Shangrila Hotel and Resort

Content
1. Acknowledgement
2. Introduction
3. Objective
4. Front Office
5. Lobby
6. Housekeeping
7. Food and Beverage Department
8. Restaurant
9. Bar
10. The Millionaire’s Club & Casino
11. Kitchen
12. Bakery
13. Deluxe Room
14. Executive Hall
15. Junior Suit
16. Deluxe Suit
17. Baithak Hall
18. Spa
19. Conclusion
Acknowledgement
I would like to express my special thanks to our subject teacher Mr. Arvind Thapa who
gave me such a golden opportunity to do this wonderful project on topic of “Shangri-La
Hotel & Resort” and I am thankful even towards the college curriculum for including
such an important project in our study which also helped me in doing a lot of Research.
Introduction of Hotel
In over 40 years long history, Hotel Shangri~La, Kathmandu first opened its door in the
ever-developing Lazimpat Road. Designed by the famous Irish artist, Desmond Doig we
can still feel his presence in the design of the garden, the paintings, and the halls.
Conveniently located at the heart of the capital, Kathmandu, Hotel Shangri-La is a great
base from which to explore this vibrant city. The airport is merely 7 kilometers away
from the Hotel which is adjacent to diplomatic consulates and offers every guest a
private getaway in a bustling city. At Hotel Shangri-La, the traditional touch in the hotel’s
interiors fusion with state of the art facilities never fail to make our guests stay
worthwhile. Further complemented by other prominent features of the hotel include 24-
hour room service, free Wi-Fi in all public areas, 24-hour security, wheelchair
accessible, daily housekeeping service.
Whatever your reason for visiting Kathmandu, Hotel Shangri-La is the perfect venue for
an exhilarating and exciting break away.
Objective
College curriculum provides different opportunities for students by including

project activities in study. Due to such project students learn a lot of new
information. There are many objective of such project works given to students.
Some of them are:
i) To demonstrate the personal abilities and skills required to produce and
present and extended price of work.
ii) To engage in personal inquiry, action and reflection on specific topics and
issues.
iii) To focus on and demonstrate and understanding of the areas of
interaction.
Although of above mentioned objectives, students are given with personal project report
with the main aim, theme or objective of reflecting on learning and sharing knowledge
views and opinions through which they gain extra knowledge.
Front Office
The front office or reception is an area where visitors arrive and first encounter a staff at
a place of business. Front office staff will deal with whatever question the visitor has and
put them in contact with a relevant person at the company. It includes roles that affect
the revenues of the business. It also provides assistance to guests during their stay,
completes their accommodation, food and beverage, accounts and receives payment
from guests.
Lobby
A lobby is a room in a building used for entry from the outside. It represents the
atmosphere, decors, staff and image of the hotel when a guest visits. Lobby should be
spacious but not wasteful. The natural flow of the guest should be towards reception,
cashier and information counters, during guest arrival and departures.
Kitchen
The kitchen is the place where food is prepared. In a hotel or in restaurant a spice room
is used for food preparation and is known as kitchen. In outside catering it is a place
assigned for food preparation like in trekking, rafting etc. The word kitchen comes from
the French word “Cousin” which means art of cooking or food preparation in the kitchen.
Kitchen is the central point of activities in all restaurants and hotels where food is
prepared. It is the heart of hotel. A hotel is defined as a place where lodging and foods
available, so kitchen is one of the most important unit as kitchen if related with food. The
purpose of kitchen organization in a hotel or restaurant is to manage for the most
effective use of staff, equipment and materials. It is revenue earning unit. 50% of hotel’s
collection is from food.
Housekeeping
Housekeeping means performing all the duties towards cleaning, maintaining

orderliness, and running a house or a business property. In case of hotels, the
housekeeping duties involve maintaining the hotel to the best possible state in terms of
cleanliness and keeping it at highly desirable ambience.
Objective of Hotel Housekeeping
The main objectives of hotel housekeeping are:
- To maintain overall cleanliness of the entire hotel at all times.

- To perform cleanliness duties most efficiently.
- To use good quality, safe cleaning, equipment and chemicals.
- To manage laundry and linen.
- To control pests.
- To keep up the hotel with classy interior decoration.
- To take care of the furniture, fittings and fixtures of the entire hotel.
Restaurant
A Restaurant is a place where cooked food is sold to the public, and where people sit
down to eat it. It is also a place where people go to enjoy the time and to eat a meal.
Some restaurants are a chain, meaning that there are restaurants which have the same
name and service, the same food Mc Donald’s, Burger king and Pizza Hut are
examples of chain restaurants that are all over the world. These restaurants serve fast
food, that is inexpensive food, prepared and served quickly.
There are also chain restaurants that serve slightly more expensive food. They are
called fast casual restaurants. Apple bee’s and Perkins are example of this type of chain
restaurant.
Bar
A bar is a retail business establishment that serves Alcoholic and Non-

Alcoholic beverages. Bar is designed to suit the space available and
reflects the character of décor. It should be able to serve the drinks over
the counter and by waiter service. Bar facilitates with adequate glass
storage racks, washing sinks, refrigerator and others.
Baithak Hall
Baithak is a conference hall which is well equipped to cater corporate needs and offers
high standard facilities and services. It is located on the first floor above the Lobby and
has wide windows reaching from floor to ceiling on one side. The room can be
partitioned, keeping in mind the nature of the events. The hall is air conditioned and
quiet and is perfect for carrying out official seminars, meetings, and various other
events.
Banquet Menu Options:
Nepali, Indian, Continental, Italian, Chinese & Thai.
Conference Facilities:
White Board
Soft Board, Flip Chart Board, and Writing Pad & Pencil, 1 Screen, etc.
Outdoor Catering Service
Shangri-La on Wheels
High-Speed Internet facility
Parking Spaces with Valet Service
Bakery
When we talk about bakery it is not just about cakes & pastries. Here at “THE
SHANGRI~LA BAKERY” we intend to give an experience for special occasions and for
daily as well. Our French Croissant could be part of your daily tea break or our fresh
Breads could be best for the morning breakfast and similarly we create variety of mouth
watering cakes for special celebration muffins and the brownies for your afternoon
coffee. Our offering from the bakery is always focused on your need of special events
like baby shower or exclusive customized hamper. Since every day can be made
exclusive we can assist you to make your occasion with a Midas touch by our Chef.
Deluxe Room
Room details
2 Twin Beds
194 sq feet (18 sq meters)
Internet - Free WiFi
Entertainment - 42-inch LED TV with premium channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - A pillow menu and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead
Practical - Washer/dryer, laptop-compatible safe, and free newspaper; rollaway/extra
beds and free cribs/infant beds available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Wheelchair accessible
Smoking And Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Executive Hall
Room details
2 Twin Beds
234-sq-foot (22-sq-meter) room with garden views

beds available on request
Need to Know - No cribs (infant beds) available
Junior Suit
Room details
2 Twin Beds
323-sq-foot (30-sq-meter) room with garden views
Layout - Bedroom, living room, and sitting area

beds available on request
Need to Know - No cribs (infant beds) available
Deluxe Suit
Room details
2 Twin Beds
398-sq-foot (37-sq-meter) individually decorated room, balcony with garden views
Layout - Separate sitting area

Relax - Private spa tub
beds and free cribs/infant beds available on request
The Millionaire’s Club & Casino
Millionaire’s Club and Casino is a premium casino located in the 5-Star Shangri La Hotel in
Kathmandu, Nepal. The facility is located in the center of Diplomatic Enclave about 7km from
the International airport and less than 5 minutes walking distance from Durbar Marg and
Thamel. The casino is a joint venture of Silver Heritage Ltd of Hong Kong, and a Nepali
company offering 22 live gaming tables and 40 electronic gaming machines.
The 5-Star Shangri La Hotel features 100 guestrooms, executive rooms, and suites, restaurants
and bar/lounge, a full-service spa, outdoor pool, fitness center, a business center and three
meeting rooms.
The restaurants serve a variety of dishes including specialties from Indian, Continental,
international Vietnamese and Chinese cuisine.
Food and Beverage Department
Food and Beverage department is responsible for maintaining high quality of food and
service, food costing, managing restaurants, bars, etc.
Food and Beverage service is the service of food made in the kitchen and drinks
prepared in the Bar to the customers (Guest) at the food and beverage premises, which
can be Restaurants, Bars, Hotels, Airlines, Cruise ships, Trains, Companies, Schools,
Colleges, Hospitals, Prisons, Takeaway etc.
Spa
A spa is a location where mineral-rich spring water (and sometimes seawater) is used to
give medicinal baths. Spa towns or spa resorts (including hot springs resorts) typically
offer various health treatments, which are also known as balneotherapy. The belief in
the curative powers of mineral waters goes back to prehistoric times. Such practices
have been popular worldwide, but are especially widespread in Europe and Japan. Day
spas are also quite popular and offer various personal care treatments.
Conclusion
The main purpose of our visit is to get information about the different section
department of the Shangri-La Hotel & Resort. Visiting to the Shangri-La Hotel & Resort
was an educational hotel tour. For completion of this project report on limited time frame
I had taken help from different sources. Some of them are listed below:
-Internet
-Friends
-Menu

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Content

College curriculum provides different opportunities for students by including

Housekeeping means performing all the duties towards cleaning, maintaining

- To maintain overall cleanliness of the entire hotel at all times.

A bar is a retail business establishment that serves Alcoholic and Non-

Banquet Menu Options:

Nepali, Indian, Continental, Italian, Chinese & Thai.

Internet - Free WiFi

Layout - Bedroom, living room, and sitting area

Layout - Separate sitting area

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