LG LHB645

Internal Use Only
Website http://biz.lgservice.com
SERVICE MANUAL
3D Blu-ray™ / DVD
Home Cinema System
SERVICE MANUAL
MODEL: LHB645 (LHB645, S65T1-S/C/W, S65S1-S)

MODEL: LHB645
(LHB645, S65T1-S/C/W, S65S1-S)
CAUTION
BEFORE SERVICING THE UNIT, READ THE “SAFETY PRECAUTIONS”
IN THIS MANUAL.
P/NO : AFN76552485 JANUARY, 2015

CONTENTS
SECTION 1 ........ SUMMARY

SECTION 2 ........ ELECTRICAL
SECTION 3 ........ CABINET & MAIN CHASSIS
SECTION 4 ........ MT8563 F/E LOADER PART
SECTION 5 ........ REPLACEMENT PARTS LIST
1-1
SECTION 1
SUMMARY
CONTENTS
PRODUCT SAFETY SERVICING GUIDELINES FOR BD-HTS PRODUCTS .................................................. 1-3
SERVICING PRECAUTIONS ............................................................................................................................ 1-4

• GENERAL SERVICING PRECAUTIONS
• INSULATION CHECKING PRODEDURE
• ELECTROSTATICALLY SENSITIVE (ES) DEVICES
INITIAL SYSTEM SETUP .................................................................................................................................. 1-5
HIDDEN KEY MODE ......................................................................................................................................... 1-7
FIRMWARE UPDATE GUIDE ........................................................................................................................... 1-9
NETWORK SOFTWARE UPDATE ................................................................................................................. 1-10
SPECIFICATIONS ........................................................................................................................................... 1-12
1-2
PRODUCT SAFETY SERVICING GUIDELINES FOR BD-HTS PRODUCTS
IMPORTANT SAFETY NOTICE
This manual was prepared for use only by properly trained audio-video service
technicians.
When servicing this product, under no circumstances should the original design be
modified or altered without permission from LG Corporation. All components should
be replaced only with types identical to those in the original circuit and their physical
location, wiring and lead dress must conform to original layout upon completion of
repairs.
Special components are also used to prevent x-radiation, shock and fire hazard.
These components are indicated by the letter “x” included in their component des-
ignators and are required to maintain safe performance. No deviations are allowed
without prior approval by LG Corporation.
Circuit diagrams may occasionally differ from the actual circuit used. This way,
implementation of the latest safety and performance improvement changes into the
set is not delayed until the new service literature is printed.
TIPS ON PROPER INSTALLATION
CAUTION : Do not attempt to modify this product in any way. Never perform cus-
1. Never install any receiver in a closed-in recess, cubbyhole, or closely fitting shelf
tomized installations without manufacturer’s approval. Unauthorized modifications
space over, or close to, a heat duct, or in the path of heated air flow.
will not only void the warranty, but may lead to property damage or user injury.
2. Avoid conditions of high humidity such as: outdoor patio installations where dew
Service work should be performed only after you are thoroughly familiar with these
is a factor, near steam radiators where steam leakage is a factor, etc.
safety checks and servicing guidelines.
3. Avoid placement where draperies may obstruct venting. The customer should
GRAPHIC SYMBOLS also avoid the use of decorative scarves or other coverings that might obstruct
The exclamation point within an equilateral triangle is intended to ventilation.
alert the service personnel to important safety information in the
service literature. 4. Wall- and shelf-mounted installations using a commercial mounting kit must
The lightning flash with arrowhead symbol within an equilateral follow the factory-approved mounting instructions. A product mounted to a shelf
triangle is intended to alert the service personnel to the presence of or platform must retain its original feet (or the equivalent thickness in spacers) to
noninsulated “dangerous voltage” that may be of sufficient magnitude provide adequate air flow across the bottom. Bolts or screws used for fasteners
to constitute a risk of electric shock. must not touch any parts or wiring. Perform leakage tests on customized instal-
The pictorial representation of a fuse and its rating within an equi- lations.
lateral triangle is intended to convey to the service personnel the 5. Caution customers against mounting a product on a sloping shelf or in a tilted
following fuse replacement caution notice: position, unless the receiver is properly secured.
CAUTION : FOR CONTINUED PROTECTION AGAINST RISK 6. A product on a roll-about cart should be stable in its mounting to the cart.
OF FIRE, REPLACE ALL FUSES WITH THE SAME TYPE AND Caution the customer on the hazards of trying to roll a cart with small casters
RATING AS MARKED NEAR EACH FUSE. across thresholds or deep pile carpets.
SERVICE INFORMATION 7. Caution customers against using extension cords. Explain that a forest of exten-
While servicing, use an isolation transformer for protection from AC line shock. After sions, sprouting from a single outlet, can lead to disastrous consequences to
the original service problem has been corrected, make a check of the following: home and family.
FIRE AND SHOCK HAZARD
1. Be sure that all components are positioned to avoid a possibility of adjacent
component shorts. This is especially important on items trans-ported to and from
the repair shop.
2. Verify that all protective devices such as insulators, barriers, covers, shields,
strain reliefs, power supply cords, and other hardware have been reinstalled per
the original design. Be sure that the safety purpose of the polarized line plug has CAUTION : CLASS 1M VISIBLE AND INVISIBLE LASER
not been defeated. RADIATION WHEN OPEN. DO NOT VIEW DIRECTLY WITH
3. Soldering must be inspected to discover possible cold solder joints, solder OPTICAL INSTRUMENTS
splashes, or sharp solder points. Be certain to remove all loose foreign par-
ticles. Use of controls, adjustments or the performance of procedures
4. Check for physical evidence of damage or deterioration to parts and compo- other than those specified herein may result in hazardous radia-
nents, for frayed leads or damaged insulation (including the AC cord), and tion exposure.
replace if necessary.
5. No lead or component should touch a high current device or a resistor rated at 1
watt or more. Lead tension around protruding metal surfaces must be avoided.
6. After reassembly of the set, always perform an AC leakage test on all exposed
metallic parts of the cabinet (the channel selector knobs, antenna terminals,
handle and screws) to be sure that set is safe to operate without danger of
electrical shock. DO NOT USE A LINE ISOLATION TRANSFORMER DURING
THIS TEST. Use an AC voltmeter having 5000 ohms per volt or more sensitivity
in the following manner: Connect a 1500 ohm, 10 watt resistor, paralleled by a
.15 mfd 150V AC type capacitor between a known good earth ground water pipe,
conduit, etc.) and the exposed metallic parts, one at a time. Measure the AC volt-
age across the combination of 1500 ohm resistor and .15 mfd capacitor. Reverse
the AC plug by using a non-polarized adaptor and repeat AC voltage measure-
ments for each exposed metallic part. Voltage measured must not exceed 0.75
volts RMS. This corresponds to 0.5 milliamp AC. Any value exceeding this limit
constitutes a potential shock hazard and must be corrected immediately.
1-3
SERVICING PRECAUTIONS
CAUTION: Before servicing the BD-HTS covered by this ser- Electrostatically Sensitive (ES) Devices
vice data and its supplements and addends, read and follow Some semiconductor (solid state) devices can be damaged
the SAFETY PRECAUTIONS. easily by static electricity. Such components commonly are
NOTE: if unforeseen circumstances create conflict between called Electrostatically Sensitive (ES) Devices. Examples of
the following servicing precautions and any of the safety typical ES devices are integrated circuits and some field effect
precautions in this publications, always follow the safety pre- transistors and semiconductor chip components.
cautions. The following techniques should be used to help reduce the
Remember Safety First : incidence of component damage caused by static electricity.
General Servicing Precautions 1. Immediately before handling any semiconductor compo-

1. Always unplug the BD-HTS AC power cord from the AC nent or semiconductor-equipped assembly, drain off any
power source before: electrostatic charge on your body by touching a known
(1) Removing or reinstalling any component, circuit board, earth ground. Alternatively, obtain and wear a commercially
module, or any other assembly. available discharging wrist strap device, which should be
(2) Disconnecting or reconnecting any internal electrical removed for potential shock reasons prior to applying power
plug or other electrical connection. to the unit under test.
(3) Connecting a test substitute in parallel with an electro-
lytic capacitor. 2. After removing an electrical assembly equipped with ES
Caution : A wrong part substitution or incorrect polar- devices, place the assembly on a conductive surface such
ity installation of electrolytic capacitors may result in an as aluminum foil, to prevent electrostatic charge buildup or
explosion hazard. exposure of the assembly.
2. Do not spray chemicals on or near this BD-HTS or any of its 3. Use only a grounded-tip soldering iron to solder or unsolder
assemblies. ES devices.
3. Unless specified otherwise in this service data, clean elec- 4. Use only an anti-static solder removal device. Some solder
trical contacts by applying an appropriate contact cleaning removal devices not classified as “anti-static” can generate
solution to the contacts with a pipe cleaner, cotton-tipped electrical charges sufficient to damage ES devices.
swab, or comparable soft applicator.
Unless specified otherwise in this service data, lubrication of 5. Do not use freon-propelled chemicals. These can generate
contacts is not required. an electrical charge sufficient to damage ES devices.
4. Do not defeat any plug/socket B+ voltage interlocks with 6. Do not remove a replacement ES device from its protective
whitch instruments covered by this service manual might be package until immediately before you are ready to install
equipped. it. (Most replacement ES devices are packaged with leads
electrically shorted together by conductive foam, aluminum
5. Do not apply AC power to this BD-HTS and / or any of its foil,or comparable conductive material).
electrical assemblies unless all solidstate device heat sinks
are correctly installed. 7. Immediately before removing the protective material from
the leads of a replacement ES device, touch the protective
6. Always connect the test instrument ground lead to an material to the chassis or circuit assembly into which the
appropriate ground before connecting the test instrument device will be installed.
positive lead. Always remove the test instrument ground
lead last. Caution: Be sure no power is applied to the chassis or cir-
cuit, and observe all other safety precautions.
Insulation Checking Procedure
Disconnect the attachment plug from the AC outlet and turn 8. Minimize bodily motions when handling unpackaged
the power on. Connect an insulation resistance meter (500V) replacement ES devices. (Normally harmless motion such
to the blades of the attachment plug. The insulation resistance as the brushing together of your clothes fabric or the lifting
between each blade of the attachment plug and accessible of your foot from a carpeted floor can generate static elec-
conductive parts (Note 1) should be more than 1Mohm. tricity sufficient to damage an ES device.)
Note 1 : Accessible Conductive Parts include Metal panels,
Input terminals, Earphone jacks,etc.
1-4
INITIAL SYSTEM SETUP
When you turn on the unit for the first time, the initial setup wizard appears on the screen. Set the display language
and network settings on the initial setup wizard.
1. Press (POWER). 5. Press ENTER () to verify the test tone signals of
The initial setup wizard appears on the screen. the speakers.
2. Use /// to select a display language and

press ENTER ().
After verifying the test tone signals, press ENTER

() while [Stop] is highlighted.
Select [Next] and press ENTER ().
3. After checking the Terms of Service, select 6. You can listen to TV sound through HTS
[Agree] to use the Premium Service and SW Speaker automatically when TV is turned on.
Updates. Read and prepare the preparations for
the network settings and then press ENTER ()
while [Start] is highlighted.
Press  to move and press / to select [On]

or [Off]. Select [Next] and press ENTER ().
If wired network is connected, the network 7. Check all the settings that you have set in the
connection setting will automatically be finished. previous steps.
Press ENTER () while [Finish] is highlighted to

4. Select [Next] and press ENTER (). finish the initial setup settings. If there is any
settings to be changed, use /// to select 1
and press ENTER ().
1-5
8. Displays private sound mode guide. Press ENTER
().
9. Displays the guide to enjoy online contents using

LG AV Remote. Press ENTER ().
1-6
HIDDEN KEY MODE
1. MPEG HIDDEN KEY
AVAILABLE ENTRANCE
HIDDEN MODE EXIT KEY DISPLAY RESULT
STATUS KEY
1+3+9+7
DISPLAY SYSTEM (NO DISC||OPEN)&& +1+3+9 SYSTEM FACTORY RESET(All of data have to be
Pause || MP2
INFORMATION (Highlight on 16:9 Full) +ENTER INFORMATION Initialized as Factory Mode except SPDATA)
or MP2
1.FACTORY RESET(All of data have to be

1+3+9+7 Initialized as Factory Mode)
DISPLAY SYSTEM (NO DISC||OPEN)&& +1+3+9 Pause || SYSTEM 2.Clear SDPDATA and copy SPDRO to
INFORMATION (Highlight on 16:9 Full) +0+ENTER MP11 INFORMATION SPDATA
or MP11 3. Auto power off after Clear SDPDATA and
copy SPDRO to SPDATA
(NO DISC or Tray

DISPLAY SYSTEM OPEN State) and 4+5+6+2
Debug
INFORMATION for Setup-DISPLAY-TV +5+8+0 PAUSE
Information
Devlelop Aspect Ratio- +ENTER
16:9 Full
(NO DISC||STOP) &&

2+1+0+4 PASSWORD
CLEAR PASSWORD (SETUP LOCK MENU X LOCK PASSWORD Cleared.
+9+9 CLR(VFD)
ON)
display “LOC”,
ENTER DEMO LOCK pause+1 pause+1 “UNLOC” Enter, leave Front Lock mode by toggle.
(DISC && CLOSE)
MODE +7+3+9 +7+3+9 (VFD) See the Demo Lock sheet
for 3 sec.
Clear key
(RCU)
System Log Save to
ALWAYS AVAILABLE 3 seconds X OK(VFD) Save Log Data to Flash
Flash
Hold simulta-
neously
Push Stop key 480P or 576P

Change Resolution ALWAYS AVAILABLE X Change the Resolution to 480P or 576P
5 sec on VFD
Open and Home Menu

OFF. push pause AUTO->PAL- Video system is changed as AUTO->PAL
Chage Video System X
(Video system option is key for 5 sec >NTSC(VFD) ->NTSC->AUTO…
PAL only)
CPUSB, OK
BE/FE DEBUG MES- ALWAYS 1+2+3+6 (VFD)
X Write BE/FE Debug Message
SAGE AVAILABLE +9+Enter or
NOUSB
CPUSB, OK
ALWAYS 1+2+3+6 (VFD)
BE DEBUG MESSAGE X Write BE Debug Message
AVAILABLE +8+Enter or
NOUSB
CPUSB, OK
ALWAYS 1+2+3+6 (VFD)
FE DEBUG MESSAGE X Write FE Debug Message
AVAILABLE +7+Enter or
NOUSB
ALWAYS pause+1+4
DRM Key Download X key download Option, DRM, MAC burn into the set.
AVAILABLE +7+3+5+9
Highlight on
Upgrade sdpro.bin “Setup->OTHERS 1+2+3+4 X sdpro upgrade sdpro burn into the set.
->DivX® VOD”
1-7
2. MICOM HIDDEN KEY
AVAILABLE
HIDDEN MODE ENTRANCE KEY EXIT KEY DISPLAY RESULT
STATUS
DVD FUNCTION
Front Stop + RMC “D-LOCK”
Door Lock and POWER ON Toggling
Stop for 5s display for 3s
STATUS
DVD FUNCTION
Front Stop + RMC “D-UNLOCK”
Door Unlock and POWER ON Toggling
Stop for 5s display for 3s
STATUS
Display MICOM Ver,

POWER ON Front Stop + RMC
Version Check POWER OFF M-0807031 OPTION CODE,
STATUS Play for 5s Touch Key Ver

EEPROM INITIAL auto exit “E2P CLEAR”
STATUS ‘0’ for 5s

EEPROM EDIT Toggling OP0-10
STATUS ‘2’ for 5s

Wireless spk remate “REMATE:
STATUS mute
1-8
FIRMWARE UPDATE GUIDE
1. COPY AN UPDATE FILE TO A MEDIA (USB OR CD-ROM)
Update File Name: LG_HB_A100M63.ROM
1) An update file have to be copied onto the root of file system.

2) USB and CD-ROM are able to use firmware update.
< Example: Nero Burning Rom >
2. UPDATE FIRMWARE
1) Insert USB or CD-ROM which has an update file.
2) OSD responds to the insertion event.
3) OSD is shown as below.
Caution:
Do not turn off the power during the software update.
Note:
If the software includes the driver update, disc tray may open during the process.
3. AFTER UPDATE COMPLETE

1) When update is completed, the power will be turned off automatically in a few seconds.
2) Turn the power back on. The system now operates with the new version.
1-9
NETWORK SOFTWARE UPDATE
Network update notification Software update
From time to time, performance improvements and/ You can update the player using the latest software
or additional features or services may be made to enhance the products operation and/or add new
available to units that are connected to a broadband features. You can update the software by connecting
home network. If there is new software available and the unit directly to the software update server.
the unit is connected to a broadband home network,
the player will inform you about the update as Note:
follows. • Before updating the software in your player,
remove any disc and USB Device from the player.
Option 1: • Before updating the software in your player,
1. The update menu will appear on the screen when turn the player off and then turn it back on.
you turn on the player. • During the software update procedure,
2. Use / to select a desired option and then press do not turn off the player or disconnect AC power,
ENTER (). or do not press any button.
• If you cancel the update, turn off the power and
turn it on for stable performance.
• This unit cannot be updated to previous software
version.
1. Check the network connection and settings.

2. Select [Software] option in the [Settings] menu
then press ENTER ().
3. Select [Update] option, and press ENTER ().
[OK] Starts the software update.
Exits the update menu and

[Cancel]
the home appears.
Option 2:
If the software update is available from the update
The player will check for the newest update.
server, the “Update” icon appears in the Home
menu. Press blue (B) colored button to start the
Note:
update procedure.
• Pressing ENTER () while checking for the update
will end the process.
• If there is no update available, the Message,
“No update is found.” appears. Press ENTER ()
to return to the [Home Menu].
4. If newer version exists, the message

“A new update was found. The update takes a few
minutes. Do you want to update?” appears.
5. Select [OK] to start update.

(Selecting [Cancel] will end the update.)
6. The player starts downloading the newest update

from the server. (Downloading will takes several
minutes depending on your home network condition)
1-10
7. To update software the next time, the software
update procedure has to be started from the
beginning again.
Caution:
Do not turn off the power during the software update.
Note:
If the software includes the driver update, disc tray
may open during the process.
8. When update is completed, the power will be

turned off automatically in a few seconds.
9. Turn the power back on. The system now operates

with the new version.
Note:
The Software Update function may not work properly
depending on your internet environment. In this case,
you can obtain the latest software from the authorized
LG Electronics Service Center then update your player.
Refer to “Customer Support”.
1-11
SPECIFICATIONS
• GENERAL
Power requirements Refer to main label.
Power consumption Refer to main label.
Networked standby : 0.5 W (If all network ports are activated.)
Dimensions (W x H x D) Approx. 360 mm x 60.5 mm x 299 mm
Net Weight (Approx.) 2.7 kg
Operating temperature 5 °C to 35 °C (41 °F to 95 °F)
Operating humidity 5 % to 90 %
• INPUTS/OUTPUTS
HDMI OUT (video/audio) 19 pin (Type A, HDMI™ Connector) x 1
ANALOG AUDIO IN 2.0 Vrms (1 kHz, 0 dB), 600 Ω, RCA jack (L, R) x 1
DIGITAL IN (OPTICAL) 3 V (p-p), Optical jack x 1
• TUNER
FM Tuning Range 87.5 to 108.0 MHz or 87.50 to 108.00 MHz
• AMPLIFIER
Power output (3 Ω), (RMS), THD 10 %
Total 1000 W
Front 167 W x 2
Center 167 W
Rear 167 W x 2
Sub-Woofer 167 W (Passive)
• SYSTEM
Laser Semiconductor laser
Wavelength 405 nm / 650 nm
Signal system Standard NTSC/PAL color TV system
Frequency response 20 Hz to 18 kHz (48 kHz, 96 kHz, 192 kHz sampling)
Harmonic distortion Less than 0.05 %
Dynamic range More than 80 dB
LAN port Ethernet jack x 1, 10BASE-T / 100BASE-TX
Bus Power Supply (USB) 5V 500 mA
1-12
• SPEAKERS
Front speaker
Type 1 Way 1 speaker
Impedance 3Ω
Rated Input Power 167 W
Max. Input power 334 W
Net Dimensions (W x H x D) 290 mm x 1100 mm x 290 mm
Net Weight 3.5 kg
Rear speaker
Impedance 3Ω
Net Dimensions (W x H x D) 100.5 mm x 142 mm x 97 mm
Net Weight 0.4 kg
Center speaker
Impedance 3Ω
Net Dimensions (W x H x D) 220 mm x 98.5 mm x 104 mm
Net Weight 0.5 kg
Subwoofer
Impedance 3Ω
Net Dimensions (W x H x D) 172 mm x 391 mm x 261 mm
Net Weight 5.2 kg
• Design and specifications are subject to change without notice.
1-13
1-14
SECTION 2 ELECTRICAL
CONTENTS
DIGITAL DISPLAY & MEDIA TRAINING MASTER ......................................................................................... 2-2
1. DISTORTED PICTURE........................................................................................................................... 2-2
2. NO PICTURE .......................................................................................................................................... 2-7
3. PICTURE COLOR................................................................................................................................. 2-12
4. NOISE/AUDIO PROBLEMS.................................................................................................................. 2-14
5. MISCELLANEOUS ................................................................................................................................ 2-17
6. BLU-RAY PLAYER ............................................................................................................................... 2-26
ONE POINT REPAIR GUIDE .......................................................................................................................... 2-27

1. NO POWER PROBLEM ....................................................................................................................... 2-27
2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE ON FRONT PANEL.................... 2-29
3. WIRED NETWORK CONNECTION ERROR ....................................................................................... 2-36
4. BAD HDMI VIDEO / AUDIO OUTPUT .................................................................................................. 2-37
5. NO AUDIO FROM SPEAKER............................................................................................................... 2-38
6. NO USB ................................................................................................................................................ 2-39
7. BT CONNECTION ERROR .................................................................................................................. 2-40
ELECTRICAL TROUBLESHOOTING GUIDE................................................................................................. 2-41

1. SYSTEM POWER SUPPLY ON SMPS BOARD .................................................................................. 2-41
2. POWER SUPPLY ON MAIN BOARD ................................................................................................... 2-44
3. SYSTEM PART ..................................................................................................................................... 2-48
4. NO HDMI OUTPUT ............................................................................................................................... 2-50
5. NO AUDIO OUTPUT ............................................................................................................................ 2-51
WAVEFORMS .................................................................................................................................................. 2-52

1. SYSTEM PART - 1 (MPEG CRYSTAL 27 MHz) .................................................................................. 2-52
2. SYSTEM PART - 2 (DDR3 MEMORY) ................................................................................................. 2-53
3. AUDIO PART - 1 (ADC I2C) ................................................................................................................. 2-54
4. AUDIO PART - 2 (PWM I2S / I2C) ....................................................................................................... 2-55
5. HDMI PART .......................................................................................................................................... 2-56
WIRING DIAGRAM .......................................................................................................................................... 2-57
BLOCK DIAGRAM .......................................................................................................................................... 2-59
CIRCUIT DIAGRAMS ...................................................................................................................................... 2-61

1. SMPS CIRCUIT DIAGRAM .................................................................................................................. 2-61
2. MAIN & AMP - MICOM CIRCUIT DIAGRAM........................................................................................ 2-63
3. MAIN & AMP - POWER CIRCUIT DIAGRAM ...................................................................................... 2-65
4. MAIN & AMP - MPEG CIRCUIT DIAGRAM ......................................................................................... 2-67
5. MAIN & AMP - MEMORY CIRCUIT DIAGRAM .................................................................................... 2-69
6. MAIN & AMP - F/E CIRCUIT DIAGRAM .............................................................................................. 2-71
7. MAIN & AMP - ADC / MIC CIRCUIT DIAGRAM................................................................................... 2-79
8. MAIN & AMP - I/O CIRCUIT DIAGRAM ............................................................................................... 2-75
9. MAIN & AMP - PWM CIRCUIT DIAGRAM ........................................................................................... 2-77
10. MAIN & AMP - AMP CIRCUIT DIAGRAM ............................................................................................ 2-79
11. JACK CIRCUIT DIAGRAM (OPTIONAL PART) ................................................................................... 2-81
12. FRONT CIRCUIT DIAGRAM ................................................................................................................ 2-85
CIRCUIT VOLTAGE CHART ........................................................................................................................... 2-87

1. ICs ......................................................................................................................................................... 2-87
2. CAPACITORS ....................................................................................................................................... 2-88
3. CONNECTORS ..................................................................................................................................... 2-88
PRINTED CIRCUIT BOARD DIAGRAMS ....................................................................................................... 2-89

1. SMPS P. C. BOARD ............................................................................................................................. 2-89
2. MAIN & AMP P. C. BOARD .................................................................................................................. 2-91
3. JACK P. C. BOARD (OPTIONAL PART).............................................................................................. 2-93
4. FRONT P. C. BOARD ........................................................................................................................... 2-95
2-1
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Objective: To provide clear and concise guidelines for customer service agents to handle calls on
box goods calls.
1. DISTORTED PICTURE
1-1. Lines on Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
Determine what cables the customer is using to connect

What cables is NO the BD to the TV and if connected properly. Refer to OM for
the customer using to connections. Tighten any loose cables. Make sure the customer
connect the BD? is not connecting a BD to VCR or BD to DVD Recorder.
Copy protection can distort the picture on older DVD models.
YES
Make sure the TV is on the correct input.

Is the TV set NO Turn TV off, then on to determine input.
to the correct input? Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
YES
One disc displaying the issue is a problem with the disc.

Do ghosting appear NO Multiple discs displaying the problem could indicate the BD lens needs to
when watching multiple discs? be cleaned. Recommend the customer use a lens cleaner on the BD.
A lens cleaner is available at any local electronics retailer.
YES

Do lines appear NO Multiple discs displaying the problem could indicate the BD lens needs to
when watching multiple discs? be cleaned. Recommend the customer use a lens cleaner on the BD.
A lens cleaner is available at any local electronics retailer.
YES
Connect the BD to another TV and play a disc.

Does ghosting appear NO No ghosting during disc play back indicates a problem with the first TV.
when the BD is connected to Please refer to the owners manual for instructions on how to connect
another TV? the BD to a TV. If the BD has a problem on the second TV,
then see service chart for service information.
YES
Have the customer try another set of cables. A bad cable can
Has the customer tried NO also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
2-2
1-2. Ghost Picture
Determine what cables the customer is using to connect the BD to

NO the TV and if connected properly. Refer to OM for connections.
What cables is the customer
Tighten any loose cables. Make sure the customer is not connecting a
using to connect the BD?
BD to VCR or BD to DVD Recorder. Copy protection can distort
the picture on older VCR models.
YES
NO Make sure the TV is on the correct input. Turn TV off,

Is the TV set to
then on to determine input. Video when using composite,
the correct input?
or component. DVI when using DVI, and HDMI when using HDMI.
YES

Do ghosting appear when NO Multiple discs displaying the problem could indicate the BD lens
watching multiple discs? needs to be cleaned. Recommend the customer use a lens cleaner
on the BD. A lens cleaner is available at any local electronics retailer.
YES
Ghosting appearing when watching a TV program indicates an

Do lines appear when NO issue with the display. If the TV program is fine, then connect
watching a TV program? the BD to another input on the display to determine
if the problem is following the BD.
YES

Does ghosting NO No ghosting during disc play back indicates a problem with the first TV.
appear when the BD is Please refer to the owners manual for instructions on how to
connected to another TV? connect the BD to a TV. If the BD has a problem on the second TV,
YES
2-3
1-3. Rolling Picture

Tighten any loose cables. Make sure the customer is not connecting
a BD to VCR or BD to DVD Recorder. Copy protection can distort
YES

Is the TV set to
then on to determine input. Video when using composite,
the correct input?
YES

Does rolling appear when NO Multiple discs displaying the problem could indicate the BD lens
YES
Rolling appearing when watching a TV program indicates

Does rolling appear when NO an issue with the display. If the TV program is fine, then connect
watching a TV program? the BD to another input on the display to determine if the problem
is following the BD.
YES
Connect the BD to another TV and play a disc. No lines during disc play
Does rolling appear NO back indicates a problem with the first TV. Please refer to the owners
when the BD is connected to
manual for instructions on how to connect the BD to a TV. If the BD has a
another TV?
problem on the second TV, then see service chart for service information.
YES
Have the customer try another set of cables. A bad cable can also
Has the customer tried NO cause video problems. Test the cable with another device to the TV
another set of cables? to also determine if the TV is bad. If BD is problem,
2-4
1-4. Shaky Picture

YES
NO Make sure the TV is on the correct input. Turn TV off, then on

Is the TV set to
to determine input. Video when using composite, or component.
the correct input?
YES

Does shaking appear when NO Multiple discs displaying the problem could indicate the BD lens
YES
Shaking appearing when watching a TV program indicates

Does shaking appear when NO n issue with the display. If the TV program is fine, then connect
YES
Connect the BD to another TV and play a disc. No shaking during

Does shaking appear NO disc play back indicates a problem with the first TV. Please refer to
when the BD is connected to the owners manual for instructions on how to connect the BD to a TV.
another TV? If the BD has a problem on the second TV,
YES
2-5
1-5. Blurry Picture

Tighten any loose cables. Make sure the customer is not connecting
a BD to VCR or BD to DVD Recorder. Copy protection can distort
YES

Is the TV set to
then on to determine input. Video when using composite, or component.
the correct input?
YES

Does blurriness appear when NO Multiple discs displaying the problem could indicate the BD lens
watching multiple discs? needs to be cleaned. Recommend the customer use a lens cleaner on
the BD. A lens cleaner is available at any local electronics retailer.
YES
Blurriness appearing when watching a TV program indicates an

Does blurriness appear when NO issue with the display. If the TV program is fine, then connect
YES
Connect the BD to another TV and play a disc. No blurriness

Does blurriness appear NO during disc play back indicates a problem with the first TV.
when the BD is connected to Please refer to the owners manual for instructions on how to connect
another TV? the BD to a TV. If the BD has a problem on the second TV,
YES
Have the customer try another set of cables.

Has the customer tried NO A bad cable can also cause video problems. Test the cable with another
another set of cables? device to the TV to also determine if the TV is bad. If BD is problem, please
see service chart for service information.
2-6
2. NO PICTURE
2-1. Black Screen
The entire screen is black.
In case of customer use composite cable please make sure selecting

Does the BD on-screen NO available resolution in the menu of the BD player, composite video can just
menu appear? support 480i/p. In case of composite output is black please push the stop
button at the remote controller about 5 sec for changing 480p resolution.
YES

YES

Is the TV set to
the correct input?
YES
If the customer is not able to watch television then he may have a

Is the customer able to NO problem with his television, especially if the cable signal comes
watch TV programming? through on a different input. If the customer can not get a TV program,
then he still may have a problem with the particular input on his TV.
YES
Have the customer connect the BD to another TV in order to

Can the customer connect NO determine if the problem is the BD or the TV. Refer to the OM for
the BD to another TV? connections assistance. If the BD works on the second TV,
then the customer has a problem with his TV.
YES
Has the customer tried NO also cause video problems. Test the cable with another device to the TV
another set of cables? to also determine if the TV is bad. If BD is problem, please see
service chart for service information.
2-7
2-2. Blue Screen
The entire screen is a solid blue color.

YES
Determine what cables the customer is using to connect the BD

NO to the TV and if connected properly. Refer to OM for connections.
YES
NO Make sure the TV is on the correct input.

Is the TV set to
Turn TV off, then on to determine input. Video when using composite,
the correct input?
YES

YES

YES
Has the customer tried NO cause video problems. Test the cable with another device to
2-8
2-3. Snowy Screen
A snowy picture is when black and white dots are all over the screen.

YES

YES

Is the TV set to
the correct input?
YES
If the customer is not able to watch television then he may

Is the customer able to NO have a problem with his television, especially if the cable signal comes
YES

YES
2-9
2-4. No Signal
A “no signal” message appears on the screen of the display.

YES

YES

Is the TV set to the
correct input?
YES

YES

YES
Have the customer try another set of cables. A bad cable

Has the customer tried NO can also cause video problems. Test the cable with another device to
2-10
2-5. Invalid Format or Format Not Supported
Make sure the customer’s simultaneously connecting analog component

NO cable with HDMI cable. And then If Copy Protected Disc is playing back,
Is the customer using a
analog component output is no picture. Only when the analog output
digital cable connection?
is 480i, you can see the picture. In case of No Copy Protected Disc,
you can see the picture regardless of the resolution.
YES
Customer’s using an DVI , or HDMI cable connection need to set

NO the resolution on the product. Actually our BD can support 480i~1080p
Is the customer using an
but some TVs can just support specific resolution so in order to match
analog cable connection?
resolution between TV & BD P user can choose AUTO mode
at the setup menu.
YES
Make sure the display is HDCP compliant when using a DVI or

Is the display NO HDMI connection. A lack of HDCP compliancy on the display may
HDCP compliant? cause an invalid format or format not supported message to appear.
It can also cause a copy protection OSD to appear.
YES
Ask the customer to connect the device to another display.

Has the customer tried the NO If the device starts working, then the problem may be the original display.
device on another display? The customer will need to troubleshoot the display. If the device
still does not work, then the problem may be the device or the cable.
YES
Ask the customer to replace the cable between the device and display.
Has the customer tried NO If the problem is corrected, then the problem was with the cable.
another cable? If the problem continues, then the device is the problem.
Set up service according to in warranty or out of warranty procedures.
2-11
3. PICTURE COLOR
3-1. No Color
The video displays no color and only shows in black and white.

What cables is the customer NO to the TV and if connected properly. Refer to OM for connections.
using to connect the BD? Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR. Copy protection can distort the picture on older VCR models.
YES
NO Make sure the TV is on the correct input according to the

connections in use. Video when using composite, or component.
correct input?
YES

NO Make sure the discs the customer is using are compatible with the
Does color appear when
BD by checking “playable discs” in the owners manual.
watching multiple discs?
Multiple discs displaying the problem indicates a problem
with the BD player.
YES
If the cable or satellite programming is connected through

NO another input and the customer does not get color, the customer has a
Does color appear when
problem with his television. If a TV program does have the color,
watching a TV program?
the problem may be the BD player, the cables being used,
or the TV itself.
YES
Connect the BD to another TV and play a disc. Good color during

Does color appear NO disc play back indicates a problem with the first TV. Please refer to the
when the BD is owners manual for instructions on how to connect the BD to a TV.
connected to another TV? If the BD has a problem on the second TV, then see service chart for
service information.
YES
another set of cables? the TV to also determine if the TV is bad. If the BD is the problem,
2-12
3-2. Poor Color
The color is poor. Examples would be washed out colors, colors bleeding into one another, or a solid tint to
a screen.

What cables is the customer NO the TV and if connected properly. Refer to OM for connections.
using to connect the BD? Tighten any loose cables. Make sure the customer is not connecting a
BD to VCR. Copy protection can distort the picture on older VCR models.
YES
NO Make sure the TV is on the correct input according to the

connections in use. Video when using composite, or component.
correct input?
YES

Is color fine NO Make sure the discs the customer is using are compatible with the BD
when watching multiple discs? by checking “playable discs” in the owners manual. Multiple discs
displaying the problem indicates a problem with the BD player.
YES
If the cable or satellite programming is connected through another

Is color fine NO input and the customer does not get color, the customer has a problem
when watching a TV program? with his television. If a TV program does have the color, the problem
may be the BD player, the cables being used, or the TV itself.
YES

NO Good color during disc play back indicates a problem with the first TV.
Is color fine when the BD is
Please refer to the owners manual for instructions on how to connect
connected to another TV?
the BD to a TV. If the BD has a problem on the second TV,
YES
Have the customer try another set of cables. A bad cable

Has the customer tried NO can also cause video problems. Test the cable with another device to
another set of cables? the TV to also determine if the TV is bad. If the BD is the problem,
2-13
4. NOISE/AUDIO PROBLEMS
4-1. No Audio
The customer is not able to get audio.

Tighten any loose cables. Make sure the customer has audio cables
connected if using an HDMI to DVI adapter or video-only cables
(DVI, component, etc).
YES
Is the customer NO Make sure the customer has not routed video
able to see video? and audio to separate inputs.
YES
Problem occurring on one disc indicates a problem with the disc.

Does issue occur on NO Problem occurring on multiple discs could indicate a lens cleaner
more than one disc? is needed. The customer can purchase a lens cleaner at any
electronics retailer.
YES
No audio from a TV program on a different channel or input means

Problem occur when NO there is a problem with the television. If a TV program does have
watching TV program? the audio, the problem may be the BD player, the cables being used,
or the TV itself.
YES
Audio is fine when the BD is connected to

Does the problem occur NO another TV indicates the problem is with the television.
when BD is connected to
Refer to the owners manual for assistance
another TV?
with connecting BD to another TV.
YES
Has the customer tried NO cause audio problems. Test the cable with another device to
2-14
4-2. Distorted Audio
The audio sounds muffled, scratchy, or the audio skips.

Tighten any loose cables. Make sure the customer has audio
using to connect the DVD?
cables connected if using an HDMI to DVI adapter or video-only cables
(DVI, component, etc).
YES
Is the customer NO Make sure the customer has not routed

able to see video? video and audio to separate inputs.
YES
Problem occurring on one disc indicates a problem with the disc.

Does issue occur on NO Problem occurring on multiple discs could indicate a lens cleaner
more than one disc? is needed. The customer can purchase a lens cleaner at any
electronics retailer.
YES
Distorted audio from a TV program on a different channel or

Problem occur when NO input means there is a problem with the television. If a TV program
watching TV program? does have the audio, the problem may be the BD player, the cables
being used, or the TV itself.
YES
Audio is fine when the BD is connected to

Does the problem occur NO another TV indicates the problem is with the television.
when DVD is connected to
Refer to the owners manual for assistance
another TV?
with connecting BD to another TV.
YES
Has the customer tried NO also cause audio problems. Test the cable with another device to
2-15
4-3. Humming/Clicking Noise
The unit is making a humming noise or a clicking noise.
BD’s make a slight hum when playing discs.

Does the noise only NO A clicking noise or a noise interfering with audio may indicate a problem.
happen when a disc Try multiple discs. Multiple discs with the same issue
is playing? means the BD may need service or be professionally cleaned.
Check BD service for service instructions.
YES
Check to see if a disc is inserted into the BD and eject the disc.
Does the noise happen NO A humming or clicking noise when the disc is not inserted
when the BD is turned on? may be a cooling fan. Check OM to see if cooling fan is present.
If not, unit will need service. See BD service for service instructions.
4-4. Audio/Video Out of Synch

The audio and video do not match up. People look to be talking, but their voices are delayed by a few seconds.
If the issue only shows up on one disc, then the problem is

Has the customer tried NO with that disc. Have the customer try multiple tapes or discs.
multiple tapes and discs? If the issue happens on multiple discs and tapes,
then ask the customer to try a lens or a head cleaner.
YES
Make sure cables are routed properly.

NO Make sure audio and video cables are routed to the same source
How are the cables
(if possible). Routed audio and video to separate products
routed?
can cause a bit of a delay between the devices as not all devices
will process audio and video signals at the same speed.
YES
Ask the customer to connect the product to another TV.

Has the customer NO If the issue persists, try another set of cables. If the issue still persists,
connected to another TV? then the issue is with the unit. The unit will need service.
Arrange service following proper procedure.
2-16
5. MISCELLANEOUS
5-1. No Power
The unit will not turn on.
NO
Is the unit plugged in? Is the unit plugged in?
YES
Does the unit turn on NO See if the unit will turn on when the power button the unit is pressed.
when the power button If the unit turns on, then troubleshoot the remote control using
is pressed on the unit? the Remote Control Not Working call flow.
YES
NO Make sure the surge protector is plugged into a wall outlet.

Is the unit plugged into
Also make sure the surge protector is turned on or does not
a surge protector?
need to be reset due to a recent surge.
YES
Test the unit in another outlet. If the unit works,

Does the unit work when NO then the problem is the outlet where the unit was connected.
plugged into another outlet? If the issue is the BD, then set up service for BD according to
BD service guide.
YES
NO If BD failed due to lightning strike or a power surge,

Have there been any lightning
this is not covered by warranty. Follow guidelines
strikes or power outages?
for service for a BD out of warranty.
2-17 LGE Internal Use Only

5-2. Disc Error
The unit displays “disc error” when a disc is inserted into the BD player.
Is the disc inserted into NO Make sure the disc has been inserted into the BD player properly.
the BD player properly? The player can not read a disc inserted into the unit upside down.
YES
Determine the type of disc the customer is not able to play.

What type of disc is NO If the customer is using a store-bought movie BD,
the customer using? then please skip the next three questions.
If it’s a recorded disc, move onto the next question.
YES
Make sure the customer finalized the disc in the DVD recorder.
NO Make sure the type of disc the customer is using is compatible
Did the customer burn
with the BD player. If the customer initialized a DVD-RW in VR mode,
this disc in a DVD recorder?
make sure the owners manual has the RW logo to show
compatibility for the VR format.
YES
Make sure the customer burned a compatible format

NO (such as VCD, SVCD, or DivX). Make sure the file meets the
specifications required for the player to play the disc. Check the owners
the disc in a computer?
manual for specifications. Disc may still not be compatible.
Refer customer to section of OM regarding burned discs.
YES
One disc with the problem is a problem with the disc.

NO BD players can play scratched or dirty BDs (DVDs) and not have any
Has the customer tried
issues during playback. Multiple discs with the issue can mean
multiple discs?
the lens on the BD player needs to be cleaned. Recommend a
lens cleaner. Service BD if lens cleaner was used.
2-18
5-3. Unit Locks Up
Unit does not respond to any commands.
NO If the unit will turn on or off with the button on the unit,
Does the unit respond to
troubleshoot the remote control. Please refer to
the buttons on the unit?
Remote Control Not Working call flow.
YES
If the unit does no respond to any buttons,

Has the customer NO then reset the unit by unplugging it for 15 to 30 seconds.
reset the unit? If the unit does not respond after the reset,
arrange for service on the BD.
5-4. Disc Stuck

A BD disc is stuck in the unit.
NO Press the open/close button on the unit. If the disc ejects,

Does the open/close button
troubleshoot the remote using the Remote Control
on the unit work?
not working call flow.
YES
NO Ask the customer to reset the unit by unplugging the unit

Has the customer
from the electrical outlet for 15 to 30 seconds. If the disc
reset the unit?
remains stuck in the unit after the reset, the unit will need service.
2-19
5-5. Remote Control Not Working
If the buttons on the front of the unit do not respond,

Does the unit respond to NO determine if the product has locked up or if the unit will not turn on.
buttons on the front of the unit? The problem is not the remote control. Make sure the remote control is
the remote that goes with that particular model.
YES
Determine which product the remote is not working.

NO The customer may need to press the appropriate mode button
Does the remote control
to make the remote operate another component. The remote may
any component?
even need to be programmed to the other component,
especially if the batteries were just changed.
YES
Ask the customer to change batteries.

Have the batteries NO Make sure the batteries are new and fresh.
been changed? The batteries do not need to come from a “spare” battery drawer.
Do not mix used and new batteries.
YES
If the remote does not work anything, then walk the customer
NO through a remote drain. Remove the batteries from the remote control.
Is the remote working
Then press and hold any button down for a minute.
at all?
This will drain the power out of the remote and reset it.
Universal remotes will have to be reprogrammed.
YES
NO If another remote works the unit, then follow

Does any remote
the procedure to FOC the customer a new remote.
work the unit?
If two remotes do not work the unit, the unit will need service.
YES
Please refer to the OM for instructions on how to

NO program remote to TV. Customer wants to program a remote
Does the customer want to
other than Zenith or LG, the customer will need to contact
program their remote?
the manufacturer of the remote control. Codes do not work,
remote is not compatible.
2-20
5-6. Will Not Play Disc
The unit will not play a disc when a disc is inserted into the player.
YES

What type of disc is NO If the customer is using a store-bought BD, then please skip the
the customer using? next three questions. If it’s a recorded disc,
move onto the next question.
YES
Did the customer burn this
disc in a DVD recorder?
YES

specifications required for the player to play the disc.
Check the owners manual for specifications. Disc may still not be
compatible. Refer customer to section of OM regarding burned discs.
YES

NO BD players can play scratched or dirty BD’s (DVD s) and not have any
issues during playback. Multiple discs with the issue can mean the lens on
multiple discs?
the BD player needs to be cleaned. Recommend a lens cleaner.
Service BD if lens cleaner was used.
2-21
5-7. Disc Freezes or Skips
The audio and video freeze and skip during play back of a BD or DVD disc.
YES

What type of disc is NO If the customer is using a store-bought BD,
the customer using? then please skip the next three questions. If it’s a recorded disc,
move onto the next question.
YES
Did the customer burn this
disc in a DVD recorder?
YES

specifications required for the player to play the disc. Check the owners
manual for specifications. Disc may still not be compatible.
Refer customer to section of OM regarding burned discs.
YES

NO BD players can play scratched or dirty BDs (DVD s) and not have any
issues during playback. Multiple discs with the issue can mean the lens on
multiple discs?
the BD player needs to be cleaned. Recommend a lens cleaner.
Service BD if lens cleaner was used.
2-22
5-8. Can Access Menu, but Not Play a Movie
The disc menu is displayed but the disc will not play.
Go into the system information screen of the BD player.

NO To access this menu, bring up the main menu. Go to TV aspect,
Check the system information
highlight 16:9, press 1397139 and hit enter. If sold in the US,
screen of the BD player.
this should be DVD region code 1 and BD region code A.
In case of HD-DVD, there is no region code.
YES
NO If the region code of the BD disc is not A, then the BD disc

What is the region code of
will not play on a player sold in the US. The player can play only
the BD disc?
BD discs labeled same as the rear of the unit.
YES
NO If the region code of the DVD disc is not 1, then the DVD disc
What is the region code of
will not play on a player sold in the US. The player can play only
the DVD disc?
DVD discs labeled same as the rear of the unit.
YES
The disc locking up on a feature needs to be reported to Q&E.

Is the disc locking up on a NO See instructions on reporting problems to Q&E. For a work
disclaimer screen when the around the problem, advise the customer to access the chapter list.
customer presses play? Start play back from chapter 1 to start the movie and avoid any
feature lock ups.
5-9. Reporting a problem to Quality & Engineering

Reporting a problem that may require a firmware update to fix.
Get the micom version from the system information screen.

NO Get the ISBN number from the back of the BD box cover
How do I report a problem to
(the number under the barcode). Get the exact problem
Quality and Engineering?
the customer is describing Email this information to Matt Wedgman
so the issue can be reported to the factory.
2-23
5-10. Aspect Ratio
The customer has bars on the top and bottom of the screen, the left and right of the screen, or both.
A full screen movie played on a wide screen TV will have bars

Is the movie NO on the left and right side of the TV. The customer needs to
wide screen or
make sure they choose the appropriate type of movie
full screen?
they want to view.
YES
If the aspect ratio is 1.33:1 then the movie is set up for full screen
What is the aspect NO viewing. Bars will appear on the left and right side of the screen
ratio of the DVD disc if the TV is wide screen. If the aspect ratio is 1.85:1 or 2.35:1,
being played? then there will be bars on the top and bottom as that ratio is
bigger than widescreen TVs (1.78:1).
YES
Make sure the BD player aspect ratio is set to

What is the aspect NO the appropriate setting, depending on the aspect ratio of the TV.
ratio of the BD player If the customer chose 4:3 Letterbox, then bars will appear on the top
set at? and bottom. The customer can choose the panscan setting to
get rid of the bars.
YES
Try changing the resolution to 576p, 720p, 1080i, 1080p

What is the resolution NO resolution require a widescreen aspect ratio
of the BD player set at? which means bars will be placed on the left and right side
for full screen movies.
YES
Make sure the aspect of the television is set appropriately.

What is the aspect ratio of NO If the aspect ratio of the television is set at 4:3 when the TV
the television set at? is wide screen, then a wide screen movie will show up as
letterbox with bars on the top and bottom and bars on the sides.
2-24
5-11. My Unit Won’t be up-converted
The customer has a problem with getting the unit to change resolutions to 576p, 720p, 1080i, 1080p.
NO Ask the customer to press stop to stop the disc from playing.
Is the disc
Ask the customer to press the resolution button to change the resolution.
currently playing?
The BD player will not change resolutions while the disc is playing.
YES
Copy protection Discs can’t be up-converted above 576p

Is the customer using NO when using component cables. The component output does not have
component (red, blue,
HDCP (high bandwidth digital content protection) compliancy
and green) cables?
which causes the BD player to switch from 720p or 1080i to 576p.
YES
RGB to DVI or RGB to HDMI adapters will not up-convert

Is the customer using NO RGB outputs and inputs are not HDCP compliant. If the customer sees
any sort of adapter cable? an error message about HDCP, this is the issue. Copy protected discs
will not be up-converted when HDCP is not found on the input or output.
YES
NO Regular discs can be converted to 1080p just through the HDMI output.
Is the customer using
The TV must have HDCP compliancy on the HDMI input.
an HDMI or DVI cable?
The display has to accept the resolution (576p, 720p, 1080i, 1080p).
YES
NO Some movie companies will not allow their discs to upconvert

Is the customer using an
past 480p. If only one disc poses a problem, then the issue is the disc.
HDMI to DVI cable?
The customer will need to try multiple discs.
YES
One disc not upconverting means the disc may not upconvert.
NO Some movie companies will not allow their discs to upconvert.
If multiple discs display the issue, remove the disc and change
multiple discs?
the resolution with no disc in the unit.
If resolution will not change, the unit needs service.
2-25
6. BLU-RAY PLAYER
6-1. Slow Loading Times for BD’s
NO When a customer switches from one disc to another,

Why does it take so long
the lens have to be changed what causes the delay.
to load my BD’s?
BLU-RAY require different lasers to read the discs.
6-2. Booting Times
NO The booting times for the BD is under 15 seconds.

Why does it take
When the set is booted,
so long to boot my BD?
it takes a little long time to loading the OS program.
2-26
ONE POINT REPAIR GUIDE
1. NO POWER PROBLEM
No power problem occurs when you power on the unit.
1-1. Fuse & Bridge diode

1-1-1. Solution
Replace F901, BD901 on SMPS board.
1-1-2. How to troubleshoot (Countermeasure)

1) Look at the physical of fuse F901.
2) Check the bridge diode BD901.
BD901
F901
1-1-3. Service hint (Any picture / Remark)
BD901
F901
< Fuse, F901 >

< SMPS board top view >
Can look at physical condition.
2-27
No power problem occurs when you power on the unit.
1-2. VFD, 14 VA, 5.5 VA

1-2-1. Solution
Replace D922, D923, D924, D925, D926, D927, IC901.

Case 1) FLD abnormal: Check D950, D951, ZD951, ZD952, FR950 and replace it.
Case 2) 5.5 VA abnormal: Check D952, D953 and replace it.
Case 3) 14 VA abnormal: Check D955, D956 and replace it.
Case 4) All voltage abnormal: Check IC901 and replace it.
Case 1
Case 2
Case 4
Case 3
Case 1
Case 2
Case 4
Case 3
< SMPS board top view > < SMPS board bottom view >
2-28
2. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE ON
FRONT PANEL
When you turn on your set, it will blank / no message on front panel, and stand-by led no working.
2-1. IC155 (No 3.3 VA)

2-1-1. Solution
Replace IC155 on MAIN board.

1) Please check 3.3 VA of IC101.
2) If 3.3 VA is abnormal, please check 5.5 VA of IC155 pin1.
3) If 5.5 VA is OK, but 3.3 VA is abnormal, replace IC155.
IC101
< MAIN board bottom view >
IC155
2-29
When you turn on your set, it will blank / no message or Welcome on front panel, and it will not boot-up.
2-2. IC156 System 3.3 V (No System 3.3 V)

2-2-1. Solution

1) Please check 5.5 VA of IC156 pin3 (VIN).
2) If 5.5 VA is abnormal, please check SMPS 5.5 VA.
3) If 5.5 VA is OK, but 3.3 V is abnormal at the IC156 pin6 (VOUT), replace IC156.
IC156
< MAIN board top view >
2-30
When you turn on your set, it will blank / no message or Welcome on front panel, and it will not boot-up.
2-3. IC151 (No 1.2 V & 1.5 V)

2-3-1. Solution

1) Please check 1.2 V & 1.5 V of IC151 on MAIN board.
2) If 1.2 V voltage doesn’t come out, check IC151 pin22 (VCC 5.5 VA).
If 1.5 V voltage doesn’t come out, check IC151 pin9 (VCC 5.5 VA).
If there is no 5.5 V, please check 5.5 VA from SMPS.
3) If 5.5 VA input is normal, first of all check DC15_12_CTRL is high (IC101 pin24).
If DC15_12_CTRL is high, check R159 and if there’s no defective component then please replace IC151.
4) After changing it, if the set is still not booting :
- Check 1.2 V, 1.5 V, 3.3 V is normal. (please refer to other sections of this guide)
- Check Crystal X501 refer to item 2-4.
- Check NAND Flash IC (IC503) refer to item 2-5.
- Check DDR IC (IC502) refer to item 2-6.
- Check MT8563 IC (IC501) refer to item 2-7.
IC151
2-31
When you turn on your set, it will display “WELCOME” on front panel, and it will not boot-up normally.
2-4. X501
2-4-1. Solution
Replace X501 on MAIN board.

1) Please check the soldering status of 27 MHz crystal (X501).
2) Please check the frequency of 27 MHz crystal (X501).
3) If the crystal doesn’t oscillate, replace X501.
- Check NAND Flash IC (IC503) refer to item 2-5.
X501
2-32
2-5. IC503 (NAND FLASH MEMORY)

2-5-1. Solution

1) Please check physical status of IC503 on your eyes.
2) Check the VCC (3.3 V) of IC503 and if it’s normal, please replace IC503.
(Please make sure IC503 has proper program.)
IC503
2-33
2-6. IC502 (DDR3 MEMORY)

2-6-1. Solution

1) Please check 0.75 V of DDR3_VREF. (between C5C2 and R5C3)
Please check 1.5 V of IC502.
2) If it doesn’t work even though IC151, IC156 are no problem,
IC502 (DDR memory) could have problem.
IC502
2-34
2-7. IC501 (MPEG IC)

2-7-1. Solution

1) Please Check 1.2 V of C551 on MAIN board.
Please Check 3.3 V of C536 on MAIN board.
Please Check 1.5 V of C554 on MAIN board.
2) If it doesn’t work even though IC151, IC156 are no problem,
IC501 MT8563 could have problem.
C536 (3.3 V)
C551 (1.2 V)
C554 (1.5 V)
2-35
3. WIRED NETWORK CONNECTION ERROR
When you connect online service (like You-tube or Netflix2.1) through the wired LAN,
the “no connection“ message appears.
3-1. JK251 (ETHERNET JACK)

3-1-1. Solution
Replace JK251 on MAIN board.

1) Check you internet connection. Make sure it connect properly to modem or router.
2) If internet connection OK, please check the Ethernet Jack (JK251).
3) If there is soldering problem, please re-soldering pin JK251.
4) If after re-soldering problem still occurs, replace JK251.
5) If problem still occurs after change JK251, check MT8563 IC (IC501). Refer to item 2-7.
JK251
2-36
4. BAD HDMI VIDEO / AUDIO OUTPUT
When unit is connected to HDMI TV using HDMI cable, picture shows bad color, no output or mixed
color on the screen. But component output is OK.
4-1. JK252 (HDMI JACK)

4-1-1. Solution
Replace JK252 (HDMI Jack).

1) Check JK252 pin soldering.
2) If there is short soldering on pin JK252, re-soldering pin JK252.
3) If problem still occurs, check HDMI data.
- If all data OK, replace JK252.
- If data NG, check set on BD mode :
Replace IC501.
HDMI OUT
2-37
5. NO AUDIO FROM SPEAKER
When unit is connected to speaker, no audio from speaker.
5-1. IC601 (PWM IC)

5-1-1. Solution
Replace IC601 (PWM IC).

1) Check IC601 pin soldering.
2) If there is short soldering on pin IC601, re-soldering pin IC601.
3) If problem still occurs, check AMP IC (IC700, IC701, IC702).
- Check IC700, IC701, IC702 pin soldering.
- If soldering ok, check the AMP heat sink :
Replace IC700, IC701, IC702.
AMP IC
IC601 (PWM IC)
< AMP heat sink view >
2-38
6. NO USB
When unit is connected to USB, no audio and video from SET.
6-1. IC501 (MT8563)

6-1-1. Solution
Change IC501 (MT8563).

1) MAIN board : Check CN104 connector and FFC cable.
JACK board : Check CN202 connector.
2) If there is short soldering on CN104, re-soldering CN104.
If there is short soldering on CN202, re-soldering CN202.
3) If problem still occurs, check 5 V (CN104 pin11 ~ pin15).
- If no output, check MAIN board IC154.
- If OK, check D+, D- signal.
- If there is no signal, replace IC501.
CN104
CN202 CN202
< USB/ PORTABLE/ MIC board top view > < USB/ PORTABLE board top view >
2-39
7. BT CONNECTION ERROR
When you connect Wireless connection(like mobile phone, multi-room SPK, etc) through the BT,
the “BT ERROR“ message appears.
7-1. BT module
7-1-1. Solution
Replace BT module on Main chassis.

1) Check your BT device. Make sure that BT function is on-state.
2) If it is OK, please check the CN252.
3) If there is soldering problem, please re-soldering pin CN252.
4) If after re-soldering problem still occurs, replace BT module.
5) If problem still occurs after change BT module, check MT8563 IC (IC501). Refer to item 2-7.
CN252
2-40
ELECTRICAL TROUBLESHOOTING GUIDE
1. SYSTEM POWER SUPPLY ON SMPS BOARD
No 5.5 VA
YES
NO
Is F901 normal? Replace F901 (same fuse).
YES
NO
Is TH901 normal? Replace TH901.
YES
NO
Is BD901 normal? Replace BD901.
YES
Is the VCC NO
(11 V ~ 25 V) supplied to IC901 Check or replace.
pin7?
YES
NO
Is D952, D953 normal? Replace D952, D953.
YES
Power line of MAIN board is short.
2-41
No 14 VA
YES
NO
Is F901 normal? Replace F901 (same fuse).
YES
NO
Is TH901 normal? Replace TH901.
YES
NO
Is BD901 normal? Replace BD901.
YES
Is the VCC NO
(11 V ~ 25 V) supplied to IC901 Check or replace.
pin7?
YES
NO
Is D955, D956 normal? Replace D955, D956.
YES
2-42
No PVDD (36 VA / 26 VA)
YES
NO
Is the P-CTRL normal? Check MICOM IC on MAIN board.
YES
Is the VCC NO
(11 V ~ 25 V) supplied to IC902 Is Q902 normal?
pin4?
YES
Check or replace Q902.
NO
Is IC902 normal? Replace IC902.
YES
NO
Is Q951 normal? Replace Q951.
YES
NO
Is D981 normal? Replace D981.
YES
2-43
2. POWER SUPPLY ON MAIN BOARD
No 3.3 V
YES
Is the VCC supplied NO

Check 5.5 VA on SMPS board.
to IC156 pin3?
YES
Is there signal NO
Check IC101 pin25 (DCDC33_CTRL).
at IC156 pin2?
YES
Check IC156 and replace.
No 3.3 VA
YES

to IC155 pin3?
YES
2-44
No 12 V
YES

Check 14 VA on SMPS board.
to IC150 pin2?
YES

Check IC101 pin57 (LDO_CTRL).
to IC150 pin1?
YES
No A9P5V (9.5 V)
YES

Check 12V_Loader (IC150) on MAIN board.
to IC302 pin2?
YES
2-45
No 5V_LOADER / W_5V
YES

to IC153 pin3?
YES
Is there signal NO
at IC153 pin1?
YES
MIC_5V / USB_5V / VCC_5V
YES

to IC154 pin3?
YES
Is there signal NO
at IC154 pin1?
YES
2-46
No 1.5 V / 1.2 V
YES

to IC151 pin9 or pin22?
YES
Is there signal NO
Check IC101 pin24 (DC15_12_CTRL).
at IC151 pin2 or pin3?
YES
No HDMI_5VA
YES

to IC152 pin1?
YES
2-47
3. SYSTEM PART
Power on
YES
3B
Stand-by LED NO NO Check IC155

5.5 VA, 3.3 VA
OK? OK? and 5.5 VA on SMPS board.
YES
IC101: 3.3 VA / NO Check IC101 / IC151 / IC156

IC151: 1.5 V, 1.2 V /
and SMPS board.
IC156 : 3.3 V OK?
YES
X501 NO
27.000 MHz Replace X501.
OK?
YES
Replace IC501 MT8563. Main Board
YES
NO
3.3 VA OK? Check CN305 pin11.
Front Board
3A
2-48
3A
“LG Logo” NO IC101: 3.3 VA / NO Check IC101 / IC151 / IC156

display on monitor IC151: 1.5 V, 1.2 V /
and SMPS.
OK? IC156 : 3.3 V OK?
YES
X501 NO
27.000 MHz Replace X501.
OK?
YES
IC503 NO
YES NF_ALE, NF_CLE Replace IC503
OK? (NAND FLASH).
YES
Replace IC501 MT8563

or IC151, IC156.
3B
YES
“LG Logo” NO Display NO

cable connection Proper display
display on monitor cable connect.
OK? OK?
YES
System part OK.
2-49
4. NO HDMI OUTPUT
No HDMI audio / video output
YES
NO
JK252 H_5VA OK? Check H_5VA IC152.
YES
IC101 NO
HDMI_SCL/SDA, EDID_SW, CEC_RX/TX Check IC101.
HDMI_RST OK?
YES
JK252 pin19 HPD NO

Check hot plug detect signal from TV.
about 3.3 V OK?
YES
Is there signal on NO Check IC501 MT8563 VCC

pin1, 3, 4, 6, 7, 9, 10, 12? or replace IC501 MT8563.
YES
HDMI output OK.
2-50
5. NO AUDIO OUTPUT
No AUDIO output
YES
IC601 NO
Check IC156 pin3 supply 5.5 VA and pin2.
PWM_3V3 OK?
YES
X602 NO
Replace X602.
24.576 MHz OK?
YES
IC601 pin19, 20, 21, 22, 23 NO

Check IC501 B10/ D7/ C7/ D8/ C8 pin.
I2C data OK?
YES
IC700, IC701, IC702 NO

Check SMPS 36 V and IC150 12 V.
36 V, 12 V OK?
YES
IC700, IC701, IC702 NO

Check IC101.
pin4, 16, 18 OK?
YES
Replace IC700, IC701, IC702.
2-51
WAVEFORMS
1. SYSTEM PART - 1 (MPEG CRYSTAL 27 MHz)
IC501 MT8563 X-TAL 27 MHz
2-52
2. SYSTEM PART - 2 (DDR3 MEMORY)
IC501 MT8563 BA0

4
3
IC501 MT8563 WE#
4
5
IC501 MT8563 CAS# IC501 MT8563 CK
2-53
3. AUDIO PART - 1 (ADC I2C)
6 7
6 7
IC202 SCL IC202 SDA
2-54
4. AUDIO PART - 2 (PWM I2S / I2C)
8 9 10
M_LRCK
M_BCK
M_DATA0
10
M_BCK & M_DATA0
2-55
5. HDMI PART
11
12
11 12
H_SDA H_SCL
2-56
WIRING DIAGRAM
: HARNESS
: FFC
5P FFC
45P FFC 8P FFC

CABLE
(MAIN – MD)
MAIN
CABLE CABLE
(MAIN – MD) (MAIN – MD) CN302
CN303 CN301
CN252
CN104 CN150 CN251 CN103 8P B’d to B’d
12P FFC
26P FFC CABLE
CABLE (MAIN – BT)
(MAIN -WIRELESS) SMPS
CN901
12P HARNESS
CABLE
18P FFC (MAIN – SMPS)
CABLE 18P FFC
(MAIN – JACK) CABLE
(MAIN – FRONT)
CN202 Wireless CN301

BT
JACK FRONT
Wireless Option
2-57 2-58
BLOCK DIAGRAM
Analog L/R
Tuner
M_MCLK
Analog L/R CS5346 M_LRCK
AUX (3.3/5V) M_SCLK
ADC_DATA Sampling rate; Data[0]:FL/FR
Analog L/R
PTB Slave Max. 96 KHz input೘48 KHz mp3 fix.(SMSC) Data[1]:RL/RR
M_MCLK Data[2]:C/SW
*.syncomm :bypass
PCM1808 M_LRCK
2-MIC MIC_SIG (3.3/5V)
M_SCLK
MIC_DATA
To AMP
(6.5Pie) Slave
24.576 MHz
M_BCK
OPT_SPDIF
Optical M_LRCK
M_DATA[0~2] PWM AMP
PS9860 TAS5612×
×3
PWM_BCK
PWM_LRCK
PWM_DATA[1]
HDMI OUT TMDS_TX To Wireless TX

(ARC) PWM_RST/CLK/DAT SMSC Module
M_MCLK
Wireless
MT8563 TX Module
#14 ARC_SPDIF
Wireless Interface
Master W3-2:Data[1]
TX_P/N, RX_P/N
Ethernet (1.2/3.3V dual operating)
DP2/DM2,DP0/DM0
1440 DMIPS
USB/WIFI
Cortex-A7 CPU
BT BCK/LRCK/DATA
395Pin, 15x15
27.0 MHz
To Front
0.65mmP BGA GAAP
Pickup VFD
45P/ FFC RF,A,B,C,D,E,F Wake up/MDC
STB/CLK/DO MC3401
UART_RX/TX
5P: TRAY
*UART_TX/BT_RST Micom
BPT-641A 8P:MOTOR
BT PWR on (R5F100LH)
M.Driver(9ch) :Quick Mode
64Pin, 12x12
TPIC2050 BT
DDR3 X1 NAND 0.5mmP QFP E2P ATMEL
512 MB 256 MB 3.3VA
(4 Gbit) (8 bit)
2-59 2-60
IMPORTANT SAFETY NOTE :
WHEN SERVICING THIS CHASSIS, UNDER NO ON THE SCHEMATIC FOR EASY IDENTIFICATION. 1. Shaded( ) parts are critical for safety. Replace only
CIRCUIT DIAGRAMS CIRCUMSTANCES SHOULD THE ORIGINAL

DESIGN BE MODIFIED OR ALTERED WITHOUT
THIS CIRCUIT DIAGRAM MAY OCCASIONALLY
DIFFER FROM THE ACTUAL CIRCUIT USED. THIS
with specified part number.
2. Voltages are DC-measured with a digital voltmeter
PERMISSION FROM THE LG CORPORATION. ALL WAY, IMPLEMENTATION OF THE LATEST SAFETY during Play mode.
1. SMPS CIRCUIT DIAGRAM COMPONENTS SHOULD BE REPLACED ONLY WITH
TYPES IDENTICAL TO THOSE IN THE ORIGINAL
AND PERFORMANCE IMPROVEMENT CHANGES
INTO THE SET IS NOT DELAYED UNTIL THE NEW
CIRCUIT. SPECIAL COMPONENTS ARE SHADED SERVICE LITERATURE IS PRINTED.
Vkk No Power FLD No Power No Digitron Displayed

12
No Power D951 is Defective D950 is Defective ZD951, ZD952 are Defective
BD901 is Defective
No Power
11 D902 is Defective
5.5 VA No Power 14 VA No Power

10 D952, D953 are Defective D955, D956 are Defective
7
Switching Error
IC951, IC981 are Defective
S/W Error No AMP Power

6 IC901, IC902 are Defective Q902, Q951 are Defective
No Power
F901 is Defective
5
PVDD No Power
Switching Error D981 is Defective
PC900~PC902 are Defective
2
Warning
Parts that are shaded are critical with
1 respect to risk of fire or electrical shock.
SMPS
EAX65239501 Rev1.6(14)
2014.12.19
A B C D E F G H I J K L M N O P Q R S T
2-61 2-62
2. MAIN & AMP - MICOM CIRCUIT DIAGRAM
12
11
10
1
MICOM
EAX66304801 Rev1.4(5) MAIN+AMP(#2)
2014.12.22
2-63 2-64
3. MAIN & AMP - POWER CIRCUIT DIAGRAM
12
11
10
1
POWER
EAX66304801 Rev1.4(5) MAIN+AMP(#3)
2014.12.22
2-65 2-66
4. MAIN & AMP - MPEG CIRCUIT DIAGRAM
12
11
10
9 4
3
2
8
5
6
1
: WAVEFORM NUMBER MPEG
EAX66304801 Rev1.4(5) MAIN+AMP(#4)
2014.12.22
2-67 2-68
5. MAIN & AMP - MEMORY CIRCUIT DIAGRAM
12
11
10
1
MEMORY
EAX66304801 Rev1.4(5) MAIN+AMP(#5)
2014.12.22
2-69 2-70
6. MAIN & AMP - F/E CIRCUIT DIAGRAM
12
11
10
1
F/E
EAX66304801 Rev1.4(5) MAIN+AMP(#6)
2014.12.22
2-71 2-72
7. MAIN & AMP - ADC / MIC CIRCUIT DIAGRAM
12
11
10
7 6 7
1 : WAVEFORM NUMBER
ADC/MIC
EAX66304801 Rev1.4(5) MAIN+AMP(#7)
2014.12.22
2-73 2-74
8. MAIN & AMP - I/O CIRCUIT DIAGRAM
12
11
10
5
11
12
4
1
: WAVEFORM NUMBER I/O
EAX66304801 Rev1.4(5) MAIN+AMP(#8)
2014.12.22
2-75 2-76
9. MAIN & AMP - PWM CIRCUIT DIAGRAM
12
11
10
8 9 10
5
1
: WAVEFORM NUMBER PWM
EAX66304801 Rev1.4(5) MAIN+AMP(#9)
2014.12.22
2-77 2-78
10. MAIN & AMP - AMP CIRCUIT DIAGRAM
12
11
10
1
AMP
EAX66304801 Rev1.4(5) MAIN+AMP(#10)
2014.12.22
2-79 2-80
11. JACK CIRCUIT DIAGRAM (OPTIONAL PART)
11-1. USB / PORTABLE / MIC CIRCUIT DIAGRAM
12
11
10
1
JACK (USB+PORT+MIC)
EAX66186801 Rev1.0(0)
2014.12.22
2-81 2-82
JACK CIRCUIT DIAGRAM (OPTIONAL PART)
11-2. USB / PORTABLE CIRCUIT DIAGRAM
12
11
10
1
JACK (W/O MIC)
EAX65038701 Rev1.5(7)
2014.12.22
2-83 2-84
12. FRONT CIRCUIT DIAGRAM
12
11
10
1
FRONT
EAX66228301 Rev1.0(0)
2014.12.22
2-85 2-86
CIRCUIT VOLTAGE CHART
1. ICs 2. CAPACITORS
Pin No. Pin Description Spec (V) Power-On Mode Pin No. Pin Description Spec (V) Power-On Mode Power-On Mode
Location Value & Spec Voltage_Spec
IC101 (R5F100LH) IC501 (MT8563) (+) (-)
15 VDD 3.4 3.403 DVCC33_IO 3.3 3.35 CA152 100uF 16V 12.04 0
16 VDD 3.4 3.403 DVCC12_K 1.2 1.199 CA301 47uF 16V 5.13 0
IC102 (W25Q80DVSSIG) DDRVCCIO 1.5 1.497 CA303 47uF 16V 12.03 0
8 VCC 3.4 3.403 AVDD33 3.3 3.35
IC150 (LM29152RS) AVDD12 1.2 1.199
3. CONNECTORS
2 INPUT 14 12.54 AVDD12_LDO 1.2 1.199
4 OUTPUT 12 12.03 IC503 (H27U2G8F2DTR) Pin No. Pin Description Spec (V) Power-On Mode
IC151 (SN1406035RGER) 12 VCC 3.3 3.35 CN103 (MAIN -> FRONT)
9 VIN2 5.5 5.51 36 VCC 3.3 3.35 11 3.3VA 3.4 3.403
22 VIN1 5.5 5.51 IC601 (PS9860) CN104 (MAIN -> JACK)
20 LX1 1.2 1.199 17 VDD_IO 3.3 3.35 USB_5V 5 5.14
11 LX2 1.5 1.497 43 VDD_IO 3.3 3.35 CN150 (MAIN -> SMPS)
IC152 (AP7335) 52 VDD_IO 3.3 3.35 1 FL- -17.5 -17.14
1 INPUT 5.5 5.49 IC700/701/702 (TAS5612) 2 VKK -20 -19.77
5 OUTPUT 5 5.1 2 VDD 12 12.03 3 FL+ -14.85 -14.26
IC153 (TJ5220GDP) 22 VDD 12 12.03 6 VCC_5.5VA 5.5 5.52
3 VIN 5.5 5.51 29 PVDD 36/26 36.65/26.09 7 VCC_5.5VA 5.5 5.52
6 VOUT 5 5.13 30 PVDD 36/26 36.65/26.09 10 VCC_14VA 13 12.54
IC154 (TJ4220GDP) 31 PVDD 36/26 36.65/26.09 CN151 (MAIN -> SMPS)
3 VIN 5.5 5.51 36 PVDD 36/26 36.65/26.09 6 36V/25V 36V/25V 36.65/26.09
6 VOUT 5 5.14 37 PVDD 36/26 36.65/26.09 7 36V/25V 36V/25V 36.65/26.09
IC155 (AP7335) 38 PVDD 36/26 36.65/26.09 8 36V/25V 36V/25V 36.65/26.09
1 INPUT 5.5 5.51 CN252 (MAIN -> BT)
5 OUTPUT 3.4 3.406 12 3.3VA_BT 3.3 3.403
IC156 (TJ4220GDP)
3 VIN 5.5 5.51
6 VOUT 3.3 3.35
IC202 (CS5346)
14 VA 5 5.1
46 VDD 3.3 3.35
36 VLS 3.3 3.35
5 VLC 3.3 3.35
IC301 (TPIC2050)
34 P5V 5 5.1
56 P5V 5 5.1
31 P12V 12 12.03
42 P12V 12 12.03
24 A9P5V 9.5 9.47
IC302 (LM37102D)
2 VIN 12 12.02
3 VOUT 9.5 9.47
2-87 2-88
PRINTED CIRCUIT BOARD DIAGRAMS
1. SMPS P. C. BOARD
(TOP VIEW) (BOTTOM VIEW)
NOTE) Warning
Parts that are critical with respect to risk
of fire or electrical shock.
2-89 2-90
2. MAIN & AMP P. C. BOARD
(TOP VIEW)
(BOTTOM VIEW)
2-91 2-92
3. JACK P. C. BOARD (OPTIONAL PART)
3-1. USB / PORTABLE / MIC P. C. BOARD
3-2. USB / PORTABLE P. C. BOARD

2-93 2-94
4. FRONT P. C. BOARD
(TOP VIEW)
(BOTTOM VIEW)
2-95 2-96
SECTION 3
CABINET & MAIN CHASSIS
CONTENTS
EXPLODED VIEWS ......................................................................................................................................... 3-3

1. CABINET AND MAIN FRAME SECTION ................................................................................................. 3-3
2. DECK MECHANISM SECTION ................................................................................................................ 3-5
3. PACKING ACCESSORY SECTION ......................................................................................................... 3-7
4. SPEAKER SECTION ................................................................................................................................ 3-8
4-1. CENTER SPEAKER .......................................................................................................................... 3-8
4-2. FRONT SPEAKER ............................................................................................................................ 3-9
4-3. REAR SPEAKER ............................................................................................................................. 3-10
4-4. PASSIVE SUBWOOFER ................................................................................................................. 3-11
3-1
3-2
EXPLODED VIEWS
1. CABINET AND MAIN FRAME SECTION NOTES) THE EXCLAMATION POINT WITHIN AN
EQUILATERAL TRIANGLE IS INTENDED
TO ALERT THE SERVICE PERSONNEL
TO THE PRESENCE OF IMPORTANT
SAFETY INFORMATION IN SERVICE
LITERATURE.
462 OPTIONAL PART
462
250
B
462
D E
CABLE3
H
CABLE2
A52 462
462
BT CABLE1
A 462 462
281 462
A41
A
282 JACK B C
D E
A42
A43 H
G I
MAIN
A46
465 265
462
470 C
260 I
465 CN901
462
SMPS
465
320 A47
300
261
262
J
A44
261
462
2. DECK MECHANISM SECTION
1439
1002
A001
1005 1001
1026 1003 1004
1025 1030
1437
1035
1437
1025
1024
1012
1049
1013 1016 1015 1024
1020
1011
1050
A006
1019
1043
1018
1045
A005
1439
3. PACKING ACCESSORY SECTION
801 Owner’s manual
808 Battery 825 FM antenna
832 DLNA Bundle S/W 900 Remote control
803 Packing
804 Bag
802 Box, Mater
Speaker cables
WIRE80 Front Left

WIRE81 Front Right
WIRE70 Center
WIRE60 Rear Left
WIRE61 Rear Right
4. SPEAKER SECTION
4-1. CENTER SPEAKER
A700
4-2. FRONT SPEAKER
A800
A800T
850
A800B
A800M
850
4-3. REAR SPEAKER
A600
4-4. PASSIVE SUBWOOFER
A900
3-12
SECTION 4
MT8563 F/E LOADER PART
CONTENTS
LD CHECK GUIDE ...................................................................................................................................... 4-2

1. PURPOSE ................................................................................................................................................. 4-2
2. LD CHECK PROCEDURE ........................................................................................................................ 4-2
HOW TO USE THE SA RESET FUNCTION ....................................................................................... 4-3

1. PURPOSE ................................................................................................................................................. 4-3
2. REQUIRED SA RESET. ........................................................................................................................... 4-3
3. SA RESET PROCEDURE ........................................................................................................................ 4-3
MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION ...................................... 4-5

1. IC501 (MT8563) PIN DESCRIPTION ....................................................................................................... 4-5
2. IC701 (TPIC2050): 9CH MOTOR DRIVE WITH 3 BEAM LASER DIODE DRIVER ................................ 4-8
3. PICK-UP CONNECTOR TERMINAL PIN ASSIGNMENTS .................................................................... 4-10
BLOCK DIAGRAM .................................................................................................................................... 4-11
4-1
LD CHECK GUIDE
1. PURPOSE
If LD (Laser Diode) have problem, disc reading problem can happen.
So it is needed to check LD status.
2. LD CHECK PROCEDURE
1) Power on the set (then, mode is in home menu). 4 ) Check result is shown automatically.
If you will see “PASS”, BD/DVD/CD LD status is OK.
2 ) Press Settings.
3) Under DISPLAY highlighted condition,

press ‘5’ -> ‘1’ -> ‘7’ -> ‘7’ -> ‘7’ -> ‘7’ -> ‘7’ -> Enter
on the remote controller to display special mode.
Move to the [1]Laser Check and click.
4-2
HOW TO USE THE SA RESET FUNCTION
1. PURPOSE
In order to insert the new SA adjustment values, it needs clearing SA initial values of the flash memory.
2. REQUIRED SA RESET
- After changing traverse.
- After changing main board assembly.
- After changing main board flash IC.
3. SA RESET PROCEDURE
1) Power on the set (then, mode is in home menu).
2) Press Settings.
3) Under DISPLAY highlighted condition, press ‘5’ ->

‘1’ -> ‘7’ -> ‘7’ -> ‘7’ -> ‘7’ -> ‘7’-> ‘Enter’ on the remote
controller to display special mode. Move to [3]SA/IOP
Reset and click.
4-3
4) Insert BD-ROM SL disc.
(Tray is opened automatically.)
5) If the disc is inserted, you will see “Wait...”.
6 ) If SA Adjustment is finished, you will see “PASS” and

tray is opened automatically.
7) Press stop key twice to escape this special mode.
Reference:
4-4
MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION
1. IC501 (MT8563) PIN DESCRIPTION
1-1. Pin Function
PIN NO. SYMBOL TYPE DESCRIPTION
SERVO
E4 AUX1 Analog I/O Auxiliary Input. Alternateive Function : Signal Monitoring
F6 AVDD12 Analog Power(1.2V) Power Pin
D6 AVDD33_1 Analog Power(3.3V) Power Pin
E7 AVDD33_3 Analog Power(3.3V) Power Pin
3.3V LVTTL I/O,

5V-tolerance, Frequency selection signal output, or LDD serial interface data
K1 FECFREQ Slow slew, or 12C SDA.
2, 4, 6, 8 mA PDR, The pin is spike-free at power-on stage.
75K pull-up (3.3 V)
3.3V LVTTL I/O, High frequency modulation mode selection signal output,
5V-tolerance, or LDO serial interface command enable.
K3 FECMOD Slow slew, The pin is spike-free at power-on stage.
2, 4, 6, 8 mA PDR,
75K pull-up (0 V) Multifunction: Line-in input data
L6 FEDMO Analog Output Disk motor control output. DAC output.
3.3V LVTTL I/O,
Eject/stop key input, active low.
5V-tolerance,
L2 FEEJECT_ The pin is spike-free at power-on stage.
6 mA driving,
Alternate function : General IO.
75K pull-up (3.3 V)
3.3V LVTTL I/O,
5V-tolerance, Motor Hall sensor input.
P4 FEFG
6 mA PDR, The pin is spike-free at power-on stage.
75K pull-up (3.3 V)
N2 FEFMO Analog Output Feed motor 1 control. DAC output.
N3 FEFMO2 Analog Output Feed motor 2 control. DAC output.
Feed motor 3 control. DAC output.
L5 FEFMO3 Analog I/O
Alternative Function : Auxiliary servo input.
Feed motor 4 control. DAC output.
L4 FEFMO4 Analog I/O
Alternative Function : Auxiliary servo input.
Focus servo output.
H3 FOO Analog Output
PDM output of focus servo compensator.
Laser Power Monitor Input for CD APC / Differential negative
A4 FPDOCD Analog Input
input
Laser Power Monitor Input for DVD APC / Differential positive
B4 FPDODVD Analog Input
input
J2 FEGAINSW1 Analog Output Read gain switch 1.
J3 FEGAINSW2 Analog Output Read gain switch 2.
P2 FEGAINSW3 Analog Output Read gain switch 3.
LDD serial interface data.
3.3V LVTTL I/O, The pin is spike-free at power-on stage.
5V-tolerance, The pin is not allowed to pull-up in circuit layout.
M2 FEGIO0
2, 4, 6, 8mA PDR, Alternate function :
75K pull-down (0 V) 1. Internal monitored signal output
2. General IO
LDD serial interface CLK.
3.3V LVTTL I/O, The pin is spike-free at power-on stage.
5V-tolerance, The pin is not allowed to pull-up in circuit layout.
K4 FEGIO1
2, 4, 6, 8 mA PDR, Alternate function :
75K pull-down (0 V) 1. Internal monitored signal output
2. General IO
4-5
PC RS232 serial receive data.
The pin is spike-free at power-on stage.
Alternate function :
3.3V LVTTL I/O, 1. High speed serial output port. (CLOCK)
5V-tolerance, 2. Internal monitored signal output
R2 FEGIO10
2, 4, 6, 8 mA PDR, 3. LED Control Output. Initial “0” Output
75K pull-down (3.3 V) 4. Line-in input master clock
5. Serial interface control line
6. Slave I2C clock
7. General IO
PC RS232 serial transmit data.
3.3V LVTTL I/O,
1. High speed serial output port. (Data)
5V-tolerance,
R3 FEGIO11 2. Internal monitored signal output
2, 4, 6, 8mA PDR,
3. Line-in input bit clock
75K pull-down (3.3 V)
4. Serial interface control line
5. Slave I2C clock
6. General IO
LED Control Output. Initial 0 Output.
3.3V LVTTL I/O,
5V-tolerance,
N4 FEGIO3 Alternate function :
2, 4, 6, 8mA PDR,
1. Internal monitored signal output
75K pull-down (0 V)
2. General IO
Read gain switch 4
1. LCD serial interface command enable.
P1 FEGIO4 Analog Output 2. LCD_DRV: Sqare wave output for LCD control.
4. Line-in input left-right clock
5. General IO.
Read gain switch 6
1. SIDM
J1 FEGIO5 Analog Output 2. LCD serial interface command enable.
4. Line-in input data
5. General IO.
Read gain switch 6.
The pin is not allowed to pull-up in circuit layout
K7 FEGIO6 Analog Output 1. SIDM
2. LCD serial interface command enable.
4. General IO.
3.3V LVTTL I/O,
General IO.
5V-tolerance,
K5 FEGIO7 The pin is spike-free at power-on stage.
2, 4, 6, 8 mA PDR,
The pin is not allowed to pull-up in circuit layout.
75K pull-down (0 V)
General IO.
3.3V LVTTL I/O,
5V-tolerance,
K6 FEGIO9 1. Internal monitored signal output
2, 4, 6, 8 mA PDR,
2. Spoke input
75K pull-down (0 V)
3. Power on reset input, high active.
4. General IO.
D5 HAVC Analog Output Decoupling Pin for Reference Voltage of Main and Sub Beams
A1 INA Analog Input Input of Main Beam Signal (A)
B2 INB Analog Input Input of Main Beam Signal (B)
B1 INC Analog Input Input of Main Beam Signal (C)
4-6
C3 IND Analog Input Input of Main Beam Signal (D)
D2 INE Analog Input Input of Sub-Beam Signal (E)
D3 INF Analog Input Input of Sub-Beam Signal (F)
C2 ING Analog Input Input of Sub-Beam Signal (G)
C1 INH Analog Input Input of Sub-Beam Signal (H)
Multiplexer Output 1 for Signal Monitoring.
G6 MPXOUT1 Analog Output
Alternate function : Internal monitored signal output / General
output.
Multiplexer Output 2 for Signal Monitoring. T
he pin is not allowed to pull-up in circuit layout.
G5 MPXOUT2 Analog Output
output.
Multiplexer Output 3 for Signal Monitoring.
F4 MPXOUT3 Analog Output
output.
3.3V LVTTL I/O,
5V-tolerance, High frequency modulation enable signal output, or LDD serial
K2 FEOSCEN Slow slew, interface CLK or 12C SCL.
2, 4, 6, 8 mA PDR, The pin is spike-free at power-on stage.
75K pull-up (3.3 V)
G1 RFIN Analog Input Differential Input of AC Coupling RF SUM Signal (Negative)
G2 RFIP Analog Input Differential Input of AC Coupling RF SUM Signal (Positive)
G3 TLO Analog Output Tilt servo output
3.3V LVTTL I/O, Tray_is_in Input. A Logical Low Indicates the Tray is IN. Feed-
5V-tolerance, back Flag is from Tray Connector.
M1 FETRAYIN_
6 mA, The pin is spike-free at power-on stage.
75K pull-up (3.3 V) Alternate function : General IO.
3.3V LVTTL I/O, Tray_is_out Input. A Logical Low Indicates the Tray is OUT.
5V-tolerance, Feedback Flag is from Tray Connector.
L3 FETRAYOUT_
6 mA, The pin is spike-free at power-on stage.
75K pull-up (3.3 V) Alternate function : General IO.
P3 FETRAYPWM Analog Output Tray DAC / PWM control output. Controlled by microP
E1 TRINA Analog Input Input of Tracking Signal (A)
E2 TRINB Analog Input Input of Tracking Signal (B)
F3 TRINC Analog Input Input of Tracking Signal (C)
F2 TRIND Analog Input Input of Tracking Signal (D)
Tracking servo output.
H4 TRO Analog Output
PDM output of tracking servo compensator.
E3 V14 Analog Output Output of voltage eference (1.4V)
A2 VDAC0 Analog Output Output of General DAC
A3 FVREF Analog Output Output of Voltage Reference
C4 VWDC2O Analog Output Output Voltage 2 of Laser Diode Control in APC
B3 VWDC3O Analog Output Output Voltage 3 of Laser Diode Control in APC
4-7
2. IC701 (TPIC2050)
: 9ch motor drive with 3 beam laser diode driver
2-1. Block Diagram
P12V P5V P12V
P12V_3
P12V_1
P12V_2
P5V_1
P5V_2
0.1u 0.1u
CP1
CP2
CP3
ICOM1
Charge ICOM2
XSLEEP pump 19V
SIOV SPM 0.1

.
Current limit ISENSE
XFG
XFG XSLEEP
MCOM
SPM Logic BEMF
On chip SPM_ENA DAC PWM detector
thermometer U 1k
SIOV
TEMPMON_ENA pre- power V
SSZ driver FET
SSZ
SCLK W
SCLK
SPI I/F
SIMO
SIMO
200k
SLED1+
SIOV
DAC pre- power
SOMI PWM
SOMI driver FET SLED1-
SOMI_HIZ SLD_ENA F/B
SIOV
3.3V
Digital core SLED END
SIOV ENDDET detection
GPOUT
GPOUT SLD_ENA
SLED2+
GPOUT_ENA DAC pre- power
XRSTIN PWM driver FET SLED2-
RESETIN
F/B
200k
TLT+
DAC pre- power
A5V PWM driver FET TLT-
CV3P3V TLT_ENA F/B
int 3.3V
0.1u Regulator DIFF_TLT
FCS+
SIOV DAC pre- power
PWM FCS-
33k
driver FET
RDY power F/B
RDY
monitor
P12V
P5V
TRK+
pre- power
driver FET TRK-
F/B
P5V12L P12V
DAC P5V
TRK_ENA PWM LOAD+
pre- power
LOAD_ENA driver FET LOAD-
P12V F/B
C10V int 10V TRAY Lock

Regulator detection
ENDDET
0.1u P5V
STP1+
CA5V Analog DAC
pre- power
5V STP_ENA PWM
0.1u driver FET STP1-
VLDDIN DAC STP2+

VLDDIN
200k
DAC
pre- power
LDD_AMODE PWM
driver FET
ILDD_DVD
V/I STP2-
STEP END
ILDD_CD ENDDET detection
V/I
LD
ILDD_BD select
V/I ENDDET_ENA
LDD_MSEL ENDDET
9.5V
A9P5V
ENDDET_SEL[1:0]
TPIC2050
10u
AGND/DGND PGND_1-2 AGND
4-8
2-2. Pin Function
No. Name I/O Description
1 SLED1_P OUT Sled1 positive output terminal
2 SLED1_N OUT Sled1 negative output terminal
3 P12V_3 PS Power supply terminal for 12V drivers output
4 SLED2_P OUT Sled2 positive output terminal
5 SLED2_N OUT Sled2 negative output terminal
6 PGND_2 PS GND terminal for 12V drivers
7 C10V MISC The capacitance connection terminal for internal regulator
8 CP1 MISC Capacitance connection for Charge Pump
11 GPOUT OUT General Purpose Output (Test monitor)
12 XFG OUT Motor speed signal output
13 RDY OUT Device ready signal Internally pulled up to SIOV
14 SSZ IN SIO Slave Select Low active input terminal
15 SCLK IN SIO Serial clock input terminal
16 SIMO IN SIO Slave Input Master Output terminal
17 SOMI OUT SIO Slave Input Master Input terminal
18 SIOV PS Power supply terminal for Serial Port 3.3V typical
19 XRSTIN IN RESET input terminal to disable the driver IC
20 TEST1 MISC Test pin. Should be open.
Laser diode control analog signal input 0 to 3V terminal. Required to set
21 VLDDIN IN
register when use VLDDIN input. Open in case of non use analog input.
22 CV3P3 MISC Capacitance terminal for internal 3.3V core (typ 0.1uF)
23 AGND/DGND PS Ground terminal for digital and analog
24 A9P5V PS Power supply terminal 9.5V Laser didoe for BD
25 ILDD_BD OUT Laser diode for BD output terminal
26 ILDD_DVD OUT Laser diode for DVD output terminal
27 ILDD_CD OUT Laser diode for CD output terminal
The capacitance connection terminal for control system power supply 0.1uF
28 CP5V MISC
or lager decoupling capacitor should be connected.
29 LOAD_P OUT Load positive output terminal
30 LOAD_N OUT Load negative output terminal
31 P5V12L PS The power supply terminal (5V or 12V) for Load driver output stages.
32 TEST2 MISC Test pin. Should be open.
33 TEST3 MISC Test pin. Should be connected to P5V.
34 P5V_1 PS Power supply terminal for Tilt/Fcs/Trk drivers
35 TLT_N OUT Tilt negative output terminal
36 TLT_P OUT Tilt positive output terminal
37 TRK_P OUT Tracking positive output terminal
38 TRK_N OUT Tracking negative output terminal
39 FCS_P OUT Focus positive output terminal
40 FCS_N OUT Focus negative output terminal
41 PGND_1 PS GND terminal for Tilt/Fcs/Trk channel drivers
42 P12V_1 PS Power supply terminal for 12V driver output stage
43 U OUT U phase output terminal for spindle motor
44 ICOM1 MISC Current sense resister terminal for spindle driver
45 V OUT V Phase output terminal for spindle motor
46 P12V_2 PS Power supply terminal for 12V driver output stage
47 W OUT W phase output terminal for spindle motor
48 ICOM2 MISC Current sense resister terminal for spindle driver
49 MICOM IN Motor center tap connection
50 ISENCE IN Current sense input terminal for spindle drivers
51 AGND PS Ground terminal for internal analog
52 STIP1_P OUT STP1 positive output terminal for collimator
53 STIP1_N OUT STP1 negative output terminal for collimator
54 STP2_P OUT STP2 positive output terminal for collimator
55 STP2_N OUT STP2 negative output terminal for collimator
56 P5V_2 PS Power supply terminal for 5V driver output
4-9
3. PICK-UP CONNECTOR TERMINAL PIN ASSIGNMENTS
PIN NO. PIN NAME FUNCTION BLOCK
1 F2+ Outer Focus (+)
2 F2- Outer Focus (-)
3 T+ Tracking (+)
Actuator
4 F1+ Inner Focus (+)
5 T- Tracking (-)
6 F1- Inner Focus (-)
7 MOTOR_A- Step Motor A-
8 MOTOR_B- Step Motor B-
CLD Motor
9 MOTOR_A+ Step Motor A+
10 MOTOR_B+ Step Motor B+
11 NC NC
NC
12 NC NC
13 GND_PD PDIC Ground
14 A
15 B
16 C
17 D
Servo Signal Part
18 E
19 F
20 G
21 H PDIC Part
22 SW3 (Sub PD Mode) Sub PD Mode Change (BD/ DVD/ CD)
23 RF+ BD/DVD/CD RF+
24 RF- BD/DVD/CD RF-
25 NC NC
26 SW1 (Mode) BD/DVD/CD Mode Change
27 VREF_PD(2.1V) PDIC Reference 2.1V
28 VCC_PD(5V) PDIC Power 5V
29 GND_PD PDIC GND
30 SW (Gain) BD/DVD/CD Gain Change
31 GND_LD LD Ground
32 BD_LD LD Control BD
33 CD_LD LD Control CD
34 DVD_LD LD Control DVD
35 GND_LD LD Ground
36 TEMP Thermistor
37 NC NC
38 CD/DVD_MPD Monitor output DVD/CD LD/Monitor Part
39 BD_MPD Monitor output BD
40 DVD_VR DVD Level adjust
41 CD_VR CD Level adjust
42 NC NC
43 NC NC
44 GND_LD LD Ground
45 GND_LD LD Ground
4-10
BLOCK DIAGRAM
NAND DDR3
2 Gb 512 MB
5.1 CH
OPU Audio
2 CH DAC
S/PDIF
Motor
Driver MT8563
HDMI
Ethernet HD+SD Decode
800 MHz Cortex-A7
Monitor
CVBS
400 MHz Audio DSP x 3
HDMI 1.4
Ethernet
USB
4-11
4-12

LG LHB645

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Internal Use Only

MODEL: LHB645 (LHB645, S65T1-S/C/W, S65S1-S)

P/NO : AFN76552485 JANUARY, 2015

SECTION 1 ........ SUMMARY

PRODUCT SAFETY SERVICING GUIDELINES FOR BD-HTS PRODUCTS .................................................. 1-3

SERVICING PRECAUTIONS ............................................................................................................................ 1-4

INITIAL SYSTEM SETUP .................................................................................................................................. 1-5

HIDDEN KEY MODE ......................................................................................................................................... 1-7

FIRMWARE UPDATE GUIDE ........................................................................................................................... 1-9

NETWORK SOFTWARE UPDATE ................................................................................................................. 1-10

SPECIFICATIONS ........................................................................................................................................... 1-12

General Servicing Precautions 1. Immediately before handling any semiconductor compo-

2. Use /// to select a display language and

After verifying the test tone signals, press ENTER

Press  to move and press / to select [On]

Press ENTER () while [Finish] is highlighted to

9. Displays the guide to enjoy online contents using

1.FACTORY RESET(All of data have to be

(NO DISC or Tray

(NO DISC||STOP) &&

Push Stop key 480P or 576P

Open and Home Menu

Display MICOM Ver,

POWER ON Front Stop + RMC

POWER ON Front Stop + RMC

POWER ON Front Stop + RMC

Update File Name: LG_HB_A100M63.ROM

1) An update file have to be copied onto the root of file system.

< Example: Nero Burning Rom >

3. AFTER UPDATE COMPLETE

1. Check the network connection and settings.

[OK] Starts the software update.

Exits the update menu and

4. If newer version exists, the message

5. Select [OK] to start update.

6. The player starts downloading the newest update

8. When update is completed, the power will be

9. Turn the power back on. The system now operates

• Design and specifications are subject to change without notice.

ONE POINT REPAIR GUIDE .......................................................................................................................... 2-27

ELECTRICAL TROUBLESHOOTING GUIDE................................................................................................. 2-41

WAVEFORMS .................................................................................................................................................. 2-52

WIRING DIAGRAM .......................................................................................................................................... 2-57

BLOCK DIAGRAM .......................................................................................................................................... 2-59

CIRCUIT DIAGRAMS ...................................................................................................................................... 2-61

CIRCUIT VOLTAGE CHART ........................................................................................................................... 2-87

PRINTED CIRCUIT BOARD DIAGRAMS ....................................................................................................... 2-89

Determine what cables the customer is using to connect

Make sure the TV is on the correct input.

One disc displaying the issue is a problem with the disc.

One disc displaying the issue is a problem with the disc.

Connect the BD to another TV and play a disc.

Determine what cables the customer is using to connect the BD to

NO Make sure the TV is on the correct input. Turn TV off,

One disc displaying the issue is a problem with the disc.

Ghosting appearing when watching a TV program indicates an

Connect the BD to another TV and play a disc.

Determine what cables the customer is using to connect the BD to