Davao ICT Industry 2017

Univ. of Min. Intl. Mult. Res. Jour. vol. 1, no. 1, pp.
14-39
Received: July 20, 2015; Accepted: December 10, 2015; Released: January 15, 2016
www.uminjournals.org
Characterizing information and communications technology industry in

Davao region
1
Ramcis Vilchez, 2Adrian Tamayo, 2Dennis Gajo, 2Manuel Matunog
1College of Computing Education, University of Mindanao, Davao City,
Philippines
2
Research and Publication Center, University of Mindanao, Davao City,
Philippines
2
College of Computing Education, University of Mindanao, Davao City,
Philippines
2
ICT Davao Inc, Davao City, Philippines
Email: ramcis_vilchez@umindanao.edu.ph
ABSTRACT
The study aimed to characterize the Information and Communications

Technology industry utilizing online Google forms for ICT inventory and
characterization to 37 respondents working in different ICT firms around Davao
Region. The distribution of the firms cut across categories of enterprises, from
small to large firms. Findings revealed that most of the ICT firms are new
entrants of which a greater number are micro-enterprises that need government
support in form of capital. In addition, the industry is predominantly populated
by academic institutions that offer trainings and seminars to supplement skills
and competencies needed by ICT industry. Furthermore, there is a shortage
supply of ICT workers is evident and the number of ITE graduates joining the
labor pool is not enough with the demand for ICT workers which will push the
wages up as a result of shrinking number of workers or piracy of highly-skilled
workers among ICT firms. The industry may need to strongly link with the
academic institutions to imbibe corporate culture on top of the required skills of
graduates. Hence a strong partnership between ICT industry and academe is
indeed necessary.
Keywords: Davao Region, ICT, Profile.
INTRODUCTION
Collecting information on the industry can help improve strategy analysis and
plan of actions. The information can be made into a map for a quick reference of
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Univ. of Min. Intl. Mult. Res. Jour. vol. 1, no. 1, pp. 14-39
available data bank and number of experts in the industry (Woo, et al. 2004),
solve problems (Tserng & Lin, 2005) and communicate important and
actionable information in the context of the organization (Wexler, 2001). Basic
information about the industry would enable small and medium enterprises to
navigate and compete (Hari, et al. 2005) through effective management
(Davenport & Volpel, 2001). Educators may also utilize information derive from
a knowledge map to improve abilities of the learners (Weigmann, et al., 1992).
Thus a knowledge map is useful to the industry and educational institutions.
In Davao City, ICT act as one of the primary aide player for government
institutions to deliver services to the community through an effective on-line
transaction to hasten processing of business permits for example and encourage
private sectors to invest in the city and create jobs for residents thus at least
reducing unemployment and poverty in Davao. Currently, 50 ICT players are
established in Davao City directly involved in BPO voice contact centers, non-
voice process outsourcing, animation, graphics, and content development and
engineering service and design. At present, Davao city is encouraging ICT
investments and other related activities through building infrastructure, creating
conducive environment for ICT growth, job generation, and socio-economic
gains and sustainability. However, the profile of ICT players in the city is
virtually unknown. Hence, this study was conducted to characterize the
Information and Computer Technology (ICT) industry in Davao Region.
MATERIALS AND METHODS
An online survey form was used utilizing google forms for ICT inventory and
characterization available at https://drive.google.com/a/umindanao.edu.ph/
preview template? id=0AvA7V mcMxMy4dC1pZ0pRQ196cERqNzlkUnJ
HNnFoVlE & mode=public&urp= https://docs.google.com/
previewtemplate?id%3 D0AvA7Vm&pli=1&ddrp=1# targeting the Business
Process Outsourcing firms (BPO), government-based ICT, private firm-based
ICT and the Information Technology Education schools. The online survey was
conducted between the months of February and March 2015. Quantitative
analyses were used to describe associations between variables.
15
RESULTS AND DISCUSSION
Based on the respondents position in their organization revealed 25% are

employees and freelance professionals or part-time ICT professionals helping
the firm. The freelance are those who do seasonal jobs with the company by
they are not formally connected to the firm, though they still do high-valued
activities. While 22% occupy top level management either as president, CEO,
COO or as owner of the firm; and a little lower are those respondents coming
from the lower level management being supervisors in the organization (19%).
Of equal number are respondents who are consultants, middle managers and
upper level management at 3%. Given the variety of respondents’ perspectives,
their perspectives will provide interesting analysis on the situation of the ICT
Davao.
In terms of years of operation, firms operating within 0-3 years constitute 35%,
while second are those firms who have operated for 10 years (32%), 19% have
just entered maturity years or 11 years or more. Surprisingly, survey revealed
that there are 3% of firms operated for 48 years. Mostly these firms are
cooperative-based ICT. Perhaps, the growth of the cooperative has something to
do with the strong and highly functional ICT system put in place for the
organization. A greater number of are members of the Council of Deans (16%)
followed by DabaweGNU (14%). The ICT workers are also members of
Philippine Society of IT Educators (8%), Transcription Alliance of Davao (5%),
Davao Gamers Society (5%) and Davao Bloggers Society (5%).
The ICT firms participated in the survey are mostly operating with an initial
capital of less than a million (50%) while big investment firms ranging from 1
million to a hundred million are only a handful in Davao Region comprising
between 6-11%. This is an indication that the industry for ICT in Davao Region
remains to be a playing field for entrepreneurial engagements where small-scale
players can join without fear of being compromised by huge investment firms.
On the other hand, this is also something to look into as there are a fewer
number of large investment firms pouring in their capital in the Region. It is a
good area to look into the perceptions of the huge-investing firms in the many
areas of engagements such as labor force, laws and market.
16
Received: July 20,, 2015; Accepted: December 10, 2015; Released: January 15, 2016
Fig.1 Distribution
tion of firms by investment value
Most of the respondents are into business process outsourcing (BPO) segment
doing information technology jobs (32%); software and applications (11%); or a
handful of jobs supporting telecommunications, software applicatio
applications, computer
hardware and information technology (5%); as well as those in the academe
(5%). All others are spread in the segments of information service, broadcast
media, digital media for marketing, and in weather bureau all at 3%.
The number of employees es of the participating firms range between a lone

employees to a thousand. Some firm have one employee the owner is also the
sole employee and others have 3000 employees. Part
Part-time workers could reach
as high as 100. Taking the average, the participating firms are employing 251
workers, and taking the maximum to a thousand more. This is a significant
number of productive workers earning income at relatively better amount
ranging between P8000 to P20000 on the average. Income from employment in
the industry may reach Php3million a month which is readily spent in the
domestic economy. This is a significant impact. Under a growth analysis
perspective, job impacts mean new jobs go to new residents’ thus encouraging
population growth, eventually increasing cons
consumer spending on local products
(Hughes, 2003) which is a very interesting impact.
Table 1. Number of workers by part

part-time and full-time
Type Min Max Mean stdev
Full- time 1 3000 243 684
Part-time 0 100 8 22
17
The firms’ number of workers can help in describing enterprise category. It is of

good note that the Philippine government recognizes micro, small, medium
enterprises (MSMEs) through RA 10644 of 2014 which lay incentives schemes
for MSMEs that include start-up funds, technology transfer, management and
marketing. This is an opportunity for the surviving ICT firms in the Region as a
greater number of those surveyed are micro enterprises (18 firms) that employ
between 1 to 9 workers; 8 are small enterprises with employees ranging between
10 to 99; and 6 are large enterprises with more than 200 workers. The typology
of the industry poses potential of improving the local economy’s growth through
employment creation and innovation (Aldaba, 2012).
Table 2. Distribution of category of firms by number of full-time workers

Categoryi f number of workers
1.) Micro enterprise 18 1 to 9 workers

2.) Small enterprise 8 10 to 99 workers
3.) Medium 0 100 to 199 workers
4.) Large 6 200 and above workers
The firms generally offer software (57%), while a quarter are composite of
software and hardware products (30%), while a small number (14%) did not
indicate their products. Perhaps the respondents do not certainly know the
products that their firms offer as some of the respondents were regular employee
in the rank and file positions. Even still, the findings provide a good picture of
the current situation of the ICT industry; a big number of the firms are into
software development. Click and Duening (2004) forecasted that in 15 years, 3.3
million jobs will move to countries like Philippines, China, Russia and India
from the Unites States and that the Philippines competitive advantage is on
administrative. Better if the industry can intensify its perceived specialization in
the eyes of the locators and improve its offering and services as well.
Moreover, the services offered by the firms are mostly into chat and email
support (14%), research data (8%), and medical transcription and back office
support (8%). Search engine optimization, graphics, and multimedia; search
engine optimization, digital media, PR and marketing; search engine
optimization, software development and graphics shared 5% a piece. All other
services are spread at 3% including software development, technical support,
and software development on graphics, web development, telephony, voice-
18
inbound & outbound, system administration and many others. ICT industry in
Davao Region is taking a good lead in the offering its services. Ro
Rodolfo (2005)
believed that Davao Region has taken a good share of the pie of the BPO
development.
Fig. 2 Services offered by the ICT firms in the Region
A number of highly specialized ICT workers who possess particular knowledge

on applications and language
nguage are also noted. Survey revealed that there are 76
experts: 31 C# programmers, 31 Visual Basic experts, 24 ASP, 23 Java
programmers, 14 specialists on C/C++, 13 have knowledge on Visual C++, one
was identified to have knowledge on Delphi; while avail
available expert on Python,
PERL and Ruby on rails.
19
Table 3. Number of programmers per type of language (n=37)

language f %
1.) Java 23 62
2.) C/C++ 14 38
3.) Visual Basic 31 84
4.) Visual C++ 13 35
5.) C# 31 84
6.) PHP 76 205
7.) Python 0 0
8.) Delphi 1 3
9.) PERL 0 0
10.) Ruby on rails 0 0
11.) ASP 24 65
The number of personnel involved in the stages of software development was

found to be huge in systems analysis (111%), and then followed by those in
systems design (36%), project management (78%), technical writing (57%) but
none for software testers. Software testing is considered to be literally hard
because of the rigid requirement of becoming one such as having an abundant
toolkit of fundamental testing techniques, understanding of how the product will
be used in the operating environment, ability to identify subtle bugs and ability
to flush out the bugs (Whittaker, 2000). The latter skill set is an important ability
that Myers, Sandler & Badgett (2011) alludes to as the dark art of software
testing. Identification of software testers among the ICT firms is directly
suggestive of the advance quality of the products offered by such firm.
Table 4 Number of personnel on software development per type phase (n=37)

Type f %
1.) Software testers 0 0
2.) Project management 29 78
3.) Systems analysis 41 111
4.) Systems design 36 97
5.) Technical writing 21 57
20
In addition, a quarter of the respondent-firms have programmers that specialize

on android application development (32%) while a small number are into iOS
application (8%) and on Windows Phone application development (11%). There
seemed to be a strong demand for specialized application for game development.
Table 5 Distribution of programmers per type of game development app

(n=37)
Game development app f %
1.) Android application development 12 32
2.) iOS application development 3 8
3.) Windows Phone application development 4 11
Moreover, the technical support engagement of the employees is mostly in

systems administration (65%), hardware support (62%), systems administration
(62%) and database design (51%) and less engagement for network
administration (46%).
Table 6 Distribution of employees per type of technical support needs

Technical support f %
1.) Network administration 17 46
2.) Hardware support 23 62
3.) Systems administration 23 62
4.) Database administration 24 65
5.) Data administration 18 49
6.) Database design 19 51
The ICT firms commonly use MySQL (14%) and in combination with MS SQL
server (11%) for the database management system. A marginal number employ
MS Access in addition to MS SQL (3%), IDB-DB2 in combination with mySQL
and MS SQL server (3%), Mongo (3%) and Oracle (3%).
21
Table 7 Distribution of firm-respondents by DBMS used

DBMS f %
1.) MS SQL Server 2 5
2.) MS SQL Server, MS Access 1 3
3.) MySQL 5 14
4.) MySQL, MS SQL Server 4 11
5.) MySQL, MS SQL Server, IBM - DB2 1 3
6.) MySQL, MS SQL Server, MS Access 2 5
6.) MySQL, MS SQL Server, MS Access, IBM -
1 3
DB2, Mongo
7.) Oracle 1 3
Employees engaged in multimedia and graphics abound skills in Adobe

Photoshop (103%), Adobe illustrator (41%), CorelDraw (38%), Adobe Premiere
(30%). There is an observed demand for Poser (3%), all the more for Maya 3D
there could scarcely be a specialist being identified
Table 8 Distribution of firm-respondents by number of employees

in graphics/multimedia (n=37)
Graphics/multimedia f %
1.) Adobe Photoshop 38 103
2.) CorelDraw 14 38
3.) Poser 1 3
4.) Maya 3D 0 0
5.) Adobe Premiere 11 30
6.) Adobe Illustrator 15 41
The firms that participated in the survey were also characterized according to
their area of operation. It was found that almost half (43%) of the firms are
serving the Philippine market, followed by those firms that serve Philippine and
US markets (8%). There are also firms that serve multiple markets like
Philippines, USA, Australia and New Zealand (5%) while another firm serve a
single market, the USA (5%). All other firms serve many markets like
22
Philippines, South Korea, India, rest of Asia, USA, Austra

Australia and New Zealand
(3%) or serving a single market in UK (3%).
Fig. 3 Area of operation of the ICT firms
The head office of the participating firms are mostly homegrown, 57% are
located in Davao Region, while a number have main offices in USA (23%),
others in the Philippines outside the region (11%). There are also firms with
main offices located in UK (6%) and in Latin Americas (3%).
23
Fig. 4 Location of head office of the ICT firm
Supply and demand for ICT human resource

With their current number of personnel, the ICT firms express need to expand
their labor force. Of the 37 firms, 10 manifested the need to hire additional
workers in the next 9 months; 6 firms consider the next 3 months to be a high
time to hire new workers;s; 3 firms eyeing for the next 6 months; 1 firm plans to
expand personnel within a year; while, 2 firms are continuously recruiting
workers to their organizations. This is a barometer of the dynamic activity of the
industry.
On this, the firms were asked how many workers they will hire the moment they
start pooling in recruits. 3 firms would need 100 to 150 new employees within a
year’s time; 21 firms would need no more than 10 new workers; 1 firm would
need 11 to 20 additional labors; and another firm would need 21 to 31 new
workers. Thus, the firms would need an estimated 711 new workers within a
year, expected to surge within 9 months.
24
Fig. 5 Estimated numbers of expected new employees to be hired
The students of ITE range from a handful to a thousand students, on the average,
close to a thousand students are enrolled in the higher learning institutions.
There were 4 HLIs (higher learning institutions) which participated in the
survey. These institutions have been producing an av
average of 158 graduates in a
year on the average, combining the four institutions supply of ITE workers,
there is an expected 632 new graduates joining the ICT industry annually.
Table 9. Number of ITE enrolled & ITE graduates every year

Number Min Max Average
ITE students (1st to 4th) 3 1710 928
Estimated ITE graduates every
30 300 158
year
Given demand for new workers at an estimated average of 700 and supply of
ITE workers at 632 on the average, there is an expected shortage of human
resource for the industry. This will have good and adverse impacts on both
demand and supply sides. Firms that at can offer better compensation can set a
premium of wage to attract skilled workers, either new or seasoned, to their
organizations. This will adversely affect the small and micro firms who barely
struggle in its operation.
25
On the other side, ICT industries will likely still have unemployed skilled
human resources while the prevailing wage could be high. This is the Shapiro-
Stiglitz theory (1984) where workers would choose to shirk job because anytime
the worker gets hired in another firm, then the firm responds by increasing wage
to keep the worker in the job. If paying higher wage would work, then it will not
hold all other firms for offering higher wages, thus reducing the incentive of
staying in a particular firm. In general, wages may spike up while productivity
will remain the same.
Thus, to reduce the potential of shirking of workers, ICT firms may introduce
corporate values in the learning institutions to imbibe among students the
organizational values evident in their workplace. Meglino, Ravlin and Adkins
(1989) found that strong corporate culture is a function of congruence of the
workers values and of that with their supervisors. If firms share their culture
among the students, when they join the industry, their sense of belongingness
increases thereby contributing to the improved operation and revenue generation
of the organization. This is loyalty-based model (Reichheld, Markey & Hopton,
2000).
Trends in ICT Industry

The respondents were asked of their observed trends in the ICT industry in the
Davao Region. To them, ICT trend seemed to be just fair and moderate
(mean=6.1). No dramatic occurrences were observed. Academe seemed to be
eager in the ICT-related development initiatives (mean=6.9) such as giving
seminars and trainings to supplement human resource inadequacy of some skills
(mean=6.6). It is considered as a twin growth, the ICT grows as a result of
improved workers’ productivity, and other industry grows including the
academe (mean=6.6). In this instance, the industry is assured that ITE graduates
are equipped with the needed competencies expected in the ICT industry.
The stable condition in the ICT industry may also be attributed to the less
observed pirating of well-trained workers (mean=5.5) by competing firms. In
addition, the perceived slack of the industry may also be attributed to the lack of
capital needed to scale up operations. The industry needs to improve its
partnership with the government agencies. There is an observed need of putting
on networks and climate of partnership with the government. The ICT firms
may enjoy the benefit of RA 10644 of 2014 where micro, small, and medium
enterprises may avail of a funding support.
26
Table 10 Trends in the ICT industry

Indicators Mean Desc.
1.) Government support for ICT development 5.8 FE
initiatives (infrastructure, services & policies).
2.) Cooperation and unity among industry FE
6.1
members for any ICT development initiatives
3.) Government plans for sustainability of ICT in FE
6.1
Davao City
4.) Participation of academe in ICT-development FE
6.9
initiatives
5.) Curriculum & instruction of academic FE
6.2
institutions address needs of industry
6.) Graduates of ICT and other related courses FE
6.3
have competencies required by the industry
7.) Trainings and seminars for individuals who FE
6.6
lack skills required by the ICT industry
8.) Adequate number of skilled and competent FE
6.1
manpower for any job placement
9.) Adequate supply of skilled manpower in ICT FE
5.9
industry
10.) Industry players do not pirate well-trained FE
5.5
manpower from other firms
11.) The academe meets required number of FE
5.9
human resources for ICT industry.
12.) Globalization in the ICT industry poses a FE
5.8
threat to local innovativeness.
13.) Growth of ICT industry complements with FE
6.6
growth in other industries.
14.) Government provides incentives to local small FE
5.5
and medium players of the industry
15.) Trainings and seminars afforded to ICT FE
5.9
professionals for advancement
Mean 6.1 FE
27
Legend: Mean descriptions: 8.21 – 10.0 Very strongly evident (VSE); 6.41 –
8.20 Strongly evident; 4.61 – 6.40 Fairly evident; 2.9 – 4.60 Less evident; 1.0 –
2.80 Not evident (NE).
Efforts and initiatives of ICT industry

Current efforts and initiatives mostly comprise reinforcement of skills,
simplification of permit application to make Davao Region a destination of ICT
investment. In particular, efforts and initiatives to fortify the industry were
observed in providing trainings and seminars (mean=7.1). The training courses
are aimed to be updated and cope with the changing global demands of products
and services. Moreover, the ICT Davao had been gaining impression in
promoting the region as prime destination for ICT investment (mean=7.0) and in
the simplification of registration of ICT-oriented business (mean=7.0). The free
exchange of views and ideas through conferences improves the relationship of
the academe, industry and the government (mean=6.9) with the common aim of
ensuring adequate supply of highly-skilled and competent ICT professionals
(mean=6.9).
On the hind side, there is the need to closely work with the government agencies
to provide safety nets for the ICT firms against volatility of the exchange rates
(mean=5.9). Stronger peso would mean income loss among the firms; weaker
peso would mean better income for the firms. Therefore, a good balance must be
observed by the government in issuing monetary policies. Perhaps, a dynamic
communication line is a good start. In addition, the ICT Davao may improve its
engagement with various agencies to secure endowment or capital venture funds
for the firms (mean=6.1). Likewise, the industry may establish a strong
partnership with academic institutions that produce graduates for ICT in the
form of endowment funds (mean=6.1).
Table 11. Efforts exerted by ICT Davao to address common and related
concerns.
Indicators Mean Description
1.) Promulgation of laws to ensure 6.3
sustainability of ICT industry Moderate efforts
2.) Regulatory framework and strategic 6.7
plan for ICT Davao Strong efforts
3.) Financial endowment to enhance ICT
6.1
industry Moderate efforts
28
4.) Promotion of Davao Region as prime

7.0
location for ICT investment Strong efforts
5.) Supply of highly-skilled and
6.9
competent ICT professionals Strong efforts
6.) Mismatch of skills of graduates and 6.4
needs of ICT industry Moderate efforts
7.) Creation of conferences where
academe, industry and government 6.9
exchange views, ideas and plans Strong efforts
8.) Short trainings and seminars to cope
7.1
with changing international requirements Strong efforts
9.) Regulatory policies for importation of
6.4
software Moderate efforts
10.) Simplification of registration of 7.0
ICT-oriented business Strong efforts
11.) Ethical guidelines for ICT
6.5
professionals Strong efforts
Regulation of competency standards 6.4
among computer and IT-related courses Moderate efforts
12.) Provision of physical facilities for 6.6
the ICT professionals Strong efforts
13.) Flexibility of ICT curriculum to 6.5
integrate needs of industry Strong efforts
14.) Endowment funds from industry to
schools that produce graduates for ICT 6.1
industry Moderate efforts
15.) Demand for ICT professionals
facilitated through immediate
6.2 Moderate efforts
employment of graduates committed by a
school
16.) Competitiveness of local products in
6.6 Strong efforts
the international markets
17.) Enhancement of ICT technicians and
professionals to cope with evolving 6.6 Strong efforts
market
18.) Safety net against volatility of
exchange rates
29
19.) Support of market expansion 6.6 Strong efforts

20.) Government outsourcing of services
to ICT industry for efficiency
21.) ICT industry roadmap promulgated
by government, private organizations and 6.8 Strong efforts
academe
Mean 6.5 Strong efforts
Mean description: 8.21 - 10.0 Very strong efforts; 6.41 - 8.20 Strong
efforts; 4.61 - 6.40 Moderate efforts; 2.90 - 4.60 Weak efforts; 1.0 -
2.80 Negligible
Future trends in ICT Davao

Although ridden with sluggish current trend, the ICT industry is expected to
become a strong driver of growth as Davao Region will soon be a prime
destination of ICT investments (mean=7.9) for big business process outsourcing
companies (mean=7.8). With the anticipated flooding in investments in the ICT,
the industry will become one of the biggest employer of the human resource in
the region (mean=7.6), will become a big contributor to the income of the region
(mean=7.5). This means job creation, and more people finding work which will
result to increase in the demand for local products. Ultimately, the local
economy expands as a result of the investments poured in the ICT industry
(mean=7.3) brought by transfer to Davao the operations of international and
national locators (mean=7.2).
A good case to look also is the role of the academe in the coming future. The
survey reveals that industry-based curricula and instructions implemented in the
academe (mean=6.6) will be the least among the expected things to happen in
the coming years. Perhaps, the industry is confident of the current initiatives of
the academic institutions to connect theories with practice, values formation to
corporate culture.
30
Table 12. Future trends of the ICT industry

Indicators Mean Description
Strong
7.3
1.) Government relies strongly on ICT industry likelihood
2.) ICT industry as one of the biggest employer of Strong
7.6
Davao Region likelihood
3.) International and national locators transfer to Strong
7.2
Davao its operations likelihood
4.) Academic institutions produce enough adequate Strong
number of skilled and communication proficient 6.7
likelihood
graduates
5.) Industry-based curricula and instructions of Strong
6.5
academe likelihood
6.) Davao Region known for game and software Strong
6.6
products internationally likelihood
7.) The ICT industry will be a big contributor to the Strong
7.5
income of Davao Region likelihood
8.) Global reputation of local professionals and Strong
6.9
technicians likelihood
9.) Expansion of local economy due to investments Strong
7.3
in ICT likelihood
Strong
7.8
10.) Davao Region as home to big BPOs likelihood
11.) Davao Region as prime destination for ICT Strong
7.9
investments likelihood
Strong
Mean 7.2 likelihood
Mean description: 8.21 - 10.0 Very strong likelihood; 6.41 - 8.20
Strong likelihood; 4.61 - 6.40 Moderate likelihood; 2.90 - 4.60 Weak
likelihood; 1.0 - 2.80 Very weak likelihood
Cross-tabulation analysis by size of the firm
The sustainability of the firm depends on its investment. On this, a cross-
tabulation analysis was conducted to extract the trends and observed initiatives
of the ICT Davao in the perspectives of the firms. It was observed that firms
with very huge investments are observing strong movement in the ICT industry
while firms with relatively large investments, between Php4M to Php15M are
31
the least to observe activities in the ICT industry. They are followed by the
micro firms with investment less than Php1M. This is a promising finding; the
large investors are here to stay longer because of their positive observation of
the dynamics in the industry.
Table 13. Level of current ICT trend characterized by investment

value
Investment Mean Description
1.) Less than 1M 5.9 Fair trend movement
2.) 1M to 3M 6.3 Fair trend movement
3.) 4M to 15M 5.5 Fair trend movement
4.) 16M to 100M 7.5 Strong trend movement
5.) Not known 6.3 Fair trend movement
The results however vary on the efforts of ICT-Davao to address concerns and
issues of the industry. The most impressed are the firms with investment ranging
between Php1M to Php3M followed by the large firms (Php16M to Php100M).
The least convinced, however, are the smaller ones with investment less than
Php1M. Perhaps this concerns with the endowment funds for the firms which is
found to be the least among the many efforts of the ICT Davao, yet the most
important among the smaller firms.
Table 14. Level of observed efforts by ICT-Davao to address

concerns
Mean Description
Investment
1.) Less than 1M 6.1 Moderate efforts
2.) 1M to 3M 7.7 Strong efforts
5.) Not known 7.0 Strong efforts
Finally, firms were asked of their forecast of the future of the ICT Davao. The
firms with investment between Php1M to Php3M are the most confident of the
good future of the ICT in Davao Region, followed by the small and large
32
enterprises. The general expected trend of the ICT is to grow and swell with
investments due to international locators transferring operations in the region
and these firms expect to benefit directly from these trend.
Table 15. Future trends in ICT industry

Investment Mean Description
1.) Less than 1M 6.9 Strong future trend movement
2.) 1M to 3M 8.3 Very strong future trend movement
3.) 4M to 15M 7.5 Strong l future trend movement
4.) 16M to 100M 7.5 Strong future trend movement
5.) Not known 7.1 Strong future trend movement
ICT trend and efforts by type of area of operation

Moreover, a characterization was conducted on trend and efforts of ICT industry
in the perspectives of the members of the industry themselves putting into
consideration their area of operation. It was observe that the most confident and
impressed with the current trend in ICT are those that serve the markets of
Australia and New Zealand, followed by firms that operate in the Philippines
and India industries. The least confident and less impressed with the current ICT
trend in Davao Region are those that serve the US market followed by those that
serve the markets of Philippines, India, USA and South America. It seemed like
the current ICT trend does not fit with the market of the United States. On the
other hand, firms that are serving the markets of Philippines and India seemed to
enjoy the local initiatives of the industry.
Table 16. Observed ICT trend by firms characterized by area of operation
Area of operation Mean Description

1.) Australia / New Zealand 5.0 Fair ICT trend
2.) Australia / New Zealand 10.0 Very strong ICT trend
3.) Philippines 6.3 Fair ICT trend
4.) Philippines, India 8.0 Strong ICT trend
5.) Philippines, India, Rest of Asia, USA,
6.0 Fair ICT trend
Rest of Europe, South America
6.) Philippines, India, USA, South
4.0 Low ICT trend
America
33
7.) Philippines, Japan, South Korea, UK 8.0 Strong ICT trend

8.) Philippines, South America 7.0 Strong ICT trend
9.) Philippines, South Korea, India, Rest
of Asia, USA, Australia / New Zealand,
5.0 Moderate ICT trend
UK, Rest of Europe, South America,
Others
10.) Philippines, USA 5.3 Moderate ICT trend
11.) Philippines, USA, Australia / New
6.0 Moderate ICT trend
Zealand
12.) Philippines, USA, UK 5.0 Moderate ICT trend
13.) UK 6.0 Moderate ICT trend
14.) UK, Rest of Europe 6.0 Moderate ICT trend
15.) USA 3.5 Low ICT trend
16.) USA, Australia / New Zealand, UK,
7.0 Strong ICT trend
Rest of Europe, Others
Likewise, efforts and initiatives of ICT-Davao were characterized according to

firms’ area of operation. It was found that firms that operate in the market of the
Philippines are the most appreciative, then those firms that serve the market of
Philippines and South America, and UK and Rest of Europe. The less
appreciative are firms that are into the markets of Australia and New Zealand,
UK and USA. Along with firms that serve Philippines and South America, firms
that serve not only UK but also other parts of Europe consider the initiatives
helpful. The promotions and trainings initiated address concerns of these firms.
Yet, these efforts fall short of expectations and bereft of impacts among firms
that serve the southern hemispheres of Australia and New Zealand as well as the
big market of the United States. There seemed to be dissociations with the BPO
industry in the United States and the movement of the BPO industry in the
Philippines.
34
Table 17 Observed efforts of ICT-Davao of firms characterized by area of

operation
1.) Australia / New Zealand 6.0 Moderate efforts
2.) Australia / New Zealand, Others 5.0 Moderate efforts
Very strong
10.0
3.) Philippines efforts
4.) Philippines, India 6.5 Strong efforts
5.) Philippines, India, Rest of Asia, USA, 7.0 Strong efforts
Rest of 6.) Europe, South America
6.) Philippines, India, USA, South America 7.0 Strong efforts
7.) Philippines, Japan, South Korea, UK 7.0 Strong efforts
8.) Philippines, South America 8.0 Strong efforts
9.) Philippines, South Korea, India, Rest of
Asia, USA, Australia / New Zealand, UK, 7.0 Strong efforts
Rest of Europe, South America, Others
10.) Philippines, USA 6.0 Moderate efforts
Zealand
12.) Philippines, USA, UK 6.0 Moderate efforts
13.) UK 5.0 Moderate efforts
14.) UK, Rest of Europe 8.0 Strong efforts
15.) USA 5.0 Moderate efforts
16.) USA, Australia / New Zealand, UK,
8.0 Strong efforts
Rest of Europe, Others
Finally, firms that are serving the Australia and New Zealand markets do not
make unified expression of the future of the ICT in Davao Region in context of
their operation, yet firms that serve all other markets on top of the Australia and
New Zealand markets are seeing very good future of the ICT. In addition, firms
that serve Philippines, India, Japan, South Korea, UK and rest of Europe are
confident of the good future to come to the ICT industry of Davao Region.
35
Table 18 Perceived future trend of ICT by firms characterized by area of

operation
1.) Australia / New Zealand 5.0 Moderate future trend
Very strong future
10.0
2.) Australia / New Zealand, trends
3.) Philippines
7.3 Strong future trends
4.) Philippines, India Very strong future
9.0
trends
5.) Philippines, India, Rest of Asia, USA,
Rest of Europe, South America 8.0 Strong future trend
6.) Philippines, India, USA, South America 7.0 Strong future trend
Very strong future
9.0
7.) Philippines, Japan, South Korea, UK trend
8.) Philippines, South America 8.0 Strong future trends
9.) Philippines, South Korea, India, Rest of
Asia, USA, Australia / New Zealand, UK, 6.0 Moderate future trend
Rest of Europe, South America, Others
10.) Philippines, USA 6.0 Moderate future trend
7.0 Strong future trends
Zealand
12.) Philippines, USA, UK 6.0 Moderate future trend
13.) UK 7.0 Strong future trends
14.) UK, Rest of Europe 6.0 Moderate future trend
15.) USA 6.0 Moderate future trend
16.) USA, Australia / New Zealand, UK, Very strong future
9.0
Rest of Europe, Others trends
36
CONCLUSIONS
ICT industry in the Davao Region can be generally described as growing from
its infancy and it is expected to grow in the coming years. Its players are
composed of new entrants but not necessarily young firms. The industry, in its
current state, is led mostly by the people in the academe which set the source for
supplementing the required skills and competencies of the workers in the
industry. Expected number of workers needed by the firms within next year is
more than the number of graduates produced by the institutions every year
indicating shortage of labor that will distort wage and resource-pool of the firms.
This situation can be arrested in its onset by facilitating a strong partnership
between the firms and the academic institutions. It is also good to pay attention
on the global trend that affects local development. For instance, the markets of
the United States, Australia, and New Zealand seemed not to coincide with the
local initiatives and dynamics of the international markets. There are also
instances when UK market did not fit well with the local conditions. Though,
Philippine, India, other Asian markets, and South Americas markets enjoy
benefit of the local programs and projects. It is recommended that the
perceptions of the ICT investing firms in the areas of engagements such as labor
force, laws, and other market ventures would be studied.
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39

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Univ. of Min. Intl. Mult. Res. Jour. vol. 1, no. 1, pp.

Characterizing information and communications technology industry in

The study aimed to characterize the Information and Communications

Keywords: Davao Region, ICT, Profile.

MATERIALS AND METHODS

RESULTS AND DISCUSSION

Based on the respondents position in their organization revealed 25% are

The number of employees es of the participating firms range between a lone

Table 1. Number of workers by part

The firms’ number of workers can help in describing enterprise category. It is of

Table 2. Distribution of category of firms by number of full-time workers

1.) Micro enterprise 18 1 to 9 workers

Fig. 2 Services offered by the ICT firms in the Region

A number of highly specialized ICT workers who possess particular knowledge

Table 3. Number of programmers per type of language (n=37)

The number of personnel involved in the stages of software development was

Table 4 Number of personnel on software development per type phase (n=37)

In addition, a quarter of the respondent-firms have programmers that specialize

Table 5 Distribution of programmers per type of game development app

Moreover, the technical support engagement of the employees is mostly in

Table 6 Distribution of employees per type of technical support needs

Table 7 Distribution of firm-respondents by DBMS used

Employees engaged in multimedia and graphics abound skills in Adobe

Table 8 Distribution of firm-respondents by number of employees

Philippines, South Korea, India, rest of Asia, USA, Austra

Fig. 3 Area of operation of the ICT firms

Fig. 4 Location of head office of the ICT firm

Supply and demand for ICT human resource

Fig. 5 Estimated numbers of expected new employees to be hired

Table 9. Number of ITE enrolled & ITE graduates every year

Trends in ICT Industry

Table 10 Trends in the ICT industry

Efforts and initiatives of ICT industry

4.) Promotion of Davao Region as prime

19.) Support of market expansion 6.6 Strong efforts

Future trends in ICT Davao

Table 12. Future trends of the ICT industry

Table 13. Level of current ICT trend characterized by investment

Table 14. Level of observed efforts by ICT-Davao to address

2.) 1M to 3M 7.7 Strong efforts

3.) 4M to 15M 7.0 Strong efforts

4.) 16M to 100M 7.5 Strong efforts

5.) Not known 7.0 Strong efforts

Table 15. Future trends in ICT industry

ICT trend and efforts by type of area of operation

Table 16. Observed ICT trend by firms characterized by area of operation

Area of operation Mean Description

7.) Philippines, Japan, South Korea, UK 8.0 Strong ICT trend

Likewise, efforts and initiatives of ICT-Davao were characterized according to

Table 17 Observed efforts of ICT-Davao of firms characterized by area of

Table 18 Perceived future trend of ICT by firms characterized by area of

Attwell, G. (2007). Personal learning environments: The future of eLearning?

Ayars, V. D. (2011). A comparison of perceptions of online and face-to-face

Butson, R., & Thomson, C. (2014). Challenges of effective collaboration in a

Curada, J. S. (2012). Modeling Learning Interactions in Technology-Rich

___________ .(2007). Development of the Reaction to eLearning Environment

Jury, T. W. (2007). Electronic performance support for e-learning analysis and

Kang, M., & Im, T. (2013). Factors of learner-instructor interaction which