BSBINN601 Lead and manage organisational change

Assessment 1: Provide answers

1. Key phases of Change management process :

Change management in business refer to the change in the environment of workplace to bring
new technologies and implement the new process in order to replace the old time-taking
methods. The following are the key phases for change management process:

 Making up mind for change: distinguish foreseen purposes of opposition and

extraordinary strategies dependent on status appraisals
 Managing change: create change management plans, make a move and actualize plans
 Emphasising change: gather input, review consistence, analyse and address holes,
search for pockets of resistance

2. Change in organizations are due to external factor which might affect the growth and
progress. The following are the reasons for initiate change in organization:
 Social factors like change in demography and change in customer habits of buying
might influence organization to change.
 End – of – life items: The customer’s lack of interest in some products of organization
may leads to bring change in the organization
 Technological factor might also convince organization to change its old way of
performing methods and bringing new innovation in the workplace.
3. Force Field Analysis is a technique for listing and assessing the powers for and against
a circumstance. It encourages you dissect the entirety of forces that have an impact on
the present circumstance. Human conduct is brought about by forces like convictions,
desires, social standards, and so on. A portion of these forces are sure, pushing us
forward, and a portion of these forces are negative, keeping us from accomplishing a
settled objective. A force field investigation outline shows these main thrusts and
controlling powers that would impact an issue.
4. Burke & Litwin organisational change model is about introducing and establishing a
relationship of cause and effect. This model of changes consists of 12 organizational
elements that helps to determine the changes in workplace. These elements are:

Environment Externally
2. Strategy and Mission

3. Leadership

4. Management Practises

5. Organisation Culture

6. Structure

7. Individual and organizational performance

8. Work Unit Climate

9. Task Requirements and Individual Skills/Abilities

10. Individual Needs and Values

This model is dependent on surveying organizational and natural components, which might
be adjusted to guarantee a fruitful change. The most prevailing component that causes
organizational change is frequently the outside condition. Therefore, this expects
organizations to alter and change their crucial technique, just as the organizational culture and
structure.

5. The following are the key phases suggested by John Kotter which work for many
organizations to grow and progress:
 Create urgency

Integrate the
make a team
chnage

Allow the
change to Develop a vision
dveelop

Create short – Communication

term wins of vision

Removing the
thrests

Figure 1Kotter’s 8-step change model

 Create urgency: To make a change in organization, a leader must create a hype of it

before implementing it to the organization. This step will aim to involve each person
to bring change by convincing them to urge for it. This will make your thought well-
conceived when you start your drive. Use measurements and visual introductions to
pass on why the change should happen and how the organization and workers can be
at advantage.
 Make a team: A lot of people can be in your team if your idea of changes seems legit
to them. One can now proceed to build a team with the idea of bringing changes in
management. Make sure that you need to be a leader to lead the team throughout the
project of change.
 Develop a vision: For bringing a change vision is mandatory. Vision helps the team
and direct them to perform well to gain one single objective which will be beneficial
for the organization and for themselves.
 Communication of Vision: The organization needs to make an understood vision for
the organization and afterward make the systems that are suitable for the organization
to accomplish the vision. The employees should be explained about the true vision
and mission of the company to ensure the regulations.
 Removing the threats: In every organization there are people who keep on resisting
with other’s ideas. It is important to identify such obstacles and try to avoid their
communication with team members. Analysing the threat and eliminating it will help
to move forward towards the objective.
 Create short – term wins: long term goals are significant but short term goal can
help to motivate employees in order to achieve bigger goals. These short term goals
act as a step towards achieving bigger goals and long term objectives.
 Allow the Change To develop: The change should be implemented fully in order to
make it work. Hence the implementation should 100% to guaranty success.
 Integrate the Change: make sure that plan must be monitored and checked
throughout.
6. The strategies are important aspect to ensure that the change management plan is being
arranged and executed in the best way and that it will be acknowledged by nearly
everybody. This is critical in light of the fact that without the acknowledgment and
subsequently the understanding, it will be absolutely unthinkable for the whole
organization to truly go for the required and anticipated change for the organization.
The following are some strategies to communicate the change management plan:
1) The team should be aligned. The change manager and project manager should be on
same page to implement the change.
2) Allocating right people to right task to ensure the accountability of the plan
3) Must listen to the feedbacks and ideas of team members and must implement it to be
more accurate with the goal.
7. External environment is critically important factor in the growth and success of an
organization. An organization's dependability and gainfulness are reliant on its
capacity to rapidly recognize and react to changes in the external environment. Change
is inescapable and having the adaptability to manage surprising business sector
transformations can mean the distinction among endurance and eradication for an
organization. Something as normal as a move in government arrangement could
significantly affect a business. Proposed enactment at the government and state level
may lawfully require an organization to make changes to its operations and thusly
become a basic achievement factor.
8. When implementing organizational changes, participative management style by
manager is very significant. Managers who utilize a participative style often claimed
 that their team are responsive and active during the process. Hence this style helps to
communicate with the team and make them motivated throughout the project.
9. Two aspects of organizational behaviour
a) Employees regularly favour the natural methods for working together, making change
and adjustment troublesome.
b) Key representatives impervious to change ought to be searched out and convinced to
acknowledge and adjust to organizational changes.

10. Five components as a part of change management plan

1) Communicating with employees, convincing them to urge a desire for change in
management,
2) Management training for manager to implement change in organization
3) Proper resources must be allocated to run the project.
4) Training of manager to deal with employees who are reluctant to implement changes.
5) Individual and team acknowledgment is a vital segment of progress management so as
to solidify and strengthen the adjustment in the organization.
11. Reason for resistance of employees to change:
 Lack of incentive and reward system may stop them to participates in new projects of
organization
 Lack of knowledge about the plan may stops them to take risk and big step.
 The fear of replacing with better substitutes might stop team member to take risk.
12. Three barriers to organisational change.
1) Lack of understanding regarding change and its outcomes
2) Employee’s reluctance to change
3) Past experience of ad changes implementation
13. Three strategies to address barriers
1) Communicate well with the employees to explain them about change
2) Identifying the needs for implementing change
3) Communicating all staff members to participate in change
 Assessment 2: Change management plan project

Samson Media
Change Management Briefing Report
Introduction

a. Outlining strategic changes needs for Samson Media based on an analysis of

organizational Objectives

Samson Media is the organization selected to analyse and evaluate the change in
organization. The company operates as a publisher in the field of fashion magazines. The
company has some powerful connections with high profile fashion houses but from the past
years company is facing major downfall. Due to strong competition and rise of digital media,
Samson Media is losing its interest among people.

Samson Media’s current situation and suggested changes for the company

 To be one the main retailor in the field of fashion magazines

 To enhanced their features to give solid competition to the rivals.

Objectives of Samson Media

 For the next 2 year, increase the return on profit to 8%

 Transformational change of the organization that will change over all magazines to a
computerized format.
 Shutting down the distribution site
 Achieve cost efficiencies through migrating the administrative centre to a smaller
place

As for organization to conceivably reach to the necessary change, the action plan is
require in order to fulfil the following needs:

 Increase the general productivity to have the option to re-put resources into the
venture of the change.
 Then think of the product and a simulative program for the organization

It is planned that the software be presented:

  Some new and advanced features ought to be included by the Samson media
Company, to distribute better associations with the purchasing organizations.

b. Reviewing specific policies/practices against strategic objectives and explaining

where changes are required

Employees working under Samson media are very skilled. They have been fundamentally
contracted on their ability in the specialized just as their aptitudes when it comes to
performing. In this manner to have the option to truly actualize the necessary changes, the
management should supplant every one of the individuals who are right now not so much
adding to the by and large development of the organization. This will imply that the
organization should set up criteria on which the human resources management should
contract new competitor who will in the end centre around to creating and improving the
general organization. The more talented and instructed the staff turns into, the better will be
the range of the development of the organization will get, and it will at that point be simpler
to actualize another change management plan.

External environment analysis

As to design the change management plan, it is important to perform external analysis of the
company to verify the future obstacles. The best way to examine the external factors,
PESTLE analysis can be done. The following is the Pestle analysis for Samson Media:

a) Political factor

On the off chance that the government can increase the expenses for the Samson organization
and lower it for the other then this kind of choice can impacts the efficiency of the Samson
media. At the point when this happen it is hard for the organization to generate revenues.

b) Economic factor

The general interest and the inventory of the organization will influenced when the expense
of work and Raw material is expanded. Right now organization does not expand its incomes
and it will influence the efficiency of organization.

c) Social factor

Nowadays the preference of individuals are changes, the individuals doesn't lean toward the
printed magazine as perusing magazine has become relaxation and not the need, today its
accessible in the online life and in this manner individuals incline toward perusing via web-
based networking media as its quick, helpful and simpler than to print media adaptation. This
is the thing that makes the organizations make strides which will permit Samson media
Company to address the issues.

d) Technological factor

The headway in the innovation can affect decidedly just as adversely on the organization. On
the off chance that the Samson media embrace new innovation ought to be improved and
since this is the organization that needs to team up with better advancements, it ought to be
increasingly specific about this viewpoint.

e) Legal factor

Some cultural and moral issues emerges in the Samson media with digitization, for example,
data security and concentrating on protection arrangement just as losing the workers will
influence the network business.

f) Environmental factor

While giving magazines of Samson Media create more contamination the government will
most likely be unable to help such organizations.

General practices in software firms

If we look at insight of software companies, they are facing extreme challenge to up-keep
their software houses as per the latest technology. They have been confronting solid strain to
keep their operations and their aptitudes incredibly drew in with the progressions that have
been occurring quite a long while. The general patterns have additionally demonstrated that it
has gotten much all the more trying for specialized organizations to adapt up to such changes.

Sources of information on Change management and best practice approaches Change

Management Process

The company has identified the possible risk and threats by doing PESTLE analysis. The
company is ready to implement changes in the management to progress. Samson has
identifies their threats and situation has been examines to achieve the targets:

 Altering the infrastructure of company

 Training of the staff members
 Transformation of company by digitalizing it.
The company has started its working on the following objectives:

 Increasing the profit percentage in order to make future investments

 Transforming the company into prototype by a suitable software implementation

The plan is that the new digital magazine will contain the following features:

 More focus on health, beauty and celebrity gossips content

 Subscribes will enjoy the privilege of free videos, post cards etc.
 Some free content will be available to everyone, but full access will be gained after
subscribing the magazine.

Risks and barriers to change and strategies to overcome these

 Employees might be reluctant to implement change

 Lack of communication among team members
 Lack of experts in dealing with technologies.

Major change requirement

The major change in Samson is as follows:

Altering the infrastructure of company

Training of the staff member
Digital transformation of the company

Prioritization of Change Requirements.

Change Prioritization level Reasoning

Altering the infrastructure Low As capable of performing
technical changes
Training of staff members high Downsizing of the
permanent staff
Digital transformation of the High As to stay on top among
company competitors

Cost-benefit analysis

Change Cost benefit

 Altering the infrastructure Activities can be improvised Cutting the cost and traffic
Training of staff members Help to boost up Allocating right member as
productivity per the job criteria
Digital transformation of the To completely altering the Better interface to grow
company old system Improved efficiency

Recommended communication and education strategies

By communicating with employees to explain the reason of change plan.

Training them through seeking help from outsource person
Motivating each member by introducing incentive and reward system

Risks and barriers to change and strategies to overcome these

Risk description Likelihood Impact Priority Preventative

Action/Contingency Plan

Lack of High-low High High They can trained as per new

knowledge technology
regarding
technology

Worse High High High Top management should

communication communicate with employees

Wrong behaviour Low low Moderate Management should be trained

of management as to talk with employees
15. An email to the CEO and Senior Management

Dear CEO/ Senior manager,

It would be ideal if you discover the email appended with the change and the improvement
plan which has been created by the team. This will direct you to what has been arranged by
the management and what will be required to be followed by the workers inside the
organization. The thought and the necessary change has been conveyed to the whole work.
Just consent from your side of endorsement is expected to make any further changes.
Will be waiting for your response.
Thank you!

17. Samson Media

Change Management Plan
The change management plan is to change and move the absolutist administration culture
inside the whole organization into an increasingly moderate and a progressively worthy
model of the acknowledgment that happens as the vote based style of authority is suggested
inside the organization.

Introduction
The change managers are eager to bring a more amicable but then an exceptionally
proficient feel in the working environment. In this manner it has been investigated that the
change is required. What's more, for this very change the requirement for the difference in
the pioneers will be required. This can end up being exorbitant at the starting stages

Project Sponsor
For there will be some underlying costs that will be required to be adapted up to the change
that will be required, it is significant that all the progressions that are required, funds will be
finished by the Finance organization.

Project Objectives
To cut down the cost of printing and distributing magazines
To train employees for change plan
To digitalize the company

Change Objectives and Principles

  The change process will shift the culture of organization towards achieving high-end
goals

Change Plan Elements

Change plan element will only effect the senior management.

Rationale for the Change

The change is required mainly to cut down on the possibility that the employees might feel
like they are not being made feel like a part of the company.

Key Stakeholder Analysis

Stakeholder are
 Employees
 Managers
 Senior management

 Crafted by the progressions that are required are should have been accounted for to
the general division of the management. This implies the work that ought to be done
for the focused on change of the strategies and advancement ought to be either
detailed week by week or month to month to the regarded party.
 As to communicate with the stakeholder English language will be used.
 The preferred media in order to communicate with them will through e-mails,
presentation and meetings.
Assessment of Readiness to Change
As of now, the change management plan is at initial phase. Stakeholders are pretty motivate
to implement changes in the organization.

Key Change Messages

 Concentrate on the "A" side of the Q x A = E condition.
 Give Leadership.
 Set up clear objectives and destinations.
 Manage opposition.
 Impart, convey, impart

Identify Change Elements

Workload will be managed by equally dividing each task into team members. Moreover allow
team to work from home if they encounter some personal problems.

Develop change plan

Actions Resource Who When Performance

requirements Measures
The need is to The mentor HR Within 4 months -
change the policy
of Samson

The training HR Within 1 month

The staff needs to committee
be trained
Hire experts The training HR Within 1 month
employees as committee
well senior staff

Improvised The experts in HR Around 1 year

infrastructure this field
Improvised IT specialists HR 4 months
technological
procedure
Staff should be The manager HR 1 month
rewarded of their
 performance

Reporting arrangements

Crafted by the progressions that are required are should have been accounted for to the
general branch of the management. This implies the work that ought to be done for the
focused on change of the approaches and improvement ought to be either announced week by
week or month to month to the regarded party.

Consolidation

.The change is only a stage that is taken so as to just ensure that the organizations are
searching for the better techniques so as to build up the methodologies and make the
organization more serious. The organization would focus to ensure that it stays inside the
business of the media. This will be required so as to continue running seriously inside the
business.

Evaluation

The progressions that are executed ought to be made a point to be actualized and furthermore
be incorporated in the detailing exercises inside the organization. Worker from every division
independently ought to be following the better techniques and better strategies so as to
guarantee that they are inevitably destined for success for the focused on aftereffects of the
change management.

18. Draft Communication and Education Plan

Audience Key message Delivery Frequency and Location

method duration of
session (if
applicable)

Progress of
change
Senior Face to face As mention by
management
management manger

General staff Conference

room
After the Face to face 1-2 hours
changes are
 implemented

19. Email to the CEO and Senior Management

Dear CEO/ Senior management

I hope things are going good at your end. I would like to seek approval for the draft change
management plan and draft communication and education plan in order to process the
change. I have attached these two in mail. Please find the attachment and provide me your
feedback. Your feedback will give me an approval of processing things further.
Will be waiting for your response.
Thank you.
20. Update change management plan

Update change management plan

Since the organization has begun to get universal and it understands that the change is
required for the most part to beat the escape clauses that are as yet staying for the
organization to have the edge over different rivals as far as the human capital.

Change Management Plan: The change management plan is to change and move the
dictatorial authority culture inside the whole organization into a progressively moderate
and an increasingly satisfactory model of the acknowledgment that happens as the
popularity based style of authority is inferred inside the organization.

Presentation: The change managers are happy to bring a more amicable but then an expert
feel in the working environment. Consequently it has been examined that the change is
required. Furthermore, for this very change the requirement for the difference in the
pioneers will be required. This can end up being expensive at the beginning stages.

Task Sponsor: For there will be some underlying costs that will be required to be adapted
up to the change that will be required, it is significant that all the progressions that are
required, funds will be finished by the Finance organization.

Change Plan Elements: The change components might be influencing the senior
management and the initiative line of clients.

Method of reasoning for the change: The change is required fundamentally to eliminate
the likelihood that the representatives may feel like they are not being caused to feel like a
piece of the organization.

21. Update communication and education plan

Audience Key message Delivery Frequency and Location

method duration of
session (if
 applicable)

To teach them to
communicate
Senior Face to face 1-2 hours Meeting room
with team
management
member

General staff Conference

room
To teach them Face to face 1-2 hours
about the new
technology

22. Send an email to the CEO

Dear CEO,
I would like to communicate with you again. The reason is that I have revised both
educational and change manage plan. I have attached both in the mail. Please approve this in
order to proceed the team further.
Will be waiting for your response.
Thank You!
 Assessment 3
2. Send an email to the CEO (your assessor).
Dear CEO,
It is to inform you I have made the presentation for Change management plan. The
presentation was aim to let employees know about the change management importance. The
presentation is attached in mail. Kindly have a look and provide me feedback.
Waiting for your response.
Thank you!
5. Send an email to the CEO (your assessor).

Dear CEO,
The change management plan has been revised as per the feedback from the presentation. I
have attached it in the mail. Kindly see the attachment and provide the feedback in order to
process it further.
Will be waiting for your response.
Thank You
Assessment Task 4: Implement change management plan project

1. Human resource brief

Introduction to Human Resource Management
Human Resource Management is stressed over all pieces of how people are used and
administered in Samson Medias. It covers the activities of indispensable HRM, human capital
organization, corporate social commitment, Samson Media progression, resourcing
(workforce orchestrating, enrolment and decision and capacity the administrators), learning
and improvement, execution and prize the officials, agent relations, specialist flourishing
what's more, the course of action of specialist organizations.
The advantages of change management Team Building
Samson media can gain the benefit of changes and improvement in HRM in the following
perspective:
 Basically, the thought pivots around the behaviour of organization in relation to its
workers of Samson Media, in order to keep up their capacities and keep up the
engaged edge of the company. This is evident that employees and labourers are a
Samson Media most prized asset, and the establishment of the force affecting the
Samson Media towards achievement of set targets. Nevertheless, the solicitations of
present day society search for that the agents be treated as individuals also, not as
assets as at the end of the day, they should not be treated as an appalling commitment.
 It is the obligation of the administrators of HR to ensure that the administration of
each division is sufficient. Endless areas fall under the supervision of human asset
chiefs of any Samson Media.
 Advancements in every division of Samson Media will have required the progressions
and similarity to which would not have been thought possible 10 years or so earlier.
An extraordinary instance of this is the manner by which occupations are announced
and contenders are picked.
 Finalizing the arrangement of working obligations
Team building exercise
The following are the team building exercises for Samson Media:
 Make sure that the workers are doled out to give introductions and the necessary
reports to the administrators.
 The workers are completing their jobs as they are normal
 Training ought to be given either off the activity or at work.
 Better mentors and guides ought to be allowed
 Team builds up a casual atmosphere for correspondence
 Team individuals build up a common trust
 Team and people are set up to face challenges
 Team is clear about objectives and sets up targets
Ways to support training to the staff
The best way to support training to the staff is:
 Offering refreshments
 Overtime payments
Schedule
Days Time Activities Topics Lectures
Monday 10:00-12:00 Group talk Team building
noon
Tuesday 3:00-5:00 pm Games To become Social experts
familiar with
culture
Wednesday 10:00-12:00 Presentation for To bring
noon managers changes in
skills
Thursday 10:00-12:00 Games To encourage
competition
Friday 1:00-2:00 pm Communicate To enhance
with other coordination
departments skills
Saturday 2:00-3:00 pm Teaching the To enhance the
software skills skills

2. Send an email to the Human Resources Manager

Dear HR manager,
I would like to inform you that I have made changes in management plan. I have attached it
with the mail. Kindly provide me your feedback after seeing the attachment. The human
resource brief has been designed to let company know about the benefits of team building
activities. Please provide me your feedback.
Will be waiting for you response,
Thank You.

3. Send an email to all staff (your assessor)

Dear staff members,

I would like you all to take some time to read this mail. The reason of writing this mail is to
inform you all and brief you about the benefits of training in your professional career.
Training is a speculation that organizations make in their workforce. Like any speculation, it
must have a result on the off chance that it is to be viewed as advantageous. A prompt goal of
training is to give you the abilities they have to turn out to be better specialists, bringing
about monetary benefit. Different targets incorporate making a strong working environment,
so representatives realize they are esteemed and feel more fulfilment in their occupations.
The primary reason for training is to guarantee that all employees must boost up their
productivity. Workers who are able and fully informed regarding industry best practices are
increasingly profitable and have less mishaps. These components help to situate your
business as a solid contender inside your market.
The training enhance your skills and provide you all a chance to take the lead in a project. It
nourish your skills and abilities to perform better in your tasks. The training not only train
you but also gives you vision to work and move forward. The purpose of writing the benefits
of training is to motivate you all to take an active part in training. I have arranged a week
training for you guys. Hence I can hope that you all will contribute in the training and learn
new tactics to work.
Will be waiting for your response on this.
Thank You
4. Revised Change Management Plan

Actions Resource Who When Performance

requirements Measures
Training to The mentor Training At the starting Record keeping
trainers manager of implementing and certification
the change of the trainers

Achieving the Change Last of the plan Membership

membership manager certificate

5. Send an email to the CEO and Senior Management

Dear CEO,
I would like you to take some time and look on the revised change management plan I have
made for Samson Media. I have designed two objection and actions for the employees. One is
training the trainers and second is achieving membership. Please find the attachment below
and provide me your feedback.
I will be waiting for your response.
Thank You!
 Assessment Task 5: Evaluate and review change management
plan project

1. Review of staff survey comments

Right now, the subject of the change regulating will be made sure about and will be reached
with the representatives working inside the Samson Media Company. This is for the most
part since it will be basic to comprehend that there are various certain changes that happen
inside the market or inside the business wherever the organizations work. After the whole one
month improvement plan's and change plan's execution, the thought on the most proficient
method to bring the change effectively was executed. As per the staff, the change plan that
was actualized was following all the laid possess strategies and the necessary management
guidelines were likewise executed.
Few Positive Feedbacks are:
Probably the best inputs that were gotten by the organization for the benefit of all the
representatives of the organization were too guaranteed. Some positive comments were
additionally picked up from the workers.
 The change appeared to have improved the general culture
 The workers and the management were better ready to associate with one another in
the Samson Media.
Negative feedback are
The particular negative issue that may happen with the transitional change is that concerning
the frailties that the employees may go up against when they fear the instability in their
movement and their substitution. Additionally, it may in like manner cause the delegates to
feel less skilled or not all that great to be a bit of the movement which requires the workers to
absolutely change the normal set of duties and the action points of interest those workers was
enrolled on. This infers the sudden changes that require a bottomless overabundance from the
agents is basically incredibly agreeable and causes a lot of disarray among the entire Samson
Media.
Evaluation of the effectiveness of change management plan
There are around two sorts of changes that are brought inside the Samson Media by the
organization. The two changes that might be introduced are to be explicit the developmental
change furthermore, the transitional change. The developmental change as the name may
suggest is the system updrafts that occurs inside the Samson Media to ensure that the
organization is making some certifiable improvements in its action by introducing the general
change inside the Samson Media. The organization whenever and decide to improve its
techniques, its systems for shows or the standard that must be kept up. This kind of progress
that is introduced inside the Samson Media causes almost nothing or no weight or weight on
the present delegates open inside the organization. The change that is developmental and that
is brought into the Samson Media happens every so often, recommending that the
developmental change that happens is particularly a standard inside the business, and every
organization needs to do all things considered, to stay centred.
Future recommendation
The introduction of the transitional change that occurs inside the Samson Media will all in all
be significantly more testing than the developmental changes. This is in light of the fact that
this change thoroughly replaces the general methods that have been set up for a significant
drawn-out period of time with that of the new frameworks.
 The change that happens to replace the viably existing methods and the systems or
then again methodology will all in all make impressively more strain among the
agents and the gathering that works inside a Samson Media. Regardless, it may not be
mentioning a complete change in the lifestyle or the social model of the Samson
Media, yet it will be set hard to complete the little changes as well.
 Better systems ought to be very much spoken with the representatives. As this will be
amazingly hard to thoroughly deal with the delegates on the new processor the
procedures that will be used, will suggest that the gathering is truly contracted to
move the aptitudes that are required to in all likelihood continue with the change that
has been required
2. Send an email to the CEO

Dear CEO,
I have made the report for change management review. The report includes the viewpoint of
the survey conducted in the organization. I have attached the report in the mail. Please see the
attachment and provide me the feedback.
I will be waiting for your response
Thank you!