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Final First Part Dissertation PDF

This document appears to be a dissertation submitted to SSR Institute of Management & Research in Silvassa, India as part fulfillment of an MBA program at Savitribai Phule Pune University. The dissertation is titled "A Study on Role of HR in Total Quality Management Implementation in the Organisation" and is authored by Nikhil Yadav, an MBA student in Human Resource Management. The dissertation includes chapters that discuss the introduction, literature review, research methodology, findings and conclusions on the role of HR in implementing total quality management in organizations.

Uploaded by

Nikhil Yadav
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
195 views

Final First Part Dissertation PDF

This document appears to be a dissertation submitted to SSR Institute of Management & Research in Silvassa, India as part fulfillment of an MBA program at Savitribai Phule Pune University. The dissertation is titled "A Study on Role of HR in Total Quality Management Implementation in the Organisation" and is authored by Nikhil Yadav, an MBA student in Human Resource Management. The dissertation includes chapters that discuss the introduction, literature review, research methodology, findings and conclusions on the role of HR in implementing total quality management in organizations.

Uploaded by

Nikhil Yadav
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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A

Dissertation

On

“A Study on Role of HR in Total Quality Management


Implementation in the Organisation”

Submitted to
SSR Institute of Management & Research, Silvassa
Empower Yourself @ IMR

As a Part of MBA Semester IV Curriculum


of
Savitribai Phule Pune University, Pune

Submitted by
Nikhil Yadav
MBA Sem- IV (Human Resource Management)

Under the Guidance of


Mr. Mohd. Bilal A Bhada
N.E.T. M.B.A (PMM & HRM), B.E. (Mech)

2018 – 2020
Student Declaration
I, Nikhil Yadav, hereby declare that the dissertation titled

“A Study on Role of HR in Total Quality Management

Implementation in the Organisation” is my original work.

This dissertation has not been presented or submitted for

the award of any other degree, diploma, fellowship, or other

similar title at Savitribai Phule Pune University or any other

university. I understand that any such copying will be

punishable by the University authorities.

Date:

Place: Silvassa

Nikhil Yadav
ACKNOWLEDGEMENT

The satisfaction and euphoria that accompany the successful completion of any
task would be incomplete without the mention of the people who made it
possible, whose constant guidance and encouragement led to success.

This endeavour would not have been possible without help of the following
individuals. Every person I mention plays a piece of the puzzle to make picture
complete, some pieces are bigger than others, but without any one piece, the
picture would not be complete.

I sincerely thank SSR Institute of Management & Research, Silvassa for


providing me with this opportunity to improve my knowledge by giving an
opportunity to work on this project. I thank Dr. Praveena S. Muley, Director,
and SSR IMR for providing me with the necessary facilities for doing the
project.

I thank my project guide, Mr Mohd. Bilal Bhada, Assistant Professor for his
useful guidance and encouragement throughout the project development
period.

Last but not the least, I would like to thank my family and friends for their
support and encouragement throughout my dissertation work.

For, any errors or inadequacies that may remain in this work, the responsibility
is entirely my own.
SSR
Institute of Management & Research, Silvassa
Empower Yourself @ IMR
Sayli-Silvassa Road, Silvassa – 396230, UT of DNH
Ph: 0260 2681114, director@ssrimr.edu.in, www.ssrimr.edu.in
Approved by AICTE, New Delhi & Affiliated to Savitribai Phule Pune University,
Pune

Dissertation proposal approval


2018 - 2020

We here in approve the Dissertation Proposal presented by


Mr./Ms.
_________________________________________
titled as
______________________________________________
______________________________________________
_______ to be pursued under the supervision of the guide
Dr./Mr./Mrs. _________________________________
during the period of MBA Sem IV.

Faculty Guide Director


SSR IMR
Date: _____________
Place: Silvassa
SSR
Institute of Management & Research, Silvassa
Empower Yourself @ IMR
Sayli-Silvassa Road, Silvassa – 396230, UT of DNH
Ph: 0260 2681114, director@ssrimr.edu.in, www.ssrimr.edu.in
Approved by AICTE, New Delhi & Affiliated to Savitribai Phule Pune University,
Pune

Dissertation Certificate
2018 - 2020

This is to certify that


Mr./Ms.
_________________________________________
has completed the Dissertation titled as
______________________________________________
______________________________________________
_____ under the supervision of the guide
Dr./Mr./Mrs. _________________________________

Faculty Guide External Examiner Director


SSR IMR
Date: __________
Place: Silvassa
TABLE OF CONTENTS

CHAPTER TITLE PAGE NO.


NO.
1 Introduction 1-4

2 Literature review 5-10

3 Research methodology 11-12

4 Discussion through sub themes 13-27

5 Findings and conclusions 28-29

Bibliography
LIST OF FIGURES AND TABLES

SR NO. FIGURE PAGE NO.

1 Research Methodology Process 12

2 Timeline Showing The Differences 13


Between Old And New Concepts Of
Quality
3 Concepts Of TQM Philosophy 18

TABLE

1 Quality Gurus And Their Contributions 17


BIBLIOGRAPHY
Concept Philosophy of Total Quality Management : Pharma Tutor Org. (n.d.).
Retrieved from A Pharma Tutor Org:
https://www.pharmatutor.org/articles/concept-philosophy-total-quality-
management

Hashmi, K. (2014). Introduction-and-Implementation-total-quality-management-tqm.


Retrieved from ISIX Sigma Website:
https://www.isixsigma.com/methodology/total-quality-management-
tqm/introduction-and-implementation-total-quality-management-tqm/

HR Talent Management : TQM in HR. (n.d.). Retrieved from HR Exchange Network:


https://www.hrexchangenetwork.com/hr-talent-management/articles/total-
quality-management-in-hr

Implementing TQM the role of HR. (n.d.). Retrieved from Questia Corporation:
https://www.questia.com/library/journal/1G1-15703603/implementing-total-
quality-management-the-role-of

Jayakumar, D. V. (2016). Total Quality Management. Tamil Nadu: Lakshmi


Publications.

Kumar, R. (2012). Human Resource Management and Total Quality Management –


An Important Aspect in the Bank. Globla Journal of Interdisciplinary social
sciences .

MCCIA_IJETSR. (n.d.). Retrieved from IJETSR:


http://www.ijetsr.com/images/short_pdf/1503858265_924-931-
mccia860_ijetsr.htm

Methodology : Total Quality Management. (n.d.). Retrieved from ISix Sigma


Website: https://www.isixsigma.com/methodology/total-quality-management-
tqm/introduction-and-implementation-total-quality-management-tqm/

Patro, C. S. (2013). The Role of Human Resource Management in Implementation of


TQM. International Journal of Computer Science and Management Research
R. Kesavan, C. E. (2008). Total Quality Management. Kerala: I.K. International.

Resources HR : Implementing TQM in HR . (n.d.). Retrieved from Villanovau


Corporation : https://www.villanovau.com/resources/hr/implementing-tqm-in-
human-resources/

Role of HR Manager in TQM : Management Study guide. (n.d.). Retrieved from


Management Study Guide: https://www.managementstudyguide.com/role-of-
managers-in-total-quality-management.htm

Role of HRM in implementation of successful TQM. (n.d.). Retrieved from Ivypanda:


https://ivypanda.com/essays/the-role-of-human-resource-management-in-the-
implementation-of-successful-total-quality-management-tqm-in-hospitality-
industry/

Role-HR-Total-Quality-Management. (n.d.). Retrieved from Author Stream:


http://www.authorstream.com/role/sujajayan-1472202-role-hr-total-quality-
management-2/

S.Balasubramaniam, D., & Farooqui, D. S. (2017). TQM and Role of HR in its


Implementation. International Journal of Engineering Technology Science
and Research.

Stevenson, M. (2018). Total Quality Management in HR. HR Exchange Network.

The role of human resource management in implementation of TQM. (n.d.). Retrieved


from Research Gate :
https://www.researchgate.net/publication/281808975_The_role_of_human_res
ource_management_in_implementation_of_TQM

Total Quality Management and Six sigma : MES. (n.d.). Retrieved from MES Center:
http://www.mescenter.ru/images/abook_file/Total_Quality_Management_and
_Six_Sigma

TQM-HRM. (n.d.). Retrieved from Spirit of HR: https://spiritofhr.wordpress.com/tqm-


hrm/

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