TQM

Wesleyan University – Philippines
Cabanatuan City
College of Business and Accountancy
SYLLABUS OF INSTRUCTION
TQM – TOTAL QUALITY MANAGEMENT
2st. Semester, A.Y 2019-2020
================================================================================================================================================
1. COURSE TITLE : TOTAL QUALITY MANAGEMENT UNIT/S: 3

2. COURSE CODE. : TQM NO. OF HOURS: 3/week
3. PRE-REQUISITE : 4TH YEAR
4. COURSE DESCRIPTION : This course includes the introductory aspects of quality, cost of quality, techniques of quality management, principles of TQM, Techniques
of quality improvement and different aspects of six sigma.
5. INSTITUTIONAL OUTCOMES
Upholding and instilling the University’s core values such as competence, compassion and accountability
6. PROGRAM OUTCOMES
To give the students an overview of quality and TQM and explaining the salient contributions of Quality Gurus like Deming, Juran and Crosby. General barriers in
implementing TQM.
7. STUDENT LEARNING OUTCOMES
i. to understand the Total Quality management concept and principles and the various tools available to achieve Total Quality Management
ii. to understand the statistical approach for quality control
iii. to create an awareness about the ISO and QS certification process and its record for the industries
8. COURSE CONTENT
TIME
ALLOT LEARNING OUTCOMES TOPICS/CONTENT ACTIVITIES RESOURCES ASSESS
MENT MENT
1 hour At the end of this learning experience, the students will be able to: 1. Orientation
1. Understand the WU-P Vision and Mission
2. Recognize the scope, purposes/uses, and Importance of the course.
17 hrs. At the end of chapter 1,2,and 3, the student should be able to discuss: I. Introduction to
 History of quality management Quality Discussion Related books Quiz
 Quality in manufacturing II. Foundations of Action Learning LCD Projector Recitation
 Quality in Service Organizations Quality Exercise Examination
 Quality in Business support Functions management Actual
III. Customer Focus Application
1
 Quality and Competitive Advantage
 Quality and Personal Values
 Principles, Practices, and Techniques of Quality management
 Variation and Statistical Thinking
 Quality Management Systems
 Customers Satisfaction and Engagement
 Identifying Customers
 Building a Customer-Focused Organization
 Managing Customer Relationships
 Measuring Customer Satisfaction
18hrs. At the end chapter4,5, and 6 the student should be able to discuss: i. Workforce Focus Discussion Related books Quiz
 Principles of Workforce Engagement and Motivation Action Learning LCD Projector Recita tion
 Designing High-Performance Work Systems ii. Process Focus Exercise Examination
 Assessing Workforce Effectiveness, Satisfaction, and Engagement Actual
 Sustaining High-Performance Work systems iii. Statistical Methods Application
 Process Management in Quality
 Identifying Processes and requirements Process Design management
 Process control
 Process Improvement
 Managing Supply chain Processes
 Basic Probability Concepts
 Probability Distributions
 Statistical Methodology
 Statistical Analysis with Microsopft Excel
 Statistical Inference
18hrs. At the end of chapter 7,8,9 and 10, the student should be able to discuss I. Design for Quality Discussion Related books Quiz
 Product Development and Product Action Learning LCD Projector Recitation
 Concept Development and Innovation Excellence Exercise Examination
 Detailed Design Actual
 Design for Reliability II. Measuring and Application
 Design Optimization Controlling Quality
 Design Verification
 Measurement for Quality Control III. Process
 Measurement System Evaluation Improvement and
 Process Capability Measurement Six Sigma
 Statistical Process Control
2
 Control Charts for Variables Data IV. The Baldridge
 Process Improvement Methodologies Framework for
 Six Sigma Performance
 Implementing Six sigma Excellence
 Using the DMAIC Process
 Lean Tolls for Process Improvement
 The Criteria for Performance Excesllence
 International Quality and Performance Excellence Programs
 Balrige, ISO 9000
9. Course Requirements
1. The students are required to take (3) three major term examinations, namely: Preliminary, Mid-term and Final Term Examinations on the dates scheduled.
2. Every topic in each major term shall be accumulated to compose a portion in the text term examination. This is to help students recall and master the topics in this subject.
3. There shall be at least (2) scheduled quizzes of sufficient length and competition type per major term. All students must take their quizzes at the proper place and time
(e.g. their official schedule for the subject). If a student fails to take any of such quizzes, a special one maybe given provided, however, that a formal, valid and written
letter of excuse, duly signed by the Dean of the College and/or his guardian or parent be given immediately to their instructor.
4. The student should come to classes regularly. A fifteen-minute allowance is given to each student, after such he/she will be marked absent. There shall be demerits for
each absence during any given term.
5. A seatwork is always given to students after any topic/discussion.
6. Active participation from students required during any topic/discussion. Recitation shall always be announced and on-going during any topic/discussion.
7. Students should read and/or solve assigned problem materials prior to class. Assignments will be submitted as scheduled. Past due assignments will not be accepted.
8. All students are expected to be academically honest. Cheating, lying and other form of immoral and unethical behavior will not be tolerated. Any student found guilty of
cheating in examinations or plagiarism in submitted course requirements will (at a minimum) receive an F (or 5.00) or failure grade in the course. Plagiarism and cheating
refer to use of authorized books, note or otherwise securing help in a test; copying test, assignments reports or term papers; representing the work of another person as
one’s own; collaborating, without authority, with another student during an examination or in preparing another student’s name on an attendance sheet; or otherwise
practicing scholastic dishonesty.
10. Text Book:

 Total Quality Management, ninth Edition by James R. Evans, William M. Lindsay
References:
 Total Quality Management – the route to improving performance Butterworth/Heinemann (1993)
 Strategic Operations Management 2 nd Edition Elsevier Butterworth-Heinemann 2005
11. Course Evaluation:

The minimum requirement for a passing grade is 75% final grade average from the following:
3
Term Examination 40%
Quizzes 30%
Recitation 20%
Attendance/Activity 10%
TOTAL (0=50%,50=75%) 100%
Prepared by: Noted by: Approved:
Manuel P. Castillo PROF. MARY BERLY S. MAGUEFLOR PROF. ANTONIO JOSE D. CELIS
Program Head B.A Dean, College of Business and Accountancy
Melquiades A. Guevarra

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Wesleyan University – Philippines

1. COURSE TITLE : TOTAL QUALITY MANAGEMENT UNIT/S: 3

10. Text Book:

11. Course Evaluation:

Prepared by: Noted by: Approved:

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