Electronic Reservation Slip (Personal User) IRCTC E-Ticketing Service

1. You can travel on e-ticket sent on SMS or take a Virtual Reservation Message (VRM) along with any one of the prescribed ID in original. Please do not print
the ERS unless extremely necessary. This Ticket will be valid with an ID proof in original. Please carry original identity proof. If found traveling without original ID
proof, Passenger will be treated as without ticket and charged as per extent Railway Rules.

2. Valid IDs to be presented during train journey by one of the passenger booked on an e-ticket :- Voter Identity Card / Passport / PAN Card / Driving License /
Photo ID card issued by Central / State Govt / Public Sector Undertakings of State / Central Government ,District Administrations , Muncipal bodies and
Panchayat Administrations which are having serial number / Student Identity Card with photograph issued by recognized School or College for their students /
Nationalized Bank Passbook with photograph /Credit Cards issued by Banks with laminated photograph/Unique Identification Card "Aadhaar".

3. Service Accounting Code (SAC) 996411: Local land transport services of passengers by railways for distance upto 150 KMs Service Accounting Code (SAC)
996416: Sightseeing transportation services by railways for Tourist Ticket Service Accounting Code (SAC) 996421: Long distance transport services of
passengers through rail network by Railways for distance beyond 150 KMs

4. In case the ticket has been booked in advance before implementation of GST and the same is cancelled after implementation of GST, Refund amount due as
per refund shall be refunded to passenger. However total amount of service change charged at the time of booking shall not be refunded to passenger in cash/
shall not be transferred in the account in which transaction took place in case of e-Tickets etc.

5. Refund of service tax shall be made only after Ministry of Railways gets refund from the department. The cancelled ticket shall be treated be as credit note for
getting refund of service tax amount.

6. General rules/ Information for e-ticket passenger have to be studied by the customer for cancellation & refund.

PNR No: 4604861125 Train No. & Name: 17236/BANGALORE EXP Quota: GENERAL

Transaction ID: 100001808036042 Date & Time Of Booking: 01-May-2019 08:58:31 Class: SL

From: NAGERCOIL JN(NCJ) Date Of Journey: 07-May-2019 To: HOSUR(HSRA)

Boarding: NAGERCOIL JN (NCJ) Date Of Boarding: 07-May-2019 19:10:00 Scheduled Departure: 07-May-2019 19:10:00*

Resv. Upto: HOSUR(HSRA) Scheduled Arrival: 08-May-2019 06:58:00* Adult: 1 Child: 0

Passenger Mobile No: 9489388789 ^ATAS Opted: No Distance: 614 KM

FARE DETAILS :

Ticket Fare ** 340 Rupees Three Hundred Forty Only

IRCTC Service Charge (Incl. of GST) # 0.0 Rupees Zero Only

Travel Insurance Premium (Incl. Service 0.0 Rupees Zero Only

Agent Service Charges# 10.0 Rupees Ten Only

PG Charges (Incl. of GST) 0 Rupees Zero Only

Total Fare (all inclusive) 350 Rupees Three Hundred Fifty Only
** Inclusive of GST
# Service Charges per e-ticket irrespective of number of passengers on the ticket.
## PG Charges, if any, will be payable extra (upto 1.8%+Service Tax)

PASSENGER DETAILS :

SNo. Name Age Sex Booking Status Current Status

1 Abishek kumar C 23 M WL/69 WL/43

This ticket is booked on a personal user ID and cannot be sold by an agent. If bought from an agent by any individual, it is at his/her own risk.
PRINCIPLE SERVICE PROVIDER DETAILS:
Principle Agent Yono SBI
E-mail ID: feedback.yono@sbi.co.in Contact No. 1800 11 1101
Address: Customer Service Department, State Bank of India, State Bank Bhavan, 16th Floor, Madam Cama Road, Mumbai 400 021
Ticket Printing Time: 01-May-2019 09:02:54

Are you aware that 43% of your fare is borne by the common citizens of the country?
IMPORTANT :
1. Only confirmed/RAC/Partially confirmed E-ticket is valid for travel.FullyWaitlisted E-ticket is invalid for travel if it remains fully waitlisted after preparation of chart and the refund of the booking amount shall be
credited to the account used for payment for booking of the ticket. Travelling on a fully waitlisted e-ticket is illegal.
2. For details, rules and terms & conditions of E-Ticketing services, please visitwww.irctc.co.in.
3. *New Time Table will be effective from 1-Oct-2017. Departure time and Arrival Time printed on this ERS/VRM is liable to change. Please Check correct departure, arrival from Railway Station Enquiry, Dial
139 or SMS RAIL to 139.
4. There are amendments in certain provision of Refund Rules. Refer Amended Refund Rules w.e.f 12-Nov-2015.(details available on www.irctc.co.in under heading Refund Rule--> Cancellation of Ticket and
Refund Rules 2015.)
5. The accommodation booked is not transferable and is valid only if the ORIGINAL ID card prescribed is presented during the journey. The ERS/VRM/MRM along with valid id card of any one the passenger
booked on e-ticket proof in original would be verified by TTE with the name and PNR on the chart. If the Passenger fail to produced/display ERS/VRM due to any eventuality(loss, damaged mobile/laptop etc.)
but has the prescribed original proof of identity, a penalty of Rs.50/- per ticket as applicable to such cases will be levied. The ticket checking staff on board/off board will give excess fare ticket for the same.
6. E-ticket cancellations are permitted through respective agent only.
7. PNRs having fully waitlisted status will be dropped and the names of the passengers will not appear on the chart. They are not allowed to board the train. However the namesof PARTIALLY
waitlisted/confirmed and RAC will appear in the chart.
8. Obtain certificate from the TTE /Conductor in case of (a) PARTIALLY waitlisted e-ticket when LESS NO. OF PASSENGERS travel, (b)A.C.FAILURE, (c)TRAVEL IN LOWER CLASS. This original certificate
must be sent to GGM (IT), IRCTC, Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi-110055 after filing TDR online within prescribed time for claiming refund.
9. In case of Partial confirmed/RAC/Wait listed ticket, TDR should be filed online within prescribed time in case NO PASSENGER is travelling for processing of refund as per Railway refund rules
10. While TDR refund requests are filed & registered on IRCTC website www.irctc.co.in, they are processed by Zonal Railways as per Railway Refund Rules.(detail available on www.irctc.co.in under heading
General Information.
11. In premium special train cancellation is not allowed.
12. Confirmed ticket can be cancelled upto thirty minutes before scheduled departure of the train. However, no refund shall be granted on cancellation of confirmed ticket after four hours
before the scheduled departure of train.
13. RAC/partially confirmed Ticket can be cancelled upto thirty minutes before scheduled departure of the train. However, refund will be granted as per provisions of extant Railway Refund
Rule.
14. In case, on a party e-ticket or a family e-ticket issued for travel of more than one passenger, some passengers have confirmed reservation and others are on RAC or waiting list, full
refund of fare , less clerkage, shall be admissible for confirmed passengers also subject to the condition that the ticket shall be cancelled online or online TDR shall be filed for all the
passengers upto thirty minutes before the scheduled departure of thetrain.
15. For Suvidha Train, W.e.f. 20-Jan-2018, refund rule will be applicable as per General refundrule.
16. In case of Train Cancellation, full refund will be granted automatically by the System. However, if the train is cancelled partially on its run, passengers are required to file TDR within
72hrs from schedule departure of the train from the passenger's boarding station.
17. Passengers are advised not to carry inflammable/dangerous/explosive/articles as part of their luggage and also to desist from smoking in the trains.
18. Contact us on: - 24*7 Hrs Customer Support at 1800 1111 01 or Mail To: feedback.yono@sbi.co.in.
19. Variety of meals available in more than 1500 trains. For delivery of meal of your choice on your seat log on to www.ecatering.irctc.co.in or call 1323 Toll Free. For any
suggestions/complaints related to Catering services, contact Toll Free No. 1800-111-321 (07.00 hrs to 22.00hrs)
20. Railway Security Helpline No.182
21. ALL India Passenger Helpline no 138
22. PNR and train arrival/departure enquiry no. 139
23. To report unsavoury situation during journey, Please dial railway security helpline no. 182
24. All the Terms and conditions specified will be applicable in case of opting Travel Insurance facility. Please Refer Travel Insurance’s Terms & Conditions available on Home page of www.
irctc.co.in website.
25. Never purchase e-ticket from unauthorized agents or persons using their personal IDs for commercial purposes.Such tickets are liable to be cancelled and forfeited without any refund of
money, under section (143) of the Indian Railway Act 1989. List of authorized agents are available on www.irctc.com E-Ticket Agent Locator

General Rules/ Information for E-ticket passengers

a) Status of E-tickets after Chart preparation :
1 . Confirmed E ticket - E-ticket where all passengers are confirmed.
2 . Partially waitlist/Confirmed/RAC E ticket - E-ticket where some passengers are confirmed/ RAC and other wait-listed.
3 . Fully waitlisted E tickets - E-ticket where all passengers are waitlisted.
b) Authorization to board the train :
1 . Passengers with confirmed E ticket are permitted to board the train. Their names will appear on the reservation chart.
2 . Name of passengers with Partially Waitlisted /Confirmed/RAC will appear on the chart (including the waitlisted passengers in the partially waitlist ticket).
c) Cancellation & refund rules :
1 . Confirmed E-ticket before chart preparation: E-ticket can be cancelled online and the amount will be refunded electronically to the respective agent’s account
used for booking.
2 . Confirmed E-ticket after chart preparation: Cancellation/ Refund request received after preparation of chart are forwarded by IRCTC to concerned railway for
manual processing. Refund amount received from concerned railway will be credit back to the respective agent’s account used for booking by IRCTC.
3 . Partially waitlisted E-ticket before chart preparation: E-ticket can be cancelled online and the amount will be refunded electronically to the respective agent’s
account used for booking.
4 . Partially waitlisted E-ticket after chart preparation: E-ticket cannot be cancelled online after chart preparation. Partially waitlisted e-ticket holder where part
passengers have travelled and want to claim refund for passengers who have not travelled is required to send the original certificate issued by TTE / Conductor in lieu of the same to IRCTC
after filing online refund request through the respective agent. The partially waitlisted e-ticket holder where no passengers have travelled & wants to claim refund is required to file online
refund request through respective agent. It would then be forwarded to concerned railway and refund received from Railways would be credited back electronically to the respective agent’s
account used for booking by IRCTC.
5 . If the ticket is partially waitlisted/ Confirmed/ RAC at remote location chart preparation then E-ticket cannot be cancelled online. It is required to file refund
request online for claiming refund through the respective agent. It would then be processed offline and refund received from Railways would be credited back electronically to the respective
agent’s account used for booking by IRCTC.
d) Dynamic fare pricing:
Dynamic fare stands for the fare component which may be increased with the subsequent bookings in Premium special train.
1. No concession shall be applicable on this train.
2 . Only end to end, GN quota bookings will be applicable.
3 . Cancellation is not allowed. However, ticket can be cancelled and full refund is admissible if the train is cancelled by Indian Railways.
4 . For any reason, if berth cannot be given to passenger by Indian Railways on booked PNR, full refund shall be granted to the passenger through TDR.
5 . Agents will not be allowed to book tickets in trains with dynamic pricing.
e) If train is cancelled, E-ticket can be cancelled online up to 3 days from the date of departure of the train through the respective agent’s account used for booking.
f) Bank charges, if any, will be payable extra. (For details of bank charges kindly refer to Terms and Conditions on www.irctc.co.in )
g) The Compartment/ Cabin/ Coupe/ Coach/ Seat numbers for first AC and First class will be allotted at the time of chart preparation.
h) The customer who has opted for auto-up gradation during booking of his/her e-ticket is requested to check the up-gradation chart before boarding the train.
i) IRCTC Service Charge for E-Ticket (inclusive of GST) (not refundable):
Class Service Charges
SL/2S Rs. 0.0/-
1AC/2AC/3AC/CC/3E/FC Rs. 0.0/-
j) Agent service charge (inclusive of GST)(not refundable)
Class Service Charges
SL/2S Rs. 20/-
1AC/2AC/3AC/CC/3E/FC Rs. 40/-

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