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    HRM Assignment 3

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    Nakul
    Grievances in the workplace can arise due to issues like breaches of employment contracts, lack of promotions or raises, or harassment. Effective grievance management requires acknowledging the complaint, gathering facts, identifying the cause, considering alternative resolutions, and making a timely decision. For example, IT company Wipro developed an integrated grievance management system for insurance customers to register and track complaints online.

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    HRM Assignment 3

    Uploaded by

    Nakul
    19 views3 pages
    Grievances in the workplace can arise due to issues like breaches of employment contracts, lack of promotions or raises, or harassment. Effective grievance management requires acknowledging the complaint, gathering facts, identifying the cause, considering alternative resolutions, and making a timely decision. For example, IT company Wipro developed an integrated grievance management system for insurance customers to register and track complaints online.

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    1586180610341_Hrm assignment 3

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    Grievances in the workplace can arise due to issues like breaches of employment contracts, lack of promotions or raises, or harassment. Effective grievance management requires acknowledging the complaint, gathering facts, identifying the cause, considering alternative resolutions, and making a timely decision. For example, IT company Wipro developed an integrated grievance management system for insurance customers to register and track complaints online.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    19 views3 pages

    HRM Assignment 3

    Uploaded by

    Nakul
    Grievances in the workplace can arise due to issues like breaches of employment contracts, lack of promotions or raises, or harassment. Effective grievance management requires acknowledging the complaint, gathering facts, identifying the cause, considering alternative resolutions, and making a timely decision. For example, IT company Wipro developed an integrated grievance management system for insurance customers to register and track complaints online.

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    Human Resource Management

    Assignment - 3

    Submitted To: Submitted By:


    Mrs. Anushree
    Chauhan Shekhar Sehrawat
    MBA (II) (A)
    19001701063
    Q. What is grievance? How it is handled by different
    organisation give example.
    A grievance is a formal complaint that is raised by an employee towards an
    employer within the workplace. There are many reasons as to why a grievance
    can be raised, and also many ways to go about dealing with such a scenario.
    Reasons for filing a grievance in the workplace can be as a result of, but not
    limited to, a breach of the terms and conditions of an employment contract,
    raises and promotions, or lack thereof, as well as harassment and employment
    discrimination.

    The manager should immediately identify all grievances and must take
    appropriate steps to eliminate the causes of such grievances so that the
    employees remain loyal and committed to their work. Effective grievance
    management is an essential part of personnel management. The managers should
    adopt the following approach to manage grievance effectively-

    1. Quick action- As soon as the grievance arises, it should be identified and


    resolved. Training must be given to the managers to effectively and timely
    manage a grievance. This will lower the detrimental effects of grievance on
    the employees and their performance.
    2. Acknowledging grievance- The manager must acknowledge the grievance
    put forward by the employee as manifestation of true and real feelings of
    the employees. Acknowledgement by the manager implies that the
    manager is eager to look into the complaint impartially and without any
    bias. This will create a conducive work environment with instances of
    grievance reduced.
    3. Gathering facts- The managers should gather appropriate and sufficient
    facts explaining the grievance’s nature. A record of such facts must be
    maintained so that these can be used in later stage of grievance redressal.
    4. Examining the causes of grievance- The actual cause of grievance should
    be identified. Accordingly remedial actions should be taken to prevent
    repetition of the grievance.
    5. Decisioning- After identifying the causes of grievance, alternative course of
    actions should be thought of to manage the grievance. The effect of each
    course of action on the existing and future management policies and
    procedure should be analyzed and accordingly decision should be taken by
    the manager.

    IT major Wipro will develop a system to address the grievances of insurance


    customers. Wipro has been selected as an implementing agency for developing
    and implementing the integrated grievances management system.
    The new system would be an improvement over the existing mechanism as it
    would enable policyholders to register and view the status of the grievance filed
    with the system. 

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