Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                

EBK Model

Download as docx, pdf, or txt
Download as docx, pdf, or txt
You are on page 1of 2

Engel, Kollet, Blackwell (EKB) Model

The EKB Model expands on the Theory of Reasoned Action, and lays out a

five-step process that consumers use when making a purchase. It is a holistic model,

with a full description to the decision-making problem, reflecting consumer behavior

process during choosing product or service. The first step, input, is where consumers

absorb most of the marketing materials they see on television, newspapers or online.

Once the consumer collects the data, he or she moves into information processing,

where the consumer compares the input to past experiences and expectations.

Consumers move to the decision-making stage after a period of thought,

choosing to make a purchase based on rational insight. Consumers are affected in

the decision-making phase by process variables and external influences, including

how the consumer envisions his or herself after making the purchase.

Under the EKB Model, marketers have two periods where their input is the

most valuable. During the initial information stage, marketers must provide

consumers with enough information about the product to drive the consumer to keep

the company’s products under consideration for purchase. Marketing becomes a

factor again in the phase of external influences. Lifestyle brands are very good at

instilling a desire in the consumer to look or feel a certain way with the product,

even if the brand’s product is not fundamentally different from the competition.

You might also like