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    Scribd

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    danarasmussen
    The document warns about Scribd's complex cancellation process, noting that it is easy to mistakenly think you've cancelled your subscription when you actually haven't. It details the author's own experience, where after navigating through three screens and cancelling their subscription three times, they discovered there was a fourth required step of scrolling down and providing feedback before the cancellation would be complete. The author urges readers who want to cancel their Scribd subscription to double check that they are no longer being charged and to be careful in completing the full cancellation process.

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    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd

    Scribd

    Uploaded by

    danarasmussen
    338 views2 pages
    The document warns about Scribd's complex cancellation process, noting that it is easy to mistakenly think you've cancelled your subscription when you actually haven't. It details the author's own experience, where after navigating through three screens and cancelling their subscription three times, they discovered there was a fourth required step of scrolling down and providing feedback before the cancellation would be complete. The author urges readers who want to cancel their Scribd subscription to double check that they are no longer being charged and to be careful in completing the full cancellation process.

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    scribd ripoff

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    scribd

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    The document warns about Scribd's complex cancellation process, noting that it is easy to mistakenly think you've cancelled your subscription when you actually haven't. It details the author's own experience, where after navigating through three screens and cancelling their subscription three times, they discovered there was a fourth required step of scrolling down and providing feedback before the cancellation would be complete. The author urges readers who want to cancel their Scribd subscription to double check that they are no longer being charged and to be careful in completing the full cancellation process.

    Copyright:

    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd
    Download as rtf, pdf, or txt
    338 views2 pages

    Scribd

    Uploaded by

    danarasmussen
    The document warns about Scribd's complex cancellation process, noting that it is easy to mistakenly think you've cancelled your subscription when you actually haven't. It details the author's own experience, where after navigating through three screens and cancelling their subscription three times, they discovered there was a fourth required step of scrolling down and providing feedback before the cancellation would be complete. The author urges readers who want to cancel their Scribd subscription to double check that they are no longer being charged and to be careful in completing the full cancellation process.

    Copyright:

    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd
    Download as rtf, pdf, or txt
    of 2

    With the news coming out earlier this week that Scribd was cutting back its romance

    catalog
    (including titles from Harlequin), I'm sure some Scribd subscribers are thinking about cancelling
    their subscription (or have already done so).

    And so I want to pass along a friendly warning about Scribd's cancellation process.

    Many companies have a relatively obvious process to cancel an online subscription. They may
    make you jump through hoops, beg you not to leave, but in the end I've rarely had trouble
    canceling a service.

    Scribd, on the other hand, has set up their cancellation process so that it is easy to trick yourself
    into thinking that you've canceled your account before you've actually completed the process.

    I had to find this out the hard way, and I'm hoping you can learn from my mistake.

    Back in May I decided that I no longer needed my Scribd account, and I canceled the monthly
    payment - or so I thought. Much to my surprise, I discovered earlier this week that I was still
    subscribed to Scribd.

    It turns out that, after navigating through 3 screens and after having told Scribd three times to
    cancel my subscription, I hadn't actually canceled the account.

    No, there was a 4th screen where I was required to scroll down, find the correct text entry area,
    give Scribd feedback, and cancel my account a 4th time before it would take.

    Personally, I find the design of that process to be deceptive, but the more important issue here is
    that I want to help you avoid my mistake.
    If you canceled your account at Scribd, go make sure they're no longer charging you. And if you
    decide to cancel your account, please be more careful that I was.

    We don't want you to become part of the "gym membership" part of Scribd's business plan
    (continue to charge people for a service they aren't using). Scribd costs $9 a month, and if you're
    not reading the ebooks that money is better spent elsewhere.

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