• We regret that we could not use these inferior goods and we have to put them at your

disposal.
• We require the goods to be delivered would like you to make delivery as soon as possible
but not later than 20th November.
• We would highly appreciate it if you could deliver half of the goods ordered immediately
and the remaider is to be dispatched within the next two weeks.
• We were given your name by Mr John Harry of the British Chamber of Commerce in Ha
Noi
• We are enclosing our latest catalogue No 113 for silk goods (mặt hàng lụa), for which
there is a brisk demand in your market.
• We have considered your complaint letter and fond that it was merely a
misunderstanding (sự hiểu nhầm).
• We regret to inform you that we are not in the position to satisfy your demand for the
time being.
• Delivery before 30th November is a firm condition of this order, and we would reserve
the right to refuse the goods delivered after that time.
• We would like to ship a consigment of machines and components (linh kiện) to America
with in the next two months.
ĐỀ GIỮA KÌ FTU HÀ NỘI
• We would like to inform you that prices are subject to change as the market for raw
materials is untable at the moment.
• We think that your choice of this range is wise and feel sure that you would agree our
products are high in quality and attractive in design when you have had the opportunity to see
our samples.
• We would reserve the right to cancel the order or refuse the goods delivered after the
specified date with all the expenses and risks to your account.

Dear Sirs
We thank you for your enquiry of 4th November for bookselves and would like to inform you
that we have sent you by air an illustrted catalogue as requested. We are enclosing official offer
and would like to draw your attention to the following points:
We regret that we have no longer produced metal bookselves. They have been adjusted and
replaced by wooden ones which are much lighter and more attractive. We would have no trouble
in supplying you with the 200 units within 30 days upon receipt of your official order.
Our quoted price is US $65/ unit, FOB Hai Phong Port, including packing. We are willing to
offer a 5% quantity discount for orders of 100 units or more. Payment is to be made by
irrevocable letter of credit. We could also arrange for air freight or . sea freight carriage forward
if you require. Please note that this offer is valid and effective with 20 days, subject to our final
confirmation. We are pleased to ttell you that as our products have beautiful designs and high
quality wood, they have been exported to Europe and America where they receive a warm
welcome.
We look forward to hearing from you and we assure that yours orders will receive our best
attention.
Yours faithfully

• As our customers are in urgent need of the goods, we hope that you could arrange for
promt delivery.
• The machine is guaranteed for 24 months from dispatch, but this dose not apply to
damage caused by improper use and careless maintenance.
• All the prices quoted should be understood FOB Southamtpon and will be subject to a
25% trade discount with payment by irrevocable letter of credit

Dear Sirs

We thank you for your order No OD24 for rattan products coded UB08 and DL0215 dated 4 th
November . However, we regret that we no longer deal in (kinh doanh) these types which are
out of fashion. We are confident that our alternatives including oval rattan basket coded B150-3
and rectangular rattan tray coded T430 would satisfy your requirements.

Our quoted prices for oval rattan basket and rectagular rattan tray are US $1.5 and US $2.2
respectively. We are willing to offer a 5% quantity discount for orders of US $8,000 or more.
Delivery is to be made within three weeks upon receipt of your official order. Marking is to be
conduted on your detailed instructions. Payment is to be made by irrevocable letter of credit, to
be opened through a first class international bank at Switzerland, 15 days prior to shipment,
valid for 30 days, in favor of the seller for the total value of the goods to be shipped. We are
prepared to review our terms of payment for your future orders.

We are pleased to inform you that we offer you two latest patterns which receive a warm
welcome in European market. As our products are attractive in designs, competitive in prices
and high in workmenship, they should find a ready sale in your market.

We look forward to receiving your official order and we assure that your orders always receive
our best attention.

Your faithfully
• In view of the brisk demand for this product, we would advise you to place an order
without delay.
• As the demand for this product in the world market exceeds the supply, we are not in the
position to offer you for the time being
• We are ready to make delivery for all products except for the A17 items, which are only
in blue.
• Could you please confirm that the tranfer has been made as soon as your bank advises
you ?
• Our bank informs us that they now have the shipping documents and the proceeds of L/C
would be transferred to your account.
• In view of your previous custom with us, we are willing to offer a 15% trade discount off
net price. However, we would emphasize that payment is to be made by irrevocable letter of
credit at 60 days’ sight, to be opened through a bank of international repute within 7 days after
signing the contract.
• We will send you, by a token of good will, a cheque for US $1,000 in full settlement of
your claim.
• The goods are to be packed in double layer jute bags, 50 kilos net each, mouth sewn in
jute ropes, suitable for handling and transporting by sea.
• Please note that the same situation continutes to arise, we will consider changing to
another supplier as this is quite a risk that we want to avoid. Therefore, we truly hope that you
would take care of delivery dates of our future orders.
• The goods are required to be insured under “Marine All Risks” terms from warehouse
Vietnam to warehouse Hamburg. The insurance is to be effected with a first class Vietnamese or
foreign insurance company.
• On inpsection, we find that the mistake was caused by a confusion in measures in the
design stage, and we have arranged for the replacements to be sent to you as soon as possible.
• As instructed in your letter dated 27 th July, our bank has tranferred the sum of US
$100,000 to your account in payment of the draft drawn by the ABC Bank for our consignment
of 30 MT of rice carried to you by the SS XYZ. We have deaducted from your account all
charges up to US $100.
• We really regret that the majority of cases in previous consignment were broken, resulting
in inferior quality. Therefore, we request that this shipment would be be strenghtened.
• We request the the goods are to be packed in strenghtened crates to save freight. All the
goods are to be wrapped in water proof paper. A metal case as you suggest would not be
economical.
• We believe that we have provided you with detailed information as requested. If there is
any future information you may need, please don’t hesitate to contact us. It is our pleasure to
help you.
• We would like to make it clear that recent changes in import quota have made it difficult
to fuilfill the orders. Therefore, delay in delivery would be unavoildable.
• As we are having some problems with the manufacturers, we are not able to fulfill your
orders and make delivery on specified date. Therefore, we regret that we have to reject your
order.
• This letter is to inform you that we have not heard from you about the consignmnet under
the above mentioned order, which should have reached us a week ago.

Dear Sirs
we thank you for your enquiry for WL39 washing machines dated 28th November and are
enclosing our offer No CH/08, latest catalogue and current price list. We would like to draw
your attention to the following points:
Specifications are as per samples No CT/04 as illustrated in our catalogue. We are confident you
would agree our model is of high efficiency, good performace and easy to handle. The good
points of earlier models have been intergrated in this machine.
Our fixed price is 120 pounds per unit, CIF Hai Phong including packing in export customary
standard. Please note that this offer is valid and effective within three months, subject to our
final confirmation. We are willing to allow a 5% discount for orders of 200 units or more.
Delivery is to be made within two months upon receipt of your official order for quality under
200 units. Delivery time will be longer for larger qualities.
Payment is to be made in Pounds Sterling by irrevocable letter of credit by sight draft, to be
opened through the bank for Foreign Trade of Vietnam, Ha Noi Branch, 30 days prior to
shipment, to the account at Royal Commercial Bank of London, in favor of the seller for the
total value of the goods to be shipped.
We look forward to receiving your official orders and assure that your orders will always receive
our best attention.
Yours faithfully
(signed)
Nguyen Nam

Dear Sirs
We thank you for your offer No FO/203 dated 23rd February and have pleasure in placing an
order for 100 concrete pumps coded CP/071 as illustrated in your catalogue and price list. We
would like to draw your attention to the following terms and conditions:
If CP/071 concrete pumps are out of stock, you could deliver their nearest equivalents with
similar functions. Payment is to be made in US dollars, by irrevocable letter of credit at sight, to
be opened through the bank for Foreign Trade of Vietnam, 15 days prior to shipment, valid for
45 days, to the account of NatWest Bank of London, in favor of the seller for the total value of
the goods to be shipped. We would stress the importance of due delivery which is by the end of
May. We would reserve the right to refuse the goods delivered after that day. Please send us 2
sets of user' manual in English for each unit as agreed, totalling 200 sets.
We truly hope that your products will be satisfactory and the execution of this order will mark
the beginning of a firm trading association between us.
We look forward to receiving your early sales confirmation.
Yours faithfully
(signed)

Dear Sirs
We thank you for your offer No OF/234 dated 5th December for photocopiers and have pleasure
in placing our order No AB01 for 1.000 Ricoh photocopiers on the following points and
conditions:
Specifications are as per catalogue No MN 289 and delivery is to be made in the middle of
February. We would stress the importance of due delivery and we would reserve the right to
refuse the goods delivered after that time. The quoted prices should be understood CIF Hai
Phong Port. Payment is to be made by letter of credit on 30 days' sight, documents against
acceptance. The goods are to insured under Marine All Risks terms and the insurance is to be
effected with a first class Vietnamese or foreign insurance company.
We are pleased to accept a 10% discount for this order, but we hope that we will review these
terms when we have established a firm trading association. As our goods are fragile, they should
be packed in export customary packing. Each bale should be clearly marked with the shipper's
name, consignee's name, bale number and the words "FRAGILE- HANDLE WITH CARE".
Shipping documents are to be sent to us by air freight as soon as the goods are loaded at the port.
We require the goods to be guaranteed for 24 months from dispatch. Please send us user's
manual and technical specifications in English as soon as possible, but not later than...
We look forward to your early sales confirmation.
Yours faithfully

Dear Sirs
We are writing to inform you that our consignment of 15 air- conditioners and 180 laptops under
the order No DH-MT/439 carried by the MV Golden Lotus arriving at Hai Phong port on 5th
December 2011 was in damage and missing condition.
Upon the arrival of the goods at the port, surveyors from Vinacontrol were invited to inspect the
goods and their Survey Report shows that the actual consignment contains 168 laptops rather
than 180 units, making a shortage of 12 units. Out of the laptops delivered, 60 units were
originated in China rather than Asean as ordered and 8 units were broken beyond repair due to
broken cases. There were 5 damaged air conditioners due to improper packing.
As we are in urgent need of the goods to complete our sales to local customers, please deliver
the undelivered laptops and send us replacements for damaged air-conditioners at your expense
as soon as possible, but not later than 22th January 2012. We would reserve the right to refuse
the goods delivered after that time and you would be required to pay us a compensation
equivalent to twice the total value of the goods. As for Chinese laptops, we are willing to accept
them as long as you reduce the price by 20% of the ordered price. Please send someone to pick
up the goods broken beyond repair and pay for their storage from arrival. This situatuon has
caused a delay in the opening of a represenative office in Ha noi. Therefore, we must ask you to
pay a compensation valued at 0.5% of the contract value for liquidated damages.
We are pleased to enclose a Survey Report, packing list, ROROC, CSC, COR and illustrated
photos as an evidence of our claim for your reference.
We are afraid that we will consider changing to another supplier if the goods could not reach us
until the above deadline.
We look forward to your early satisfactory settlement.
Yours faithfully

We thank you for your letter dated 8th October asking for vaseline and are pleased to make you
a firm offer for 1000 MT at the price of GBP 730 per ton, CIF London, subject to our final
confirmation within 30 days.
We thank you for your letter dated 22th October and would be obligated of you could draw on
us for 30 days, documents against acceptance.
Because the goods were seriously damaged and cannot be sold even at a discount, we would like
to know whether you want us to return them or hold them for inspection.

Dear Mr. Robert

We thank you for your offer No BJ/305 dated 25th October 2011 and have pleasure in placing a
trial order No DH/029 for 36 units of Baby Jenny doll and 78 units of 18-inch Tootsie-Wootsie
teddy bears with the following terms and conditions:
The quoted prices for Baby Jenny doll and Tootsie-Wootsie teddy bear were US $12 and US $9
per unit respectively, including packing. Unless you have stock available for delivery at the
stipulated/specified time, please do not send us the replacements. We are pleased to accept a
10% trade discount for this trial order with payment by letter of credit at sight, documents agaist
payment. However, we suggest that you allow us a 15% trade discount with payment by letter of
credit at 60 days' sight, documents against acceptance for further orders.
As we are in urgent need of the goods to make delivery to distributors all over the country for
pre-Christmas sales period, please send us the consigment by air freight. We would reserve the
right to cancel the order or return the goods at your expense and risk if there is a delay in
delivery.
We truly hope that delivery is made to our expectation and the quality of your products is
satisfactory. If your goods could find a ready sale in Vietnam, we would place substaintial orders
on a regular basis in the near future.
We look forward to your early sales confirmation.
Yours sincerely

We acknowledge with thanks the receipt of your letter dated 1st December asking for Lao Cai
apatit (Hoang Thach cement, kitchen equipment, rattan chairs and woolen carpets (thảm len) of
different types).
In reply to your letter dated 20th October asking for canned peanuts, pineapples and cucumbers,
we are pleased to offer you these three products on favorable terms and conditions.
We are pleased to receive your letter of 14th November asking for asine and pine oil and have
sent you samples by post as requested.
We thank you for your letter dated 8th October asking for vasaline and are pleased to make you
a firm offer for 1000 MT at the price of US $815 per ton, CIF London, subject to our final
confirmation within 10 days.
We are interested in purchasing 10 X30 pumps and 10 K25 pumps and would like to know if
you could allow us a 5% discount on such a quantity.

We are sorry that we cannot offer you a discount on such a small quantity. If your order is of 30
units or more, we are willing to allow a 2.5% discount.
We would like you to make delivery as soon as possible, but not later than 1st December.
We will try our best to make delivery in mid November or by the end of that month at the latest.
We suggest that payment is to be made by irrevocable letter of credit.
Payment is to be made by letter of credit, to be opened through the Commercial Bank of Tokyo,
15 days prior to shipment at the latest, valid for 30 days, to the account at the Bank for Foreign
Trade of Vietnam, in favor of the seller for the total value of the goods to be shipped.
we would highly appreciate it if you make delivery for half of the consignment immediately and
the remainder is to be dispatched two weeks later.
Dear Mr. X
We thank you for your letter dated 25th June asking for rush mats and are pleased to make you
an offer with the following terms and conditions, subject to our final confirmation upon receipt
of your order:
1. Commodity: fancy rush mats
2. Quantity: 5000 units
3. Specifications: as per enclosed specifications
4. Price: GBP 1 per unit, CIF London, including packing
5. Packing: 20 units are to be packed in one bale, which is wrapped by strong rush-matting and
steel hopped
6. Delivery: to be make in one lot in August 20..
7. Payment: to be make in pounds sterling, by irrevocable letter of credit, to be opened through
the Bank for Foreign Trade of Vietnam, 15 days prior to shipment, to the account at the
Commercial Bank of London, in our favor for the total value of the goods to be shipped.
We look forward to receiving your official order and assure that your orders will receive our best
attention.
Yours sincerely

Dear Sirs
We thank you for your enquiry dated 9th November asking for black sesame seeds and are
pleased to make you an offer on the following terms and conditions:
1. Commodity: black sesame seeds of Vietnam origin
2. Specifications:
+ moisture: 7.5% max
+ foreign matters: 0.5% max
+ seeds of other colors (hạt khác màu): 2%
3. Quantity: 100 MT, more or less 5% at the buyer's option
4. Packing: to be packed on new jute bags, 50 kilos net each, suitable for long sea freight and
rough handling(bốc xếp chịu va đập mạnh)
5. Marking: to be conducted on buyer's detailed instructions and the buyer will advise the seller
later
6. Price: unit price: US $61.800
Total amount: ...
In words...
7. Delivery: to be make not later than 10th December 20..., which mentions partial shipment is
not allowed.
8. Payment: to be made by revocable letter of credit at sight, to be opened 16 days prior to
shipment, valid for 45 days, to the account of the Commercial Bank of HongKong, in favor of
the seller for the total value of the goods to be shipped
9. Validity: this offer shall be accepted within the next 5 days. After this time, the offer is
automatically cancelled.
We look forward to your official order and we assure that your orders will receive our best
attention.
Yours faithfully.
Dear Sirs
We thank you for your enquiry dated 18th November 20.. asking for men's shirts and are pleased
to enclose our offer No OS/05 together with our summer catalogue and current price list. We
would like to draw your attention to the following points.
We are confident that our products will be popular among British customers and they should
find a ready sale in your market. Specifications, sizes and colors are as per samples sent to you
by air. Our quoted price should be understood CIF London. We are willing to offer a 5%
discount off net price for orders of GBP 20,000 or more and a further 5% discount for early
settlement.
As the goods are available in stock, delivery is to be made on your instructions immediately.
Payment is to be made in pounds sterling, by irrevocable letter of credit at sight, to be opened
throught the bank of Northminster, Birmingham, 15 days prior to shipment, to our account at the
Bank for Foreign Trade of Vietnam, in favor of the seller for the total value of the goods to be
shipped. In addition to the shirts that you enquire, we also make goods to customers' orders with
their styles, sizes and materials and delivery is to be made promptly as requested.
We look forward to your official order and we assure that your orders will receive our best
attention.
Yours faithfully.

Dear Mr. Smith

We thank you for your letter dated 23rd November 20.. asking for tea sets and are pleased to
enclose our offer No CH/09 and latest catalogue. We would like to draw your attention to the
following points.
Our quoted price is fixed GBP 10 per set, CIF London including packing, valid for a month. We
are willing to offer you the usual trade discount of 5 % and10% discount is allowed for orders of
1,000 sets or more at one time. As our goods are available in stock, delivery is to be made within
2 weeks upon receipt of your official order for orders under 1500 sets. Delivery time will be
longer for larger orders.
Payment is to be made in Pounds Sterling by irrevocable letter of credit at sight, to be opened
through a first class bank in Britain, 15 days prior to shipment, to the account at the Bank for
Foreign Trade of Vietnam, Ha Noi Branch, in favor of the seller for the total value of the
goods.We are confident that as our goods are attractive in design and competitive in price, they
should find a ready sale and receive a warm welcome in British market.
We look forward to your official order and we assure that your orders will receive our best
attention.
Yours faithfully.
Dear Mr. Suzuki
We thank you for your offer dated ... and have pleasure in placing an order No BNO7 for
electronic components as per enclosed list. We would like to draw your attention to the
following points.
If any product on the list is not available in stock to make delivery on specified time, please do
not send us the replacements. For this first order, we are willing to accept a 15% trade discount
with payment by irrevocable letter of credit, documents against payment. However, suggest that
you offer us a 20% trade discount with payment by letter of credit at 60 days' sight, documents
against acceptance.
We would be grateful if you would give your best attention to the execution of this order
especially the delivery. We reserve the right to cancle the order or return the consignment at your
expense and risk if delivery is late.
If delivery is to be made to our expectation and the quality of your products is satisfactory, we
would place substaintial orders on aregular basis on the near future.
We look forward to your early sales confirmation.
Yours sincerely

Dear Sirs
We thank you for your offer dated ... for Freshman air conditioners model 2004 and 2005 and
we have pleasure in placing an order No OR 11/06 on the following terms and conditions:
Our trial order is for 350 units of Freshman model 2004 at the price of $750 per unit including
packing for delivery in February 20... It is essential that delivery is to be made in mid February
20... in time for distribution to agents across the country for early summer sales period. The
goods are to be wrapped in waterproof paper and packed in strong cartons. The buyer's address,
order number, measurements, the words " keep it dry" and "handle with care" should be clearly
marked on each carton.
As agreed on the telephone yesterday, payment is to be made on a D/A basis. The seller will
draw a 60-day draft on the buyer after shipment and attached with a full set of shipping
documents sent to our correspondent bank, the Singapore Commercial Bank which will transfer
the payment to the bank for Foreign Trade of Vietnam. Please send us a set of technical
documents in both English and Vietnamese in advance.
We regret being unable to place an order for Freshman air conditioners model 2005 as we are
not sure that they could find a ready sale in Vietnam at such a high price. If this order is fulfilled
to our expectation and there is a potential market for this product in Vietnam, we would send
you an order in the near future.
We look forward to your early sales confirmation.
Yours faithfully
(signed)
Nguyen Thanh Trung
General Manager
Dear Sirs
We thank you for your offer No 15th November 20... for high quality ceramics and have
pleasure in placing an order No PO/024 for some items in your catalogue. We would like to
draw your attention to the following points.
Please note that each piece should be individually wrapped in thick paper and carefully packed
in straw and then put into 10 wooden crates. Each crate should be clearly marked with the
buyer's address, order number, measurement and the words "ceramic" "fragile" and "handle with
care" and numbered from 1 to 10. We must stress the importance of due delivery as we are in
urgent need of the goods for Lunar New Year sales period. We would reserve the right to refuse
the goods if they arrive at Hai Phong port after 10th January 20..
As agreed on the telephone yesterday, payment is to be made on a D/A basis. The seller will
draw a 30-day draft on the buyer after shipment and attached with a full set of shipping
documents sent to our correspondent bank, the Northmister Bank, City Branch, Deal Street
Birmingham B3ISQ which will transfer the payment to the bank for Foreign Trade of Vietnam.

Please note that this is only our trial order, if delivery is made to our expectation and there is a
potential market in Vietnam, we would place substantial orders on a regular basis in the near
future.
We look forward to your early sales confirmation.
Yours faithfully
(signed)
Nguyen Thi Lan Anh
General Manager

We have received the consignment of air conditioners from you.

We have received the shipping documents and have taken delivery of the consignment upon the
arrival of the MV Song Huong at Hai Phong Port on 20th November
When the MV Song Huong arrived at Hai Phong Port on 20th November, the case No 10 was
reported damaged/missing
we are writing to complain about the consignment
we would like to inform you that consignment under the order No was not up to standard.
your consignment of woolen sweaters carried by the MV Song Huong has arrived at the port
today.
On first account, everything seems to be in good condition.
After careful inpection, we found that...
we have invited surveyors from VinaControl to inspect the goods
we had the survey report made and it confirmed our initial findings that ...
Dear Sirs
We are writing to complain about the central heating system under the order No HD30/01
carried by the MV Hoa Sen arriving at the port on 15th March 20...
However, on installing the system, we found that some components under the list number AP/88
were wrongly delivered and could not be fitted into the heating system on time. We invited
surveyors from VinaControl to inspect the goods and had a Survey Report issued by them. This
problem has caused a delay in the opening of a 4-star hotel in Ho Chi Minh hotel and we had to
pay them a compensation of US $8.000.
We are pleased to enclose a Survey Report and some illustrated photos for your reference. As we
are in urgent need of the goods to complete our sale to the customers, we send us replacements
for wrongly delivered goods at your expense. We must ask you to send us US $8,000 by T/T as
a compensation for wrong delivery. Please let us kow what you would like us to do with the
wrongly- delivered parts.
We regret to tell you that unless the above goods arrive at Tan San Nhat on or before 15th April,
we would consider looking for another supplier.
We look forward to your early satisfactory settlement.
Yours faithfully

Dear Sirs
We are writing to inform you that the consignment of electronic goods under the order No 3648
carried by the Red Lotus arriving at Hai Phong Port on 20th March 20.. were in damage and
missing condition.
Upon the arrival of the goods at the port, surveyors from Vinacontrol were invited to inspect the
goods and their Survey Report showed that the actual consignment contains 235 refrigerators
rather than 250 units as ordered, making a shortage of 15 units. Out of 150 cases of air
conditioners received, 20 cases were damaged and the air conditioners were broken beyond
repair. 20 units of Sony colored television which were ordered have not been delivered.
As we are in urgent need of the goods to complete our sales to local customers, we would like
you to send us the replacements for broken air conditioners and deliver the undelivered
refrigerators at your expense. Please not that they must arrive as soon as possible but not later
than 15th June 20... We would reserve the right to refuse the goods delivered after that time and
you will be required to pay the penalty of 200% of the contract value (bị phạt gấp đôi)
equivalent to twice the value of the goods. As for 200 units of Sony colored televisions ordered
for sales on 1st May, we regret that we would cancel the order as today is 29th May. We must
ask you to pay the liquidated damages equivalent to 10% of the contract value.
We are pleased to enclose a Survey Report, ROROC, COR, CSC and Bill of Lading as an
evidence of our complaint.
We look forward to your early satisfactory settlement.
Yours faithfully
Dear Mr. David
We are writing to inform you that the consignment of 100 air conditioners and 200 electronic
fans under the order No 281 arriving at Hai Phong Port on 18th May were in damage and
missing condition.
Upon the arrival of the goods at the port, surveyors from Vinacontrol were invited to inspect the
goods and their Survey Report showed that the actual consignment contains 180 electronic fans,
making a shortage of 20 units. Out of the air conditioners delivered, 10 units were seriously
damaged - the shells were broken and the mechanisms were exposed. They cannot be sold even
at a discount.
As we are in urgent need of the goods to complete our sales to local customers, we would like
you to send us replacements for 10 broken units as soon as possible, but not later than ... As for
20 undelivered electronic fans, we would purchase them from another supplier in Thailand at
your expense.
We regret that unless the goods reach us until the above deadline, we would consider looking for
another supplier.
We are pleased to enclose a Survey Report, ROROC, COR, CSC and Bill of Lading as an
evidence of our complaint.
We look forward to your early satisfactory settlement.
Yours faithfully