Internship Report

On

“Employee Job Satisfaction of First Security Islami Bank Ltd. (FSIBL):

A Study on Senanibash Branch, Dhaka”

First Security Islami Bank Limited.

“Always for Everyone”
 Submitted To
Mr. MahmudulHaque

Associate Professor, BRAC Business School

BRAC University

Submitted By
Farzana Rahman Kona
ID- 14264008
Department of MBA
BRAC University

Date of Submission: August 16, 2017

1|Page
Part 1 Prefatory Part
 Letter of Transmittal

16 August 2017
Mr. MahmudulHaque
Associate Professor
BRAC University
66, Mohakhali
Dhaka-1212

Subject: Submission of Internship Report on „Employee Job Satisfaction of First Security Islami
Bank Ltd. (Senanibash Branch, Dhaka)‟.

Dear Sir,

With due respect, I would like to inform you that it is a great pleasure for me to submit the
Project report On Employees Job Satisfaction of First Security Islami Bank Ltd. (Senanibash
Branch, Dhaka) as a requirement of the Master of Business Administration ( MBA) Curriculum.

The whole experience of this internship program enabled me to get an insight into the real life
situation. I have tried my best with my knowledge to make a full-fledge report by analyzing all
the requirements you have asked for. Besides this, there may be shortcomings.

I would be grateful if you consider those from excusable manner. I hope that the project would
meet your expectations and standards. Your kind consideration and cooperation will be highly
appreciated.

Sincerely Yours,
……………………….
Farzana Rahman Kona
ID: 14264008
Master of Business Administration
BRAC Business School
BRAC University
 Acknowledgement

First of all, I extend my profound gratitude to the Almighty Allah, who helped me accomplish
this task on time. I feel satisfied and glad that I have completed this study within specific
duration. This internship report might never have been completed without the necessary practical
knowledge, assistance of many books, articles, websites, and primary data. It enhanced my
knowledge on employee job satisfaction.

I would like to express my special gratitude to my supervisor Mr. MahmudulHaquesir,

AssociateProfessor, BRAC Business School for his support, inspiration and guidance
during the period. I was placed in FSIBL, Senanibash Branch to work as an intern from July
12th, 2017 to October 11th, 2017. The members and management of FSIBL, Senanibash Branch
was very co-operative and helpful. They helped me through providing various data, guidance and
direction. I am grateful to Md. Mahiuddin Biswas, Senior Vice President & Head of Branch,
FSIBL, Senanibash Branch for his cooperation and necessary support. Finally I want to express
my special thanks to RokshanaAkter, Senior Officer, FSIBL, Senanibash Branch under whom I
am doing my three months internship program. I am also grateful to all other employees of
Customer Service and operation Unit of this branch.

I want to acknowledge my family and friends with great respect. Their love, encouragement and
support have been exemplary.
 Executive Summary

This report is based on my internship program. I have got opportunity to work in First Security
Islami Bank Limited. I am placed in Senanibash Branch Dhaka for three months program.

Since my internship program was directed to understand the level of job satisfaction, I had to
gain the practical area of responsibilities and of accountabilities of the employee so that I could
interact with them to assess their views about and relations with the organization. I tried best to
ask the staffs directly and indirectly to gather my information. My task was designed to
understand the level of job satisfaction of the employee of the First Security Islami Bank
Limited, Senanibash Branch, Dhaka. For preparing this report I used primary and secondary
data. The objectives of the report were understood level of job satisfaction of the employees of
the First Security Islami Bank Limited, Senanibash Branch, Dhaka.

The research reveal that First Security Islami Bank Limited provides proper working
environment to its employees but benefits of the organization can be improved for improving the
employees satisfaction. Most of the employees think the policies and practices are good it can be
better.

Despite differences in opinions made by the employees of the organization on what the study
was conducted, what the study finds is that they are highly satisfied in their job.
 Table of Contents
Serial No. Contents Page No.
1 Cover Page -
2 Submission Details -
Part 1- Prefatory Part 3-8
3 Letter of Transmittal 3
4 Acknowledgement 4
5 Executive Summary 5
6 Table of Contents 6-7
7 Title Page 8
Part 2- Organization Part 10-20
2.1 Introduction 10
2.2 Historical Background of First Security Islami Bank Limited (FSIBL) 11
2.3 Corporate Information 11
2.4 Structure of the Organization 12
2.5 Organogram 13
2.6 Mission, Vision & Strategies 14
2.7 Products and Services of FSIBL 15-18
2.8 Functions 18-20
2.9 Job Description & Duties and Responsibilities Undertaken During 20
Internship
Part 3- Project Part 22-39
3.1 Background of the Report 22
3.2 Rational Of the Study: 22-23
3.3 Rational Of the Study: 23
3.4 Objectives of the Study 23
3.5 Methodology of the study 24
3.6 Limitation of the study 25
3.7 Literature Review 25-27
3.8 Findings and Analysis 27-37
 Recommendation 38
Conclusion 39
Part 4- Supplementary Part 41-42
Reference 41
Appendix-1 42
Employee Job Satisfaction of First Security Islami Bank Limited
(Senanibash Branch)
Part 2 Organization Part
2.1 Introduction:

Generally by the word “Bank” we can easily understand that the financial institutions deal with
money. Banking sector is expanding its hand in different events every day. At the same time the
banking process is becoming faster, easier and the banking area becoming wider. Today our
livesare deeply dependent in the banking system. The house we live in may have been mortgaged
to a bank, the car we drive or the taxi and the bus we ride to our office may have been bought
with money borrowed from yet another bank. The businesses we see around have their links with
banks; they might have borrowed money from a bank to finance their working capital or fixed
assets. If nothing else, they will have at least a current or a savings account for deposit of the
day‟s sale proceeds. If we want to invest our money for profit or simply to hide it from
the prying eyes or nimble fingers of all the wrong people in the wrong places we can step into the
nearest branch of a bank. So it is clear that Bank and Banking business is very much important
for us in all aspects and steps of our life.

As the demand for better services increases day by day, they are coming with different
innovative ideas and products. In order to survive in the competitive field of the banking sector,
all banking organization are looking for better service opportunities to provide their fellow
clients. As a result, it has become essential for every person to have some idea on the bank and
banking procedure. I conduct my internship in First Security Islami Bank Limited(FSIBL) and
try to accumulate the knowledge regarding banking industry.

First Security Islami Bank Ltd is a place where I could learn the basic operation of my
department. This organization has created a positive image to the customer‟s mind by providing
better service. This bank has introduced some modern banking scheme that has got high market
demand. As I maintain the pace with competitive business world, its activities, culture,
philosophy and style leads an intern student to be the best at any field of working life. I got the
opportunity to work in this organization for three months and acquire idea about banking system.
This report is based on Employee job satisfaction of First Security Islami Bank Limited (FSIBL),
Senanibash branch.
2.2 Historical Background of First Security Islami Bank Limited (FSIBL):

First Security Islami Bank Limited was incorporated in Bangladesh on 29 th August, 1999 as a
banking company under Companies Act 1994 to carry on banking business. It obtained
permission from Bangladesh Bank on 22 September, 1999 to commence its business. The bank
has made a significant progress within a very short period of its existence & occupied an
enviable position among its competitors after achieving remarkable success in all areas of
business operation. The authorized capital of the bank is Tk. 10,000 Million & paid up capital of
the bank stood at Tk. 6788.74 Million. At first in 1999 the bank incorporated as First Security
Bank Ltd. and then in January 01, 2009 the bank changed its name and mode of business and
incorporated as First Security Islami Bank Ltd.

2.3 Corporate Information:

FSIBL Corporate Profile

Name of the Company First Security Islami Bank Ltd.
Chairman Mr. Mohammad SaifulAlam
Vice Chairman Mr. Alhaj Mohammad Abdul Maleque
Managing Director Mr. Syed Waseque Md. Ali
Company Secretary Mr. Oli Kamal
Legal Status Public Limited Company
Date of Incorporation August 29, 1999
Date of Commencement of Business August 29, 1999
Date of getting license from September 22, 1999
Bangladesh Bank
Date of Opening of First Branch October 25, 1999
Corporate Head Office House- SW(I) 1/A, Road-8, Gulshan-1, Dhaka-1212,
Bangladesh.
Registered Office 23, Dilkusha, Dhaka-1000, Bangladesh
Line of Business Banking
Authorized Capital Tk.10,000 Million
Paid up Capital Tk.6,788.74 Million
Date of consent for IPO 04 June 2008
Phone 88-02-9888446 (Hunting), 8402613-8402625 (ICT
Division).
Fax 880-02-9891915
E-mail bcs@fsiblbd.com , info@fsiblbd.com

11 | P a g e
2.4 Structure of the Organization:

Board of Directors:

Chairman

Vice Chairman

Directors

Executive Committee Audit Committee

Figure: 2.1

12 | P a g e
2.5 Organogram (Chain of Command):

Maneging Director

Additional Meneging Director

Deputy Managing Director

Senior Executive Vice President

Executive Vice President

Senior Vice President

Vice President

First Vice President

Senior Assistant Vice President

Assistant Vice President

First Assistant Vice President

Senior Principal Officer

Principal Officer

Senior Officer

Officer

Assistant Officer

Figure: 2.2
2.6 Mission, Vision and Strategies:

2.6.1 Mission of First Security Islami Bank Limited (FSIBL):

 To contribute to the socio-economic development of the country.
 To attain the highest level of satisfaction through the extension of services by dedicated
and motivated professionals.
 To maintain continuous growth of market share by ensuring quality.
 To ensure ethics and transparency in all levels.
 To ensure sustainable growth and establish full value of the honorable shareholders and
 Above all, to contribute effectively to the national economy.

2.6.2 Vision of First Security Islami Bank Limited (FSIBL):

To be the premier financial institution in the country by providing high quality products and
services backed by latest technology and a team of highly motivated personnel to deliver
excellence in Banking.

2.6.3 Strategies of First Security Islami Bank Limited (FSIBL):

 To achieve our customer‟s best satisfaction & win their confidence.

 To manage & operate the bank in the most effective manner.
 To identify customer‟s need & monitor their perception towards meeting those
requirements.
 To review & update policies, procedures & practices to enhance the ability to extend
better customer services.
 To train & develop all employees & provide them adequate resources so that customer‟s
need can reasonably addressed.
 To promote organizational efficiency by disclosing company plans policies & procedures
openly to the employees in a timely fashion.
 To ensure a congenial working environment.
 To diversify portfolio in both retail & wholesale market.
2.7 Products and Services of FSIBL:
2.7.1 Deposit Schemes:
1. Al-Wadiah Current Deposit Account
2. Mudaraba Savings Deposit Account
3. Mudaraba Savings Deposit Account
4. Mudaraba Term Deposit Account
5. Onkur Account – Mudaraba Students Savings A/C (School Banking)
6. Projonmo – Mudaraba New Generation Savings A/C
7. Uddipon- Mudaraba New Generation Deposit Scheme
8. Alo – Mudaraba Education Deposit Scheme
9. ShuvessaMudaraba Gift Cheque
10. Mudaraba Deposit Double Scheme
11. Mudaraba Deposit Triple Scheme (Triple Benefit)
12. Aroba – Mudaraba Deposit Four Times Scheme
13. Prapti – Mudaraba Salary Savings Account
14. Mudaraba Monthly Profit Scheme
15. Mudaraba Cash Wakf Deposit Scheme
16. Mudaraba Hajj Savings Account
17. Zakat Fund
18. Morjada – Al-Wadiah Current Plus Account
19. Somman – Al-Wadiah Premium Account
20. Agroshor – Mudaraba Millionaire Deposit Scheme
21. Unnoti – MudarabaCrorepoti Deposit Scheme
22. Mehnoti- MudarabaSromojibi Savings Account
23. Proyas – Mudaraba Money Plant Deposit Scheme
24. Probin – Mudaraba Senior Citizen Savings Account
25. Gharoni – Mudaraba Housewife Deposit Scheme
26. Bondhon – Mudaraba Marriage Deposit Scheme
27. Niramoy – Mudaraba Health Care Deposit Scheme
28. Aboshor – Mudaraba Pension Deposit Scheme
29. Mudaraba Monthly Deposit Scheme
 30. Shadesh – Mudaraba Emigrant Deposit Scheme
31. Shadesh – Mudaraba Emigrant Deposit Scheme

2.7.2 Investment Schemes:

 Investment / Utilization of the funds.

 Bai-Murabaha (Deferred Lump Sum/ Installment Sale)

 Bai-Muajjal (Deferred Installment / Lump Sum Sale)
 Ijara (Leasing)
 Musharaka (Joint-Venture, Profit-Sharing)
 Mudaraba (Trustee Profit-Sharing)
 Bai-Salam (Advance Sale and Purchase)
 Hire-Purchase
 Direct Investments
 Ijara (Leasing)
 Post Import Investment
 Purchase and Negotiation of Export Bills
 Inland Bills Purchased
 Murabaha Import Bills
 Bai-Muajjal Import Bills
 Pre-Shipment Investment
 Quard-ul-Hasan (Benevolent Investment)

 Letter of Guarantee

 Tender Guarantee
 Performance Guarantee
 Guarantee for Sub-Contracts
 Shipping Guarantee
 Advance Payment Guarantee
 Guarantee in lieu of Security Deposits
 Guarantee for exemption of Customs Duties
 Others

 Letter of Credit (L/C) / Back to Back Letter of Credit (L/C)

 Specialized Schemes

 Tender Guarantee
 Consumer Investment Scheme
  SME Investment Scheme,
 Lease Investment Scheme,
 Hire Purchase,
 Earnest Money Investment Scheme,
 Mortgage Investment,
 Employees House Building Scheme,
 ATM, VISA Investment Card, EEF, etc.

2.7.3 Remittance:

The word “Remittance” originated from the word “Remit” which means to transmit money/fund.
In banking terminology the word “Remittance” means transfer of fund one place to another
place.

1. Local Remittance: Remittance of fund is to be collected in two ways. Any person can
remit funds to another through inland remittance by using the following means of
remitting funds with charges.
a) Pay Order
b) Demand Draft
c) Telegraphic Transfer and
d) Mail Transfer Advice
2. Foreign Remittance: Foreign remittance is the transfer of foreign currency from one
country to another country. In another word, foreign remittance means, remittance in
foreign currency that is received in as made out abroad. Actually, foreign remittance is
purchase and sale of freely convertible foreign currencies as permissible under exchange
control regulations of the country. Foreign remittance is very important for the country as
valuable foreign exchange is involved in the transfer mechanism.

2.7.4 Utility Bill Payment: the utility bills received in following branches:

Branch Bill Type

Mohakhali, Dhaka DESCO
Topkhana, Dhaka Under process (Electric bill)
Gulshan , Dhaka Titas Gas
Shafipur , Gazipur Dhaka Pally BiddutShumitty
Keranihat, Chittagong Pally BiddutShumitty
Biswanath , Sylhet Pally BiddutShumitty
2.7.5 Locker Service

For the safety of customers' valuables like important documents and Jewelry, FSIBL Locker
services are available in most of the city Branches.
 Personalized service
 Facilities to access outside scheduled time
 Parcel handling
 Safe custody of goods and bonds/shares
 Lockers available in various sizes. i.e. Small, Medium and Large.

2.8Functions:

 Online Banking: FSIBL online banking includes balance inquiry, limit inquiry, profit
details, term deposit details, investment repayment schedule, cheque book details, clearing,
cheque status, transaction details, customer information, statement request, cancelling cheque
request, address change request, cheque book requisition, password change, EMI calculator.
 Mobile Banking: Features of FSIBL mobile banking are
 Convenient,
 Faster electronic fund transfer,
 Safe payment system,
 Cash withdrawal,
 Fund transfer facilities,
 Widely available throughout the country
 Simple account opening.

 SMS Banking: First Security Islami Bank welcomes to access banking needs from anywhere
anytime. It is indeed a fast, secure, convenient and quickest way of banking. The service is
available round the clock 24×7 a week.Customers can get real-time banking information and
be in touch any time with FSIBL from their mobile. They can check their balance, account
information, or even get mini account statements through FSIBL SMS Banking Service.
 Internet Banking: Features of FSIBL internet banking are
 Balance Inquiry
 Limit Inquiry
 Profit Details
 Term Deposit Details
 Investment Repayment Schedule
 Cheque Book Details
 Clearing Cheque Status
 Transaction Details
 Customer Information
  Statement Request
 Stop Cheque Request
Address Change Request
Cheque Book Requisition
Password Change
EMI Calculator
 ATM Banking: First Security Islami Bank Ltd. has implemented successfully Automated
Teller Machine (ATM) /DEBIT card transaction from June 25, 2008. Through Automated
Teller Machine (ATM ) /Debit card, customer can avail the facilities like withdrawal money,
balance inquiry and purchase goods from Point of sale (POS) using our own ATM Booth, Q-
Cash Network and POS.
 Accounts Opening:In accounts opening there is a relationship between the banker and the
customer. Initially all the accounts are opened with a deposited money by the customer and
hence these accounts are called deposit account. Usually a person needs to open an account
on take services form it. Without opening an account, one can get only few services from the
bank. So the banking begins actually by opening an account with a bank.
 Cheque Book House: On the submission of the requisition slip attached with the cheque
book given during the account opening the assigned person or the person authorized by the
account holder will be given a cheque book.
 Account Closing: It is a general right for each account holder to close his or her account at
any time if he/she inconvenient to continue. But it requires also some formalities. The person
needs to apply an application to the manager of the specified branch mentioning the reason
for account closing also the date when he/she would like to close the account by paying
closing charge.
 Cash section: The main tasks of the cash department are receiving cash from clients and
paying against instrument. Instead it also maintains the locker service the amount of opening
balance is entered in the daily register. After the whole day‟s transaction the surplus amount
of money receipts in the cash counter is put back in the vault and it is known as closing
balance.
 Clearing: Receiving all kinds of inward & outward checks for collection/payment, issue pay
order/pay slip is the main task of this department.
 Crossing: Crossing cheque is written across the face of the cheque within two parallel lines,
this practice becomes common even outside of clearing house as an element of safety
 Dispatch: Dispatch includes all correspondence, letter, statements, returns and telegrams.
This dispatch is also known as Mail. Dispatch is primarily divided into two types:
 Inward: It means what are receives from the outside,
 Outward: It means what sent to the outside.

2.9 Job Description & Duties and Responsibilities Undertaken During

Internship:
During my operational period in FSIBL, Senanibash Branch as an intern in the Customer Service
and Operation Unit my responsibilities were:
Key Responsibilities: 
 Payment of Inward foreign Remittance through international money transfer agents
 Accounts opening
 Inward and outward entry
 Help in clearing section
 Issue Cheque book
 Online Banking Software maintenance to updatecustomer‟s profile..

.
Part 3 Project Part
3.1 Background of the Report:

Employees job Satisfaction has been an important concern in the world of professional
commitments as, so far it has been undoubtedly believed, the outcome of the industry, to a large
extent, depends on the job satisfaction of the employees. How to define Job Satisfaction seems
rather difficult because it deserves to be defined in terms of territorial socio-economic realities.

Internship program is a perfect blend of the theoretical and practical knowledge. This report has
been conducted as partial fulfillment of requirement of the Master of Business Administration
(MBA)of BRAC University. The project internship report on ―Employee Job Satisfaction of
First Security Islami Bank Limited (Senanibash Branch) has been assigned to me by my
internship supervisor of BRAC University.

The intention of the internship program is to give an opportunity to the students to gain some real
experience by working in a practical environment. Now I am working as an intern in First
Security Islami Bank Limited at Senanibash Branch under the direct supervision of Md.
Mahiuddin Biswas, Senior Vice President & Head of Branch.

3.2 Rational Of the Study:

There has been a remarkable change in the practice of organizational behavior across the world.
Every company has to design its policies to ensure the optimum benefits. At the same time,
customer‟s satisfaction is prioritized in preparing the courses of actions so as to establish
domination over other. But which one seems very important with regard to the company„s
constant growth is staff‟sjob satisfaction. In the first world this issue has been understood
reasonably because they do understand that the job satisfaction of the staffs is much more
important than other components of the organization. Academia had figured out the matter and
done a lot research on it. In this respect, Bangladesh has yet to do something credible as the
concept is relatively new in Bangladesh. But we intend to reach the global market; we ought to
race with the global players. So, it has been realized the fact that job satisfaction has to be taken
care of pragmatically. With an increasing number of workers eager to find a greater work/life
balance, so in case any organization should find out the ways to keep their employees happy
now.
During this short period I have learned about the core components that trigger the job satisfaction
of the staffs of the FSIBL. Based on these core components, the level of employee job
satisfaction can be measured, like; job itself, good salary, flexibility, ability to influence
decisions, job security, workload, physical work environment, advancement and new
opportunities, new technologies, interesting projects, training program, interpersonal relations,
recognition. This report will help to understand the organization culture and how much satisfied
the employees are with the facilities provided by FSIBL.

3.3 Scope of the study:

Since, working at Branch, get the opportunity to gain knowledge of the components that helps to
retain job satisfaction of employees. The decisions and analyses are done based on the opinion of
22 respondents and practices applied at only this branch.

3.4 Objectives of the Study:

Broad Objective:

 The broad objective of this report is to orient the real life nature of the bank and to measure
the job satisfaction of the staffs of the FSIBL, Senanibash branch, Dhaka.

Specific Objectives:

 To evaluate the level of job satisfaction of employees with respect to the company
 To identify the factors which influence the job satisfaction of the employees
 To know the reasons behind the job dissatisfaction of the employees from the finding and
analysis
3.5 Methodology of the study:

 Type of the study:Exploratory research has been used for the study.
 Sources of Data:The sources of collected data are too classified, analyzed, interpreted and
presented in a systematic way. Among primary and secondary sources most of the data have been
collected from the secondary sources.
I. Primary Data:
 Face to face interview
 Questionnaire survey
II. Secondary Data:
 Bank website
 Books
 Related websites
 Related journals

3.5.1 Data Collection Methods:

 Methods of Primary Data Collection:

 Questionnaire Survey on Employees of Senanibash Branch(Customer Service
and operation Unit) of FSIBL
 Face to face interview
 Questionnaire Design:

This is a well structure administered type of questionnaire and used for conducting customer
satisfaction survey and acquire primary data.

 Sampling Method: Convenience sampling method has been performed for selecting
samples.
 Target population:
 All officers of Senanibash Branch (Customer Service and operation Unit) of FSIBL.
 Sample size: There are 22 respondents.
3.6 Limitation of the study:

 Limited time period was of three months for the internship program
 Lack availability of data sources
 Up-to-date information was not available
 Insufficient supply of relevant books and journals.
 As the officers are very busy with their daily work, they could provide very little time
 Lack of interest of the employees to reveal personal thought
 Sample size may not enough to figure out the overall job satisfaction of the organization.

3.7 Literature Review

When an employee finds his or her job interesting, rewarding and reliable- this state of the
employee is that he or she is satisfied in his or her job. Thus, job satisfaction comprises many
factors such as Respect, Trust, Security, Healthy environment, Career path, Pay and benefits etc.

Employee satisfaction is an important success factor for all organizations. Employee satisfactions
have been recognized to have a major impact on many economic and social phenomena, e.g.
economic growth and higher standard of living. Companies must continuously employee
satisfaction in order to stay profitable.

Sybil F. Stershic in his book named- Taking Care of the People Who Matter Most: A Guide to Employee-
Customer Care has said that, “The way your employees feel is the way your customers will feel. And if
your employees don‟t feel valued, neither will your customers”.Herzberg's theory
effectively delineates the reasons job satisfaction. According to his two-factor theory, there are
motivational and hygiene factors present in one's job. Rewards and benefits are hygiene factors,
so if they are not present, they will bring dissatisfaction, but their presence will not necessarily
bring job satisfaction. Hackman and Oldham„s Job Characteristic Model (JCM) has been used to
determine the level of job satisfaction. The model focuses on five cores job dimensions, skill
variety, task identity, task significance, autonomy, and feedback, which in turn influence three
key psychological states: experienced meaningfulness of the work, experienced responsibility for
the work, and knowledge of results. These psychological states then influence job satisfaction.
Job satisfaction has been studied both as a consequence of many individual and work
environment characteristics and as an antecedent to many outcomes. Satisfaction level increased
as the person grew old where in the variables like gender, time in hospital, position help were
controlled. Organization should always focus on satisfying the basic needs of an employee which
will in return helps in resolving the conflicts and confusion.

3.7.1 What is Job Satisfaction?

Employee satisfaction or job satisfaction is, quite simply, how content or satisfied employees are
with their jobs. Employee satisfaction is typically measured using an employee satisfaction
survey. These surveys address topics such as compensation, workload, perceptions of
management, flexibility, teamwork, resources, etc. These things are all important to companies
who want to keep their employees happy and reduce turnover, but employee satisfaction is only a
part of the overall solution. In fact, for some organizations, satisfied employees are people the
organization might be better off without.

One of the most widely used definitions in organizational research is that of Locke (1976), who
defines job satisfaction as "A pleasurable or positive emotional state resulting from the appraisal
of one's job or job experiences".

3.7.2 How important is Job Satisfaction?

Employee satisfaction is of utmost importance for employees to remain happy and also deliver
their level best. Satisfied employees are the ones who are extremely loyal towards their
organization and stick to it even in the worst scenario. They do not work out of any compulsion
but because they dream of taking their organization to a new level. Employees need to be
passionate towards their work and passion comes only when employees are satisfied with their
job and organization on the whole. Employee satisfaction leads to a positive ambience at the
workplace.

Keeping workers happy helps strengthen a company in many ways, including:

 Lower Turnover – Turnover can be one of the highest costs attributed to the HR
department. Retaining workers helps create a better environment, and makes it easier to
recruit quality talent and save money. The bottom line: satisfied employees are typically
much less likely to leave.
  Higher Productivity – Irrespective of job title and pay grade, employees who report high
job satisfaction tend to achieve higher productivity.
 Increased Profits – Keeping employees safe and satisfied can lead to higher sales, lower
costs and a stronger bottom line.
 Loyalty – When employees feel the company has their best interests at heart, they often
support its mission and work hard to help achieve its objectives. And, they may be more
likely to tell their friends, which helps spread goodwill.

It is the responsibility of the management to design the environment in such a manner that it
reduces the dissatisfaction where in the work tasks, working patterns are properly mentioned.
The employees satisfaction level and career satisfaction level was much more in enthusiastic
workaholics.

3.8 Findings and Analysis:

In every survey, it is essential to analyze the survey results and follow the findings as a guideline
of development of the project. The survey results of competitive performance analysis is
represented by tables and highlighted by graphical representation in percentage basis.

When employees were asked about their present job satisfaction specially, regular assigned
activities with 5 options in each question given to the employees from the stage of strongly agree
to strongly disagree including neutral to choose their desired answer.There were 22 employees in
Senanibash branch and they were asked 15 questions among which 28.18% were strongly agreed, 20%
were neutral, 51.2% were agreed and only 0.6% were disagree.

Findings of each of the survey result are followed by a suggestion.

3.8.1 Data Analysis:

1. I am satisfied with the level of pay I receive-

Pay Receive
Strongly AgreeAgree

36%

64%

Figure- 3.1

Interpretation:

From the chart, it is seen that 64% employees are agreed and 36% employees are strongly
agreed.

Observation:

All the employees are either strongly agreed or agreed with their opinion. So it is obvious that all
the employees in Senanibash Branch FSIBL are satisfied with their pay structure.

2. I have all the tools and resources I need to do my job-

Necessary Tools and Resources needed
Strongly AgreeAgreeNeutral
4%

23%

73%

Figure- 3.2
Interpretation:

From the chart here we can see that 73% employees in this branch were agreed and 23% were
strongly agreed that they have all the tools and resources that needed. 4% employees were
neutral as they are fresher.

Observation:

More or less most the employees are agreed with their opinion. We can say the employees in
Senanibash Branch FSIBL are satisfied.

3. I have the training I need to do my job-

Training Oportunuty
Strongly AgreeAgreeNeutral

18%
36%

46%

Figure- 3.3

Interpretation:

About 46% employees in this branch were agreed, 18% were strongly agreed. 36% were neutral
because they need training but don‟t get frequent training opportunity.

Observation:

As 36% were neutral so according to my opinion employees should inform the authority that
they need training so that organization give them that chance.
4. It is easy to get along with my colleagues-
Cooperative Colleagues
Strongly AgreeAgree

18%

82%

Figure-3.4

Interpretation:

82% of the employees were strongly agreed that their colleagues are cooperative. And 18%
employees were agreed.

Observation:

The employees in Senanibash branch are strongly satisfied with their colleagues.

5. I am satisfied with my working environment-

Satisfying Working Environment

Strongly AgreeAgreeNeutral

9% 14%

77%

Figure-3.5
Interpretation:

77% of employees agreed that their working environment is good. 14% were strongly agreed and
9% were neutral.

Observation:

Some employees were neutral as their expectation was little bit higher.

6. I receive praise and recognition from the management for my extraordinary efforts-
Receiving appropriate recognition
Strongly AgreeAgreeNeutralDisagree

4%

14%
23%

59%

Figure- 3.6

Interpretation:

When the employees were asked about receiving appropriate recognition for their contributions,
among 22 employees of FSIBL, Sennibash Branch, Dhaka, 14% were strongly agreed, 59%were
agreed with for receiving appropriate recognition for their contributionsbut 4% employees were
disagreed and think that they are receiving recognition for their contribution for lacking of proper
management of the branch. 23% employees were neutral about that fact because of getting less
recognition for their contribution.
7. I feel flexible with the team spirit in my work environment-
Flexibility of team spirit
Strongly AgreeAgreeNeutral

14%
36%

50%

Figure- 3.7

Interpretation:

About flexibility of team spirit in work environment 36% of staffs strongly agreed, 50% of the
staffs were agreed because they feel flexible with the team spirit in their work .But 14% of the
staffs were neutral.

Observation:

Some employees were neutral about this fact because from their point of view senior level staffs
treat junior level staffs as less experienced for the team work. So that executive level of
employees doesn„t feel flexible to work with fresher.

8. I see my personal and professional growth in the organization-

Personal and professional growth

Strongly AgreeAgreeNeutral

27% 23%

50%

Figure- 3.8
Interpretation:

About 23% of staffs strongly agreed, 50% of the staffs were agreed because they feel that they
have been growing in personal and professional.But 27% of the staffs were neutral because they
don‟t feel any change in them by working with FSIBL.

9. I am satisfied with the information shared by the management on what is going in my

department-
Shared information by management
Strongly AgreeAgreeNeutral 4%
23%

73%

Figure- 3.9

Interpretation:

In Senanibash Branch, when the employees were asked about information shared by
management, about 73% employees agreed and 4% strongly agreed which means that they are
well informed by the supervisors, whereas other 23% employee were neutral. From their point of
view, they are not actually informed well by the supervisors about what„s going on in the branch
or entire organization.

Observation:

Most of the employees are satisfied with the management but some were neutral. From their
point of view, they are not actually informed well by the supervisors about what„s going on in
the branch or entire organization.
10. I am satisfied with my regular assigned activities-
Satisfactory activities
Strongly AgreeAgreeNeutral
5%

27%

68%

Figure- 3.10

Interpretation:

When employees were asked about their present job satisfaction specially, regular assigned
activities 27% were strongly agreed, 66% were agreed and 5% were neutral with their opinion.

Observation:

Some employees were agreed with their satisfaction in regular activities because they get
habituated and became experienced with their assigned jobs. But 5% employees were neutral
because they get bored in their day to day repetitive activities. They think that there is less space
to learn jobs of the peers

11. I get leave as I need-

Get leave as needed

Strongly AgreeAgreeNeutralDisagree
5% 4%

9%

82%

Figure- 3.11
Interpretation:

About 82% of employees were agreed with the fact that they get leave when they needed. 4% of
staffs strongly agreed whereas 5% were disagreed. And 9% were neutral.

Observation:

Most of the employees are satisfied as management concerned about the employee‟s need.

12. The leaders of my organization are positive role model-

Leaders are positive role model

Strongly AgreeAgree

36%

64%

Figure- 3.12

Interpretation:

About the question the leaders in their organization are positive role model or not among 22
employees, 64% employees strongly agreed with this opinion about their leaders are acting as a
positive role model to them. 36% were agreed.

Observation:

Most of the employees of in this branch which is about 64% strongly agreed because the leaders
that they had from the beginning of their job were so active, professional and helpful. 0% of
employee are neutral because they are fresher and don„t get that chance to learn from the leaders
13. I am satisfied with the other benefits offered by my organization-

Satisfisfied with other benefits

Strongly AgreeAgreeNeutral

18% 23%

59%

Figure- 3.13

Interpretation:

About 59% employees were agreed and 23% were strongly agreed that they are satisfied with
other benefits that offered by the organization. Whereas 18% employees were neutral

Observation:

According to my opinion, most of the employees are satisfied with other benefits.

14. I think that my compensation matches to my responsibilities-

Compensation match
Strongly AgreeAgree

27%

73%

Figure- 3.14
Interpretation:

When they were asked about compensations all most everyone about 73% of the employees were
agreed about this fact and 27% were strongly agreed

Observation:

Managers are concerned about every employee from the beginning as a result employees are
working happily in this organization.

15. I am satisfied with the overall job security-

Overall Job security
Strongly AgreeAgree

27%

73%

Figure- 3.15

Interpretation:

About ―Are you satisfied with the overall job security? 73% employees were agreed and 27%
were strongly agreed because they have the satisfaction of not to lose their job in any condition

Observation:

Most of the employees love their organization as they have good management, good leaders who
firstly care about their employees.
 Recommendation

The study finds that every employee wants to see his or her place in good condition. But the
good condition of his or her largely depends on his or her harmonious relation with the bank. So,
it can be suggested that the bank„s policies should be made to give equal opportunities for all
staffs. It is realized that financial security from the job really motivates the staff to be more
professional and dedicated to their service. With little experience in the bank in comparison with
vast and complex banking system; it is not so easy to recommend some suggestion to enhance
the performance level of the organization. In spite of that, some probable solutions were found of
the identified problems on the basis of collected data, observation, expert staff opinion and own
knowledge and judgments. The necessary steps are recommended below:

 FSIBL should give more attention to personal accomplishment and recognition of the
employee to increase the level of job satisfaction
 FSIBL can give attention to the office decoration so that employee can stay with comfort
and relax to work there as a place
 Supervisor should give the guidance regarding employee‟s role, responsibility and
authority
 Supervisor should more concern about his employees
 Conclusion

Job satisfaction is always important in the present day business world. It cuts very good figure in
our everyday communication because job satisfaction can help the organization motivate the
working team but to determine the level of job satisfaction is dependent on a wide range of
variables. These variables are not same at all organizations and institutions. Even patterns of
organizations and policies determine the job satisfaction of the staffs. Unlike organizations in the
developed world, in Bangladesh the study of job satisfaction has not attracted the potential
employers, notwithstanding, significant number of companies have realized the fact that the
growth and timely assurance of the investment, to a large extent, depends on how the employer
has succeeded in ensuring the job satisfaction of the employees.

First Security Islami Bank Limited is one of the growing banks which successfully implement
the effective HR practices toward their employees. FSIBL believes that their profitability
increasing day by day because of their highly committed employees. To continue this
profitability they always motivate their employee. FSIBL gives promotion, increments and
performance bonus for their employees. With a bulk of qualified and experienced human
resource, FSIBL can exploit any opportunity in the banking sector. Moreover, in the overall
banking sector, FSIBL provdes its wide spread branch networking all over the country.

As an emerging bank First Security Islami Bank Limited is doing a great and it‟s my honor to
get opportunity to working with this bank.
Part 4 Supplementary Part
 Reference

 http://www.fsiblbd.com
 http://www.custominsight.com/employee-engagement-survey/what-is-employee-
satisfaction.asp
 https://en.wikipedia.org/wiki/Job_satisfaction
 https://www.villanovau.com/resources/hr/importance-of-job-satisfaction-in-the-
workplace/#.WY9KZfkjHIU
 Human Resource Management 10e.- Gary Dessler
 https://www.villanovau.com/resources/hr/importance-of-job-satisfaction-in-the-
workplace/#.WY2FofkjHIU
 Appendix-1
QUESTIONNAIRE

Employees Job Satisfaction of First Security Islami Bank Ltd. (Senanibash Branch, Dhaka)

[Please tick (√) your opinion about the following statements range from Strongly Agree to
Strongly Disagree]

Sl. To what extent do you agree with Strongly Agree Neutral Disagree Strongly
No the following statement: Agree Disagree

1 I am satisfied with the level of pay

I receive-
2 I have all the tools and resources I
need to do my job-
3 I have the training I need to do my
job-
4 It is easy to get along with my
colleagues-
5 I am satisfied with my working
environment-
6 I receive praise and recognition
from the management for my
extraordinary efforts-
7 I feel flexible with the team spirit
in my work environment-
8 I see my personal and professional
growth in the organization-
9 I am satisfied with the information
shared by the management on what
is going in my department-
10 I am satisfied with my regular
assigned activities-
11 I get leave as I need-

12 The leaders of my organization are

positive role model-
13 I am satisfied with the other
benefits offered by my
organization-
14 I think that my compensation
matches to my responsibilities-
15 I am satisfied with the overall job
security-