2018 Sgha

Standard
Ground Handling
Agreement
IATA SGHA
2018/2013/2008
Introduction
Introduction
3
Our global reach —
an expanding network
Ground handling and Romania Belgium Ecuador

cargo Singapore Belize Egypt
Australia United Arab Emirates Bermuda El Salvador
Belgium United Kingdom Bolivia Equatorial Guinea
Brazil United States of America Bosnia and Herzegovina Estonia
Canada Botswana Ethiopia
Iraq Brazil Fiji
Italy Travel British Virgin Islands Finland
Netherlands Albania Brunei France
Pakistan Algeria Bulgaria French Polynesia
Philippines Andorra Cambodia FYROM (Former Yugoslav
Singapore Angola Canada Republic of Macedonia)
Switzerland Anguilla Cape Verde islands Gambia
United Arab Emirates Antigua and Barbuda Cayman Islands Georgia
United Kingdom Argentina Chile Germany
United States of America Armenia China Ghana
Aruba Colombia Gibraltar
Australia Cook Islands Greece
Catering Austria Costa Rica Grenada
Australia Azerbaijan Croatia Guadeloupe
Bulgaria Bahamas Cuba Guam
Czech Republic Bahrain Cyprus Guatemala
Ireland Bangladesh Czech Republic Honduras
Italy Barbados Denmark Hong Kong
Jordan Belarus Dominican Republic Hungary
4
Introduction
Iceland Mexico Puerto Rico Taiwan
India Moldova Reunion Tanzania
Indonesia Monaco Romania Thailand
Ireland Montenegro Russia Tonga
Italy Morocco Rwanda Trinidad and Tobago
Ivory Coast Mozambique Saint Kitts and Nevis Tunisia
Jamaica Myanmar Saint Lucia Turkey
Japan Namibia Saint Vincent and the Turks and Caicos Islands
Jordan Nepal Grenadines Uganda
Kazakhstan Netherlands Samoa Ukraine
Kenya Netherlands Antilles San Marino United Arab Emirates
Kuwait New Caledonia Saudi Arabia United Kingdom
Laos New Zealand Senegal Uruguay
Latvia Nicaragua Serbia US Virgin Islands
Lebanon Nigeria Seychelles United States of America
Liechtenstein North Cyprus Sierra Leone Uzbekistan
Lithuania Norway Singapore Venezuela
Luxembourg Oman Slovakia Vietnam
Macau Pakistan Slovenia Yemen
Madagascar Panama South Africa Zimbabwe
Malaysia Paraguay South Korea
Maldives Peru Spain
Malta Philippines Sri Lanka
Martinique Poland Sweden
Mauritius Portugal Switzerland
5
Promises kept
Our services on the ground keep the world in the air.
In 1959, dnata began ground-handling operations with just
five staff members.
Today, we’re one of the largest air services provider in the
world with over 41,000 employees across 6 continents.
We provide everything an airline needs beyond its planes,
pilots and crews.
We don’t just deliver our customers’ baggage or the holiday
of a lifetime – we help keep the promises our customers
make to their family, clients and business partners.
Ground handling
Today’s airline passengers expect a seamless experience from
check-in to baggage delivery. That’s exactly what we deliver,
at some of the world’s busiest airports.
From Australia to the UK, via the Philippines, Singapore,

Pakistan, Dubai, Iraq, Italy, Netherlands, Switzerland, USA and
Brazil, we offer the highest level of service at 129 airports
around the world. Whether we’re helping passengers face to
face, or ensuring seamless behind-the-scenes operations, we
smooth the way for over 120 million travellers each year.
Cargo
From the Netherlands to Australia, the UK to the UAE, our
cargo teams move over 3.2 million tonnes a year across three
continents – that’s more than 8,800 tonnes every day! From
flowers, food and other perishables, to luxury cars and even
animals we handle each item with care. In a world of instant
communication, expectations run high. Real-time tracking
helps us to turn around express cargo in less than one hour.
6
Introduction
Travel
We provide comprehensive travel services for individuals,
companies and the travel trade across 78 countries. We
manage everything from business and incentive travel to
worldwide tour operations, including leisure, sports and
active holidays. We also offer sales and marketing services
for a broad range of hotels, along with specialist travel
services for government, offshore and marine industries.
Our skilled, resourceful and multi-lingual travel consultants

provide global travel solutions at over 200 dnata Travel
outlets across the UAE, Kingdom of Saudi Arabia, Bahrain,
Oman, Afghanistan, Iraq and India.
In-Flight Catering
Today’s travellers expect an exceptional dining experience
when they fly. Good food, served well, is crucial to customer
satisfaction, on the ground and in the air.
We select impeccable produce, prepare it with flair and serve

it with the friendly professionalism for which dnata
is renowned. These ingredients, skillfully blended, create a
recipe that will delight your passengers. We have expanded
across the globe and now provide inflight catering, on-board
retail and airport food and beverage at many of the world’s
major airports, from Australia to the UK, Singapore to South
Africa. Wherever we operate we bring the same
uncompromising standards in safety, security, service and
cost management.
7
Our code of conduct
We’re fully committed to ethical business practices and
operate according to anti-bribery and anti-corruption laws –
collectively referred to as the Anti-Corruption Laws. Local
management teams around the globe are responsible for
implementing these policies and for ensuring that each
member of staff is up to speed. dnata Internal Audit
monitors the implementation of policies.
Our environmental policy

We are dedicated to minimising the environmental impact.
At dnata, we are focused on meeting the needs of our
customers while using energy and resources efficiently,
minimising waste and operating our assets in the most
environmentally responsible manner.
To succeed, our work practices and eco-efficient operations

rely on all employees within dnata. We communicate
actively to ensure our people have the knowledge skills and
motivation to perform in an environmentally responsible
manner.
8
Introduction
We are developing and implementing our environmental
management system to continuously improve our
environmental performance. We foster innovation and
invest in modern, eco-efficient technology and equipment.
We set objectives and targets for continuous improvement
and put in place programmes to address environmental
impacts and opportunities. We also support initiatives
focused on responsible tourism and protection of natural
capital.
The aviation industry is responsible for approximately 2% of

global greenhouse gas emissions from human activity and
we must play our part in reducing emissions wherever
possible. The actions we take on the ground do make a
difference.
For example, reducing emissions from our ground fleet

through efficient operations and use of hybrid and electric
vehicles not only reduces our carbon footprint, but also
improves air quality for our airport workers and surrounding
communities.
9
10
Standard
SGHA 2018
Ground Handling
Agreement
(SGHA)
11
12
Standard Ground Handling Agreement (SGHA)
between:
and:
The agreement consists of:
SGHA 2018
MAIN AGREEMENT, and, as required,
ANNEX A (description of services)
ANNEX(ES) B [location(s), agreed services and charges]
CONTENTS OF MAIN AGREEMENT

DEFINITIONS AND TERMINOLOGY
ARTICLE 1 PROVISION OF SERVICES
ARTICLE 2 FAIR PRACTICES
ARTICLE 3 SUBCONTRACTING OF SERVICES
ARTICLE 4 CARRIER'S REPRESENTATION
ARTICLE 5 STANDARD OF WORK
ARTICLE 6 REMUNERATION
ARTICLE 7 ACCOUNTING AND PAYMENT
ARTICLE 8 LIABILITY AND INDEMNITY
ARTICLE 9 ARBITRATION
ARTICLE 10 STAMP DUTIES, REGISTRATION FEES
ARTICLE 11 DURATION, MODIFICATION AND TERMINATION
ARTICLE 12 AUTHORIZATION TO CONTRACT
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For the sake of clarity, the following definitions and
terminology apply to the SGHA;
AIRPORT TERMINAL means all buildings used for arrival and
departure handling of aircraft.
ARRANGE (or MAKE ARRANGEMENTS FOR) implies that the
Handling Company will request an outside agency to
perform the service required. The charge of the outside
agency shall be paid by the Carrier. The Handling Company
assumes no liability toward the Carrier for such
arrangements.
CARGO means revenue cargo, and non-revenue cargo such
as service cargo and company materials.
CARRIER’S REPRESENTATIVE means the individual or
organization authorized by the Carrier to act on the Carrier’s
behalf in matters concerning Article 4.
CO-ORDINATE means to collect and communicate
operational information to the respective parties at the
direction of the Carrier, or the Carrier’s Representative, as
required to perform the services as contracted by the Carrier
with Third Parties in the respective Annex(es) B.
CARRIER’S AIRCRAFT means any aircraft owned, leased,
chartered, hired or operated or otherwise utilized by or on
behalf of the Carrier and in respect of which the Carrier has
either expressly or implicitly contracted, instructed or
otherwise requested the Handling Company to perform or
carry out any ground handling service(s).
DEPARTURE CONTROL SYSTEM (DCS) means an automated
method of performing check-in, capacity control, load
control and dispatch of flights.
14
DIRECT LOSS means a loss arising naturally or directly from
an occurrence and which excludes remote, indirect,
consequential, or special losses or damages, such as loss of
revenue or loss of profit.
ELECTRONIC DATA INTERCHANGE (EDI) means the
computer-to-computer (application-to-application program
processing) transmission of business data in a standard
SGHA 2018
format.
ICAO means International Civil Aviation Organization.
IATA means International Air Transport Association.
LIAISE means to communicate and maintain contact.
LOAD means any item carried in an aircraft other than is
included in the basic operating weight.
LOADS means baggage, cargo, mail and any aircraft supplies
including ballast.
PASSENGER(S) means any person(s) both revenue and non-
revenue, except members of the crew, carried or to be
carried in an aircraft with the consent of the Carrier.
PROVIDE implies that the Handling Company itself assumes
responsibility for the provision of the service required.
RECEIVING CARRIER means a carrier who receives Loads
from a transferring carrier at a transfer point.
SPECIAL SHIPMENTS includes, but not limited to,
perishables, live animals, valuables, vulnerable cargo, news
material and dangerous goods.
SPECIALIZED CARGO PRODUCTS includes but not limited
to, express cargo, courier shipments and same day delivery.
15
STATION MANAGEMENT means management of Carrier’s
administrative and/or operational functions(s) within the
scope defined in the Annex B.
SUPERVISION means to oversee and direct the performance
of the Services contracted by the Carrier with third parties,
i.e. companies who have a separate Annex B (or similar
contract with the Carrier). The term Supervision shall not
apply to the Handling Company self-management of its own
services or overseeing of the Handling Company’s
subcontractors.
TECHNICAL LANDING is a landing for other than
commercial reasons where no physical change of Loads,
Passenger and/or crew occurs.
TICKET means either the document entitled “Passenger
Ticket and Baggage Check” or the Electronic Ticket, in each
case issued by or on behalf of Carrier, and including
Conditions of Contract, notices and the coupons contained in
it. The itinerary/receipt is a document or documents which
forms part of the electronic tickets and contains the
information and notices required.*
TRANSIT FLIGHT is an aircraft making a landing for
commercial reasons where a partial change of Loads,
Passenger and/or crew occurs. It should be noted that a
change in the flight number of the same aircraft does not
change the status of the flight.*
TRUCK SERVICE means a service operated by truck on
behalf of an airline carrying Loads documented in
accordance with the applicable IATA and/or ICAO rules,
regulations and procedures. In the Main Agreement and in
Annex A, the word “aircraft” will read “truck” and “flight”
will read “truck service” when it concerns the handling of a
truck as meant under the above definitions.
16 * Section amended in SGHA 2018
TURNROUND FLIGHT is an aircraft terminating a flight and
subsequently originating another flight following a complete
change of Loads, Passenger and/or crew.
UNIT LOAD DEVICE (ULD) is either an aircraft pallet and
pallet net combination, or an aircraft container. The purpose
of the unit is to enable individual pieces of cargo, baggage*
or mail to be assembled into a standard-sized unit to
SGHA 2018
facilitate rapid loading onto and offloading from aircraft
having compatible handling and restraint systems which
interface directly with the unit.
* Section amended in SGHA 2018 17

Main Agreement
An Agreement made between:
having its principal office at:
hereinafter referred to as ‘the Carrier’ or ‘the Handling
Company’ as the case may be,
and:
hereinafter referred to as ‘the Handling Company’ or ‘the
Carrier’, as the case may be,
the Carrier and/or the Handling Company may hereinafter be
referred to as “the Party(ies)”
WHEREBY THE PARTIES AGREE AS FOLLOWS:
ARTICLE 1. PROVISION OF SERVICES

1.1* General
The Carrier and the Handling Company agree to give
the highest importance to the compliance to all
applicable laws and regulations governing their
activities and expects its agents and contractors to
do the same.
Of particular concern are laws related to anti-bribery,
anti-trust, data protection and labor relations
(including but not limited to the prohibition of child
labor).
The Handling Company shall comply with, at all
times, within the limits of its capabilities and shall
deploy best efforts to make sure its employees and
sub-agents comply with:
• All laws and regulations applicable in its country
of establishment and all other countries in
which Services are provided under this
Agreement
• Applicable IATA and/or ICAO and/or other
governing rules, regulation and procedures
• All international treaties and regulations that
apply in general to commerce and in particular
SGHA 2018
to the operation of aircraft, transportation of
passengers and air freight or mail
The Carrier and the Handling Company shall ensure
that their respective personnel assigned to the
performance of this agreement are aware of all
relevant legislation applicable to commerce in
general, aircraft operation, passenger transport and
air freight.
Further, the Carrier and the Handling Company shall
ensure that all their respective employees assigned
to the performance of this Agreement where
applicable, shall be aware of the essentials of:
• Competition and antitrust regulations in its
country of residence, establishment as well as
such regulations with extraterritorial application.
• The rules governing bribery, kick-backs, secret
commissions and payments to government
officials in its country of residence,
establishment as well as such regulations with
extraterritorial application.
• Any other applicable law or regulation, whose
breach or violation by a Party or its employees
could cause damage to the other Party or its
employees.
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It is not considered necessary or possible to specify
every detail of the services it being generally
understood what such services comprise and the
standards to be attained in their performance.
1.2 Documents for Ground Handling
Documents used for ground handling shall be the
Handling Company’s own documents, where
applicable, provided these documents comply with
standardized formats that may apply under IATA
and/or ICAO and/or other governing rules,
regulations and procedures.
1.3* Scheduled Flights
The Handling Company agrees to provide for the
Carrier’s Aircraft for flights operating on an agreed
schedule at the location(s) stated in the Annex(es)
B, those services of Annex A as are listed in the
Annex B for the respective locations. The Carrier, in
turn, agrees to inform the Handling Company as
soon as possible about any changes of schedule
and/or frequencies and/or types of aircraft. This
should be done based on the IATA Standard
Schedule Information Manual (SSIM).
1.4 Extra Flights
The Handling Company will also provide the
services to the Carrier’s Aircraft for flights in
addition to the agreed schedule at the same
locations, provided that reasonable prior notice is
given and the provision of such additional services
will not prejudice commitments already
undertaken.
1.5 Priority
The Handling Company shall, as far as possible,
give priority to aircraft operating on schedule.
1.6 Emergency Assistance
It is the responsibility of the Handling Company to
participate in local emergency response plan(s) in
order to provide support to the Carrier in the event of
an emergency including but not limited to, forced
landings, accidents or acts of violence.
Carrier will contact the Handling Company to
SGHA 2018
establish the Carrier’s needs in an emergency and
provide the Handling Company its current emergency
procedures.
In the absence of Carrier instructions, in part or
whole, the Handling Company shall follow its own
emergency response plan(s).
In case of an emergency, the Handling Company
shall without delay activate its local emergency
plan(s) which includes the immediate notification to
the Carrier and establish open-line communications
with the Carrier.
The Handling Company shall take all reasonable
measures to assist passengers, crew and family
members and to safeguard and protect baggage,
cargo and mail carried in the aircraft from loss or
damage in co-operation with the relevant local
authorities.
All documentation and information pertaining to the
emergency is the property of the Carrier and shall be
held confidential by the Handling Company, unless
such documentation and information is specifically
required by applicable law or by governmental or
local authorities’ regulations.
The Carrier shall reimburse the Handling Company
for expenses and disbursements incurred in
rendering such assistance.
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1.7 Additional Services
As far as possible, the Handling Company will, upon
request, provide to the Carrier additional services
not set forth in the present Agreement. Such
services may be governed by special conditions to
be agreed between the Parties.
1.8 Other Locations
In case of occasional flights of the Carrier’s Aircraft
at locations which are not designated in the present
Agreement, where the Handling Company
maintains a ground handling organization, the
Handling Company shall, on request, make every
effort, subject to the means locally available, to
provide necessary services.
ARTICLE 2. FAIR PRACTICES
2.1 The Handling Company shall use its best efforts to
protect the Carrier’s confidential information and
make it available for the purposes of the Carrier
only.
2.2 Neither Party to this Agreement shall disclose any
information contained in Annex(es) B to outside
parties without the prior consent of the other Party,
unless such information is specifically required by
applicable law or by governmental or authorities’
regulations.
ARTICLE 3. SUBCONTRACTING OF SERVICES
3.1 The Handling Company is entitled to delegate any
of the agreed services to subcontractors with the
Carrier’s prior written consent. It is understood that,
in this case, the Handling Company shall be
responsible to the Carrier for the proper rendering
of such services as if they had been performed by
22
the Handling Company itself. Any subcontracting of
services and the provider(s) thereof, shall be
recorded in the Annex(es) B.
3.2 The Carrier shall not appoint any other person,
company or organization to provide the services
which the Handling Company has agreed to provide
by virtue of this Agreement, except in such special
SGHA 2018
cases as shall be agreed between the Parties.
3.3* The Carrier shall not perform self-handling on the
services which the Handling Company has agreed
to provide by virtue of this Agreement, except in
such special cases as shall be agreed between the
Parties.
ARTICLE 4. CARRIER’S REPRESENTATION
4.1 The Carrier may maintain at its own cost, its own
representative(s) at the location(s) designated in
the Annex(es) B. Such representative(s) and
representative(s) of the Carrier’s Head Office may
inspect the services provided to the Carrier by the
Handling Company pursuant to this Agreement,
advise and assist the Handling Company and render
to the Carrier’s clients such assistance as shall not
interfere with the provision of services by the
Handling Company.
4.2 The Carrier may, by prior written notice to the
Handling Company and at its own cost, engage an
organization (hereinafter referred to as ‘the
Supervisor’) to supervise the services of the
Handling Company at the location(s) designated in
Annex(es) B. Such notice shall contain a description
of the services to be supervised.
* New section in SGHA 2018 23

The Supervisor shall have the same authority as
defined above in Sub-Article 4.1 for the Carrier’s
own representative.
4.3 Such assistance, when performed by the Carrier’s
representative(s) and/or Supervisor(s) will be the
sole responsibility of the Carrier, unless requested
by the Handling Company.
ARTICLE 5. STANDARD OF WORK
5.1* The Carrier shall supply the Handling Company with
sufficient information and instructions to enable
the Handling Company to perform its handling
properly.
5.2 The Handling Company shall carry out all technical
and flight operations services as well as other
services having a safety aspect, for example, load
control, loading of aircraft and handling of
dangerous goods, in accordance with the Carrier’s
instructions, receipt of which must be confirmed in
writing or by electronic confirmation to the Carrier
5.3* In the case of absence of instructions by the Carrier,
the Handling Company shall apply its own standard
practices and procedures provided they follow the
applicable IATA industry developed standards, which
may include but not limited to:
(a) IATA Resolutions
Dangerous Goods Resolutions (DGR), CSC Resolution
618
Live Animal Regulations (LAR), CSC Resolution 620
Perishable Cargo Regulations (PCR), CSC Resolution
622
24 * New section in SGHA 2018

Temperature Control Regulations (TCR), CSC
Resolution 624
Passenger Services Conference Resolution Manual
(PSCRM)
(b) IATA Recommended Practices or other IATA
Standards
SGHA 2018
Framework for a postal agreement, CSC
Recommended Practice 1677
ULD Regulations (ULDR), CSC RP 1681
IATA Airport Handling Manual (AHM), PSC RP 1690a
IATA Ground Operational Manual (IGOM) PSC
RP1690b
ISAGO Standard Manual (GOSM)
IATA Fuel Quality Pool Control of Fuel Quality &
Fueling Safety Standards
IATA Guidance Material on Standard Into-Plane
Fueling Procedures
IATA Cargo Handling Manual (ICHM)
5.4* The Handling Company agrees to ensure that the
authorisation of specialised personnel performing
services for the Carrier is valid and current. If at any
time the Handling Company is unable to provide
authorised personnel as requested by the Carrier,
the Handling Company shall inform the Carrier
immediately.
5.5 The Handling Company agrees to take all possible
steps to ensure that, with regard to contracted
services, the Carrier’s Aircraft, crews, Passengers

and Loads receive treatment not less favorable than
that given by the Handling Company to other
carriers or its own comparable operation at the
same location.
5.6* The Handling Company shall ensure that a training
program is established for all personnel to perform
ground operations functions safely. As a minimum,
the Training Program shall include applicable
governing rules and regulations. Industry Standards
and Practices as listed in Sub-Article 5.3 should be
taken in account for reference. The Handling
Company agrees to ensure that the authorization of
specialized personnel performing services for the
Carrier is valid and current. If at any time the
Handling Company is unable to provide authorized
personnel as requested by the Carrier, the Handling
Company shall inform the Carrier immediately.
5.7* The Handler must report to the Carrier’s
Representative immediately all loss, damage or
security incidents, threatened or actual, to the
Carrier’s Aircraft, Crew, Passengers and Loads
noticed in the course of the handling or which in
any other way comes to the knowledge of the
Handler.
5.8 The Parties shall agree on the quality standards for
services provided, Such quality standards for a
specific location may form part of the applicable
Annex B. The Handling Company agrees to take all
possible steps to ensure that, with regard to
contracted services, the agreed upon quality
standards will be met.
5.9* The Carrier or a regulatory authority governing the
Carrier’s operations may, at its own cost, and with
reasonable prior notice, audit the designated
services in the applicable Annex(es) B. Such notice
shall contain a description of the area(s) to be
audited. The Handling Company shall cooperate
with the Carrier and will undertake any corrective
action(s) required.
If the Carrier participates in any of the IATA audit
pools, the Handling Company shall accept an audit
SGHA 2018
undertaken by another carrier if done under the
umbrella of the pool and for the benefit of the
entire pool. The auditing company or auditing
person shall be agreed by the Carrier and the
Handling Company.
5.10* The Handling Company shall manage and perform
oversight of its own activities and/or those
subcontracted as agreed within the scope of
services specified in Annex(es) B.
5.11* The Handling Company shall be able to
demonstrate a Safety Management System in use
in accordance with IATA AHM 610 and/or ICAO
Annex 19, local and international regulations, or
other governing rules.
5.12 The Handling Company shall promote awareness
and strive to achieve best practices in
Environmental and Social Responsibility.
5.13* The Handling Company should ensure that all
ground service equipment complies with the
AIRCRAFT DAMAGE PREVENTION REQUIREMENTS
Aircraft Damage recommendations as detailed in
Chapter 9 of the AHM.
5.14* The Handling Company shall ensure that all ground
service equipment is maintained in accordance with
the manufacturers’ requirements or to a higher
standard.
* New section in SGHA 2018
ARTICLE 6. REMUNERATION
6.1 In consideration of the Handling Company providing
the services, the Carrier agrees to pay to the Handling
Company the charges set out in the respective
Annex(es) B, within the terms specified. The Carrier
further agrees to pay the proper charges of the
Handling Company and to discharge all additional
expenditure incurred for providing the services
referred to in Sub-Articles 1.4, 1.6, 1.7 and 1.8.
6.2 The charges set out in Annex(es) B do not include:
− any charges, fees or taxes imposed or levied by
the Airport, Customs or other authorities against the
Carrier or the Handling Company in connection with
the provision of services herein by the Handling
Company or in connection with the Carrier’s flights.
− expenses incurred in connection with stopover
and transfer passengers and with the handling of
passengers for interrupted, delayed or cancelled
flights. Such charges, fees, taxes or other expenses
as outlined above shall be borne ultimately by the
Carrier.
ARTICLE 7. ACCOUNTING AND PAYMENT
7.1* The Handling Company shall invoice the Carrier
monthly using the IS-XML file format described in
AHM 070, unless otherwise agreed in Annex(es) B,
with the charges arising from the provision of the
handling services of Annex A as listed in Annex(es)
B at the rates of charges set out in Annex(es) B.
7.2 Payment shall be effected through the IATA Clearing
House unless otherwise agreed in Annex(es) B.
7.3* The Parties shall reach agreement on the payment
terms at each location which shall form part of the
applicable Annex(es) B. Should the Carrier fail to
make payment or dispute the invoice(s), within the
agreed terms, the Handling Company shall notify
the Carrier in writing of the failure to pay. In the
event that the Carrier fails to pay the amount due
within the agreed rectification period, as specified
in Annex(es) B, the Handling Company shall be
entitled to issue 7 calendar days’ notice of
SGHA 2018
suspension of services to the Carrier. The Handling
Company shall restore services to the Carrier within
24 hours of receipt of payment.
7.4* If the Carrier becomes insolvent, makes a general
assignment for the benefit of creditors, or commits
an act of bankruptcy, or if a petition in bankruptcy,
or for its reorganization, or the readjustment of its
indebtedness be filed by or against it, provided the
petition is found justified by the appropriate
authority, or if a receiver, trustee or liquidator of all,
or substantially all, of its property be appointed or
applied for, the Carrier has to provide prepayment
or cash payment with immediate effect to the
Handling Company.
ARTICLE 8. LIABILITY AND INDEMNITY
In this Article, all references to:
(a) “the Carrier” or “the Handling Company” shall
include their employees, servants, agents and
subcontractors;
(b) “act or omission” shall include negligence.
8.1 Except as stated in Sub-Articles 8.5 and 8.6, the
Carrier shall not make any claim against the
Handling Company and shall indemnify it (subject as
hereinafter provided) against any legal liability for
claims or suits, including costs and expenses
incidental thereto, in respect of:

(a) delay, injury or death of persons carried or to be
carried by the Carrier;
(b) injury or death of any employee of the Carrier;
(c) damage to or delay or loss of baggage, cargo or
mail carried or to be carried by the Carrier, and
(d) damage to or loss of property owned or operated
by, or on behalf of, the Carrier and any consequential
loss or damage; arising from an act or omission of
the Handling Company in the performance of this
Agreement unless done with intent to cause
damage, death, delay, injury or loss or recklessly and
with the knowledge that damage, death, delay, injury
or loss would probably result.
PROVIDED THAT all claims or suits arising hereunder
shall be dealt with by the Carrier; and
PROVIDED ALSO THAT the Handling Company shall
notify the Carrier of any claims or suits without
undue delay and shall furnish such assistance as the
Carrier may reasonably require.
PROVIDED ALSO THAT where any of the services
performed by the Handling Company hereunder
relate to the carriage by the Carrier of passengers,
baggage or cargo, then if the limitations of liability
imposed by the Warsaw Convention and/or the
Montreal Convention (1999) as applicable and as
amended from time to time would have applied if
any such act or omission had been committed by
the Carrier but are held by a Court not to be
applicable to such act or omission committed by the
Handling Company in performing this Agreement
then upon such decision of the Court the indemnity
of the Carrier to the Handling Company hereunder
shall be limited to an amount not exceeding the
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amount for which the Carrier would have been liable
if it had committed such act or omission.
8.2 The Carrier shall not make any claim against the
Handling Company in respect of damage, death,
delay, injury or loss to third parties caused by the
operation of the Carrier’s Aircraft arising from an act
or omission of the Handling Company in the
SGHA 2018
performance of this Agreement unless done with
intent to cause damage, death, delay, injury or loss
or recklessly and with knowledge that damage,
death, delay, injury or loss would probably result.
8.3 (a) Notwithstanding the provisions of Sub-Article 8.1,
in the case of claims arising out of surface
transportation which is provided on behalf of the
Carrier and is part of the operation of loading/
embarking or unloading/disembarking and/or is
covered by the Carrier’s Contract of Carriage the
indemnity shall not exceed the limits specified in the
said Contract of Carriage.
(b) In the case of claims arising out of surface
transportation which is not provided on behalf of the
Carrier and/or is not part of the operation of loading/
embarking or unloading/disembarking and/or is not
waiver and indemnity herein contained shall not
apply.
8.4 The Handling Company shall not make any claim
against the Carrier and shall indemnify it (subject as
hereinafter provided) against any legal liability for
claims or suits, including costs and expenses
(a) injury to or death of any employees of the
Handling Company; and
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damage to or loss of property owned or operated by,
or on behalf of, the Handling Company and any
consequential loss or damage;
arising from an act or omission of the Carrier in the
8.5 Notwithstanding Sub-Article 8.1(d), the Handling
Company shall indemnify the Carrier against any
physical loss of or damage to the Carrier’s Aircraft
caused by the Handling Company’s negligent act or
omission PROVIDED ALWAYS THAT the Handling
Company’s liability shall be limited to any such loss
of or damage to the Carrier’s Aircraft in an amount
not exceeding the level of deductible under the
Carrier’s Hull All Risk Policy which shall not, in any
event, exceed USD 1,500,000 except that loss or
damage in respect of any incident below USD 3,000
shall not be indemnified.
For the avoidance of doubt, save as expressly stated,
this Sub-Article 8.5 does not affect or prejudice the
generality of the provisions of Sub-Article 8.1
including the principle that the Carrier shall not
make any claim against the Handling Company and
shall indemnify it against any liability in respect of
any and all consequential loss or damage howsoever
arising.
8.6* Furthermore, notwithstanding Sub-Article 8.1.(c), the
Handling Company shall indemnify the Carrier
against direct loss of or damage to cargo carried or
to be carried by the Carrier (excluding Mail) caused
by the negligent act or omission by or on behalf of

the Handling Company in the provision of the
services and/or the supply of goods under this
Agreement PROVIDED ALWAYS THAT the Handling
Company’s liability shall be limited to as set out in
article 22.3 of the Montreal Convention 1999 or any
amendment to that Convention in force at the time
of the loss or damage or to the actual compensation
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paid out by the Carrier, whichever is less. In any
event, the total amount of the Handling Company’s
liability under this Sub-Article 8.6 shall not exceed
USD 1,000,000, except that loss or damage in
respect of any claim below USD 500 shall not be
indemnified. Carrier shall promptly notify the
Handling Company of any claim for indemnity under
this Sub-Article 8.6 following actual knowledge of
such indemnity claim, provided however that the
failure to give such notice shall not relieve the
Handling Company of its obligations hereunder
except to the extent that Handling Company is
materially prejudiced by such failure. Any such claim
for indemnity shall be submitted within two (2)
years of the expiration of the time limit set out in
Article 31.2 of the Montreal Convention 1999. For
the avoidance of doubt, the liability of the Handling
Company shall never exceed the liability of the
Carrier.
ARTICLE 9. ARBITRATION
In the event of any dispute or claim concerning the scope,
meaning, construction or effect of this Agreement, the
parties shall make all reasonable efforts to resolve disputes
amongst themselves. Failing mutual resolution of the
dispute, the parties may elect to resolve the dispute through
arbitration (either by a single arbitrator or a panel of
arbitrators). In the event that the parties fail to agree to an
33
arbitration process, the dispute shall be settled in
accordance with the laws of the state or jurisdiction set out
in Annex(es) B, by the courts set out in Annex(es) B without
regard to principles of conflict of laws.
ARTICLE 10. STAMP DUTIES, REGISTRATION FEES
10.1 All stamp duties and registration fees in connection
with this Agreement, which may be prescribed
under the national law of either Party to this
Agreement, are payable by that Party.
with this Agreement, which may be prescribed under
the national law of the location(s), as mentioned in
the Annex(es) B and not being a location situated in
the country of either Party to this Agreement will be
shared equally between the Parties.
ARTICLE 11. DURATION, MODIFICATION AND TERMINATION
11.1 This Agreement shall be effective from the date
specified in the respective Annex(es) B. It shall
supersede any previous arrangements between the
Parties governing the provision of services at
locations for which there are valid Annex(es) B to
this Agreement.
11.2 Modification of, or additions to this Agreement shall
be recorded in Annex(es) B.
11.3 Any notice referred to under this Article 11 given by
one Party under this Agreement shall be deemed
properly given if sent by registered letter, or by other
means where proof of receipt or acknowledgement is
obtained, to the respective office of the other Party
as recorded in the Annex(es) B. In the case of a
registered letter notice shall be considered to be
served on the date of receipt.
34
11.4 This Main Agreement shall continue in force until
terminated by either Party giving sixty days prior
notice to the other Party.
11.5 Termination by either Party of any Annex(es) B to
this Agreement of all or any part of the services
provided at a specific location requires sixty days
prior notice to the other Party. In the event of part
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termination of services, consideration shall be given
to an adjustment of charges.
11.6 Any Annex(es) B to this Agreement exceeding a
defined period of validity, shall continue in effect
until terminated by either party providing sixty days
prior notice to the other Party.
11.7 In the event of either Parties permit(s) or other
authorization(s) to operate in the agreed location(s),
wholly or in part, being revoked, cancelled, or
suspended, that Party shall notify the other Party
without delay. Thereafter either Party may terminate
the Agreement or the relevant Annex(es) B at the
effective date of such revocation, cancellation or
suspension by giving to the other Party notice within
twenty-four hours after such event.
11.8* Either Party may terminate this Agreement and its
Annexes at any time with immediate effect if the
other Party becomes insolvent, makes a general
assignment for the benefit of creditors, or commits
an act of bankruptcy or if a petition in bankruptcy or
for its reorganization or the readjustment of its
indebtedness be filed by or against it, provided the
petition is found justified by the appropriate
authority, or if a receiver, trustee or liquidator of all
or substantially all of its property be appointed or
applied for.

11.9 Both Parties shall be exempt from obligation if
prompt notification is given by either Party in respect
of any failure to perform its obligations under this
Agreement arising from any of the following causes:
− labour disputes involving complete or partial
stoppage of work or delay in the performance of
work;
− force majeure or any other cause beyond the
control of either Party.
11.10 In the event of the Agreement or part thereof being
terminated by notice or otherwise, such termination
shall be without prejudice to the accrued rights and
liabilities of either Party prior to termination.
11.11* The Handling Company shall have the right at any
time to vary the charges set out in the Annex(es) B
provided, however, that the Handling Company has
given notice in writing to the Carrier not less than
sixty days prior to the revised charges becoming
effective; the first thirty days being a consultation
period. The notice shall specify the revised charges,
which the Handling Company proposes to introduce,
together with the date on which they are to be
brought into effect.
11.12 Notwithstanding Sub-Article 11.11, when changes
occur in the schedule, and/or frequencies and/or
types of aircraft, other than those set out in
Annex(es) B, which affect the handling costs, either
Party shall have the right to request an adjustment
to the handling charges as from the date of the
change provided that the Party informs the other
Party within thirty days of the change.
11.13 Notwithstanding Sub-Article 11.11, when changes
occur in the mandatory minimum wage enforced by

the state or local government, which affect the
handling costs, either Party shall have the right to
request an adjustment to the handling charges as
from the date of the change provided that the Party
informs the other Party without delay.
ARTICLE 12. AUTHORIZATION TO CONTRACT
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Each party warrants that it has the right to enter into this
Agreement and that execution of this Agreement has been
signed by authorized representative(s) of each party.
Signed the Signed the
at at
for and on behalf of for and on behalf of
by by
37
TABLE OF CONTENTS
IATA STANDARD GROUND HANDLING AGREEMENT

STANDARD GROUND HANDLING AGREEMENT
Annex A—Ground Handling Services
SECTION 1. MANAGEMENT FUNCTIONS
1.1 Representation
1.2 Administrative Functions
1.3 Supervision and/or Coordination
1.4 Station Management
SECTION 2. PASSENGER SERVICES
2.1 General
2.2 Departure
2.3 Arrival
2.4 Inter-modal Transportation by Rail, Road or Sea
SECTION 3. RAMP SERVICES
3.1 Baggage Handling
3.2 Marshalling
3.3 Parking
3.4 Ancillary Items
3.5 Ramp to Flight Deck Communication
3.6 Loading and Unloading
3.7 Safety Measures
3.8 Moving of Aircraft
3.9 Exterior Cleaning
3.10 Interior Cleaning
3.11 Toilet Service
38
3.12 Water Service
3.13 Cabin Equipment
3.14 Storage of Cabin Material
3.15 Catering Ramp Handling
3.16 De-Icing/Anti-Icing Services and Snow/
Ice Removal
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SECTION 4. LOAD CONTROL AND FLIGHT OPERATIONS
4.1 Load Control
4.2 Communications
4.3 Flight Operations
4.4 Crew Administration
SECTION 5. CARGO AND MAIL SERVICES
5.1 Cargo and Mail Handling—General
5.2 Customs Control
5.3 Documentation and Information Handling
5.4 Physical Handling Outbound/Inbound
5.5 Transfer/Transit Cargo
5.6 Post Office Mail
5.7 Irregularities Handling
SECTION 6. SUPPORT SERVICES
6.1 Accommodation
6.2 Automation/Computer Systems
6.3 Unit Load Device (ULD) Control
6.4 Fuel Farm (Depot)
6.5 Ramp Fuelling/Defuelling Operations
6.6 Surface Transport
6.7 Catering Services—Liaison and Administration
39
SECTION 7. SECURITY
7.1 Passenger and Baggage Screening and
Reconciliation
7.2 Cargo and Post Office Mail
7.3 Catering
7.4 Ramp
7.5 Additional Security Services
SECTION 8. AIRCRAFT MAINTENANCE
8.1 Routine Services
8.2 Replenishing of Oils and Fluids
8.3 Non-routine Services
8.4 Material Handling
8.5 Parking and Hangar Space
40
IATA STANDARD GROUND HANDLING
AGREEMENT
Annex A—Ground Handling Services
to the Standard Ground Handling Agreement
effective from:
SGHA 2018
between:
Company’, as the case may be,
and:
Carrier’, as the case may be.
This Annex A
is valid from:
and replaces:
SECTION 1. MANAGEMENT FUNCTIONS
1.1 Representation
1.1.1
(a) Provide
(b) Arrange for
1. guarantee
2. bond
to facilitate the Carrier’s activities.
1.1.2 Liaise with local authorities.
1.1.3 Indicate that the Handling Company is acting as
handling agent for the Carrier.
1.1.4 Inform all interested Parties concerning schedules
of the Carrier’s aircraft.
41
1.2.1 Establish and maintain local procedures.
1.2.2 Take action on communications addressed to the
Carrier.
1.2.3 Prepare, forward, file and retain for a period specified
in the Annex B, messages/reports/statistics/
documents and perform other administrative duties
in the following areas.
(a) station administration
(b) passenger services
(c) ramp services
(d) load control
(e) flight operations
(f) cargo services
(g) mail services
(h) support services
(i) security
( j) aircraft maintenance
(k) other, as specified in Annex B
1.2.4 Maintain the Carrier’s manuals, circulars, and other
operational documents connected with the
performance of the services.
1.2.5
(a) Check
(b) Sign
(c) Forward
on behalf of the Carrier items including, but not
limited to, invoices, supply orders, handling charge
notes, work orders
42
1.2.6 Effect payment, on behalf of the Carrier, including but
not limited to:
(a) airport, customs, police and other charges relating
to the services performed.
(b) out-of-pocket expenses, accommodation,
transport.
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1.3 Supervision and/or Co-ordination
1.3.1
(a) Supervise
(b) Co-ordinate
services contracted by the Carrier with third party(ies)
1.3.2 Provide Turnaround coordinator (TRC)
1.3.3 Ensure that the third party(ies) is(are) informed about
operational data and Carrier’s requirements in a
timely manner.
1.3.4 Liaise with the Carrier’s designated representative
1.3.5 Verify availability and preparedness of personnel,
equipment, Loads, documentation of third party(ies).
1.3.6 Meet aircraft upon arrival and liaise with crew.
1.3.7 Decide on non-routine matters.
1.3.8 Verify dispatch of operational messages.
1.3.9 Note irregularities and inform the Carrier.
1.4.1 Provide representative on behalf of the Carrier to act
(a) exclusively
(b) non-exclusively
1.4.2 The Handling Company is authorized to represent the
Carrier’s interest with regard to resolving
governmental and local authorities matters
43
1.4.3 Attend local airport meetings on behalf of the Carrier
(a) Report to the Carrier results/contents of the
meetings
(b) Act, vote and commit on behalf of the Carrier
1.4.4* The Handling Company will be authorized to
(a) solicit
(b) negotiate
(c) commit
services on behalf of the Carrier, with the
expenditure/commitment limit to be specified in
Annex B, at the following locations
1. airport lounges
2. baggage delivery services
3. janitorial
4. newspapers delivery
5. laundry services
6. porters
7. other
1.4.5 Negotiate and secure slot(s) and airport facilities, as
available, on behalf of the Carrier
1.4.6*
(a) Prepare
(b) Request
(c) Obtain
the Carrier’s
1. Landing;
2. Overflying;
3. Other, as specified in Annex B

Permission, at the Airport location(s), as defined in
Annex B for
(i) Seasonal/Scheduled flights;
(ii) AD HOC flights
1.4.7 Perform and report quality/performance
measurements
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1.4.8 Handle the contents of Carrier’s company mail
pouches
1.4.9* Provide a Complaints Resolution Officer (CRO),
authorized to act on behalf of the Carrier.
2.1 General
2.1.1 Inform passengers and/or public about time of arrival
and/or departure of Carrier’s aircraft and surface
transport.
2.1.2 Make arrangements for, transfer and transit
passengers and their baggage and inform them about
services available at the airport.
2.1.3 When requested by the Carrier,
(a) Provide
(b) Arrange for
special equipment, facilities and specially trained
personnel, for assistance to
1. unaccompanied minors.
2. persons with reduced mobility (PRMs)
3. VIPs.
4. transit without visa passengers (TWOVs).
5. deportees.
6. special medical transport
7. other, as specified in Annex B.
2.1.4
(a) Provide
(b) Arrange for
passenger assistance when flights are interrupted,
delayed or cancelled. Such assistance shall include:
1. meal vouchers
2. rebooking
3. transportation
4. hotel accommodation
5. personnel
2.1.5 Arrange storage of baggage in the bonded store
2.1.6
(a) Notify the Carrier of complaints and claims made
by the Carrier’s passengers.
(b) Process such claims, as specified in Annex B.
2.1.7 Report to the Carrier any irregularities discovered in
passenger and baggage handling.
2.1.8
(a) Provide
(b) Arrange for
1. check-in counter(s)
2. service counter(s)
3. transfer counter(s)
4. lounge facilities
5. set up of Carrier specific items, such as but not
limited to carpets, mobile signage, queuing control
stanchions
6. other facilities, as specified in Annex B
46
2.1.9 Perform the following ticketing/sales functions
(a) reservations
(b) issuance of transportation documents
(c) ancillary services
(d) e-ticketing
(e) other, as specified in Annex B
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2.2 Departure
2.2.1 Perform pre-flight editing
2.2.2 Check and ensure that tickets are valid for the
flight(s). (The check shall not include the fare). At the
following locations:
(a) check-in area
(b) lounge
(c) transfer counter
(d) gate
(e) off-airport
(f) other, as specified in Annex B
2.2.3*
(a) Check travel documents for the flight(s) concerned
within the booking. Handling Company shall be liable
for Immigration fines in the following cases:
1. Expired Passports/Visas or Passports/Visas without
the minimum required validity at the day of entry
2. Non-existence of Visa/Necessary Travel Document
required by destination or transit station(s).
(Excluding passports damaged or missing at point of
transit or entry)
In the event that the Handling Company does not
have access to information that verifies visa validities
and entry conditions for the passenger’s final
destination and transit point(s), the Handling
Company will not have liability.
The Handling Company shall not be liable for
immigration fines in the event of non-bona fide travel
documents or other events, which are outside of their
control. In the event an immigration fine is
announced or raised against the Carrier, the Carrier
will make available to the Handling Company all
supporting documents to investigate the matter.
(b) Enter passenger and/or travel document
information into Carrier’s and/or government system
at the following locations:
1. check-in area
2. lounge
3. transfer counter
4. gate
5. off airport
6. other, as specified in Annex B
2.2.4
(a) Weigh and/or measure checked and/or cabin
baggage,
(b) Record baggage figures
for
1. initial flight
2. subsequent flight(s)
(i) check-in area
(ii) lounge
(iii) transfer counter
48
(iv) gate
(v) off-airport
(vi) other, as specified in Annex B
2.2.5 Excess baggage
(a) Determine excess baggage
(b) Issue excess baggage ticket
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(c) Collect excess baggage charges
(d) Detach applicable excess baggage coupons
1. check-in area
2. lounge
3. transfer counter
4. gate
5. off-airport
2.2.6 Tag
(a) checked baggage
(b) cabin baggage
for
1. initial flight
(i) check-in area
(ii) lounge
(iv) gate
(v) off-airport
49
(vi) other, as specified in Annex B
2.2.7 Effect conveyance of checked baggage to the
baggage sorting area
(a) check-in area
(b) lounge
(d) gate
2.2.8 Effect conveyance of Out of Gauge (OOG) checked
baggage to the baggage sorting area
(a) check-in area
(b) lounge
(d) gate
2.2.9 Collect airport and/or any other service charges from
departing passengers
(a) check-in area
(b) lounge
(d) gate
2.2.10
(a) Carry out the Carrier’s seat allocation or selection
system
50
(b) Issue boarding pass(es)
(c) Detach applicable flight coupons
for
1. initial flight
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(i) check-in area
(ii) lounge
(iv) gate
(v) off airport
vi) other, as specified in Annex B
2.2.11 Handle
(a) Denied Boarding process
(b) Denied Boarding Compensation
1. check-in area
2. lounge
3. transfer counter
4. gate
2.2.12 Direct passengers
(a) through controls to departure gate
(b) to connecting transport to the airport, in case of
off airport services.
2.2.13 Handle upgrade/downgrade functions at the
following locations:
(a) check-in area
51
(b) lounge
(d) gate
2.2.14 Handle standby list at the following locations:
(a) check-in area
(b) lounge
(d) gate
2.2.15 At the gate perform
(a) verification of cabin baggage
(b) boarding process
(c) reconciliation of passenger numbers with aircraft
documents prior to departure
(d) other gate functions, as specified in Annex B
2.2.16
(a) Collect
(b) Reconcile
(c) Handle and forward to Carrier
transportation documents (flight coupons, or other
flight related documents) uplifted from departing
passengers
2.2.17 Perform post-flight editing
2.3 Arrival
2.3.1
(a) Perform
(b) Arrange for
opening/closing aircraft passenger doors
52
2.3.2 Direct passengers
(a) from aircraft through controls
(b) arriving from the airport, in case of off airport
services.
2.3.3
(a) Provide
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(b) Arrange for
1. Transfer counter
2. Connection services
3. Baggage recheck
2.3.4* Handle lost, found and damaged property matters.
(a) Provide
(b) Arrange for
1. acceptance of baggage irregularity reports
2. entering of data into baggage tracing system
3. maintaining and monitoring baggage tracing
system files for period specified in Annex B
4. making payments for incidental expenses
5. delivery of delayed baggage to passengers
6. handling of communications with passengers
7. repair or replacement of damaged baggage
8. handling of baggage in between locations as
specified in Annex B
2.4.1 Carry out passenger and baggage handling as
described in Sub-Sections 2.1, 2.2 and 2.3, as
stipulated in Annex B, substituting “rail, road or sea
transportation” for “aircraft”, and “flight(s)”, and
“terminal” for “airport”.
2.4.2 Direct departing passengers to connecting transport.
2.4.3 Load baggage on connecting transport, as directed by
the rail, road or sea transport operator.
2.4.4 Handle arriving passengers and baggage from the
rail, road or sea transport operator.
2.4.5 Direct arriving passengers through controls to the
Carrier’s flight departure services.
2.4.6 Offload baggage from connecting transport, as
directed by the rail, road or sea transport operator
and transfer it to the Carrier’s airport services.
3.1.1 Handle baggage in
(a) baggage sorting area.
(b) other location(s), as specified in Annex B
3.1.2* Segregate baggage as specified in Annex B
3.1.3* Priority Baggage
(a) Provide
(b) Arrange for
1. Sortation of priority baggage
2. Load priority baggage in accordance with Carrier’s
instructions
3. Prioritise delivery of priority baggage to claim area
3.1.4 Prepare for delivery onto flights
(a) bulk baggage
(b) ULDs
(c) baggage accepted at a location as specified in
Annex B
3.1.5 Establish the number and/or weight of
(a) bulk baggage
(b) built—up ULDs
and provide the load control unit with the
information
3.1.6 Offload
(a) bulk baggage
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(b) ULDs.
3.1.7 Deliver to claim area
(a) baggage
(b) Out of Gauge (OGG)
3.1.8 Transfer baggage
(a) Provide
(b) Arrange for
1. Sortation of transfer baggage.
2. Storage of transfer baggage prior to dispatch
(storage time limits to be specified in Annex B).
3. Transport of transfer baggage to the sorting area of
the receiving carrier.
3.1.9 Handle crew baggage.
3.1.10* Baggage Tracking
(a) Provide
(b) Arrange for
(c) Operate
system to provide:
1. Evidence of acquisition;
2. Evidence of delivery;
3. Inventory of bags, upon departure of flight;
4. Data exchange (e.g. with other airlines)

3.2 Marshalling
3.2.1
(a) Provide
(b) Arrange for
marshalling at arrival and/or departure.
3.2.2 Operate automated guidance systems
3.3 Parking
3.3.1
(a) Provide
(b) Position and/or remove wheelchocks.
3.3.2
(a) Provide
(b) Position and/or remove
1. landing gear locks.
2. engine blanking covers.
3. pitot covers.
4. surface control locks.
5. tailstands and/or aircraft tethering.
6. safety cones.
7. other items, as specified in Annex B.
3.4 Ancillary Items
3.4.1
(a) Provide
(b) Arrange for
(c) Operate
1. ground power unit
2. fixed ground power
3. cooling unit
56
4. heating unit
5. air start unit
3.5.1 Provide headsets.
3.5.2 Perform ramp to flight deck communication
(a) during push-back.
SGHA 2018
(b) during tow-in.
(c) during engine starting.
(d) for other purposes.
3.6.1
(a) Provide
(b) Arrange for
(c) Operate
1. passenger steps.
2. flight deck steps.
3. loading bridges
3.6.2
(a) Provide
(b) Arrange for
1. passenger
2. crew
transport between aircraft and airport terminal(s).
3.6.3
(a) Provide
(b) Arrange for
(c) Operate
equipment for loading and/or unloading.
57
3.6.4
(a) Provide
(b) Arrange for
delivery and pick-up of
1. Baggage
2. Mobility devices
at aircraft doors or other agreed points
3.6.5
(a) Provide
(b) Arrange for
assembly and transport of
1. Baggage
2. General cargo
3. Special shipments
4. Mail
5. Documents
6. Company mail
between agreed points on the airport
3.6.6*
(a) Unload aircraft, returning lashing materials to the
Carrier.
(b) Segregate Loads at the aircraft
(c) Load and secure Loads in the aircraft
(d) Redistribute Loads in aircraft.
(e) Operate in-plane loading system.
(f) Report final load distribution to the Load Control
unit.

3.6.7 Open, close and secure aircraft hold doors.
(a) aircraft lower deck
(b) aircraft main deck
3.6.8
(a) Provide
(b) Arrange for
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ballast
3.6.9
(a) Provide
(b) Arrange for
safeguarding of all Loads requiring special handling
during
1. loading/unloading
2. transport between aircraft and designated point on
the airport
3.7 Safety Measures
3.7.1*
(a) Provide
1. portable fire extinguisher on motorized/self-
propelled ramp equipment
2. ramp fire extinguisher
(b) Arrange for
1. attendance of airport fire services at aircraft
2. ramp fire extinguisher
3.7.2 Perform visual external safety/ground damage
inspection of
(a) doors and panels and immediate surroundings
(b) other inspection items, as specified in Annex B

1. immediately upon arrival
2. immediately prior departure
and communicate the results to flight crew or
Carrier’s representative
3.7.3 Check that all doors and access panels are properly
closed and locked.
3.8.1
(a) Provide
(b) Arrange for
1. tow-in and/or push-back of aircraft
2. towing of aircraft between other points
3. cockpit brake operator in connection with towing
4. wing-walker(s)
3.8.2
(a) Towbar to be provided by the Carrier.
(b) Towbar to be provided by the Handling Company
(c) Store and maintain towbar(s) provided by the
Carrier
3.8.3*
(a) Provide
(b) Install
(c) Remove
aircraft steering bypass pin.
3.9.1 Perform cleaning in accordance with Carriers written
instructions of

(a) flight deck windows
(b) cabin windows
(c) aircraft integral steps
(d) slats and leading edges
(e) wings
1. upper surface
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2. lower surface
(f) flaps (extended)
1. upper surface
2. lower surface
(g) ailerons
1. upper surface
2. lower surface
(h) engine nacelles and pylons
(i) fuselage
1. upper surface
2. lower surface
( j) horizontal stabiliser
(k) vertical stabiliser
(l) landing gear
(m) wheel well
3.10.1 Clean
(a) flight deck, if specified, under the control of a
person authorized by the Carrier
(b) passenger and crew compartments (other than
flight deck)
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1. empty ash trays.
2. dispose of litter.
3. clear waste from overhead stowage
4. wipe tables
5. seats, seat back pockets and passenger service
units
6. floors
7. empty refuse bins
8. surfaces in pantries, galleys (sinks, working
surfaces, ovens and surrounds) and toilets (wash
basins, bowls, seats, mirrors and surrounds)
9. remove, as necessary, any contamination caused
by airsickness, spilled food or drink and offensive
stains
10. telephones, screens and other equipment
11. inside windows.
3.10.2 Remove and dispose of
(a) litter/waste
(b) food and food-related material (galley waste)
3.10.3 Perform cabin dressing
(a) blankets/duvets (fold/place in designated
locations)
(b) arrange seat belts
(c) make up berths including crew
(d) replace head rests
(e) replace pillow covers
(f) restock toilet items
(g) replace/restock seat back pocket items
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(h) other cabin items, as specified in Annex B
1. Materials provided by the Carrier
2. Materials provided by the Handling Company
3.10.4
(a) Disinfect
(b) Deodorize
SGHA 2018
aircraft with
1. materials provided by Carrier
2. materials provided by Handling Company
3.10.5
(a) Provide
(b) Arrange for
laundering of
1. cabin items (blankets/duvets/pillow cases)
2. linen
3.10.6 Clean
(a) cargo compartments
(b) ULDs
3.11 Toilet Service
3.11.1
(a) Provide
(b) Arrange for
1. servicing (empty, clean, flush and replenish fluids).
2. trituruator/disposal service
3.12 Water Service
3.12.1
(a) Provide
(b) Arrange for
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1. draining tanks.
2. replenish tanks (water standard as specified in
Annex B)
3. water quality tests.
3.13.1 Rearrange cabin by
(a) removing
(b) installing
(c) repositioning
cabin equipment, for example, seats and cabin
divider(s)
3.14.1
(a) Provide
(b) Arrange for
storage space for the Carrier’s cabin material.
3.14.2 Take inventory.
3.14.3
(a) Provide
(b) Arrange for
replenishment of stocks.
3.15.1 Unload/load and stow catering supplies from/on
aircraft.
3.15.2 Transfer catering supplies on aircraft.
(a) between lower holds and galleys and vice versa
(b) between galleys
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3.15.3 Transport catering supplies between aircraft and
designated points.
3.16 De-icing/Anti-icing Services and Snow/Ice
Removal
3.16.1* Remove contamination such as snow, slush, ice, frost,
rime or similar from aircraft without using de-icing/
anti-icing fluid.
SGHA 2018
3.16.2* Perform “Contamination Check” and inform flight
crew or Carrier’s representative of results.
3.16.3* If required, perform aircraft type specific checks (e.g.
clear ice check, clean wing check, etc.).
3.16.4
(a) Provide
(b) Arrange for
anti-icing/de-icing equipment.
3.16.5 Provide de-icing/anti-icing fluids
3.16.6* Remove contamination from aircraft using de-icing
fluid. The de-icing fluid to receive concentration and
appearance inspection prior to use.
3.16.7* Apply anti-icing fluid to aircraft. The anti-icing fluid
to receive concentration and appearance inspection
prior to use.
3.16.8 Supervise performance of de-icing/anti-icing
operations.
3.16.9* Perform the post de-icing/anti-icing check, any
aircraft type specific checks, if required, and submit
the anti-icing code to the flight crew.
3.16.10 Complete documentation as agreed.

4.1 Load Control
4.1.1 Deliver load control related documents between
aircraft and airport buildings and vice versa.
4.1.2
(a) Process
(b) Sign
documents and information, including but not limited
to, loading instructions, load and trim sheets,
Captain’s load information and manifests where:
1. Load Control is performed by the Handling
Company
2. Handling Company is performing inputs/updates
when Load Control is performed by the Carrier or
third party
4.2 Communications
4.2.1 Inform all interested Parties concerning movements
4.2.2
(a) Compile, receive, process and send all messages
in connection with the services performed by the
Handling Company. The Handling Company is
authorized to use Carrier’s originator code or double
signature procedure
(b) Inform the Carrier’s representative of the contents
of such messages
4.2.3
(a) Provide
(b) Operate
means of communication between the ground
station and the Carrier’s aircraft.
66
4.3.1 Inform the Carrier of any known project affecting the
operational services and facilities made available to
its aircraft in the areas of responsibility as specified
in Annex B.
4.3.2
SGHA 2018
(a) Provide
(b) Arrange for
meteorological documentation and aeronautical
information
1. at the airport location(s), as defined in Annex B
2. at different airport location(s)
4.3.3
(a) Provide
(b) Arrange for
delivery of flight operations related documentation to
the aircraft and obtain signature of the pilot-in-
command, where applicable
4.3.4 Analyze the operational conditions and
(a) prepare
(b) request
(c) sign
(d) make available
the operational flight plan according to the
instructions and data provided by the Carrier
3. en-route
67
4.3.5
(a) Prepare
(b) Request
(c) Sign
(d) File
the Air Traffic Services (“ATS”) Flight Plan.
4.3.6
(a) Request
(b) Manage
the Carrier’s slot time allocation with the ATS
4.3.7 Provide the crew with a briefing
4.3.8
(a) Prepare
(b) Sign
(c) Deliver
1. the fuel order
2. the fuel distribution form
4.3.9 Provide ground handling party(ies) with weight and
fuel data
4.3.10 Obtain a debriefing from incoming crews, distributing
reports or completed forms to offices concerned.
4.4.1 Distribute crew schedule information provided by the
Carrier to all parties concerned.
68
4.4.2 Arrange hotel accommodation for crew layover
(a) scheduled
(b) non-scheduled
4.4.3
(a) Provide
(b) Arrange for
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crew transportation to/from off airport locations
4.4.4 Direct crew through airport facilities
4.4.5 Liaise with
(a) crew layover hotel(s)
(b) crew transportation company
on crew call and pick-up timings
4.4.6
(a) Prepare crew allowance forms.
(b) Pay crew allowances.
4.4.7 Inform the Carrier’s representative of any crew
indisposition or potential absence.
5.1.1
(a) Provide
(b) Arrange for
1. warehouse and storage facility(ies)
2. warehouse handling equipment
3. warehouse handling services
for
(i) general cargo
(ii) special shipments
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(iii) specialized cargo products
(iv) post office mail
(v) diplomatic mail
(vi) diplomatic cargo
(vii) company cargo/material
5.1.2
(a) Issue
(b) Obtain
(c) Make available to Carrier
Receipt upon delivery of cargo
5.1.3 Take action to
(a) prevent theft or damage to the Carrier’s cargo and
mail in custody of the Handling Company
(b) prevent theft or unauthorized use of, or damage
to the Carrier’s pallets, containers, nets, straps, tie-
down rings and other material in the custody of the
Handling Company. Notify the Carrier immediately of
any damage to or loss of such items.
5.2 Customs Control
5.2.1
(a) Prepare Customs documentation
(b) Obtain Customs clearance
(c) Place cargo under Customs control
(d) Present to Customs cargo for physical
examination
for
1. inbound cargo
2. outbound cargo
3. transfer cargo
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5.3 Documentation and Information Handling
5.3.1**
(a) Prepare air waybill or shipment record.
(b) Check all documentation to ensure shipment may
be carried. The check shall not include the rates
charged.
SGHA 2018
(c) Check security status for the shipment(s)
concerned and take action as per Carrier’s
instructions.
(d) Obtain capacity/booking information for the
Carrier’s flights.
(e) Split airwaybill. Forward copies of manifests and
airwaybills or shipment record to the Carrier.
(f) Prepare cargo manifest(s).
(g) Provide the load control unit with special load
notification.
(h) Return copy of airwaybill or shipment record to
shipper, endorsed with flight details.
(i) Check and/or enter data into Carrier’s and/or
government/customs system, as specified in Annex B
( j) Receive and process EDI messages (FWB/FHL and
e-CSD) received from Carrier or other parties.
(k) Upon request from the Carrier print air waybill
copies in plain paper copy or IATA Resolution 600a
format.
(l) Provide and transmit EDI messages in accordance
with the standards of the Master Operating Plan.
(m) Inform airline or shipper about shipment status
via FSU message in accordance with the Master
Operating Plan.

5.3.2
(a) Notify consignee or agent of arrival of shipments
(b) Make cargo documents available to consignee or
agent.
5.3.3
(a) Provide
(b) Arrange for
1. collection of “Charges Collect” as shown on the air
waybill or shipment record
2. collection of other charges and fees as shown on
the air waybill or shipment record
3. credit to consignees or agents
5.3.4
(a) Provide
(b) Arrange for
delivery of Cargo/Mail related documentation from/to
agreed points and the aircraft
5.3.5* Prepare additional documentation required for
Dangerous Goods Transportation by road and/or
maritime.
5.4.1* Accept cargo, ensuring that
(a) machine-readable cargo labels are affixed and
processed
(b) manual labels are affixed and processed
(c) shipments are “ready for carriage” in accordance
with IATA Resolution 833
(d) the weight and volume and number of pieces of
the shipments are checked
(e) the regulations for the carriage of special cargo,
particularly the IATA Dangerous Goods Regulations
(DGR), IATA Live Animals Regulations (LAR), IATA
Perishable Cargo Regulations (PCR), and others have
been complied with.
5.4.2 Tally and assemble cargo for dispatch
5.4.3 Prepare
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(a) Bulk cargo
(b) ULDs
using
1. build up materials provided by Carrier
2. build up materials provided by Handling Company
and establish
(i) gross weight
(ii) volume
(iii) ULD contour
information
5.4.4 Perform acceptance check on pre-built ULDs and
establish, if accepted
(a) gross weight
(b) volume
(c) ULD contour
information.
5.4.5
(a) Load outbound cargo on vehicles
(b) Assemble cargo for delivery to the aircraft.
5.4.6
(a) Offload bulk cargo from vehicles
73
(b) Break down ULDs
(c) Check incoming cargo against air waybills or
shipment record and manifests
(d) Release cargo to the consignee or agent
5.4.7 Truck service loading/off-loading
(a) Check seals are intact on inbound trucks
(b) Offload truck prior to acceptance into warehouse
(c) Load truck after formal release from warehouse
(d) Place seals
Truck operated by/or on behalf of the Carrier
5.5.1 Identify transfer/transit cargo.
5.5.2 Prepare transfer manifests for cargo to be
transported by another carrier.
5.5.3
(a) Provide
(b) Arrange for
transport to the receiving carrier’s warehouse
1. on airport,
2. off airport
5.5.4 Accept/prepare
(a) transfer cargo
(b) transit cargo
for onward carriage.
5.6.1 Check
(a) incoming
(b) outgoing
74
mail against Post Office mail documents.
5.6.2 In case of missing documentation, issue substitutes
5.6.3 Transport mail from
(a) cargo warehouse to postal facility
(b) postal facility to cargo warehouse
1. on airport
SGHA 2018
2. off airport
together with documents, against receipt from postal
authorities.
5.6.4 Handle and check transfer mail against
accompanying mail documents.
5.6.5 Prepare
(a) Bulk mail
(b) ULDs
and establish
1. gross weight
2. volume
3. ULD contour
information
5.6.6 Distribute incoming and/or outgoing post office mail
documents
5.7* Irregularities Handling
5.7.1* Take immediate action in respect of irregularities,
damage or mishandling of dangerous goods and
other special shipments.
5.7.2* Report to the Carrier any irregularities discovered in
(a) cargo
(b) mail
5.7.3* Handle lost, found and damaged
(a) cargo
(b) mail
5.7.4*
(a) Notify the Carrier of complaints and claims.
(b) Process claims.
5.7.5* Take action when consignee refuses acceptance and
payment.
6.1 Accommodation
6.1.1 Provide the Carrier with
(a) office space
(b) storage space
(c) other facilities, as specified in Annex B
6.2.1
(a) Provide
(b) Arrange for
(c) Operate
computer hardware and other equipment (as
specified in Annex B) to enable access to
1. Carrier’s system
2. Handling Company’s system
3. other system
6.2.2* Perform the following functions in
(a) Carrier’s system
(b) Handling Company’s system
(c) other system
for
1. Training.
2. Passenger reservations and sales
3. Passenger service
4. Baggage reconciliation.
5. Baggage tracing.
SGHA 2018
6. Operations, load control.
7. Cargo reservations and sales
8. Cargo handling
9. Cargo EDI messaging (IATA cargo-imp or IATA
cargo-XML)
10. Post office mail handling
11. Maintenance reporting
12. Other functions
6.2.3 Manage Automated Self Check-in device(s) and
(a) Provide
(b) Arrange for
1. stock control
2. stock replenishment
3. hosting
4. routine maintenance
5. servicing and repair
6.3.1
(a) Provide
(b) Arrange for
storage space for
77
1. passenger ULDs
2. cargo ULDs
3. post office mail ULDs
4. other ULDs
6.3.2 Take action to prevent damage, theft or unauthorized
use of the Carrier’s ULDs in the custody of the
Handling Company. Notify the Carrier immediately of
any damage or loss.
6.3.3*
(a) Take physical inventory of ULD stock and maintain
records.
(b) Compile and dispatch ULD Control Messages
(UCM).
(c) Compile and dispatch ULD Stock Check Messages
(SCMs) at agreed timings as specified in Annex B
6.3.4 Prepare ULD exchange control documentation for all
transfers of ULDs and obtain signature(s) of the
transferring and receiving carrier(s) or approved third
parties and distribute copies.
6.3.5 Handle lost, found and damaged ULDs and notify the
Carrier of such irregularities.
6.4.1 Liaise with fuel farm suppliers.
6.4.2
(a) Inspect the Carrier’s fuel farm product deliveries
for contamination, prior to storage. Notify the Carrier
of results.
(b) Inspect fuel farm storage and/or appliances.
Notify the Carrier of results.

6.5.1 Liaise with ramp fuel suppliers.
6.5.2 Inspect fuel vehicles and/or appliances for
contamination. Perform water detection checks
6.5.3 Supervise fuelling/defuelling operations.
6.5.4 Prepare aircraft for fuelling/defuelling.
6.5.5 Drain water from aircraft fuel tanks.
SGHA 2018
6.5.6
(a) Provide
(b) Arrange for
1. fueling
2. defuelling
approved fueling/defueling equipment.
6.5.7 Fuel/defuel aircraft with quantities of products
requested by the Carrier’s designated representative
6.5.8 Check and verify the delivered fuel quantity
6.5.9 Deliver the completed fuel order to the Carrier’s
designated representative.
6.6.1
(a) Provide
(b) Arrange for
the transport of
1. passengers
2. baggage
3. cargo
4. post office mail
5. empty ULDs
6. other
between
79
(i) airport and town terminal
(ii) airport and other agreed points
(iii) separate terminals at the same airport
6.7.1 Liaise with the Carrier’s catering supplier.
6.7.2 Handle requisitions made by the Carrier’s authorized
representative.
SECTION 7. SECURITY
Reconciliation
7.1.1
(a) Provide
(b) Arrange for
1. matching of passengers against established data
2. security questioning
7.1.2
(a) Provide
(b) Arrange for
1. screening of checked baggage.
2. screening of transfer baggage.
3. screening of mishandled baggage.
4. physical examination of checked, transfer and
mishandled baggage.
5. identification of security cleared baggage.
7.1.3
(a) Provide
(b) Arrange for
1. screening of passengers.
80
2. screening of cabin/unchecked baggage.
3. physical examination of passengers and cabin/
unchecked baggage.
7.1.4
(a) Provide
(b) Arrange for
SGHA 2018
1. identification of passengers prior to boarding.
2. reconciliation of boarded passengers with their
baggage.
3. positive baggage identification by passengers.
4. offloading of baggage for passengers who fail to
board the aircraft.
7.2.1
(a) Provide
(b) Arrange for
1. control of access to the cargo facilities.
2. screening of cargo and/or mail.
3. physical examination of cargo.
4. holding of cargo and/or mail for variable periods.
5. secure storage of cargo and/or mail.
7.3 Catering
7.3.1
(a) Provide
(b) Arrange for
1. control of access to the catering unit.
2. security supervision during food preparation.
3. security check of catering uplifts.
4. sealing of food and/or bar trolleys/containers.
81
5. physical examination of catering vehicles prior to
loading.
6. sealing of catering vehicles
7.4 Ramp
7.4.1
(a) Provide
(b) Arrange for
control of access to
1. aircraft.
2. designated areas.
7.4.2*
(a) Provide
(b) Arrange for
searching of
1. flight deck
2. upper deck
3. main deck
4. lower holds (front, rear and bulk)
5. crew compartment(s)
6. galley(s)
7. lavatories
8. wheel wells
7.4.3
(a) Provide
(b) Arrange for
1. guarding of
2. sealing of
(i) aircraft
(ii) designated areas
(iii) baggage in the baggage make-up areas
7.4.4
(a) Provide
(b) Arrange for
SGHA 2018
security personnel to safeguard all Loads
1. during the transport between aircraft and
designated locations.
2. during offloading and loading of aircraft.
7.5.1
(a) Provide
(b) Arrange for
additional security services (e.g. Ground Security
Coordinator), as specified in Annex B
8.1.1 Maintain the Carrier’s technical manuals, handbooks,
catalogues, and other operational documents
connected with performance of the services as
specified in Annex B.
8.1.2 Perform line inspection in accordance with Carrier’s
current instructions.
8.1.3 Enter in the aircraft log(s) and sign for the
performance of line inspection.
8.1.4 Enter remarks in aircraft log(s) regarding defects
observed during the inspection.
8.1.5 Provide personnel to assist the flight crew or ground
staff in the performance of their tasks.
83
8.2.1
(a) Perform.
(b) Supervise
replenishing operations
8.2.2
(a) Provide
(b) Arrange for
(c) Operate
replenishing equipment.
8.2.3 Wipe excess oil from engine nacelles
8.2.4 Engine Oil to be provided by the Carrier.
8.2.5 Engine Oil to be provided by the Handling Company.
8.2.6 Hydraulic fluid to be provided by the Carrier.
8.2.7 Hydraulic fluid to be provided by the Handling
Company.
8.3.1 Rectify defects entered in the aircraft log as reported
by the crew or revealed during the inspection, to the
extent requested by the Carrier. However, major
repairs must be separately agreed upon between the
Parties.
8.3.2 Enter in aircraft log(s) and sign for the action taken.
8.3.3 Report technical irregularities and actions taken to
the Carrier’s maintenance base.
8.3.4
(a) Provide
(b) Arrange for
84
maintenance facilities, tools and special equipment
to the extent available.
8.3.5 Move aircraft under its own power
8.4.1
(a) Obtain Customs clearance for
SGHA 2018
(b) Administer
the Carrier’s spare parts and/or equipment.
8.4.2 Provide periodic inspection of the Carrier’s spare
parts and/or equipment.
8.4.3 Provide storage space for the Carrier’s spare parts
and/or equipment.
8.5.1
(a) Provide
(b) Arrange for
1. parking space.
2. hangar space.
at at
by by
85
AGREEMENT
STANDARD GROUND HANDLING
AGREEMENT Annex B – Location(s), Agreed
Services and Charges
To the Standard Ground Handling Agreement (SGHA) of
January 2018
between:
and hereinafter referred to as ‘the Carrier’
and:
and hereinafter referred to as ‘the Handling Company’.
effective from:
This Annex BX.X for
the location(s):
is valid from:
and replaces:
PARAGRAPH 1. HANDLING SERVICES AND CHARGES
1.1 For a single ground handling consisting of the
arrival and the subsequent departure at agreed
timings of the same aircraft, the Handling Company
shall provide the following services of Annex A at
the following rates.
86
1.1.1 Section(s) price per (aircraft
type, etc.).
1.1.2 Section(s) price per
The number of these clauses can be extended as far as necessary.
1.2 Handling in case of Technical Landing for other than

commercial purposes will be charged at % of the
SGHA 2018
above rates, provided that a physical change of load
is not involved.
1.3 Handling in case of return to ramp will not be
charged extra, provided that a physical change of
load is not involved.
1.4* Handling in case of return to ramp involving a
physical change of load will be charged at % of
the above rates.
PARAGRAPH 2. ADDITIONAL SERVICES AND CHARGES
2.1 All services not included in Paragraph 1 of this
Annex will be charged for as follows:
PARAGRAPH 3. DISBURSEMENTS
3.1* Any disbursements made by the Handling Company
on behalf of the Carrier will be reimbursed by the
Carrier at cost price plus an accounting surcharge of
%. In order to claim such disbursements, the
Handling Company shall provide receipts, invoices
or any reasonable evidence substantiating such
disbursements.
PARAGRAPH 4. LIMIT OF LIABILITY
4.1 The limit of liability referred to in Sub-Article 8.5 of
the Main Agreement shall be as follows:

Aircraft Type Limit (per incident)
PARAGRAPH 5. TRANSFER OF SERVICES

5.1 In accordance with Sub-Article 3.1 of the Main
Agreement, the Handling Company subcontracts
the services of Annex A Section(s) to
PARAGRAPH 6. PAYMENT
6.1 Notwithstanding Sub-Article 7.2 of the Main
Agreement, payment of account shall be effected
With reference to Sub-Article 7.3, the Parties
establish the following payment terms:
Handling Company will send invoices to (insert
email/physical address). Notwithstanding Sub-
Article 7.1 of the Main Agreement, the Handling
Company shall submit invoices to the Carrier and
the Carrier shall pay the Handling Company within
days of the invoice.
In the event the Carrier disputes any charge or fee
set forth in any invoice, Carrier shall pay the
undisputed portion and notify the Handling
Company of the discrepancy in billing. Both parties
shall then seek in good faith to resolve the disputed
amount(s). Upon the resolution of any disputed
88
amount the Carrier shall promptly pay the balance
due to the Handling Company.
PARAGRAPH 7. SUPERVISION AND ADMINISTRATION
7.1 The services of Annex A, Section 1, Sub-Section 1.3
covered by Sub-Paragraph 1.1 of this Annex B, refer
only to the following services of Annex A which are
SGHA 2018
performed for the Carrier by other organization(s)
under cover of separate agreement(s):
Section(s)
Section(s)
PARAGRAPH 8. USE OF YELLOW PAGES*
In the event that both Parties wish to incorporate
AHM 811 Yellow Pages
8.1* The following amendments to the Definitions and
Terminology, Main Agreement and Annex A
reflected in Yellow Pages of AHM 811 edition,
shall apply:
For example:
–Definitions and Terminology: nil or all
–Main Agreement: nil or all except Article x
–Annex A: nil or 3.6.x, 3.8.x, 6.6.x
PARAGRAPH 9. DURATION, MODIFICATION AND TERMINATION
Any change to Article 11 of the Main Agreement, in
particular to the duration of the Main Agreement, validity of
rates or rights of termination shall be recorded below,
notwithstanding the corresponding Sub-Articles of the Main
Agreement.

For example:
9.1 Duration
9.1.1 Notwithstanding Sub-Article 11.4 and 11.5 of the
Main Agreement .
9.1.2 Notwithstanding Sub-Article 11.11 of the Main
Agreement the rates contained in Paragraph 1
shall be
9.2 Modification
9.2.1 Any modification to this Annex B shall be made by
a written amendment signed by both Parties.
9.3 Termination
9.3.1 Notwithstanding Sub-Paragraph 8.1.1 of this Annex
B, this Annex B may be terminated on the following
terms.
9.3.2* The Carrier may terminate this Annex B, if the
Handling Company fails to provide a consistently
satisfactory level of service, the Carrier reserves the
right to provide the Handling Company with written
notice to the effect that correction is required
within days. If the Handling Company fails to
correct the situation within days, the Carrier
may terminate the Agreement upon an additional
days prior written notice. In accordance with
Sub-Article 5.8 of the Main Agreement a consistent
satisfactory level of service is defined in a separate
Service Level Agreement as Attachment to this
Annex B.
9.3.3* In the event of the Handling Company’s material
and sustained failure to perform the services as
outlined in Sub-Article 5.8 of the Main Agreement,
Carrier reserves the right to provide the Handling
Company with written notice to the effect that
correction is required within days. If the
Handling Company fails to reasonably correct the
situation within days, the Carrier may
terminate the Agreement upon an additional
days prior written notice.
SGHA 2018
PARAGRAPH 10. NOTIFICATION

10.1 In accordance Sub-Article 11.3 of the Main
Agreement, any notice or communication to be
given hereunder shall be addressed to the
respective parties as follows:
To Carrier: Carrier
Street
City, Country
Telephone
Fax:
E-mail:
Attn:
To Handling Company: The Handling Company
Street
City, Country
Telephone
Fax:
E-mail:
Attn:
91
PARAGRAPH 11. GOVERNING LAW
11.1 In accordance with Article 9 of the Main Agreement,
this Annex B shall be governed by and interpreted
in accordance with the laws of:
courts for the resolution of disputes shall be the
Courts of:
at at
by by
92
AGREEMENT
AGREEMENT—SIMPLIFIED PROCEDURE
Annex BX.X—Location(s), Agreed Services
and Charges
SGHA 2018
January 2018
between:
and:
and hereinafter referred to as ‘the Handling Company’
effective from:
This Annex BX.X for
the location(s):
is valid from:
and replaces:
PREAMBLE:
This Annex B is prepared in accordance with the simplified
procedure whereby the Parties agree that the terms of the
Main Agreement and Annex A of the SGHA of January 2018
as published by the International Air Transport Association
93
shall apply to this Annex B as if such terms were repeated
here in full. By signing this Annex B, the Parties confirm that
they are familiar with the aforementioned Main Agreement
and Annex A.
1.1.1 Section(s) price per (aircraft
type, etc.).
1.1.2 Section(s) price per
1.2 Handling in case of Technical Landing for other than

commercial purposes will be charged at % of
the above rates, provided that a physical change of
1.4 Handling in case of return to ramp involving a
physical change of load will be charged as for
handling in case of Technical Landing in accordance
with Sub-Paragraph 1.2 of this Annex.
94
SGHA 2018
disbursements.
4.1 The limit of liability referred to in Sub-Article 8.5(a)
of the Main Agreement shall be as follows:

the services of Annex A Section(s) to


The Handling Company will send invoice to (insert
email/physical address).
Notwithstanding Sub-Article 7.1 of the Main
Agreement, the Handling Company shall submit
invoices to the Carrier and the Carrier shall pay the
Handling Company within days of the invoice.
due to the Handling Company
Section(s)
Section(s)
shall apply:

For example:
–Annex A: nil or 3.6.x, 3.8.x, 6.6.x
SGHA 2018
Any change to Article 11 of the Main Agreement, in particular
to the duration of the Main Agreement, validity of rates or rights
of termination shall be recorded below, notwithstanding the
corresponding Sub-Articles of the Main Agreement.
For example:
9.1 Duration
Main Agreement.
Agreement the rates contained in Paragraph 1 shall
be
9.2 Modification
9.3 Termination
9.3.1* Notwithstanding Sub-Paragraph 8.1.1 of this Annex
terms.

days prior written notice. In accordance with
Sub-Article 5.8 of the Main Agreement a consistent
satisfactory level of service is defined in a separate
Service Level Agreement as Attachment to this
Annex B.
the Carrier reserves the right to provide the
Handling Company with written notice to the effect
that correction is required within days. If the

respective parties as follow:
To Carrier: Carrier
Street
City, Country
Telephone
Fax:

E-mail:
Attn:
Street
City, Country
SGHA 2018
Telephone
Fax:
E-mail:
Attn:

Courts of:
at at
by by
99
AGREEMENT
AGREEMENT—PROCEDURE FOR LINE
MAINTENANCE
Note: Please note that the Line Maintenance contract
Standard is limited up to and including Weekly Checks.
Annex BX.X—Location(s), Agreed Services and Charges
January 2018
Between:
and hereinafter referred to as “the Carrier”
and:
and hereinafter referred to as “the Handling Company”
holding EASA Part 145 or FAR 145 approval no .
or any other National Airworthiness Authority as the case
may be
Effective from:
This Annex BX.X for the location(s):
is valid from:
and replaces:
100
PREAMBLE
SGHA 2018
and Annex A.
PARAGRAPH 1. SCOPE OF WORK
1.2 The services listed below, are only an example of
services and do not represent a complete list of
services that may be contracted as per the Annex A.
1.1.1 Pre Flight Check
Section1: 1.2.3( j) (retaining period of three years at

station in question), 1.3.6
Section3: 3.5.1, 3.5.2(a,c), 3.7.2(a1,a2), 3.7.3, 3.16.2
Section4: 4.2.2(a,b)
Section6: 6.5.1, 6.5.2, 6.5.3, 6.5.4, 6.5.7, 6.5.8, 6.5.9
Section8*: 8.1.1, 8.1.2, 8.1.3, 8.1.4, 8.2.1(a), 8.2.2(a),
8.2.3, 8.2.4, 8.3.1 (include rectification up to
one man-hour), 8.3.2, 8.3.3, 8.3.4, 8.4.1(b),
8.4.2, 8.4.3

Aircraft/Engine Type Price Currency
1.1.2 Daily Check

Section3: 3.5.1, 3.5.2(a,c), 3.7.2(a1,a2), 3.7.3,
3.12.1(b1) (check for water draining during
winter period only), 3.16.2
Section6: 6.5.1, 6.5.2, 6.5.3, 6.5.4, 6.5.7, 6.5.8, 6.5.9
Section8: 8.1.1, 8.1.2, 8.1.3, 8.1.4, 8.2.1(a), 8.2.2(a),
one man-hour), 8.3.2, 8.3.3, 8.3.4, 8.4.1(b),
8.4.2, 8.4.3
1.1.3 Weekly Check

Section3: 3.5.1, 3.5.2(a,c), 3.8.2(a1,a2), 3.7.3,
3.12.1(a1) (check for water draining during
winter period only), 3.16.2
102
Section6: 6.5.1, 6.5.2, 6.5.3, 6.5.4, 6.5.5, 6.5.7, 6.5.8,
6.5.9
Section8: 8.1.1, 8.1.2, 8.1.3, 8.1.4, 8.2.1(a), 8.2.2(a),
one man-hour), 8.3.2, 8.3.3, 8.3.4, 8.4.1(b),
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8.4.2, 8.4.3
1.1.4 Call Maintenance on request and availability
Section 1: 1.2.3( j) (retaining period of three years at

station in question)
Section 8: 8.3.1, 8.3.2, 8.3.3
1.1.5 Additional Man-hours
Section 8: 8.3.1, 8.3.2, 8.3.3
Note: The number of these clauses can be extended or deleted as the case may be.
103
1.2 No extra charge will be made for providing the
services at night or on legal holidays.
1.3 Aircraft registration number(s), to Aircraft Type(s)
stated in Paragraph 1 of this Annex, which are part
of this Agreement, are stated in . Mentioned
Manual/List is placed in hands of the Handling
Company.
Annex will be charged according to local standard
price list.
It is recommended to define local as the location
and a copy of the local price list attached to the
annex as an annex in Annex B.
disbursements.
the services of Annex A.
Service to Company using approval certificate no.

SGHA 2018
6.1* Notwithstanding Sub-Article 7.2 of the Main
The Handling Company will send invoice to
(Email:
Address: )
Handling Company within days of the invoice.
set forth in any invoice, the Carrier shall pay the

shall apply:
For example:
–Annex A: nil or 3.6.x, 3.8.x, 6.6.x
Any change to Article 11 of the Main Agreement, in
particular to the duration of the Main Agreement, validity of
rates or rights of termination shall be recorded below,
notwithstanding the corresponding Sub-Articles of the Main
Agreement.
For example:
8.1 Duration
Main Agreement.
Agreement the rates contained in Paragraph 1
shall be
8.2 Modification
8.3 Termination

terms.
SGHA 2018
the Carrier reserves the right to provide the
Handling Company with written notice to the effect
that correction is required within days. If the
PARAGRAPH 9. AIRCRAFT MAINTENANCE SERVICES

Agreement insofar as it refers to Services of Section
8 of Annex A. In the absence of technical
instructions from the Carrier, the Handling Company
shall promptly seek technical instructions from the
Carrier but shall take no action pending receipt of
such Technical Instructions. The Handling Company
will not be held responsible for any flight delay

resulting from lack of Technical Instructions from
the Carrier.
9.2 It is the Carrier’s responsibility to ensure that the
conditions of this agreement are acceptable to its
appropriate authorities.
9.3 It is understood that the signature of the Handing
Company’s ground engineer in the technical log of
the Carrier’s aircraft only certifies the correct
performance of routine checks and rectification of
flight and/or ground discrepancies related to the
checks performed. The Handling Company assumes
no responsibility for the Airworthiness of the
Carrier’s aircraft. .
9.4 The Handling Company is using approval certificate
no. EASA.145 or FAR 145 as the case must be.
PARAGRAPH 10. AIRWORTHINESS DATA
10.1 The airworthiness data supplied by the Carrier
deemed necessary to fulfill the Handling Company’s
responsibility at agreed aircraft type(s) are stated in
the documentation stated below. Mentioned
documentation is placed in hand of the Handling
Company at location(s) in question.
Aircraft Airworthiness data
10.2* Notwithstanding Sub-Article 1.2, it is the

responsibility of the Carrier to ensure that the latest
and valid revisions of technical documentation and/

or check sheets are available to the Handling
Company in order to fulfill the technical services
agreed in the contract at the location(s) concerned.
PARAGRAPH 11. SPARE AND POOL PARTS ADMINISTRATION
11.1 The Handling Company is responsible for checking
that all spare parts or pool parts, which are to be
SGHA 2018
fitted on the Carrier’s aircraft, at location in
question, are in compliance with the applicable
EASA Part 145 or FAR 145 requirements. This
requires the Handling Company to ensure that all
parts are in satisfactory condition and provided with
appropriate documentation. Accordingly, the
Handling Company reserves the right to reject a
part provided by the Carrier or its pool partner, if
compliance with the above cannot be assured.
11.2 It is the Carrier’s responsibility to specify which
spare parts/pool parts, the Handling Company shall
administer and store. Subject parts are described in
which are placed at location(s) in question.
11.3* It is the Carrier’s responsibility to control the
Carrier’s own spare parts held at the location(s) in
question for correct AD and modification status. Any
spare parts that do not comply with the correct AD
or modification status are to be recalled by the
Carrier.
PARAGRAPH 12. AUDITING
Agreement, the Carrier or its competent authority
may, by prior written notice to the Handling
Company at its own cost, engage the Handling
Company for the purpose of auditing at the

location(s) designated in Annex(es) B. Such notice
shall contain a description of area(s) to be audited.
The total cost of the audit performed by the Carrier
or its competent authority shall be born by the
Carrier.
Courts of:
To Carrier: Carrier
Street
City, Country
Telephone
Fax:
E-mail:
Attn:
110
Street
City, Country
Telephone
Fax:
E-mail:
SGHA 2018
Attn:
at at
by by
111
112
Standard
Ground Handling
Agreement
(SGHA)
SGHA 2013
113
114
between:
and:

SGHA 2013
ARTICLE 1 - PROVISION OF SERVICES
ARTICLE 2 - FAIR PRACTICES
ARTICLE 3 - SUBCONTRACTING OF SERVICES
ARTICLE 4 - CARRIER’S REPRESENTATION
ARTICLE 5 - STANDARD OF WORK
ARTICLE 6 - REMUNERATION
ARTICLE 7 - ACCOUNTING AND PAYMENT*
ARTICLE 8 - LIABILITY AND INDEMNITY
ARTICLE 9 - ARBITRATION
ARTICLE 10 - STAMP DUTIES, REGISTRATION FEES
ARTICLE 11 - DURATION, MODIFICATION AND TERMINATION
ARTICLE 12 - AUTHORIZATION TO CONTRACT

terminology apply to the SGHA;
Handling Company will request an outside agency to
perform the service required.
The charge of the outside agency shall be paid by the Carrier.
The Handling Company assumes no liability toward the
Carrier for such arrangements.*
CARGO means revenue cargo, and non-revenue cargo such
as service cargo and company materials.*
CARRIER’S REPRESENTATIVE means the individual or
organization authorized by the Carrier to act on the Carrier’s
behalf in matters concerning Article 4.*
CO-ORDINATE means to collect and communicate
operational information to the respective parties at the
direction of the Carrier, or the Carrier’s Representative, as
required to perform the services as contracted by the Carrier
with Third Parties in the respective Annex(es) B.*
CARRIER’S AIRCRAFT means any aircraft owned, leased,
chartered, hired or operated or otherwise utilised by or on
behalf of the Carrier and in respect of which the Carrier has
either expressly or implicitly contracted, instructed or
carry out any ground handling service(s).*
method of performing check-in, capacity control, load control
and dispatch of flights.*

processing) transmission of business data in a standard format.
ICAO means International Civil Aviation Organisation.*
IATA means International Air Transport Association.*
LIAISE means to communicate and maintain contact.*
LOAD means any item carried in an aircraft other than is
included in the basic operating weight.*
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including ballast.
PASSENGER(S) means any person(s) both revenue and non-
revenue, except members of the crew, carried or to be
carried in an aircraft with the consent of the Carrier.*
responsibility for the provision of the service required.*
RECEIVING CARRIER means a carrier who receives Loads
from a transferring carrier at a transfer point.*
SPECIAL SHIPMENTS includes, but not limited to,
perishables, live animals, valuables, vulnerable cargo, news
material and dangerous goods.*
SPECIALISED CARGO PRODUCTS includes but not limited
to, express cargo, courier shipments and same day delivery.*
STATION MANAGEMENT means management of Carriers’
administrative and/or operational functions(s) within the
scope defined in the Annex B.*
SUPERVISION means to oversee and direct the performance
of the Services contracted by the Carrier with third parties, i.e.
companies who have a separate Annex B (or similar contract
with the Carrier). The term Supervision shall not apply to the
Handling Company self-management of its own services or
overseeing of the Handling Company’s subcontractors (as
referenced to in Article 5 of the Main Agreement).*
commercial reasons where no physical change of Loads,
Passenger and/or crew occurs.*
TICKET means the document entitled “Passenger Ticket
and Baggage Check” issued by or on behalf of the carrier
and includes Notice of Contract Terms incorporated by
reference and notices and the flight and passenger coupons
contained therein.*
TRANSIT FLIGHT is an aircraft making an intermediate landing
for commercial reasons where a change of Loads, Passenger
and/or crew occurs.*
TRUCK SERVICE means a service operated by truck on behalf
of an airline carrying Loads documented in accordance with
the applicable IATA and/or ICAO rules, regulations and
procedures. In the Main Agreement and in Annex A, the word
“aircraft” will read “truck” and “flight” will read “truck
service” when it concerns the handling of a truck as meant
under the above definitions.*
change of Loads, Passenger and/or crew.*

UNIT LOAD DEVICES (ULDs) Aircraft unit load device
(ULD) is an assembly of components comprising either
of the following:
• aircraft pallet and pallet net
• aircraft pallet and pallet net over an igloo
• aircraft container
The purpose of the unit is to enable individual pieces of
cargo, baggage or mail to be assembled into a standard-
sized unit to facilitate rapid loading onto and offloading
from aircraft having compatible handling and restraint
systems which interface directly with the unit.*
SGHA 2013

Main Agreement
Company’ as the case may be,
and:
Carrier’, as the case may be, the Carrier and/or the Handling
Company may hereinafter be referred to as “the Party(ies)”

1.1* General
The Carrier and the Handling Company agree to give
the highest importance to the compliance to all
applicable laws and regulations governing their
activities and expects its agents and contractors to
do the same.
Of particular concern are laws related to anti-bribery,
anti-trust and labor relations (including but not
limited to the prohibition of child labor).
The Services shall be made available within the
limits of the capabilities of the Handling Company
and the Handling Company will comply at all times
with and will deploy best efforts to make sure its
employees and subagents comply with:
• All laws and regulations applicable in its country
of establishment and all other countries in which
Services are provided under this Agreement
• Applicable IATA and/or ICAO and/or other
governing rules, regulation and procedures
• All international treaties and regulations that
apply in general to commerce and in particular
to the operation of aircraft, transportation of
passengers and air freight or mail
The Carrier and the Handling Company shall ensure
that their respective personnel assigned to the
performance of this agreement are aware of all
relevant legislation applicable to commerce in
general, aircraft operation, passenger transport and
air freight.
Further, the Carrier and the Handling Company shall
ensure that all their respective employees assigned
SGHA 2013
to the performance of this Agreement where
applicable, shall be aware of the essentials of:
• Competition and antitrust regulations in its
country of residence, establishment as well as
such regulations with extraterritorial application.
• The rules governing bribery, kick-backs, secret
commissions and payments to government
officials in its country of residence,
establishment as well as such regulations with
extraterritorial application.
• Any other applicable law or regulation, whose
breach or violation by a Party or its employees
could cause damage to the other Party or its
employees.
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1.2* Documents for Ground Handling
Documents used for ground handling shall be the
standardised formats that may apply under IATA
1.3* Scheduled Flights
schedule at the location(s) stated in the Annex(es)
B, those services of Annex A as are listed in the
Annex B for the respective locations. The Carrier, in
turn, agrees to inform the Handling Company as
soon as possible about any changes of schedule
and/or frequencies and/or types of aircraft.
1.4 Extra Flights
locations, provided that reasonable prior notice is
given and the provision of such additional services
will not prejudice commitments already
undertaken.
1.5* Priority
The Handling Company shall, as far as possible,
give priority to aircraft operating on schedule.
1.6 Emergency Assistance
order to provide support to the Carrier in the event
of an emergency including but not limited to, forced
establish the carrier’s needs in an emergency and
provide the Handling Company its current
emergency procedures.
In the absence of Carrier instructions, in part or
emergency response plan(s).
plan(s) which includes the immediate notification
to the Carrier and establish open-line
communications with the Carrier.
SGHA 2013
authorities.
All documentation and information pertaining to the
emergency is the property of the Carrier and shall
be held confidential by the Handling Company,
unless such documentation and information is
specifically required by applicable law or by
governmental or local authorities regulations.
1.7* Additional Services
request, provide to the Carrier additional services
not set forth in the present Agreement. Such
services may be governed by special conditions to
be agreed between the Parties.
1.8* Other Locations
maintains a ground handling organisation, the
provide necessary services.
2.1* The Handling Company shall use its best efforts to
protect the Carrier’s confidential information and
make it available for the purposes of the Carrier
only.
regulations, in which case the other Party will be
notified accordingly.
3.1* The Handling Company is entitled to delegate any
of the agreed services to subcontractors with the
Carrier’s prior written consent. It is understood that,
in this case, the Handling Company shall be
services and the provider(s) thereof, shall be
recorded in the Annex(es) B.
3.2* The Carrier shall not appoint any other person,
company or organisation to provide the services

cases as shall be agreed between the Parties.
4.1* The Carrier may maintain at its own cost, its own
representative(s) at the location(s) designated in
the Annex(es) B. Such representative(s) and
inspect the services provided to the Carrier by the
to the Carrier’s clients such assistance as shall not
interfere with the provision of services by the
Handling Company.
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Handling Company and at its own cost, engage an
organisation (hereinafter referred to as ‘the
own representative.
5.1* The Handling Company shall carry out all technical
services also having a safety aspect, for example,

load control, loading of aircraft and handling of
writing or by electronic confirmation to the Carrier
In the case of absence of instructions by the Carrier,
the Handling Company shall follow its own
standard practices and procedures provided they
comply with the applicable IATA and/or ICAO and/or
other governing rules, regulations and procedures.
5.2* The Handling Company shall carry out all other
services in accordance with the Carrier’s procedures
and instructions. In the case of absence of instructions
by the Carrier, the Handling Company shall follow its
own standard practices and procedures.
5.3* The Handling Company agrees to take all possible
services, the Carrier’s Aircraft, crews, Passengers
and Loads receive treatment not less favourable
than that given by the Handling Company to other
carriers or its own comparable operation at the
same location.
5.4* The Handling Company agrees to ensure that the
authorisation of specialised personnel performing
services for the Carrier is valid and current. If at any
immediately.
5.5 The Carrier shall supply the Handling Company with
sufficient information and instructions to enable the
Handling Company to perform its handling properly.

5.6* In the provision of the services as a whole, due
regard shall be paid to safety, security, local and
international regulations, applicable IATA and/or
ICAO and/or other governing rules, regulations and
procedures in such a manner that delays and
damage to the Carrier’s Aircraft and Load are
avoided and the general public is given the best
impression of air transport.
5.7* The Handling Company must report to the Carrier’s
Representative immediately all loss or damage,
threatened or actual, to the Carrier’s Aircraft, crew,
Passengers and Loads noticed in the course of the
handling or which in any other way comes to the
knowledge of the Handling Company.
5.8* The Parties shall agree on the quality standards for
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any service provided, including those covered by
Sub-Article 5.1 above. Such quality standards for a
specific location may form part of the applicable
Annex B. The Handling Company agrees to take all
possible steps to ensure that, with regard to
contracted services, the agreed upon quality
standards will be met.
5.9* The Carrier or a regulatory authority governing the
Carrier’s operations may, at its own cost, and with
reasonable prior notice, audit the designated
services in the applicable Annex(es) B. Such notice
shall contain a description of the area(s) to be
audited. The Handling Company shall cooperate
with the Carrier and will undertake any corrective
action(s) required.*
5.10* In the provision of the services, the Parties agree to
comply with any applicable data protection laws.

5.11* The Handling Company shall supervise and manage
its own activities and/or those subcontracted as
agreed within the scope of services specified in
Annex(es) B.
5.12* The Handling Company shall be able to
demonstrate a Safety Management System in use
following IATA AHM 610 and/or ICAO, local and
international regulations, or other governing rules.
5.13* The Handling Company shall promote awareness
and strive to achieve best practices in
Environmental and Social Responsibility.
6.1* In consideration of the Handling Company providing
the services, the Carrier agrees to pay to the Handling
Company the charges set out in the respective
Annex(es) B, within the terms specified. The Carrier
further agrees to pay the proper charges of the
Handling Company and to discharge all additional
expenditure incurred for providing the services
referred to in Sub-Articles 1.4, 1.6, 1.7 and 1.8.
6.2 The charges set out in Annex(es) B do not include:
- any charges, fees or taxes imposed or levied by
the Airport, Customs or other authorities against the
Carrier or the Handling Company in connection with
the provision of services herein by the Handling
Company or in connection with the Carrier’s flights.
- expenses incurred in connection with stopover and
transfer passengers and with the handling of
flights.
Such charges, fees, taxes or other expenses as
outlined above shall be borne ultimately by
the Carrier.
ARTICLE 7. ACCOUNTING AND PAYMENT
7.1* The Handling Company shall invoice the Carrier
monthly, unless otherwise agreed in Annex(es) B,
with the charges arising from the provision of the
handling services of Annex A as listed in Annex(es)
B at the rates of charges set out in Annex(es) B.
7.2* Payment shall be effected through the IATA Clearing
House unless otherwise agreed in Annex(es) B.
7.3* The Parties shall reach agreement on the payment
terms at each location. Such payment terms will
form part of the applicable Annex(es) B.
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subcontractors;
(b) “ground support equipment” shall mean all
equipment used in the performance of ground
handling services included in Annex A, whether
fixed or mobile, and
(c) “act or omission” shall include negligence.
8.1* Except as stated in Sub-Articles 8.5 and 8.6, the
Carrier shall not make any claim against the
Handling Company and shall indemnify it (subject
as hereinafter provided) against any legal liability
for claims or suits, including costs and expenses

by, or on behalf of, the Carrier and any
arising from an act or omission of the Handling Company
in the performance of this Agreement unless done with
intent to cause damage, death, delay, injury or loss or
recklessly and with the knowledge that damage,
PROVIDED THAT all claims or suits arising hereunder
shall be dealt with by the Carrier; and
undue delay and shall furnish such assistance as
the Carrier may reasonably require.
applicable to such act or omission committed by
the Handling Company in performing this
Agreement then upon such decision of the Court
the indemnity of the Carrier to the Handling
Company hereunder shall be limited to an amount
not exceeding the amount for which the Carrier
would have been liable if it had committed such act
or omission.
130
8.2* The Carrier shall not make any claim against the
operation of the Carrier’s Aircraft arising from an
act or omission of the Handling Company in the
8.3
(a) Notwithstanding the provisions of Sub-Article
8.1, in the case of claims arising out of
surface transportation which is provided on
behalf of the Carrier and is part of the
operation of loading/embarking or unloading/
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disembarking and/or is covered by the
Carrier’s Contract of Carriage the indemnity
shall not exceed the limits specified in the
said Contract of Carriage.
(b) In the case of claims arising out of surface
transportation which is not provided on
behalf of the Carrier and/or is not part of the
operation of loading/embarking or unloading/
disembarking and/or is not covered by the
Carrier’s Contract of Carriage the waiver and
indemnity herein contained shall not apply.
against the Carrier and shall indemnify it (subject
Handling Company, its servants, agents or
subcontractors; and
(b) damage to or loss of property owned or operated
by, or on behalf of, the Handling Company and
any consequential loss or damage; arising from
an act or omission of the Carrier in the
intent to cause damage, death, delay, injury or
loss or recklessly and with knowledge that
damage, death, delay, injury or loss would
probably result.
physical loss of or damage to
the Carrier’s Aircraft caused by the Handling
Company’s negligent
act or omission PROVIDED ALWAYS THAT the
Handling Company’s liability shall be limited to any
such loss of or damage to the Carrier’s Aircraft in an
amount not exceeding the level of deductible under
the Carrier’s Hull All Risk Policy which shall not, in
any event, exceed USD 1,500,000 except that loss
or damage in respect of any incident below USD
3,000 shall not be indemnified.
For the avoidance of doubt, save as expressly
stated, this Sub-Article 8.5 does not affect or
prejudice the generality of the provisions of Sub-
Article 8.1 including the principle that the Carrier
shall not make any claim against the Handling
Company and shall indemnify it against any liability
in respect of any and all consequential loss or
damage howsoever arising.
8.6* Furthermore, notwithstanding Sub-Article 8.1.(c), the
Handling Company shall indemnify the Carrier
against direct loss of or damage to the Carrier’s

cargo (excluding Mail) caused by the negligent act or
omission by or on behalf of the Handling Company
in the provision of the services and/or the supply of
goods under this Agreement PROVIDED ALWAYS THAT
the Handling Company’s liability shall be limited to
as set out in article 22.3 of the Montreal Convention
1999 or any amendment to that Convention in force
at the time of the loss or damage or to the actual
compensation paid out by the Carrier, whichever is
less. In any event, the total amount of the claim
shall not exceed USD 1,000,000, except that loss or
damage in respect of any claim below USD 500 shall
not be indemnified. Any claim shall be submitted
within the time limits set out in article 31.2 of the
Montreal Convention 1999. For the avoidance of
doubt, the liability of the Handling Company shall
SGHA 2013
never exceed the liability of the Carrier.
arbitration process, the dispute shall be settled in
accordance with the laws of the state or jurisdiction set out
in Annex(es) B, by the courts set out in Annex(es) B without
regard to principles of conflict of laws.
133
with this Agreement, which may be prescribed under
the national law of the location(s), as mentioned in
the Annex(es) B and not being a location situated in
the country of either Party to this Agreement will be
shared equally between the Parties.
11.1* This Agreement shall be effective from the date
specified in the respective Annex(es) B. It shall
supersede any previous arrangements between the
Parties governing the provision of services at
locations for which there are valid Annex(es) B to
this Agreement.
11.3 Any notice referred to under this Article 11 given by
means where proof of receipt or acknowledgement
is obtained, to the respective office of the other
Party as recorded in the Annex(es) B. In the case of a
11.5* Termination by either Party of any Annex(es) B to
this Agreement of all or any part of the services
provided at a specific location requires sixty days
prior notice to the other Party. In the event of part
termination of services, consideration shall be given
to an adjustment of charges.

11.7* In the event of either Parties permit(s) or other
authorisation(s) to operate in the agreed location(s),
wholly or in part, being revoked, cancelled, or
suspended, that Party shall notify the other Party
without delay. Thereafter either Party may terminate
the Agreement or the relevant Annex(es) B at the
effective date of such revocation, cancellation or
suspension by giving to the other Party notice within
11.8 Either Party may terminate this Agreement and its
Annexes at any time if the other Party becomes
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insolvent, makes a general assignment for the benefit
of creditors, or commits an act of bankruptcy or if a
petition in bankruptcy or for its reorganisation or the
readjustment of its indebtedness be filed by or
against it, provided the petition is found justified by
the appropriate authority, or if a receiver, trustee or
liquidator of all or substantially all of its property be
appointed or applied for.
prompt notification is given by either Party in
respect of any failure to perform its obligations
under this Agreement arising from any of the
following causes:
- labour disputes involving complete or partial
work;
- force majeure or any other cause beyond the

11.11 The Handling Company shall have the right at any
effective. The notice shall specify the revised
charges which the Handling Company proposes to
introduce, together with the date on which they are
to be brought into effect.
11.12* Notwithstanding Article 11.11, when changes occur
in the schedule, and/or frequencies and/or types of
aircraft, other than those set out in Annex(es) B,
which affect the handling costs, either Party shall
have the right to request an adjustment to the
handling charges as from the date of the change
provided that the Party informs the other Party
within thirty days of the change.
ARTICLE 12*. AUTHORIZATION TO CONTRACT
Each party warrants that it has the right to enter into this
Agreement and that execution of this Agreement has been
signed by authorized representative(s) of each party.

at at
by by
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137
TABLE OF CONTENTS
SECTION 1 - MANAGEMENT FUNCTIONS
1.1 Representation
1.3 Supervision and/or Co-ordination
SECTION 2 - PASSENGER SERVICES

2.1 General
2.2 Departure
2.3 Arrival
SECTION 3 - RAMP SERVICES

3.2 Marshalling
3.3 Parking
3.4 Ancillary Items
3.7 Safety Measures
3.11 Toilet Service
3.12 Water Service
SECTION 4 - LOAD CONTROL AND FLIGHT OPERATIONS

4.1 Load Control
4.2 Communications
138
SECTION 5 - CARGO AND MAIL WAREHOUSE SERVICES

5.1 Cargo and Mail Handling - General
5.2 Customs Control
5.3 Documentation Handling
SECTION 6 - SUPPORT SERVICES

6.1 Accommodation
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6.7 Catering Services – Liaison and Administration
SECTION 7 - SECURITY
Reconciliation
7.3 Catering
7.4 Ramp
SECTION 8 - AIRCRAFT MAINTENANCE

139
AGREEMENT
Annex A – Ground Handling Services
to the Standard Ground Handling Agreement
effective from:
between:
and:
This Annex A
is valid from:
and replaces:
SECTION 1*. MANAGEMENT FUNCTIONS
1.1* Representation
1.1.1*
(a) provide
(b) arrange for
1. Guarantee
2. Bond
To facilitate the Carrier’s activities.
1.1.4* Inform all interested Parties concerning schedules of
the Carrier’s aircraft.


Carrier.
1.2.3 Prepare, forward, file and retain for a period
specified in the Annex B, messages/reports/
statistics/documents and perform other
administrative duties in the following areas.
(c) ramp services
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(d) load control
(f) cargo services
(g) mail services
(i) security
1.2.4 Maintain the Carrier’s manuals, circulars, and
other operational documents connected with the
1.2.5*
(a) Check
(b) Sign
(c) Forward
On behalf of the Carrier items including, but not
limited to, invoices, supply orders, handling charge
notes, work orders
1.2.6* Effect payment, on behalf of the Carrier, including
but not limited to:
(a) airport, customs, police and other charges
relating to the services performed.
(b) out-of-pocket expenses, accommodation,
transport.
1.3* Supervision and/or Co-ordination
1.3.1
(a) Supervise
(b) Co-ordinate
Services contracted by the Carrier with third
party(ies)
1.3.2* Provide Turnround coordinator (TRC)
1.3.3 Ensure that the third party(ies) is(are) informed
about operational data and Carrier’s requirements
in a timely manner.
1.3.4 Liaise with the Carrier’s designated representative
1.3.5* Verify availability and preparedness of personnel,
equipment, Loads, documentation of third party(ies).
1.3.8 Verify dispatch of operational messages.


(a) exclusively
(b) non-exclusively
1.4.2 The Handling Company is authorised to represent
the Carrier’s interest with regard to resolving
governmental and local authorities matters
1.4.3 Attend local airport meetings on behalf of the Carrier
(a) report to the Carrier results/contents of the
meetings
1.4.4 The Handling Company will be authorised to
(a) solicit
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(b) negotiate
(c) commit
Services on behalf of the Carrier, with expenditure/
commitment limit to be specified in Annex B
1. airport lounges
2. baggage delivery services
3. janitorial
4. newspapers delivery
5. laundry services
6. porters
7. other
available, on behalf of the Carrier
1.4.6* Liaise with local and Government authorities to
ensure that all necessary permits and licenses are
applied for, negotiated and secured in advance of
each seasonal/operational change.

1.4.7* Perform and report quality/performance
measurements
pouches
2.1 General
2.1.1 Inform passengers and/or public about time of

arrival and/or departure of Carrier’s aircraft and
surface transport.
2.1.2* Make arrangements for, transfer and transit
passengers and their baggage and inform them
about services available at the airport.
2.1.3* When requested by the Carrier,
(a) Provide
(b) Arrange for
Special equipment, facilities and specially trained
1. Unaccompanied minors.
2. Persons with reduced mobility (PRMs)
3. VIPs
4. Transit without visa passengers (TWOVs)
5. Deportees
6. Special medical transport
7. Others, as specified in Annex B
2.1.4*
(a) Provide
(b) Arrange for
Passenger assistance when flights are interrupted,
delayed or cancelled. Such assistance shall include:
1. Meal vouchers
2. Rebooking
3. Transportation
4. Hotel accommodation
5. Personnel
2.1.5* Arrange storage of baggage in the bonded store
2.1.6*
(a) Notify the Carrier of complaints and claims
made by the Carrier’s passengers.
(b) Process such claims, as specified in Annex B
2.1.8*
(a) Provide
(b) Arrange for
1. Check-in counter(s)
2. Service counter(s)
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3. Transfer counter(s)
4. Lounge facilities
5. Set up of Carrier specific items, such as
but not limited to carpets, mobile signage,
queuing control stanchions
6. Other facilities as specified in Annex B
2.1.9* Perform the following ticketing/sales functions
(a) reservations
(c) ancillary services
(d) e-ticketing
(e) other as specified in Annex B
2.2 Departure

2.2.2* Check and ensure
(a) that tickets are valid for the flight(s). The check
shall not include the fare.
At the following locations:
1. Check-in area
2. Lounge
3. Transfer counter
4. Gate
5. Off airport
6. Other as specified in Annex B
2.2.3* (a) Check travel documents for the flight(s)
concerned.
In the event that the Handling Company does not
have access to information that verifies visa
validities the Handling Company will not have
liability.
The Handling Company shall not be liable for
immigration fines in the event of non-bona fide
travel documents or other events which are
outside of their control.
(b) Enter passenger and/or travel document
information into Carrier’s and/or government
system.
1. Check-in area
2. Lounge
3. Transfer counter
4. Gate
5. Off airport
2.2.4* (a) Weigh and/or measure checked and/or cabin
baggage,
for
1. Initial flight.
2. Subsequent flight(s).
(a) check-in area
(b) lounge
(d) gate
(e) off airport
(f) other as specified in Annex B
2.2.5* Excess baggage
(a) determine excess baggage
(b) issue excess baggage ticket
(c) collect excess baggage charges
(d) detach applicable excess baggage coupons
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1. Check-in area
2. Lounge
3. Transfer counter
4. Gate
5. Off airport
2.2.6* Tag
(a) checked baggage
(b) cabin baggage
for
1. Initial flight.
2. Subsequent flight(s).
(a) check-in area
(b) lounge
(d) gate
(e) off airport
2.2.7* Effect conveyance of checked baggage to the
baggage sorting area
(a) check-in area
(b) lounge
(d) gate
2.2.8* Effect conveyance of Out of Gauge (OOG) checked
baggage to the baggage sorting area
(a) check-in area
(b) lounge
(d) gate
2.2.9* Collect airport and/or any other service charges
from departing passengers
(a) check-in area
(b) lounge
(d) gate
2.2.10*
(a) Carry out the Carrier’s seat allocation or
selection system
(c) Detach applicable flight coupons
for
1. Initial flight.
2. Subsequent flight(s)

(a) check-in area
(b) lounge
(d) gate
(e) off airport
2.2.11* Handle
1. Check-in area
2. Lounge
3. Transfer counter
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4. Gate
2.2.12* Direct passengers
(a) through controls to departure gate
(b) to connecting transport to the airport, in case of
off airport services.
2.2.13* Handle upgrade/downgrade functions
(a) check-in area
(b) lounge
(d) gate

2.2.14* Handle standby list
(a) check-in area
(b) lounge
(d) gate
2.2.15* At the gate perform
(a) verification of cabin baggage
(b) boarding process
(c) reconciliation of passenger numbers with aircraft
documents prior to departure
(d) other gate functions as specified in Annex B
2.2.16
(a) collect
(b) reconcile
(c) handle and forward to Carrier
passengers
2.2.17* Perform post-flight editing
2.3 Arrival
2.3.1*
(a) Perform
(b) Arrange for
Opening/closing aircraft passenger doors
2.3.2* Direct passengers
(a) from aircraft through controls
(b) arriving from the airport, in case of off airport
services.

2.3.3*
(a) Provide
(b) Arrange for
1. Transfer counter
2. Connection services
3. Baggage recheck
2.3.4* Handle lost, found and damaged property matters.
(a) Provide
(b) Arrange for
1. Acceptance of baggage irregularity reports
2. Entering of data into baggage tracing system
3. Maintaining baggage tracing system files for
period specified in Annex B
4. Making payments for incidental expenses
5. Delivery of delayed baggage to passengers
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6. Handling of communications with passengers
7. Repair or replacement of damaged baggage
2.4* Inter-modal Transportation by Rail, Road or Sea
2.4.1* Carry out passenger and baggage handling as

described in Sub-Sections 2.1, 2.2 and 2.3, as
stipulated in Annex B, substituting “rail, road or sea
2.4.2* Direct departing passengers to connecting
transport.
2.4.3* Load baggage on connecting transport, as directed
by the rail, road or sea transport operator.

2.4.4* Handle arriving passengers and baggage from the
2.4.5* Direct arriving passengers through controls to the
2.4.6* Offload baggage from connecting transport, as
3.1.1* Handle baggage in

1. Baggage sorting area.
2. Other location(s) as specified in Annex B
3.1.2* Prepare for delivery onto flights
(a) bulk baggage
(b) ULDs
(c) baggage accepted at a location as specified in
Annex B
(a) bulk baggage
(b) built—up ULDs
And provide the load control unit with the
information
3.1.4 Offload
(a) bulk baggage
(b) ULDs
3.1.5 Prioritise baggage delivery to claim area.
3.1.6* Deliver to claim area

(a) baggage
(b) Out of Gauge (OGG)
(a) Provide
(b) Arrange for
1. Sortation of transfer baggage.
2. Storage of transfer baggage prior to dispatch
(storage time limits to be specified in Annex B).
3. Transport of transfer baggage to the sorting area
of the receiving carrier.
3.2 Marshaling
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3.2.1*
(a) Provide
(b) Arrange for
marshaling at arrival and/or departure.
3.2.2* Operate automated guidance systems
3.3 Parking
3.3.1
(a) Provide
wheelchocks.
3.3.2*
(a) Provide

1. Landing gear locks.
2. Engine blanking covers.
3. Pitot covers.
4. Surface control locks.
5. Tailstands and/or aircraft tethering.
6. Safety cones.
7. Other items as specified in Annex B.
3.4* Ancillary Items
3.4.1*
(a) Provide
(b) Arrange for
(c) Operate
1. Ground power unit
2. Fixed ground power
3. Cooling unit
4. Heating unit
5. Air start unit

3.5.2* Perform ramp to flight deck communication
(a) during push-back.
(b) during tow-in.
(c) during engine starting.
(d) for other purposes.

3.6.1
(a) Provide
(b) Arrange for
(c) Operate
1. Passenger steps.
2. Flight deck steps.
3. Loading bridges
3.6.2*
(a) Provide or
(b) Arrange for
1. Passenger
2. Crew
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transport between aircraft and airport terminal(s).
3.6.3*
(a) Provide
(b) Arrange for
(c) Operate
equipment for loading and/or unloading.
3.6.4*
(a) Provide
(b) Arrange for
1. Baggage
2. Mobility devices
at aircraft doors or other agreed points
3.6.5*
(a) Provide
(b) Arrange for

1. Baggage
2. General cargo
4. Mail
5. Documents
6. Company mail between agreed points on the
airport
3.6.6*
(a) Unload aircraft, returning lashing materials to
the Carrier.
(b) Load and secure Loads in the aircraft
(c) Redistribute Loads in aircraft.
(d) Operate in-plane loading system.
(e) Report final load distribution to the Load
Control unit.
3.6.7 Open, close and secure aircraft hold doors.
(b) aircraft main deck
3.6.8*
(a) Provide
(b) Arrange for
ballast
3.6.9*
(a) Provide
(b) Arrange for
safeguarding of all Loads requiring special
handling during
1. Loading/unloading
2. Transport between aircraft and designated point
on the airport
3.7* Safety Measures

3.7.1*
(a) Provide
1. Portable fire extinguisher on motorized/self-
propelled ramp equipment
2. Ramp fire extinguisher, if not provided by
airport authority
(b) arrange for
1. Attendance of airport fire services at aircraft
3.7.2* Perform visual external safety/ground damage
inspection of
(a) doors and panels and immediate surroundings
(b) Other inspection items as specified in Annex B
1. Immediately upon arrival
2. Immediately prior departure
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Carrier’s representative
3.7.3* Check that all doors and access panels are properly
closed and locked.
3.8* Moving of Aircraft
3.8.1*
(a) Provide
(b) Arrange for
1. Tow-in and/or push-back of aircraft
2. Towing of aircraft between other points
3. Cockpit brake operator in connection with towing

4. Wing-walker(s)
3.8.2
(a) Towbar to be provided by the Carrier.
(b) Towbar to be provided by the Handling Company
(c) Store and maintain towbar(s) provided by the
Carrier
3.9* Exterior Cleaning
3.9.1 Perform cleaning in accordance with Carriers

written instructions of
(b) cabin windows
(e) wings
1. Upper surface
2. Lower surface
1. Upper surface
2. Lower surface
(g) ailerons
1. Upper surface
2. Lower surface
(i) fuselage
1. Upper surface
2. Lower surface
(l) landing gear
(m) wheel well

3.10* Interior Cleaning
3.10.1* Clean
(a) flight deck, if specified, under the control of a
person authorised by the Carrier
(b) passenger and crew compartments (other than
flight deck)
1. Empty ash trays.
2. Dispose of litter.
3. Clear waste from overhead stowage
4. Wipe tables
5. Seats, seat back pockets and passenger service
units
6. Floors
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7. Empty refuse bins
8. Surfaces in pantries, galleys (sinks, working
surfaces, ovens and surrounds) and toilets (wash
basins, bowls, seats, mirrors and surrounds)
9. Remove, as necessary, any contamination
caused by airsickness, spilled food or drink and
offensive stains
10. Telephones, screens and other equipment
11. Inside windows.
3.10.2 Remove and dispose of
(a) litter/waste
(b) food and food-related material (galley waste)*
3.10.3* Perform cabin dressing
(a) Blankets/duvets (fold/place in designated
locations)
(b) Arrange seat belts
(c) Make up berths including crew

(d) Replace head rests
(e) Replace pillow covers
(f) Restock toilet items
(g) Replace/restock seat back pocket items
(h) Other cabin items as specified in Annex B
1. Materials provided by the Carrier
2. Materials provided by the Handling Company
3.10.4*
(a) Disinfect
(b) Deodorize
Aircraft with
1. Materials provided by Carrier
2. Materials provided by Handling Company
3.10.5*
(a) Provide
(b) Arrange for
Laundering of
1. Cabin items (blankets/duvets/pillow cases)
2. Linen
3.10.6 Clean
(b) ULDs
3.11* Toilet Service
3.11.1*
(a) Provide
(b) Arrange for
1. Servicing (empty, clean, flush and replenish
fluids).
2. Triturator/disposal service

3.12* Water Service
3.12.1*
(a) Provide
(b) Arrange for
1. Draining tanks.
2. Replenish tanks (water standard as specified in
Annex B)
3. Water quality tests.
3.13* Cabin Equipment
3.13.1* Rearrange cabin by
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(a) removing
(b) installing
(c) repositioning
Cabin equipment, for example, seats and cabin
divider(s)
3.14* Storage of Cabin Material
3.14.1*
(a) Provide
(b) Arrange for
storage space for the Carrier’s cabin material.
3.14.3*

(a) Provide
(b) Arrange for
replenishment of stocks.
3.15* Catering Ramp Handling

aircraft.
3.15.2* Transfer catering supplies on aircraft.
(a) between lower holds and galleys and vice versa
(b) between galleys
designated points.
3.16* De-Icing/Anti-Icing Services and Snow/Ice

Removal
3.16.1 Remove snow from aircraft without using de-icing

fluid.
3.16.2 Perform “pre” de/anti-icing inspection and advise
flight crew or Carrier representative of results.
3.16.3* Perform clear ice check
3.16.4*
(a) Provide
(b) Arrange for
1. Anti-icing units.
2. De-icing units.
3.16.5 Provide de-icing/anti-icing fluids
3.16.6 Remove frost, ice and snow from aircraft using
de-icing fluid. Fluids to receive purity and
contamination inspection prior to use.

3.16.7 Apply anti-icing fluid to aircraft.
operations.
3.16.9 Perform final inspection after de-icing/anti-icing
operations and inform flight crew of results.
3.16.10* Complete documentation as per Carrier’s
instructions
4.1 Load Control
4.1.1* Deliver load control related documents between

aircraft and airport buildings and vice versa.
4.1.2*
(a) Process
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(b) Sign
Documents and information, including but not
limited to, loading instructions, load and trim
sheets, Captain’s load information and manifests
where:
1. Load Control is performed by the Handling
Company
2. Handling Company is performing inputs/updates
when Load Control is performed by the Carrier or
third party
4.2 Communications
4.2.1* Inform all interested Parties concerning movements

4.2.2*
(a) Compile, receive, process and send all messages
in connection with the services performed by
the Handling Company. The Handling Company

is authorized to use Carrier’s originator code or
double signature procedure
(b) Inform the Carrier’s representative of the
contents of such messages
4.2.3*
(a) Provide
(b) Operate
4.3* Flight Operations
4.3.1 Inform the Carrier of any known project affecting

the operational services and facilities made
available to its aircraft in the areas of responsibility
as specified in Annex B.
4.3.2*
(a) Provide
(b) Arrange for
information
1. At the airport location as defined in Annex B
2. At different airport location(s)
4.3.3*
(a) Provide
(b) Arrange for
delivery of flight operations related documentation
to the aircraft and obtain signature of the pilot-in-
command, where applicable
4.3.4*

(a) Analyse the operational conditions and prepare
(b) request
(c) sign
Make available the operational flight plan
according to the instructions and data provided
by the Carrier
3. En-route
4.3.5*
(a) Prepare
(b) Request
(c) Sign
(d) File
The Air Traffic Services (“ATS”) Flight Plan.
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4.3.6*
(a) Request
(b) Manage
The Carrier’s slot time allocation with the ATS
4.3.7* Provide the crew with a briefing
4.3.8
(a) Prepare
(b) Sign
(c) Deliver
1. The fuel order
2. The fuel distribution form
4.3.9* Provide ground handling party(ies) with weight and
fuel data

4.3.10* Obtain a debriefing from incoming crews,
distributing reports or completed forms to offices
concerned.
4.4* Crew Administration
4.4.1* Distribute crew schedule information provided by

the Carrier to all parties concerned.
4.4.2 Arrange hotel accommodation for crew layover
(a) scheduled
(b) non-scheduled
4.4.3*
(a) Provide
(b) Arrange for
crew transportation to/from off airport locations
4.4.4 Direct crews through airport facilities
4.4.5* Liaise with
(a) Crew layover hotel(s)
(b) Crew transportation company
On crew call and pick-up timings
4.4.6
(a) Prepare crew allowance forms.
4.4.7* Inform the Carrier’s representative of any crew
indisposition or potential absence.
SECTION 5. CARGO AND MAIL WAREHOUSE SERVICES
5.1.1*
(a) Provide
(b) Arrange
1. Warehouse and storage facility(ies)

2. Warehouse handling equipment
3. Warehouse handling services
4. General cargo
6. Specialised cargo products
7. Post office mail
8. Diplomatic mail
9. Diplomatic cargo
10. Company cargo/material
5.1.2*
(a) Issue
(b) Obtain
(c) Make available to Carrier
Receipt upon delivery of cargo
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5.1.3* Take action to
(a) prevent theft or damage to the Carrier’s cargo
and mail in custody of the Handling Company
(b) prevent theft or unauthorised use of, or damage
to the Carrier’s pallets, containers, nets, straps,
tie-down rings and other material in the custody
of the Handling Company. Notify the Carrier
immediately of any damage to or loss of such
items.
5.2 Customs Control
5.2.1*
(a) Prepare Customs documentation
(b) obtain Customs clearance
(c) place cargo under Customs control
(d) present to Customs cargo for physical
examination

for
1. Inbound cargo
2. Outbound cargo
3. Transfer cargo
5.3* Documentation Handling
5.3.1*
(a) Prepare airwaybill
(b) Check all documentation to ensure shipment
may be carried. The check shall not include the
rates charged.
(c) Check security status for the shipment(s)
concerned and take action as per Carrier’s
instructions.
(d) Obtain capacity/booking information for the
(e) Split airwaybill. Forward copies of manifests and
air waybills to the Carrier.
(f) Prepare cargo manifest(s).
(g) Provide the load control unit with Special Load
Notification.
(h) Return copy of airwaybill to shipper, endorsed
with flight details.
(i) Check and/or enter data into Carrier’s and/or
government/customs system, as specified in
Annex B
5.3.2
(b) Make cargo documents available to
consignee or agent.
5.3.3*
(a) Provide
(b) Arrange for
1. Collection of “Charges Collect” as shown on the

air waybill
2. Collection of other charges and fees as shown on
the air waybill
3. Credit to consignees or agents
5.3.4*
(a) Provide
(b) Arrange for
1. Delivery of Cargo/Mail related documentation
from/to agreed points and the aircraft
5.4* Physical Handling Outbound/Inbound
5.4.1* Accept cargo, ensuring that

(a) machine-readable cargo labels are affixed and
processed
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(c) shipments are “ready for carriage”
(d) the weight and volume and number of pieces of
the shipments are checked
(e) the regulations for the carriage of special
cargo, particularly the IATA Dangerous Goods
Regulations (DGR), IATA Live Animals Regulations
(LAR), and others have been complied with.
5.4.2* Tally and assemble cargo for dispatch
5.4.3* Prepare
(a) Bulk cargo
(b) ULDs
using
(c) build up materials provided by Carrier
(d) build up materials provided by Handling
Company and establish
1. Gross weight

2. Volume
3. ULD contour
information
5.4.4* Perform acceptance check on pre-built ULDs and
establish, if accepted
(a) gross weight
(b) volume
(c) ULD contour
information.
5.4.5*
(a) Load outbound cargo on vehicles
(b) Assemble cargo for delivery to the aircraft.
5.4.6*
1. Offload bulk cargo from vehicles
2. Break down ULDs
3. Check incoming cargo against air waybills and
manifests
4. Release cargo to the consignee or agent
5.4.7* Truck service loading/off-loading
(a) Check seals are intact on inbound trucks
(b) Offload truck prior to acceptance into warehouse
(c) Load truck after formal release from warehouse
(d) Place seals
Truck operated by/or on behalf of the Carrier
5.5* Transfer/Transit Cargo

5.5.3*
(a) Provide
(b) Arrange for
transport to the receiving carrier’s warehouse
1. On airport,
2. Off airport
(a) transfer cargo
(b) transit cargo
5.6* Post Office Mail
5.6.1* Check
(a) incoming
(b) outgoing
Mail against Post Office mail documents.
SGHA 2013
5.6.2 In case of missing documentation, issue substitutes
5.6.3* Transport mail from
(a) cargo warehouse to postal facility
(b) postal facility to cargo warehouse
1. On airport
2. Off airport
Together with documents, against receipt from
postal authorities.
5.6.5* Prepare
(a) Bulk mail
(b) ULDs
and establish
(a) gross weight
(b) volume
(c) ULD contour

information
5.6.6 Distribute incoming and/or outgoing post office
mail documents
6.1 Accommodation
6.1.1 Provide the Carrier with

(a) office space
(b) storage space
(c) other facilities, as specified in Annex B*
6.2.1*
(a) Provide
(b) Arrange for
(c) Operate
Computer hardware and other equipment (as
specified in Annex B) to enable access to
1. Carrier’s system
2. Handling Company’s system
3. Other system
6.2.2* Perform the following functions in
(c) other system
for
1. Training.
2. Passenger reservations and sales
3. Passenger service

4. Baggage reconciliation.
5. Baggage tracing.
6. Operations, load control.
7. Cargo reservations and sales
8. Cargo handling
9. Post office mail handling
10. Maintenance reporting
11. Other functions
6.2.3* Manage Automated Self Check-in device(s) and
(a) Provide
(b) Arrange for
1. Stock control
2. Stock replenishment
3. Hosting
SGHA 2013
4. Routine maintenance
5. Servicing and repair
6. Other, as specified in Annex B
6.3.1*
(a) Provide
(b) Arrange for
storage space for
1. Passenger ULDs
2. Cargo ULDs

3. Post office mail ULDs
4. Other ULDs
6.3.2 Take action to prevent damage, theft or
unauthorised use of the Carrier’s ULDs in the
custody of the Handling Company. Notify the Carrier
immediately of any damage or loss.
6.3.3
(a) Take physical inventory of ULD stock and
maintain records.
(b) Compile and despatch ULD control messages
6.3.4 Prepare ULD exchange control documentation for
all transfers of ULDs and obtain signature(s) of the
transferring and receiving carrier(s) or approved
third parties and distribute copies.
6.3.5 Handle lost, found and damaged ULDs and notify
the Carrier of such irregularities.
6.4.1 Liaise with fuel farm suppliers.

6.4.2
for contamination, prior to storage. Notify the
Carrier of results.

contamination. Perform water detection checks
6.5.4 Prepare aircraft for fueling/Defuelling.
6.5.5 Drain water from aircraft fuel tanks.

6.5.6*
(a) Provide
(b) Arrange for
approved fuelling/defuelling equipment.
requested by the Carrier’s designated representative
6.5.8 Check and verify the delivered fuel quantity
6.6.1*
(a) Provide
(b) Arrange for
SGHA 2013
the transport of
1. Passengers
2. Baggage
3. Cargo
4. Post office mail
5. Empty ULDs
6. Other between
(a) airport and town terminal
(b) airport and other agreed points
(c) separate terminals at the same airport

6.7.2 Handle requisitions made by the Carrier’s
authorised representative.
SECTION 7. SECURITY

Reconciliation
7.1.1*
(a) Provide
(b) Arrange for
1. Matching of passengers against established data
2. Security questioning
7.1.2*
(a) Provide
(b) Arrange for
1. Screening of checked baggage
2. Screening of transfer baggage
3. Screening of mishandled baggage
4. Physical examination of checked, transfer and
mishandled baggage
5. Identification of security cleared baggage
7.1.3*
(a) Provide
(b) Arrange for
1. Screening of passengers
2. Screening of cabin/unchecked baggage
3. Physical examination of passengers and cabin/
unchecked baggage
7.1.4*
(a) Provide
(b) Arrange for
1. Identification of passengers prior to boarding
2. Reconciliation of boarded passengers with their
baggage
3. Positive baggage identification by passengers
4. offloading of baggage for passengers who fail to

board the aircraft
7.2.1*
(a) Provide
(b) Arrange for
1. Control of access to the cargo facilities
2. Screening of cargo and/or mail
3. Physical examination of cargo
4. Holding of cargo and/or mail for variable periods
5. Secure storage of cargo and/or mail
6. Decompression/pressure chamber
SGHA 2013
7.3 Catering
7.3.1*
(a) Provide
(b) Arrange for
1. Control of access to the catering unit.
2. Security supervision during food preparation.
3. Security check of catering uplifts.
4. Sealing of food and/or bar trolleys/containers.
5. Physical examination of catering vehicles prior
to loading.
6. Sealing of catering vehicles
7.4* Ramp
7.4.1*
(a) Provide

(b) Arrange for
1. Aircraft
2. Designated areas
7.4.2*
(a) Provide
(b) Arrange for
1. Searching of
2. Guarding of
3. Sealing of
(a) aircraft
(b) designated areas
(c) baggage in the baggage make-up area.
7.4.3*
(a) Provide
(b) Arrange for
Security personnel
1. To safeguard all Loads during the transport
between aircraft and designated locations.
2. During offloading and loading of aircraft.
7.5.1
(a) Provide or
(b) Arrange for
additional security services

8.1.1* Maintain the Carrier’s technical manuals,
handbooks, catalogues, and other operational
documents connected with performance of the
services as specified in Annex B.
8.1.2 Perform line inspection in accordance with Carrier’s
8.1.3* Enter in the aircraft log(s) and sign for the
8.1.4* Enter remarks in aircraft log(s) regarding defects
8.1.5 Provide personnel to assist the flight crew or
ground staff in the performance of their tasks.
8.2.1*
SGHA 2013
(a) Perform.
(b) Supervise
Replenishing operations
8.2.2*
(a) Provide
(b) Arrange for
(c) Operate
Replenishing equipment.
8.2.4* Engine Oil to be provided by the Carrier.
8.2.5* Engine Oil to be provided by the Handling Company.
8.2.6* Hydraulic fluid to be provided by the Carrier.
8.2.7* Hydraulic fluid to be provided by the Handling
Company.

8.3.1 Rectify defects entered in the aircraft log as

reported by the crew or revealed during the
inspection, to the extent requested by the Carrier.
However, major repairs must be separately agreed
upon between the Parties.
8.3.2* Enter in aircraft log(s) and sign for the action taken.
8.3.4*
(a) Provide
(b) Arrange for
maintenance facilities, tools and special
equipment to the extent available.
8.3.5 Move aircraft under its own power
8.4.1*
(b) Administer
the Carrier’s spare parts and/or equipment.
8.4.2* Provide periodic inspection of the Carrier’s spare
parts and/or equipment.
8.4.3* Provide storage space for the Carrier’s spare parts
and/or equipment.

8.5.1*
(a) Provide
(b) Arrange for
1. Parking space.
2. Hangar space.
SGHA 2013
at at
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AGREEMENT
AGREEMENT Annex B – Location(s), Agreed
Services and Charges
to the Standard Ground Handling Agreement (SGHA) of
January 2013
between:
and:
and hereinafter referred to as ‘the Handling Company’.
effective from:
This Annex B for
the location(s):
is valid from:
and replaces:
182
1.1.1 Section(s) ……...... price ……...... per (aircraft type, etc.).
1.1.2 Section(s) ……...... price ……...... per ………………..........….......
1.2 Handling in case of technical landing for other than

commercial purposes will be charged at ……..% of
handling in case of technical landing in accordance
SGHA 2013
3.1 Any disbursements made by the Handling
Company on behalf of the Carrier will be
reimbursed by the Carrier at cost price plus an
accounting surcharge of ………………..........….......%.
183
Aircraft Type Limit ( per incident)
………………............…...................……………….... ………………............…........
………………............…...................……………….... ………………............…........
………………............…...................……………….... ………………............…........
PARAGRAPH 5. AREA OF RESPONSIBILITY
5.1 The area of responsibility as mentioned in Sub-
Sections 4.3 and 4.6 of Annex A is ………………............…..
the services of Annex A Section(s) ……………............…......
to ……………….........…...................………………....
.....................……………............….......................................................
Handling Company will send invoices to (insert
email/physical address).
Handling Company within ………........... days of the
invoice.
184
performed for the Carrier by other organisation(s)
Section(s) ………………............…...................………………....…........
SGHA 2013
Section(s) ………………............…...................………………....…........
to the duration of the Main Agreement, validity of rates or
rights of termination shall be recorded below, notwithstanding
the corresponding Sub-Articles of the Main Agreement.
For example:
9.1 Duration
Main Agreement …………….......................................................
be ……………............…......................................................................
185
9.2 Modification
9.3 Termination
terms ……………............…...............................................................

10.1 In accordance Sub-article 11.3 of the Main Agreement,
any notice or communication to be given hereunder
shall be addressed to the respective parties as follows:
To Carrier: Carrier: ………………............…...................….....
Street: ………………............…...................………
City, Country: ………………............…..............
Telephone: ………………............…...................
Fax: ………………............…...................………….
E-mail: ………………............…...................…….
Attn: ………………............…...................………...
To Handling Company: The Handling Company: ……………….......
Street: ………………............…...................………
City, Country: ………………............…..............
Telephone: ………………............…...................
Fax: ………………............…...................………….
E-mail: ………………............…...................…….
Attn: ………………............…...................………...
186
..........................................................................................................

Courts of:
..........................................................................................................
SGHA 2013
at at
by by
187
AGREEMENT
AGREEMENT - SIMPLIFIED PROCEDURE
Annex B – Location(s), Agreed Services and
Charges
January 2013
between:
and:
and hereinafter referred to as ‘the Handling Company’
effective from:
This Annex B for
the location(s):
is valid from:
and replaces:
PREAMBLE:
188
and Annex A.

commercial purposes will be charged at ………% of
SGHA 2013
3.1 Any disbursements made by the Handling Company
…………………%.
189
4.1 The limit of liability referred to in Sub-Article 8.5(a)
Aircraft Type Limit ( per incident)
………………............…...................……………….... ………………............…........
………………............…...................……………….... ………………............…........
………………............…...................……………….... ………………............…........
Sections 4.3 and 4.6 of Annex A is ...................................
the services of Annex A Section(s) ....................................
to ............................................................
.................................................................................................................
With reference to Sub-Article 7.3, the Parties establish
the following payment terms:
Handling Company will send invoices to (insert email/

physical address).
Notwithstanding Sub-Article 7.1 of the Main Agreement,
the Handling Company shall submit invoices to the
Carrier and the Carrier shall pay the Handling Company
within …………………..days of the invoice.
190
In the event the Carrier disputes any charge or fee set
forth in any invoice, Carrier shall pay the undisputed
portion and notify the Handling Company of the
discrepancy in billing. Both parties shall then seek in
good faith to resolve the disputed amount(s). Upon the
resolution of any disputed amount the Carrier shall
promptly pay the balance due to the Handling Company.
performed for the Carrier by other organisation(s)
Section(s) ………………............…...................………………....………..
SGHA 2013
Section(s) ………………............…...................………………...............
to the duration of the Main Agreement, validity of rates or rights
of termination shall be recorded below, notwithstanding the
corresponding Sub-Articles of the Main Agreement.
For example:
9.1 Duration
Main Agreement .......................................................................
be ....................................................................................................
191
9.2 Modification
9.3 Termination
terms….......................................................................................….

10.1 In accordance Sub-article 11.3 of the Main
Street: ………………............…...................………
City, Country: ………………............…..............
Telephone: ………………............…...................
Fax: ………………............…...................………….
E-mail: ………………............…...................…….
Attn: ………………............…...................………...
Street: ………………............…...................………
City, Country: ………………............…..............
Telephone: ………………............…...................
Fax: ………………............…...................………….
192
E-mail: ………………............…...................…….
Attn: ………………............…...................………...

Courts of; ………………............…...................……….…….…….…….
SGHA 2013
at at
by by
193
PROCEDURE—FOR LINE MAINTENANCE
Note:
*Please note that the Line Maintenance contract Standard
is limited up to and included Weekly Check.
Annex B—Location(s), Agreed Services and Charges
January 2013
Between:
and:
Holding EASA PART 145 or FAR 145 approval no ...................
or any other National Airworthiness Authority as the case may
be
Effective from:
This Annex B for the location(s):
is valid from:
and replaces:
194
PREAMBLE:
and Annex A.
PARAGRAPH 1. SCOPE OF WORK
1.1 For a single ground handling consisting of the arrival
and the subsequent departure at agreed timings
of the same aircraft, the Handling Company shall
provide the following services of Annex A at the
SGHA 2013
following rates.
1.1.1 Pre Flight Check

Section3: 3.5.1, 3.5.2(a,c), 3.7.2(a1,a2), 3.7.3, 3.16.2
Section6: 6.5.1, 6.5.2, 6.5.3, 6.5.4, 6.5.7, 6.5.8, 6.5.9
Section8: 8.1.1, 8.1.2, 8.1.3, 8.1.4, 8.2.1, 8.2.2(a),
8.2.3(a,c), 8.2.4, 8.3.1 (include rectification
up to one man-hour), 8.3.2, 8.3.3, 8.4.1(b),
8.4.2, 8.4.3
1.1.2 Daily Check

195
Section3: 3.5.1, 3.5.2(a,c), 3.7.2(a1,a2), 3.7.3, 3.12.1(b1
(check for water draining during winter period
only), 3.16.2
Section6: 6.5.1, 6.5.2, 6.5.3, 6.5.4, 6.5.7, 6.5.8, 6.5.9
Section8: 8.1.1, 8.1.2, 8.1.3, 8.1.4, 8.2.1, 8.2.2(a),
8.2.3(a,c), 8.2.4, 8.3.1 (include rectification up
to one man-hour), 8.3.2, 8.3.3, 8.4.1(b), 8.4.2,
8.4.3
1.1.3 Weekly Check

Section3: 3.5.1, 3.5.2(a,c), 3.8.2 (a1,a2), 3.7.3, 3.12.1(a1
(check for water draining during winter period
only), 3.16.2
Section6: 6.5.1, 6.5.2, 6.5.3, 6.5.4, 6.5.5, 6.5.7, 6.5.8, 6.5.9
Section8: 8.1.1, 8.1.2, 8.1.3, 8.1.4, 8.2.1, 8.2.2(a), 8.2.3(a,c),
8.2.4, 8.3.1 (include rectification up to one man-
hour), 8.3.2, 8.3.3, 8.4.1(b), 8.4.2, 8.4.3
196Aircraft/Engine Type Price Currency

1.1.4 On Call Maintenance on request and availability

station in question)
Section8: 8.3.1, 8.3.2, 8.3.3
1.1.5 Additional Man-hours

Section8: 8.3.1, 8.3.2, 8.3.3
SGHA 2013
Note: The number of these clauses can be extended or deleted as the case may be.
1.2 No extra charge will be made for providing the

services at night or on legal holidays.
1.3 Aircraft registration number(s), to Aircraft
Type(s) stated in Paragraph 1 of this Annex,
197
which are part of this Agreement, are stated in
……………...................…………. Mentioned Manual/List is
placed in hands of the Handling Company.
PARAGRAPH 2. ADDITIONAL CHARGES
Annex will be charged according to local standard
price list.
It is recommended to define local as the location and
a copy of the local price list attached to the annex as
an annex in Annex B.
3.1 Any Disbursements made by the Handling Company
Carrier at cost price plus an accounting surcharge
of……..........…..%.
Agreement, the Handling Company subcontracts the
services of Annex A.
Service to Company using approval certificate no.

198
Aircraft Limit (per incident) Currency
PARAGRAPH 6. SETTLEMENT
6.1 Notwithstanding Sub-Article 7.2 of the main
Agreement, settlement of account shall be effected
monthly with copy to following address: …...........................
...…..............................…..............................…..............................…........
SGHA 2013
For example:
7.1 Duration
Main Agreement ………………................………..……….................
be ………………................………..………............................................
199
7.2 Modification
7.2.1 Any modification to this Annex B shall be made by a
written amendment signed by both Parties.
7.3 Termination
terms ………………................………..………....................................
PARAGRAPH 8. AIRCRAFT MAINTENANCE SERVICES

8.1 Notwithstanding the second sentence of Sub-Article
5.1. of the Main Agreement insofar as it refers to
Services of Section 8 of Annex A. In the absence of
Technical instructions from the Carrier, the Handling
Company shall promptly seek Technical Instructions
from the Carrier but shall take no action pending
receipt of such Technical Instructions. The Handling
Company will not be held responsible for any flight
delay resulting from lack of Technical Instructions
from the Carrier.
8.2 It is the Carrier’s responsibility to ensure that the
conditions of this agreement are acceptable to its
appropriate authorities.
8.3 It is understood that the signature of the Handing
Companies ground engineer in the technical log of the
Carrier’s aircraft only certifies the correct performance
of routine checks and rectification of flight and/or
ground discrepancies related to the checks performed.
200
The Handling Company assumes no responsibility for
the Airworthiness of the Carrier’s aircraft.
8.4 The Handling Company is using ……. approval
certificate no …….. EASA.145 or FAR 145 …………. as
the case must be.
PARAGRAPH 9. AIRWORTHINESS DATA
9.1 The airworthiness data supplied by the Carrier
deemed necessary to fulfill the Handling Companies
responsibility at agreed aircraft type(s) are stated
in the documentation stated below. Mentioned
documentation is placed in hand of the Handling
Company at location(s) in question.
SGHA 2013
Aircraft Airworthiness data
9.2 It is the responsibility of the Carrier to ensure

that the latest and valid revisions of technical
documentation and/or check sheets are available
201
to the Handling Company in order to fulfill the
technical services agreed in the contract at the
location(s) concerned.
PARAGRAPH 10. SPARE AND POOL PARTS ADMINISTRATION
10.1 The Handling Company is responsible for checking
that all spare parts or pool parts, which are to
be fitted on the Carrier’s aircraft, at location in
question, are in compliance with the applicable
EASA Part 145 or FAR 145 requirements. This
requires the Handling Company to ensure that all
parts are in satisfactory condition and provided
with appropriate documentation. Accordingly, the
Handling Company reserves the right to reject a
part provided by the Carrier or its pool partner, if
compliance with the above cannot be assured.
10.2 It is the Carrier’s responsibility to specify which
spare parts/pool parts, the Handling Company shall
administer and store. Subject parts are described in
…………….. which are placed at location(s) in question.
PARAGRAPH 11. AUDITING
Agreement, the Carrier or its competent authority
may, by prior written notice to the Handling
Company at its own cost, engage the Handling
Company for the purpose of auditing at the
location(s) designated in Annex(es) B. Such notice
shall contain a description of area(s) to be audited.
The total cost of the audit performed by the Carrier
202
or its competent authority shall be born ultimately
by the Carrier.
this Annex B shall be governed by and interpreted in
accordance with the laws of:
.....................................…………………………………………..……………….
Courts of:
.....................................…………………………………………..……………….
SGHA 2013
Agreement, any notice or communication to
be given hereunder shall be addressed to the
Street: ………………............…...................………
City, Country: ………………............…..............
Telephone: ………………............…...................
Fax: ………………............…...................………….
E-mail: ………………............…...................…….
Attn: ………………............…...................………...
Street: ………………............…...................………
203
City, Country: ………………............…..............
Telephone: ………………............…...................
Fax: ………………............…...................………….
E-mail: ………………............…...................…….
Attn: ………………............…...................………...
Signed date: Signed date:
at at
by by
204
205
SGHA 2013
206
Standard
Ground Handling
Agreement
(SGHA)
SGHA 2008
207
208
between:
and:

ARTICLE 1 PROVISION OF SERVICES
ARTICLE 2 FAIR PRACTICES
ARTICLE 3 SUBCONTRACTING OF SERVICES
ARTICLE 4 CARRIER’S REPRESENTATION
ARTICLE 5 STANDARD OF WORK
ARTICLE 6 REMUNERATION
SGHA 2008
ARTICLE 7 ACCOUNTING AND SETTLEMENT

ARTICLE 8 LIABILITY AND INDEMNITY
ARTICLE 9 ARBITRATION
ARTICLE 10 STAMP DUTIES, REGISTRATION FEES
ARTICLE 11 DURATION, MODIFICATION AND TERMINATION
209
terminology apply to the SGHA:
Handling Company may request an outside agency to
perform the service in question. The charge of the outside
agency shall be paid by the Carrier. The Handling Company
assumes no liability toward the Carrier for such
arrangements.
AS MUTUALLY AGREED or BY MUTUAL AGREEMENT or BY
THE CARRIER’S REQUEST, it is recommended that,
whenever this terminology is used, such items be supported
by specific documentation or reference.
CARGO includes the Carrier’s service cargo and company
mail.
THE CARRIER’S AIRCRAFT means any aircraft owned,
leased, chartered, hired or operated or otherwise utilised by
or on behalf of the Carrier and in respect of which the Carrier
has either expressly or implicitly contracted, instructed or
carry out any ground handling service(s).
method of performing check-in, capacity and load control
and dispatch of flights.
210
processing) transmission of business data in a standard
format.
including ballast.
OWNING CARRIER means a carrier who is the owner or
lessee of a Unit Load Device.
PASSENGERS includes the Carrier’s service and free
passengers.
responsibility for the provision of the service in question.
RECEIVING CARRIER means a carrier who receives a Unit
Load Device from a transferring carrier at a transfer point.
SPECIAL SHIPMENTS means, for example, perishables, live
animals, valuables, vulnerable cargo, news material,
SGHA 2008
dangerous goods etc.

SPECIALISED CARGO PRODUCTS means, for example,
express cargo, courier shipments, same day delivery.
STATION MANAGEMENT means management of Carriers
administrative and/or operational function(s) within scope
defined in the Annex B.*
211
SUPERVISION means oversight of services performed by
third parties, i.e. Companies who have a separate Annex B
(or similar contract) with the carrier. The term Supervision
shall not apply to the Handling Company self-management
of own services or oversight of Handling Company’s
subcontractors (as referenced to in Article 5 of the Main
Agreement).*
commercial reasons where no physical change of load
occurs.
TICKET means either the document entitled “Passenger
Ticket and Baggage Check” or any electronic ticket data held
in the Carrier’s database.
TRANSFERRING CARRIER means a carrier who transfers a
Unit Load Device to a receiving carrier at a transfer point.
TRANSIT FLIGHT is an aircraft making an intermediate
landing for commercial reasons where a change of load
occurs.
TRUCK HANDLING means loading and/or unloading a truck
operating as a Truck Service.
TRUCK SERVICE means a service operated by truck on
behalf of an airline carrying loads documented in accordance
with the applicable IATA and/or ICAO rules, regulations and
procedures. In the Main Agreement and in Annex A, the word
“aircraft” will read “truck” and “flight” will read “truck
service” when it concerns the handling of a truck as meant
under the above definitions. In Section 5, Item 5.5.5 of
Annex A, the word “vehicle” means a conveyance of any kind
to be used within the ramp area for transport of cargo
between warehouse and truck or between two trucks or
between two warehouses.*

change of load.
UNIT LOAD DEVICES (ULDs) means devices which interface
directly with an aircraft restraint system and are registered
by the IATA ULD Technical Board.
SGHA 2008
213
Main Agreement
Having its principal office at:
Hereinafter referred to as ‘the Carrier’ or ‘the Handling
Company’ as the case may be, and:
Having its principal office at:
Hereinafter referred to as ‘the Handling Company’ or ‘the
Carrier’, as the case may be, [the Carrier and/or the Handling
Company may hereinafter be referred to as “the Party(ies)”]
1.1 General
The services will be made available within the
limits of possibilities of the Handling Company and
in accordance with the applicable IATA and/or ICAO
and/or other governing rules, regulations and
procedures.
1.2 Documents for Ground Handling
Documents used for ground handling will be the
standardised formats that may apply under IATA
214
1.3 Scheduled Flights
schedule at the location(s) mentioned in the
Annex(es) B, those services of Annex A as are listed
in the Annex B for the respective locations. The
Carrier, in turn, agrees to inform the Handling
Company as soon as possible about any changes of
schedule and/or frequencies and/or types of aircraft.
1.4 Extra Flights
locations, provided that reasonable prior notice
is given and the provision of such additional
services will not prejudice commitments already
undertaken.
1.5 Priority
In case of multiple handling, priority shall, as far as
possible, be given to aircraft operating on schedule. SGHA 2008
1.6* Emergency Assistance

order to provide support to the Carrier in event of
an emergency including but not limited to, forced
establish the carrier’s needs in an emergency and
provide the Handling Company its current
emergency procedures.

In the absence of Carrier instructions , in part or
emergency response plan(s)
plan(s) which includes the immediate notification
to the Carrier and establish open-line
communications with the Carrier.
authorities.
All documentation and information pertaining to
the emergency is the property of the Carrier and
shall be held confidential by the Handling
Company, unless such documentation and
information is specifically required by applicable
law or by governmental or local authorities
regulations.
1.7 Additional Services
request, provide to the Carrier any additional
services. Such services may be governed by special
conditions to be agreed between the Parties.
216
1.8 Other Locations
maintains a ground handling organisation, the
furnish necessary services.
2.1 The Handling Company will take all practicable
measures to ensure that sales information
contained in the Carrier’s flight documents is made
available for the purposes of the Carrier only.
regulations, in which case the other Party will be
notified accordingly.
SGHA 2008
3.1 The Handling Company is entitled to delegate

any of the agreed services to subcontractors with
the Carrier’s consent, which consent shall not be
unreasonably withheld. It is understood that, in this
case, the Handling Company shall nevertheless be
services and the provider(s) thereof, will be recorded
in the Annex(es) B.
217
3.2 The Carrier shall not appoint any other person,
company or organisation to provide the services
cases as shall be mutually agreed between the
Parties.
4.1 The Carrier may maintain at its own cost, its own
representative(s) at the location(s) designated
in the Annex(es) B. Such representative(s) and
inspect the services furnished to the Carrier by the
to the Carrier’s clients such assistance as shall
not interfere with the furnishing of services by the
Handling Company.
Handling Company and at its own cost, engage
an organisation (hereinafter referred to as ‘the
own representative.
218
5.1 The Handling Company shall carry out all technical
services also having a safety aspect, for example,
load control, loading of aircraft and handling of
writing to the Carrier by the Handling Company.
In the case of absence of instructions by the Carrier,
the Handling Company shall follow its own
standard practices and procedures provided they
comply with the applicable IATA and/or ICAO and/or
other governing rules, regulations and procedures.
5.2 The Handling Company will carry out all other
services in accordance with the Carrier’s procedures
and instructions, or as mutually agreed. In the
case of absence of instructions by the Carrier, the
Handling Company shall follow its own standard
practices and procedures.
5.3 The Handling Company agrees to take all possible
services, the Carrier’s Aircraft, crews, passengers
SGHA 2008
and load receive treatment not less favourable

than that given by the Handling Company to other
Carriers or its own comparable operation at the
same location.
5.4 The Handling Company agrees to ensure that
authorisations of specialised personnel performing
services for the Carrier are kept up-to-date. If at any
immediately.
219
5.5 T he Carrier shall supply the Handling Company with
sufficient information and instructions to enable the
Handling Company to perform its handling properly.
5.6 In the provision of the services as a whole, due
regard shall be paid to safety, security, local and
international regulations, applicable IATA and/
or ICAO and/or other governing rules, regulations
and procedures and the aforementioned request(s)
of the Carrier in such a manner that delays and
damage to the Carrier’s Aircraft and load are
avoided and the general public is given the best
impression of air transport.
5.7 The Handling Company must report to the Carrier’s
representative immediately all loss of or damage,
threatened or actual, to aircraft and loads noticed
in the course of the handling or which in any other
way comes to the knowledge of the Handling
Company.
5.8 The Parties shall reach mutual agreement on the
quality standards for any services, not excluding
those covered by Sub-Article 5.1 above. Such quality
standards for a specific location may form part of
the applicable Annex B. The Handling Company
agrees to take all possible steps to ensure that,
with regard to contracted services, the agreed upon
quality standards will be met.
5.9 The Carrier may at its own cost, by prior written
notice, audit the designated services in the
applicable Annex(es) B. Such notice shall contain
a description of the area(s) to be audited. The
Handling Company shall cooperate with the Carrier
and will undertake any corrective action(s) required.
220
5.10* In the provision of the Services, the Parties agree to
comply with any applicable data protection laws.
5.11* The Handling Company will supervise and manage
its own activities and/or those subcontracted as
agreed/covered scope of services with Annex B.
5.12* The Handling Company Shall be able to
demonstrate a Safety management System in use
following IATA AHM610 and/or ICAO, local and
international regulations, or other governing rules.
6.1 In consideration of the Handling Company providing
the services, the Carrier agrees to pay to the
Handling Company the charges set out in the
respective Annex(es) B.
The Carrier further agrees to pay the proper charges
of the Handling Company and to discharge all
additional expenditure incurred for providing the
services referred to in Sub-Articles 1.4, 1.6, 1.7
and 1.8.
6.2 The charges set out in Annex(es) B do not include: SGHA 2008
– Any charges, fees or taxes imposed or levied by

the Airport, Customs or other authorities against
the Carrier or the Handling Company in
connection with the provision of services herein
by the Handling Company or in connection with
the Carrier’s flights.
221
– Expenses incurred in connection with stopover
and transfer passengers and with the handling of
flights.
Such charges, fees, taxes or other expenses as
outlined above shall be borne ultimately by the
Carrier.
ARTICLE 7. ACCOUNTING AND SETTLEMENT
7.1 The Handling Company shall invoice the Carrier
monthly with the charges arising from the provision
of the handling services of Annex A as listed in
Annex(es) B at the rates of charges set out in
Annex(es) B.
7.2 Settlement shall be effected through the IATA
Clearing House unless otherwise agreed in
Annex(es) B.
subcontractors;
(b) “ground support equipment” shall mean all
equipment used in the performance of ground
handling services included in Annex A, whether
fixed or mobile, and
(c) “act or omission” shall include negligence.
222
8.1* Except as stated in Sub-Article 8.5, the Carrier shall
not make any claim against the Handling Company
and shall indemnify it (subject as hereinafter
provided) against any legal liability for claims
or suits, including costs and expenses incidental
thereto, in respect of:
by, or on behalf of, the Carrier and any
arising from an act or omission of the Handling
Company in the performance of this Agreement
unless done with intent to cause damage, death,
delay, injury or loss or recklessly and with the
knowledge that damage, death, delay, injury or loss
would probably result. SGHA 2008
PROVIDED THAT all claims or suits arising here

under shall be dealt with by the Carrier.
undue delay and shall furnish such assistance as
the Carrier may reasonably require.

applicable to such act or omission committed by
the Handling Company in performing this
Agreement then upon such decision of the Court
the indemnity of the Carrier to the Handling
Company hereunder shall be limited to an amount
not exceeding the amount for which the Carrier
would have been liable if it had committed such act
or omission.
8.2 The Carrier shall not make any claim against the
operation of the Carrier’s aircraft arising from an
act or omission of the Handling Company in the
8.3 (a) Notwithstanding the provisions of Sub-Article
8.1, in the case of claims arising out of surface
transportation which is provided on behalf of the
Carrier and is part of the operation of loading/
embarking or unloading/disembarking and/or is
indemnity shall not exceed the limits specified
in the said Contract of Carriage
224
(b) in the case of claims arising out of surface
transportation which is not provided on behalf
of the Carrier and/or is not part of the operation
of loading/embarking or unloading/disembarking
and/or is not covered by the Carrier’s Contract of
Carriage the waiver and indemnity herein
contained shall not apply.
against the Carrier and shall indemnify it (subject
Handling Company, its servants, agents or
subcontractors; and
(b) damage to or loss of property owned or
operated by, or on behalf of, the Handling
Company and any consequential loss or
damage; arising from an act or omission of the
Carrier in the performance of this Agreement
unless done with intent to cause damage, death,
delay, injury or loss or recklessly and with
SGHA 2008
knowledge that damage, death, delay, injury or

loss would probably result.
physical loss of or damage to the Carrier’s Aircraft
caused by the Handling Company’s negligent act
or omission PROVIDED ALWAYS THAT the Handling
Company’s liability shall be limited to any such loss
of or damage to the Carrier’s Aircraft in an amount
not exceeding the level of deductible under the
225
Carrier’s Hull All Risk Policy which shall not, in any
event, exceed USD 1,500,000 except that loss or
damage in respect of any incident below USD 3,000
shall not be indemnified.
For the avoidance of doubt, save as expressly
stated, this Sub-Article 8.5 does not affect or
prejudice the generality of the provisions of Sub-
Article 8.1 including the principle that the Carrier
shall not make any claim against the Handling
Company and shall indemnify it against any liability
in respect of any and all consequential loss or
damage howsoever arising.
8.6* Furthermore, notwithstanding Sub-Article 8.1(c)
the Handling Company shall indemnify the Carrier
against direct loss of or damage to the Carrier’s
cargo (excluding mail) caused by the negligent
act or omission by or on behalf of the Handling
Company in the provision of the services and/or
the supply of goods under this Agreement
PROVIDED ALWAYS THAT the Handling Company’s
liability shall be limited to 17 SDR per kilo or to
the actual compensation paid out by the Carrier,
whichever is less. In any event, the total amount of
the claim shall not exceed USD 1,000,000, except
that loss or damage in respect of any claim below
USD 500 shall not be indemnified. Any claim shall
be submitted within the time limits of the Warsaw
Convention. For the avoidance of doubt, the liability
of the Handling Company shall never exceed the
liability of the Carrier.
226
arbitration process, the dispute shall be settled in accordance
with the laws of the state or jurisdiction set out in Annex(es)
B, by the courts set out in Annex(es)B without regard to
principles of conflict of laws.
under the national law of the location(s), as
mentioned in the Annex(es) B and not being a
location situated in the country of either Party to
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this Agreement will be shared equally between the

Parties.
227
11.1 This Agreement shall be effective from
……………….................... the date specified in the
respective Annex(es) B. It shall supersede any
previous arrangements between the Parties
governing the provision of services at locations
for which there are valid Annex(es) B to this
Agreement.
11.3 ny notice referred to under this Article 11 given by
A
means where proof of receipt or acknowledgement
is obtained, to the respective office of the other
Party as recorded in the Annex(es) B. In case of a
11.5 T ermination by either Party of all or any part of the
services to be furnished at a specific location requires
sixty days prior notice to the other Party. In the event
of part termination of services, consideration shall be
given to an adjustment of charges.
228
11.7 In the event of the Carrier’s or the Handling
Company’s permit(s) or other authorisation(s) to
conduct its air transportation services, or to furnish
the services provided for in the Annex(es) B, wholly
or in part, being revoked, cancelled, or suspended,
that Party shall notify the other Party without delay
and either Party may terminate the Agreement
or the relevant Annex(es) B at the effective date
of such revocation, cancellation or suspension
by giving to the other Party notice thereof within
11.8 Either Party may terminate this Agreement
and its Annexes at any time if the other Party
becomes insolvent, makes a general assignment
for the benefit of creditors, or commits an act
of bankruptcy or if a petition in bankruptcy or
for its reorganisation or the readjustment of its
indebtedness be filed by or against it, provided
the petition is found justified by the appropriate
authority, or if a receiver, trustee or liquidator of all
or substantially all of its property be appointed or
applied for. SGHA 2008
prompt notification is given by either Party in
respect of any failure to perform its obligations
under this Agreement arising from any of the
following causes;
– Labour disputes involving complete or partial
work;
– Force majeure or any other cause beyond the
229
11.11 T he Handling Company shall have the right at any
effective. The notice shall specify the revised
charges which the Handling Company proposes to
introduce, together with the date on which they are
to be brought into effect.
11.12 N
otwithstanding Article 11.11, when changes occur
in the schedule, and/or frequencies and/or types of
aircraft, other than those set out in Annex(es) B,
which affect the handling costs, either Party shall
have the right to request an adjustment to the
handling charges as from the date of the change
provided that the Party concerned informs the other
Party within thirty days of the change.
230
at at
by by
SGHA 2008
231
AGREEMENT
AGREEMENT Annex A – Ground Handling
Services
To the Standard Ground Handling Agreement
effective from:
between:
and:
This Annex A
is valid from:
and replaces:
TABLE OF CONTENTS
SECTION 1. REPRESENTATION, ADMINISTRATION AND
SUPERVISION
1.1 General
1.3 Supervision and/or Co-ordination of Services
Contracted by the Carrier with Third Party(ies)
1.4* Station Management
2.1 General
2.2 Departure
2.3 Arrival
232
2.4 Remote/Off Airport Services
2.5 Intermodal Transportation by Rail, Road or Sea
3.2 Marshalling
3.3 Parking
3.4 Cooling and Heating
3.7 Starting
3.8 Safety Measures
3.12 Toilet Service
3.13 Water Service
3.17 De-Icing/Anti-Icing Services and Snow/Ice Removal
SECTION 4. LOAD CONTROL, COMMUNICATIONS AND FLIGHT
SGHA 2008
OPERATIONS
4.1 Load Control
4.2 Communications
4.3 Flight Operations – General
4.4 Flight Operations – Flight Preparations at the Airport
of Departure
4.5 Flight Operations – Flight Preparations at a Point
Different from the Airport of Departure
4.6 Flight Operations – En-route Flight Assistance
4.7 Flight Operations – Post-flight Activities
233
4.8 Flight Operations – En-route Re-despatch
4.9 Flight Operations – Crew Administration
5.1 Cargo and Mail Handling - General
5.2 Customs Control
5.4 Document Handling
6.1 Accommodation
6.7 Catering Services – Liaison and Administration
SECTION 7. SECURITY
7.1 Passenger and Baggage Screening and Reconciliation
7.3 Catering
7.4 Aircraft
8.2 Replenishing of oil and fluids
234
SECTION 1. REPRESENTATION, ADMINISTRATION AND
SUPERVISION
1.1 General
1.1.1
(a) Provide or
(b) Arrange for
guarantee or bond to facilitate the Carrier’s
activities.
1.1.4 Inform all interested Parties concerning movements
Carrier.
1.2.3* Prepare, forward, file and retain for a period
SGHA 2008
specified in the Annex B, messages/reports/

statistics/documents and perform other
administrative duties in the following areas.
(c) ramp services
(d) load control

(f) cargo services
(g) mail services
(i) security
1.2.4* Maintain the Carrier’s manuals, circulars, and other
relevant operational documents connected with the
1.2.5
(a) Check
(b) Sign
(c) Forward
on behalf of the Carrier invoices, supply orders,
handling charge notes, work orders.
1.2.6* Effect payment, on behalf of the Carrier, including
but not limited to:
(a) airport, customs, police and other charges
relating to the services performed
(b) cost for provisions of bond guarantee
(c) out-of-pocket expenses, accommodation,
transport.
1.3 Supervision and/or Co-ordination of Services
Contracted by the Carrier with Third Party(ies)

1.3.1
(a) Supervise
(b) Co-ordinate
services contracted by the Carrier with third
party(ies)
1.3.2 Ensure that the third party(ies) is(are) informed
about operational data and Carrier’s requirements
in a timely manner.
1.3.3 Liaise with the Carrier’s designated representative.
1.3.4 Verify availability and preparedness of staff,
equipment, Loads, documentation and services of
the third party(ies) to perform the services.
1.3.7 Verify despatch of operational messages.
1.4* Station Management
SGHA 2008
(a) exclusively
(b) non-exclusively
1.4.2 The Handling Company is authorised to represent
Carrier’s interest with regard to resolving
governmental and local authorities matters.
237
1.4.3 Attend local airport meetings on behalf of the
Carrier
(a) Report to the Carrier results/contents of
the meetings
1.4.4 The handling company will be authorised to
(a) solicit
(b) negotiate
(c) commit
services on behalf of the Carrier, with expenditure/
commitment limit to be specified in Annex B
(1) airport lounges
(2) baggage delivery services
(3) janitorial
(4) newspapers delivery
(5) laundry services
(6) porters
(7) other
available, on behalf of the Carrier.
238
1.4.6 Liaise with relevant local and Government
authorities to ensure that all necessary permits and
licenses are applied
for, negotiated and secured in advance of each
seasonal/operational change.
1.4.7 Perform and report (KPI - key performance
indicators) quality/performance measurements.
pouches.
2.1 General
2.1.1 Inform passengers and/or public about time of
arrival and/or departure of Carrier’s aircraft and
surface transport.
2.1.2 Make arrangements for stopover, transfer and
transit passengers and their baggage and inform
them about services available at the airport.
2.1.3* When requested by the Carrier,
(a) provide or
SGHA 2008
(b) arrange for

special equipment, facilities and specially trained

(1) unaccompanied minors
(2) persons with reduced mobility (PRMs)
(3) VIPs
(4) transit without visa passengers (TWOVs)
(5) deportees
(6) special medical transport
(7) others, as specified in Annex B.
2.1.4 Assist passengers when flights are interrupted,
delayed or cancelled.
2.1.5 If applicable, arrange storage of baggage in the
Customs’ bonded store (any fees to be paid by the
passenger).
2.1.6
made by the Carrier’s passengers
(b) Process such claims.
2.1.7 Handle lost, found and damaged property matters.
(a) accept baggage irregularity reports
(b) enter data into baggage tracing system
(c) maintain baggage tracing system files for period
specified in Annex B
(d) make payments for incidental expenses
(e) arrange for delivery of delayed baggage to
passengers
(f) handle communications with passengers
240
2.1.9
(a) Provide or
(b) Arrange for
(1) check-in position(s)
(2) service counter(s)/desk(s) for other purposes
(3) lounge facilities
(4) porter services
(5) other services as specified in Annex B.
2.1.10 Perform on behalf of the Carrier the following sales
functions
(a) reservations
(c) e-ticketing
2.2 Departure
SGHA 2008

2.2.2* Check and ensure
(a) that tickets are valid for the flight(s) for which
they are presented. The check shall not include
the fare
(b) that tickets presented are not blacklisted in the
industry ticket service data base. Blacklisted
documents shall not be honoured and
immediately reported to the Carrier.

2.2.3*
(a) Check travel documents for the flight(s)
concerned. In the event that the Handling
Company does not have access to information
that verifies visa validities the Handling
Company will not have liability. The Handling
Company shall not be liable for immigration
fines in the event of non-bona fide travel
documents or other events which are outside of
their control
(b) Enter required passenger and/or travel
document information into Carrier’s and/or
government system.
2.2.4
(a) Weigh and/or measure checked and/or
cabin baggage,
for
(1) initial flight.
(2) subsequent flight(s).
2.2.5 Excess baggage
(a) determine excess baggage
(b) issue excess baggage ticket
(c) collect excess baggage charges
(d) detach applicable excess baggage coupons.

2.2.6 Tag checked and/or cabin baggage for
(a) initial flight
(b) subsequent flight(s).
2.2.7 Effect conveyance of checked baggage to the
baggage sorting area.
2.2.8 Effect conveyance of oversized checked baggage to
the baggage sorting area.
2.2.9 Collect airport and/or any other service charges
from departing passengers.
2.2.10
(a) Carry out the Carrier’s seat allocation or
selection system
(c) Detach applicable flight coupons for
(1) initial flight
(2) subsequent flight(s).
2.2.11 Handle
SGHA 2008

2.2.12 Direct passengers through controls to departure
gate
2.2.13* At the gate perform
(a) check-in in accordance with item 2.2.3
(b) check baggage

(c) verification of travel documents
(d) upgrades and downgrades
(e) handling of stand-by list
(f) verification of cabin baggage
(g) manage the boarding process
(h) reconciliation of passenger numbers with
aircraft documents prior to departure
(i) other gate functions as specified in Annex B
2.2.14*
(a) collect
(b) reconcile
(c) handle and forward to Carrier.
passengers.
2.3 Arrival
2.3.1
(a) Perform or
(b) Arrange for
opening/closing aircraft passenger doors.
2.3.2 Direct passengers from aircraft through controls.
2.3.3
(a) Provide for or
(b) Arrange for
(1) Transfer desk/connection services
(2) Baggage recheck.
244
2.4 Remote/Off Airport Services
2.4.1 Inform passengers/public about time of arrival/
departure.
2.4.2 Handle departing passengers and baggage.
2.4.3 Carry out passenger and baggage handling as
described in Sub-Sections 2.1, 2.2 and 2.3.
2.4.4 Direct departing passengers to connecting transport
to the airport.
2.4.5 Handle passengers arriving from the airport.
2.4.6 Deliver baggage to passengers in accordance with
local procedures.
2.5.1 Handle departing passengers and baggage.
2.5.2 Carry out passenger and baggage handling
as described in Sub-Sections 2.1, 2.2 and 2.3,
where applicable, substituting “rail, road or sea
2.5.3 Direct departing passengers to connecting
SGHA 2008
transport.
2.5.4 Load baggage on connecting transport, as directed
by the rail, road or sea transport operator.
2.5.5 Handle arriving passengers and baggage from the
2.5.6 Direct arriving passengers through controls to the
245
2.5.7 Offload baggage from connecting transport, as
3.1.1 Handle baggage in the baggage sorting area.
3.1.2 Prepare for delivery onto flights
(a) bulk baggage
(b) ULDs.
(a) bulk baggage
(b) built - up ULDs
information.
3.1.4 Offload
(a) bulk baggage
(b) ULDs.
3.1.5 Prioritise baggage delivery to claim area.
3.1.6 Deliver to claim area
(a) baggage
(b) oversize baggage.
(a) Provide or
(b) Arrange for
246
(1) Sortation of transfer baggage
(2) Storage of transfer baggage prior to despatch
(storage time limits to be specified in
AnnexB)
(3) transport of transfer baggage to the sorting
area of the receiving carrier.
3.2 Marshalling
3.2.1
(a) Provide or
(b) Arrange for
marshalling at arrival and/or departure.
3.3 Parking
3.3.1
(a) Provide
(b) Position and/or
remove wheel chocks.
3.3.2 Position and/or remove
SGHA 2008
(a) landing gear locks

(b) engine blanking covers
(c) pitot covers
(d) surface control locks
(e) tailstands and/or aircraft tethering
(f) other items as specified in Annex B
(e.g. safety cones).
247
3.3.3*
(a) Provide
(b) Arrange for
(c) Operate
ground power unit
3.4 Cooling and Heating
3.4.1*
(a) Provide
(b) Arrange for
(c) Operate cooling unit.
3.4.2*
(a) Provide
(b) Arrange for
(c) Operate heating unit.
3.5.2 Perform ramp to flight deck communication
(a) during tow-in and/or push-back
(b) during engine starting
(c) for other purposes.
3.6.1*
(a) Provide
(b) Arrange for

(c) Operate
(1) passenger steps
(2) flight deck steps
(3) loading bridges.
3.6.2
(a) Provide or
(b) Arrange for
(1) Passenger
(2) Crew transport between aircraft and airport
terminals.
3.6.3
(a) Provide or
(b) Arrange for equipment for loading and/or
unloading.
3.6.4*
(a) Provide or
(b) Arrange for
SGHA 2008
(1) Baggage
(2) Mobility devices at aircraft doors or other
agreed points to be specified in Annex B.
3.6.5*
(a) Provide or
(b) Arrange for

(1) Baggage
(2) Cargo
(3) Mail
(4) Documents
(5) company mail between agreed points on the
airport.
3.6.6
(a) Unload aircraft, returning lashing materials to
the Carrier
(b) Load and secure Loads in the aircraft
(c) Operate in-plane loading system.
3.6.7 Redistribute Loads in aircraft.
3.6.8 Open, close and secure aircraft hold doors
(b) aircraft main deck.
3.6.9
(a) Provide or
(b) Arrange for
ballast
3.6.10
(a) Provide or
(b) Arrange for
safeguarding of all Loads requiring special handling
(e.g. valuables) during
250
(1) loading/unloading
(2) transport between aircraft and designated
point on the airport.
3.7 Starting
3.7.1
(a) Provide
(b) arrange for
(c) Operate air start unit.
3.8 Safety Measures
3.8.1
(a) Provide or
(b) Arrange for
fire-fighting and other protective equipment.
3.8.2* Perform safety/ground damage inspection
(a) immediately upon arrival
(b) immediately prior departure
(1) doors and panels
SGHA 2008
(2) Other inspection items as specified in Annex B

Carrier’s representative.
3.9.1
(a) Provide or
(b) Arrange for
tow-in and/or push-back tractor.
251
3.9.2
(a) Towbar to be provided by the Carrier
(b) Towbar to be provided by the Handling
Company
(c) Store and maintain towbar(s) provided by
the Carrier.
3.9.3
(a) Tow in and/or push back aircraft
(b) Tow aircraft between other agreed points
(c) Provide authorised cockpit brake operator in
connection with towing
(d) Provide wing-walker(s).
3.10.1* Perform cleaning in accordance with Carriers
written instructions of
(b) cabin windows
(e) wings*
(1) upper surface
(2) lower surface
(1) upper surface
(2) lower surface

(g) ailerons
(1) upper surface
(2) lower surface
(i) fuselage
(1) upper surface
(2) lower surface
(l) landing gear
(m) wheel well.
3.11.1 Clean flight deck, if specified, under the control of a
person authorised by the Carrier
(a) empty ash trays
(b) dispose of litter SGHA 2008
(c) clear waste from seat back stowage’s and racks

(d) wipe crew tables
(e) clean seats
(f) mop floor
(g) clean flight deck inside windows.
253
3.11.2 Clean passenger and crew compartments (other
than flight deck)
(a) empty ash trays
(b) dispose of litter
(c) clear waste from overhead stowages
(d) wipe tables
(e) clean and tidy seats, seat belts, seat back
pockets and passenger service units
(f) clean floors (carpets and surrounds)
(g) empty and clean refuse bins
(h) clean surfaces in pantries, galleys (sinks,
working surfaces, ovens and surrounds) and
toilets (wash basins, bowls, seats, mirrors and
surrounds)
(i) remove, as necessary, any contamination caused
by airsickness, spilled food or drink and offensive
stains
( j) clean telephones, fax machines, LCD screens
and other equipment.
3.11.3 Clean cabin windows.
3.11.4 Clean
(b) ULDs
3.11.5 Fold and stow blankets.
3.11.6 Make up berths.
254
3.11.7 Change
(a) head rest covers,
(b) pillow covers,
covers to be supplied by the carrier.
3.11.8 Collect and/or distribute in
(a) cabin
(b) toilets
items provided by the Carrier.
3.11.9 Disinfect and/or deodorize aircraft with
(a) materials provided by Carrier
(b) materials provided by Handling Company.
3.11.10
(a) Remove
(b) Destroy food and material left over from
incoming flights.
3.11.11
(a) Provide or
SGHA 2008
(b) Arrange for

laundering of
(1) cabin blankets
(2) linen
3.12 Toilet Service
3.12.1*
(a) Provide or
(b) Arrange for
(1) Servicing (Empty, clean, flush toilets and
replenish fluids)
(2) trituator/disposal service.
3.13 Water Service
3.13.1*
(a) Provide or
(b) Arrange for
(1) Draining water tanks
(2) Replenish of water tanks with drinking water.
(3) Water quality tests.
3.14.1 Rearrange cabin by
(a) removing
(b) installing
(c) repositioning
(d) equipment, for example, seats and cabin
divider(s).
3.15.1
(a) Provide or
(b) Arrange for
suitable storage space for the Carrier’s cabin
material.

3.15.3
(a) Provide or
(b) Arrange for replenishment of stocks.
aircraft.
3.16.2 Transfer catering supplies on aircraft.
agreed points.
3.17 De-Icing/Anti-Icing Services and Snow/Ice
Removal
3.17.1 Remove snow from aircraft without using de-icing
fluid.
3.17.2* Perform “pre” de/anti-icing inspection and advise
flight crew or Carrier representative of results.
3.17.3
(a) Provide or
(b) Arrange for SGHA 2008
(1) anti-icing units

(2) de-icing units.
3.17.4 Provide de-icing/anti-icing fluids.
3.17.5 Remove frost, ice and snow from aircraft using
de-icing fluid. Fluids to receive purity and
contamination inspection prior to use.
3.17.6 Apply anti-icing fluid to aircraft.
257
operations.
3.17.8 Perform final inspection after de-icing/anti-icing
operations and inform flight crew of results.
SECTION 4. LOAD CONTROL, COMMUNICATIONS AND
FLIGHT OPERATIONS
4.1 Load Control
4.1.1 onvey and deliver flight documents between the
C
aircraft and appropriate airport buildings.
4.1.2
(a) Prepare
(b) Sign
(c) Distribute
(d) Clear/process
(e) File
documents, including but not limited to, loading
instructions, loadsheets, weight and balance charts,
Captain’s load information and manifests where:
(1) Load Control is performed by the
Handling Company
(2) Load Control is performed by the Carrier
(3) Load Control is performed by a third party.
258
4.2 Communications
4.2.1
(a) Compile
(b) Receive, process and send all messages in
connection with the services performed by the
Handling Company, using the Carrier’s originator
code or double signature procedure
(c) perform EDI (electronic data interchange)
transactions
(d) Inform the Carrier’s representative of the
contents of such messages.
4.2.2
(a) Provide
(b) Operate
4.3 Flight Operations - General
4.3.1 Inform the Carrier of any known project affecting
the operational services and facilities made
SGHA 2008
available to its aircraft in the areas of responsibility

4.3.2 fter consideration of the Carrier’s instructions,
A
suggest the appropriate action to pilot-incommand in
case of operational irregularities, taking into account
the meteorological conditions, the ground services
and facilities available, aircraft servicing, possibilities
and the overall operational requirements.
259
4.4 Flight Operations - Flight Preparation at the
Airport of Departure
4.4.1
(a) Provide or
(b) Arrange for
information for each flight.
4.4.2 Deliver documentation to the aircraft.
4.4.3 Analyse the operational conditions and
(a) prepare
(b) request
(c) sign
(d) make available
the operational flight plan according to the
instructions and data provided by the Carrier.
4.4.4
(a) Prepare
(b) Request
(c) Sign
(d) File
(e) Monitor
(1) the Air Traffic Services (“ATS”) Flight Plan
(2) The Carrier’s slot time allocation with the
appropriate ATS.
4.4.5 Provide the crew with the required briefing.
260
4.4.6
(a) Prepare
(b) Sign
(c) Deliver
(1) the fuel order
(2) the fuel distribution form.
4.4.7 Hand out flight operation forms and obtain
signature of the pilot-in-command, where
applicable.
4.4.8 rovide ground handling party(ies) with the
P
required weight and fuel data.
Flight Preparation at a Point Different from the
Airport of Departure
4.5.1 Arrange for the provision of the meteorological
documents and aeronautical information.
4.5.2 Analyse the operational conditions and
(a) prepare SGHA 2008
(b) request
(c) sign
the flight plan.
4.5.3 S end to the Carrier or its representative at the
airport of departure,
(a) the operational flight plan
(b) the ATS Flight Plan
(c) information for crew briefing.
261
En-route Flight Assistance
4.6.1 Monitor movement of the flight
(a) within
(b) beyond
VHF range and provide all possible assistance as
necessary. Inform the Carrier of flight progress, any
irregularities and actions taken.
Post-flight Activities
4.7.1 Obtain a debriefing from incoming crews,
distributing reports or completed forms to offices
concerned, whether governmental or the Carrier’s.
En-route Re-despatch
4.8.1 Analyse meteorological information and the
operational flight conditions for re-despatch,
calculate and plan according to the data provided
by the aircraft en-route and inform the pilot-
incommand about the results.
Crew Administration
4.9.1 Distribute relevant crew schedule information
provided by the Carrier to all parties concerned.
4.9.2 Arrange hotel accommodation for crew layover.
(a) scheduled
(b) non-scheduled
262
4.9.3
(a) Provide or
(b) Arrange for
crew transportation,
4.9.4 Direct crews through airport facilities.
4.9.5 Liaise with hotel(s) on crew call and pick-up
timings.
4.9.6
(a) Prepare crew allowance forms
4.9.7 Inform the designated Carrier representative of any
crew indisposition or potential absence.
5.1 Cargo and Mail Handling
General
5.1.1
(a) Provide or
(b) Arrange warehouse handling and storage
SGHA 2008
facilities for
(1 General Cargo
(2) Special Shipments
(3) Specialised Cargo Products
(4) Mail
(c) store cargo
(d) take appropriate action to prevent theft of, or
damage to cargo and/or mail.
263
5.1.2
(a) Provide or
(b) Arrange for
equipment for the handling of
(1) General Cargo
(2) Special Shipments
(4) Mail
5.1.3*
(a) Provide or
(b) Arrange for
handling services for:
(1) General Cargo
(2) Special shipments
(4) Mail
(5) Diplomatic Mail
(6) Diplomatic Cargo
(7) Company cargo/material
5.1.4
(a) Issue
(b) Obtain
Receipt upon delivery of cargo.
5.1.5 Monitor cargo delivery.

5.1.6
Take action to prevent theft or unauthorised use of,
or damage to the Carrier’s pallets, containers, nets,
straps, tie-down rings and other material in the
immediately of any damage to or loss of such items.
5.2 Customs Control
5.2.1 Prepare customs documentation for:
(a) Inbound cargo
(b) Outbound cargo
(c) Transfer cargo.
5.2.2 Obtain Customs clearance for:
(a) Inbound cargo
(b) Outbound cargo
(c) Transfer cargo
5.2.3 Place Cargo under Customs control for:
(a) Inbound cargo
(b) Outbound cargo SGHA 2008
(c) Transfer cargo

5.2.4 Present to Customs, cargo for physical examination.
5.3.1 Take immediate action in respect of irregularities,
damage or mishandling of dangerous goods and
other special shipments.
cargo handling.
5.3.3 Handle lost, found and damaged cargo.
265
5.3.4
(b) Process claims.
5.3.5 Take action when consignee refuses acceptance and
payment.
5.4 Document Handling
5.4.1
(a) Prepare air waybill
(b) Check all documents to ensure shipment may
be carried. The check shall not include the rates
charged
(c) Obtain capacity/booking information for the
Carrier’s flights
(d) S plit air waybill. Forward applicable copies of
manifests and air waybills to the Carrier
(e) Prepare cargo manifest(s)
(f) Provide the load control unit with Special Load
Notification
(g) When applicable return copy of air waybill to
shipper, endorsed with flight details.
5.4.2
(b) Make available cargo documents to consignee or
agent.
5.4.3
(a) Provide or
(b) Arrange for
266
(1) collection of “Charges Collect” as shown on
the air waybill
(2) collection of other charges and fees as
shown on the
air waybill
(3) credit to consignees or agents.
5.5.1 Accept cargo, ensuring that
(a) machine-readable cargo labels are affixed
and processed
(c) shipments are “ready for carriage”
(d) the weight and volume of the shipments
are checked
(e) the regulations for the carriage of special cargo,
particularly the IATA Dangerous Goods
Regulations (DGR), IATA Live Animals Regulations
(LAR), and others have been complied with.
5.5.2 Tally and assemble for dispatch cargo for the
SGHA 2008
5.5.3 Prepare
(a) Bulk cargo
(b) ULDs
for delivery onto flights.
267
5.5.4 Establish the weight of
(a) Bulk cargo
(b) built-up ULD’S
and provide the load control unit with deadload
weights.
5.5.5
(1) Offload bulk cargo from vehicles
(2) Check incoming cargo against air waybills and
manifests.
(3) Break down ULDs
5.5.6 Release cargo to the consignee or agent.
5.6.3
(a) Provide or
(b) Arrange for
transport to the receiving carrier’s warehouse under
cover of Transfer Manifest
(1) on airport
(2) off airport.
(a) transfer cargo
(b) transit cargo
268
5.7.1 Check incoming mail against Post Office mail
documents.
5.7.2 In case of missing documentation, issue substitutes.
5.7.3 Deliver inbound mail to
(a) on airport postal facility
(b) off airport postal facility
together with Post Office mail documents, against
receipt from postal authorities.
5.7.4 Pickup outgoing mail from Postal Facility
(a) on airport
(b) off airport.
5.7.5 Check outgoing mail from postal authorities against
mail documents. Give receipt of acceptance of mail
to postal authorities.
5.7.7 Prepare or
SGHA 2008
Arrange for
(1) bulk mail
(2) ULDs
for delivery onto flights.
5.7.8 Establish the weight of
(a) Bulk mail
(b) built-up ULDs
269
and provide the load control unit with deadload
weights.
5.7.9 Distribute incoming and/or outgoing post office
mail documents.
5.7.10 Handle lost, found and damaged mail and report all
irregularities to the Carrier and postal authorities.
6.1 Accommodation
6.1.1 Provide facilities for the Carrier’s representative(s).
(a) office space
(b) storage space
(c) other facilities.
6.2.1
(a) Provide or
(b) Arrange for
and
(c) Operate
equipment to enable access to
(1) Carrier’s system
(2) Handling Company’s system
(3) other system.
6.2.2 Access the following functions in
270
(c) other system for
(1) Training programmes
(2) Passenger reservations and sales
(3) Passenger service
(4) Baggage reconciliation
(5) Baggage tracing
(6) Operation, weight and balance and load control
(7) Cargo reservations and sales
(8) Cargo handling
(9) Maintenance
(10) Other functions.
6.2.3* Manage Automated Check-in device(s) and
(a) Provide or
(b) Arrange for
(1) Stock control
SGHA 2008
(2) Stock replenishment

(3) Hosting
(4) Routine maintenance
(5) Servicing and repair
(6) Other, as specified in Annex B.
271
6.3.1
(a) Provide or
(b) Arrange for storage space for ULDs
(1) passenger ULDs
(2) cargo ULDs.
6.3.2 T ake action to prevent damage, theft or
unauthorised use of the Carrier’s ULDs in the
immediately of any damage or loss.
6.3.3
(a) Take physical inventory of ULD stock and
maintain records
(b) Compile and despatch ULD control messages.
6.3.4 Prepare ULD exchange control documentation for
all transfers of ULDs and obtain signature(s) of the
transferring and receiving carrier(s) or approved
third parties and distribute copies.
6.3.5 Handle lost, found and damaged ULDs and notify
the Carrier of such irregularities.
6.4.1 Liase with fuel farm suppliers.
6.4.2
for contamination, prior to storage. Notify the
Carrier of results
272
contamination. Perform water detection checks.
6.5.4 Prepare aircraft for fueling/defuleing.
6.5.5* Drain water from aircraft fuel tanks.
6.5.6
(a) Provide or
(b) Arrange for
approved fuelling/defuelling equipment.
requested by the Carrier’s designated
representative.
6.5.8 Check and verify the delivered fuel quantity.
6.6* Surface Transport
SGHA 2008
6.6.1
(a) Provide or
(b) Arrange for
the transport of
(1) passengers
(2) baggage
(3) cargo and/or mail

(4) empty ULDs
(5) others
between
(a) airport and town terminal
(b) airport and other agreed points
(c) separate terminals at the same airport
6.6.2 Make all necessary arrangements for special
transport within the limit of local possibilities.
6.7* Catering Services - Liaison and Administration
6.7.2 Handle requisitions made by the Carrier’s
authorised representative.
SECTION 7. SECURITY
Reconciliation
7.1.1
(a) Provide or
(b) Arrange for
(1) matching of passengers against established
profiles
(2) security questioning.
7.1.2
(a) Provide or
(b) Arrange for
(1) screening of checked baggage

(2) screening of transfer baggage
(3) screening of mishandled baggage
(4) physical examination of checked, transfer and
mishandled baggage
(5) identification of security cleared baggage.
7.1.3
(a) Provide or
(b) Arrange for
(1) screening of passengers
(2) screening of cabin/unchecked baggage
(3) physical examination of passengers and cabin/
unchecked baggage
7.1.4
(a) Provide or
(b) Arrange for
(1) identification of passengers prior to boarding
(2) reconciliation of boarded passengers with their
baggage
SGHA 2008
(3) positive baggage identification by passengers

(4) offloading of baggage for passengers who fail to
board the aircraft.
7.2.1
(a) provide or
(b) arrange for
275
(1) control of access to the cargo facilities
(2) screening of cargo and/or mail
(3) physical examination of cargo
(4) holding of cargo and/or mail for variable periods
(5) secure storage of cargo and/or mail
(6) decompression/pressure chamber.
7.3 Catering
7.3.1
(a) Provide or
(b) Arrange for
(1) control of access to the catering unit
(2) security supervision during food preparation
(3) security check of catering uplifts
(4) sealing of food and/or bar trolleys/containers
(5) physical examination of catering vehicles
prior to loading.
7.4 Aircraft
7.4.1
(a) Provide or
(b) Arrange for
(1) aircraft
(2) designated areas.
276
7.4.2
(a) Provide or
(b) Arrange for
(1) search of aircraft
(2) guarding of aircraft
(3) guarding of designated areas
(4) security of baggage in the baggage
make-up area
(5) sealing of aircraft.
7.4.3
(a) Provide or
(b) Arrange for
security personnel
(1) to safeguard all Loads during the transport
between aircraft and designated locations
(2) during offloading and loading of aircraft.
7.5 Additional Security Services SGHA 2008
7.5.1
(a) Provide or
(b) Arrange for
additional security services.
277
8.1.1 Maintain the Carrier’s technical manuals,
handbooks, catalogues, etc.
8.1.2* Perform line inspection in accordance with Carrier’s
8.1.3 Enter in the aircraft log and sign for the
8.1.4 Enter remarks in aircraft log regarding defects
8.1.5* Provide personnel to assist the flight crew or
ground staff in the performance of their tasks.
8.2* Replenishing of oils and fluids
8.2.1 Liaise with suppliers.
8.2.2
(a) Perform or
(b) Supervise
replenishing operations.
8.2.3
(a) Provide or
(b) Arrange for and
(c) Operate
special replenishing equipment.

8.3* Non-routine Services
8.3.1 Rectify defects entered in the aircraft log as
reported by the crew or revealed during the
inspection, to the extent requested by the Carrier.
However, major repairs must be separately agreed
upon between the Parties.
8.3.2 Enter in aircraft log and sign for the action taken.
8.3.4
(a) Provide or
(b) Arrange for
engineering facilities, tools and special equipment
to the extent available.
8.3.5 Move aircraft under its own power.
8.4* Material Handling
8.4.1
SGHA 2008
(b) Administer
the Carrier’s spare parts, power plant and/or
equipment.
8.4.2 Provide periodic inspection of the Carrier’s spare
parts and/or spare power plant(s).

8.4.3 Provide suitable storage space for the Carrier’s
spare parts and/or equipment.
8.4.4 Provide suitable storage space for the Carrier’s
spare power plant(s).
8.5* Parking and Hangar Space
8.5.1
(a) Provide or
(b) Arrange for
(1) parking space
(2) hangar space.

at at
by by
SGHA 2008
281
AGREEMENT
AGREEMENT - SIMPLIFIED PROCEDURE
Annex B — Location(s), Agreed Services
and Charges
January 2008
between:
and:
The Carrier and/or the Handling Company may hereinafter be
effective from:
This Annex B for
the location(s):
is valid from:
and replaces:
PREAMBLE:
T his Annex B is prepared in accordance with the simplified
282
and Annex A.

commercial purposes will be charged at ............% of
load is not involved. SGHA 2008
283
3.1 Any disbursements made by the Handling Company
......................%.
4.1 The limit of liability reffered to in Sub-Article 8.5 (a)
………………...........…….... ………………................………..………........................
………………...........…….... ………………................………..………........................
………………...........…….... ………………................………..………........................
………………...........…….... ………………................………..………........................
Sections 4.3 and 4.6 of Annex A is
Agreement, the Handling Company subcontracts the
services of Annex A Section(s) to
PARAGRAPH 7. SETTLEMENT
Agreement, settlement of account shall be effected
284
covered by Sub-Paragraph 1.1 of thes Annex B, refer
Section(s) .......................................................................................................
Section(s) .......................................................................................................
PARAGRAPH 9*. DURATION, MODIFICATION AND
TERMINATION
For example:
9.1 Duration
Main Agreement
SGHA 2008

be
9.2 Modification
9.2.1 Any modification to this Annex B shall be made by a
written amendment signed by both Parties.
9.3 Termination
terms
285
PARAGRAPH 10*. NOTIFICATION
Street: ………………............…...................………
City, Country: ………………............…..............
Telephone: ………………............…...................
Fax: ………………............…...................………….
E-mail: ………………............…...................…….
Attn: ………………............…...................………...
Street: ………………............…...................………
City, Country: ………………............…..............
Telephone: ………………............…...................
Fax: ………………............…...................………….
E-mail: ………………............…...................…….
Attn: ………………............…...................………...
PARAGRAPH 11*. GOVERNING LAW

Courts of:
at at
by by
SGHA 2008
287
288
Contacts
Contacts
289
{ Australia
Peter Nguyen
Head of Commercial
E: peter.nguyen@dnata.com.au
{ Brazil
Phil McGrane
Chief Commercial and Business Development Director
E: PMcGrane@dnata.com.br
{ Canada
Antonio Alvarez
Chief Operating & Commercial Officer – GTA dnata
E: antonio.alvarez@gtadnata.ca
{ Iraq
Tom Alwyn-Jones
General Manager, Erbil – Kurdistan
E: tom.alwynjones@dnata.com
{ Italy
Rosaria Pisano
Chief Commercial Officer Sales & Business Development
E: mariarosaria.pisano@airporthandling.eu
{ Netherlands
Gerard Kervezee
Chief Commercial Officer
E: gerard.kervezee@dnata.nl
290
{ Pakistan
Danish Nawab
Commercial Manager
E: danish.nawab@gerrysdnata.com
{ Philippines
Jiji K Gopi
Commercial Manager
E: jijigopi@onednata.com
{ International Airport Operations

Jesus Romero
Head of Commercial
E: jesus.romero@dnata.com
Thomas Yu
Head of Commercial
E: thomas.yu@dnata.com
{ Singapore
Ana Carapina
Head of Strategic Operations and Account Management
E: ana.carapina@dnata.sg
{ Switzerland
Alexandre Koenig
Chief Commercial Officer
E: alexandre.koenig@dnata.ch
{ UAE
Catherine Quenon
Head of Commercial
E: catherine.quenon@dnata.com
Contacts
291
{ UK
Mohammed Akhlaq
Chief Operating & Commercial Officer
E: mohammed.akhlaq@dnata.co.uk
{ USA
David Barker
CEO
E: david.barker@dnata.us
292
293
Contacts
All information in this manual is updated as of February 2019.

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Ground handling and Romania Belgium Ecuador

From Australia to the UK, via the Philippines, Singapore,

Our skilled, resourceful and multi-lingual travel consultants

We select impeccable produce, prepare it with flair and serve

Our environmental policy

To succeed, our work practices and eco-efﬁcient operations

The aviation industry is responsible for approximately 2% of

For example, reducing emissions from our ground ﬂeet

The agreement consists of:

CONTENTS OF MAIN AGREEMENT

* Section amended in SGHA 2018 17

WHEREBY THE PARTIES AGREE AS FOLLOWS:

ARTICLE 1. PROVISION OF SERVICES

* New section in SGHA 2018 23

24 * New section in SGHA 2018

* New section in SGHA 2018 25

* New section in SGHA 2018 29

32 * Section amended in SGHA 2018

* Section amended in SGHA 2018 35

36 * Section amended in SGHA 2018

Signed the Signed the

for and on behalf of for and on behalf of

IATA STANDARD GROUND HANDLING AGREEMENT

44 * Section amended in SGHA 2018

* New section in SGHA 2018 55

58 * Section amended in SGHA 2018

* Section amended in SGHA 2018 59

60 * New section in SGHA 2018

* Section amended in SGHA 2018 65

* Section amended in SGHA 2018 71

78 * Section amended in SGHA 2018

Signed the Signed the

for and on behalf of for and on behalf of

1.2 Handling in case of Technical Landing for other than

* Section amended in SGHA 2018 87

PARAGRAPH 5. TRANSFER OF SERVICES

* New section in SGHA 2018 89

PARAGRAPH 10. NOTIFICATION

Signed the Signed the

for and on behalf of for and on behalf of

1.2 Handling in case of Technical Landing for other than

Aircraft Type Limit (per incident)

PARAGRAPH 5. TRANSFER OF SERVICES

* Section amended in SGHA 2018 95

96 * New section in SGHA 2018

* Section amended in SGHA 2018 97

PARAGRAPH 10. NOTIFICATION

98 * New section in SGHA 2018

PARAGRAPH 11. GOVERNING LAW

Signed the Signed the

for and on behalf of for and on behalf of

Section1: 1.2.3( j) (retaining period of three years at

* Section amended in SGHA 2018 101

1.1.2 Daily Check

Section1: 1.2.3( j) (retaining period of three years at

Aircraft/Engine Type Price Currency

1.1.3 Weekly Check

Section1: 1.2.3( j) (retaining period of three years at