Operations Guide for RFM Solutions by Utopia

for S/4HANA
Release 9.2

Utopia RFM Solutions Operations Guide

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Document History
The following tables provide an overview of the most important document changes and approvals.
Version Date Description Author/Review er

1.0 13-05-2019 Initial version Gow ri Sendhilkumar/Teena Dominic

Approval History
Version Date Description Nam e

1.0 13-05-2019 Initial version Lyle Snyder

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Table of Contents

Getting Started ..................................................................................................................... 4

Technical System Landscape ................................................................................................. 4

Component Matrix................................................................................................................. 5

Monitoring of Utopia RFM version............................................................................................ 5

Logging and Tracing .......................................................................................................... 5
Support Desk Management .................................................................................................... 5
Remote Support ................................................................................................................ 6

SAP Component................................................................................................................ 6
Problem Message Handover ............................................................................................... 6
Appendix ............................................................................................................................. 7
Important Notes................................................................................................................. 8

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Getting Started
The purpose of this Operations Guide is to help you pick up the tools and documentation to execute
various tasks, such as monitoring, backup/restore, master data maintenance, transports, and tests. This
guide contains information specific to the operation of the SAP Master Data Governance (MDG), Retail
and Fashion Management (RFM) Extension by Utopia.
This technical operations guide is the starting point for operating a system that runs on SAP NetWeaver
and precedes the application operations guides of SAP Business Suite.
The target audience for this guide comprises:

• Technology consultants
• Security consultants
• System administrators

List the current version:

• On SAP Help Portal at https://help.sap.com/viewer/p/MDG_RFM

Technical System Landscape

MDG-RFM Technical System Landscape

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Component Matrix
The UGI8 connector and UGI4 RFM Base application are the mandatory minimum requirement. Fiori
and RMP are optional additional components.

Utopia Com ponent Matrix

Connector RFM Fiori (OData and UI) RMP Functions Supported
MDG RFM Base Application for Retail Article Master
UGI8 UGI4
Data Governance
MDG RFM for Retail Article Master Data Governance
UGI8 UGI4 UGIOD02 UGIRUI02
with Fiori
MDG RFM for Retail Article Master Data Governance
UGI8 UGI4 UGIRMP
with Retail Mass Processing
MDG RFM for Retail Article Master Data Governance
UGI8 UGI4 UGIOD02 UGIRUI02 UGIRMP
with Fiori and Retail Mass Processing

Monitoring of Utopia RFM version

Refer to the main SAP MDG 9.2 Operations Guide for information concerning Alert Monitoring.

Logging and Tracing

The SAP Master Data Governance (MDG), Retail and Fashion Management (RFM) extension by Utopia
uses change request types built within the MDG Application Framework. All the validation logs can be
accessed through SLG1 in the same manner as they are for the four core SAP delivered domains -
Material, Customer, Supplier, and Financials. Below table provides the Log object information.

The Retail Mass Processing (RMP) extension validation logs can be accessed through SLG1 in the
same manner. The log numbers are associated with articles handled in the change requests using
staging tables and moved to history tables after the change request lifecycle
Table 1: Log objects for MDG RFM / RMP
Product Object Object Sub-Object Description

RFM Material master distribution

per ALE
MATU
RMP Material master distribution
per ALE
RFM – Data Import Framew ork /UGI4/ARTICLE_UP /UGI4/ARTICLE_UP Log Object for Article DIF

Support Desk Management

The Support Desk Management enables you to set up an efficient internal support desk for the support
organization that seamlessly integrates your end-users, internal support employees, partners, and SAP
Active Global Support specialists and Utopia Global Support specialists with an efficient problem reso-
lution procedure.
For support desk management, methodology, management procedures, and tools infrastructure are
required to run the internal support organization efficiently.
The Support desk management covers:

• Remote Support
• Component hierarchy relevant for this application

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Remote Support
To set up remote support, the following connection types must be opened in the Service Connection
maintenance screen:
• R/3 Support
• HTTP connect – URL Access – Due to limitations of the Solution Manager, HTTP connections
cannot be passed through the Partner Support Portal. If the incident requires debugging or
observation of the UI processes, the customer needs to avail themselves for a screen sharing
session with Utopia’s support team.
For more information, see SAP Note 592085.

SAP Component
• XX-PART-UGI-RFM – MDG RFM
• XX-PART-UGI-RMP – Retail Mass Processing

Incoming messages are routed to SAP Global Partner Support for level 1 and level 2 support. If SAP
Support is unable to provide the solution, then the message is forwarded to Utopia for Level 3 – Part-
ner support.

Problem Message Handover

For information about the processing of internal support messages and forwarding them to SAP, see
SAP Help Portal at http://help.sap.com under Application Lifecycle Management-> SAP Solution Man-
ager -> SAP Solution Manager 7.0 -> SAP Library Incident Management -> Service Desk.
To send problem messages to SAP, use the relevant ERP application component in the SAP applica-
tion component hierarchy. For information on the component hierarchy names used to send tickets,
see Section 2.1, Scenario/Component Matrix in the main Operations Guide.

It is recommended to follow the instructions in SAP Note 1637249 to prepare your system before rais-
ing a problem message with SAP. The information provided by the note helps improve the processing
quality and speed by limiting the root cause area and avoiding messages being sent back due to
missing or incorrect information.
For the MDG-Retail and Fashion Management extension by Utopia Add-On, support desk will be han-
dled in the same manner as support for any other SAP issue. SAP Active Support serves as the Level
1 tier and Level 2 tier support groups. It also sends the Incident to Utopia Global Services as Tier 3
support when an issue is not resolved within the 1st and 2nd tier of the existing SAP Support Frame-
work.
For Utopia Global Services to log into the client system, you can assign the following role to the SAP
Support User, in addition to any included in the SAP MDG 9.2 Operation Guide. Utopia Global Ser-
vices uses the same protocols as SAP uses during troubleshooting and issue resolution. However,
Utopia is not able to leverage browser-based activity through the secure channel. This activity can
only be accomplished through screen sharing by the customer.
Table 2: MDG-RFM for FMS Roles and MDG-RFM Roles
Role Description

/UGI4/MDGRFM_FMS_DISP Master Data Governance for FMS: Display

/UGI4/MDGRFM_FMS_MENU Master Data Governance for FMS: Menu

/UGI4/MDGRFM_FMS_REQ Master Data Governance for FMS: Requester

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Role Description

/UGI4/MDGRFM_FMS_SPEC Master Data Governance for FMS: Specialist

/UGI4/MDGRFM_FMS_STEW Master Data Governance for FMS: Stew ard

/UGI4/MDGRFM_DISP Master Data Governance for RFM: Display

/UGI4/MDGRFM_MENU Master Data Governance for RFM: Menu

/UGI4/MDGRFM_REQ Master Data Governance for RFM: Requester

/UGI4.MDGRFM_SPEC Master Data Governance for RFM: Specialist

/UGI4/MDGRFM_STEW Master Data Governance for RFM: Stew ard

Table 3: RMP Roles

Role Description

/UGIRMP/RFM_MASS_MENU Retail Mass Processing by Utopia

Appendix
List the related guides.
Content Location on SAP Service Marketplace

SAP MDG-RFM by Utopia:

Master Guide

SAP MDG-RFM by Utopia: In-

stallation Guide https://help.sap.com/view er/p/MDG_RFM →SAP Solution Extensions →
SAP MDG-RFM by Utopia → Release 9.2
SAP MDG-RFM by Utopia: Op-
erations Guide

SAP MDG-RFM by Utopia:

Configurations Guide

SAP MDG Security Guide Utopia RFM leverages the standard SAP Framew ork and methods. Please
refer to the standard SAP Master Data Governance Security Guide for de-
tails. SAP Master Data Governance 9.2 > Security Guide.

High Availability Utopia RFM leverages the standard SAP Framew ork and methods. Please
refer to the standard SAP MDG Operations Guide for details. SAP Master
Data Governance 9.2 Operations Guide > High Availability.

Starting and Stopping Utopia RFM leverages the standard SAP Framew ork and methods. Please
refer to the standard SAP MDG Operations Guide for details. SAP Master
Data Governance 9.2 Operations Guide > Starting and Stopping.

Backup and Recovery Utopia RFM leverages the standard SAP Framew ork and methods. Please
refer to the standard SAP MDG Operations Guide for details. SAP Master
Data Governance 9.2 Operations Guide > Backup and Restore.

Troubleshooting For any identified issues, please refer to Support Desk Management

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Important Notes
SAP Note Num ber Title Category

2360893 Release Strategy for SAP MDG–RFM by Utopia Release Planning Information

2777559 Functional Restrictions in SAP MDG-RFM by Utopia Functional Restriction Note

2777577 MDG-RFM Release Information Note Release Information Note

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