SYSTEMANTICS

How Systems Work

and Especially
How They Fail

JOHN GALL
Illustrated by R. 0 . Blechman

Quadrangle/The New York Times Book Co.

 Copyright © 1975 by John Gall .
First published by Quadrangle/
The New York Times Book Company, Inc., 1977.

Drawings and captions © 1977 by R . 0 . Blechman.

All rights reserved, including the right to reproduce this
book or portions thereof in any form. For information,
address: Quadrangle/The New York Times Book Com-
pany, Inc., Three Park Avenue, New York, New York
10016. Manufactured in the United States of America.
Published simultaneously in Canada by Fitzhenry &
Whiteside, Ltd., Toronto.

Designed by Beth Tondreau.

Previously published by the General Systemantics

Press, Ann Arbor, Michigan.

Library of Congress Cataloging in Publication Data

Gall, John, 1925-
Systemantics.
First ed. published in 197 5 under title: General
systemantics.
Bibliography: p.
1. System theory-Anecdotes, facetiae, satire, etc.
I. Title.
PN623 l .S93G 1977 003 76-50820
ISBN 0-8129-0674-8
 CONTENTS

••
PREFACE How This Treatise Came to Be Written. Vil

INTRODUCTION Paradox Lost and Found. Di-

•
mensions of the Problem. XI

I HISTORICAL OVERVIEW. The Primal Sce-

nario. Early Prophets. Korzybski. From Potter to
Peter by Way of Parkinson. 3
II FIRST PRINCIPLES. The Fundamental Theo-
rem. The Law of Conservation of Anergy. The Big-
Bang Theorem. Laws of Growth. 9
III THE MYSTERIOUS WAYS OF SYSTEMS.
The Generalized Uncertainty Principle. Climax De-
sign. The Non-Additivity Theorem. 16
IV FEEDBACK. The Principle of Le Chatelier. The
Power of Positive Feedback. Oscillating Systems. 23
V FUNCTIONARY'S FALSITY AND THE OP-
ERATIONAL FALLACY. 32
VI INSIDE SYSTEMS. The F .L.A.W., Systems-
Delusions, The Coefficient of Fiction, Systems-People,
Manager's Mirage, Orwell's Inversion. 39
vi CONTENTS

VII ELEMENTARY SYSTEMS-FUNCTIONS.

Impotent Potentate Syndrome. Administrator's Anxi-
~· ~
,
VIII ADVANCED SYSTEMS-FUNCTIONS. The
Functional Indeterminacy Theorem (F.l.T.). The
Newtonian Law of Systems-Inertia. 54
IX SYSTEMS-FAILURE (THEORY OF ER-
RORS). Failure-Mode Theorems. The Fail-Safe Theo-
rem. 61
X APPLIED SYSTEMANTICS 1: PRACTICAL
SYSTEMS DESIGN. The Systems Law of Gravity
(Vector Theory). 67
XI APPLIED SYSTEMANTICS 2: MANAGE-
MENT AND OTHER MYTHS. Catalytic Manager-
ship. The "Problem" Problem. 72
XII APPLIED SYSTEMANTICS 3: TAMING
SYSTEMS. 77
ENVOI BEYOND EXPERTISE. 85
APPENDICES
I Annotated Compendium of Basic Systems-Axi-
oms, Theorems, Corollaries, etc. 87
II First Biennial Readers' Self-Evaluation Quiz. 95
III Readers' Tear-Out Feedback Sheet. 98
IV Annual "Aunty" Awards for Systems Antics of
the Year. 99
V Antics Entry Blank. 103
VI Glossary. 104
BIBLIOGRAPHY 109
 PREFACE: HOW THIS
TREATISE CAME
TO BE WRITTEN

The immediate motivation for undertaking this work was

provided by the bizarre experience of a colleague of the
author (let us call him Jones), a medical scientist specializ-
ing in the study of mental retardation. This field, until
recently, was a very unfashionable one, and Jones consid-
ered himself fortunate to be employed as Research Associ-
ate at a small State Home for retarded children. In this
humble, even despised, position he was too low on the
Civil Service scale to merit the attention of administrators,
and he was therefore left alone to tinker with ideas in his
chosen field. He was happily pursuing his own research
interests when, following presidential interest and na-
tional publicity, mental retardation suddenly became a
fashionable subject. Jones received an urgent invitation to
join an ambitious federally funded project for a systematic
attack upon the "problem"* of mental retardation.
Thinking that this new job, with its ample funds and
facilities, would advance both his research efforts and his
career, Jones joined. Within three months his own re-
search had come to a halt, and within a year he was

*See The "Problem" Problem, Chapter XI.

 ...
Vlll PREFACE

completely unable to speak or think intelligently in the

field of mental retardation. He had, in fact, become re-
tarded relative to his previous condition.
Looking about him to discover, if possible, what had
happened, Jones found that a dozen other skilled profes-
sionals who made up the staff of the project had ex-
perienced the same catastrophe. That ambitious project,
designed to advance solutions to the ''problem," had, in
fact, taken most of the available workers in the field and
neutralized them.
What had gone wrong? Jones, knowing of the author's
interest in systems operation, turned to him for advice,
and the two of us, jointly, tried to analyze the problem. We
first of all reviewed Parkinson's classic essay on Institu-
tional Paralysis,• hoping to find enlightenment there. Was
the disease a fulminating case of lnjelititis?** Obviously
not. The professional staff of the Institute were competent,
dedicated, and hardworking. Furthermore, the adminis-
trators were experienced, energetic, and extremely logical
in their approach to problems. The Institute was failing in
spite of the best efforts of every one of its members.
Was it an example of the Peter Principle,••• in which
members had ascended the hierarchy until they had
reached jobs for which they were not fitted? No. This was
a new organization, and no one had been promoted very
far. Slowly it began to dawn on us that men do not yet

•c. Northcote Parkinson. Parkinson's Law and Other Studies in

Administration. Boston: Houghton Mifflin, 1957.
**Ibid. Injelititis: Incompetence and jealousy interacting ac-
cording to the formula JlJ'.
•••Laurence J. Peter and Raymond Hull. The Peter Principle.
New York: Bantam Books, 1970.
 .
PREFACE IX

understand the basic laws governing the behavior of com-

plex organizations. A great enterprise can flounder help-
lessly or even wither away before our very eyes as the
result of malignant but as yet unnamed disorders, or in
response to the operation of natural laws whose Newton
has not yet been born to announce them to mankind.
Faced with this realization, and moved by the dramatic
and touching crisis that had overtaken his colleague, the
author resolved to redouble his researches into the causes
of organizational ineptitude and systems malfunction,
seeking deep beneath the surface for the hidden forces that
cause the best-laid plans to "gang aft agley." Little did he
suspect, at that moment, where those studies would lead.
He had not yet experienced the blinding illumination of
the OPERATIONAL FALLACY. The FUNDAMEN-
TAL THEOREM OF SYSTEMANTICS lay well over
the horizon. Even the relatively simple and easy-to-under-
stand GENERALIZED UNCERTAINTY PRINCIPLE
was not yet a gleam. Those and other deep-ranging and
depressing generaliz.ations were to come only much later,
after exhaustive researches conducted under the least aus-
picious circumstances and in settings not calculated to
bolster the faint of heart.
What follows is the fruit of those researches set forth as
briefly and simply as possible, in a style that is deliberately
austere and (the author may be permitted to hope) not
without a certain elegance, derived from the essentially
mathematical nature of the science itself. The reader must
imagine for himself at what cost in blood, sweat, and tears
-and in time spent in deep contemplation of contempo-
rary systems-these simple statements have been wrung
from the messy complexity of the real world. They are
x PREFACE

offered in the hope and faith that a knowledge of the

natural laws of complex systems will enable mankind to
avoid some of the more egregious errors of the past.
At the very least this little book may serve as a warning
to those who read it, thus helping to counter the headlong
rush into Systemism * that characterizes our age. And who
knows? Perhaps readers of this modest treatise will be
stimulated to discover new Systems-insights of their own,
that could lead to even higher achievements for the infant
science of Systemantics.

*Systemism: n.1. The state of mindless belief in systems; the

belief that systems can be made to function to achieve desired
goals. 2. The state of being immersed in systems; the state of
being a Systems-person. (See Chapter VI: ..Inside Systems.")
INTRODUCTION: PARADOX
LOST AND FOUND.
DIMENSIONS
OF THE PROBLEM

All around us we see a world of paradox: deep, ironic, and

intractable. A world in which the hungry nations export
food; the richest nations slip into demoralizing economic
recessions; the strongest nations go to war against the
smallest and weakest and are unable to win; a world in
which revolutions against tyrannical systems themselves
become tyrannies. In human affairs, celebrities receive still
more publicity because they are ''well known"; men rise
to high positions because of their knowledge of affairs only
to find themselves cut off from the sources of their knowl-
edge; scientists opposed to the use of scientific knowledge
in warfare find themselves advising the government on
how to win wars by using scientific knowledge . .. the list
is endless. Ours is a world of paradox.
Why is this? How does it come about that things turn
out so differently from what common sense would expect?
The religious person may blame it on original sin. The
historian may cite the force of trends such as population
growth and industrialization. The sociologist offers rea-
sons rooted in the peculiarities of human associations.
Reformers blame it all on ''the system'' and propose new
systems that would, they assert, guarantee a brave new
 ••
Xll INTRODUCTION

world of justice, peace, and abundance. Everyone, it

seems, has his own idea of what the problem is and how
it can be corrected. But all agree on one point-that their
own system would work very well if only it were univer-
sally adopted.
The point of view espoused in this essay is more radical
and at the same time more pessimistic. Stated as succinctly
as possible: the fundamental problem does not lie in any
particular system but rather in systems as such. Salvation,
if it is attainable at all, even partially, is to be sought in
a deeper understanding of the ways of systems, not simply
in a criticism of the errors of a particular system.
But although men build systems almost instinctively,•
they do not lightly turn their ingenuity to the study of
How Systems Work. That branch of knowledge is not
congenial to man, it goes against the grain. Goal-oriented
man, the upright ape with the spear, is interested in the
end-result. If the spear flies wide of the mark, man is
equally likely to trample it to bits in a rage or to blame the
erratic flight on malevolent spirits. He is much less likely
to undertake a critical analysis of hand-propelled missiles,
and infinitely less likely to ponder the austere abstractions
presented in this book.
If young people lack experience and interest for under-
standing How Systems Work, older people are already
defeated. They may have learned from direct experience
a few things about systems, but their experience will have
been fragmentary and painful-and in any case, for them
the battle is over. No, only a handful-only a lucky few

*Recent research has linked this impulse to nesting behavior in

birds and to token-collecting in higher primates.
 ...
INTRODUCTION Xlll

-ever come to clear awareness of this dread and obscure

subject.
No one, these days, can avoid contact with systems.
Systems are everywhere: big systems, little systems, sys-
tems mechanical and electronic, and those special systems
that consist of organized associations of people. In self-
defense, we must learn to live with systems, to control
them lest they control us. As Humpty Dumpty said to
Alice (though in another context): "The question is: which
is to be master- that's all."
No one can afford not to understand the basic principles
of How Systems Work. Ignorance of those basic laws is
bound to lead to unrealistic expectations of the type that
have plagued dreamers, schemers, and so-called men of
affairs from the earliest times. Clearly there is a great need
for more widespread knowledge of those basic laws. But
(and just here is another example of the paradoxical na-
ture of systems-functions) there is a strange dearth of
available in1ormation written for the general reader. Tech-
nical tomes of systems analysis and operations research
abound on the shelves of science libraries and of business
management institutes. But nowhere is there to be found
a single, basic primer that spells out the essential prag-
matic facts of systems in the form of simple and easy-to-
grasp axioms. Similarly there are no courses in Systems
Function in our high schools or junior colleges. Like sex
education, systems sophistication has until recently been
a taboo subject. This book breaks the taboo. It tells all, in
frank and intimate language understandable to anyone
who is willing to read and reflect. No longer can people
take refuge in the plaint, "Nobody told me." It's all here,
within the covers of one small book.
 I. HISTORICAL
OVERVIEW

All over the world, in great metropolitan centers as well

as in the remotest rural backwaters, in sophisticated elec-
tronics laboratories, and in dingy clerical offices, people
everywhere are struggling with a Problem:

Things Aren't Working Very Well.*

This, of course, is nothing new. People have been dis-

couraged about things in general many times in the past.
A good deal of discouragement prevailed during the Dark
Ages, and morale was rather low in the Middle Ages, too.
The Industrial Revolution brought with it depressing
times, and the Victorian Era was felt by many to be partic-
ularly gloomy. The Atomic Age isn't remarkable for
cheer, either. At all times there have been people who felt
that things weren't working out very well. This observa-
tion has gradually come to be recognized as an ongoing
fact of life, an inseparable component of the human condi-
tion. Because of its central role in all that follows (being
the fundamental observation upon which all further re-

*For an extensive review of things that aren't working very well

at present, see Peter and Hull, op. cit., Introduction, pp. ix-xviii.
4 SYSTEMANTICS

search into systems has been based) it is known as The

Primal Scenario. We give it here in full:

Things (Things Generally I All Things I The

Whole Works) Are Indeed Not Working Very
Well. In Fact, They Never Did.

In formal systems terminology it may be stated con-

cisely in axiomatic form:

Systems In General Work Poorly Or Not At All.

But this fact, repeatedly observed by men and women

down through the ages, has been, in the past, always at-
tributed to various special circumstances. It has been re-
served for our own time, and for a small band of men of
genius, working mostly alone, to throw upon the whole
subject the brilliant light of intuition, illuminating for all
mankind the previously obscure reasons why Things So
Often Go Wrong, or Don't Work, or Work in Ways Never
Anticipated. To list the names of those contributors is to
recite the Honor Roll of Systemantics.
No history of the subject would be complete without
some reference to the semilegendary, almost anonymous
Murphy (jloreat circa 1940?) who chose to disguise his
genius by stating a fundamental systems theorem in com-
monplace, almost pedestrian terminology. This law,
known to schoolboys the world over as Jellybread always
falls jelly-side down, is here restated in Murphy's own
words, as it appears on the walls of most of the world's
scientific laboratories:
HISTORICAL OVERVIEW 5

If Anything Can Go Wrong, It Will.

In the Law as thus formulated, there is a gratuitous and

unjustified element of teleology, an intrusion of supersti-
tion, or even of belief in magic, which we today would
resolutely reject. The Universe is not actually malignant,
it only seems so.*
Shortly after Murphy there appeared upon the scene a
new and powerful mind, that of Count Alfred Korzybski,
in whose honor the entire field of General Systemantics
has been named. Korzybski was the author of General
Semantics, a vaulting effort at a comprehensive explana-
tion of Why Things Don't Work. This early attempt to
pinpoint the flaw in human systems was itself flawed,
however, by the author's monistic viewpoint. Korzybski
had convinced himself that all breakdowns of human sys-
tems are attributable to misunderstandings-to failures of
communication.
Korzybski failed to grasp the essential point that human
systems are not prevented from working by some single,
hidden defect, whether of communication or anything
else. Failure to function as expected (as we shall show
later) is an intrinsic feature of systems, resulting from laws
of systems-behavior that are as rigorous as any in Natural
Science or Mathematics. Hence, the appropriateness of
the term GENERAL SYSTEMANTICS for the entire
field. It is a perfectly general feature of systems not to do
what they are intended to do. Furthermore, the word
ANTICS hidden in the term carries this implication in a

*See "The Mysterious ytays of Systems," Chapter III.

6 SYSTEMANTICS

lively way. SYSTEMS DISPLAY ANTICS. They "act

up." Nevertheless, as we shall see, Korzybski, by stressing
the importance of precise definitions, laid the ground-
work for the Operational Fallacy, which is the key to
understanding the paradoxical behavior of systems (see
Chapter V).
After Korzybski, a brilliant trio of founders established
the real basis of the field. Of these, the earliest was Stephen
Potter,* who painstakingly elaborated a variety of elegant
methods for bending recalcitrant systems to the needs of
personal advancement. It must be admitted that Potter
was essentially a pragmatist whose goals were utilitarian
and whose formulations lack the broad generalities of a
Parkinson or a Peter.
Following Potter, C . Northcote Parkinson established
an undying claim to fame by prophesying- as early as
1957- the future emergence of the problem of Table
Shape in diplomatic conferences.** He was, of course,
triumphantly vindicated in the Paris Peace Talks of 1968,
when an entire season was devoted to just this topic before
discussion of the cessation of hostilities could even begin.
No clearer demonstration of the Generalized Uncertainty
Principle could have been asked.•••
Third in the brilliant trio of founders is Doctor Lau-
rence J. Peter, whose Principle of Incompetence comes
close to being the Central Theorem of Administrative
System an tics.

*Stephen Potter. One-upmanship. New York: Henry Holt &

Co., 1952.
**Parkinson, op. cit., p. 17.
***True, Parkinson did not recognize it as such at the time.
HISTORICAL OVERVIEW 7

Having paid tribute to all these men, however, one must

recognize that the infant science on whose foundations
these giants were working (one must mix metaphors now
and then) was still limited. There was no organized set of
basic principles from which to operate. The foundations
had been laid erratically, a piece at a time, by individual
workers of genius.
Still needed was a systematic exposition of the funda-
mental principles- the axioms- upon which all later
superstructures could be built.
The present work is humbly offered as a first approach
to that goal. It will have its shortcomings, of course. The
individual propositions will be argued, dissected, and criti-
cized; and then either rejected as trivial, erroneous, or

1
-- I (I

'
8 SYSTEMANTICS

incomprehensible; or enshrined in the literature as having

stood the test of open debate and criticism. This is as the
author would wish it.
In the pages that follow, we shall be principally con-
cerned with systems that involve human beings, particu-
larly those very large systems such as national govern-
ments, nations themselves, religions, the railway system,
the post office, the university system, the public school
system, etc., etc., etc. But in our forn1ulations of the laws
of such systems, we have striven for the greatest possible
degree of generality. If we are correct, our theorems apply
to the steamship itself as well as to the crew who run it
and to the company that built it.
Here, then, is the very first Book of Systems Axioms,
the very first attempt to deal with the cussedness of Sys-
tems in a fundamental, logical way, by getting at the basic
rules of their behavior.
 II. FIRST PRINCIPLES

We begin at the beginning, with the Fundamental Theorem:

New Systems Mean New Problems.

Explanation: When a system* is set up to accomplish

some goal, a new entity has come into being-the system
itself. No matter what the "goal" of the system, it immedi-
ately begins to exhibit system behavior; that is, to act
according to the general laws that govern the operation of
all systems. Now the system itself has to be dealt with.
Whereas before, there was only the problem-such as
warfare between nations, or garbage collection-there is
now an additional universe of problems associated with
the functioning or merely the presence of the new system.
In the case of garbage collection, the original problem
could be stated briefly as: ''What do we do with all this
garbage?" After setting up a garbage-collection system, we
find ourselves faced with a new universe of problems.
These include questions of collective bargaining with the
garbage collectors' union, rates and hours, collection on
very cold or rainy days, purchase and maintenance of
garbage trucks, millage and bond issues, voter apathy,
regulations regarding separation of garbage from trash,
etc., etc.

*For definition of system, see Appendix VI.

10 SYSTEMANTICS

Although each of these problems, considered individu-

ally, seems to be only a specific technical difficulty having
to do with setting up and operating a garbage-collecting
system, we intend to show that such problems are really
specific examples of the operation of general laws applica-
ble to any system, not just to garbage collecting. For ex-
ample, absenteeism, broken-down trucks, late collections,
and inadequate funds for operation are specific examples
of the general Law that LARGE SYSTEMS USUALLY
OPERATE IN FAILURE MODE. Again, if the collection
men bargain for more and more restrictive definitions of
garbage, refusing to pick up twigs, trash, old lamps, etc.,
and even leaving behind properly wrapped garbage if it is
not placed within a regulation can, so that eventually most
taxpayers revert to clandestine dumping along the high-
way, this exemplifies the Le Chatelier's Principle* (THE
SYSTEM TENDS TO OPPOSE ITS OWN PROPER
FUNCTION), a basic law of very general application.
These and other basic laws of systems function are the
subject of subsequent chapters.
In most towns of small-to-medium-size, a garbage-col-
lecting system qualifies as a small-to-medium-sized sys-
tem, and systems of such size often do ac~omplish a mea-
surable fraction of what they set out to do. Some garbage
does get collected. The original problem is thereby some-
what reduced in magnitude and intensity. Over against
this benefit, however, one must balance the new problems
facing the community, the problems of administering and
maintaining the collection system.

•to come
FIRST PRINCIPLES 11

The sum total ofproblems facing the community has not

changed. They have merely changed their form and relative
importance. We require at this point a Definition:

Any state or condition of the Universe, or of any

portion of it, that requires the expenditure of human
effort or ingenuity to bring it into line with human
desires, needs, or pleasures is defined as an ANER-
GY-STATE.
ANERGY is measured in units of effort required to
bring about the desired change.

Now we are in position to state a Theorem of sweeping

generality:

The Total Amount Of Anergy In The Universe Is

Fixed.

This is known, naturally, as the Law of Conservation of

Anergy.
We offer without proof the following Corollary:

Systems Operate By Redistributing Anergy Into

Different Forms And Into Accumulations Of
Different Sizes.

One school of mathematically oriented systems the-

oreticians holds that the Law of Conservation of An-
ergy is only approximately true. According to them, in
very large systems a Relativistic Shift occurs, whereby the
total amount of Anergy increases exponentially. In really
large and ambitious systems, the original problem may
12 SYSTEMANTICS

persist unchanged and at the same time a multitude of new

problems arise to fester (or ferment) unresolved. The
Relativists point to garbage collection in large metropoli-
tan areas as an example. Not only does the garbage not get
collected, but also armies of striking workers must be fed
and clothed, the multitudes of the city must be immunized
against diseases of filth, the transportation systems break
down because cars and buses cannot get around the moun-
tains of refuse, and things in general quickly go to an
extreme degree of disrepair. Granted that some of these
effects would have been present to some degree had there
never been any garbage-collection system at all, it is clear
that they become much worse because people had come to
rely on the system.
Laws of Growth.
Systems are like babies: once you get one, you have it.
They don't go away. On the contrary, they display the
most remarkable persistence. They not only persist; they
grow. And as they grow, they encroach. The growth po-
tential of systems was explored in a tentative, preliminary
way by Parkinson, who concluded that administrative sys-
tems maintain an average rate of growth of 5 to 6 percent
per annum regardless of the work to be done. Parkinson
was right so far as he goes, and we must give him full
honors for initiating the serious study of this important
topic. But what Parkinson failed to perceive, we now
enunciate the general systems analogue of Parkinson's
Law.
14 SYSTEMANTICS

The System Itself Tends To Grow At 5 To 6

Percent Per Annum.

Again, this Law is but the preliminary to the most

general possible formulation, the Big-Bang Theorem of
Systems Cosmology:

Systems Tend To Expand To Fill The Known

Universe.*

We have remarked that systems not only grow, they

also encroach. An entire volume could be devoted to re-
searches in this area alone. Innumerable examples of the
phenomenon of encroachment can be found everywhere in
our society. A striking example is the ''do-it-yourselr'
movement, instigated by managers of the largest and most
sophisticated system of mass production in the world to
make the consumer do some of the work the system is
supposed to do. The consumer is encouraged to do the
work of assembling the parts of the product he has bought
on the bizarre grounds that "it saves so much work and
expense." Several hours later, the exasperated and frus-
trated purchaser may recall that the system of mass pro-
duction was set up in the first place because such functions
can be more cheaply and rapidly done under factory con-
ditions. The system simply prefers to encroach; that is, to
make someone else do the work.
Pushing the expenses off on the consumer goes back at
least as far as the ancien regime in France, where the

*That this outcome does not occur in fact is due to the existence
of various inhibitory forces (see Chapter IV).
FIRST PRINCIPLES 15

peasants were subjected to grinding taxation to support

the aristocracy, who were not taxed.* The system of gov-
ernment, at its basis a system for protecting the people,
encroached upon them until it became their worst oppres-
sor. In the United States, the Internal Revenue Service not
only collect our taxes, they also make us compute the tax
for them, an activity that exacts an incalculable cost in
sweat, tears, and agony and takes years off our lives as we
groan over their complicated forms.
In accordance with the same principle, patients in hos-
pitals are blamed for not getting well or for reacting badly
to medicine or surgery. Motorists whose cars develop en-
gine trouble are ticketed by the police, or their vehicles are
towed away and crushed into scrap metal. And school-
boys who have trouble learning their lessons are punished
by their teachers. Truly, Systems Expand, and as they
expand, they Encroach.

•A similar tendency can be discerned in the tax policies of the

United States. It reached its climax in the late 1960s with the
practice among high government officials of writing-off one's
official papers at inflated valuations. The practice has been
designated (by us) as Nixation. or negative (nix-) taxation for
the well-to-do.
 III. THE MYSTERIOUS
WAYS OF SYSTEMS

The Primal Scenario enshrines the universal observation

that Things Don't Work Very Well. For most people, it
is enough to sigh and remark that Things Were Ever Thus.
However, to the serious systems-student, a world of ab-
sorbing interest lies beneath the superficial observation of
things as they are. The more one delves beneath the sur-
face the more one becomes committed to close observa-
tion and, most importantly, to generalization from partic-
ular experience the more one begins to attain insight into
the true and deeper meanings of things. Such is the case
with the Primal Scenario. Let us ask what lies beneath the
surface of that melancholy but universal observation. Just
what is the characteristic feature of things not working
out? To ask the question is to see the answer, almost
immediately. It is the element of paradox, to which we
have already alluded. Things not only don't work out well,
they work out in strange, even paradoxical, ways. Our
plans not only go awry, they produce results we never
expected. Indeed they often produce the opposite result
from the one intended.
Item: Insecticides, introduced to control disease and
improve crop yields, turn up in the fat pads of Auks in the
Antipodes and in the eggs of Ospreys in the Orkneys,
resulting in incalculable ecologic damage.
 - --

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18 SYSTEMANTICS

Item: The Aswan Dam, built at enormous expense to

improve the lot of the Egyptian peasant, has caused the
Nile to deposit its fertilizing sediment in Lake Nasser,
where it is unavailable. Egyptian fields must now be artifi-
cially fertilized. Gigantic fertilizer plants have been built
to meet the new need. The plants require enormous
amounts of electricity. The dam must operate at capacity
merely to supply the increased need for electricity which
was created by the building of the dam.
Item: Many backward nations, whose greatest need is
food to feed their people, sell their crops and bankrupt
themselves to buy-not food- but advanced military
hardware for the purpose of defending themselves against
their equally backward neighbors, who are doing the same
thing.
Examples could be multiplied indefinitely, and the
reader is encouraged to provide his own, as an exercise.
What is the common element in all these surprising and
paradoxical situations? It is just this: in each case a com-
plex system has failed to act as expected by its designers,
but has instead exhibited behavior that no one expected it
to exhibit.
Now, so long as one is content merely to make the
observation that a particular system isn't working well, or
isn't doing what is expected, one is really only at the level
of insight summarized in the Primal Scenario. The crucial
step forward in logic is a small one, but it is of critical
importance for progress in Systems-thinking. There is a
world of difference, psychologically speaking, between the
passive observation that Things Don't Work Out Very
Well, and the active, penetrating insight that
THE MYSTERIOUS WAYS OF SYSTEMS 19

Complex Systems Exhibit Unexpected Behavior.

The one is merely a pessimistic feeling; the other con-

veys the exhilarating euphoria that accompanies the rec-
ognition of a Law of Nature.
Incredibly enough, the first big breakthrough in recog-
nition of the GENERALIZED UNCERTAINTY PRIN-
CIPLE (G.U.P.) did not come until the 1950s, when a
daring-if anonymous-group of biologists toppled Wat-
sonian determinism with one short, pithy aphorism now
known as the Harvard Law of Animal Behavior:

Under Precisely Controlled Experimental

Conditions, A Test Animal Will Behave As It
Damn Well Pleases.

The formulators of this Law failed to generalize to sys-

tems as such, thereby missing- by a whisker, so to speak
- their chance of immortality:

Not Just Animal Behavior, But The Behavior Of

Complex Systems Generally, Whether Living Or
Nonliving, Is Unpredictable.

It is fitting that this Law should have been foreshad-

owed, even if in limited form, by biologists, for they, more
than others, are brought face to face in their daily profes-
sional activities with the essential unpredictability of liv-
ing things. Mathematicians and engineers have considera-
bly more difficulty with the G.U.P. Accustomed as they
are to creating systems out of their own heads, they are
affronted that such systems-their own creatures, so to
speak-should exhibit behavior that was unplanned and
20 SYSTEMANTICS

even undreamed of by themselves. Some go so far as to

assert that the G.U.P. is "not logical."
We sympathize with that point of view, or rather, with
the visceral reaction underlying it. As long as a system
exists only in the head of its creator, we would agree that
it might be knowable in all its implications. But once that
system is translated into the real world, into hardware and
people, it becomes something else. It becomes a real-world
thing, and mere mortals can never know all there is to
know about the real world. Therein lies the inevitability
of the G.U.P.
The operation of the G .U.P. is perhaps most clearly
displayed in the realm of Climax Design, i.e., in the con-
struction of the largest and most complex examples of
man-made systems, whether buildings, ships and planes,
or organizations. The ultimate model (the largest, fastest,
tallest, etc.) often, if not invariably, exhibits behavior so
unexpected as to verge on the uncanny. The behavior is
often an unsuspected way of failing, to which, because of
its importance, we have devoted an entire chapter.* Let us
review only a few examples of Climax Design:
Item: The largest building in the world, the space vehi-
cle preparation shed at Cape Kennedy, generates its own
weather, including clouds and rain. Designed to protect
space rockets from the elements, it pelts them with storms
of its own.
Item: The Queen Elizabeth II, greatest ocean liner ever
built, has three separate sets of boilers for safety, reliabil-
ity, and speed. Yet on a recent cruise, in fine weather and
a calm sea, all three sets of boilers failed simultaneously.

*Chapter IX, Systems-Failure (Theory of Errors).

THE MYSTERIOUS WAYS OF SYSTEMS 21

\
\
I

\ \·
\ \
(::) 0 (_) """""'

Item: More disquieting, if no surprise to the serious

Systems-student, is the fact that the Bell Telephone Sys-
tem, largest in the world, is beginning to exhibit cracks in
the System- vagaries of beh~vior that not even the com-
pany experts can entirely explain. The crucial change
probably began about the time when the operator's famil-
iar request, "Number, please" suddenly reversed its mean-
ing. No longer was the young lady at Central asking you
to tell her the number you wanted to reach; she was asking
for your own number, for purposes beyond a layman's
comprehension. Since that moment, the changes have
come with increasing rapidity. People are discouraged
from dialing the operator and are made to feel guilty if
they do. But more to the point: the sophisticated comput-
ers that reroute your telephone call through five states in
order to utilize the least-congested circuits have begun
putting you through California when you call next door.
22 SYSTEMANTICS

You may lift the receiver to dial a number and discover

you are eavesdropping on a transatlantic conversation;
you may dial your party and end up in a three- or four-way
conversation with a neighbor and several perfect stran-
gers. The end is not yet in sight.*
We formalize these observations in the Non-Additivity
Theorem of Systems-behavior, alternatively known as the
Climax Design Theorem:

A Large System, Produced By Expanding The

Dimensions Of A Smaller System, Does Not
Behave Like The Smaller System.

*It is conceivable that private citizens will begin bugging their

own phones in order to learn what is going on. In this practice
their leaders are clearly well ahead of the public.
 IV. FEEDBACK

Every student of science is required at some point or other

in his career to learn Le Chatelier's Principle. Briefly, this
Law states that any natural process, whether physical or
chemical, tends to set up conditions opposing the further
operation of the process. Although the Law has very
broad application, it is usually looked upon more as a
curiosity than as a profound insight into the nature of the
Universe. We, on the other hand, regard it as a corner-
stone of General Systemantics. No one who has had any
experience of the operation of large systems can fail to
appreciate its force, especially when it is stated in cogent
Systems-terminology as follows:

Systems Get In The Way.

Or alternatively:

The System Always Kicks Back.

In slightly more elegant language:

Systems Tend To Oppose Their Own Proper

Functions.

In the field of human organizations, probably the out-

standing example of Le Chatelier's Principle occurs in
 24 SYSTEMANTICS

connection with the Goals and Objectives Mania, a spe-

cialized manifestation of a very ancient and widespread
phenomenon known as Administrative Encirclement.*
Let us take as an example the case of Lionel Trillium,
a young Assistant Professor in the Department of Botany
at Hollyoak College. Although it is now too late to do any
good for poor Trillium, we shall review his case history,
step by step, in the hope that similar tragedies may be
averted in the future.
Trillium's Department Head, Baneberry, has for some
years now failed to initiate new and interesting hypotheses
about the behavior of the Slime Molds, his chosen area of
specialization. Paralleling this decline of scientific produc-
tivity, he has exhibited increasing interest in improving
the "efficiency'' of his Department. (The medically ori-
ented reader will recognize in these symptoms the insidi-
ous onset of intellectual menopause.) Baneberry has actu-
ally gone to the extreme of checking out of the library
•
some recent publications on management science. Before
his jaded eyes a new world has been revealed, and his mind
is now buzzing with the terminology of Information Re-
trieval Systems, Technology Assessment, Program Bud-
geting, and above all, Management by Goals and Objec-
tives. He fires off a memo to the staff of his Department
requiring them to submit to him, in triplicate, by Monday
next, statements of their Goals and Objectives.
This demand catches Trillium at a bad time. His studies
of angiosperms are at a critical point. Nevertheless, he
must take time out to consider his Goals and Objectives,
as the wording of the memo leaves little doubt of the

*For administrators' neuroses, see Chapter VI.

FEEDBACK 25

consequences of failure to comply.

Now Trillium really does have some personal goals of
his own, that his study of Botany can advance. In actual
fact, he entered that field because of unanswered ques-
tions• having to do with the origin of babies. His boyhood
curiosity was never satisfied, and it became fixed on the
mechanics of reproductive processes in living creatures.
But to study reproduction directly, in animals, creates too
much anxiety. Therefore he has chosen the flowering
plants, whose blatant sexuality is safely isolated from our
own. Trillium is happy as a botanist, and never so happy
as when he is elucidating the life cycle of an angiosperm.
But now his Chief is demanding Goals and Objectives.
This is both disturbing and threatening. Trillium doesn't
want to think about his real goals and objectives; indeed,
they are unknown to his conscious mind. He only knows
he likes Botany.
But he can't just reply in one line, "I like botany and
want to keep on studying it." No, indeed! What is ex-
pected is a good deal more formal, more organized, than
that. It should fill at least three typewritten sheets, single-
spaced, and should list Objectives and Subobjectives in
order of priority, each being justified in relation to the
Overall Goal and having appended a time-frame for com-
pletion and some criteria for determining whether they
have been achieved. Ideally, each paragraph should con-
tain at least one reference to DNA or the phrase "double
helix." Trillium goes into a depression just thinking about
it.
Furthermore, he cannot afford to state his true goals.

•That he never dared ask his parents.

 \

it- '""?
cl .( ~ .,.I '
I "1
'( ~ s , 1 /<:..
I ""' ~ t'

1+ 0 .,../

,.,..,~
\-.-'_-. ·--
FEEDBACK 27

He must at all costs avoid giving the impression of an

ineffective putterer or a dilettante. He must not appear
fuzzy-headed. His goals must be well-defined, crisply
stated, and must appe.ar to lead somewhere important.
They must imply activity in areas that tend to throw
reflected glory on the Department. After all, one can't
expect a University to maintain a Department just for
people who have a faintly scurrilous interest in how plants
reproduce. Therefore, Trillium is forced to include in his
statement all kinds of things that he's really not the least
interested in.
Trillium struggles with all these considerations, which
he does not consciously formulate. He only feels them as
a deep malaise and sense of confusion that seizes him
whenever he thinks about writing the Goals and Objec-
tives statement. He puts it off as long as possible, but still
it interferes with his studies of angiosperms. He can't
concentrate. Finally he gives up his research, stays home
three days, and writes the damned thing.
But now he is committed in writing to a program, in
terms of which his "success" can be objectively assessed
by his Chief. If he states that one objective for the coming
year is to write three papers on angiosperms and he actu-
ally writes only two, he is only 67 percent "successful,"
even if each of the two papers is a substantial contribution
to his field. Or he may not write any papers at all, devoting
the time instead to a book for which the idea has unexpect-
edly matured. In that case his "success" is zero. No matter
that he has overachieved in an unexpected area. His fail-
ure to achieve his stated objectives is demonstrable in
black and white. Trillium has been led, step by step, down
the primrose path of logic to disaster. The logic was de-
28 SYSTEMANTICS

vised by others, but that is no consolation to him.

The next step is even more catastrophic. Because Tril-
lium has clearly stated his Goals and Objectives, it is now
possible to deduce with rigorous logic how he should
spend his waking and working hours in order to achieve
them most efficiently. No more pottering around pursuing
spontaneous impulses and temporary enthusiasms! No
more happy hours in the Departmental greenhouse! Just
as a straight line is the shortest distance between two
points, so an efficient worker will move from Subobjective
A to Subobjective B in logical pursuit of Objective K,
which leads in turn toward the Overall Goal. Trillium can
be graded, not only on his achievements for the year, but
also on the efficiency with which he moves toward each
objective. He has become administratively encircled. The
administrators, whose original purpose was to keep track
of writing supplies for the professors, now have the upper
hand and sit in judgment on their former masters.
Only one step remains to complete Trillium's shackling
in the chains he himself has helped to forge. On advice of
the University administrators, the legislators of his State
establish by law the number of hours a Professor of Bot-
any must spend on each phase of his professional activi-
ties. Trillium may feel impelled to protest, but how can he?
The lawmakers are only formalizing what he himself has
told them, through his Goals and Objectives statements,
he wants to do! The System of Management by Goals and
Objectives, designed to improve Trillium's efficiency and
measure his performance as a botanist, has gotten in the
way, kicked back, and opposed its own proper function.
Once more the universal validity of Le Chatelier's Princi-
ple has been demonstrated.
FEEDBACK 29

Baneberry, meanwhile, has been powerfully reinforced

in his new-found function as judge of other botanists. His
own botanical career may be wilting, but he has found a
new career in assessing the strengths and weaknesses of his
colleagues-especially their weaknesses. The heady expe-
rience of hobnobbing with legislators and people of power
in the "real" world gives him a new lease on life and
convinces him that Trillium really is just a poor potterer
who will never amount to anything. If only Botany could
attract men ofaction like the lawgivers with whom he has
been wining and dining!*
The Power of Positive Feedback-A Warning.
We have seen that the natural tendency of systems is to
set up negative feedback to their own operations (Le
Chatelier's Principle). But what about positive feedback?
A great deal of nonsense is talked these days about
positive feedback. When the term is used merely as an
inflated way of referring to praise given a person for a job
well done, no particular harm results. But feedback in
electronic systems leads to oscillation, resulting in a loud
squeal and loss of function. The entire energy of the sys-
tem suddenly goes down the drain in a burst of useless or
even harmful noise. In mechanics, the ill-fated Electra
airplane was a victim of positive feedback of energy from
the propellers to the wings. Political rallies, with their
engineered positive feedback, provide the same ominous
sense of things vibrating out of control. No, students of
Systemantics, positive feedback into a large system is a

•Administrator's Grandiosity Neurosis: desire to recreate the

world in the administrator's image. For other administrators'
neuroses, see Chapters VI and VII.
30 SYSTEMANTICS

dangerous thing. Remember, even though a system may

function very poorly, it still tends to Expand to Fill the
Known Universe, and positive feedback only encourages
that tendency.
Some radical humanists have suggested that peoplP-e-
ordinary human beings-should receive positive feedback
(i.e., praise) for their human qualities, and that negative
feedback to individuals should be avoided. In accordance
with our basic Axioms, such a policy would cause people
to tend to Expand to Fill the Known Universe, rather than
Shrinking to Fit the System. The result, it may fairly be
speculated, would be revolutionary, if not millenial. And
since this is not a handbook for revolution, we cannot
officially endorse such a policy. But we can suggest infor-
mally: try it, you might like it.
Oscillating Systems.
Alternating positive and negative feedback produces a
special form of stability represented by endless oscillation
between two polar states or conditions. In human systems,
the phenomenon is perhaps bes; exemplified by certain
committees whose recommendations slowly oscillate be-
tween two polar alternatives, usually over a period of some
years. The period of the cycle has been found, on close
examination, to be just longer than the time required for
FEEDBACK 31

the advocates of Program ''A'' to graduate, retire, or oth-

erwise leave the scene of action, being replaced by a new
generation whose tendency is (having been exposed to the
effects of Program ''A'') to demand Program ''B." After
some months or years of Program ''B,'' a new generation
of postulants is ripe to begin agitations to restore Program
''A."
Thus, in academic affairs, Pass-Fail versus numerical or
alphabetical grading represent two polar positions. In
most universities, the Committee on Student Academic
Affairs slowly oscillates from the one to the other of these
two positions. The time period of this particular oscilla-
tion is just over four years, thus qualifying such Commit-
tees as Medium-Period Variables.
 V. FUNCTIONARY S 1

FALSITY AND THE

OPERATIONAL FALLACY

We move now to a consideration of an absolutely indis-

pensable principle that must be understood by anyone
who wishes to be considered adept in the field of Syste-
mantics. It is not an easy theorem: it is subtle and elusive;
and true mastery of it requires real intellectual effort. In
order to make the road of the neophyte a little smoother
as he struggles upward over this pons asinorum of systems
theory, we approach it gradually and piecemeal, beginning
with a lesser but closely related theorem.
Example. There is a man in our neighborhood who is
building a boat in his backyard. He knows very little of
boatbuilding and still less of sailing or navigation. He
works from plans drawn up by himself. Nevertheless, he
is demonstrably building a boat and can be called, in some
real sense, a boatbuilder.
Now if you go down to Hampton R oads or any other
shipyard and look around for a shipbuilder, you will be
disappointed. You will find-in abundance-welders, car-
penters, foremen, engineers, and many other specialists,
but no shipbuilders. True, the company executives may
call themselves shipbuilders, but if you observe them at
their work, you will see that it really consists of writing
FUNCTIONARY'S FALSITY 33

contracts, planning budgets, and other administrative ac-

tivities. Clearly, they are not in any concrete sense build-
ing ships. In cold fact, a SYSTEM is building ships, and
the SYSTEM is the shipbuilder. We conclude from the
above that:

People In Systems Do Not Do What The System

Says They Are Doing.

This paradox was clearly recognized and described in

detail by the nineteenth-century team of empirical sociolo-
gists, Gilbert and Sullivan, when they wrote:

But that kind of ship so suited me

That now I am the ruler of the Queen's Navee.

The "ship'' referred to, the reader will recall, was the
Admiral's legal partnership.
Unfortunately, Gilbert and Sullivan, like so many pio-
neers of the prescientific era, failed to recognize the para-
dox as being of the essence of systems functions. By this
oversight, the entire field was held back at least forty
years.
In general, the larger and more complex the system, the
less the resemblance between the true function and the
name it bears. For brevity, we shall refer to this paradox
as FUNCTIONARY'S FALSITY.* Further examples
are legion. The following case studies may serve as warm-
ing-up exercises for the reader, who is urged to try out his
own analytic skill:

•Advanced students are encouraged to use the term Korzybski's

Semantic Anomaly.
34 SYSTEMANTICS

1. What is the real-world function of a king?

Answer. In theory kings are supposed to rule their
country, that is, to govern. In fact they spend much of
their time and energy-and their country's treasure-
fighting off usurpers. In democratic countries, a newly
elected President may find it expedient to begin planning
immediately for the next election.*
2. What is the real-world function of a university
scholar?
Answer. University scholars are supposed to think and
study deeply on basic intellectual problems of their own
choosing. In fact, they must teach assigned courses, do
''research'' on problems for which research money is
available, and publish, or perish.
By now the Systems-student should be sufficiently
equipped to undertake, on his own, the analysis of such
common Systems-functions as Professional Football
Player (must include TV appearances), Minister of the
Gospel (must be able to appear to advantage at White
House breakfasts), or University President (fund-raising,
riot-control).
The OPERATIONAL FALLACY is merely the Sys-
tems-analogue of FUNCTIONARY'S FALSITY. Just as
PEOPLE IN SYSTEMS DO NOT DO WHAT THE
SYSTEM SAYS THEY ARE DOING, so also THE SYS-
TEM ITSELF DOES NOT DO WHAT IT SAYS IT IS
DOING. In slightly greater detail:

*On the other hand, a System designed to guarantee reelection

may
.
develop unexpected bugs, thus producing creeping paral-
ys1s.
FUNCTIONARY'S FALSITY 35

The Function Performed By A System Is Not

Operationally Identical To The Function Of The
Same Name Performed By A Man. In General, A
Function Performed By A Larger System Is Not
Operationally Identical To The Function Of The
Same Name As Performed By A Smaller System.

For example, you have a desire for a fresh apple.

(a) Nonsystems approach: You may (if you are very
lucky and the season is right) stroll out of your farmhouse
door and down to the orchard where you pick a dead-ripe,
luscious specimen right off the tree.
(b) A small system serving the function with the same
name (supplying a fresh apple) is the neighborhood gro-
cery. Your grocer gets his apples in bushel baskets from
the commercial orchard 20 miles away. The apples are not
quite as fresh, and the very best of the lot have been
selected for sale to gift houses, but you are still reasonably
satisfied.
(c) A large system serving the ''same'' function is the
supermarket chain. The apples are picked green and
placed in ''controlled atmosphere" storage where they
tend to ripen, although the ripening process is now by no
means the same as tree-ripening. The apples are then
shipped by rail, spending days or weeks in boxcars under
variable temperatures. The resulting product is called a
''fresh apple'' but in texture and flavor it bears little resem-
blance to (a) above.
36 SYSTEMANTICS

The Function (Or Product) Is Defined By The

Systems-Operations That Occur In Its
Performance Or Manufacture.

The importance of Korzybski's contribution to under-

standing systems is now apparent. An apple that has been
processed through the supermarket system is not the same
as an apple picked dead ripe off the tree, and we are in
error to use the same word for two different things.*

*We shall not attempt to pursue the origins of this sloppy se-
mantic habit back to medieval scholasticism, which was more
interested in the general essences of things than in their par-
ticularity. Nor shall we mention Plato, to whom only the es-
sence was really real. Presumably, Plato had a plentiful supply
of fresh apples in season and didn't have to worry about particu-
lars.
FUNCTIONARY'S FALSITY 37

A further point, of utmost importance for what comes

after, is that most of the things we human beings desire are
nonsystems things. We want a fresh apple picked dead ripe
off the tree. But this is precisely what a large system can
never supply. No one is going to set up a large system in
order to supply one person with a fresh apple picked right
off the tree. The system has other goals and other people
in mind.
Apparent exceptions to the Operational Fallacy can be
found in abundance. The true state of affairs, however,
will not escape the discerning eye of the reader of this text
who has taken his lesson to heart.
Example 1. Doesn't the auto industry supply us with
millions of new cars each year, even tailoring them to our
changing tastes in style and performance?
Answer. The reason we think the auto industry is meet-
ing our needs is that we have almost completely forgotten
what we originally wanted, namely, a means of going from
one place to another that would be cheap, easy, conve-
nient, safe, and fast. We have been brainwashed into
thinking that the Detroit product meets these require-
ments.

If Detroit Makes It, It Must Be An Automobile*

Obviously, if what we desire is what a system is actually

producing, the system will appear to be functioning as we
wished.
Example 2. Doesn't the universal availability of cheap,
fresh, enriched white bread represent a great systems

•A Systems-Delusion. See Chapter VI.

38 SYSTEMANTICS

achievement in terms of nourishing the American popula-

tion?
Answer. The short answer is that it is not bread. The
French peasant eats fresher bread than we do, and it tastes
better. The Egyptian fellah, one of the poorest farmers in
the world, eats bread that is still hot from the oven at a
price he can easily afford. Most of the cost of our bread
is middleman costs costs which would not be incurred if
it were produced by local bakers rather than by a giant
system.
The reader who has mastered Korzybski's Semantic
Anomaly and the Operational Fallacy will be able to ab-
sorb without excitement, and even to nod knowingly at,
the latest examples of its operation as reported in the daily
press and on television. He will smile on being inforn1ed
(as if it were something unexpected) that Leadership
Training Fails to Train Leaders. He will quickly grasp the
truth that the Boy Scout movement, designed to popular-
ize camping out in the wilderness, has actually popular-
ized-Scouting. And finally (that saddest example of the
Operational Fallacy), he will understand the meaning of
the fact that every peace-keeping scheme ever devised has
included- as an essential component an army.
 VI. INSIDE SYSTEMS

Our study of the Operational Fallacy has made clear how

and why it is that (1) large systems really do not do what
they purport to do and that (2) people in systems are not
actually performing the functions ascribed to them. These
two facts quite naturally lend an air of unreality to the
entire operation of a large system. In the present Chapter
we propose to explore in more detail some of the effects
of that unreal atmosphere, especially its effects upon the
people in the system itself. But first, following our rule of
placing the most fundamental Axioms at the beginning,
we present the Fundamental Law of Administrative
Workings (F.L.A.W.):

Things Are What They Are Reported To Be.

This Axiom has been stated in various ways, all to the

same effect. Standard formulations include the following :

The Real World Is What Is Reported To The

System

If It Isn't Official, It Hasn't Happened.

This proposition, which is fundamental to communica-

tion theory as well as to epistemology, may have been
40 SYSTEMANTICS

foreshadowed by Marshall McLuhan,• although he

seems to have gotten it backwards: correctly stated, The
Message is the Medium by which the System knows
the World.
The observant Systems-student will no doubt be able to
supply a number of variant readings of the same Law,
gleaned from the newspapers and his own observations of
government officials, corporation executives, et al. The net
effect of this Law is to ensure that people in systems are
never dealing with the real world that the rest of us have
to live in but with a filtered, distorted, and censored ver-
sion which is all that can get past the sensory organs of
the system itself.
Corollary No. 1:

A System Is No Better Than Its Sensory Organs.

This Corollary, the validity of which is crystal clear to
you and me, is viewed with perplexity by the personnel
living within the system. For them, the real world is sim-
ply what their intake says it is, and any other world is only
a wild hypothesis. A true Systems-person can no more
imagine inadequacy of sensory function than a Flatlander
can imagine three-dimensional space.
Corollary No. 2:

To Those Within A System, The Outside Reality

Tends To Pale And Disappear.
This effect has been studied in some detail by a small
group of dedicated General Systemanticists. In an effort to

*With McLuhan it is difficult to be sure about anything. The

reader seeking greater clarity is referred to the murky brilliance
of McLuhan's own prose.
INSIDE SYSTEMS 41

introduce quantitative methodology into this important

area of research, they have paid particular attention to the
amount of information that reaches, or fails to reach, the
attention of the relevant administrative officer. The crucial
variable, they have found, is the fraction:

where
R,, equals the amount of reality which fails
to reach the relevant adminis-
trative officer

and
~ equals the total amount of reality pre-
sented to the system.

The fraction ~varies from zero (full awareness of outside

reality) to unity (no reality getting through). It is known,
of course, as the COEFFICIENT OF FICTION.
Positive Feedback (P.F.) obviously competes with Real-
ity (R) for input into the System. The higher the P.F., the
larger the quantity of Reality which fails to gain entrance
to the System (Ro) and the higher the C.F . In systems
employing P.F ., values of C.F. in excess of0.99 have been
recorded.• Examples include evangelistic religious move-
ments, certain authoritarian governmental systems, and
the executive suites of most large corporations.
A high C.F. has particular implications for the relation-
ship between the System and an Individual Person (repre-

*In theory the C.F. may attain 1.00, but in practice removing
the last shred of reality from the sensory input becomes increas-
ingly difficult.
42 SYSTEMANTICS

sented by the lower-case letter i). * We state the relation-

ship as follows.
Corollary No. 3:

The Bigger The System, The Narrower And More

Specialized The Interface With Individuals.

In very large systems, the relationship is not with the

individual at all but with his ~ocial security number, his
driver's license, or some other paper phantom.
In systems of medium size, some residual awareness of
the individual may still persist. A hopeful indication was
recently observed by the author in a medium-sized hospi-
tal. Taped to the wall of the nurses' station, just above the
Vital Signs Remote Sensing Console that enables the
nurses to record whether the patient is breathing and even
to take his pulse without actually going down the hall to
see him was the following hand-lettered reminder:

The Chart Is Not The Patient.

Unfortunately this slogan, with its humanistic implica-

tions, turned out to be misleading. The nurses were neither
attending the patient nor making notations on the charts.
They were in the hospital auditorium taking a course in
Interdisciplinary Function.**
Government agencies, on the other hand, qualify as
components of truly large systems. Nowhere on the wall

*In mathematics, i represents an imaginary quantity.

**Interdisciplinary Function: The art of correlating one's own
professional activities more and more with those of other profes-
sionals while actually doing less and less.
INSIDE SYSTEMS 43

of any such agency has the author seen a notation to the

effect that

The Dossier Is Not The Person

- nor does he expect ever to see such a notation.

At this point we must offer our emendation of the work
of Dr. Laurence J. Peter, who rightly pointed out that
people within the system rise to their Level of Incompe-
tence, with results everywhere visible. But it must be clear
that the strange behavior of people in systems is not solely
nor even primarily the result of mere incompetence, any
more than it is mere "criminality'' that makes men com-
mit crimes. Would that the solution were so simple! A
large role must be ascribed to the F.L.A.W., which iso-
lates the Systems-person from the everyday world. As we
all know, sensory deprivation tends to produce hallucina-
tions. Similarly, immersion in a system tends to produce
an altered mental state that results in various bizarre mal-
functions, recognizable to us but not to the people in the
system. We therefore pause for a Definition.

FUNCTIONARY'S FAULT: A complex set of mal-

functions induced in a Systems-person by the System
itself, and primarily attributable to sensory depriva-
tion.

Several subtypes of Functionary's Fault are known.*

Only two will be singled out for special mention here. We
leave to others the task of elaborating the complete

*Parkinson's recognition of lnjelititis (see p. viii) stands as a

landmark in the early history of Systems-pathology.
44 SYSTEMANTICS

nosology of disorders of thought and behavior produced

by systems.

1. Functionary's Pride.
This disorder was already ancient when it was defini-
tively characterized by W. Shakespeare as "the insolence
of office." A kind of mania of self-esteem induced by titles
and the illusion of power, it is so well known as to need
no further description. However, this treatise claims dis-
tinction as the first to attribute the syndrome, not to inher-
ent vice nor to maladministration, but to the operation of
the F.L.A.W. in the system itself upon the officeholder.

2. Hireling's Hypnosis.
A trance-like state, a suspension of normal mental ac-
tivity, induced by membership within a system.
Example. A large private medical clinic and hospital
installed a computerized billing system. One day the sys-
tem printed out a bill for exactly $111.11 for every one of
the more than 50,000 persons who had attended the clinic
during the preceding year. For the next several days the
switchboard was jammed with calls from irate recipients
of the erroneous bills. Emergency calls could not get
through. Nearly ten thousand former patients took their
business elsewhere, for a total loss to the clinic of almost
a million dollars.
The person operating the computer system that day, as
well as the office clerks, the programmer, and twelve em-
ployes hired to stuff, seal, and stamp envelopes-all had
observed the striking identity of numbers on the bills but
had done nothing to stop the error. The system had hyp-
notized them.
 INSIDE SYSTEMS 45

Delusion Systems Versus Systems Delusions.

"I'm going to fly to New York this afternoon," you say.
But what you really d o, after driving an hour to get to the
airport, is to strap yourself into a coffin-like tube of sheet
metal and remain almost immobile, except for being pas-
sively shaken about, for a period of some hours. You are
not fl ying in any real sense. At best the airplane could be
said to be flying, though certainly not in the sense that
birds fly.
Why do we not say that you are laboring under a delu-
sion? The answer is: because we share your set of beliefs.
We are in your delusion system, and we are both victims
of a systems delusion.
Systems-delusions are the delusion systems that are al-
most universal in our modern world. Wherever a system
is, there is also a systems-delusion, the inevitable result of
the Operational Fallacy and the F.L.A. W. in systems.
Two Systems-delusions deserve particular mention be-
cause of their practical importance.

~f!P
•
-~---.:.--..... - - -----------~-_;._;:;:.~---
46 SYSTEMANTICS

1. Manager's Mirage.*
The belief that some event (usually called an ••out-
come") was actually caused by the operation of the Sys-
tem. For example: The Public School System is believed
by some to be responsible for the literary works of
Faulkner, Hemingway, and Arthur Miller, since it taught
them to write. Similarly, the NIH is credited with the
major biomedical advances of the past generation, since it
funded the research. We generalize:

The System Takes The Credit (For What Would

Probably Have Happened Anyway).

2. Orwell's Inversion.
The confusion of Input and Output.
Example. A giant program to Conquer Cancer is
begun. At the end of five years, cancer has not been con-
quered, but one thousand research papers have been pub-
lished. In addition, one million copies of a pamphlet enti-
tled "You and the War Against Cancer" have been
distributed. Those publications will absolutely be regarded
as Output rather than Input.
Systems-People.
The preceding considerations have provided convincing
evidence that the System has its effects on the people within
it. It isolates them, feeds them a distorted and partial
version of the outside world, and gives them the illusion
of power and effectiveness. But systems and people are

•Equivalent technical terms: Output Assimilation; Kudos Cap-

ture.
 INSIDE SYSTEMS 47

related in another, subtler way. A selective process goes on

whereby systems attract and keep those people whose at-
tributes are such as to make them adapted to life in the
system:

Systems Attract Systems-People.

While Systems-people share certain attributes in com-

mon, each specific system tends to attract people with
specific sets of attributes. For example, people who are
attracted to auto racing are likely to be people who enjoy
driving fast, tinkering with high-powered cars, and beat-
ing other people in fierce competition. The System calls
forth those attributes in its members and rewards the
extreme degrees of them. But a word of warning is in
order. A priori guesses as to what traits are fostere.d by a
given system are likely to be wrong. Furthermore, those
traits are not necessarily conducive to successful operation
of the System itself, e.g., the qualities necessary for being
elected president do not include the ability to run the
country.
Systems attract not only Systems-people who have at-
tributes for success within the system. They also attract
individuals who possess specialized attributes adapted to

t:::. ·:J:>
48 SYSTEMANTICS

allow them to thrive at the expense of the system, i.e.,

persons who parasitize them. As the barnacle attaches to
the whale, these persons attach themselves to systems,
getting a free ride and a free lunch as long as the system
•
survives.
Efforts to remove parasitic Systems-people by means of
screening committees, review boards, and competency ex-
aminations merely generate new job categories for such
people to occupy. Only the ancient Egyptians, with their
deep insight into human organizations, had the courage to
provide the radical remedy: a dual bureaucracy in which
each job was represented twice, once by the honorary
officeholder, once by the actual executive.
 VII. ELEMENTARY
SYSTEMS-FUNCTIONS

"I never ruled Russia. Ten thousand clerks ruled Russia!''

Thus spoke Czar Alexander on his deathbed. Was he
right? Of course he was! And at what a price he pur-
chased that deep and depressing insight! There was a
system designed, if any system ever was, to be a tool
in the hands of one man, to permit that one man to
carry into effect his slightest whim. And what happened?
The system would not work. Worse yet, Alexander,
with all his absolute authority, was unable to make it
work.*
If Czar Alexander had been inclined to philosophical
reflection, he would doubtless have meditated upon the
functional vagaries of systems-their propensity for
failing to work when most needed and for working
overtime when one could really do without them. He
might even have attained insight into the basic Axiom
of Systems-function, from which all others are ulti-
mately derived:

*Impotent Potentate Syndrome a rather straightforward ex-

ample. Additional examples: Mohammed commanding the
mountain to come to him; King Canute desiring the sea to
recede; President Nixon ordering the Watergate mess to disap-
pear.
50 SYSTEMANTICS

Big Systems Either Work On Their Own Or They

Don't. If They Don't, You Can't Make Them.

Ignorance of this basic Axiom is responsible for the

most widespread and futile of all administrative errors-
pushing harder on the nonfunctioning system to make it
work better (Administrator's Anxiety):

Pushing On The System Doesn't Help.

You might as well try to bring the elevator up to your

floor by pulling on the indicator lever or pounding the call
button. In fact, as we shall show in another place:

Even Trying To Be Helpful Is A Delicate And

Dangerous Undertaking.

We do not deny that occasionally the parts of the

nonfunctioning system may be so disposed that a good
swift kick will cause them to fall into place so that the
system can resume normal function. Ordinarily, how-
ever, such a maneuver merely produces one last spas-
modic effort, after which the system subsides into total
immobility.•
With this by way of introduction, let us proceed to a
more detailed analysis of Systems Function, Malfunction,
and Nonfunction. First off:

• Vending Machine Fallacy. Compare Vendetta: a feud be-

tween a customer and a recalcitrant vending machine.
ELEMENTARY SYSTEMS-FUNCTIONS 51

A Simple System May Or May Not Work.

Simple systems that work are rare and precious addi-

tions to the armamentarium of human technology.
They should be treasured. Unfortunately, they often
possess attributes of instability requiring special skill in
their operation. For example: the common fishing pole
with line and hook; the butterfly net; skis; the safety
razor; and (in Western hands) the boomerang. But sim-
ple systems possessing the required attribute of stability
do exist: the footrule, the plumb bob, the button and
buttonhole system, to name a few. Among simple sys-
tems involving human associations, the family occupies
a special place.*
Although many of the world's frustrations are rooted
in the malfunctions of complex systems, it is important
to remember that Some Complex Systems Actually
Function. This statement is not an Axiom. It is an ob-
servation of a natural phenomenon. The obverse of the
Primal Scenario, it is not a truism, nor is there any-
thing in modern philosophy that requires it to be true.
We accept it here as a given, and offer humble thanks.
The correct attitude of thankfulness leads naturally to
the following Rule of Thumb:

If A System Is Working, Leave It Alone.

Don't Change Anything!

But how does it come about, step by step, that some

complex systems actually function? This question, to

*See Chapter X: Practical Systems Design.

52 SYSTEMANTICS

which we as students of General Systemantics attach the

highest importance, has not yet yielded to intensive mod-
ern methods of investigation and analysis. As of this writ-
ing, only a partial and limited breakthrough can be re-
ported, as follows:

A Complex System That Works Is Invariably

Found To Have Evolved From A Simple System
That Worked.

The parallel proposition also appears to be true:

A Complex System Designed From Scratch Never

Works And Cannot Be Made To Work. You
Have To Start Over, Beginning With A Working
Simple System.

Diligent search for exceptions to these Axioms has

yielded negative results.• The League of Nations? No. The
United Nations? Hardly. Nevertheless, the conviction per-
sists among some that a working complex system will be
found somewhere to have been established de novo, from
scratch. Mathematicians and engineers, in particular, in-
sist that these formulations are too sweeping; that they set
forth as natural law what is merely the result of certain
technical difficulties, which they propose to overcome in
the near future.**
Without committing ourselves too strongly to either

•Readers are invited to participate in the search and to report

results (see Appendix Ill).
••space for publication of their reports will be reserved in the
Journal of Negative Results.
ELEMENTARY SYSTEMS-FUNCTIONS 53

camp, we will remark that the mechanism by which the

transition from working simple system to working complex
system takes place is not known. Few areas offer greater
potential reward for truly first-rate research.
 VIII. ADVANCED
SYSTEMS-FUNCTIONS

In the preceding chapter we introduced certain elemen-

tary principles relating to the function or nonfunction of
systems. We move now to more advanced concepts, some
of which require close attention if they are to be mastered.
The student will remember that our goal is twofold: first,
to present the subject matter with rigorous logical correct-
ness, moving sequentially from simple to more advanced
ideas; and second, to provide a groundwork for practical
mastery of the subject, so that the attentive student may
deal with systems with the strength that comes from un-
derstanding. On the one hand, why flounder in unequal
struggle when you can know in advance that your efforts
will be unavailing? Nothing is more useless than strug-
gling against a law of nature. On the other hand, there are
circumstances (highly unusual and narrowly defined, of
course) when one's knowledge of Systems-Functions will
provide precisely the measure of extra added ability
needed to tip the scales of a doubtful operation in one's
favor. Those rare moments are, to the serious Systems-
student, the reward and the payoff that makes worthwhile
the entire long period of disciplined study and self-denial
involved in mastery of this complex subject.

54
ADV ANCED SYSTEMS-FUNCTIONS 55

In accordance with our practice of moving from the

simpler and more easily understandable to the more
profound and impalpable, we present the following
FUNCTIONAL INDETERMINACY THEOREM
(F.I.T.):

In Complex Systems, Malfunction And Even

Total Nonfunction May Not Be Detectable For
Long Periods, If Ever.

This theorem often elicits surprise when first pro-

pounded. However, illustrative examples abound, espe-
cially from history. For example, it would seem reasonable
to suppose that absolute monarchies, oriental despotisms,
and other governments in which all power is concentrated
in the will of one man would require as a minimum for the
adequate functioning of those governments, that the will
of the despot be intact. Nevertheless, the list of absolute
monarchs who were hopelessly incompetent, even insane,
is surprisingly long. They ruled with utter caprice, not to
say whimsicality, for decades on end, and the net result to
their countries was-undetectably different from the rule
of the wisest kings.*
On the other hand, in strict accordance with the Gener-
alized Uncertainty Principle, the greatest and wisest kings

*Students wishing to investigate this fascinating topic in more

detail are advised to study the lives of Henry VIII, George III,
certain Emperors of Japan, the Czars of Russia, the Sultans of
Turkey, etc., etc. Readers may also wish to review the perfor-
mances of present-day heads of state the author wisely re-
frains.
56 SYSTEMANTICS

have made decisions that proved disastrous. Charle-

magne, for example, in his desire to be fair to his three
sons, divided his empire among them-an act that gave
rise to France, Germany, and Alsace-Lorraine, and even-
tually to two World Wars.
The problem of evaluating "success'' or "failure" as
applied to large systems is compounded by the difficulty
of finding proper criteria for such evaluation. What is the
system really supposed to be doing? For example: was the
Feudal System a "success'' or a "failure"? Shall it be called
a "success'' because it achieved the physical survival of
Western civilization, or shall it be called a "failure'' be-
cause in place of the internationalism of Rome it be-
queathed us the doubtful legacy of nationalism and a di-
vided Europe? Some thinkers, overwhelmed by the
difficulties of answering such questions, have taken refuge
in a Theorem of doubtful validity, which is presented here
for completeness' sake, without any commitment as to its
ultimate correctness:

Complex Systems Are Beyond Human Capacity

To Evaluate

For our own part, we shall be content to quote the

words of one of the wisest of the Systems-Thinkers, as
follows:

In general, we can say that the larger the system

becomes, the more the parts interact, the more diffi-
cult it is to understand environmental constraints,
the more obscure becomes the problem of what re- ·
ADVANCED SYSTEMS-FUNCTIONS 57

sources should be made available, and deepest of all,

the more difficult becomes the problem of the legiti-
mate values of the system.*

But, however difficult it may be to know what a system

is doing, or even whether it is doing anything, we can still
be sure of the validity of the Newtonian Law of Inertia as
applied to systems:

A System That Performs A Certain Function Or

Operates In A Certain Way Will Continue To
Operate In That Way Regardless Of The Need Or
Of Changed Conditions.

In accordance with this principle, the Selective Service

System continued to register young men for the draft, long
after the draft had ended.
When a System continues to do its own thing, regardless
of circumstances, we may be sure that it is acting in pur-
suit of inner goals. This observation leads us, by a natural
extension, to the insight that:

•c. West Churchman. The Systems Approach. New York: Dell

Publishing Co., 1968, p. 77.
•
ADVANCED SYSTEMS-FUNCTIONS 59

Systems Develop Goals Of Their Own The Instant

They Come Into Being.

Furthermore, it seems axiomatically clear that:

Intrasystem Goals Come First.

The reader who masters this powerful Axiom can read-

ily comprehend why the United Nations recently sus-
pended, for an entire day, its efforts at dealing with
drought, detente, and desert oil, in order to debate
whether UN employes should continue to ride first class
on airplanes.
We have used the terms Goal, Purpose, and Function a
number of times. In the interests of clarity, we here
sharpen our distinctions so as to recognize three separate
entities.
1. The Stated Purpose of the System (The "Goal" of the
Designer or Manager.)
2. The Built-in Function (What the System really does).
3. The Goals of the System Itself.
In an ideal world, there would be trivial differences only
among these three things, and the Science of General
Systemantics would be much simpler than it is. But we
must deal with things as they are, and at the moment we
are talking about Number 3, The Goals of the System
Itself.
Prior to and underlying any other Goal, the System has
a blind, instinctive urge to maintain itself In Axiomatic
form:
60 SYSTEMANTICS

The System Has A Will To Live.

We have stated this Axiom in subjective terms redolent

of teleology, to which some philosophers may object. As
we seek no tendentious arguments with them or with any-
one else, we willingly retreat to a more neutral formula-
tion and assert simply:

The System Behaves As If It Has A Will To Live.

This natural tendency on the part of Systems, coupled

with the F.L.A.W. and the power of Systems-Delusions,
often causes managers, political leaders, and other Sys-
tems-persons to produce statements of the general form:
''What's good for General Motors is good for the Coun-
try."
Such propositions merely reflect the Systems-bias of
their authors. They may be momentarily accurate, but
they cannot be generally correct in any logical or scientific
sense. Only one proposition of this form is necessarily
true. With modest pride we state it as follows:

What's Good For General Systemantics Is Good

For The Country.
 IX. SYSTEMS-FAILURE
(THEORY OF ERRORS)

In the early days of the development of electronic comput-

ers, engineers were startled to observe that the probability
of malfunction was proportional to the fourth power of the
number of vacuum tubes. That observation led them to a
preoccupation with component reliability that has cul-
minated in modern transistorized, solid-state computers.
But, impressive as that development may be, it is, from the
standpoint of general Systemantics, merely a neurotic di-
gression from the straight and narrow path. Improvement
in component reliability merely postpones the day of reck-
oning. As the system grows in size and complexity, it
gradually but inevitably outgrows its component specifica-
tions. Parts (whether human or electronic) begin to fail.
The important point is:

Any Large System Is Going To Be Operating

Most Of The Time In Failure Mode.

What the system is supposed to be doing when every-

thing is working well is really beside the point because that
happy state is never achieved in real life. The truly perti-
nent question is: How does it work when its components
aren't working well? How does it fail? How well does it
function in failure mode?
62 SYSTEMANTICS

Our basic approach is indicated in the Fundamental

Failure Theorem (F .F .T .):

A System Can Fail In An Infinite Number Of

Ways.

An extreme example is the government of Haiti, which,

with one exception, appears to consist entirely of depart-
ments that do not function.* Dozens of national and inter-
national aid agencies, frustrated by the inability of the
Haitian government to cope with outside assistance, have
sent emergency representatives to Haiti, to teach the gov-
ernment officials how to fill out requests for aid.
Purists and theoreticians may argue that the number of
ways in which a system can fail is not truly infinite, but
merely very large. While conceding the theoretical interest
of such speculations, we hold ourselves aloof from the dust
of polemical strife. More to the point of our investigations,
which are oriented toward the world of practicalities, is
the fact that, while some kinds of failure may be easily
predictable, most are not. In general:

The Mode Of Failure Of A Complex System

Cannot Ordinarily Be Predicted From Its
Structure.

Strictly speaking, this proposition is merely a corollary

of the GENERALIZED UNCERTAINTY PRINCI-
PLE; but, because of its practical importance, it is here
elevated to the status of an Axiom. Beginners in science

*The tobacco tax, which goes directly into the President's per-
sonal bank account, is meticulously collected in full.
SYSTEMS-FAILURE (THEORY OF ERRORS) 63

and in politics commonly deny the truth of this Axiom

until its validity has been repeatedly borne in upon them
by repeated disasters attendant upon their own pet
schemes. Some, indeed, in both professions, persist in their
Systems-delusional views to the very end of life. As a
result, it is usually the case that:

The Crucial Variables Are Discovered By

Accident.

Example 1. The Pyramid of Snofru. On the edge of the

desert, a few miles south of the Great Pyramids of Egypt,
stands a ruined tower of masonry some two hundred feet
high, surrounded by great mounds of rubble. It is the
remains of a gigantic pyramid. Its ruined state has been
variously attributed to time, weather, earthquake, or van-
dalism despite the obvious fact that none of these factors
has been able to affect the other Great Pyramids to any-
where near the same degree.
Only in our own time has the correct solution to this
enigma been advanced. In conformity with basic Systems-
principles* the answer was provided by an outsider, a
physicist unaware that there was any problem, who, after
a vacation in Egypt, realized that the pyramid of Snofru
had fallen down. The immense piles of rubble are big
enough to reconstruct the entire pyramid. It is clear that
the thing was almost complete when it fell.
Why did Snofru's pyramid fall down when that of his
grandfather Zoser, which had the form of a stepped tower,
did not? The answer (provided by our visiting physicist)

*See "The 'Problem' Problem," Chapter XI.

64 SYSTEMANTICS

is that Snofru tried to face his tower with stone blocks to

create a true pyramid with smoothly sloping sides. Un-
known to Snofru, the crucial factor was just this: a stepped
tower of those gigantic dimensions is stable, a true pyra-
mid is not. It fell down. •
Ex ample 2. The Pyramid of Cheops. Cheops, son of
Snofru, vowed not to make the same mistake. With great
care he constructed his pyramid of finely dressed lime-
stone blocks, mathematically placed to distribute the
stresses. His pyramid did not fall down, nor did those of
his immediate successors, which were built in the same
way. But the Egyptian state, subjected to unbearable
stresses by the building of those monsters of pride, col-
lapsed into anarchy. Egypt fell down.
The Fail-Safe Theorem.
In expounding the science of General Systemantics we
have striven to remain at the level of fundamental theory,
providing the reader with basic insights of broad general
validity, and stopping by the wayside only occasionally to
pluck a Paradox or collar a Corollary of special interest
for specific situations. We have not tried to tell the reader
how to run his own affairs or those of the particular com-
munity, society, or nation to which he may happen to
belong. We will, in general, continue to adhere to that
policy. But at this point in our exposition we deliberately
swerve from our splendid isolation to inject a note of
exhortation, even of urgency, into the discussion. We be-
lieve the Fail-Safe Theorem to be of special immediacy for
everyone concerned with the fate of Homo sapiens, and we

*Mendelssohn, Kurt. "A Scientist Looks at the Pyramids."

American Scientist, 59: 210-220 (March-April), 1971.
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66 SYSTEMANTICS

therefore urge all readers to read, mark, learn, and in-

wardly digest it, to the end that future policy may not
ignore it but rather take it and its implications into ac-
count. Tedious exegesis would be insulting to readers of
this work and, worse, boring. We give it, therefore, in all
its austere and forbidding simplicity:

When A Fail-Safe System Fails, It Fails By

Failing To Fail Safe.

Nuclear strategists please note.

 X. APPLIED
SYSTEMANTICS 1:
PRACTICAL SYSTEMS
DESIGN

'

Up to this point our mode of development of the subject

has been rigorously logical, austerely theoretical. We have
made few if any concessions to mere expediency or the
demands of the market place. The earnest Systems-stu-
dent who has toiled thus far may justifiably ask: Is this all,
this handful of abstractions? Did not the author promise
us, way back in the Preface, that we would gain not merely
in understanding but also in practical know-how if we but
applied ourselves to mastery of this difficult science?
True, the insights of practical wisdom so derived are
pitifully few, and their power is strictly limited. You have
already mastered the hard lesson of the Operational Fal-
lacy, with its dreary implication that SYSTEMS NEVER
REALLY DO WHAT WE WANT THEM TO DO.
What is now offered is a primer of What Can Be Done,
given the existence of such built-in limitations. Briefly,
what can be done is to cope, and, on rare and satisfying
occasions, to prevail. The mature and realistic Systems-
student asks no more than this of life, taking his content-
ment primarily from the fact that he has lived in accord
68 SYSTEMANTICS

with Nature herself, and only secondarily from the fact

that no one else can get any more, either.
It is hardly necessary to state that the very first principle
of Systems-design is a negative one:

Do It Without A System If You Can.

For those who need reasons for such a self-evident propo-

sition, we offer the following concise summary of the en-
tire field of General Systemantics.
Systems are seductive. They promise to do a hard job
faster, better, and more easily than you could do it by
yourself. But if you set up a system, you are likely to find
your time and effort now being consumed in the care and
feeding of the system itself.
New problems are created by its very presence.*
Once set up, it won't go away, it grows and encroaches.**
It begins to do strange and wonderful things.***
Breaks down in ways you never thought possible.••••
It kicks back, gets in the way, and opposes its own proper
function.*****
Your own perspective becomes distorted by being in the
system.******
You become anxious and push on it to make it
work.*******

*Fundamental Theorem.
**Laws of Growth.
***Generalized Uncertainty Principle (G.U.P.)
****Fundamental Failure Theorem (F.F.T .)
*****Le Chatelier's Principle.
******Functionary's Fault.
•••••••Administrator's Anxietv.
APPLIED SYSTEMANTICS 1 69

Eventually you come to believe that the misbegotten prod-

uct it so grudgingly delivers is what you really wanted all
the time.*
At that point encroachment has become complete. You
have become absorbed. You are now a Systems-person.
Furthermore, some things just can't be done well by a
system. In formal language:

Many Functions Are Intrinsically Unsuited To

The Systems Approach.

Anyone who has tried to manipulate an umbrella in a

high wind has an intuitive feel for what is involved here.
Technically, it has something to do with rapid and irregu-
lar fluctuations in the parameters.** The great secret of
Systems Design is to be able to sense what things can
naturally be done easily and elegantly by means of a sys-
tem and what things are hard-and to stay away from the
hard things.
Also, if you really must build a system, by all means
remember the Systems Law of Gravity, otherwise known
as the Vector Theory of Systems:

•Systems-delusion.
**Parameters are variables travelling under an assumed name.
They are variables that are held mathematically constant, which
just goes to show how little mathematics knows about the real
world.
70 SYSTEMANTICS

Systems Run Best When Designed To Run

Downhill.

In human terms, this means working with human ten-

dencies rather than against them. For example, a state-
run lottery flourishes even in times of economic depres-
sion because its function is aligned with the basic human
instinct to gamble a small stake in hopes of a large re-
ward. The public school system, on the other hand, al-
though founded with the highest and most altruistic
goals in mind, remains in a state of chronic failure be-
cause it violates the human principle of spontaneity. It
goes against the grain, and therefore it does not ever re-
ally succeed.
Finally, don't make the system too tight. This is usually
done in the name of efficiency, or (paradoxically) in the
hope of making the system more permanent. Neither goal
is achieved if the resulting system (a) doesn't work at all;
(b) disintegrates; or (c) rapidly loses steam and peters out:
APPLIED SYSTEMANTICS 1 71

Loose Systems Last Longer And Function Better.

Consider, for example, the System of the Family. The

family has been around for a long time. Our close primate
relatives, the gorillas, form family units consisting of hus-
band and wife and one or more offspring. As Jane Goodall
has shown, gorillas take naps after meals. (Every day is
Sunday for large primates.) The youngsters wake up too
soon, get bored and start monkeying around the nest.
Father gorilla eventually wakes up, leans on one elbow,
and fixes the errant youngster with a penetrating stare that
speaks louder than words. The offending juvenile there-
upon stops his irritating hyperactivity, at least for a few
minutes.
Clearly, this is a functioning family system. Its immense
survival power is obvious. It has endured vicissitudes com-
pared to which the stresses our own day puts on it are
trivial. And what are the sources of its strength? They are
extreme simplicity of structure; looseness in everyday
functioning; "inefficiency" in the efficiency expert's sense
of the term; and a strong alignment with basic primate
motivations. •

*Even in its remotest origins, however, the Family System ex-

acts its price. What Father Gorilla wanted is not exactly what
he gets. There is a tradeoff for the continued presence of the
female namely, the continued presence of the offspring. The
Operational Fallacy is not to be denied.
 XI. APPLIED
SYSTEMANTICS 2:
MANAGEMENT
AND OTHER MYTHS

Our previous encounter with Czar Alexander and the

Impotent Potentate Syndrome should have alerted us al-
ready to the pitfalls of Systems-management. Should we
actually find ourselves, against our better judgment, in a
managerial or executive position, we should remember the
dread effects of the F.L.A.W., of Hireling's Hypnosis, and
of the pervasive Systems-delusions. The combined effect of
those forces is such as to render very doubtful any form
of Management Science. If there is no way of being sure
what the real effect of your managerial actions has been,
how can you know whether you have done well or ill?
The F.L.A. W. may even operate in such a way as to
hide from the administrator the operation of the G.U.P.
In such situations, the administrator sinks into compla-
cency while his System careens from disaster to disaster.
In recognition of major Russian contributions to our expe-
rience of this phenomenon, it is known as the Potemkin
Village Effect. The P.V.E. is especially pronounced in
Five-Year Plans, which typically report sensational over-
achievement during the first four and a half years, fol-
APPLIED SYSTEMANTICS 2 73

lowed by a rash of criminal trials of the top officials and

the announcement of a new and more ambitious Five-
Year Plan, starting from a baseline somewhat lower than
that of the preceding Plan, but with higher goals.
Catalytic Managership.
Although in a theoretical work of this type we cannot
stop to offer specific advice, we can suggest that the Sys-
tems-sophisticated Manager will adopt a style which we
designate as Catalytic Managership. Briefly, Catalytic
Managership is based on the premise that trying to make
something happen is too ambitious and usually fails, re-
sulting in a great deal of wasted effort and lowered morale.
It is, however, sometimes possible to remove obstacles in
the way of something happening. A great deal may then
occur with little effort on the part of the manager, who
nevertheless gets a large part of the credit. The situation
is similar to that of the lumberjack who picks out the key
log from a logjam, or the chemist who adds the final pinch
of reagent to an unstable mixture. But a warning is in
order. Catalytic Managership will only work if the System
is so designed that Something Can Actually Happen-a
condition that commonly is not met.
Catalytic Managership has been practiced by leaders of
genius throughout recorded history. M. Gandhi is re-
ported to have said: "There go my people, I must run and
catch up with them in order to lead them." Choosing the
correct System is crucial for success in Catalytic Manager-
ship--consider the probable career ofW. Churchill had he
been Prime Minister of Angola.
The "Problem'' Problem.
For the practicing Systems-manager, the greatest pitfall
lies in the realm of Problems and Problem-solving. Sys-
74 SYSTEMANTICS

terns can do many things, but one thing they emphatically

cannot do is to Solve Problems. This is because Problem-
solving is not a Systems-function, and there is no satisfac-
tory Systems-approximation to the solution of a Problem.
A System represents someone's solution to a problem. The
System does not solve the problem. Yet, whenever a par-
ticular problem is large enough and puzzling enough to be
considered a Capital-P Problem, men rush in to solve it
by means of a System.
Once a problem is recognized as a Problem, it un-
dergoes a subtle metamorphosis. Experts in the ' 'Prob-
lem " area proceed to elaborate its complexity. They design
systems to attack it. This approach guarantees failure, at
least for all but the most pedestrian tasks. A system that
is sufficiently large, complex, and ambitious can reduce
output far below " random" levels. Thus, a federal Pro-
gram to conquer cancer may tie up all the competent
researchers in the field, leaving the problem to be solved
by someone else, typically a graduate student from the
University of Tasmania doing a little recreational ento-
mology on his vacation. Solutions usually come from peo-
ple who see in the problem only an interesting puzzle, and
whose qualifications would never satisfy a select committee.
Item. When Pasteur accepted the challenge of the
French silk producers to discover the cause of silkworm
disease, he had never seen, much less studied, a silkworm.
He was not even a biologist.
Item. The Wright brothers, who built the first success-
ful heavier-than-air machine, were bicycle makers.
Item. The molecular structure of the gene closest
thing to the true ''secret of life"- was revealed through
X-ray crystallography, a technique having little to do with
APPLIED SYSTEMANTICS 2 75

biology. And James Watson, who solved the puzzle, was

not an X-ray crystallographer. He was not even a chemist.
Furthermore, he had been refused a renewal of his re-
search grant because his sponsors felt he wasn't sticking
to the point.
As these examples make clear, great advances may be
achieved by individuals working essentially alone or in
small teams. But what of the reverse situation? What is the
track record of large systems designed for the express
purpose of solving a major problem? A decent respect for
our predecessors prevents us from dwelling upon the
efforts of successive governmental administrations to
eradicate poverty, reduce crime, or even get the mail deliv-
ered on time. The bankruptcy of the railroad system, al-
ready achieved under private management, has been fur-
ther compounded with government assistance. In the field
of science, a famed research center recently screened over
fifty thousand different chemical substances, at great ex-
pense, for anticancer activity- with negative results. We
conclude that:

Great Advances Do Not Come Out Of Systems

Designed To Produce Great Advances.

Furthermore:

Complicated Systems Produce Complicated

Responses (Not Solutions) To Problems.

Even more disastrous than the "Problem" approach to

problems is the "Crash'' approach. The "Crash" approach
combines the adverse dynamics of the "Problem" ap-
76 SYSTEMANTICS

proach with elements of Administrator's Anxiety (Push-

ing on the System to Make It Work) and plain hysteria.
Under the pressures of such a System, scientists them-
selves (nor1nally the most tranquil and reflective of men)
may begin to crack, cutting off tails and painting the skins
of mice in desperate efforts to meet the artificial but press-
ing goals of the System. The prevention of such disasters
clearly calls for Catalytic Managership of the highest
order.
 XII. APPLIED
•
SYSTEMANTICS 3:
TAMING SYSTEMS
'

No treatise on Systems would be complete without some

mention of those professional Systems-people who call
themselves "change agents." The belief that constructive
change in a system is possible through direct intervention
is an optimistic view that dies hard. The alert Systems-
student will recognize it as the common psychological
phenomenon of denial of unpleasant reality. In fact, it
may be viewed as a classic example of a Systems-delusion.
Even more insidious, however, is the implicit assumption
that there is a science of Systems-intervention which any
diligent pupil can master, thereby achieving competence
to intervene here and there in systems large and small with
results objectively verifiable and of consistent benefit to
mankind. Such a belief is clearly in conflict with the Gen-
eralized Uncertainty Principle.*
We do not take an absolutely pessimistic stand. It is
possible, we believe, to exert some limited influence on
large systems. But we resolutely assert that any such inftu-

*Most change agents survive between jobs by writing magazine

articles explaining the reasons for the disaster that struck the
latest object of their change agentry.
78 SYSTEMANTICS

ence must occur within the framework of, and in accor-

dance with, the general laws of Systems-function enun-
ciated in this treatise.
The work of change agents is made enormously more
delicate and uncertain by the fact that the mere presence
of a change agent (recognizable as such) has about the
same effect on an organization as an efficiency expert seen
strolling across the factory floor with stopwatch in hand:
it promptly induces ·bizarre and unpredictable alterations
in the behavior of the system. Because of this effect anyone
who identifies himself publicly as a change agent automat-
ically convicts himself of incompetence. Changes will cer-
tainly occur as a result, but they are not likely to be the
changes desired.
Despite the built-in difficulties of change agentry, there
are a few examples on record of situations in which a
recalcitrant system has been tamed, i.e., the worst features
of its behavior have been tempered so as to produce a
tolerable result. How such interventions have come about
is not at all clear. Most are shrouded in the obscurity of
the distant past. What is clear is that the remedy must
strike deeply at the roots of the system itself in order to
produce any significant effect. Furthermore, an uncanny
element of paradox is prominent in the few examples so
far reported. Thus, the long survival of the British monar-
chy is probably attributable to the fact that the King
reigns but d oes not rule. The cohesion of the far-flung
dominions of the Empire is similarly based on the para-
doxical fact of voluntary association.
An even more challenging example is the Token System,
with which mankind has been having trouble ever since
the Phoenicians invented it. K . Marx was perhaps the first
APPLIED SYSTEMANTICS 3 79

to point out its defects as a system, thereby qualifying

himself as a pioneer Systems-thinker.
Briefly, the Token System is intended to provide for
distribution of wealth along certain rational lines, such as
the contribution of the individual to the common welfare.
In practice, however, and in accordance with an inelucta-
ble natural law of Systems-behavior, the tokens are ac-
cumulated by those whose primary virtue is skill in ac-
cumulating tokens-a point overlooked by Marx.
A recital of the schemes devised by mankind to correct,
or at least neutralize, this intrinsic difficulty with the
Token System makes tedious and depressing reading in-
deed. There are some who go so far as to assert that
modern history is mainly the story of those efforts. Gov-
ernments everywhere, whether capitalist, socialist, or
communist, have struggled to Tame the Token System.
Only one society, hidden in a far-off comer of the world,
has had the imagination and daring to achieve success in
this effort. For the sake of our industrial civilization, sunk
in the miseries of operation of the Token System, we here
present our findings.
On the Island of Yap in the South Pacific, money is in
the form of stone coins, as big as cartwheels, with a hole
in the center. The value of a coin is based, not on size, but
on the number of people who died bringing it across the
open sea, lashed to the bow of a frail canoe, from the
limestone quarries of the island of Palau, 250 miles from
Yap.
No Yapese person can reasonably hope to accumulate
any large number of such coins. In fact, when possession
of a coin changes, the position of the coin itself does not.
It continues to lie wherever it has always lain, along a path
 .
rt-.. /.s '- " ' . . , • I
""• r1-'i ( w(! ....,1-J

.:I e ~ c.t J> e o /> 1~ •

•
11 b - """' "· "' 7 'J
1"" I v ~ '"'>. ~ °l ~ /
')
....... ~~f,. .

(
APPLIED SYSTEMANTICS 3 81

or on the edge of a village. Only the abstract title changes,

and nothing of consequence has changed for the Y apese
people.
Clearly, there is no problem of theft or of hoarding.
The assignment of value on the basis of men lost on the
journey is an additional stroke of genius. The coin cannot
be used as a symbolic substitute for human labor. It does
not represent so many coconuts collected, so many pounds
of copra produced, or so many head of cattle or chickens.
No one can, by accumulating tokens, hold the community
to ransom.
Critics may argue that this cure of the faults of the
Token System is too radical-that by depriving coinage of
the two attributes of portability and symbolic representa-
tion of human labor, the Yapese have in fact "de-monet-
ized" their currency, so that it is no longer money. Against
this hyperfine argument we place the simple observation
that everyone, everywhere immediately recognizes the
Yapese coins for what they are-real money. It will take
more than the quibbles of specialists to convince the aver-
age man that what he sees with his own eyes is not the
truth.

Can the Government System be Tamed?

Students of General Systemantics will have ap-
prehended by now that General Systemantics does not
offer ready-made formulas for the solution of Systems-
problems, even of such pressing problems as Warfare be-
tween Nations or Governmental Oppression. The Axioms
are too fundamental for direct application to practical
situations, and the intervening methodology has in any
case not been worked out. At most, one may derive a clue
82 SYSTEMANTICS

to a method of approach whereby the Intrinsic Difficulty

is specified as precisely as possible, so that daring and
imaginative correctives may be tried. The risk of failure or
even of catastrophe is very high, and the undertaking
should be begun only where the present evil is very clear
and the consequences of a miscarriage are judged to be no
more unbearable than a continuation of the original un-
satisfactory situation.
With these reservations, we may permit ourselves a bit
of harmless speculation on the Government System. Gov-
ernment Systems, acting in accordance with the Laws of
Growth, Tend to Expand and Encroach. In encroaching
upon their own citizens, they produce Tyranny, and in
encroaching on other Government Systems, they engage
in Warfare. If one could correctly identify the Intrinsic
Difficulty with the Government System, one might be able
to curb or neutralize those two tendencies, to the benefit
of the Mankind System.
What is the Intrinsic Difficulty with the Government
System? Previous reformers, identifying the core problem
as the concentration of power in a few hands, have at-
tempted to improve things by diffusing that power. This
works temporarily, but gradually (Systems Law of Grav-
ity) the power becomes concentrated again.
A breakaway group of General Systemanticists, starting
from the principle that it is very difficult to unscramble
eggs, have proposed that the core problem is not the con-
centration of power but the concentration of the governed
in one place, where the government can get at them. They
have proposed, not the diffusion of power, but the diffu-
sion of the targets of power-the citizens themselves.
They would achieve this by providing citizens with two
APPLIED SYSTEMANTICS 3 83

new freedoms, in addition to the traditional Four Free-

doms. These two new freedoms, appropriately designated
as the Fifth and Sixth Freedoms, are:
(5) Free Choice of Territory (Distributional Freedom).
(6) Free Choice of Government (Principle of Hege-
monic Indeterminacy).
Under Free Choice of Territory, a citizen of any coun-
try is free to live in any part of the world he chooses. He
remains a citizen of the government he prefers, to which
he pays taxes and for whose officers he votes. However, as
the term Free Choice of Government implies, he may at
any time change his citizenship and his allegiance from his
present government to another government that offers
more attractive tax rates, better pensions, more interesting
public officials, or simply an invigorating change of pace.*
With these two new Freedoms in effect, one would ex-
pect that after a short period of equilibration, citizens of
any nation would be distributed amongst the citizens of all
other nations-not necessarily at random, but sufficiently
so for our purpose, which is to remove them effectively
from the grip of their own government. A government can
hardly put any large number of its own citizens in jail if
it has to send halfway around the world for them, one by
one, and persuade other governments of the justice of the
proceedings. Raising armies would become administra-
tively impossible. Furthermore, wars of one government
against another would become impractical, since large
numbers of the "enemy'' would be distributed all over the

•common courtesy would seem to require two weeks' advance

notice; the standard notice any employer would give an em-
ployee.
84 SYSTEMANTICS

world, including the territory of the home government.

The net result of the two new Freedoms would be to
break up the Concentration of the Governed, to divide and
distribute them throughout other governments, a princi-
ple which we shall call the Comminution of Hegemony. If
practiced on a world-wide scale it could lead to revolution-
ary changes in the relationship of citizens to their govern-
ments, reversing the traditional polarity and making gov-
ernments fearfully dependent upon the favor or even the
whims of their citizenry rather than vice versa. In keeping
with the revolutionary aspects of this proposal, we hereby
broach the solemn question:

World Comminution: Threat Or Promise?

 ENVOI:
BEYOND EXPERTISE

We have come to the end of our presentation; why not

simply stop? Does Euclid bother to round off his Elements
with a polished little essay on the significance of the whole
work?* But, lest readers feel that they have been left hang-
ing in air, so to speak, this coda is appended. We shall not
review the purposes set forth in the Preface that motivated
us to undertake this work, nor shall we describe at length
how the intervening chapters have neatly covered all as-
pects of the topic. Instead, we shall speak to the necessity
of a New Breed of Systems-student one who, having
absorbed the Axioms here collected and, more impor-
tantly, the spirit infusing them, can progress beyond tech-
nology to the kind of wisdom the world needs. The world
already suffers from too many experts. They tell us more
than we need to know or dare to ask about heavier-than-
air machines, fusion bombs, and management science.
What we really need to know is much more subtle.
The questions we must answer for good or ill are of a
different order: Can placing a microphone in the Oval
Office bring down the government? Will setting up Man-
agement by Objectives in the Universities bring on another
Dark Age? Will per1nitting men and women everywhere
86 SYSTEMANTICS

the freedom to choose their own way of life and to make

their own decisions lead to a better world? For such ques-
tions your run-of-the-mill expert is of no value. What is
required is a special, elusive talent, really an intuition- a
feel for the wild, weird, wonderful, and paradoxical ways
of large systems. We offer no formula for recognizing or
cultivating such a talent. But we suggest that its possessors
will, more likely than not, have cut their eyeteeth on the
Axioms of General Systemantics.
 APPENDIX I:
ANNOTATED COMPENDIUM OF BASIC
SYSTEMS-AXIOMS, THEOREMS,
COROLLARIES, ETC.

For convenience and ready reference of both scholar and

casual reader, we here summarize the results of our re-
searches on General Systemantics in one condensed,
synoptic tabulation. This is by no means to be considered
as a comprehensive or all-inclusive listing of all possible
Systems-propositions. Only the most basic are included.
Now that the trail has been blazed, readers will surely find
numerous additional formulations in every field of science,
industry, and human affairs. An undertaking of special
interest to some will be that of translating certain well-
known laws in various fields into their completely general
Systems-formulations. You, the reader, are invited to
share with us your own findings (see Readers' Tear-Out
Feedback Sheet, Appendix III).
Annotated Compendium
1. The Primal Scenario or Basic Datum of Experience:
SYSTEMS IN GENERAL WORK POORLY OR
NOT AT ALL.
Alternative formulations:
NOTHING COMPLICATED WORKS.
COMPLICATED SYSTEMS SELDOM EXCEED 5
PERCENT EFFICIENCY.
(There is always a fly in the ointment.)*

*Expressions in parentheses represent popular sayings, pro-

verbs, or vulgar forms of the Axioms.
88 APPENDIX l

2. The Fundamental Theorem:

NEW SYSTEMS GENERATE NEW PROBLEMS.
Corollary (Occam's Razor):
SYSTEMS SHOULD NOT BE UNNECESSARILY
MULTIPLIED.

3. The Law of Conservation of Anergy:

THE TOTAL AMOUNT OF ANERGY IN THE
UNIVERSE IS CONSTANT.
Corollary:
SYSTEMS OPERATE BY REDISTRIBUTING AN-
ERGY INTO DIFFERENT FORMS AND INTO
ACCUMULATIONS OF DIFFERENT SIZES.

4. Laws of Growth:
SYSTEMS TEND TO GROW, AND AS THEY
GROW, THEY ENCROACH.
Alternative Form-The Big-Bang Theorem of Systems-
Cosmology:
SYSTEMS TEND TO EXPAND TO FILL THE
KNOWN UNIVERSE.
A more conservative formulation of the same principle is
known as Parkinson's Extended Law:
THE SYSTEM ITSELF TENDS TO EXPAND AT
5-6 PERCENT PER ANNUM.

5. The Generalized Uncertainty Principle:

SYSTEMS DISPLAY ANTICS.
Alternative formulations:
COMPLICATED SYSTEMS PRODUCE UNEX-
PECTED OUTCOMES.
THE TOTAL BEHAVIOR OF LARGE SYSTEMS
CANNOT BE PREDICTED.
(In Systems work, you never know where you are.)
Corollary: The Non-Additivity Theorem of Systems-
Behavior (Climax Design Theorem):
APPENDIX I 89

A LARGE SYSTEM, PRODUCED BY EXPAND-

ING THE DIMENSIONS OF A SMALLER SYS-
TEM, DOES NOT BEHAVE LIKE THE SMALLER
SYSTEM.

6. Le Chatelier's Principle:
COMPLEX SYSTEMS TEND TO OPPOSE THEIR
OWN PROPER FUNCTION.
Alternative formulations:
SYSTEMS GET IN THE WAY.
THE SYSTEM ALWAYS KICKS BACK.
Corollary:
POSITIVE FEEDBACK IS DANGEROUS.

7. Functionary's Falsity:
PEOPLE IN SYSTEMS DO NOT DO WHAT THE
SYSTEM SAYS THEY ARE DOING.

8. The Operational Fallacy:

THE SYSTEM ITSELF DOES NOT DO WHAT IT
SAYS IT IS DOING.
Long Form of the Operational Fallacy:
THE FUNCTION PERFORMED BY A SYSTEM IS
NOT OPERATIO NALLY IDENTICAL TO THE
FUNCTION OF THE SAME NAME PERFORMED
BY A MAN. In general: A FUNCTION PER-
FORMED BY A LARGER SYSTEM IS NOT OPER-
ATIONALLY IDENTICAL TO THE FUNCTION
OF THE SAME NAME PERFORMED BY A
SMALLER SYSTEM.

9. The Fundamental Law of Administrative Workings

(F.L.A.W.):
THINGS ARE WHAT THEY ARE REPORTED TO
BE.
THE REAL WORLD IS WHATEVER IS RE-
PORTED TO THE SYSTEM.
90 APPENDIX I

(If it isn't official, it didn't happen.)

Systems-delusion:
(If it's made in Detroit, it must be an automobile.)
Corollaries:
A SYSTEM IS NO BEITER THAN ITS SENSORY
ORGANS.
TO THOSE WITHIN A SYSTEM, THE OUTSIDE
REALITY TENDS TO PALE AND DISAPPEAR.

10. SYSTEMS ATTRACT SYSTEMS-PEOPLE.

Corollary:
FOR EVERY HUMAN SYSTEM, THERE IS A
TYPE OF PERSON ADAPTED TO THRIVE ON IT
OR IN IT.

11 . THE BIGGER THE SYSTEM, THE NARROWER

AND MORE SPECIALIZED THE INTERFACE
WITH INDIVIDUALS.

12. A COMPLEX SYSTEM CANNOT BE " MADE"

TO WORK. IT EITHER WORKS OR IT DOESN'T.
Corollary (Administrator's Anxiety):
PUSHING ON THE SYSTEM DOESN'T HELP. IT
JUST MAKES THINGS WORSE.

13. A SIMPLE SYSTEM, DESIGNED FROM

SCRATCH, SOMETIMES WORKS.
Alternatively:
A SIMPLE SYSTEM MAY OR MAY NOT WORK.

14. SOME COMPLEX SYSTEMS ACTUALLY

WORK.
Rule Of Thumb:
IF A SYSTEM IS WORKING, LEAVE IT ALONE.

15. A COMPLEX SYSTEM THAT WORKS IS IN-

VARIABLY FOUND TO HA VE EVOLVED FROM
A SIMPLE SYSTEM THAT WORKS.
APPENDIX I 91

16. A COMPLEX SYSTEM DESIGNED FROM

SCRATCH NEVER WORKS AND CANNOT BE
PATCHED UP TO MAKE IT WORK. YOU HA VE
TO START OVER, BEGINNING WITH A WORK-
ING SIMPLE SYSTEM.
Translation for Computer-Programmers:
PROGRAMS NEVER RUN THE FIRST TIME.
COMPLEX PROGRAMS NEVER RUN.
(Anything worth doing once will probably have to be done
twice.)

17. The Functional Indeterminacy Theorem (F.l .T.):

IN COMPLEX SYSTEMS, MALFUNCTION AND
EVEN TOTAL NONFUNCTION MAY NOT BE
DETECTABLE FOR LONG PERIODS, IF EVER.*

18. The Kantian Hypothesis (Know-Nothing Theorem):

LARGE COMPLEX SYSTEMS ARE BEYOND
HUMAN CAPACITY TO EVALUATE.

19. The Newtonian Law of Systems-Inertia:

A SYSTEM THAT PERFORMS A CERTAIN
FUNCTION OR OPERATES IN A CERTAIN WAY
WILL CONTINUE TO OPERATE IN THAT WAY
REGARDLESSOFTHENEEDOROFCHANGED
CONDITIONS.
Alternatively:
A SYSTEM CONTINUES TO DO ITS THING, RE-
GARDLESS OF NEED.

20. SYSTEMS DEVELOP GOALS OF THEIR OWN

THE INSTANT THEY COME INTO BEING.

*Such systems may, however, persist indefinitely or even expand

(see Laws of Growth, above).
92 APPENDIX I

21. INTRASYSTEM GOALS COME FIRST.

(The following seven theorems are referred to collectively

as the Failure-Mode Theorems.)
22. The Fundamental Failure-Mode Theorem (F .F.T.):
COMPLEX SYSTEMS USUALLY OPERATE IN
FAILURE MODE.

23. A COMPLEX SYSTEM CAN FAIL IN AN INFI-

NITE NUMBER OF WAYS.
(If anything can go wrong, it will.)

24. THE MODE OF FAILURE OF A COMPLEX SYS-

TEM CANNOT ORDINARILY BE PREDICTED
FROM ITS STRUCTURE.

25. THE CRUCIAL VARIABLES ARE DISCOV-

ERED BY ACCIDENT.

26. THE LARGER THE SYSTEM, THE GREATER

THE PROBABILITY OF UNEXPECTED FAIL-
URE.

27. "SUCCESS" OR "FUNCTION" IN ANY SYSTEM

MAY BE FAILURE IN THE LARGER OR
SMALLER SYSTEMS TO WHICH THE SYSTEM IS
CONNECTED.
Corollary:
IN SETTING UP A NEW SYSTEM, TREAD
SOFTLY. YOU MAY BE DISTURBING AN-
OTHER SYSTEM THAT IS ACTUALLY WORK-
ING.

28. The Fail-Safe Theorem:

WHEN A FAIL-SAFE SYSTEM FAILS, IT FAILS
BY FAILING TO FAIL SAFE.
APPENDIX I 93

29. COMPLEX SYSTEMS TEND TO PRODUCE

COMPLEX RESPONSES (NOT SOLUTIONS) TO
PROBLEMS.

30. GREAT ADVANCES ARE NOT PRODUCED BY

SYSTEMS DESIGNED TO PRODUCE GREAT
ADVANCES.

31. The Vector Theory of Systems:

SYSTEMS RUN BETTER WHEN DESIGNED TO
RUN DOWNHILL.
Corollary:
SYSTEMS ALIGNED WITH HUMAN MOTIVA-
TIONAL VECTORS WILL SOMETIMES WORK.
SYSTEMS OPPOSING SUCH VECTORS WORK
POORLY OR NOT AT ALL.

32. LOOSE SYSTEMS LAST LONGER AND WORK

BETTER.
Corollary:
EFFICIENT SYSTEMS ARE DANGEROUS TO
THEMSELVES AND TO OTHERS.

Advanced Systems Theory

The following four propositions, which appear to the
author to be incapable of formal proof, are presented as
Fundamental Postulates upon which the entire super-
structure of General Systemantics, the Axioms in-
cluded, is based. Additional nominations for this cate-
gory are solicited (see Appendix Ill).
1. EVERYTHING IS A SYSTEM.
2. EVERYTHING IS PART OF A LARGER SYS-
TEM.
3. THE UNIVERSE IS INFINITELY SYSTEMA-
94 APPENDIX I

TIZED, BOTH UPWARD (LARGER SYSTEMS)

AND DOWNWARD (SMALLER SYSTEMS).
4. ALL SYSTEMS ARE INFINITELY COM-
PLEX. (The illusion of simplicity comes from focussing
attention on one or a few variables.)
 APPENDIX II:
FIRST BIENNIAL READERS'
SELF-EVALUATION QUIZ* FOR TESTING
MASTERY OF BASIC GENERAL
SYSTEMANTICS

This quiz consists of a series of brief examples illustrating

basic principles of the operation of large systems. You are
asked to read each example and then to indicate (in the
space provided) as many as possible of the basic Systems-
Axioms which apply. (Advanced students may indicate
the Axioms by number rather than by name.)
1. You dial the telephone number of a friend in a nearby
suburb. A recorded voice comes on the line, informing you
that you have dialed incorrectly and instructing you to
reread the directions in the front of the telephone book.
Resisting the urge to answer back, you mutter to yourself:
"Axioms number , , and , also_ __
and .''
2. The Titanic, designed to be unsinkable, had twenty-
four bulkheads, each of which ran the full width of the
ship. When she grazed an iceberg, however, the rent in the
hull ran full length, breaching all twenty-five compart-
ments. Axioms number , , and .
3. You are taking an examination in College Econom-
ics. The first question reads: Was President Franklin
Roosevelt's Gold Policy a success or a failure? As a Sys-
tems-student, you immediately think of Axioms number
_ _ _, , and perhaps also .

*Open-book, of course.
96 APPENDIX II

4. On a bright April morning you receive a Christmas

card in the mail. It is postmarked December 20, two years
ago. Before handing it to you, the mailman demands two
cents postage due, because the price of a stamp has gone
up since it was mailed. Axioms number , ,
and .
5. A child psychiatrist, wishing to be both modem and
efficient, as well as to gather research data on his practice,
develops a questionnaire for parents to fill out. It includes
questions on the nicknames, hobbies, and personal idi-
osyncrasies of relatives out to the level of third cousin. He
presents the questionnaire to Mrs. Ept, whose son, New-
ton N., has been having trouble in school. When con-
fronted with the questionnaire, Mrs. Ept refuses to fill it
out, announces that the doctor is an idiot, and takes her
child home.• The psychiatrist has failed to abide by Axi-
oms number , , and .
6. A computerized study of funds managed by institu-
tional investment counselors over the past thirty years
demonstrates that such funds have grown (and shrunk) at
precisely the rate predicted on the basis of random deci-
sions to buy and sell stocks. Axioms number ,
_ __,and .
7. Graduate schools train people for intellectual leader-
ship by keeping them in the role of submissive students
until middle age. Axioms number , , and
- - -·
8. Medical students, many of whom are destined to
become family doctors, are trained in great centers of
tertiary-level medical care, where common ailments are
rare and rare entities are common. They learn to treat
almost everything that they will never see again. They do
not learn to treat what they will encounter every day.
Axioms number , , and .

*The boy later became a Rhodes scholar.

APPENDIX II 97

Essay Questions (Advanced Students Only)

1. Discuss the impact of television on the design of
municipal sewage systems.
2. The development of the Peruvian fishing industry
may have resulted in less protein than before for the un-
dernourished children of Peru. Explain.
3. Discuss, from the Systems-standpoint, the following
statement: Prisons contain those who are not deterred
from crime by the threat of imprisonment.
4. Explain:
(a) why no major organization has ever voluntarily dis-
banded itself;
(b) why major doctrinal advances are rarely made by the
chief officer of a religion, philosophy, or political party;
(c) why company presidents rarely if ever introduce a
major change in the function or product of the company.
 APPENDIX III:
READERS' TEA.R-OUT FEEDBACK SHEET

As indicated above, this catalog represents only a prelimi-

nary listing of the most basic and immediately obvious of
the Systems-Axioms. You, the reader, may well be aware
of one or more Systems-Axioms that have been omitted,
or perhaps this work has stimulated you to think up some
of your own.
Please use the space below to state it (them) in the
briefest form commensurate with ready understandability.
New Axioms thus acquired will be submitted to a panel
of impartial judges (the author plus anyone nearby at the
time), and the best of them will be juried in for inclusion
in succeeding editions (if any) of this work. Here is your
chance to achieve immortality, even if anonymously!

Axiom #1:

Axiom #2:

. f t:'f ~ re.
{:: ,· ( I I ... ., .. , ,· I 7
r
I o )
· r ~"'/
tA-"\. """
1;f'
<.. J e. S'
 APPENDIX IV:
ANNUAL ''AUNTY'' AWARDS
FOR
SYSTEMS ANTICS OF THE YEAR
AND
WHOLE SYSTEMS CATALOG
OF OUTSTANDING EXAMPLES OF THE
OPERATION
OF THE LAWS OF GENERAL
SYSTEMANTICS

First Prize
First prize in the current cycle goes to the Nixon White
House for a beautifully coordinated series of examples of
the operation of Systems-Laws dating back to 1968 and
even earlier. The Prize is awarded specifically for a truly
classic demonstration of Axiom Number 19, the New-
tonian Law of Systems-Inertia. When the Watergate story
began to come out, the authors of the cover-up proceeded
to try to cover up the cover-up, thereby demonstrating
that:

A System Continues To Do Its Thing, Regardless

Of Circumstances.
100 APPENDIX IV

Second Prize
Not quite in the same league as our First-prize
winners, the runners-up proved that they are ready
to provide keen competition to all contenders with
the following specimen of System-behavior.
The Kennedy Foundation, established to advance
new ideas in the field of medical ethics, announced
that its first official act would be to fund a grandiose
plan for computerized retrieval of all the old, dead
ideas on the subject embalmed in the medical litera-
ture.
While demonstrating the truth of the old proverb
(which is not a Systems-Axiom) that a Tool is no
Wiser than its Wielder, the Foundation has also
made it clear that Systems, alas, Never Quite Man-
age to Do What We Really Wanted-a touching
reaffir1nation of the ubiquitous Operational Fallacy,
Axiom Number 8.

First Honorable Mention

The judges were unanimous in awarding First
Honorable Mention jointly to the United States
Coast Guard and the Canadian Environmental Pro-
tection Service for their Operation Preparedness, a
proposal to study the effects of an oil spill upon the
ecology of Lake Saint Clair (above Lake Erie) by
actually dumping five hundred gallons ofjet fuel into
the lake. (Advanced students should find at least
three applicable Axioms.)
APPENDIX IV 101

0 .,

Special Award
A Special Award goes to the designers, builders,
and operators of supertankers, those garga.ntuan ves-
sels that carry as much as half a million tons of oil
around the tip of Africa to Europe and America.
Supertankers exhibit many features of interest to the
Systems-student. For example, they have a draft of
up to sixty feet-too deep for most of the ports at
which they call, and indeed too deep for safe naviga-
tion of the English Channel and the North Sea.
To save money, their operators deliberately send
them into the wildest water on earth, some twenty
miles off the Cape of Good Hope. Here they are
battered by 80-foot waves. Too massive to ride with
the waves, they take the full force of mountainous
seas on their bows. But the captain, isolated on the
bridge a thousand feet astern, cannot see the bow of
his own ship. Even if he should suspect damage, he
can do nothing, as there is no way to get forward in
bad weather-there is no below-decks passage.
Supertankers are equipped with only one boiler
102 APPENDIX IV

and one screw. If either fails, the ship drifts at the

mercy of wind and wave. The one boiler provides
electricity for lights, radio, and radar. This example
of Bottleneck Design guarantees that the slightest
malfunction can be amplified into a major disaster.
If the boiler fails, all shipboard functions go dead
within twenty minutes. An alarm system signals a
malfunction, but does not indicate where the problem
•
IS.
But these features of supertankers, while interest-
ing, have little fundamental significance for General
Systemantics, since the defects of design and errors
of operation are glaringly obvious. Simple greed is
not, per se, a Systems-function. The specific effect for
which the special Award is given is the following:
Supertankers exhibit an unexpected tendency to
explode and sink on the high seas not when loaded
with oil, but when returning empty to their home
port.
The cause is not well understood but may be
related to spontaneous electrical discharges occur-
ring in the oil-soaked atmosphere of the cavernous
hold.
In the opinion of the judges, this is the year's best
example of the Non-Additivity (Climax Design)
Theorem.
 APPENDIX V:
ANTICS ENTRY BLANK

The space below is set aside to provide an opportunity to

Systems-students of every discipline to register their own
contenders for the Annual ''Aunty'' Award Contest. The
rules are simple: describe (as briefly as possible) your Hor-
rible Example. Provide documentation or enclose the orig-
inal report. Indicate which Axioms (in your opinion) are
involved. Write in your name and address. Then mail this
page to us.

Horrible Example:

Reference or other documentation:

Axioms involved:

Your name and address:

You may submit as many entries as you like, using for

each a format similar to the above.
 APPENDIX VI:
GLOSSARY

Anergy. The negative of energy. In biological systems,

torpor. The amount of energy it would take to clean up
some situation you don't like. Anergy resides within
messy situations as energy resides within a coiled spring.
A coiled spring is full of energy. When fully uncoiled, it
is full of anergy.
Axiom, Axiomatic Method. The logical and necessary
approach to developing the science of General Systeman-
tics. The traditional approaches of Observation or of Ex-
periment are clearly inadequate; the former because prog-
ress bogs down in impenetrable swamps of data, the latter
because experiments upon systems invariably distort them
beyond recognition.
The correct approach is to enunciate the Axioms from
the start and then to show that they apply universally with
only apparent exceptions. All that is necessary is to think
very clearly at the most fundamental level and then to
state one's clear thoughts in the briefest possible way. This
saves endless bother. The result is an Axiom, and it will
be found to be at least as accurate as any generalization
achieved in more conventional ways. Euclid used the
method to ad vantage; so can we. And everyone knows
how successful it was in the hands of Descartes, who
looked within himself and saw very clearly that he was
thinking. The resulting Axiom: "I think; therefore I am"
emerged with disarming ease and spontaneity.
Creativity, Scientific. The art of finding problems that
can be solved (Warburg). In General Systemantic theory:

104
APPENDIX VI 105

the art of recognizing simple systems. Often enough, the

creative act consists of recognizing the simple system
buried in the messy problem, i.e., of restating an existing
problem in such form that it can be solved.
Obviously, systems cannot restate the problems they
were designed to deal with, nor can a system recognize
simple systems. Only people can do that. In fact, despite
appearances to the contrary, systems cannot think at all.
Efficiency. Before one can estimate efficiency, one must
first decide the function of the system. Since most large
systems have multiple functions, many of which are not
apparent on casual inspection, true efficiency is exceed-
ingly difficult to estimate.
Efficiency Expert. Someone who thinks he knows what
a system is or should be doing and who therefore feels he
is in a position to pass judgment on how well the system
is doing it. At best a nuisance, at worst a menace.
Evaluation. The process by which the System ascertains
that the work it has done is genuinely good. Compare
Genesis 1:31 . Advanced Systems periodically review and
evaluate their own evaluation procedures. This produces
an infinite regression or incestuous process, but no one
pays any attention to that.
Expert. A person who knows all the facts except those
necessary to ensure the successful functioning of the sys-
tem.
Function. In large systems, an intangible attribute not
susceptible to easy definition. Often equivalent to what
you think the system is doing, or whether you think it is
doing it.
Garbage. A product of a system, for which no immedi-
ate use is apparent. The point to remember about garbage
is that one system's garbage is another system's precious
raw material. Clearly, garbage, like beauty, is in the eye
of the beholder, and the amount of garbage in the world
is a function of the viewer's imagination and ingenuity.
Goal. What you want the system to do. The important
106 APPENDIX VI

thing to remember is that the designed-in function of the

system is probably something very different.
Objective. A lesser goal, greater than a Sub-objective but
hot sufficiently grand to be an End-in-itself. A logical
fraction of a Total Goal. Example: If the Goal is to resolve
the structure of DNA, an Objective might be to resolve the
left end of the molecule. A separate team of workers
would logically be assigned to that Objective.
Problem. When spelled with a capital letter, the Prob-
lem is a statement of how the System conceptualizes the
real-world problem. Real-world problems cannot be
solved by Systems, because the function of the System is
limited to an already existing conceptualization and real-
world problems are resolved by radical innovation, not by
new combinations of old ideas. Compare the "ether" prob-
lem that plagued nineteenth-century physics or the
"phlogiston" problem that bedevilled eighteenth-century
chemistry.
System. ''A set of parts coordinated to accomplish a set
of goals." An eminent Systems-student,* after offering this
as a definition that all will agree upon, then devotes an
entire chapter to the question, "What is a system?"
Clearly, a dictionary definition is not enough. His own
definition of a "systems approach" to a problem is ''the
whole set of subsystems and their plans and measures of
performance."
May we conclude that a System is a set of subsystems
coordinated in some way for the achievement of some
purpose? If so, what is a subsystem? Are Systems and
Subsystems infinitely divisible both upward and down-
ward?
We leave this deep metaphysical question for the reader
to ponder at his leisure.
Systems-Theory. There are some who assert that Gen-
eral Systemantics is a spoof of a serious scientific subject

*Churchman, op. cit., p. 29.

APPENDIX VI 107

called General System Theory. * Devotees of General Sys-

tem Theory attribute the founding of their science to Pro-
fessor Ludwig von Bertalanffy, ** who noted, in the early
decades of this century, that scientists had overlooked the
establishment of a Science of Anything and Everything
and who, with Teutonic thoroughness, made up the over-
sight.***

*While denying, on principle, that such is the case, we admit to

certain parallelisms in development of the two fields.
**The name is genuine.
***The twentieth century has seen a good deal of this kind of
intellectual tidying-up. In biology, Professor Hans Selye under-
took to elucidate the pathology of the disease called Life. In
Philosophy, Count Korzybski founded the Science of Meanings.
Modern Physics seems to be devoted to the investigation of Less
and Less; and in Mathematics, vigorous attacks are being made
upon the Knowledge of Absolutely Nothing.
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