COMMON USE PASSENGER PROCESSING

SYSTEM AND BAGGAGE

RECONCILIATION SYSTEM

OPERATING REGULATIONS

VERSION : 2.0
DATE OF IMPLEMENTATION : 01-05-2019
OFFICE OF PRIME INTEREST : Air Transport & Economic Regulations Directorate
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RECONCILIATION SYSTEM

NAME DESIGNATION SIGNATURE

Additional Director
ALTAJU MIRZA
AT & Economic
CHANGEZI
Oversight
PREPARED BY
Additional Director
MUHAMMAD AMJAD
Commercial & LD
MUKHTAR MALIK
(N)
Director Air
AIR CDRE. Transport &
IRFAN SABIR Economic
Regulations
REVIEWED BY
Director
ALQERA ATIQ Commercial &
Estates

AIR CDRE. Deputy Director

NASIR RAZA General CAA
HAMDANI (REG)
VERIFIED BY
AIR VICE MARSHAL
Addl. Director
TANVEER ASHRAF
General CAA
BHATTI

SQUADRON LEADER Director General,

APPROVED BY SHAHRUKH NUSRAT Pakistan Civil
(RETD.) Aviation Authority

TYPE OF DOCUMENT OPERATING REGULATIONS (ORs)

STATUS OF
CONTROLLED
DOCUMENT
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A. AUTHORITY:
A.1 These Operating Regulations (ORs) have been issued by the Director General
Civil Aviation Authority (DGCAA) in pursuance of Sections 4, 5 & 16 of the
Pakistan Civil Aviation Authority Ordinance 1982 and Rules 4, 5, 180, 214, 334,
341, 353, 360, 368, 372 and all other enabling provisions of the Civil Aviation
Rules 1994 (CARs 1994).

B. PURPOSE:
B.1 The purpose of these ORs is to prescribe the requirements, procedures and
conditions to be implemented by PCAA for Common Use Passenger Processing
System (CUPPS) and Baggage Reconciliation System (BRS) through
Designated Service Provider (hereinafter called “Designated Service Provider”).

C. SCOPE:
C.1 These ORs are applicable to all domestic and foreign airlines or operators
operating initially to and from IIAP Islamabad, JIAP Karachi, AIIAP Lahore,
BKIAP Peshawar; subsequently to and from MIAP Multan, FIAP Faisalabad,
QIAP Quetta and other Pakistani Airports applicable in future on need basis.

D. DESCRIPTION:
D1. DEFINITIONS:
D1.1 The following terms, when used in these ORs shall have the meanings
assigned to them respectively. Any term used herein, but not defined shall
have the meaning as given in Civil Aviation Ordinance 1960, Pakistan Civil
Aviation Authority Ordinance 1982, Civil Aviation Rules, 1994 and relevant
ICAO Annexes, ANOs / Standards / Manuals etc. as may be applicable.
D1.2 Operating Regulations means Regulations issued by DGCAA under Civil
Aviation Rules 1994.
D1.3 Approval means approval by the Competent Authority.
D1.4 Authority means Civil Aviation Authority (CAA) established under Section-
3 of the Pakistan Civil Aviation Authority Ordinance 1982.
D1.5 Designated Service Provider means a Company / Organization /
Contractor / Licensee i.e. Reliance Aviation Tech Services Private Limited
authorized by PCAA to provide services as ascribed in clause D2.2.
D1.6 Director General means Director General Civil Aviation Authority.
D1.7 ICAO means International Civil Aviation Organization established under
Chicago Convention signed in 1944.
D1.8 Outstanding CAA Dues means amount arising as a result of failure or
default in payment of non-aeronautical or aeronautical bills within due date,
as prescribed.
D1.9 Regular Public Transport Operations means flight operations in which
an aircraft is used for the carriage of passengers or cargo for hire or reward
in accordance with fixed schedules to and from fixed terminals over specific
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routes with or without intermediate stopping places between terminals, and

any reference to “Regular Public Transport” has a corresponding meaning.
D1.10Personal Data means any data produced, stored, altered and transmitted
by Airline / operator or anyunclassified information/ data, which does not
come within any of classified categories of Aviation Cyber Security Policy
CAAO-001-SCXX-1.0. Unclassified information may be send in clear by the
Airline / operator directly to the addresses without approval.
D2. COMMON USE PASSENGER PROCESSING SYSTEM (CUPPS)
AND BAGGAGE RECONCILIATION SYSTEM (BRS) SERVICES:
D2.1 The following services shall be available to all domestic and foreign airlines
or operators operating to and from airports mentioned in clause C.1 above.
D2.1.1 Common Use Passenger Processing System;
A platform to use for the passenger check-in / boarding, etc. and
serving as backbone for other Airport services applications.
D2.1.2 Common Use Self Service;
The Common Use Self Service Solution (CUSS), part of the CUPPS
Platform, for fast passenger processing. Self-service Kiosks shall
include the option of Self Tagging.
D2.1.3 Baggage Reconciliation System;
To process the baggage as per ICAO regulations, ensuring
baggage does not travel without passenger, to minimize
mishandling and loss of baggage, (Scanning and automated sorting
of baggage before loading onto ULD (Unit Load Device) and then to
Aircraft). The BRS shall run in compliance with the Functional
Specification in accordance with IATA-753 / ICAO Standards.
D2.1.4 Bag Message;
The global message distribution system with the ability to upgrade
to many of the new baggage decision support tools solving baggage
transfer problems for domestic and international traffic, and
baggage tracking.
D2.1.5 Local Departure Control System;
A system for the Airlines, which do not have IATA standard
Departure Control System (DCS) application and are doing
passenger processing manually or not complying with IATA
standards. The system will incorporate interfaces for a Local
Departure Control System (LDCS).
D2.1.6 Passenger Tracking & Count Solution.
A centralized multi-airport passenger tracking solution, leveraging
on the CUPPS platform peripherals in all the Airports based on
passengers’ 2D bar code boarding passes, giving very accurate
passenger count from all airports and very useful statistics.
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D2.2 All ancillary equipments shall be installed by Designated Service Provider

necessary for smooth functioning of the Passenger Processing and Baggage
Reconciliation System.
D3. SERVICE CONDITIONS
D3.1 Use of CUPPS & BRS systems installed at PCAA airports will be mandatory
for all domestic and foreign airlines.
D3.2 PCAA shall make service(s) available for use by any airline / operator.
D3.3 Airlines / operator(s) shall no longer be allowed to manually process/check-
in any departing passenger from airports mentioned in clause C.1 above,
unless if the system provided by the Designated Service Provider is down
and the time required to resume operations and process passengers will
result in a flight delay.
D4. SERVICES CHARGES
D4.1. Per Passenger Check-In (PCI) shall be applied against the use of said
system.
D4.2. PCI charges for the first year are prescribed below:
D4.2.1 USD 1.25/- per departing passenger excluding transit passengers.
D4.2.2 USD 0.625/- per transit1 passenger.
D4.3. The PCI charges may be revised subsequently by PCAA after due notice.
D4.4. PCAA shall bill the Airlines or their nominated authorized Agents on
fortnightly basis.
D4.5. All airlines / operator(s) are responsible to clear the bills by due date. In case
of deduction of withholding income tax from payments, the income tax
challans are to be furnished well in time and shall be required in the name of
PCAA with NTN No. 1945826-6. No other tax except withholding income tax
is applicable to PCAA; therefore, clarification may be obtained from PCAA
before deduction of any other tax from PCAA payment.
D4.6. The Service Charges are not transferrable to the passengers and
accordingly should neither be reflected in the ticket nor included in the ticket
price.
D5. PROVISION OF COUNTERS:
D5.1 Assignment of the counters will be made on the basis of flight schedules.
D5.2 The concerned Airport Management will manage assignment of the
counters.

1
Transit passengers for the purpose of these Operating Regulations are defined as all transit passengers excluding
direct transit traffic as defined in Glossary – ICAO (https://www.icao.int/dataplus_archive/Documents/GLOSSARY.docx)
Direct Transit Traffic - Traffic which both arrives and departs the point (transits the point) as part of a continuous
movement under a single air ticket or waybill, without a stopover, on the same or different aircraft identified by the same
airline designator and flight number. Direct transit traffic is counted only once.
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D5.3 There will be no entitlement of individual counters for the airlines / operators
on a long-term basis.
D5.4 The Airport Management will notify the airlines / operators or its handling
partner of exact counter assignment 24 hours before the relevant flight either
by e-mail or fax.
D5.5 On-time scheduled flight events enjoy priority in terms of counter assignment
over late or irregular flight events. The Airport Management reserves the
right to change previously assigned counter positions on short notice in the
event of irregularities in flight schedule (e.g. delays, flight cancellations).
D5.6 Cancellation of previously booked counter shall be made at least 12 hours
before the flight event.
D6. DURATION AND NUMBERS OF COUNTERS TO BE PROVIDED:
D6.1 The duration and number of check-in counters will depend on the flight
schedule and size of aircraft used by the airlines / operator.
D6.2 Provision of counters shall not commence more than three hours before the
schedule departure time and continue till the end of schedule departure time.
D6.3 Extended or shorter opening hours are permitted in the event of delays or in
exceptional cases for which there must be sound operational reasons.
D6.4 20 Passenger per hour (with passport control and a few additional entries)
processing capacity per counter will be used as the basis for determining the
number of counters needed.

D7. SUSPENSION OF SERVICES, LATE PAYMENT, PENALTY &

SURCHARGE:
D7.1 If an airline / operator fails to pay invoices by more than one month from the
due date, PCAA shall have the right to suspend services till such time all
outstanding amounts including late payment penalty & surcharge are cleared
by the defaulting airline /operator.

D8. PROVISION OF STATISTICAL DATA:

D8.1 Any data / information / report regarding passenger and baggage shall be
provided by the Airline(s)/Operator(s) to PCAA on periodical basis in addition
to ‘as and when’ required basis.

D9. EXCLUSIVE RIGHTS:

D9.1 The Designated Service Provider shall have the sole and exclusive right to
provide the Services to the airlines /operators for the duration of its License
Agreement with PCAA.
D10. SERVICE DESK:
D10.1The Designated Service Provider shall provide and maintain with PCAA:
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D10.1.1 A “Service Desk” that shall be available for the lodgment of

incidents on a 24 hours basis each day.
D10.1.2 Details of Service Desk, including contact details.
D10.2The airlines / operators shall report all incidents to the Service Desk and give
accurate details of the incident, and all other information necessary for the
Designated Service Provider to investigate the incident. The Designated
Service Provider will promptly report the same to the PCAA and the airlines /
operators. The Service Desk will log an incident record in the service
management systems and PCAA will be informed of the incident record
number.

D11. USE OF THE AIRPORT SERVICES, USE OF DATA AND DATA

PROTECTION
D11.1 Airline / Operator acknowledges that airline / operator is solely
responsible for reviewing assessing and protecting any data generated by
the Airport Service (“Service Data”) in light of information available to it
and its own experience and independent knowledge and in accordance
with relevant civil aviation legislation and good air transport industry
practice in Pakistan.
D11.2 Airline / Operator shall, with respect to each and all Personal Data and
Operational data loaded onto the Equipment by or on behalf of Airline /
Operator, be responsible for the management of the Personal Data and
shall ensure that any Personal Data shall have been lawfully obtained
and limit such Personal Data as is specifically required for the purposes
of the Airport Services. Airline / Operator shall ensure that at all times its
personnel and agents shall not load or store any sensitive Personal Data
onto the Equipment.
D11.3 Airline / operator shall be responsible for the compliance of Aviation
Cyber Security and ensure that security of data and cyber protection
standards in the light of CAAO-001-SCXX-1.0”
D11.4 Airline / Operator shall load into, store and maintain current system data
and files provided by or on behalf of Airline / Operator, which may be
required for the relevant Airport Service (“Airport User Data”) & Airline /
Operator shall:
D11.4.1. Maintain and protect regular back-ups of all Airport User Data in
accordance with good air transport industry practice standards,
and make such back-ups available to PCAA and/or designated
Service Provider as reasonably required from time to time; and
D11.4.2. Be responsible for any delay or failure of an Airport Service that
relies on the accuracy and/or timely delivery of any Airport User
Data.
D11.5 Designated Service Provider and the Airline / Operator will each comply
with all applicable legislation, rules and regulations (including rules,
directives and laws relating to the protection of Personal Data) in relation
to the use and delivery of the services specified in clause D2.
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D11.6 If for any reason Designated Service Provider or their personnel are
permitted access to Personal Data or are supplied with or otherwise
provided with Personal Data by Airline / Operator during the delivery of
the services specified in clause D2, Designated Service Provider and
their personnel shall:
D11.6.1 use and/or hold such Personal Data for the purposes and in the
manner directed by the Airline / Operator and shall not otherwise
modify, amend or alter the contents of Personal Data or disclose
or permit the disclosure of such Personal Data to any third party
unless specifically authorised in writing by the Airline / Operator
and shall take all such steps as may be necessary to safeguard
such Personal Data;
D11.6.2 implement appropriate technical and organisational measures to
protect such Personal Data against accidental or unlawful
destruction or accidental loss, alterations, and unauthorised
disclosure or access; and
D11.6.3 return such Personal Data to Airline / Operator on request or
termination or expiry of period for provision of the services
specified in clause D2 (whichever is sooner).
D11.7 Where, through no fault of its own, Designated Service Provider would
not be able to perform an obligation without being in breach of the
relevant data protection legislation (including where this happens as a
result of any actual or stated non-compliance by Airline / Operator with
such legislation in relation to Personal Data of PCAA or its sub-
contractors), PCAA and/or Designated Service Provider shall notify
Airline / Operator promptly and shall not perform the obligation until such
obligation would cease to involve it being in breach of such legislation in
accordance with CAAO-001-SCXX-1.0.
D11.8 Airline / Operator will be responsible for the proper use and operation of
the equipment provided as part of the Services specified in clause D2
(“Equipment”) and undertakes to ensure that:
D11.8.1 no modifications are made to the Equipment, or that the
Equipment is not disconnected, removed, altered or interfered
with; and
D11.8.2 no accessory or additional equipment is physically connected to
the Equipment other than that which has been supplied for use
with the services specified in clause D2.
D11.9 Airline / Operator shall be liable for any loss or damage to the Equipment
if caused during use by Airline / Operator’s employees and/or agents and
Airline / Operator shall indemnify both PCAA and Designated Service
Provider in respect of any loss or damage to the Equipment and also
immediately on Designated Service Providers’ first written demand
reimburse the costs associated with repair or replacement of Equipment
damaged by Airline / Operator’s employees and/or agents on cost plus
fifteen percent (15%) handling fee basis.
D11.10 Airline / Operator shall be responsible to provide or procure the following:
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D11.10.1 A wide area telecommunications network connection to their host

applications;
D11.10.2 having had their terminal emulator tested and certified by the
designated Service Provider and/or its subcontractor prior to
deployment at the Airport;
D11.10.3 connection configuration data for connecting their departure
control systems to the Designated Service Provider’s CUPPS &
BRS system.
D11.11 Airline / Operator
is responsible for supplying operational and paper
consumables such as, but not limited to, paper for printers, bag tag labels
and boarding passes at counter, paper for printing flight manifest and
baggage report.
D11.12 All the consumables including but not limited to paper for printers, bag tag
labels, boarding cards etc. should be IATA Certified.
D11.13 In case the Airline / Operator chooses to have the Designated Service
Provider supply consumables comprising paper for printers, bag tag
labels and boarding passes, Designated Service Provider will be entitled
to additional charges for provision of the same.
D11.14 Reports:

D11.14.1 In order for PCAA and the Designated Service Provider to collect
the number of passengers for each departing flight in an
accurate manner Airline / Operator shall be responsible to,
coordinate with its Departure Control System (DCS) in order for
the latter to generate at the closure of each flight the following
two (2) messages:
D11.14.1.1 Load Message (LDM); and
D11.14.1.2 Statistical Load Summary Message (SLS)
D11.14.2 The two messages above should be generated by the DCS
according to the IATA format and sent to an address to be
communicated to Airline / Operator by PCAA and Designated
Service Provider prior to the commencement of the Airport
Services at each Airport.
D11.14.3 In case Airline / Operator fails to deliver the LDM and SLS
messages at the closure of any flight, the flight will be considered
as fully occupied and billed accordingly, unless exact verified
boarding record is provided within twenty four (24) hours of flight
departure.
D11.14.4 In order for PCAA and Designated Service Provider to obtain the
Passenger Name List (PNL) related to each of the departing
flights, Airline / Operator agrees to coordinate with its Departure
Control System (DCS) in order for the latter to generate at the
closure of each flight the Passenger Name List (PNL) message.
D11.14.5 The PNL message should be generated by the DCS according to
the IATA format and sent to an address to be provided to Airline /
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Operator by PCAA and Designated Service Provider prior to the

commencement of the Airport Services at each Airport.
D12. ENFORCEMENT ACTION / IMPOSITION OF FINANCIAL
PENALTIES FOR CONTRAVENTION OF CIVIL AVIATION
RULERS / REGULATIONS:
D12.1 In case of violation of these Operating Regulations, CAA reserves the right
to take enforcement actions at its sole discretion, including financial
penalties on the defaulting airlines / operators, considering severity of
violations, as outlined below.
D12.2 Limitation / Suspension / Cancellation of AOC / License of domestic

airlines / operators.
D12.3 Financial penalties may be progressively imposed as follows;

1st Occurrence 2nd Occurrence 3rd Occurrence

Rs. 20,000 Rs. 40,000 Rs. 60,000
In case of violation of serious nature, penalties may be enhanced up to.
Rs. 30,000 Rs. 60,000 Rs. 100,000
* Financial penalties of more than Rs. 100,000 may be imposed in line with CARs, 1994.

D13. REVIEW OF ORs:

D13.1 The requirements and conditions specified in these Operating Regulations
may be reviewed / amended, as and when deemed appropriate by the
Competent Authority.

E. EVIDENCES (ACRONYMS / RECORDS / REFERENCES):

E.1 ACRONYMS:
AOC : AIR OPERATOR CERTIFICATE
BRS : BAGGAGE RECONCILIATION SYSTEM
CUPPS : COMMON USE PASSENGER PROCESSING SYSTEM
ORs : OPERATING REGULATIONS
CAA : CIVIL AVIATION AUTHORITY
CAO, 1960 : CIVIL AVIATION ORDINANCE, 1960
CARs, 1994 : CIVIL AVIATION RULES, 1994
CUSS : COMMON USE SELF SERVICE
DCS : DEPARTURE CONTROL SYSTEM
DGCAA : DIRECTOR GENERAL CIVIL AVIATION AUTHORITY
ICAO : INTERNATIONAL CIVIL AVIATION ORGANIZATION
LDM : LOAD MESSAGE
PCAAO, 1982 : PAKISTAN CIVIL AVIATION AUTHORITY ORDINANCE, 1982
PCAA : PAKISTAN CIVIL AVIATION AUTHORITY
PCI : PER PASSENGER CHECK-IN CHARGES
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PNL : PASSENGER NAME LIST

SLS : STATISTICAL LOAD SUMMARY MESSAGE

E.2 RECORDS:
Nil
E.3 REFERENCES:

E.3.1 Pakistan Civil Aviation Authority Ordinance, 1982

E.3.2 Civil Aviation Rules, 1994
E.3.3 Document & Record Control procedure (CAAO-001-MSXX-2.0)
E.3.4 Security Grading / Classification & Maintain of Office Files / Documents
(CAAO-004-HRBS)
E.3.5 Aviation Cyber Security Policy CAAO-001-SCXX-1.0.

E.4 IMPLEMENTATION:
This Operating Regulations shall be implemented with effect from 1st May 2019.

(SHAHRUKH NUSRAT)
Director General,
Dated: - June 2019 Pakistan Civil Aviation Authority

(IRFAN SABIR)
Air Commodore
Director Air Transport & ER
Dated: - June 2019
File No. HQCAA/1096/055/ATEO