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    Voc Vob CTQ

    Uploaded by

    Faisal Mehdi Khan
    The document discusses improving delivery times for printed wrappers at three different organizations - ABC Printing Company, XYZ Water Plant, and ABC Coffee Shop. It identifies that customers are unhappy with delays in receiving wrappers from 4 days to over 1 day. The critical requirements are to reduce the turnaround time for printing wrappers to 1 day across all three organizations to improve customer satisfaction and prevent loss of business to competitors.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd

    Voc Vob CTQ

    Uploaded by

    Faisal Mehdi Khan
    77 views12 pages
    The document discusses improving delivery times for printed wrappers at three different organizations - ABC Printing Company, XYZ Water Plant, and ABC Coffee Shop. It identifies that customers are unhappy with delays in receiving wrappers from 4 days to over 1 day. The critical requirements are to reduce the turnaround time for printing wrappers to 1 day across all three organizations to improve customer satisfaction and prevent loss of business to competitors.

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    Original Title

    VOC VOB CTQ

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    The document discusses improving delivery times for printed wrappers at three different organizations - ABC Printing Company, XYZ Water Plant, and ABC Coffee Shop. It identifies that customers are unhappy with delays in receiving wrappers from 4 days to over 1 day. The critical requirements are to reduce the turnaround time for printing wrappers to 1 day across all three organizations to improve customer satisfaction and prevent loss of business to competitors.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    77 views12 pages

    Voc Vob CTQ

    Uploaded by

    Faisal Mehdi Khan
    The document discusses improving delivery times for printed wrappers at three different organizations - ABC Printing Company, XYZ Water Plant, and ABC Coffee Shop. It identifies that customers are unhappy with delays in receiving wrappers from 4 days to over 1 day. The critical requirements are to reduce the turnaround time for printing wrappers to 1 day across all three organizations to improve customer satisfaction and prevent loss of business to competitors.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    of 12

    VOB - ABC PRINTING COMPANY

    Critical Business
    Voice of Business Business Issues
    Requirements

    Customers are raising


    Direct impact on customer
    concerns and are loosing Wrappers should be
    satisfaction scores.
    confidence in our delivered to end customer
    organization due to delay within a day of placing the
    Loss of business to
    in delivery of printed order
    competition
    wrappers
    PROJECT
    PURPOSE
    VOC - XYZ WATER PLANT
    CRITICAL TO Critical Customer
    Customer Issues
    QUALITY Requirements
    To reduce the turn around
    time of printing the
    rappers from 4 days to 1
    day
    Wrappers should reach
    Overall product supply
    CRITICAL TO within 1 day of order
    gets delayed
    PROCESS placed

    To reduce the turn around


    time of printing the
    rappers from 4 days to 1
    day
    TER PLANT
    Voice of Customer

    Product wrappers don't


    reach on time
    NEED

    C
    R
    I
    T
    I
    C
    A
    L

    T
    O

    Q Delivery Time = 1 Day


    U
    A
    L
    I
    T
    Y

    T
    R
    E
    E
    QUALITY DRIVER
    PERFORMANCE REQUIREMENT
    VOB - ABC COFFEE SHOP
    Critical Business
    Voice of Business Business Issues
    Requirements

    PROJECT GOAL
    PROJECT
    PURPOSE
    VOC - CUSTOMERS
    CRITICAL TO Critical Customer
    Customer Issues
    QUALITY Requirements

    CRITICAL TO
    PROCESS

    PROJECT GOAL
    TOMERS
    Voice of Customer

    OAL
    NEED

    C
    R
    I
    T
    I
    C
    A
    L

    T
    O
    GOOD CUSTOMER
    Q SATISFACTION
    U
    A
    L
    I
    T
    Y

    T
    R
    E
    E
    QUALITY DRIVER

    PRICE

    COFFEE ON OFFER

    STAFF

    SURROUNDINGS
    PERFORMANCE REQUIREMENT

    Acceptable Range

    Range offering choice

    Tasty Coffee

    Fresh (prepared infront of customer)

    Good Pleasant Staff

    Prompt Service within 5 minutes

    Pleasant Ambiance

    Clean & Hygienic

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