REMARKABLE THINGS HAPPEN

As part of the K-12 program, we, Grade 12 students are all required to go through Work Immersion
based and connected on our strand and specialization. It enables us to gain and to enhance our knowledge and
skills that will help us in what the future holds upon us.

This portfolio exhibits my journey and experience throughout my Work Immersion in the Human
Capital Services Team at TeleTech. It will display the importance of work immersion, background of the
workplace, accomplishment reports, reflections, and photos from the immersion.

After completing the 120 hours, I want to give my utmost respect and appreciation to every worker
because having a job is not as easy as some people thought it might be. Work requires your body—physically
and mentally, to be fit and to always have strength. You’ll be faced with obstacles that will challenge your
ability.

But at the end of the day, it will help you grow and become a better version of yourself.
 Through the help of people who loved, supported, and trusted me, I have finished my work immersion with
learnings that urge me to do well for my future endeavor.

To Ma, Pa, Kuya, and Reyn, my family, for being an inspiration & motivators in everything that I do and for
always being there for me – in ups and down. For the unconditional love and support you’ve given me all
throughout the years, I couldn't ask for more. Mahal na mahal ko kayo!

To Dr. Maria Noemi Martinez Moncada, our beloved principal, who have made this successful work
immersion possible for every Grade 12 HUMSS and ABM students of Lagro High School and enable us to
become ready for the possible challenges we’ll be facing in the future.

To Mr. Dennis M. Angeles, our ASTP for Special Programs and Projects (SHS) & HUMSS and ABM
Coordinator, in accommodating and guiding us throughout the work immersion.

To Mr. Lord Ever Digan, our work immersion adviser, despite being busy talking with different companies
that will be beneficial and aligned to our chosen course, still have time to prepare and honed us well—
emotionally and mentally, before starting the work immersion.

To Ma’am Lorna Mendoza, for accompanying us on the fir st day of wor k immer sion and for always
keeping tabs on what we do and reminding us on what is right and good.

To Ma’am Karen Pastoral, our class adviser , for always suppor ting and encour aging us to become a
better version of ourselves.

To Human Capital Services Team of TeleTech, for accepting and teaching me and my co-interns whole-
heartedly throughout the work immersion. Thank you for giving us the opportunity to have such memorable and
fun experience!; and

To myself, who stay true to herself, gives her utmost best in every tasks, and didn't give up when
experiencing hardships during the work immersion.
I'll be dedicating this portfolio, the result of my hard work and perseverance:

To Ma, Pa, Kuya, Reyn, and my relatives, the reasons as to who am I today, who keeps pushing me
to do things that will make me happy and will help me grow as a better person.

To Ma’am Joanne Joyce Malaca, Specialist at TeleTech and wor k immer sion super visor , for
being so considerate, patient, and understanding to us. The trust you have given us is too overwhelming and
we gladly used that as a motivation to do our best in every task you assigned to us.

To 12 – Confucius, my classmates, despite our differ ences it didn’t stop us in becoming a close,
united, and fun section. 10 months is a long time for us to be together and unfortunately it’s nearly coming to
its end. Let’s make the remaining months the most of it. Unti na lang graduation na. Kaya natin to!

To my friends, we’ve always have each other’s back and support in any circumstances and for that
I’m really thankful. Here’s to more years of friendship!

To God, our almighty Father, who never fails to give me guidance and strengths in everything that I
do. My faith in you always keeps me going.

-R.A.B.S
I TITLE PAGE

II PREFACE

III ACKNOWLEDGMENT

IV DEDICATION

V TABLE OF CONTENTS

1 INTRODUCTION

2 OBJECTIVES OF WORK IMMERSION

3 VALUES & ATTRIBUTES

5 COMPANY PROFILE

10 MISSION & VISION

11 ORGANIZATIONAL CHART

13 PRODUCTS & SERVICES

17 LOGO OF COMPANY

18 COMPANY LOCATIN

19 RULES AND REGULATIONS

21 TRAINING PLAN OUTLINE

23 DAILY ACCOMPLISHMENT TASK

27 DAILY REFLECTION

31 WEEKLY ACTIVITY REPORT

35 REFLECTION

36 PROBLEMS ENCOUNTERED

37 SUGGESTIONS & RECOMMENDATIONS

38 SUMMARY OF WORK IMMERSION DUTY

39 GALLERY OF WORK

46 APPENDICES
 Experience is as important as education. It is significant for one to apply in the real world what he has
learned inside the classroom. Preparing a person to take on actual job is something you could not just limit within a
school. Besides being oriented by their teachers for the things that could occur in a workplace, students should be
given the chance to be a part of that environment before actually taking on these jobs full-time. Moreover,
companies value an applicant’s experience on tasks that are helpful with their goals. Studies have shown that
graduates with work experience are more likely to get employed rather than those who do not. With all these points
taken into account, the Department of Education has included Work Immersion as one of the key features of the
Senior High School curriculum.

Work Immersion is a work simulation done in partner institutions and agencies that are in line with
specialization of the students. They have to under go Wor k Immer sion in an industr y that is aligned to their
postsecondary goal (employment, entrepreneurship, further skills training through TESDA, and college education).
For at least 120 hours, they will be exposed to a work-related environment which would allow them to become
more familiar with their specialization. It serves as a good opportunity for the students to gain valuable knowledge
and useful skills, learn how to work with people who are diverse in personalities and backgrounds, and determine
who they are as a worker and how that affects them as an individual.

Thus, Work Immersion provides the students of Lagro High School the opportunity to discover themselves
in a way that formal education cannot. Pr inciples and theor ies finally become tested hypotheses, self-centric
queries are officially answered. Through this portfolio, the effectiveness of Work Immersion will be revealed. It
shall give insights on the issues that may arise and provide information on the factors that may affect the
implementation of the curriculum.
 of work immersion

According to
the DepEd Order No.
30, s. 2017 Section 4:
Work immersion will
help develop among the
learners life and career 1. Appreciate the importance and application of the principles and theories
skills, and will prepare learned in school
them to make decisions
2. Enhance their technical knowledge and skills
on postsecondary
education or 3. Enrich their skills in communication and human relations; and
employment. Through 4. Develop good work habits, attitudes, appreciation and respect for work
partnership building, the
Department of
Education hopes that the By the time the learners reach Senior High School, they have already acquired
partner institution will almost all the competencies and skills that would prepare them for the curriculum
provide learners with exits. Work immersion provides them with an avenue to test themselves and apply
work immersion what they have learned in a non-school scenario. In work immersion, learners are
opportunities, workplace not only able to apply their previous training but are also able to experience the
or hands-on experience, social interactions in a work environment. Their experiences during work
and additional learning immersion will develop many skills and values that would help them transition
resources. from high school to real life.
VALUES AND
ATTRIBUTES
OF WORK IMMERSION
During work
immersion, the student
should act just like any other
employee in the company he or
she is in. He or she must follow
a set of rules and regulations set
forth by the authority. The student
must also present himself with work
ethics at all times.

Work ethics refers to how one feels about his

or her job, how does his or her job, and
responsibilities as a part of the company. It involves
the attitude, behavior, communication,
interaction, and respect of the worker. A
student can show ethical values and virtues
in the workplace by doing the following:

 Choosing what he listens to  Asking for help and assistance without hesitation

 Managing his temper  Being thankful always

 Being careful with romance in the workplace  Respecting other’s rights

 Valuing his words and promises  Praying first before making a decision; and

 Thinking first before saying anything  Being firm and by doing what is right
 Employers look for someone who values time. Punctuality is
relative to productivity and is equated to success

Rules are set in the office to make sure

that not only work is carried out properly but also the harmonious
relationships among employees are maintained.

Superiors are eying for someone who they can rely

on, a person to whom they can delegate responsibilities.

Companies give more weight to honesty and

integrity more than anything else. Honesty may come in
different forms.

Hardworking employees are partners

of an organization in reaching its goals.

Employers look for

someone who can express themselves clearly both in written
and oral communication.

Companies need these types of employees,

those who keep on doing their work with excellence because they
are passionate about it.

An employer will look for someone who can

work in a team and can encourage team members to achieve their
goals.

Employers will look for employees who can easily adapt

to change, someone who can keep abreast with the current trends.

Employers are looking for someone who is organized,

someone who can easily locate files and can present data.
 TTEC
(formerly TeleTech
Holdings) is a business process
outsourcing company headquartered
in Englewood, Colorado, United States
which was founded by Kenneth D.
Tuchman in 1982. As of early 2017,
TeleTech had 48,000 employees,
Formerly TeleTech Holdings Inc.
operating in 19
countries. Type Public

Traded as NASDAQ: TTEC

TeleTech Novaliches started operating in the Industry Business process outsourcing

year 2005. It has the biggest population among the 18
Founded 1982
Delivery Centers of Teletech with 2,500 employees. It
houses customer care, technical support, inbound sales, Headquarters Engelwood, Colorado, USA
and non-voice support. TTEC has built their business to
strengthen the crucial relationship between brands and No. of Locations 19 countries

customers. The company combines talent and technology

Area served Multinational
to help their clients unify the customer experience across
the entire customer engagement value chain, delivering Key people Kenneth D. Tuchman (CEO)
greater impact in terms of increased revenue, improved
Revenue 1.29 billion USD
profitability, and deeper customer loyalty.
 Start of timeline

Teletech is Founded
First operations opened
Chairman and Chief Executive Officer Ken Tuchman
Expands operation to meet growing founds Teletech to transform the way companies
demand deliver the customer experience.

IPO complete
Global footprints expands to Scotland,
Global operations begin. Pioneers contact centers in
Canada, Argentina, and Brazil
the Philippines.
Centralized global infrastructure

TeleTech Novaliches starts operating

Expansion into revenue generation and

analytics through acquisition of Direct
Enhances multichannel delivery
Alliance
capabilities (voice, chat, email)

Acquires customer-centric strategy domain expertise

with Peppers and Rogers Group.
Data analytics growth with acquisition of iKnowtion. Expands global footprint to the Middle East.
Acquires business process expertise with acquisition Expands multichannel communication capabilities
of Guidon. with acquisition of eLoyalty.
TM TM
Salesforce Service Cloud Gold Partner.
Digital marketing expands acquisition of
WebMetro.
Expands multichannel capability and
becomes Avaya Platinum Partner with
acquisition of TSG.
 Strengthens European Presence with operations in
Sofia, Bulgaria.
Publishes The Technology of Us.
Increases consulting scope and reach with acquisition
of rogenSi.
Launches Humanify cloud-based omnichannel
Publishes The 2015 TeleTech Customer Experience
communications platform.
Benchmark Report.
Launches AQ360TM - an integrated digital marketing
Positioned by Everest Group as a leader in its CCO and sales.
PEAK matrix assessment. Industry leadership recognized by Gartner and
Forrester.
Recognized by Cisco as its cloud contact center
partner of the year and wins seven 2015 Stevie
Awards.

Celebrates 20th anniversary in NASDAQ

Wins nine 2016 Stevie Awards
Expands in Canada with Atelka acquisition

Healthcare member services expands with acquisition

of Connextions

Leader in Gartner Magic Quadrant for Customer

Management Contact Center BPO, Worldwide

Digital trust and safety services expansion, and

extension of global footprint into India with
acquisition of Motif

TeleTech announces its new name, TTEC

Recognized by Everest Group as a leader in the
Contact Center Outsourcing PEAK Matrix

end of timeline
 Just the beginning
On 1982, TeleTech was founded by Kenneth D. Tuchman , making him the Chairman and Chief
Executive Officer of the company. He sought to transform the way companies deliver customer experience
through the values that they uphold. The first operations of TeleTech opened in 1986 and by 1995, they began
expanding to meet the growing demand.

The IPO was completed on 1996. Global operations have began and they have pioneered contact centers
in the Philippines. On 1998, they have expanded to Scotland, Canada, Argentina, and Brazil. By 2001, they have
already centralized global infrastructure.

TeleTech-Novaliches began operating in 2005. They have become the center of all TeleTech branches in
the Philippines, making them the main receiver of the company’s documents in this country.

On 2006, they continued expanding into revenue generation and analytics through the acquisition of
Direct Alliance. They enhanced their multichannel delivery capabilities by 2009. On 2010, they have acquired
customer-centric strategy domain expertise with Peppers and Rogers and Group. During that year they have also
expanded their global footprint to the Middle East and their multichannel communication capabilities with
acquisition of eLoyalty.

By 2012, their data analytics have grown due to the acquisition of iKnowtion. They have also acquired
 The only way is up
By 2012, their data analytics have grown due to the acquisition of iKnowtion. They have also acquired
business process expertise through the acquisition of Guidon. Gold Partner has also been their salesforce on that
same year.

On 2013, their digital marketing have expanded because of the acquisition of WebMEtro. They have
expanded once again their multichannel capability and became an Avaya Platinum Partner through the
acquisition of TSG.

TeleTech have then strengthened their European presence by having operations in Sofia, Bulgaria. They
have also published a book called “The Technology of Us.” On that same year, they have increased the
consulting scope and reach through the acquisition of rogenSi and launched Humanify and AQ360, two
programs that are supposed to improve their communications platform. Their industry leadership has also been
recognized by Gartner and Forrester on that year as well.

On 2015, the company had publish the 2015 TeleTech Customer Experience Benchmark Report. They
also have been positioned by the Everest Group as a leader in its CCO PEAK matrix assessment. During that
same year as well, they were recognized by Cisco as its cloud contact center partner of the year and won seven
2015 Stevie Awards.
To lead the world’s most respected organizations to create
and grow emotionally connected, valuable and lasting
relationships.

To accelerate growth by simplifying and personalizing

interactions that build deep engagement between people
and brands.
Human Capital Services

Human Capital Services (HCS) is the human resources department of TeleTech. Human resource is referred
to as the workforce of the company. This department handles the hiring, administration, and training of
TeleTech’s personnel. There are four teams involved in HCS: Documents Management Team, Contact
Center, Government Benefits, and Training and Quality.
Human capital services

This team examines the documents received by DMT. Most of the

incoming files received are forms for SSS, Maternity Notifications,
Loans, etc. The Government Benefits team is the one that determines if
they have all the requirements to permit their requests

This team tracks, manages and stores documents. Incoming documents

from various TeleTech branches in the Philippines are first handled by
the Documents Management Team. They disseminate the files
throughout the different teams in the HCS departmen

This team handles the interaction with the employees of TeleTech.

They converse with the personnel to confirm or remind them of the
documents they are required to send. The Contact Center team also
answers most of the questions or concerns of the company’s employees.

This team evaluates the work performance of the whole Human Capital
Services department. They monitor their progress, as well as answer the
concerns of these various teams. The Talent Questionnaire works with
the team leaders often to discuss how they could improve their work.
 products

Quadon™ is Teletech’s registered Trademark and common name for Teletech’s products which
indicates high quality, reliability and IT solutions in the area of Number Portability, electronic
communication, archiving and e-banking.
 products

Send and receive trusted and reliable registered e-mail messages, get electronically signed proofs and
time stamps when registered mail was sent, delivered and opened.
 products

Send and receive trusted and reliable registered e-mail messages, get electronically signed proofs and
time stamps when registered mail was sent, delivered and opened.
 services

Teletech provides its We provide you with As a company with vast

customers with all levels of business analyses, market experience, we provide
system maintenance research and consultancy in support in
including 24/7 level one to the field of telecommunication, banking
three support and proactive telecommunication and and IT fields. We outsource
system monitoring. All our information technology. our group of highly skilled
professional support services With our rich experience engineers, professionals, and
follow ITIL standards, with telecommunication and exceptional individuals.
recommendations and best IT market leaders,
practices. cooperation with research
institutes, and as a member
of different strategic councils
we deliver you the strategic
advantage for your key
business decisions.
 TeleTech Holdings has changed their logo due to their abbreviation of their company name.

TeleTech abbreviated their name to TTEC. The name changed was

announced in 2018. They also decided reboot their logo on the same
year. Also around the time of the name change, several branches
have began reconstructing their departments, and some of them
included the ones that are in the Philippines.

The first “t” on the logo is supposed to resemble a smiling face, the
reaction that TeleTech seeks to put on people's faces once they have
assisted them with their endeavors. The symbol also aims to support
their motto which is "Remarkable things happen" when you
"experience Teletech.”
 TeleTech - Novaliches is located at the first and
second level of Robinsons Novaliches, Quirino Highway, at the corner of Maligaya St., Novaliches. The site is
very accessible to all mode of transportation since it is just beside Nova Stop.
 As an intern of TeleTech, you agree to abide by the company policies, procedures, rules and
regulations as set forth in TeleTech’s Employee Handbook, Code of Conduct and Ethics, or as otherwise
promulgated. In addition, as a condition of your internship, you will be required to complete, sign, return, and
abide by the Employee/Intern Confidentiality and Inventions Agreement.

attendance
 Always arrive before the beginning of the intern’s shift.
 Overtime is not permitted unless allowed by the intern’s direct coordinator or supervisor.
 The exact time of your arrival and leave must be stated on your electronic timecard.
 Access card must be kept by the intern at all times. He or she will be needing it when he or she enters and exits
the building.
 TeleTech allows interns to attend during the holidays with their work hours doubled on those particular days.
 If absent, the intern must present an excuse letter to his or her coordinator or supervisor, or contact him or her
beforehand.
 Unexcused absences are strictly prohibited. Three late arrivals is equivalent to one absence.
 The coordinator or supervisor may terminate the intern without having to complete his or her hours if he or she
displays three or more violations of the rules stated.

appearance
 The intern must wear his or her identification card at all times.
 The dress code must be followed:
 MONDAY: Dress-up (Slacks, pencil skirt, dress, polo, blouse, long-sleeves, neckties, blazers, coats, and
closed-toe shoes)
 TUESDAY – FRIDAY: Casual (Shirt, jeans, rubber shoes)
 Interns may be allowed to wear casual clothing on Monday when told by their supervisor.

 The following clothing pieces are not allowed:

 Miniskirts
 Jerseys
 Ripped jeans

 Dresses and skirts that end above the knee

  Dresses and skirts that end above the knee
 Shorts
 Slippers
 Clothing with logos of other companies
 Clothing with foul statements
 Sleeveless tops

action
 No food and drinks are allowed on the production floor.
 Sleeping is prohibited on the production floor. Interns may sleep in the sleeping quarters if found necessary.
 The use of cellphones are not allowed on the production floor.
 Interns are given two 15-minute breaks and a lunch hour. These breaks may be taken as long as permitted by the
supervisor.
 TeleTech - Novaliches

October 18 - November 10 2018 ; 16 days

6AM to 3PM from Tuesdays - Saturdays

One hundred and twenty hours (120 hours)

Broadcast Communication

One of the goals of the K to 12 Basic Education Program

is to develop in learners the competencies, work ethics, and
values relevant to pursuing further education and/or joining the
world of work. To achieve greater congruence between basic
education and the nation’s development targets, Work
Immersion, as a required subject, has been incorporated into the
curriculum.

This subject will provide learners with opportunities:

Familiarity with the work place

Employment simulation

Application of their competencies in areas of specialization/applied

subjects in authentic work environments
 Work Immersion is one of the course requirements for
graduation. A Senior High School student has to undergo Work
Immersion in an industry that directly relates to the student’s
postsecondary goal. Through Work Immersion, the students are
exposed to and become familiar with work-related environment
related to their field of specialization to enhance their competence.

The students are able to:

 Gain relevant and practical industrial skills under the guidance of industry experts and workers;

 Appreciate the importance and application of the principles and theories taught in school

 Enhance their technical knowledge and skills;

 Enrich their skills in communication and human relations; and

 Develop good work habits, attitudes, appreciation and respect for work

These prepare them to meet the needs and challenges of employment or higher education after
graduation.
DAY DATE DAILY WORK ACTIVITIES NO. OF WORKING HOURS

 Encoded for Safekeeping of SSS Documents

October 18,
1 - SSS Certificate of Contributions 8
2018
-SSS Certificate of Loan Payments

 Encoded for Safekeeping of SSS Documents

October 19,
2 - SSS Certificate of Contributions 8
2018
-SSS Certificate of Loan Payments

 Encoded for Safekeeping of SSS Documents

- SSS Certificate of Contributions
October 20, -SSS Certificate of Loan Payments
3 8
2018
 Finished Encoding for Safekeeping
- Total of 1,552 papers

October 23,  Arranged and Compiled SSS Reimbursement

4 8
2018 Applications of TeleTech Employees
DAY DATE DAILY WORK ACTIVITIES NO. OF WORKING HOURS

 Arranged SSS Maternity and Sickness

October 24,
5 documents on alphabetical order and by 8
2018
date.

 Prepared for the company’s Family Day &

October 25, Halloween Party
6 8
2018  Made props for the Family Day &
Halloween Party

 Packed candies and sweets for the children.

October 26,  Celebrated TeleTech’s Halloween Party &
7 8
2018 Family Party

October 31,  Made the Calendar Activities of HCS Team

8 8
2018 creatively and efficiently.
DAY DATE DAILY WORK ACTIVITIES NO. OF WORKING HOURS

 Finished creating the Calendar Activities

November 1,
9  Photocopied SSS Maternity and Sickness 8
2018
documents

November 2,  Double-checked the Employee’s Pag-Asa

10 8
2018 Number.

 Checked and input new data on each

November 3,
11 employee on the company’s application, 8
2018
Oracle.

November 6,  Double-checked the Employee’s Pag-Asa

12 8
2018 Number.
DAY DATE DAILY WORK ACTIVITIES NO. OF WORKING HOURS

November 7  Arrival of new interns from NCBA College

13 8
2018  Assisted them for claiming the IDs & Badges.

 Arranged SSS Maternity and Sickness

November 8,
14 documents on alphabetical order and by 8
2018
date.

 Photocopied and arranged SSS Maternity

November 9, and Sickness documents on alphabetical
15 8
2018 order and by date.
 Removed and compiled excess documents

 Photocopied and arranged SSS Maternity

and Sickness documents on alphabetical
November order and by date.
16 8
10, 2018  Gave pieces of advice and guided the new
interns .
 Received the Certificate of Completion.
DAY DATE DAILY REFLECTION

After our first day, I realized how important it is to always focus and
October 18, concentrate on the task you’re doing. Give your utmost best and be
1
2018 comfortable at the same time. Don’t feel too pressure and just relax.

Don’t be afraid or be shy to ask questions and advice from your superiors. The
October 19,
2 employees will be there to guide you. If you don’t know or understand
2018
something, ask politely.

It is always reassuring to have your friends or schoolmates to be there for you.

October 20,
3 I was encoding a whole bunch of papers and it takes up time. That’s why I was
2018
really happy and thankful for my co-interns that help me finish the task.

I was really glad that my co-interns are my close friends because it was
October 23,
4 comfortable and enjoyable when we do task together. Due to our team work,
2018
we have finish the task efficiently.
DAY DATE DAILY REFLECTION

October 24, Arranging the documents by letter and date may seems easy at first but it
5
2018 requires your whole attention and focus.

We were preparing for the company’s Family Day and Halloween Party. We
October 25,
6 made props and during that time. We were able to get closer with the
2018
employees on the HCS team.

Packing candies for the kids that will be having Trick or Treat was fun. The
October 26, chocolates, candies, and other sweets made me reminiscence my childhood
7
2018 days. It suddenly strikes me how years have passed by and I’ll be graduating
Senior High School soon.

I realized how important it is to be creative and resourceful. Ma’am Joyce

October 31,
8 assigned us to do the HCS Team Calendar Activities. We aimed for having a
2018
minimalistic design because that’s what we can only do from our resources.
DAY DATE DAILY REFLECTION

It was fulfilling when we finished the calendar activities and the HCS team
November 1, liked it. After that, we get to have our rest or free time. Before going home, we
9
2018 help Ma’am Joyce photocopied SSS documents.

For the whole day, it was tiring and a long patience was needed. We were
November 2,
10 checking the employees’ Pag-Asa number through the website. The website
2018
takes a long time before loading. Glad that I was patient enough for it.

It was rather a bit nerve-wracking for me because I was using the company’s
application, Oracle. I was checking and inputting new data on employees
November 3,
11 profile. I know how critical my task was that’s why my attention and focus
2018
where concentrated on what I was doing. I did my best to finish the task well
for I don’t want to disappoint Sir. Joey, the senior of HCS team.

We double-checked the employees’ Pag-Asa number again. The employees

November 6,
12 were over 25,000 that’s why we decided to divide the task for us to finish
2018
quickly.
DAY DATE DAILY REFLECTION

The arrival of new interns from NCBA College reminded us how we’ll be
November 7, ending our immersion soon. It was saddening but nonetheless it was fun and
13
2018 worth it.

We were mostly assisting the new interns, giving them advices and answering
November 8,
14 their questions about what we have been doing in the office. After that, we still
2018
finished doing our task to arranged the SSS documents.

On this day, we haven’t been doing much work because the new interns are the
ones trying to adjust and familiarized with the work on the office. We just
November 9,
15 photocopied and arranged some documents and removed the excess ones.
2018
During breaks, we get to know the other interns and be closer to them. It was
nice and easy because they were all chill, outgoing and cool.

I was feeling quite emotional because it was our last day of immersion. On our
lunch break, we bought a cake as a gift, for us to show our gratitude towards
November the HCS Team for taking care of us well and welcoming us whole-heartedly
16
10, 2018 throughout the work immersion. After receiving our certificates, we had a
picture with the HCS Team. Walking away from the office with smiles on our
faces, contented heart, and an experience we would never forget.
 WEEK NO. DATE SPECIFIC ACTIVITY/ASSIGNED TASKS

 Oriented by Ma’am Joanne Joyce Malaca, our

supervisor about what will do throughout the
work immersion
 Introduced to the whole Human Capital Service
1 October 18-20, 2018
team
 Encoded for Safekeeping of SSS Documents
- SSS Certificate of Contributions
-SSS Certificate of Loan Payments

report

It was the first week of our work immersion and I was rather excited and giddy than nervous. Ma’am
Joyce Malaca, our immersion supervisor, oriented us about what we would do all throughout our work
immersion.

We were introduced then to the whole Human Capital Services Team, Ma’am Hazelyn, our Team
Leader , Mr. Joey, their senior specialist, Mr. Remar, Ma’am Ren, Mr. Jeff, Mr. Rhasty, Mr. Janski,
Ma’am Dee, and Ma’am Den.

My first task was given by Ma’am Ren who asked help on encoding for the safekeeping of SSS
documents. There were a whole load of papers in a box and I was nervous at first but then while I was
typing different data, I get the hang of it and enjoyed doing it.

This week was full of adjustment and tried doing all our best to do all task accurately and efficiently.
That time as well, I got to be more closer with my co-interns for we would be together this work
immersion.
 WEEK NO. DATE SPECIFIC ACTIVITY/ASSIGNED TASKS

 Arranged and Compiling of SSS Reimbursement

Applications of TeleTech Employees
 Arranged of SSS Maternity and Sickness
documents on alphabetical order and by date.
2 October 23-26, 2018
 Prepared for the company’s Family Day &
Halloween Party
 Packaged candies and sweets for the children.

report

For the second week, all of us were busy with our own task that led us to be familiarized on what we
were doing. I learned how important it was to always be focus and be attentive all the time.

After encoding, I was tasked to arrange and compile SSS Maternity and Sickness documents
alphabetically and by date order. In doing that, we need to patient and be more attentive in checking the
documents.

When the company's Family Day and Halloween Party were near, we helped the HCS team in
preparing and making their props and design. I enjoyed packaging the candies, chocolates, and sweets that
would be given to all children attending the Halloween party. Some employees even gave us excess
candies and we gladly accepted it, felt like I was a child again.
 WEEK NO. DATE SPECIFIC ACTIVITY/ASSIGNED TASKS

 Made the Calendar Activities of HCS Team

creatively and efficiently.
 Finished creating the Calendar Activities
October 31 - November  Photocopied SSS Maternity and Sickness
3
3, 2018 documents
 Double-checked of Employee’s Pag-Asa Number
 Checked and input new data on each employee on
the company’s application, Oracle.

report

During the 3rd week, I was still encoding and helping my co-interns arranging and compiling different
SSS documents. I was tasked to check the employees Pag-Asa number in the website.

I was familiarized with the company’s application, Oracle, where I input and checked information of
the employees. At first, I was really nervous for I know that the application was really important and vital
in the company. I was afraid of making any mistakes or errors. As I keep using it, I started enjoying when
I was working it. I was glad that Mr. Joey, trusted me well that he assigned me to do this task and for that,
I used it as a motivation to work really well and do my best.

Before the week ends, me any my co-interns made the HCS team Calendar of Activities, we decided
to keep the design minimally using the materials our supervisor provided us.
 WEEK NO. DATE SPECIFIC ACTIVITY/ASSIGNED TASKS

 Double-checked of Employee’s Pag-Asa Number.

 Assisted the new interns for claiming their IDs &
Badges.
 Arranged of SSS Maternity and Sickness
4 November 6 - 10, 2018
documents on alphabetical order and by date.
 Gave a piece of advice and guided the new
interns .
 Received the Certificate of Completion.

report

This week, new interns from NCBA College came at the company. We guided and assisted them on
taking their own IDs and Badges. They asked us about the things that we do in the company and we
answered them well. As days passed by, we got to know them well and became close.

Unfortunately, our time in the company was coming to it’s end. During our last day, we received our
Certificate of Completion. It seemed surreal. Felt like it was just the first day and yet we’re now saying
goodbye to the HCS team.

I have learned many things that will help me do well in the future for my job. I knew it helped me
become a better version of myself. I would cherish and treasure the experiences and moments from the
company, team, and co-interns that guided me to successfully finished the work immersion.

Being true to yourself and everyone around you, being respectful, understanding, and punctual leads
to a good environment. Through that, I was able to make this immersion memorable and a once in a
lifetime experience.

For that, I can confidently say that I was ready for the hardships and challenges that I will face in the
near future.
 Flash. In just a blink of an eye, it’s over. End.

Experiencing something new and fresh made my body tingle with excitement, making me feel butterflies in
my stomach. It’s ending has been something I was not ready to face and yet here I am reminiscing unforgettable
memories during the work immersion.

The cold air and refreshing smell – that’s what welcomed me every time I stepped inside the building.
Greeting the guard who always checked our bag, cheerfully. Taking the stairs and counting the steps that is
probably in sync with the beating of my heart. Going through a maze-like office and finding the familiar faces of
my co-interns or the team who are made up of different employees with different personalities who had accepted us
wholeheartedly.

Stretching my neck, arms, and fingers before trying to find a comfortable seating position and making
myself be ready and focus on the main task that was given to me – encoding. Looking and checking if the numbers
and letters I input was accurate, requires a great amount of focus and long patience. I’ve been tasked as well to
arrange different documents on alphabetical order. Removing excess documents and labelling files based on dates.
Xeroxing was the easiest and relaxing task that I did, I was fascinated by the machine for it is fast and relatively
advanced.

All throughout the work immersion, one thing that leaves a great impact on me was how work become easy
and enjoyable when you have a passion doing it. Otherwise, it will only lead to disappointments and failures. Being
a respectful, understanding, and an open-minded person was one of the most important lessons that I’ve learned.
You’ll get to enjoy work as well if you’re in good relationship with your co-workers. Asking for help is okay, it
doesn’t make you less as a worker, especially if it’s a hard task and you have other piled up works to do.

Punctuality and honesty is a must. Avoid being late and not prioritizing works. Finishing assigned tasks on
time is such a relief – feeling like a weight has been lifted of your shoulders. Being organized and responsible in
everything that you do.

Lastly, being true to yourself and everyone around you brings tranquility. It makes you excited for an
another day to come. Preparing for an another journey that will help you grow to become a better version of
yourself, there might be ups and down but that’s life. That’s how it works. Acceptance, adjustment, and adapting
are all that’s needed.
 During our immersion period we have encountered problems which we have learned to cope with.
However, we hope that they will be all taken into consideration for the benefit of the succeeding batch of
students who will also undergo work immersion:

Our Work Immersion was supposed to start on October 15, 2018 but unfortunately
due to some circumstances, we started our immersion 3 days late, October 18, 2018. We
needed to finish 15 days for us to complete 120 hours. Resumption of classes was on
November 7, 2018 where it would clash with our schedule in the company. It led us to having
a half-day that time and immediately going straight to school. It was tiring to say the least.

Our schedule starts from 6AM to 3PM. It was a change where I really need to adjust
for our class is in the afternoon, I often woke up at 9 or 10AM to get ready for school. My
sleeping hours changed as well, I tried sleeping earlier and getting more hours of sleep unlike
the common 5-6 hours that I usually get. For our work immersion, I woke up early at 4AM
because I tend to get ready at a slow pace. I would leave the house quarter to 5AM for my
house is a little bit far from the company and it tends to have traffic.
 Experiences allow us to learn from our mistakes and improve from
there. Thus, we would like to recommend the following measures to enrich the
experience of the succeeding batch of students who will also undergo work
immersion.

If you don’t understand something or don’t Always be mindful of your time. Come on
know what to do, avoid being afraid or be shy the office at the exact time or 5 - 10 minutes
to ask questions to your supervisor or other earlier. Leave the office on the designated
employees around you. They will hear you time, do overtime, only if needed and with
out, and answered you. They are there to the permission from the supervisor. When
guide you on your task. It’s better to ask than having breaks, use the time well to eat and
doing everything on your own that may lead have a little rest. Finishing a task based on
to mistakes and regrets. the time you set.
INTERVIEW & ORIENTATION
 FOCUS. The first task that was given to me was encoding. At first, it was easy for I am much familiar
using the Microsoft Excel but I realized how challenging it was because I’ll be encoding numbers and
names of different employees and what type of document was used.

RELIEF. I have been encoding for 3

consecutive days before I finished this
bundle of papers. A total number of 1,552
papers.
TEAMWORK. Through the help
of my two co-interns, we have
arranged and compiled the excess
documents alphabetically and by
year of order easily.

PATIENCE. Arranging the SSS Maternity and Sickness documents by year and alphabetically
takes up a lot of time but we have finished the task accurately.
 CONCENTRATION. My main task would be encoding different data that mainly focuses on the
employees’ information.

A HELPING HAND. Two of

my co-inters helped me in
encoding that I greatly
appreciated.
 DESIGNING. We have decided to made the design of the HCS’s Calendar of
Activities minimally with what we can think of using the provided materials.

CHALLENGED. I was tasked to do

something technical and vital for I’ll be
updating the employees’ information on the
company’s application, Oracle.
PACKAGING. Putting candies,
chocolates and other sweets on a
plastic that would be given to all
the kids who attended the
Halloween Party.

COSPLAYING. Different teams will have two representatives that have their own concept. The
HCS team decided to have the concept of “Mulawin”.
last day of work immersion