Digitally signed by:

Rate Contract Shashi Kiran Sud

Government of India Email Id:
Directorate General of Supplies & Disposals sksud@dgsnd.gov.in
Jeevan Tara Building, 5 Sansad Marg
New Delhi-110001
Tel Number 23360610/23360537

Rate Contract no. EPABX/IT-4/RC-Q3000000/0411/84/04385/1366

Dated 23-APR-10

To,
BHARTI TELETECH LIMITED
D-195, Okhla Industrial Area, Phase-1
New Delhi

Sub: Rate Contract for supply of EPABX System

Validity: From 01-MAY-10 To 30-APR-11 .

Ref:(1) This Office Tender Enquiry No. EPABX/IT-4/RC-Q3000000/0411/84

Opened on 01-DEC-09.
(2) Your Quotation No. BTTL/RC/09-10 And Dated
28-NOV-09.

Dear Sir,

You are hereby informed that your above refered tender read with subsequent letters mentioned above for the Stores
specified in the Schedules annexed has been accepted. This rate contract will be governed by the terms and conditions
brought in the Form no. DGS&D 1001 available from dgs&d sales counter on payment of Rs. 50/- .The Rate Contract
and the schedules annexed here to shall be the sole repository of this Rate Contract/Transaction.

SCHEDULES ANNEXED

1.Schedule "A" Description of stores,prices,duties/taxes.

2.Schedule "B" special conditions of contract / Other information.
3.Schedule "C" Information to DDOs about parallel rate contracts.
4.Annexure - Technical Specification

Yours Faithfully,

( )
Assistant Director(S)/Section Officer/Dy.Director
For and on behalf of the purchaser named in the Form DGS&D 1001.

Page 1 of 17 Download Date: 08-DEC-10

 COPY TO:

1.The Chief Controller of Accounts,Department of commerce,New Delhi/

COA Mumbai/COA Kolkata,COA Chennai.
(Through authentication cell) This issues with the approval of competent authority.
2.Deputy Director General of Supplies & Disposals,Chennai -10 copies each
3.Deputy Director General of Supplies & Disposals,Kolkata -10 copies each
4.Deputy Director General of Supplies & Disposals,Mumbai -10 copies each
5.Deputy Director General (QA),Kolkata -10 copies each
6.Deputy Director General (QA),Chennai -10 copies each
7.Deputy Director General (QA),Mumbai -10 copies each
8.Deputy Director General (QA),DGS&D -10 copies each
9.Inspection Authority ADG(QA) DGS&D New Delhi - 110001.
10.Quality assurance Officer Director (QA) Delhi Directorate/ Mumbai,Chennai/Kolkata.
11.Concurrent Audit
12.MIS Cell
13.Ledger clerk
14.O.L.Section
15.All Direct Demanding Officers as per mailing list maintained by DGS&D.

( )
Assistant Director (S) / Section Officer / Deputy Director
FOR DIRECTOR GENERAL OF SUPPLIES & DISPOSALS

Page 2 of 17 Download Date: 08-DEC-10

 SCHEDULE - A

1.Rate Contract No.:-EPABX/IT-4/RC-Q3000000/0411/84/04385/1366

Dated 23-APR-10 For the Supply of EPABX System

2.Advance Rate Contract No.:- Nil

Dated

3.(a) Name and Full Address of the Firm :-

BHARTI TELETECH LIMITED

D-195, Okhla Industrial Area, Phase-1
New Delhi
DELHI - 110020
Tel. No. - 011-41709600
Fax - 011-41709629
Email - lalit.kalra@beetel.in

(b) Name and Full Address of Manufacturer :-

BHARTI TELETECH LIMITED
Plot No.1-4, Rural Ind.Complex, Humbran
Ludhiana

(c) Brand: BEETEL/AASTRA

4.Validity of Rate Contract: 01-MAY-10 To 30-APR-11

5.Description of Item, Specification,Unit, Rate

---------------------------------------------------------------------------------------------------------------------------------------------
Item Model Store Description Unit Rate
No. No. (in Rs.)
---------------------------------------------------------------------------------------------------------------------------------------------

17 BEETEL Stand-alone additional Items: Push Button CLI Phone NOS. 635
items for EPABX System Rs. SIX
HUNDRED
THIRTY-
FIVE ONLY

6-Terms of Delivery: Free delivery at consignee's premises

7-Excise Duty: Inclusive @10.3%
8-Sales Tax: CST/VAT Extra @4%
9-Delivery Period: Within 3/4 weeks from the date of receipt of confirmed & clear
order
10(a)-Annual Turnover: Without Limit

(b)-Monetary Limit:
11-Payment Terms: As per Schedule B
12-Slab Discount Clause: Nil
13-Prices: FIXED

Page 3 of 17 Download Date: 08-DEC-10

 14-Quantity Offered: Monetary Limit: Without Limit
15-Minimum Quantity in Single Supply Order: Without Limit
16-Minimum order Value in Single Supply Order: Without Limit
17-Status of the RC Holding Firm: LSI

18-Paying Authority: The Chief Controller of Accounts, Deptt. of Supply

16A, AKBAR ROAD
New Delhi -110011
19-Inspection Authority: For Civil
ADG(QA),Jeevan Tara Building,Parliament Street
New Delhi
20-Quality Assurance Officer: For Civil
Director(QA), Delhi Directorate,
Jeevan Tara Building, 4th Floor, Sansad Marg
New Delhi
DELHI -110001

21-Place where the Stores are to be Tendered BHARTI TELETECH LIMITED, Plot No.1-4, Rural
for Inspection: Ind.Complex, Humbran, Ludhiana

22-R/C is DDOs Operated: Yes

With effect from First October two thousand eight ( 01-10-2008 ),all supply order(s) against this Rate Contract must
be placed by Direct Demanding Officer(s) on-line through D.G.S&D web site (www.dgsnd.gov.in) (indentor's page) only.
Supply order(s) in any other form placed on or after 01-10-2008 shall not be valid and shall not be acted upon by the
contractor or any other concerned agencies.
DDO shall download the supply order and send an ink signed copy to the concerned paying authority specified in the
rate contract through Registered / speed post immediately after on-line placement of Supply Order(s).

23-Packing & Specification : see annexure

( )
Asstt. Director (S) / Section Officer / Dy. Director
For and behalf of the purchaser named in the Form DGS&D 1001.

All the R/C particulars including prices in respect of individual R/Cs are available on DGS&D website which can be
accessed by all.The DGS&D website is http://dgsnd.gov.in

Page 4 of 17 Download Date: 08-DEC-10

 SCHEDULE - B

RC Specification:1. EPABX System will conform to standard guarantee / warranty clause 18 of DGS&D- 1001 effective for a
period of 12 months from the date of acceptance of stores by the consignee after installation at site i.e. from the date the copy of I.
Note for balance payment is released by the consignee.

2 PAYMENT TERMS:

90% of the price of the stores of each consignment thereof shall be paid on production of pre-dispatch valid inspection note and
provisional receipt certificate issued by the consignee for having the store received in full & good condition in the standard format
given below: -
This is a provisional receipt, it only be taken as the receipt of the stores by the consignee and is without prejudice to his right of
inspection and rejection under the general conditions of contract. It is issued on ` said to contain basis, the contractor remaining
responsible for providing the total quantities actual delivered.
Balance 10% shall be paid on proving and final acceptance of system by the consignee after successful installation and
demonstration at site and also submission of a bank guarantee on non judicial stamp paper as per the prescribed format for the
balance 10% value of the consignment valid till warranty period indemnifying the purchaser against all losses incurred during the
warranty /guarantee period.
The contractor shall furnish the following certificate along with each bill in respect of supplies made under this Rate Contract:-
'I/We have personally examined and verified and do hereby certify that the goods in respect of which the payment is being claimed
have been actually deposited by me/us under RR No. _____________dated ________duly drawn in favour of the consignee which
is genuine and mentioned in the bill nab. I/We hold myself/ourselves personally responsible for the correction of this statement.
I/We further justify that the above mentioned RR No.__________ dated_______ has been forwarded to the consignee mentioned in
the contract under REGISTERED POST AD on.
I/We confirm that bill has been preferred correctly as per the price authorized in the rate contract.
The certificate should be signed by an authorized person of the contractor and he should be same as signing the bill. His
designation and the name of the contractor on whose behalf he has signed the bill should also be indicated below his dated
signatures.

3. Octroi Duty: Normally, materials to be supplied to government Deptt. against government contracts are exempted from levy of
town duty, Octroi duty, terminal tax and other levies of local bodies. The Local town/Municipal body regulations at times, however
provide for such exemption only on production of such exemption certificate from any authorised officer. Wherever required,
Contractor should obtain the exemption certificate from the purchase officer or indentor concerned, to avoid payment of such local
taxes of duties. In case Local town/Municipal body regulations do not provide for such exemptions the octroi duty shall be payable
at actuals against documentary evidence of having paid such levies.

5. Pre-Inspected Stock- In order to meet urgent delivery to indenters, you will maintained sufficient quantity of pre-inspected stock
of EPABX System.

Page 5 of 17 Download Date: 08-DEC-10

 SCHEDULE - C

List of Parallel Rate Contract For EPABX System

Sr.No. NAME & FULL ADDRESS OF FIRM R/C NO & DATE

1 ACCORD COMMUNICATIONS LTD. EPABX/IT-4/RC-

2-3B, Kanohar Lal Market, Sharda Road, Meerut Q3000000/0411/84/00883/1362
(UP) 23-APR-10
Mr. Sunand Roy : 011-29844123/25
Mob: 9313116687, 09910105099
Chandan Kumar : 09312204828

UTTAR PRADESH 250002

2 INTELLICON PRIVATE LIMITED EPABX/IT-4/RC-

UGF-8 to 11, Pragati tower, 5,6,7 26 Rajendra Q3000000/0411/84/F0416/1363
Place, New Delhi- 110008 23-APR-10

Ph: 47629629
Fax: 47629666

DELHI 110008

3 HCL INFOSYSTEMS LTD EPABX/IT-4/RC-

E-4,5,6 Sector-11noida- 201301 Q3000000/0411/84/OA179/1364
Mr. Kapil Sharma-9810206073, e-mail- kapil@hcl.in 23-APR-10

UTTAR PRADESH 201301

4 CORAL TELECOM LTD EPABX/IT-4/RC-

E-2,SECTOR-63 NOIDA,U.P. 201301 Q3000000/0411/84/04443/1365
Mr. Summet : 09891499301 23-APR-10

UTTAR PRADESH 201301

5 BHARTI TELETECH LIMITED EPABX/IT-4/RC-

D-195, Okhla Industrial Area, Phase-1 Q3000000/0411/84/04385/1366
New Delhi 23-APR-10
DELHI 110020

6 BPL TELECOM PRIVATE LIMITED EPABX/IT-4/RC-

BPL Telecom (P)Ltd. Q3000000/0411/84/04013/1384
System House-Palakkad-Kerala 31-MAY-10
Palakkad
KERALA 678007

7 MATRIX TELECOM PRIVATE LIMITED EPABX/IT-4/RC-

394, GIDC MAKARPURA, VADODARA - Q3000000/0411/84/03055/1386
390010 07-JUN-10

Page 6 of 17 Download Date: 08-DEC-10

 7 E-mail: akshay.sheth@matrixcomsec.com, EPABX/IT-4/RC-
prashanta.dutta@matrixcomsec.com Q3000000/0411/84/03055/1386
07-JUN-10
GUJARAT 390010

NOTE:

(1) Before placing supply order, DDOs are advised to check with DGS&D or on the website whether any further RCs
have been awarded or amendments to Rate Contract have been issued.

(2) All the R/C particulars including prices in respect of individual R/C's are available on DGS&D website,which can be
accessed by all. The access code of DGS&D website is http://dgsnd.gov.in.

Page 7 of 17 Download Date: 08-DEC-10

 ANNEXURE

DETAILED SPECIFICATION FOR EPABX SYSTEMS

1. GENERAL

a) The EPABX system should be Digital Microprocessor based stored program control
with latest Software Version. It should have facility to connect Computer
Terminal, Telephone, and Paging System through suitable Interface common to all
such devices. Tenderers shall indicate full details of the system offered
including CPU speed and HDD Type/capacity in their offer.

b) The system shall be capable of working in a suitably ventilated non-air-

conditioned environment. System design shall be immune to noise from various
sources like power supplies, lighting system etc.,

c) The System shall ensure a very high degree of availability and maintainability
through use of highly reliable components and appropriate structural & functional
units. Provision of redundant control units in a suitable configuration shall be
provided as an option.

d) All components should be rated for continuous operation of the system. It

should be designed in such a way that any damage in any
circuit/subassembly/assembly should be self-containing and should not be propagate
to other parts of the system.

e) The EPABX shall be capable of pulse to tone conversion and vice versa to enable
correct operation (originating & receiving calls) with the DTMF and dial pulse
signaling having a speed range of 8-12 PPS and break ratio of 50 to 80%. Dialing
out shall meet following limits.

Dial Speed : 10+/0.5 PPS

Make/break ratio : 1:2, normal with break period between 65 to 68%.
IDP : >550 ms.

f) Call buffer memory shall be at least 1350 for Small Systems and 5000 for Large
Systems. The tenderer shall indicate call buffer memory capacity offered.

g) The equipment shall be capable of working under the howling line & junction
limits as under:

i. Extension loop resistance of 1200 ohms for large systems and 600 ohm for
small systems.
ii. Junction Loop up to 1800 ohms.
iii. Insulation lower limit 20 k ohms.

h) Flexibility of opening & closing of limits & modification in class of service

will be provided.

i) There must be protection of EPABX System from high voltage/current transient

occurring on junction lines to the Exchange.

j) Power fail cut through shall be provided as specified under clause'3y'of SYSTEM
FEATURE.

k) All cards of the same type & design shall be interchangeable without
necessitating special adjustments.System would be offered by the firms with Hot
standby facility if they have provision for the same.

l) Cabinet design shall provide for adequate ventilation to dissipate heat due to

Page 8 of 17 Download Date: 08-DEC-10

 energy loss.

m) The points for connecting supplies, the power supply to the different plug-in
cards shall be standardized & mechanically interchangeable to prevent damage due
to accidental interchange of cards.

n) Sub-assemblies & printed cards in the equipment shall be suitably marked

Identification of a type of card in its connector shall be possible without
necessitating its removal. Any plug-in component shall be marked with sufficient
information for its complete identification.

o) All instructions labels or any other marking on the equipment shall be

perfectly legible.

p) Connecting cables between jacks shall be marked in their extremities with

identical designation as on the fixed connecting flanges.

q) Fuses used shall have a suitable marking for the different rating to enable
easy identification and replacement.

r) The items quoted shall have TEC approval for interconnection.TEC Approval will
not be necessary for IP Gateways and DECT.

Tenders shall furnish a copy of TEC approval certificate along with tender for
each item quoted and it should be valid on the date of tender opening. It will be
the responsibility of the supplier to keep the TEC approval valid during the
currency of the Rate Contract.

s) No. of extensions specified for each configurations are exclusive of I.P.

Gateways and DECT extensions.

t) DECT Phones shall have a minimum talk time of 20 hours and a range of min.50
mtrs.

u) Each DECT Base Station shall be capable of handling minimum of 48 DECT

Phones calls simultaneously.

v) The exchanges having in-built integrated DECT extensions shall be equipped

with a card having 10 DECT extensions as base configuration.
2. POWER SUPPLY

a) The EPABX shall be suitable for operation on 230V +/- 10%, 50 +/-2 Hz AC or on
48 V DC power supply as per the customer requirement.

b) EPABXs operating on 230V AC shall have in built battery charging arrangement

for providing battery back up for 2 h minimum. Batteries for this purpose shall be
ordered separately.

c) Power back up for 230V systems can also be provided by external UPS which will
also be ordered separately. There is a separate DGS&D Rate Contract for UPSs.

d) Power back up for 48V systems can be provided by Float Cum Boost Charger (FCBC)
which has been included as a separate schedule and has to be ordered separately.
The ratings of FCBC and batteries can be decided by the DDOs depending upon their
power back up needs.

e) The derived power supply shall be suitably protected on the input side against
over current and accidental reversal of polarity and on the output side against
over current and over voltage. Automatic recovery shall be possible.

3. SYSTEM FEATURES
Page 9 of 17 Download Date: 08-DEC-10
 a) The EPABX System should have Digital PCM/TDM (non-blocking) technology.

b) Tone and Ringing: The System shall provide the standard tones and ringing
current as in the Public Telephone Network as follows:

(i) Ringing 75 V AC , 25 Hz.

(ii) Ring back tone 400 Hz. 0.4 sec ON, 0.4 sec OFF.
(iii) Dial tone 400 Hz modulated by 25 Hz.
(iv) Busy tone 400 Hz, 0.75 sec ON, 0.75 sec OFF.
(v) Operating Voltage 48 V +/- 4 V DC.

c) The equipment and circuits for tones and ringing shall form part of main PABX
equipment.

d) The equipment should have Automatic Route Selection facility to determine least
cost route automatically based on class of service.

e) Extension-to-Extension Dialing: It shall be possible to establish internal

calls automatically by dialing any number without assistance of the attendant.

f) Direct Outward Dialing: It shall be possible to establish external calls

automatically by dialing any number without the assistance of the attendant
(subject to class of service).

g) Provision of DID & DISA: It shall have facility for direct inward dialing and
direct inward station access.

h) Direct Outwards Station Access (DOSA): Any Extension can access the trunk lines
of the System through personal pass code to make outward calls from outside. All
DOSA calls remain in account of that particular Extension.

i) Direct Station Selection (DSS): Just pressing a single key the operator or
extension can directly call an extension or access the trunk line without hassles
of pressing 3 digits.

j) Multi Level Voice DISA: When ordered as an extra feature/card, this will
enable the systems to provide auto attendant service to outside callers to
directly access the desired extension by surpassing the operator. The caller
should be step wise guided by multi-level voice messages.

k) Access To Exchange Network: It shall be possible for an extension to get access

to public network with or without the attendant in such cases, facility shall
exist for the attendant to either dial the required No. or to merely extend the
junction to the extension and permit the subscriber to dial the number.

l) Privacy Of Call: Full privacy of conversation shall be available on all calls

whether established directly or by the attendant. A warning tone of a specified
frequency shall be applied when trunk-offering facility is exercised by the
attendant on an extension user.

m) Class Of Service: It shall be possible to allow an extension control over the

telephone usage by providing him suitable class of service.

n) The coding technique to be used is ALAW/CODEC per channel.

o) System should have provision for Automatic Last Number Redial up to 20 times on
Junction Line.

p) During night, when the board is shut, external lines should be linked to any
pre-defined extensions.

Page 10 of 17 Download Date: 08-DEC-10

 q) Provision for connecting recorded voice / answering to make available
extensions to an incoming call without the help of operator.

r) Flexible Numbering Scheme: System should have provision for flexible numbering
plan up to four digits for extensions.

s) Trunk Support: The System should support a following connectivity to satisfy

all type of trunks & tie circuits.
Analog for all
For ISDN compatibility
In case of Small EPABX Systems : ISDN BRI
In case of Large EPABX Systems : ISDN BRI & ISDN PRI

For Networking Compatibility

In case of Small EPABX Systems : Digital ISDN and VOIP
In case of Large EPABX Systems : Digital ISDN,E1,E&M and VOIP

Generally system supporting ISDN PRI shall also compatible to E1 connectivity.

t) Universal Port Configuration: All ports of the System should be identical to

facilitate flexible configuration of the System as per user needs.

u) Discriminate Ringing: The System should support discriminate ringing to

indicate internal & external calls.

v) Multiple Consoles: The System should support multiple numbers of consoles for
large EPBAX Systems.

w) Mixed Station Dialing: To support all the features irrespective of type of

telephone instruments i.e., DTMF or DECADIC.

x) Versatile ASMDR The System should support ASMDR, which is a call accounting
application that can record & print up to at least 3500 calls without dedicated
printer.

y) Power Failure Transfer: In the case of power failure all P&T / CO lines become
available on the pre-set Extensions.
Provision for Availability of Junction Lines shall be as under:

System of 4 & 8 Junctions: Availability of 2 Junctions

System of 24 & 32 Junctions: Availability of 4 Junctions
System of 64 Junctions: Availability of 8 Junctions

z) Programmable Class Of Service The System should support programmable class of

service for P&T (STD/ISD/LOCAL) dialing as per need.

i) Direct Call Billing In Rupees: The System should support direct call billing
(near value) through parallel/serial port printer without computer.

ii) Call Billing Printout Options: The System should support versatile multiple
combinations of direct printout options with total amount viz., Extension wise,
Trunk wise. Today?s call print out, Group wise printout, Particular date,
Particular Month, Particular Time, Particular Phone etc.

iii) Calling Line Identification (CLIP) : This is an optional feature and when
ordered it enables the incoming calling No. is displayed on Key/Analog Phone even
if the call is transferred by the operator, it is compatible to DTMF (Optional).

iv) Remote Maintenance: The System programming can even be done from remote
locations.

Page 11 of 17 Download Date: 08-DEC-10

 4. EXTENSION FEATURES

a) Automatic Call Back: Facility shall exist for an extension user on encountering
a busy signal on a called extension, to invoke the automatic call back feature by
dialing a code before hanging up. When both the calling and called parties are
free, the call should be automatically put through on no-answer the call may be
disconnected after a specified period. (This facility should be available
throughout the network if more than one EPABX are interconnected in a Private
Network).

b) Call Forwarding: An extension with this class of service shall be able to

transfer all incoming calls, temporarily to another pre-selected extension. Such
requests shall be registered by dialing a code followed by the extension No.
Facility shall also exist for cancellation of a request registered earlier. This
facility should be available throughout the network if more than one EPABXs are
inter-connected in a Private Network.

c) Consultation Hold: An extension engaged on an external call (incoming or

outgoing) shall be able to hold the call while making internal call for private
consultation. The external subscriber shall not overhear such consultation. There
must be facility of music during hold condition.

d) Brokers Call: An extension engaged on an external call (incoming or outgoing)

shall be able to hold the call while making another call than alternate between
the two. The other party shall not over hear such consultation. There must be
facility of music during hold condition. This facility should be available
throughout the network if more than one EPABXs are inter-connected in a Private
Network.

e) Automatic Call Transfer: It shall be possible for an extension user to transfer

incoming calls to another extension with or without help of the attendant. This
facility should be available throughout the network if more than one EPABXs are
interconnected in a private network.

f) Executive/Secretary: A combination of call forwarding, consultation & hold to

provide for executive to selectively/answer calls. This facility should be
available throughout the network if more than one EPABXs are interconnected in a
private network.

g) Executive Over-Ride: There must be facility offering priority to 5 min

extensions to over-ride on going conversations. This facility should be available
throughout the network if more than one EPABXs are interconnected in a private
network.

h) Access To Paging: Extensions and attendant shall have dial access to a

loudspeaker or any other type of Paging System where such a system exists.

i) Conference Call: It shall be possible for an extension user (up to a maximum

number of 6 to talk to each other at the same time on a conference circuit. One
of the extension user or by the attendant may set up the conference call. This
facility should be available throughout the network if more than one EPABXs are
interconnected in a private network.

j) Call Pick-Up: It shall be possible for an extension user to pick-up incoming

calls ringing on another extension without the help of the attendant. This
facility should be available throughout the network if more than one EPABXs are
interconnected in a private network.

k) Call Re-Routing: It shall be possible for a call to be re-routed, without help

of the attendant, to other pre-defined extensions when certain conditions apply.
This facility should be available throughout the network if more than one EPABXs
Page 12 of 17 Download Date: 08-DEC-10
 are interconnected in a private network.

l) Auto Call Disconnection: For large EPABXs, the system should facilitate to fix
the time of call beyond which it will be automatically disconnected.

m) Dynamic STD Lock: The System should support that individual extension can lock
outward dialing (STD/ISD/LOCAL) by a personal secret pass code to prevent misuse
by others.

n) Paging On Key Phone: The caller can activate speaker phone of the called
extension to communicate in urgency in own voice when Extension is idle.

o) Call Name & Extension number on Display (Internal CLI): Name as well as
Extension No. of the caller is displayed on the Key Phone, facilitating to respond
accordingly.

p) Background Music: The Key Phone user can enjoy the light background music
channeled from System When Voice DISA Card incorporated.

q) Auto-Answer / Auto-Off: Key Phone can be programmed for auto-answer after pre-
set number of incoming rings. The Key Phone is automatically disconnected when
caller disconnects.

5. ATTENDANT'S CONSOLE FEATURES

Stand-alone or P.C. based Attendant Console with the following features:

a) The operator console should have soft/feather touch keys with easy to view
display and busy lamp field for extensions. It will have easy handling facility
for all internal & external calls.

b) Answering an Incoming Call: Facility should exist for answering an incoming

call, whether from an internal extensions or external junction. It should be
possible to identify the type of call that is internal, external line etc., from
the call indicator.

c) Call Queuing: All incoming calls should be presented to the console in order of
the arrival. Facility should exist for giving preference to junction calls and
from tie lines over calls from internal extensions.

d) Serial Call: Facility should exist in Large systems to extend an incoming call
as serial call which should come back to attendant on completion of call
permitting the attendant to route the call to another extension and so on.

e) Call Waiting Display: An indication should be given when there is an unanswered

call waiting in the queue. The lamp shall flash if number of calls waiting in the
queue are two or more or if a call has been waiting fore more than a predetermine
time.

f) Call Selection: Facility should exist to the attendant to select which incoming
call to be answered first.

g) Call Hold Facility: It shall be possible for the attendant to place an

incoming junction call on hold pending further processing.

h) Setting Up External Calls: Facility shall exist for enabling the attendant to
set up the external calls for the extensions, which are allowed to access the
public network. The attendant may either dial the number himself or merely extend
the junction to the authorized extension user.

i) Trunk Offering: The attendant shall be able to offer an incoming call to busy
Page 13 of 17 Download Date: 08-DEC-10
 extension. A tone shall however, alert the talking parties when the attendant
barges-in on a connection.

j) Provision for Remote Supervisor Control.

k) Position Busy: When more than one console is in use. It shall be possible for a
console to prevent further incoming calls from being assigned to it by busying
itself. When a console is so busied all the waiting calls queued for the
particular console shall be transferred to other console/extensions. Incoming
calls in cases where two consoles exist shall be equally distributed. Facility
shall exist during absence of the attendants for incoming external calls to be
forwarded to one common or several individual extensions.

l) Night Service: It should be possible for all incoming calls to be transferred

to certain pre-fixed extensions, in case this option has been exercised during the
night.

m) Head Phone Connectivity: The operators can plug-in headphone to handle the call
traffic efficiently while keeping her/his hands free for other jobs.

6. SERVICE OBJECTIVES

Following service objectives shall be met :

a) Under overload conditions, the lost call figures applicable shall be one in 200
for extensions to extensions call and one call in 100 for junction calls, overload
being defined as 10% increase in occupancy of speech network and simultaneous 25%
increase in the number of calls.

b) The selection time under full load is defined as the time interval between the
instant at which the required information for selection of the outlet has been
received at the inlet and the instant at which outlet is ceased shall not exceed
in 99% of the cases under traffic overload 1.5 seconds.

c) The assumption to be made whilst dimensioning the links, junctions and

attendants console shall be following:

i. Total originating & terminating traffic per extension (including junction

traffic) 0.2 erlang during peak busy hour.
ii. Total junction traffic per extension 0.1 erlang during peak busy hour.
iii. Average holding time of calls 0.90 seconds.

iv) The switching network shall provide access to the links & junction on fully
non-blocking basis.

v) The equipment design shall be such that any special case and precaution on the
part of maintenance personnel are kept to an absolute min. And no preventive
maintenance is required.

vi) The System shall have inherent capability to monitor its own performance and
to detect, analyze and locate faults.

vii)Fault repair at site should normally consist of only replacing the faulty card
or plug-in modules.

vii)The System should have remote maintenance facility.

7. TESTING

a) Acceptance tests: Facilities to be available at the place of inspection for-

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 i. Verification of all features / functional performance of the Machine.
ii. High Voltage (Flash Test at 1000 V)
iii. Measurement of loop resistance.

b) Documentation Requirements for Stores Offered for Inspection against R/C for
Imported EPABX: Successful tenderers shall be required to meet / furnish the
following for inspection of bulk supplies for each & every lot.

i. Catalogue/specification sheet of the manufacturer

ii. TTC for the product duly indicating the serial number of the tested machine
and actual test results values for all major specification parameters as well as
for environment tests, where applicable.
iii. Manufacturers test certificate, back up guarantee/warranty and after sales
services support for the machine serial numbers offered from the authorized
official of the foreign manufacturer in the following format:

I/We who are the manufacturers of ------------------------------------(name and

description of the goods offered) having factory(ies) as provided for the R/C at -
----------------------------
(Name & Complete address of the factory(ies) hereby certify that the following
machine/model Nos. bearing Sl. Nos. mentioned against each were exported by us to
M/s -----------------------
(Name & address of the Indian supplier)

Item Model No. Machine Sl nos Invoice No

The aforementioned machines were tested in our premises and found to be

satisfactory as per the contract specifications.

We hereby extend back up guarantee/warranty and after sales services support in

case the Indian supplier do not perform their obligations. We also undertake to
supply spare parts for 7 years from the date of supply of machine to consignee.

The above certificate should be on the letter head of the Manufacturer and should
be signed by the legally competent officer of the company or by authorized person
and having power of attorney to legally bind the manufacturer along with copy of
such authorization.

c) Environmental Testing: The EPABX system and all the other equipment offered
shall meet the requirement of following environmental tests:-
(i) Cold Test: At 0 Degree C for 2 hrs. As per IS 9000/Pt 2/Sec
4/1977(reaffirmed 2004).
(ii) Dry Test: At 45 Degree C for 16 hrs. As per IS 9000/Pt 3/Sec
5/1977(reaffirmed 2004).
(iii) Damp Heat(Steady State) Test: At 40 Degree C & 95% RH for 2 cycles as per
IS9000/Pt 5/Sec 1/1977(reaffirmed 2004).

After recovery of 1&1/2 hour environmental tests as mentioned above, the

functional performance/features of EPABX shall be checked and results should be
satisfactory.

Environmental test shall be carried out at a Govt.lab.In case of Fortune 500

Global Companies,the manufacturer's own test report shall also be acceptable
provided the test report is a detailed account of all the tests carried out.

8. MAINTENANCE MANUALS

Two sets of each of the following operation and maintenance manuals shall be
supplied along with the equipment.
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 i. General write-up of overall System specification & description of all the
equipments explaining features, facilities, functions & principals.
ii. Operating Manual.
iii. Detailed description of entire software, if applicable.
iv. Maintenance of instruction manual including maintenance test schedule fault
deduction and trouble shooting procedures.
v. The derived power supply shall be suitably protected on the input side
against over current and accidental reversal of polarity and on the output side
against over current and over voltage. Automatic recovery shall be possible
NOTE:-
Under Schedule 3, Additional items for EPABX System - For Voice Mail System 4-
port for use with PC, PC will not be the part of supply and to be purchased
separately

Stand-alone additional items for EPABX System

Specification :
The items are independent items and are used as accessories to cover a range of
basic EPABX systems.

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 LIST OF ALL AMENDMENTS

For RC No. EPABX/IT-4/RC-Q3000000/0411/84/04385/1366

Sr No. Amendment No. Amendment Effective Amendment In

Date From
1 EPABX/IT-4/RC-Q3000000/0411/84/04385/1366/31639 14-JUN-10 23-APR-10 Amendment in Rate
2 EPABX/IT-4/RC-Q3000000/0411/84/04385/1366/30955 11-MAY-10 10-MAY-10 Amendment in Rate

Page 17 of 17 Download Date: 08-DEC-10