaitingMessages:
The value of this tag may be presented in the format

defined in RFC 3842 for voice messages:
• “Voice-Messages: new messages / old messages
(urgent new /urgent old)”
Examples:
• If the application wants to report 1 new, 3 old, 0
urgent new and 1 urgent old the private data
format should be presented as follows:
– “Voice-Messages: 1/3 (0/1)”
• If urgent message data is not provided by the
application then the format should be presented
as follows:
– “Voice-Messages: 1/3”
• If only new messages are presented then OSV
supports the following format:
– “Voice-Messages: 1”
• f this parameter is omitted then no message count
is sent to the phone for display.
OpenScape Voice V9 supports the atomic positive acknowledgement model.
Negative acknowledgement error values defined by ECMA-269 are supported.

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None defined.

• OpenScape Voice V9 sends MWI event in response the Set MWI request.
• OpenScape Voice V9 shall maintain the last MWI state provided by the
application internally and on the registered SIP phone. MWI is maintained
across OpenScape Voice V9 restarts. Applications may use Get MWI to verify
the current status.
• OpenScape Voice V9 retains the MWI status over switch and phone restarts.
The number of messages is not retained.
• It is the application’s responsibility to maintain the MWI synchronize with the

non-OpenScape Voice V9, voice messaging service.
• Unify SIP support MWI buttons that are capable of accessing external VM
systems.
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4.10.1.4 Get Speaker Volume
The Get Speaker Volume Service provides the volume of a specified speaker at
a specified device.

Device Y Specifies the device’s physical element.
auditoryApparatus Y Specifies the auditory apparatus to query. If not
provided, then information is obtained on all
apparatuses associated with the device.
Response Parameters

speakerVolumeList Y Specifies information about the specified auditory
apparatus or about all auditory apparatuses
associated with the device if no auditoryApparatus
was provided in the request. Supported options:
• auditoryApparatus
• speakerVolAbs
– A value of 0-100 where 0 indicates no
volume and 100 indicates maximum volume

uaCSTA capability.
• On the request, auditoryApparatus can be either “1” or can be absent. Both

result in the status of the current active speaker being returned.
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4.10.1.5 Set Microphone Mute
The Set Microphone Mute Service sets or clears the Mute status of a specified
microphone at a specified device. When the Mute feature is activated at this
device, no audio is transmitted using the microphone. This feature is used when
it is desired to prevent the other parties in a call from hearing a conversation
through the device.

auditoryApparatus Y Specifies the auditory apparatus to query. Must be
“1” indicating all microphones.
microphoneMuteList Y Specifies the microphone mute setting of a particular
microphone.
microphoneMuteOn
– TRUE – mute microphone
– FALSE – activate microphone
Response Parameters
None

uaCSTA capability.
• On the request, auditoryApparatus must be “1” indicating all microphones.
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4.10.1.6 Set Speaker Volume
The Set Speaker Volume Service sets the volume of the specified speaker at a
specified device.
While a device’s microphone is muted, no audio information is transmitted over
the microphone. This is used when it is desired to prevent the other device(s) in
a call from hearing a conversation.

Device Y Specifies the device’s physical element.
auditoryApparatus Y Specifies the auditory apparatus to query. Must be “1”
indicating the current active speaker.
speakerVolume Y Specifies the speaker volume as an absolute value or
that the volume should be incremented or
decremented by a switch specified increment.
• speakerVol
– 0-100
OR
• speakerVol
– increment
– decrement
Response Parameters
None

uaCSTA capability.
• On the request, auditoryApparatus must be “1” indicating the current active

speaker. If speakerVolInc is used, the increment or decrement level is
determined by the phone.
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Logical Device Feature Services
4.10.2 Events
This section describes the supported CSTA Physical Device Events.
OpenScape Voice does not support the following physical device feature events:
• utton Information • Microphone Gain

• Button Press • Microphone Mute
• Display Updated • Ringer Status
• Hookswitch • Speaker Mute
• Lamp Mode • Speaker Volume
4.10.2.1 Message Waiting
The Message Waiting event indicates that the message waiting status has been
changed for a device.
Event Parameters

targetDevice Y Specifies the device where the message waiting
feature has changed.
messageWaitingOn Y Specifies the setting of the message waiting feature.
Supported values:
• FALSE - Message waiting is off.
• TRUE – Message waiting is on.
Event Causes
None

The Message Waiting event is sent when a subscriber provisioned for voice
messaging and the messaging service updates the MWI status. OpenScape
Voice supports SIP Blind NOTIFY for MWI sent from SIP voice messaging
servers’ service to the subscriber DN. Refer to the OpenScape Voice Security
Checklist.
4.11 Logical Device Feature Services
4.11.1 Services
This section describes the supported CSTA Logical Device Services.
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OpenScape Voice does not support the following physical device services:
• Call Back Message Non-Call-Related • Get Last Number Dialed

• Cancel Call Back Message • Get Routing Mode
• Get Auto Answer • Set Auto Answer
• Get Auto Work Mode • Set Auto Work Mode
• Get CallBack (ECMA 269 edition 7) • Set Caller ID Status
• Get Caller ID Status • Set Routing Mode
4.11.1.1 Call Back Non-Call Related
The Call Back Non-Call-Related service allows a computing function to request

that the switching function originate a call back call between two devices.
As an example, the service might be used when a device is busy so that a call
between an originating device and a target device can be attempted when a
device becomes free.

originatingDevice Y Specifies the originating device for the call back call.
targetDevice Y Specifies the target device for the call back call.
Only last called deviceID or the string “CCB” is

supported. (See OpenScape Voice V9 Operational
Notes).
Response Parameters
None

• The Call Back Non-Call Related service only supports a targetDevice equal
to the last called number. A service request where the targetDevice does not
equal (after translation) the last saved dialed number or a previously set Call
Back, will be rejected with:
– CSTA errorvalue= requestIncompatibleWithDevice.
• A hardcoded tragetDevice “CCB” may be used by applications to simplify the

call back non-call related service invocation.
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4.11.1.2 Cancel Call Back
The Cancel Call Back service allows the computing function to cancel a previous
(or all) Call Back feature at a device. Note that this service cancels call backs that
were created with either call related or non-call related Call Back features.

originatingDevice Y DeviceID of the device who initiated the original Call
Back service (call or non-call related)
targetDevice Y The DeviceID of the target of the original Call Back
service.
If the switching function supports clearing of all Call
Back features (as indicated by the capability
exchange services) and a null format DeviceID (a
DeviceID with 0 characters) is provided, all of the
Call Back features at the originatingDevice are
cancelled.
OpenScape Voice supports both methods of call
back cancellation.
Response Parameters
None

• OpenScape Voice supports two methods of canceling callback originated by
the originatingDevice:
– Cancel specific call back when the targetDevice = valid deviceID in the
callback list
– All call backs when the targetDevice has 0 characters.
• In the case of cancel all, if a callback is in the process of recalling or being

established, these are not cancelled.
4.11.1.3 Get Agent State
The Get Agent State service provides the agent state at a specified device.
Note: The agent may only be associated with one device.
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device Y Specifies the DeviceID of the device on which the
agent state is being queried.
Response Parameters

agentStateList Y This parameter specifies a list of agent identifies and / or
their corresponding agent state for a given device.
Parameter Support Values
agentID Y DeviceID
loggedOnState Y • TRUE = logged on
• FALSE = not logged
NOTE: For agents (multi-line
hunt group members with
the attendant classmark) in
hunt groups managed by
OpenScape Voice this is
always set to TRUE.
acdGroup Y The acdGroup is provided if
the agent is busy with a hunt
group call.
agentState Y Supported States:
• Ready
• Not Ready
• Busy
• Null
• Working After Call
pendingAgentS Y Indicates pending state if
tate agentState is Busy or
Working After Call. This
component shall be provided
if the switching function is
delaying the transition to the
pendingAgentState until the
agent is no longer Busy or
Working After Call,
otherwise the parameter is
optional.
Supported states:
• Not Ready
• Ready
• Null.
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privateData Y extendedMakeBusyStatusList:
• extendedMakeBusyStatus - repeated for each hunt
group where agentID is a member
– groupDn – deviceID; FQN of hunt group
– groupName – string; provisioned hunt group name
– makeBusy – Boolean; true (Not Ready) or, false
(Ready)

• Agent states Not Ready, Ready and Working after Call depends on proper
provisioning of MHLG. Refer to Section 3.2.3, “MLHG Pilot (Group Device /
ACD) and Agent BGLs” for details.
• Agent Busy state applies any agent direct call (inbound or outbound) or call
distributed to an agent from the MLHG.
• An administrable CSTA application interface option named “Enabled

Extended Agent States” must be enabled to extendedMakeBusyStatusList
privateData presentation.
• See Part II, Appendix A, “CSTA Call Scenarios”, for usage notes.
4.11.1.4 Set Agent State
The Set Agent State service requests a new agent state at a specified device.
In the case where an agent is involved with a call, the transition to the requested
state may or may not occur until the current connection transitions to the null
state.

device Y Specifies the DeviceID for the agent for which the
state is to be changed.
requestedAgentState Y Specifies the requested agent state. Currently
supported values are
• Ready
• NotReady.
agentID N Specifies the agent identifier.
password N Specifies the agent password. This parameter can
only be provided when the requestedAgentState is
loggedOn or loggedOff.
group N Specifies the agent ACD group that the agent is
logging in or out of.
privateData Y • huntGroup (deviceID) - FQN of the Hunt Group
where the requestAgentState is to be applied.
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Response Parameters

pendingAgentState Y Indicates the agent state that the agent may transition
to after the agent state is no longer Busy or Working
After Call. Supported values:
• workingAfterCall
• notReady
• ready
Description Supported
Switching function allows a group (ACD group) device in the service Y
request (that is service applies to all agent in ACD group).
Switching function allows an ACD device in the service request (that is Y
service applies to all agents associated with the ACD device)
Switching function delays transition to the requestedAgentState if it is Busy Y
(that is supports the pending agent state)

• Agent states Busy and Working After Call depend on proper provisioning of
MHLG. Refer to Section 3.2.3, “MLHG Pilot (Group Device / ACD) and Agent
BGLs” for details.
distributed to an agent from the MLHG.

Extended Agent States” must be enabled to huntGroup privateData support.
• See Part II, Appendix A, “CSTA Call Scenarios”, for usage notes.
CSTA Error Responses
Item Condition CSTA Error

1 The huntGroup parameter is presented agentGroupNotSupported
by the application and the "Enable
Extended Agent States" is disabled
2 The huntGroup parameter is presented invalidAgentGroup
but is not a valid Hunt Group Pilot
3 The subscriber is not provisioned to set privilegeViolationSpecifiedDevice
Agent State (existing functionality)
4 The requested state is already set for the featureAlreadySet
specified huntGroup (existing
functionality)
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4.11.1.5 Get Do Not Disturb
The Get Do Not Disturb service provides the do not disturb feature status at a
specified device. The do not disturb feature is used to prevent incoming calls at
a device.
The privateData element named DNDResume has been introduced in the service
response. The DNDResume parameter identifies the remaining number of
minutes the DND feature will stay active.
When the DNDResume time expires the OSV DND feature is turned off for the
specified device.
The presentation of the DNDResume parameter is controlled by an OSV
provisioned CSTA Interface Option.

device Y Specifies the DeviceID of the device on which the do
not disturb feature is being queried.
Response Parameters

doNotDisturbOn Y Specifies the value of the requested feature.
Supported values:
• TRUE – Do Not Disturb is active
• FALSE – Do Not Disturb is inactive.
privateData Y The DNDResume parameter is supported to
specific time duration for the DND feature to remain
active.
This parameter is an integer type value. The rules
for presentation are as follows:
• "If the doNotDisturbOn=FALSE then the
DNDResume parameter is presented as null
parameter.
• "If the doNotDisturbOn=TRUE then the
DNDResume contains a value of 0-1440
minutes, which represents the remaining snooze
time.
XML Example - CSTA over TCP

<?xml version="1.0" encoding="utf-8"?>
<GetDoNotDisturb>
<device>15619231439</device>
</GetDoNotDisturb>

<GetDoNotDisturbResponse xmlns="http://www.ecma-
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<doNotDisturbOn>true</doNotDisturbOn>
<extensions>
<privateData>
<private xmlns:scx="http://www.siemens.com/schema/csta">
<scx:DNDResume>60</scx:DNDResume>
</private>
</privateData>
</extensions>
</GetDoNotDisturbResponse>
XML Example - CSTA over SIP
Note: NOTE: The short tag name for DNDResume privateData is zDRm.

<GDND>
<dvc>15619231439</dvc>
</GDND>

<GDNDe xmlns="http://www.ecma-international.org/standards/ecma-
323/csta/ed4">
<dNDO>true</dNDO>
<extn>
<pDa>
<prvt xmlns:scx="http://www.siemens.com/schema/csta">
<scx:zDRm>60</scx:zDRm>
</prvt>
</pDa>
</extn>
</GDNDe>

• If the device is an internal MLHG (Hunt Group) the Get DND service may be
used to provide status of the Night Service overflow for the group.
To synchronize OpenScape Voice centralized Call Forwarding with an
OpenStage the CSTA device category must be set to “CSTA over SIP”.
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4.11.1.6 Set Do Not Disturb
The Set Do Not Disturb service allows the computing function to control the do
not disturb feature at a specified device. The do not disturb feature is typically
used to prevent a specified device from being alerted.
The privateData named DNDResume has been introduced in the service request.
The DNDResume sets the number of minutes the DND feature will stay active.
If a prior DND-snooze is active a subsequent will keep DND active and apply the
new specified snooze duration from the "DNDResume" parameter.
specified device.
The acceptance of the resume parameter in this service is controlled by an OSV

device Y Specifies the DeviceID of the device on which the do
not disturb feature is to be set
doNotDisturbOn Y Specifies the value of the requested feature.
Supported values:
• TRUE – Do Not Disturb is active
• FALSE – Do Not Disturb is inactive.
active. OSV ignores by OSV if
doNotDisturbOn=FALSE it is only applied during
DND feature activation.
The range for the resume value is 0-1440 indicating
the number minutes that the Do Not Disturb feature
shall remain active.
• "If the DNDResume parameter is omitted, null or
set to zero (0) no timer will be started and the
user must manually cancel the Do Not Disturb
feature.
• "If the DNDResume value is >1440 minutes
CSTA SM shall reject the request with a CSTA
Private Data Information Error =
cSTAPrivateDataInfoError.
Response Parameters
None

<SetDoNotDisturb>
<device>15619231439</device>
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<extensions>
<privateData>
</private>
</privateData>
</extensions>
</SetDoNotDisturb>
<SetDoNotDisturbResponse xmlns="http://www.ecma-
international.org/standards/ecma-323/csta/ed4"/>
XML Example - CSTA over SIP w/short tags
Note: The short tag name for DNDResume privateData is zDRm.

<sDND>
<dvc>15619231439</dvc>
<dNDO>true</dNDO>
<extn>
<pDa>
</prvt>
</pDa>
</extn>
</sDND>
<SDNDe xmlns="http://www.ecma-international.org/standards/ecma-
323/csta/ed4" />

• Subscriber DN must be provisioned with DND service.
• If the device is an internal MLHG (Hunt Group) the Set DND service may be
used to activate or deactivate Night Service overflow for the group.
• To synchronize OpenScape Voice centralized Do Not Disturb status with an

OpenStage device, the CSTA device category must be set to “CSTA over
SIP”.
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4.11.1.7 Get Forwarding
The Get Forwarding service provides the forwarding feature indication for a
specified device. The status returned may consist of one or more forwarding
types that are active at the specified device based on user defined conditions.
The forwarding feature is used to redirect calls that arrive at a specified device to
an alternate destination.

device Y Specifies the device on which to query.
Response Parameters

Name
forwardList Y This list contains one structure per forwardingType/
forwardDN combination. Supported values:
Parameter Support Values
forwardingType Y • forwardImmediate
• fowardBusy
• fowardNoAns
• forwardBusyInt
• forwardBusyExt
• forwardNoAnsInt
• forwardNoAnsExt
• forwardImmInt
• forwardImmExt
forward Status Y • TRUE = forwarding is
active
• FALSE = forwarding is
inactive
forwardTo Y DeviceID
fowardDefault N n/a
ringCount N n/a
ringDuration N n/a
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Name
privateData Y The following is presented for standard call forwarding
types:
• setForwardingPermitted
• forwardingTypeImmediate; boolean
• forwardingTypeBusy; boolean
• forwardingTypeNoAnswer; boolean
• forwardingTypeImmediateInt; boolean
• forwardingTypeImmediateExt; boolean
• forwardingTypeBusyInt; boolean
• forwardingTypeBusyExt; boolean
• forwardingTypeNoAnswerInt; boolean
• forwardingTypeNoAnswerExt; boolean
Supports all 9 forwarding types as in the forwardList. This
Indicates whether the specific forwarding type is
configurable by endpoints.
The following is presented for ONS subscribers only:

• staticOndActive: Feature active, True or False.
• staticOndDN: current dialable number, i.e., target OND.
CSTA Error Codes Condition

CSTA Error CSTA Error Values
operation invalidDeviceID The identified device in the CSTA
request is invalid
serviceNotSupported The identified device in the CSTA
request is not provisioned for this
feature

• CSTA exposes OpenScape Voice Call Forwarding status for Immediate, No
Answer and Busy variants only.
• To synchronize OpenScape Voice centralized Call Forwarding with an

SIP”.
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4.11.1.8 Set Forwarding
The Set Forwarding service allows the computing function to control the
forwarding feature at a specified device based on user defined conditions. The
forwarding feature is used to redirect calls that arrive at a specified device to an
alternate destination. This service allows only one user-specified setting
(forwarding type/forward-destination combination) to be changed per service
invocation.

device Y Specifies the device on which to set the feature.
forwardingType Y Specifies the type of forwarding. Supported values:
• forwardImmediate
• fowardBusy
• fowardNoAns
• forwardBusyInt
• forwardBusyExt
• forwardNoAnsInt
• forwardNoAnsExt
• forwardImmInt
• forwardImmExt
The “internal” and “external” types are lower

precedence types that refer to the type of call
origination (for example an external call) that will be
forwarded if it matches a forwarding type (for
example forwardImmExt) enabled at the device
provided that the higher precedence type
(e.g.forwardImmediate) had not already forwarded
the call.
Note: This parameter is executed when setting Call

Forwarding Static OND.
activateForward Y Indicates the status of the forwarding type.

Supported values:
• True: Activate forwarding
• False: Deactivate forwarding
Note: This parameter is ignored when setting Call

Forwarding Static OND is set.
forwardDN Y Specifies the device to which new calls are

forwarded.
This parameter shall be provided for variable
forwarding settings when activateForward is set to
TRUE or is optional if set to FALSE.
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ringCount N Specifies the number of times a device should ring
prior to forwarding no answer.
ringDuration N Specifies the time (in seconds) that the device
should ring prior to forwarding no answer. The
ringDuration is not be provided if ringCount is
provided.
privateData Y Supported for Call Forward - Static OND:
• staticOndActive: Used to activate Call Forward -
Static OND; True or False.
• staticOndDN: blank or dialable number, used to
set the target OND for inbound calls.
Response Parameters
None
CSTA Error Codes Condition

CSTA Error CSTA Error Values
operation invalidDeviceID The identified device in the CSTA
request is invalid
privilegeViolation The identified device in the CSTA
request is not provisioned for this
feature
invalidForwardingType Specified forwarding Type not
supported
invalidForwardingFlag Specified forwarding Flag not
supported
invalidForwardingDesti Specified forwardTo deviceID is
nation invalid
invalidRingDuration RingDuration invalid

• CSTA exposes OpenScape Voice Call Forwarding activation / deactivation for
Immediate, No Answer and Busy variants only.

SIP”.
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4.11.2 Events
This section describes the supported CSTA Logical Device Events.
OpenScape Voice does not support the following physical device feature events:
• Agent Logged On • Call Back Message

• Agent Logged Off • Caller ID Status
• Auto Answer • Routing Mode
• Auto Work Mode
4.11.2.1 Agent Busy
The Agent Busy event indicates that an agent has entered the Busy state. In this
state an agent is involved with an existing call at a device, even if that call is on
hold at the device.
Event Parameters

agentDevice Y Indicates the device ID at which the agent entered the
Agent Busy state.
pendingAgentState Y Indicates the agent state that the agent transitions to
after the agent state is no longer Busy. Supported
states:
• Not Ready
• Ready
• Null.
agentID N Indicates the agent identifier.
acdGroup Y Indicates the ACD group, if call was distributed from
MLHG.
cause Y Indicates a reason for the event.
– groupName – string; provisioned hunt group
name
(Ready)
Event Causes
Cause code = Normal.
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distributed to an agent from the MLHG

Extended Agent States” must be enabled extendedMakeBusyStatusList
• See Part II, Appendix A, “CSTA Call Scenarios”, for more information.
4.11.2.2 Agent Not Ready
The Agent Not Ready event indicates that an agent has entered the Agent Not
Ready state. While in this state an agent may receive calls that are not distributed
from an associated group device.
Event Parameters

agentDevice Y The DeviceID specifies the directory number of the
agent device that is Not Ready.
acdGroup N Indicates the ACD group. Agent is Not Ready for all
groups where it is a member.
cause Y Indicates a reason for the event. Always Normal.
name
(Ready)
Event Causes

• Agent Not Ready event depends on proper provisioning of MHLG for Hunt
Make Busy capability. Refer to Section 3.2.3, “MLHG Pilot (Group Device /
ACD) and Agent BGLs” for details.
• Typical examples of when this event may be generated are:
– The agent invokes the Hunt Make Busy ON feature on the telephone. The
subscriber requires explicit access to this feature at the device level using
MLHG member configuration.
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– The agent invokes Set Agent State service with requested state Not
Ready. The subscriber requires explicit access to this feature at the
device level using MLHG member configuration.
– The agent becomes not ready using the Auto Busy feature. If this feature
is active, the agent is made Not Ready by OpenScape Voice if the agent
does not answer distributed calls.
– The craftsperson activates the Hunt Make Busy feature using

configuration.
– The agent transitions out of Busy state and its Hunt make Busy status =
ON.

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4.11.2.3 Agent Ready
The Agent Ready event indicates that an agent has entered the Ready state.
Event Parameters

agentDevice Y The device ID specifies the directory number of
the agent device that is Ready.
acdGroup N Indicates the ACD group. Agent is Ready for all
groups where it is a member.
cause Y Indicates a reason for the event. Always
Normal.
• extendedMakeBusyStatus - repeated for each
hunt group where agentID is a member
name
– makeBusy – Boolean; true (Not Ready) or,
false (Ready)
Event Causes

• Agent Ready event depends on proper provisioning of MHLG for Hunt Make
Busy capability. Refer to Chapter 3 for details.
• Typical examples of when this event may be generated are:
– An agent auto-work timer expires. (This is a configuration option also

known as post-call timer.)
– An agent invokes the Hunt Make Busy OFF on the telephone.
– The agent invoked Agent Ready by using the Set Agent State service.
– The agent transitions out of Busy state and its Hunt make Busy is OFF
– The craftsperson deactivates the Hunt Make Busy feature using

configuration.

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4.11.2.4 Agent Working After Call
The Agent Working After Call event indicates that an agent has entered the
Working After Call state. In this state an agent is no longer connected to a call
distributed from the group device but is still occupied with work related to a
previously distributed call. In this state, an agent cannot receive another call
distributed from an associated group device. The agent may be performing
administrative duties (for example, updating a business order form) for a previous
call.
Event Parameters

agentDevice Y The device ID specifies the directory number of the
agent device.
acdGroup Y This parameter is provided when the event is
associated with a group device where the Post Call
Timer expired.
pendingAgentState Y Indicates the agent state that the agent transitions to
after the agent state is no longer WorkingAfterCall.
Supported states:
• Not Ready
• Ready
• Null
cause Y Indicates a reason for the event. Always AutoWork.
name
(Ready)
Event Causes

• Agent Working After Call event depends on proper provisioning of MHLG for
Post Call Timer capability. Refer to Chapter 3, “Administration and
Management Considerations for CSTA” for details.
• This event occurs when an agent completes a call distributed from an MLHG
provisioned with Post Call Timer capability. Post Call Timer is not supported
for MLHG in Manual (Application controlled distribution).
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4.11.2.5 Call Back Event
The Call Back event indicates that a call back feature has been set or cancelled
between two devices.
Event Parameters

originatingDevice Y Indicates the DeviceID of the originating device
when the call back relationship was established.
targetDevice Y Indicates the DeviceID of the target device when
the call back relationship was established. This
parameter is empty if all callbacks are canceled.
callBackSetCancelled Y Indicates whether a call back was set or cancelled.
Supported values:
• FALSE - Call Back was cancelled.
• TRUE - Call Back was set.

• The originatingDevice and targetDevice must be provisioned for callback
service.
• Multiple Call Back Events are NOT sent after Cancel Call Back - All service
requests. Application must assume that the call back list has been cleared
after receiving the Cancel Call Back response.
• The targetDevice must be a registered subscriber on the OpenScape Voice

or addressable, for example, via a SIP-Q gateway.
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4.11.2.6 Do Not Disturb
The Do Not Disturb event indicates that the do not disturb feature has been
changed for a device.
The privateData named DNDResume has been introduced in the
DoNotDisturbEvent. The DNDResume identifies the remaining number of
minutes the DND feature will stay active.
specified device and the Do Not Disturb Event is presented.
The presentation of the DNDResume parameter is controlled by an OSV
Event Parameters

device Y Indicates the device where the do not disturb
feature was changed.
doNotDisturbOn Y Specifies the current state of DND. Supported
values:
• TRUE = Do Not Disturb is active
• FALSE = Do Not Disturb is inactive
active.
This parameter is an integer type value. The rules
for presentation are as follows:
• If the doNotDisturbOn=FALSE then the
DNDResume parameter is presented as null
parameter.
• If the doNotDisturbOn=TRUE then the
DNDResume contains a value of 0-1440
minutes, which represents the remaining snooze
time.

<DoNotDisturbEvent xmlns="http://www.ecma-international.org/
standards/ecma-323/csta/ed4">
<monitorCrossRefID>1150391655</monitorCrossRefID>
<device>
</device>
<extensions>
<privateData>
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</private>
</privateData>
</extensions>
</DoNotDisturbEvent>
XML Example - CSTA over SIP

<DNDE xmlns="http://www.ecma-international.org/standards/ecma-
323/csta/ed4">
<mCRI>1150391655</mCRI>
<dvc>
<dIr>+15619231439</dIr>
</device>
<dNDO>true</dNDO>
<extn>
<pDa>
</prvt>
</pDa>
</extn>
</DNDE>

• If the device is an internal MLHG (Hunt Group) the event provide status of the
Night Service overflow for the group.

OpenStage the CSTA device category must be set to “CSTA over SIP”. If
multiple device contacts are registered with uaCSTA, then the DND event is
sent to all contacts.
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4.11.2.7 Forwarding
The Forwarding event indicates that the forwarding feature has been changed for
a device.
Event Parameters

device Y Indicates the device where the forwarding feature
was changed.
forwardingType Y Indicates the type of forwarding. Supported values:
• forwarding Immediate
• fowardBusy
• fowardNoAns
• forwardBusyInt
• forwardBusyExt
• forwardNoAnsInt
• forwardNoAnsExt
• forwardImmInt
• forwardImmExt
The “internal” and “external” types are lower

precedence types that refer to the type of call
origination (for example an external call) that will be
forwarded if it matches a forwarding type (for example
forwardImmExt) enabled at the device provided that
the higher precedence type (e.g.forwardImmediate)
had not already forwarded the call.
forwardStatus Y Indicates the status of the forwarding type. Supported
Values:
• FALSE - the forwarding type is deactivated

• TRUE - the forwarding type is active
forwardTo Y Specifies the destination to which calls are forwarded.
It is only provided when call forwarding is being
activated.
ringCount N Specifies the number of times a device should ring
prior to forwarding no answer.
ringDuration N Specifies the time (in seconds) that the device should
ring prior to forwarding no answer. ringDuration
should not be provided if ringCount is provided.
privateData Y The following privateData elements are supported:
• forwardingCapsChange - Boolean; true=changed,
false=no change

• CSTA exposes OpenScape Voice Call Forwarding status for Immediate, No
Answer and Busy variants only.
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• An administrable CSTA application interface option named “Enable CF

Privilege Change Notification” must be enabled to forwardingCapsChange

OpenStage the CSTA device category must be set to “CSTA over SIP”. If
multiple device contacts are registered with uaCSTA, then the forwarding
event is sent to all contacts.
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Device Maintenance
4.12 Device Maintenance
4.12.1 Events
OpenScape Voice does not support the Partially in Service event.
The following table illustrates actions that may cause the transmission of a CSTA
Back in Service or Out of Service event:
Action Device State Event transmitted

An application starts monitor on device Registered None *
(DN)
Deregistered None *
Monitored device (DN) is blocked Blocked Out of Service ***
Monitored device (DN) is deleted using Deleted None (no existing
administration. monitor)
Monitored device (DN) is unblocked Unblocked None (no existing
monitor)
Monitored device (DN) registers with Registered Back in Service **
OpenScape Voice or, branch office
transitions out of survivable mode.
Monitored device (DN) deregisters with Deregistered Out of Service **
OpenScape Voice
Monitored device (DN) is suspended Registered Out of Service **
An application or OpenScape Voice stops Last known state None
monitor on device (DN)
Device is placed in a suspended state. Suspended Out-of-service
For example, if branch office enters
survivable mode.
* The application may send a Snapshot device to determine device
maintenance state. OpenScape Voice returns an error code in the Snapshot
device response if the device is provisioned and not in service, unless device is
provisioned only (for example, virtual device).
** OpenScape Voice uses device state transition hysteresis to avoid
performance problems by generating too many unnecessary events.
*** Subscriber is no longer valid for CSTA Services.
Special considerations for ONS subscribers:
The following describes the handling requirements for the OutOfService,
BackInService events and the Snapshot Device response as it relates to ONS
subscribers:
The privateData element; outOfService status is presented when no SIP devices
are register for a subscriber's ONS.
OSV currently sends the CSTA OutOfService device maintenance event when
there are no longer any SIP devices registered for the ONS subscriber DN. Once
the first SIP device registers for the ONS DN CSTA sends a BackInService device
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Device Maintenance
maintenance event. If additional SIP devices register for this same in-service
device CSTA does not repeat BackInService events for the subsequent device
registrations.
Applications should already be familiar Snapshot Device Response
enhancement for ONS subscriber DN.
The following table illustrates how the application should handle the Snapshot
Device and Device Maintenance Events:
ONS Device Active ONS Call(s) Snapshot Device Response Device Maintenance Event
Registration
Transition
Registered -> Not No active calls Standard CSTA Error = OutOfService Event **
Registered outOfService (NAK)
Call(s) with ONS != OND Standard response with call list and
privateData; outOfService = true
Not Registered -> No active Calls Standard response with call list and BackInService Event
Registered privateData; outOfService = true
Call(s) with ONS=OND and/or Standard response (ACK)
ONS != OND Standard response; with call list;
privateData; outOfService = false
• Not registered means that there are no SIP contacts currently registered for
the ONS subscriber DN. If more than one SIP contact is registered for the
ONS subscriber DN then the ONS is considered registered and in-service.
**This OOS event means that only the physical ONS registering device is
Out-Of-Service. The ONS subscriber DN may still be used to provide
binding with other internal or external ONDs, such as OSMO.
4.12.1.1 Back in Service
The Back in Service event indicates that the device has been returned to service
and is operating normally.
Event Parameters

Device Y Indicates the device that is back in service.
Cause Y Specifies a reason for the event.
Always Normal.
Event Causes
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Device Maintenance

• This event is sent when the SIP device registers or transitions from
suspended mode. In the case of multiple devices registrations for the same
DN, this event is sent when the first contact for the DN registers.
• Not provided for Group Device (MLHG Pilot).
• The Back in Service event does not imply that the capabilities of the device
out of service have changed.
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Device Maintenance
4.12.1.2 Device Capabilities Changed
The Device Capabilities Changed event indicates that device level information
that can be obtained with the capability exchange services (for example, Get
Logical Device Information services) has changed.
The current device level capability information can be obtained by issuing a Get
Physical Device Information and/or a Get Logical Device Information service.
Event Parameters

device Y Indicates the device whose information has changed.
See usage notes below.
cause Y Specifies a reason for the event
Event Causes

• The device capabilities event is sent by OpenScape Voice in the following
case(s):
– When a member is added to a Group Device (MLHG) Pilot DN using

administration.
– When a member is removed from a Group Device (MLHG) Pilot DN using
administration.
• The subjectDeviceID is the Group Device Pilot DN.
• The Device Capabilities Changed event shall be generated for the above
condition whether or not the device level capability information has been
previously obtained using the capability exchange services.
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Device Maintenance
4.12.1.3 Out of Service
The Out Of Service event indicates that the device has entered a maintenance
state (that is, has been taken out of service) and can no longer accept calls and
some categories of CSTA service requests (Call Control services, for example).
Event Parameters

monitorCrossRefID Y Associates the event to an established
monitor.
Device Y Indicates the device that has been taken out of
service.
Cause Y Specifies a reason for the event, always event
cause’Normal’
Event Causes

• Event is reported when SIP device de-registers or enters suspended mode.
In the case of multiple devices, registrations for the same DN event are sent
only when the last contact for the DN un-registers.
• Event reported when a SIP device behind a proxy enters the “suspended”
state. The Suspended state is detected when the associated proxy is not
reachable (e.g. WAN connection is down, Proxy failure, Call Admission
Control restriction, etc.).
• When a device goes out of service, existing monitors are not removed,
existing MonitorCrossRefIds remains valid.
• Snapshot services results in a negative acknowledgement (error code:

Device Out of Service) if attempted on a device out of service.
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I/O Services
4.13 I/O Services

I/O-Services support the exchange of data between a computer application (a
computing function component) and a telephony device (to send Data from the
computer application to the display of a telephony device, or to send Data from
the keypad of a telephony device to the computer application, etc.).
4.14 Vendor Specific Extensions Service

CSTA allows the provision of value added services and events that are beyond
what is defined in this Standard. It is possible both to extend the existing services
and events defined in this Standard as well as to create completely new services
and events. A vendor may choose to support a vendor specific extension with the
understanding that it may not interoperate with other CSTA (Phase III)-compliant
products.
4.15 Data Collection Services

The Data Collection services are used to collect information such as DTMF/rotary
pulse digits and Telephony Tones that is received by a device over a connection.
4.16 Voice Services and Events

A Voice Unit device allows messages consisting of voice stream data to be
created, manipulated, played to a Connection, or recorded from a Connection. A
Voice Unit device can be observed and controlled using the CSTA Voice services.
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Voice Services and Events
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05_Internal_Serv_Framework.fm
Internal Service Framework
Centralized Call Log (CCL) Service
5 Internal Service Framework

OpenScape Voice provides a framework that enables the implementation of internal CSTA-base applications
developed using C++.
The internal service framework is designed to run on the OpenScape Voice server cluster in a geo-separated
environment to enable the internal applications to support failover and recovery of persistent data, such as Call
Log entries and to allow for synchronization of the data between nodes.
5.1 Centralized Call Log (CCL) Service

The first service to be developed under the new framework is the Centralized Call Log service.
The Centralized Call Log service is designed to enable WebRTC clients, such as Ansible Connector Clients, to
discover their subscriber's call log data, track call log events, add (local data) and delete call log entries from a
common database in the switching function.
After startup clients send the Call Log Snapshot request which initiates the sending of subsequent call log events
from the switching function. Clients may also send requests to the switching function to delete all or specific call
log entries from the database.
5.1.1 Private Namespace (non-ECMA namespace)

In order for OSV to support pass through of non-ECMA 323 messages a new xml schema has been introduced
to identify the new services, events and errors created for an OSV internal service.
The proposed namespace will have the basic format xmlns = http://www.unify.com/internal-services
• For Call Log namespace: xmlns = http://www.unify.com/internal-services/call-log/ed1/
• Internal Service Error namespace: xmlns = http://www.unify.com/internal-services/internal-service-errors/ed1
• The most current schema versions are stored in g-dms at https://rcus.g-dms.com/livelink/

livelink.exe?func=ll&objId=59844129&objAction=browse&sort=name&viewType=1
• In the future other internal-services schemas may be defined.

When OSV observes a service request with a name space that is not part the ECMA 323 (ECMA 269) or ECMA
354 (Application Session Services) namespace it knows to pass these services to the internal service message
distributor.
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5.1.2 XML Short Tags Definition

The Call Log Service and Event parameters are described in the following sections using their long name format.
However, only short tags are presented via on the CSTA over SIP and CSTA over TCP interfaces.
The Call Log services and events short xml tags are shown in the table below. The CF must be able to use and
identify the Call Log short tag formats listed below:
Long Parameter Names Proposed short XML format

CallLogSnapshot CLS
• subscriber • sub
CallLogSnapshotResponse CLSR
CallLogDeleteEntry CLDE
• callLogDeleteList • cLDL
• recordID • rID
CallLogDeleteResponse CLDR
CallLogEvent CLE
• subscriber • sub
• callLogList • cLL
• callLogEntry • cLE
– recordID – rID
– callID – cID
– recordType – rTp
– createTime – cTm
– startTime – sTm
– callDuration – cDr
– callingDevice – clDv
– calledDevice – cldDv
– answeringDevice – aDv
– triggeringDevice – tDv
– redirectedToDevice – rTDv
– result – res
– characteristics – char
– confList – cfL
• confMemberDetails • cfMd
confMemberNumber cfMn
origStartTime oSTm
ansDuration aDur
confStartTime CfSTm
confDuration cfDr
• callLogDeleteList • cLDL
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Long Parameter Names Proposed short XML format

– recordID – rID
InternalServiceErrorCode ISEC
• code • code
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5.1.3 Centralized Call Log Services and Events

Call Log Snapshot, Call Log Delete service and Call Log Event are new internal CSTA services introduced by
OpenScape Voice. These internal services and events are transported on a standard OSV CSTA connection and
are identified by a private namespace. These new services and events are transported primarily via CSTA over
SIP to support CSTA-enabled client, such as; Ansible Connector Clients. But these services are also supported
via CSTA over TCP interface as well. There is currently no private WSDL support for these services and events
via CSTA over HTTP/SOAP.
To ensure backward compatibility OSV management has introduced a CSTA over TCP interface option to enable
/ disable Call Log services and events.
5.1.3.1 CSTA Call Control Event Tracking
The following describes basic rules for CSTA event tracking used by OpenScape Voice to create, update and
finalize call log entries:
• Delivered - Creates entry with basic information, e.g., record type, calling and calling device, create time.
• Failed - Creates or updates entry to indicate unsuccessful result, e.g., busy.
• ConnectionCleared - Creates or finalizes entry with previously determined result, answered, notAnswered,
busy, etc.
• Diverted - Finalizes entry for called device because of a call diversion, e.g., Call Forwarding.
• Established - Creates or updates final information for an entry.
• Held and Retrieved - Creates and updates entry for a silent monitoring device.
• CallInformation - Update entry information, e.g., video characteristics and in a FUTURE release provides
answer notification of a previously diverted call.
• Conferenced - Identifies new callID to enable internal service to create and update the entry's conference list.
• Transferred - Identifies new callID to enable internal service to correctly process subsequent events and
identify transfer result in affected entries.
5.1.3.2 Call Log Services Description - Call Log Snapshot (CF ->SF)
The Call Log Snapshot service is a proprietary service that is used to initiate call logging events for the specified
device. After the request is acknowledged the internal Call Log application shall send a Call Log Event with the
current list of call log entries.
OpenScape Voice supports the atomic positive acknowledgement model. A Call Log Snapshot Response will be
sent to the CF with no parameters. See Call Log Error Codes below.
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Call Log Snapshot Response has no parameters.
Internal Service Error Codes
Call Log Error Code(s) shall be sent under the following conditions:
NOTES:
The Web-RTC client shall provide a retry mechanism if no response is received within reasonable amount of time.
XML Example
<CLS xmlns="http://www.unify.com/internal-service/call-log/ed1">
<sub>+15610231439</subscriber>
</CLS>

<CLSR xmlns="http://www.unify.com/internal-service/call-log/ed1" />
ERROR Example:
<ISEC xmlns="http://www.unify.com/internal-service/ed1">
<code>subscriberNotFound</code>
</ISEC>
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5.1.3.3 Call Log Services Description - Call Log Delete Entry (CF -> SF)
The Call Log Delete entry service is a proprietary service that is used to delete a call log entry from the centralized
database. After the service request is acknowledged a Call Log Event is sent to confirm the deletion of the
specified records.
OpenScape Voice supports the atomic positive acknowledgement model. A Call Log Delete Response will be sent
to the CF with no parameters.

Call Log Delete Response has no parameters.
Internal Service Error Codes
A Call Log Error Code shall be sent under the following conditions:
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Note: The CF application must provide a retry mechanism if no response is received within reasonable amount
of time.
xml short tag format

<CLD xmlns="http://www.unify.com/internal-service/call-log/ed1">
<cLDL>
<rID>R12</delRecordID>
<rID>R13</delRecordID>
</cLDL>
</CLD>

<CLDR xmlns="http://www.unify.com/internal-service/call-log/ed1" />
5.1.3.4 Call Log Event Description - Call Log Event (SF -> CF)
The Call Log Event is generated by OSV internal Call Log service (CCL). This event that is used to update a
client's local call log data.
The CF must send Call Log Snapshot service request in order to initiate the flow of Call Log events.
The Call Log Event is presented in following cases:
• After a client invokes a Call Log Snapshot service request and the Call Log application acknowledges the
request. The event will contain a list of all available call log entries for the specified subscriber.
Note: Depending on the final size of a callLogEntry it may be necessary for CCL send several Call Log Events
if the size for the complete call log list is too large for a single record. To build their local call log data table,
clients must be designed to support multiple Call Log Events with multiple entries.
• After a client invokes a Call Log Delete service request and the Call Log application acknowledges the request.
The event will contain a list of all call log entries that were deleted from the database for the subscriber.
• When a new call log entry has been added to the database for the subscriber. The callLogList will contain the
new entry and if included the callLogDeletedEntryList may contain the recordID of a call log entry that was
overwritten do the maximum number of entries.
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Event Parameters
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xml short tag example

<CLE xmlns="http://www.unify.com/internal-service/call-log/ed1">
<cLL e=2>
<cLE>
<rID>R21-1</rID>
<rTp>inbound</rTp>
<cTm>12345672</cTm>
<sTm>12345678</sTm>
<cDr>640</cDr>
<clDv>N&gt+15619231439<Gary Mora;ond=9931439</clDv>
<cldDv>N&gt+15619231575<Jeff Cripe</cldDv>
<aDv>N&gt+15619231575<Jeff Cripe</aDv>
<res>answered</res>
<char>video</char>
</cLE>
<cLE>
<rID>R21-1</rID>
<rTp>inbound</rTp>
<cTm>12345678</cTm>
<sTm>12345678</sTm>
<cDr>640</cDr>
<clDv>N&gt+15619231439<Gary Mora;ond=9931439</clDv>
<cldDv>N&gt+15619231575<Jeff Cripe</cldDv>
<tDv> N&gt+15619231575<Jeff Cripe <tDv>
<rTDv>+15619231999</rTDv>
<res>redirected</res>
<char>voiceOnly</char>
</cLE>
</cLL>
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5.1.3.5 Event Flow Examples
Call Log Discovery Flow
Note: If all contacts of a client de-register then the deviceID is removed from the notification and Call Log Events
are suspended until the client reregisters and snapshots call log data.
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Call Log Real Time Update Flow
Call Log Delete Flow
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csta_call_scenarios.fm
CSTA Call Scenarios
A CSTA Call Scenarios

PART II - CSTA Event Flows: are mostly written in the format of ECMA TR/82
(ECMA TR/82 Scenarios for Computer Supported Telecommucation Applications
(CSTA) Phase III), and describe specific call flows between a CSTA-enabled
application and OpenScape Voice.
The Call scenarios are Excel files that make up this part of the document. They
are Part II of the CSTA Interface Specification and are located in a zip file under
OpenScape Voice V9 V9 Interface Manual: Volume 4, CSTA Interface.
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csta_privateData_schema.fm
OpenScape Voice privateData Schema
OpenScape Voice Private Data Schema - ECMA 323 and ECMA 354
B OpenScape Voice privateData Schema

OpenScape Voice V9 uses ECMA-323 edition 4.
PART III - CSTA Private Data Schema: The published OpenScape Voice V9
privateData schema are files that make up this part of the document. They are
Part III of the CSTA Interface Specification and are located in a zip file under
OpenScape Voice V7 Interface Manual: Volume 4, CSTA Interface.
B.1 OpenScape Voice Private Data Schema - ECMA 323 and ECMA 354
OpenScape Voice V3.1 and higher - exposes ECMA 323 edition 4 and ECMA 354
edition 1.
The published privateData schema is available in E-Doku by downloading the
most current OpenScape Voice, Interface Manual: Volume 4 .zip file.
B.2 OpenScape Voice Internal Services Schema
B.2.1 Centralized Call Log

The published privateData schema is available in E-Doku by downloading the
most current OpenScape Voice, Interface Manual: Volume 4 .zip file.
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csta_csta_services.fm
Supported CSTA Services and Events by Device Type
C Supported CSTA Services and Events by Device Type

The following table identifies supported CSTA services and events for CSTA over
TCP and CSTA over SIP interfaces.
Station, Group and Network Device Types (CSTA over TCP interface):
Normal = Basic CSTA type for any SIP phone that does not support auto-
answer
Type1 = CSTA type for OpenStage and OptiPoint phones that support auto-
answer and keyset operation
Hunt Group = internal OSV hunt group provisioned for CSTA services. CSTA
services are only allowed when hunt group is provisioned for Application
Controlled hunting method.
Network Device (NID) = A SIP gateway where the endpoint profile is
provisioned with CSTA services
Client Device Types (CSTA over SIP interface):

OSMO = OpenScape Mobile client supported services and events
OpenStage uaCSTA = Basic uaCSTA supported services and events
Applicable to CSTA over TCP and CSTA over SIP interfaces:

ONS = One Number Service
Client
Station, Group and
Device
Network Device Types
Types
CSTA over TCP
CSTA Over SIP
ONS Support
Network Devices
Hunt Group
CSTA Services and Events

OpenStage
(uaCSTA)
Normal
OSMO
Type1
CAPABILITIES EXCHANGE SERVICES

Services
get CSTA features (C  S) Yes ✓ ✓ ✓ ✓ Yes
get logical device Information (C  S) Yes ✓ ✓ ✓ ✓ Yes
get physical device information (C  S) Yes ✓ ✓ Yes
get switching function capabilities (C  S) Yes ✓ ✓ ✓ Yes
get switching function devices (C  S) Yes ✓ ✓ No
switching function devices (S  C) Yes ✓ ✓ No
get configuration data (CSTA over SIP only) No Yes ✓1
Table 13 Supported CSTA Services and Events (Seite 1 von 11)
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Client
Station, Group and
Device
Types
CSTA over TCP
CSTA Over SIP
ONS Support
Network Devices
Hunt Group
OpenStage
(uaCSTA)
Normal
OSMO
Type1
SYSTEM SERVICES
Registration Services
change system status filter (C  S) No No
system register (C  S) Yes Yes
system status register abort (S  C) No No
system status register cancel (C  S) No No
Services
request system status (C S) Yes Yes
system status (C S) Yes Yes
switching function capabilities changed (S  C) No No
switching function devices changed (S  C) No No
MONITORING SERVICES
change monitor filter (C  S) Yes ✓ ✓ ✓ ✓ No ✓2

monitor start (C  S) (device monitor only) Yes ✓ ✓ ✓ ✓ No ✓3
monitor stop (C  S) (device monitor only) Yes ✓ ✓ ✓ ✓ No ✓4
SNAPSHOT SERVICES
Services
snapshot call (C  S) Yes ✓ ✓ ✓ Yes ✓ ✓
✓ ✓ 5 ✓
snapshot device (C  S) Yes ✓ ✓ Yes
snapshot calldata (S  C) No No
snapshot device data (S  C) Yes ✓ ✓ ✓ Yes ✓ ✓
APPLICATION SESSION SERVICES
Services
start application session (C  S) Yes No
stop application session (C  S) Yes No
reset application session timer (C  S) Yes No
application session terminated (S  C) Yes No
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Client
Station, Group and
Device
Types
CSTA over TCP
CSTA Over SIP
ONS Support
Network Devices
Hunt Group
OpenStage
(uaCSTA)
Normal
OSMO
Type1
CALL CONTROL
Services (C  S)
accept call Yes ✓ ✓ Yes ✓
alternate call Yes ✓ Yes ✓
answer call Yes ✓ Yes ✓ ✓
call back call-related Yes Yes ✓
call back message call-related No No
camp on call No No
clear call No No
clear connection Yes ✓ ✓ ✓ Yes ✓6 ✓ ✓
conference call Yes ✓ ✓ Yes ✓
consultation call Yes ✓ ✓ Yes ✓ ✓
deflect call Yes ✓ ✓ ✓ Yes ✓ ✓
dial digits No No
directed pickup call No No
group pickup call No No
hold call Yes ✓ ✓ Yes ✓ ✓
intrude call No No
join call Yes ✓ ✓ Yes ✓
7
make call (supports prompt and do not prompt) Yes ✓ Yes ✓ ✓ ✓
make predictive call No No
park call No No
reconnect call Yes ✓ Yes ✓
✓ ✓ ✓ 8
retrieve call Yes Yes ✓ ✓
send message No No
single step conference call No No
single step transfer Yes ✓ ✓ Yes ✓9 ✓
transfer call Yes ✓ ✓ Yes ✓
Events
bridged No No
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Client
Station, Group and
Device
Types
CSTA over TCP
CSTA Over SIP
ONS Support
Network Devices
Hunt Group
OpenStage
(uaCSTA)
Normal
OSMO
Type1
call cleared No No
conferenced Yes ✓ ✓ Yes ✓
connection cleared Yes ✓ ✓ ✓ Yes ✓
delivered Yes ✓ ✓ ✓ Yes ✓
digits dialed No No
diverted Yes ✓ ✓ ✓ Yes ✓
established Yes ✓ ✓ Yes ✓
failed Yes ✓ ✓ ✓ Yes ✓
held Yes ✓ ✓ Yes ✓
network capabilities changed No No
network reached Yes ✓ ✓ Yes ✓
offered Yes ✓ ✓ ✓ Yes ✓
originated Yes ✓ ✓ ✓ Yes ✓ ✓
queued Yes ✓ Yes ✓ ✓
retrieved Yes ✓ ✓ Yes ✓ ✓
service initiated Yes ✓ ✓ Yes ✓ ✓
transferred Yes ✓ ✓ Yes ✓ ✓
CALL ASSOCIATED FEATURES
Services (C  S)
associate data Yes ✓ No
cancel telephony tones No No
change connection information Yes ✓ ✓ Yes ✓
generate digits Yes ✓ ✓ Yes ✓ ✓
generate telephony tones No No
send user information No No
Events
call information Yes ✓ ✓ ✓ ✓ Yes ✓ ✓
charging No No
digits generated Yes ✓ ✓ Yes ✓ ✓
telephony tones generated No No
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Client
Station, Group and
Device
Types
CSTA over TCP
CSTA Over SIP
ONS Support
Network Devices
Hunt Group
OpenStage
(uaCSTA)
Normal
OSMO
Type1
service completion failure Yes ✓ ✓ Yes ✓ ✓
MEDIA ATTACHEMENT SERVICES & Not Supported
EVENTS
Services (C  S)
attach media service No No
detach media service No No
Events
media attached No No
media detached No No
ROUTING SERVICES
route register (C  S) Yes Yes
route register abort (S  C) Yes Yes
route register cancel (C  S) Yes Yes
Services
reroute (S  C) Yes Yes
route end (C  S) Yes Yes
route reject (C  S) Yes Yes
route request (S  C) Yes Yes
route select (C  S) Yes Yes
route used (S  C) No No
PHYSICAL DEVICE FEATURES
Services (C  S)
button press No No
get auditory apparatus information No No
Get button information No No
Get display No No
Get hook switch status No No
Get lamp information No No
Get lamp mode No No
Get message waiting indicator Yes ✓ ✓ Yes
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Client
Station, Group and
Device
Types
CSTA over TCP
CSTA Over SIP
ONS Support
Network Devices
Hunt Group
OpenStage
(uaCSTA)
Normal
OSMO
Type1
Get microphone gain No No
Get microphone mute Yes Yes ✓
Get ring status No No
Get speaker mute No No
Get speaker volume Yes Yes ✓
Set button information No No
Set display No No
Set hook switch status No No
Set lamp mode No No
Set message waiting indicator Yes ✓ ✓ Yes
Set microphone gain No No
Set microphone mute Yes Yes ✓
Set ringer status No No
Set speaker mute No No
Set speaker volume Yes Yes ✓
Events
button information No No
button pressed No No
display updated No No
hook switch No No
lamp mode No No
message waiting Yes ✓ ✓ Yes ✓
microphone gain No No
microphone mute No No
ringer status No No
speaker mute No No
speaker volume No No
LOGICAL DEVICE FEATURES
Services (C  S)
call back non-call-related Yes ✓ ✓ Yes
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Client
Station, Group and
Device
Types
CSTA over TCP
CSTA Over SIP
ONS Support
Network Devices
Hunt Group
OpenStage
(uaCSTA)
Normal
OSMO
Type1
call back message non-call-related No No
cancel call back Yes ✓ ✓ Yes
cancel call back message No No
get agent state Yes ✓ ✓ Yes
get auto work mode No No
get caller ID status No No
get do not disturb (* for Night Service Status) Yes ✓ ✓ ✓* Yes ✓
get forwarding Yes ✓ ✓ Yes ✓ ✓
Get last number dialed No No
Get routing mode No No
Set agent state Yes ✓ ✓ Yes
Set auto answer mode No No
Set auto work mode No No
Set caller ID status No No
Set do not disturb (* for Night Service Status) Yes ✓ ✓ ✓* Yes ✓
Set forwarding Yes ✓ ✓ Yes ✓ ✓
Set routing mode No No
Events
agent busy Yes ✓ ✓ Yes
agent logged off No No
agent logged on No No
agent not ready Yes ✓ ✓ Yes
agent ready Yes ✓ ✓ Yes
agent working after call Yes ✓ ✓ Yes
auto answer No No
auto work mode No No
callback event Yes ✓ ✓ Yes
callback message No No
caller ID status No No
do not disturb Yes ✓ ✓ ✓ Yes ✓
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Client
Station, Group and
Device
Types
CSTA over TCP
CSTA Over SIP
ONS Support
Network Devices
Hunt Group
OpenStage
(uaCSTA)
Normal
OSMO
Type1
forwarding Yes ✓ ✓ Yes ✓ ✓
routing mode No No
DEVICE MAINTENANCE EVENTS
Events
back in service Yes ✓ ✓ ✓ Yes ✓ ✓
out of service Yes ✓ ✓ ✓ Yes ✓ ✓
device capability changed Yes ✓ Yes
device partially in service No No
I/O SERVICES Not Supported
I/O register (C  S) No No
I/O register abort (S  C) No No
I/O register cancel (C  S) No No
I/O Services
data path resumed (S  C) No No
data path suspended (S  C) No No
fast data (C S) No No
fast data (C  S) No No
resume data path (C  S) No No
send broadcast data (C  S) No No
send data (S  C) No No
send data (S  C) No No
send multicast data (C  S) No No
start data path (S  C) No No
start data path (S  C) No No
stop data path (S  C) No No
stop data path (S  C) No No
suspend data path (S  C) No No
suspend data path (S  C) No No
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Client
Station, Group and
Device
Types
CSTA over TCP
CSTA Over SIP
ONS Support
Network Devices
Hunt Group
OpenStage
(uaCSTA)
Normal
OSMO
Type1
DATA COLLECTION SERVICES Not Supported
Services
Data Collected (S  C) No No
Data Collection Resumed (S  C) No No
Data Collection Suspended (S  C) No No
Start Data Collection (C  S) No No
Stop Data Collection (C  S) No No
Suspend Data Collection (C  S) No No
VOICE SERVICES & EVENTS Not Supported
Services (C  S)
No No
clear No No
concatenate message No No
deactivate No No
delete message No No
play message No No
query voice attribute No No
queue No No
record message No No
reposition No No
resume No No
review No No
set voice attributes No No
start No No
stop No No
suspend No No
synthesize message (text to speech) No No
Events
bookmark reached No No
completed No No
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Client
Station, Group and
Device
Types
CSTA over TCP
CSTA Over SIP
ONS Support
Network Devices
Hunt Group
OpenStage
(uaCSTA)
Normal
OSMO
Type1
DTMF detected No No
emptied No No
interrupted detection No No
not recognized No No
play No No
recognized No No
record No No
review No No
silence timeout expired No No
started No No
stop No No
suspend play No No
suspend record No No
voice attribute changed No No
voice error occurred No No
CALL DETAIL RECORD (CDR) SERVICES Not Supported
Services
call detail records notification (S  C) No No
call detail records report (S  C) No No
send stored call detail records (C  S) No No
start call detail records transmission (S  C) No No
stop call detail records transmission (C  S) No No
VENDOR SPECIFIC EXTENSIONS Not Supported
SERVICES & EVENTS
Escape Registration (C  S) No No
Escape Registration Abort (S  C) No No
Escape Registration Cancel (C  S) No No
Services
Escape (C  S) No No
Escape Services (Get Lower Class of Service) No No
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Client
Station, Group and
Device
Types
CSTA over TCP
CSTA Over SIP
ONS Support
Network Devices
Hunt Group
OpenStage
(uaCSTA)
Normal
OSMO
Type1
Escape Services (Set Lower Class of Service) No
Private Data Version Selection (C  S) No No
Events
Private Event No No

1 Get Configuration Data Response includes the subscriber’s current message waiting status.
2 CSTA event monitoring is implicit and is started once the subscriber’s CSTA over SIP client registers. Likewise monitoring is
stopped once the CSTA over SIP client is no longer registered.
5 The Snapshot Device Response for OSMO includes a privateData tag that identifies the OSMO OND provisioned on
OpenScape Voice V9.
6 Uses SIP 1st. party call control when OSMO-client is no longer registered.
9 Includes handover use cases using ONS
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csta_pnp.fm
Number Plan Considerations
D Number Plan Considerations

OpenScape Voice V9 subscribers can be categorized in 5 basic types of
subscribers:
• Type I: Subscriber with public network number only. This is the type of
subscriber that is most used currently. This subscriber belong to a company
that does not provide a private numbering plan.
• Type II: Subscriber with private network number only. This subscriber
belong to a company that does provide a private numbering plan. This
company probably does not have very many public network numbers and
therefore, must create some users that do not have a public network number.
The public network number presented for these users may be the BG Main
Number or the number provisioned in the Outgoing Presentation Call Status
feature – if assigned to the subscriber. 1
• Type III: Subscriber with private network number derived from public
network number. This subscriber has a public network number and a private
network number linked using the extension part of the public number. For this
subscriber, the office code of their Home DN uses the office code of the public
network number.
• Type IV: Subscriber with private network number not derived from
public network number. This subscriber has a public network number and
a private network number where the extension part of the public network
number and the extension part of the private network number are not the
same. For this subscriber, the office code of their Home DN uses the office
code of the public network number. The private network number cannot be
displayed by OpenScape Voice V9. Only translation is capable of resolving
the private network number to the subscriber who owns the private network
number.
• Type V: Subscriber that only has an extension. These subscribers have

neither a private network number nor a public network number. For this
subscriber an office code with the leading three digits of the extension must
be created. Another approach could be to force the definition of a private
location code and force this type of subscriber into the Type II number
scheme. OpenScape Voice V9 currently cannot configure this kind of
subscriber.
Note: This Appendix provides information about the configuration of Type II
numbers and explains how to properly configure these Type II numbers.
1. There are customers (for example IBM) that actually configure their switch with only Type II num-
bers and provide a separate public network number for each subscriber via the Outgoing Call
Presentation Status feature
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csta_pnp.fm
Configuring BGLs with Private Network Numbers Only
D.1 Configuring BGLs with Private Network Numbers Only

From an administrator’s perspective, the administrator creates either a private or
a public office code, then creates ranges of private or public Home DNs and finally
assigns a free private or public home DN when creating a subscriber.
When introducing private numbering plans, the External DN flag must be
unchecked when creating a subscriber with a Home DN that is considered
‘private’.
This has as consequence that the office code and the Home Directory Numbers,
created from the office codes, are actually private or public network agnostic and
they should also be treated as such. Whether a Home DN is private or public
actually only gets determined when the subscriber is created.
This understanding is very important for what follows – it explains why some
actions which don’t seem logical are actually necessary.
D.1.1 Office Code

When creating a public office code, the Country Code, Area Code and Local
Office Code are filled in as determined by the public numbering plan authority.
There are 3 possible types of private office codes:
• Level 2 Office Code — Subscribers belong to 3 hierarchical levels: L0, L1

and L2. Each level is represented by a code.
• Level 1 Office Code —Subscribers belong to 2 hierarchical levels: L0 and

L1. Each level is represented by a code.
• Level 0 Office Code —Subscribers have a single hierarchical level

represented by their L0 code.
When creating a private office code, the digits of the L2 Code, L1 Code and L0
Code must be distributed amongst the Country Code, Area Code and Local Office
Code fields of the office code. When OpenScape UC is involved, then it is
important that all fields of the office code receive a value. The reason for this is
that only office codes with country code, area code and local office code fields are
synchronized from OpenScape Voice V9 to OpenScape UC and OpenScape UC
does not allow the creation of office codes (it only allows the conversion of an
office code to a private office code). Therefore, a private office code must be
created according to the following table:
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Private Office Code Office Code
Country Area Code Local Office

Code Code
Level 2 L2 Code L1 Code L0 Code
Level 1 L1 Code Length > 1 digit First digit of Remainder L0 Code
L1 Code of L1 Code
L1 Code Length = 1 digit & L1 Code First digit of Remainder
L0 Code Length > 1 digit L0 Code of L0 Code
L1 Code Length = 1 digit & Not supported
L0 Code Length = 1 digit
Level 0 L0 Code Length >= 3 digits First digit of Second digit Remainder
L0 Code of L0 Code of L0 Code
L0 Code Length < 3 digits Not supported
Examples:
Private Office Code Office Code
Country Area Code Local Office

Code Code
Level 2 58-57-56 58 57 56
Level 1 -57-56 5 7 56
-5-756 5 7 56
-5-7 Not supported (at least 3 digits are
required for the private office code)
Level 0 --567 5 6 7
--56 Not supported (at least 3 digits are
required for the private office code)
As can be seen, the minimum private office code contains at least 3 digits and the
digits are distributed among the available Office Code fields (Country Code, Area
Code and Local Office Code).
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D.1.2 Home Directory Numbers

Home Directory Numbers are created from the office code as before.
D.1.3 Subscribers
Subscribers must be created using the office codes and free Home Directory
Numbers within the office code. For each subscriber to which a private Home DN
is assigned the External DN must be unchecked at time of creation. Note that this
flag cannot be modified once the subscriber is created.
D.1.4 Dial Plans and Routing

Administrators can use multiple ways in the numbering plan to route to one of
these private subscribers.
• Direct Routing from the Destination Codes table
• Indirect Routing
– Routing via Extensions table
– Routing via Location Codes table

In the examples used in the following sections, a Level 1 Type II subscriber is
created as follows:
Office code: 5758 (country code 5, area code 7, local office code 58)
Home DNs: 57581001, 57581002
Subscribers: 57581001, 57581002
The L1Code is 57 and the L0 code is 58.
D.1.4.1 Direct Routing from Destinations Codes Table to Home

DN
An administrator that wants to route calls for Type II subscribers directly to the
Home DN table from the Destination Codes table must enter the destination
codes table with the full Home DN and with the appropriate NOA (L2, L1 or L0).
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For private numbers, the full Home DN – also known as the fully qualified private
number – is required because OpenScape Voice cannot complete a lower level
number to the highest level number because the office code that would be used
to do these conversions does not necessarily contain the correct private level
information. For the same reason, the appropriate NOA must be delivered to the
Destination Codes table as well.
As an example of direct routing using the destinations codes table – if in a level 1
private numbering plan 2 subscribers of the same L1 code dial an L0 prefix
access code and the L0 number of each other, the prefix access codes table
should contain an entry for the L0 prefix code that completes the dialed number
to the fully qualified L1 number by inserting the L1 code in the L0 PAC and setting
the NOA to L1. The destination codes table can then be set up to point to the
office code of the destination. The translation engine will then be able to output
the correct private number level for the office code.
For example, suppose a Level 1 Type II subscriber (57581002) with office code
5-7-58. Suppose that level1 numbers do not need a prefix access code then, the
entry in the PAC table to do extension dialing between the 2 subscribers would
be something along the line of:
PAC: 1; Min Length: 4; Max Length: 4; Digit Pos: 0; Insert: 5758; Prefix Type:
On-net Access; Nature of Address: PNP Level 1; Destination Type: None;
Destination Name: empty.
When 1002 is dialed, this PAC table rule will apply and because the Destination
Type is none, the 57581002 number will be routed to the PNP Destination Codes
table and try to find a rule there that matches the leading digits of the number and
the nature of address: PNP Level 1. So, we must provide an entry in the PNP’s
destination codes table along the following line:
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Dest Code: 5; Nature of Address: PNP Level 1; Destination Type: Home DN;
DN Office Code: 5758.
The translation engine deliver as output the subscriber object that belongs to
57581002, the number and the nature of address that were presented to the
Destination Codes table: 57581002/PNP Level 1.
D.1.4.2 Indirect Routing
If an administrator does not want to complete the number at the PAC level or if
the explicit digits coming in from e.g. a SIP-Q gateway do not form a fully qualified
private number for a Type II subscriber, then the only option is to go through the
home extensions tables either using the home location table or directly from the
destination codes table. Note that for this type of configuration, the use of the
common numbering plan to resolve the translation is not allowed. In other words,
it is not allowed to handle extensions in the common numbering plan, they must
be handled in the private numbering plan of the subscriber requesting the
translation.
Routing using Extensions Table

If the destination codes table contains an entry with NOA PNP Extension, then
the administrator may route further translation to the Home Extensions table.
Translation then tries to find a matching entry in the private numbering plan’s
extension table. If this is the extension of a subscriber with a private Home DN
number then the extensions table is required to complete the number to the Home
DN of the extension. To recognize that this is a private Home DN, a location code
must be created with the exact same digits as the office code used to create the
Home DN. This location code then breaks down the office code correctly into the
private level codes. If the location code is not entered then the translation engine
assumes that the office code is a public office code and returns an International
NOA for the translation result.
As an example of indirect routing using the extensions table – if in a level 1 private
numbering plan 2 subscribers of the same L0 code dial the extensions of each
other, the prefix access codes table should contain an entry for the most
significant digit of the extension, not modify the number and set the NOA to PNP
Extension. The destination codes table can then be set up to point to the Home
Extension table. A location code is then created with the exact same digits as the
office code used to create the Home DN of the extension. The location code
contains the correct breakdown of the private number allowing the translation
engine to determine the level of the fully qualified private number. An entry is then
created in the extensions table that points to the office code and the just created
location code.
In the example, the Prefix Access Codes table would look as follows:
PAC: 1; Min Length: 4; Max Length: 4; Digit Pos: 0; Insert: none; Prefix Type:
On-net Access; Nature of Address: PNP Extension; Destination Type: None;
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When 1002 is dialed, this PAC table rule applies and because the Destination
Type is None, the 1002 number is routed to the PNP Destination Codes table and
tries to find a rule there that matches the leading digits of the number and the
nature of address: PNP Extension. So, an entry in the PNP’s destination codes
table must be provided along the following line:
Dest Code: 1; Nature of Address: PNP Extension; Destination Type: Home
Extension.
Translation looks for an entry must be provided:
Prefix: 1, Length: 4, Location code: 5758, E164 Prefix: 57581, Destination
Type: Home DN, Office Code: 5758.
Note that the Location Code 5758 should have been created already:
Code: 5758, L0 Length: 2, L1 Length: 2, L2 Length: 0, Number of digits to
skip: 4
Because the location code and the office code are an exact match in the
extension table, the translation engine delivers as output the subscriber object
that belongs to 57581002, the completed number 57581002 and as nature of
address the highest level read from the Location Codes table entry 5758 which is
PNP Level 1 as the length of the L2 level is 0.
Routing using Location Codes tables

If the destination codes table contains an entry with NOA PNP Level 1 or PNP
Level 0, then the administrator may route further translation to the Home Location
table. The Location table is then used to strip the private number further down
until only the extension remains. The extension is then passed to the Home
Extension table and the same processing as for Routing using Extensions Table
(Refer to Section D.1.4.2, “Indirect Routing”) is done.
As an example of indirect routing via the location codes table – if in a level 1
private numbering plan 2 subscribers of the same L1 code dial an L0 prefix
access code and the L0 number of each other, the prefix access codes table
should contain an entry for the L0 prefix code, modify the number to remove the
prefix and set the NOA to PNP Level 0. The destination codes table can then be
set up to point to the Home Location table. A location code is then created with
the exact same digits as the office code used to create the Home DN of the
extension. An entry is then created in the extensions table that points to the office
code and the just created location code, which will be used to determine the level
of the fully qualified private number.
In the example, the Prefix Access Codes table would look as follows, assuming
the prefix access code for L0 dialing is 7:
PAC: 7; Min Length: 7; Max Length: 7; Digit Pos: 1; Insert: none; Prefix Type:
On-net Access; Nature of Address: PNP Level 0; Destination Type: None;
When 7581002 is dialed, this PAC table rule applies and because the Destination
Type is none, the 581002 number (the first digit is deleted) will be routed to the
PNP Destination Codes table and try to find a rule there that matches the leading
digits of the number and the nature of address: PNP Level 0. You must provide
an entry in the PNP’s destination codes table along the following line:
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Dest Code: 5; Nature of Address: PNP Level 0; Destination Type: Home

Location.
Translation now looks for an entry with matching leading L0 level digits in the
PNP’s Location codes table, so we must provide this entry:
Code: 5758, L0 Length: 2, L1 Length: 2, L2 Length: 0, Number of digits to
skip: 4
Translation matches this as the L0 for this entry starts with 58. Translation skips
the remaining 2 digits and present 1002 to the PNPs Extension table so we must
provide this entry:
Prefix: 1, Length: 4, Location code: 5758, E164 Prefix: 57581, Destination
Type: Home DN, Office Code: 5758.
Because the location code and the office codes are an exact match in the
extension table, the translation engine deliver as output the subscriber object that
belongs to 57581002, the completed number 57581002 and as nature of address
the highest level read from the Location Codes table entry 5758 which is PNP
Level 1 as the length of the L2 level is 0.
D.1.5 Number Modification

It may be necessary to enter information in the number modification tables to be
able to understand and correctly break down numbers received from endpoints.
Also for subscribers, the number definition tables need to be set up correctly in
order for OpenScape Voice to understand how to break down a private number
into its components. For OpenScape UC, Number Definition entries will be
needed to add associated devices that are not known to OpenScape UC.
D.1.6 Restrictions
There are a few restrictions with this approach:
• Office codes of private Home DNs must have a minimum of 3 digits. This is
because it must be possible to distribute these digits over the country code,
area code and local office code.
• Office codes of private Home DNs are unique system-wide resources,

because office codes themselves are unique resources. This means that 2
BG’s cannot share the same private office codes or Home DNs.
When OpenScape UC is involved there are more restrictions:
• All subscribers with private numbers must have the same private number
level (such as all of level 1 or all of level 2). If different levels are necessary
then multiple OpenScape UC systems must be deployed.
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• All private office codes must be made translatable in each PNP of

OpenScape Voice (without the use of a barrier code and/or prefixes). Barrier
codes and Level 2 or Level 1 prefixes are not allowed to be configured in the
OpenScape UC configuration (Resources tab). OpenScape UC always gets
the fully qualified private number from the OpenScape Voice CSTA service
and may use this number on make call requests to OpenScape Voice.
Therefore, OpenScape Voice must be ready to receive these numbers.
For example, if the dialing pattern for the OpenScape UC subscriber 57581002 is
that no barrier code is required for on-net dialing and that a prefix 7 is required for
dialing L0 numbers and that to dial L1 numbers a prefix 8 is required, then the
OpenScape Client with number 57581002 is used to dial the extension of
57581001: 1001. To dial a number of a subscriber that is in the same L1 code
(57), the OpenScape Client would be used to dial 7, followed by the L0 number
of the destination subscriber. To dial a number of a subscriber that is in another
L1 region, the OpenScape client would be used to dial 8, followed by the L1
number (fully qualified private number) of the destination subscriber. The office
code 5-7-58 is synchronized to OpenScape UC and is converted to a Private
Office Code:
PN Code ID: 5758, Barrier Code (must be empty), Level 2 Code: empty, Level
1 Code: 57, Level 0 Code: 58, Overlap: 0, Level 2 Prefix (must be empty),
Level 1 Prefix (must be empty).
When the OpenScape client 1002 tries to add the extension 1001 as an
associated device, OpenScape UC will pass 57581002 and 1001 to OpenScape
Voice V9 which will look up the numbering plan used by 57581002, translate 1001
using this numbering plan, find that this is a Home DN (57581001, PNP Level 1)
and it will deliver the fully qualified private number 57581001 back to OpenScape
UC which will store this number for correlation and further usage. Whenever the
OpenScape Client uses 1001 as an associated device, OpenScape UC creates
a dialable number for 57581001 by adding the barrier code and the prefixes. As
it is not allowed to enter values here, OpenScape UC will request OpenScape
Voice V9 to use 57581001 for this call. Therefore, OpenScape Voice V9 needs to
be able to translate the fully qualified private number 57581001.
• The barrier code and the L2/L1 prefix codes fields in the Private Office Code
configuration for OpenScape UC must remain empty. This does not mean
that the OpenScape Desktop Client is not allowed to use the barrier codes
and prefixes when dialing or assigning preferred devices. The reason for not
allowing barrier codes and level2 or level 1 prefixes to be entered is that there
are situations where OpenScape UC adds the wrong barrier codes and
prefixes to a number. Currently, OpenScape may not always retrieve the
barrier code from the correct location and therefore it is nearly impossible for
an administrator to know which entries are required in the PNPs of the
OpenScape UC subscribers. The exact problem occurs when a Type III
subscriber adds a Type II subscriber as an associated device. For the Type II
subscriber, OpenScape Voice returns a fully qualified private number to
OpenScape UC. OpenScape UC tries to make a dialable number when the
OpenScape Client tries to make a call using this Type II subscriber as an
associated device; however it only has the public office code settings of the
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Type III subscriber and does not know how to make the private number
dialable. To do this, OpenScape UC currently looks for the first available
private office code and uses its settings. These settings are not always
guaranteed to be the right settings; hence the requirement to keep the barrier
code and level 2 or level 1 prefix fields empty and make the fully qualified
private numbers dialable in all relevant PNPs (probably it’s best to push the
handling of these fully qualified numbers to the common numbering plan) and
use Direct Routing from Destinations Codes Table to Home DN.
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MLHG and CSTA Capabilities
E MLHG and CSTA Capabilities

OpenScape Voice Hunt Group (a.k.a., Multi-line Hunt Group - MLHG) service
enables calls to be routed to an available member within the group. Hunting
occurs only when the called device is the Hunt Group pilot DN. The pilot DN may
be a profile only subscriber DN or a SIP subscriber DN (pilot master).
Calls placed directly to a member of the group, with the exception of a pilot master
will not hunt and are considered private calls. A private call makes the hunt group
member unavailable for hunt group calls.
Hunt Group members must be subscribers within the same Business Group as
the Hunt Group pilot DN.
When a call is placed to a hunt group pilot DN hunting begins according to the
hunt type assigned to the group; linear (conditional or unconditional), circular,
uniform call distribution (UCD) parallel or manual (or CTI controlled). Calls are
distributed to the first available member according to the rules of the hunting type.
If all members in the group are busy for hunted calls then depending on the hunt
group provisioning the call may receive busy treatment or queued until an agent
is available. Queued calls provide audible indication to the calling party, such as
ringback or announcement. Announcements may include periodic queue position
notification.
A Hunt Groups pilot DN provisioned for CSTA enables applications to monitor and
distribution calls. CSTA supports call distribution to members or non-member
(e.g., private network or public network destinations). Backup call distribution is
provided by OpenScape Voice in the event that the hunt group controlling
application fails or intentionally taken off-line.
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Basic Hunt Group Attributes
Hunt Group pilot DN provisioned for One Number Service (ONS) is also possible
but has not yet been fully tested with OpenScape UC.
There are several Hunt Group attributes that, with proper provisioning, enhance
hunting, queuing, announcements, night service, member capabilities, and
subscriber re-routing.
The following subsections define the currently supported hunt group attributes.
E.1 Basic Hunt Group Attributes
E.1.1 Hunt Group – Pilot DN

• To provision pilot DN with CSTA and ONS the pilot DN may be a profile only,
or SIP subscriber DN.
• The DN may be public or internal.
• Multiple pilots DN are possible by provisioning several DN with Remote Call

Forwarding (RCF) to a single pilot DN.
E.1.2 Hunting and Distribution types (Hunting

Algorithms)
• Linear – Hunting begins from first to last member. Distribution is made to the
first available member.
– Linear Conditional: Calls are routed to the overflow destination only if the
hunting passes the last group member and there is no queue, the queue
is full or the call has been queued for too long. This is the traditional Linear
hunting type.
– Linear Unconditional: Calls are immediately routed to the overflow

destination if the hunting passes the last group member. This behavior is
preferable if the overflow destination is again a Hunt Group, e.g. on
another switch (network-wide Hunt Group). If no overflow destination has
been provisioned, then the Linear Conditional type will be used.
• Circular – Hunting begins from member after last member to receive call and
continues in circular fashion. Distribution is made to the first available
member.
• Uniform Call Distribution (UCD) – Hunting begins at the member that has
been idle the longest and continues to the next agent that has been idle
longer than all others and so on. Distribution is made to the first available
member.
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• Manual (CSTA Application Controlled) – Inbound calls are immediately

queued waiting for the application to distribution calls to agents or
destinations. Also see Backup Call Distribution.
• Parallel – Call Pick Model: The distributed call alerts all available Hunt Group
members in parallel. First available member received call, all other alert via
special call pickup group arrangement.
• Parallel – Simultaneous Alerting Model: Available Hunt Group members are

alerted via call setup simultaneously.
Note: Hunt Group Calls may NOT be deflected with binding using hunt group pilot
as the ONS.
Hunt Groups may be used as preferred devices (OND) to hold calls, for example
IBM “Ask Me” queue.
Attention: One Number Service (ONS) is internal to Unify. Refer to Appendix F,

“One Number Service (ONS)” for details.
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E.1.3 Queuing Attributes
E.1.3.1 Maximum Queue size
This defines the maximum number of calls that may be queued to the group
depending on the configured queue size.
E.1.3.2 Configured Queue size
Configured queue size must be greater than or equal to maximum queue size.
This defines the actual number of calls that may be queued to the group.
E.1.3.3 Queue Priority
Value (1 to 255) determines the queue search order when an agent is a member
of multiple groups. The lower the number the higher the priority.
E.1.3.4 Overflow Destination
Defines where call should be moved if the Queue is full or the call has spent the
maximum configured time in queue. For example, this could be group voice mail.
E.1.3.5 Maximum Time In Queue
Defines the maximum time a call remains in queue before being moved to the
Overflow Destination.
E.1.3.6 Intercept Announcement
Defines the intercept treatment provided to the calling device when the call is
queued.
E.1.3.7 Queue Position Announcement Interval and Queue

Position Announcement
The interval defines when a queued call is moved to the Queue Position
Announcement and then returned to the intercept announcement.
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E.1.3.8 Maximum Time In Queue
Defines the maximum time a call remains in queue before being moved to the
Overflow Destination.
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E.1.4 Hunting Attributes
E.1.4.1 No Answer Advance
Defines the duration that a distributed call will alert the selected member until the
call is returned to the group to be hunting to another available member.
The auto make busy attribute may be used to cause the member to be made busy
for subsequent hunt group calls.
Note: This attribute will have an impact on the UC application’s rules and device
list processing. Setting the timer too low may cause the hunt group process to
divert the call back to the group and re-hunt. This will cause the UC application
to loose control of the call much like phone call forwarding.
The No Answer Advance attribute is suspended for calls that are distributed by
the UC application (manual mode).
E.1.4.2 Auto Make Busy
If No Answer Advance timer expires this attribute determines if the alerted

member should automatically be made busy.
The member remains busy for hunt group calls until manually changed.
E.1.4.3 Post Call Time (e.g., Wrap-up)
Defines how long after a member has answered a call does the member remain
temporarily not available for a hunted call. This attribute affects agent “working
after call” state.
Note: This option is not used applied to calls that are distributed by the UC
application. Application may set “working after call” via Agent State services.
E.1.4.4 Collect Traffic Measurement Data
Activates the collection of CDR traffic data for the group.
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E.1.5 Night Service Attributes
E.1.5.1 Enable Night Service
Activates or deactivates Night Service for the group. When active calls are not
hunted but instead are moved to either the provisioned Night Service Directory
Number or Overflow Destination. If neither is provisioned then busy treatment is
applied.
E.1.5.2 Night Directory Number
Destination where calls are routed if Night service is enable. This number may
be internal or off-network.
E.1.5.3 Attendant
If set this option directs all incoming call to the system attendant number.
E.1.6 Member / Agent Attributes
E.1.6.1 Subscriber ID
Defines the OpenScape Voice subscriber that is a member of the hunt group.
E.1.6.2 Position
Defines the position in the hunt group that a member is assigned. This determines
the hunting order in a linear hunting arrangement.
E.1.6.3 Queue Priority
Defines member’s queue priority used if member is provisioned in multiple hunt

groups.
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E.1.6.4 Busy Status
Sets and/or indicates the Hunt Make Busy Status of the member. Busy agents
are not hunted.
Note: Busy status may be set via CSTA Set Agent – Ready or Not Ready. The
CSTA Get Agent State service is also supported. A CSTA interface option enables
this status for specific hunt groups where the agent is a member.
E.1.6.5 Busy Stop Hunt
Sets and/or indicates the Stop Hunt status of the member. If active hunting stops
at this member.
E.1.6.6 Can Make Hunt Group Busy
Activate or deactivates permission for a member to activate the Hunt Make Busy
feature.
E.1.6.7 Can Stop Hunt Group Hunting
Activate or deactivates permission for a member to activate the Stop Hunt

feature.
E.1.6.8 Attendant
Enables or disables CSTA agent state event flow for this member.
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E.1.7 Call Admission Control and WAN Failure
E.1.7.1 Enable Enhanced Subscriber Rerouting
This parameter controls whether Enhanced Subscriber Rerouting is allowed in

case a distributed call to a Hunt Group member is rejected due to Call Admission
Control.
Note: It is NOT possible to set this parameter for Hunt Groups with Hunting Type
set to Parallel.
E.1.7.2 Enable Basic Subscriber Rerouting
This parameter controls whether Basic Subscriber Rerouting is allowed in case a

distributed call to a Hunt Group member is rejected due to Call Admission Control
or WAN Failure.
It is NOT possible to set this parameter for Hunt Groups with Hunting Type set to
either Manual or Parallel.
Note: This parameter replaced the former “Enable Rerouting” parameter
E.1.8 Calling Party Display
Note: In a future release the administrator will have the option to configure a
subscriber that is a MLHG member to use the Name and Number of the Main Pilot
DN as the subscriber’s identity for Internal and/or External calls.
For calls distributed from the hunt group, if the calling party is an internal
subscriber the number of the hunt group pilot number will be displayed on the
phone and provided via CSTA events.
For outbound calls from an agent the Main Pilot DN (first MLHG in agents list) will
be presented as the user’s identity. If the called party is external and the Main
Pilot DN is internal then the BG Main Number is used.
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E.1.9 Manual (Application Controlled) Hunting and

Backup Call Distribution (BCD)
Backup Call Distribution (BCD) requires that the application support Application
Session Services and the private extension for applicationHeartbeat timer.
BCD applies to a Hunt Group provisioned for Manual (Application Controlled)
hunting type.
BCD is active while no CSTA monitor has been started on the hunt group’s pilot
DN.
When BCD is active all inbound calls will be automatically distributed flowing UCD
hunting method.
Once a CSTA monitor has been started on the hunt group’s pilot DN BCD is
deactivated and calls are queued waiting for the application to distribute calls to
member or elsewhere.
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One Number Service (ONS)
F One Number Service (ONS)

One Number Service (ONS) is an extension of the OpenScape Voice V9 CSTA
interface. It is Unify specific, and is used exclusively between OpenScape Voice
V9 and OpenScape UC Application to create, route, track and, control inbound
and outbound calls via standard CSTA call control services for any device located
anywhere.
When ONS connections are created, the “device identification” is extended to
include a One Number Service Device (OND) tag. ONS is the logical OpenScape
Voice V9 subscriber identity used to provide call control services. OND is the
directory number of the physical device used for the media; this may be another
OSV subscriber device or external (off-net) device.
Within the CSTA event flow, device IDs may be presented on device monitors
with an “ond” tag.
Note: Third Party Applications must accept the deviceID string with the “ond” tag.
This conforms to the ECMA 269 CSTA connection model. The “ond’ tag would not
be used and must be ignored by Third Party Applications.
The following xml example illustrates the established connection parameter

presentation in an ONS call:
<establishedConnection>
<callID>FF000200000000006672494DE6040000</callID>
<deviceID>N<+15557654321>;ond=+15551234567</deviceID>
</establishedConnection>
Note: In a connection identifier, the device Name is always presented as an

empty string. The “ond” tag begins after the semi-colon (;) in the NM field.
When an ONS connection is cleared, then the Clear Connection service shall
include the “ond” tag in the connectionToBeCleared parameter, as illustrated in
the xml example below:
<ClearConnection xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://www.ecma-
<connectionToBeCleared>
<deviceID> N<+ 15557654321>;ond=+15551234567</deviceID>
<callID> FF000200000000006672494DE6040000</callID>
</connectionToBeCleared>
</ClearConnection>
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List of Abbreviations
This table shows some important abbreviations.
Abbreviation Definition
ACD Automatic Call Distribution; Telephone facility that manages incoming calls and handles
them based on the number called and an associated database of handling instruACDs to
validate callers make outgoing responses or calls, forward calls to the right party, allow
callers to record messages, gather usage statistics, balance the use of phone lines, and
provide other services. Many companies offering sales and service support use
AICS Automatic Incoming Call Selection; called Call Forcing in this document
AIN Advanced Intelligent Network
API Application Programming Interface
B50 SEPP milestone at which a feature is defined
BC Business Connect
BG Business Group; also called Centrex Group or Tenant Group
BL Busy Line
BO Business Opportunity
CAC Call Admission Control
CALEA Communications Assistance for Law Enforcement Act (J-STD-025); also known as Lawful
Intercept
CAP Common Application Platform, host platform for Com Assistant
CDR Call Detail Record
CLI Command Line Interface
CPE Customer Premises Equipment
CSTA Computer Supported Telecommunications Applications; ECMA open-standard interface
definition to enable computing systems to control telephony systems (3rd party call control)
CTI Computer Telephony Integration the interface that enables first or third party application
control of voice features.
DB Database
DD Dialable Digits
DLS Download Server for optiPoint endpoints
DN Directory Number
DNIS Dialed Number Identification Service
DSS Direct Station Selection
ECMA European Computer Manufacturers Association; Maintainers of the CSTA standards
FRN Feature Request Number (replaces LM Number)
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FRU Field Replaceable Unit (a.k.a. Spare)
FW Firmware
GNF Global Number Format
GUI Graphical User Interface
HMB Hunt Make Busy
OpenScape Voice Collective name Unify soft switch products. Unless otherwise noted this applies to
OpenScape Voice cluster.
HW Hardware
IKE Internet Key Exchange
IM Instant Message
IP Internet Protocol
IPSec Internet Protocol Security
IUS State of an inspected, released document
LAN Local Area Network
LM Leistungsmerkmal (German for “Feature”); SNC uses the term FRN instead
Make-Busy Name only used internally; the OpenScape Voice name for this ACD agent state is
Unavailable
MD Manufacture Discontinue; End of Life for a product
MGCP Media Gateway Control Protocol; IETF standard RFC 2705
MTA Multimedia Terminal Adaptor (for example, Packet Cable or MGCP)
MLHG Multiline Hunt Group
NAA No Answer Advance (an MLHG feature)
NMC Network Management Center
OEM Original Equipment Manufacturer
OND One Number Service Device
ONS One Number Service
ONS-IO One Number Service – Inbound Outbound
OS Operating System
PC Personal Computer
PLM Product Line Management
scx Unify CSTA Extension – for example, used in privateData and other parameters
SE Systems Engineering
SFR Switching Function Representation
SIP Session Initiation Protocol; an IP-based protocol for distributed applications; IETF standard
RFC-3261
SIP IAD SIP Integrated Access Devices for analog support.
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SMU Staff Month Unloaded
SNMP Simple Network Management Protocol; IETF standard
SOAP Simple Object Access Protocol; IETF standard RFC 3288
SS7 Signaling System Number 7
SST Single Step Transfer
SW Software
TCP Transmission Control Protocol
TLS Transparent LAN Service
TTUD TLS/TCP UDP Dispatcher
uaCSTA User Agent CSTA Services over SIP transport
UCD Universal Call Distribution
UI User Interface
Work ACD agent state; work state is used by an agent to complete the paperwork associated with
a call that has just completed; sometimes referred to as Post-Call or Wrap-up time.
Wrap-up Name not used; the OpenScape Voice name for this ACD agent state is Work
XML Extensible Markup Language
The CSTA definitions and abbreviations are defined in ECMA TR/72
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Index
Index
Index
A CSTA services and events 272

accept call 109
administration 55
D
data collection services 255
agent busy event 239
deflect call 124
agent not ready event 240
delivered event 150
agent ready event 242
agent working after call event 243 device capabilities changed event 253
alternate call 110 device maintenance events 250
answer call 111 DeviceID 32
application connectivity 55 dial digits 125
application heartbeat 104 dialable digits 33
application link security considerations 29 dialed digits event 153
application session services 100 digits generated event 197
application session terminated 108 directed pickup call 125
application white list 29 diverted event 154
associate data service 189 do not disturb event 246
duplex OpenScape Voice system 66
B dynamic feature presentation 47
back in service event 251
basic application session 103
E
BGL services 60 ECMA 354 application session services 67
bridged event 144 ECMA-323 namespace 21
established event 157
C event causes 155
call admission control (CAC) subscriber re-routing 67 events 194
call associated features 189 events by device type 272
call back call-related 113 Example
call back event 245 OpenScape Voice Hunt Group and OpenScape UC
call back non-call related 226 Application 62
call cleared event 144
call control 109
F
call information event 194 failed event 160
call scenarios 270 failure and restart considerations 66
camp on call 115 fallback call distribution 104
cancel callback service 227 forwarding event 248
cancel telephone tones service 190 G
change connection information service 191 generate digits service 192
change system status filter 81 generate telephony tones service 193
clear call 115 get agent state service 227
clear connection 116 get CSTA features 69
cold stand-by operation 66 get do not disturb service 231
compliance statement 21 get forwarding service 235
conference call 118 get logical device information 70
conferenced event 144 get message waiting indicator service 218
connection cleared event 147 get microphone mute service 219
consultation call 120 get speaker volume service 222
CSTA Application Connectivity Example 22 get switching function capabilities 74
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Index
global number format (GNF) 38 P

global number format (GNF) replacement -- RTP park call 135
parameter 65 physical device events 225
GNFPrefixReplacement 65 physical device features 217
group pickup call 125
Q
H queued event 177
held event 164
hold call service 126 R
hot stand by operation 66 reconnect call 136
registering SIP device 60
I registration services 81
I/O services 255 reset application session timer 107
intrude call 127 retrieved event 181
IPSec 29 routing services 203
J S
join call 127 send message 137
send user information service 193
K service initiated 183
keyset operation 64 service request parameters 139
L services by device type 272
logical device feature events 239 set agent state 229
logical device feature services 225 set do not disturb service 233
set forwarding service 237
M set microphone mute service 223
make call 130 set speaker volume service 224
make predictive call 134 SFR fields 34
management 55 SFR tags 36
message waiting event 225 simplex OpenScape Voice system 66
MLHG and CSTA Capabilities 294 single step conference call 138
MLHG pilot (group device/ACD) and agent BGLs 62 single step transfer call 139
monitor recovery 103 SIP multiple contact registration 63
monitor start 90 SIP phone/client configuration data 61
monitor stop 93 snapshot call 94
monitoring service 89 snapshot device 96
multibyte support for name (NM) field 43 snapshot services 94
multiple appearance 64 start application session 101
subscriber management configuration 60
N supported CSTA services and events 30, 272
negative service response 43 supported services and events 30
network capabilities changed event 165 switching function representation (SFR) 33
network reached event 166 system services 81
non-registering SIP device 60
number and name privacy 39 T
telephony tones generated event 197
O transfer call events 144
offered event 169 transfer call service 142
OpenScape Voice privateData schema 21, 271 transferred event 186
operational model 21 transport considerations 23
originated event 174 transport security 29
out of service event 254 typical subscriber services 60
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Index
U
uaCSTA environment 25
V
vendor specific externsions service 255
voice services and events 255
A31003-H8090-T103-01-7618, 01/2016

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What are the main changes between OpenScape Voice V9 and V8R1?

What are the main changes between OpenScape Voice V9 and V8R1?

What are some of the CSTA services and events described in the document?

What are some of the CSTA services and events described in the document?

OpenScape Voice V9

Interface Manual: Volume 4, CSTA Interface

Copyright © Unify Software and Solutions GmbH & Co. KG 01/2016

2.3.5.2 Transport Security using IPSec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

4.1.1.2 Get Logical Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

4.6.1.17 Make Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

4.9.2.4 Route Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

A CSTA Call Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

E.1.8 Calling Party Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Issue Date Changes

1 Introduction to this Guide

• PART I - CSTA Service Description is written in a format similar to ECMA

1.3 What’s New in OpenScape Voice V9 V9 / V8R1

1.3.1 Fallback to 3PCC Make Call

1.3.2 One-way speaker call broadcast

• The privateData element "broadcast" is reported in Originated, Established,

• The privateData element "Intercom" is reported in Established event for the

• Deflect Call service is not allowed on one-way speaker broadcast call

• Consultation and Hold service are allowed on one-way speaker broadcast

• Alternate and Reconnect services are allowed during consultation from a 1-

• If a device involved in a 1-way speaker broadcast call receives a second

• The following service is required for 1-way speaker broadcast calls:

– Section 4.6.1.17, “Make Call”

• The following services are allowed on 1-way speaker broadcast calls:

– Section 4.6.1.9, “Consultation Call”

– Section 4.6.1.14, “Hold Call”

– Section 4.6.1.2, “Alternate Call”

– Section 4.6.1.20, “Reconnect Call”

– Section 4.6.1.10, “Deflect Call”

– Section 4.6.1.25, “Transfer Call”

– Section 4.6.1.24, “Single Step Transfer Call”

– Section 4.6.1.23, “Single Step Conference Call”

• A new privateData tag “Broadcast” is reported for the initiator in the

– Section 4.6.2.14, “Originated”

– Section 4.6.2.8, “Established”

– Section 4.6.2.10, “Held”

– Section 4.6.2.16, “Retrieved”

– Section 4.6.2.8, “Established”

1.3.3 Parallel - Simultaneous Alerting Model

1.3.4 CSTA change for hold/retrieve functionality

• All events where there is one call presently on hold.

• SnapShot request responses events where there is one call presently on

1.3.5 Provide accumulated busy state for MLHGs /

1.3.6 CSTA and OSMO/WebRTC Enhancements for

• OSMO-enabled client invocation CSTA CallBack service when call is

• Extend OSMO auto-pilot routing to support CallBack Recall by sending the

1.3.7 Centralized Call Log

1.3.8 Do Not Disturb (DND) with Snooze Option

• Get Do Not Disturb Response - Enables client to discover remaining snooze

1.3.9 CSTASM to extend the length of the

1.3.10 Introduce a noReOffer value to the noReOffer

1.3.11 OpenScape_Voice V8 0 Branding

1.3.12 Enable modification of CSTA Application

1.3.13 ODC WE, web client shown no green phone

1.3.14 WebClient user cannot leave a callback against