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    IT Scenario - SYSTEMS INTEGRATION

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    sahil kumar
    The document discusses a scenario where a student management system and learning management system are integrated but grades are not transferring between the systems as expected. It provides background details on the systems and issue reported. The task is to investigate the issue, discuss its impact, and make recommendations for short and long term solutions in a business report.

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    IT Scenario - SYSTEMS INTEGRATION

    Uploaded by

    sahil kumar
    541 views2 pages
    The document discusses a scenario where a student management system and learning management system are integrated but grades are not transferring between the systems as expected. It provides background details on the systems and issue reported. The task is to investigate the issue, discuss its impact, and make recommendations for short and long term solutions in a business report.

    Original Title

    IT_Scenario_-_SYSTEMS_INTEGRATION

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    The document discusses a scenario where a student management system and learning management system are integrated but grades are not transferring between the systems as expected. It provides background details on the systems and issue reported. The task is to investigate the issue, discuss its impact, and make recommendations for short and long term solutions in a business report.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    541 views2 pages

    IT Scenario - SYSTEMS INTEGRATION

    Uploaded by

    sahil kumar
    The document discusses a scenario where a student management system and learning management system are integrated but grades are not transferring between the systems as expected. It provides background details on the systems and issue reported. The task is to investigate the issue, discuss its impact, and make recommendations for short and long term solutions in a business report.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Professional Business Writing

    PWW: WBR IT Scenario – SYSTEMS


    INTEGRATION
    Gradability provides employability training to international and local students.
    There are three core services that Gradability provides including the Professional
    Year Program, Performance Career Program, and ReadyGrad courses.
    Gradability has a number of operational systems used to deliver its core services.
    System integration is mission critical for business teams so that important
    information/data is transferred between systems automatically without the
    manual work. Although the system integration has been implemented and tested
    prior to the releases, issues were reported from time to time. Some issues were a
    result of human errors while some issues are caused by technical ones.

    Background Information:
    RTOManager is a student management CRM system used for managing
    students’ enrolment, academic record management, timesheets and compliance
    reporting.
    Moodle system is a Learning Management System used for students for
    managing their assessments (e.g. online quizzes, in-class assessments, etc.)

    1 | PWW: WBR Scenario 1 © Performance Education 2017


    RTOManager and Moodle systems have been integrated by Gradability. With the
    system integration, RTOManager transfers student enrolment data to Moodle.
    Similarly, Moodle system transfers grades data to RTOManager. The data
    transfer and migration occurs every 24 hours. The method used for the
    integration is via SFTP (Secure File Transfer Protocol) technology.

    Issue Description:
    An Academic Administrator reported an issue with grades that were not
    transferred to RTOManager although the students have already submitted their
    assessments in Moodle and they have been graded by the trainers.
    The administrator expects the assessment outcomes to be transferred within 24
    hours as the students have completed their assessments three days ago.
    According to the initial analysis by the Help Desk Support, there are no error
    alerts to the system administrator. The connection and network are all working as
    expected.

    Key Stakeholders:
    Academic Administrator, Operations Manager, Senior Business Analyst, Help
    Desk Support, Students.

    Challenge:
    Do you think that the issue is caused by a user (e.g. lack of training), technical
    reasons (e.g. data lost), or others (e.g. incorrect business rules configured)?
    Describe the detailed steps that you would take to investigate and resolve the
    issue.

    Task:
    Your manager has met with your team to discuss the issues highlighted in the
    above scenario.
    You were commissioned to write a professional business report to investigate the
    issues raised, their impact on the business and suggest recommendations on
    possible short and long-term solutions.
    - Discuss the issues raised in the scenario within your group
    - Come up with an approach to investigate these in your company
    - Conduct a research on possible solutions
    - Suggest recommendations to your manager

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