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    Subject: Handling of Public Grievances Received in Cpgrams On Covid-19 in States/Uts Governments

    Uploaded by

    Bhanu Pratap Choudhury
    This document outlines procedures for handling public grievances related to COVID-19 in state governments in India. It instructs states to appoint dedicated nodal officers to handle COVID-19 grievances, create a separate field in the grievance portal for COVID issues, and prioritize addressing these grievances within 3 days to ensure prompt resolution. Monitoring of COVID grievance redressal will also be closely tracked on state dashboards.

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    © All Rights Reserved
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    Subject: Handling of Public Grievances Received in Cpgrams On Covid-19 in States/Uts Governments

    Uploaded by

    Bhanu Pratap Choudhury
    49 views1 page
    This document outlines procedures for handling public grievances related to COVID-19 in state governments in India. It instructs states to appoint dedicated nodal officers to handle COVID-19 grievances, create a separate field in the grievance portal for COVID issues, and prioritize addressing these grievances within 3 days to ensure prompt resolution. Monitoring of COVID grievance redressal will also be closely tracked on state dashboards.

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    Original Title

    SignedStateUTsCOVIDHandlingofPGcases

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    This document outlines procedures for handling public grievances related to COVID-19 in state governments in India. It instructs states to appoint dedicated nodal officers to handle COVID-19 grievances, create a separate field in the grievance portal for COVID issues, and prioritize addressing these grievances within 3 days to ensure prompt resolution. Monitoring of COVID grievance redressal will also be closely tracked on state dashboards.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    49 views1 page

    Subject: Handling of Public Grievances Received in Cpgrams On Covid-19 in States/Uts Governments

    Uploaded by

    Bhanu Pratap Choudhury
    This document outlines procedures for handling public grievances related to COVID-19 in state governments in India. It instructs states to appoint dedicated nodal officers to handle COVID-19 grievances, create a separate field in the grievance portal for COVID issues, and prioritize addressing these grievances within 3 days to ensure prompt resolution. Monitoring of COVID grievance redressal will also be closely tracked on state dashboards.

    Copyright:

    © All Rights Reserved
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    of 1

    File No: S-15/4/2020-DARPG (C.No.

    6594)
    Government of India
    Department of Administrative Reforms and Public Grievances
    Public Grievances Division

    5th floor, Sardar Patel Bhawan


    Sansad Marg, New Delhi-110001
    Dated March 31, 2020

    To,
    1. The Chief Secretaries/ Lt.Governors &Administrators of All States / UTs
    2. All Nodal Grievance Officers of States / UTs

    Subject: Handling of Public Grievances received in CPGRAMS on


    COVID-19 in States/UTs Governments
    The undersigned is directed to say that the following procedure shall be
    adopted for handling Public Grievances pertaining to COVID 19 in State
    Governments:
    1. Every State/UT Government shall appoint designated Nodal Officers for
    handling COVID 19 Public Grievances. The name, phone number and email
    ID of the designated Nodal Officer shall be placed on the website of the
    concerned State Portal.
    2. Every State/UT Government website shall have a separate field in CPGRAMS
    to cater to COVID 19 grievances for more focused tracking, monitoring, and
    disposal of public grievances.
    3. Considering the importance of prompt redressal of such grievances, every
    State / UT shall pay high priority and will closely monitor COVID-19 public
    grievance redressal on their respective Dashboards.
    4. Considering the urgency and importance of redressal of COVID 19
    grievances, it shall be incumbent on every State / UT to prioritize for
    expeditious quality addressal of these grievances at the earliest preferably
    within a timeline of 3 days to provide redressal.
    This issues with approval of Secretary DARPG.

    (Smt. Prisca Poly Mathew)


    Deputy Secretary to Government of India
    Copy for information to:
    1. Principal Secretary to Prime Minister
    2. Advisor to the Prime Minister (Mr. Bhasker Khulbe)
    3. Cabinet Secretary
    4. Secretary, Ministry of Home Affairs
    5. All Members of Empowered Group - 10 constituted under Disaster
    Management Act 2005 on Public Grievances and Suggestions

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