ERP Unit 4

r
CHAPTER[' 7
ERP Market
INTRODUCTION
The ERP market is a very competitive and fast growing market. According to
AMR Research Inc., the leading industry and market analysis firm specializing
in enterprise applications and enabling technologies, the Enterprise Resource
Planning (ERP) software market will grow at a compound annual growth rate
of 37 per cent over the next five years. According to the firm's Enterprise
Resource Planning Software Report, 1997-2002, total company revenue will
top $52 billion by the year 2002. This conclusion is in marked contrast to
other forecasters, who believe that ERP demand has been artificially stimu-
lated by Year 2000 concerns.
AMR Research attributes the continued growth to three primary factors.
These are:
• ERP vendors are continuing to expand market presence by offering
new applications such as supply chain management, sales force auto-
mation, customer support and human resources.
• To sustain their rapid growth, ERP vendors will try to sell more licenses
into their installed base. Currently, ERP vendors have a 10-20 per cent
penetration (i.e. percentage of total employees currently using the ERP
system). This will grow to 40-60 per cent within the next five years.
• While ERP originated in the manufacturing market, ERP usage has
spread to nearly every type of enterprise including retail, utilities, the
public sector and healthcare organizations. Most will purchase new
ERP systems over the next five years, often for the first time.
The vendors in the ERP market are segmenting into two tiers. and are
focusing on expanded product functionality, new target markets and higher
134 Enterprise Resource Planning
penetration rates. The top tier consists of five vendors-SAP AG, Baan,
PeopleSoft, Oracle Applications and J.D. Edwards. These companies-The Big
5-account for 64 per cent of the ERP market revenue and have grown over
the past year at a furious pace of 61 per cent. In addition, Baan, J.D.
Edwards, Oracle and People Soft are each expected to approach 'or exceed
$1 billion in total revenue in 1998, while SAP will approach $ 5 billion. The
top five ERP vendors, on the basis of the total projected company revenue for
1998, are shown in Fig. 7.1.
$4,?00M
SAP AG
Oracle-Applications
PeopleSoft
Baan
J.D. Edwards
Others $4,800M
0 2 3 4 5
In US$ millions
>- Fig. 7.1 Top five ERP vendors by total projected company revenue, 1998
(Source: AMR Research)
AMR Research predicts that the ERP market will reach $14.8 billion in
total company revenue in 1998. In addition, when third party services, hard-
ware, databases and networking are considered, AMR Research estimates
that the ERP infrastructure is worth over $ 42 billion. This market will con-
tinue to be one of the largest, fastest growing and most influential in the
applications industry, and is poised for steady growth into the new millennium.
Figure 7.2 shows the global market share of the major ERP vendors.
The Indian scenario is slightly different, with the Indian ERP package-
Ramco's Marshal accounting for 9% of the market share as shown in Fig. 7.3.
I
I
l
ERP Mar/wt 135
lntentia
JBA 2%
SSA 4% Maream QAD
Baan
Others
27%
6%
JD
Edwards
7%
Oracle
Applications SAP AG
10% 29%
Fig. 7.2 ERP market share

(Source: AMR Research)
According to the. Dataquest survey (Dataquest, April 15, 1999), in India also,
SAP is the market leader with a 20% market share. According to the survey,
ERP does not appear to be new to the Indian market. This is indicated by the
proliferation of solutions, which have been implemented.
While SAP R/ 3 and 'QAD's MFG /PRO continue to dominate the Indian
market scene, there is also an undeniable presence of lesser-known breeds
like J.D. Edwards and SSA's BPCS. Other familiar stalwarts like Oracle
Financials, Ramco Marshal and Baan also dominate the second and third
rungs of the domestic ERP market.
There is also an extensive list of ERP solutions being implemented in much
smaller numbers. Reinforcing the baseline of ERP familiarity in Indian orga-
nizations is the fact that close to 35% of organizations have been using ERP
Baan MAMIS
Oracle 7% 4% Others
7% 23%
Ram co
SSA
10%
JD Edwards
10% QAD 20%
10%
Y Fig. 7.3 Indian ERP market share

(Source: Dataquest Magazine),
for 24 months and longer, while the remaining organizations have used ERP
for less than 24 months. Assuming an average implementation process of
18 months, 35% of organizations have therefore, been grappling with ERP
issues for close to 4 years and longer. Amongst the organizations planning to
implement ERP in the future, SAP still remains the number one preferred
solution. This is followed by Oracle Financials, Baan and MFG/PRO. Home-
grown solutions like Marshal and MakESS have also been indicated as pre-
ferred options.
In this chapter, we will see the profile of some of the top vendors of the ERP
market, their profile, their product offerings and product features. The com-
panies featured here are SAP AG, Baan Company, Oracle Corporation, People
Soft, J.D. Edwards and SSA. The information provided here has been col-
lected from the Internet and printed media. For further details, you are
directed to contact the companies directly.
ERP Market 137
SAP AG Aktien gesellschaft

Company Profile SAP SE Societas Europaea
Founded in 1972, SAP (Systems, Applications and Products in Data Process-
ing), based in Walldorf, Germany, is the leading global ,provider of client/
server business application solutions. Today, SAP has installations in more
than 107 countries.
SAP's ERP package comes in two versions: the mainframe version (SAPR/2)
and the client/ server version (SAPR/3). Most prominent among SAP's product
range is the enterprise application suite R/3 for open client/server systems.
With SAP Systems, customers can opt to install the core system and one or
more of the functional components, or purchase the software as a complete
package.
SAP customers have chosen to install SAP's client/ server suite in more
than 19,750 sites worldwide. The System is accepted as the standard in key
industries such as oil, chemicals, consumer products and high technology
and electronics. The SAP group employs a work force of over 19,300 and has
offices in more than 50 countries worldwide. SAP is the Most Successful
vendor of standard business-application software and is the fourth-largest·
independent software supplier in the world. In its most recent fiscal year,
ending December 31, 1998, SAP AG reported revenues of DM 84 7 billion, a
41% increase over 1997s revenues. In the same period, sales of R/3 rose by
31%.
Since 1988, SAP AG has been a publicly held corporation, with its shares
being traded on the German and Swiss stock exchanges. In 1995, the com-
pany was added to the DAX, the index of German blue-chip companies. SAP
listed its ADRs (American Depository Rights) on the NYSE (New York Stock
Exchange) in August 1998.
[Er Products and Technology

SAP· products feature a sophistication and robustness unmatched by other
business software solutions. SAP has developed an extensive library of more
than 800 predefined business processes, spanning each functional software
requirement. These processes may be selected from the SAP library and
included within installed SAP applications, after tailoring the application
solution to suit the user's exact requirements. New business processes and
technologies become available regularly, enabling SAP customers to add state-

of-the-art solutions to meet ever-changing business demands.
The power of SAP software lies in real-time integration, linking a company's
business processes and applications, and supporting immediate responses to
change throughout the organization on a departmental, divisional or global
scale. The international strength of the products extends to every aspect of
the applications, such as the support of multiple currencies simultaneously
and the automatic handling of country-specific import/ export, tax, legal and
language requirements. The complete suite of R/3 applications is available in
24 languages, including Japanese (Kanji) and other double-byte character
languages.
Er R/3-An Overview
R/ 3 employs a three-tier client/ server architecture widely recognised by SAP

customers, technology partners and industry analysts as a winning approach
to solving some of today's most demanding information-management chal-
lenges. The three-tiered architecture separates a system into three functional
layers, each structured to support the demands of its function.
1. The Database layer resides on central servers or mainframe host com-
puters.
2. The Application layer holds the processing logic of the system, prepar-
ing and formatting data for individual offices or departments.
3. The Presentation layer, typically on personal computers, handles all
the tasks related to the presentation of data, including user interfaces
that enable easy access to complex applications and data.
SAP has also incorporated and integrated the intranet and Internet tech-
nologies into business solutions for its customers. Both internally and to-
gether with its partners, the company is defining and creating a number of
Internet standards-based interfaces, applications and business processes that
will extend the usefulness of SAP software in entirely new ways and to new
classes of customers.
Through its Industry Business Units (IBUs) and its extensive development
network, SAP works closely with its customers to develop new information
technology approaches, to .meet the unique demands of a wide spectrum of
industries. With this approach, customers become members of the SAP de-
velopment team, sharing their best practices and solutions.
ERP Market 139
~ The R/3 System
As a company, one needs dynamic strategies to meet the challenges of today's

fast-paced business world. The ability to respond nimbly to new customer
needs and seize market opportunities as they arise is crucial. A powerful,
open IT infrastructure that will optimally support the business activities and
is flexible enough to adjust to change and progress has become a necessity.
SAP's R/3 System is the world's most-used standard business software for
client/ server computing.
R/ 3 enables you to respond quickly by making you more flexible-so you
can leverage changes to your advantage. Your everyday business will surge,
letting you concentrate on strategically expanding to address new products
and markets. The R/ 3 System is ideal. for companies of all sizes and indus-
tries. It gives them both a forward-looking information management system
and the means to· optimise their business processes. At R/ 3 's core are pow-
erful programs for accounting and controlling, production and materials
management, quality management and plant maintenance, sales and distri-
bution, human resources management and project management. Already,
over 2,000,000 users put R/3 business applications to the test every day.
Information and early warning systems are also available. The Business In-
formation Warehouse conveniently edits external and internal data to support
decision-making at all corporate levels.
The R/3 System is an unbeatable combination of functionality and tech-
nology. Although designed as an integrated system, R/3's modules can also
be used individually. You can expand it in stages to meet the specific require-
ments of your business. R/ 3 runs on the hardware platforms of leading
international vendors, and can mesh smoothly with your in-house applica-
tions. It is open enough to allow interoperability with third-party solutions
and services. It is quick and efficient to install. The R/ 3 System enjoys full,
24-hour support from SAP's global service network. R/3 overcomes the limi-
tations of traditional hierarchical and function-oriented structures like no
other software. Sales and materials planning, production planning, ware-
house management, financial accounting and human resources management
are all integrated into a workflow of business events and processes, across
departments and functional areas. Employees receive the right information
and documents at the right time at their desktops. R/3 knows no organiza-
tional or geographical boundaries. Corporate headquarters, manufacturing
plants, sales offices and subsidiaries all merge for the integrated handling of
business processes.
R/3 does more than just opening up completely new IT solutions within
your company. Its applications also link your business processes with those
of customers and suppliers to create complete logistical chains, covering the
entire route from supply to delivery. R/3 lets you integrate banks and other
business partners into inter-company communications, both nationally and
internationally.
IC} Best Business Practices and New Technologies

R/ 3 software lets you integrate all your business operations in an overall system
for planning, controlling and monitoring. You can choose from 800-plus ready-
made business processes-and their number continues to grow. They include
best business practices that reflect the experiences, suggestions and require-
ments of leading companies in a host of industries . .R/ 3 lets you profit di-
rectly from this wealth of business and organizational know-how.
R/3 continues to evolve in close dialogue with the customers. Cutting-edge
technologies, such as object-orientation, are incorporated into the develop-
ment work and are translated into practical customer benefits. SAP is always
on the lookout for ways to harness innovative applications to extend the ways
in which one can use R/ 3. Take the Internet, for example. More and more
'companies are using the Internet not just for marketing and communications,
but also for procurement, customer service and order processing. R/ 3 is
directly linked to the Internet and is ready for electronic commerce.
~ Dynamic Information Management

Today, companies compete fiercely for market share and work hard to oper-
ate profitably. R/ 3 is a major strategic tool for achieving these aims. R/ 3
gives enterprises of all sizes and from all types of industries, a flexible soft-
ware base for their business infrastructure. Moreover, they profit from the
quality and powerful functionality of R/3's applications, which meet the in-
formation management needs of both medium-sized and large multinational
companies. This flexibility as regards enterprise size, is demonstrated by the
fact that over 50% of R/3 installations are in small and medium-size com-
panies.
R/3 solutions are hard at work in some vertically structured industries.
Automobile manufacturers use R/3 to build flow factories, in which just-in-
time materials and assemblies flow from the supplier into production and
then as finished products to the customer. Retail companies use R/ 3 to boost
ERP Market 141
consumer response. The pharmaceutical and chemical industries use R/3 to

integrate commercial and technical applications. Banking and insurance
businesses use R/3 to coordinate revenue and risk management and opti-
mally manage their financial assets. Manufacturing companies use it because
R/3 simultaneously supports several types of production.
Special enhancements to the R/ 3 System, enable government agencies to
make their services more efficient and cost-effective. In wholesale businesses,
R/3 speeds up all processes-from suppliers to final customers and permits
the simultaneous optimisation of wholesale and consumer prices. Publishers
and media take advantage of R/3's flexibility to respond to short-term
changes in the markets. Utilities use R/3 to reorganise their business pro-
cesses and improve the quality of their services.
Er R/3 Application Modules

The applications in R/ 3 are modules designed to tap the company's perfor-
mance potential. They link operational steps to forge au tomated workflow
chains, control the flow of information from one department to another and
connect the company with its customers and suppliers. Process-oriented
operations increase productivity. Because R/ 3 connects processes that be-
long together, every employee has fast, convenient access to all required
information on the spot. Information is up-to-the-minute and consistent. The
integrated nature of the workflow management gives your staff a new under-
standing of the work environment. A team orientation replaces departmental
thinking and strengthens individual initiative and motivation. R/ 3 helps all
your employees work together. R/3 provides a flexible organizational struc-
ture. From a broad spectrum of functions and alternative business processes,
you can select the modules that you want which will mold the company into
an internally consistent organizational system, depending on your specific
requirements. The system's modularity also allows you to choose between
incremental installation or "big bang" implementation, with simultaneous
conversion of all systems. SAP matches its core processes to the company's
needs by customising additional applications, which are provided by
SAP's partners. The in-house IS staff can do the work simply and easily with
the ABAP/4 ® Development Workbench, which is an integral part of the
R/3 System.
R/ 3 brings together people who work on shared tasks-within the same
company, in a network of companies, or in their dealings with customers and
business partners. R/ 3 unlocks ways to optimise organizational structures
I
for a smoother flow of information at all levels and between all parts of the
organization. With integrated workflow management and access to up-to-the-
minute information, R/3 lets employees assume greater responsibility and
work more independently.
Er R/3 Modules
R/3's applications are modules. They can either be used alone or in combi-
nation with other solutions. From a process-oriented perspective, greater
integration of applications increases the benefits derived. The following are
the R/3 modules:
• Financial Accounting Collects all the data in your company relevant to
accounting, provides complete documentation and comprehensive in-
formation, and is at the same time an up-to-the-minute basis for
enterprise-wide control and planning.
• Treasury A complete solution for efficient financial management that
ensures the liquidity of your company worldwide, structures financial
assets profitably and minimises risks.
• Controlling A complete array of compatible planning and control in-
struments for company-wide controlling systems, with a uniform re-
porting system for coordinating the contents and procedures of your
company's internal processes.
• ·Enterprise Continuously monitors your company's success
Controlling
factors and performance indicators on the basis of specially prepared
management information.
• Investment Management Offers integrated management and process-
ing of investment measures and projects from planning to settlement,
including pre-investment analysis and depreciation simulation.
• Production Planning Provides comprehensive processes for all types of
manufacturing: from repetitive, make-to-order and assemble-to-order
production, through process, lot and make-to-stock manufacturing,
to integrated supply chain management with functions for extended
MRP-II and electronic Kanban, plus optional interfaces for PDC, pro-
cess control systems, CAD and PDM.
• Materials Optimises all purchasing processes with
Management
workflow-driven processing. functions, enables automated supplier
ERP Market 143
evaluation, lowers procurement and warehousing costs with accurate

inventory and warehouse management and integrates invoice verifica-
tion.
• Plant Maintenance and Service Management Provides planning, control
and processing of scheduled maintenance, inspection, damage-related
maintenance and service management to ensure availability of opera-
tional systems, including plants and equipment delivered to customers.
• Quality Management Monitors, captures and manages all processes
relevant to your quality assurance along the entire supply chain,
coordinates inspection processing, initiates corrective measures and
integrates laboratory information systems.
• Project System Coordinates and controls all phases of a project, in
direct cooperation with Purchasing and Controlling, from quotation to
design and· approval, to resource management and cost settlement.
• Sales and Distribution Actively supports sales and distribution activi-
ties with outstanding functions for pricing, prompt order processing
and on-time delivery, interactive multilevel variant configuration and a
direct interface to Profitability Analysis and Production.
• Human Resources Management Provides solutions for planning and
managing your company's human resources, using integrated applica-
tions that cover all personnel management tasks and help simplify and
speed the processes.
u R/3-0pen for Customised Strategic Information Management

Competitive leadership requires information-processing systems that opti-
mally support today's and tomorrow's business processes. R/3 meets this
demand with openness and flexibility based on official and de facto interna-
tional standards. The openness of R/3 knows no bounds. With SAP's Busi-
ness Workflow®, the fetters of conventional methods of operation are changed.
Integrated workflow technologies and applications link company-specific work
processes to the business processes of the R/3 System. Workflow applica-
tions automate and control the flow of information, and transport documents
such as orders or invoices from one work centre to another, and from one
employee to another. Workflow management with R/3 speeds the flow of
budget releases and purchase requisitions, increases the efficiency of change
management in engineering/ design and manufacturing and simplifies
subsequent processing of documents transmitted by fax or EDI. R/3 also

works well with third-party workflow solutions. The openness of R/3
strengthens your independence. When you use R/3, you are free to choose
your technical infrastructure. You determine which hardware, operating sys-
tems, or databases you want to use. The entire gamut of offerings from the
leading international vendors is open to you. You can even pl.an your IT
strategy with various systems from different manufacturers. Most impor-
tantly, the openness of R/3 safeguards your investment in the long-term. As
your company grows, R/3 grows with you. And if you change your hardware
environment, R/3 stays with you without jeopardising your software invest-
ment. R/ 3 works seamlessly with a variety of systems and applic.ations. That
gives you many different options for useful add-on applications and coopera-
tive information processing. The Business Framework-SAP's strategic prod-
uct architecture-enhances this openness. Object-oriented interfaces allow
specific business functions to operate as standalone software products with--
out any loss of integration. Alongside the benefits of greater cooperation and
flexibility,.the Business Framework speeds up the software maintenance· and
product rollout cycles.
Er Distributed Applications
R/3's innovative technologies do more than just ensure an optimal flow of
information within your R/ 3 System. SAP Application Link Enabling (ALE)
permits the seamless incorporation of autonomous application systems and
components in a business communications network. How does .that help
you? You can, for example, install R/3 Systems at corporate headquarters,
or in plants, branch offices, or subsidiaries so that they can perform their
own tasks independently. When business messages are exchanged between
these. systems, the ALE services ensure time-controlled and event-driven
communication. This means, for example, that master data can be updated,
periodic results from sales offices can be transmitted to headquarters, or
planning data and inventory information can be exchanged between local and
central areas of the company. The same applies for the integration of busi-
ness processes and information from R/2® applications, third-party solutions
and independent R/3 components.
The openness of R/3 sets the pace in the market for client/server software.
You can:
• Link together R/3 systems or loosely couple distributed R/3 applica-
tions
ERP Market 145
• Link both third-party software and popular desktop programs such as

MS Word, MS Excel, and MS Project to R/3 applications
• Integrate specialised systems for computer-aided design (CAD),plant
data capture (PDC), or mobile data entry
• Incorporate industry-specific solutions, such as laboratory systems or
geographic information systems (GIS)
• Include enhancements to R/ 3 applications, such as systems for pro-
duction optimisation and transportation planning
• Open up new business opportunities with e-commerce, thanks to di-
rect cooperation between R/ 3 and the Internet
• Use Java technology to make R/3 available to your users with a famil-
iar GUI on the Internet
• Include fax, e-mail, optical archiving systems and multimedia tools in
the R/ 3 System's business applications
• Electronically transmit via EDI, receive and process data from R/ 3
applications
• Build cooperating groups of solutions between R/ 3 applications and
SAP's R/ 2 System
~ R/3 and the Internet

The gateway to the markets of the future is the Internet. It lets you reach new
customers worldwide, shorten information paths between business partners,
and involve all staff in online communications. The key to all of this is R/ 3
with its diverse Internet applications.
No other technological development has had such a profound impact on
the business world as the Internet. The intelligent use of Internet technology
in business processes is turning into a critical success factor for many cus-
tomers.
Electronic commerce means making your current offerings available to
prospective clients worldwide, around the clock, 365 days a year. For ex-
ample, your customers can use the Internet to trigger certain business pro-
cesses in your R/ 3 System-such as purchase orders-and then immediately
receive information about availability, prices and delivery dates.
The Internet lets you address potential customers and suppliers around
the world at a relatively low cost. In addition, direct data entry by customers
or data exchange with suppliers significantly accelerates your business pro-
cesses-whichever platform you may use. Ordering processes can even be
fully automated by letting R/3 generate purchase requisitions, delivery notes,

delivery data and invoices.
When you use Internet technology for your inhouse communications, your
employees benefit in the same way as your customers and business partners.
And, in local intranets, you can make selected R/3 functions available for use
by all staff. For instance, you can move data entry and maintenance to where
the data is actually generated. SAP's multimedia-enabled, user-friendly inter-
face of R/ 3 Internet applications, ensures that even untrained users have no
difficulty in working with these selected functions.
In addition to these specially designed Internet applications, R/ 3 offers you
yet another attractive option. You can give your staff direct access to R/ 3
from the Internet, using a GUI that is already familiar to them. This is thanks
to the state-of-the-art Java technology, which means that whatever hardware
and software is in use, R/ 3 can be accessed at any Internet work centre,
anywhere in the world.
Er SAP's Business Engineer
For efficient implementation and use of R/3, the Business Engineer lets you
install and customise R/3 quickly and smoothly, at minimum cost and with
maximum reliability. Fully integrated into the R/3 System, the Business
Engineer supports you in analysing, designing and configuring your business
processes. As a result, you· not only save considerable time in implementing
R/3 and in subsequently customising the system as business needs change,
but it also greatly reduces the cost.
The Business Engineer delivers a complete toolkit that greatly facilitates
the implementation of R/ 3 and the engineering of your business processes.
For example, the R/3 Procedure Model guides you through the different
project phases step-by-step-from project generation to going live. So you can
be sure that you're always on the right track. A wide range of tried-and-true,
graphically portrayed business scenarios and processes are stored in the R/ 3
Reference Model. From this wealth of experience, you can choose the best
possible processes for your company. At the same time, you can use the
model to test the complete suite of options yourself in a real-world environ-
ment. The processes you select, then automatically determine the contents of
your individual Implementation Guide, which leads you through all the ac-
tivities, which are essential for optimum custom system configuration.
The Business Engineer ensures quick and high-quality customiastion of R/3.
With the support of the Business Engineer, your project teams and external
ERP Market 147
consultants will get R/ 3 up and running in no time. Easy-to-understand

documentation of all the system settings is automatically generated, so that
you can access it whenever you want.
If your company needs to reorganise or enter new fields of business to seize
new market opportunities, you can dynamically adapt your R/ 3 System to
respond to such changing needs. Without disrupting your regular operations,
the Business Engineer lets you speedily extend R/ 3 for new functions and
likewise, makes adjusting after an upgrade very simple. In short, as an
integral component of R/3 software, the Business Engineer guarantees that
you are always able to easily and optimally customise your R/ 3 System to
accommodate your current business requirements.
E) SAP Advantage
R/ 3 unlocks the client/ server world for you. In these open architectures,
applications are distributed across a number of computers that communicate
with each other through a network. R/3 offers integrated solutions for client/
server information processing that combine a variety of products and ser-
vices, to create a smoothly functioning communications network. R/ 3 incor-
porates not only system management, but also network administration and
backup solutions. SAP's partnerships with hardware manufacturers, data-
base providers and technology and service companies play a significant role
here. In client/ server architectures, database systems take care of managing
enterprise data. They communicate with application servers that coordinate •·.,
the actual applications and control communication with the database. At the
client level, where the end users work, the cycle of tasks is appropriately
distributed across various computers and concludes with a presentation of
the results on the desktop.
The benefit: cooperative client/ server processing distributes applications
and computing capabilities almost at will across multiple levels, and system-
atically takes advantage of the strengths of different hardware and software
components. Whether you use R/3 in two- or three-tier client/server archi-
tectures, locally or worldwide choose the best solution for your needs. The
number of workstations you include with R/3 in your client/server solution
is determined solely by your particular needs. R/ 3 is infinitely expandable,
and can be used in client/ server architectures with anywhere between 30
and several thousand end users. This scalability ensures that R/ 3 can al-
ways grow with your requirements.
~ BAAN (OMPMN
Er Company Profile
Baan Company is a leading global provider of enterprise business software.
Baan Company offers a comprehensive portfolio of best-in-class, component-
based applications for front office, corporate office and back office automa-
tion. These applications are in use at over 7 ,000 customer sites worldwide.
Baan Company products reduce complexity and cost, improve core business
processes, are faster to implement and use, are more flexible in adapting to
business changes and optimise the management of information throughout
the entire value chain.
Baan Company's product family offers on-going delivery of open compo-
nents for enterprise applications, including a comprehensive and flexible
suite of year 2000-compliant software solutions and best-in-class business
modeling tools. These tools are based on a flexible, multi-tier architecture
which can scale to meet the needs of small, medium and large enterprises.
Baan Company makes this possible with its open architecture, which enables
customers to migrate to new technologies and product releases at their own
pace. Referred to within Baan Company as Dynamic Enterprise Modeling Strat-
egy Execution (BaanDEMSE), this unique approach puts business require-
ments at the heart of the implementation process.
Founded in the Netherlands in 1978 by brothers Jan and Paul Baan, Baan
Company has dual headquarters in Barneveld, The Netherlands and Reston,
Virginia, United States of America. Since 1995, the Company has significantly
expanded its sales and service presence in North America, Latin America,
Europe and Asia.
El Technology and Products

Over ·the past 14 years, Baan Company has evolved from pioneering the
Enterprise Resource Planning (ERP)software market to now offering the most
complete set of single-vendor enterprise business applications. The founda-
tion for Baan's products is differentiated through their open component ar-
chitecture and through the use of BaanDEM. BaanDEM provides a business
view of the enterprise via·a graphical process/model-based views, tailored or
templated to the specific needs of industry groups or individual customers.
BaanDEM. delivers the capability to rapidly configure and re-deploy Baan
ERP Market 149
Company applications from a single view, helping to ensure that the Baan
Company enterprise application accurately reflects a company's most current
organizational structure, business practices and operational procedures.
Baan's product line features multi-tiered architecture for maximum
scalability and flexible configuration. Applications are isolated from the sys-
tems environment, enabling support of new hardware, operating systems,
databases, networks and user interfaces without any modification to the
application code. Baan Company supports popular Unix platforms as well as
Microsoft NT, and was the first solution provider in its class to earn the
'Designed for Microsoft® BackOffice' logo certification. Products also support
major relational database systems (Oracle, Informix, DB2, Sybase and
Microsft SQL Server), and are Year 2000 compliant.
Built on a commitment to reduce the complexity of IT solutions, the Baan
product portfolio assembles best-of-class components, keeps them "ever-
green" through on-going release cycles, and enables enterprises to update
their information infrastructure in manageable, incremental initiatives. Three
advantages distinguish each component element within the BaanSeries-based
family of products including: best-in-class components; evergre~n delivery;
and version independent integration.
The BaanSeries-based product family includes Baan Enterprise Resource
Planning (BaanERP); BaanFrontOffice; BaanCorporateOffice Solutions; and
BaanSupplyChain Solutions.
•·
Ev Serving Vertical Industries
Aerospace and Defense (A&D): Baan offers specific vertical industry solu-
tions for aerospace and defense companies engaging in multi-level projects
and contracts. Baan's A&D offering includes BaanProject to enable the effec-
.tive management of key functional business process areas. This unique,
industry specific approach solves the problems faced by organizations en-
gaged in large, extensive projects. Today, Baan is recognised as the leader in
the Aerospace and Defense industry segment for ERP.
Automotive: Baan also offers specific vertical industry solutions for au to-
motive companies. Many of the world's leading automotive companies use
Baan's business applications to support worldwide manufacturing, distribu-
tion and financial operations. Baan's product suite offers automotive compa-
nies next-generation information technology across manufacturing, supply
chain and front office operations. With Baan, businesses choose best-of-
breed components, add functionality without complex and costly upgrades
1
·150. Enterprise Resource Planning
and integrate Baan Company enterprise applications with existing and third-
party applications. The BaanSeries-based family of products delivers real-
time information across the entire value chain, from engineering design to
manufacturing, distribution and financial reporting.
Er BaanERP Modules
BaanERP, the successor to Baan IV, is a proven enterprise resource planning

software application. It is fully integrated and provides exceptional function-
ality across the enterprise. BaanERP consists of a number of interdependent
components that can be deployed to meet business needs. The flexibility
within BaanERP allows customers to maximise the benefits of both best-in-
class solutions and a fully integrated, high-performance system. BaanERP
includes the following components: manufacturing, finance, project and dis-
tribution.
0 Manufacturing Module (includes Bills of Material, Cost Price Calcula-
tion, Engineering "Change Control, Engineering Data Management;
Hours Accounting, Product Classification, Product Configuration, Pro-
duction Control, Production Planning, Project Budgeting, Project Con-
trol, Repetitive Manufacturing, Routings, Shop Floor Control, Tool Re-
quirements, Planning and Control, Capacity Requirements Planning,
Master Production Scheduling and Material Requirements Planning)
0 Finance Module (includes Accounts Payable, Accounts Receivable,
Financial Budgets System, Cash Management, Financial Reporting
System, Fixed Assets, General Ledger, Cost Accounting and Sales In-
voicing)
0 Project Module (includes Project Budget, Project Definition, Project Es-
timating, Project Invoicing, Project Monitoring, Project Planning, Project
Progress and Project Requirements Planning)
0 ·Distribution Module (includes Sales Management, Purchase Manage-
ment and Warehouse Management)
Er BaanERP Tools
BaanERP Tools consists of a number of software components, which together

form the technical foundation for all BaanERP components. The BaanERP
Tools can be described as a computing platform that provides an independent,
ERP Market 151
flexible, open and distributed computing and development environment. The

open architecture of the BaanERP Tools makes it possible to:
• Quickly react to new· trends in the marketplace that require software
or software configuration changes.
• Develop the Baan applications in such a way that they are kept inde-
pendent of third party products such as hardware, operating systems
and databases.
• Easily integrate with third-party products.
• Create customer-specific solutions.
Run-time Tools
The purpose of the run-time tools is to make BaanERP packages independent
from computing-environment-specific issues, such as platform, operating
system, middleware, databases and user interfaces. The run-time tools are
developed in C/C++ and/or Java. Run-time tools:
• Allows Baan application developers to focus on application-specific
issues only.
• Removes the overhead of developing and generating a native applica-
tion code for each combination of platform, operating ,system, database
and so on.
• Greatly reduces the complexity of providing and maintaining applica-
tion product updates.
• Reduces the overhead of ensuring cross-platform compatibility by bun-
dling and maintaining computer-environment-specific .code. separately
from the BaanERP applications.
Software Development and Administration Tools

In addition to the application functionality, the BaanERP suite contains
BaanERP Tools. This particular Tools environment contains functionality for,
the installation, configuration, administration and modification of the
BaanERP applications, or the creation of entirely new applications based on
the run-time tools. A few of the key features are:
D Software configuration management Offers the ability to create,
.modify and test BaanERP software components in a run-time envi-
ronment that does not affect the live environment. It includes func-
tionality for detailed tracking and version. control of modifications.
0 Authorisation management system Allows for the detailed manag~-
ment of user privileges, either per individual or per role.
D Database management system Enables a single environment to

manage database related issues, regardless of the database(s) used.
D Exchange control A utility to exchange static or dynamic data be-
tween BaanERP installations or between BaanERP and third party
products.
D Dynamic Form Editor A Windows NT client used to create or modify
BaanERP forms. The Dynamic Form Editor allows the dragging, and
dropping, of form elements and automates the process of consistent
positioning of form elements.
D 4GL Program Editor Developers can modify BaanERP or create add-
ons using BaanERP's 4GL development language, which is similar to
C++ in syntax and structure. The 4GL environment automates many
of the user interface and event handling issues, which allows the
developer to focus on the required functionality.
The Software Development and Administration Tools environment also fea-
tures:
• Software installation maintenance
• Application configuration
• Device management
• Job management
• Audit management
•,Management of domains and tables
• Management of labels, menus, reports and charts
• Ad-hoc SQL queries
• Translation and documentation facilities
• Desktop management
• Control features for distributed data collection and OLE
~ Customers and Partners
Baan Company and its partners work closely with customers to insure the
success of every installation, and to enable customers to achieve the highest
level of self-reliance desired. Baan Company is committed to providing solu-
tions that meet the unique needs of all major vertical markets. The company's
blue chip customer base includes industry leaders such as Boeing, Philips,
Mercedes Benz, Nortel, Fujitsu Network Communications and Motorola. Baan
ERP Market 153
Company aims to ensure that every interaction its customers have, is in line
with its "Three I" philosophy:
1. Integrity: In its interactions with its customers, colleagues, partners
and shareholders
2. Innovation: In what it builds and how it delivers
3. Initiative: In the speed and focus it brings to all aspects of its market
opportunity.
Baan Company has marketing and development partnerships with leading
consulting, hardware and software companies including Microsoft, IBM Cor-
poration, Intel, Compaq Computer Corporation, Hewlett-Packard and Silicon
Graphics. Through its alliances, Baan Company offers packaged, pre-tested
solutions, and ensures interoperability with optimisation for the most popular.
databases, middleware and hardware systems, while accelerating the devel-
opment of next-generation capabilities.
Baan Company's software alliances bring added openness, robustness and
flexibility to Baan Company's software solutions and give Baan Company's
customers a high level of interoperability with complementary software appli-
cations. The Baan Certified Applications Provider Program provides its cus-
tomers with alliance software solutions that are truly connected to the Baan
Company's enterprise application, are reusable, and are generally available
for a wide variety of customers.
~ Global Support, Education and Consulting

Support: Baan Global Support is a company's best source for fast, consis-
tent problem resolution, as well as preventive technical advice. Baan Global
Support offers a broad range of support services, including telephone sup-
port, Critical Incident Support, an Interactive Support Website and an on-
going Subscription to Innovation.
Baan Company has closely linked Implementation Solution Centres around
the world, which support internal and third party implementation consultants
as well as customers. Baan Company also assists customers in establishing
on-site competence centres to manage all aspects of the implementation and
ongoing systems use. Products are available in 59 countries through both
direct and indirect channels, and are translated into more than 20 lan-
guages.
Baan Education: As a partner in lifetime learning, Baan Education helps
maximise the return on investment in people and technology. Baari Education
addresses the education needs of everyone in an organization, from newly

hired employees to seasoned professionals who are maturing with technology.
Baan Education offers new Internet-based learning called Virtual Campus.
With Baan Education, a partner can realise the company's goals of profitabil-
ity, productivity and competitive advantage. Baan Education's process-based
curriculum, addresses not only specific Baan Company's enterprise applica-
tions, but also provides an in-depth understanding of the business processes
that its applications automate. Thus, Baan Company extends education be-
yond simple functionality, taking into account the context within which its
applications are used in their manufacturing, sales, financial, and technical
environments. This lifetime learning approach means that a company's
workforce is always abreast with the latest .technology and business· develop-
ments.
Baan Consulting: Baan Consulting is dedicated to implementing Baan Com-
pany enterprise applications around the globe. In addition to the thousands
of customers served by its consulting partners, Baan Consulting has a suc-
cessful track record with well over 1 iOOO customers worldwide, in almost
every business environment. Baan Consulting provides a wide range of ser-
vices, such as Project Management, Business Consulting, Application Con-
sulting and Technical Consulting. Throughout the implementation and after
a company goes live, Baan Consulting is by its side with its Internet-based
Baan Cyber Consult offering.
)l ORACLE CORPORATION
IE) Company Profile

Oracle Corp. (founded in 1977) is the world's second largest software com-
pany and the leading supp lier of software for enterprise information manage-
ment. With annual reven~es exceeding $ 8.0 billion, the company offers its
database, tools and applications products., along with related consulting,
, education and support services. Oracle employs more than 41,000 people in
more than 145 countries around the world. Headquartered in Redwood
Shores, California, Oracle is the first software company to implement the
Internet computing model for developing and deploying enterprise software
across its entire product line: databases and relational servers, application'
development and decision support tools and enterprise business .applica-
tions.
ERP Market 155
~ Technology
Oracle software runs on network computers, personal digital assistants, set-
top devices, PCs, workstations, minicomputers, mainframes and massively
parallel computers. Oracle Si, the latest version of Oracle industry's leading
database, is the database for Internet Computing. Oracle's family of data-
base, networking and gateway products enable corporations to access any
data, on any server, over any network, from any client device.
Oracle's Warehouse Technology Initiative (WTI),one of the fastest grow-
ing and most comprehensive alliance programs in the data warehousing in-
dustry, provides customers with a complete data warehousing solution, ·based
on the industry-leading Oracle database and more than 60 complimentary
third-party software products and services. WTI is designed to increase the
quantity and quality of Oracle-based data warehousing solutions, provide
customers with greater choice, 'specialised tools, Oracle-optimised products
and streamlined support as they build data warehouses.
Oracle's integrated Business Intelligence solutions deliver powerful capa-
bilities to users anywhere in the enterprise, at any time. End users benefit
from intuitive tools that provide easy access to business data and fast an-
swers to any question. Oracle's Business Intelligence family of products in-
cludes integrated releases of Oracle Reports, Oracle's enterprise reporting
tool; Oracle Discoverer, Oracle's award-winning ad-hoc query and analysis
tool; and Oracle. Express, Oracle's industry-leading enterprise online analyti-
cal processing (OLAP)engine. Oracle also offers pre-built OLAPapplications-
Oracle Financial· Analyser and Oracle Sales Analyser-to further reduce
implementation time and costs.
Oracle Applications is a leading provider of packaged and integrated front
office and ERP solutions for the enterprise and a division of Oracle Corpora-
tion, the world's second-largest software company and the largest supplier of
software for information management. Oracle Applications' strategy is to offer
all the enterprise solution components-proven applications, advanced tech-
nologies, business expertise and partnerships required-to enable customers
to execute strategies quickly, manage the risk of change and lead their re-
spective industries.
Oracle Applications is the only suite of enterprise business applications
from a major Enterprise Resource Planning (ERP) vendor that follows the
Internet Computing model. Each of the over 45 modules for financials, human
resources, manufacturing, supply chain and front office automation is web-
enabled, allowing it to be deployed on corporate intranets with no software,
other than a browser, required on users' desktops. This architecture allows

companies to shift the complexity of application management, maintenance
and upgrading from users' desktops onto centralised, professionally managed
servers, thereby dramatically reducing the cost of deploying and administer-
ing software. By minimising network traffic, this approach also makes it
economical to deploy the applications over Wide Area Networks (WANs)to
hundreds or thousands of users, making it possible to distribute critical
business information much more broadly than is feasible in the client/server
model.
Oracle Applications further exploit the low-cost and universal access inher-
ent in the Internet Computing model, by providing a set of applications
specifically designed for secure, self-service business transactions across the
Internet and corporate intranets. These applications are integrated with
Oracle Workflow to completely automate business processes.
Oracle Applications comprise of 45-plus software modules, which are di-
vided into the following categories:
• Oracle Financials·
• Oracle Human Resources
• Oracle Projects
• Oracle Manufacturing
• Oracle Supply Chain
• Oracle Front Office
More than 6,000 customers in 76 countries use Oracle Applications. Avail-
able in 29 languages, Oracle Applications lets companies operate in multiple
currencies and languages, support local business practices and legal require-
ments, and handle business-critical operations across borders. A brief over-
view of the Oracle Application categories is given below:
• Financials Oracle Financial Applicatio,ns can transform a finance or-
ganization into a strategic force. In today's fast-moving corporate arena,
organizations require access to critical financial management functions.
With Oracle Financial Applications, companies will be able to. work
globally, lower their administrative costs, close their books faster and
improve cash. management-while providing the strategic information
~quired for making timely and accurate decisions.
• Projects Oracle Projects Applications improve operational efficiency by
providing an integrated project management environment that sup-
ports the full lifecycle of every project in your enterprise, increasing
ERP Market 157
top-line revenue growth and bottom-line profitability. As the bridge

between operations systems and corporate finance, Oracle Projects
Applications provide a central repository of validated cost, revenue,
billing and performance. data associated with your business activities
or projects.
• Human Resources Well-managed human resources directly improve
the bottom line and contribute to competitive advantage. The ability to
hire, motivate and retain the most capable workforce; engage employ-
ees and line managers directly in managing their skills and careers;
and provide comprehensive and up-to-date workforce information for
management-on a global basis-are a few of the characteristics impor-
tant for success. The Oracle Human Resource Management System
(HRMS) provides comprehensive facilities for organizations to achieve
such goals.
• Manufacturing Oracle Manufacturing Applications are the industry-
leading mixed-mode manufacturing solution that enables companies to
achieve market leadership by becoming more customer-responsive and
efficient. This product family supports companies from small, single-
facility environments to multi-plant, global manufacturers with com-
plex requirements. Oracle Manuacturing Applications help companies
increase revenue, profitability and customer loyalty by universally cap-
turing demand, planning the extended enterprise in one rapid step and
by ensuring that the most efficient manufacturing process is used to
produce each product.
• Supply Chain Oracle Supply Chain Management Applications simplify
supply-chain processes by providing a single, integrated environment
for managing the extended enterprise. From your suppliers' suppliers
to your customers' customers, Oracle enables effective trading partner
collaboration and supply-chain optimisation capabilities that are vital
to gaining and sustaining competitive advantage. Oracle Supply Chain
Management Applications help in increasing market share while im-
proving customer service and minimising costs across the networked
supply chain.
• Front Office Oracle Front Office Applications provide a true customer-
centric approach, allowing you to better understand your customer
relationships, their value and profitability. Oracle Front Office Applica-
tions increase top-line revenues, decrease sales and service costs, and
maintain customer retention and satisfaction. The sales, marketing
and service solutions provide deep integration with the entire enter-
prise suite of applications, and enable you to attract and retain prof-
itable customers through a unified set of deployment channels, includ-
ing Web mobile and call centre.
~ Vertical Solutions
Oracle also provides vertical solutions with a full line of modular product
components aimed at the unique requirements of many major industries,
including automotive, aviation, aerospace and defense, communications, con-
sumer packaged goods, energy downstream, energy upstream, financial ser-
vices, high-tech, public sector and utilities.
PEOPLESOFT
Company Profile
PeopleSoft Inc. was established in 1987 to provide innovative software solu-
tions that meet the changing business demands of enterprises worldwide. It
employs more than 7 ,000 people worldwide. The annual revenue for the year
1998 was $ 1.3 billion. PeopleSoft's mission is to provide innovative software
solutions that meet the changing business demands of organizations world-
wide.
People Soft develops markets and supports enterprise-wide software solu-
tions to handle core business functions including human resources manage-
ment, accounting and control, project management, treasury management,
performance measurement and supply chain management. PeopleSoft pro-
vides industry-specific enterprise solutions to customers in select .markets,
including communications, financial services, healthcare, manufacturing,
higher education, public sector, services, retail, transportation, US federal
government and utilities. The company also offers PeopleSoft Select, a com-
plete packaged solution including software, hardware and ser:vices to address
the needs of medium-sized organizations.
PeopleSoft's innovative use of technology empowers individuals to. make
informed decisions and delivers the flexibility that allows dynamic organiza-
tions to . manage constant change. Based on a multi-tier client/ server
.
archi-
tecture and using advanced workflow technology, PeopleSoft products sup-
port clients running both Microsoft Windows and popular Web browsers, as
ERP Market 159
well as a range of mainframe, midrange and LAN relational database server

platforms.
PeopleSoft solutions run on a variety of leading hardware and database
platforms, including Compaq, Hewlett-Packard, IBM, Sun Microsystems,
Informix, Microsoft SQL Server, Sybase, DB2 and others. PeopleSoft delivers
Web-enabled applications, workflow, online analytical processing (OLAP),etc.
PeopleSoft has over 2,900 customers in nearly every industry and geo-
graphic region in the world, including a large cross-section of the Fortune
1000.
The company's products are sold through direct sales offices and distribu-
tors in the United States, Canada, Europe> Asia/Pacific, Latin America and
Africa. With award-winning customer service, PeopleSoft dedicates approxi-
mately 47 per cent of its staff to customer service in the areas of account
management, product support, professional services, education· services and
communication services.
Er Business Management Solutions

PeopleSoft solutions extend across the globe. The applications help in man-
aging a broad set of business processes, from human resources and finance
to supply chain management. One can implement a single application, or a
complete enterprise-wide solution. The flexible design lets you tailor the
applications to your specific needs. The PeopleSoft's business management
solutions are in the areas given below:
1. Human Resources Management
2. Accounting and Control
3. Treasury Management
4. Performance Measurement
5. Project Management
6. Sales and Logistics
7. Materials Management
8. Supply Chain Planning
9. Service Revenue Management
'lO. Procurement
D Commercial Solutions
Supply Chain Management-PeopleSoft has the industry's only complete
enterprise resource planning solution that. is built around supply chain
optimisation. A Demand Planning module enables sophisticated forecasting,

using both real-time and historical information. PeopleSoft's complete suite of
Supply Chain Management products provides comprehensive support for any
organization that produces or markets a physical product.
Service Industry Solutions-PeopleSoft also provides a complete commer-
cial support solution for service industries. The Service Revenue Management
suite features modules supporting the tracking of time and Jabour, payroll
processing, project management and billing, as well as expense and receiv-
ables processing. A suite of Procurement modules is also available supporting
purchasing, inventory management, payables and expense processing, and
asset management.
~ Industry Solutions
PeopleSoft supports industry-specific market initiatives in many business
sectors. The initiatives include industry-specific products, customisation of
existing applications, and sales and marketing support through direct chan-
nels and business alliances.
PeopleSoft has 11 distinct business units, which provide software solutions
specific to a broad range of public and private sector industries. Industry
partners help make the solutions comprehensive, spanning the enterprise
from the back office to the front lines. From service and manufacturing to
education and government, PeopleSoft solutions are global, enterprise-wide,
and tailored to unique industry requirements. The different business units
are:
1. Communications
2. Federal Government
3. Financial Services
4. Healthcare
5. Higher Education
6. Manufacturing
7. Public Sector
8. Retail
9. Service Industries
10. Transportation
11. Utilities
ERP Market 161
Er PeopleTools
PeopleTools is an integrated set of client/ server business application devel-
opment and customisation tools from PeopleSoft. These tools enable custom-
ers to implement, tailor and maintain PeopleSoft applications as well as to
extract, analyse and manipulate data. PeopleTools includes several tools for
reporting, customisation and workflow.
El Technology
PeopleSoft continually adds and refines technology to optimise their custom-
ers' information systems. They help customers take advantage of new and
emerging technologies, giving them more choices and freedom to develop
their own innovative business processes. Some of them are given below:
0 Self-Service Applications To improve productivity throughout the orga-
nization, PeopleSoft focuses on providing the occasional user with easy
access to information and functionality specific to their role. They have
developed a set of self-service applications to help companies quickly
and cost-effectively distribute functionality throughout the enterprise
over the Internet, intranets and extranets. Built with an intuitive inter-
face based on a standard Web browser-such as Netscape Navigator or
Microsoft Explorer-these Java-based, cross-platform applications en-
able employees, customers, suppliers and other occasional users to
perform self-service administrative tasks easily. Self-service applica-
tions are linked to PeopleSoft core product lines, including PeopleSoft
Accounting and Control, Human Resources Management and Materials
Management.
0 Web Client Self-service applications use the PeopleSoft Web Client.
The Web Client is downloadable on demand and runs on a Web browser
across multiple platforms. Its affordability, open architecture and sim-
plicity provides an ideal framework for delivering enterprise solutions
to a large number of people. Applications don't need to be installed at
every desktop; they are accessed easily through a browser. In addition
to supporting self-service applications, the PeopleSoft Web Client has
a Worklist and Query interface to help incorporate occasional users in
the flow of a company's business processes and improve access to in-
formation. Furthermore, all data transmitted between the Web Client
and the application server is encrypted for added security. Because the
Web Client takes advantage of PeopleTools, self-service applications can
be deployed across the Internet or existing corporate intranets-with

common business rules workflow logic and security features.
D Muliitier Transaction Processing The ability to support large numbers
of concurrent users, while maintaining reliable and superior perfor-
mance, is critical to enterprise-wide data .processing. Recognising that
PeopleSoft works in a variety of settings-over local area networks
(LANs) and wide area networks (WANs),throughout organizations of
varying sizes-there is an option of two-tier or three-tier processing. In
the latter, the application logic runs on an application server instead
of the client. The application server is designed to relieve the client
from processing intense SQL transactions, thereby reducing LANtraffic
a:nd improving performance across WANs.A three-tier architecture also
provides increased scalability to accommodate high volumes of concu_r-
rent users while maintaining a consistent and reliable performance
level. PeopleSoft continues to support its traditional two-tier architec-
ture as well.
D Online Analytical Processing Companies must be able to quickly ex-
tract and analyse the information they require for effective decision-
making. OLAP,or online analytical processing, is a powerful method for
interactively analysing data online. PeopleSoft integrates popular OLAP
tools-including Cognos PowerPlay and Arbor Essbase-that enable
users to easily 'slice and dice' multidimensional data stored in various
locations. With the Cube Manager, users can define the data they want
to extract into an OLAPcube, enabling them to quickly view informa-
tion from all different angles to test conclusions, conduct what-if sce-
narios and compare alternative strategies. With multidimensional infor-
mation presented in quick-read formats, managers can make better
decisions, react faster to competitive threats and identify inefficiencies.
D Workflow An essential part of our solution, PeopleSoft workflow capa-
bilities help communications companies achieve enterprise-wide inte-
gration of information, applications and people. Workflow enables a
company to automate many time-consuming clerical tasks, while put-
ting useful data into the hands of users. With workflow, the company's
PeopleSoft applications do more of the work. For example, if manage-
rial approval is needed for a work order, the system automatically
forwards the request. Workflow can also help the company track
projects, by initiating a workflow message to the appropriate person
when a project exceeds a predetermined cost. The company can even
ERP Market 163
bring non-PeopleSoft users· into. the workflow process, using e-mail

systems and the Internet for collecting and distributing data.
Er Partnerships
PeopleSoft has established global consulting agreements with Andersen Con-
sulting, Deloitte & Touche Consulting Group, KPMG Consulting (a part of
KPMG Peat Marwick LLP) and Price Waterhouse LLP, four: of the world's
leading consulting and systems integration firms. PeopleSoft also maintains
relationships with more than 150 industry-leading third-party vendors
through its six Partnership Programs-Application, Database, Hardware,
Implementation, System Integration and Workflow.
~ PeopleSoft Implementation Toolkit

PeopleSoft has a modular application structure, which lends itself to the use
of phasing-an incremental process by which you 'bite off only what you can
chew'-during implementation. Yet it allows the riskier 'big bang' approach
when time-critical business needs must be addressed quickly. A phased
implementation helps to minimise risk and allows better resource and overall
project cost management. The PeopleSoft Implementation ToolKit incorpo-
rates four phasing strategies:
• Geographical Applicable when business practices and processes in
various locations are independent enough from one another to justify
separate implementations.
• Departmental Your initial phase is focused on full implementation for
a given department; additional departments are made operational dur-
ing subsequent phases.
• Core and support processes Your first phase encompasses critical, core
business processes; subsequent phases focus on support processes.
• No phasing Some situations do not lend themselves to phasing. Ex-
amples include date driven implementations (regulation effective dates
drive action) and formation of new business enterprises.
You can combine your phasing choice with one of these implementation
approaches:
• As delivered This is th'e simplest approach, because you implement
the applications as delivered and adjust your business. processes to
match the system. By using this approach, you are in essence

reengineering your business operations, with PeopleSoft functionality
driving your requirements.
• Data modification You'll use this approach when data analysis, modi-
fication and clean-up are a primary focus of the implementation For
example, if your implementation is driven by legacy data held in date
storage formats that don't support the Year 2000.
• Legacy integration Useful when interfaces between legacy systems and
PeopleSoft applications are a significant factor in the implementation.
This approach includes business event analysis and early resolution of
interface issues.
• Application sequencing Applicable when your implementation involves
multiple PeopleSoft applications. Using this approach, you'll focus ini-
tially on business processes supported by the first application you
implement. Then, as you implement other applications, you'll concen-
trate on additional business processes.
• Business objectives and events Pertinent when, in order to meet a set
of business objectives and their respective business events, your imple-
mentation also involves non-PeopleSoft applications. For example, to
broadcast timely sales and collections information to the field, you
would use this approach to implement a sales force automation appli-
cation along with PeopleSoft Financials.
'I'hc PeopleSoft Implementation ToolKit is engineered to support various
combinations of phasing strategies and implementation approaches, which
we call routes. The PeopleSoft Implementation ToolKit helps in identifying the
route that best suits your implementation. Once a route is determined, it is
then used to present guidance specific to your type of implementation project.
By providing route-specific project plans and guidance, the Implementation
ToolKit gives you the· focus necessary to achieve a more rapid implementa-
tion.
JD EDWARDS WORLD SOLUTIONS COMPANY
Company Profile
1977, Denver, Colorado. Three men left the accounting world to form a soft-
ware company that would specialise in midrange computing solutions. Each of
j
ERP Market 165
the three founders-Jack Thompson, Dan Gregory and Ed McVaney-lent a

small portion of his name for the company name. On March 17, JD Edwards
was formed.
In the early years, JD Edwards designed software for several small and
medium-sized computers, eventually focusing on the IBM System/ 38 in the
early 1980s. It was 'in this effort that JD Edwards pioneered the CASE
software development and design tool, which lends consistency across the
broad range of JD Edwards integrated applications.
As JD Edwards began to outgrow its headquarters in Denver, it started
opening branch offices, first in Dallas and then in Newport Beach, California;
Houston; San Francisco; and Bakersfield, California. Beginning in 1988, the
company began to concentrate its efforts on international expansion and
opened its European headquarter in Brussels, Belgium, which has since been
moved to Buckinghamshire, UK.
As JD Edwards' business continued to grow, it became obvious that ser-
vicing a large number of customers was creating challenges. The company
could either remain small and serve customers on an individual basis or,
with a breakthrough in technology, it could become an industry leader in
enterprise software. When McVaney and Thompson began to design and
implement WorldSoftware, they provided the pathway to success. By the mid-
l 980s, JD Edwards was being recognised as an industry-leading supplier of
applications software for the highly successful IBM AS/400 computer, a
direct descendant of the System/38.
With the June 1996 introduction of OneWorld, the company smce again
achieved a technological breakthrough. Building on the CASE technology
pioneered in the 1980s, OneWorld combines a full range of platform indepen-
dent applications with an integrated toolset. OneWorld gives organizations
the power to configure their systems and applications as their needs change.
Today, JD Edwards is a publicly traded company that has more than 4, 700
customers with sites in over 100 countries and more than 4,200 employees.
The company attributes much of its success to a corporate culture that
emphasises quality at all levels. JD Edwards' commitment to its product
quality, its corporate culture and a customer-centric approach enable the
company to deliver and support leading enterprise software solutions that
solve business problems.
JD Edwards is a leading provider of Idea to Action enterprise applications,
encompassing flexible, integrated software for distribution, finance, human
resources, manufacturing and supply chain management. The company's
software operates in multiple computing environments, and is both Java and

HTML enabled. JD Edwards enables Idea to Action with ActivEra, a cus-
tomer-centric product and technology solution that allows companies to
change enterprise software after implementation, as their business needs
demand. ActivEra extends the capabilities of the company's existing
OneWorld and JD Edwards SCOREX products.
JD Edwards offers customers the means of achieving greater ongoing con-
trol of their businesses through the ability to define and redefine the way
they do business as markets, customers and competitive conditions change.
Behind this customer commitment is a twenty-two year history of listening to
customers, understanding what they ask of business technology, learning the
nuances of their industry and developing solutions accordingly. By
emphasising Solutions, Relationships, and Value, JD Edwards maintains its
focus on what truly matters to its customers.
• Solutions Business doesn't live by software alone. JD Edwards offers
a balance of technology and service options tailored to your unique
industry and processes. A network of certified service and support
providers complements the services directly available from JD Edwards
to ensure timely implementation and ongoing quality of the solution.
• Relationships With JD Edwards, you have a partner committed to
ushering you through changes in business and technology. The
company's product development, support and training are tuned to
meet your current and evolving needs. By understanding the custom-
ers' industry, paying attention to business fundamentals and ensuring
customer participation in the development process, JD Edwards work
to protect the customer's investment with solutions that evolve with
their business.
• Value In enabling Idea to Action, JD Edwards provides you with an
appreciating software asset-one with the potential to increase in value
over the life of your business. Through continual enhancements in
features and functionality, an architecture open to third-party tech-
nologies, and the real-time adaptability afforded by ActivEra, you can
capitalise on new ideas and maintain your flexibility in the face of
change. JD Edwards also offer multi-currency, multi-language and
multi-lo\ation capabilities, so your solution grows as your business
grows.
ERP Market 167
n Technology
JD Edwards offers its solutions primarily for the AS/ 400 platform. JD
Edwards's two application suites, OneWorld and WorldSoftware/WorldVision,
provide comprehensive supply chain management functionality across the
technology continuum, from host-centric, to thin-client, to network-centric
computing. All three can run concurrently on the same AS/400, share data
and interact with each other as a unified solution.
Er OneWorld
JD Edwards OneWorld is flexible enough to support an extended solution by
integrating with legacy, best-of-breed and third-party products. All this with-
out sacrificing the security, integrity, or consistency of the existing systems
or data. OneWorld's own APis, as well as such industry standards as CORBA,
ODBC and other packaged integration solutions and processware options,
ensure that you won't be locked into limited functionality and out of future
opportunities.
OneWorld embraces change with its modular architectural foundation. The
information processing is segmented into five functional elements-database,
data warehouse, business objects, reporting and GUI. The users can link
these elements in a variety of configurations-from one tier, with every ele-
ment running on a stand-alone PC, to five tiers or more .. One can also
distribute the elements geographically, departmentally, or administratively
and can configure and reconfigure in the field, as requirements change.
There are provisions to add new servers, even Web servers, without having
to rewrite applications for the new machine.
One World has the tools and technologies that will quickly bring archived
data to light. And you can extend and supplement those technologies with
solutions offered by leading industry data warehousing and decision support
specialists. The customer has the option to choose the data warehousing
solution that he wants, rather than be satisfied with a proprietary. system.
OneWorld provides alternatives, so that you can choose the most appropriate
solution based upon your own requirements.
With OneWorld, you can distribute your enterprise applications to employ-
ees, business partners and customers using web-based technology, without
rewriting your applications-vone software version supports both client/ server
and Internet modes. This results in an extended enterprise that works to-
gether to support the same business tasks.
OneWorld has an architecture-neutral foundation that mediates between

the business solution and the technical underpinnings. That allows it to
accommodate a full suite of databases (including DB2, SQL Server and
Oracle) and hardware technologies. Mix and match the AS/400, RS/6000, HP
9000, Windows NT Servers, even the Internet. Select the best machine for
each task. And because OneWorld is designed to absorb new technologies
easily, it sets you free to take advantage of tomorrow's systems, whatever
they may be.
No matter how well your applications fit, they probably need a little tailor-
ing to conform precisely to the needs of your organization. With OneWorld,
you get a powerful toolset to make those alterations. OneWorld's toolset uses
business logic, riot symbols and syntax, to drive the modification process.
Change your business specifications, and the toolset automatically regener-
ates the appropriate object code. You can modify applications, balance pro-
cessing loads run reports, and build graphical user interfaces without writing
codes. Add hardware and databases without bringing your business to a halt.
Since modifications are made with the same toolset used to build OneWorld,
it's all integrated. When a new release arrives, your changes will automati-
cally be incorporated-you won't have to make them again. The interface is
consistent whether you are partitioning applications or replicating data. This
will save a lot of time and effort in reprogramming and retraining.
The workflow-enabling technologies inherent in JD Edwards OneWorld
provide workflow features that do not lock you into prescribed business
processes and result hence, in increased efficiency. OneWorld allows you to
build highly flexible workflow solutions and execute, both predefined .and ad-
hoc processes in your organization. You can change your processes quickly
to take advantage of new and unexpected opportunities. You can even reas-
sign tasks from a central location to avoid costly bottlenecks. With OneWorld,
your ability to learn, implement and maintain workflow at all levels of your
organization is simplified.
Er WorldSoftware and WorldVision

In the age of technology change, the popularity of many enterprise software
solutions is fleeting. The resulting obsolescence is frustrating and costly. It
is better to have a system that has the necessary functionality with built-in
longevity. More than 4,000 customers have found this staying power in JD
Edwards WorldSoftware. On its strength and the reliability of its host-centric
j
ERP Market 169
IBM AS/400 foundation, WorldSoftware's global popularity has endured in

the ERP marketplace for over a decade.
Inherently flexible and easy to use, WorldSoftware readily adapts to your
situation, letting you:
• Selectively mix, match and integrate software applications from among
its diverse industry product suites.
• Easily tailor it to ongoing business, local and organization-specific re-
quirements.
• Add WorldVision, its advanced graphical user interface, to gain client/
server benefits.
• Optionally run it alongside OneWorld, _JD Edwards' network-centric
solution, to gradually incorporate other computing platforms into your
network.
JD Edwards WorldVision is a thin-client bridge that provides the graphical
user interface (GUI) with a look and feel common to the PC, while protecting
your investment in WorldSoftware and the AS/ 400. WorldVision also allows
you to:
• Maximise productivity by shrinking the amount of training users need.
• Make a safe move to client/ server by leveraging your existing host-
centric WorldSoftware applications.
And like WorldSoftware, WorldVision is continually enhanced for the fu-
ture. For example, you can have WorldVision as a Windows 95/NT style GUI
for a PC and as a Java-based interface for use across the Internet, intranets,
or extranets.
Modules The different product modules available from JD Edwards are:

D Foundation Suite (Back Office, CASE Foundation, Environment/
Toolkit, Financial Analysis Spreadsheet Tool and Report Writer,
WorldVision GUI, Electronic Burst & Bind)
D Financial Suite (General Accounting, Accounts Payable, Accounts· Re-
ceivable, Fixed Assets, Financial Modeling and Budgeting, Multi-Cur-
rency Processing, Cash Basis Accounting, Time Accounting)
D Logistics/Distribution Suite (Forecasting, Requirements Planning,
Enterprise Facilities Planning, Sales Order Management, Advanced Pric-
ing, Procurement, Work Order Management, Inventory Management,
Bulk Stock Management, Quality Management, Advanced· Warehouse
Management, Equipment Management, Transportation Management,

Job Cost. Service Billing)
D Services Suite (Contract Billing, Subcontract Management, Change
Management, Property Management)
D Manufacturing Suite (Configuration Management, Cost Management,
Product Data Management, Capacity Planning, Shop Floor Manage-
ment, Advanced Maintenance Management)
D Architecture, Engineering, Construction, Mining and Real Estate
Suite (Procurement, Inventory Management, Equipment Management,
Job Cost, Work Order Management, Subcontract Management, Change
Management, Contract Management, Contract Billing, Service Billing,
Homebuilder Management, Property Management)
D Energy and Chemical Suite (Agreement Management, Advanced Stock
Valuation, Sales Order Management, Bulk Stock Management, Load
and Delivery Management)
0 Payroll Suite
D Human Resources Suite
D Customer Service Management Suite
D Government, Education, and Not-for-Profit Solutions (Financial Ad-
ministration and Reporting, Budget Administration, Fund and Encum-
, brance Accounting, Grant and Endowment Management, Purchasing
and Material Management, Warehousing and Central Stores Manage-
ment, Human Resources Management, Service and Work Order Man-
agement, Capital Project and Construction Management, Contract
Management, Plant, Equipment, and Fleet Maintenance
D Utility and Energy Solutions (Customer Information System, Human
Resources Management, Work Management, Regulatory Reporting,
Supply Chain Management, Project Management, Enterprise Mainte-
nance Management)
n Industries
JD Edwards offers highly flexible and integrated solutions that allow organiza-
tions to use information efficiently throughout the entire enterprise, easily tai-
loring applications to meet changing business needs. JD Edwards' enterprise
ERP Market 171
software addresses critical core business processes in the areas of finance,

manufacturing, distribution/logistics and human resources. The company
also provides industry-specific solutions for a number of complex business
sectors, including industrial fabrication and assembly, automotive supply,
consumer packaged goods, pharmaceuticals, electronics, energy, chemical
and other manufacturing disciplines; public services, including government,
education, utilities and not-for-profit organizations; arid architecture, engi-
neering, construction, mining and real estate operations.
~ SYSTEM SOFTWARE ASSOCIATES, INC. (SSA}
Er Company Profile
SSA was founded in December 1981 and has its headquarters in Chicago,
USA. SSA has its presence in 91 countries and employees more than 2000
employees. The 1998 revenues of the company was $ 420.8 Million. The
Company's product line, BPCS Client/Server V6, is currently live or being
implemented in more than 1,000 major industrial sector firms in over 4,000
sites worldwide.
SSA's vision is to be the best global partner to the world's industrial sector
companies. SSA's mission statement, which has been the same since SSA
was founded in December 1981, is to provide competitive advantage for
Clients through the implementation of their business enterprise information
system. This mission statement is underwritten by six, key goals: .
1. Best Client Satisfaction This means that the company wants their cli-
ents to achieve the greatest possible business benefit from their rela-
tionship with SSA.
2. Single Image Worldwide Means that the clients get the same high level
of support and expertise all around the world.
3. Enterprise Solutions Leadership It means that the company is focused
on building and delivering solutions, which bring together the entire
enterprise.
4. Proven Leading Technology This means that every piece of technology
applied by SSA will already be proven for high transaction volume
enterprise-wide applications.
5. Highly skilled and motivated professionals It means that SSA is com-
mitted to having the best professionals and resources in the applica-
tion software business.
6. Strong Financial Results This means that SSA can continue to invest
in the improvement of its software and professionals, and will be a
stable partner in the long run.
Er BPCS Client/Server Business Planning and Control System (BPCS)

BPCS Client/ Server is a comprehensive set of integrated client/ server appli-
cations that addresses the core system needs of industrial sector enterprises
on a global scale. BPCS Client/Server covers Configurable ·Enterprise
Financials applications, Supply Chain Management applications, Multi-Mode
Manufacturing and CIM applications, as well as Electronic Commerce appli-
cations such as EDI. BPCS Client/Server is based on SSA's proven object
technology foundation that ensures that it operates identically from an end-
user's perspective across any supported server, be it HP 9000, AS/400, or
Windows NT.
BPCS Client/ Server products offer numerous full function applications with
capabilities to support solutions needed by the industrial sector. Major ob-
jectives of industrial managers have been to improve customer satisfaction,
improve product quality, remain cost competitive, and reduce the time in
launching a product in the market. SSA's BPCS Client/Server products pro-
vide a wealth of features and functions enabling industrial managers to
achieve these objectives.
The Microsoft Desktop is the BPCS Client/ Server Desktop: The BPCS
Client/Server user interface is graphically and fully compliant with Microsoft
Windows 95. The look and feel is the same as other Microsoft desktop appli-
cations, resulting in a system that is easy to learn and use. Examples of
Microsoft desktop functions include full use of hypertext and other point-of-
demand education, such as field sensitive help text, bookmarks, annotations
and other Windows help text functions. BPCS Client/Server also includes
hypertext linking related topics.
The BPCS Client/ Server graphical user interface includes icons, messages,
scroll bars, tool bars, pull-down menus, radio buttons, check boxes and other
Microsoft desktop features. In addition, the BPCS Client/Server applications
are interoperable with other Windows compliant applications through the
Windows cut-and-paste feature.
BPCS Client/ Server, is used worldwide by more than 8500 companies, at
25,000 sites, and by 3,000,000 end users, representing various vertical
markets-automotive, chemical, consumer goods, electronics, fabrication and
ERP Market 173
assembly, food and beverage, forest products and pharmaceuticals. SSA and
its strategic partners provide full implementation support for BPCS Client/
Server in over 90 countries worldwide.
The BPCS Client/Server solution delivers unparalleled agility and re-
configurability to meet changing market demands, through a quantum leap
forward in ERP technology that delivers significant business benefits, includ-
ing century dating.
With BPCS Client/Server version 6.0, SSA has successfully addressed the
most crucial issues facing the . ERP marketplace, the implementation and
integration of package applications. SSA has reduced time-to-benefit imple-
mentation cycles to 6-12 months, down from an industry average. of 12-24
months. At the core of BPCS Client/Server is its object-based architecture,
called DOCA (Distributed Object Computing Architecture), which' is specifi-
cally designed for enterprise-wide application in industrial sector companies.
DOCA is optimised to support high transaction volumes in a functionally rich,
distributed data processing, client/ server environment. DOCA's object-based
architecture provides inherent flexibility, enabling the rapid reconfiguration
of BPCS Client/Server applications. This allows organizations to quickly and
easily alter the solutions in response to new business and market challenges.
)1 QAD A medical abbreviation for "every other day"

(Quaque Altera Die)
D Company Profile
QAD was founded in 1979. and now has a presence in 21 countries and
employs more than 1100 people. The company's products include MFG/PRO,
On/Q, Service/Support Management, Decision Support, and Qwizard. The
company's flagship product is its ERP solution-MFG/PRO. It is available in
26 languages and has more than 4,000 installed sites in over 80 countries.
The company got the ISO certification in 1995.
D Products
QAD offers a variety of supply chain and Enterprise Resource Planning (ERP)
software products to manufacturing industries within the automotive, con-
sumer products, electronics, food and beverage, industrial products and
medical sectors. QAD software optimises your enterprise by increasing the
speed of internal processes and by synchronising distributed operations.
QAD's flagship product, MFG/PRO software, provides multinational orga-

nizations with an integrated Global Supply Chain Management solution that
includes manufacturing, distribution, financial, and service/support manage-
ment applications within an open system environment. Internet-Enabled
MFG/PRO allows you to share information and conduct commercial transac-
tions over the Internet.
QAD's On/Q Extended Supply Chain Applications manage the complex
demand and fulfillment transactions of large multinational corporations with
dynamic, collaborative relationships spanning multiple enterprises. Service/
Support Management is designed for companies who not only manufacture
and sell their products but also offer after-sales service and support. QAD's
Decision Support is a tool designed to provide manufacturers with access to
information necessary for informed decision-making. Qwizard, QAD's interac-
tive mentor for users of MFG/PRO software, is a value-added tool that pro-
vides easy-to-use business modeling, implementation and interactive learning
tools.
QAD has currently developed a number of business arrangements with
Product Alliance Partners to enhance the effective functionality of QAD's
products.
n MFG/PRO
MFG/PRO software is one of the successful client/ server ERP applications as
it dramatically increases the internal efficiencies of distributed operations
within months of purchase. The software is comprehensive, open, flexible,
scalable, interactive, and designed to address the operations requirements of
today's manufacturers. It is available in 26 languages, is year-2000 compli-
ant, and supports multiple currencies including the Euro.
MFG/PRO includes an extensive set of solution components for manufac-
turing, distribution, financial, supply chain, and service/support manage-
ment. Configurable and interoperable, it is open to best-of-breed compo-
nents, uses either Oracle or Progress databases, and runs in UNIX,Windows,
and Windows NT environments.
MFG/PRO can be implemented at multiple sites and it easily scales to meet
the changing business requirements. MFG/PRO's user interface is an ultra-
thin Java browser. MFG/PRO is also available with a Windows graphical user
interface (GUI) or a character user interface.
ERP Market 175
Manufacturers need a solid strategy for achieving and maintaining com-

petitive advantage. MFG/PRO software quickly synchronises distributed op-
erations within your enterprise, enabling you to balance supply and demand
across multiple sites. MFG/PRO's supply chain functions include centralised
order processing, centralised purchasing, enterprise operations planning,
distribution requirements planning and enterprise materials transfer. By
using MFG/PRO's enterprise-level supply chain functions, you can manage
supplies within your enterprise far more effectively, no matter how widely
distributed your sites are. This means you will be able to respond to cus-
tomer needs much more rapidly.
MFG/PRO is a fully integrated software package available on a module by
module basis. MFG/PRO addresses the entire manufacturing spectrum from
repetitive to configure-to-order. It is appropriate for process, batch process,
make-to-stock, configure-to-order and repetitive manufacturing environ-
ments. With world class supply chain management tools, it is particularly
useful for multinational companies. The various modules of MFG/PRO are:
D Distribution The Distribution Modules of MFG/PRO are used to moni-
tor inventory balances and manage purchasing and sales order entry
activities.
D Manufacturing The Manufacturing Modules are used to regulate all
manufacturing activity within the various types of production environ-
ments.
D Financials The Financial modules interface with the Distribution,
Planning and Manufacturing modules to report the financial implica-
tions of the company's activities.
D Service/ Support Service/ Support Modules are designed for companies
which not only manufacture and sell their products, but also offer
after-sales service and support.
D Supply Chain Supply Chain Management is the control of goods and
information from supplier to customer.
D Master Files Master Files functions provide access to a series of foun-
dation modules that are used by the rest of the MFG/PRO applications.
These master files include: Items/ Sites, Addresses/Taxes, Inventory
Control Settings, Physical Inventory, Multiple Database configurations
and Manager Functions.
SUMMARY
In this session we have learnt:

• About the ERP market
• About the major players in it and their respective market share
• About the eight majorERP vendors-SAP AG, Baan, PeopleSoft,JD Edioards,
Oracle, QAD and SSA.
CHECK Youa PROGRESS
1. According to AMR Research Inc., the ERP software market will grow at a
compound annual growth rate of per cent over the next five years.
2. The total revenue of the ERP vendors will cross billion dollars by
the year 2002.
3. The Big 5 ERP vendors account for per cent of the ERP market
revenue and have grown over the past year at a furious pace of----~-
per cent.
4. The market leader in the ERP market is _
5. R/2 and R/3 are the products of _
6. The Indian company, which is a world player m the ERP market is
·----- and its product is _
7. Oracle's is one of the fastest growing and most comprehensive
alliance programs in the data warehousing industry.
8. SSA stands for _
9. The ERP system of SSA is called _
10. MFG/PRO is the product of _
1. What are the predictions about the future of the ERP market?
2. Which companies are called the 'Big 5' in the ERP market and why?
3. Who are the major players in the global ERP market and what are their market
shares?
4. Who are the major ERP players in the Indian market and what are their market
shares?
5. What are the modules available in SAP RI 3?

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What are the predictions about the future of the ERP market?

What are the predictions about the future of the ERP market?

Which companies are called the 'Big 5' in the ERP market and why?

Which companies are called the 'Big 5' in the ERP market and why?

r

ERP Mar/wt 135

Fig. 7.2 ERP market share

Y Fig. 7.3 Indian ERP market share

SAP AG Aktien gesellschaft

[Er Products and Technology

technologies become available regularly, enabling SAP customers to add state-

R/ 3 employs a three-tier client/ server architecture widely recognised by SAP

~ The R/3 System

As a company, one needs dynamic strategies to meet the challenges of today's

IC} Best Business Practices and New Technologies

~ Dynamic Information Management

consumer response. The pharmaceutical and chemical industries use R/3 to

Er R/3 Application Modules

142 Enterprise Resource Planning

evaluation, lowers procurement and warehousing costs with accurate

u R/3-0pen for Customised Strategic Information Management

subsequent processing of documents transmitted by fax or EDI. R/3 also

• Link both third-party software and popular desktop programs such as

~ R/3 and the Internet

fully automated by letting R/3 generate purchase requisitions, delivery notes,

Er SAP's Business Engineer

consultants will get R/ 3 up and running in no time. Easy-to-understand

El Technology and Products

BaanERP, the successor to Baan IV, is a proven enterprise resource planning

BaanERP Tools consists of a number of software components, which together

flexible, open and distributed computing and development environment. The

Software Development and Administration Tools

D Database management system Enables a single environment to

~ Customers and Partners

~ Global Support, Education and Consulting

addresses the education needs of everyone in an organization, from newly

IE) Company Profile

other than a browser, required on users' desktops. This architecture allows

top-line revenue growth and bottom-line profitability. As the bridge

well as a range of mainframe, midrange and LAN relational database server

Er Business Management Solutions

optimisation. A Demand Planning module enables sophisticated forecasting,

be deployed across the Internet or existing corporate intranets-with

bring non-PeopleSoft users· into. the workflow process, using e-mail

~ PeopleSoft Implementation Toolkit

match the system. By using this approach, you are in essence

JD EDWARDS WORLD SOLUTIONS COMPANY

the three founders-Jack Thompson, Dan Gregory and Ed McVaney-lent a

software operates in multiple computing environments, and is both Java and

OneWorld has an architecture-neutral foundation that mediates between

Er WorldSoftware and WorldVision

IBM AS/400 foundation, WorldSoftware's global popularity has endured in

Modules The different product modules available from JD Edwards are:

Management, Equipment Management, Transportation Management,

software addresses critical core business processes in the areas of finance,

~ SYSTEM SOFTWARE ASSOCIATES, INC. (SSA}

Er BPCS Client/Server Business Planning and Control System (BPCS)

)1 QAD A medical abbreviation for "every other day"

QAD's flagship product, MFG/PRO software, provides multinational orga-